About Anchanto:

Enabling Simpler, Faster and Scalable eCommerce Operations, Our mission is to simplify backend eCommerce operations for businesses of all sizes through our innovative & intelligent SaaS platforms. We aim to transform the way businesses conduct eCommerce in the region, while aggressively moving towards becoming the most customer-centric company in our domain.

Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.

We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

The Role:

We are currently seeking an experienced QA Lead to develop the software test automation framework for testing the above software product from scratch with use of automation tools like selenium/cucumber/testing etc.

Responsibilities:

• 7-10 years of Manual Testing experience in Functional, Regression, System, Integration and UAT testing, automation testing
• Developing Frameworks from scratch
• Testing concepts and in dept knowledge of Testing and Agile
• Jira knowledge is a must
• candidate should be aware of Selenium Web driver and TestNG
• Should be able to work as backup lead
• will be plus - API Automation - Rest Assured and Karate
• will be plus APPIUM Automation
• E-commerce domain experience will be a huge bonus and will make you stand out in the crowd.
• Experience in Web Based Application testing. (Front End & Back End)
• Should be operational as an individual contributor as well in test case preparation, test data setup and test execution.
• Excellent communication skills required (Verbal & Written) with Onshore & Offshore stakeholders
• 3-4 years of Agile experience required. Experience with Scrum, Sprint, Backlog Planning
• Should have hands-on experience in Team Management, Mentoring juniors, Daily Status Reporting, Client, BA, Dev Co-ordination.
• Experience in Effort Estimation, Capacity Planning, Defect Management, Resource allocation.
• Should be able to handle small – mid size team independently as a Test Lead including activities such as Test Planning, Test Execution, Defect Management, Status Reporting, Effort Estimation, Test Reports
• Experience in dealing with end clients, coordinating with Business Analyst at various stages of QA life cycle
• Thorough understanding and solid hands-on experience in all types of functional testing.
• Experience with mobile app testing is preferred but not mandatory
• Should be able to identify roadblocks, showstoppers and proactively act upon mitigation plan
• Thorough understanding of SDLC & STLC
• Multi-tasking capabilities and leadership qualities required.
• Immediate joiner preferred.
• Quick learner and proactive approach needed
• Should be able to foresee issues/roadblocks that could possibly delay deliverables and proactively escalate to QA Manager
• API Testing, Database testing and Automation Testing experience using selenium will be an added advantage
• Automation experience with Selenium + Test NG / Cucumber is must have

Required Skills:

• Immediate Joiners preferred – Notice Period : Immediate joiner or 30 days Max
• 7-9 years of Manual Testing experience in Functional, Regression, System, Integration and UAT testing.
• 3-4 years of Team Leading, Team Management, Lead level activities
• 7-9 years of hands-on experience in all types of Black Box testing (Smoke, Sanity, System, Integration, Regression, UAT)
• Any Testing related certification will be an added advantage
• 1-3 years of E commerce domain knowledge
• API Testing, Database testing will be an added advantage

Bonus Points For

• Experience with JavaScript is a plus
• Experience with Jmeter / Load runner is a plus
• E commerce domain experience is a plus

Benefits

• Hybrid/remote working options (we have an office in Pune)
• A chance to build career with a fast-growing global SaaS tech company
• An opportunity to collaborate with local & global teams on interesting projects
• Competitive salary package
• Amazing work-life balance
• Learning opportunities
• Work hours: 09:00 AM to 06:00 PM India time with occasional travel if necessary

Anchanto provides equal employment opportunity, promotes diversity; actively encouraging applicants all backgrounds, ages, LGBTQ+, & those with disabilities to apply

So, what’s the role all about?

As a Specialist Automation Engineer. You will be part of a cross-functional Scrum team that develops and supports specific components of our end product. You will be working hand in hand with the other R&D people. You will be involved in new feature development; provide input to POs and developers on the correct behavior of the system. You own the quality of the product, taking full responsibility for all functional – but also non-functional – aspects, like performance, stability, security, and maintainability. Serve as the quality leader for the group and is accountable for the product quality. Drive the team for continues improvement and innovate with quality assurance practices.

How will you make an impact?

Drive an AI-first quality mindset, leveraging automation and data insights to improve testing, defect detection, and overall product quality

Design and execute AI-assisted test strategies (manual, automation, unit, integration, E2E, exploratory) for web and backend to ensure strong coverage

Own end-to-end quality of modules and releases, ensuring standards, reliability, and customer expectations are met

Identify defects early, proactively diagnose issues, and continuously improve test coverage and risk mitigation

Lead test automation efforts and define QA strategy, deliverables, and ownership across the team

Contribute to Discovery and Epic reviews, partner with stakeholders to identify risks, shape requirements, and ensure environment readiness and stability

Have you got what it takes?

B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering

8–11 years of experience as an Automation QA Engineer

Strong experience in test planning and execution for scalable applications

Hands-on with Playwright (TypeScript/JavaScript); knowledge of Java/JavaScript is a plus

Experience with AI-driven testing approaches and test management tools (TestLink, Xray)

Good understanding of Agile (Scrum/Kanban) methodologies

Experience with API testing (Postman), SQL, and microservices architecture

Familiarity with virtual environments, Windows, and shell operations

Hands-on in functional and non-functional testing with a strong quality mindset

You will have an advantage if you also have:

Experience in web & backend testing

Knowledge of HTTP and cloud (AWS preferred)

Exposure to Telecom/UC systems

Experience in risk-based testing & CI/CD

ISTQB/ISEB/TMap certification is a plus

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10799

Reporting into:  Tech Manager
Role Type: Individual Contributor

HG Insights is looking for an exceptional product manager to help us to accelerate the development of the HG platform. You’ll work with the leading and most prominent companies in the world to solve some of their most challenging go-to-market, business operations, and strategic planning problems, worth millions (and sometimes billions) of dollars to them and their teams. You will work closely with Sales, Customer Success, Solutions, Engineering, and others to make a maximum impact across the business. 

Report to the Director of Product, you will use your product experience and domain knowledge to drive critical parts of the HG platform. 

What You'll Be Responsible For:

• Listening and learning: you'll become fluent in the problems our customers face, their use cases, our value proposition, our product, and our competitive landscape.
• Bringing a fresh perspective to our current processes, challenging the assumptions around product delivery.
• Leading effective market validation, release, rollout and positioning of strategic product offerings
• Identify and size target markets, customer segments, value propositions and use cases
• Define product KPIs and manage all HG Insights products through metric and ROI-driven methods
• Assure all product management decisions are justified based on strong financial analysis and business cases
• Identify, consider, and approve continuous upgrades to product management processes assuring that HG Insights is abiding by industry-leading product management processes
• Define the product roadmap and success metrics for your ownership areas in alignment with company vision, customer needs, and market trends.
• Engage with customers frequently to share the roadmap, collect feedback, and develop a deep understanding of their needs and challenges.
• Engage with Sales, Marketing, and Customer Success teams frequently to collect feedback, collaborate on solutions, and drive product adoption and engagement.  
• Track and measure KPIs for your product areas and proactively report learnings to leadership.
• Conduct detailed market research and customer validation to demonstrate the ROI of different product opportunities prior to investment.
• Synthesize feedback into detailed use cases based on specific, real-world product applications.
• Manage multiple backlogs of prioritized features and enhancements according to customer need and product strategy.
• Partner with Engineering to ensure requirements are clear, user stories are written, and acceptance criteria followed per agile software development principles.
• Evangelize the product vision across owned product lines to stakeholders.
• Champion the voice of customers in our product strategy.

What You’ll Need:

• 10+ years product management experience in building B2B SaaS products 
• Experience building products for the revenue-generating parts of a business (Sales, Marketing, Customer Success, Solutions/Services, Finance, C-Suite, etc.) 
• Experience designing and shipping scalable platform products with first-party integration ecosystems  
• Own AI Product Lifecycle - drive AI native products from ideation to launch - with focus on customer value
• Sharp eye for design and bias towards simplicity keeping the user experience as central focus.
• Excellent communicator, both written and verbal
• Proven track record at early stage, venture-backed tech companies.
• Ability to thrive in an intense, dynamic, convention-challenging, and high demand start-up environment
• Deep familiarity with the B2B GTM intelligence stack — including platforms like 6sense, ZoomInfo, Apollo, Demandbase, or Bombora 
• Competitive, goal oriented, coachable, and fun
• High level of personal and professional integrity and trustworthiness with strong work ethic and the ability to work independently with minimal direction
• Experience integrating data with CRM, MAP, or ERP is a plus.

The Role

The Senior SDET - Browser & Extension Testing will own test strategy, quality architecture, and the automated regression infrastructure for Securly's onboard filtering project — building the test systems that ensure a safety-critical Chrome extension works correctly for millions of students and keeps working through every browser update and policy change.

The onboard filtering project is a high-risk architecture change to a widely-deployed extension. A regression in allow/block decision logic, cache invalidation, or bypass prevention could expose students to inappropriate content or disrupt school operations. The test infrastructure you build is the last line of defense before production.

At L5, this is an engineering leadership role, not a QA role. You will define what 'production-ready' means for a safety-critical student product, enforce that standard through CI/CD quality gates, and contribute to extension development directly.

What You'll Do

• Define what 'passing' means for the onboard filtering project: establish written quality criteria covering correctness, security, and performance that gate production releases.
• Design and implement automated test suites covering block/allow decisions, iframe handling, cache invalidation, TTL expiry, fallback behavior, and filtering decision engine edge cases.
• Build CI/CD quality gates that prevent regressions from reaching production; own the pipeline configuration and ensure the quality bar is enforced, not advisory.
• Model bypass threats systematically: document how students exploit timing windows, iframes, DOM manipulation, redirect chains, and DNS TTL behavior — then build automated tests that catch those bypasses.
• Measure and establish written performance baselines: page load latency impact, service worker memory usage, cache sync overhead across realistic Chromebook hardware profiles.
• Contribute to Chrome extension development work in TypeScript/JavaScript alongside test responsibilities.
• Serve as the team's expert on bypass threat modeling: your analysis of how students circumvent filtering is an input to the implementation team's architecture decisions.
• Mentor engineers on test architecture as a first-class discipline.

Skills & Requirements

Who You Are

• You think like an attacker when writing tests — you do not test the happy path and call it done. You document attack vectors so the implementation team designs against them.
• You have shipped production Chrome extensions and built the test infrastructure around them. You know both sides of the work.
• You treat test architecture as a first-class engineering discipline. A feature without a regression suite is not finished.
• You define what 'quality' means on a safety-critical product and produce written criteria that hold the codebase to that standard.
• You contribute to development, not just testing — this is an L5 engineering role, and your TypeScript ships alongside your test suites.
• Your bypass threat model documents are used by the implementation team to make better architecture decisions.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

The Senior Software Engineer (Rust) - Proxy Services will own the conversion of Securly's web filtering proxy business logic from C++ to production Rust — maintaining behavioral parity across a high-throughput proxy that handles HTTP/HTTPS traffic for millions of students daily.

A modern, memory-safe Rust proxy is already underway at Securly. When you join, the initial Rust proxy is in production and your mission is the next phase: integrating and converting the existing C++ business logic into production Rust. This means reading C++, reasoning about behavior, and re-implementing it correctly — including HTTPS tunneling, TLS interception, JavaScript injection into HTML responses (the ACP-48 shim pattern), and Redis-based policy lookups. Precision and behavioral correctness are non-negotiable.

At L5, you are not just a skilled implementer. You own the conversion strategy, define the phasing and testing approach, surface architectural risks to the L6 lead, and raise the Rust competency of the broader proxy team.

What You'll Do

• Own the C++ to Rust conversion strategy: define the porting sequence, identify behavioral risks, and establish the testing approach that gives confidence in parity before cutover.
• Read, debug, and deeply understand existing C++ proxy business logic, then port it to production Rust with full behavioral parity.
• Build and maintain forward proxy operations: HTTPS CONNECT tunneling, TLS interception, HTTP/1.1 and HTTP/2, header manipulation, connection pooling.
• Implement JavaScript content script injection into HTML responses (ACP-48 shim pattern) — enabling proxy-side injection for customers not served by the Chrome extension.
• Integrate Redis-based real-time policy lookups; handle Redis failure modes gracefully; document degraded-mode behavior and validate it under load.
• Profile and benchmark proxy performance under high-concurrency load; use flame graphs to validate changes; maintain a written performance baseline document.
• Identify gaps in the existing C++ codebase where behavior is unclear or likely incorrect — treating the port as an opportunity to improve, not just replicate.
• Mentor junior Rust engineers on ownership models, async patterns, and systems-level debugging.
• Collaborate closely with the Proxy Hardening engineer on shared infrastructure and production issues.

Skills & Requirements

Who You Are

• You are the engineer who reads crash dumps for fun. Memory safety, ownership models, and undefined behavior are topics you have strong opinions about.
• You have ported or rewritten production systems before and understand that behavioral parity is significantly harder than it appears.
• You can navigate a large legacy C++ codebase without documentation. You treat it as archaeology, not an obstacle.
• You take correctness seriously — you do not ship a port until you are confident it behaves identically to what it replaced, and you have the test coverage to prove it.
• You define the plan, not just execute it. You produce written conversion strategies, risk registers, and performance baseline documents.
• You make other engineers better. You are sought out for Rust code reviews and junior engineers ship better code after working with you.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

The Role

The Senior Software Engineer (Rust) - Proxy Infrastructure will own production hardening, performance validation, and infrastructure operations for Securly's Rust web filtering proxy — establishing the reliability and scalability baseline that millions of students depend on, and owning the on-premise Docker proxy appliance for school network environments.

Your mission is to ensure the proxy performs, scales, and deploys reliably in production. You will own canary rollout configuration, CloudFormation-based scaling infrastructure, load testing strategy, and performance baseline definition. You will also own the on-premise Docker appliance — a lightweight Rust proxy deployed in school network environments that intercepts TCP traffic and prepends identity headers.

At L5, this is not purely an infra-execution role. You are expected to identify systemic reliability risks in the proxy stack and propose architectural mitigations, not just react to incidents. You define what 'production-ready' means and enforce that bar.

What You'll Do

• Define what 'production-ready' means for the Rust proxy: establish written performance baselines, reliability criteria, and the specific metrics that trigger a rollback vs. a hotfix.
• Design and execute load tests to identify performance bottlenecks; profile memory and CPU under peak and sustained load; produce baseline documents the team references across deployments.
• Own canary rollout configuration and CloudFormation-based ASG scaling policies — modify templates, configure health checks, tune scaling behavior; document every configuration decision with rationale.
• Identify and propose mitigations for known proxy infrastructure risk areas including Redis behavior under peak throughput, CORS/proxy transparency edge cases, and connection pool exhaustion.
• Maintain and harden the on-premise Docker proxy appliance — image builds, container networking, minimal image design, and distribution to school network environments.
• Investigate and resolve production performance issues under peak load; produce written post-mortems that close the loop on root cause.
• Build monitoring, dashboards, and alerting for proxy infrastructure (CloudWatch, Splunk); define SLO targets and ensure alerting is calibrated to them.
• Contribute to C++ to Rust business logic conversion work alongside the Proxy Conversion engineer.
• Support TCP stream handling and socket-level work for the on-premise appliance: bidirectional forwarding, port interception, identity header injection.

Skills & Requirements

Who You Are

• You take performance personally — you do not accept 'probably fast enough.' You profile, you measure, you prove it — and then you write it down.
• You have owned production infrastructure and understand that canary rollouts, health checks, and scaling policies are not afterthoughts — they are the job.
• You are comfortable in the systems layer: TCP streams, socket programming, and container networking are familiar territory.
• You identify systemic risks before they become incidents. You advocate for reliability improvements over tactical fixes.
• You produce written artifacts — post-mortems, baseline documents, SLO definitions — that outlast any individual incident or sprint.
• You operate well in an environment where production stability is a shared responsibility and on-call is part of the role.

What It Means to Be L5 at Securly

L5 at Securly is a Staff Engineer. You are the technical owner, not just an implementer.

• Drive technical direction for your initiative end-to-end: from architecture to production, with minimal oversight from your engineering manager.
• Identify and resolve ambiguity in requirements, system boundaries, and design tradeoffs without waiting for a fully-formed spec.
• Mentor L3/L4 engineers on the team: code reviews, design feedback, pairing, and raising the bar for what production-quality work looks like.
• Partner with your L6 technical lead and the Distinguished Engineer on architectural decisions, surfacing tradeoffs clearly rather than deferring them upward.
• Contribute to cross-team engineering standards: you are expected to influence practices beyond your immediate squad.
• Translate technical context into clear written artifacts that non-engineers (PM, Support, Leadership) can act on.
• Participate in on-call rotation and own the full incident lifecycle for your system: detection, diagnosis, resolution, and retrospective.

About Securly

Benefits

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Social who will:

• Make Strategies and Planning
• Execution and Optimization for Paid campaigns across social media platforms
• Create Performance reports & review deck for clients
• Understand the projects and clients requirements & deliver accordingly
• Coordinate with cross functions to deploy campaigns

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Graduation or Post Graduation Degree in Any stream
• 4-6 years of Experience of running paid social campaigns
• In-depth knowledge of social platforms (Facebook, Twitter, LinkedIn, Snapchat etc.)
• Have created Media plans for client briefs
• Excellent communication and interpersonal skills
• Proficiency in MS-Office and Social Media Management Tools like SocialFlow, Sprinklr, etc
• Should be able to Multi task and handle multiple clients at one time
• Hand on experience in social media advertising and ad creation & optimization
• Active interest in digital, Paid media, planning, strategizing, web analytics and other aspects of performance marketing.
• Team Management

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

ABOUT US 

Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. 

 Job Summary

This role supports a mission‑critical Azure PaaS environment for the client as part of a dedicated Ensono support team. The position combines senior-level Azure engineering with operational responsibility, including request-based work, incident response, networking configuration, and change governance.

The successful candidate will work closely with the client’s application teams, network teams, and operations stakeholders to deploy, support, and maintain secure, highly available Azure PaaS platforms. This is a client-facing role requiring strong communication skills, operational discipline, and the ability to work across L1–L3 support activities within a single team model.

Job Responsibilities

Azure PaaS & Platform Operations

• Act as a lead engineer within a dedicated client support pod providing Azure PaaS and networking support.
• Provide day‑to‑day operational support for Azure PaaS environments across development, test, staging, and production subscriptions.
• Handle a request‑driven workload using ServiceNow, including standard changes, minor changes, and connectivity requests.
• Deploy, configure, and support Azure PaaS services including:
• Azure App Service (ASE v3, App Service Plans, Web Apps, Function Apps, App Slots)
• Azure Front Door, Application Gateway (v2), Web Application Firewall (WAF)
• Azure Service Bus, Event Hub, Logic Apps
• Supporting platform services such as Key Vault, Azure Monitor, Application Insights, Log Analytics, and Workbooks

Networking, Security & Connectivity

• Design, implement, and troubleshoot Azure networking components, including:
• Network Security Groups (NSGs) as a primary operational responsibility
• Virtual Networks, subnets, custom DNS, and VNet peering
• User Defined Routes (UDRs) for specialized connectivity scenarios
• Application Gateway, Load Balancers, Azure Front Door, and Traffic Manager
• Connectivity between Azure PaaS services, on‑premises systems, and external services via ExpressRoute
• Support TLS/HTTPS configurations, redirect rules, and secure ingress patterns in coordination with Mayo network and security teams.
• Troubleshoot complex connectivity issues involving Azure PaaS, on‑premises networks, and approved external services.

SQL Connectivity (Reduced Platform Ownership)

• Serve as a contributor for SQL connectivity enablement, including:
• NSG rule design and validation for Azure SQL Database and Azure SQL Managed Instance
• Updating Azure SQL firewall rules when required
• Supporting provisioning and decommissioning requests for Azure SQL Managed Instances
• Note: Core SQL platform administration and operations are supported internally by the client; this role focuses on networking, access, and integration enablement rather than database administration.

Operations, Governance & Support

• Participate in incident response and on‑call rotation aligned to business‑critical production systems.
• Troubleshoot and resolve incidents across L1, L2, and L3 infrastructure and platform support layers.
• Participate in Change Advisory Board (CAB) meetings, including standard and major change reviews.
• Ensure adherence to the client's policies, security controls, architectural standards, and governance processes.
• Work with CI/CD pipelines and Infrastructure‑as‑Code (Terraform, Azure DevOps) to deploy and maintain standardized environments.
• Contribute to operational documentation, knowledge articles, and continuous improvement initiatives.
• Support audits, reviews, and compliance‑related requests when required.
• Mentor junior engineers and actively contribute to team knowledge sharing.

Mandatory Skills and Experience

• 5+ years’ experience supporting highly available, mission‑critical environments.
• 2+ years’ hands‑on experience engineering and supporting Azure platforms, with a strong focus on PaaS.
• Strong experience with Azure PaaS services (App Service, Functions, Front Door, Application Gateway, monitoring services).
• Solid understanding of Azure networking, including NSGs, TCP/IP, routing, ExpressRoute, and secure connectivity patterns.
• Experience working in a ticket‑driven operational environment (ServiceNow or equivalent).
• Experience supporting production systems with strict access controls and formal change management.
• Ability to work effectively across a blended L1–L3 support model.
• Experience with automation and IaC tools such as Terraform and Azure DevOps.
• Scripting experience in PowerShell, Python, or Bash.
• Familiarity with ITIL processes (incident, problem, and change management).
• Excellent written and verbal communication skills with a strong customer‑service mindset.

Preferred / Beneficial Experience

• Experience supporting regulated or healthcare environments.
• Exposure to containers, AKS, or modern CI/CD practices.
• Azure Associate or Professional certifications (current or in progress).
• Prior participation in CABs and formal governance forums.

Personal Attributes

• Independent, accountable, and self‑
• Comfortable balancing operational support and engineering work.
• Strong sense of ownership and customer focus.
• Desire to continually improve systems, processes, and personal

Shift timings

1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

Location Details: Pune, Hybrid

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team

Join Our Team...

The Principal Product Manager role involves managing the device fleet management platform that underpins GoDaddy's terminal and point-of-sale ecosystem. In this crucial job, you will handle portals and interfaces to enable scalable device operations for banking partners and ISV integrations covering thousands of devices in the field. Additionally, you will be the primary strategic contact for partner requirements, converting complex needs into actionable product plans and ensuring smooth operations at scale

The fleet management platform serves as the operational foundation that keeps thousands of payment devices functioning efficiently in the field. Your efforts have a direct effect on merchant uptime, partner happiness, and operational expenses. You'll help GoDaddy expand device operations efficiently while fulfilling partner commitments that support business growth. This is a high-visibility role where your work directly affects strategic partner relationships and the dependability of commerce experiences for merchants worldwide

This role sits at the critical intersection of product, partnerships, and operations—requiring both strategic vision and execution excellence. Join us and make an impact!

What you'll get to do...

Responsibility for Fleet Management Platform

• Product Strategy & Roadmap: Define and complete the long-term vision and quarterly roadmap for our Fleet Management Platform, balancing partner needs, operational requirements, and technical debt
• End-to-End Product Management: Own all aspects of the product surface including features, user experience, performance, reliability, and scalability
• User Experience: Build intuitive interfaces for internal operations teams, partner support personnel, and technical administrators managing device fleets at scale
• Platform Reliability: Ensure platform uptime, performance SLAs, and robust error handling to support mission-critical device management operations
• Diagnostic & Troubleshooting Tools: Build comprehensive diagnostic capabilities enabling rapid identification and resolution of device, connectivity, and software issues across the fleet

Partner Requirements Management

• Primary Partner Interface: Act as the chief product liaison for our Banking/ISV partners concerning device-adjacent product requirements.
• Requirements Intake & Discovery: Lead intake process for initiatives driven by collaboration, conducting detailed discovery to understand business context, technical constraints, and success criteria
• Collaborator Translation: Convert partner business needs into well-defined product requirements, user stories, and technical specifications.
• Partner Relationship Management: Build positive relationships with key partners, establishing trust as a reliable product partner who delivers on commitments
• Strategic Alignment: Ensure partner requests align with broader platform strategy, negotiate scope and timelines, and manage partner expectations throughout delivery

Your experience should include...

• 8+ years of product management experience in B2B SaaS, FinTech, payments hardware, POS systems, or terminal management, with a proven track record managing hardware/device ecosystems at scale
• Strong program management skills with experience coordinating complex, cross-functional initiatives, including RAID management, release planning, and go-to-market execution
• Direct partner and client-facing experience, serving as the primary product interface for enterprise partners or banking clients, with the ability to manage complex integration processes
• Ability to translate ambiguous business requirements into clear product specifications, with strong analytical skills in defining, tracking, and reporting on operational metrics
• Deep knowledge of the payments industry, including certifications, compliance requirements, and partner integration processes
• Familiarity with telemetry systems, logging infrastructure, and operational monitoring tools to support platform health and device ecosystem management

You might also have...

• Bachelor's degree in computer science, Engineering, Business, or related field, or equivalent experience
• Experience with fleet management platforms, MDM (Mobile Device Management), or remote device administration
• Technical background with understanding of architecture and system development, REST APIs, cloud infrastructure, and device SDKs
• Experience with Agile/Scrum methodologies and product management tools (Jira, Confluence, etc.)

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies

Location Details: Pune, India 

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

What you'll get to do...

• Partner with business leaders to understand financial needs and align strategies with organisational goals.
• Develop and implement financial models and forecasts to evaluate performance, identify trends, and predict outcomes.
• Analyse financial data and deliver clear, actionable reports and presentations to senior management.
• Drive budgeting and forecasting processes, ensuring accuracy and alignment with business objectives.
• Identify risks and opportunities, recommend mitigation strategies, and support new financial systems and process improvements.

Your experience should include...

• 4+ years of finance experience in a global organisation, including financial modeling, forecasting, and analysis.
• Advanced technical skills in Excel and Power BI; familiarity with Adaptive Planning, Workday, and QuickSight is a plus.
• Expertise in financial modeling and forecasting techniques with a focus on accuracy and insight.
• Proven collaboration experience across regions, teams, and external partners to drive performance and solve problems.

You might also have...

• A Bachelor’s or master’s degree in Finance or Accounting or equivalent experience
• Professional certification such as CFA, CA or MBA in Finance

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

About the Team :

As an Engineering Manager for the CPD Pune team, you will lead multiple teams of Software Engineers (SEs) to provide long-term stability and last-mile delight to our customers.

Rubrik EM's are first and foremost accomplished engineers and passionate leaders who are obsessed with building strong teams. As we drive forward for the success of our customers, you will hold the team accountable to improve the product quality and maintain stability while delivering on the Product roadmap. You will champion the Customer and establish a culture of customer centricity. You will partner with various stakeholders, including but not limited to Product, Support org, and other engineering teams, to continuously raise the bar for Rubrik products.

You will be in high demand, and this role requires a strong leader who brings empathy and creates engagement while maintaining high quality. You are expected to provide structure to prioritize work that has the biggest impact on Rubrik’s customers.

About Role :

As a manager for this team, you will be responsible for -

1. Bootstrap the team(s) where necessary by effectively contributing towards hiring strong engineers.
2. Lead the team as a role model, with technical and operational involvement on the ground.
3. You are expected to build a high-performing team, creating a culture of excellence in a fast-paced environment.
4. Interact with customers and/or the support organization to troubleshoot issues and provide clarity on its impact.
5. Work with the PM and other stakeholders to plan the roadmap and own feature delivery end-to-end.
6. Champion an atmosphere of continuous improvement with a metrics-driven culture. You are expected to drive initiatives to improve metrics such as MTTR and CFDs (Customer found defects).
7. Work closely with engineering leaders to drive the roadmap of quality improvements, fixes, tooling, and documentation.
8. Project planning and prioritization - Be able to drive the roadmap while providing support to incoming operational work.
9. Help employees grow through career development, coaching, and mentoring while guiding senior contributors to maximize their potential. You are expected to bring clarity on their respective goals and provide consistent feedback.

About You

• Accomplished engineer with a proven track record of solving complex problems and handling large-scale projects of large in distributed systems - preferably in the domains of storage, data protection, and security.
• BE CS or equivalent with 11+ years of industry experience, of which 2+ years is in Engineering Management
• Prior experience in hiring and developing teams is desired.
• Strong written and verbal communication skills.
• Experience in delivering enterprise products, with high quality standards, and resolving technical issues of a large customer base.
• Background in dealing with hot customer escalations - being able to work with your team to quickly turn around the situation. Leading from the front.

About the team:

The Technical Program Management team is responsible for planning, management and execution of several major technical programs per year for the Engineering organization across the entire portfolio of cloud data management products. This team owns and manages multiple concurrent, and often conflicting, priorities; achieving results through logic, communication, business judgment and personal relationships; and ultimately delivering products of the highest quality. 

About the role:

Rubrik is currently seeking an experienced Technical Program Manager (TPM) to join our dynamic Engineering Program Management organization. This role will be based in Pune and will report directly to the Sr. Director of Technical Program Management.

We are looking for a TPM who thrives in a fast-paced, dynamic environment and possesses strong technical acumen. Your ability to drive outcomes will be highly valued, encompassing the creation and maintenance of project momentum, decisive action, obstacle removal, risk management, minimizing delays, proactive communication, and timely delivery of features and products.

What you'll Do

As a TPM your ultimate goal will be to deliver products of the highest quality. Additionally, you will:

• Be responsible for planning, managing, and executing several major technical programs and initiatives each year for our Engineering Organization across our Product portfolio. 
• Collaborate with Engineering and Product Leadership and functions such as Engineering, Product Management, Customer Support etc. to prioritize, plan, and deliver new features and products to the market. 
• Lead cross-functional teams, ensuring alignment and effective program execution (conduct cross-functional stand-ups / scrum of scrums).  This will involve feature prioritization, planning, milestone tracking, risk management, risk mitigation, metrics & status reporting, escalations (when needed), beta programs etc.
• Oversee the management of product releases, release metrics & release processes
• Create & optimize processes based on learnings to ensure predictable, consistent, and top-quality execution.
• Define metrics and success criteria for programs & monitor them through the Product Development Life Cycle.
• To succeed in this role, you must be adept at juggling multiple concurrent priorities, often with conflicting requirements. You will achieve results through logical thinking, effective communication, sound business judgment, and the ability to influence outcomes without direct authority. 

Experience and qualifications you'll need:

The qualifications and skills required for the role include:

• A Bachelor's degree or higher in engineering or a related technical field.
• A minimum of 7 years of experience in engineering program or project management.
• Proven track record of leading and executing large projects or initiatives within a complex and fast-paced organizational environment.
• Strong knowledge of Agile product development and experience working closely with cross-functional teams to deliver features to the market on time and with high quality.
• Thorough understanding of Product Development Life cycle, software release cycles, processes, metrics & tools. Capable of managing feature delivery processes and driving process improvements, reviewing metrics to enhance efficiency & driving OKRs.
• Detail-oriented mindset with the ability to comprehend the broader context of complex problems. Proficient in problem-solving techniques to prioritize tasks and manage obstacles and risks.
• Excellent verbal and written communication skills.

Preferred experience:

• Experience in release management, particularly in SaaS and On-Premises environments is advantageous

#LI-PM2

So, what’s the role all about?

Within Actimize, the AI Platform is developing the next generation advanced analytical cloud platform that will harness the power of data to provide maximum accuracy for our clients’ Financial Crime programs. As part of the PaaS/SaaS development group, you will be responsible for developing this platform for Actimize cloud-based solutions and to work with cutting edge cloud technologies.

How will you make an impact?

NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space

At NiCE Actimize, we recognize that all employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.

This new SaaS platform will enable our customers (some of the biggest financial institutes around the world) to create solutions on the platform to fight financial crime.

• Design, and develop scalable, resilient, and enterprise-grade products from the ground up, serving as a technical leader within the development team.
• Drive end-to-end technical tasks and initiatives, defining the technical approach and ensuring alignment with business goals.
• Serve as a technical subject matter expert, providing guidance, mentorship, and expert-level code reviews to ensure high-quality, maintainable, and efficient solutions.
• Pitch ideas and innovate continuously to take the team and project to the next level.
• Own the technical challenges for high-availability systems, ensuring they meet stringent performance, reliability, and security standards.
• Collaborate effectively in multi-disciplinary Agile teams, adopting Agile methodologies and tools.
• Provide expert-level code reviews, guiding the team in translating complex business requirements into elegant and scalable technical artifacts.
• Implement and improve system monitoring, alerting, and observability.
• Create infrastructure through automation for hosting services on AWS.
• Collaborate with multiple teams and stakeholders to achieve business goals.
• Display a strong sense of ownership and proactiveness, and must have delivered applications that are performant, resilient, and efficient from a cost and operations perspective.

Have you got what it takes?

• 4+ years of experience working in the software industry as a software engineer (part of a SW development team and not a support team).
• Experience building GenAI products using tools like AWS Bedrock and OpenAI is must.
• Good experience on Prompt Engineering and advanced prompt techniques.
• Expert-level proficiency in Python and a proven track record of implementing Cloud Native solutions on AWS.
• Deep expertise in designing and deploying solutions within the AWS ecosystem, with an in-depth understanding of AWS networking, security, and costing.
• Experience working in and driving Continuous Integration and Delivery (CI/CD) practices using industry-standard tools such as Jenkins, Docker, Kubernetes, and Artifactory.
• Must have architected and deployed complex microservices from scratch on a cloud ecosystem, owning the entire lifecycle from design to production.
• Must have experience in creating docker containers and hosting the same using EKS/ECS.
• Huge advantage: Hands-on experience with AWS components like API Gateway, Glue, EC2, Lambda, S3, CloudWatch, DynamoDB, SQS, AWS Bedrock, etc.
• Experience with DevOps practices and tools like JIRA, Confluence, and Terraform.
• A team player that demonstrates a strong work ethic, creativity, assertiveness, and flexibility
• Prior experience in the Finance, Fraud, or Anti-Money Laundering (AML) domains is a plus.
• Exposure to GenAI tools like GitHub / Co-pilot is also required.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10230
Reporting into: Tech Manager
Role Type: Individual Contributor

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Social who will:

• Make Strategies and Planning
• Execution and Optimization for Paid campaigns across social media platforms
• Create Performance reports & review deck for clients
• Understand the projects and clients requirements & deliver accordingly
• Coordinate with cross functions to deploy campaigns

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Graduation or Post Graduation Degree in Any stream
• 4-6 years of Experience of running paid social campaigns
• In-depth knowledge of social platforms (Facebook, Twitter, LinkedIn, Snapchat etc.)
• Have created Media plans for client briefs
• Excellent communication and interpersonal skills
• Proficiency in MS-Office and Social Media Management Tools like SocialFlow, Sprinklr, etc
• Should be able to Multi task and handle multiple clients at one time
• Hand on experience in social media advertising and ad creation & optimization
• Active interest in digital, Paid media, planning, strategizing, web analytics and other aspects of performance marketing.
• Team Management

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Senior Executive - Search who will:

• Interact effectively with regional teams (Europe, U.S., Asia) and be a strong communicator. 
• Support Google Ads, GDN, Bing Ads, Amazon Search campaign launches and setup according to established processes. 
• Ensure ongoing campaign compliance to WPP established guidelines.
• Monitor and report on campaign checks across channels/platforms. 
• Ensure data accuracy for campaign reporting tools and WPP campaign management software. 
• Produce daily campaign reports, including daily pacing, data inputting and providing commentary to regional Search teams.
• Line manages 2 – 5 direct 
• Support in the work QA of junior team members as team grows.

Skills and Experience

• Proficient in English 
• 2+ years’ experience of planning and managing Google Ads/ Search campaigns 
• Some experience with Facebook Business Manager and DV360 (a bonus)  
• You have experience with SA360 (or other bid management platforms e.g. Marin, Kenshoo)  
• You are proficient in Microsoft Excel and Google Sheets 
• You possess strong analytical skills and a natural affinity for numbers.
• You can analyse raw data, draw conclusions, and develop actionable recommendations as needed. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

What's the Role All About? 

 The Manager, Business Consulting (AI Adoption ), is a pivotal leadership role within our Customer Services Automation AI Center of Excellence. This position will lead a team responsible for driving measurable adoption, consumption, and business value across our AI customer base.

This is a people leadership role focused on ensuring customers achieve sustained usage and operational impact from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will lead a team of consultants, partner cross-functionally across Customer Success, Product, Delivery, Sales, and Engineering, and help build the repeatable motions required to scale AI adoption globally.

This role is not focused on feature enablement alone. It is focused on business outcomes, workflow integration, value realization, and adoption at scale.

How Will You Make an Impact? 

As the Manager,Business Consultant, you will

• Lead and develop a team of AI Adoption Consultants
• Drive adoption and consumption outcomes across a portfolio of enterprise AI customers
• Build and improve repeatable adoption playbooks, scorecards, and operating rhythms
• Partner with internal teams to remove blockers and accelerate customer time-to-value
• Translate AI usage into business value, operational KPI improvement, and executive-ready narratives

Team Leadership

• Manage, coach, and develop a team of AI Adoption Consultants
• Set clear expectations, inspect quality of work, and drive a high-performance culture
• Support hiring, onboarding, capability building, and talent development
• Ensure team execution is aligned to customer outcomes and business priorities

AI Adoption & Value Realization

• Lead adoption strategy across a portfolio of enterprise AI customers
• Ensure customers achieve sustained usage targets and measurable business impact
• Identify adoption gaps, usage risks, and underconsumption patterns, and drive recovery plans
• Oversee adoption scorecards, account reviews, and executive-ready action plans
• Reduce time-to-value and improve adoption consistency across the portfolio

Workflow & Operational Transformation

• Guide teams in embedding AI into contact center workflows, agent routines, and customer journeys
• Help customers redesign processes to improve containment, reduce manual effort, and increase productivity
• Ensure AI solutions are operationalized, not just deployed

Cross-Functional Leadership

• Partner with Customer Success, Product, Engineering, Delivery, Sales, Education, and Support teams to accelerate adoption outcomes
• Escalate systemic blockers and influence action across internal stakeholders
• Bring customer insights and Day 2+ feedback into product and process improvement discussions

Business Value Storytelling

• Connect AI adoption to contact center KPIs and business outcomes
• Help customers and internal stakeholders understand the operational and financial impact of AI
• Support executive business reviews with clear, data-driven insights and recommendations.

Success Measures

Success in this role will be measured by:

• Sustained AI usage growth across assigned customer portfolio
• Achievement of adoption targets within six months of go-live
• Reduction in time-to-value
• Improvement in operational KPIs such as AHT, ACW, containment, CSAT, and agent productivity
• Quality and consistency of team execution
• Customer satisfaction, executive confidence, and referenceability

Have You Got What It Takes? 

• 18+ years of experience in contact center, CCaaS, customer success, professional services, digital transformation, AI adoption, or value realization
• 4+ years of experience leading direct reports in a customer-facing or consulting environment
• Strong experience working with enterprise customers in complex, matrixed environments
• Proven success driving measurable business outcomes and KPI improvement
• Strong understanding of contact center operations and key service metrics, including: AHT, ACW, FCR, Containment, Service Level, Occupancy, Agent Productivity
• Experience leading cross-functional initiatives involving AI, automation, workflow redesign, or conversational AI
• Strong executive communication, coaching, and stakeholder management skills
• Strong analytical and problem-solving ability with a bias for action

You Will Have an Advantage If You Also Have: 

• Experience with NICE, Genesys, Five9, or other CCaaS platforms
• Experience with conversational AI or automation platforms such as Cognigy, Amelia, or Omilia
• Experience in SaaS, CCaaS, or large-scale service operations
• Change management training or certification
• Familiarity with generative AI and enterprise AI use cases

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID -  10422

Reporting Into: Director , Professional Services

Role Type: People Management 

About the Role

We are seeking an experienced Engineering Infrastructure Security Manager to lead the security of our production and non-production engineering systems. This is a critical leadership role responsible for securing the infrastructure that powers the software development lifecycle, including source control systems, CI/CD pipelines, build environments, deployment platforms, developer tools, and associated cloud resources. The ideal candidate will bring deep technical expertise in infrastructure security, strong leadership capabilities, and a solid understanding of modern engineering and DevSecOps practices.

Key Responsibilities

Engineering Systems Security

• Design and implement security controls across development, staging, testing, and production environments
• Secure CI/CD pipelines, build systems, and deployment automation against supply chain threats
• Manage security for source control systems, code repositories, and secrets management platforms
• Oversee security of containerized environments (Docker, Kubernetes) and IaC ecosystems
• Ensure security across multi-cloud environments (AWS, GCP, Azure) and hybrid infrastructure

Security Architecture & Technical Leadership

• Design and implement security frameworks aligned with engineering workflows and developer productivity
• Implement zero-trust architecture and least-privilege access models
• Secure API gateways, service meshes, and microservices architectures
• Lead security initiatives across observability, logging, and monitoring platforms
• Strengthen network security posture including firewalls, VPCs, and segmentation

Risk Management & Vulnerability Response

• Conduct security assessments and penetration testing across engineering systems
• Manage vulnerability scanning and remediation programs
• Develop threat models for critical systems and deployment pipelines 
• Lead incident response for infrastructure security events
• Track and analyze security metrics (deployment security, configuration compliance, infra drift)

Team Leadership & Collaboration

• Build, mentor, and manage a high-performing team of security engineers
• Drive a “security as code” culture across engineering teams
• Collaborate with platform, SRE, and development teams to embed security into SDLC
• Provide training and guidance on secure infrastructure practices
• Foster a culture of security awareness and proactive risk reporting

Policy, Compliance & Governance

• Define and enforce security policies aligned with SOC 2, ISO 27001, NIST, PCI-DSS
• Ensure compliance with data protection regulations (GDPR, CCPA)
• Implement strong access control mechanisms and RBAC (must-have)
• Conduct regular audits and maintain compliance documentation
• Manage security for production data access and handling

Automation & Continuous Improvement

• Drive automation of security monitoring, controls, and incident response
• Implement security-as-code using Terraform, CloudFormation, and policy frameworks
• Integrate automated security testing into CI/CD pipelines (SAST, DAST, container scans)
• Maintain infrastructure security baselines and automated compliance checks
• Continuously reduce security technical debt

Business Continuity & Disaster Recovery

• Design and test disaster recovery plans for engineering infrastructure
• Implement backup strategies for source code, artifacts, and configurations
• Ensure high availability and resilience of critical systems
• Support incident response and business continuity planning from a security perspective

Basic Qualifications

Technical Expertise

• 8–12 years of experience in infrastructure security or related fields, with 3+ years in a leadership role
• Strong expertise in cloud security (AWS, GCP, Azure) and cloud-native architectures
• Hands-on experience with Kubernetes, containers, and orchestration platforms
• Deep understanding of CI/CD security, supply chain security, and DevSecOps practices
• Proficiency with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation)
• Experience with security tools: SIEM, vulnerability scanners, IDS/IPS, endpoint protection
• Strong knowledge of network security, encryption, IAM, and secrets management

Leadership & Collaboration

• Proven experience building and managing high-performing security teams
• Experience driving cross-functional initiatives across engineering, operations, and product teams
• Strong project management and execution skills
• Ability to mentor and grow security talent

Communication & Strategic Thinking

• Strong communication skills with ability to explain complex concepts to technical and non-technical stakeholders
• Experience presenting security strategies and risk insights to leadership
• Ability to translate business needs into security solutions
• Strong documentation and process definition skills

Compliance & Risk Management

• Experience with compliance frameworks: SOC 2, ISO 27001, NIST, PCI-DSS
• Strong understanding of risk assessment and security frameworks
• Knowledge of data privacy and regulatory requirements

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Security, or related field
• Security certifications such as CISSP, CISM, CCSP, CEH, or cloud security certifications
• Experience with GitOps workflows and tools like GitHub Advanced Security or GitLab Security
• Proficiency in scripting/programming (Python, Go, Bash) for automation
• Experience in regulated industries (finance, healthcare, government)
• Background in SRE or DevOps practices
• Experience securing microservices and serverless architectures
• Strong interest in security research and evolving threat landscapes

What's the Role All About? 

The Software Engineer is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem.  As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables.  

How Will You Make an Impact? 

• Partner with business stakeholders to map current workflows, identify ROI-backed opportunities (reduced effort, improved employee experience, measurable efficiency gains), and define future-state toAI-enabled processes.
• Design, build, and iterate AI solutions and automations in n8n, Copilot Studio, and other AI/automation tools; create reliable agents and assistants that remove manual work.
• Understand and work within NiCE internal processes and systems (e.g., CRMs, knowledge bases, ticketing/support tools, and operational platforms) to ensure solutions fit real-world constraints.
• Collaborate with IT and Developers when needed to overcome technical obstacles, integrate securely with enterprise systems, and scale solutions.
• Enable and upskill internal support teams to use AI effectively—through reusable patterns, playbooks, coaching, and hands-on problem solving.
• Maintain expertise in modern AI approaches and apply them pragmatically to internal operations, including LLMs, RAG, GPT-based assistants, Copilot ecosystems, MCP servers, APIs, JSON, and light scripting. Use AI tools to debug and resolve workflow or code errors.

Have You Got What It Takes? 

• 2+ years of experience in solutioning, business process improvement, operations consulting, or similar roles driving cross-functional change.
• Proven ability to translate operational needs into practical AI use cases and deliver outcomes against clear success metrics.
• Strong, applied knowledge of AI and NLP technologies (LLMs, RAG, GPTs, Copilot-style assistants, AI agent patterns, MCP servers).
• Hands-on experience building automations/assistants with n8n (or comparable orchestration tools); comfort developing in Copilot Studio or similar platforms.
• Working knowledge of API integrations, JSON, and basic coding/scripting; able to use AI tools to debug and manipulate code or automation errors.
• Demonstrated curiosity and ongoing personal or professional use of AI tools to improve workflows—someone who experiments, learns fast, and brings practical AI habits into the role.
• Excellent stakeholder management and communication skills, with the ability to drive adoption and help others become effective with AI.
• Comfortable operating in a fast-paced environment, balancing multiple initiatives and iterating quickly based on feedback and results.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

About NICE

NICE Ltd. (NASDAQ: NICE) is an innovation leader in AI, cloud, and digital solutions, serving over 25,000 global businesses, including 85 of the Fortune 100 corporations. With over 8,500 employees across 30+ countries, NICE software handles more than 120 million customer interactions and monitors over 3 billion financial transactions daily. NICE is committed to diversity and inclusion, ensuring equal opportunities for all candidates.

Requisition ID: 10542
Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

As a Specialists Project Manager, you will be a trusted advisor to NiCE Actimize customers, responsible for leading complex enterprise implementations and post‑implementation engagements. You will own strategic client relationships, ensure alignment between customer priorities and NiCE business objectives, and act as the primary interface between customers and NiCE delivery, product, and support organizations. Your goal is to drive service excellence and ensure customers achieve maximum value from NiCE solutions.

How will you make an impact?  

• Lead end‑to‑end project delivery across the full lifecycle including initiation, data acquisition, configuration, data validation, UAT, tuning, and deployment.
• Plan, create, and manage detailed project plans, including schedules, budgets, risks, dependencies, and resource allocation.
• Coordinate multiple concurrent projects across cross‑functional internal teams and customer stakeholders.
• Build and maintain strong relationships with client business users, management, and executive sponsors.
• Prepare and deliver clear project status reports and executive presentations to communicate progress, risks, and issues.
• Advocate customer requirements internally, collaborating closely with Product Management, R&D, and Support teams.
• Ensure alignment with NiCE Actimize delivery methodologies, including Essentials / XSE operating models.
• Proactively identify risks, manage escalations, and plan contingencies to ensure successful implementations.
• Ensure compliance with NiCE Code of Ethics, delivery standards, and best practices.
• Travel to customer sites when required to support critical milestones and stakeholder engagement.

Have you got what it takes? 

• Overall Experience Range - 8-12 years
• At least 5 to 10 yrs exp. in actual IT / SW project management
• PMP / Prince 2 certification is the MUST
• Client facing skill is the MUST
• BFS domain experience is the MUST
• Risk and compliance would be preferred
• Communication and writing skills should be excellent
• Product Implementation in waterfall methodology would be an added advantage
• Flexible for General (8.00AM to 5.00PM) and second (12.30PM to 9.30PM) shifts

You will have an advantage if you also have:

• Experience managing multiple large programs across diverse technology and operations teams.
• Techno‑functional background, particularly in risk, compliance, AML, or financial crime domains.
• Flexibility to work second shift or extended hours when required.

What’s in it for you?

Join an ever‑growing, market‑disrupting global company where teams—comprised of the best of the best—work in a fast‑paced, collaborative, and innovative environment. As the market leader, every day at NiCE is a chance to learn, grow, and make an impact, with endless opportunities across roles, domains, and geographies.

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10677
Reporting into: Project / Program Management Leadership
Role Type: Individual Contributor

 So, what’s the role all about?

The Education professional supports global training operations through LMS-driven processes, customer communication, and core coordination activities. The role requires strong operational accuracy, independent handling of requests, excellent written communication, and ownership of key activities such as registrations, certifications, scheduling, reporting, and gap analysis. The coordinator is expected to work comfortably in a system-driven environment and contribute to ongoing process improvements, including the adoption of automation and AI-enabled solutions

How will you make an impact?

Support global customers, partners, and internal teams with training registrations and related queries.

Manage end-to-end training coordination, including scheduling classes, enrolments, approvals, prerequisites, and user training records in the LMS.

Respond to LMS-related queries such as account status, access issues, and routine administrative tasks.

Independently manage shared inbox requests with clear, professional written communication.

Actively promote relevant training programs and communicate suitable portfolio options to customers and stakeholders.

Generate operational reports and support training gap analysis for customers and internal stakeholders.

Maintain high data quality and consistency within the LMS and related systems.

Collaborate with Training Delivery teams to plan and schedule sessions for smooth execution.

Take proactive ownership of tasks, requests, and follow-ups.

Contribute to process improvements and adoption of automation and AI-assisted tools.

Have you got what it takes?

Bachelor’s degree preferred, or equivalent experience in training operations, administration, or a related field

Hands-on experience working with a Learning Management System (LMS) in an operational or administrative role.

Experience with Cornerstone (CSOD) or similar enterprise LMS is a strong advantage.

Ability to work independently in an LMS-driven environment and other operational systems.

Strong attention to detail and operational accuracy.

Excellent written communication skills in English.

Strong organizational and time-management skills.

Ability to collaborate effectively with cross-functional teams.

Proactive and solution-oriented approach.

Ability to manage multiple requests in a structured, process-driven, and fast-paced environment.

Openness to process improvements and adoption of automation or AI-assisted tools.

Willingness to learn new systems and adapt to evolving processes.

Proficiency in Microsoft Office, especially Excel.

Ability to support a global user base across time zones.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10491

Reporting into: Tech Manager
Role Type: Individual Contributor

So, what’s the role all about?

As a Data Engineer at NiCE, you will be joining a global team responsible for managing Oracle, Postgres, MySQLRDS databases. You will work alongside DBAs, DevOps, Engineering, and SRE teams to develop database strategies, frameworks, and best practices, with a focus on infrastructure as code. High availability is the number one priority with an emphasis on reliability and performance. Candidates should be able to develop a rapid understanding of our product portfolio and contribute to the reliability of our platform. Must work well within a fast-paced global and remote team environment and have strong communication and documentation skills. A strong work ethic and the ability to provide on-call 24x7x365 support on rotation are expected.

How will you make an impact?  

• Be a knowledge expert on all critical database activities such as replication, failover, archiving, performance tuning, reporting, scaling, capacity planning, and security.
• Refactor multiple legacy database processes for design and scalability that facilitate data integrity, client migration, and database schema changes in collaboration with the Engineering teams.
• Assist in tightening the database alerting procedures to help achieve the goal of 100% platform reliability.
• Provide guidance and support to Application Developers and QA teams on database-related projects and initiatives.
• Proactively plan and provide recommendations for capacity and resilience, with a strong focus on reliability.
• Collaborate with the Performance/Engineering teams on application SQL tuning and optimization.
• Provide excellent documentation and help to condense and publicize existing documentation.
• Proactively and regularly make recommendations for Database improvements.
• Provide in-depth evaluation and analysis of complex platform issues, resolving and preventing any critical incidents.

Have you got what it takes?

• Bachelor’s (mandatory) Degree or Master’s (preferred) in Computer Science, Engineering, Software Engineering, or a relevant field 
• At least 12+ years of proven experience with Postgres Database Management and Administration
• Proficiency in developing scripts using scripting languages such as Python, Perl, Bash, and YAML to automate the database maintenance and administration activities
• Experience with Linux-based infrastructure, Linux/Unix administration, and AWS.
• Experience with project management and workflow tools such as Jira, Version Control Systems such as GIT, etc.
• Experience with 24/7 support, backup, and recovery practices
• Stellar troubleshooting skills with the ability to spot issues before they become problems
• Exceptional coordination skills to work across global teams
• Time and project management skills, with the capability to prioritize and multitask as needed

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8894
Reporting into: Tech Manager, Cloud Operations
Role Type: Individual Contributor

About the team: 

The Customer Operations team is at the heart of Forma.ai's mission in optimizing incentive compensation plans for all companies. They work directly with our customers in helping them understand and take advantage of all the sales compensation features Forma.ai offers. From streamlining administration and management of sales commission to designing your sales compensation plan, our Customer Operations team ensures customers get the most value from our platform in optimizing every dollar spent on sales compensation. 

What you'll be doing: 

Reporting to the Senior Manager of Customer Operations, the Incentive Analytics Manager will contribute in the following areas:  

• Develop a strong understanding of the Forma.ai product and platform to establish yourself as a product expert
• Lead the ongoing operations for a portfolio of customers (i.e., commissions rule building, process execution, reporting and dashboarding, and overall product support)  
• Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation
• Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes
• Lead design projects, including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings
• Guide and coach your team of Analysts/Associates to be high performing and client-focused
• Act as the main point of contact for senior customer stakeholders, establishing yourself as a trusted partner for your customers
• Be the main point of contact for Product team to articulate customer feedback and support the development of new product features 
• Collaborate with the Engineering team to implement new platform features within your customer portfolio to support continuous improvement and automation

What we're looking for: 

• 4+ years of progressive experience in management consulting, finance, sales operations, tech implementation, or similar quantitative focused role 
• 2+ years of experience leading project teams 
• Strong experience in leading the planning and execution of projects with multiple deliverables and stages
• Strong analytical problem-solving, organizational and project management skills
• Excellent communication skills, able to lead technical discussions with a non-technical audience
• Exceptional understanding of common analytical and presentation tools (Excel, PowerPoint) 

Nice to haves: 

• Experience with SQL and/or Python
• Have a sales incentive compensation background

What you can expect from us: 

• Meaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success 
• Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program 
• Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend 
• Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for – whether that’s as an individual contributor or as a people leader

About the Team: 

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program.  

If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! 

What you’ll be doing: 

•  Work with new and existing customers to implement the company's new platform features as well as manage and optimize client processes
•  Learn the architecture and design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests
•  Lead onboarding & activities, including requirements gathering for incentive compensation plan rules, data analysis, and quality control
•  Assist the ongoing operations for a portfolio of existing customers and implement new features (i.e. rule building, process execution, reporting and dashboarding, and product support)
•  Scope, build and test automated workflows, processes and reporting capabilities to support automation of incentive compensation processes and improve business visibility
•  Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings
•  Interact with key customer stakeholders to coordinate project execution 
•  Hire, guide and coach a team of Analysts, Associates, and Managers to be high performing and client­ focused
•  Act as the main point of contact for senior customer stakeholders
•  Act as a key point of contact to articulate customer feedback and support the development of new product features
•  Act as a key point of contact for the company's to implement new platform features across customers to support continuous product improvement

What we're looking for: 

• Education or Background in Engineering, Commerce, Mathematics and/or Statistics
• +6 years of working experience
• Experience in working with large datasets (SQL) and a strong understanding of logical structures of databases and workflows a plus 
• Strength in Excel to perform data profiling, segmentation, and aggregation  
• Understanding of data architecture and process flows  
• Analytical problem-solving ability, organizational, and project management skills 
• Ability to take ownership and run with tasks in a fast-paced and evolving environment 
• Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint)

Nice to haves: 

• Experience with SQL and/or Python
• Experience with sales incentive compensation

So, what’s the role all about?
We’re looking for a seasoned Business Consultant to join our Global Cloud Services team at NICE Actimize. This role is centered around end-to-end business development and consultative services focused on financial crime solutions. You’ll be instrumental in driving business transformation, increasing adoption of NICE Actimize technologies, and delivering measurable impact through our Business Consulting methodology.

How will you make an impact?
You’ll collaborate with account teams, clients, and internal stakeholders to expand our Cloud Professional Services footprint. Your expertise will guide clients through transformation initiatives, while your leadership will ensure the successful delivery of consulting engagements.

Key responsibilities include:

• Driving growth opportunities and supporting go-to-market strategies for Cloud Services
• Acting as a trusted advisor throughout the customer lifecycle
• Identifying upsell and cross-sell opportunities within existing accounts
• Leading and managing consulting engagements across global teams
• Providing direct and indirect consulting tailored to client needs
• Mentoring team members and ensuring quality assurance
• Developing actionable implementation plans
• Delivering consulting services in financial crime prevention and performance improvement
• Ensuring measurable business impact and ROI for clients
• Promoting NICE Actimize solutions in collaboration with product and sales teams
• Building relationships within the partner ecosystem

Have you got what it takes?

• 8+ years of business consulting experience in financial crime within a services firm, consulting firm, regulatory body, or large financial institution
• Subject matter expertise in financial crime, performance management, business analysis, and training
• Proven business development experience with services-led solutions
• Strong track record in opportunity development and service sales
• Excellent communication and presentation skills
• MBA/MSc preferred; BA/BS required
• Professional compliance qualification from ICA or CAMS is a must

Interpersonal Skills

• Strong mentoring and team development capabilities
• Exceptional customer-facing and consultative selling skills
• Ability to influence stakeholders at all levels, including C-suite
• High accountability and commitment to service excellence
• Proactive, self-driven, and adaptable in dynamic environments
• Skilled at managing multiple priorities with a solution-oriented mindset
• Clear and persuasive communicator

Technical/Domain Knowledge & Experience

• Proficiency in Microsoft Office
• Expertise in database operations and SQL
• Deep understanding of Transaction Monitoring, Sanctions Screening, KYC/CDD, and/or Fraud Detection
• Familiarity with strategy, operations, and data analysis methodologies

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NiCE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8625

Reporting into: Group Manager, Actimize
Role Type: Individual Contributor

So, what’s the role all about?

The purpose of this position is to deploy, operate and maintain NICE’s global customer hosted databases, while also resolving customer issues that require direct access to the database infrastructure, and acting in an appropriate professional working style. The Engineer will report to the Manager, Infrastructure Cloud Operations while acting as part of the Database Team managing the databases in On-Prem data centers and AWS Cloud.

How will you make an impact?

• AWS console administration
• New deployment tasks for databases & RDS services
• AWS RDS DB health check & availability checks using tools like CloudWatch and performance Insight.
• Read & analyse log/error log for Databases
• Alerts configuration, monitoring alerts and fine-tuning thresholds
• Perform RDS instance actions and comparison with Terraform code
• Export/import (Oracle) or backup/restore (SQL Server) specific data
• Installing/deploying databases, configuring backups, maintenance jobs and other features as needed to support database capacity, performance or product functionality requirements.
• Performing database administration tasks, including at latest versions of databases.
• Performing data restores, patchset / service pack installation and deinstallation, edition upgrade and downgrade, troubleshoot locking, corruption issues as well as suggest and implement solutions with minimal downtime
• Perform operational duties including database backups, application server health, service recycling.
• Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
• Experience in Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, backup and restore concept with best practise.
• Have a strong skills & experience in Microsoft SQLperformance tuning and queries optimization. Used SQL Profiler, Execution Plan, extended event, Performance Monitor and DBCC Commands.
• Extensive experience in SQL server high availability solutions- Log shipping, Mirroring, Replication, Clustering and always ON.
• Prepare, review, test, and execute T-SQL and PowerShell scripts to perform database administrative tasks as assigned.
• Investigate performance issues, provide and implement tuning solutions
• Act as part of a global team, creating and extending existing documentation as well as continuously sharing information and assisting on tasks with other team members.
• Working with monitoring tools
• Experience providing 24x7 support to production Software as a Service infrastructure, including participating in on-call rota and out of hours/weekend support when needed

Have you got what it takes?

• 4+ Yrs. of experience as DBA in managing multiple DB engines.
• Hands on experience in multiple versions of Oracle and or MS SQL database is mandatory.
• Knowledge or experience working in Oracle, Microsoft SQL, Aurora, MySQL, Postgres will be an added advantage.
• Understand how automated backups are performed by AWS, know how to check the historical backup timings and how to perform ad-hoc snapshot
• Understanding of ITIL – incidents, service requests, change management
• Willingness to learn about technologies related to database and backup infrastructure, such as storage, backup, operating system and automation tools, cloud solutions or other database technologies.
• Demonstrated ability to effectively establish and maintain cooperative working relationships within a global, diverse, multicultural environment.
• Bachelor or Master’s Degree on Computer science or Information technology streams.
•  

You will have an advantage if you also have

• Basic coding skills in Python, Terraform.
• Nice to have knowledge on AWS Cloud, AWS RDS apart from DB technology.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  9836

Reporting into: Technical Manager.
Role Type: Individual Contributor

About the Role

We are seeking a Data Governance & AI Trust Manager to define and operationalize the governance framework that enables high‑quality, well‑governed data to safely and effectively power GenAI agents, copilots, and analytics across the company.

As the organization accelerates adoption of Generative AI, the quality, structure, provenance, and clarity of corporate operating data have become critical enablers of AI performance, trustworthiness, and value. This role exists to ensure that the company’s operating data ecosystem is intentionally designed, consistently governed, and fit for AI‑enabled use cases, rather than fragmented, ambiguous, or ad‑hoc.

This role reports to the CISO & CIO and operates as a cross‑functional data governance authority across all company content. It does not own or manage the data itself; content ownership remains with business and platform owners. Instead, this role defines the standards, policies, and operating expectations under which data is created, managed, shared, retained, and made eligible for analytics and GenAI use.

A core responsibility of the role is to set the vision for the company’s internal data ecosystem—including how platforms such as SharePoint, Confluence, Jira, Slack, Teams, and related systems should be used together—and to establish clear operational standards (for example, when content belongs in SharePoint versus Confluence, and how that decision impacts AI use).

Governance is expected to be operationalized through native platform controls and existing enterprise tooling, rather than through standalone or heavyweight governance systems. The role translates governance principles into practical, enforceable standards that improve data quality, reduce ambiguity, and materially improve GenAI outcomes.

This is not a traditional data engineering or compliance analyst role. Success requires strong program ownership, the ability to drive cross‑functional alignment without direct authority, and sound judgment at the intersection of data quality, AI trust, security, and business operations.

Your Day‑to‑Day

Governance Framework Design & Ownership

• Own and evolve the company’s Corporate Operating Data Governance framework
• Define governance standards for unstructured and semi‑structured data across collaboration and productivity platforms
• Establish clear ownership models (Data Owners, Data Stewards, Custodians) for operating data domains
• Ensure governance practices enable business velocity rather than obstruct it
• Operationalize governance through native platform capabilities (e.g., metadata, permissions, retention, labeling, workflows) rather than standalone governance tooling

Metadata, Classification & AI Eligibility

• Define and maintain metadata standards, including:
  • Data classification
  • Purpose of use
  • Lifecycle state
  • AI eligibility and exclusion rules
• Partner with Security and Legal to ensure alignment with privacy, regulatory, and contractual obligations
• Embed metadata and classification standards directly into existing platforms rather than creating parallel systems

Data Quality & Trustworthiness

• Establish fitness‑for‑purpose data quality expectations for corporate operating data
• Define quality signals for:
  • Accuracy
  • Completeness
  • Timeliness
  • Consistency
• Partner with business teams to identify high‑risk or high‑impact data domains
• Ensure AI‑enabled experiences are grounded in authoritative, explainable, and traceable data sources

Lifecycle, Retention & Risk Management

• Define lifecycle expectations for operating data, including creation, maintenance, archival, and deletion
• Coordinate retention and defensibility standards to support legal, compliance, and audit needs
• Reduce long‑term risk from unmanaged or over‑retained unstructured data
• Support eDiscovery and investigation readiness through clarity and traceability

Cross‑Functional Execution & Enablement

• Drive accountability across Product, Engineering, Security, Legal, IT, and Business teams
• Establish practical governance cadences, reporting, and decision forums
• Provide authoritative guidance and operating standards while enabling teams with clear, pragmatic direction
• Foster a data‑aware and AI‑responsible culture through enablement and education rather than enforcement alone

What You Bring to the Team

• 6+ years of experience in data governance, data management, AI governance, security, or related operational leadership roles
• Experience governing unstructured or operational data (e.g., collaboration platforms, knowledge systems, document repositories)
• Strong understanding of data quality concepts and lifecycle management
• Familiarity with AI risk considerations including data provenance, bias, privacy, and misuse
• Demonstrated ability to drive cross‑functional execution without direct authority
• Excellent written and verbal communication skills for executive and technical audiences
• Sound judgment balancing governance rigor with business pragmatism
• High degree of ownership and follow‑through

What We’d Like to See (Not Required)

• Experience supporting AI governance, AI enablement, or responsible AI initiatives
• Exposure to regulated environments (HIPAA, HITRUST, SOC 2, GovRAMP, or similar)
• Familiarity with collaboration platforms such as Jira, Confluence, Slack, and Microsoft 365
• Experience partnering closely with Security, Legal, or Risk teams
• SaaS or data‑platform operating environment experience

What you’ll get in return 

• Competitive Leave & Benefits
• Comprehensive health coverage
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here

Work arrangements 

• Standard hours: 8 hours/day, 5 days/week
• Location: Pune, Hybrid (3 days a week in office)
• Shift: 12pm-9pm IST

The Role

As a Historical Data Conversion Project Manager, you will serve as the essential link between our technical Data Solution Consultants (DSCs) and the client’s business stakeholders. While DSCs focus on the technical execution of data migration and complex analysis, your role is to translate that work into a clear narrative for the client while relaying client requirements back to the internal team. You will leverage a strong understanding of HDC processes, investment data, and technical frameworks to comfortably bridge the gap between technical execution and client expectations. By working side-by-side with the DSCs to identify data remediation strategies, you will translate technical requirements into actionable directives for the client and proactively secure necessary inputs. This role is for a subject matter expert who can navigate technical language and investment complexities to drive project progress and maintain high-impact communication regarding status, gaps, and timelines.

You’ll also be among the first members of the Data Solutions team based in India, helping establish our presence in the region while working closely with colleagues across the U.S., U.K., and other global offices. This is a collaborative role offering the opportunity to shape our operating model locally and strengthen how our global teams deliver together.

What You’ll Do

• Partner with Data Solutions: Serve as the dedicated partner to the internal Data Solutions Consultants, ensuring they have clear specifications and context while managing administrative workflows to allow them to focus on technical execution.
• Translate Technical Progress: Translate technical progress, data challenges, and migration results provided by the Data Solutions team into digestible business narratives for client stakeholders.
• Lead Client Status Calls: Lead regular status calls with clients to convey project health, presenting successful data loads and managing expectations around timelines or data discrepancies.
• Facilitate Information Flow: Facilitate the flow of information between parties, ensuring client requirements are accurately scoped for the technical team and technical constraints are clearly explained to the client.
• Oversee Portfolio of Projects: Prioritize and context-switch effectively to oversee simultaneous projects, maintaining close alignment with the Data Solutions team on resource availability.
• Drive Process Improvement: Identify and drive opportunities to improve the communication workflow between the Project Management and Data Solutions functions.

Who You Are

• Experienced: Minimum 2+ years of experience in project management, finance, or consulting, with a strong record of managing client relationships and communicating complex project updates.
• Client-Focused: Exceptional communication skills with the ability to translate technical concepts into business outcomes and manage "difficult conversations" regarding timelines or scope.
• Investment-Savvy: Strong understanding of financial products and securities modeling (technical implementation skills not required, but conceptual understanding is key).
• Solutions-Oriented: Creative problem-solver who operates with ownership and accountability in ambiguous environments.
• Collaborative: Works effectively across teams and functions to deliver measurable impact, specifically in bridging the gap between technical and non-technical stakeholders.
• Process-Minded: Highly organized, detail-oriented, and continuously looking for ways to improve efficiency and scale.
• Adaptable: Thrives in a fast-paced environment with evolving priorities and global stakeholders.
• Technical (Bonus): Familiarity with Python or SQL. While you won’t be building the infrastructure, your ability to query data or understand automated workflows will help you scale your impact and communicate more effectively.

Important Note: This role will require you to work from Pune office 3 days a week in UK shift i.e. 2:30 PM to 11:30 PM IST. (hybrid role)

The Role

Part of the broader Addepar Data organization, you will be the primary authority on the operational administration and integrity of market data. This is a transformative leadership mandate: we are looking for an architect to take full ownership of the role, build the team, and evolve our market data operations into a best-in-class function that supports $9T+ in platform assets.

What You’ll Do

• Build & Transform: You are responsible for designing the roadmap for Market Data operations. You will lead, train, and mentor a high-performing team, turning the function into a center of excellence that balances technical integrity with commercial agility.
• Mentorship: Actively upskill the team in complex licensing frameworks and data observability, ensuring every team member is an expert in the "Addepar way" of data management.
• Ownership: Take end-to-end accountability for the "who, what, and how" of data access, ensuring we stay ahead of audit requirements and vendor evolutions.
• Access Architecture: Manage and audit user access to market data (internal and external benchmark and market data) ensuring strict adherence to complex redistribution scenarios and vendor-specific restrictions.
• Audit Command: Lead the preparation and delivery of usage audits back to licensors, ensuring 100% compliance with all contractual clauses.
• Pipeline Supervision: Oversee daily market data pipeline workflows to ensure the timely and accurate delivery of pricing and reference data feeds.
• Data Quality Ownership: Perform internal verification checks to ensure data integrity (FX rates, corporate actions) and resolve exceptions to maintain high-quality standards.
• Compliance Framework: Maintain a Rights Management framework to monitor data implementation and usage, ensuring all derived content follows vendor terms of use.
• KPI & Metrics: Define and report on key performance indicators (KPIs) through automated dashboards to demonstrate operational health and team growth.
  
  

Who You Are

• The Builder Mindset: Minimum 10+ years in financial data operations with a proven track record of leading teams and building processes from the ground up.
• Domain Authority: Comprehensive knowledge of financial instruments, benchmarks, and market data feeds, paired with a nuanced understanding of global licensing requirements.
• Regulatory Acumen: Expert knowledge of redistribution scenarios, competitor restrictions, and the legal implications of client data usage.
• Technical Proficiency: Fluent in SQL and data analysis tools to monitor feeds and troubleshoot processing exceptions.
• Analytical Precision: Exceptional attention to detail with a proven track record of managing high-stakes audits and data validations.
• Vendor specific knowledge: eg. ICE, Refinitiv, Bloomberg, Morningstar, S&P, MSCI, etc will be highly preferred
  
  

  Important Note: This role requires working from our Pune office 3 days a week (hybrid work model)

Overview of Role

As 66degrees continues its rapid growth, we are seeking a hands-on, highly technical IT Operations Manager to build and manage our internal IT Operations function. This is a critical management role responsible for the stability, integrity, and operational excellence of our core information technology systems.

Reporting to the Director/VP of Technology, you will take ownership of our cloud infrastructure, hardware assets, and our comprehensive portfolio of SaaS business applications, along with the team members dedicated to each of these IT subsets. You will build and mentor a team of talented IT engineers, establish and manage operational processes, and serve as the key escalation point for all IT Operations. The ideal candidate is a player and coach with a deep technical understanding of modern infrastructure and SaaS management, capable of leading a team, guiding technical strategy, and getting hands-on with the work when the need arises.

Key Responsibilities

Team Leadership & Management

• Build, manage, and mentor a high-performing IT Operations team, including Cloud Engineers, SaaS Administrators, and Subject Matter Experts (SMEs).
• Foster a culture of collaboration, innovation, and continuous improvement, providing professional development and growth opportunities for team members.
• Serve as the primary escalation point for the IT Operations team, providing technical guidance and resolving complex IT business issues.
• Develop and maintain Standard Operating Procedures (SOPs), and best practices for our global IT department.

Cloud Infrastructure Operations

• Oversee the administration, maintenance, and optimization of all internal Cloud Platform environments.
• Lead discussions with various teams regarding their use of internal cloud infrastructure to advise on best practices and methods to automate the provisioning and management of cloud resources.
• Ensure the availability, security, and cost-efficiency of our cloud infrastructure, including Compute Engine, GKE, Cloud Storage, BigQuery, Vertex AI, Gemini Enterprise, NotebookLM Enterprise, and others.
• Oversee the implementation of robust IAM policies, network security (VPCs, VPNs, firewalls), monitoring via the Cloud Operations suite, and logging.

SaaS & Business Systems Operations

• Lead the administration, integration, and optimization of our core corporate SaaS portfolio, including Google Workspace, Salesforce, Rippling, Atlassian, Slack, Google Partner Tools, Office 365, ChurnZero, Ramp, Asana, WiseStamp, EasyDMARC, GoDaddy, and others.
• Design and enforce a comprehensive Identity and Access Management (IAM) strategy using Rippling IT, including automated user provisioning/de-provisioning (SCIM, JIT) and adherence to the Principle of Least Privilege.
• Oversee the development and maintenance of our integration strategy, leveraging iPaaS solutions like Workato, Google Apps Script, and custom scripts to build robust, automated workflows between business systems.
• Partner with business departments (HR, Sales, Marketing) to understand their needs and own the technical implementation of their core platforms, while collaborating with team members to define shared platform ownership and accountability.

Collaboration, Strategy, Security

• Partner closely with the Security Operations team to implement "as-a-service" best practices, manage our MDM solution, and gather evidence for compliance audits.
• Collaborate with global teams on infrastructure initiatives and the rollout of internal frameworks, such as Dev vs. Prod delineation.
• Evaluate, select, and manage relationships with key IT vendors and service providers, ensuring they meet performance and contractual expectations.
• Partner with the Security team for GRC buildout (Drata) and Trust Center buildout (SafeBase).

Required Qualifications

• 8-10 years of progressive experience in IT Operations or Systems Engineering, including at least 4 years in a direct management capacity leading and mentoring technical teams.
• Strong leadership and English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources..
• Extensive experience managing a large portfolio of enterprise SaaS applications and implementing enterprise-wide IAM strategies using a central IdP (e.g., Rippling or Okta).
• Proven ability to architect high-level strategy and manage teams while remaining technical enough to execute alongside them and provide direct hands-on support.
• Technical proficiency in Infrastructure as Code (IaC), specifically using Terraform to automate cloud infrastructure management.
• Hands-on experience with enterprise integrations, either through scripting (Python, Bash, Google Apps Script) or via an iPaaS platform (Workato preferred).
• Deep expertise in Mobile Device Management (MDM) for at-scale corporate assets, BYOD environments, and Chrome browser management.
• Extensive hands-on experience across the entire Google stack, including GCP infrastructure at scale and advanced Google Workspace administration.
• Strong understanding of ITIL v4 frameworks, particularly in Change Management and Incident Response within a high-growth environment.
• Experience with CLI tools such as gCloud, GAM, Git, Docker, Homebrew, and others.

Preferred Qualifications

• Industry-recognized IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL 4, CCNA, RHCSA, CCNP, PMP, CISM).
• Prior experience thriving in the fast-paced environment of a technology consulting or professional services firm.
• Experience establishing internal governance and access controls for Enterprise AI tools (e.g., Gemini Enterprise, Vertex AI, or NotebookLM).
• Proven track record of reducing manual IT service desk tickets by 30%+ through the implementation of "Low-Code/No-Code" automation or advanced iPaaS recipes.
• Direct experience partnering with SecOps through SOC2, ISO 27001, or HIPAA compliance audits using automated GRC platforms like Drata.
• Practical experience moving an organization toward a Zero Trust security model.
• Familiarity with Lifecycle Management (LCM) transitions, moving from manual onboarding to fully automated "Zero-Touch" provisioning.
• Experience applying Agile or Kanban methodologies to internal IT Operations to manage sprint cycles for SaaS integrations and infrastructure projects.
• Prior experience managing the IT side of Mergers and Acquisitions, including domain migrations, SaaS consolidation, and tenant-to-tenant transfers.

Overview of the Role

As 66degrees continues its rapid growth as a premier Google Cloud professional services partner, the security of our internal systems, employee identities, and client data is our top priority. We are seeking a hands-on, highly technical Manager of Security Operations (SecOps) to be the foundational leader of our new dedicated internal InfoSec operational function.

Reporting directly to our U.S. Director who leads our broader IT, IAM, and current Security infrastructure you will take ownership of our day-to-day security operations across a global workforce of 550+ employees. You will build and manage security monitoring processes, lead incident response for security alerts, enforce compliance frameworks, and serve as an escalation point and mentor for our global teams. The ideal candidate is someone who is both admin and security trained at scale.  We are looking for a person who can write a script to automate an alert in the morning and present a risk dashboard to leadership in the afternoon on new threat vectors.

Key Responsibilities

Security Monitoring & Incident Response

• Build, own and manage the daily operations of our security toolset (SIEM (Google SecOps or Splunk), EDR/XDR (SentinelOne), Email Security, Cloud Security, and Endpoint Security (Rippling MDM) Posture Management.
• Serve as the primary incident lead for system security events; investigate, contain, and remediate alerts, and lead post-incident post-mortems as they are requested.
• Develop, document, and maintain security playbooks and standard operating procedures (SOPs) for securing and hardening of our various solutions within the 66degrees tech stack.

Vulnerability & Posture Management

• Conduct continuous vulnerability scanning and coordinate patching/remediation cycles across endpoints, networks, and cloud environments (GCP, Azure, AWS).
• Partner closely with the U.S. Director to operationalize, enforce, and refine Zero Trust, Device Trust, Browser Trust, and Identity and Access Management (IAM) policies.
• Monitor, harden, and secure our core business applications such as but not limited to Google Workspace, Google Cloud Platform (GCP), Slack, Salesforce, and Rippling environments against misconfigurations, and unauthorized access.

Leadership & Global Enablement

• Act as the security subject matter expert and internal escalation point for the IT Service Desk team located in India, along with the broader global company teams.
• Train and upskill global teams on how  to perform "Tier 1" security triage (e.g., investigating phishing reports, basic malware alerts, account lockouts, and how to avoid IT worker scandals), creating a scalable company security framework.
• Foster a culture of security awareness across the company by leading regular employee training and simulated phishing campaigns (KnowBe4). Along with always advising on the principle of least privilege way of thinking.

Compliance & Risk

• Lead the technical GRC Buildout (Drata), Trust Center Buildout (SafeBase), evidence gathering, and control enforcement for external audits and compliance frameworks (e.g., SOC 2, ISO 27001).
• Assist the go-to-market and legal teams by filling out client security questionnaires and vendor risk assessments, directly accelerating our sales cycles.
• Track and report on key SecOps metrics (Time to Detect/Respond, patch compliance, etc.) to IT leadership

Required Qualifications

• Experience: 8-12+ years of progressive experience in Information Security, IT Security, or Security Operations, with at least 2-3 years in a team lead or management capacity.
• Cloud/SaaS Expertise: Deep technical understanding of Google Workspace administration and security, as well as cloud infrastructure security (specifically Google Cloud Platform / GCP).
• SecOps Engineering: Hands-on experience building, configuring, monitoring, and responding to alerts in EDR platforms (e.g., CrowdStrike, SentinelOne), SIEM platforms (e.g., Splunk, Google SecOps), and IAM platforms (e.g., Rippling, Okta, GCP, Entra, Azure, AWS, GWS).
• Compliance: Experience operating within compliant environments and supporting audits for SOC 2 Type II or ISO 27001 frameworks. Along with experience setting up and managing a GRC platform (e.g., Drata, Ostendio).
• Scripting: Proficiency in scripting (Python, PowerShell, Bash, or Google Apps Script) to automate repetitive security tasks and API integrations.
• Communication: Excellent English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources.

Preferred Qualifications

• Industry-recognized security certifications such as CompTIA Security+, CISSP, CISM, CCSP, or GCIA.
• Google Cloud Professional Cloud Security Engineer certification is highly desired.
• Google Cybersecurity Certificate is highly desired.
• Previous experience working in a professional services, consulting, or managed services firm.
• Previous experience building an at scale internal security team.

Overview of Role

We are seeking a highly skilled Systems Administrator to join our Managed Services team. This role is critical in maintaining the security, stability, and automation of a complex hybrid environment. You will be the primary guardian of our customer’s infrastructure, ensuring all Windows and Linux assets are patched, secure, and deployed using modern Infrastructure as Code (IaC) methodologies.

Core Responsibilities

1. Patch & Vulnerability Management

• Cross-Platform Administration: Manage the end-to-end patching lifecycle for both Linux (RHEL/Ubuntu/CentOS) and Windows Server environments.
• Vulnerability Remediation: Analyze scan results from tools (e.g., Nessus, Qualys, or Rapid7), prioritize risks based on criticality, and execute remediation plans.
• Compliance Reporting: Maintain detailed records of patching cycles and vulnerability status to meet strict Managed Services SLAs and audit requirements.

2. GCP Infrastructure Administration

• Cloud Operations: Provision, configure, and maintain resources within Google Cloud Platform (GCP), including Compute Engine, VPCs, IAM, and Cloud Storage.
• Cost & Performance Optimization: Monitor cloud health and implement scaling policies to ensure cost-efficiency and high availability.

3. Automation & Image Management

• Infrastructure as Code: Utilize Ansible to automate repetitive tasks, configuration management, and complex application deployments.
• Immutable Infrastructure: Develop and maintain automated machine image builds (Golden Images) using Packer for multi-cloud and on-premise consistency.

Technical Qualifications

Soft Skills & Managed Services Context

• SLA Driven: Ability to work under pressure to meet "Time-to-Patch" deadlines.
• Customer Centric: Excellent communication skills for explaining technical risks and maintenance windows to stakeholders.
• Detail Oriented: Meticulous documentation habits for change management and standard operating procedures (SOPs).

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 
  
  

Role Summary and Impact 

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for an Associate Director Cross channel who will do: 

• Client & Channel Leadership Act as the lead and primary point of contact for key digital marketing channels—including Search, Social, Programmatic Buying Units (PBU), Ad Operations, or Commerce (all or couple of them). Represent the Global Operations Center (GOC) in all channels wise agency/market interactions, ensuring expectations are managed and consistently met. Serve as the custodian of activation excellence for assigned channels, driving trust and accountability across global stakeholders. 

• Campaign Activation & Performance Oversight Oversee the activation, and optimization of campaigns across multiple channels and designated markets. Ensure flawless execution that aligns with broader media strategies and brand objectives. Work in close partnership with local and regional teams to maintain consistency, enhance performance, and deliver measurable impact through detailed reporting and actionable insights. 

• Stakeholder Management & Business Partnership Build and maintain strong relationships with internal market teams (Europe, U.S., Asia, MEA, AUNZ), agency partners, and cross-functional groups. Act as a strategic advisor, offering data-driven solutions tailored to regional needs while upholding global standards. Partner with leadership and internal clients to drive innovation, resolve challenges, and influence strategic decisions that contribute to business growth. 

• Operational Excellence & Governance Design, implement, and manage scalable workflows and Standard Operating Procedures (SOPs) to enhance operational efficiency, campaign quality, and consistency. Enforce compliance with global taxonomy, quality assurance, and platform governance standards. Analyze operational data and feedback to identify improvement areas, ensure process adherence, and escalate issues to the appropriate stakeholders for resolution. 

• Team Leadership & Talent Development Lead, mentor, and develop a high-performing team of subject matter experts responsible for campaign execution, optimization, and reporting. Foster a collaborative, accountable, and growth-oriented team culture. Ensure efficient team resourcing, continuous skills development, and alignment with organizational objectives through regular feedback, coaching, and performance evaluation. 
• Innovation, Automation & Business Growth Proactively identify new business opportunities within existing accounts and emerging markets. Collaborate with directors and senior leadership to develop compelling discussions for onboarding new scopes of work. Champion the adoption of internal and external automation tools and technology solutions to drive operational efficiency and future-proof activation capabilities. 
• Coordination with internal team to overall smooth running for operations.
   

Skills and Experience 

If this opportunity looks right for you, we are looking for candidates who have: 

• 6+ year's professional experience in digital media execution
• You are at least one biddable media platform expert out of Google Ads, Meta, DV 360 with hands on experience across other platforms including but not limited to SA 360, Bing Search, DCM, Amazon ads, Twitter, LinkedIn and more.
• You are proficient in Microsoft Excel and Google Sheet
• Minimum team size handled 8-20 people. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Role Purpose

The Head of the Global Capability Centre (GCC Lead) will build and scale DEPT®’s GCC into a high-performing, globally trusted delivery hub. They will lead strategy, capability development, organisational design, technical maturity, and operational excellence. The role requires deep experience running and scaling capability centres, strong technical leadership, and the ability to connect and align teams across Hexaware and DEPT® globally so they operate as one integrated unit.

Key Responsibilities

1. Strategic Leadership & Centre Growth

• Build long-term capability across engineering, QA, AI/data, PM/BA, and other technical and delivery disciplines.
• Define and execute the multi-year strategy to establish the GCC as a core global delivery hub for DEPT®.
• Lead the operating model, governance cadence, reporting structure, and performance framework for the GCC.
• Align GCC capacity and capability growth with global market demand and regional priorities.
• Represent the GCC as a senior DEPT® leader in global forums and leadership discussions.

2. Organisational Design & Leadership Structure

• Design and build the full organisational structure for the GCC, including hiring and developing craft leads, people managers, and operational roles.
• Lead all GCC teams directly, establishing a strong leadership spine and effective succession planning.
• Set clear goals, capability standards, performance metrics, and review rhythms for all GCC functions.
• Embed DEPT®’s culture, leadership expectations, and ways of working into the GCC environment.
• Partner with the EVP Technology to deliver the global AI mandate inside the GCC.
• Hold craft leads accountable for AI adoption, with targets for productivity, quality, and bench upskilling.

3. Technical Leadership & Capability Maturity

• Provide senior technical direction, ensuring the GCC consistently meets DEPT®’s engineering and delivery standards.
• Define and uphold the technical bar for hiring across engineering, QA, data, and related roles.
• Govern calibrations, technical assessments, and capability frameworks.
• Partner with global craft and delivery leaders to mature technical practices and introduce modern engineering approaches.
  
  
• Support the adoption of automation, QA acceleration, and emerging technologies including AI-assisted quality and productivity tooling.
• Drive 'Bench Value': Ensure staff in the strategic pool are actively upskilling or contributing to internal accelerators, so they remain 'hot' for assignment.

4. Hiring Quality, Talent Strategy & Workforce Planning

• Own GCC hiring quality end-to-end, ensuring strong sourcing, screening rigor and technical assessments. 
• Partner with Hexaware and DEPT® Talent Acquisition to build proactive talent pools and reduce reliance on reactive hiring.
• Monitor hiring velocity, rejection trends, skill distribution, and multi-market demand.
• Ensure effective onboarding, technical ramp-up, and integration into global delivery teams.
• Lead multi-year workforce planning aligned to DEPT®’s capability and market growth strategies.

5. Delivery Readiness & Operational Excellence

• Ensure the GCC reliably supports delivery across global regions, maintaining high-quality, predictable performance.
• Partner with Regional Resource Managers to maintain real-time visibility of talent availability, ensuring the 'Supply' side meets the 'Demand' forecast."
• Ensure 'Day 1 Assignability': Guarantee that bench resources are technically trained, culturally inducted, and administratively ready. 
• Identify delivery risks early and manage escalations collaboratively with Hexaware and DEPT® leadership.
• Strengthen cross-functional processes across TA, RM, IT, finance, operations, and people functions.
• Drive continuous improvement to elevate GCC delivery maturity and alignment with global delivery teams.
• Run the GCC as an extension of DEPT®'s regional delivery teams across EMEA and AMER, with shared craft ownership and regular working rhythms.
• Make the GCC easy for regional managers to access for resourcing and escalation, regardless of time zone.
• Earn trust through delivery proof points, transparent reporting, and visible presence in regional leadership forums.

6. Culture, Engagement & People Development

• Build an engaged, high-performance culture grounded in accountability, transparency, and growth.
• Establish communication rhythms, cultural integration initiatives, and leadership development programs.
• Partner with craft leads to create career pathways, skills development plans, and capability uplift initiatives.
• Mentor emerging leaders and support the ongoing development of India-based technical and delivery leadership.

Required Skills & Experience

Essential

• 12+ years of technology leadership, including 5+ years leading a GCC, delivery centre, or large-scale offshore hub (80–200+ people).
• Proven experience building and scaling teams, including designing organisational structures and hiring senior leadership.
• Strong engineering or technical delivery background (e.g., Engineering Manager, Architect, Technical Delivery Lead).
• Demonstrated ability to uplift technical maturity, improve delivery quality, and strengthen operational reliability.
• Experience managing in a matrix, integrated delivery model where teams support multiple markets and delivery outcomes depend on influence and alignment rather than direct control.
• Experience leading multi-disciplinary teams across engineering, QA, data, PM/BA, and operations.
• Strong stakeholder management and experience working with multi-client, multi-region delivery teams.
• Ability to operate and influence effectively in a partner-led model (e.g., DEPT® + Hexaware).

Preferred

• Previous experience in a digital agency or consulting environment is highly regarded, particularly within global or matrixed delivery structures.
• Familiarity with modern engineering practices, automation, cloud environments, and QA acceleration.
• Exposure to AI-assisted QA or productivity-enhancing engineering tools.

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing: 

Ensono is seeking a Senior Manager, Digital Experience & Web Platforms to lead our enterprise web strategy and drive the evolution of a modern, customer-centric digital ecosystem. This strategic leadership role owns the vision, architecture, and governance of Ensono’s web platforms, which serve as the foundation for our digital marketing, ABM, and customer engagement initiatives.

You will act as the technical and strategic owner of Ensono’s web presence, partnering closely with Marketing Operations, Brand, Content, IT, Security, Legal, and external agencies to deliver scalable, secure, and highly personalized digital experiences across the B2B buyer journey.

Key Responsibilities

Platform Strategy & Architecture

• Own the strategic vision and technical roadmap for Ensono’s enterprise web platforms
• Evaluate, design, and implement modern CMS solutions (headless, hybrid, or traditional) that support scalability, performance, and innovation
• Establish architecture standards, development best practices, and governance frameworks to ensure consistency, quality, and security
• Design and maintain content models, taxonomies, metadata frameworks, and personalization-ready architectures

Website Personalization & Orchestration

• Develop digital experience strategies aligned to ABM and B2B buying journeys
• Lead the design of personalization frameworks leveraging behavioral, firmographic, and intent data
• Partner with marketing leadership to deliver persona-based and industry-specific experiences that drive engagement and conversion

Technical CMS & Integration Management

• Oversee day-to-day performance, uptime, and security of the enterprise CMS platform
• Manage integrations across CRM (Salesforce), marketing automation, CDPs, analytics, ABM platforms, and tag management systems
• Partner with Marketing Operations to ensure reliable tracking, attribution, and data flow across all digital touchpoints

SEO, Analytics & Optimization

• Embed technical SEO and GEO best practices across the platform, including Core Web Vitals, site architecture, schema markup and crawlability
• Build and maintain measurement frameworks and executive dashboards that track engagement, pipeline influence, and business impact
• Drive continuous improvement and tracking through A/B testing, experimentation, and data-driven optimization (GA4)

Strategy, Governance & Leadership

• Establish scalable content governance models, workflows, and approval processes
• Lead and mentor cross-functional teams including developers, designers, content teams, agencies, and vendors
• Build strong partnerships with IT, security, legal, and compliance to ensure adherence to enterprise and regulatory standards (GDPR, CCPA, accessibility)

Innovation & Industry Leadership

• Monitor emerging web, MarTech, and digital experience trends
• Evaluate and pilot AI-driven tools and capabilities that enhance personalization, productivity, and user experience
• Share thought leadership internally and externally to position Ensono as a digital experience leader

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

What You Will Need:

• 8+ years of hands-on experience in web platform management and development, with at least 3 years in a leadership role
• Proven success architecting and managing enterprise-scale web platforms in B2B technology or complex business environments
• Deep expertise with modern CMS platforms (Adobe Experience Manager, Optimizely, Contentful, Sitecore, WordPress), including headless/composable architectures
• Strong understanding of MarTech ecosystems including CRM, marketing automation, CDPs, analytics, and ABM platforms
• Advanced knowledge of technical SEO and GEO, web analytics (GA4), conversion optimization, and experimentation methodologies
• Expert-level understanding of modern web technologies, APIs, integration patterns, and cloud-based infrastructure
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
• Data-driven, customer-obsessed mindset with a balance of strategic vision and practical execution

Bonus Qualifications

• Experience supporting account-based marketing (ABM) strategies and complex B2B buying journeys
• Familiarity with DevOps practices and CI/CD pipelines for web platforms
• Experience working within regulated or compliance-driven environments
• Demonstrated success leading digital transformation initiatives at scale

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

Ensono is seeking an Incident Manager to join its global Major Incident Management team. The Major Incident Manager (MIM) applies, improves, and maintains our Major Incident Management processes through collaborative engagement with all areas and levels of our support organisation. During business-impacting incidents, the MIM ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and supports performing the root cause analysis & and conducting follow-up meetings. 

Job Description 

Some of the things you will be doing. 

- Managing critical incidents, including Facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders. 

- Ensuring that ITIL-aligned Incident Management processes are followed so that actions are consistent throughout the organization & the Incident lifecycle. 

- Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results, root cause details and preventative action items for Problem Management. 

- Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team. 

- Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions. 

Required Skills 

- Excellent verbal and written communication skills are required in all aspects of this role.  You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients). 

- Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team. 

- Ability to self-motivate, to identify and implement appropriate day to day actions with high-level direction and minimal guidance. 

- Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact. 

- Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience. 

- Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results. 

- Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role. 

Desired Skills 

- understanding of ITIL and Major Incident Management practices Strong. 

- Experience with automation and monitoring technologies. And familiar with Artificial Intelligence (AI) 

- Good understanding of infrastructure technologies and Data-center. 

- Understanding of Hybrid Cloud, IaaS & PaaS Architecture, Networking Knowledge, Storage/database, and Mainframe Computers knowhow would be an added advantage 

- Friendly, outgoing, positive approach to daily work and interactions, and a creative approach to solving problems and driving results. 

Experience & Education 

- Demonstrable experience working in an operational area of IT, within a large or multi-client environment, in any of the following: 

• Primary/Senior/Lead technical support role, with 3 to 6 years of experience. 

• Graduate Degree Holder or Equivalent  

• Within a 24x7 Network Operations, Security Operations, or Customer Service Center 

• Incident Management with a demonstrated track record of increasing responsibility or satisfactory results. 

• ITIL Foundation V3/V4 Certified 

Work Pattern 

This role operates and involves providing 24/7 support, working in night shifts, working on weekends and providing On-Call support is a must. 

Shift timings

1:30 PM to 10:30 PM

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

So, what’s the role all about?

We are looking for a hands-on, technically strong, and people-focused Technical Support Manager to lead AML Customer Support operations for the International Markets (EMEA & APAC). This role sits close to the ground—owning backlog health, driving complex case resolution, managing customer escalations, and ensuring high-quality delivery for NICE Actimize AML customers.

You are someone who thrives in a fast-paced, customer-impacting environment, can deep-dive into complex AML and system issues, and leads by example to drive ownership, accountability, and operational excellence. You will manage a team of ~16 L2/L3 AML Support Engineers, guiding them through day-to-day delivery, performance, and continuous improvement.

If you are passionate about technical leadership, customer success, operational rigor, and building high-performing teams—this is the role for you.

How will you make an impact?

Hands-On Delivery & Execution

• Actively oversee and guide resolution of complex AML product and platform cases.
• Serve as the escalation point for high‑severity, regulatory, and customer-impacting issues.
• Review technical approaches, customer communications, and RCA quality to ensure accuracy and completeness.
• Partner with engineers to drive long-term fixes, not just case closure.
• Ensure proactive customer communication, risk updates, and expectation management.

Backlog, Quality & Operational Ownership

• Own and manage the complete AML support backlog for International Markets.
• Drive case prioritization, aging management, and risk-based triage.
• Track and improve KPIs such as backlog aging, resolution time, CSAT, quality scores, and reopen rates.
• Ensure case hygiene, documentation standards, and operational discipline.
• Lead incident response and post-incident reviews.

People Leadership (Hands-On & Present)

• Lead, coach, and mentor ~16 AML Support Engineers with a strong ownership mindset.
• Conduct regular 1:1s focused on performance, delivery expectations, and development.
• Drive onboarding, ramp-up, technical enablement, and continuous upskilling.
• Identify top performers and create growth and succession pathways.
• Address performance challenges proactively and constructively.

Customer Engagement & Stakeholder Management

• Engage directly with key AML customers during escalations and sensitive use cases.
• Partner with TAMs, Professional Services, CSMs, Sales, and cross-functional teams to ensure customer outcomes.
• Establish trust through transparency, accountability, and predictable delivery.
• Represent Customer Support in customer forums and internal reviews.

Cross-Functional Collaboration

• Work closely with R&D, Product Management, Cloud Ops, and Infrastructure teams.
• Ensure high-quality defect reporting and follow-through with engineering.
• Participate in release readiness, upgrades, and regulatory-driven initiatives.
• Bring customer insights and recurring pain points into continuous improvement cycles.

Transformation & Continuous Improvement

• Support NICE Actimize initiatives such as Cloud adoption, AI-assisted support, and automation.
• Identify operational inefficiencies and lead practical improvements.
• Foster a culture where engineers think beyond BAU and contribute to innovation.

Have you got what it takes?

Experience

• 10+ years in Technical / Customer Support for enterprise-grade software.
• 3+ years leading or managing support engineers.
• Strong hands-on experience in AML / Financial Crime solutions.
• Experience working with global customers in regulated environments.

Core Skills

• Strong technical knowledge of Java and relational database.
• Experience with at least one of the application servers: Tomcat, WebLogic, WebSphere.
• Must possess strong analytical and problem-solving skills.
• Operational leadership skills.
• Ability to deep-dive into complex AML, application, and platform issues.
• Excellent customer communication and escalation management.
• Strong data-driven decision-making and prioritization capability.
• Ability to balance delivery pressure with people leadership responsibilities.

Technical & Domain Knowledge

• Solid understanding of AML concepts, regulatory expectations, and enterprise deployments.
• Experience with case management systems (ServiceNow strongly preferred).
• Exposure to SaaS / Cloud-based platforms (AWS advantage).
• Strong understanding of incident management, problem management, and root-cause analysis.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9726

Location: Pune, India
Team Size: ~16 AML Support Engineers (L2 / L3)
Reporting Into: Regional Director – Customer Support, International Markets
Role Type: People Manager

WHO YOU ARE:

We are seeking a Product Manager to lead the design and delivery of workflow automation solutions supporting our Compliance organization, with a primary focus on life insurance and annuity operations. This role will partner closely with Compliance, Legal, Operations, and Engineering teams to modernize and streamline regulatory processes including DOI complaints, subpoenas, regulatory inquiries, and internal audit workflows.

In addition, this role will support the replacement of an internal funds allocation application that receives payments and orchestrates downstream system updates across Finance and administrative platforms. While exposure to financial systems is helpful, the core priority of this role is deep understanding of compliance-driven processes within life and annuity products.

This is a hands-on product role requiring strong process design, stakeholder leadership, and technical collaboration skills.

WHAT YOU’LL DO:

• Own end-to-end product delivery for compliance workflow solutions, from discovery through production release.
• Partner with Compliance and Legal teams to document, analyze, and redesign regulatory processes including:
  • DOI Compliants
  • Subpoenas and regulatory requests
  • Market conduct and audit-related workflows
  • Escalation and case management processes
• Translate regulatory and operational requirements into scalable system workflows and automation capabilities.
• Define and manage product requirements, user stories, acceptance criteria, and release plans.
• Collaborate with engineering teams to design integrations with ERP and administrative systems.
• Support modernization of an internal payment allocation platform that:
  • Receives incoming funds
  • Triggers downstream updates to Finance (e.g., PeopleSoft) and policy administration systems
  • Applies funds to contracts and individuals
  • Routes funds through appropriate accounts (e.g., suspense, operating)
• Ensure auditability, traceability, and regulatory compliance within all solutions.
• Monitor production performance, resolve issues, and drive continuous improvement.
• Act as the primary product liaison between business stakeholders and technical teams.

WHAT YOU’LL NEED:

• A Bachelor’s/Master’s Degree with 5+ years’ work experience in Product Management or Business Analysis
• Strong background in life insurance and/or annuity operations.
• Direct exposure to compliance processes such as DOI complaints, regulatory inquiries, subpoenas, or audit workflows.
• Experience designing or improving structured business workflows.
• Ability to translate regulatory requirements into system functionality.
• Experience writing detailed product requirements and working with engineering teams.
• Strong stakeholder communication skills across business and technical audiences.
• Experience working with ERP, case management, or workflow platforms.
• Exposure to policy administration systems within life insurance or annuities.
• Familiarity with regulatory reporting or compliance tracking systems.
• Experience integrating systems via APIs or service-based architectures.
• Understanding of financial system integrations (e.g., PeopleSoft or similar ERP platforms).
• Experience working in Agile or iterative delivery environments.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

_#LI-RS1

So, what’s the role all about?

The purpose of this position is to provide customer-focused Application Support. Looking for Engineer to join our growing Cloud team. This person will be responsible for leading client projects on the Cloud.

How will you make an impact? 

• Perform operational duties including application server health, service recycling
• Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
• Maintain operational documentation, e.g. incident tracking and run books. 
• Produce metric reports including daily production status.
• Review Client support tickets and requests under service SLAs
• Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal.
• Provide on-call off hour support and work during non-prime shift hours

Have you got what it takes?

• 2 to 4 years’ experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
• Experience with Azure/AWS
• Experience with Unix, Linux, Windows, Tomcat, SSH and scripting skills
• Experience with SQL Server, Oracle and MySQL
• Experience with and understanding of complex process and data flow
• Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis.
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Experience working successfully independently and with other team members as well as developers
• Ability to multi-task as required and provide rapid support in production
• Must be able to provide on-call off-hour support and work during non-prime shift hour

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 Requisition ID: 9800
Reporting into: Tech Manager
Role Type: Individual Contributor

Get to Know our Team:  

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.  

Are you a dynamic leader with a knack for driving success in a multicultural environment?

This role is responsible for leading the customer service teams supporting English Languages as they provide support to customers across voice, email, chat, and back-office activities.

The Manager of Customer Experience Group provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals. This role requires a high level of personal and professional skills associated with running global operations teams. First and foremost, this is a people leader role and enabling local teams to be successful is core to the role. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a vision, a sense of curiosity, a passion for travel, keen analytical skills, a tech-centric mindset, and a willingness to lead by example.  

This position will report to the Head of Customer Service Delivery: English and is open to applicants based in India only.

What You'll Do: 

• Identifies operational issues affecting the team and credibly explains this with the use of relevant data to customer service leaders along with recommendations that consider overall business impact (such as cost, service levels, team engagement)   

• Understands key drivers of SLA performance and recommends structural adjustments to customer service leaders and enablement teams to ensure team resources are optimally utilized   

• Understand call routing strategies, good understanding of metrics used to evaluate call center performance, familiar with principles of workforce management (understanding how to ensure sufficient workforce availability and levers to influence workforce availability), basic process improvement 

• Takes ownership to understand how changes outside the team (g., new suppliers, changes to SOP, new product lines) will impact team and prepares team well for this through combination of large group meetings and effective 1-on-1 coaching  

• Understands the key drivers of customer satisfaction & dissatisfaction and works with customer service leaders to address customer dissatisfaction and implement self-healing processes where possible  

• Regularly review customer feedback and QA insights to help educate teams about Agoda products and services as well as identify customer handling improvement opportunities  

• Invests energy to inspire, coach, mentor, and develop emerging customer service leaders so we develop individuals as well as organizational resilience   

• Raises the bar on talent through serving as faculty in internal learning programs, or helping inform development of new L&D programs, or helping to attract credible external talent  

• Creates a positive team culture, employee engagement where teams understand and live Agoda values, particularly around taking ownership and striving to be their best   

• Ensures teams “get the right results, the right way”; goes beyond numerical team SLA achievement to build an ethical team culture 

What You'll Bring: 

• A minimum of 10 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.). 

• Excellent problem-solving capabilities, with a knack for identifying process improvement opportunities using a data-driven approach. 

• The ability to successfully lead or support multiple initiatives concurrently. 

• A proven track record of leading change. 

• Persuasive skills to convince senior leaders. 

• A fast-paced approach to problem-solving and decision-making. 

• The ability to foster a culture of personal development through coaching and partnership with L&D, engagement, and continuous improvement. 

• Excellent verbal and written communication skills in English. Excellent personal and interpersonal skills to lead the team and partner effectively with other departments. 

• E-commerce or travel industry experience is a plus. 

• Strong background in multi-channel Contact Center / BPO operations: demonstrated experience in scaling leadership roles  

• Knowledge of PC applications / tech savvy 

• Must be an assertive team player with high energy to work in fast-paced environment 

• Ability to work with very minimal guidance or supervision in a time critical environment. 

• Strong time management skill. 

• Must have a strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to proactively improve center efficiency and staff performance. 

In addition, it will be great if you have: 

• Certifications in Project Management – such as PMP, Six Sigma, COPC, or equivalent credentials 

• Travel Industry Expertise – experience within the travel sector, especially with Online Travel platforms or services 

• New Country Expansion & Process Migration – proven experience in launching operations in new countries or leading complex process migrations is a strong advantage 

• Team Building Experience – demonstrated success in growing, structuring, and managing high-performance teams 

• Passion for the Travel Industry – a genuine enthusiasm for travel that fuels both personal and professional growth 

Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Position Summary

We are seeking a highly experienced and results-oriented Manager (IC Specialist) Ad Operations to lead our team. You will be responsible for overseeing the day-to-day operations of our digital advertising campaigns, ensuring seamless execution, optimization, and client satisfaction. This role involves collaborating with team members, driving process improvements, and ensuring adherence to industry best practices

Responsibilities

• Campaign Quality Assurance and Troubleshooting: Conduct thorough quality checks on assigned tasks, identifying and resolving complex ad serving issues. Perform root cause analysis for escalations to prevent future occurrences.
• Process Management and Compliance: Monitor and update process-related documentation, ensuring adherence to established procedures and compliance with industry standards. Identify opportunities for process improvement and implement best practices.
• Client Communication and Collaboration: Handle critical client and account communication, ensuring timely and effective resolution of issues. Collaborate closely with other managers and Account Managers to ensure seamless communication and alignment across teams.
• Technical Expertise and Problem-Solving: Demonstrate in-depth understanding of ad servers, ad verification technology, tagging, and basic site analytics. Identify and troubleshoot complex ad serving issues, providing solutions and recommendations

Required Skills & Experience

• Ad Operations Expertise: Proven experience in ad operations, with a deep understanding of campaign setup, trafficking, optimization, and reporting across various ad servers (e.g., CM360, Flashtalking, Adform) and ad verification platforms.
• Hands-on Ad Server and Verification Experience: Hands-on experience with at least one ad server (e.g., CM360, Flashtalking, Adform) and ad verification platforms.
• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify root causes, develop solutions, and implement improvements.
• Communication and Interpersonal Skills: Excellent communication, listening, problem-solving, and interpersonal skills, with the ability to effectively collaborate with team members, clients, and senior management.
• Technical Proficiency: Proficiency with digital marketing tools and platforms, including expert-level knowledge of Excel and PowerPoint.
• Process Management and Documentation: Strong organizational skills, with the ability to manage multiple projects and assignments simultaneously. Experience in developing and maintaining process documentation.
• Client Relationship Management: Ability to handle critical client/account communication, ensuring timely and effective resolution of issues.
• Presentation and Data Interpretation Skills: Excellent presentation and data interpretation skills, with the ability to communicate complex information clearly and concisely.
• Relevant Experience: Minimum 5-8 years of relevant experience.

Desired Skills & Experience

• Experience with Multiple Ad Servers: Experience with multiple ad servers (e.g., CM360, Flashtalking, Adform) is a plus.
• Data Analysis Skills: Ability to analyze campaign data, identify trends, and draw actionable insights.
• Process Improvement Expertise: Experience in identifying and implementing process improvements to enhance efficiency and effectiveness.
• Global Team Experience: Experience working with global teams across different time zones and cultures.

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Business Overview 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com. 

Position Summary

In this role, you will work closely with members of the Programmatic Team to successfully execute, manage, report and optimize programmatic campaigns on multiple platforms across the global Mediabrands.

Responsibilities

 Campaign Implementation

• Work directly with Ad Ops, Agency Teams and your internal Client Services team on all elements related to the campaign set up.
• Ensure all IO/ programmatic media plan requirements are correctly implemented in DSP platforms like DV360, The trade desk, Amobee, Mediamath etc. 
• Generate and distribute pixels/beacons for DSPs as required. 
• Track, measure and analyse early post launch campaign activities and resolve delivery and performance problems related to set up and technical issues. 
• Support the Business Intelligence team build a framework to successfully traffic campaigns via API 
• Manage workflow and responses to ensure agreed deadlines are met and service level agreements are followed and along with executing tasks with 100% accuracy • Work closely with the line manager to manage accounts across a portfolio of clients, supporting across day- to-day campaign management responsibilities

Campaign Optimization, Analysis & Reporting

• Use DSP and Ad-Server data for daily statistical analysis regarding pacing and performance of your campaigns.
• Ensure campaign pacing status is communicated to your Client Service team.
• Action any relevant optimizations daily to ensure strong campaign performance against client KPIs.
• Generate and deliver client performance reports.
• Through campaign insights, communicate to clients the best possible optimization techniques to ensure client KPIs are met.
• Troubleshoot & manage the health of our automated pacing dashboard by working closely with Business Intelligence to identify & fix bottlenecks.
• Optimizing campaigns leveraging the optimization dashboard & providing feedback to Business Intelligence on improved features & data visualization. 
• Managing bespoke client reporting dashboards developed by Business Intelligence & ensuring complete data integrity.

Strategy

• Provide recommendations to your Client Services team for use in brief responses. 
• Present industry updates and campaign optimizations.
• Working with Senior Campaign Manager and Programmatic to execute tests within the DSPs. 
• Update the industry benchmarks according to the Media Plans received. 

Required Skills & Experience

• Ideally the candidate should have a bachelor’s degree with a minimum of 3 years of hardcore programmatic Operations experience.
• Hands on experience of DSP platforms like DV360, The Trade Desk (TTD), Amobee, MediaMath.
• Exceptional analytical skills and ability to spot trends in data and generate insights based on that. 
• Ability to investigate, analyze and solve problems as well as clearly communicate results. 
• Work on discrepancies between DSPs and Ad servers.
• Strong proficiency with Microsoft Excel and PowerPoint.
• Excellent communication (verbal and written) and documentation skills.
• Ability to handle multiple projects in a fast-paced environment and to learn and apply new concepts and tools quickly.
• Strong attention to detail, well organized and possesses the ability to prioritize multiples tasks under pressure.

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Job Summary: 

We are seeking an organized and detail-oriented Billing and Reconciliation Specialist with experience in Digital/Traditional media finance to join our team. The ideal candidate will be responsible for reviewing reports, reconciling accounts, and ensuring billing accuracy for all digital marketing/ traditional marketing campaigns (TV, Radio, etc.). This person will work closely with cross-functional teams to ensure media billing & reconciliation processes align with campaign/marketing goals in a timely, efficient, and effective manner. Key

Responsibilities:

• Oversee and review reconciliation of Digital & Traditional marketing campaigns (TV, Radio, etc.) on various mediums to ensure accurate billing. 
• Review and reconcile Digital & Traditional marketing campaigns (TV, Radio, etc.) on various mediums to ensure accurate billing based on requirements. 
• Partner with cross-functional teams based onshore to define and document billing processes and ensure they align with campaign timelines. 
• Ensure closure of reconciliations are on time, the quality and accuracy of deliverables are 100% by conducting quality assurance checks. 
• Assist the team in control and manage billing discrepancies, if any, in a timely manner and collaborate with team members to resolve them 
• Work with the teams to actualize any rolling budgets month over month. 
• Liaison with internal billing departments, accurately code, upload, and reconcile media budgets. 
• Communicate status of campaign financials and maintain relationships with partners and onshore teams. 
• Act as the first point of escalation for teams across accounts/clients 
• Manage team members' attendance, leaves, holidays, and coordinate with IT heads for resolving issues. 
• Support, coach and nurture junior members of the team, ensuring their training and development needs are constantly evaluated and fulfilled 
• Ensure compliance with company and industry billing standards and regulations Team & Client Management 
• Conducting bi-weekly/monthly catchups with onshore leaders to provide account & team performance updates 
• Stay informed about industry trends, leveraging insights to identify opportunities for enhancing media/advertising operations 
• Create/Review/Oversee process documentation and implement improvements based on feedback 
• Set KRA’s, assess team performance to maintain a performance scorecard 
• Develop individualized growth plans for team members, providing guidance and arranging necessary learning opportunities 
• Manage team recruitment and exits, ensuring compliance with HR policies and keeping team members informed. 
• Handle ad hoc responsibilities as they arise 

Requirements: 

• Master’s or bachelor’s degree in business, accounting, or finance (or equivalent experience).
• Should have 8-12 years of experience in media finance, invoicing, and reconciliation/experience in billing, accounts receivable.
• Have hands on experience in managing reconciliation on platforms like Prisma or any media related software. (Knowledge in Mediaocean applications for Billing management would be a plus -Prisma, MBOX, Broadcast steward, Spot Invoice Toolkit, Print Buy toolkit).
• Strong leadership and management skills and passion to cultivate and grow impactful teams.
• Solid understanding of the advertising and performance marketing landscape,
• Excellent MS Excel and PowerPoint skills. 
• Comfortable working under tight deadlines and able to prioritize tasks effectively.
• Attention to detail & strong communication and collaboration skills. 
• High level of accuracy and problem-solving skills. 
• Analytical and process-driven approach to work. 
• Comfortable working late shift (09:00 PM to 06:00 AM IST)

We offer a competitive salary, benefits package, and a collaborative work environment. If you are passionate about billing and digital marketing, we would love to hear from you.

We See You  

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.  

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.   

We See You at IPG Mediabrands. 

About IPG Mediabrands 

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.  

Purpose of the role:

Pico is looking to expand our Global Service Delivery organization to support our growth in clients and market share.  The department sits alongside Sales and Sales Engineering and is focused on successful management and delivery of client projects working collaborative internally and externally.  The role of the Service Delivery Manager is accountable for leading delivery across a global book of work (BOW), delivering complex client projects successfully and with the highest level of service, and converting delivery to revenue swiftly.  This role is expected to contribute to the Service Delivery strategy, including how delivery supports the company growth strategy through forward‑thinking leadership, scalable operating models, and continuous improvement.  Project and programme leadership is a core responsibility, working closely with external and internal stakeholders to assess and document requirements, construct project plans, coordinate delivery, and communicate status across multiple initiatives.

Responsibilities and duties (include but not limited to)

• Own and evolve the Service Delivery strategy, ensuring delivery execution supports the company growth strategy, scalable operations, and improved client outcomes
• Lead delivery transformation initiatives, including automation and tooling (e.g., portals and automated workflows) to improve efficiency, transparency, and scale
• Drive process maturity improvements by defining and embedding standards, governance, and repeatable workflows to increase delivery predictability
• Own key delivery and financial outcomes across the global BOW, including forecast accuracy, delivery predictability, and time to revenue, partnering with Sales, Product, and Finance to support revenue realization and margin protection
• Provide senior people leadership and own delivery culture and standards, including setting delivery discipline, defining escalation norms, and establishing an accountability model across internal and external stakeholders
• Lead and act as subject matter expert on assigned projects
• Build strong and independent relationships with assigned client(s) to onboard key details and data on the client environment, dependencies, plans and goals to embed KYC as part of the account team
• Liaise with clients and technical teams across the business to define project deliverables and deliver complex solutions for global clients. This includes requirements-gathering sessions with clients and/or Pico internal teams and documenting assumptions, decisions, risks, and actions. 
• Lead internal team(s) to prioritize approved project work based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources and deadlines.
• Create and maintain regular proactive communications (verbal and/or written) to ensure effective delivery, project risk mitigation and traceability with client’s key stakeholders and resources (including but not limited to):
  • Create, maintain and share project plans
  • Drive calls and written communications with clients and act as key touchpoint for ongoing activity
  • Lead project planning calls and written commination with Engineering teams (Network, Systems, Data Center and Implementation)
• Navigate the organization effectively to deliver each component of complex projects while holding internal resources accountable for their deliverables and managing clients for their inputs
• Make necessary decisions to prioritize elements of projects based on critical paths, tasks outstanding, key dependencies, and/or obstacles or barriers to successful delivery and recognition of revenues
• Evaluate all key project deliverables, as well as final product, to ensure traceability of requirements and customer acceptance
• Effectively translate requirements into plans, presentations, or specification documents for review with clients and management and for use by Sales
• Complete the “permit to operate” process to hand over large client initiatives to Service Operations
• Collaborate with client on overall book of work to drive visibility and prioritization to support client in achieving business goals.
• Occasional weekend work needed to support internal and external migration work

Education, skills and background (incl. Education and Experience Requirements)

• Highly driven, results oriented, “no detail too small” individual with a commitment to excellence and self-learning
• Ideally 10+ years’ relevant experience including PMP, Prince2 or PSM certification
• Strong organizational and time management skills with the ability to work autonomously and as a team player
• Ability to manage multiple streams of work, with potential for changes in priorities, while maintaining high quality standards
• Financial market awareness including areas such as market participants, trading, market data and regulatory themes
• Strong commercial acumen, with experience partnering with Sales, Product, and Finance to drive revenue realization and margin protection
• Expertise in establishing delivery operating models, standards, and metrics to support predictable, scalable execution
• Advanced stakeholder management and escalation leadership across complex, multi‑party environments
• Highly developed decision‑making skills, balancing client outcomes, delivery risk, commercial objectives, and operational capacity
• Experience driving transformation initiatives, including process maturity improvement, tooling adoption, and operational efficiency
• Technology-minded with foundational understanding of Hosting/Network/Systems/Cloud/ Software/IT Operations and their interoperation
• Excellent written and verbal communication skills and ability to engage with senior management and sensitive clients
• Strong proficiency in MS PowerPoint, Excel, Word and MS Project

EMEA hours Shift

• • 5 days per week - Tuesday - Saturday 
  • Weekday hours (Tues-Fri) - 14:30-23:00
  • Saturday - 14:30-23:00

Working Arrangements 

This is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with  PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

Purpose of the role:

Pico is looking to expand our Global Service Delivery organization to support our growth in clients and market share.  The department sits alongside Sales and Sales Engineering and is focused on successful management and delivery of client projects working collaborative internally and externally.  The role of the Service Delivery Manager is accountable for leading delivery across a global book of work (BOW), delivering complex client projects successfully and with the highest level of service, and converting delivery to revenue swiftly.  This role is expected to contribute to the Service Delivery strategy, including how delivery supports the company growth strategy through forward‑thinking leadership, scalable operating models, and continuous improvement.  Project and programme leadership is a core responsibility, working closely with external and internal stakeholders to assess and document requirements, construct project plans, coordinate delivery, and communicate status across multiple initiatives.

Responsibilities and duties (include but not limited to)

• Own and evolve the Service Delivery strategy, ensuring delivery execution supports the company growth strategy, scalable operations, and improved client outcomes
• Lead delivery transformation initiatives, including automation and tooling (e.g., portals and automated workflows) to improve efficiency, transparency, and scale
• Drive process maturity improvements by defining and embedding standards, governance, and repeatable workflows to increase delivery predictability
• Own key delivery and financial outcomes across the global BOW, including forecast accuracy, delivery predictability, and time to revenue, partnering with Sales, Product, and Finance to support revenue realization and margin protection
• Provide senior people leadership and own delivery culture and standards, including setting delivery discipline, defining escalation norms, and establishing an accountability model across internal and external stakeholders
• Lead and act as subject matter expert on assigned projects
• Build strong and independent relationships with assigned client(s) to onboard key details and data on the client environment, dependencies, plans and goals to embed KYC as part of the account team
• Liaise with clients and technical teams across the business to define project deliverables and deliver complex solutions for global clients. This includes requirements-gathering sessions with clients and/or Pico internal teams and documenting assumptions, decisions, risks, and actions. 
• Lead internal team(s) to prioritize approved project work based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources and deadlines.
• Create and maintain regular proactive communications (verbal and/or written) to ensure effective delivery, project risk mitigation and traceability with client’s key stakeholders and resources (including but not limited to):
  • Create, maintain and share project plans
  • Drive calls and written communications with clients and act as key touchpoint for ongoing activity
  • Lead project planning calls and written commination with Engineering teams (Network, Systems, Data Center and Implementation)
• Navigate the organization effectively to deliver each component of complex projects while holding internal resources accountable for their deliverables and managing clients for their inputs
• Make necessary decisions to prioritize elements of projects based on critical paths, tasks outstanding, key dependencies, and/or obstacles or barriers to successful delivery and recognition of revenues
• Evaluate all key project deliverables, as well as final product, to ensure traceability of requirements and customer acceptance
• Effectively translate requirements into plans, presentations, or specification documents for review with clients and management and for use by Sales
• Complete the “permit to operate” process to hand over large client initiatives to Service Operations
• Collaborate with client on overall book of work to drive visibility and prioritization to support client in achieving business goals.
• Occasional weekend work needed to support internal and external migration work

Education, skills and background (incl. Education and Experience Requirements)

• Highly driven, results oriented, “no detail too small” individual with a commitment to excellence and self-learning
• Ideally 10+ years’ relevant experience including PMP, Prince2 or PSM certification
• Strong organizational and time management skills with the ability to work autonomously and as a team player
• Ability to manage multiple streams of work, with potential for changes in priorities, while maintaining high quality standards
• Financial market awareness including areas such as market participants, trading, market data and regulatory themes
• Strong commercial acumen, with experience partnering with Sales, Product, and Finance to drive revenue realization and margin protection
• Expertise in establishing delivery operating models, standards, and metrics to support predictable, scalable execution
• Advanced stakeholder management and escalation leadership across complex, multi‑party environments
• Highly developed decision‑making skills, balancing client outcomes, delivery risk, commercial objectives, and operational capacity
• Experience driving transformation initiatives, including process maturity improvement, tooling adoption, and operational efficiency
• Technology-minded with foundational understanding of Hosting/Network/Systems/Cloud/ Software/IT Operations and their interoperation
• Excellent written and verbal communication skills and ability to engage with senior management and sensitive clients
• Strong proficiency in MS PowerPoint, Excel, Word and MS Project

APAC hours Shift

• • 5 days per week - Tuesday - Saturday 
  • Weekday hours (Mon-Fri) - 06:30am - 16:00
  • Weekend hours - 06:30am - 16:00

Working Arrangements 

This is a Hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with  PICO TECHNOLOGY INDIA PRIVATE LIMITED . The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.

So, what’s the role all about? 

We are seeking a skilled and forward-thinking End User Computing Architect (EUC Architect) to design, support, and maintain the end-user computing architecture across the organization, with a strong focus on macOS management using Microsoft Intune. 

The role is responsible for defining and supporting endpoint platforms including macOS, Windows, and Linux, managing device lifecycle, application delivery, security policies, and user experience. The position also provides third-tier technical support for complex endpoint issues and works closely with global IT teams to ensure a secure, scalable, and consistent digital workplace. 

How will you make an impact?  

• Design and maintain the end-user computing architecture, with strong focus on macOS device management using Microsoft Intune.  

• Manage the macOS device lifecycle, including enrolment, configuration, patching, compliance, and decommissioning.  

• Implement and maintain macOS management policies in Intune, including configuration profiles, compliance policies, and security baselines.  

• Manage Apple Business Manager (ABM) integration with Intune Automated Device Enrollment (ADE).  

• Deploy and manage macOS applications via Intune, including packaging, deployment configuration, and troubleshooting installation issues.  

• Implement macOS security controls, including FileVault, Gatekeeper, and device compliance policies.  

• Provide third-tier support for complex endpoint and device management issues.  

• Support cross-platform endpoint management and support across macOS, Windows, and Linux environments.  

• Work closely with global IT teams, security teams, and service desk to ensure consistent architecture and service delivery.  

• Design and implement device compliance and security policies aligned with enterprise standards.  

• Create and maintain technical documentation, architecture diagrams, and operational procedures.  

Have you got what it takes? 

• 5+ years of experience in endpoint management, including enterprise macOS environments.  

• Proven experience in endpoint architecture or senior endpoint engineering roles, responsible for designing and implementing scalable device management solutions.  

• Strong hands-on experience managing macOS devices using Microsoft Intune in enterprise environments.  

• Experience designing and implementing endpoint management architecture for global organizations.  

• Experience integrating Apple Business Manager (ABM) with Intune Automated Device Enrollment (ADE).  

• Experience working in large-scale environments supporting thousands of endpoints.  

• Experience defining endpoint strategy, roadmap, and technology direction.  

• Strong experience with Windows endpoint environments; experience with Linux endpoints is an advantage. 

• Experience designing and implementing VDI solutions, including Windows 365 (Cloud PC) and/or Azure Virtual Desktop (AVD), with focus on scalability, performance, and user experience. 

Architectural & Technical Skills 

• Ability to design, own, and evolve endpoint management architecture, including device lifecycle, provisioning, security controls, and application deployment strategies.  

• Experience defining and enforcing enterprise endpoint standards, policies, and best practices.  

• Strong expertise in macOS management using Microsoft Intune, including:  

• Configuration profiles  

• Compliance policies  

• Device restrictions  

• FileVault encryption enforcement and key escrow  

• macOS application deployment and packaging (PKG)  

• Strong understanding of Apple ecosystem integration, including ABM and enrollment flows.  

• Ability to design secure endpoint solutions aligned with Zero Trust principles and enterprise security frameworks.  

• Experience designing scalable and resilient endpoint solutions for global environments.  

• Experience with Windows endpoint management (Intune / SCCM), including third-tier troubleshooting, root cause analysis, and complex issue resolution.  

• Familiarity with Linux workstation environments.  

• Experience with automation and scripting (Bash, PowerShell, Python) to improve scalability and operational efficiency.  

• Strong troubleshooting capability at platform and architecture level, not only device level.  

AI & Automation Skills 

• Experience leveraging AI-driven tools and capabilities to improve endpoint management, user experience, and operational efficiency.  

• Familiarity with Microsoft Copilot and AI capabilities within Microsoft 365 / Intune ecosystem.  

• Ability to identify and implement automation opportunities using AI to reduce manual effort in endpoint provisioning, troubleshooting, and remediation.  

• Experience with AI-driven analytics and monitoring tools to proactively detect and resolve endpoint issues (e.g., performance, compliance, user experience).  

• Understanding of how to incorporate AI into service desk and support workflows, including intelligent ticketing, self-service, and knowledge automation.  

• Ability to evaluate and adopt emerging AI technologies relevant to endpoint management and digital workplace. 

Professional Skills 

• Strong architectural mindset, with the ability to translate business requirements into scalable, secure, and supportable solutions.  

• Ability to act as a third-tier escalation point for complex endpoint and platform issues.  

• Experience working with global teams across multiple regions and time zones.  

• Strong ownership with the ability to drive technical decisions, standards, and direction.  

• Strong documentation skills including architecture diagrams, standards, and technical design documents.  

• Excellent communication skills with the ability to collaborate across security, infrastructure, and operations teams. 

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!