*Please note, we are open to remote candidates for this role.

Zocdoc’s most important asset is our people.  As a Senior Software Engineer on the Scheduling team, you’ll play a meaningful role in building the best healthcare journey for our patients and providers possible. You will help develop experiences not just in Zocdoc, but integrate with other ecosystems to reach patients where they are. 

At our best, we empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc’s business. You’ll tackle complex technical challenges, simplifying an array of complex domains. These domains are across the tech stack; from our modern backend, to frontend experiences that are deployed on Zocdoc and on client’s own interfaces.. You will ensure scalability, resilience, and user experience are at the forefront of everything we build. 

As a Senior Software Engineer, you’ll design, build, and optimize Zocdoc’s applications, ensuring they are scalable, secure, and intuitive. You’ll collaborate closely with product, design, and backend teams, shaping the future of our scheduling experience while mentoring other engineers and championing best practices across the organization.

You’ll enjoy this role if you are…

• Personally motivated by building user facing applications that are changing the healthcare experience for patients
• A product-driven engineer who loves working in a highly collaborative and supportive environment
• Motivated by building products that make healthcare easier
• Passionate about building diverse and inclusive teams and culture
• Excited to work as part of a cross functional development team.

Your day to day is…

• Making a meaningful impact as you participate in all phases of product development, including the design, development, testing, and release of provider and patient-facing features 
• Manage deadlines and navigate ambiguity.
• Shipping scalable production code across the development stack
• Building and fostering relationships with our agile team of engineers, product managers, and designers
• Mentoring your peers, with the notion that helping others means learning and growing yourself
• Promote new technologies and new processes to improve the way we work. 
• Working with cutting edge GenAI tools and technology

You’ll be successful in this role if you have…

• Meaningful (5+ years) experience in full stack software development
• A results oriented mindset. You are always striving to deliver quickly and reliably.
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Passion for technology and the ability to think critically about performance, scalability, and reliability of software 
• A compassionate but consultative, and confident approach to working with Product partners to deliver high quality products to our patients and providers.
• A strong understanding of system design and architecture
• The mentality of an entrepreneur/owner and a strong bias to action. 
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• Passion for technology and the ability to think critically about performance, scalability, and reliability of software 
• Humility. You believe in treating all people with dignity and respect, regardless of title or tenure 
• An unrelenting desire to build more equitable, inclusive and diverse workplaces.  You view this role as an opportunity to create positive change

Benefits: 

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Staff Data Scientist, Marketplace, you’ll play a meaningful role in transforming healthcare by shaping how millions of patients discover and book care.

The Marketplace team is responsible for driving patient demand, optimizing the search and booking experience, and ensuring a healthy, high-performing two-sided marketplace. This includes areas such as Growth, Search, Insurance, and Patient Home.

As a strategic technical leader on the Marketplace Analytics team, you’ll design and scale analytical frameworks that inform product and growth strategy, guide experimentation, and optimize performance across the patient funnel—from acquisition through booking and retention. Your work will directly improve marketplace liquidity, efficiency, and long-term value.

You’ll enjoy this role if you are…

• Passionate about transforming healthcare through data and turning complex datasets into meaningful product insights

• A force multiplier who loves mentoring and enabling teams to deliver scalable, high-impact work

• Comfortable operating at the intersection of business strategy, data science, and product innovation

• Energized by complex, ambiguous problems and skilled at translating them into structured analytical solutions

• Personally motivated by building systems, frameworks, and capabilities that outlast any one analysis

• Serious about your work, but not about yourself — you value rigor and humility equally

Your day to day is…

• Partnering with Product, Marketing, Finance, Engineering, and Commercial teams to translate insights into actionable product and business strategy

• Architecting and executing experimentation frameworks, including A/B testing design, power analysis, variance reduction, and advanced causal inference methodologies (e.g., DiD, synthetic controls, propensity modeling, causal forests)

• Identifying, designing, and guiding the development of analytical models (e.g., LTV, survival, uplift models) to improve provider utilization, acquisition, retention, patient engagement, and client ROI

• Establishing scalable statistical frameworks and best practices to quantify the impact of product and commercial initiatives

• Partnering with Engineering to ensure data quality, event instrumentation, feature availability, and scalable pipelines that enable trustworthy analysis

• Mentoring and upskilling analysts and data scientists, raising the bar for analytical rigor and impact across Zocdoc

• Advancing AI-assisted analytical workflows to streamline recurring analysis and decision support

• Working with cutting edge GenAI tools and technology

You’ll be successful in this role if you have…

• An unrelenting desire to build more equitable, inclusive, and diverse workplaces, and view this role as an opportunity to create positive change

• 8+ years of experience in data science, machine learning, or related quantitative roles

• Proven success developing LTV models, survival models, uplift models, or similar predictive frameworks for customer targeting and optimization

• Deep expertise in SQL and Python (pandas, NumPy, scikit-learn, statsmodels)

• Strong knowledge of experimentation and causal inference, including statistical power analysis, experiment design, and quasi-experimental methodologies

• Experience shaping and scaling analytics functions—not just building individual models

• Experience working in cross-functional product organizations

• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity

• Superb communication skills and the ability to influence non-technical stakeholders

• The mentality of an entrepreneur/owner with a strong bias to action

• Humility — you treat all people with dignity and respect, regardless of title or tenure

Nice to have

• Master’s or PhD in Statistics, Economics, Applied Math, or another quantitative field

• Experience within a SaaS organization

Benefits

• Flexible, hybrid work environment at our convenient Soho location

• Unlimited Vacation

• 100% paid employee health benefit options (including medical, dental, and vision)

• Commuter Benefits

• 401(k) with employer funded match

• Corporate wellness program with Wellhub

• Sabbatical leave (for employees with 5+ years of service)

• Competitive paid parental leave and fertility/family planning reimbursement

• Cell phone reimbursement

• Catered lunch everyday along with beverages and snacks

• Employee Resource Groups and ZocClubs to promote shared community and belonging

• Great Place to Work Certified

Your Impact on our Mission

As a Specialist, Customer Experience at Zocdoc, you will play a pivotal role in ensuring that every interaction with our users reflects our commitment to exceptional customer service. Your responsibilities involve assisting patients via phone, email, and chat, embodying the values of Zocdoc in each interaction. With a particular focus on guiding and assisting patients in booking appointments online and helping them solve their problems with empathy and efficiency, you contribute to "giving power to the patient" and keeping the "Patient's First" ethos at the forefront.

Shift timing: Rotational shift, 6.30pm IST to 3.30 pm IST

You’ll enjoy this role if you are…

• Best-in-Class Customer Service: Provide unparalleled customer service experiences via phone, email, and chat, ensuring each interaction exemplifies the Zocdoc commitment to excellence. Strive to exceed user expectations, fostering advocacy and leaving a positive, lasting impression.
• Problem-Solving Assistance: Proactively identify and address patient issues, demonstrating empathy and efficiency in resolving problems and concerns. Assist patients in overcoming challenges and obstacles, ensuring a positive and satisfying experience with Zocdoc.
• Providing a User-Friendly Experience: Ensure users have a seamless and intuitive experience, addressing any challenges they may encounter during the online appointment booking process.
• Connection Building: Approach every interaction with empathy and authenticity, understanding that each connection contributes to the user's perception of the Zocdoc brand, with a primary focus on giving power to the patient. Identify opportunities to enhance user trust and loyalty through personalized and genuine interactions, empowering the patient in their healthcare journey.
• Encouraging Platform Utilization: Serve as a trusted partner to users, understanding their needs and encouraging them to utilize Zocdoc to its full potential, including the online booking feature, always prioritizing the patient's convenience and well-being. Advocate for the value of Zocdoc, promoting engagement and encouraging users to actively connect with healthcare providers on our platform with the patient's first mindset.
• Assisting with Online Booking: Guide and assist patients in navigating the Zocdoc platform to facilitate seamless online appointment bookings.
• Continuously Improving: Provide insights and feedback to contribute to the ongoing improvement of our customer service processes, ensuring they align with our commitment to excellence and core values. Collaborate with the team to implement strategies that enhance the overall patient experience on Zocdoc, with a specific focus on online appointment booking.

Your day to day is…

• Achieving and maintaining a target Customer Satisfaction Score as measured through customer surveys.
• Adherence to Zocdoc policies, industry regulations, and best practices in every customer interaction, minimizing compliance-related issues.
• Optimal response and resolution metrics for customer inquiries, ensuring efficient and effective service delivery without compromising quality.

You’ll be successful in this role if you have…

• Proven track record of delivering outstanding customer service, with a focus on healthcare or technology-related industries.
• Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings.
• Empathetic and patient-focused approach to problem-solving.
• Ability to work collaboratively in a dynamic, fast-paced environment.
• Dedication to upholding Zocdoc's mission and brand integrity.
• Proficiency in using and troubleshooting technology, including software and applications.
• Spanish-speaking is a plus.
• In-depth knowledge of the healthcare industry and related terminology (Preferred).
• Proficiency in customer relationship management (CRM) tools (Preferred).
• Ability to assist customers with technical issues or guide them in using Zocdoc's technology effectively (Preferred).
• Familiarity with Zocdoc's platform and services (Preferred).

Benefits:

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare reimbursement
• The chance to create a better healthcare experience for millions of patients!
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Zocdoc is certified as a Great Place to Work 2022-2026

About us:

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. However, in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

About the Role:

In this role, you will leverage your technical expertise to set up and maintain an accurate and comprehensive database of doctor profiles and healthcare institutes. The ideal candidate will possess a high level of attention to detail and a strong ability to work with large data sets.

A Day in the Life of a Provider Data Operations Associate:

• Utilize SQL to extract, manipulate, audit and analyze data 
• Build and maintain detailed provider profiles by merging data from multiple sources, ensuring accuracy and consistency.
• Use Excel/Google spreadsheets to manage and update large datasets, create reports, and conduct data analysis
• Review and verify the accuracy of provider information to ensure all details are up-to-date, and address any gaps or inconsistencies through outreach
• Ensure all data privacy and compliance standards are met

Skills & Qualifications:

• At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above)
• At least 2 years of work experience
• Relevant experience in data analysis, SQL, or Excel-based roles is highly desirable.
• Familiarity with AI-powered tools for research, summarization, and data validation, with the ability to review, refine, and quality-check AI-generated outputs.
• Advanced knowledge of Microsoft Excel and Google Sheets
• Exceptional attention to detail and accuracy in working with complex data
• Strong problem-solving skills and the ability to analyze and resolve data discrepancies
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills in English, with the ability to work effectively in a team
• A background in US healthcare or other data-driven industries is a plus

Benefits

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups

Zocdoc is certified as a Great Place to Work 2024-2025

Your Impact on our Mission

Zocdoc’s Local Sales (SMB) business is a critical growth engine and this role exists to directly influence its performance. 

As a Field Enablement Lead for Local Sales (SMB), you will architect and drive the enablement strategy that improves seller productivity, accelerates ramp, and increases measurable revenue outcomes. You will partner closely with Sales Leadership, Revenue Operations, and other cross-functional stakeholder groups to identify performance gaps, prioritize high-impact initiatives, and drive the behavioral shifts that improve access rate, conversion, and other key revenue metrics.

You will serve as a trusted thought partner to Sales Leadership. You’ll align on priorities, influence decision-making, and ensure our SMB teams are equipped to execute at a high level in a fast-evolving healthcare marketplace.

You’ll enjoy this role if you…

• Thrive in environments where you are expected to create clarity, not wait for it
• Care deeply about measurable business impact and believe enablement should move revenue metrics, not just satisfaction scores
• Can influence senior leaders and drive alignment without formal authority
• Are energized by building scalable systems that improve productivity across an entire sales segment
• See AI and data not as buzzwords, but as tools to meaningfully increase seller effectiveness and operational leverage
• Prefer solving root-cause performance problems over simply delivering more training
• Take ownership of outcomes and feel personally accountable for the success of the teams you support

Your day to day is…

• Gaining agreements across leaders on prioritization of initiatives, scope of initiatives and metrics to be impacted
• Delivering on enablement priorities for all roles within the segment for onboarding & everboarding needs through a well-designed quarterly enablement roadmap
• Establishing trusting and strong working relationships cross functionally to collaborate in delivering comprehensive enablement programs
• Being innovative in proposing engaging enablement approaches by leveraging multiple delivery modalities, maximizing value of tools, gamification and proposing AI solutions to drive seller productivity
• Developing role specific playbooks including documentation of customer journey, sales processes, GTM strategies and keeping the information current as processes, tools or strategies shift and/or new approaches are rolled out
• Aligning enablement solutions to business problems and managing impact through a data-driven approach to scaled adoption of learning and showcasing the metrics to the relevant stakeholders
• Contributing in WBRs, QBRs related to enablement impact and delivering regular readouts on ongoing and upcoming roadmap of enablement programs with clear metrics
• Implementing a structured quarterly enablement roadmap aligned to SMB GTM priorities
• Improving leading performance indicators (e.g., ramp time, first-time adoption, access rate, conversion rate).
• Launching or enhancing an AI-enabled workflow that meaningfully increases seller productivity or reduces manager coaching burden.
• Establishing a repeatable measurement framework linking enablement initiatives to business KPIs.
• Becoming a trusted thought partner to Sales Leadership, proactively identifying performance risks and proposing solutions.

You’ll be successful in this role if you have…

• The mentality of an entrepreneur/owner and a strong bias to action. 
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• Humility.  You believe in treating all people with dignity and respect, regardless of title or tenure 
• 6+ years of experience in enablement, preferably selling SAAS and/or marketplace solutions
• A proven track record of building and maintaining cross-functional relationships and internal stakeholder management
• Experience with enablement tools such as LMS, Knowledge/content management tools and sales tools such as SF, Gong, Outreach and others
• You have leveraged AI in driving enablement approaches allowing programs to scale 
• Exceptional analytical, facilitation, written and oral presentation skills

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation(if salaried)
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

Your impact on our mission
The Enterprise Sales Associate will own the top of the funnel for mid-market accounts within the enterprise new business function. This includes researching prospects, identifying key decision-makers, and executing a multi-threaded gaining access strategy to consistently generate high-quality opportunities with large group practices. While the core responsibility is full ownership of early-stage pipeline development and sales support, top candidates will demonstrate a strong ability to ramp quickly, resourcefully leverage internal tools and partners, and build the communication foundation required to grow into a complex enterprise selling role. Success in this role requires sharp business acumen and the confidence to persuasively articulate the value of the Zocdoc platform and its measurable impact on a client’s business.

You'll enjoy this role if you

• Are driven by clear metrics, ambitious targets, and a desire to outperform them
• Are eager to prove yourself in a high-growth sales environment and accelerate your career at Zocdoc
• Communicate with precision and professionalism, building trust quickly and uncovering meaningful business insights
• Thrive on understanding complex organizations and enjoy positioning tailored solutions to solve real business challenges
• Are committed to continuous improvement and actively seek out coaching and feedback
• Have a genuine interest in healthcare, technology, and how they intersect to drive better outcomes

Your day to day is

• Owning the top of the funnel, consistently and predictably generating new opportunities with mid-market groups
• Leveraging a range of outbound strategies to break into and build relationships with key stakeholders at enterprise organizations
• Managing the gaining access process with rigor and discipline, while adapting strategically when unique opportunities arise
• Translating outbound success into effective engagement within more complex, multi-stakeholder environments
• Navigating and overcoming commercial objections while maintaining a consultative, value-driven approach
• Supporting enterprise sellers to advance deals and drive pipeline progression
• Leading effective discovery conversations and capturing critical insights to inform the broader sales process
• Proactively deepening your understanding of enterprise sales dynamics and the healthcare landscape

You'll be successful in this role if you have

• At least 1 year of experience in sales and/or healthcare
• A demonstrated track record of consistently generating pipeline and exceeding expectations
• A team-first mindset, prioritizing collective goals and outcomes over individual wins
• Strong, structured communication skills across both internal stakeholders and external prospects

Your Impact on Our Mission

As a Technical Account Manager (TAM), you’ll serve as a consultative technical resource, providing responsive support to maintain the stability and accuracy of Zocdoc’s integration with a practice’s Electronic Health Record (EHR) and proactive support to identify technical optimizations focused on Enterprise client growth and success. Your primary focus will be identifying opportunities to improve business results driven by integrations, investigating solutions, and acting on those solutions. Your work helps safeguard provider availability and ultimately ensures a seamless scheduling experience for patients and providers alike. Additionally, you’ll focus on investigating and resolving sync-related issues for all existing Enterprise clients. You’ll manage complex configurations, monitor integration health, and solve technical challenges that help maximize appointment inventory across large healthcare organizations.

You’ll enjoy this role if you are…

• Thrive in a fast-paced, evolving environment by proactively identifying and addressing challenges that impact client success metrics.
• Communicate with clarity and confidence, effectively collaborating across technical and non-technical stakeholders—including Account Teams, Engineering, and Product—to ensure alignment with strategic client goals.
• Commit to delivering high-impact, client-centric support by anticipating needs, independently initiating sync reviews, availability audits, and migrations, and maintaining strong, consultative relationships with Enterprise-level clients..
• A self-starter who excels at managing ambiguity, taking initiative to update or create documentation, and resolving issues through data-driven problem solving.
• Actively seek growth opportunities by deepening technical expertise in areas such as EHR integrations and API behaviors and sharing this knowledge to uplift the team.
• Driven by measurable outcomes, regularly using sync reports, booking data, and client KPIs to prioritize work and demonstrate value.
• Focused on continuous improvement, consistently developing and executing technical project plans that drive results and support both client success and business objectives.
• Build trust through transparency, empathy, and reliable execution—especially during high-stakes moments like escalations or optimization initiatives.

Your day-to-day is…

The essential functions are listed, but not limited to:

• Outbound Enterprise Support: Manages a book of business, driving proactive tasks to completion for all technical troubleshooting and optimization initiatives for Tier 1 or 2 Enterprise clients.
• Inbound Enterprise Support: Own technical troubleshooting, configuration adjustments, and ongoing integration account support for all Enterprise clients.
• Troubleshooting & Investigations: Diagnose and resolve integration issues, reviewing system logs and integration health reports, and making configuration adjustments. 
• Project Assistance & Management: Develops project timelines and organizes technical work for Enterprise migrations, audits, and technical initiatives by collaborating with Integration Support, Enterprise Existing Business, and Engineering teams.
• Client Communication: Anticipates client needs, leading, de-escalating, and managing integration-related challenges by acting as a technical liaison between clients and internal teams.
• Implementation: Consulting on, deploying, and maintaining integrations for our existing Enterprise clients, including those outside designated books of business. Providing testing, QA, and go-live support as necessary to support newly implemented Enterprise scheduling.
• Internal Teams Collaboration: Work closely with internal teams (Account Management, Customer Success, and Integration Maintenance) to support Enterprise clients post-implementation.

You’ll be successful in this role if you have…

• 3 - 4+ years of experience in a Tier 2 technical support, help desk, or customer support role.
• 1+ years of commercial client success, account executive, or technical account management experience.
• Proven expertise in troubleshooting complex technical issues with a strong analytical mindset and a bias toward root cause analysis and resolution.
• Exceptional communication skills with the ability to translate technical concepts for non-technical audiences and influence stakeholders at all levels.
• Familiarity with project management and troubleshooting tools such as Jira, Confluence, Postman, Salesforce, or similar.
• Basic knowledge of network troubleshooting, API concepts, or system configurations is a plus.
• Bachelor’s degree in a computer-related field or a mixture of IT-related certifications or relevant experience is a plus

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer-funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on Our Mission 

As a Staff Software Engineer on the Clinical Fit team, you will work on a core problem we are solving for patients and providers – helping to connect the right patients with the right providers. Our ability to accurately match Patients with the right Providers is our competitive advantage. For Providers, this means Zocdoc delivers high-value patients who are eligible for their care. For Patients, this makes Zocdoc the most reliable place to find a doctor who meets their specific needs. You'll lead the domain modeling, architecture and development of systems that enable patients and providers to be matched based on their needs and preferences, providing a best in class experience regardless of provider specialization areas.

You’ll enjoy this role if you are…

• Personally motivated by solving complex data problems and building tools that empower users to make data-driven decisions.
• Autonomous, urgent, and creative. You genuinely love owning a problem end-to-end, from architectural design to launch.
• Highly analytical and data-driven, with a passion for building trust through accuracy and reliability.
• Passionate about mentorship and leveling up the engineers around you.
• A strong collaborator who can work with product, design, research, and marketing to build a unified vision.
• The kind of person who thrives on a small, focused team with a clear, high-impact mission.

Your day to day is…

• Architecting and shipping code for key roadmap initiatives.
• Building and fostering relationships with engineers on your team and partners in Product, Design, and Analytics to refine and execute the product vision.
• Improving the reliability and accuracy of our core data and booking attribution systems.
• Mentoring engineers through code reviews, design discussions, and 1:1 pairing.
• Working with cutting edge GenAI tools and technology, with an eye towards future goals like AI-generated insights and custom-queried dashboards.

You’ll be successful in this role if you have…

• An unrelenting desire to build more equitable, inclusive and diverse workplaces.
• You view this role as an opportunity to create positive change.
• A fundamental understanding of building and scaling data-intensive analytics platforms, including both back-end services and front-end visualization.
• Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity.
• The mentality of an entrepreneur/owner and a strong bias to action.
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success.
• Humility. You believe in treating all people with dignity and respect, regardless of title or tenure.

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on our mission:

As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat.

You’ll enjoy this role if you are…

• Super-positive and empathetic: you see the best in people and know how to bring it out 
• A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment   
• Passionate about bringing solutions to providers
• Excited to learn new techniques and systems

Your day to day is…

• Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively
• Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience
•  Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions,  and humanize the connection between our product and our users. Resolving issues promptly and effectively
• Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels
• Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method

You’d be successful in this role if you have….

• Excellent communication and interpersonal skills, both in verbal and written form
• Customer service experience, preferably in a healthcare or technology-related field
• Strong problem-solving abilities and adaptability in a fast-paced environment
• Exceptional organizational skills and attention to detail
• Dedication to delivering best-in-class customer service and promoting Zocdoc's mission

Benefits: 

• Flexible work environment
• Competitive PTO
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact On Our Mission: 

As an Inbound Sales Development Representative (iSDR) you’ll play a critical role in putting power back into the hands of the patient by helping us meet and exceed our sales growth goals. This isn’t your standard sales job - you’ll be given constant support, with a hands-on, immersive training program, consistent feedback, and development, and work alongside driven and passionate sales professionals. 

As a Zocdoc’r, you’re never working alone. Your Sales Manager will act as your dedicated coach, guiding you through inbound and outbound sales strategies. You’ll master communicating value efficiently, navigating gatekeepers, and executing on a successful outreach strategy from our comprehensive training program.

You’ll enjoy this role if you are… 

• Courageous, determined, and not afraid to fail
• Motivated by meeting and exceeding targets and goals
• A strong believer in individual accountability
• Intellectually curious and looking to develop and grow your sales and persuasion skills
• Enthusiastic about working in a diverse and supportive team environment

Your day to day is…

• Fielding a high volume of inbound inquiries from Doctors’ offices
• Responding to, and qualifying inbound leads over the phone
• Collaborating with your teammates to get to our inbound leads quickly
• Working closely with your manager and sales executives to track meeting success rate and outcomes
• Communicating and collaborating with team members on best practices and processes
• Innovating and testing creative ways to gain access and trust with prospective customers 
• Smartly prioritizing and organizing your time to be as productive as possible
• Working closely with your manager to implement coaching and feedback 
• Attending weekly team, and all employee meetings to understand the why behind your work and the impact it has on Zocdoc’s patients

You’ll be successful in this role if you have…

• A desire to build a career in sales 
• An ability to manage high-volume tasks in an organized way
• Experience with persuasion and objection handling
• Strong written and verbal communication skills
• The desire to receive and implement feedback 
• A passion for creating a better patient experience 

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Competitive PTO 
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified
• Uncapped commission 

Your Impact on our Mission

Zocdoc's most important asset is our people. As the Team Lead for Trust & Safety Operations, you'll play a central role in protecting the integrity of Zocdoc's marketplace — ensuring that patients, providers, and internal partners can trust how we make and enforce Trust & Safety decisions at scale.

Trust & Safety depends on nuance, fairness, and consistency. In this role, you'll bridge strategy and frontline execution — ensuring that growth and the responsible adoption of AI never come at the expense of accuracy, accountability, or trust. You'll be a force multiplier for the team: providing the human judgment, coaching, and operational rigor that cannot be fully automated, while helping Zocdoc scale responsibly.

This is a fully remote role open to candidates based anywhere in the United States.

You'll enjoy this role if you are…

• Excited and fluent in working alongside AI tools — leveraging automation where it helps and stepping in where human judgment is critical.
• Energized by coaching others and raising the bar on quality, not just clearing your own queue.
• Comfortable making judgment calls in ambiguous, high-stakes scenarios and clearly explaining the "why" behind your decisions.
• Highly organized and motivated by smooth operations, clear expectations, and consistent processes.
• Curious about how patterns in cases, metrics, and feedback can surface deeper risks or opportunities for improvement.
• Able to balance empathy for team members and users with a clear-eyed view of risk, policy, and marketplace integrity.

Your day to day is…

• Translating strategy into action: supporting leadership in turning priorities into clear goals, workflows, and expectations for the team.
• Managing and improving AI-assisted workflows — documenting failure patterns and helping refine safeguards and escalation paths.
• Reviewing complex, escalated, or high-risk cases and partnering with ICs to reach sound, policy-aligned outcomes.
• Running or contributing to huddles, calibrations, and retrospectives — ensuring decisions are captured and followed through.
• Providing real-time coaching on case handling, documentation quality, tone, and policy interpretation.
• Monitoring operational health — including backlogs, SLAs, and error patterns — and raising flags when risks or bottlenecks emerge.
• Partnering with leadership and cross-functional stakeholders (e.g., Legal, Engineering) to clarify edge cases and sharpen playbooks and tooling.
• Supporting onboarding and ramp for new ICs through shadowing, 1:1s, and structured feedback.

You'll be successful in this role if you have…

• Experience in Trust & Safety, Operations, Risk, or a similar function where policy enforcement and sound judgment are central to the work.
• Demonstrated experience as a team lead, mentor, subject matter expert, or informal leader who has supported others' performance and development.
• Fluency with AI-assisted workflows and tools (e.g., ChatGPT, Claude, or similar); ability to immediately apply AI to accelerate and elevate team output.
• A track record of making thoughtful, risk-informed decisions with incomplete information and documenting your rationale clearly.
• Strong written and verbal communication skills — with the ability to translate complex policies into clear, operational guidance.
• Comfort with metrics and QA frameworks: reading dashboards, spotting trends, and turning insights into action.
• An ownership mindset: you proactively surface risks, drive follow-through, and care deeply about the team's outcomes and health.

Benefits

• Flexible work environment
• Competitive PTO
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer-funded match
• Corporate wellness programs with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. The base salary range for this role is currently $65,000 – $85,000 for remote positions only. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. This position may also be eligible for variable pay and/or equity.

Your Impact on our Mission

This role is central to shaping how patients and providers perceive and engage with Zocdoc. You’ll help ensure our brand reflects the humanity of healthcare and the value of Zocdoc through storytelling, creative, and community engagement that strengthen our reputation and drive affinity. Your work will make Zocdoc not just a platform people use, but a brand they love, believe in and want to be a part of. 

Your day to day is…

• Lead Zocdoc’s organic social strategy (Instagram, TikTok, YouTube, and emerging channels), building awareness, affinity, and engagement among patients and providers.
• Develop and execute always-on social programming and campaigns, ensuring content is high-quality, on-brand, and optimized for each platform.
• Lead content ideation and oversee production.
• Manage internal and external creatives to deliver best-in-class social content.
• Contribute to broader brand initiatives, bringing social insight and creative input into the development of strategy and creative.
• Experiment with formats, trends and real-time moments that extend reach and cultural relevance.
• Lead community management, acting as the voice of Zocdoc on social platforms, participating in conversations, and building meaningful relationships with audiences and creators.
• Own performance tracking and analytics for organic social, translating insights into clear actions and continuous optimization. 
• Build systems and workflows that enable efficient, high-quality creative production at scale.
• Drive cross-functional alignment. Partner with internal stakeholders to ensure integrated storytelling and maximize the impact of campaigns, launches, and brand moments across social channels.
• Define and drive Zocdoc’s creator strategy, ensuring strong brand alignment, and measurable impact.

You’ll enjoy this role if you are…

• A strategist who can connect social efforts to brand and business goals.
• A creative thinker who brings distinctive ideas, programs, and strategies to the table.
• An action-oriented maker who likes to get hands-on: writing briefs, doing the work, bringing ideas to life that move the needle.
• A true collaborator who values strong cross-functional partnership and approaches work as a team sport.
• Analytical, using data and insights to measure and continually improve performance.
• A process-oriented builder, excited to build the systems and foundations that will help the brand scale. 

You’ll be successful in this role if you have…

• 8–10 years of experience in organic brand social
• Proven track record developing and executing social strategies that drive brand growth
• Experience in community management 
• Familiarity with reputation management and social listening
• Experience building scalable social frameworks and measuring performance; connecting efforts back to the business.

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on our Mission

As a Senior Product Designer at Zocdoc, you will play a crucial role in driving the user experience and design direction on one of our most impactful products. You’ll be responsible for leading design projects from ideation to implementation and contributing to the overall growth and success of the design team. With your expertise, creativity, and leadership skills, you will help shape the future of healthcare technology and directly influence the way healthcare providers reach patients searching for care.

You’ll enjoy this role if you are…  

• Passionate about creating user-centered designs that have a real impact on people's lives.
• Excited to collaborate with cross-functional teams and influence product strategy and direction.
• Comfortable working in a fast-paced, dynamic environment where you can drive meaningful change.

Your day to day is…

• Leading and successfully delivering design projects of significant scope, ambiguity, and complexity, ensuring high-quality outcomes.
• Designing and iterating quickly to support product decisions, executive reviews, and dynamic problem spaces.
• Communicating design rationale clearly and persuasively to cross-functional partners and stakeholders.
• Tackling complex workflows and data-rich experiences, translating them into intuitive, usable interfaces.
• Acting as a design leader within the team, bringing valuable insights and perspectives to design crits and cross-functional meetings.
• Staying up to date with the latest design and research trends, tools, and best practices, incorporating them into your work.
• Contributing to the development of design and research guidelines and standards, ensuring their adherence throughout the process. 

You’ll be successful in this role if you have…

• 5+ years of experience as a product designer, with a strong portfolio demonstrating strong craft, clear thinking, and business impact.
• BA/BS degree in design, a related field (e.g., interaction, graphic, visual communications, product, industrial), or equivalent practical experience
• A proven ability to operate effectively with senior stakeholders and incorporate feedback into high-quality outcomes.
• Strong instincts for high-quality iterations, especially in fast-moving contexts.
• Experience designing for consumer marketplace, complex workflows, ads or marketing tooling for B2B a strong plus.
• Excellent communication and interpersonal skills, enabling effective collaboration and articulation of design decisions.
• Strong leadership skills, with a proven track record of mentoring and guiding junior designers.
• Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes.
• Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices.
• A life-long learner mentality with a growth mindset

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on our Mission

As a Senior Product Designer at Zocdoc, you will play a crucial role in driving the user experience and design direction on one of our most impactful products. You’ll be responsible for leading design projects from ideation to implementation and contributing to the overall growth and success of the design team. With your expertise, creativity, and leadership skills, you will help shape the future of healthcare technology and directly influence the way healthcare providers reach patients searching for care.

You’ll enjoy this role if you are…  

• Passionate about creating user-centered designs that have a real impact on people's lives.
• Excited to collaborate with cross-functional teams and influence product strategy and direction.
• Comfortable working in a fast-paced, dynamic environment where you can drive meaningful change.

Your day to day is…

• Leading and successfully delivering design projects of significant scope, ambiguity, and complexity, ensuring high-quality outcomes.
• Designing and iterating quickly to support product decisions, executive reviews, and dynamic problem spaces.
• Communicating design rationale clearly and persuasively to cross-functional partners and stakeholders.
• Tackling complex workflows and data-rich experiences, translating them into intuitive, usable interfaces.
• Acting as a design leader within the team, bringing valuable insights and perspectives to design crits and cross-functional meetings.
• Staying up to date with the latest design and research trends, tools, and best practices, incorporating them into your work.
• Contributing to the development of design and research guidelines and standards, ensuring their adherence throughout the process. 

You’ll be successful in this role if you have…

• 5+ years of experience as a product designer, with a strong portfolio demonstrating strong craft, clear thinking, and business impact.
• BA/BS degree in design, a related field (e.g., interaction, graphic, visual communications, product, industrial), or equivalent practical experience
• A proven ability to operate effectively with senior stakeholders and incorporate feedback into high-quality outcomes.
• Strong instincts for high-quality iterations, especially in fast-moving contexts.
• Experience designing for consumer marketplace, complex workflows, ads or marketing tooling for B2B a strong plus.
• Excellent communication and interpersonal skills, enabling effective collaboration and articulation of design decisions.
• Strong leadership skills, with a proven track record of mentoring and guiding junior designers.
• Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes.
• Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices.
• A life-long learner mentality with a growth mindset

Benefits:

• Flexible, hybrid work environment at our convenient San Jose location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your impact on our mission:

Zocdoc’s mission is to bring power to the patients. We are the leading digital healthcare marketplace in the nation, and we are looking to add future leaders to our team to position ourselves for rapid growth. We are seeking a motivated Manager for our Commercial Operations & Strategy team to help drive our mission. In this crucial role, you will provide operational focus for our sales teams to drive revenue growth and efficiency. Our team plays a key role in defining Zocdoc’s strategy, but our strength is transforming that strategy into a detailed, action-oriented plan upon which our business can execute. 

You’ll enjoy this role if you are...

• An owner and operator, passionate about bridging the gap between strategy and execution
• An analytical thinker that is enthusiastic about working cross-functionally to achieve goals
• Motivated by finding simple, effective solutions to the most complex business problems
• Driven by entrepreneurial settings where creativity and grit are required

Your day-to-day is...

• Defining business and sales team initiatives along with success outcomes/KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders
• Analyzing business and sales data to drive decision-making around increasing revenue generated by sales teams, sales opportunity prioritization, sales team scaling, etc.
• Supporting our sales teams via planning, target-setting, compensation, plan design and execution, policy design and implementation, process optimization, etc.
• Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Finance, Product, Business Operations, BI, Data Science, etc.)
• Skillfully tailor and articulate clear, compelling messages for diverse stakeholders, adeptly synthesizing complex processes and technical language into actionable next steps

You’ll be successful in this role if you have…

• 5+ years of work experience in roles with both analytical and operational responsibilities with a business/revenue/sales operational role 
• Experience tracking and synthesizing performance of teams and initiatives to help inform broader company strategy
• Utilized tools such as Snowflake, Google Suite, Salesforce, and Looker to track, report, and visualize key metrics for sales teams
• Experience standardizing reporting processes to make them repeatable and scalable
• The ability to research, design, and execute incentive plans around company initiatives
• A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
• The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
• Resourcefulness, nimbleness, and the ability to stay positive under pressure
• Comfort with taking initiative in a constantly-changing work environment 
• Experience or proficiency in Excel, Snowflake/SQL, Looker, and Salesforce required

Benefits:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• Catered lunch everyday, along with snacks
• Commuter Benefits 
• Convenient Soho Location
• Great Place to Work Certified 

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Senior Partner Engineer you’ll play a meaningful role in executing and improving the process by which partners build on Zocdoc’s public APIs. You will be a trusted technical advisor, elevating implementation quality and turning real-world patterns into reusable accelerators that scale the ecosystem, directly reinforcing Zocdoc’s “developer+” platform evolution. This particular role within Partner Engineering will focus primarily on our large ecosystem of EHR/PMS partners, helping connect and improve the “last mile” of scheduling interoperability.

You’ll enjoy this role if you are…

• Motivated by elevating partner implementation quality and scaling developer ecosystems.
• Autonomous, urgent, and creative. You genuinely love delivering complex, multi-stakeholder solutions across EHRs, providers, and payors.
• Highly technical and strategic, with a knack for turning complex patterns into reusable assets like SDK examples and reference architectures.
• Passionate about mentoring engineers and setting high standards for technical documentation and triage.
• A trusted advisor who can influence API roadmaps with data-driven feedback from the field.
• The kind of person who excels at aligning solution designs with both API capabilities and partner business constraints.
• Serious about your work, but not about yourself.  Let’s face it - the way things are going, you kind of need a sense of humor

Your day to day is…

• Full ownership of solution design for high-impact partner use cases including scheduling, booking, and provider configuration.
• Serving as the technical lead during implementations to define success criteria and cutover strategies.
• Building and fostering relationships with partners by creating high-quality prototypes and POCs that de-risk adoption.
• Staying abreast of latest developments in EHR capabilities and healthcare interoperability.
• Working with cutting edge GenAI tools and technology.
• Mentoring Partner Engineers and partnering with Business Development on standardized handoff patterns.

You’ll be successful in this role if you have…

• An unrelenting desire to build more equitable, inclusive and diverse workplaces.  You view this role as an opportunity to create positive change
• Meaningful (6+ years) experience in API-driven engineering, including leading external integrations with partner/customer-facing interactions.
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Deep REST/OAuth expertise and experience designing scaling patterns like webhooks and idempotency.
• Expertise in healthcare interoperability concepts like HL7 FHIR, SMART app launch, and EHR processes.
• A fundamental understanding of systems thinking and stakeholder management across Business Development, Sales, Product Engineering, and Security.
• Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• The mentality of an entrepreneur/owner and a strong bias to action. 
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• Humility.  You believe in treating all people with dignity and respect, regardless of title or tenure 

Benefits: 

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Senior Partner Engineer you’ll play a meaningful role in executing and improving the process by which partners build on Zocdoc’s public APIs. You will be a trusted technical advisor, elevating implementation quality and turning real-world patterns into reusable accelerators that scale the ecosystem, directly reinforcing Zocdoc’s “developer+” platform evolution. This particular role within Partner Engineering will focus primarily on our large ecosystem of EHR/PMS partners, helping connect and improve the “last mile” of scheduling interoperability.

You’ll enjoy this role if you are…

• Motivated by elevating partner implementation quality and scaling developer ecosystems.
• Autonomous, urgent, and creative. You genuinely love delivering complex, multi-stakeholder solutions across EHRs, providers, and payors.
• Highly technical and strategic, with a knack for turning complex patterns into reusable assets like SDK examples and reference architectures.
• Passionate about mentoring engineers and setting high standards for technical documentation and triage.
• A trusted advisor who can influence API roadmaps with data-driven feedback from the field.
• The kind of person who excels at aligning solution designs with both API capabilities and partner business constraints.
• Serious about your work, but not about yourself.  Let’s face it - the way things are going, you kind of need a sense of humor

Your day to day is…

• Full ownership of solution design for high-impact partner use cases including scheduling, booking, and provider configuration.
• Serving as the technical lead during implementations to define success criteria and cutover strategies.
• Building and fostering relationships with partners by creating high-quality prototypes and POCs that de-risk adoption.
• Staying abreast of latest developments in EHR capabilities and healthcare interoperability.
• Working with cutting edge GenAI tools and technology.
• Mentoring Partner Engineers and partnering with Business Development on standardized handoff patterns.

You’ll be successful in this role if you have…

• An unrelenting desire to build more equitable, inclusive and diverse workplaces.  You view this role as an opportunity to create positive change
• Meaningful (6+ years) experience in API-driven engineering, including leading external integrations with partner/customer-facing interactions.
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Deep REST/OAuth expertise and experience designing scaling patterns like webhooks and idempotency.
• Expertise in healthcare interoperability concepts like HL7 FHIR, SMART app launch, and EHR processes.
• A fundamental understanding of systems thinking and stakeholder management across Business Development, Sales, Product Engineering, and Security.
• Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• The mentality of an entrepreneur/owner and a strong bias to action. 
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• Humility.  You believe in treating all people with dignity and respect, regardless of title or tenure 

Benefits: 

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

About the Role:

This role will shape the backbone of Zocdoc’s provider data ecosystem - building high-performing teams, scalable processes, and cross-functional systems that enable rapid marketplace expansion and world-class data quality. As a manager within Provider Data Operations, you will own and scale a growing function responsible for ensuring the integrity, accuracy, completeness, and compliance of provider data across the platform. You will drive operational strategy, lead process and automation initiatives, and partner closely with global stakeholders to deliver efficiency and reliability at scale.

A Day in the Life of a Provider Data Operations Manager: 

• Own Team Performance & Operational Outcomes
  Lead a team of 20–30 (including Researchers, Associates, Senior Associates/Specialists, and Team Leads) and own end-to-end performance across productivity, quality, SLA adherence, and operational reliability. Ensure consistent delivery through strong oversight, prioritization, and removal of execution roadblocks.
• Lead Cross-Functional Initiatives & Drive Impact
  Own medium-sized projects and cross-functional initiatives, driving timelines, stakeholder alignment, and measurable outcomes. Partner closely with Product, Engineering, Sales, and other stakeholders to resolve systemic issues and improve workflows.
• Plan Capacity & Enable Scalable Execution
  Manage capacity planning and prioritization across monthly and quarterly horizons. Anticipate future skill and resource needs, and align team structure to evolving business demands and strategic goals.
• Develop Leaders & Build High-Performing Teams
  Coach and develop both individual contributors and Team Leads through structured feedback, performance reviews, and targeted development plans. Build a strong talent pipeline through hiring, retention, and creating a high-engagement, recognition-driven environment.
• Drive Data-Informed Decisions & Continuous Improvement
  Leverage data and performance insights to identify trends, risks, and opportunities. Translate insights into actionable improvements that enhance efficiency, quality, and team effectiveness.
• Enable AI & Automation at Scale
  Identify and drive high-impact opportunities to leverage AI and automation across workflows. Partner with AI, Product, and Engineering teams to design, test, and scale solutions that reduce manual effort, improve data quality, and increase operational throughput. Guide the team in adopting AI-driven tools and transitioning from manual processes to scalable systems.
• Align Team with Strategy & Business Priorities
  Translate high-level objectives into clear, actionable plans for the team. Reinforce priorities, manage trade-offs, and maintain alignment during periods of change or ambiguity. Represent team needs effectively in leadership and cross-functional forums.
• Manage Stakeholder Relationships & Navigate Complexity
  Build strong relationships across functions, balance competing priorities, and align stakeholders around shared goals. Navigate ambiguity, make sound decisions with incomplete information, and ensure the team remains focused on outcomes.

Skills & Qualifications:

• Bachelor’s/Master’s degree from a reputed institution with a strong academic record. 
• 9-12 years of experience in data/business operations, analytics, or research, with at least 2–3 years managing and coaching people (10+ direct or indirect reports)in operations or customer service teams
• Strong working knowledge of the US health insurance landscape including but not limited to;

1. 1. Major commercial/individual/private payers and government programs (Medicare, Medicaid, etc.).
   2. Knowledge across key definitions and concepts: networks like HMO, PPO, EPO, HDHP, referrals and in-network vs out-of-network care
   3. Provider data constructs: NPI, taxonomy, TIN, group vs individual enrollment, multi-site practices.

• Proven experience scaling teams and operations, including hiring, process reengineering, and leading leads.
• Familiarity with Microsoft Excel and Google Sheets including Google AppScripts.
• Excellent communication and stakeholder management skills; strong customer-service orientation.
• Analytical mindset with attention to detail and the ability to operate effectively in a fast-paced, evolving environment.
• Familiarity with Salesforce, SQL, BI tools (Tableau / Power BI), or automation platforms is a plus.
• Experience working across global or cross-timezone teams (India/US) is a plus.
• Track record of using AI or advanced automation and driving AI initiatives to improve workflow efficiency
• Ability to guide teams in adopting AI tools and integrating them into day-to-day operations, moving from experimentation to sustained impact

Benefits: 

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Zocdoc is certified as a Great Place to Work 2025-2026

Your Impact on Our Mission

A Site Reliability Engineer at Zocdoc plays a foundational role in enabling the entire engineering organization to move quickly, safely, and with confidence. Our mission is to design, automate, and operate the infrastructure and tooling that power every build, deployment, and runtime environment across the company. DevOps engineers ensure that systems are secure by default, observable, cost-efficient, and reliable, while reducing friction for developers and minimizing operational risk.

We strive to eliminate repetitive manual work through thoughtful automation, build standardization, and continuous improvement. We look ahead - anticipating scaling challenges, security needs, and system weaknesses - so that engineers can focus on delivering value to patients and providers without being burdened by infrastructure complexity.

Above all, the mission of a Site Reliability Engineer is to build resilient systems and frictionless pathways, ensuring that every line of code written at Zocdoc is of exceptional quality and written with minimal effort. We serve as partners, problem-solvers, and reliability advocates who lift the engineering organization through rigorous execution, curiosity, ownership, and a relentless focus on system health and developer experience.

You’ll enjoy this role if you…

• Like working on practical, hands-on DevOps problems
• Enjoy supporting engineers by improving reliability and automation
• Thrive in environments where consistency and quality matter
• Are curious, proactive, and energized by solving operational issues
• Want to sharpen your skills across cloud, CI/CD, and container systems

Your day-to-day is…

• Executing patching workflows
• Maintaining CI/CD infrastructure
• Handling day-to-day support tickets & operational requests
• Participating in the DevOps on-call rotation
• Managing and improving our Artifactory instance
• Running scheduled and automated security scans on container registries
• Creating and updating base container images used organisation-wide
• Writing scripts and small automations to reduce manual effort
• Monitoring system health and responding to alerts
• Documenting runbooks, standard procedures, and operational workflows
  
  

You’ll be successful in this role if you have…

• 6+ years in DevOps, SRE, or Platform Engineering
• Experience with Linux systems, patching cycles, and container internals
• Familiarity with AWS foundational services and cloud operations
• Experience with CI/CD tools (TeamCity, Jenkins, GitHub Actions, etc.)
• Hands-on knowledge of Docker and image registry management
• Basic experience with CDK, Terraform or similar IaC tooling
• Strong troubleshooting skills and comfort operating in on-call environments
• A bias toward automation, quality, and consistency in execution

Benefits 

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare reimbursement
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Sponsored counselling and therapy via Betterlyf
• Competitive PTO
• Zocdoc is certified as a Great Place to Work 2022-2026

Your impact on our mission  

As a Strategic Finance Associate, you will partner directly with sales, marketing, and product leadership to analyze and forecast key drivers of Zocdoc’s financial performance and support strategic decision-making. We are looking for a highly motivated and analytical problem solver to join our team. This role offers an exciting opportunity to contribute to the strategic decision-making process of the company and play a key role in driving financial performance and growth.

You’ll enjoy this role if you…

• Enjoy using technology to generate and analyze data strategically
• Are collaborative, and enjoy building relationships at all levels of an organization
• Are action oriented; you like tackling new challenges
• Are flexible, and comfortable with the uncertainty of change

Your day to day is…

• Provide strategic finance and analytical support to Zocdoc’s business units through forecasting, reporting, modeling, financial analysis, and business case preparation, with a focus on supporting the health system business, an area critical to the U.S. healthcare system and Zocdoc’s long-term growth 
• Collaborate with sales, marketing, and product leadership teams to prioritize strategic initiatives and direct investment decisions
• Own financial models to forecast revenue, expenses, and key performance metrics
• Monitor and evaluate financial performance against company forecasts/targets, identifying variances and recommending corrective actions
• Assist in the preparation of presentations and reports for senior management and stakeholders, summarizing key findings and recommendations
• Support preparation of materials for Zocdoc’s board and investors
• Participate in ad-hoc projects and analyses as needed to support strategic initiatives and business priorities, including evaluating partnership opportunities, customer acquisition and unit economic analyses

You’ll be successful in this role if you have…

• 2-4 years of work experience in a highly analytical field, such as strategic finance, corporate finance, sales operations, investment banking, private equity, or consulting
• Strong analytical skills with the ability to interpret financial data and develop insights
• Proficiency in financial modeling and analysis, with with advanced proficiency in Excel
• Excellent communication and presentation skills, with the ability to effectively communicate complex financial concepts to non-finance stakeholders
• Highly organized with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proactive, self-motivated, and detail-oriented with a strong commitment to accuracy and quality
• Experience with SQL or business intelligence/data visualization platforms (e.g., Looker, Tableau), a plus!
• Experience in technology, healthcare, and/or consumer marketplaces a plus
• A strong academic record

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

Your Impact on our Mission 

We are looking for a highly analytical and detail-oriented Strategic Finance Senior Associate to join our high performing team. In this role, you will own and evolve driver-based models that forecast bookings, incorporating key business drivers and product initiatives. You will partner closely with Product, Marketing, and senior leadership to translate complex data into actionable insights, identify emerging trends, and inform high-impact strategic decisions. This role offers a unique opportunity to shape how we understand and forecast growth at Zocdoc and play a critical role in driving financial performance and long-term success of Zocdoc.

You’ll enjoy this role if you…

• Are energized by using data and advanced analytics to understand business drivers and improve forecast accuracy
• Enjoy building and refining models that capture complex business dynamics
• Thrive in collaborative environments and build strong relationships across all levels of the organization
• Are action-oriented and comfortable bringing structure to ambiguous problems without a predefined roadmap
• Are adaptable and excited to operate in a fast-paced, evolving environment
• Enjoy working with imperfect data and making thoughtful, pragmatic decisions rather than waiting for perfect answers

Your day to day is…

• Own and evolve driver-based forecasting models for bookings, translating inputs across product, marketing, and customer behavior into scalable financial models that accurately project new and repeat bookings and inform planning decisions
• Build frameworks to incorporate new data sources and evolving business dynamics into forecasts, including product launches and new channel investments
• Partner closely with Product, Marketing, and Finance to incorporate roadmap changes, channel performance, and emerging trends into forecasts and planning
• Analyze performance against forecasts and targets, identifying key drivers of variance and translating insights into actionable recommendations
• Synthesize large and complex datasets to uncover trends, improve forecast accuracy, and inform strategic decision-making
• Support business planning and investment decisions by evaluating growth drivers, unit economics, and key strategic initiatives
• Prepare clear, concise materials for senior leadership and the Board that translate complex analyses into actionable insights
• Lead ad hoc analyses and cross-functional projects to support high-priority business questions and initiatives
• Identify opportunities to improve forecasting methodologies, modeling approaches, and financial processes to increase accuracy, efficiency, and scalability

You’ll be successful in this role if you have…

• 4+ years of experience in a highly analytical, modeling-intensive role such as strategic finance, FP&A, investment banking, private equity, or consulting
• At least 2 years of work experience in strategic finance or an otherwise comparable role in a fast-paced environment with experience building and owning complex, driver-based financial models and forecasting key business metrics
• Proven ability to synthesize large datasets into clear insights and actionable recommendations that drive business decisions
• Advanced proficiency in Excel and modeling best practices as well as strong analytical skills; experience with BI tools (e.g., Looker, Tableau) is a plus
• Strong communication skills, with the ability to distill complex analyses into clear, structured narratives for cross-functional stakeholders
• Experience partnering cross-functionally with Product, Marketing, or similar teams in a fast-paced environment
• Highly organized and able to manage multiple priorities while maintaining attention to detail and accuracy
• Experience in technology, healthcare, and/or consumer marketplaces is a plus

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on our Mission

Zocdoc’s most important asset is our people.  As a Manager, FP&A, you will lead Zocdoc’s financial reporting and consolidations, managing FP&A individual contributors to deliver high quality financial reporting, forecasting and analysis to Zocdoc’s leaders. You will prepare executive-ready financial materials, partnering closely with Finance leadership to ensure they are equipped to drive decision-making. This role offers an exciting opportunity to shape the financial planning process of the company and play a pivotal role in driving financial performance and long-term success of Zocdoc.

You’ll enjoy this role if you are…

• A strategic thinker with deep analytical capabilities who turns data into actionable recommendations.
• A strong people leader with deep analytical capabilities and a passion for developing talent and driving financial excellence
• Action‑oriented with a bias toward building scalable, automated processes and best practices.
• Highly organized, and enjoy managing multiple projects and priorities simultaneously
• A clear communicator who can distill complex concepts for executive audiences.

Your day to day is…

• Leading, coaching, and developing FP&A individual contributors; fostering a culture of collaboration, feedback, and continuous improvement through regular coaching, clear development expectations, and stretch opportunities.
• Preparing executive-ready financial reporting and materials; partnering with Finance leadership to ensure they are equipped to communicate financial results and actionable insights to the executive team.
• Supporting the development of materials for Zocdoc's board and investors, ensuring accuracy, clarity, and decision-readiness.
• Partnering with Finance leadership to determine FP&A systems strategy, including implementation and optimization of financial forecasting and reporting systems 
• Driving financial process improvement; coaching the team on end-to-end budgeting and forecasting processes, reducing manual work through automation, and sustaining best practices through training and clear operating norms.
• Monitoring outcomes against forecasts, surface risks and opportunities, and escalating thoughtfully to drive course-corrective action.
• Owning financial consolidations across the three financial statements (P&L, Balance Sheet, Cash Flow), centrally managing assumptions and cadence.
• Overseeing FP&A support across multiple cost centers, setting direction for financial projects, scoping work, clarifying assumptions and success criteria, and coordinating across partners to ensure clear ownership and execution.
• Translating departmental and Finance priorities into clear team plans; managing competing demands by setting expectations, monitoring progress, and addressing risks early.
• Leading ad-hoc analyses to support strategic initiatives and leadership priorities, directing the work of individual contributors and ensuring quality and rigor.

You’ll be successful in this role if you have…

• 7+ years of experience in FP&A, corporate finance, accounting or related field, with a track record of leveraging financial analysis to drive business outcomes in a fast-paced environment.
• 4+ years of experience in FP&A or a comparable finance role, with a track record of solving complex, cross-functional financial planning problems across a significant portion of the consolidated financial forecast. 
• At least one year of experience leading complex cross functional projects and/or managing people directly or indirectly.
• Expertise in financial modeling and reporting with advanced Excel proficiency.
• Strong coaching and people leadership skills, with the ability to develop individual contributors, set clear expectations, and hold a team accountable for outcomes.
• Proven success managing stakeholders and guiding teams through complex analytical challenges.
• Proven ability identifying finance process inefficiencies and leading improvement initiatives within their area.
• Experience with financial planning systems (e.g., Planful, Adaptive, Anaplan) a plus.
• Relevant industry experience in technology, healthcare, and/or consumer marketplaces a plus.

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

• Ownership of recruiting pipelines for various hiring needs of the company like operations, service and tech talent - ranging from junior to senior roles
• Authentically engage candidates to understand their wants and needs, while demonstrating company values
• Deliver a thoughtful and streamlined candidate experience, where candidates feel valued, inspired, and motivated to work for Zocdoc
• Building and fostering relationships with internal stakeholders, partnering together to create smart sourcing and recruitment strategies
• Keeping our ATS current, leveraging data and reporting to validate, and iterate the process
• Source candidates! You know how competitive this industry is, and realize that sourcing is an incredibly important driver in attracting the best talent

• The mentality of an entrepreneur and a strong bias to action. You’re excited to help author our destiny and aren’t afraid to fail, learn, and challenge conventions
• Passion for process and tracking, and the ability to optimize your work and smartly prioritize your time
• A minimum of 1 to 4 years of work experience as a recruiter/sourcer
• Strong analytical reasoning skills, attention to detail, and sharp focus
• Excellent verbal and written communication skills
• A niche to comprehend the fundamental nature of the jobs and their requirements
• Humility. You believe in treating all people with dignity and respect, regardless of title or tenure

• A competitive compensation package
• Amazing perks – think catered lunch every day, Ping Pong, etc.

Your Impact on our Mission:

As a Principal Product Designer at Zocdoc, you will play a critical role in shaping the future of how patients discover care and how providers and practices deliver it, operating across product areas with a holistic, ecosystem-level perspective. You will define and drive design direction across large, complex, and highly ambiguous spaces, influencing not just solutions but product strategy and experience architecture. This role requires deep systems thinking across our multi-sided platform, ensuring that experiences are cohesive, scalable, and aligned across marketplace and provider surfaces.

As we evolve toward AI-native product development, you will help lead this transition by defining how design and engineering collaborate in an AI-driven environment and establishing new standards for how ideas move from concept to production using tools like Cursor, Claude Code, and other emerging technologies. Your work will have a direct and lasting impact on millions of patients and providers, shaping both the near-term product experience and the long-term trajectory of healthcare technology at Zocdoc.

You’ll enjoy this role if you are…

• Driven to solve high-impact, ambiguous problems that span multiple user groups and product areas
• Motivated by shaping not just products, but the systems, patterns, and strategies behind them
• Energized by operating at both strategic and execution levels, connecting vision to shipped outcomes
• Deeply curious about how AI is transforming product development and excited to help define what comes next
• Comfortable leading through influence, aligning teams, and driving clarity across complex, cross-functional environments

Your day to day is…

• Defining and leading design direction across complex, multi-team product areas, identifying high-leverage opportunities and guiding teams toward impactful solutions
• Partnering with product, engineering, data, and leadership to shape strategy, influence roadmaps, and drive alignment across ambiguous spaces
• Designing and overseeing cohesive, end-to-end experiences across systems, ensuring scalability and consistency across marketplace and provider and practice products
• Establishing and evolving design systems, frameworks, and patterns that enable high-quality, extensible solutions across teams
• Elevating the quality bar through hands-on work, critique, and mentorship while connecting execution to a broader product and experience vision
• Driving efficient delivery of high-impact work, guiding tradeoffs between speed, fidelity, and long-term scalability
• Leading the integration of AI-native workflows, using emerging tools to accelerate concept-to-production cycles and define new ways of working

You’ll be successful in this role if you have…

• A proven track record of leading and delivering high-impact product work across complex, multi-team problem spaces, with strong product judgment and the ability to influence strategy and direction
• Exceptional craft, creativity, and taste, consistently producing work that raises the bar and pushes both product quality and brand forward
• Deep systems thinking, with experience designing across journeys and building scalable, reusable frameworks that connect experiences across a multi-sided ecosystem
• The ability to operate as a trusted partner to product, engineering, and leadership, driving alignment and clarity in ambiguous environments
• A strong balance of speed and quality, with a track record of shipping at scale and guiding teams toward effective execution and tradeoffs
• Experience working closely with engineering and leveraging emerging AI-native tools and workflows to increase impact and evolve how products are built
• A history of raising the bar through mentorship, critique, and design leadership

Benefits:

• Flexible, hybrid work environment at our convenient San Jose location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement

*Please note, we are open to remote candidates for this role.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Staff Software Engineer on the Billing team, you’ll play a meaningful role in making sure our financial foundations are as robust and innovative as the healthcare marketplace and the growing suite of products that help providers connect with and care for their patients. You will lead the evolution of our billing systems into a flexible, best-in-class platform capable of supporting diverse and fair pricing models—ranging from our core marketplace to new AI-driven innovations like Zo, our AI Phone Assistant.

Your work is critical to ensuring our providers have clarity regarding their payments and can easily see the immense value Zocdoc brings to their practice. By architecting a scalable platform that automates complex manual workflows for our Finance team, you will remove friction and enable the business to reinvest revenue into new opportunities for patients. As a technical leader, you won't just be writing code; you'll be driving high-visibility projects from conception to launch, mentoring talented engineers, and making the architectural decisions that will define how Zocdoc scales its billing platform for years to come.

You’ll enjoy this role if you are…

• Motivated by solving complex financial and architectural puzzles that have a direct impact on company revenue and provide transparency to our providers.
• A technical leader who thrives on end-to-end ownership—driving projects from the early stages of research and technical design through to team planning, implementation, and a high-impact launch.
• Highly analytical and detail-oriented, especially when it comes to data integrity and system reliability. 
• A collaborative leader who excels at cross-squad collaboration and finds joy in bringing people together to solve a challenge.
• Someone who thrives on collaborative problem-solving and expects to learn as much from your world-class coworkers as you teach them.
• The type of person who takes genuine pride & pleasure in ensuring the numbers foot every single time.
  
  

Your day to day is…

• Leading the architectural direction of Zocdoc's billing system as we build for the future - thinking how we can scale billing as the number of providers, patients, and products we support grow.
• Building, maintaining, and improving modern, event driven workflow billing workflows and pricing algorithm systems.
• Collaborating with Finance, Product, & Design to figure out how we can solve for provider and internal billing needs with efficient technical solutions.
• Working with your engineering peers to define and implement best practices that ensure high code quality and system reliability for all new features and services.
• Ensuring the ongoing accuracy and stability of the billing engine and financial data, and triaging any issues that arise (always with the team’s support).
• Integrating the latest edge GenAI tools and technology to optimize technical planning and coding efficiency across your team and the broader engineering organization.
  
  

You’ll be successful in this role if you have…

• Meaningful (8+) years of engineering experience building and scaling high-performance backend services, ETLs, and APIs within event-driven, distributed systems—ideally in environments where data reliability and integrity are paramount.
• Familiarity with cloud-native environments (e.g., AWS) and the desire to own your team’s infrastructure (as code!).
• The mentality of an owner with an unrelenting desire to drive projects to completion; you view ambiguity as an opportunity to provide technical clarity rather than a blocker.
• Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity.
• Leadership experience steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality.
• Superb communication skills! You believe in keeping all of your stakeholders and teammates in the loop and know that multiple mediums of communication are the key to success.
• A growth mindset rooted in humility, inclusivity, and curiosity—you value diverse perspectives, enjoy learning from your mentees, and lead by example to foster a collaborative engineering culture.

NYC 

• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

Your Impact on our Mission:

The Senior Data Scientist role on the Marketplace Insurance team exists to independently deliver rigorous, high-impact analyses that inform product and business decisions within Zocdoc’s core marketplace. As part of the Marketplace Analytics team, this role supports efforts to drive patient demand, optimize the search and booking experience, and maintain a healthy, high-performing two-sided marketplace.

In this role, you will focus on the Insurance product area, helping patients better understand their coverage—one of the most critical factors in successfully matching patients with providers. You will partner closely with Product, Engineering, Design, and cross-functional stakeholders to frame complex analytical problems, define how we measure patient understanding and success, and identify opportunities to reduce friction in insurance-related workflows.

You will own end-to-end execution of analyses and experiments, applying strong statistical and analytical methods to generate clear, defensible recommendations that guide product prioritization and strategy. Success in this role requires sound analytical judgment and the ability to balance rigor, speed, and ambiguity, along with a strong foundation in technical execution and analytical craftsmanship.

You'll Enjoy this Role if You Are...

• Track record of independently executing end-to-end analyses to answer complex product and business questions, from problem framing through insight delivery
• Select and apply appropriate analytical and statistical methods based on the decision context
• Design, execute, and analyze experiments end-to-end, evaluating experiment quality and clearly communicating results, limitations, and uncertainty
• Lead structured investigations into metric changes by identifying plausible drivers, prioritizing hypotheses, and defining focused analytical plans
• Define success, guardrail, and diagnostic metrics for features or initiatives within their domain, with alignment from senior stakeholders
• Partner with Product, Engineering, and Data Engineering to ensure measurement readiness, analytical QA, and correct interpretation of results
• Anticipate and surface data quality, instrumentation, or measurement issues that could materially affect conclusions, and work with partners to resolve them
• Communicate analytical findings and recommendations clearly to stakeholders, focusing on implications, tradeoffs, and next steps
• Document analytical context, methods, and decisions in a way that enables reuse and learning across the team
• Provide informal mentorship and guidance to Data Scientists, supporting their analytical development and quality of work

Your Day-to-Day is...

• Quality, rigor, and robustness of analytical outputs, as measured through review feedback and stakeholder trust in conclusions
• Effectiveness of analyses in informing product and business decisions, including clarity of recommendations and handling of uncertainty
• Reliability and timeliness of delivery across multiple concurrent analyses or projects
• Contribution to raising analytical quality within the team through feedback, review, and knowledge sharing

You'll be successful in this role if you have...

• Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Economics, Computer Science, Engineering, or a related discipline
• 3–6 years of experience in data science roles, or equivalent experience through applied industry or research work.
• Strong understanding of statistical concepts, including experimentation, causal reasoning, and predictive modeling
• Expertise in SQL and advanced knowledge of an analytical programming language such as Python or R
• Experience owning end-to-end analytical workflows, including data validation, method selection, and result interpretation
• Ability to operate independently on moderately ambiguous problems and translate business questions into analytical approaches
• Strong written and verbal communication skills, with the ability to clearly explain analytical results, limitations, and implications
• Comfort providing feedback to peers and supporting the development of more junior data scientists
• Master’s degree or PhD in a quantitative field is a plus, but not required.

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on our Mission

Zocdoc’s most important asset is our people. In this role, you will play a critical role in shaping how Zocdoc is verbally experienced across digital channels. This role is responsible for developing high-quality, brand-aligned copy that supports both product and marketing initiatives. By translating strategic goals into compelling narratives, a Senior Copywriter ensures consistency across all touchpoints, strengthens brand voice, and helps communicate Zocdoc's mission with clarity and creativity to both internal teams and external audiences.

You’ll enjoy this role if you are…

• Personally motivated by the challenge of turning complex ideas into clear, compelling narratives that resonate with real people.
• Autonomous, urgent, and creative. You genuinely love owning your work from concept to execution, moving quickly without sacrificing quality, and finding fresh ways to say things that have been said before.
• Highly collaborative, detail-oriented, and attuned to nuance in tone, voice, and audience.
• Passionate about language as a craft and a tool—whether you’re refining a single line of UI copy or building a full campaign narrative.
• A strategic thinker who can zoom out to understand the bigger picture and zoom in to perfect every word.
• The kind of person who asks smart questions, challenges assumptions, embraces feedback, and continuously looks for better, smarter ways to create impactful work.
• Serious about your work, but not about yourself.  Let’s face it - the way things are going, you kind of need a sense of humor

Your day to day is…

• Implementing verbal branding guidelines and maintaining a consistent brand voice across various channels.
• Creating copy for marketing collateral, including digital campaigns, website content, and program materials.
• Collaborating with cross-functional teams to ensure brand voice consistency in all communications.
• Writing and refining copy for selected user interface elements and digital product experiences.
• Maintaining and updating copy libraries, messaging frameworks, and content guidelines.
• Presenting copy concepts and creative rationales to stakeholders.
• Staying updated on industry trends, emerging platforms, and evolving copywriting tools.

You’ll be successful in this role if you have…

• 5+ years of experience as a copywriter or content strategist in agency or in-house settings.
• Proficiency in content management systems and familiarity with SEO best practices; experience with AI writing tools is a plus.
• Experience with brand voice consistency across all materials, measured by brand audit scores.
• Experience utilizing user engagement metrics for written content, measured by click-through rates, time spent on pages, and conversion rates.
• Exceptional writing and editing skills, proactive communication, comfortable in collaborative settings, has a self-starting mindset and endless curiosity.
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• A Bachelor's or Associate's degree in English, Journalism, Communications, or a related major.
• Humility.  You believe in treating all people with dignity and respect, regardless of title or tenure 

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

Your Impact on our Mission:

We’re hiring a Staff Data Platform Engineer to define and lead the evolution of Zocdoc’s data platform at the intersection of data engineering and product engineering.

This role owns how data moves into, across, and out of our lakehouse and warehouse ecosystems. You’ll shape the contracts, access patterns, APIs, governance controls, and interoperability standards that enable teams to reliably produce and consume data at scale.

Unlike a traditional data engineering role, this position is focused on platform experience and data product design — building the frameworks, contracts, and service interfaces that make data trustworthy, compliant, and easy to use across both technical and non-technical stakeholders.

You will define how:

• Product teams publish high-quality, validated data into the platform
• Analytics and ML teams consume governed datasets with confidence
• Reverse ETL and activation patterns safely operationalize data back into product systems
• Access control, compliance, and governance are embedded into platform design by default

This is a highly cross-functional leadership role requiring deep data engineering expertise, strong product thinking, and the ability to influence standards across the organization.

You’ll enjoy this role if you are…

• Passionate about designing data contracts and producer/consumer interfaces, not just pipelines.
• Excited to build APIs, SDKs, and shared packages that product engineers adopt.
• Motivated to define clear access patterns across warehouse, lakehouse, and downstream systems.
• Energized by solving governance, schema evolution, and compliance challenges at scale.
• Comfortable setting long-term architectural direction while still diving into implementation details.
• Experienced in building a data product used broadly across both technical and non-technical stakeholders.
• Excited about leveraging AI-assisted and agentic workflows to multiply engineering productivity.
• Thoughtful about the guardrails, access controls, and governance required when enabling GenAI systems to interact with sensitive data.

Your day to day is…

• Defining and evolving data contract standards across the company, including schema enforcement, versioning, and validation patterns.
• Designing interoperable ingestion and publishing frameworks that enable upstream producers (e.g., product engineering teams) to integrate seamlessly with the data platform.
• Building and standardizing APIs, libraries, or SDKs that simplify event logging, schema validation, and contract compliance.
• Establishing best practices for schema registry usage and distributed schema validation across streaming and batch systems (e.g., Kafka-based systems).
• Designing clear patterns for:
• When to use the data lake vs. the warehouse
• How curated layers are exposed
• How downstream consumers access data safely
• Leading reverse ETL and activation architecture to support operational use cases.
• Defining and enforcing access control, governance, and compliance standards (e.g., PHI/PII handling, DEID boundaries, RBAC).
• Partnering with Product Engineering, Security, Compliance, Analytics Engineering, and Infrastructure to align on standards and long-term direction.
• Mentoring engineers and influencing engineering culture around data quality, ownership, and contracts.
• Driving adoption of AI-assisted development practices (e.g., cloud-based coding environments, internal AI tooling, or agentic workflows) to accelerate platform delivery.
• Designing guardrails for AI access to data systems, including scoped permissions, auditing, and compliance-aware controls.
• Partnering with product and AI teams to ensure our data contracts, schemas, and curated layers are AI-consumable and safe by default.
• Evaluating how internal data platform assets can power AI use cases and intelligent automation across the company.

You’ll be successful in this role if you have…     

• 8+ years of experience in data engineering, platform engineering, or backend platform development.
• Demonstrated experience designing data contracts, schema governance, or producer/consumer standards at scale.
• Strong expertise in Python and SQL, with hands-on experience building scalable data frameworks.
• Experience with distributed data systems such as Spark (Databricks or EMR) and modern lakehouse architectures (Delta Lake / Iceberg).
• Experience with data warehouses such as Snowflake and strong understanding of performance and access patterns.
• Familiarity with schema registry systems and schema evolution in streaming systems (e.g., Kafka).
• Experience building APIs, shared libraries, or platform services adopted by multiple teams.
• Strong understanding of access control, RBAC, and compliance constraints in regulated environments.
• Proven ability to lead cross-functional architectural initiatives across product, analytics, and infrastructure teams.
• Clear communication skills and a track record of influencing standards across an organization.
• Experience working with AI-assisted development tools or cloud-based coding environments (e.g., Claude Code, Codex, Cursor, internal code generation frameworks, or similar systems).
• Strong understanding of governance considerations for GenAI systems, including access control, prompt safety, sensitive data handling, and auditability.
• Perspective on how structured data models and contracts improve AI reliability and downstream automation.

Bonus if you have…

• Experience designing reverse ETL frameworks or operational activation pipelines.
• Familiarity with metadata and governance platforms (e.g., Unity Catalog, Collibra, OpenMetadata).
• Experience building internal developer platforms for event logging or data publishing.
• Experience working in regulated environments involving PHI/PII.
• Experience integrating streaming systems (Kafka/Kinesis) with warehouse and lakehouse ecosystems.

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

Your Impact on our Mission:

We’re hiring a Staff Data Platform Engineer to define and lead the evolution of Zocdoc’s data platform at the intersection of data engineering and product engineering.

This role owns how data moves into, across, and out of our lakehouse and warehouse ecosystems. You’ll shape the contracts, access patterns, APIs, governance controls, and interoperability standards that enable teams to reliably produce and consume data at scale.

Unlike a traditional data engineering role, this position is focused on platform experience and data product design — building the frameworks, contracts, and service interfaces that make data trustworthy, compliant, and easy to use across both technical and non-technical stakeholders.

You will define how:

• Product teams publish high-quality, validated data into the platform
• Analytics and ML teams consume governed datasets with confidence
• Reverse ETL and activation patterns safely operationalize data back into product systems
• Access control, compliance, and governance are embedded into platform design by default

This is a highly cross-functional leadership role requiring deep data engineering expertise, strong product thinking, and the ability to influence standards across the organization.

You’ll enjoy this role if you are…

• Passionate about designing data contracts and producer/consumer interfaces, not just pipelines.
• Excited to build APIs, SDKs, and shared packages that product engineers adopt.
• Motivated to define clear access patterns across warehouse, lakehouse, and downstream systems.
• Energized by solving governance, schema evolution, and compliance challenges at scale.
• Comfortable setting long-term architectural direction while still diving into implementation details.
• Experienced in building a data product used broadly across both technical and non-technical stakeholders.
• Excited about leveraging AI-assisted and agentic workflows to multiply engineering productivity.
• Thoughtful about the guardrails, access controls, and governance required when enabling GenAI systems to interact with sensitive data.

Your day to day is…

• Defining and evolving data contract standards across the company, including schema enforcement, versioning, and validation patterns.
• Designing interoperable ingestion and publishing frameworks that enable upstream producers (e.g., product engineering teams) to integrate seamlessly with the data platform.
• Building and standardizing APIs, libraries, or SDKs that simplify event logging, schema validation, and contract compliance.
• Establishing best practices for schema registry usage and distributed schema validation across streaming and batch systems (e.g., Kafka-based systems).
• Designing clear patterns for:
• When to use the data lake vs. the warehouse
• How curated layers are exposed
• How downstream consumers access data safely
• Leading reverse ETL and activation architecture to support operational use cases.
• Defining and enforcing access control, governance, and compliance standards (e.g., PHI/PII handling, DEID boundaries, RBAC).
• Partnering with Product Engineering, Security, Compliance, Analytics Engineering, and Infrastructure to align on standards and long-term direction.
• Mentoring engineers and influencing engineering culture around data quality, ownership, and contracts.
• Driving adoption of AI-assisted development practices (e.g., cloud-based coding environments, internal AI tooling, or agentic workflows) to accelerate platform delivery.
• Designing guardrails for AI access to data systems, including scoped permissions, auditing, and compliance-aware controls.
• Partnering with product and AI teams to ensure our data contracts, schemas, and curated layers are AI-consumable and safe by default.
• Evaluating how internal data platform assets can power AI use cases and intelligent automation across the company.

You’ll be successful in this role if you have…     

• 8+ years of experience in data engineering, platform engineering, or backend platform development.
• Demonstrated experience designing data contracts, schema governance, or producer/consumer standards at scale.
• Strong expertise in Python and SQL, with hands-on experience building scalable data frameworks.
• Experience with distributed data systems such as Spark (Databricks or EMR) and modern lakehouse architectures (Delta Lake / Iceberg).
• Experience with data warehouses such as Snowflake and strong understanding of performance and access patterns.
• Familiarity with schema registry systems and schema evolution in streaming systems (e.g., Kafka).
• Experience building APIs, shared libraries, or platform services adopted by multiple teams.
• Strong understanding of access control, RBAC, and compliance constraints in regulated environments.
• Proven ability to lead cross-functional architectural initiatives across product, analytics, and infrastructure teams.
• Clear communication skills and a track record of influencing standards across an organization.
• Experience working with AI-assisted development tools or cloud-based coding environments (e.g., Claude Code, Codex, Cursor, internal code generation frameworks, or similar systems).
• Strong understanding of governance considerations for GenAI systems, including access control, prompt safety, sensitive data handling, and auditability.
• Perspective on how structured data models and contracts improve AI reliability and downstream automation.

Bonus if you have…

• Experience designing reverse ETL frameworks or operational activation pipelines.
• Familiarity with metadata and governance platforms (e.g., Unity Catalog, Collibra, OpenMetadata).
• Experience building internal developer platforms for event logging or data publishing.
• Experience working in regulated environments involving PHI/PII.
• Experience integrating streaming systems (Kafka/Kinesis) with warehouse and lakehouse ecosystems.

Benefits

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

Your Impact on Our Mission:

As a Staff Site Reliability Engineer (SRE) at Zocdoc, you will shape how we operate safe, observable, and scalable systems across the company. You’ll lead initiatives that improve incident response, define reliability patterns, and drive organization-wide operational excellence—helping us build systems that fail gracefully, recover quickly, and scale efficiently.

You won’t just respond to incidents—you’ll help design the systems, tools, and practices that teams rely on to avoid them. Your work will clarify ownership, improve on-call quality, and strengthen our observability posture. By embedding best practices into how we build and run services, you’ll enable every engineering team at Zocdoc to move faster, safer, and with greater confidence.

You’ll thrive in this role if you…

• Stay composed and clear during incidents, and use them as catalysts for systemic improvement
• Treat observability as a strategic capability that enables better decisions, not just better dashboards
• Build scalable, default-safe patterns and tools that support resiliency and reliability
• Build strong cross-functional relationships and navigate complex systems to drive scalable, reliable outcomes
• Are endlessly curious—about how systems fail, how teams operate, and how to make both better
• Share knowledge generously and help others build with confidence and operational rigor

Your day to day is…

• Participate in and influence high-impact incident response efforts, contributing calm decision-making and retrospective-driven learning
• Define and evolve org-wide incident practices, retrospectives, and reliability tooling 
• Architect and evolve observability platforms that offer actionable insight into system health, business-critical paths, and failure modes
• Lead the development of reliability and observability practices, including alerting hygiene, SLOs, and deployment safeguards
• Guide teams in building resilient, fault-tolerant services through consultative design, operational reviews, and safety-focused defaults
• Partner with Product, Platform, and Security teams to ensure new systems are operable and scalable from day one
• Design and implement internal tools that improve deployment safety, incident coordination, and production readiness
• Mentor engineers across teams in operational rigor, reliability principles, and system debugging

You’ll be successful in this role if you have…

• 8+ years of experience operating and scaling production infrastructure in cloud-native environments
• Deep expertise in incident response, debugging distributed systems, and driving reliability improvements
• Strong working knowledge of observability stacks (metrics, logs, traces), alerting strategy, and SLO design
• Experience implementing fault isolation, graceful degradation, and chaos engineering practices
• Proficiency with infrastructure-as-code and config management (e.g., Terraform, CDK, etc.)
• A proven ability to influence teams through standards, tooling, and culture—not just code
• A growth mindset and strong communication skills for mentoring, influencing, and aligning across teams

Benefits:

• Flexible, hybrid work environment
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

About the Role:

This role will shape the backbone of Zocdoc’s provider data ecosystem - building high-performing teams, scalable processes, and cross-functional systems that enable rapid marketplace expansion and world-class data quality. As a manager within Provider Data Operations, you will own and scale a growing function responsible for ensuring the integrity, accuracy, completeness, and compliance of provider data across the platform. You will drive operational strategy, lead process and automation initiatives, and partner closely with global stakeholders to deliver efficiency and reliability at scale.

A Day in the Life of a Provider Data Operations Manager: 

• Own Team Performance & Operational Outcomes
  Lead a team of 20–30 (including Researchers, Associates, Senior Associates, and Team Leads) and own end-to-end performance across productivity, quality, SLA adherence, and operational reliability. Ensure consistent delivery through strong oversight, prioritization, and removal of execution roadblocks.
• Lead Cross-Functional Initiatives & Drive Impact
  Own medium-sized projects and cross-functional initiatives, driving timelines, stakeholder alignment, and measurable outcomes. Partner closely with Product, Engineering, Sales, and other stakeholders to resolve systemic issues and improve workflows.
• Plan Capacity & Enable Scalable Execution
  Manage capacity planning and prioritization across monthly and quarterly horizons. Anticipate future skill and resource needs, and align team structure to evolving business demands and strategic goals.
• Develop Leaders & Build High-Performing Teams
  Coach and develop both individual contributors and Team Leads through structured feedback, performance reviews, and targeted development plans. Build a strong talent pipeline through hiring, retention, and creating a high-engagement, recognition-driven environment.
• Drive Data-Informed Decisions & Continuous Improvement
  Leverage data and performance insights to identify trends, risks, and opportunities. Translate insights into actionable improvements that enhance efficiency, quality, and team effectiveness.
• Enable AI & Automation at Scale
  Identify and drive high-impact opportunities to leverage AI and automation across workflows. Partner with AI, Product, and Engineering teams to design, test, and scale solutions that reduce manual effort, improve data quality, and increase operational throughput. Guide the team in adopting AI-driven tools and transitioning from manual processes to scalable systems.
• Align Team with Strategy & Business Priorities
  Translate high-level objectives into clear, actionable plans for the team. Reinforce priorities, manage trade-offs, and maintain alignment during periods of change or ambiguity. Represent team needs effectively in leadership and cross-functional forums.
• Manage Stakeholder Relationships & Navigate Complexity
  Build strong relationships across functions, balance competing priorities, and align stakeholders around shared goals. Navigate ambiguity, make sound decisions with incomplete information, and ensure the team remains focused on outcomes.

Skills & Qualifications:

• Bachelor’s/Master’s degree from a reputed institution with a strong academic record. 
• 9-12 years of experience in data/business operations, analytics, or research, with at least 2–3 years managing and coaching people (10+ direct or indirect reports) in operations or customer service teams.
• Proven experience scaling teams and operations, including hiring, process reengineering, and leading leads.
• Familiarity with Microsoft Excel and Google Sheets including Google AppScripts.
• Excellent communication and stakeholder management skills; strong customer-service orientation.
• Analytical mindset with attention to detail and the ability to operate effectively in a fast-paced, evolving environment.
• Familiarity with Salesforce, SQL, BI tools (Tableau / Power BI), or automation platforms is a plus.
• A background in US healthcare/ US insurance or Healthcare Tech companies is a plus.
• Experience working across global or cross-timezone teams (India/US) is a plus.
• Track record of using AI or advanced automation and driving AI initiatives to improve workflow efficiency.
• Ability to guide teams in adopting AI tools and integrating them into day-to-day operations, moving from experimentation to sustained impact.

Benefits: 

• An incredible team of smart and supportive people.
• A competitive compensation package, including attractive medical insurance.
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids.
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace.
• Cellphone and wifi reimbursement.
• Competitive parental leave.
• Sabbatical leave (over 5 years).
• Annual sponsored health check-ups.
• Zocdoc is certified as a Great Place to Work 2025-2026.

Your Impact on our Mission

Zocdoc’s most important asset is our people.  As an Integration Health Engineer, you’ll play a meaningful role in making sure Zocdoc's core technology and data flows are stable, performant, and reliable. You will be the proactive guardian of our system integrations, ensuring seamless connectivity between various applications and third-party services. Your expertise will be vital to maintaining the high availability of our systems, which is critical to Zocdoc's mission of delivering a better healthcare experience.  

Shift Timing: This is a night shift from 11:30 PM IST to 8:30 AM IST.

You’ll enjoy this role if you are…

• Personally motivated by solving complex, real-time technical puzzles.
• Autonomous, urgent, and creative. You genuinely love diagnosing system failures and searching for solutions that are complete, not just the obvious band-aid.
• Highly detail-oriented and meticulous about system reliability and performance.
• Passionate about maintaining the highest standards of data flow and system connectivity.
• A proactive problem-solver who anticipates and resolves issues before they impact the business.
• The kind of person who thrives on cross-functional collaboration with engineering and operations teams.
• Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor.

 
Your day to day is…

• Full ownership of the continuous monitoring and health checks of system integrations.
• Troubleshooting and resolving real-time integration errors, API failures, and data flow disruptions.
• * Building and fostering relationships with Account, DevOps, and IT teams to coordinate fixes and improvements.
• Analyzing logs and alerts to determine the root cause of system failures and documenting resolutions.
• Optimizing existing integrations for efficiency and enhanced performance.
• Working with cutting edge GenAI tools and technology.

You’ll be successful in this role if you have…

• An unrelenting desire to build more equitable, inclusive and diverse workplaces.  You view this role as an opportunity to create positive change
• Meaningful (2+ years) experience in system integration health, API monitoring, and network troubleshooting
• *Required* The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Proficiency in scripting/query languages like SQL, Python, PowerShell, or Bash for log analysis and automation.
• A compassionate but consultative, and confident approach when collaborating on technical issues with cross-functional teams.
• A fundamental understanding of API integrations, system operations, and incident management best practices.
• Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Experience with industry-standard monitoring tools such as Splunk, Datadog, or Prometheus.
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• Humility.  You believe in treating all people with dignity and respect, regardless of title or tenure 

Benefits:

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare reimbursement
• The chance to create a better healthcare experience for millions of patients!
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Zocdoc is certified as a Great Place to Work 2022-2026

Your Impact on our Mission:
We’re looking for a thoughtful and creative Internal Communications Manager to partner with Zocdoc’s Revenue organization.

You’ll be the embedded communications owner helping teams make sense of strategy, priorities, and performance—and understand what it all means for their work. Along the way, you’ll turn complex initiatives into clear stories, run engaging org forums, partner with leaders in change management, and design communications that bring focus, alignment and motivation. You’ll spend ~70–80% of your time embedded with Revenue, with dedicated time to contribute to high-impact companywide initiatives that shape how Zocdoc communicates and connects.

You’ll enjoy this role if you are…

• Energized by working closely with Sales and Revenue leaders—and comfortable balancing competing priorities to focus communications where they’ll have the greatest impact.
• A sharp, creative writer who enjoys breaking down complex, multi-audience problems into clear, engaging narratives and practical next steps, even under time pressure.
• Comfortable operating in fast-moving, ambiguous environments where priorities shift and good judgment is needed, even in the absence of perfect information.
• An organizationally savvy and persuasive partner who builds trust, understands how decisions get made, and knows how to influence outcomes—tailoring your approach to different stakeholders without relying on formal authority.
• Results-oriented and accountable: you like owning work end to end, setting clear success metrics, iterating based on feedback or data, and ensuring follow-through.
• Excited to use generative AI and other tools to scale your impact, increase quality, and work smarter.

Your day to day is…

• Set and own the communications strategy and cadence for the Revenue organization, so teams understand priorities, strategy shifts, and what they mean for execution—especially as the business evolves.
• Work closely with Revenue leadership to turn business priorities into clear, actionable communications that help teams stay aligned and focused.
• Lead change communications for the Revenue organization, partnering closely with HRBPs to plan, sequence, and deliver clear messaging during team structure or operating changes.
• Plan and run Revenue-wide meetings (such as Revenue All-Hands), shaping agendas, messages, and leader talking points so meetings clearly communicate priorities, recognize wins, and leave team members feeling motivated. 
• Shape the content and experience for key Revenue events (for example, President’s Club and in-person team days), ensuring it connects teams to the business; partner with production and logistics teams to execute. 
• Track whether communications are working by reviewing feedback, survey responses, meeting engagement, and leader input—and adjust approach to improve effectiveness over time. 
• Spend ~20–30% of your time contributing to companywide communications, taking ownership of shared initiatives that extend beyond the Revenue organization.

You’ll be successful in this role if you have…

• Experience operating as an embedded internal communications partner (typically 7–10 years), supporting fast-moving business teams—ideally Revenue or Sales organizations—and owning both communications strategy and hands-on execution.
• Strong writing and storytelling skills, with the ability to break down complex, multi-audience problems into clear narratives that help teams understand what matters and take action.
• Business and organizational fluency, including comfort with revenue motions, metrics, and operating rhythms—and an understanding of how decisions get made in complex organizations.
• Influence and judgment, with a track record of advising leaders, navigating competing priorities, and driving alignment without formal authority—especially during moments of change.
• A results-oriented mindset, including setting clear success metrics, managing timelines, learning from feedback or data, and ensuring quality work gets delivered on schedule.
• A modern, tech-forward approach, using tools like generative AI to improve quality, speed, and scale of communications.
• Bachelor’s degree or equivalent practical experience.

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

Don't see an opening that matches your interests right now?

We'd still love to hear from you! As Zocdoc continues to grow, we are always looking to connect with those who are looking to improve the future of healthcare! Tell us what you're most interested in and your career goals at this time. If there's a role that we think might be a good fit now or in the future, we'll reach out!

Don't see an opening that matches your interests right now?

We'd still love to hear from you! As Zocdoc continues to grow, we are always looking to connect with those who are looking to improve the future of healthcare! Tell us what you're most interested in and your career goals at this time. If there's a role that we think might be a good fit now or in the future, we'll reach out!

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Sales Manager, SMB Sales, you will be responsible for managing a highly motivated sales team, to drive results that grow revenue for Zocdoc. You will lead, hire, train, and retain top talent, while creating and fostering a culture that empowers the team to hit targets. You will be responsible for driving not just the results of their team, but also the culture in a way that is best for Zocdoc patients, providers, and employees.

You’ll enjoy this role if you are…

• An executor who is able to partner with leadership to take ideas and turn them into reality
• The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work
• Passionate about leveraging data to create actionable insights develop their team members and drive their business forward
• The kind of person who builds a culture of high performance and impact by establishing trust with their teams

Your day-to-day is…

• Managing and coaching a bench of individual contributors who are driving results
• Building a diverse and inclusive talent pipeline and leadership bench
• Working with stakeholders across the business to ensure requirements are met to hit targets
• Communicating actively and often with tailored messaging so that all of our stakeholders are in the loop, and our sales team is motivated and focused
• Strategizing and prioritizing. There’s no shortage of ideas - but time isn’t infinite.  You’ll lean on data and your knowledge of our organization to make sure you’re smartly deciding what needs to happen now, and what can wait until later
• Working closely with Sales Leadership and our Sales Operations team to build out reporting, forecasts, and roadmaps

You’ll be successful in this role if you have…

• An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive change
• A meaningful (2+ years) of sales leadership experience
• Demonstrated experience building strong teams that perform, and tout an inclusive, supportive, and collaborative culture
• Proven track record of working broadly across an organization, working with multiple stakeholders across all tenure buckets (executive to individual contributor)
• Strong business acumen, and an appreciation for reporting and data fidelity
• Experience working autonomously
• A passion for healthcare and health systems, and a deep understanding of its complexity
• Excellent communication skills, both written and verbal

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified
•  

Your Impact on our Mission

Healthcare is complicated: people are anxious about their health, insurance coverage is obscure, and there’s uncertainty in finding the right type of care. Meanwhile, providers face thin margins, growing competition, and operational workflows that drown their staff in administrative burden. As a Principal UX Researcher on the Provider Team, you’ll immerse yourself deeply in understanding these problems, focusing in particular on understanding the B2B and SaaS sides of our business. You’ll spend your time diving deep into the mindsets of marketing and operational leaders at healthcare practices, and understanding the software and tools they use to attract new patients, schedule and manage appointments, and monitor performance. 

As Zocdoc’s first Principal level researcher, you’ll report to the Director of Research and partner with Product, Design, Engineering, Analytics, and GTM leadership to proactively shape product strategy. You’ll set the bar for high quality strategic research that cuts across product teams and shapes the product roadmap. You’ll identify unanswered research questions and unvalidated assumptions across the company, develop a clear POV on user needs, and use research insights to drive business objectives. 

You’ll enjoy this role if you are…

• Personally motivated by being a positive change agent in the world and want to dive into solving complex social problems
• Excited to dive into B2B/SaaS research. You've operated in these complex environments before and understand the user and the buyer are rarely the same person, so you know how to design for both
• Excited about the challenge of building a company-wide culture of research and learning
  Motivated to continuously experiment with AI and find ways to leverage new tools and processes at all stages of the research process 
• Serious about your work, but not about yourself.  Let’s face it - the way things are going, you kind of need a sense of humor

Your day-to-day is…

• Scoping and executing complex, multi-phase B2B research studies across provider product areas, including ads, performance, scheduling preferences, new provider acquisition, and more
• Packaging old and new insights from diverse research studies into memorable frameworks that are usable by diverse audiences
• Building and evolving new research systems that reduce one-off reactive research
• Evolving the research team’s programmatic work including quantitative benchmarking, continuous discovery, rolling surveys, longitudinal studies, quarterly contextual inquiries, and more
• Leading SaaS research integration by partnering with Sales and Marketing to design and gather feedback for pilot programs, complement existing insights, and integrate continuous, user-centered feedback loops into go-to-market and product decisions
• Programmatically recruiting and maintaining relationships with hard-to-access enterprise users
• Mentoring Senior and Lead Researchers
• Staying current with evolving AI-enabled research practices and approach new tools with a proactive, curious, and experimental mindset
• Making the case for strategic human-centered research in a data-driven organization

You’ll be successful in this role if you have…

• Meaningful (7+ years) experience in UX research and a strong research portfolio that showcases your adaptive process, precise and generative insights, and ability to impact product direction
• Experience in B2B or SaaS environments with complex users and stakeholders
• A strong product sense and willingness to get into the weeds of complex B2B user experiences
• An expert and varied methodological toolset
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• Experience leading foundational, cross-team research efforts
• Experience building or rebuilding research programs from scratch
• Adaptability to zoom out to systems-level strategy and zoom in to execution details
• Comfort in navigating ambiguity and political nuance

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Don't see an opening that matches your interests right now?

We'd still love to hear from you! As Zocdoc continues to grow, we are always looking to connect with those who are looking to improve the future of healthcare! Tell us what you're most interested in and your career goals at this time. If there's a role that we think might be a good fit now or in the future, we'll reach out!

*Please note, we are open to remote candidates for this role.

Your Impact on our Mission

Zocdoc’s most important asset is our people.  As a Staff Software Engineer on the Scheduling team, you’ll play a meaningful role in building the best healthcare journey for our patients and providers possible. You will help develop experiences not just in Zocdoc, but integrate with other ecosystems to reach patients where they are. 

At our best, we empower patients to make informed healthcare decisions with confidence while driving a significant, high-visibility impact on Zocdoc’s business. You’ll tackle complex technical challenges, simplifying an array of complex domains. These domains are across the tech stack; from our modern backend, to frontend experiences that are deployed on Zocdoc and on client’s own interfaces.. You will ensure scalability, resilience, and user experience are at the forefront of everything we build. 

As a Staff Software Engineer, you’ll design, build, and optimize Zocdoc’s applications, ensuring they are scalable, secure, and intuitive. You’ll collaborate closely with product, design, and backend teams, shaping the future of our scheduling experience while mentoring other engineers and championing best practices across the organization.

You’ll enjoy this role if you are…

• Personally motivated by building user facing applications that are changing the healthcare experience for patients
• A product-driven engineer who loves working in a highly collaborative and supportive environment
• Motivated by building products that make healthcare easier
• Passionate about building diverse and inclusive teams and culture
• Excited to lead the development of projects and to work as part of a cross functional development team.

Your day to day is…

• Making a meaningful impact as you participate in all phases of product development, including the design, development, testing, and release of provider and patient-facing features 
• Lead large, high visibility projects. 
• Manage deadlines and navigate ambiguity.
• Shipping scalable production code across the development stack
• Ownership of the software development lifecycle - including architecture, development, testing, and observability
• Building and fostering relationships with our agile team of engineers, product managers, and designers
• Mentoring your peers, with the notion that helping others means learning and growing yourself
• Promote new technologies and new process to improve the way we work. 
• Working with cutting edge GenAI tools and technology

You’ll be successful in this role if you have…

• Meaningful (7+ years) experience in full stack software development
• A results oriented mindset. You are always striving to deliver quickly and reliably.
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Passion for technology and the ability to think critically about performance, scalability, and reliability of software 
• A compassionate but consultative, and confident approach to working with Product partners to deliver high quality products to our patients and providers.
• A strong understanding of system design and architecture
• The mentality of an entrepreneur/owner and a strong bias to action. 
• Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
• Passion for technology and the ability to think critically about performance, scalability, and reliability of software 
• Humility. You believe in treating all people with dignity and respect, regardless of title or tenure 
• An unrelenting desire to build more equitable, inclusive and diverse workplaces.  You view this role as an opportunity to create positive change

Benefits: 

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on our Mission

As a Staff Software Engineer on the Sponsored Results (SPO) team, you will play a critical role in scaling and evolving one of Zocdoc’s largest growth engines. You’ll partner closely with product, design, data science, and infrastructure teams to modernize the systems that power our Sponsored Results platform—refactoring backend services and APIs for scalability and reliability, optimizing data pipelines to unify modeling logic, and advancing the SPO provider product experience through high-performance, end-to-end engineering. Your work will directly shape how providers connect with patients by improving platform efficiency, spend effectiveness, and user trust, while setting the technical standard for system design, code quality, and cross-functional collaboration to ensure the Sponsored Results platform is built for long-term innovation and growth.

To ensure fair consideration, candidates should apply to only one Staff Software Engineer role at Zocdoc. Please avoid submitting multiple applications, as we will review your profile for the most relevant opportunity.

You’ll enjoy this role if you are…

• Passionate about backend engineering, building scalable systems, and solving complex, data-driven challenges
• Excited to work at the intersection of software engineering, data, and machine learning to optimize APIs, pipelines, and model-serving infrastructure
• Motivated by improving both system performance and user experience to drive meaningful outcomes for providers and patients
• A technical leader who dives deep into architecture, mentors others, and sets high standards for code quality and collaboration
• A clear, inclusive communicator who thrives in fast-moving environments and bridges product, data science, and engineering perspectives

Your day to day is…

• Leading the design and architecture of backend services, APIs, and model-serving systems that power Zocdoc’s Sponsored Results platform for scalability, reliability, and performance
• Optimizing and unifying data pipelines to support multiple modeling workflows, improving efficiency and consistency across SPO’s ML ecosystem
• Collaborating closely with product, data science, and infrastructure teams to build seamless provider experiences and accelerate product innovation
• Driving architectural direction and technical excellence through clear design documentation, code reviews, and hands-on implementation
• Mentoring engineers across the team, fostering strong engineering standards, and raising the technical bar for full-stack and backend development
• Analyzing complex product and system challenges, balancing immediate business impact with long-term platform scalability and maintainability
• Working with cutting-edge GenAI tools and technology

You’ll be successful in this role if you have…

• A proven track record of owning and scaling complex, user-facing platforms, balancing near-term delivery with a long-term technical vision
• Deep expertise in backend system design — from APIs and data pipelines to understanding best practices on integrating with front-end architecture 
• Experience optimizing large-scale, data-driven systems (preferably in ML or advertising domains) with a focus on performance, reliability, and measurable business impact
• Strong communication skills that bridge technical and non-technical audiences, aligning product, data science, user experience, and engineering priorities
• A passion for mentoring engineers, driving best practices in testing, deployment, and maintainability, and elevating team-wide engineering quality
• Familiarity with cloud-native environments (e.g., AWS) and distributed systems, applying modern DevOps and CI/CD principles
• A growth mindset rooted in humility, inclusivity, and curiosity—valuing diverse perspectives and fostering an equitable, collaborative engineering culture

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on our Mission

Zocdoc’s most important asset is our people. As an Account Executive, you will serve as key trusted advisors to Zocdoc’s largest clients. Working closely with various internal teams (Client Success, Product, Engineering, Operations), you ensure that our Enterprise clients are set up for success and growing on our platform. Managing a book of business between $5-8M in revenue, your key goal is growing our Enterprise partnerships through provider expansion and booking performance. 

You’ll enjoy this role if you are...

• Passionate about owning your own book of business 
• Excited to lead strategic conversations with both internal and external executives 
• A strong believer in leveraging data to create actionable insights that will directly inform client strategy
• Interested in the Healthcare or Consumer Technology 
• Motivated by clear metrics and targets

Your day to day is…

• Identifying and executing on business development opportunities including provider expansion 
• Forecasting organic and inorganic growth projections across accounts 
• Building strategic relationships with existing clients across all functional areas (i.e. Operations, Marketing, Strategy, etc.) at the executive level and establish a trusted adviser relationship 
• Taking a proactive approach in identifying opportunities utilizing data and tools to improve booking performance 
• Developing, managing and executing against operational and commercial account strategies while holding clients accountable for their responsibilities in the partnership
• Preparing for and leading regular business review discussions with client project lead and decision maker/executive teams with key takeaways and next steps
• Providing guidance and support for the Client Success team supporting your accounts

You’ll be successful in this role if you have…

• 5-7 years of account management, business development, or other client services experience
• A proven track record of building and maintaining C-Suite level client relationships
• Experience with Microsoft PowerPoint, Excel, and Tableau
• Exceptional written and oral presentation skills
• Strong analytical skills 

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on our Mission

Zocdoc’s most important asset is our people. As the Design Director, Practice Solutions, you will own and drive the design direction for a critical part of our platform, shaping how providers run and grow their practices while improving how patients access care. You will lead a team of designers and help to define the product and design strategy for the Practice Solutions domain, ensuring that experiences are cohesive, scalable, and deliver meaningful business and user outcomes. This role requires strong systems thinking across a multi-sided platform, as well as the ability to connect long-term vision with near-term execution. 

As we evolve toward AI-native product development, you will guide teams in adopting new tools and workflows, helping define how design and engineering collaborate in an AI-driven environment and ensuring we build products with greater speed, quality, and leverage. You will help this team identify and define new product opportunities, shaping zero-to-one initiatives that expand how providers run their practices and how patients access care.

You’ll enjoy this role if you are…

• Personally motivated by solving complex, real-world problems through systems and platforms
• Excited to lead teams and shape both the work and how the work gets done
• Energized by influencing product direction and driving alignment across Product, Engineering, Sales, Data Science, and leadership
• Passionate about design quality, scalability, and building durable, long-term solutions
• A systems thinker who thrives in ambiguity and operates effectively at both strategic and execution levels
• The kind of person who enjoys building platforms and infrastructure over polishing isolated features
• Excited by zero-to-one work, turning ambiguous ideas into tangible products and scalable solutions

Your day to day is…

• Leading and developing a team of product designers, supporting their growth, performance, and overall impact
• Defining and driving product and design strategy for the Practice Solutions domain in partnership with Product and Engineering leadership
• Driving alignment and decision-making across teams and stakeholders, ensuring cohesive, high-quality experiences at scale
• Establishing and evolving systems, frameworks, and patterns that enable scalable, extensible solutions across the platform
• Raising the quality bar through critique, mentorship, and clear standards for craft, while ensuring teams deliver high-impact work efficiently
• Building strong cross-functional relationships and influencing senior stakeholders to achieve shared outcomes
• Leading the adoption of AI-native workflows, enabling teams to leverage emerging tools to improve how products are designed and built

You’ll be successful in this role if you have…

• Meaningful experience (8+ years) in product design, including leading and developing high-performing design teams, with a leadership style that is direct, empowering, and highly collaborative
• A strong track record of defining product and design strategy, operating as a strategic partner to Product and Engineering leadership, and delivering measurable impact across complex product areas
• Deep systems thinking, with experience building scalable platforms, workflows, or B2B tools, and driving alignment and decision-making across multiple teams and stakeholders
• A high bar for craft and execution, with a demonstrated ability to raise quality across teams while delivering effectively at scale and balancing speed, quality, and long-term sustainability
• A strong sense of ownership and bias toward action, with experience leading zero-to-one product work and integrating emerging technologies, including generative AI, into modern product development workflows

Benefits:

• Flexible, hybrid work environment at our convenient San Jose location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Don't see an opening that matches your interests right now?

We'd still love to hear from you! As Zocdoc continues to grow, we are always looking to connect with those who are looking to improve the future of healthcare! Tell us what you're most interested in and your career goals at this time. If there's a role that we think might be a good fit now or in the future, we'll reach out!

Your Impact on Our Mission

As a Technical Account Manager (TAM), you’ll serve as a consultative technical resource, providing responsive support to maintain the stability and accuracy of Zocdoc’s integration with a practice’s Electronic Health Record (EHR) and proactive support to identify technical optimizations focused on Enterprise client growth and success. Your primary focus will be identifying opportunities to improve business results driven by integrations, investigating solutions, and acting on those solutions. Your work helps safeguard provider availability and ultimately ensures a seamless scheduling experience for patients and providers alike. Additionally, you’ll focus on investigating and resolving sync-related issues for all existing Enterprise clients. You’ll manage complex configurations, monitor integration health, and solve technical challenges that help maximize appointment inventory across large healthcare organizations.

You’ll enjoy this role if you are…

• Thrive in a fast-paced, evolving environment by proactively identifying and addressing challenges that impact client success metrics.
• Communicate with clarity and confidence, effectively collaborating across technical and non-technical stakeholders—including Account Teams, Engineering, and Product—to ensure alignment with strategic client goals.
• Commit to delivering high-impact, client-centric support by anticipating needs, independently initiating sync reviews, availability audits, and migrations, and maintaining strong, consultative relationships with Enterprise-level clients..
• A self-starter who excels at managing ambiguity, taking initiative to update or create documentation, and resolving issues through data-driven problem solving.
• Actively seek growth opportunities by deepening technical expertise in areas such as EHR integrations and API behaviors and sharing this knowledge to uplift the team.
• Driven by measurable outcomes, regularly using sync reports, booking data, and client KPIs to prioritize work and demonstrate value.
• Focused on continuous improvement, consistently developing and executing technical project plans that drive results and support both client success and business objectives.
• Build trust through transparency, empathy, and reliable execution—especially during high-stakes moments like escalations or optimization initiatives.

Your day-to-day is…

The essential functions are listed, but not limited to:

• Outbound Enterprise Support: Manages a book of business, driving proactive tasks to completion for all technical troubleshooting and optimization initiatives for Tier 1 or 2 Enterprise clients.
• Inbound Enterprise Support: Own technical troubleshooting, configuration adjustments, and ongoing integration account support for all Enterprise clients.
• Troubleshooting & Investigations: Diagnose and resolve integration issues, reviewing system logs and integration health reports, and making configuration adjustments. 
• Project Assistance & Management: Develops project timelines and organizes technical work for Enterprise migrations, audits, and technical initiatives by collaborating with Integration Support, Enterprise Existing Business, and Engineering teams.
• Client Communication: Anticipates client needs, leading, de-escalating, and managing integration-related challenges by acting as a technical liaison between clients and internal teams.
• Implementation: Consulting on, deploying, and maintaining integrations for our existing Enterprise clients, including those outside designated books of business. Providing testing, QA, and go-live support as necessary to support newly implemented Enterprise scheduling.
• Internal Teams Collaboration: Work closely with internal teams (Account Management, Customer Success, and Integration Maintenance) to support Enterprise clients post-implementation.

You’ll be successful in this role if you have…

• 3 - 4+ years of experience in a Tier 2 technical support, help desk, or customer support role.
• 1+ years of commercial client success, account executive, or technical account management experience.
• Proven expertise in troubleshooting complex technical issues with a strong analytical mindset and a bias toward root cause analysis and resolution.
• Exceptional communication skills with the ability to translate technical concepts for non-technical audiences and influence stakeholders at all levels.
• Familiarity with project management and troubleshooting tools such as Jira, Confluence, Postman, Salesforce, or similar.
• Basic knowledge of network troubleshooting, API concepts, or system configurations is a plus.
• Bachelor’s degree in a computer-related field or a mixture of IT-related certifications or relevant experience is a plus

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer-funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Don't see an opening that matches your interests right now?

We'd still love to hear from you! As Zocdoc continues to grow, we are always looking to connect with those who are looking to improve the future of healthcare! Tell us what you're most interested in and your career goals at this time. If there's a role that we think might be a good fit now or in the future, we'll reach out!

Your Impact on our Mission:

We are looking for a Staff Software Engineer to join the Appointment Management team at Zocdoc! This team owns the provider calendar and inbox: the core tools healthcare providers use to view, modify, and manage their appointments and availability on Zocdoc. We’re building toward a future where Zocdoc’s calendar is the go-to scheduling system in healthcare, and your work will directly improve how providers run their practices and how patients get care faster.

As a staff engineer at Zocdoc, you’ll balance individual contribution with mentorship. You'll have the opportunity to work across the stack, with an emphasis on frontend development. You’ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You’ll build scalable products that make the healthcare experience for patients, providers, and Zocdocr’s simpler, safer, and more efficient.

You’ll enjoy this role if you are…

• Excited by the challenge of improving core scheduling systems that sit at the heart of healthcare delivery
• Passionate about the user experience
• A product-driven engineer who loves working in a highly collaborative and supportive environment
• Motivated by building products that make healthcare easier
• Excited to use technology to enhance the consumer experience
• Passionate about building diverse and inclusive teams and culture
• Excited to lead projects and be a mentor for other engineers

 Your day to day is…

• Owning the end to end development of consumer facing applications, primarily working on our frontend web apps using React and Typescript. We also use GQL, C#, and AWS-based microservices
• Building reliable, performant systems that power Zocdoc’s provider calendar and inbox, handling complex scheduling logic and scalability challenges, and guiding long-term technical strategy
• Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers to ensure a polished user experience
• Championing a culture of engineering excellence, leading by example in code quality, performance, and operational ownership
• Mentoring your peers, with the notion that helping others means learning and growing yourself
• Working with cutting edge GenAI tools and technology

You’ll be successful in this role if you have…     

• 8+ years of significant expertise in front-end/full-stack development; experience with design systems and component-based design is a plus
• Passion for technology and the ability to think critically about performance, scalability, and reliability of software
• Enthusiasm for solving high-impact, system-level problems
• Empathy for users and a passion for great UX
• Implemented fast and efficient software solutions using object-oriented or functional languages. Some of the technologies we utilize are C#, Scala, React, and Node.js (note, our interview process is language agnostic)
• Designed and built user facing web applications that scale 
• Improved developer productivity, efficiency and velocity by setting up the best practices for coding, testing, deployment and observability
• Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices
• Effective communication skills, and the capability to dive into technical details at an appropriate level for technical and non-technical stakeholders

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified
• Can be remote-friendly, would need to work EST

Your Impact on our Mission

As an AI Support Operations Manager, you’ll play a meaningful role in evolving how we deliver customer support by using AI to create more efficient, high-quality experiences. This is a first-of-its-kind role at Zocdoc, created at a pivotal moment in our growth as we invest in smarter support operations. You’ll own how AI is designed and scaled across chat, voice, and email, helping automate repetitive work so our teams can focus on complex, human-centered interactions. Your work will directly impact customer satisfaction, team productivity, and our ability to grow efficiently. You’ll partner across teams to turn emerging AI capabilities into real, measurable outcomes. Beyond optimizing workflows, you’ll help build a more thoughtful and scalable support experience. If you’re excited to drive innovation while elevating the human side of support, this is a unique opportunity to make a lasting impact.
 
You’ll enjoy this role if you are…

• Personally motivated by improving customer experiences through innovation and thoughtful application of AI
• Autonomous, urgent, and creative. You genuinely love solving complex operational problems and turning ambiguity into scalable solutions
• Highly analytical and detail-oriented, with a strong instinct for identifying optimization opportunities in workflows and systems
• Passionate about emerging technologies, especially AI, and their potential to transform customer support
• A cross-functional collaborator who thrives working with Product, Engineering, CX, and external partners
• The kind of person who proactively identifies opportunities for improvement and takes ownership of driving them forward

Your day to day is…

• Full ownership of AI-powered support workflows, including design, configuration, testing, and ongoing optimization across platforms like Forethought AI
• Identifying and implementing opportunities to automate workflows and reduce friction, improving both customer and agent experiences
• Building and fostering relationships with cross-functional partners including CX, Product, Engineering, Analytics, and external AI vendors
• Monitoring and driving performance across key metrics like containment, deflection, CSAT, and productivity, and taking action when results fall short
• Establishing quality standards and review processes to ensure AI interactions meet brand and customer experience expectations
• Translating emerging AI capabilities into pilots, experiments, and scalable operational rollouts
• Leveraging generative AI tools and technologies to continuously improve response quality and operational efficiency 

You’ll be successful in this role if you have…

• 5–7 years of experience, including 3–5 years in customer support operations, CX tooling, or similar roles
• Hands-on experience implementing and optimizing AI-powered support tools (e.g., Forethought AI) and working within CRM platforms
• Experience translating support processes and SOPs into scalable, system-driven workflows and automations
• Proven ability to own and improve performance metrics such as CSAT, containment, deflection, and productivity
• Experience partnering cross-functionally with Product, Engineering, CX, and Analytics to deliver operational solutions
• Experience managing external vendors or AI platform partners and influencing product direction
• Excellent communication and stakeholder management skills, with the ability to work effectively across technical and non-technical teams
• A strong sense of ownership and bias to action, with a passion for applying AI and automation to improve customer and agent experiences 

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Your Impact on our Mission

Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc. In this role, you will focus on proactively engaging key stakeholders at large, complex healthcare entities to drive their success in the Zocdoc marketplace. You are a value-added consultant, tasked with delivering well-timed, data-driven insights leading to successful outcomes for your customers. Our ECSMs don’t shy away from challenging conversations — they champion new ideas, inspire innovation, and appropriately challenge the status quo, all in the name of driving Zocdoc’s most important partnerships forward into the future.

You’ll enjoy this role if you are…

• Goal-oriented. You believe in the power of setting big goals and then breaking them down into the manageable, bite-sized inputs that lead you there
• Process-driven. You thrive in an environment that provides clear direction on where to focus your time and attention
• Intellectually curious. You're always looking for new ways to develop and grow provider and user success
• Hungry for collaboration. The best ECSMs understand that success is a team sport, but it’s up to you to bring the right people — both from our clients and from Zocdoc — together to achieve great things

Your day-to-day is…

• Serving as a trusted advisor and primary point of contact for some of Zocdoc’s largest customers
• Engaging your customers on key optimization opportunities and driving them toward improvements intended to maximize the impact of Zocdoc on their business
• Collaborating with cross-functional team members including sales, support, technical services, and more to align on customer goals and our shared approach to driving success
• Understanding and helping design client-specific narratives around adoption, utilization, and return on investment
• Spearheading customer conversations around new product developments, specialty-specific insights and best practices, and opportunities for continued learning

You’ll be successful in this role if you have…

• Relationship management experience. 2-3 years professional experience in customer success or account management roles
• Strong communication skills. You’re a confident written and verbal communicator with experience in building buy-in toward a shared objective
• A creative eye for how to do things better. You’re able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc
• An appetite for continuous learning. You’re eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development
• A positive outlook toward change. Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

About us:

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. However, in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

About the Role:

In this position, you will play a key role in identifying and resolving product issues by leveraging data, secondary research, and cross-functional collaboration. You'll work closely with product, and operations teams to scale operational processes using AI driven methods and javascripts. This role requires strong analytical thinking, clear communication, and a proactive approach to problem-solving. If you enjoy using data to drive decisions, improve user experience, and have a knack for scaling operational processes, this role is for you.

A Day in the Life of a Senior Provider Data Operations Associate: 

• Utilize AI prompts to achieve overall workflow efficiency
• Develop and maintain Google Apps Script on spreadsheets, JavaScript on web based tools to automate routine tasks
• Troubleshoot and optimize existing Apps Script and JavaScript applications to ensure functionality, scalability, and improved performance
• Utilize SQL to extract, manipulate, audit, and analyze data
• Leverage data from various dashboards to generate actionable insights
• Support product decisions through unstructured research backed by data 

Skills & Qualifications:

• At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above).
• At least 3-4 years of work experience.
• Proven ability to use AI tools to automate tasks.
• Advanced skills in Microsoft Excel and Google Sheets including Google AppScripts.
• Working knowledge of JavaScript and comfort navigating web-based tools. 
• Understanding of Python is a plus.
• Expertise in SQL is a plus.
• Effective communicator who can synthesize technical and non-technical information for diverse stakeholders.
• Demonstrated ability to digest problem statements and translate them into clear tasks or recommendations.
• Ability to manage and prioritize multiple tasks in a fast-paced environment and a high sense of accountability and urgency.
• A background in US healthcare or Healthcare Tech companies is a plus.

Benefits

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare/creche facility for kids
• The chance to create a better healthcare experience for millions of patients!
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups

Zocdoc is certified as a Great Place to Work 2025-2026

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Senior Associate, Accounting Operations Senior Associate, you’ll play a meaningful role in keeping our financial engine running smoothly so our teams can focus on connecting patients with the care they need. You’ll help ensure our procure-to-pay processes are seamless, our vendors are paid accurately and on time, and our financials are clean, reliable, and audit- ready. Your work won’t just support Accounting — it will enable teams across the business to move faster and operate with confidence.

You’ll enjoy this role if you are…

• Personally motivated by creating clarity, structure, and efficiency in fast-moving environments.
  
• Highly detail-oriented and accountable, taking pride in accuracy without losing sight of the bigger picture.
  
• Passionate about delivering an excellent experience to both internal partners and external vendors.
  
• A natural collaborator who values strong relationships and thoughtful communication.
  
• The kind of person who spots opportunities for improvement and takes initiative to drive solutions.
  

Your day to day is…

• Full ownership of day-to-day accounts payable operations, managing invoices from receipt through approval and payment.
  
• Thoughtfully reviewing invoices for accuracy, coding, PO matching, and policy compliance before posting.
  
• Preparing and initiating vendor payments (ACH, wire, check) in line with approval workflows and internal controls.
  
• Monitoring T&E and corporate card activity, reviewing expense reports for compliance, and ensuring timely reimbursement and accurate expense recognition.
  
• Tracking prepaid expenses and booking accruals for T&E-related expenses when necessary.
  
• Preparing reconciliations for AP, T&E, corporate cards, gift cards, and other assigned accounts — and resolving reconciling items with urgency and care.
  
• Supporting month-end close and maintaining organized, audit-ready documentation.
  
• Building and fostering strong relationships with Finance, Procurement, vendors, and business stakeholders to provide clear visibility into invoice and payment status.
  
• Proactively escalating risks or recurring issues, always bringing context and potential solutions.
  

You’ll be successful in this role if you have…

• Meaningful (3+ years) experience in accounts payable, procure-to-pay, and/or T&E within a corporate environment.
  
• A passion for operational excellence, process improvement, and accurate financial reporting.
  
• A compassionate but consultative and confident approach when partnering with stakeholders and vendors.
  
• Practical knowledge of accounting fundamentals and GAAP concepts relevant to expenses, accruals, and payables.
  
• Superb communication skills — you keep stakeholders informed and know that the right message, delivered the right way, makes all the difference.
  
• Experience supporting month-end close activities and audit requests (Preferred).
  
• Intermediate Excel Skills.
  
• Familiarity with ERP, procurement, and T&E systems (e.g., NetSuite, Coupa, or similar) (Preferred).
  
• Experience working in a fast-paced or growing organization (Preferred).

Benefits

• An incredible team of smart and supportive people
  
• A competitive compensation package, including attractive medical insurance
  
• Amazing perks – think catered lunch every day, Ping Pong, etc.
  
• Daycare/creche facility for kids
  
• The chance to create a better healthcare experience for millions of patients!
  
• Corporate wellness programs with Headspace
  
• Cellphone and wifi reimbursement
  
• Competitive parental leave
  
• Sabbatical leave(over 5 years)
  
• Annual sponsored health check-ups 
  . 

*Please note, we are open to remote candidates for this role.

Your Impact on our Mission

As a Staff Software Engineer on the Marketplace Growth team at Zocdoc, you’ll transform ideas into reality by rapidly prototyping, iterating, and delivering high-impact experiences that help patients discover and access care. You’ll take ownership of the systems that power Zocdoc’s user acquisition and engagement, ensuring our top-of-funnel experiences are stable, scalable, and high-performing. This includes driving the evolution of our SEO infrastructure, which powers thousands of patient-facing pages; iterating on provider profile and practice page designs to create seamless, trustworthy experiences; and building AI-driven systems that introduce new, intelligent ways for users to learn about Zocdoc. You’ll collaborate closely with Design, Product, and Marketing counterparts to align on strategy, deliver measurable impact, and continuously refine how patients connect with healthcare providers—all while fostering a culture of technical excellence, mentorship, and innovation that keeps Zocdoc at the forefront of healthcare technology.

To ensure fair consideration, candidates should apply to only one Staff Software Engineer role at Zocdoc. Please avoid submitting multiple applications, as we will review your profile for the most relevant opportunity.

You’ll enjoy this role if you are…

• Driven by the opportunity to impact healthcare positively, our mission is to create a seamless, efficient, and deeply human experience
• Product-driven with a relentless focus on user needs
• Passionate about engineering excellence, with a strong focus on promoting best practices in code quality, testing, and long-term maintainability across teams and the organization
• Demonstrates strong ownership of their technical domain and invests in mentoring others by sharing knowledge and best practices across teams

Your day to day is…

• Leading the technical direction of Zocdoc’s acquisition platform, enhancing system stability and user experience. Guiding technical discussions, ensuring decisions are scalable and dependable, and aligning infrastructure with the team’s broader mission
• Building scalable APIs and microservices that power frictionless data access and informed patient decision-making
• Collaborating with design counterparts to iterate on user experiences and improve the overall customer journey
• Proactively engaging with product counterparts to align on vision, strategy, and execution, ensuring projects stay on track and deliver business value
• Mentoring engineers and driving team excellence through coding standards, automation, and continuous improvement
• Leading bold innovation initiatives centered on AI, leveraging emerging data sources and cutting-edge architectures to position Zocdoc as a leader in healthcare technology

You’ll be successful in this role if you have…

• Owned and evolved complex, user-facing platforms end-to-end, balancing rapid delivery with long-term technical vision to ensure scalable, maintainable, and impactful experiences
• Designed and built performant systems with search engine optimization (SEO) and page speed as top priorities, ensuring fast, reliable, and discoverable patient experiences at scale
• Architected full-stack solutions spanning backend APIs, AWS-based infrastructure, and React systems that are modular, reusable, and leveraged across teams
• Integrated with third-party data sources and content management systems, such as Contentful, to deliver dynamic, flexible, and content-rich user experiences
• Leveraged large language model (LLM) systems to transform raw user data into actionable insights, powering intelligent and personalized features
• Driven engineering excellence through best-in-class practices in testing, CI/CD, observability, and system performance optimization
• Mentored and collaborated across distributed teams, promoting strong technical foundations, clear communication, and an inclusive, innovative engineering culture

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified