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Senior Product Designer

Zocdoc · Silicon Valley, CA

Product California Posted Apr 28, 2026

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

As a Senior Product Designer at Zocdoc, you will play a crucial role in driving the user experience and design direction on one of our most impactful products. You’ll be responsible for leading design projects from ideation to implementation and contributing to the overall growth and success of the design team. With your expertise, creativity, and leadership skills, you will help shape the future of healthcare technology and directly influence the way healthcare providers reach patients searching for care.

You’ll enjoy this role if you are…

Passionate about creating user-centered designs that have a real impact on people's lives.
Excited to collaborate with cross-functional teams and influence product strategy and direction.
Comfortable working in a fast-paced, dynamic environment where you can drive meaningful change.

Your day to day is…

Leading and successfully delivering design projects of significant scope, ambiguity, and complexity, ensuring high-quality outcomes.
Designing and iterating quickly to support product decisions, executive reviews, and dynamic problem spaces.
Communicating design rationale clearly and persuasively to cross-functional partners and stakeholders.
Tackling complex workflows and data-rich experiences, translating them into intuitive, usable interfaces.
Acting as a design leader within the team, bringing valuable insights and perspectives to design crits and cross-functional meetings.
Staying up to date with the latest design and research trends, tools, and best practices, incorporating them into your work.
Contributing to the development of design and research guidelines and standards, ensuring their adherence throughout the process.

You’ll be successful in this role if you have…

5+ years of experience as a product designer, with a strong portfolio demonstrating strong craft, clear thinking, and business impact.
BA/BS degree in design, a related field (e.g., interaction, graphic, visual communications, product, industrial), or equivalent practical experience
A proven ability to operate effectively with senior stakeholders and incorporate feedback into high-quality outcomes.
Strong instincts for high-quality iterations, especially in fast-moving contexts.
Experience designing for consumer marketplace, complex workflows, ads or marketing tooling for B2B a strong plus.
Excellent communication and interpersonal skills, enabling effective collaboration and articulation of design decisions.
Strong leadership skills, with a proven track record of mentoring and guiding junior designers.
Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes.
Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices.
A life-long learner mentality with a growth mindset

Benefits:

Flexible, hybrid work environment at our convenient San Jose location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.

Silicon Valley, CA Base Salary Range

$147,500—$185,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

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Senior Product Designer

Zocdoc · New York, NY

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Product California Posted Apr 28, 2026

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

As a Senior Product Designer at Zocdoc, you will play a crucial role in driving the user experience and design direction on one of our most impactful products. You’ll be responsible for leading design projects from ideation to implementation and contributing to the overall growth and success of the design team. With your expertise, creativity, and leadership skills, you will help shape the future of healthcare technology and directly influence the way healthcare providers reach patients searching for care.

You’ll enjoy this role if you are…

Passionate about creating user-centered designs that have a real impact on people's lives.
Excited to collaborate with cross-functional teams and influence product strategy and direction.
Comfortable working in a fast-paced, dynamic environment where you can drive meaningful change.

Your day to day is…

Leading and successfully delivering design projects of significant scope, ambiguity, and complexity, ensuring high-quality outcomes.
Designing and iterating quickly to support product decisions, executive reviews, and dynamic problem spaces.
Communicating design rationale clearly and persuasively to cross-functional partners and stakeholders.
Tackling complex workflows and data-rich experiences, translating them into intuitive, usable interfaces.
Acting as a design leader within the team, bringing valuable insights and perspectives to design crits and cross-functional meetings.
Staying up to date with the latest design and research trends, tools, and best practices, incorporating them into your work.
Contributing to the development of design and research guidelines and standards, ensuring their adherence throughout the process.

You’ll be successful in this role if you have…

5+ years of experience as a product designer, with a strong portfolio demonstrating strong craft, clear thinking, and business impact.
BA/BS degree in design, a related field (e.g., interaction, graphic, visual communications, product, industrial), or equivalent practical experience
A proven ability to operate effectively with senior stakeholders and incorporate feedback into high-quality outcomes.
Strong instincts for high-quality iterations, especially in fast-moving contexts.
Experience designing for consumer marketplace, complex workflows, ads or marketing tooling for B2B a strong plus.
Excellent communication and interpersonal skills, enabling effective collaboration and articulation of design decisions.
Strong leadership skills, with a proven track record of mentoring and guiding junior designers.
Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes.
Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices.
A life-long learner mentality with a growth mindset

Benefits:

Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$148,000—$185,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

Ready to apply?

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Zocdoc

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ZO

Principal Product Designer

Zocdoc · Silicon Valley, CA

Apply now

Product California Posted Apr 20, 2026

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission:

As a Principal Product Designer at Zocdoc, you will play a critical role in shaping the future of how patients discover care and how providers and practices deliver it, operating across product areas with a holistic, ecosystem-level perspective. You will define and drive design direction across large, complex, and highly ambiguous spaces, influencing not just solutions but product strategy and experience architecture. This role requires deep systems thinking across our multi-sided platform, ensuring that experiences are cohesive, scalable, and aligned across marketplace and provider surfaces.

As we evolve toward AI-native product development, you will help lead this transition by defining how design and engineering collaborate in an AI-driven environment and establishing new standards for how ideas move from concept to production using tools like Cursor, Claude Code, and other emerging technologies. Your work will have a direct and lasting impact on millions of patients and providers, shaping both the near-term product experience and the long-term trajectory of healthcare technology at Zocdoc.

You’ll enjoy this role if you are…

Driven to solve high-impact, ambiguous problems that span multiple user groups and product areas
Motivated by shaping not just products, but the systems, patterns, and strategies behind them
Energized by operating at both strategic and execution levels, connecting vision to shipped outcomes
Deeply curious about how AI is transforming product development and excited to help define what comes next
Comfortable leading through influence, aligning teams, and driving clarity across complex, cross-functional environments

Your day to day is…

Defining and leading design direction across complex, multi-team product areas, identifying high-leverage opportunities and guiding teams toward impactful solutions
Partnering with product, engineering, data, and leadership to shape strategy, influence roadmaps, and drive alignment across ambiguous spaces
Designing and overseeing cohesive, end-to-end experiences across systems, ensuring scalability and consistency across marketplace and provider and practice products
Establishing and evolving design systems, frameworks, and patterns that enable high-quality, extensible solutions across teams
Elevating the quality bar through hands-on work, critique, and mentorship while connecting execution to a broader product and experience vision
Driving efficient delivery of high-impact work, guiding tradeoffs between speed, fidelity, and long-term scalability
Leading the integration of AI-native workflows, using emerging tools to accelerate concept-to-production cycles and define new ways of working

You’ll be successful in this role if you have…

A proven track record of leading and delivering high-impact product work across complex, multi-team problem spaces, with strong product judgment and the ability to influence strategy and direction
Exceptional craft, creativity, and taste, consistently producing work that raises the bar and pushes both product quality and brand forward
Deep systems thinking, with experience designing across journeys and building scalable, reusable frameworks that connect experiences across a multi-sided ecosystem
The ability to operate as a trusted partner to product, engineering, and leadership, driving alignment and clarity in ambiguous environments
A strong balance of speed and quality, with a track record of shipping at scale and guiding teams toward effective execution and tradeoffs
Experience working closely with engineering and leveraging emerging AI-native tools and workflows to increase impact and evolve how products are built
A history of raising the bar through mentorship, critique, and design leadership

Benefits:

Flexible, hybrid work environment at our convenient San Jose location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.

Silicon Valley, CA Base Salary Range

$170,000—$260,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

Ready to apply?

Apply to Zocdoc

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Zocdoc

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ZO

Director, Product Design

Zocdoc · Silicon Valley, CA

Apply now

Product California Posted Apr 14, 2026

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As the Design Director, Practice Solutions, you will own and drive the design direction for a critical part of our platform, shaping how providers run and grow their practices while improving how patients access care. You will lead a team of designers and help to define the product and design strategy for the Practice Solutions domain, ensuring that experiences are cohesive, scalable, and deliver meaningful business and user outcomes. This role requires strong systems thinking across a multi-sided platform, as well as the ability to connect long-term vision with near-term execution.

As we evolve toward AI-native product development, you will guide teams in adopting new tools and workflows, helping define how design and engineering collaborate in an AI-driven environment and ensuring we build products with greater speed, quality, and leverage. You will help this team identify and define new product opportunities, shaping zero-to-one initiatives that expand how providers run their practices and how patients access care.

You’ll enjoy this role if you are…

Personally motivated by solving complex, real-world problems through systems and platforms
Excited to lead teams and shape both the work and how the work gets done
Energized by influencing product direction and driving alignment across Product, Engineering, Sales, Data Science, and leadership
Passionate about design quality, scalability, and building durable, long-term solutions
A systems thinker who thrives in ambiguity and operates effectively at both strategic and execution levels
The kind of person who enjoys building platforms and infrastructure over polishing isolated features
Excited by zero-to-one work, turning ambiguous ideas into tangible products and scalable solutions

Your day to day is…

Leading and developing a team of product designers, supporting their growth, performance, and overall impact
Defining and driving product and design strategy for the Practice Solutions domain in partnership with Product and Engineering leadership
Driving alignment and decision-making across teams and stakeholders, ensuring cohesive, high-quality experiences at scale
Establishing and evolving systems, frameworks, and patterns that enable scalable, extensible solutions across the platform
Raising the quality bar through critique, mentorship, and clear standards for craft, while ensuring teams deliver high-impact work efficiently
Building strong cross-functional relationships and influencing senior stakeholders to achieve shared outcomes
Leading the adoption of AI-native workflows, enabling teams to leverage emerging tools to improve how products are designed and built

You’ll be successful in this role if you have…

Meaningful experience (8+ years) in product design, including leading and developing high-performing design teams, with a leadership style that is direct, empowering, and highly collaborative
A strong track record of defining product and design strategy, operating as a strategic partner to Product and Engineering leadership, and delivering measurable impact across complex product areas
Deep systems thinking, with experience building scalable platforms, workflows, or B2B tools, and driving alignment and decision-making across multiple teams and stakeholders
A high bar for craft and execution, with a demonstrated ability to raise quality across teams while delivering effectively at scale and balancing speed, quality, and long-term sustainability
A strong sense of ownership and bias toward action, with experience leading zero-to-one product work and integrating emerging technologies, including generative AI, into modern product development workflows

Benefits:

Flexible, hybrid work environment at our convenient San Jose location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and internal equity. The base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.

Silicon Valley, CA Base Salary Range

$250,000—$290,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

Ready to apply?

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Principal UX Researcher

Zocdoc · New York, NY

Apply now

Product New York Posted Apr 14, 2026

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Healthcare is complicated: people are anxious about their health, insurance coverage is obscure, and there’s uncertainty in finding the right type of care. Meanwhile, providers face thin margins, growing competition, and operational workflows that drown their staff in administrative burden. As a Principal UX Researcher on the Provider Team, you’ll immerse yourself deeply in understanding these problems, focusing in particular on understanding the B2B and SaaS sides of our business. You’ll spend your time diving deep into the mindsets of marketing and operational leaders at healthcare practices, and understanding the software and tools they use to attract new patients, schedule and manage appointments, and monitor performance.

As Zocdoc’s first Principal level researcher, you’ll report to the Director of Research and partner with Product, Design, Engineering, Analytics, and GTM leadership to proactively shape product strategy. You’ll set the bar for high quality strategic research that cuts across product teams and shapes the product roadmap. You’ll identify unanswered research questions and unvalidated assumptions across the company, develop a clear POV on user needs, and use research insights to drive business objectives.

You’ll enjoy this role if you are…

Personally motivated by being a positive change agent in the world and want to dive into solving complex social problems
Excited to dive into B2B/SaaS research. You've operated in these complex environments before and understand the user and the buyer are rarely the same person, so you know how to design for both
Excited about the challenge of building a company-wide culture of research and learning
Motivated to continuously experiment with AI and find ways to leverage new tools and processes at all stages of the research process
Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor

Your day-to-day is…

Scoping and executing complex, multi-phase B2B research studies across provider product areas, including ads, performance, scheduling preferences, new provider acquisition, and more
Packaging old and new insights from diverse research studies into memorable frameworks that are usable by diverse audiences
Building and evolving new research systems that reduce one-off reactive research
Evolving the research team’s programmatic work including quantitative benchmarking, continuous discovery, rolling surveys, longitudinal studies, quarterly contextual inquiries, and more
Leading SaaS research integration by partnering with Sales and Marketing to design and gather feedback for pilot programs, complement existing insights, and integrate continuous, user-centered feedback loops into go-to-market and product decisions
Programmatically recruiting and maintaining relationships with hard-to-access enterprise users
Mentoring Senior and Lead Researchers
Staying current with evolving AI-enabled research practices and approach new tools with a proactive, curious, and experimental mindset
Making the case for strategic human-centered research in a data-driven organization

You’ll be successful in this role if you have…

Meaningful (7+ years) experience in UX research and a strong research portfolio that showcases your adaptive process, precise and generative insights, and ability to impact product direction
Experience in B2B or SaaS environments with complex users and stakeholders
A strong product sense and willingness to get into the weeds of complex B2B user experiences
An expert and varied methodological toolset
Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
Experience leading foundational, cross-team research efforts
Experience building or rebuilding research programs from scratch
Adaptability to zoom out to systems-level strategy and zoom in to execution details
Comfort in navigating ambiguity and political nuance

Benefits:

Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$186,700—$240,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

Ready to apply?

Apply to Zocdoc

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