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Specialist, Customer Experience

Zocdoc · USA Remote

Customer Experience USA Remote Posted May 1, 2026

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our mission:

As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat.

You’ll enjoy this role if you are…

Super-positive and empathetic: you see the best in people and know how to bring it out
A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment
Passionate about bringing solutions to providers
Excited to learn new techniques and systems

Your day to day is…

Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively
Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience
Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effectively
Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels
Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method

You’d be successful in this role if you have….

Excellent communication and interpersonal skills, both in verbal and written form
Customer service experience, preferably in a healthcare or technology-related field
Strong problem-solving abilities and adaptability in a fast-paced environment
Exceptional organizational skills and attention to detail
Dedication to delivering best-in-class customer service and promoting Zocdoc's mission

Benefits:

Flexible work environment
Competitive PTO
100% paid employee health benefit options (including medical, dental, and vision)
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

Remote Hourly Pay Range

$21—$26 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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Inbound Sales Development Representative

Zocdoc · New York, NY

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Local Sales New York USA Remote Posted May 1, 2026

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact On Our Mission:

As an Inbound Sales Development Representative (iSDR) you’ll play a critical role in putting power back into the hands of the patient by helping us meet and exceed our sales growth goals. This isn’t your standard sales job - you’ll be given constant support, with a hands-on, immersive training program, consistent feedback, and development, and work alongside driven and passionate sales professionals.

As a Zocdoc’r, you’re never working alone. Your Sales Manager will act as your dedicated coach, guiding you through inbound and outbound sales strategies. You’ll master communicating value efficiently, navigating gatekeepers, and executing on a successful outreach strategy from our comprehensive training program.

You’ll enjoy this role if you are…

Courageous, determined, and not afraid to fail
Motivated by meeting and exceeding targets and goals
A strong believer in individual accountability
Intellectually curious and looking to develop and grow your sales and persuasion skills
Enthusiastic about working in a diverse and supportive team environment

Your day to day is…

Fielding a high volume of inbound inquiries from Doctors’ offices
Responding to, and qualifying inbound leads over the phone
Collaborating with your teammates to get to our inbound leads quickly
Working closely with your manager and sales executives to track meeting success rate and outcomes
Communicating and collaborating with team members on best practices and processes
Innovating and testing creative ways to gain access and trust with prospective customers
Smartly prioritizing and organizing your time to be as productive as possible
Working closely with your manager to implement coaching and feedback
Attending weekly team, and all employee meetings to understand the why behind your work and the impact it has on Zocdoc’s patients

You’ll be successful in this role if you have…

A desire to build a career in sales
An ability to manage high-volume tasks in an organized way
Experience with persuasion and objection handling
Strong written and verbal communication skills
The desire to receive and implement feedback
A passion for creating a better patient experience

Benefits:

Flexible, hybrid work environment at our convenient Soho location
Competitive PTO
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified
Uncapped commission

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$28.84—$33.65 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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Team Lead, Trust and Safety

Zocdoc · USA Remote

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Customer Experience USA Remote Posted Apr 30, 2026

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc's most important asset is our people. As the Team Lead for Trust & Safety Operations, you'll play a central role in protecting the integrity of Zocdoc's marketplace — ensuring that patients, providers, and internal partners can trust how we make and enforce Trust & Safety decisions at scale.

Trust & Safety depends on nuance, fairness, and consistency. In this role, you'll bridge strategy and frontline execution — ensuring that growth and the responsible adoption of AI never come at the expense of accuracy, accountability, or trust. You'll be a force multiplier for the team: providing the human judgment, coaching, and operational rigor that cannot be fully automated, while helping Zocdoc scale responsibly.

This is a fully remote role open to candidates based anywhere in the United States.

You'll enjoy this role if you are…

Excited and fluent in working alongside AI tools — leveraging automation where it helps and stepping in where human judgment is critical.
Energized by coaching others and raising the bar on quality, not just clearing your own queue.
Comfortable making judgment calls in ambiguous, high-stakes scenarios and clearly explaining the "why" behind your decisions.
Highly organized and motivated by smooth operations, clear expectations, and consistent processes.
Curious about how patterns in cases, metrics, and feedback can surface deeper risks or opportunities for improvement.
Able to balance empathy for team members and users with a clear-eyed view of risk, policy, and marketplace integrity.

Your day to day is…

Translating strategy into action: supporting leadership in turning priorities into clear goals, workflows, and expectations for the team.
Managing and improving AI-assisted workflows — documenting failure patterns and helping refine safeguards and escalation paths.
Reviewing complex, escalated, or high-risk cases and partnering with ICs to reach sound, policy-aligned outcomes.
Running or contributing to huddles, calibrations, and retrospectives — ensuring decisions are captured and followed through.
Providing real-time coaching on case handling, documentation quality, tone, and policy interpretation.
Monitoring operational health — including backlogs, SLAs, and error patterns — and raising flags when risks or bottlenecks emerge.
Partnering with leadership and cross-functional stakeholders (e.g., Legal, Engineering) to clarify edge cases and sharpen playbooks and tooling.
Supporting onboarding and ramp for new ICs through shadowing, 1:1s, and structured feedback.

You'll be successful in this role if you have…

Experience in Trust & Safety, Operations, Risk, or a similar function where policy enforcement and sound judgment are central to the work.
Demonstrated experience as a team lead, mentor, subject matter expert, or informal leader who has supported others' performance and development.
Fluency with AI-assisted workflows and tools (e.g., ChatGPT, Claude, or similar); ability to immediately apply AI to accelerate and elevate team output.
A track record of making thoughtful, risk-informed decisions with incomplete information and documenting your rationale clearly.
Strong written and verbal communication skills — with the ability to translate complex policies into clear, operational guidance.
Comfort with metrics and QA frameworks: reading dashboards, spotting trends, and turning insights into action.
An ownership mindset: you proactively surface risks, drive follow-through, and care deeply about the team's outcomes and health.

Benefits

Flexible work environment
Competitive PTO
100% paid employee health benefit options (including medical, dental, and vision)
401(k) with employer-funded match
Corporate wellness programs with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. The base salary range for this role is currently $65,000 – $85,000 for remote positions only. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. This position may also be eligible for variable pay and/or equity.

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity.

Remote Base Salary Range

$65,000—$85,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

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Manager, SMB Sales

Zocdoc · New York, NY

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Local Sales New York USA Remote Posted Apr 14, 2026

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Sales Manager, SMB Sales, you will be responsible for managing a highly motivated sales team, to drive results that grow revenue for Zocdoc. You will lead, hire, train, and retain top talent, while creating and fostering a culture that empowers the team to hit targets. You will be responsible for driving not just the results of their team, but also the culture in a way that is best for Zocdoc patients, providers, and employees.

You’ll enjoy this role if you are…

An executor who is able to partner with leadership to take ideas and turn them into reality
The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work
Passionate about leveraging data to create actionable insights develop their team members and drive their business forward
The kind of person who builds a culture of high performance and impact by establishing trust with their teams

Your day-to-day is…

Managing and coaching a bench of individual contributors who are driving results
Building a diverse and inclusive talent pipeline and leadership bench
Working with stakeholders across the business to ensure requirements are met to hit targets
Communicating actively and often with tailored messaging so that all of our stakeholders are in the loop, and our sales team is motivated and focused
Strategizing and prioritizing. There’s no shortage of ideas - but time isn’t infinite. You’ll lean on data and your knowledge of our organization to make sure you’re smartly deciding what needs to happen now, and what can wait until later
Working closely with Sales Leadership and our Sales Operations team to build out reporting, forecasts, and roadmaps

You’ll be successful in this role if you have…

An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive change
A meaningful (2+ years) of sales leadership experience
Demonstrated experience building strong teams that perform, and tout an inclusive, supportive, and collaborative culture
Proven track record of working broadly across an organization, working with multiple stakeholders across all tenure buckets (executive to individual contributor)
Strong business acumen, and an appreciation for reporting and data fidelity
Experience working autonomously
A passion for healthcare and health systems, and a deep understanding of its complexity
Excellent communication skills, both written and verbal

Benefits:

Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$80,500—$133,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

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Technical Account Manager

Zocdoc · New York, NY

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Sales & Customer Success USA Remote Posted Apr 14, 2026

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on Our Mission

As a Technical Account Manager (TAM), you’ll serve as a consultative technical resource, providing responsive support to maintain the stability and accuracy of Zocdoc’s integration with a practice’s Electronic Health Record (EHR) and proactive support to identify technical optimizations focused on Enterprise client growth and success. Your primary focus will be identifying opportunities to improve business results driven by integrations, investigating solutions, and acting on those solutions. Your work helps safeguard provider availability and ultimately ensures a seamless scheduling experience for patients and providers alike. Additionally, you’ll focus on investigating and resolving sync-related issues for all existing Enterprise clients. You’ll manage complex configurations, monitor integration health, and solve technical challenges that help maximize appointment inventory across large healthcare organizations.

You’ll enjoy this role if you are…

Thrive in a fast-paced, evolving environment by proactively identifying and addressing challenges that impact client success metrics.
Communicate with clarity and confidence, effectively collaborating across technical and non-technical stakeholders—including Account Teams, Engineering, and Product—to ensure alignment with strategic client goals.
Commit to delivering high-impact, client-centric support by anticipating needs, independently initiating sync reviews, availability audits, and migrations, and maintaining strong, consultative relationships with Enterprise-level clients..
A self-starter who excels at managing ambiguity, taking initiative to update or create documentation, and resolving issues through data-driven problem solving.
Actively seek growth opportunities by deepening technical expertise in areas such as EHR integrations and API behaviors and sharing this knowledge to uplift the team.
Driven by measurable outcomes, regularly using sync reports, booking data, and client KPIs to prioritize work and demonstrate value.
Focused on continuous improvement, consistently developing and executing technical project plans that drive results and support both client success and business objectives.
Build trust through transparency, empathy, and reliable execution—especially during high-stakes moments like escalations or optimization initiatives.

Your day-to-day is…

The essential functions are listed, but not limited to:

Outbound Enterprise Support: Manages a book of business, driving proactive tasks to completion for all technical troubleshooting and optimization initiatives for Tier 1 or 2 Enterprise clients.
Inbound Enterprise Support: Own technical troubleshooting, configuration adjustments, and ongoing integration account support for all Enterprise clients.
Troubleshooting & Investigations: Diagnose and resolve integration issues, reviewing system logs and integration health reports, and making configuration adjustments.
Project Assistance & Management: Develops project timelines and organizes technical work for Enterprise migrations, audits, and technical initiatives by collaborating with Integration Support, Enterprise Existing Business, and Engineering teams.
Client Communication: Anticipates client needs, leading, de-escalating, and managing integration-related challenges by acting as a technical liaison between clients and internal teams.
Implementation: Consulting on, deploying, and maintaining integrations for our existing Enterprise clients, including those outside designated books of business. Providing testing, QA, and go-live support as necessary to support newly implemented Enterprise scheduling.
Internal Teams Collaboration: Work closely with internal teams (Account Management, Customer Success, and Integration Maintenance) to support Enterprise clients post-implementation.

You’ll be successful in this role if you have…

3 - 4+ years of experience in a Tier 2 technical support, help desk, or customer support role.
1+ years of commercial client success, account executive, or technical account management experience.
Proven expertise in troubleshooting complex technical issues with a strong analytical mindset and a bias toward root cause analysis and resolution.
Exceptional communication skills with the ability to translate technical concepts for non-technical audiences and influence stakeholders at all levels.
Familiarity with project management and troubleshooting tools such as Jira, Confluence, Postman, Salesforce, or similar.
Basic knowledge of network troubleshooting, API concepts, or system configurations is a plus.
Bachelor’s degree in a computer-related field or a mixture of IT-related certifications or relevant experience is a plus

Benefits:

Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer-funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$105,000—$142,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

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