Your Impact On Our Mission: 

As an Inbound Sales Development Representative (iSDR) you’ll play a critical role in putting power back into the hands of the patient by helping us meet and exceed our sales growth goals. This isn’t your standard sales job - you’ll be given constant support, with a hands-on, immersive training program, consistent feedback, and development, and work alongside driven and passionate sales professionals. 

As a Zocdoc’r, you’re never working alone. Your Sales Manager will act as your dedicated coach, guiding you through inbound and outbound sales strategies. You’ll master communicating value efficiently, navigating gatekeepers, and executing on a successful outreach strategy from our comprehensive training program.

You’ll enjoy this role if you are… 

• Courageous, determined, and not afraid to fail
• Motivated by meeting and exceeding targets and goals
• A strong believer in individual accountability
• Intellectually curious and looking to develop and grow your sales and persuasion skills
• Enthusiastic about working in a diverse and supportive team environment

Your day to day is…

• Fielding a high volume of inbound inquiries from Doctors’ offices
• Responding to, and qualifying inbound leads over the phone
• Collaborating with your teammates to get to our inbound leads quickly
• Working closely with your manager and sales executives to track meeting success rate and outcomes
• Communicating and collaborating with team members on best practices and processes
• Innovating and testing creative ways to gain access and trust with prospective customers 
• Smartly prioritizing and organizing your time to be as productive as possible
• Working closely with your manager to implement coaching and feedback 
• Attending weekly team, and all employee meetings to understand the why behind your work and the impact it has on Zocdoc’s patients

You’ll be successful in this role if you have…

• A desire to build a career in sales 
• An ability to manage high-volume tasks in an organized way
• Experience with persuasion and objection handling
• Strong written and verbal communication skills
• The desire to receive and implement feedback 
• A passion for creating a better patient experience 

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Competitive PTO 
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified
• Uncapped commission 

Your Impact on our Mission

Zocdoc’s most important asset is our people. As a Sales Manager, SMB Sales, you will be responsible for managing a highly motivated sales team, to drive results that grow revenue for Zocdoc. You will lead, hire, train, and retain top talent, while creating and fostering a culture that empowers the team to hit targets. You will be responsible for driving not just the results of their team, but also the culture in a way that is best for Zocdoc patients, providers, and employees.

You’ll enjoy this role if you are…

• An executor who is able to partner with leadership to take ideas and turn them into reality
• The kind of leader who loves to roll your sleeves up, lead by example, and stay close to the work
• Passionate about leveraging data to create actionable insights develop their team members and drive their business forward
• The kind of person who builds a culture of high performance and impact by establishing trust with their teams

Your day-to-day is…

• Managing and coaching a bench of individual contributors who are driving results
• Building a diverse and inclusive talent pipeline and leadership bench
• Working with stakeholders across the business to ensure requirements are met to hit targets
• Communicating actively and often with tailored messaging so that all of our stakeholders are in the loop, and our sales team is motivated and focused
• Strategizing and prioritizing. There’s no shortage of ideas - but time isn’t infinite.  You’ll lean on data and your knowledge of our organization to make sure you’re smartly deciding what needs to happen now, and what can wait until later
• Working closely with Sales Leadership and our Sales Operations team to build out reporting, forecasts, and roadmaps

You’ll be successful in this role if you have…

• An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive change
• A meaningful (2+ years) of sales leadership experience
• Demonstrated experience building strong teams that perform, and tout an inclusive, supportive, and collaborative culture
• Proven track record of working broadly across an organization, working with multiple stakeholders across all tenure buckets (executive to individual contributor)
• Strong business acumen, and an appreciation for reporting and data fidelity
• Experience working autonomously
• A passion for healthcare and health systems, and a deep understanding of its complexity
• Excellent communication skills, both written and verbal

Benefits:

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified
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