About Anchanto:

Enabling Simpler, Faster and Scalable eCommerce Operations, Our mission is to simplify backend eCommerce operations for businesses of all sizes through our innovative & intelligent SaaS platforms. We aim to transform the way businesses conduct eCommerce in the region, while aggressively moving towards becoming the most customer-centric company in our domain.

Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.

We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

The Role:

We are currently seeking an experienced QA Lead to develop the software test automation framework for testing the above software product from scratch with use of automation tools like selenium/cucumber/testing etc.

Responsibilities:

• 7-10 years of Manual Testing experience in Functional, Regression, System, Integration and UAT testing, automation testing
• Developing Frameworks from scratch
• Testing concepts and in dept knowledge of Testing and Agile
• Jira knowledge is a must
• candidate should be aware of Selenium Web driver and TestNG
• Should be able to work as backup lead
• will be plus - API Automation - Rest Assured and Karate
• will be plus APPIUM Automation
• E-commerce domain experience will be a huge bonus and will make you stand out in the crowd.
• Experience in Web Based Application testing. (Front End & Back End)
• Should be operational as an individual contributor as well in test case preparation, test data setup and test execution.
• Excellent communication skills required (Verbal & Written) with Onshore & Offshore stakeholders
• 3-4 years of Agile experience required. Experience with Scrum, Sprint, Backlog Planning
• Should have hands-on experience in Team Management, Mentoring juniors, Daily Status Reporting, Client, BA, Dev Co-ordination.
• Experience in Effort Estimation, Capacity Planning, Defect Management, Resource allocation.
• Should be able to handle small – mid size team independently as a Test Lead including activities such as Test Planning, Test Execution, Defect Management, Status Reporting, Effort Estimation, Test Reports
• Experience in dealing with end clients, coordinating with Business Analyst at various stages of QA life cycle
• Thorough understanding and solid hands-on experience in all types of functional testing.
• Experience with mobile app testing is preferred but not mandatory
• Should be able to identify roadblocks, showstoppers and proactively act upon mitigation plan
• Thorough understanding of SDLC & STLC
• Multi-tasking capabilities and leadership qualities required.
• Immediate joiner preferred.
• Quick learner and proactive approach needed
• Should be able to foresee issues/roadblocks that could possibly delay deliverables and proactively escalate to QA Manager
• API Testing, Database testing and Automation Testing experience using selenium will be an added advantage
• Automation experience with Selenium + Test NG / Cucumber is must have

Required Skills:

• Immediate Joiners preferred – Notice Period : Immediate joiner or 30 days Max
• 7-9 years of Manual Testing experience in Functional, Regression, System, Integration and UAT testing.
• 3-4 years of Team Leading, Team Management, Lead level activities
• 7-9 years of hands-on experience in all types of Black Box testing (Smoke, Sanity, System, Integration, Regression, UAT)
• Any Testing related certification will be an added advantage
• 1-3 years of E commerce domain knowledge
• API Testing, Database testing will be an added advantage

Bonus Points For

• Experience with JavaScript is a plus
• Experience with Jmeter / Load runner is a plus
• E commerce domain experience is a plus

Benefits

• Hybrid/remote working options (we have an office in Pune)
• A chance to build career with a fast-growing global SaaS tech company
• An opportunity to collaborate with local & global teams on interesting projects
• Competitive salary package
• Amazing work-life balance
• Learning opportunities
• Work hours: 09:00 AM to 06:00 PM India time with occasional travel if necessary

Anchanto provides equal employment opportunity, promotes diversity; actively encouraging applicants all backgrounds, ages, LGBTQ+, & those with disabilities to apply

What You Will Own

Business Partnering (Strategic + Hands-on)

• Partner with senior leaders to translate business priorities into actionable talent strategies
• Support org design, workforce planning, and team structuring aligned to growth and efficiency
• Act as a thought partner on team effectiveness, performance, and leadership decision

Capability Building (Core COE Ownership)

• Define and drive Anchanto’s capability agenda across functions
• Design and scale programs across:
  • Manager capability (first-time and experienced managers)
  • Leadership development
  • Functional capability
• Build structured frameworks for:
  • Career paths and progression
  • Skill frameworks and capability mapping
• Ensure all capability initiatives are practical, measurable, and linked to business outcomes

Performance & Accountability

• Strengthen performance management with a focus on outcomes over activity
• Drive talent reviews and calibration with a sharp focus on:
  • Performance vs potential
  • Critical roles and succession planning
• Build a culture of ownership and accountability across teams
• Enable managers to take end-to-end ownership of team performance

Global Context & Execution

• Operate across geographies (APAC, EMEA, etc.) with sensitivity to local nuances
• Ensure consistency in talent philosophy while adapting to regional and business needs

Behavioural Expectations (What Sets You Apart)

• Strong business and revenue orientation
• High ownership and end-to-end thinking
• Capability-led mindset with a focus on scalable impact

What We’re Looking For

• 15+ years of HR experience, with strong exposure in business partnering roles
• Proven experience in designing and driving capability / learning initiatives

• Own the end-to-end delivery portfolio across APAC/EMEA from post-sales handover to go-live and hypercare
• Be accountable for revenue realization, timelines, scope adherence, and customer outcomes
• Drive forecast accuracy and delivery predictability across all engagements
• Ensure delivery is aligned to commercial commitments and contractual milestones

• Establish and enforce strong delivery governance frameworks (Playbooks, RACI, Gates)
• Drive visibility of portfolio health (RAG, ARR at risk, phase bottlenecks) to leadership
• Ensure no uncontrolled slippage - enforce scope, timeline, and quality discipline
• Standardize delivery practices to create a repeatable, scalable execution model

• Own alignment across Sales, Solutioning, Product, Engineering, QA, and Customer Success
• Ensure strong handoffs from Sales → Solutioning → Delivery to eliminate ambiguity
• Proactively identify and resolve execution bottlenecks and dependencies
• Partner with Engineering leadership to ensure capacity and delivery feasibility alignment

• Act as the senior escalation owner for critical accounts and delivery risks
• Build strong relationships with customer leadership and enterprise stakeholders
• Lead SteerCo and governance forums, representing Anchanto’s delivery position
• Ensure transparent communication, expectation setting, and trust-building

• Drive initiatives to improve delivery efficiency, automation, and use of AI in operations
• Continuously improve tools, processes, and delivery frameworks
• Build a scalable delivery engine to support multi-region, high-growth demand
• Identify opportunities to reduce cost-to-serve and improve margins

• Build and lead a high-performing Delivery organization
• Coach Delivery Managers to operate as owners, not coordinators
• Drive accountability, ownership, and customer-first culture
• Own hiring, capability development, and succession planning

• Experience: 12–16 years in Delivery / Professional Services / SaaS implementations, with 6–8+ years in leadership roles
• Domain Expertise: eCommerce, OMS/WMS, supply chain, integrations, or enterprise SaaS
• Delivery Scale: Proven experience managing multi-region, high-ARR delivery portfolios
• Governance: Experience building delivery frameworks, PMO maturity, and execution models
• Tools: Strong working knowledge of ClickUp/Jira, project tracking, and reporting systems
• Stakeholder Management: Experience engaging CXOs and enterprise customers
• Education: Engineering / Business / Supply Chain (MBA preferred)

• Strong ownership mindset (business + delivery)
• Ability to drive predictability and control in complex environments
• Deep understanding of delivery operations, risk, and execution models
• Strong problem-solving and decision-making under ambiguity
• Excellent communication, influence, and stakeholder management
• Data-driven approach to portfolio management and prioritization
• Ability to scale teams and systems, not just manage projects

• Predictable delivery with high on-time go-live rates
• Improved revenue realization and forecast accuracy
• Reduced escalations and faster resolution cycles
• Strong governance with clear visibility of risks and bottlenecks
• High-performing, scalable delivery teams
• Improved customer satisfaction and retention

Job Description: Software Engineering Manager at Anchanto India

Location: Pune, India 

Experience: 12 to 20 years (5+ years in People Management / Engineering Leadership)  

Industry: Enterprise B2B SaaS / Global Commerce / Supply Chain  Technology

Seniority:  Mid to Senior

About the Role

Anchanto is a global B2B SaaS company powering commerce for brands, retailers, logistics companies and enterprises. We are seeking an Engineering Manager to lead our Order Experience Management (OXM) platform Engineering. This role requires a blend of Node.js, Java and AWS expertise, AI-led engineering practices, and a sharp focus on system reliability, security, and cost.

Anchanto OXM is a mission-critical e-commerce operations platform, not a peripheral or support system. Our customers rely on it to realize 100% of their revenue on a daily basis. The platform is used by 300+ customers brands, retailers, and logistics providers,  processes 150M+ orders annually, and serves thousands of users across operations teams in 12 countries including France, UK, Singapore, Malaysia and UAE. Core functionality includes order orchestration, inventory visibility, marketplace and D2C integrations, fulfilment workflows, and real-time operational insights.

What Will Your Day Look Like?

1. Drive AI-led engineering execution: Identify opportunities to accelerate coding, testing, and debugging using tools like Claude Code, Copilot, and Cursor; set adoption targets and measure impact on productivity.
2. Evolve event-driven, distributed system architectures: Ensure scalability, fault tolerance, and multi-tenant isolation across AWS (SQS, SNS, Event Bridge, Lambda, ECS/EKS, Aurora, DynamoDB, Redis).
3. Balance feature delivery, system performance, security, and compute and storage related hyper-scaler costs.
4. Monitor SLOs, latency, and system health; lead incident response and Root Cause Analysis to eliminate recurring issues.
5. Grow people: Mentor engineers and tech leads, run 1:1s, drive performance reviews, build career ladders, and retain top talent. You will conduct technical interviews, calibrate levelling, and build a strong engineering bench.
6. Partner across business units and countries: Work with Product, Customer Success, and Leadership to translate requirements into scalable systems and measurable outcomes for customers and partners across ecosystem.
7. Raise the bar on engineering productivity, DORA metrics, and team execution discipline.
8. On day-to-day technical execution, while owning overall engineering outcomes.

Skills and Experience needed for this job

1. Strong hands-on experience: In Node.js backend systems at scale, with a solid grasp of asynchronous processing and high-throughput architectures.
2. Experience building: Distributed, event-driven systems on AWS, ECS/EKS, Lambda, SQS/SNS, Event Bridge, Aurora/PostgreSQL, S3, API Gateway, Redis/Elastic-Cache, CloudWatch.
3. System design depth: Scale multi-tenant architecture, idempotency, retries, backpressure, and failure handling.
4. Track record: Designing and operating systems with high availability (99.9%+) and low latency (sub-200ms P95).
5. Observability and reliability engineering: Metrics, logs, traces (Open Telemetry/Datadog), SLO/SLI, incident management, on-call discipline.
6. CI/CD and Infrastructure-as-Code: GitHub Actions / CodePipeline, Terraform or AWS CDK.
7. Testing discipline: J-unit tests, integration, contract, and load testing as part of the engineering bar.
8. Proven track record: Improving engineering productivity, DORA metrics, and execution discipline.

How you will build at Anchanto

1. This role sets the tempo for how Anchanto builds. You will define what "good" looks like in an AI-native engineering org, set the standards the team operates by, and make Anchanto one of the fastest-building engineering teams in enterprise SaaS.
2. You will make Claude Code, Cursor, and Copilot the default toolkit across the SDLC, drive adoption, set productivity expectations, and track measurable gains in cycle time, throughput, and code quality.
3. You will move the team from ticket-driven to spec-driven work, so AI produces the first draft of code, tests, and docs. Engineers, tech leads, and architects then focus on what compounds value: system design, scalability, security, and technical judgment.
4. Every hour AI gives back will flow into new functionality, incremental innovation, and faster time-to-market, translating productivity gains directly into shipped capabilities that widen Anchanto's lead with enterprise customers.
5. You will ship AI-powered capabilities inside OXM, including intelligent order routing, anomaly detection, demand forecasting, conversational operations, and agentic workflows, at the reliability, security, and cost standards our enterprise customers require.
6. Experience operating enterprise systems under SOC 2 / ISO 27001 controls, with awareness of GDPR, PII handling, and regional data residency (critical for 12-country operations).
7. Familiarity with secure SDLC practices threat modelling, SAST/DAST, dependency and secret scanning, OWASP Top 10.

What Success Looks Like

1. Reliability: ≥ 99.9% uptime for owned services.
2. Performance: < 200ms P95 latency for critical APIs.
3. Predictability: ≥ 85–90% release predictability (planned vs actual).
4. Quality: reduction in P1/P2 incidents and MTTR; improving DORA metrics quarter over quarter.
5. Scale: systems scaling to high order volumes across multiple regions without cost blowouts.
6. People: strong engagement, low regrettable attrition, and a visible growth path for engineers.

Leadership & Ownership traits you must have

1. Own delivery, quality, reliability, and cost of assigned product areas end-to-end.
2. Build and manage teams of 10–20 engineers; drive hiring, onboarding, performance, and retention.
3. Mentor engineers and tech leads; build career ladders and a strong internal bench.
4. Maintain accountability and ownership within the team; make technical trade-off calls.
5. Partner with Product, Customer Success, and senior stakeholders on roadmap execution.

Behaviours / Personal Qualities

1. Outcome Ownership: owns delivery, quality, and production outcomes end-to-end; ensures results are achieved.
2. High Accountability: takes responsibility for failures and drives closure with clear actions, owners, and timelines.
3. Execution Discipline: maintains follow-through on commitments; tracks planned vs actual and corrects deviations early.
4. Systems Thinking: considers scale, failure scenarios, dependencies, and impact on performance, reliability, and cost.
5. Raising the Bar: sets high standards for code, design, and team performance; actively improves team capability.

Job Title: Program Manager – CEO Office

About the Role:

We are seeking a highly independent, organized, and strategic Program Manager – CEO Office to work closely with the CEO and drive high-impact business initiatives while owning cross-functional projects. This role requires a proactive and detail-oriented professional who can manage complex projects, collaborate with senior leadership, and ensure alignment with the company’s vision and goals.

The ideal candidate will have an execution-first attitude, strong planning and organizing skills, excellent communication ability, and the ability to thrive in a fast-paced, technology-driven environment.

Key Responsibilities:

Program Management & Strategic Execution

• Formulate, own, and drive strategic projects, ensuring timely and high-quality execution aligned with business objectives.

• Collaborate with senior leadership and cross-functional teams to track, manage, and report project progress.

• Analyze data, prepare reports, and provide actionable insights for decision-making.

• Identify bottlenecks, risks, and dependencies; proactively resolve them to maintain momentum.

• Navigate ambiguity and conflicting priorities with structured decision-making and minimal involvement of the CEO.

Stakeholder & Communication Management

• Act as a liaison between the CEO and senior leadership, ensuring smooth communication and project alignment.

• Institutionalize structured reporting cadences focusing on impact and value creation across business units.

• Follow up on key initiatives, track deliverables and deadlines with relevant teams.

• Represent the CEO in meetings when required—document key takeaways and action points, and summarize for the CEO.

• Build trust and strong relationships across teams to ensure alignment without direct authority.

Business Operations & Process Optimization

• Identify and drive implementation of process improvements and operational efficiencies across key functions.

• Coordinate and support leadership meetings, business reviews, and strategy sessions.

• Implement tools, frameworks, and processes that enhance operational excellence.

• Track and ensure timely execution of all critical action items and strategic initiatives.

• Support data-driven decision-making through research, competitive analysis, and actionable insights.

• Promote a culture of continuous improvement and operational efficiency.

Time Management & Prioritization

• Strategically manage the CEO’s time and calendar, prioritizing high-impact meetings and tasks.

• Structure the CEO’s schedule to minimize context-switching and maximize focus on high-value activities.

• Foster purposeful collaboration by ensuring meetings have clear objectives and outcomes.

Key Competencies & Skills Required

• Confidentiality: Maintain the highest level of discretion in handling sensitive business matters.

• Execution-First Attitude: Strong sense of urgency and accountability; action-oriented.

• Self-Starter & Problem Solver: Ability to work independently, with minimal supervision, and solve complex problems.

• Program Management: Proficient in planning, execution, and monitoring of cross-functional projects.

• Business Acumen: Understanding of IT product-based business models and strategies.

• Strong Communication: Confident in working with senior executives and diverse teams.

• Analytical & Data-Driven: Use data effectively to influence decisions and optimize processes.

• Attention to Detail: Ability to multitask and shift context without compromising on accuracy.

Qualifications & Experience Required

• MBA from a reputed institute; Bachelor's degree in an IT-related field preferred.

• 3–4 years of experience as a Generalist / Program Manager / CEO Office in business operations or strategy, working directly with CxOs or senior leadership.

• Prior experience in a SaaS or product-based company is a must.

• Proficient with project management tools such as Asana, Trello, Jira, Monday.com, etc.

• Expertise in Microsoft Office (Excel, PowerPoint, Word) and Google Suite.

• Cross-Team Coordination
• Facilitate daily stand-ups, sprint planning, and retrospectives.
• Conduct sprint reviews and backlog refinement sessions.
• Support capacity planning and ensure progress tracking and scope management.
• Manage communication between product, engineering, design, and other teams.
• Track project timelines, milestones, and deliverables.
• Resolve operational issues and remove blockers.

• Act as the guardian of the SDLC process, ensuring adherence to defined milestones, quality gates, and documentation standards.
• Facilitate stage reviews (requirements, design, build, test, release).
• Work with Engineering Managers to enforce coding standards, peer reviews, and test coverage targets.

• Manage product management tools (e.g., Jira, Aha!).
• Provide training and support for tool usage across teams.
• Ensure tool hygiene and data organization.

• Support capacity planning and resource allocation.
• Track team bandwidth and project workloads.
• Coordinate with project managers on timelines and dependencies.
• Assist with prioritization frameworks and backlog management.

• Prepare materials for leadership reviews and board meetings.
• Communicate project status and updates to stakeholders.
• Facilitate cross-functional meetings and workshops.
   

• Define and track delivery KPIs including velocity, defect rates, schedule adherence, and deployment success rates.
• Work closely with QA to ensure quality metrics are met before go-live.
• Drive root cause analysis for delays, production incidents, and quality failures.

• Logistics/Supply chain domain experience preferred.
• Experience with global customer engagement.
• Track record of handling complex SaaS-based projects, ideally in logistics/e-commerce.
• Ability to manage multiple stakeholders through influence.
• Experience engaging with international customers across diverse scenarios.

• Outcome Focused: Strong scrum management skills with a results-oriented mindset.
• Adaptability: Flexible and resilient in a rapidly changing environment.
• Analytical Thinking: Strong problem-framing and data analysis skills.
• Effective Communication: Clear written and verbal communication with diverse stakeholders.
• Problem-Solving Orientation: Proactive in addressing technical and operational challenges.
• Client Focus: Customer-centric mindset with strong relationship management skills.
• Continuous Learning: Passionate about learning, research, and emerging technologies.
• Innovative Thinking: Creative in driving product ideas and improvements.
• Collaboration: Effective both independently and in cross-functional teams.
• Project Management Skills: Strong organizational abilities to prioritize and manage multiple projects.

• Opportunity to build a career with a fast-growing global SaaS tech company.
• Collaboration with global teams on impactful projects.
• Competitive salary package.
• Healthy work-life balance.
• Ample learning and career growth opportunities.

We at Anchanto are seeking an experienced Database Administrator to join our team responsible for developing database solutions. The right candidate will energize the team, foster collaboration across the organization, and lead the drive toward high-caliber, high-performing products

Description:

• Develop database solutions by designing proposed system, defining database physical structure and functional capabilities, security, back-up, and recovery specifications.
• Configure RDS services, create & manage documentation for the configurations.
• Troubleshoot DB Server outages, errors, slowness as they occur, including some after-hours and weekend support as needed.
• Configure DB monitoring utilities to help communicate risks proactively.
• Determine the most effective way to increase performance and recommend hardware upgrades, server configuration changes, or index/query changes.
• Develop/configure monitoring solutions to continuously monitor DB performance.
• Work with development teams to understand their needs and propose most optimal physical implementations.
• Configure database in the high-availability clustering mode and/or on cloud as necessary.
• Be the in-house expert for DB administration best practices including data backup and retrieval.
• Must be able to learn various database technologies such as MySQL, Postgres and NoSQL databases.

You need to have/ Required skills:

• Must have at least 5 years of hands on experience as a DBA.
• Must have strong database administration skills such as backup, performance monitoring, resource management, DB tuning, user rights, scheduling jobs, monitoring jobs, reading an interpreting SQL logs etc. either in MySQL or Postgres or both. Role requires to work on both databases as well NoSQL databases in future.
• Must have excellent knowledge of Data modelling and design.
• Must have strong knowledge and hands on expertise in stored procedures, functions, triggers, indexes, jobs and performance tuning.
• Must have strong knowledge of AWS RDS services · Knowledge of reporting tools is a plus.
• Experience with Data Warehouse and BI systems is also a plus.
• Prior experience with building high performance e-commerce software is also a big plus.
  

Who we are:

Enabling Simpler, Faster and Scalable eCommerce Operations, Our mission is to simplify backend eCommerce operations for businesses of all sizes through our innovative & intelligent SaaS platforms. We aim to transform the way businesses conduct eCommerce in the region, while aggressively moving towards becoming the most customer-centric company in our domain.

With headquarters in Singapore, a Global Product Engineering Centre in Pune, India and with strong local presence in the countries we do business in, Anchanto team numbers more than 300 employees worldwide serving 300+ customers worldwide. With rapidly growing customer base and constantly evolving needs of the market, we are looking to ramp up our engineering teams in Pune.

If you are looking to work with a fast-growing product company that offers to work on cutting edge technology, exhilarating & rewarding experience and excellent work-life balance, take a look at our various job openings.

About Anchanto:

Anchanto helps all businesses to exploit the full potential of e-commerce. Our suite of SaaS Products enables companies globally to springboard omnichannel sales, scale fulfilment operations, and use intelligent data to grow their e-commerce, logistics & warehousing activities. Leading, brands, distributors, retailers, and logistic enterprises such as L'Oréal, Decathlon, or DHL Supply Chain rely on our technology to scale their local and global e-commerce operations.

• Support the Product Manager in translating product strategy into structured requirement backlogs and execution-ready inputs.
• Participate in problem discovery, feature shaping, and business process analysis for WMS capabilities.
• Analyze customer and operational pain points to identify product gaps and improvement opportunities.
• Use data and workflow understanding to support prioritization discussions and roadmap refinement.
• Contribute insights on feature adoption, usage behavior, and process bottlenecks to guide better product decisions.

• Write detailed business requirements, user stories, functional flows, process maps, use cases, edge cases, and acceptance criteria.
• Independently drive requirement discussions with stakeholders and bring structure to ambiguous business needs.
• Review workflows and ensure requirements are complete, testable, and aligned to intended business outcomes.
• Support definition of non-functional requirements such as usability, performance, scalability, auditability, and reliability.
• Participate in API review discussions and define business requirements for validations, mappings, status flows, exceptions, and operational behavior.
• Work closely with Engineering and QA during development and testing to clarify requirements and resolve open questions.
• Ensure requirement traceability from business problem to delivered solution.
• Work as a strong independent contributor within the product team and take ownership of assigned modules or workstreams.
• Support the Product Manager in maintaining requirement quality, follow-up discipline, and execution governance.
• Help junior team members or cross-functional stakeholders understand workflows, business rules, and documentation standards where needed.
• Drive assigned deliverables proactively without dependency on constant direction.

• Use Mixpanel or Tableau or Pendo, and related tools to analyze product usage, feature adoption, customer behavior, and workflow performance.
• Build dashboards and structured views to support product reviews, decision-making, and opportunity identification.
• Measure key trends such as user drop-offs, adoption patterns, operational bottlenecks, and release impact.
• Support the Product Manager in defining and tracking success metrics for key product initiatives.
• Use data to support recommendations for product enhancement, UX improvements, and operational efficiency.
• Ensure roadmap outcomes create measurable value for customers and internal teams.
• Use data and operational insights to identify gaps, prioritise fixes, and improve product performance.

• Work with customers and partners to understand requirements, pain points, and business processes.
• Manage senior stakeholder communication with clarity, structure, and confidence.
• Drive decision-making across competing priorities, dependencies, and delivery trade-offs.
• Partner with internal product teams across OMS, Integration, and Parcel Tracking to ensure end-to-end integration consistency.
• Work with Sales, KAM, Implementation, Engineering, QA, Product Marketing and Marketing to ensure a successful adoption of integration being built and user.
• Engage with customers and warehouse stakeholders to understand pain points, business processes, and improvement opportunities.

• Create and maintain product documentation such as BRDs, FRDs, user stories, process flows, technical requirement notes, release notes, FAQs, troubleshooting guides, self-help content, and user guidance materials.
• Support creation of user guides, training content, API documentation inputs, and knowledge base materials.
• Ensure documentation is structured, updated, and easy to consume across teams.
• Participate in training sessions, demos, and knowledge-sharing sessions for internal teams and customers where needed.
• Build strong reference material for workflows, business rules, and system behavior.

• Support customer UAT planning and execution for strategic integration releases.
• Ensure requirements are testable and customer acceptance scenarios are clearly defined.
• Work with implementation, QA, and customer teams to address UAT feedback and close gaps before launch.

• 4–7 years of experience in Business Analysis, Product Analysis, or product-oriented functional roles, preferably in SaaS or enterprise software.
• Strong experience in writing business requirements, user stories, workflows, functional specifications, use cases, edge cases, and acceptance criteria.
• Proven ability to work independently and drive requirement analysis with minimal direction.
• Strong hands-on understanding of Warehouse Management Systems and warehouse operations.
• Good domain knowledge across inbound, outbound, inventory management, replenishment, picking, packing, dispatch, returns, and warehouse productivity workflows.
• Experience using analytics and product insight tools such as Mixpanel, Tableau, Pendo, or similar platforms.
• Ability to analyze feature adoption, user journeys, drop-offs, workflow friction, and operational/product usage metrics.
• Experience working closely with Engineering, QA, Delivery, Support, and Customer Success teams.
• Ability to participate effectively in API requirement discussions, business rule definition, and non-functional requirement analysis.
• Strong communication skills with the ability to articulate requirements clearly and crisply.
• Strong analytical thinking, stakeholder coordination, prioritization, and problem-solving ability.
• Hands-on experience using Aha!, Jira, and Confluence or equivalent collaboration/documentation tools.
• Shape.

• 2+ Experience in eCommerce, logistics, supply chain, or B2B SaaS platforms.
• Bachelor’s degree in Engineering, Supply Chain, Operations, Business, Technology, or a related field.
• MBA or postgraduate qualification is preferred.
• Prior experience in SaaS, supply chain technology, logistics technology, or warehouse operations products is preferred.
• Exposure to adjacent systems and advanced warehouse ecosystems such as:
• TMS
• Labour Management Systems
• Robotics / AMR
• Yard & Dock Management
• WES / WCS
• Exposure to warehouse automation, control systems, and enterprise integrations is good to have.
• Experience working with global customers, multi-warehouse environments, or large-scale implementations is an advantage.
• Prior warehousing domain experience through product, consulting, operations, or implementation roles will be an added advantage.
• Certifications in Scrum/Agile methodologies is preferred.
• Advanced understanding of business process analysis.
• Expertise with APIs, XMLs and JSONs.
• Work with the latest and most in-demand technologies, concepts, and approaches, including DevOps, Microservices, IoT, and more.
• Ability to work effectively as part of a lean team and willing to take on responsibility.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders.
• Detail-oriented with a strategic mindset and a passion for driving product innovation and growth.

Job Title: Java Architect – Integration Engineering

Location: Pune, India 
Team: Integration Engineering 

About Anchanto

Anchanto is a global SaaS technology company powering eCommerce automation and logistics solutions for enterprises and 3PLs. Our Integration Engineering team builds scalable, robust, and high-performance integrations connecting our products with marketplaces, ERPs, WMS, OMS, and other enterprise systems worldwide.

We are looking for a seasoned Java Architect to lead the design and delivery of our integration framework, guide engineering best practices, and shape the technical vision for integrations that serve businesses across the globe. You will also play a pivotal role in driving AI adoption in our development processes, leveraging emerging tools and techniques to enhance productivity and code quality.

The Role

As a Java Architect – Integration Engineering, you will:

• Define and enforce integration architecture standards, design patterns, and development best practices for the team.
• Lead the end-to-end design and development of integrations with diverse internal and external systems using Spring Boot and modern Java frameworks.
• Engage directly with customers to understand their integration requirements, processes, and business objectives.
• Collaborate with solution team to define, document, and finalize integration design, architecture, and data mapping.
• Champion AI-driven development practices, integrating tools like Cursor AI and other AI-assisted coding solutions into the team’s workflow.
• Partner with Product Management, Pre-Sales, and Implementation teams to translate business needs into scalable technical designs.
• Guide and mentor engineers, fostering technical excellence, innovation, and AI adoption within the integration team.
• Be hands-on in building Proof-of-Concepts (POCs), solving complex integration challenges, and driving mission-critical deliveries.
• Collaborate with leadership to shape the roadmap for integration products and platform capabilities.

Key Responsibilities

• Architect and oversee the implementation of integration solutions leveraging Spring Boot, REST APIs, messaging, and event-driven architectures.
• Establish integration design patterns (e.g., EAI, ESB, SOA, pub/sub, ETL) to ensure reusability, scalability, and maintainability.
• Lead technical discovery sessions with customers to gather integration requirements and define clear solution blueprints.
• Coordinate with internal solution architects, product managers, and customer success teams to ensure integration feasibility and alignment with business goals.
• Introduce, evaluate, and integrate AI-powered development tools into the engineering process to improve efficiency, testing, and documentation.
• Promote a culture of AI-first problem solving in architecture design, code reviews, and automation.
• Set up frameworks and automation to accelerate onboarding of new integrations.
• Evaluate and recommend technologies, tools, and cloud services (primarily AWS) to optimize integration performance.
• Review solution designs and code to ensure adherence to architectural principles and coding standards.
• Support pre-sales with architecture diagrams, integration approaches, and technical feasibility assessments.
• Lead technical discussions with external partners, vendors, and enterprise customers.

Required Skills & Experience

• 15+ years of software development experience, with at least 3+ years as an Architect.
• Strong hands-on expertise in Java (Java 8+), Spring Boot, and microservices architecture.
• Solid understanding of integration patterns, enterprise architecture concepts, and middleware solutions.
• Experience with REST APIs, messaging systems (Kafka, RabbitMQ), and data transformation (JSON, XML, CSV).
• Knowledge of AWS cloud services relevant to integration (API Gateway, Lambda, SQS/SNS, ECS, RDS, etc.).
• Familiarity with CI/CD pipelines, Git, branching/merging strategies, and code quality tools.
• Proficiency in Linux environments and shell scripting.
• Experience with building connectors/adapters for ERP, WMS, OMS, CRM, or eCommerce platforms is a plus.
• Exposure to products like TIBCO, Informatica, SnapLogic, WebMethods, or MuleSoft is advantageous.
• Strong problem-solving skills, ability to think “out-of-the-box”, and adapt to fast-changing priorities.
• Excellent communication and leadership skills, with the ability to influence across teams.

Bonus / Good to Have

• Experience in AI-assisted development, particularly using tools like Cursor AI, GitHub Copilot, Tabnine, or similar.
• Knowledge of prompt engineering and integrating AI APIs (e.g., OpenAI, Anthropic) into developer tooling or backend services.
• Understanding of ML Ops principles and how AI models can be integrated into enterprise applications.
• Track record of evangelizing AI adoption in engineering teams to improve productivity and innovation.

Why Join Anchanto?

• Build integrations for a global SaaS platform serving leading retailers, brands, and logistics companies.
• Lead impactful projects with cutting-edge Java, Spring Boot, AWS, and AI-assisted development tools.
• Collaborate with a high-energy, globally distributed product and engineering team.
• Opportunity to innovate and define the future of Anchanto’s integration platform.

Engage directly with enterprise customers to design real-world solutions that power global eCommerce.

We are seeking a 

We are seeking a Senior React Native Mobile App Developer to lead the development of our mobile application from the ground up. This role involves defining the app architecture, setting up code standards, ensuring performance and reliability, and handling private/internal distribution instead of public App Store/Play Store releases. You will collaborate closely with product,backend, and design teams to deliver a high-quality user experience across iOS and Android.

Key Responsibilities

• Lead end-to-end development of a new mobile application using React Native for iOS and Android.
• Define and implement the app architecture, coding standards, folder structure, dependency strategy, and reusable components.
• Work with product managers and designers to translate requirements into smooth,intuitive UI/UX.
• Integrate securely with backend services (REST APIs / GraphQL) and handle authentication flows.
• Ensure high performance, responsiveness, offline capabilities, and device compatibility.
• Manage private / enterprise distribution, including:
• o iOS Enterprise provisioning, Ad Hoc or MDM-based distribution
• o Internal Android enterprise or managed APK/AAB deployment
• o Experience with AppCenter / Firebase App Distribution / Intune / AirWatch is a plus.
• Work with native modules when required (Swift/Objective-C, Java/Kotlin).
• Ensure observability, crash analytics, and logging are implemented (Crashlytics, Sentry, etc.).
• Perform code reviews, mentor junior developers, and contribute to engineering best practices.
• Participate in release planning, versioning, and continuous integration pipelines.

What You Bring

• 4+ years of hands-on mobile development experience, with at least 2+ years in React Native building production apps. 
• Strong proficiency in JavaScript / TypeScript and React concepts.
• Solid understanding of mobile app life cycles, navigation, animations, gestures, UI rendering, and state management.
• Deep experience in state management libraries (Redux, Recoil, Zustand, MobX, or similar).
• Strong knowledge of iOS and Android ecosystem fundamentals, including:
• o Permissions and security o Push notifications
• o Local storage / offline sync solutions (AsyncStorage, SQLite, MMKV, etc.)
• Experience with private enterprise app distribution workflows (not only App Store/Play Store).
• Understanding of CI/CD for mobile (Fastlane, AppCenter, Bitrise, GitHub Actions, etc.) is a plus
• Ability to work independently with a product-ownership mindset. · Strong communication and collaboration skills.
• Strong communication and collaboration skills

Nice to Have

• Experience with Expo (managed or bare workflow). 
• Experience developing or integrating native modules.
• Familiarity with deep linking, dynamic links, and analytics SDKs.
• Knowledge of OTA (Over-The-Air) updates (CodePush, EAS, AppCenter).

About Anchanto:

Enabling Simpler, Faster and Scalable eCommerce Operations, Our mission is to simplify backend eCommerce operations for businesses of all sizes through our innovative & intelligent SaaS platforms. We aim to transform the way businesses conduct eCommerce in the region, while aggressively moving towards becoming the most customer-centric company in our domain.

Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.

We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

• Identify strategic integration priorities across carriers, marketplaces, ERP systems, SAP, webstores, and aggregators.
• Build a scalable product approach for reusable plugins, connectors, and partner onboarding models.
• Evaluate customer demand, market opportunities, implementation pain points, and product gaps to shape roadmap priorities.
• Balance short-term business opportunities with long-term platform scalability and maintainability.

• Convert roadmap items into clear product requirements and execution plans.
• Write high-quality PRDs, user stories, workflows, acceptance criteria, and edge-case scenarios.
• Review team work outputs and ensure consistency, completeness, and clarity in requirements.
• Define functional and non-functional requirements for integration features, including performance, reliability, security, configurability, monitoring, and scale.
• Review API requirements and define business expectations around request/response structures, status handling, mapping rules, retries, validations, exceptions, and auditability.
• Work with engineering and QA through development, testing, release, and rollout to ensure quality delivery.
• Drive delivery governance to ensure timely closure of dependencies, risk tracking, and execution follow-through.
• Allocate work effectively across roadmap, BAU, issue resolution, and strategic initiatives.
• Build ownership, accountability, and strong execution discipline within the team.
• Drive NFRs and integration compliance related activities.

• Define and track success metrics for integration initiatives such as delivery timelines, adoption, onboarding speed, defect trends, implementation effort, support escalations, and customer satisfaction.
• Measure plugin and connector reusability to reduce repeated custom development effort.
• Monitor release outcomes and feedback to improve roadmap decisions and execution quality.
• Use data and operational insights to identify gaps, prioritise fixes, and improve product performance.

• Align senior leadership, engineering, operations, implementation, support, and commercial teams on roadmap priorities and delivery plans.
• Work with customers and partners to understand integration requirements, pain points, and business processes.
• Manage senior stakeholder communication with clarity, structure, and confidence.
• Drive decision-making across competing priorities, dependencies, and delivery trade-offs.
• Partner with internal product teams across OMS, WMS, and Parcel Tracking to ensure end-to-end integration consistency.
• Work with Sales, KAM, Implementation, Engineering, QA, Product Marketing and Marketing to ensure a successful adoption of integration being built and user.

• Own or govern the creation of user guides, API documentation, technical specifications, release notes, FAQs, troubleshooting guides, and self-help materials.
• Ensure documentation is accurate, structured, reusable, and aligned with product releases.
• Conduct training sessions, demos, and knowledge-sharing forums for internal teams and customers where needed.
• Build a strong knowledge base for integration capabilities, use cases, workflows, and known limitations.

• Use and govern product management and collaboration tools such as Aha!, Jira, and Confluence.
• Ensure roadmap visibility, requirement traceability, sprint alignment, and documentation hygiene across tools.
• Maintain structured records of decisions, requirements, dependencies, risks, and release updates.

• Support customer UAT planning and execution for strategic integration releases.
• Ensure requirements are testable and customer acceptance scenarios are clearly defined.
• Work with implementation, QA, and customer teams to address UAT feedback and close gaps before launch.

• 6–10 years of product management or business analysis experience, with meaningful experience in integration-heavy product environments.
• Strong experience in managing product requirements for integrations involving carriers, marketplaces, ERPs, SAP, webstores, aggregators, or similar ecosystems.
• Good understanding of OMS, WMS, e-commerce order processing, shipping workflows, inventory sync, status flows, and enterprise operations.
• Strong experience in writing PRDs, defining workflows, acceptance criteria, edge cases, and non-functional requirements.
• Ability to work closely with engineering teams on APIs, integration logic, data mapping, exception handling, and technical constraints.
• Experience leading or mentoring junior PMs/APMs and reviewing their work for quality and completeness.
• Strong stakeholder management skills with experience handling senior internal stakeholders and external enterprise customers.
• Excellent verbal and written communication skills with the ability to articulate ideas clearly, crisply, and persuasively.
• Strong problem-solving ability, prioritization skills, and execution discipline.
• Experience using Aha!, Jira, and Confluence or equivalent tools in a structured product environment.
• Ability to work across cross-functional teams including Engineering, QA, Delivery, Support, Customer Success, and Sales.
• Strong customer empathy and ability to translate business pain points into scalable product solutions.
• Hands-on experience with API testing tools (Postman, Swagger), integration platforms (Mulesoft, Zapier, etc.), and data transformation processes is a plus.

• 5+ Experience in eCommerce, logistics, supply chain, or B2B SaaS platforms.
• Exposure to omni-channel commerce, order orchestration, warehouse operations, parcel tracking, and ecosystem integrations is preferred.
• Understanding of plugin architecture, integration platforms, middleware concepts, webhooks, APIs, and enterprise integration design patterns is preferred.
• Knowledge of OAuth, REST, GraphQL, SAML, and messaging protocols like Kafka.
• Familiarity with cloud platforms (AWS, GCP, Azure) and microservices architecture.
• Certifications in Scrum/Agile methodologies is preferred.
• Advanced understanding of business process analysis.
• Expertise with APIs, XMLs and JSONs.
• Work with the latest and most in-demand technologies, concepts, and approaches, including DevOps, Microservices, IoT, and more.
• Hands-on experience with SOA, ESB, ETL tools and/or Data Integration products (Dell Boomi, Pervasive, Informatica, WebMethods, TIBCO, CastIron, Biztalk, ..).
• Ability to work effectively as part of a lean team and willing to take on responsibility.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders.
• Detail-oriented with a strategic mindset and a passion for driving product innovation and growth.
• Application development experience with of Javascript, XML, XPath/XSLT, HTTP, Java, C#, C++, SQL is a plus.

About the Role

We are looking for a self driven, strategic yet hands-on HR Business Partner to support our rapidly scaling global SaaS business across 12 countries. The HRBP will work closely with business leaders, managers, and Anchanters to drive people initiatives, build organizational culture, and ensure alignment between business objectives and Talent strategy.

Key Responsibilities

1. Strategic Partnering

 a. Partner with business and functional leaders to understand organizational priorities and translate them into actionable people plans.

b. Act as a trusted advisor on workforce planning, org design, Total rewards succession planning

2. Employee Engagement & Culture

a. Drive engagement initiatives across geographies, leveraging insights from surveys and feedback tools (e.g., Culture Amp).

b. Reinforce company values and culture through programs, recognition, and communication strategies.

3. Talent Management

a. Support mid-year and annual performance management processes, including goal alignment, talent calibration, and career discussions.

b. Facilitate talent reviews and succession planning, identifying development and retention strategies for high-potential employees.

4. Compensation & Benefits

a. Support compensation benchmarking and pay review cycles; work with finance and leadership to ensure competitive and equitable structures.

b. Advise managers on retention and recognition levers.

5. HR Operations & Projects

a. Work with HR Ops to streamline processes (HRIS, payroll coordination, reporting).

b. Lead or support global HR projects such as organizational restructuring, M&A integration, or process automation.

6. Learning & Development

a. Support the Learning design and delivery for behavioural and manager capability programs, onboarding, and leadership development initiatives.

Key Requirements

1. 8–12 years of HR experience, with at least 3 years as an HRBP in a global or regional role (SaaS or tech preferred).

2. Understanding of HR practices across APAC, EMEA, and/or other international markets is preferred

3. Experience partnering with senior stakeholders and influencing decisions.

4. Strong analytical and problem-solving skills; able to use data to drive decisions.

5. Great communication skills with the ability to navigate cross-cultural environments.

6. Hands-on, proactive, and comfortable working in a fast-paced, high-growth environment.

What We Offer 

1. Opportunity to shape HR strategy in a global SaaS company

2. Exposure to cross-border HR practices across 12 countries.

3. Limitless opportunities for growth.

Job Role Pointers:

• 5+ years’ of experience in AWS app and infra security, Vulnerability Assessment and Penetration testing.
• Should have participated in at least 2 IT Security Audits, preferably one of which should be in the last 12 months
• Experience in working heterogeneous work environments and AWS cloud - product based company experience is good to have
• The security engineer will be part of the cloud infra & security team that shall manage all security and compliance requirements for e-commerce products.
• Conduct and participate in security audits, identify gaps in web security, application security, mobile app security, Network security and IT infrastructure security, mitigate risks using right controls
• The team members shall prepare VAPT (Vulnerability Assessment & Penetration Testing) reports using defined templates and assist the management for finalization of audit reports. Co-ordinate to get the findings resolved in specific time
• The team members shall prepare the security checklists, test cases, and test scenarios to perform the security audit.

Desirable Skills & Experience:

• Experience in analysing and in identifying the vulnerabilities in apps, aws resources and configurations.
• Hands-on experience in web application, Mobile App and network Vulnerability Assessment & Penetration Testing using industry standard tools such as Vulnerability Scanners for e.g. Qualys, Nessus, WebInspect, Acunetix, Metaexploit, Burp Suite Pro, Netsparker etc.
• Hands-on linux admin and security experience - hardening of servers as per industry standards · Experience working with OWASP (Open Web Application Security Project ) security requirement and implementing them
• Should have the ability to stay organized, and possess excellent communication skills.
• Perform or co-ordinate penetration tests on computer systems, networks and applications
• Perform physical security assessments of systems, servers and other network devices to identify areas including firewall maintenance and administration etc.
• Research, evaluate, document and discuss findings with Eng teams and management.
• Review and provide feedback for information security issues and fixes.
• Establish improvements for existing security services, including hardware, software, policies and procedures.
• Identify areas where improvement is needed in security education and awareness for users.
• Be sensitive to corporate considerations when performing testing (i.e. minimize downtime and loss of employee productivity).
• Stay updated on the latest malware and security threats · AWS Security experience is mandatory.
• Experience working with XDR/EDR and microsoft O365 security and SaaS security.

Necessary certifications - CCNA/CompTIA+ or similar. AWS Security speciality or similar.

About Anchanto:

Enabling Simpler, Faster and Scalable eCommerce Operations, our mission is to simplify backend eCommerce operations for businesses of all sizes through our innovative & intelligent SaaS platforms. We aim to transform the way businesses conduct eCommerce in the region, while aggressively moving towards becoming the most customer-centric company in our domain.

Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), and Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential.

We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain.

The Role:

We are seeking an experienced Senior Manager who will own our IT infrastructure and lead the DevOps team. This role will be responsible for establishing and maintaining the enterprise vision, strategy, and program to ensure that information assets and technologies are adequately protected.

You will be identifying, developing, implementing, and maintaining processes across the enterprise to reduce information technology (IT) risks. You will respond to incidents, establish appropriate standards and controls, manage security technologies, and implement policies and procedures. You will also be leading the DevOps team to help automate the build, deploy and release management of our software.

Key Responsibilities:

IT Infra management

• Defining, scoping, creation & execution of IT & data security standards and strategies and measure adherence.
• Firewall settings, WAF, security settings across tech stack, hardening and patching compliances and other Information Security Activities
• Best Practices implementation for User Access Review for all application
• Preparing, reviewing, updating, evidence management of all IT security related policies and procedures.
• Enhancing the reliability and security of the IT systems, internal IT communication channels, projects, and underlying data.
• Accountable for vulnerability assessment and IT Security Audits. Closure of all the observations
• Ensure compliance with any related legislation, such as the Data Protection Act, ISO standards or relevant government regulations.
• Manage incidents related to information security.
• Best Practices in conducting the 3rd party vendor audit on Data and Information Security.
• IT Security Awareness Programs. Oversee staff training in all the latest security awareness skills, check associated protocols, methodologies and procedures are implemented.

DevOps management

• Lead a team of DevOps engineers and DBAs to help setup product builds, Continuous Integration setup, manage and monitor build delivery to all environments.
• Establish the process and be the process champion for the end-to-end Development-Operationalization process
• Create, manage & own automation tools & scripts, configuration management of platform technologies
• Monitor Continuous Integration build systems and proactively debug issues working with dev teams
• Plan the deployment in conjunction with change and knowledge management and configuration management
• Work closely with the development team to leverage the existing frameworks and tools to improve build system productivity.
• Operationalize monitoring and uptime of all environments

Required skills & qualifications:

• Excellent experience with various automated deployment, configuration management and software build tools, Dockers, Kubernetes, GitHub, GitHub actions, Jenkins/Maven, Chef, Puppet etc.
• At least 3+ years of experience as DevOps manager and IT infrastructure leader and prior hands-on experience as DevOps engineer/lead
• 10+ years of experience in the field of security covering the key responsibilities listed above.
• In-depth knowledge of relevant standards such as ISO 27001 / SOC2
• Excellent experience on AWS infrastructure management and tools such as CloudFormation
• Must have strong prior hands-on DevOps experience.
• Deep understanding of version control systems, including branching and merging strategies
• Strong background in Linux/Unix server system administration
• Hands-on experience with GitHub required.
• Bachelors or Master’s degree in related technical field

Good to have:

• Certifications such as CISM / CISSP / CRISC
• Good understanding of current legislations and regulations, standards & audit terminologies.

Benefits of working with Anchanto:

• A chance to build career with a fast growing global SaaS tech company
• An opportunity to collaborate with global teams
• Competitive salary package
• Amazing work-life balance
• Learning opportunities
• Work hours: 09:00 AM to 06:00 PM Local Time

We are an equal employment opportunity employer and promote diversity; actively encouraging applicants all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

The Role :

• Develop & Implement Frameworks: Create and enforce security governance, risk management, and compliance policies (e.g., ISO 27001, PDPA, SOC and GDPR).
• Risk Management: Perform risk assessments, maintain risk registers, and track remediation of identified gaps.
• Audits & Assessments: Conduct internal audits and support external assessments, providing documentation.
• Policy Enforcement: Ensure adherence to internal policies and external regulations across departments.
• Stakeholder Liaison: Work with IT, Legal, and business units to manage compliance and risk
• Data Subject Rights: manage inquiries, complaints, and requests from individuals regarding their personal data.
• Training & Awareness: create and manage a data protection culture through training and awareness program. Overseeing the development and execution of corporate security awareness and training programs
• Risk & DPIAs: Advise management on data risks, conduct Data Protection Impact Assessments (DPIAs) for new processes, and ensure appropriate safeguards.
  Regulatory Liaison: Act as the main point of contact with the internal and external parties related to the above. And be able to respond to RFPs and TPAs appropriately.
• Data Governance: Establish policies for data retention, processing, and disposal. Be able to advice business teams on data privacy, protection and data access including categorization, labelling, masking PII across platforms is needed. 
• Creating and maintaining the  security strategy: This includes Prevention (Firewall, DLP and etc) ,Threat Detection and response (Incidence response). Reviewing the security roadmap, ensuring that the strategy is in line with the current cyber security landscape
• Security governance and reporting: to management including monitoring, managing, and responding to security incidents and threats, coordinating with the ENG and Other teams and partners like AWS to contain and recover from attacks.
• Security and compliance controls: hands-on experience implementing and managing all security controls like SSO, MFA, etc. in AWS environment and hands-on knowledge and experience with Linux administration from security and compliance perspective is must

Must have hands-on experience of managing ISO27001 audit and compliance for at least 2 times with latest version. Hands-on experience with conducting and maintaining SOC2 and PDPA/GDPR compliance is necessary. Be able create, manage and maintain all policy documents, SOPs, processes related to security governance. Must be a self-driven leader with focus on governance and compliance and be able to optimize control gaps and costs associated with security controls. Must be able to identify and apply appropriate controls and be able to justify the same with value to business. Must have excellent presentation skills and be able to tell a story to management for quick and easy understanding of the proposals and recommendations. Be able to budget and manage the budget for security and compliance. Have extensive knowledge and understanding of global security and compliance best practices

• Engage with customers to understand business use cases, system landscape, and integration requirements
• Conduct functional and technical discovery sessions to identify integration touchpoints and constraints
• Engage in pre-sales discussions to understand customer systems, technical constraints, and integration requirements, and contribute to solution design
• Perform API feasibility analysis to assess compatibility between customer systems and platform capabilities
• Design high-level integration solutions across interfaces such as REST APIs, XML APIs, Kafka, SFTP, SQS, etc.
• Collaborate with product, engineering, and business teams to define scalable and future-ready solutions
• Provide solution approaches, estimations, and technical inputs during requirement discussions
• Define end-to-end integration workflows, including data flow, transformation logic, and orchestration
• Create detailed API and data mappings aligning customer systems with platform APIs (e.g., Anchanto APIs)
• Design parameter-level mappings and transformation rules to ensure accurate data exchange
• Identify and implement appropriate integration patterns (real-time, batch, event-driven)
• Ensure solutions meet scalability, performance, and security standards
• Prepare Solution Design Documents (SDDs) covering architecture, workflows, and mappings
• Conduct grooming sessions with engineering teams to ensure clarity on solution design and implementation
• Act as a bridge between customer stakeholders and internal engineering teams
• Support development, testing, and go-live by resolving integration and design-related challenges
• Validate integration flows and assist in troubleshooting issues
• Analyse existing integrations, recommend improvements, and support enhancements or changes
• Extract and understand integration logic from existing codebases when required

• Strong understanding of API-based integrations and system interoperability
• Experience with integration patterns (real-time, asynchronous, event-driven, batch)
• Hands-on experience with REST APIs, API design, and backend technologies (e.g., Java)
• Familiarity with Kafka, SQS, and file-based integrations like SFTP
• Ability to design data mappings, transformations, and integration workflows
• Strong problem-solving and analytical skills for complex integration scenarios
• Good understanding of scalability, performance, and security considerations
• Effective communication skills to work with both technical and business stakeholders
• Ability to translate business requirements into practical, scalable solutions

• 5–8 years of experience in API integrations, including API design and development
• Bachelor's or master's degree in engineering, Computer Science, or a related technical field
• 2–3 years of experience working with supply chain or e-commerce applications such as OMS, WMS, TMS, or planning systems
• Experience integrating with enterprise systems including ERP platforms, e-commerce platforms, 3PL providers, and marketplace channels (e.g., Amazon, Shopify, Flipkart)
• Strong understanding of API-based integrations and system interoperability
• Hands-on experience with REST APIs, API design principles, and backend technologies (e.g., Java)
• Experience with integration patterns such as real-time, asynchronous, event-driven, and batch processing
• Familiarity with messaging systems like Kafka, SQS, and file-based integrations (SFTP)
• Ability to design data mappings, transformations, and end-to-end integration workflows
• Strong analytical and problem-solving skills for complex integration scenarios
• Good understanding of scalability, performance, and security considerations
• Ability to translate business requirements into scalable and practical technical solutions
• Effective communication skills to collaborate with both technical and business stakeholders

The Role (Describe the role):

As Project Manager, you will play a pivotal role in Anchanto’s global delivery organisation. You will be responsible for managing full lifecycle projects for our global customers from initiation to Go-Live, ensuring revenue unblocking, meeting customer satisfaction (CSAT) and Net Promoter Score (NPS) goals, and delivering on time, within scope, and within budget.

Key Responsibilities:

• Define and manage project scope, objectives, and key deliverables in collaboration with stakeholders and senior management.
  • Develop and maintain detailed project plans (schedules, budgets, resources, communications) and ensure adherence as the project evolves.
  • Lead and coordinate cross-functional teams (internal, external clients, vendors) to achieve milestones and deliverables.
  • Proactively manage project risks and issues; implement mitigation plans and escalate when necessary.
  • Monitor and report project progress—budget, schedule, quality, scope, and stakeholder satisfaction—as the single point of contact (SPOC) for customers.
  • Manage multiple client relationships simultaneously to ensure strong outcomes, effective communication, and high customer satisfaction (CSAT/NPS).
  • Ensure Go-Live readiness, smooth transition to support or operations, and complete project closure including lessons learned.
  • Align project execution with organisational strategies and revenue objectives to support global customer delivery and success.
  • Build and maintain strong customer relationships, negotiating effectively and independently leading stakeholder meetings.
  • Drive end-to-end project delivery with strict adherence to schedule, cost, and quality standards.

Essential Requirements:

• Minimum 5 years’ experience as a Project Manager in the Supply Chain domain within large global enterprises.
  • Proven ability to manage complex, multi-stakeholder projects with a focus on Logistics/Supply Chain.
  • Demonstrated expertise in creating and managing project plans, tracking deliverables, and proactively managing risks to achieve both short- and long-term goals.
  • Experience delivering and supporting end-to-end engagements in the Supply Chain domain.
  • Excellent written, verbal, and negotiation skills.
  • Strong stakeholder management skills.
  • Proven track record of successfully managing multiple concurrent projects.
  • PMP or equivalent project management certification is a plus.
  • Proficient in French language.
  • Immediate joiners preferred.

Personal Attributes:

• Outcome-focused and results-driven project management professional.
  • Solution-oriented thinker with a strategic, big-picture perspective and attention to detail.
  • Resilient and composed in navigating complex or challenging situations.
  • Highly organised, with the ability to prioritise and manage multiple tasks effectively.
  • Collaborative mindset with strong ethics and a values-driven individual.

• Define the product roadmap for Anchanto’s WMS based on org and product strategy and vision.
• Identify capability gaps and prioritize features based on customer needs, business priorities, and operational pain points.
• Balance short-term delivery needs with long-term product scalability and configurability.
• Support roadmap decisions across warehouse execution areas such as receiving, putaway, replenishment, inventory control, picking, packing, dispatch, returns, and value-added services.
• Evaluate opportunities for ecosystem integrations and operational enhancements that strengthen the WMS value proposition.

• Write detailed PRDs, user stories, workflows, use cases, edge cases, and acceptance criteria for WMS capabilities.
• Define functional and non-functional requirements for features including performance, scale, usability, security, auditability, and configurability.
• Review requirements and outputs from team members to ensure completeness and implementation readiness.
• Work closely with Engineering and QA through design, development, testing, rollout, and release stabilization.
• Review API-related requirements and define business expectations for validations, status handling, event flows, exceptions, retry behaviour, and data mapping where relevant.
• Track dependencies, risks, and trade-offs to ensure smooth execution and delivery discipline.
• Review team work outputs and ensure consistency, completeness, and clarity in requirements.
• Allocate work effectively across roadmap, BAU, issue resolution, and strategic initiatives.
• Build ownership, accountability, and strong execution discipline within the team.
• Drive NFRs and integration compliance related activities.

• Define and monitor key success metrics for WMS capabilities such as throughput, inventory accuracy, picking efficiency, packing productivity, SLA adherence, user adoption, and issue trends.
• Track release outcomes, defect leakage, support escalations, and customer feedback.
• Use product and operational insights to identify improvement opportunities and guide prioritization.
• Ensure roadmap outcomes create measurable value for customers and internal teams. Use data and operational insights to identify gaps, prioritise fixes, and improve product performance.

• Align senior leadership, engineering, operations, implementation, support, and commercial teams on roadmap priorities and delivery plans.
• Work with customers and partners to understand integration requirements, pain points, and business processes.
• Manage senior stakeholder communication with clarity, structure, and confidence.
• Drive decision-making across competing priorities, dependencies, and delivery trade-offs.
• Partner with internal product teams across OMS, Integration, and Parcel Tracking to ensure end-to-end integration consistency.
• Work with Sales, KAM, Implementation, Engineering, QA, Product Marketing and Marketing to ensure a successful adoption of integration being built and user.
• Engage with customers and warehouse stakeholders to understand pain points, business processes, and improvement opportunities.

• Own or govern the creation of user guides, API documentation, technical specifications, release notes, FAQs, troubleshooting guides, and self-help materials.
• Ensure documentation is accurate, structured, reusable, and aligned with product releases.
• Conduct training sessions, demos, and knowledge-sharing forums for internal teams and customers where needed.
• Build a strong knowledge base for integration capabilities, use cases, workflows, and known limitations.

• Use and govern product management and collaboration tools such as Aha!, Jira, and Confluence.
• Ensure roadmap visibility, requirement traceability, sprint alignment, and documentation hygiene across tools.
• Maintain structured records of decisions, requirements, dependencies, risks, and release updates.

• Support customer UAT planning and execution for strategic integration releases.
• Ensure requirements are testable and customer acceptance scenarios are clearly defined.
• Work with implementation, QA, and customer teams to address UAT feedback and close gaps before launch.

• 5–9 years of product management, business analysis, or domain product experience, with strong hands-on exposure to Warehouse Management Systems.
• Proven experience in building or managing WMS product capabilities in a SaaS or enterprise software environment.
• Strong understanding of warehouse operations including inbound, outbound, inventory management, replenishment, picking, packing, dispatch, returns, and warehouse productivity workflows.
• Strong experience in writing PRDs, user stories, workflows, acceptance criteria, and non-functional requirements.
• Ability to work closely with engineering teams on APIs, business logic, integrations, configuration models, validations, and operational edge cases.
• Experience working with cross-functional stakeholders across Engineering, QA, Delivery, Support, Customer Success, and Sales.
• Strong stakeholder management and customer-facing experience.
• Strong analytical thinking, prioritization, and problem-solving skills.
• Excellent written and verbal communication with the ability to articulate ideas clearly and crisply.
• Hands-on experience using Aha!, Jira, and Confluence or equivalent tools.

• 5+ Experience in eCommerce, logistics, supply chain, or B2B SaaS platforms.
• Bachelor’s degree in Engineering, Supply Chain, Operations, Business, Technology, or a related field.
• MBA or postgraduate qualification is preferred.
• Prior experience in SaaS, supply chain technology, logistics technology, or warehouse operations products is preferred.
• Exposure to adjacent systems and advanced warehouse ecosystems such as:
• TMS
• Labour Management Systems
• Robotics / AMR
• Yard & Dock Management
• WES / WCS
• Exposure to warehouse automation, control systems, and enterprise integrations is good to have.
• Experience working with global customers, multi-warehouse environments, or large-scale implementations is an advantage.
• Prior warehousing domain experience through product, consulting, operations, or implementation roles will be an added advantage.
• Exposure to omni-channel commerce, order orchestration, warehouse operations, parcel tracking, and ecosystem integrations is preferred.
• Understanding of architecture, integration platforms, middleware concepts, webhooks, APIs, and enterprise integration design patterns is preferred.
• Familiarity with cloud platforms (AWS, GCP, Azure) and microservices architecture.
• Certifications in Scrum/Agile methodologies is preferred.
• Advanced understanding of business process analysis.
• Expertise with APIs, XMLs and JSONs.
• Work with the latest and most in-demand technologies, concepts, and approaches, including DevOps, Microservices, IoT, and more.
• Ability to work effectively as part of a lean team and willing to take on responsibility.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders.
• Detail-oriented with a strategic mindset and a passion for driving product innovation and growth.

About Anchanto

Anchanto is a Global B2B SaaS product company headquartered in Singapore with operations across 14+ countries. Through its award-winning SaaS products and solutions, Anchanto enables eCommerce Brands, Retailers, Online Sellers, SMEs, 3PLs, eCommerce enablers/Distributors manage & run highly successful end-to-end eCommerce operations across Asia Pacific.

With the philosophy of making ‘multichannel selling and eCommerce logistics’ simple for everyone, Anchanto was founded by Mr. Vaibhav Dabhade in June 2011. Today, 7200+ businesses run highly successful eCommerce operations through the Anchanto platform. Our customer base comprises global players such as L'Oréal, Luxasia, DKSH Asia, Asendia, Pos Malaysia, DHL eCommerce, MYDIN, Jay Gee, Telkom Indonesia, and many more.

Anchanto operates from its offices and teams across Singapore, India, Malaysia, Indonesia, Philippines and Australia. We continue to grow multi-fold month-on-month, with our growing customer base managing 58+ million SKUs & 102+ million product listings, and processing 31+ million orders worth a Gross Merchandise Value (GMV) of 1.27+ Billion. 

Job Description

Key Accountabilities/Responsibilities  

• Design, develop, troubleshoot and debug software programs for SaaS products in Ruby on  Rails 
• Contribute at individual level in coding and development of modules (Yes, you will be hands  on coding at Anchanto), module level integrations, API integrations, supporting integration  with customer systems, integration with third party apps / platforms
• Responsible to build systems for continuous delivery
• Translate business problems to technical problems and designing the solution • Troubleshoot issues and tickets from end users
• Monitor and support Systems and Batch processes
• Leading, Mentoring and Motivating team
• Write maintainable, scalable, simple, clean and efficient code
• Follow coding standards, unit-testing, code reviews and version control
• Work in agile development life cycle, attend daily Scrum 
• Follow release cycles and commitment to deadlines 
• Continuous updation of the design and implementation in the technical specification  document 
• Working closely with the development manager & extending full support in achieving the  common goal in the best interest of the project and the Company 
• Providing regular and precise status updates on the development owned, taking steps to  identify risks and devise mitigation plans
• Continually look for opportunities to improve coding, module structure, response time of the queries

Required Skills 

• Ability to work in a fast paced, growth mode start-up environment. Ready to roll sleeves do what-ever-needs-to-be-done attitude, hands-on approach to lead by example and  showcasing the sense of ownership 
• Minimum 3 years of hands-on development experience with Ruby and Ruby on Rails • Hands-on experience with RSpec, Cucumber and other Ruby testing tools. Sound knowledge  of RSpec is must to have 
• Sound knowledge of MySQL is a must to have. Candidates with high skill of writing SQL will  be preferred 
• Knowledge of PostgreSQL is additional bonus 
• Should have good working knowledge to write Stored Procedures 
• Should have experience with Performance Tuning and Optimization using monitoring and  troubleshooting tools 
• Should have working experience with Nginx, Phusion Passenger

Anchanto Job Description 

• Proficiency with code versioning tools such as Git, Github, SVN. Working experience with  Github will be preferred. 
• JSON and XML knowledge is must to have. 
• Should have very good knowledge of Unix commands. 
• Good understanding of front-end technologies such as JavaScript, HTML, CSS and JQuery .      

About Anchanto

Anchanto is a global enterprise SaaS company whose Cloud and AI products power end-to-end e-commerce and logistics operations for some of the world’s largest brands, 3PLs, and marketplaces. Our platforms process millions of orders across 70+ countries every month—and we’re still growing.

Role Overview

We are looking for a QA Automation Lead with 5+ years of hands-on automation experience to lead the design and execution of test automation across core SaaS products. This is a technically strong, hands-on leadership role ideal for someone passionate about building automation frameworks, mentoring others, and ensuring consistent, high-quality releases.

Key Responsibilities:

• Automation Strategy & Execution
• Lead automation planning, scripting, and execution across UI, API, database, and performance layers.
• Design and implement scalable test automation frameworks using tools like Testim, Selenium, Cypress, etc.
• Drive automation-first practices and integrate test suites with CI/CD pipelines for early defect detection.

Technical Leadership

• Guide QA engineers in writing clean, reusable, and robust automation code.
• Conduct code and script reviews; troubleshoot failures and improve test stability and coverage.
• Collaborate with developers and DevOps for continuous integration and test orchestration.

Collaboration & Delivery

• Work closely with Product, Engineering, and Release teams to ensure test coverage and quality gates throughout SDLC.
• Represent QA in agile ceremonies and play an active role in release readiness decisions.
• Own quality metrics like pass rate, defect leakage, and automation ROI.

Mentoring & Knowledge Sharing

• Coach junior automation engineers and promote best practices in test design, coverage, and maintainability.
• Conduct knowledge-sharing sessions, maintain test documentation, and support cross-product learning.

Required Skills & Experience

• 5+ years of experience in test automation for web, API, and backend services.
• Strong programming/scripting skills in Java, JavaScript, or Python.
• Hands-on experience with tools like Testim, Selenium, Cypress, Postman, REST Assured.
• Experience in database testing (SQL/NoSQL) and performance testing tools (e.g., JMeter, k6).
• Familiar with CI/CD tools like Jenkins, GitHub Actions, GitLab CI and Git-based workflows.
• Good understanding of Agile/Scrum methodologies and STLC processes.
• Proficient with test and defect management tools (Jira, Xray/Zephyr, Confluence).
• Strong communication and problem-solving skills; comfortable working with global teams.

Nice-to-Have

• Experience in SaaS, e-commerce, or logistics product domains.
• Exposure to self-healing automation or AI-powered test optimization tools.
• Familiarity with cloud platforms (AWS, GCP) and containerization (Docker, Kubernetes).

Why Join Us

• Be the driver of automation across high-scale, mission-critical SaaS platforms.
• Work in a cross-functional, global environment with opportunities to influence product quality at scale.
• Enjoy flexible work options, learning opportunities, and a culture that rewards ownership and excellence.

About Anchanto:

At Anchanto, our mission is to revolutionize eCommerce operations for businesses of all sizes by providing innovative and intelligent SaaS platforms. We strive to simplify backend eCommerce processes, making them simpler, faster, and scalable. Our vision is to transform the eCommerce landscape in the region and become the most customer-centric company in our domain.

We have a diverse and multicultural team that thrives on creativity and collaboration. At Anchanto, every team member enjoys the freedom and opportunities to realize and explore their full potential.

We take great pride in crafting excellent and robust products that can reshape how businesses approach eCommerce management. Our focus is on delivering enchanting experiences to our customers as we work towards becoming the top customer-centric company in our industry. Join us as we drive positive change and shape the future of eCommerce.

The Role (Describe the role):

We are looking for a dynamic, creative, and strategic Director of Content & Communication to design and scale the engine that fuels Anchanto’s organic demand and strengthen our brand. You will own campaigns, thought leadership, and communications across multiple markets with clear objectives: generate organic demand, build brand affinity, and increase our reach and influence.

Key Responsibilities:

1. Content & Demand Generation
   1. Develop and execute comprehensive content strategies that drive organic demand across multiple markets and channels..
   2. Own Anchanto’s thought leadership agenda, creating content that positions us as a category leader.
   3. Design and execute the content funnel: from blogs, whitepapers, and case studies to webinars, videos, and podcasts.
   4. Act like a media company: develop content series, campaigns, and content frameworks that can be adapted across different regions and languages.
   5. Optimize content for SEO/GEO and organic discovery to maximize reach and engagement.
   6. Maintain and govern a centralized campaign and content calendar to ensure alignment across global and regional teams, avoid overlaps, and optimize sequencing.
2. Campaign Management & Strategy
   1. Translate company priorities into integrated marketing campaigns with clear ICPs, messaging, funnel design, and asset mapping.
   2. Partner with Sales, KAM, and Regional Marketing teams on enablement materials to maximize demand capture.
   3. Review campaign performance and derive insights to optimize future cycles.
3. Communication & Brand
   1. Own all corporate communications: social media, PR, analyst relations, and email marketing.
   2. Build a consistent and authentic brand voice that resonates across 12+ markets and multiple languages.
   3. Strengthen Anchanto’s brand identity, ensuring tone and messaging are aligned across channels.
   4. Manage and expand media relations, driving coverage and thought leadership in key markets.
   5. Partner with leadership to amplify Anchanto’s story externally and internally.
   6. Track and act on industry trends in SaaS, retail, and supply chain to keep Anchanto’s content and communications ahead of the curve.
4. Management & Content Ops
   1. Lead, mentor, and grow a team.
   2. Establish clear KPIs for organic demand generation, content performance, and brand reach.
   3. Build scalable Content Ops processes: editorial calendar, workflows, localization, agency coordination, and reporting.
   4. Manage tools and platforms (CMS, analytics, project management, AI/automation).
   5. Collaborate with cross functional teams to build scalable localization frameworks and adapt global narratives to fit regional nuances.

Requirements:

1. Demonstrated track record of driving demand through content, campaigns, and SEO in B2B SaaS, B2C, or media environments
2. Experience leveraging AI tools and technologies in content creation and communications to drive efficiency and impact
3. Strategic thinker with hands-on execution ability. You can set the vision and roll up your sleeves to make it happen
4. Strong knowledge of brand development and communications across multiple channels and touchpoints
5. Proven experience leading campaigns and communications across multiple countries and languages
6. Ability to create engaging narratives that speak to individuals, not just companies, bringing humanity to B2B communications
7. Experience managing and developing teams, as well as working with external agencies and partners.
8. Passion for following and leveraging emerging trends in content, technology, and communications.
9. Knowledge of e-commerce, retail, or supply chain ecosystems is a plus.