• Own the end-to-end delivery portfolio across APAC/EMEA from post-sales handover to go-live and hypercare
• Be accountable for revenue realization, timelines, scope adherence, and customer outcomes
• Drive forecast accuracy and delivery predictability across all engagements
• Ensure delivery is aligned to commercial commitments and contractual milestones

• Establish and enforce strong delivery governance frameworks (Playbooks, RACI, Gates)
• Drive visibility of portfolio health (RAG, ARR at risk, phase bottlenecks) to leadership
• Ensure no uncontrolled slippage - enforce scope, timeline, and quality discipline
• Standardize delivery practices to create a repeatable, scalable execution model

• Own alignment across Sales, Solutioning, Product, Engineering, QA, and Customer Success
• Ensure strong handoffs from Sales → Solutioning → Delivery to eliminate ambiguity
• Proactively identify and resolve execution bottlenecks and dependencies
• Partner with Engineering leadership to ensure capacity and delivery feasibility alignment

• Act as the senior escalation owner for critical accounts and delivery risks
• Build strong relationships with customer leadership and enterprise stakeholders
• Lead SteerCo and governance forums, representing Anchanto’s delivery position
• Ensure transparent communication, expectation setting, and trust-building

• Drive initiatives to improve delivery efficiency, automation, and use of AI in operations
• Continuously improve tools, processes, and delivery frameworks
• Build a scalable delivery engine to support multi-region, high-growth demand
• Identify opportunities to reduce cost-to-serve and improve margins

• Build and lead a high-performing Delivery organization
• Coach Delivery Managers to operate as owners, not coordinators
• Drive accountability, ownership, and customer-first culture
• Own hiring, capability development, and succession planning

• Experience: 12–16 years in Delivery / Professional Services / SaaS implementations, with 6–8+ years in leadership roles
• Domain Expertise: eCommerce, OMS/WMS, supply chain, integrations, or enterprise SaaS
• Delivery Scale: Proven experience managing multi-region, high-ARR delivery portfolios
• Governance: Experience building delivery frameworks, PMO maturity, and execution models
• Tools: Strong working knowledge of ClickUp/Jira, project tracking, and reporting systems
• Stakeholder Management: Experience engaging CXOs and enterprise customers
• Education: Engineering / Business / Supply Chain (MBA preferred)

• Strong ownership mindset (business + delivery)
• Ability to drive predictability and control in complex environments
• Deep understanding of delivery operations, risk, and execution models
• Strong problem-solving and decision-making under ambiguity
• Excellent communication, influence, and stakeholder management
• Data-driven approach to portfolio management and prioritization
• Ability to scale teams and systems, not just manage projects

• Predictable delivery with high on-time go-live rates
• Improved revenue realization and forecast accuracy
• Reduced escalations and faster resolution cycles
• Strong governance with clear visibility of risks and bottlenecks
• High-performing, scalable delivery teams
• Improved customer satisfaction and retention

The Role (Describe the role):

As Project Manager, you will play a pivotal role in Anchanto’s global delivery organisation. You will be responsible for managing full lifecycle projects for our global customers from initiation to Go-Live, ensuring revenue unblocking, meeting customer satisfaction (CSAT) and Net Promoter Score (NPS) goals, and delivering on time, within scope, and within budget.

Key Responsibilities:

• Define and manage project scope, objectives, and key deliverables in collaboration with stakeholders and senior management.
  • Develop and maintain detailed project plans (schedules, budgets, resources, communications) and ensure adherence as the project evolves.
  • Lead and coordinate cross-functional teams (internal, external clients, vendors) to achieve milestones and deliverables.
  • Proactively manage project risks and issues; implement mitigation plans and escalate when necessary.
  • Monitor and report project progress—budget, schedule, quality, scope, and stakeholder satisfaction—as the single point of contact (SPOC) for customers.
  • Manage multiple client relationships simultaneously to ensure strong outcomes, effective communication, and high customer satisfaction (CSAT/NPS).
  • Ensure Go-Live readiness, smooth transition to support or operations, and complete project closure including lessons learned.
  • Align project execution with organisational strategies and revenue objectives to support global customer delivery and success.
  • Build and maintain strong customer relationships, negotiating effectively and independently leading stakeholder meetings.
  • Drive end-to-end project delivery with strict adherence to schedule, cost, and quality standards.

Essential Requirements:

• Minimum 5 years’ experience as a Project Manager in the Supply Chain domain within large global enterprises.
  • Proven ability to manage complex, multi-stakeholder projects with a focus on Logistics/Supply Chain.
  • Demonstrated expertise in creating and managing project plans, tracking deliverables, and proactively managing risks to achieve both short- and long-term goals.
  • Experience delivering and supporting end-to-end engagements in the Supply Chain domain.
  • Excellent written, verbal, and negotiation skills.
  • Strong stakeholder management skills.
  • Proven track record of successfully managing multiple concurrent projects.
  • PMP or equivalent project management certification is a plus.
  • Proficient in French language.
  • Immediate joiners preferred.

Personal Attributes:

• Outcome-focused and results-driven project management professional.
  • Solution-oriented thinker with a strategic, big-picture perspective and attention to detail.
  • Resilient and composed in navigating complex or challenging situations.
  • Highly organised, with the ability to prioritise and manage multiple tasks effectively.
  • Collaborative mindset with strong ethics and a values-driven individual.