Ensono
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About Ensono
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 2,900 associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Job Summary
As a Business Process Transformation leader, you will play a pivotal role in driving organizational change, enhancing efficiency, and optimizing business processes through process reengineering, digital/ automation solutions and innovation. Your focus will be on streamlining operations, improving workflows, and leveraging Six Sigma or equivalent methodologies along with Change management to identify and transformation process reengineering & technology to achieve strategic goals.
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Key Responsibilities
- Lead Transformation Initiatives:
- Develop and execute strategic transformation initiatives to drive business growth and operational efficiency.
- Collaborate with cross-functional teams to identify process improvements and innovative solutions.
- Champion & drive adoption of digital and automation solutions across the organization e.g. ITOM SNOW, Robotic process automation (RPA) and intelligent automation etc
- Process Optimization:
- Establish Six Sigma or equivalent methodology driven team structure and processes within organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with focus on continuous improvement, waste reduction and high-quality outcomes.
- Document current operational processes & metric with potential & feasibility for optimization to build and drive a prioritization driven transformation plan.
- Identify areas for improvement within existing processes.
- Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions.
- Stakeholder Engagement:
- Collaborate with executives, department heads, and teams to align transformation efforts with business objectives.
- Influence decision-makers by presenting logical solutions backed by data driven discovery and decision making on approaches & prioritization & plan to optimize identified processes and demonstrating the value of optimization.
- Change Management:
- Lead change management efforts to ensure a smooth transition and adoption of new processes and systems.
- Manage partnership between Technology and Operations for optimization solution discovery, implementation, deployment and digital operations.
- Monitor project progress, identify risks, and provide timely solutions.
- Deliver training programs to educate employees on new processes and technologies.
- Measure, benchmark and publish effectivity of deployed solutions and drive on continuous improvement.
- Establish and oversee process to work with operations and finance team to identify planned vs actual savings (post solution deployment) and realize/release/re-deploy the locked up operational budgets.
- Continuous Learning:
- Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.
Qualifications
- Education: Bachelor’s or master’s in business or engineering
- Certifications: Certifications such as PMP, LEAN, Six Sigma, Change Management, Project Management, Finance - P&L Mgmt.
- Experience: Proven experience in business process transformation, automation, P&L management and change management.
- Technology: Understanding & experience with leveraging digital & automation solutions for process transformation with experience in SNOW ITOM a nice to have.
Skills and experience
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Familiarity with automation tools and technologies.
- Must be customer focused and technology driven to deliver customer excellence.
Shift Timing - 1:30 PM to 10:30 PM IST
Location - Pune/Bangalore/Chennai/Hyderabad
“We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.”
Ready to apply?
Apply to Ensono
About Us (Ensono)
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Job Description: Business Intelligence Manager
Position Summary
The Business Intelligence (BI) Manager is responsible for leading the strategy, development, and operational excellence of enterprise analytics, reporting, and AI-enabled insights. This role oversees BI platforms, data visualization, and analytical solutions—including the responsible application of AI and advanced analytics—to enable data-driven decision-making across the organization. The BI Manager partners with business leaders, data engineering, AI governance, and security teams to ensure insights are accurate, explainable, secure, and aligned with business priorities.
Key Responsibilities
Strategy & Leadership
- Define and execute the enterprise BI and analytics strategy, including AI-enabled insights, aligned to business objectives and data governance standards
- Lead, mentor, and develop a team of BI developers, analysts, and analytics engineers
- Establish prioritization frameworks for analytics and AI-driven use cases
- Serve as a trusted advisor to business and executive stakeholders on analytics and AI capabilities
Analytics, AI & Insights Delivery
- Oversee the design, development, and maintenance of dashboards, reports, predictive models, and AI-assisted analytics products
- Enable the use of AI for trend analysis, forecasting, anomaly detection, and insight generation using governed enterprise data
- Ensure consistent semantic models, metrics definitions, and explainable outputs across BI and AI solutions
- Partner with data science and data engineering teams to operationalize AI outputs into BI platforms and business workflows
- Drive adoption of AI-assisted self-service analytics while maintaining data quality, lineage, and control
Platforms & Technology
- Own BI and analytics platforms (e.g., Power BI, Tableau, Looker) and their integration with AI and cloud data platforms
- Support AI-enabled features such as natural language query, automated insights, and embedded copilots where appropriate
- Define standards for dashboard design, AI explainability, usability, accessibility, and performance
- Lead platform optimization, licensing strategy, and cost management across BI and AI tooling
AI Governance, Security & Responsible Use
- Ensure AI use of data complies with enterprise AI governance, security, privacy, and ethical standards
- Partner with security, risk, and compliance teams to enforce access controls, sensitivity labeling, and usage monitoring
- Support model transparency, bias awareness, and auditability for AI-derived insights
- Maintain documentation for AI use cases, assumptions, and limitations
Data Governance & Quality
- Enforce data governance, certification, and lifecycle management for BI and AI assets
- Establish data quality and AI output validation processes
- Maintain business glossaries, metric definitions, and AI-enabled analytics documentation
- Support audit, compliance, and regulatory requirements related to analytics and AI
Stakeholder Engagement & Value Realization
- Translate business questions into analytics and AI use cases with measurable outcomes
- Enable business teams through training on BI tools, AI-assisted analytics, and responsible usage
- Measure and report on analytics and AI value realization, adoption, and business impact
Required Qualifications
- Bachelor’s degree in information systems, Computer Science, Data Analytics, Business, or related field
- 7–10 years of experience in business intelligence, analytics, or data platforms
- 3+ years of experience leading BI or analytics teams
- Strong expertise in BI platforms (Power BI preferred) and enterprise data architectures
- Demonstrated understanding of AI-assisted analytics and advanced analytical techniques
- Proven experience partnering with senior business stakeholders
- Strong understanding of data governance, security, and compliance principles
Preferred Qualifications
- Experience in managed services, consulting, or multi-client environments
- Familiarity with cloud data platforms (e.g., Snowflake, Azure Synapse, BigQuery)
- Exposure to AI platforms, embedded analytics, or analytics copilots
- Knowledge of data cataloging, lineage, and governance tools (e.g., Microsoft Purview or equivalents)
- Experience operationalizing AI insights within enterprise reporting environments
Key Competencies
- Strategic analytics and AI thinking with operational execution
- People leadership and talent development
- Executive communication and stakeholder influence
- Data ethics, governance, and risk awareness
- Continuous improvement and innovation mindset
Success Measures
- Increased adoption of BI and AI-enabled insights across the enterprise
- Consistent, trusted, and explainable KPIs and AI outputs
- Improved time-to-insight and decision quality
- Strong governance, security, and audit outcomes
- Demonstrated business value from analytics and AI initiatives
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
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What we need you to contribute to Ensono:
Design, build, and support ServiceNow‑centric integrations using REST APIs, IntegrationHub, and Flow Designer
Develop and operate AWS‑based serverless components (Lambda, API Gateway, SQS, DynamoDB) that support ServiceNow workflows
Troubleshoot and resolve production integration issues across ServiceNow and AWS, including API failures, data issues, and asynchronous processing problems
Communicate clearly with clients and internal teams to coordinate integration changes, incidents, and technical requirements
Actively participate in sprint planning, backlog refinement, and continuous improvement of the team’s integration platform
Create and maintain technical documentation, including integration workflows, data mappings, and operational runbooks
Skills & Behaviors that are reliable indications that you can contribute:
Hands‑on experience building ServiceNow integrations using:
REST APIs (inbound and outbound)
IntegrationHub and Flow Designer
Scripted logic and custom actions
Strong understanding of web services and integration patterns, including REST‑based authentication and error handling
Practical experience with AWS services such as Lambda, API Gateway, SQS, DynamoDB, and CloudWatch
Proficiency with Node.js for serverless and integration development
Experience diagnosing and troubleshooting integration issues in production environments
Ability to communicate technical information clearly to both technical and non‑technical stakeholders
Experience documenting integration designs and support procedures for operational use
What you will receive from Ensono:
The opportunity to work on modern, ServiceNow‑centric integration solutions used by enterprise clients
Hands‑on experience with AWS serverless architectures and event‑driven integration patterns
A collaborative, agile engineering environment that values ownership and continuous improvement
Opportunities to influence integration design, reliability, and support standards as the platform evolves
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ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
Job Role Summary
The Network Engineer is responsible for the implementation, and support of enterprise and data center–wide voice and data network solutions that align with Ensono’s architecture standards and business objectives. This role ensures stable, secure, and scalable network services for Ensono and its customers by developing, implementing, and maintaining network, security/threat, and voice solutions.
The Network Engineer works independently on complex assignments, collaborates with senior engineers and cross‑functional teams, and provides technical guidance and mentorship to less experienced team members.
Duties and Responsibilities
Technical Delivery & Operations
- Implement, and maintain enterprise and data center network solutions, including routing, switching, security, voice, and load‑balancing technologies.
- Manage, configure, and troubleshoot routing and switching devices across enterprise networks.
- Implement and maintain firewall solutions using Palo Alto and/or Check Point technologies, including policy configuration, NAT, VPNs, and platform upgrades.
- Configure, monitor, and optimize load balancers (F5, Citrix NetScaler, A10, or equivalent) to ensure high availability and performance.
- Participate in network upgrades, migrations, and new deployments.
Incident, Change & Problem Management
- Perform proactive network monitoring, incident response, and root cause analysis for escalated issues.
- Drive Major Incident (MI) calls end‑to‑end and ensure effective resolution and stakeholder communication.
- Participate in network‑related projects, change tickets, and trouble tickets.
- Assist in prioritization of network issues and provide frontline response to internal teams.
Engineering Standards & Documentation
- Develop and maintain network documentation, including diagrams, configurations, standards, and guidelines.
- Contribute to network and security capacity planning activities.
- Ensure compliance with Ensono security standards and industry best practices.
Collaboration & Customer Engagement
- Interact and consult with Ensono customers to gather solution requirements.
- Coordinate solutions with customers and internal stakeholders.
- Communicate project status effectively and support client satisfaction measurement.
Leadership, Ownership & Strategy
- Fully functional and self‑directed on assigned work.
- Own high‑complexity and moderate‑complexity assignments; provide oversight and review for low‑complexity work.
- Lead high‑priority technical initiatives or processes.
- Act as a product, technology, or domain Subject Matter Expert (SME) as required.
- Provide formal or informal mentorship to less experienced associates.
- Contribute to product and technology strategy (e.g., Cisco or security platforms), including:
- Input into product roadmaps and requirements
- Collaboration with engineering and delivery teams to align strategy with implementation and operational capabilities
Qualifications
Required
- Bachelor’s degree or equivalent relevant work experience.
- Strong knowledge of routing protocols (OSPF, BGP, EIGRP).
- Expertise in switching technologies (VLANs, STP, trunking, EtherChannel).
- Hands‑on experience with Cisco routing and switching technologies.
- Hands‑on experience with firewall technologies (Palo Alto and/or Check Point).
- Experience with load balancers such as F5, Citrix NetScaler, A10, or equivalent.
- Solid understanding of network security principles and best practices.
- Ability to work effectively in a fast‑paced, customer‑focused environment.
Preferred
- Advanced knowledge of routing, switching, and security policy design.
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios).
- Relevant certifications or equivalent experience in one or more of the following:
- CCNA, CCNP, CCDP, CCIE
- Palo Alto (PCNSE)
- F5 Certification
- Check Point or other security certifications
Soft Skills
- Strong analytical and problem‑solving skills.
- Excellent communication and collaboration abilities.
- Strong documentation and reporting skills.
- Ability to mentor junior engineers and operate effectively within a team environment.
- Demonstrates a holistic perspective and adjusts priorities based on the broader business impact.
Shift Timing- 24*7 Rotational Shift
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Ready to apply?
Apply to Ensono
Senior Workday Consultant
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We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
About Us (Ensono)
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Senior Application Developer - Workday Finance
JOB ROLE SUMMARY: This is the position placed in the organization for building and developing relationship in the finance function from IT. You will be responsible for working day-to-day with your finance stakeholders to drive strategy, roadmap, and plan to deliver priorities that meet the current and future business transformation needs. You will be working with the senior leadership in accounting/finance and IT so prior experience working at that level is highly desirable. You should understand finance & accounting operations, modeling, processes, and reporting to influence and drive strategic decisions. Additionally, the position requires hands-on experience in gathering requirements, designing, building, and testing in Workday and Adaptive financial system. You should have working experience in integrating technologies and Workday security & reporting. This role requires influential skills to drive changes resulting from either the process changes, additional functionalities, or system enhancements. You need to be current with the technology to help drive changes for business benefits in the form of productivity, simplification, and standardization. You will interface with business teams regarding business problems, issues, and opportunities in the context of business requirements throughout the delivery lifecycle. You will analyze business information, translates requirements into functional specifications and champions business needs while balancing priorities, capabilities, and constraints of business environments. Additionally, you are required to spearhead some large projects from finance so having experience, knowledge of building project plans, schedule, risk and must have demonstrated work experience in executing projects using agile or waterfall methodologies.
DUTIES AND RESPONSIBILITIES:
- Lead/drive meetings and cadence with the senior leadership in the finance and accounting team for strategic priorities, key business transformation initiative or roadmap discussions.
- Lead Workday and Adaptive projects involving strategy, implementation support, and Enterprise Resource Planning (ERP) optimization related to Information Technology (IT) operations, business processes, security, and data integrity
- Lead/Participate in interactive discussions regarding requirements and possible methods of configuration within the Workday and Adaptive Module.
- Interact/partner with the business to understand their needs and usage of Workday and Adaptive. Obtain and document all requirements for all setup and business processes, including all self-service aspects.
- Plan, design, configure, test, and deploy functionalities for all new release, enhancements, or break/fix
- Develop reports, calculated fields, validation rules, conditional routing, and business processes that support the requirements outlined. Mitigate any opportunities of inaccurate data, business process routing, or impacts to other business areas.
- Configure financial model, attributes, dimensions, and user level access in Adaptive
- Integration Adaptive with other applications
- Execute the day-to-day activities of Workday and Adaptive advisory engagements for a variety of clients including process design, package implementation lifecycle support, and project reviews
- Conduct testing of configuration and develop functional test plans, coordinate user acceptance testing, and guide the business users through the testing phase.
- Review and map Workday business processes. Advise the business on system services available within the Workday and Adaptive applications.
- Maintain the integrity of the Workday and Adaptive environment while being flexible and nimble to the business.
- Manage multiple competing priorities simultaneously and result in complete and accurate outcomes within a timely manner.
- Conduct root cause analysis to determine appropriate action plan for break/fix including impacted employees/users/data clean-up.
- Utilizes business knowledge to identify areas of systems improvement opportunity and submits proposals for analysis that lead to recommendations of systems improvements.
- Provides well thought out and actionable recommendations.
- Identify and communicate findings to senior management and businesses
- Work in a team environment that includes client interactions, workstream management, and cross-team collaboration; may have supervisory responsibilities
- Accountable for functional workstream and/or project activities assigned by functional lead or supervisor
- Interaction with all workstreams including technical, reports, conversion, change management and project management
- Adapt existing methods, tools, and procedures to create solutions to deliver on client needs
- Analyze business requirements to determine configuration solutions, documentation of requirements, solutions and impacts, alternatives, and final decisions
EDUCATION AND EXPERIENCE REQUIREMENTS:
- Workday Financials or Adaptive Certified / Pro is highly desired. CPA is a plus.
- 5+ years of work experience in accounting or related function
- 6+ years of configuring experience in Workday Financials, PeopleSoft, or SAP Financials
- 3+ years of experience in budgeting and forecast processes
- 2+ years of configurating experience in Workday PSA
- Bachelor’s or master’s degree in accounting.
The degree in Computer Science is acceptable provided the candidate has prior work experience in leading & supporting finance/accounting operations and fully conversant with financial processes.
- Strong verbal and written communication, and analytical skills
- Experience with implementation, EIB, and conversion to Workday preferred
- Ability to manage Workday and Adaptive security access, groups, and roles
- Demonstrate experience in building project plans, owning & executing projects.
Shift timings
1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Ready to apply?
Apply to Ensono
Job Description: Data Analyst (Power BI, ServiceNow, Snowflake, Excel)
ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
Job Summary :
We are seeking a skilled Data Analyst with proven expertise in Power BI, ServiceNow, Snowflake, and Excel. The ideal candidate will be responsible for designing, developing, and maintaining dashboards and reports by integrating data from multiple sources, including Snowflake and ServiceNow. This role requires strong analytical skills, attention to detail, and the ability to translate business requirements into actionable insights.
Job Responsibilities:
- Design, develop, and maintain interactive dashboards and reports using Power BI.
- Integrate and analyze data from multiple sources, including Snowflake, ServiceNow, and Excel.
- Collaborate with business stakeholders to gather requirements and translate them into effective data visualizations and reporting solutions.
- Ensure data accuracy, consistency, and integrity across all reporting platforms.
- Optimize data models and queries for performance and scalability.
- Provide ad-hoc analysis and support to various business units as needed.
- Document data sources, data models, and reporting processes for knowledge sharing and compliance.
Mandatory Skills
- Bachelor’s degree in Computer Science, Information Systems, Statistics, or a related field.
- Proven experience in building dashboards and reports using Power BI.
- Hands-on experience with ServiceNow and Snowflake, including data extraction and integration.
- Strong proficiency in Excel, including advanced formulas, pivot tables, and data analysis tools.
- Experience working with large datasets and multiple data sources.
- Solid understanding of data modeling, ETL processes, and data warehousing concepts.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
- Experience with other BI tools or programming languages (e.g., SQL, Python) is a plus.
- Knowledge of data governance, security, and compliance best practices.
- Experience in a hybrid cloud or enterprise IT environment.
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Ready to apply?
Apply to Ensono
Ensono Client Technical Advisors (CTA) are seasoned solutions architects focused on pushing forward technical innovation and transformation within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate objectives. Through collaboration with internal technologists, CTAs create solutions that drive value for our clients. They also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology roadmaps.
The CTA team works alongside and supports the Sales, Consulting and Service Management organizations to service large global clients. They work with the clients’ business and technical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives in the clients’ environments. CTAs also help the account teams identify, pursue and close strategic business development opportunities while driving add-on business within existing accounts. As part of this, Client Technical Advisors must be effective in fostering executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, a CTA must work with and often lead multi-disciplinary teams. Ultimately, he/she remains of the owner of the technical design of a client’s environment.
Responsibilities:
- Collaborate with their counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for large existing global clients
- Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
- Develop and document solutions that meet client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
- Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
- Gain executive buy in for complex solutions by engaging in executive and senior-level technology discussions
- Gain clients’ confidence as a trusted advisor by offering consultation and recommendations drawing from technology know-how and past experiences
- Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
- Aid in driving stability and innovation within the client’s current and future state and create solutions based on client requirements and available product offerings
Requirements:
- Bachelor’s degree in engineering or computer sciences
- 7+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
- Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
- Understanding of (and experience with) public cloud platforms (AWS, Azure) and hybrid solutions preferred
- Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
- Good understanding of the sales process for large and complex opportunities including ITO
- Resourceful and confident in Crisis and Expectation management and confident under pressure
- Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
- Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
- Ability to work in a team environment and demonstrate strong problem solving skills
- Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
- Excellent organizational, interpersonal, and communication skills (oral, written and presentation)
Ready to apply?
Apply to Ensono
Ensono Client Technical Advisors (CTA) are seasoned solutions architects focused on pushing forward technical innovation and transformation within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate objectives. Through collaboration with internal technologists, CTAs create solutions that drive value for our clients. They also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology roadmaps.
The CTA team works alongside and supports the Sales, Consulting and Service Management organizations to service large global clients. They work with the clients’ business and technical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives in the clients’ environments. CTAs also help the account teams identify, pursue and close strategic business development opportunities while driving add-on business within existing accounts. As part of this, Client Technical Advisors must be effective in fostering executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, a CTA must work with and often lead multi-disciplinary teams. Ultimately, he/she remains of the owner of the technical design of a client’s environment.
Responsibilities:
- Collaborate with their counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for large existing global clients
- Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
- Develop and document solutions that meet client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
- Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
- Gain executive buy in for complex solutions by engaging in executive and senior-level technology discussions
- Gain clients’ confidence as a trusted advisor by offering consultation and recommendations drawing from technology know-how and past experiences
- Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
- Aid in driving stability and innovation within the client’s current and future state and create solutions based on client requirements and available product offerings
Requirements:
- Bachelor’s degree in engineering or computer sciences
- 7+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
- Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
- Understanding of (and experience with) public cloud platforms (AWS, Azure) and hybrid solutions preferred
- Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
- Good understanding of the sales process for large and complex opportunities including ITO
- Resourceful and confident in Crisis and Expectation management and confident under pressure
- Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
- Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
- Ability to work in a team environment and demonstrate strong problem solving skills
- Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
- Excellent organizational, interpersonal, and communication skills (oral, written and presentation)
Ready to apply?
Apply to Ensono
About Us:
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning
Primary Responsibilities:
- Acts as a client advocate and a point of escalations for client service delivery needs.
- Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met.
- Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations.
- Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
- Assists with preparation and delivery of operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.
- Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship.
- Supports critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver.
- Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
- Demonstrates product knowledge, supporting recommendations to clients, strengthening the relationship as well as exceeding expectations.
- Supports operational meetings focused on ITSM governance and SLA adherence.
- Tracks and reports moves, additions, and changes to client assets.
- Prepares and delivers operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
Required Qualifications
- 2+ years of IT Service Management experience in a client-facing role
- Operational ability in diverse, large-scale, multi-platform, outsourced environments
- Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
- Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking
- Willing to travel as required (e.g., client service reviews at client site)
"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."
Ready to apply?
Apply to Ensono
Ready to apply?
Apply to Ensono
ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
Job Summary
This role supports a mission‑critical Azure PaaS environment for the client as part of a dedicated Ensono support team. The position combines senior-level Azure engineering with operational responsibility, including request-based work, incident response, networking configuration, and change governance.
The successful candidate will work closely with the client’s application teams, network teams, and operations stakeholders to deploy, support, and maintain secure, highly available Azure PaaS platforms. This is a client-facing role requiring strong communication skills, operational discipline, and the ability to work across L1–L3 support activities within a single team model.
Job Responsibilities
Azure PaaS & Platform Operations
- Act as a lead engineer within a dedicated client support pod providing Azure PaaS and networking support.
- Provide day‑to‑day operational support for Azure PaaS environments across development, test, staging, and production subscriptions.
- Handle a request‑driven workload using ServiceNow, including standard changes, minor changes, and connectivity requests.
- Deploy, configure, and support Azure PaaS services including:
- Azure App Service (ASE v3, App Service Plans, Web Apps, Function Apps, App Slots)
- Azure Front Door, Application Gateway (v2), Web Application Firewall (WAF)
- Azure Service Bus, Event Hub, Logic Apps
- Supporting platform services such as Key Vault, Azure Monitor, Application Insights, Log Analytics, and Workbooks
Networking, Security & Connectivity
- Design, implement, and troubleshoot Azure networking components, including:
- Network Security Groups (NSGs) as a primary operational responsibility
- Virtual Networks, subnets, custom DNS, and VNet peering
- User Defined Routes (UDRs) for specialized connectivity scenarios
- Application Gateway, Load Balancers, Azure Front Door, and Traffic Manager
- Connectivity between Azure PaaS services, on‑premises systems, and external services via ExpressRoute
- Support TLS/HTTPS configurations, redirect rules, and secure ingress patterns in coordination with Mayo network and security teams.
- Troubleshoot complex connectivity issues involving Azure PaaS, on‑premises networks, and approved external services.
SQL Connectivity (Reduced Platform Ownership)
- Serve as a contributor for SQL connectivity enablement, including:
- NSG rule design and validation for Azure SQL Database and Azure SQL Managed Instance
- Updating Azure SQL firewall rules when required
- Supporting provisioning and decommissioning requests for Azure SQL Managed Instances
- Note: Core SQL platform administration and operations are supported internally by the client; this role focuses on networking, access, and integration enablement rather than database administration.
Operations, Governance & Support
- Participate in incident response and on‑call rotation aligned to business‑critical production systems.
- Troubleshoot and resolve incidents across L1, L2, and L3 infrastructure and platform support layers.
- Participate in Change Advisory Board (CAB) meetings, including standard and major change reviews.
- Ensure adherence to the client's policies, security controls, architectural standards, and governance processes.
- Work with CI/CD pipelines and Infrastructure‑as‑Code (Terraform, Azure DevOps) to deploy and maintain standardized environments.
- Contribute to operational documentation, knowledge articles, and continuous improvement initiatives.
- Support audits, reviews, and compliance‑related requests when required.
- Mentor junior engineers and actively contribute to team knowledge sharing.
Mandatory Skills and Experience
- 5+ years’ experience supporting highly available, mission‑critical environments.
- 2+ years’ hands‑on experience engineering and supporting Azure platforms, with a strong focus on PaaS.
- Strong experience with Azure PaaS services (App Service, Functions, Front Door, Application Gateway, monitoring services).
- Solid understanding of Azure networking, including NSGs, TCP/IP, routing, ExpressRoute, and secure connectivity patterns.
- Experience working in a ticket‑driven operational environment (ServiceNow or equivalent).
- Experience supporting production systems with strict access controls and formal change management.
- Ability to work effectively across a blended L1–L3 support model.
- Experience with automation and IaC tools such as Terraform and Azure DevOps.
- Scripting experience in PowerShell, Python, or Bash.
- Familiarity with ITIL processes (incident, problem, and change management).
- Excellent written and verbal communication skills with a strong customer‑service mindset.
Preferred / Beneficial Experience
- Experience supporting regulated or healthcare environments.
- Exposure to containers, AKS, or modern CI/CD practices.
- Azure Associate or Professional certifications (current or in progress).
- Prior participation in CABs and formal governance forums.
Personal Attributes
- Independent, accountable, and self‑
- Comfortable balancing operational support and engineering work.
- Strong sense of ownership and customer focus.
- Desire to continually improve systems, processes, and personal
Shift timings
1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
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Job Summary:
The FP&A Analyst – Mainframe will be responsible for supporting the financial planning, analysis, and reporting processes related to the Mainframe business unit. This role will focus on cost tracking, variance analysis, budgeting, forecasting, and providing actionable insights to drive cost efficiency and profitability tracking for the Mainframe business unit.
Key Responsibilities:
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Cost Data Collection & Validation
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Collect, validate, and reconcile cost data from various internal systems and external sources particularly for Hardware and Software
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Maintain and update cost tracking spreadsheets, databases, and financial models.
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Ensure data accuracy and integrity in all cost-related reports and analyses.
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Cost Reporting & Analysis
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Prepare and distribute daily, weekly, and monthly cost reports to relevant stakeholders.
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Analyze actual costs versus budget and forecast, identifying and explaining variances and tracking against expected customer deal models
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Monitor and report on key cost metrics and KPIs.
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Support the preparation of management presentations and cost review decks.
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Budgeting & Forecasting:
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Assist in the preparation of annual budgets and periodic forecasts for cost centers and spend categories.
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Work closely with business units to gather cost inputs and validate assumptions.
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Data Management & System Support
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Enter and update cost data in financial systems and tools (primarily Workday Adaptive).
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Assist with system reconciliations and data integrity checks.
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Process Improvement:
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Recommend and implement process improvements to enhance cost tracking and reporting accuracy.
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Support automation and standardization of cost analysis processes including by leveraging company-approved AI tools.
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Ad-hoc Analysis:
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Conduct ad-hoc cost analysis and scenario modeling as required by management.
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Support internal and external audit requests related to cost data.
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Qualifications:
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Bachelor’s degree in Finance, Accounting, Economics, or related field.
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1-3 years of experience in FP&A, cost analysis, or related finance roles.
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Strong analytical and quantitative skills.
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Proficiency in Microsoft Excel; experience with ERP systems (SAP, Oracle, Workday, Adaptive, etc.) and BI tools (Power BI, Tableau) is a plus.
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Excellent communication and interpersonal skills.
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Detail-oriented with strong organizational skills.
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Ability to work independently and as part of a team.
Preferred Qualifications:
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Professional certification (CMA, CPA, CFA) is an advantage.
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Experience in [IT / IT Infrastructure / Cloud Services] preferred.
Ready to apply?
Apply to Ensono
About Us (Ensono)
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Job Summary
We are looking for an enthusiastic and detail-oriented intern to join our Finance team and gain hands-on experience in Accounts Payable operations. This role will provide exposure to invoice processing, vendor management, and payment workflows within a fast-paced business environment.
Key Responsibilities
• Process vendor invoices accurately and in compliance with company policies.
• Assist with data entry and reconciliation of accounts payable records.
• Work with cross-functional teams to resolve invoice discrepancies and obtain necessary approvals.
• Help prepare monthly accounts payable reports and documentation.
• Maintain files and records for audits or compliance purposes.
Required Qualifications
• Bachelor’s degree in commerce, Master of Business Administration or currently pursuing studies in Finance, Accounting, Business Administration
• Strong attention to detail and accuracy in data handling.
• Working knowledge of MS Excel and MS Office applications.
• Good communication and problem-solving skills.
Preferred Qualifications
• Bachelor’s degree in commerce, Master of Business Administration or currently pursuing studies in Finance, Accounting, Business Administration
• Strong attention to detail and accuracy in data handling.
• Working knowledge of MS Excel and MS Office applications.
• Good communication and problem-solving skills.
"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."
Ready to apply?
Apply to Ensono
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:
Honesty, Reliability, Curiosity, Collaboration, and Passion.
About the role and what you'll be doing:
Ensono is seeking a Senior Manager, Digital Experience & Web Platforms to lead our enterprise web strategy and drive the evolution of a modern, customer-centric digital ecosystem. This strategic leadership role owns the vision, architecture, and governance of Ensono’s web platforms, which serve as the foundation for our digital marketing, ABM, and customer engagement initiatives.
You will act as the technical and strategic owner of Ensono’s web presence, partnering closely with Marketing Operations, Brand, Content, IT, Security, Legal, and external agencies to deliver scalable, secure, and highly personalized digital experiences across the B2B buyer journey.
Key Responsibilities
Platform Strategy & Architecture
- Own the strategic vision and technical roadmap for Ensono’s enterprise web platforms
- Evaluate, design, and implement modern CMS solutions (headless, hybrid, or traditional) that support scalability, performance, and innovation
- Establish architecture standards, development best practices, and governance frameworks to ensure consistency, quality, and security
- Design and maintain content models, taxonomies, metadata frameworks, and personalization-ready architectures
Website Personalization & Orchestration
- Develop digital experience strategies aligned to ABM and B2B buying journeys
- Lead the design of personalization frameworks leveraging behavioral, firmographic, and intent data
- Partner with marketing leadership to deliver persona-based and industry-specific experiences that drive engagement and conversion
Technical CMS & Integration Management
- Oversee day-to-day performance, uptime, and security of the enterprise CMS platform
- Manage integrations across CRM (Salesforce), marketing automation, CDPs, analytics, ABM platforms, and tag management systems
- Partner with Marketing Operations to ensure reliable tracking, attribution, and data flow across all digital touchpoints
SEO, Analytics & Optimization
- Embed technical SEO and GEO best practices across the platform, including Core Web Vitals, site architecture, schema markup and crawlability
- Build and maintain measurement frameworks and executive dashboards that track engagement, pipeline influence, and business impact
- Drive continuous improvement and tracking through A/B testing, experimentation, and data-driven optimization (GA4)
Strategy, Governance & Leadership
- Establish scalable content governance models, workflows, and approval processes
- Lead and mentor cross-functional teams including developers, designers, content teams, agencies, and vendors
- Build strong partnerships with IT, security, legal, and compliance to ensure adherence to enterprise and regulatory standards (GDPR, CCPA, accessibility)
Innovation & Industry Leadership
- Monitor emerging web, MarTech, and digital experience trends
- Evaluate and pilot AI-driven tools and capabilities that enhance personalization, productivity, and user experience
- Share thought leadership internally and externally to position Ensono as a digital experience leader
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
What You Will Need:
- 8+ years of hands-on experience in web platform management and development, with at least 3 years in a leadership role
- Proven success architecting and managing enterprise-scale web platforms in B2B technology or complex business environments
- Deep expertise with modern CMS platforms (Adobe Experience Manager, Optimizely, Contentful, Sitecore, WordPress), including headless/composable architectures
- Strong understanding of MarTech ecosystems including CRM, marketing automation, CDPs, analytics, and ABM platforms
- Advanced knowledge of technical SEO and GEO, web analytics (GA4), conversion optimization, and experimentation methodologies
- Expert-level understanding of modern web technologies, APIs, integration patterns, and cloud-based infrastructure
- Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
- Data-driven, customer-obsessed mindset with a balance of strategic vision and practical execution
Bonus Qualifications
- Experience supporting account-based marketing (ABM) strategies and complex B2B buying journeys
- Familiarity with DevOps practices and CI/CD pipelines for web platforms
- Experience working within regulated or compliance-driven environments
- Demonstrated success leading digital transformation initiatives at scale
Why Ensono?
Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Ready to apply?
Apply to Ensono
Ensono is seeking an Incident Manager to join its global Major Incident Management team. The Major Incident Manager (MIM) applies, improves, and maintains our Major Incident Management processes through collaborative engagement with all areas and levels of our support organisation. During business-impacting incidents, the MIM ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities. The role also includes creating and managing timely communications during outages to stakeholders and supports performing the root cause analysis & and conducting follow-up meetings.
Job Description
Some of the things you will be doing.
- Managing critical incidents, including Facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders.
- Ensuring that ITIL-aligned Incident Management processes are followed so that actions are consistent throughout the organization & the Incident lifecycle.
- Documenting details related to Major Incidents, including the persons & teams engaged, service restoration actions and its associated results, root cause details and preventative action items for Problem Management.
- Conducting an after-action review with all parties actively engaged during a Major Incident and participating as needed in the Problem Management process as part of the investigatory team.
- Participating as a global team member to coordinate the seamless transition of active incidents across and between regions, participate in and assist with communications, reporting, and follow-up actions.
Required Skills
- Excellent verbal and written communication skills are required in all aspects of this role. You will need to use proper spelling, grammar, and business language to effectively communicate with key stakeholders & leadership (both internally and with our clients).
- Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team.
- Ability to self-motivate, to identify and implement appropriate day to day actions with high-level direction and minimal guidance.
- Ability to identify or infer from information available, the impact to business resulting from an incident, and determine & drive the escalation and response plan appropriate to the impact.
- Ability to effectively translate complex technical details into business equivalent terms for communication to a wider non-technical audience.
- Outgoing & collaborative approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results.
- Proficiency with Microsoft Office Suite and desktop publishing (Outlook, PowerPoint, Excel, Word, etc.) is required for this role.
Desired Skills
- understanding of ITIL and Major Incident Management practices Strong.
- Experience with automation and monitoring technologies. And familiar with Artificial Intelligence (AI)
- Good understanding of infrastructure technologies and Data-center.
- Understanding of Hybrid Cloud, IaaS & PaaS Architecture, Networking Knowledge, Storage/database, and Mainframe Computers knowhow would be an added advantage
- Friendly, outgoing, positive approach to daily work and interactions, and a creative approach to solving problems and driving results.
Experience & Education
- Demonstrable experience working in an operational area of IT, within a large or multi-client environment, in any of the following:
- Primary/Senior/Lead technical support role, with 3 to 6 years of experience.
- Graduate Degree Holder or Equivalent
- Within a 24x7 Network Operations, Security Operations, or Customer Service Center
- Incident Management with a demonstrated track record of increasing responsibility or satisfactory results.
- ITIL Foundation V3/V4 Certified
Work Pattern
This role operates and involves providing 24/7 support, working in night shifts, working on weekends and providing On-Call support is a must.
Shift timings
1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Ready to apply?
Apply to Ensono
ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
Job Summary
The Senior IT Process Analyst is responsible for designing, implementing, and operationalizing advanced AI-driven solutions to improve IT Service Management (ITSM) processes and tool efficiency. This role serves as a technical AI authority and evangelist, applying Machine Learning, Natural Language Processing (NLP), Generative AI, and predictive analytics to enhance decision-making, automation, and operational outcomes within ITSM practices.
The position focuses on translating complex operational data into explainable, scalable, and production-ready AI solutions, integrating these capabilities into enterprise ITSM tools through API-based architectures. The role supports continual process improvement by embedding AI insights into daily ITSM operations, governance forums, and performance management practices.
Duties and Responsibilities
- Design and implement AI and ML solutions to optimize ITSM processes and operational decision-making.
- Apply machine learning techniques (classification, clustering, anomaly detection) to ITSM data.
- Develop NLP models for analysis and automation of ticket, change, and knowledge data.
- Integrate Generative AI / LLM capabilities for summarization, recommendations, and content generation.
- Perform feature engineering and data preprocessing on noisy and incomplete ITSM datasets.
- Build predictive models for risk assessment, failure prediction, and trend analysis.
- Implement rules-based and AI hybrid decision models with confidence scoring.
- Monitor, evaluate, and continuously improve AI model performance in production.
- Integrate AI solutions into ITSM platforms using API-based architecture.
- Apply Explainable AI techniques to support transparency and operational trust.
- Act as an AI subject matter expert, supporting adoption, documentation, and knowledge transfer.
Qualifications & Skills
Required
- Bachelor’s Degree with 6–10 years of experience in AI, Machine Learning, Data Science, or related technical fields.
- Hands‑on expertise in Machine Learning, Natural Language Processing, and Generative AI / Large Language Models.
- Strong experience in feature engineering, predictive modeling, and data quality management.
- Proficiency in Python and SQL for analytics, model development, and ITSM data analysis.
- Experience with JSON, YAML, and JavaScript / TypeScript for API integration and service orchestration.
- Proven ability to integrate AI solutions into enterprise platforms using RESTful, API‑based architectures.
- Experience in AI model evaluation, monitoring, and continuous improvement.
- Knowledge of Explainable AI (XAI) for transparent operational decision support.
Preferred
- Experience with ServiceNow or ITSM platforms.
- Familiarity with MLOps and AI governance.
- Knowledge of ITIL-based ITSM processes.
Ensono is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Ready to apply?
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Expert Solution Architect
Share this job
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:
Honesty, Reliability, Curiosity, Collaboration, and Passion.
About the role and what you'll be doing:
Ensono's Enterprise Solution Architects are cross-functional technical Architects that bring multi-tower solutions together. This is a pre-sales role in which they work alongside and support Sales, Consulting and Client Success organizations to service our clients. They work with clients’ business and technical teams, and with Ensono's internal teams to create winning solutions. To that end, Enterprise Architects must be effective in fostering senior management and executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, ESAs must work with and often lead multi-disciplinary teams. They also lead the solution hand-over for delivery into internal delivery and ops teams. Ultimately, he/she remains the owner of the overall technical solution.
What we are looking for
- Well versed in the hosting technology and outsourcing services landscape
- Experienced communicator at all levels of internal and external audience ranging from engineering/admin to C-level
- Experienced with large ITO, infrastructure, and transformation deals ($50M+ TCV)
- Has experience with (and preferably certified on) hyper-scale cloud platforms (AWS, Azure, GCP)
- Experienced in planning and executing discovery and design workshops internally and at client sites
- Previous experience as an SA (Sales/Solutions Engineer, Solutions Architect) with service providers
- Comfortable with executive level positioning of complex solutions that span multiple disciplines (services, hosting, network, security, storage and backup, DR, etc.)
- Familiar with complex sales cycles and contracting process
- Familiar with and can help create financial (pricing) models to support technical solutions
Job Responsibilities / Key Tasks:
- Support strategic pursuits as the Lead Solution Architect for all initiatives (multi-tower)
- Collaborate with counterparts in the Sales, Consulting and Delivery organizations to create Pursuit, Solution, Sales and Delivery strategies for Enterprise Clients
- Conduct discovery, assessment and solution development workshops (often in collaboration with resources from consulting, operations and product teams) to craft winning solutions
- Develop and document solutions that meet client's (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
- Create win-win solutions for both client and Ensono as part of the deal qualification, pursuit, and execution process
- Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings
- Push for higher value/value added services and solutions in line with Ensono's offerings
- Present technical solutions and business cases to a wide variety of internal and external audience
- Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how and past experiences
- Work with finance and pricing teams to create simple pricing to multi-year pro-forma models
- Help build the commercial construct and pricing for IT outsourcing, and large managed services deals
- Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
- Work with Finance, Product, Operations, Legal, and other internal stakeholders to deliver client proposals and contract materials (MSA review, SOW development and redlining, etc.)
- Draft and negotiate SOW, contracts, and sub-contract agreements, ensuring T&Cs alignment and risk mitigation
- Participate in deal reviews and advise Ensono senior management team regarding technical, commercial and competitive aspects
- Provide post-close consulting, knowledge transfer, and deal documentation to ensure smooth internal transition for transition, delivery, operations, and billing
- Participate in Industry Conferences and Consulting Reviews
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
What You Will Need:
- Experience in a pre-sales Solution Engineer or Architect role at a service provider with managed services, infrastructure, data center and transformation solutions
- Successfully concluded at least 10+ IT Outsourcing, Cloud, Managed Services, or transformation deals of $50M TCV or greater
- Complete understanding of the sales process for complex technical solution selling including ITO deals
- Strong understanding of Financial, Negotiation and Contractual issues and regulations in IT outsourcing deals
- Strong analytical and reasoning skills related to technical, contractual and financial issues
- Broad technical knowledge in data center, hosting, and hybrid cloud technologies
- Well versed in the hosting technology landscape including compute, storage, backup, network, security, End User Services, BC/DR, DevOps and IT governance
- Deep understanding of IT services outsourcing solutions
- Hybrid environment solutioning experience with the following:
- Public cloud platforms (AWS, Azure, GCP, OCI)
- Hypervisor Environments (VMware, Openshift) - Preferred
- IBM Power (IBMi, AIX, Linux on Power)
- Excellent written and oral communication skills and proficient in MS Excel, PowerPoint, Word etc.
- Experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
- Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
Skills and Key Attributes
- Strong presentation, communication, and influencing skills at a C-level
- Independent, Self-directed, Results oriented
- Strong empathy, self-awareness and interpersonal skills
- Business and customer-oriented player with strong team orientation
- Ability to manage periods of high project demand, short deadlines and operate under pressure
Education and Experience
- 15+ years of experience with at least 10+ years with a service provider and/or cloud MSP
- Bachelor’s degree in Computer Science, Engineering or other technical disciplines
- Major Industry accreditations / certifications a plus
Shift Timings: 1:30 PM to 10:30 PM IST
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Ready to apply?
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Overview:
We are seeking a proactive intern to assist in setting up and maintaining project records in our Professional Services Automation (PSA) system. This role is ideal for someone interested in project administration and resource management systems.
- Support the creation of new projects in the PSA system, including entering key details such as budgets, timelines, billing and revenue recognition milestones etc.
- Verify project data for accuracy and completeness against the source documentation.
- Collaborate with Project Managers and Finance teams to collect required setup information.
- Assist in updating project milestones, billing rules, and status in the system.
- Help with regular quality checks and identify areas for process improvement.
- Produce basic reports from the PSA tool for management review.
- Bachelor’s degree or Currently pursuing studies in Business Administration, Project Management, Information Systems, or a related field.
- Strong attention to detail and data accuracy.
- Proficient in MS Excel and other Office applications.
- Good communication skills and willingness to work with multiple stakeholders.
- Interest in learning project management tools and workflows (training provided).
- Gain hands-on experience with PSA tools in a business setting.
- Understand project lifecycle fundamentals and administrative requirements.
- Develop skills in cross-functional collaboration and process quality control.
"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."
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- Automation & Configuration
- Ansible for configuration management, deployment, and orchestration
- Scripting & Development
- Python for automation, tooling, and operational scripts
- Database
- Strong ability to write and optimize SQL queries for reporting, troubleshooting, and operational support
- Infrastructure and application operations support across environments
- Backup and recovery management:
- Understanding of backup strategies, retention policies, and restore procedures
- Hands-on experience with Commvault or Veritas NetBackup is a strong advantage
- Monitoring, troubleshooting, and incident resolution
- Support operational readiness, system reliability, and performance tuning
- Collaborate with infrastructure, application, and security teams to ensure operational stability
- Experience with Aptare Backup Reporting and Analytics to monitor backup performance, capacity utilization, SLA compliance, and trend analysis.
- Ability to develop, customize, and maintain Aptare reports and dashboards using SQL to support operational, audit, and management reporting.
- Power BI
- Creating dashboards and reports for operational metrics, capacity, and performance insights
- Experience working in hybrid or cloud environments (Azure/AWS preferred)
- Strong problem-solving and analytical skills
- Ability to automate repetitive operational tasks
- Good communication skills and ability to work with cross-functional teams
- Operational mindset with a focus on reliability, resilience, and continuous improvement
Hybrid Office environment
24*7 support with rotation oncall
Shift timings
1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
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ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
Required Skills & Experience:
- Hands-on experience with .NET C# platforms.
- Experience with Azure cloud services and Azure DevOps (CI/CD, Test Plans, environment management).
- Experience designing, implementing, and automating non-UI tests for .NET C# applications and cloud-based systems.
- Experience with Behaviour driven design (BDD) Automation
- Experience with SQL
- Understanding of CI/CD practices and release management in .NET environments.
- Excellent analytical, problem-solving, and communication skills.
Desirables:
- Hands-on experience with MQ technologies
- Experience with AI / agentic workflows
- Experience with SpecFlow/Reqnroll and NUnit
- Experience with performance testing
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request
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Job Description: VMware NSX – Expert Infrastructure Engineer
We are seeking an experienced and highly skilled VMware NSX Network Virtualization Engineer to design, implement, optimize, and support advanced network virtualization solutions. The ideal candidate will have deep expertise in VMware NSX technologies, strong network engineering fundamentals, and proven experience managing secure, scalable, and high‑performance virtualized network environments.
Key Responsibilities
- Deployment & Configuration
- Install, configure, and maintain VMware NSX environments.
- Design and implement end‑to‑end network virtualization solutions using NSX technologies.
- Integrate vSphere and related VMware products with existing infrastructure.
- Deploy logical switches, routers, firewalls, load balancers, and other NSX components according to best practices.
- Management & Monitoring
- Monitor and manage the NSX ecosystem to ensure high availability, security, and optimal performance.
- Conduct periodic system audits, performance reviews, and environment health checks.
- Implement and maintain backup, restoration, and disaster recovery procedures.
- Manage micro‑segmentation, traffic policies, and network segmentation strategies.
- Troubleshooting & Support
- Diagnose and resolve complex issues related to network virtualization, connectivity, performance, and security.
- Perform extensive root cause analysis and implement corrective actions to prevent recurrence.
- Collaborate with VMware and Dell EMC support for escalated issue resolution.
- Provide technical guidance to internal IT teams and stakeholders.
- Security & Compliance
- Design and implement security controls such as firewall rules, VPN configurations, and IDS/IPS policies within NSX.
- Perform regular security assessments, vulnerability reviews, and compliance checks.
- Enforce adherence to organizational security standards and regulatory requirements.
- Documentation & Training
- Develop and maintain detailed documentation, including architecture diagrams, configuration templates, and SOPs.
- Train IT teams on NSX features, functionality, and best practices.
- Stay current with emerging technologies, VMware updates, and industry trends.
Required Skills & Experience
- Proven experience in network engineering with a strong focus on VMware NSX technologies.
- Prior experience in a senior or lead engineering role is highly preferred.
- In‑depth knowledge of:
- VMware NSX‑V / NSX‑T
- vSphere, vCenter, and related virtualization products
- Network virtualization technologies such as VXLAN, Distributed Firewall (DFW), and NSX‑T Data Center
- Strong understanding of routing & switching, including Cisco ACI.
- Hands‑on experience implementing firewalls, VPNs, IDS/IPS, and other security technologies.
- Familiarity with network monitoring tools such as VMware vRealize Network Insight, SolarWinds, etc.
- Excellent troubleshooting, RCA (Root Cause Analysis), and performance optimization skills.
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Modernization Technology Consultant Senior
About the role and what you'll be doing
Are you ready to step into a leadership role on an engineering team that is helping to modernize clients’ mainframe solutions? In this role, you will be working with a team of experts responsible for delivering a quality product to the client on schedule. ExperSolve, an Ensono company, migrates legacy applications to modern platforms, such as Java Spring and C# .NET, using automated tools. The Senior Modernization Software Engineer will be responsible for taking the lead on projects, developing the core classes for the client’s modernized environment, and interfacing with customers.
For local applicants, there will be opportunities to work with the team offshore in India (Pune/Bangalore/Chennai/Hyderabad), but this position can be remote as well.
Responsibilities:
- Leading client meetings and interaction, being the relentless ally for the client and unleashing them to do great things
- Applying Java or C# coding skills in an Eclipse or Visual Studio modernization environment
- Developing our core Java or C# libraries for modernized environments
- Assume technical leadership on projects to test modernized code to ensure it is performing as intended.
- Ensure that problems are appropriately analyzed, and code corrections and improvements properly implemented.
- Providing consultation and teachable moments to more junior members of the team
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.
Required Qualifications
- 5+ years of coding experience in Java or C#, SQL
- Experience in software testing, debugging, troubleshooting
- Problem solving, communication, and teamwork skills
- Experience with -
- Object-oriented programming in Java, C#, or similar languages
- Eclipse or Visual Studio
- Spring or .NET
- Relational Databases (SQL/MYSQL/ORACLE)
Preferred Qualifications
- Experience in mentoring junior colleagues on the team
- Familiar with AWS and Azure cloud technologies
- Undergraduate/Post Graduate degree, coding boot camp certification, or equivalent experience
- Familiarity with legacy languages or databases - Mainframe, IDEAL, COBOL, CICS, JCL,Datacom,DB2
Primary Location City/State:
Pune, IN - Qubix, Maharashtra
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RESPONSIBILITIES
- Full understanding of virtual servers and operating systems, block, file, and object storage, and data protection
- Full knowledge to install and configure high availability compute solutions supporting business critical functions
- Understands how the whole picture aligns to overall Ensono strategy
- Understanding of multiple scripting languages to develop solutions for automation and reporting
- Work in a team to design computer system configurations
- Design and document procedures to apply operating systems patches, code and firmware updates to systems infrastructure
- Participate in primary design meetings for Client disaster recovery planning
- Proficiency in Operating system installation procedure
- Implement storage and data protection configurations
- Research system vulnerabilities and provide documentation for future use implementing corrective actions as required
- Develop guidelines and procedures for systems management including process and efficiency improvements
- Monitor and tune systems to identify and eliminate issues and potential bottlenecks
- Prepare periodic reports related to capacity and utilization
- Design and implement advanced network configurations within the virtual server configuration
QUALIFICATIONS
- Bachelor’s degree and a minimum of 8+ years of related experience or a Master's degree with 6 years of experience; or equivalent work experience
- Operating SystemsWindows 5+ years hands on administration of Windows OS environments and/or
- VMware 5+ years hands on administration of VMware environments and/or
- Linux 5+ years hands on administration with RHEL or other Linux environments
- Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Results oriented team player who will work towards meeting team commitments
- Experience with system configuration automation (Scripting with Pearl/Python/Bash or DevOps tools like Chef/Puppet)
- Ability to mentor technical operations staff in appropriate technologies, as needed
- Understanding of the competitive landscape from both business and technical perspective is a plus
- AWS experience in designing, provisioning, monitoring and managing the environment is a big plus
- AWS Certifications such as SysOps Administrator Associate, Solutions Architect Associate and Professional ITIL Foundations Certified is a plus
- Preferred certifications: Microsoft Certified IT Professional ﴾MCITP﴿ / Microsoft Certified Systems Engineer (MCSE) / Microsoft Certified Systems Administrator (MCSA) / Microsoft Certified Professional (MCP) / VMware Certified Professional – VCP / Red Hat Certified Engineer
- Experience with DevOps and Agile frameworks is a plus
TRAVEL:
up to 15%
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Manager - Application Support
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About Us (Ensono)
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.
Role Summary
The Application Management Support (AMS) Manager is responsible for ensuring the reliability, stability, and performance of enterprise applications through effective ITIL‑based service management and modern SRE (Site Reliability Engineering) practices. This role leads the application support function by managing incidents, problems, changes, and service requests while also driving automation, observability, and continuous improvement. The AMS Manager collaborates closely with cross‑functional teams, including Development, Infrastructure, and SRE, to enhance application performance, reduce operational toil, and improve service availability. By leveraging ITIL frameworks for governance and SRE principles for engineering excellence, the AMS Manager ensures predictable service delivery, proactive issue resolution, and high levels of user satisfaction.
Key Responsibilities
Team Management:
- Lead, mentor, and develop a team of application support specialists.
- Assign tasks and responsibilities, ensuring efficient workload distribution.
- Conduct regular performance evaluations and provide feedback to team members.
- Encourage adoption of modern operational practices, including SRE-aligned approaches such as automation, proactive monitoring, and continuous improvement.
Support Operations:
- Oversee the day-to-day operations of the application support team.
- Ensure timely and effective resolution of incidents and service requests.
- Develop and implement support processes and best practices to improve service delivery.
- Apply foundational SRE concepts such as reducing manual effort (toil) and improving service reliability through better monitoring and operational discipline.
- Ensure adherence to ITIL practices to maintain consistent and structured service operations.
Incident and Problem Management:
- Monitor and manage the incident lifecycle, ensuring adherence to SLAs.
- Analyze incident trends and identify root causes of recurring issues.
- Collaborate with development and infrastructure teams to implement permanent solutions.
- Conduct structured Root Cause Analysis and ensure follow‑through on preventive and corrective actions.
- Utilize basic SRE metrics (like error patterns or service health indicators) where relevant to improve reliability.
Stakeholder Collaboration:
- Work closely with business units to understand their application needs and priorities.
- Liaise with vendors and third‑party service providers to ensure optimal application performance.
- Communicate effectively with stakeholders regarding application issues and updates.
- Collaborate with engineering, DevOps, or SRE teams during releases, upgrades, and planned enhancements to ensure smooth and reliable deployments.
Continuous Improvement:
- Identify opportunities for process improvements and automation within the support function.
- Lead initiatives to enhance application performance, reliability, and user experience.
- Stay updated on industry trends and emerging technologies to drive innovation.
- Apply relevant SRE concepts — such as proactive monitoring, stability improvements, and automation — to strengthen overall service quality.
Reporting and Documentation:
- Generate and present regular reports on support activities, performance metrics, and improvement initiatives.
- Ensure the maintenance of comprehensive support documentation and knowledge base articles.
- Track operational performance, including SLAs and relevant reliability indicators, to support continuous service improvements.
Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- A Master’s degree or relevant certifications (ITIL, Cloud, SRE Foundation) is a plus.
Experience:
- 10+ years of overall experience in IT, with strong exposure to application support, IT operations, or production systems.
- Proven experience in an Application Support, Application Management, or IT service management role.
- Minimum 3–4 years of experience leading and managing a technical/application support team, including performance management and team development.
- 5+ years of hands-on experience in application support or a related domain, with strong troubleshooting and analytical skills.
- Experience working with ITIL processes such as Incident, Problem, Change, and Service Request Management.
- Understanding or practical exposure to SRE concepts like proactive monitoring, automation, reducing operational toil, and improving reliability.
- Experience collaborating with cross-functional teams (Development, Infrastructure, DevOps/SRE, vendors) to ensure application stability and performance.
- Exposure to environments require high availability, performance tuning, and continuous operational improvement.
Skills:
- Strong leadership and team management skills, with the ability to guide and develop high-performing support teams.
- Excellent problem‑solving, analytical, and decision-making abilities.
- Effective communication and interpersonal skills for managing stakeholders, users, and cross‑functional teams.
- Ability to manage multiple priorities, handle pressure, and operate effectively in business‑critical situations.
- Strong customer‑centric mindset and commitment to service excellence.
- Understanding of modern operational practices, including basic SRE concepts such as proactive monitoring and automation (advantageous).
Technical Skills:
- In-depth knowledge of enterprise software applications, application architectures, and IT infrastructure components.
- Strong understanding of ITIL processes and best practices across Incident, Problem, Change, and Service Request Management.
- Experience with application monitoring tools, log analysis, and performance management platforms.
- Proficiency in using support tools and ticketing systems (e.g., ServiceNow, Jira, Remedy).
- Ability to collaborate with development, infrastructure, and DevOps/SRE teams to improve application reliability and stability.
- Prior experience as an Application Support Manager or in a similar leadership role.
- Familiarity with automation opportunities within support operations is a plus.
Working Conditions:
- May require on-call support or work outside regular business hours for high‑priority incidents, releases, or maintenance activities.
- Ability to work in a dynamic, fast‑paced, and high‑availability environment.
- Hybrid working model, depending on organizational requirements.
"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."
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Job Description: AMS Innovation and CONTINOUS IMPROVEMENT Lead
About Ensono
Ensono, Inc is a Delaware corporation incorporated in 2015 and located in Downers Grove, Illinois. Ensono, Inc provides infrastructure management services that help clients address their current needs, while engineering IT solutions for the ever-changing demands of tomorrow. From current platforms to evolving technologies, we deliver results for our clients by flawlessly executing infrastructure operations so our clients can focus on what they do best. Our infrastructure management services increase security and performance while reducing total cost of ownership by an average of 15 percent. Ensono, Inc has more than 46 years of experience managing business complexity, distinguishing us from our competitors. We have managed hundreds of complex migrations and have designed solutions that address a wide range of challenges that companies are facing today. We adapt to and work seamlessly within our clients' culture and value the expertise of their employees. Our collaborative approach to meeting our clients' challenges keeps them with us for an average of 10 years. We are ranked by Information Week 500 for our technology innovation and by the Uptime Institute for 100% availability. We are headquartered in Downers Grove, Illinois and currently have 2,100 associates.
Job Summary
The AMS L1 & L2 Innovation and Continuous Improvement Lead is responsible for driving operational excellence, continuous improvement, and innovation across L1 and L2 Production Support teams within Application Managed Services (AMS).
The role focuses on reducing operational noise, improving SLA adherence, accelerating resolution times, enabling shift‑left, and embedding automation and standardization into day‑to‑day L1/L2 operations. This is a run‑focused role, ensuring improvements translate into measurable outcomes on the production floor.
Job Responsibilities
- Operational Improvement:
- Develop and execute strategic improvement initiatives to drive business growth and operational efficiency.
- Collaborate with cross-functional teams to identify process improvements and innovative solutions.
- Champion & drive identification and adoption of digital and automation solutions across the organization e.g. ITOM SNOW, Robotic process automation (RPA) and intelligent automation etc
- Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions
- Process and Governance:
- Establish Six Sigma or equivalent methodology driven team structure and processes within organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with focus on continuous improvement and waste reduction.
- Embed ITIL/ITSM best practices into AMS delivery.
- Conduct regular service reviews, operational reviews, and CSI workshops.
- Define and track KPIs such as SLA compliance, MTTR, incident backlog, automation coverage.
- Support audits, compliance, and risk management requirements.
- Stakeholder Engagement:
- Collaborate with application teams, engineering, Development, DevOps, and business stakeholders.
- Coach and mentor L1/L2 support teams on innovation mindset and problem‑solving.
- Work with transition teams during KT, onboarding, and steady‑state operations.
- Act as a customer‑facing leader for service improvement discussions..
- Change Management:
- Lead change management efforts to ensure a smooth transition and adoption of new processes and systems.
- Manage partnership with stakeholders for optimization solution discovery, implementation, deployment and digital operations.
- Monitor project progress, identify risks, and provide timely solutions.
- Deliver training programs to educate employees on new processes and technologies.
- Measure, benchmark and publish effectivity of deployed solutions and drive on continuous improvement.
- Continuous Learning:
- Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.
Mandatory Skills and experience
Technical & Functional
- 10–12+ years of experience in AMS / Production Support (L1/L2).
- Strong understanding of application support models, preferably across multiple technologies.
- Certified in Lean / Six Sigma (Green Belt or above)
- Hands‑on experience with ITSM tools (ServiceNow or equivalent).
- Experience driving automation, monitoring, and observability improvements.
- Strong knowledge of incident/problem management and RCA techniques.
Innovation & Improvement
- Proven experience leading continuous improvement or CSI initiatives.
- Exposure to automation frameworks, scripting, or AIOps is a plus.
- Experience in process optimization, standardization, and cost reduction initiatives using improvement frameworks like Lean, Six Sigma.
Certifications (Preferred)
- ITIL v3 / ITIL 4
- Agile / DevOps certification (preferred)
Soft Skills
- Strong leadership, stakeholder management, and communication skills.
- Ability to influence without authority and drive change across teams.
- Customer‑centric mindset with focus on business outcomes.
- Analytical and problem-solving ability using data and experience.
Shift Timing- 1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
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JOB ROLE SUMMARY
The Mainframe Systems Programmer provides support for on-going projects that require the installation, testing, and implementation of new operating systems and other 'system' software. Also, the Maintenance and debugging of systems software. Coordination and the IOGEN work for new MF hardware. Research and evaluation of new software and hardware products, assisting team members and other areas with technical questions and problem resolution. Monitoring and tuning of systems software. Functional knowledge, use of z/OS components and detailed knowledge of support products such as tape management, scheduling, security, monitoring systems, etc.
DUTIES AND RESPONSIBILITIES
Consistently provides proven, formal mentorship
High complexity assignments * owner
Moderate complexity assignments * owner (1 or >)
Low complexity assignments * provide oversight/review
Regularly lead self and others and/or established as Product SME and/or established as specialist
Understands how whole picture aligns to overall Ensono strategy
Provide thought leadership within GTS
Provides Technical Architect storage support for HW and SW Software solutions.
Processes communication skills to participate in Client meetings and new business deals.
Works directly with Hardware and Software vendors on new solutions.
Review and analyze current client software and requirements to determine the most cost-effective and standard software solution to be included in the business proposal.
Enhance the performance of others through mentoring and guiding
Design automated monitoring techniques for problem identification and prevention
Provide and document problem analysis, resolution and prevention, designing procedures and best practice techniques
SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
Ten years hands on/industry experience
Preferred
Ability to perform skill set of a Mainframe System Programmer
Ability to perform complex ISV installations
Ability to perform and lead complex projects
Ability to mentor and show leadership qualities
Travel %
TBD by field – Needed to create job code and for Department of Labor
Any reference to years of experience should be disregarded in the UK
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Senior Network Automation Engineer
Experience: 8+ years (6+ years Network Operations,4+ years Network Automation & SRE)
About Us.
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
Job Role
The Senior Network Automation Engineer is responsible for designing, operating, and automating enterprise and data‑center network solutions to ensure high availability, reliability, and performance for Ensono’s clients. This role combines deep network engineering expertise with Site Reliability Engineering (SRE) practices to reduce manual work, improve resiliency, and meet service level objectives.
Job Responsibilities
Design, develop, and maintain network automation using Ansible
Automate provisioning, configuration, and operational tasks across enterprise and cloud networks
Integrate automation with ITSM tools (e.g., ServiceNow) and databases (e.g.: SnowFlake)
Collaborate with clients, service owners, and engineering teams to deliver reliable solutions
Mandatory Skills & Experience:
Strong understanding of Site Reliability Engineering (SRE) principles
6+ years of experience in network operations (routing, switching, TCP/IP)
4+ years of hands‑on network automation experience in production environments
Expertise with Cisco routing and switching, F5 load balancing, Palo Alto Firewalls
Strong coding/scripting skills using Ansible
Experience with monitoring, logging, and alerting tools
Experience with Python, Ansible
Experience with ServiceNow
Experience with SnowFlake database
Good to have Skills :
Strong Linux and cross‑domain troubleshooting skills
Relevant certifications (CCNP,PCNSE)
Shift Timing-1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
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Senior Applications Support Specialist
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About Us (Ensono)
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Role Summary
The L3 ARO Engineer ensures end-to-end reliability, resilience, and performance of critical applications. This role acts as the final technical escalation point, leads major incidents, performs deep diagnostics (especially for Java and .Net based systems), drives permanent fixes, and influences architecture, automation, and operational standards. The engineer mentors L1/L2 teams and partners closely with Development, Architecture, Platform, and Security.
Key Responsibilities
Incident & Problem Management
- Lead major incident (MI) bridges and restore service with minimum business impact.
- Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.
- Own technical RCAs, drive long‑term and systemic remediation.
- Identify recurring failure patterns and risks.
Reliability Engineering
- Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
- Tune JVM parameters, analyze thread/heap dumps, and improve performance.
- Influence application architecture for fault tolerance, scalability, and recoverability.
- Validate DR readiness, failover behavior, and resilience testing outcomes.
Change, Release & Risk
- Provide technical approval and risk assessment for high-risk changes.
- Enforce operational readiness for new apps and major releases.
- Ensure changes meet audit, compliance, and regulatory expectations.
Automation, Monitoring & Observability
- Build advanced automation using Shell/Python/PowerShell.
- Develop frameworks for health validation, automated recovery, and compliance checks.
- Define observability standards; optimize alerts and improve MTTR.
Leadership & Mentorship
- Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
- Act as a trusted technical advisor to stakeholders and leadership.
Skills & Qualifications
Technical (Mandatory)
- Strong knowledge of application architecture, distributed systems, and middleware.
- Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
- .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
- Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).
- Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
- Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.
Reliability & Operations
- Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
- Experience in regulated production environments.
Soft Skills
- Strong technical leadership and decision‑making.
- Clear communication during high‑pressure incidents.
- Ownership mindset and business awareness.
Experience & Education
- 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
- Bachelor’s degree in Computer Science/Engineering or equivalent.
- ITIL, cloud, or industry certifications (preferred).
- Banking/financial domain experience (preferred).
Working Conditions
- On‑call and after‑hours support as required.
- Fast‑paced environment with multiple priorities.
- Hybrid working model
"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."
Ready to apply?
Apply to Ensono
Key Responsibilities
- Act as the lead engineer on large or complex client deploy projects
- Act as the lead engineer on product engineering projects to further develop our service
- Provide AWS subject matter expertise advice and assistance to pre-sales architects
- Installation, configuration, and ongoing management of O/S and AWS services.
- Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling.
- Maintaining high availability through proactive measures.
- Troubleshooting and resolving complex technical issues.
- Ensuring clients & partners are updated on current status of work and issues.
- Raise, investigate and resolve problems and known errors in line with the problem management process.
- Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
- Partake in an oncall rota to provide 24x7 4th line support for Ensono’s AWS clients.
- Proactively keep up to date on AWS services and developments.
- Act as the technical escalation point in the team for other members
- Act as team leader in Manager’s absence
Skills and Experience
- 12+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.
- 6+ years’ experience of engineering, architecting, or supporting AWS solutions.
- Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
- Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache, WAF etc.).
- Hold a number of current AWS Associate and Professional level Certifications ( Devops and Architect).
- Hold at least one AWS Certified Speciality certification (e.g. Security or Networking)
- Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible) beneficial or can be gained.
- Scripting ability in one or more of Python, Powershell, Bash, Perl
- Experience of using Git for version control
- Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker)
- Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
- Good knowledge of TCP/IP.
- A degree in a computing-related discipline preferred or equivalent ability and knowledge.
- Excellent written and verbal communication skills.
- Experience working in an ITIL environment beneficial.
- Desire to continually grow, develop and improve.
- Must be independent, self-motivated, a self-starter and possess a good working attitude.
- Client focused and results driven – a consistently high performer.
- Able to make independent judgement and coordinate the group when required.
- Able to implement supportable solutions and make the complex simple.
- Able to perform as a role model and resident expert within the team.
- Able to professionally represent the company at events (e.g. user groups, conferences).
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Senior Workday Consultant
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About Us (Ensono)
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Job Summary:
Selects, develops and evaluates staff to ensure efficient operation of the function. Responsible for directing and executing day-to-day operations. Oversees delivery of services or functions of the group in accordance with organizational objectives. Recommend and implement operational improvements. Participates in annual budget process, periodic forecasting, and periodic analysis of operations performance.
Job Responsibilities:
- Leadership & Strategy:
- Lead the IT team responsible for the Workday application, providing direction, mentorship, and support.
- Develop and implement strategic plans for the Workday platform to align with business objectives.
- Collaborate with senior leadership to identify opportunities for leveraging Workday to improve business processes.
- Project Management:
- Oversee the planning, execution, and delivery of Workday-related projects.
- Ensure projects are completed on time, within scope, and within budget.
- Manage stakeholder expectations and communicate project status effectively.
- Technical Expertise:
- Provide technical guidance and support for the Workday application, including configuration, integration, and troubleshooting.
- Stay updated on the latest Workday features and best practices to ensure the platform is utilized to its full potential.
- Coordinate with vendors and external partners to resolve issues and implement enhancements.
- Operational Excellence:
- Ensure the stability, security, and performance of the Workday application.
- Develop and enforce policies and procedures for system use and data management.
- Monitor system performance and implement improvements as needed.
- Team Development:
- Foster a collaborative and innovative team environment.
- Identify training and development opportunities for team members.
- Conduct performance reviews and provide constructive feedback.
Mandatory Skills
- Be able to work with the business team to document business requirements.
- Can analyze requirements to come up with design options by assessing impact on associated up-stream and down-stream systems, tools and processes.
- Work with the business and internal WD team to help decide on the optimal design.
- Be able to independently work on configuring/building the design in the system.
- Document design and build specifications.
- Can come up with the testing scenarios and requirements for testing.
- Have about 8-10+ years of hands-on experience in implementing Workday as a core WD expert in a global setup.
- Can work as a ‘go to’ in-house expert for providing technical solution to the HR team globally.
- A strategic thinker to:
- Collaborate with senior leadership to identify opportunities for leveraging Workday to improve business processes
- Be an innovator to promote process automation using WD and non-WD tools.
- Drive AI solution by working with WD vendor or internal AI team.
- Some experience on managing the delivery would be a plus
- Be a mentor to help team advance their technical skills.
- Strong communication and inter-personal skills.
- Have contributed on WD community is desirable skill.
Preferred Skills:
- Workday certification(s).
- Experience with Workday integrations and reporting.
- Knowledge of HR processes and systems.
Shift Timing: 1:30 PM IST to 10:30 PM IST
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Ready to apply?
Apply to Ensono
About Us (Ensono)
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Job Summary
This is an exciting opportunity to join a friendly team working on some of the hottest AWS technologies. This team is primarily focused on the deployment, automation and support of mission-critical client solutions in AWS.
You will be working on a variety of projects and environments for household names using the latest technology including AWS, Terraform, Ansible, Powershell, Datadog, Jenkins, Bitbucket, Jira, Containers etc. Learning, collaborating, training and certification are strongly encouraged, and opportunities to do so will be provided.
The successful candidate will be someone who can demonstrate a genuine desire and passion for AWS, client service and automation.
Key Responsibilities:
- Act as the lead engineer on large or complex client deploy projects
- Act as the lead engineer on product engineering projects to further develop our service
- Provide AWS subject matter expertise advice and assistance to pre-sales architects
- Installation, configuration, and ongoing management of O/S and AWS services.
- Implementing and maintaining custom client machine images and centralised configuration management to enable quick repeatable builds and auto-scaling.
- Maintaining high availability through proactive measures.
- Troubleshooting and resolving complex technical issues.
- Ensuring clients & partners are updated on current status of work and issues.
- Raise, investigate and resolve problems and known errors in line with the problem management process.
- Ability and willingness to proactively improve ways of working, automation and processes via our continual improvement Kanban board.
- Partake in an oncall rota to provide 24x7 4th line support for Ensono’s AWS clients.
- Proactively keep up to date on AWS services and developments.
- Buddy new members of the team and train other teams
- Act as team leader and technical escalation point in Manager’s absence
Skills and Experience:
- 8+ years’ experience in supporting highly customer-focused mission critical environments (e.g. high profile websites or enterprise infrastructure) essential.
- 3+ years’ experience of engineering, architecting, or supporting AWS solutions.
- Excellent O/S knowledge and experience in Linux or Windows with basic knowledge of the other. MCSE/RHCE or equivalent level of knowledge preferred.
- Experience of implementing and supporting AWS based instances and services (e.g. EC2, S3, EBS, ELB, RDS, IAM, Route53, Cloudfront, Elasticache, WAF etc.).
- Hold a number of current AWS Associate and Professional level Certifications
- Hold at least one AWS Certified Speciality certification (e.g. Security or Networking )
- Experience of building and maintaining scalable and auto-scaled environments using automation and configuration management tools (e.g. Cloudformation/Terraform and Ansible) beneficial or can be gained.
- Scripting ability in one or more of Python, Powershell, Bash, Perl
- Experience of using Git for version control useful
- Experience of working with or supporting containerized environments (ECS/EKS/Kubernetes/Docker)
- Experience of Jenkins or other CI/CD pipeline technology useful or can be gained.
- Good knowledge of TCP/IP.
- A degree in a computing-related discipline preferred or equivalent ability and knowledge.
- Excellent written and verbal communication skills.
- Experience working in an ITIL environment beneficial.
- Desire to continually grow, develop and improve.
- Must be self-motivated, a self-starter and possess a good working attitude
- Client focused and results driven
- Able to implement supportable solutions and make the complex simple.
- Able to perform as a role model within the team.
Shift Timing: 5:30 PM to 2:30 AM
Ready to apply?
Apply to Ensono
ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
JOB TITLE
Senior Mainframe Systems Programmer – zOS and ISV
Position Summary
Provide premium zOS system programming support and services to Ensono mainframe clients.
The successful candidate will perform mainframe zOS operating System upgrades (V2.5 and V3.1) using SMPE and zOSMF workflows, ISV product upgrades/maintenance apply for zOS compatibility to support our customers’ mainframe environments and ensure contractual obligations are met. The individual will need to work with vendor personnel to achieve timely upgrades of zOS, ISV products before end of support.
JOB DESCRIPTION
As a recognized leader in IT infrastructure management, Ensono is dedicated to cultivating talented individuals with unique skillsets who know how to dream big and build bigger. We are looking for passionate and self-motivated candidates to apply for our Senior/ Expert Mainframe Systems Programmer open position!
This position is a full-time, entry level job role. We prefer candidates be located within Bangalore or Chennai or Pune.
Job Duties AND RESPONSIBILITIES
Perform standard system programming activities like configuration, installation & maintenance using SMP/E, and vendor software installations in the mainframe environment.
Support other team: storage management, performance tuning, capacity planning, security, networking, and operating procedures from zOS perspective.
Work with Mainframe System Programmers staff across tracks to enhance the mainframe environment.
Participate in software(ISVs and zOS) deployments and various support functions as defined by the department manager.
Possess interpersonal skills needed to foster good relations with business and development users.
Assist team members to solve problems, make innovative improvements and make decisions.
Identify and implement system and process improvements in the z/OS environment Work with
application support teams and other internal customers to facilitate business initiatives.
Review and Approve documentation of system software products including usage instructions, configuration notes, test plans, details of customizations necessary for our environment, as well as process and procedure guides.
- Mandatory Skills:
- Expertise in performing SMP/E and Non-SMPE Installation of ISV products)
- Operating system z/OS upgrades workflow execution.
- JES3/JES2 initialization
- Sysplex and config management(good to have)
- Fluent in JCL and IBM Utilities (IEBGENER/IEBCOPY/AMASPZAP/DFDSS)
- ISPF/TSO and other basic
- Basic knowledge of REXX/CLIST
- Designing project plan(upgrades, maintenance, decom) with task list for all stakeholders and communicating the timelines with delivery and customer.
- Formulate roadmaps with all pre-requisites to achieve an project completion.
- Technically guide a team of highly motivated system programmers with technical working sessions.
- MIPS Optimization.
- Product Migration on z/OS.
Required Skills
- 8+ years of professional work experience as a Mainframe System Programmer in zOS & ISVs.
- Possess the drive and self-motivation to sharpen current skills while also learning something new
- Intermediate proficiency in MS Office (Excel, PowerPoint, Project, and Word) or MAC equivalent products
- Possess a conceptual or practical understanding of or have a willingness to learn various technologies including but not limited to Mainframe, Open Systems, Networking, etc.
- Strong focus on efficiency, performance, and cost optimization across the enterprise mainframe environment.
- Hands-on experience with MIPS optimization initiatives, including CPU, workload, and capacity tuning.
- Proven exposure to optimization programs working with cross-functional teams (Production Control/Batch, DB, MQ, Storage, HW/SW, Capacity, and Application teams).
- Ability to use data-driven insights and performance metrics to improve mainframe consumption, billing, and cost transparency.
- Working knowledge of product migrations and their impact from an optimization perspective.
- Experience contributing to technical optimization strategies with measurable outcomes.
- Strong mindset for continuous improvement, innovation, and operational excellence in mainframe optimization.
QUALIFICATIONS
Desired candidates will have a degree and/or equivalent experience.
Mainframe Certifications / Badges is an added advantage.
ADDITIONAL INFORMATION
The incumbent of this position will report to the Mainframe Optimize / Mainframe Academy Leader.
Specific needs may vary based on business necessity. The qualifications and responsibilities outlined should be used as guidance regarding required and preferred skills.
Our Values
Whether providing unprecedented solutions for clients or collaborating with each other to make unexpected connections, our teams are to exhibit these core values across every endeavor:
Honesty - We’re transparent and accountable
Reliability - We deliver on our promises
Collaboration - We thrive as a team
Curiosity - We relentlessly innovate on behalf of our clients
Passion - We love what we do and share our enthusiasm
Shift Timing- 1:30 PM to 10:30 PM
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Ready to apply?
Apply to Ensono
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Job Title
DevOps / Automation Engineer – Operations
Location
Pune/Chennai/Hyderabad/Bangalore
Job Summary
The DevOps / Automation Engineer – Operations focuses on automating and optimizing daytoday application and platform operations. This role is responsible for reducing manual effort, improving service reliability, and enabling consistent, lowrisk operational execution through automation. The engineer works closely with Application Support, Incident Management, and Platform teams to stabilize environments, accelerate recovery, and improve operational outcomes.
Key Responsibilities
Operational Automation
- Automate routine and repetitive operational tasks including deployments, restarts, health checks, configuration updates, and data movement.
- Build and maintain automation to support incident response, recovery, and operational runbooks.
- Reduce manual intervention in production environments while maintaining control and auditability.
Production Support Enablement
- Partner with Application Support teams to improve operational supportability of applications.
- Develop automation to speed incident triage, diagnostics, and resolution.
- Support Major Incident and Problem Management efforts by providing tooling, data, and repeatable recovery procedures.
Reliability & Stability Improvement
- Identify operational pain points and failure patterns and automate preventive or corrective actions.
- Improve system resilience by enabling safe restarts, automated failover steps, and standardized recovery procedures.
- Support service stability initiatives by reducing operational errors and variability.
Release & Change Support (OperationsLed)
- Support production releases by enabling repeatable, automated deployment and rollback processes.
- Work within changecontrolled environments to ensure automation complies with operational and governance requirements.
- Improve release reliability and reduce changerelated incidents through operational automation.
Monitoring & Observability Support
- Integrate monitoring, logging, and alerting into operational automation workflows.
- Create automated health checks and validation steps used during incidents and releases.
- Support proactive operations by enabling alertdriven automation and operational dashboards.
Documentation & Knowledge Enablement
- Document automation solutions, operational runbooks, and standard operating procedures.
- Ensure automation is usable and supportable by Application Support teams.
- Participate in knowledge transfer and operational readiness activities.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent operational experience.
- 3–6 years of experience in operations engineering, DevOps, or automation roles supporting production systems.
- Strong experience automating operational tasks in production environments.
- Proficiency in scripting or automation languages (e.g., Python, Shell, PowerShell).
- Experience supporting application or infrastructure operations in a 24x7 environment.
- Strong understanding of incident, problem, and change management concepts.
Preferred Qualifications
- Experience in managed services or ITILaligned operational environments.
- Experience automating within changecontrolled and audited environments.
- Familiarity with infrastructureascode and configuration management tools from an operational perspective.
- Experience supporting cloud, hybrid, or legacy platforms in production.
- Exposure to monitoring, logging, and alerting platforms used in operations.
- ITIL Foundation or similar operational certifications.
Key Skills & Competencies
- Operationsfirst mindset with strong risk awareness
- Strong troubleshooting and incident support skills
- Ability to simplify complex operational processes
- Strong collaboration with L1–L3 support teams
- Clear documentation and communication skills
- Comfortable working in highavailability, productioncritical environments
Ready to apply?
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Applications Support Specialist
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About Us
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Role Summary
The L2 ARO Engineer provides advanced application support, focusing on Java and .Net based troubleshooting, incident resolution, RCA, change support, and reliability improvements. The role serves as the primary escalation point for L1, partnering with development, infrastructure, and middleware teams to ensure availability, performance, and operational excellence.
Key Responsibilities
Incident & Problem Management
- Own end‑to‑end resolution of incidents escalated from L1.
- Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
- Actively participate in or lead Major Incident (MI) bridges.
- Perform RCA and implement permanent fixes.
- Identify recurring issues, trends, and preventive actions.
Change, Release & Operational Readiness
- Review and support production changes related to applications/middleware.
- Perform post‑change validation and production checkouts.
- Highlight risks related to Java versions, certificates, dependencies, and configurations.
- Ensure applications meet availability, performance, and resilience targets.
Monitoring, Automation & Maintenance
- Monitor application health, performance metrics, and system behavior.
- Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
- Improve monitoring dashboards, alerts, and observability coverage.
- Maintain and update runbooks, SOPs, and KB articles.
Collaboration & Stakeholder Communication
- Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
- Serve as the primary operational contact for assigned applications.
- Provide clear technical updates during incidents and changes.
Skills & Qualifications
Technical Skills
- Strong Java and .Net fundamentals and troubleshooting.
- Strong Unix/Linux and networking skills.
- Scripting (Shell/Python/PowerShell) – development & optimization.
- Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
- Solid understanding of ITSM processes (Incident, Problem, Change).
- Experience in RCA, DR validation, and resilience operations.
Soft Skills
- Strong analytical and problem-solving capabilities.
- Ownership mindset and ability to handle high pressure issues.
- Clear communication with stakeholders at all levels.
Experience & Education
- 3–6 years in application support, production operations, or ARO.
- Bachelor’s degree in engineering, Computer Science, or equivalent.
Working Conditions
- Rotational shifts including nights/weekends/holidays.
- Fast-paced environment with multiple priorities.
- Hybrid working model
"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request."
Ready to apply?
Apply to Ensono
About Us
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
About Role
-
Be the subject matter expert in administration of Venafi as a Service (VaaS). This includes reporting, installing/updating communications, automating renewals.
-
Customer facing skills to be in front a customer for sales, reporting, status updates, etc.
-
Subject matter expertise in understanding how certificates work and are generated including Root, Intermediate, Server certificates, and Private keys.
-
Sound understanding of the CSR process.
-
Experience managing Self Signed PKIs.
-
Understanding of applying certificates throughout the environment including SSL on Apache, Tomcat, jboss and ISS, other Middleware, Servers, Load Balancers, etc.
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Demonstratable understanding/expertise of network and firewall and other new environment setup requirements as relates to Venafi
-
Ability to troubleshoot if certificate deployment is failing.
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Good experience with Networking devices, DNS and AD PKI.
-
Experience working with Venafi as a vendor
-
Experience in scripting to enable automation.
-
Good technical writing ability to document processes
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Ability to collaborate amongst teams and development of process governance
-
Ability to mentor and train other team members
Good to Have skill:
Middleware administration experience on Microsoft IIS, Apache Tomcat, Apache Web Server, JBoss, Oracle SOA, Oracle Weblogic, IBM HTTP Server, IBM WebSphere, Oracle HTTP Server
Must to have Skill:
Venafi, Automation, PKI ( Encrypted method), Network DNS, AD
Shift timing: UK Shift
Location: Pune / Chennai / Bangalore / Hyderabad
Ready to apply?
Apply to Ensono
Application Developer – Commercial Apps
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We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
About Us (Ensono)
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Application Developer – Commercial Application
Job Description
We are seeking a skilled Application Developer to join our Commercial Applications team, with a primary focus on supporting and enhancing DocuSign CLM (Contract Lifecycle Management). In this role, you will extend and optimize DocuSign CLM functionality, integrate it with other business platforms, and ensure it meets evolving enterprise needs. You will collaborate within a dynamic team environment and work independently to deliver high-impact solutions.
Key Responsibilities
- Administer, analyze, design, program, debug, test, and modify software enhancements to meet stakeholder requirements for platforms such as DocuSign CLM, GoTransverse, and ServicePath
- Translate internal client requirements into robust application features and creative prototypes
- Perform unit, integration, functional, and non-functional testing to ensure quality and reliability
- Troubleshoot and debug applications, resolving issues efficiently
- Evaluate existing applications to update and add new features, focusing on scalability and maintainability
- Develop comprehensive technical documentation and handbooks to accurately represent application design and architecture
- Maintain the security and integrity of application software, following enterprise security protocols
- Collaborate with cross-functional teams and communicate effectively with stakeholders and leadership
- Manage competing priorities and thrive in a fast-paced, evolving environment
Qualifications
Basic Requirements:
- 3–6 years of professional experience in application and software development
- 3–6 years of hands-on coding experience in languages such as Python, C#, JSON, Java, SQL, XML, HTML, CSS, etc.
- Bachelor’s degree in computer science, Information Technology, or a related field
- Experience working in a global team setting and for a US-based company
- Excellent verbal and written communication skills
- Ability to understand commercial business processes and customizations related to billing, including CPQ (ServicePath), Salesforce, Workday, and DocuSign CLM
- Working knowledge of the Quote-to-Cash process and application development lifecycle
- Experience with API integrations for enterprise systems; demonstrated ability to write Web Services (RESTful, SOAP) and fault-tolerant code
- Experience in both waterfall and agile development frameworks
- Strong problem-solving, critical thinking, and analytical skills
Preferred Skills and Experience
- 3–6 years hands-on experience supporting DocuSign CLM is a plus
- Advanced working knowledge of DocuSign CLM+, DocuSign IAM, or DocuSign Navigator
- Excellent time management and organizational skills
- Experience with complex billing structures (e.g., consumption/usage-based billing models)
- Keen attention to detail and strong interpersonal skills
- Project management experience is a plus
- Familiarity with generic AI platforms (e.g., Azure AI, Gemini) is a plus
- Ability to adapt to new technologies and drive continuous improvement
Ready to apply?
Apply to Ensono
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.
Title: Senior Systems Engineer
Ensono’s mission is to deliver technology solutions that enable our clients to be great at what they do. We’re trusted by some of the world’s most successful companies because we deliver complete hybrid IT solutions and governance customized to each client’s IT journey. Our solutions address clients’ current needs and help them to adapt with ever-changing demands of tomorrow.
About the role and what you'll be doing:
The Senior Systems Engineer plays a critical role in creating and maintaining the internal technology architecture. They must possess advanced technical knowledge and expertise in design and implementation to lead technology projects and define the strategic technology direction. Working with business management and IT staff, the Senior Systems Engineer identifies technology alternatives and provides solutions that meet business needs. They provide technical leadership on both small and large projects and possess the ability to understand technical issues, develop recommendations, and gain competency with IT processes. It is essential to note that this position requires being available for an on-call apart from regular working hours as per business requirement.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.
Required Qualifications
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Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience
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IT Industry Certifications are a plus (MCSE, VCP, CCNA, etc…)
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Minimum 4 - 5 years of related IT Experience managing large enterprise environments, consisting of multiple global forests and complex GPO policies, RDS/Remote Access Administration, Citrix environments.
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Minimum of 4 - 5 years of experience managing Active Directory and Okta or equivalent Identity Management
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Minimum of 4 - 5 years of experience administering Office 365, Azure AD, AWS, Cloud and other Identity Managements solutions.
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Minimum 5 years of experience working with, and authoring scripts (preferred MS Powershell) focused on streamlining system administration, auditing, and reporting functions surrounding Microsoft Azure, Office 365, Active Directory, and Microsoft Exchange.
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Experience as technical lead in field of expertise
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Experience implementing best-practice processes and procedures including ITIL
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Experience leading small & large projects that require interaction with the business
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Experience in environments with formal project management methodologies and practices
Preferred Qualifications
Communications:
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Document solutions, systems, and procedures
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Consistently leads knowledge transfer efforts to other team members
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Identify and suggest process and/or procedure improvements
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Deliver data insights in a format optimized for leadership decision-making
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Delivers communication and measurable goals for assigned projects
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Works effectively as an individual and as part of a team
Issues Management and Resolution:
· Troubleshoot complex system, application, and hardware issues
· Use external information to research and resolve issues when needed
· Strong knowledge with regards to local policies, rights, and standards as well as having a solid grasp on how they come into play in the environment
· Ability to manage multiple issues, priorities, and goals
· Engages with external vendors to resolve issues as needed
· Develop IT strategies to improve system management and response rate
Administration:
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Perform routine system maintenance in compliance with security standards.
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Tracking of configuration items
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Design, build and configure new hardware/software
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Document and maintain security standards of various environments
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Perform installation and configuration of software including operating system, patches, and 3rd party products.
Project Management:
· Drive completion of quality project deliverables, within time and budget
· Deliver projects for both IT and directly for the business
· Ensure quality control on all projects within area of responsibility
Ready to apply?
Apply to Ensono