MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

As a Staff Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and even Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

We are looking to speak to candidates who are based in Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Columbus, Dallas, Miami, Nashville, New York City, Philadelphia, Raleigh, Washington DC, Tysons for our hybrid working model.

Position Expectations

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 5+ years of Software development background
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology

Nice to have!

• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2263203305

Description:

The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.

We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.

The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.

Responsibilities:

• Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
• Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
• Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
• Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
• Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
• Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
• Ensure policies and procedures align with regulatory, security, and internal control requirements
• Support internal and external audits by maintaining complete, accurate, and accessible documentation
• Translate audit findings and regulatory changes into actionable policy program updates
• Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
• Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
• Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience

Requirements:

• 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
• Experience creating and managing policy and procedure programs or governance frameworks
• Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
• Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
• Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
• Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
• Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
• Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
• A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success

Responsibilities & Expectations

• You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
• You don't just track tasks; you own the success of the program

Scope & Complexity

• The scope is horizontal and impacts multiple departments across MongoDB
• Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap

Authority & Impact

• You have the authority to manage the timelines and execution steps of your assigned programs
• Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations

Expertise

• You will develop deep expertise in compliance and audit operations
• You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements

Leadership

• Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273402887

The role 

We are seeking an Events Marketing Manager, East Region to lead the planning and execution of high-impact regional marketing events that drive brand visibility, executive engagement, and measurable pipeline growth.

In this role, you will serve as the regional event authority—owning the operational excellence, production leadership, vendor management, and attendee experience across major industry conferences, hosted events, partner activations, roadshows, workshops, and regional programs.

Working in close alignment with regional sales and marketing leadership, you will ensure every event delivers business impact with precision, professionalism, and brand consistency.

Location: This is a remote role within the United States. Candidates located in the Boston Metro, NYC Metro, DC Metro, and Philadelphia (PA) are preferred. Strong candidates based in the Eastern time zone will also be considered.

Your responsibilities will include: 

Regional Strategy & GTM Planning

• Define and execute the East Region field marketing plan aligned to Nebius’ North America GTM strategy, revenue targets, and AI-cloud growth objectives.
• Identify priority verticals and clusters in the region (enterprise AI, finance, healthcare, retail, and media & entertainment).
• Translate global campaigns into localized programs that resonate with technical and executive buyers.

Sales & Partner Alignment

• Partner with regional sales leaders, solutions architects, and business development to align on pipeline coverage, target accounts, and co-marketing initiatives.
• Collaborate closely with Vertical GTM team leads to ensure field programs reinforce priority industries, solution narratives, and territory goals—creating a unified GTM motion from awareness through pipeline conversion.
• Support regional account-based marketing (ABM/ABX) motions for top enterprise and strategic accounts.

Field & Partner Campaign Execution

• Plan, manage, and execute regional events, workshops, executive roundtables, and innovation labs showcasing Nebius’ AI/ML and NeoCloud capabilities.
• Build developer and data-science community engagement through hackathons, meetups, and partnerships with regional universities and AI accelerators.
• Manage regional sponsorships and Nebius presence at high-impact industry conferences (e.g., AWS re:Invent, NVIDIA GTC, MIT AI Conference).

Insights & Measurement

• Track and analyze field performance metrics: leads generated, pipeline influenced, partner-sourced opportunities, and ROI.
• Capture real-time feedback and customer insights from the field to help shape product positioning, content strategy, and global messaging.
• Use intent data and CRM analytics to optimize account targeting and campaign efficiency.

Budget & Operations

• Own the East Region field marketing budget—forecast spend, manage vendors, and ensure strong ROI discipline.
• Maintain operational excellence through collaboration with demand generation, marketing operations, and creative teams.

Cross-Functional Collaboration

• Work closely with Product Marketing, Partner Marketing, and Sales Enablement to deliver cohesive storytelling and thought leadership in the field.
• Contribute to global initiatives while serving as the regional voice to headquarters—advocating for East-region opportunities, challenges, and innovations.

We expect you to have: 

• 7+ years of B2B field and partner experience in cloud, AI, or enterprise tech, with proven pipeline impact.
• Deep understanding of AI/ML infrastructure, data platforms, and cloud ecosystems (AWS, Azure, Google Cloud, or similar).
• Proven ability to plan and execute localized marketing programs across diverse markets in the Eastern U.S.
• Hands-on experience with account-based marketing, partner co-marketing, and demand-generation tools (Salesforce, Marketo, HubSpot, 6sense).
• Strong analytical mindset; comfortable with dashboards, campaign metrics, and ROI analysis.
• Exceptional communication, collaboration, and stakeholder-management skills across sales, partners, and technical audiences.
• Bachelor’s degree in marketing, Business, or related field (MBA preferred).
• Willingness to travel 25 - 30% for events, team and community engagements.

Key employee benefits in the US:

• Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan: Up to 4% company match with immediate vesting.
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement: Up to $85/month for mobile and internet.
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

Compensation

We offer competitive salaries, ranging from $150k - $185k OTE based on your experience.

How You’ll Make An Impact

We’re looking for a Program Manager to help power how innovation happens at ConnectDER.

In this role, you’ll lead the development and launch of new products while building the systems, tools, and processes that keep us operating at a best-in-class level. You’ll sit at the center of ideation, technology development, and portfolio strategy. You will connect ideas to execution and help the organization scale what works.

This is a highly impactful role for a strategic, technically minded leader who can navigate complexity, drive change, and bring people together to turn vision into reality.

Duties include: 

Program & Product Leadership

• Lead New Product Introduction (NPI) programs end-to-end, ensuring alignment to governance, timelines, cost targets, and best practices
• Drive New Technology Introduction (NTI) efforts to evaluate and integrate emerging technologies into future products
• Partner with Product Management to define requirements and ensure alignment with market needs, cost targets, and timelines
• Lead stage gate reviews and participate in design reviews with internal teams, suppliers, and customers

Process, Systems & Continuous Improvement

• Own and optimize the Arena PLM ecosystem, including process design, governance, and user training
• Oversee sustaining engineering and change management, ensuring a closed-loop system for requests and implementation
• Drive continuous improvement by refining development processes, tools, and workflows
• Capture lessons learned and lead post-mortems to strengthen future execution

Cross-Functional Execution & Delivery

• Coordinate cross-functional development and validation activities, including prototyping, testing, and certification
• Collaborate with Supply Chain to ensure timely procurement and management of prototype materials
• Support commercialization efforts during product launches in partnership with go-to-market teams

Communication & Stakeholder Management

• Communicate program status, risks, and tradeoffs clearly to stakeholders at all levels
• Provide program management guidance to cross-functional teams to support broader organizational initiatives
• Identify and resolve project risks, conflicts, and resource constraints

Leadership & External Collaboration

• Lead and influence cross-functional teams within a matrixed organization
• Manage relationships with external vendors, consultants, and partners

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location & Travel: This is a full-time hybrid position requiring 3 days on-site at our Philadelphia office and up to 10% travel. 

Compensation: $105,000 - $115,000 annually, plus bonus and equity. 

What success looks like in your first 6 - 12 months

• Get up to speed on our current systems and frameworks
• Take full ownership of Arena PLM
• Lead and successfully execute key NPI programs
• Begin identifying and implementing process improvements

Who We’re Looking For 

Must-Haves

• 5 - 7 years leading and managing ideation, technology and product development in a fast-paced engineering environment
• History of successfully leading product development teams and activities from idea-to-launch
• Proven leadership skills and the ability to associate with all levels in the organization
• Proven success in establishing key performance indicators, metrics, and focus to drive product development best practices
• Advanced negotiation, problem solving, and interpersonal skills (presentation, written and oral) with the ability to communicate effectively with all levels of staff and management
• Comfort in operating in both agile and waterfall project methodologies, for both software and hardware development projects
• Experience using project management software (i.e. ClickUp, Microsoft Project, etc)

Nice-to-Haves 

• Advanced degree in a technical or business discipline
• Experience delivering solutions in the solar, renewable, and/or distributed energy Resource (DER) industry
• Lean, Six Sigma or other continuous improvement process experience
• Advanced knowledge of innovation tools (Roadmunk, ClickUp, PLM systems, PowerBI etc)

You’ll thrive in this role if you are:

• Proactive and highly organized with strong follow-through
• Comfortable with rapid change
• Curious and eager to learn, even outside your experience
• Emotionally intelligent and able to tailor your message to your audience
• Willing to take risks and bring solutions

If you’re someone who sees ambiguity as an opportunity, not a blocker, you’ll do well here.

Work Environment/Physical Demands: Must have the ability to work on a computer for extended periods of time with or without accommodation.

CSQ426R15

PLEASE NOTE:
Due to federal contract requirements and client site access obligations, U.S. citizenship and eligibility for a U.S. government secret clearance are required to access classified information. Candidates with an active Secret or higher clearance are strongly encouraged to apply.

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get from our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to utilize your skills and technical credibility to engage and communicate effectively with all levels of an organization. You will report directly to a DSA Manager within the Field Engineering organization. 

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to the production/go-live status of agreed-upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services, and Support resources, along with escalating to expert-level technical experts, to build the right tasks that are beyond your scope of activities or expertise
• Create, own, and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews, and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production
• Enablement/user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

• U.S. citizenship 
• 7+ years of experience where you have been accountable for technical project/program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers 
• Programming experience in Python, SQL or Scala 
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role 
• Understanding of solution architecture related to distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management, including account, stakeholder and resource management accountability
• Experience in resolving complex and important escalations with senior customer executives
• Experience conducting open-ended discovery workshops,  creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

About The Role

As a National Channel Sales Manager - Convergint, you'll be pivotal in scaling Verkada's reach and impact by developing and managing our most strategic Physical Security Integrator nationally! You'll be responsible for driving net new business through the channel—building pipeline and executing strategic plans that result in measurable growth.

This individual contributor role requires strategic thinking and hands-on execution as you collaborate across sales, marketing, and partner teams to grow Verkada’s presence nationally.

What You’ll Do

In this role, you’ll be at the heart of Verkada’s mission, working hand-in-hand with our sales teams to drive growth and success with Convergint. You’ll be responsible for building pipeline and generating net new business through Convergint while executing a best-in-class channel strategy. Here’s what you’ll own:

• Drive Net New Pipeline: Proactively identify and generate pipeline within Convergint. Collaborate closely with field sales teams to co-sell and close high-value opportunities.
• Execute National Channel Strategy: Develop and manage a focused partner business plan for your territory that aligns with Verkada’s overall GTM objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability across all levels.
• Collaborate Cross-Functionally: Work closely with Verkada’s internal sales, marketing, and pre-sales teams to drive joint activities, including partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insights: Conduct regular QBRs and ad-hoc business reviews with partners to align on priorities, track performance, celebrate wins, and identify opportunities for improvement.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritize Verkada in key deals and business planning efforts. Leverage insights from the field to recommend improvements to Verkada’s channel tools, incentives, and partner program offerings.
• Drive Awareness and Demand: Lead and participate in regional in-person and virtual events to grow Verkada’s brand awareness, build community, and strengthen relationships with key partner contacts and stakeholders.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in your region—from onboarding and enablement to pipeline development and revenue realization.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Experience & Success: 5+ years of physical security sales or partner management experience with physical security integrators with a strong track record of building new business. Experience with Convergint is highly preferred. Recognition, such as President’s Club, is a plus.
• Strategic & Creative Thinking: A process-driven approach, complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship-Builder: Ability to influence and engage across all levels—from partner sales reps to executive leadership.
• Technical Fluency: Comfortable navigating product discussions and sales operations. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills with sharp attention to detail and a professional presence.
• Local to Philly, PA is highly preferred. Must be open to at least 50%+ travel across the U.S to Convergint branch locations in PA, MA, NJ, and Greater NY Area

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

What You’ll Do: 

The Legal Operations team, within Legal and Government Affairs (LGA), has a core mission to establish a standardized, data-driven, and AI-enabled operating model to support CoreWeave’s rapid growth and increase both LGA and business operating tempo. In this role, you will operate at the intersection of strategy and execution, helping LGA operationalize its priorities through scalable systems, standardized workflows, and responsible AI-enabled capabilities.

This is a fantastic opportunity to advance your career in a leading-edge technology company and contribute directly to our growth. Our team values collaboration and invites divergent thinking. We take a practical and efficient approach to everything we do and aim to build strong and trusting relationships with our team, leadership, and cross-functional partners.

About the role:

We’re looking for a Legal Operations Analyst to support the operational integrity of LGA systems and workflows. Reporting to the Manager, Legal Operations, this role will serve as the primary operational point of contact for  LGA’s’s core tools and intake processes, ensuring consistency, discipline, and scalability as the company grows.

This position requires strong operational judgment, systems fluency, and the ability to manage recurring workflows while serving as the first line of defense for process and tooling issues.

Working closely with the Legal Operations team, you will support the day-to-day execution of LGA systems, workflows, and intake processes. By ensuring workflows run smoothly, systems are used correctly, and issues are addressed quickly, you will help reinforce the operational foundation that supports LGA’s ability to deliver timely, high-quality support to the business.

In this role, you will:

• Support day-to-day operational management of Legal systems, including CLM, e-billing/spend platforms, and workflow tools
• Serve as the first point of contact for intake, tooling, and workflow issues across LGA
• Ensure consistent intake routing, lifecycle hygiene, and metadata discipline
• Reinforce adherence to established workflow and governance standards
• Identify recurring friction points and propose and support implementation of  structured operational improvements
• Partner cross-functionally with Legal, Sales, Finance, Procurement, and IT to resolve execution issues
• Maintain and improve documentation, SOPs, and operational playbooks
• Escalate systemic or structural issues appropriately

Who You Are: 

• 3+ years of experience in Legal Operations, contracts administration, legal systems, or business operations in a high-growth environment
  Experience owning operational workflows within CLM, e-billing, or comparable enterprise systems
• Strong understanding of workflow discipline, process governance, and cross-functional coordination
• Comfortable operating independently while making operational decisions within defined guardrails
• Analytical mindset with ability to identify patterns and recommend process improvements
• Strong documentation skills and attention to detail
  Comfortable working across multiple stakeholders and business functions

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. 

• You enjoy bringing structure to complex, fast-moving operational environments
• You take ownership of recurring workflows and proactively improve them over time
• You are detail-oriented and disciplined in enforcing defined standards
• You are comfortable serving as the first line of defense for systems and process integrity
• You think in terms of scalability and consistency, not just task completion

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: 

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! 

The base salary range for this role is $75,000 to $110,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

What You’ll Do: 

The Legal Operations team, within Legal and Government Affairs (LGA), has a core mission to establish a standardized, data-driven, and AI-enabled operating model to support CoreWeave’s rapid growth and increase both LGA and business operating tempo. In this role, you will operate at the intersection of strategy and execution, helping LGA operationalize its priorities through scalable systems, standardized workflows, and responsible AI-enabled capabilities.

This is a fantastic opportunity to advance your career in a leading-edge technology company and contribute directly to our growth. Our team values collaboration and invites divergent thinking. We take a practical and efficient approach to everything we do and aim to build strong and trusting relationships with our team, leadership, and cross-functional partners. 

About the role:

We’re looking for a Legal Operations Specialist to report to and partner with the Manager, Legal Operations, in strengthening and scaling the Legal Operations function within LGA.

This role requires both systems thinking and hands-on execution in a fast-growing, cross-functional environment and offers the opportunity to help shape the next stage of Legal Operations . By translating strategy into durable operational infrastructure, you will help strengthen how LGA partners with and delivers impact across the business while enabling faster, more consistent execution.

In this role, you will:

• Support the design, implementation, and governance of enterprise Legal workflows, intake structures, and metadata standards
• Partner in transitioning from CLM cleanup to sustainable systems governance and ongoing optimization
• Identify and scope structured AI use cases within standardized Legal workflows
• Translate Legal and business requirements into clear specifications for technical implementation (in partnership with CoreWeave’s office of CIO and IT teams)
• Support the development of reporting frameworks and metrics to improve operational visibility
• Partner cross-functionally with Legal, Sales, RevOps, Finance, Procurement, and IT to support integration and scale initiatives
• Develop and maintain governance documentation, playbooks, and system standards
• Maintain the operational integrity of Legal systems (CLM, e-billing/spend, workflow tools), including workflow discipline, data hygiene, and intake routing standards
• Manage and execute day-to-day core Legal Ops workflows (intake, lifecycle hygiene, matter/billing setup support), ensuring consistent adoption across LGA verticals
• Support rollout and reinforcement of new workflows and AI-enabled processes through practical enablement, documentation, and continuous improvement

Who You Are: 

• 5+ years of experience in Legal Operations, legal systems, or business operations within a high-growth environment
• Experience supporting system implementations, workflow design, or operational governance initiatives
• Strong understanding of CLM platforms, legal billing/spend tools, workflow systems, and reporting environments
• Experience partnering cross-functionally on integration or process harmonization initiatives
• Analytical mindset with the ability to translate operational data into structured improvements
• Strong documentation skills; able to institutionalize processes beyond individual execution
• Comfortable operating in ambiguity and building structure in evolving environments

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. 

• You enjoy designing systems that bring order to complexity
• You think architecturally about workflows and governance
• You’re energized by translating strategy into scalable operating models
• You’re comfortable partnering with technical teams to implement well-defined solutions
• You care about building durable infrastructure rather than quick fixes

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: 

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! 

The base salary range for this role is $98,000 to $143,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

JOB SUMMARY

The Retail Store Manager of Sunnyside* is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside* brand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store.  

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.  As a Dispensary Manager, you will have:  

• Experience leading and motivating a team of hourly and salary employees; skills include recruiting, onboarding, training, managing employee relations and coaching. 
• The opportunity to build on retail business fundamentals to include effective scheduling, payroll, financial management, identifying sales trends, and business writing & reporting. 
• Skills in conflict resolution, strategic thinking, decision making and complex problem solving. 
• Skills in interviewing, talent selection and performance management of hourly and salary team members. 
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success! 
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty. 
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team! 
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing. 

CORE JOB DUTIES 

People Management: 

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results. 
• Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.  
• Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.  
• Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.  
• Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques. 
• Partner with Human Resources to resolve employee relations issues. 
• Ensure employees are knowledgeable and coached to navigate any regulatory changes. 
• Ensure a clean and safe environment for employees and customers 

Sales & Operational Excellence: 

• Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.  
• Establish and nurture key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction and IT. 
• Drive profitable sales through forecasting, scheduling, outstanding customer service and execution of programs and initiatives.  
• Identify business and competitor risks; analyze metrics to help increase market share. 
• Support outreach efforts/community partnerships to build a positive image within the community, drive brand awareness, and draw new patients. 
• Establish daily operations procedures with an eye towards improvement and efficiency.  
• Oversee inventory activities ensuring product requirements are met and deliveries are on time. 
• Maintain accurate records of all dispensary activities including daily cash reconciliations, guest records, sales, deliveries and returns. 
• Perform monthly audit reporting and store visit checklist with Area Manager. 
• Ensure compliance with all company policies, procedures, state, and local laws. 
• Serve as point of contact for state regulators and local authorities, overseeing any inspections or audits  

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• Bachelor’s degree in business or comparable experience 
• 5-7 years of retail management experience required; Cannabis knowledge or dispensary leadership experience a plus 
• Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location with a focus on team development. 
• Demonstrated ability to learn, apply and teach others technical, product-related information in a professional consultative manner. 
• Experience working closely with HR teams and processes. 
• A high level of integrity, personal motivation, and sense of urgency 
• Proficient in MS Office, Highly Proficient in MS Excel with experience in data entry and data management  
• Strong business acumen including excellent communication, attention to detail and interpersonal skills 
• Available to work all hours of operation inclusive of nights, weekends and holidays 
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance). 

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

Appian is looking for a strategic and detail-oriented Web Content Manager to contribute to the evolution and maintenance of our web presence. In this role, you will be responsible for the end-to-end production of high-impact web experiences, ensuring our CMS remains healthy, scalable, and user-friendly. Rather than just executing updates, you will manage the intake of stakeholder requests and enforce a content lifecycle strategy. You will also play a critical role in empowering other teams through distributed authoring, ensuring our global web footprint is consistent, modern, and optimized for conversion.

In this role, you will:

• Oversee the end-to-end production and launch of high-quality web pages, ensuring they are optimized for the B2B buyer journey.
• Partner with Content and Product Marketing teams to ensure web content is engaging, accessible, and aligned with company strategy.
• Partner with the SEO/AEO team to ensure web content is optimized for organic growth.
• Partner with creative agencies to ensure visual assets are delivered on time and aligned to web needs.
• Lead webpage localization efforts, ensuring a seamless and culturally relevant experience for international markets.
• Manage workflows between internal teams and external translation agencies to ensure high-quality, timely localized content updates.
• Manage the web component library within the CMS, ensuring technical stability and consistency.
• Monitor and maintain overall CMS health, collaborating with Web Engineering to troubleshoot issues and implement enhancements.
• Act as the primary point of contact for internal web requests, developing a clear prioritization framework to align web updates with business objectives.
• Build a regular cadence with regional marketing leads to provide visibility into the web roadmap and production timelines.
• Develop and enforce a global content lifecycle process, including regular audits, refreshes, and archiving of outdated content.
• Partner with the performance team to lead conversion rate optimization efforts on key landing pages through message and layout testing.
• Design and lead training programs to enable cross-functional and regional teams to perform self-service content updates within a governed framework.
• Create and maintain CMS documentation and guides to ensure high-quality execution across the organization.

Qualifications:

• 7+ years of related experience in web content management, with a strong focus on the B2B sector.
• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Deep expertise in enterprise-level CMS platforms, such as Adobe Experience Manager, Sitecore, or similar platforms.
• Strong understanding of how design systems power modern web architecture.
• Proven experience managing complex stakeholder environments and streamlining web production workflows.
• Experience managing web content intake, prioritization, localization, governance, and content lifecycle processes.
• Familiarity with web performance, SEO/AEO, CRO, and analytics-driven optimization.
• Clear and compelling communication skills, with the ability to translate technical requirements into actionable insights for stakeholders.

The base salary for this role is between $75,000–$175,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

Location: Remote (U.S. or Canada)

Type: US Applicants – Full-Time; Canadian Applicants – Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

The economic landscape is shifting in ways that demand a new kind of investment discipline. AI is not simply transforming industries — it is redrawing the boundaries of value itself. Political instability, labor displacement, structural economic shifts, and the concentration of technological power are creating conditions that most funds are ill-equipped to navigate. We are building one that is.

Human Agency is developing a fund with a single, clear thesis: how do we maximize the likelihood of real value twenty years from now, in a world being reshaped by AI? We have the conviction and the framework. We are looking for an experienced fund manager to bring the capital, the LP relationships, and the investment discipline needed to make it real.

As AI Resilience Fund Manager, you will build and run this fund from the ground up. This is a founding role — you will shape the portfolio strategy, lead fundraising, and execute investments across asset classes with a 20-year horizon. You will work closely with Human Agency's leadership team to refine the thesis as the landscape evolves and serve as a trusted advisor to fund investors navigating an uncertain economic future.

What You'll Do

• Build and manage a fund focused on investments resilient to AI disruption, political instability, and structural economic shifts
• Develop and own the investment thesis and portfolio strategy with a 20-year horizon
• Lead capital raising from day one — sourcing, cultivating, and closing LP relationships is the core of this role
• Source, evaluate, and execute investments across asset classes aligned with the resilience thesis
• Advise fund investors on risk-adjusted positioning for an AI-transformed economy
• Partner with Human Agency leadership to continuously refine and evolve the thesis as the landscape shifts

What We're Looking For

Experience and Skills

• Deep experience in fund management, venture capital, private equity, or institutional investing
• An established network of potential LPs and co-investors — you have raised capital and can do it again
• Practical, informed conviction around AI's transformative and disruptive potential — not theoretical
• Long-term investment orientation — you are building a portfolio for 2045, not optimizing for next quarter

Mindset and Traits

• Exceptional integrity and trustworthiness — this role requires an extraordinary level of trust from investors and partners alike
• Builder mentality — this fund does not exist yet, and you are the one who will bring it into the world
• Comfort with ambiguity and a long time horizon — you make principled decisions in an environment that does not offer easy answers

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

Job Scope:

The role of Sales Account Manager is to drive and support sales efforts in a given territory by implementing the sales/marketing strategies for GenScript products and services. The Sales Account Manager will use his/her knowledge of science and the business including corporate contacts to develop and deliver profitable initiatives and build sales.

Please note that this position supports the Mid-Atlantic territory and the ideal candidate resides in Philadelphia, PA.

The base salary range is $80,000 - $100,000 and is dependent upon experience level. 

Key Responsibilities:

The Sales Manager will be responsible for working with the Global Commercial Head to grow and develop an assigned sales territory for GenScript product/service lines and to achieve sales goals for the assigned territory. The Sales Manager will also work closely with their FAS, TAM team and MKT team to build the GenScript brand to meet the team’s sales objectives. The Sales Manager will work 30% of the time doing quote and lead follow-up, account management and 70% of the time traveling in the field making customer visits and building relationships in order to achieve the agreed monthly/quarterly/yearly sales goals.

• Work with Global Commercial Head to develop and implement territory sales strategies and tactics for products/services, new markets and new applications
• Responsible to understand the customer’s research application and match GenScript services and products to align with the customer’s research project requirements
• Share market knowledge with Sales, TAM and Marketing teams through weekly field feedback report
• Introduce GenScript to new markets – Industrial/Academic/Governmental.
• Drive business expansion in collaboration with technical support team (TAM) and FAS
• Build and expand a business reference network to help grow and develop new business opportunities

Qualifications:

• Master’s degree or above degree in scientific disciplines majoring in life science area; or Bachelor’s degree with at least 2 years of lab experiences
• Relevant sales experience required (1-5 years) and a high level of technical and professional expertise
• Knowledge of the Biological and CRO or CDMO market or general biotech industry. Emphasis on Gene Synthesis, Protein, Peptide, Bioassays, Antibody and Cell Line Products/Services preferred
• Ability to operate effectively in an international business environment and the ability to succeed in such an environment
• Ability to accurately forecast sales within territory on a weekly basis
• Team player
• Strong analytical and time management skills.

#LI-EB1

#GS

Your Responsibilities as a Project Manager:

• Lead and manage a diverse portfolio of environmental projects.
• Write and review technical reports and proposals.
• Prepare and deliver marketing presentations.
• Hire and manage subcontractors.
• Mentor and train scientific staff; potential to manage direct reports.
• Support growth focused approach to client communications.
• Ensure quality work product.
• Ensure safe performance of project work.
• Source for new business opportunities. 

What we're looking for: 

• 5+ years of relevant environmental experience.
• Ideal candidate will have a book of business surrounding remediation and environmental investigation projects.
• Additional certification strongly desired (e.g. PG, LSRP, PE, etc.)
• Demonstrates proficiency in applicable regulations and guidance (e.g. PADEP, NJDEP, NYSEC, etc.)
• Proficient in generating a work product, with staff Scientist support, compliant with applicable regulatory and company protocols/SOPs, that requires minimum revision by a Senior reviewer.
• Ability to manage a project to completion, within the project budget.
• Identifies out of scope tasks/effort, qualifies value, and secures change order approval.
• Compliance with billing schedules, Accounts Receivable management, and other financial SOPs for the purpose of increasing cash flow and decreasing WIP.
• Communicate plan, schedule, and status utilizing company procedure/SOP.
• Consistently plans and organizes workflow to minimize last minute demands on company resources.
• Ability to provide Senior management with accurate 3-month projections of resource needs (total staff hours, subcontracted cost) to implement contracted work in their projects.
• Ensures Company and subcontractor contracts are in‐place and utilized.
• Eliminates barriers and drives projects to completion with weekly oversight/direction from Senior management.
• Develops new opportunities with existing clients with direct involvement of Senior management.
• Projects technical competence and regulatory knowledge to generate confidence with client and project team. 
• Familiarity with Deltek Vantagepoint, DOMO, and HubSpot desired but not required.
• Needs to be regionally located near Philadelphia 

Why you'll love working with us:

• Company-subsidized medical and dental
• Company-paid life, short, and long-term disability
• 401k match, tuition assistance, and more
• Cross-training and the ability to work on a variety of projects
• Performance-based bonuses or other incentives
• Working with the best and brightest in the industry
• 2,000+ employee national firm with 70+ locations across the US.

#LI-MW1

Req ID: 11341

Come join the Trella team as a Senior Customer Success Manager, where you will be the main point of contact for our customers, working closely with their champions and growth-minded leaders to ensure they fully understand and gain value from our solutions. This role combines the responsibilities of managing solution adoption and renewals with offering strategic advice that drives growth for our clients. Your expertise will play a crucial role in helping customers leverage our offerings effectively, fostering lasting partnerships along the way. 

As a member of the Customer Success team, you will partner across all functions to bring the Voice of the Customer to the business and ensuring We Never Stop Improving as We Strive for Better Healthcare. 

Reports to: Vice President, Customer Success 

Location: Atlanta, GA; Nashville, TN or Philadelphia, PA regions strongly preferred; other regions considered. 

As a Senior CSM at Trella, you will: 

• Own the post-sale lifecycle for a portfolio of accounts—onboarding, adoption, renewal, and expansion.
• Serve as the primary customer contact, driving engagement cadence and customer health reporting.
• Deliver ongoing best-practice enablement to accelerate adoption and value realization.
• Lead business reviews, sharing product updates and aligning on priorities and outcomes.
• Maintain accurate account data, activity tracking, and renewal forecasts.
• Build and execute success plans to achieve KPIs (e.g., references and NPS targets).
• Invest in continuous learning to strengthen product expertise and customer impact.
• Develop and maintain strong healthcare domain knowledge to advise with credibility.
• Monitor engagement, usage, and outcomes to shape account strategy and prioritize actions.
• Translate product capabilities into customer-specific value, outcomes, and ROI.
• Apply industry context to solution positioning, adoption strategy, and value realization. 
• Use data and customer feedback to guide conversations, mitigate risk, and refine success plans. 

You might be a fit for this role if you have: 

• 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment.
• Must be tech-savvy to be able to understand technical concepts around our product.
• Strong strategic, analytical, and relationship skills; able to manage conflicting priorities effectively.
• Ability to effectively manage customer relationships at various levels and use data driven discussions to build trusted partnerships, navigating conflicting perspectives appropriately.
• Demonstrated success that shows your ability to be professionally assertive and a customer focused problem solver.
• Come prepared and ready for customer facing work and open to travel up to 20% 

Preferred by not required: 

• Experience within the healthcare tech industry.
• Familiarity with Post-Acute Provider (Home Health, Hospice, SNF).
• Experience with healthcare claims data analysis.
• Exposure to data integrations.

Position Summary: 

The Field Engineer will serve as engineering support for our sales team assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory but will be based at our sales office in Bala Cynwyd, PA. The position will include both field and office work.

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes etc.

Why Work for CaptiveAire? 

• Nation’s leading manufacturer of commercial kitchen ventilation systems, and now offering a complete solution of fans, heaters, ductwork and HVAC equipment.   
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times. 
• Mission: to provide the highest quality products and service to our users at the lowest possible price 
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos 

What our employees have to say: 

I can confidently say that I've never been part of a more focused company, working as one big team to achieve amazing success. 

There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve. 

I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge. I love the people I work with and the environment, particularly in a world where remote work is common. I love how Captiveaire is all about connections, with customers, coworkers, end users, and everyone in between.  

One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company. 

CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented. We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry. 

Learn more about CaptiveAire and our products here 

A Day in the Life: 

This position will encompass a wide variety of tasks where one day does not look exactly like the next. The projects our team handles are high in volume and unique from one another, spanning throughout the whole course of design, procurement, coordination, and post-sale support. 

Typical tasks include: 

• Estimated 50% to 75% of time spent in the field on job sites   
• Supporting installations and equipment start ups to ensure high quality outcomes and adherence to engineering principles
• Handling complex troubleshooting issues
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service

Primary Job Responsibilities: 

• A combination of being in the field working on job sites and data analysis and remote troubleshooting using building management system (travel required)
• Product Support - Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions
• Maintain expert level knowledge of all CaptiveAire products
• Work closely with engineering team, service team, local sales team and customers to help find best outcomes on installed jobs
• On site for construction trade coordination meetings and startups to ensure a good outcome
• Review and analyze data gathered from installed equipment in order to make product improvements, utilizing our CASLink remote monitoring system
• Use mechanical building design knowledge to review applications for customers and suggest improvements in operation
• Perform 3^rd party training for outside contractors on CaptiveAire products
• Provide reports to Regional Manager as well as other teams on customer feedback/challenges, quality, product improvements/issues

Required skills: 

• 0-5 yrs experience 
• 4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred 
• Hands on, technical internship/co-op experience is preferred 
• Must enjoy hands on product exposure
• HVAC and/or electrical experience strongly preferred
• Multi-tasking, problem solving and strong communication skills a must
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
• MUST BE A “GO GETTER”!
• Must be able to travel for training

Benefits:

• Medical, dental and vision insurance 
• Disability & life insurance based upon election of medical insurance 
• 401k with employer match 
• Paid holidays 
• Paid time off (PTO) based upon tenure 
• Flexible spending account (FSA) 
• Tuition reimbursement, including for Professional Engineering (PE) License  
• Relocation assistance 

Salary:

$70k-$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.  

Captive-Aire Systems, Inc. is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.

#LI-TL1

#P1

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it.

Who you are

Metropolis is seeking a Manager, Strategic Operations to serve as the operational hub of the Chief Commercial Officer’s office. You are a high-EQ professional who protects the CCO’s time and extends their reach across the organization by ensuring people and processes run with absolute precision. As a trusted partner and the single point of contact for executive leadership coordination, you will manage complex governance, administrative operations, and strategic initiatives to ensure the office moves at the speed of our AI-first environment.

What you'll do

• Own preparation logistics for regular cadence meetings, including developing presentations, pulling materials, and managing agenda inputs
• Support town hall preparation by coordinating slides, timing, and communication logistics
• Coordinate with the VP of Strategic Initiatives and commercial leadership on cross-functional meeting preparation
• Manage distribution lists and communication infrastructure for the Operations and Commercial leadership teams
• Lead the Annual Meeting prep calendar by coordinating calls, materials, and communications across contributing stakeholders
• Represent the CCO's office in weekly company-wide syncs to ensure operations inputs are captured and actioned
• Manage recurring commission audit processes in Salesforce and coordinate with SVP-level leaders on data accuracy
• Lead monthly operational coordination calls to drive readiness among market leads and commercial stakeholders
• Oversee vendor relationships with strategic partners and manage the employee recognition program for the operations team
• Default to AI tools for drafting communications, managing inbox triage, and summarizing meeting outputs to improve office workflows

What we're looking for

• 6+ years of experience in a strategic program management, consulting, operations coordination, or similar role
• Exhibit exceptional organizational skills with a strong bias for action and the ability to close loops independently
• Demonstrate high EQ and professional maturity when interacting with C-suite leaders, investors, and external partners
• Navigate ambiguity comfortably and make sound judgment calls without complete information
• Maintain strict discretion with confidential information regarding senior leadership
• Operate with technical proficiency in Google Workspace or Microsoft 365
• Use AI productivity tools such as Claude, ChatGPT, or Gemini to improve executive support workflows
• Identify opportunities to pilot and implement new AI tools to reduce manual overhead
• Act as a reliable point of contact for ELT assistants to ensure the scheduling ecosystem runs smoothly
• Ability to represent the CCO's office independently to ensure governance processes run on time

While not required, these are a plus:

• Experience supporting a CCO, COO, or equivalent executive leader
• Familiarity with Salesforce
• Experience in the parking, real estate, or technology industries
• Demonstrated experience using AI to specifically improve executive support workflows

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $150,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite

About The Role

We are looking for a Platform Product Manager to own our core integrations within the platform, enabling secure, reliable bidirectional data exchange between our products and 3rd party partners. This role sits on the core platform team and partners closely with product, engineering, data, security, and external technology partners to define and deliver the capabilities that power all customer‑facing integrations.

At SecurityScorecard we put our user’s first, strategically drive our decisions with data, and operate as a unit. We are customer obsessed and always seek to drive excellence, both in ourselves and others (and of course in our product!). As a Sr. Product Manager at Security Scorecard, you will work cross-functionally to guide products from conception to launch by connecting the security and business worlds. You can break down complex problems into steps that drive product development at both speed and scale. You understand that as a Sr. Product Manager it is your job to align roadmap planning with key metrics and KPIs, and you critically focus on creating customer value, based on data as well as a strong understanding of the user journey. You will be a leader in our mission to help the world instantly and non-intrusively measure, collaborate and reduce the cyber-risk of any company in the world.

Core Responsibilities

• Own the product vision and roadmap for the integrations and data ingestion platform, including partner connectors, APIs, webhooks, eventing, and related tooling.
• Define, prioritize, and deliver bidirectional integrations with strategic partners, including what data is exchanged, sync patterns (batch/stream/event‑driven), and SLAs.
• Design and evolve data ingestion capabilities: schemas and contracts, transformation/mapping flows, error handling, and integration observability so downstream teams can safely rely on ingested data.
• Partner with internal product and engineering teams to understand their integration needs and ensure the platform makes it fast and consistent to build high‑quality integrations.
• Work directly with external partners’ product and technical teams to shape joint solutions, negotiate requirements and timelines, and coordinate launches.
• Collaborate with data, security, privacy, and legal teams to ensure third‑party data ingestion and sharing complies with regulatory, contractual, and internal governance requirements.
• Define and track success metrics for integrations and data ingestion (adoption, reliability, latency, data quality, partner and internal team satisfaction) and use insights to guide prioritization.
• Create and maintain documentation, guidelines, and best practices to help internal teams and partners build on the integrations platform effectively.

Qualifications

• 5–8+ years of product management experience, including significant time on platform, integrations, or data products (APIs, data platforms, or similar).
• Demonstrated experience shipping and scaling third‑party integrations or data ingestion pipelines in a B2B SaaS or platform environment.
• Strong technical fluency: comfortable discussing APIs, authentication/authorization, data models, event schemas, and integration patterns with engineers and partner technical teams.
• Proven ability to work with external partners and internal stakeholders, align incentives, and drive outcomes without direct authority.
• Data‑driven decision maker with experience defining and using product metrics for reliability, performance, and adoption.
• Excellent communication skills, with the ability to clearly articulate complex technical concepts to both technical and non‑technical audiences.
• Exposure and awareness of Cybersecurity and compliance standards (NIST, PCI, SIG, etc.)
• Experience owning feature delivery and tradeoffs of a product
• Prior experience in cybersecurity, data science, compliance, or statistics is preferred

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $150,000 - $200,000 (USD)(base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.     #LI-DNI

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About The Role:

If you are a Sr. Technical Product Manager who is excited by Cybersecurity, its impact on business risk, and innovative technologies that enable customers to stay continuously secure - this role might be for you!

At SecurityScorecard we put our users first, we strategically drive our decisions with data, and we operate as a unit. We are looking for a customer obsessed Product Manager seeking to drive excellence. As the Product Manager in this role, you will work cross functionally to drive the Data Platform which powers Third Party Risk Analysis for more than 500,000 customers globally, dealing with tens of billions of signals annually, and driving the cutting edge of cyber firmographics. 

You can break down complex problems into actionable steps which drive product development at speed and scale. As a senior member of the product team you can align the roadmap to key metrics

Core Responsibilities

• Understand complex customer needs and prioritize the customer & business value, while adapting to evolving market conditions
• Manage overarching strategy for data platform and coordinate delivery of signals and the productization of them for downstream consumption
• Work closely and efficiently with product management leadership, engineering teams, designers, and customer success to ensure transparency, teamwork, and massive value add
• Prioritize, plan, and execute innovative product ideas, features, and enhancements
• Become subject matter expert, with a deep understanding of the market direction, user needs, competitive landscape and solutions ecosystems, and know how to align these to the company vision
• Define and analyze metrics that inform the success and quality of products and features

Qualifications

• 8+ years of experience of technical product management in an enterprise and/or startup environment
• Experience with building large scale data experiences for Risk or Cybersecurity
• Strong understanding of how data platforms are designed and operated (e.g., medallion architecture, lambda architecture, data vault concepts) not as an academic expert, but someone who can proactively contribute and provide direction in technical discussions.
• Proven ability to drive data-driven decision making, define quality metrics, and hold teams accountable to outcomes.
• Experience working effectively with both frontline engineers and executives, translating between technical detail and business impact.
• Comfort owning ambiguous problem spaces where correctness, attribution, and accuracy matter as much as speed.
• Prior experience in cybersecurity, data science, compliance, or statistics is preferred
• Bachelor's Degree, or equivalent experience required; MBA and/or Master's degree in Computer Science or related discipline preferred

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $100,000 - $200,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. #LI-DNI

Available Location: Philadelphia or Pittsburgh 

What you'll do as a Solutions Engineer, Strategic Accounts 

The Solution Engineering organization is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. 

Reporting to the Senior Solution Engineering Manager, the Strategic Accounts Solutions Engineer is a Senior level role. You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have strong experience in large account pre-sales management as well as excellent verbal and written communications skills suited for executive-level engagement. You are comfortable speaking about the Cloudflare vision and mission with C-level customer executives.Your role will be to build passionate champions within the technology ranks at your accounts, drive sales for identified opportunities, and leverage your relationships with these technical champions to build a revenue pipeline where no opportunities yet exist.

You will work within a high-profile pursuit team dedicated to certain strategic accounts, working closely with the strategic account executives attached to these accounts.

Specifically, we are looking for you to:

• Build and maintain long term technical relationships with the technical buyers (executives, managers and individual contributors) at your assigned accounts, becoming a trusted advisor to those stakeholders.
• Deeply understand the business-critical issues that your accounts are facing, and provide meaningful solution designs to facilitate technical validation of Cloudflare as a part of the customer’s infrastructure, including the coordination of Cloudflare colleagues throughout the sales and procurement cycle.
• Identify and drive technical conversations in every possible line of business within the accounts, engaging key technical buyers with the purpose of uncovering new areas of potential revenue & showing value to all possible parts of your accounts.
• Empower customers in their security and network transformation journeys, helping them to define strategies and architect necessary security controls aligned with Cloudflare product suites.
• Be the voice of the customer internally at Cloudflare, engaging with and influencing Cloudflare’s Product and Engineering teams to meet your customers’ needs.
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and other industry events with thought leadership and expertise.

Examples of desirable skills, knowledge and experience

• Polished communication and executive presentation skills with ability to drive a discussion with a broad range of stakeholders (from the web developer to the CISO).
• Relationship building: a proven track record of building deep technical relationships with engineers and senior executives in large and strategic accounts. Experience in managing various stakeholder relationships to build consensus on security solutions/projects.
• Experience managing technical sales within large accounts.
• Developing champion-style relationships
• Driving technical wins
• Assisting with technical validation
• A deep understanding of core industry components of Cloudflare solutions (and a desire to learn more):
• Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP
• Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management
• HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development
• Zero-trust network access (ZTNA & SASE) concepts including identity management and authentication
• Cloud computing technologies such as AWS, GCP, Azure and others
• Some scripting or programming experience with one or more of JavaScript, Python, Golang, BASH
• Understanding of, or experience with, regulatory requirements such as FedRAMP, GDPR, PCI DSS, HIPAA, SOC-2, ISO/IEC.

Compensation

Compensation may be adjusted depending on work location.

• For Maryland based hires: Estimated annual salary of $208,000 - $254,000.
• For New York City, New Jersey and Washington D.C. based hires: Estimated annual salary of $211,000 - $254,000.

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

As a Cato Sr. Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements:

• 5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
• Experience in full commercial negotiations as well as some technical escalation
• Experience and exposure working with networking or security software solutions 
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization
• Must be located within the Bay Area, CA, United States 
• Ability to travel up to 25% of the time

Prior Experience:

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
• Routing (static, BGP, EIGRP, etc.)
• Switching
• SD-WAN
• Firewalls, Proxy
• Secure Web Gateway/CASB/DLP
• Identity Management (SSO, SAML, LDAP, etc.)
• Threat protection mechanisms (IPS, AM, etc.)
• Load Balancing
• Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
• WAN, MPLS

A reasonable estimate of the salary for this role, at the time of posting, is $160,000 - $200,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply.

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits. 

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

#LI-MR1

Overview

As the AEC Industry Solutions Specialist, you will bring first-hand experience from the construction, engineering, and project delivery sectors to help shape and share Esri’s vision for how GIS transforms the way the built world is designed, constructed, and operated. This role emphasizes the construction lifecycle from planning and design through preconstruction, field execution, and operations and focuses on how location intelligence, digital twins, and integrated data environments enable safer, more efficient, and more predictable projects.

You’ll collaborate with Esri’s AEC Industry Manager and cross-functional teams (marketing, sales, product, professional services, and partners) to build awareness, foster engagement, and drive adoption of Esri technology across the global construction ecosystem. This includes creating compelling thought leadership, supporting industry events, and engaging directly with contractors, engineers, architects, and owners to showcase how GIS connects the jobsite to the office and the project to the planet.

Responsibilities

• Partner with the AEC Industry Manager and cross-functional teams to drive Esri’s construction-focused industry strategy, connecting field workflows with design, asset management, and operations
• Develop and publish construction-centered content including webinars, case studies, white papers, and social media that demonstrates the impact of GIS in areas such as project coordination, scheduling, site logistics, field data capture, safety, and sustainability
• Collaborate with contractors, engineers, and technology partners to capture and communicate customer success stories that highlight measurable outcomes like reduced rework, better cost control, or improved situational awareness
• Support Esri’s presence at construction and infrastructure events (such as AU, CONEXPO, AGC IT Forum, IMGIS, and ESRI UC), organizing sessions, presentations, and networking opportunities that elevate GIS in AEC
• Build and nurture the AEC community through online platforms, partner collaboration, and user groups focused on construction innovation
• Provide insights on construction market trends, competitive technologies, and emerging digital delivery standards (such as ISO 19650, ASCE 38/75, openBIM, digital twins)
• Contribute to go-to-market and marketing campaigns that align with Esri’s AEC growth goals and showcase tangible ROI for construction professionals
• Serve as an internal advocate for the construction industry, helping Esri teams better understand jobsite realities, project delivery challenges, and data integration needs

Requirements

• 5+ years of experience in the construction or AEC industry, ideally with roles in project management, digital delivery, VDC/BIM, field operations, or technology implementation
• Proven understanding of construction project workflows, including preconstruction, design coordination, logistics planning, progress tracking, and asset turnover
• Working knowledge of how GIS integrates with CAD, BIM, and field applications to support digital construction and infrastructure delivery
• Strong communication and presentation skills with the ability to translate technical concepts into clear business value for construction audiences
• Highly organized, self-motivated, and capable of managing multiple projects in fast-paced environments
• Demonstrated creativity, problem-solving ability, and passion for innovation in construction technology
• Bachelor’s degree in construction management, civil engineering, GIS, or a related discipline

Recommended Qualifications

• Experience using or supporting ArcGIS solutions within construction, engineering, or asset management environments
• Familiarity with BIM and construction management platforms such as Autodesk Construction Cloud, Trimble, Bentley, or Procore
• Understanding of digital twin concepts, geospatial analytics, and reality capture (such as drones, LiDAR, 3D scanning)
• Comfortable presenting to technical and executive audiences at industry events and webinars
• Proficiency with Microsoft Office and modern marketing or collaboration tools (such as Teams, SharePoint, HubSpot)
• Master’s degree in construction management, civil engineering, GIS, or a related discipline

#LI-MJ1

Overview

As the AEC Industry Solutions Specialist, you will bring first-hand experience from the construction, engineering, and project delivery sectors to help shape and share Esri’s vision for how GIS transforms the way the built world is designed, constructed, and operated. This role emphasizes the construction lifecycle from planning and design through preconstruction, field execution, and operations and focuses on how location intelligence, digital twins, and integrated data environments enable safer, more efficient, and more predictable projects.

You’ll collaborate with Esri’s AEC Industry Manager and cross-functional teams (marketing, sales, product, professional services, and partners) to build awareness, foster engagement, and drive adoption of Esri technology across the global construction ecosystem. This includes creating compelling thought leadership, supporting industry events, and engaging directly with contractors, engineers, architects, and owners to showcase how GIS connects the jobsite to the office and the project to the planet.

Responsibilities

• Partner with the AEC Industry Manager and cross-functional teams to drive Esri’s construction-focused industry strategy, connecting field workflows with design, asset management, and operations
• Develop and publish construction-centered content including webinars, case studies, white papers, and social media that demonstrates the impact of GIS in areas such as project coordination, scheduling, site logistics, field data capture, safety, and sustainability
• Collaborate with contractors, engineers, and technology partners to capture and communicate customer success stories that highlight measurable outcomes like reduced rework, better cost control, or improved situational awareness
• Support Esri’s presence at construction and infrastructure events (such as AU, CONEXPO, AGC IT Forum, IMGIS, and ESRI UC), organizing sessions, presentations, and networking opportunities that elevate GIS in AEC
• Build and nurture the AEC community through online platforms, partner collaboration, and user groups focused on construction innovation
• Provide insights on construction market trends, competitive technologies, and emerging digital delivery standards (such as ISO 19650, ASCE 38/75, openBIM, digital twins)
• Contribute to go-to-market and marketing campaigns that align with Esri’s AEC growth goals and showcase tangible ROI for construction professionals
• Serve as an internal advocate for the construction industry, helping Esri teams better understand jobsite realities, project delivery challenges, and data integration needs

Requirements

• 5+ years of experience in the construction or AEC industry, ideally with roles in project management, digital delivery, VDC/BIM, field operations, or technology implementation
• Proven understanding of construction project workflows, including preconstruction, design coordination, logistics planning, progress tracking, and asset turnover
• Working knowledge of how GIS integrates with CAD, BIM, and field applications to support digital construction and infrastructure delivery
• Strong communication and presentation skills with the ability to translate technical concepts into clear business value for construction audiences
• Highly organized, self-motivated, and capable of managing multiple projects in fast-paced environments
• Demonstrated creativity, problem-solving ability, and passion for innovation in construction technology
• Bachelor’s degree in construction management, civil engineering, GIS, or a related discipline

Recommended Qualifications

• Experience using or supporting ArcGIS solutions within construction, engineering, or asset management environments
• Familiarity with BIM and construction management platforms such as Autodesk Construction Cloud, Trimble, Bentley, or Procore
• Understanding of digital twin concepts, geospatial analytics, and reality capture (such as drones, LiDAR, 3D scanning)
• Comfortable presenting to technical and executive audiences at industry events and webinars
• Proficiency with Microsoft Office and modern marketing or collaboration tools (such as Teams, SharePoint, HubSpot)
• Master’s degree in construction management, civil engineering, GIS, or a related discipline

#LI-MJ1

Overview

As the AEC Industry Solutions Specialist, you will bring first-hand experience from the construction, engineering, and project delivery sectors to help shape and share Esri’s vision for how GIS transforms the way the built world is designed, constructed, and operated. This role emphasizes the construction lifecycle from planning and design through preconstruction, field execution, and operations and focuses on how location intelligence, digital twins, and integrated data environments enable safer, more efficient, and more predictable projects.

You’ll collaborate with Esri’s AEC Industry Manager and cross-functional teams (marketing, sales, product, professional services, and partners) to build awareness, foster engagement, and drive adoption of Esri technology across the global construction ecosystem. This includes creating compelling thought leadership, supporting industry events, and engaging directly with contractors, engineers, architects, and owners to showcase how GIS connects the jobsite to the office and the project to the planet.

Responsibilities

• Partner with the AEC Industry Manager and cross-functional teams to drive Esri’s construction-focused industry strategy, connecting field workflows with design, asset management, and operations
• Develop and publish construction-centered content including webinars, case studies, white papers, and social media that demonstrates the impact of GIS in areas such as project coordination, scheduling, site logistics, field data capture, safety, and sustainability
• Collaborate with contractors, engineers, and technology partners to capture and communicate customer success stories that highlight measurable outcomes like reduced rework, better cost control, or improved situational awareness
• Support Esri’s presence at construction and infrastructure events (such as AU, CONEXPO, AGC IT Forum, IMGIS, and ESRI UC), organizing sessions, presentations, and networking opportunities that elevate GIS in AEC
• Build and nurture the AEC community through online platforms, partner collaboration, and user groups focused on construction innovation
• Provide insights on construction market trends, competitive technologies, and emerging digital delivery standards (such as ISO 19650, ASCE 38/75, openBIM, digital twins)
• Contribute to go-to-market and marketing campaigns that align with Esri’s AEC growth goals and showcase tangible ROI for construction professionals
• Serve as an internal advocate for the construction industry, helping Esri teams better understand jobsite realities, project delivery challenges, and data integration needs

Requirements

• 5+ years of experience in the construction or AEC industry, ideally with roles in project management, digital delivery, VDC/BIM, field operations, or technology implementation
• Proven understanding of construction project workflows, including preconstruction, design coordination, logistics planning, progress tracking, and asset turnover
• Working knowledge of how GIS integrates with CAD, BIM, and field applications to support digital construction and infrastructure delivery
• Strong communication and presentation skills with the ability to translate technical concepts into clear business value for construction audiences
• Highly organized, self-motivated, and capable of managing multiple projects in fast-paced environments
• Demonstrated creativity, problem-solving ability, and passion for innovation in construction technology
• Bachelor’s degree in construction management, civil engineering, GIS, or a related discipline

Recommended Qualifications

• Experience using or supporting ArcGIS solutions within construction, engineering, or asset management environments
• Familiarity with BIM and construction management platforms such as Autodesk Construction Cloud, Trimble, Bentley, or Procore
• Understanding of digital twin concepts, geospatial analytics, and reality capture (such as drones, LiDAR, 3D scanning)
• Comfortable presenting to technical and executive audiences at industry events and webinars
• Proficiency with Microsoft Office and modern marketing or collaboration tools (such as Teams, SharePoint, HubSpot)
• Master’s degree in construction management, civil engineering, GIS, or a related discipline

#LI-MJ1

Overview

As the AEC Industry Solutions Specialist, you will bring first-hand experience from the construction, engineering, and project delivery sectors to help shape and share Esri’s vision for how GIS transforms the way the built world is designed, constructed, and operated. This role emphasizes the construction lifecycle from planning and design through preconstruction, field execution, and operations and focuses on how location intelligence, digital twins, and integrated data environments enable safer, more efficient, and more predictable projects.

You’ll collaborate with Esri’s AEC Industry Manager and cross-functional teams (marketing, sales, product, professional services, and partners) to build awareness, foster engagement, and drive adoption of Esri technology across the global construction ecosystem. This includes creating compelling thought leadership, supporting industry events, and engaging directly with contractors, engineers, architects, and owners to showcase how GIS connects the jobsite to the office and the project to the planet.

Responsibilities

• Partner with the AEC Industry Manager and cross-functional teams to drive Esri’s construction-focused industry strategy, connecting field workflows with design, asset management, and operations
• Develop and publish construction-centered content including webinars, case studies, white papers, and social media that demonstrates the impact of GIS in areas such as project coordination, scheduling, site logistics, field data capture, safety, and sustainability
• Collaborate with contractors, engineers, and technology partners to capture and communicate customer success stories that highlight measurable outcomes like reduced rework, better cost control, or improved situational awareness
• Support Esri’s presence at construction and infrastructure events (such as AU, CONEXPO, AGC IT Forum, IMGIS, and ESRI UC), organizing sessions, presentations, and networking opportunities that elevate GIS in AEC
• Build and nurture the AEC community through online platforms, partner collaboration, and user groups focused on construction innovation
• Provide insights on construction market trends, competitive technologies, and emerging digital delivery standards (such as ISO 19650, ASCE 38/75, openBIM, digital twins)
• Contribute to go-to-market and marketing campaigns that align with Esri’s AEC growth goals and showcase tangible ROI for construction professionals
• Serve as an internal advocate for the construction industry, helping Esri teams better understand jobsite realities, project delivery challenges, and data integration needs

Requirements

• 5+ years of experience in the construction or AEC industry, ideally with roles in project management, digital delivery, VDC/BIM, field operations, or technology implementation
• Proven understanding of construction project workflows, including preconstruction, design coordination, logistics planning, progress tracking, and asset turnover
• Working knowledge of how GIS integrates with CAD, BIM, and field applications to support digital construction and infrastructure delivery
• Strong communication and presentation skills with the ability to translate technical concepts into clear business value for construction audiences
• Highly organized, self-motivated, and capable of managing multiple projects in fast-paced environments
• Demonstrated creativity, problem-solving ability, and passion for innovation in construction technology
• Bachelor’s degree in construction management, civil engineering, GIS, or a related discipline

Recommended Qualifications

• Experience using or supporting ArcGIS solutions within construction, engineering, or asset management environments
• Familiarity with BIM and construction management platforms such as Autodesk Construction Cloud, Trimble, Bentley, or Procore
• Understanding of digital twin concepts, geospatial analytics, and reality capture (such as drones, LiDAR, 3D scanning)
• Comfortable presenting to technical and executive audiences at industry events and webinars
• Proficiency with Microsoft Office and modern marketing or collaboration tools (such as Teams, SharePoint, HubSpot)
• Master’s degree in construction management, civil engineering, GIS, or a related discipline

#LI-MJ1

Overview

As the AEC Industry Solutions Specialist, you will bring first-hand experience from the construction, engineering, and project delivery sectors to help shape and share Esri’s vision for how GIS transforms the way the built world is designed, constructed, and operated. This role emphasizes the construction lifecycle from planning and design through preconstruction, field execution, and operations and focuses on how location intelligence, digital twins, and integrated data environments enable safer, more efficient, and more predictable projects.

You’ll collaborate with Esri’s AEC Industry Manager and cross-functional teams (marketing, sales, product, professional services, and partners) to build awareness, foster engagement, and drive adoption of Esri technology across the global construction ecosystem. This includes creating compelling thought leadership, supporting industry events, and engaging directly with contractors, engineers, architects, and owners to showcase how GIS connects the jobsite to the office and the project to the planet.

Responsibilities

• Partner with the AEC Industry Manager and cross-functional teams to drive Esri’s construction-focused industry strategy, connecting field workflows with design, asset management, and operations
• Develop and publish construction-centered content including webinars, case studies, white papers, and social media that demonstrates the impact of GIS in areas such as project coordination, scheduling, site logistics, field data capture, safety, and sustainability
• Collaborate with contractors, engineers, and technology partners to capture and communicate customer success stories that highlight measurable outcomes like reduced rework, better cost control, or improved situational awareness
• Support Esri’s presence at construction and infrastructure events (such as AU, CONEXPO, AGC IT Forum, IMGIS, and ESRI UC), organizing sessions, presentations, and networking opportunities that elevate GIS in AEC
• Build and nurture the AEC community through online platforms, partner collaboration, and user groups focused on construction innovation
• Provide insights on construction market trends, competitive technologies, and emerging digital delivery standards (such as ISO 19650, ASCE 38/75, openBIM, digital twins)
• Contribute to go-to-market and marketing campaigns that align with Esri’s AEC growth goals and showcase tangible ROI for construction professionals
• Serve as an internal advocate for the construction industry, helping Esri teams better understand jobsite realities, project delivery challenges, and data integration needs

Requirements

• 5+ years of experience in the construction or AEC industry, ideally with roles in project management, digital delivery, VDC/BIM, field operations, or technology implementation
• Proven understanding of construction project workflows, including preconstruction, design coordination, logistics planning, progress tracking, and asset turnover
• Working knowledge of how GIS integrates with CAD, BIM, and field applications to support digital construction and infrastructure delivery
• Strong communication and presentation skills with the ability to translate technical concepts into clear business value for construction audiences
• Highly organized, self-motivated, and capable of managing multiple projects in fast-paced environments
• Demonstrated creativity, problem-solving ability, and passion for innovation in construction technology
• Bachelor’s degree in construction management, civil engineering, GIS, or a related discipline

Recommended Qualifications

• Experience using or supporting ArcGIS solutions within construction, engineering, or asset management environments
• Familiarity with BIM and construction management platforms such as Autodesk Construction Cloud, Trimble, Bentley, or Procore
• Understanding of digital twin concepts, geospatial analytics, and reality capture (such as drones, LiDAR, 3D scanning)
• Comfortable presenting to technical and executive audiences at industry events and webinars
• Proficiency with Microsoft Office and modern marketing or collaboration tools (such as Teams, SharePoint, HubSpot)
• Master’s degree in construction management, civil engineering, GIS, or a related discipline

#LI-MJ1

CSQ227R88

Due to federal contract requirements and client site access obligations, U.S. citizenship and eligibility for a U.S. government secret clearance are required to access classified information. Candidates with an active Secret or higher clearance are strongly encouraged to apply.

As a Big Data Solutions Architect (Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

• You will work on a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases
• Work with engagement managers to scope variety of  professional services work with input from the customer
• Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications
• Consult on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.
• Provide an escalated level of support for customer operational issues.
• You will work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs.
• Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.

What we look for:

• 6+ years experience in data engineering, data platforms & analytics
• Comfortable writing code in either Python or Scala
• Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one
• Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals
• Familiarity with CI/CD for production deployments
• Working knowledge of MLOps 
• Design and deployment of performant end-to-end data architectures
• Experience with technical project delivery - managing scope and timelines.
• Documentation and white-boarding skills.
• Experience working with clients and managing conflicts.
• Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects.
• Travel to customers 20% of the time
• Databricks Certification

CSQ127R310

Candidates located anywhere within the Central or Eastern Time Zones are also eligible for consideration for this role.

As a Big Data Solutions Architect (Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

• You will work on a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases
• Work with engagement managers to scope variety of  professional services work with input from the customer
• Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications
• Consult on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.
• Provide an escalated level of support for customer operational issues.
• You will work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs.
• Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.

What we look for:

• 6+ years experience in data engineering, data platforms & analytics
• Comfortable writing code in either Python or Scala
• Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one
• Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals
• Familiarity with CI/CD for production deployments
• Working knowledge of MLOps 
• Design and deployment of performant end-to-end data architectures
• Experience with technical project delivery - managing scope and timelines.
• Documentation and white-boarding skills.
• Experience working with clients and managing conflicts.
• Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects.
• Travel to customers 20% of the time
• Databricks Certification

CSQ127R318

As a Big Data Solutions Architect (Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

• You will work on a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases
• Work with engagement managers to scope variety of  professional services work with input from the customer
• Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications
• Consult on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.
• Provide an escalated level of support for customer operational issues.
• You will work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs.
• Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.

What we look for:

• 6+ years experience in data engineering, data platforms & analytics
• Comfortable writing code in either Python or Scala
• Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one
• Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals
• Familiarity with CI/CD for production deployments
• Working knowledge of MLOps 
• Design and deployment of performant end-to-end data architectures
• Experience with technical project delivery - managing scope and timelines.
• Documentation and white-boarding skills.
• Experience working with clients and managing conflicts.
• Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects.
• Travel to customers 20% of the time
• Databricks Certification

CSQ127R319

As a Resident Solutions Architect (RSA) on our Professional Services team, you will work with customers on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

• Handle a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases
• Work with engagement managers to scope variety of  professional services work with input from the customer
• Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications
• Consult on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.
• Provide an escalated level of support for customer operational issues
• Collaborate with the Databricks Technical, Project Manager, Architect and Customer teams to ensure the technical components of the engagement are delivered to meet customer's needs
• Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues

What we look for:

• 6+ years experience in data engineering, data platforms & analytics
• Comfortable writing code in either Python or Scala
• Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one
• Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals
• Familiarity with CI/CD for production deployments
• Working knowledge of MLOps
• Design and deployment of performant end-to-end data architectures
• Experience with technical project delivery - managing scope and timelines
• Documentation and white-boarding skills
• Experience working with clients and managing conflicts
• Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects
• Ability to travel up to 30% when needed

CSQ227R87

Candidates located anywhere within the Central or Eastern Time Zones are also eligible for consideration for this role.

As a Senior Big Data Solutions Architect (Sr Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

• You will work on a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases
• Work with engagement managers to scope variety of professional services work with input from the customer
• Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications
• Consult on architecture and design; bootstrap hands-on projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.
• Provide an escalated level of support for customer operational issues.
• You will work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs.
• Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.

What we look for:

• 9+ years experience in data engineering, data platforms & analytics
• Comfortable writing code in either Python or Scala
• Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one
• Deep experience with distributed computing with Apache Spark™ and knowledge of Apache Spark™ runtime internals
• Familiarity with CI/CD for production deployments
• Working knowledge of MLOps
• Capable of design and deployment of highly performant end-to-end data architectures
• Experience with technical project delivery - managing scope and timelines.
• Documentation and white-boarding skills.
• Experience working with clients and managing conflicts.
• Experience in building scalable streaming and batch solutions using cloud-native components
• Travel to customers up to 20% of the time
• Nice to have: Databricks Certification

About the Go-To-Market Team

The Go-To-Market Team is responsible for ensuring customers realize measurable value from the automation we deploy. From pre-deployment coordination through onboarding and long-term engagement, the team drives adoption, strengthens relationships, and ensures customers achieve meaningful operational outcomes.

Customer Operations serves as the connective tissue between customers and internal teams, ensuring expectations are clear, communication is proactive, and execution is coordinated. The team also captures customer feedback and insights to continuously improve the product, delivery experience, and long-term customer outcomes.

About the role:

As a Customer Operations Project Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization. You will serve as the central point of contact for customer coordination, orchestrating internal teams, documentation, and communication to ensure onboarding and ongoing engagement are proactive, clear, and consistent.

Success in this role requires strong operational discipline, the ability to anticipate risk, and a customer-advocacy mindset that surfaces feedback internally, improves the customer experience, and identifies opportunities to expand customer impact over time.

In this role you will:

• Own the customer relationship from pre-deployment through long-term engagement
• Serve as the primary point of contact for customer communication and non-technical coordination
• Drive successful onboarding by ensuring timelines, documentation, and internal handoffs are executed effectively
• Partner cross-functionally with Sales, Fleet Operations, and Engineering to align customer expectations and delivery execution
• Monitor customer health, engagement, and risk signals and take proactive action when issues arise
• Manage customer communications during key milestones, changes, and escalations to maintain trust and clarity
• Identify opportunities to expand customer impact by understanding operational goals and usage patterns
• Partner with Sales to support expansion opportunities through strong relationships and customer insight
• Capture and elevate the voice of the customer to inform product, process, and experience improvements
• Maintain accurate documentation and internal visibility into customer status, risks, and next steps

What makes you a great fit:

• 3–7+ years of experience in customer success, account management, client services, or customer-facing program management
• Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination
• Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously
• Experience working with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred
• Excellent written and verbal communication skills with confidence in customer-facing conversations
• Comfort navigating ambiguity and evolving processes in a fast-growth environment
• Strong judgment and calm execution during escalations, shifting priorities, and time-sensitive customer needs
• Ability to identify expansion opportunities through strong relationships, customer insight, and operational outcomes
• Proficiency with CRM and customer workflow tools such as Salesforce, ticketing systems, or project tracking platforms

Position Summary:

The Solution Consultant role is a highly visible, field-facing strategic role for a subject matter expert who wants impact without people management.  The incumbent will use appropriate education to protect retention, accelerate solution adoption, and strengthen Pareto’s position as a strategic partner — not just a vendor. This role complements Customer Management by bringing advanced solution, technical, and clinical depth to our highest-priority customers.

The Solution Consultant is responsible for driving thoughtful adoption and value of Pareto’s priority Savings Engine solutions through education-first engagement, deep expertise, and strong cross-functional collaboration. This role supports consultants and employers by driving solution adoption, educating on solution value, identifying implementation risk early, and serving as a primary escalation point for complex questions.

The Solution Consultant partners closely with Account Managers, Product, Clinical, and vendor partners to ensure solutions are positioned appropriately, implemented effectively, and continuously improved based on field feedback.

Key Responsibilities:

Drive Solution Adoption (Balanced with Education)

• Lead or support strategic consultant and employer meetings to explain solution value, fit, and integration in a disciplined, education-first manner.
• Build confidence through education with the goal of converting appropriate opportunities into adoption.
  • Focus on priority solutions including: Rightway, Lyra, PRxC, Springbuk, Renalotic, Found, First Stop Health & other high priority solutions
• Partner with Account Managers to reduce solution complexity and elevate credibility in the field.

Provide Deep Technical and Clinical Expertise

• Deliver strategic education to help employers and consultants get the most from adopted solutions.
• Serve as the escalation point for technical and clinical questions related to Pareto solutions.
• Leverage knowledge to enhance credibility and support informed decision-making.
• Engage internal clinical, product, and vendor resources as needed to support successful outcomes.

Enable the Field

• Deliver internal and external training to increase Account Manager confidence in technical and clinical discussions.
• Raise the baseline level of solution knowledge across the field, reducing long-term dependency on escalations.
• Identify risk early through oversight and reporting; partner with Product and vendors to resolve issues proactively.

Own the Feedback and Vendor Loop

• Partner with Product to define vendor support needs, including escalation paths, dedicated support models, or engagement tools.
• Act as a bridge between the field, Product, Clinical, and vendor partners to improve solution performance at scale.

Success Metrics

• Adoption & Outcomes - Increased adoption of Savings Engine solutions across the book of business.
• Engagement Effectiveness – Strong hit rate on engagements that lead to solution adoption. Balance of education & adoption leading to Pareto being seen as a strategic partner.
• Operational Effectiveness - Reduced time-to-resolution for solution escalations including fewer stalled implementations tied to solution complexity or lack of education.
• Enablement Impact - Increased Account Manager confidence in technical and clinical discussions (measured via internal feedback or survey)

Required Qualifications / Skills: 

Technical & Clinical Aptitude

• Clinical or pharmacy experience is preferred.
• Experience supporting complex health, pharmacy, or cost-containment solutions.
• Ability to quickly learn, synthesize, and explain new solutions and integrations.

Consultative Communication

• Strong presentation and facilitation skills with the ability to simplify complex concepts.
• Credible and confident with consultants, employers, and internal partners.

Learning Agility

• Comfortable operating in a fast-evolving product and market environment.
• Curious, adaptable, and proactive in developing expertise.

Cross-Functional Collaboration

• Proven ability to partner effectively with Product, Clinical, Vendors, and Customer Management teams.
• Strong organizational and follow-through skills.

Customer-Centric Mindset

• Outcome-oriented approach grounded in trust and long-term value creation.
• Consultative, non-transactional sales mindset.

Minimum Requirements: 

• Bachelor's degree
• Experience in healthcare, benefits consulting, pharmacy or related field.
• Willingness to travel as needed to support field engagements, upward of 50% travel.
• 7+ years of relevant experience

Perks & Benefits:

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement 
• Engaging hybrid work environment

About the Team:

As part of the Sports Core team, you will be working with a group of talented and friendly individuals. Our team builds and operates the platform foundations that power live sports and wagering experiences at scale. We own mission-critical core services and APIs that distribute real-time sports data and event state, enabling downstream teams to ship first-class fan experiences across our Media and Sports Betting products. Importantly, we take great pride in delivering highly reliable and scalable solutions.

About the Work:

• Manage the day-to-day activities of one or more software development teams, providing goal setting, mentorship, coaching, leadership, guidance and performance management and feedback. 
• Collaborate closely with the Product Manager on the team to build the roadmap, flesh out requirements, and ensure the team executes.
• Ensure development deliverables are documented and key decisions are recorded in accordance with the design and development process.
• Help with hiring initiatives across the engineering department.
• Assist in identifying process problems and contribute to the continual enhancement of the design, development processes and system architecture.
• Ensure development follows the development process throughout the development lifecycle.
• Establish success metrics (KPIs and SLAs) and monitor team and system performance.
• Collaborate with the team to meet performance, scalability, and reliability goals.
• Stay current with trends, techniques, technology and other factors impacting the job incorporating as deemed necessary.
• Other duties as required. 

About You:

• Known as being a kind person, who prioritizes the team’s outcomes over ego and leads with empathy, trust, and accountability
• Motivate the people around you, pushing them to achieve more than expected through execution excellence, clear goals, and continuous coaching
• Minimum 3–5 years in a leadership or management role combined with at least 8 years of experience in software development of consumer-facing, high-scale systems
• Experience leading teams of 10+ engineers, including hiring, onboarding, performance management, and career development
• Strong program and delivery management skills in managing scope tradeoffs and delivering predictably across overlapping initiatives and tight deadlines
• Demonstrated problem-solving skills and strong operational judgment to manage risk, unblock teams, and make high-quality decisions under pressure
• Ability to communicate complex technical information to various stakeholders, including non-technical members of the organization
• Excellent presentation and communication skills, including writing crisp technical narratives for decision records, incident reviews, executive updates
• Demonstrated collaborative work style with the ability to effectively collaborate and work with all levels of the organization
• Platform mindset building and operating reliable, scalable, secure services for high-traffic, latency-sensitive experiences
• High level of critical and logical thinking, analysis, and reasoning to identify underlying causes
• Passionate about clean architecture, software craftsmanship, automated testing, CI/CD, and progressive delivery practices
• Practical experience using AI developer tooling to improve throughput and quality with sensible guardrails
• Able to evaluate and integrate AI capabilities into products to drive personalization, amplify feature enhancements, and support automation
• Comfortable operating in regulated environments and embedding secure SDLC practices
• Data-driven mindset leveraging product and engineering metrics to experiment and guide prioritization
• A drive for finding simple solutions to complex problems, balancing speed, quality, and long-term maintainability
• Passion for sports and fan culture, with an understanding of what fuels audience engagement and live event moments
• NICE TO HAVE: Elixir, building GraphQL APIs (Absinthe), GraphQL schema stitching & subscriptions, GCP, Kubernetes, contribution to open source software

What We Offer:

• Ship features that impact millions of users.
• Work on large distributed systems spanning public cloud and on-prem locations.
• Learn how to manage workloads, at scale, running on Kubernetes
• Competitive compensation and comprehensive Benefits package.
• Education and conference reimbursement.

#LI-REMOTE

About the Team:

As part of the Sports Core team, you will be working with a group of talented and friendly individuals. Our team builds and operates the platform foundations that power live sports and wagering experiences at scale. We own mission-critical core services and APIs that distribute real-time sports data and event state, enabling downstream teams to ship first-class fan experiences across our Media and Sports Betting products. Importantly, we take great pride in delivering highly reliable and scalable solutions.

About the Work:

• Manage the day-to-day activities of one or more software development teams, providing goal setting, mentorship, coaching, leadership, guidance and performance management and feedback. 
• Collaborate closely with the Product Manager on the team to build the roadmap, flesh out requirements, and ensure the team executes.
• Ensure development deliverables are documented and key decisions are recorded in accordance with the design and development process.
• Help with hiring initiatives across the engineering department.
• Assist in identifying process problems and contribute to the continual enhancement of the design, development processes and system architecture.
• Ensure development follows the development process throughout the development lifecycle.
• Establish success metrics (KPIs and SLAs) and monitor team and system performance.
• Collaborate with the team to meet performance, scalability, and reliability goals.
• Stay current with trends, techniques, technology and other factors impacting the job incorporating as deemed necessary.
• Other duties as required. 

About You:

• Known as being a kind person, who prioritizes the team’s outcomes over ego and leads with empathy, trust, and accountability
• Motivate the people around you, pushing them to achieve more than expected through execution excellence, clear goals, and continuous coaching
• Minimum 3–5 years in a leadership or management role combined with at least 8 years of experience in software development of consumer-facing, high-scale systems
• Experience leading teams of 10+ engineers, including hiring, onboarding, performance management, and career development
• Strong program and delivery management skills in managing scope tradeoffs and delivering predictably across overlapping initiatives and tight deadlines
• Demonstrated problem-solving skills and strong operational judgment to manage risk, unblock teams, and make high-quality decisions under pressure
• Ability to communicate complex technical information to various stakeholders, including non-technical members of the organization
• Excellent presentation and communication skills, including writing crisp technical narratives for decision records, incident reviews, executive updates
• Demonstrated collaborative work style with the ability to effectively collaborate and work with all levels of the organization
• Platform mindset building and operating reliable, scalable, secure services for high-traffic, latency-sensitive experiences
• High level of critical and logical thinking, analysis, and reasoning to identify underlying causes
• Passionate about clean architecture, software craftsmanship, automated testing, CI/CD, and progressive delivery practices
• Practical experience using AI developer tooling to improve throughput and quality with sensible guardrails
• Able to evaluate and integrate AI capabilities into products to drive personalization, amplify feature enhancements, and support automation
• Comfortable operating in regulated environments and embedding secure SDLC practices
• Data-driven mindset leveraging product and engineering metrics to experiment and guide prioritization
• A drive for finding simple solutions to complex problems, balancing speed, quality, and long-term maintainability
• Passion for sports and fan culture, with an understanding of what fuels audience engagement and live event moments
• NICE TO HAVE: Elixir, building GraphQL APIs (Absinthe), GraphQL schema stitching & subscriptions, GCP, Kubernetes, contribution to open source software

What We Offer:

• Ship features that impact millions of users.
• Work on large distributed systems spanning public cloud and on-prem locations.
• Learn how to manage workloads, at scale, running on Kubernetes
• Competitive compensation and comprehensive Benefits package.
• Education and conference reimbursement.

#LI-REMOTE

About the Role:

As a Senior Data Scientist at Perpay, you will be a critical player in the day-to-day success of the business, supporting new and existing product initiatives through strong analytical skills and machine learning expertise. In addition, you will be responsible for helping shape the future of the data science team by developing processes and systems that scale with our rapidly growing business. This is an exciting opportunity to make a positive impact on the execution of Perpay’s mission and the lives of our customers. We are looking for someone who is passionate about all aspects of data science: from machine learning and exploratory data analysis to communication of results and real-time deployments. This crucial role will sit on our data science team and report to the Data Science Manager. If you’re looking for a collaborative team that you can bounce ideas off of and learn from, this is where you belong. We are about being curious, setting the standard and building good habits at Perpay.

Our greatest strength is our people and we’d love for you to be one of them!

Responsibilities:

• Drive the end-to-end completion of data science initiatives, collaborating with stakeholders from ideation through execution, ensuring projects deliver strong impact to our customer’s financial lives and the health of the business
• Proactively identify opportunities for the data science team to improve and expand Perpay’s business model using techniques from exploratory data analysis to machine learning models, leveraging subject matter expertise of Perpay’s business model
• Support the growth of the business by delivering scalable models and algorithms while maintaining and troubleshooting existing resources
• Deploy and maintain real-time model inference resources and infrastructure
• Deploy and maintain machine learning pipelines including batch processing and continuous training architecture
• Contribute to the cross-discipline adoption and responsible use of AI/LLM models and services at Perpay 
• Present results and analyses to the a wide range of audiences: from Perpay's leadership team to non-technical peers
• Contribute to defining standards and best practices concerning workflow and adoption of new technologies within the Data Science team
• Act as an informal mentor peers

What You’ll Bring:

• 5+ years of experience* and expertise applying machine learning techniques in industry
• 5+ years of experience* and expertise in producing data analysis, exploratory data analysis and data visualization in industry
• 5+ years of experience* and expertise in developing, deploying, maintaining real-time software (e.g. models exposed as APIs)
• 5+ years of experience* and expertise in Cloud compute infrastructure and best practices, including familiarity with tools such as terraform and Cloud Formation
• Bachelor's degree or higher in a quantitative/technical field (Mathematics, Statistics, Engineering, Chemistry, Physics)
• Excellent communication skills, across a range of audiences from technical to non-technical
• Strong business acumen, demonstrated through subject matter expertise in at least one industry
• Capable of managing projects “end to end” including managing project scope, timelines and workloads
• Advanced proficiency in Python and standard data science stack (e.g. scikit-learn, pandas, numpy, matplotlib, etc.)
• Team player: willingness and ability to establish strong working relationships not just within the data science team itself, but across the organization

*Internships not included

Nice to have:

• Expertise in multiple advanced machine learning methodologies: e.g. deep learning, probabilistic programming, mathematical optimization, etc.
• Deep familiarity in multiple advanced machine learning frameworks: e.g. tensorflow, pytorch, pymc, etc.
• Experience with scalable compute frameworks such as Spark or Polars
• Experience with deployment frameworks such as Kubernetes