About the Role & Team
We are looking to expand our Media Sales team supporting theScore. This role will play a key role in expanding the media sales footprint, specifically in New York City Metro Area, leveraging direct ad sales product suite, sales rep skills and existing local network. You will partner with Sales leadership whose main office is based in Toronto.

About the Work 

• Formulate and execute a sales strategy to develop a pipeline, acquire new partnerships and grow existing partnerships 
• Maintain relationships with agencies and brands direct, understanding their objectives to advise and influence buying decisions 
• Prioritize in person hosting, presenting, and networking opportunities
• Educate prospects on the unique value of theScore through in-person and/or virtual meetings 
• Develop a media recommendation from agency/brand campaign briefs, defining appropriate objectives and advising the internal team on deliverables 
• Execute campaign management strategies, to ensure campaign KPIs are reached 
• Engage in relationship building events, including client entertainment to establish our brand and solutions to help drive sales 
• Maintain and grow assigned territory revenue making sure to deliver on sales goals 
• Other duties as required

About You 

• 2+ years of digital advertising sales or relevant experience 
• Established media agency/brand relationships 
• Proven track record of reaching sales targets and revenue goals 
• Strong knowledge of digital media environment 
• Excellent relationship building skills 
• Experienced presenter 
• Excellent communicator, written and verbal 
• In-depth understanding of advertising technologies, digital content, and industry dynamics 
• Detail-oriented, assertive self-starter, resourceful researcher

What We Offer

• The On-Target-Earnings (OTE) is $200K+ for this role, this includes base salary, as well as group and individual commission incentive. 
• Education and conference reimbursements
• Opportunities for career progression and mentoring others
  
  

 #LI-HYBRID

• Own end-to-end trading strategy, margin targets, and commercial KPIs for sports/team responsible for 
• Ensure all markets are set up with the correct market limits and correctly reviewed as seasons ebb and flow. Ensure desired tournaments are covered and offers are consistently reviewed and updated. 
• Imagining, creating, setting up, publishing, trading, and settling specials – all with a data-driven, scientifically-backed discipline.
• Monitoring market liabilities and managing customer risk profiles on all digital channels – working hand in glove with analytics teams.
• Work with analytics teams to investigate market trends to obtain insight that assists in the prediction of customer betting patterns, and improve GGR and NGR.
• Collaborate with executive leadership/other teams on promotions, product roadmap, and tier-1 events strategy 
• Drive continuous performance improvement and product quality/depth/coverage 
• Drive sports product strategy and roadmap.
• Compilation and circulation of reports to inform stakeholders of business performance and forthcoming activities. 
• Investigate and propose ways to work more efficiently and implement new ideas.
• Bring and enforce a strong understanding of adherence to your compliance responsibilities.
• Enforce a high level of communication and transparency across the team while driving collaboration with both other Sportsbook teams and external teams 
• Be the domain “encyclopedia” for your sports and be very knowledgeable about models driving your sports and their behavior/impact 
• Set trading philosophies and strategies across the team (aggressive vs conservative pricing, automation levels, etc.) and ensure their implementation/execution 
• Hold team responsible through continuous performance evaluation and regular performance reporting and ad hoc deep dives 
• Ensure team has the strategies well understood, communicated and executed 
• Other duties as assigned.

• Strong analytical and problem-solving ability.
• Proven experience with a minimum of 5 years in a trading environment required.
• Live trading experience would be a big benefit
• Good all round sports betting knowledge and a strong interest in betting and odds required.
• Data-obsessed, not just data-driven. Excellent mathematical skills.
• Flexibility is a must as working hours will be dictated by business needs. Must be able to work flexible schedules including nights, weekends, and public holidays.
• Able to multitask and work under pressure.
• Ability to work in fast-paced environment and make decisions quickly.
• Must have exceptional time management skills.
• High attention to detail and precision in delivery.
• Ability to learn quickly, work independently and in a team setting.
• Strong initiative and outstanding work ethic.
• Comfortability working PST hours. 

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.

#LI-REMOTE

• Own end-to-end trading strategy, margin targets, and commercial KPIs for sports/team responsible for 
• Ensure all markets are set up with the correct market limits and correctly reviewed as seasons ebb and flow. Ensure desired tournaments are covered and offers are consistently reviewed and updated. 
• Imagining, creating, setting up, publishing, trading, and settling specials – all with a data-driven, scientifically-backed discipline.
• Monitoring market liabilities and managing customer risk profiles on all digital channels – working hand in glove with analytics teams.
• Work with analytics teams to investigate market trends to obtain insight that assists in the prediction of customer betting patterns, and improve GGR and NGR.
• Collaborate with executive leadership/other teams on promotions, product roadmap, and tier-1 events strategy 
• Drive continuous performance improvement and product quality/depth/coverage 
• Drive sports product strategy and roadmap.
• Compilation and circulation of reports to inform stakeholders of business performance and forthcoming activities. 
• Investigate and propose ways to work more efficiently and implement new ideas.
• Bring and enforce a strong understanding of adherence to your compliance responsibilities.
• Enforce a high level of communication and transparency across the team while driving collaboration with both other Sportsbook teams and external teams 
• Be the domain “encyclopedia” for your sports and be very knowledgeable about models driving your sports and their behavior/impact 
• Set trading philosophies and strategies across the team (aggressive vs conservative pricing, automation levels, etc.) and ensure their implementation/execution 
• Hold team responsible through continuous performance evaluation and regular performance reporting and ad hoc deep dives 
• Ensure team has the strategies well understood, communicated and executed 
• Other duties as assigned.

• Strong analytical and problem-solving ability.
• Proven experience with a minimum of 5 years in a trading environment required.
• Live trading experience would be a big benefit
• Good all round sports betting knowledge and a strong interest in betting and odds required.
• Data-obsessed, not just data-driven. Excellent mathematical skills.
• Flexibility is a must as working hours will be dictated by business needs. Must be able to work flexible schedules including nights, weekends, and public holidays.
• Able to multitask and work under pressure.
• Ability to work in fast-paced environment and make decisions quickly.
• Must have exceptional time management skills.
• High attention to detail and precision in delivery.
• Ability to learn quickly, work independently and in a team setting.
• Strong initiative and outstanding work ethic.
• Comfortability working PST hours. 

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.

#LI-REMOTE

• Pre match and in-play pricing, trading, and promotion of the US and global sports betting products to the widest possible audience.
• Compiling odds for a wide variety of US and global sports betting markets.
• Managing the full lifecycle of Special Markets, from ideation to settlement.
• Monitoring market liabilities.
• Managing customer risk profiles on all digital channels partnering closely with the analytics teams.
• Working with analytics teams to investigate market trends to obtain insight that assists in the prediction of customer betting patterns, and improve revenue.
• Updating futures markets on a regular basis.
• Liaising with Customer Services/Payments/Fraud teams to help identify fraudulent activity.
• Liaising with the marketing team to suggest, evaluate and price potential promotional offers.
• Ensuring all markets are set up with the correct market limits and correctly reviewed through season cycles.
• Compiling and circulating reports to inform stakeholders of business performance and forthcoming activities.
• Contributing to product development and testing to improve customer experience.
• Other duties as required.

• Proven experience in assessing and calculating risk.
• Flexibility is a must as working hours will be dictated by business needs. Must be able to work flexible schedules including nights, weekends, and public holidays.
• Strong sports betting and/or trading experience is highly desired.
• Data obsessed, not just data driven, with exceptional attention to detail.
• Excellent mathematical, analytical and problem solving skills.
• Ability to work in a fast paced environment and make decisions quickly.
• Exceptional time management skills.
• Strong all round sports betting knowledge and a keen interest in betting and odds is considered an asset.

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.

#LI-REMOTE

About the Work

• Establish and maintain a portfolio of top tier VIP accounts
• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance
• Lead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performance 
• Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
• Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
• Assist host and associate level employees with developing their relationships
• Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
• Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
• Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
• Utilize daily reporting and analysis to assist with making sound business decisions
• Assist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programs
• Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
• Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
• Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy
• Conducts themselves with the highest level of integrity and honesty
• Handles difficult customer interactions and situations in a calm, professional and reasonable manner
• Tasked with managing outbound initiatives to fill special events, while also participating in offsite marketing events
• Other duties as required.

About You

• At least 3 years of gaming experience either online or with a brick and mortar casino
• At least 1 year of experience with an online gaming operation
• At least 2 years of experience in a sales related role
• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
• Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
• Proficient in data management tools
• Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions
• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
• Ability to communicate effectively with external contacts and all levels of employees.
• The ability to travel and attend both on and off property events throughout the United States and Canada
• Will attend high level events designed for our top customers with minimum supervision and oversee team members at said events
• MUST HAVE: Passion for sports, casino and/or sports & casino betting  

What We Offer

• Competitive compensation package
• Fun, relaxed work environment
• Education and conference reimbursements.
• Parental leave top up
• Opportunities for career progression and mentoring others

#LI-REMOTE

About the Role

• Create new business revenue by understanding, targeting and developing relationships with potential high value players.
• Successfully execute assigned key VIP sales KPIs.
• Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs.
• Maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual.
• Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms.
• Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members.
• Utilize daily reporting and analysis to assist with making sound business decisions.
• Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
• Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
• Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy.
• Handle difficult customer interactions and situations in a calm, professional and reasonable manner.
• Work closely with VIP associates on upgrading potential VIP accounts to full VIP status.
• Work closely with VIP Executive Hosts on upgrading accounts to higher tiers.
• Conduct business with the highest level of integrity and honesty.

About You

• 1 - 2 years of gaming experience either online or with a brick and mortar casino.
• At least 1 year of experience in a sales related role.
• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.
• Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette.
• Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions.
• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
• Ability to communicate effectively with external contacts and all levels of employees.
• The ability to travel and attend on and off property events throughout the United States and Canada.
• Will attend high level events designed for our top customers.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• MUST HAVE: Passion for sports, casino and/or sports & casino betting.

#LI-REMOTE

About the Role

• Create new business revenue by understanding, targeting and developing relationships with potential high value players.
• Successfully execute assigned key VIP sales KPIs.
• Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs.
• Maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual.
• Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms.
• Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members.
• Utilize daily reporting and analysis to assist with making sound business decisions.
• Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
• Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
• Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy.
• Handle difficult customer interactions and situations in a calm, professional and reasonable manner.
• Work closely with VIP associates on upgrading potential VIP accounts to full VIP status.
• Work closely with VIP Executive Hosts on upgrading accounts to higher tiers.
• Conduct business with the highest level of integrity and honesty.

About You

• 1 - 2 years of gaming experience either online or with a brick and mortar casino.
• At least 1 year of experience in a sales related role.
• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.
• Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette.
• Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions.
• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
• Ability to communicate effectively with external contacts and all levels of employees.
• The ability to travel and attend on and off property events throughout the United States and Canada.
• Will attend high level events designed for our top customers.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• MUST HAVE: Passion for sports, casino and/or sports & casino betting.

#LI-REMOTE

About the Role

• Create new business revenue by understanding, targeting and developing relationships with potential high value players.
• Successfully execute assigned key VIP sales KPIs.
• Manage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs.
• Maintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual.
• Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms.
• Communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members.
• Utilize daily reporting and analysis to assist with making sound business decisions.
• Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
• Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
• Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy.
• Handle difficult customer interactions and situations in a calm, professional and reasonable manner.
• Work closely with VIP associates on upgrading potential VIP accounts to full VIP status.
• Work closely with VIP Executive Hosts on upgrading accounts to higher tiers.
• Conduct business with the highest level of integrity and honesty.

About You

• 1 - 2 years of gaming experience either online or with a brick and mortar casino.
• At least 1 year of experience in a sales related role.
• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management.
• Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette.
• Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions.
• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
• Ability to communicate effectively with external contacts and all levels of employees.
• The ability to travel and attend on and off property events throughout the United States and Canada.
• Will attend high level events designed for our top customers.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• MUST HAVE: Passion for sports, casino and/or sports & casino betting.

#LI-REMOTE

About the Work

• Establish and maintain a portfolio of top tier VIP accounts
• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance
• Lead Host and Associate team reporting to the Regional Manager of Player Development with weekly updates and reviews of individual host and associate performance 
• Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessary.
• Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
• Assist host and associate level employees with developing their relationships
• Thorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platforms
• Will communicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members
• Maintain a personalized relationship with players, in order to have one to one knowledge of customer profiles including playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individual
• Utilize daily reporting and analysis to assist with making sound business decisions
• Assist the Regional Director of Player Development with the implementation and adoption of all new initiatives and policies, including sales performance programs
• Monitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescales.
• Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
• Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy
• Conducts themselves with the highest level of integrity and honesty
• Handles difficult customer interactions and situations in a calm, professional and reasonable manner
• Tasked with managing outbound initiatives to fill special events, while also participating in offsite marketing events
• Other duties as required.

About You

• At least 3 years of gaming experience either online or with a brick and mortar casino
• At least 1 year of experience with an online gaming operation
• At least 2 years of experience in a sales related role
• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
• Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
• Proficient in data management tools
• Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions
• Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation
• Ability to communicate effectively with external contacts and all levels of employees.
• The ability to travel and attend both on and off property events throughout the United States and Canada
• Will attend high level events designed for our top customers with minimum supervision and oversee team members at said events
• MUST HAVE: Passion for sports, casino and/or sports & casino betting  

What We Offer

• Competitive compensation package
• Fun, relaxed work environment
• Education and conference reimbursements.
• Parental leave top up
• Opportunities for career progression and mentoring others

#LI-REMOTE

About the Role & Team

We are looking to expand our trading and risk team here at theScore and as a constantly growing and evolving sportsbook, we are always on the lookout for the best talent to join us on our mission of becoming one of the biggest operators in the world. As a Sportsbook Trader you will be in charge of managing our sportsbook risk, pricing, performance and content. This role requires a highly professional, organized, and enthusiastic individual who is data driven, has a strong interest in sports and sports betting and is willing to push the boundaries to continuously improve our product. If you have an eye for detail, a love of sports and an interest in the sportsbook world then you could be the perfect fit to join us on our mission.

About the Work

• Pre match and in-play pricing, trading, and promotion of the US and global sports betting products to the widest possible audience.
• Compiling odds for a wide variety of US and global sports betting markets.
• Managing the full lifecycle of Special Markets, from ideation to settlement.
• Monitoring market liabilities.
• Managing customer risk profiles on all digital channels partnering closely with the analytics teams.
• Working with analytics teams to investigate market trends to obtain insight that assists in the prediction of customer betting patterns, and improve revenue.
• Updating futures markets on a regular basis.
• Liaising with Customer Services/Payments/Fraud teams to help identify fraudulent activity.
• Liaising with the marketing team to suggest, evaluate and price potential promotional offers.
• Ensuring all markets are set up with the correct market limits and correctly reviewed through season cycles.
• Compiling and circulating reports to inform stakeholders of business performance and forthcoming activities.
• Contributing to product development and testing to improve customer experience.
• Other duties as required.

• 1+ years of trading experience would be a benefit
• Post-secondary degree in a relevant field, such as mathematics, business or other fields with analytical discipline, would be an advantage.
• Flexibility is a must as working hours will be dictated by business needs. Must be able to work flexible schedules including nights, weekends, and public holidays.
• Strong sports betting and/or trading experience is highly desired.
• Data obsessed, not just data driven, with exceptional attention to detail.
• Excellent mathematical, analytical and problem solving skills.
• Ability to work in a fast paced environment and make decisions quickly.
• Exceptional time management skills.
• Strong all round sports betting knowledge and a keen interest in betting and odds is considered an asset.

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.

#LI-REMOTE

About the Role & Team

We are looking to expand our trading and risk team here at theScore and as a constantly growing and evolving sportsbook, we are always on the lookout for the best talent to join us on our mission of becoming one of the biggest operators in the world. As a Sportsbook Trader you will be in charge of managing our sportsbook risk, pricing, performance and content. This role requires a highly professional, organized, and enthusiastic individual who is data driven, has a strong interest in sports and sports betting and is willing to push the boundaries to continuously improve our product. If you have an eye for detail, a love of sports and an interest in the sportsbook world then you could be the perfect fit to join us on our mission.

About the Work

• Pre match and in-play pricing, trading, and promotion of the US and global sports betting products to the widest possible audience.
• Compiling odds for a wide variety of US and global sports betting markets.
• Managing the full lifecycle of Special Markets, from ideation to settlement.
• Monitoring market liabilities.
• Managing customer risk profiles on all digital channels partnering closely with the analytics teams.
• Working with analytics teams to investigate market trends to obtain insight that assists in the prediction of customer betting patterns, and improve revenue.
• Updating futures markets on a regular basis.
• Liaising with Customer Services/Payments/Fraud teams to help identify fraudulent activity.
• Liaising with the marketing team to suggest, evaluate and price potential promotional offers.
• Ensuring all markets are set up with the correct market limits and correctly reviewed through season cycles.
• Compiling and circulating reports to inform stakeholders of business performance and forthcoming activities.
• Contributing to product development and testing to improve customer experience.
• Other duties as required.

• 1+ years of trading experience would be a benefit
• Post-secondary degree in a relevant field, such as mathematics, business or other fields with analytical discipline, would be an advantage.
• Flexibility is a must as working hours will be dictated by business needs. Must be able to work flexible schedules including nights, weekends, and public holidays.
• Strong sports betting and/or trading experience is highly desired.
• Data obsessed, not just data driven, with exceptional attention to detail.
• Excellent mathematical, analytical and problem solving skills.
• Ability to work in a fast paced environment and make decisions quickly.
• Exceptional time management skills.
• Strong all round sports betting knowledge and a keen interest in betting and odds is considered an asset.

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.

#LI-REMOTE

About the Role

As a Manager, Player Development, you will work collaboratively with the Director of Player Development in identifying high value segment players, establishing personalized relationships, groom loyalty to our digital Sportsbook and iCasino operations, assist with expediting large deposits and withdrawals, and effectively bolster our high value segment’s lifetime value.  You will not only identify but build strong relationships with our VIPs and respond quickly to their needs and any issues that may arise. 

About the Work

• Responsible for developing strategic approaches with acquiring and onboarding new VIP accounts to theScore Bet
• Leads strategic direction for the regional VIP team to reach key VIP sales metrics, customer engagement, market share and net revenue
• Provides the Director of Player Development with KPI data reporting and reviews of individual hosts and associate performances within an assigned region
• Manage a portfolio of the most valuable users of theScore Bet.
• Identify potential VIP accounts while retaining and growing existing players.
• Develop and strengthens rapport with VIP players by exhibiting friendly and helpful services, to ensure repeat business.
• Responsible for achieving individual KPI based goals on a weekly, monthly, and quarterly basis.
• Monitor activity and profitability of all assigned VIP players.
• Implement strategies to earn a higher market share in our operating regions.
• Utilizes Sales Force (CMS) tracking for all patron's contacts, profile preferences, and tasks. Completes all Sales Force task assignments in a timely manner.
• Assist with planning, executing, and hosting in-person VIP events.
• Exceed departmental sales and growth goals.
• Provide professional representation on behalf of the company for all internal, external meetings, and events.
• Take the lead in resolving conflicts and complaints on behalf of the company in a reasonable and fair manner.
• Adhere to all corporate and local policies, procedures, and operating guidelines.
• Regularly communicate with Risk and Trade to help maximize the potential value of your portfolio.
• Successfully manage and assist with omnichannel bookings at our brick-and-mortar casinos.
• Develop and maintain relationships with brick-and-mortar player development teams and stakeholders.
• Occasional travel is required.
• Maintain the confidentiality of player information, including personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Perform any reasonable, temporarily assigned job duties outside the position's job description, where, in the company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

About You

• 5+ years of VIP / Key Account Management or equivalent.
• Passionate and knowledgeable about American sports and American sports betting.
• Proven experience managing a portfolio of 100+ clients.
• Ability to generate, maintain, and capitalize on a sustainable funnel of new business at a healthy rate.
• Strong understanding of key sports betting metrics from both a micro and macro perspective.
• Experience managing and mentoring a team of VIP hosts or equivalent.
• Optimistic and driven with a problem-solving attitude.
• Proven ability to successfully plan, execute and host in-person events with clients.
• Available to travel occasionally.
• Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS)
• Must have the ability to interact with guests, staff and colleagues and resolve problems/conflict in a professional manner.
• Must be able to maintain confidentiality.

#LI-REMOTE

About the Role

As a Manager, Player Development, you will work collaboratively with the Director of Player Development in identifying high value segment players, establishing personalized relationships, groom loyalty to our digital Sportsbook and iCasino operations, assist with expediting large deposits and withdrawals, and effectively bolster our high value segment’s lifetime value.  You will not only identify but build strong relationships with our VIPs and respond quickly to their needs and any issues that may arise. 

About the Work

• Responsible for developing strategic approaches with acquiring and onboarding new VIP accounts to theScore Bet
• Leads strategic direction for the regional VIP team to reach key VIP sales metrics, customer engagement, market share and net revenue
• Provides the Director of Player Development with KPI data reporting and reviews of individual hosts and associate performances within an assigned region
• Manage a portfolio of the most valuable users of theScore Bet.
• Identify potential VIP accounts while retaining and growing existing players.
• Develop and strengthens rapport with VIP players by exhibiting friendly and helpful services, to ensure repeat business.
• Responsible for achieving individual KPI based goals on a weekly, monthly, and quarterly basis.
• Monitor activity and profitability of all assigned VIP players.
• Implement strategies to earn a higher market share in our operating regions.
• Utilizes Sales Force (CMS) tracking for all patron's contacts, profile preferences, and tasks. Completes all Sales Force task assignments in a timely manner.
• Assist with planning, executing, and hosting in-person VIP events.
• Exceed departmental sales and growth goals.
• Provide professional representation on behalf of the company for all internal, external meetings, and events.
• Take the lead in resolving conflicts and complaints on behalf of the company in a reasonable and fair manner.
• Adhere to all corporate and local policies, procedures, and operating guidelines.
• Regularly communicate with Risk and Trade to help maximize the potential value of your portfolio.
• Successfully manage and assist with omnichannel bookings at our brick-and-mortar casinos.
• Develop and maintain relationships with brick-and-mortar player development teams and stakeholders.
• Occasional travel is required.
• Maintain the confidentiality of player information, including personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Perform any reasonable, temporarily assigned job duties outside the position's job description, where, in the company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

About You

• 5+ years of VIP / Key Account Management or equivalent.
• Passionate and knowledgeable about American sports and American sports betting.
• Proven experience managing a portfolio of 100+ clients.
• Ability to generate, maintain, and capitalize on a sustainable funnel of new business at a healthy rate.
• Strong understanding of key sports betting metrics from both a micro and macro perspective.
• Experience managing and mentoring a team of VIP hosts or equivalent.
• Optimistic and driven with a problem-solving attitude.
• Proven ability to successfully plan, execute and host in-person events with clients.
• Available to travel occasionally.
• Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS)
• Must have the ability to interact with guests, staff and colleagues and resolve problems/conflict in a professional manner.
• Must be able to maintain confidentiality.

#LI-REMOTE

About the Role

We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations.  In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.

About the Work

• Communicate with VIPs in a professional manner
• Answers VIPs questions in a manner that reflects an understanding of the department and property in general
• Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
• Develop relationships and offer tailored rewards through regular correspondence
• Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
• Research VIP competitor activity in each market
• Communicate different promotions that the sportsbook and casino is offering
• Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
• Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
• In partnership with the CRM team identify unique and creative ways to establish value for high end players
• Complete applicable workflows to meet player satisfaction criteria
• Attend and assist with VIP events as needed
• Must be available nights, weekends and holidays as needed
• Perform other duties as assigned

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Experience with sports betting, gaming economies, and player behavior strongly requested
• Some previous sales experience required
• Excellent relationship building skills
• Excellent problem-solving abilities
• Ability to travel (up to 50% of the time) to attend and assist with running VIP events
• Must be at least 21 years of age.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Passionate about providing top level service

#LI-REMOTE

About the Role

We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations.  In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.

About the Work

• Communicate with VIPs in a professional manner
• Answers VIPs questions in a manner that reflects an understanding of the department and property in general
• Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
• Develop relationships and offer tailored rewards through regular correspondence
• Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
• Research VIP competitor activity in each market
• Communicate different promotions that the sportsbook and casino is offering
• Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
• Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
• In partnership with the CRM team identify unique and creative ways to establish value for high end players
• Complete applicable workflows to meet player satisfaction criteria
• Attend and assist with VIP events as needed
• Must be available nights, weekends and holidays as needed
• Perform other duties as assigned

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Experience with sports betting, gaming economies, and player behavior strongly requested
• Some previous sales experience required
• Excellent relationship building skills
• Excellent problem-solving abilities
• Ability to travel (up to 50% of the time) to attend and assist with running VIP events
• Must be at least 21 years of age.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Passionate about providing top level service

#LI-REMOTE

About the Role

We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations.  In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our theScore BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.

About the Work

• Communicate with VIPs in a professional manner
• Answers VIPs questions in a manner that reflects an understanding of the department and property in general
• Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
• Develop relationships and offer tailored rewards through regular correspondence
• Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
• Research VIP competitor activity in each market
• Communicate different promotions that the sportsbook and casino is offering
• Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
• Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
• In partnership with the CRM team identify unique and creative ways to establish value for high end players
• Complete applicable workflows to meet player satisfaction criteria
• Attend and assist with VIP events as needed
• Must be available nights, weekends and holidays as needed
• Perform other duties as assigned

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Experience with sports betting, gaming economies, and player behavior strongly requested
• Some previous sales experience required
• Excellent relationship building skills
• Excellent problem-solving abilities
• Ability to travel (up to 50% of the time) to attend and assist with running VIP events
• Must be at least 21 years of age.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Passionate about providing top level service

#LI-REMOTE

About the Work

We are looking for a passionate Senior Events Specialist to join our Events team! You will assist in ensuring all events and player engagement activity objectives are aligned to our business goals and objectives: increase customer lifetime value (revenue, time, and profitability) through increased engagement, exceptional player word-of mouth & vitality for smarter acquisition, and industry leading levels of retention.  This role will play a key part in partnership relationship management and the execution of VIP hospitality assets, with the majority of events focused on the VIP sector and occasional support for brand and activation events. This role will also be responsible for coordinating and managing event logistics, such as ticket distribution, guest lists, seating charts, food & beverage options, and travel & accommodations for internal and external stakeholders. To be successful in this role, this person will need to be equal parts process-driven, detail-oriented and highly organized with strong interpersonal and analytical skills, with the ability to confidently manage external partnership contacts and VIP stakeholders.

About the Role

• Coordinate and support the Events Manager with PENN Interactive’s events and experiences, by ensuring events are set up to theScore Bet and Hollywood Casino brand standards.
• Serve as a day-to-day contact for assigned partnership relationships, supporting communication, asset planning, and execution of contractual hospitality deliverables.
• Lead and execute VIP hospitality assets tied to partnerships, including suites, ticket banks, meet-and-greets, hosted experiences, and premium event access.
• Own the planning and execution of VIP-focused events and experiences, ensuring a high-touch, white-glove experience for players and partners.
• Organize and analyze internal records to assist the events team in making strategic decisions for all branded events.
• Develop and manage administrative processes to track event information and logistics.
• Maintain and manage event databases, budget templates, materials & supplies, reports, calendars, and the marketing department’s central library of event marketing collateral.
• Assist with event logistics including but not limited to: coordinating ticket distribution, event related travel & accommodations (for internal and external stakeholders) creating seating charts, selecting menu & beverage options & quantity.
• Manage VIP guest lists, host communications, and on-site hospitality needs to ensure seamless execution.
• Assist with delivery of supplies & swag.
• Source swag and help select best pricing and quality items for promotional event giveaways.
• Source and manage event opportunities and make recommendations as directed by taking meetings and reporting on opportunities to Event Manager.
• Assist with managing relationships with corporate and brick and mortar stakeholders as directed during the planning stages of omnichannel events.
• Maintain records of all bookings including but not limited to venues, catering, entertainment and issuing payment where necessary.
• Collaborate with Compliance to ensure vendor compliance approval in alignment with state-level regulatory requirements.
• Calculate spend/ROI analysis of each event managed and provide recommendations to improve each event.
• Conduct event post mortems to identify areas for improvement.
• Provide occasional support for broader brand activations and on-site marketing events as needed.
• Other duties as required.

About You

• Bachelor’s degree (B.S./B.A.) in marketing, PR, business administration, or related field.
• At least 3 years events experience.
• Experience supporting or managing partnership relationships and/or VIP hospitality programs preferred.
• At least 1 year budget management experience for a mid to large size events team.
• Excellent detail orientation skills.
• Ability to execute in an intense, fast-paced, and highly iterative environment.
• Excellent organizational, interpersonal and administrative skills.
• Strong relationship management skills with the ability to interact confidently with VIP players, partners, and senior stakeholders.
• Excellent verbal and written communication skills.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Excellent analytical and time-management skills.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• MUST HAVE: Passion for sports, casino and/or sports & casino betting.

#LI-REMOTE

About the Role & Team 

The Search Manager is a key role within the Performance Marketing team and will be responsible for defining and executing the end-to-end paid search strategy across all product verticals. This role will own search performance, innovation, and execution, while partnering closely with creative, analytics, and other performance channel teams to support priority initiatives and drive growth. 

You will be accountable for scaling acquisition efficiently, improving intent capture, and ensuring that search remains a high-performing, insight-driven growth channel. You are deeply data-focused, with a strong understanding of how to balance performance, experimentation, and long-term brand value. 

This role will initially operate as a highly autonomous individual contributor and will evolve into a people management role as the in-house team scales. 

About the Work 

• Own and lead the global search strategy across all relevant platforms (e.g., Google, Bing, Apple Search Ads), ensuring alignment with broader performance and brand objectives.
• Drive full-funnel search performance, from acquisition through retention and reactivation.
• Manage day-to-day execution, optimization, and testing across campaigns, keywords, and ad formats.
• Develop and implement a robust testing and learning roadmap to continuously improve efficiency, scale, and conversion rates.
• Partner closely with the creative team to brief, test, and iterate ad creative and landing page experiences.
• Support priority internal campaigns, product launches, and seasonal initiatives with tailored search strategies.
• Build and maintain scalable campaign structures, automation frameworks, and best practices.
• Own forecasting, budget pacing, and performance reporting.
• Work with analytics teams to define KPIs, develop dashboards, and surface actionable insights.
• Monitor competitive activity and industry trends, translating learnings into platform and creative innovation.
• Prepare the channel for future scale, including documentation, process building, and eventual team leadership. 

About You 

• Bachelor’s degree
• 5+ years of experience in paid search marketing and performance marketing.
• Proven ability to operate both strategically and hands-on in fast-moving environments.
• Deep expertise in paid search platforms, bid strategies, automation, and attribution models.
• Strong analytical skills with the ability to translate data into clear action.
• Experience collaborating closely with creative, product, and analytics partners.
• Comfortable managing multiple priorities and shifting business needs.
• Innovative mindset, with a passion for testing and experimentation.
• Experience with app campaigns highly desired
• Experience in regulated industries, gaming, or high-growth environments is a plus.
• Prior people management experience not required but highly valued.
• Must be Canada-based; fully remote eligible. 

What We Offer 

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements

#LI-REMOTE

About the Role & Team 

The Social Manager is a key member of the Performance Marketing team and is responsible for defining and executing the paid social strategy across all product verticals. This role will own channel performance, innovation, and execution, ensuring social remains a scalable, efficient, and insight-led acquisition engine. 

You will be responsible for turning audience insights into performance-driving strategies, partnering closely with creative to build best-in-class social-first experiences, and supporting priority internal campaigns. You are highly analytical, deeply curious, and comfortable operating at the intersection of data and creativity. 

This role will begin as a highly autonomous individual contributor and will evolve into a people management role as the team scales. 

About the Work 

• Lead the development and execution of the paid social strategy across platforms such as Meta, TikTok, Snapchat, Reddit, and emerging channels.
• Own full-funnel social performance, from prospecting through retargeting and reactivation.
• Drive creative testing frameworks in partnership with the creative team, including formats, messaging, hooks, and storytelling approaches.
• Support priority internal campaigns, product launches, and seasonal moments with bespoke social strategies.
• Build and manage scalable campaign structures, automation, and best practices.
• Own forecasting, budget management, and performance pacing.
• Partner with analytics to define channel KPIs, build dashboards, and generate insights.
• Establish and maintain a robust test-and-learn environment to drive continuous improvement.
• Monitor platform updates, competitive activity, and cultural trends to inform innovation.
• Develop playbooks, documentation, and processes to support future team growth.
• Prepare the channel for scale, including eventual people leadership. 

About You 

• Bachelor’s degree
• 5+ years of experience in paid social and performance marketing.
• Deep understanding of platform algorithms, bidding strategies, and creative best practices.
• Strong analytical and problem-solving skills.
• Comfortable working both strategically and in hands-on execution.
• Strong collaborator, particularly with creative and analytics teams.
• Highly adaptable and able to thrive in a fast-paced environment.
• Innovative thinker who looks beyond the competitive set for inspiration.
• Experience with app campaigns highly desired
• Experience in regulated industries, gaming, or high-growth environments is a plus.
• Prior people management experience not required but highly valued.
• Must be Canada-based; fully remote eligible. 

What We Offer 

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements

#LI-REMOTE

About the Team:

As part of the Sports Core team, you will be working with a group of talented and friendly individuals. Our team builds and operates the platform foundations that power live sports and wagering experiences at scale. We own mission-critical core services and APIs that distribute real-time sports data and event state, enabling downstream teams to ship first-class fan experiences across our Media and Sports Betting products. Importantly, we take great pride in delivering highly reliable and scalable solutions.

About the Work:

• Manage the day-to-day activities of one or more software development teams, providing goal setting, mentorship, coaching, leadership, guidance and performance management and feedback. 
• Collaborate closely with the Product Manager on the team to build the roadmap, flesh out requirements, and ensure the team executes.
• Ensure development deliverables are documented and key decisions are recorded in accordance with the design and development process.
• Help with hiring initiatives across the engineering department.
• Assist in identifying process problems and contribute to the continual enhancement of the design, development processes and system architecture.
• Ensure development follows the development process throughout the development lifecycle.
• Establish success metrics (KPIs and SLAs) and monitor team and system performance.
• Collaborate with the team to meet performance, scalability, and reliability goals.
• Stay current with trends, techniques, technology and other factors impacting the job incorporating as deemed necessary.
• Other duties as required. 

About You:

• Known as being a kind person, who prioritizes the team’s outcomes over ego and leads with empathy, trust, and accountability
• Motivate the people around you, pushing them to achieve more than expected through execution excellence, clear goals, and continuous coaching
• Minimum 3–5 years in a leadership or management role combined with at least 8 years of experience in software development of consumer-facing, high-scale systems
• Experience leading teams of 10+ engineers, including hiring, onboarding, performance management, and career development
• Strong program and delivery management skills in managing scope tradeoffs and delivering predictably across overlapping initiatives and tight deadlines
• Demonstrated problem-solving skills and strong operational judgment to manage risk, unblock teams, and make high-quality decisions under pressure
• Ability to communicate complex technical information to various stakeholders, including non-technical members of the organization
• Excellent presentation and communication skills, including writing crisp technical narratives for decision records, incident reviews, executive updates
• Demonstrated collaborative work style with the ability to effectively collaborate and work with all levels of the organization
• Platform mindset building and operating reliable, scalable, secure services for high-traffic, latency-sensitive experiences
• High level of critical and logical thinking, analysis, and reasoning to identify underlying causes
• Passionate about clean architecture, software craftsmanship, automated testing, CI/CD, and progressive delivery practices
• Practical experience using AI developer tooling to improve throughput and quality with sensible guardrails
• Able to evaluate and integrate AI capabilities into products to drive personalization, amplify feature enhancements, and support automation
• Comfortable operating in regulated environments and embedding secure SDLC practices
• Data-driven mindset leveraging product and engineering metrics to experiment and guide prioritization
• A drive for finding simple solutions to complex problems, balancing speed, quality, and long-term maintainability
• Passion for sports and fan culture, with an understanding of what fuels audience engagement and live event moments
• NICE TO HAVE: Elixir, building GraphQL APIs (Absinthe), GraphQL schema stitching & subscriptions, GCP, Kubernetes, contribution to open source software

What We Offer:

• Ship features that impact millions of users.
• Work on large distributed systems spanning public cloud and on-prem locations.
• Learn how to manage workloads, at scale, running on Kubernetes
• Competitive compensation and comprehensive Benefits package.
• Education and conference reimbursement.

#LI-REMOTE

About the Team:

As part of the Sports Core team, you will be working with a group of talented and friendly individuals. Our team builds and operates the platform foundations that power live sports and wagering experiences at scale. We own mission-critical core services and APIs that distribute real-time sports data and event state, enabling downstream teams to ship first-class fan experiences across our Media and Sports Betting products. Importantly, we take great pride in delivering highly reliable and scalable solutions.

About the Work:

• Manage the day-to-day activities of one or more software development teams, providing goal setting, mentorship, coaching, leadership, guidance and performance management and feedback. 
• Collaborate closely with the Product Manager on the team to build the roadmap, flesh out requirements, and ensure the team executes.
• Ensure development deliverables are documented and key decisions are recorded in accordance with the design and development process.
• Help with hiring initiatives across the engineering department.
• Assist in identifying process problems and contribute to the continual enhancement of the design, development processes and system architecture.
• Ensure development follows the development process throughout the development lifecycle.
• Establish success metrics (KPIs and SLAs) and monitor team and system performance.
• Collaborate with the team to meet performance, scalability, and reliability goals.
• Stay current with trends, techniques, technology and other factors impacting the job incorporating as deemed necessary.
• Other duties as required. 

About You:

• Known as being a kind person, who prioritizes the team’s outcomes over ego and leads with empathy, trust, and accountability
• Motivate the people around you, pushing them to achieve more than expected through execution excellence, clear goals, and continuous coaching
• Minimum 3–5 years in a leadership or management role combined with at least 8 years of experience in software development of consumer-facing, high-scale systems
• Experience leading teams of 10+ engineers, including hiring, onboarding, performance management, and career development
• Strong program and delivery management skills in managing scope tradeoffs and delivering predictably across overlapping initiatives and tight deadlines
• Demonstrated problem-solving skills and strong operational judgment to manage risk, unblock teams, and make high-quality decisions under pressure
• Ability to communicate complex technical information to various stakeholders, including non-technical members of the organization
• Excellent presentation and communication skills, including writing crisp technical narratives for decision records, incident reviews, executive updates
• Demonstrated collaborative work style with the ability to effectively collaborate and work with all levels of the organization
• Platform mindset building and operating reliable, scalable, secure services for high-traffic, latency-sensitive experiences
• High level of critical and logical thinking, analysis, and reasoning to identify underlying causes
• Passionate about clean architecture, software craftsmanship, automated testing, CI/CD, and progressive delivery practices
• Practical experience using AI developer tooling to improve throughput and quality with sensible guardrails
• Able to evaluate and integrate AI capabilities into products to drive personalization, amplify feature enhancements, and support automation
• Comfortable operating in regulated environments and embedding secure SDLC practices
• Data-driven mindset leveraging product and engineering metrics to experiment and guide prioritization
• A drive for finding simple solutions to complex problems, balancing speed, quality, and long-term maintainability
• Passion for sports and fan culture, with an understanding of what fuels audience engagement and live event moments
• NICE TO HAVE: Elixir, building GraphQL APIs (Absinthe), GraphQL schema stitching & subscriptions, GCP, Kubernetes, contribution to open source software

What We Offer:

• Ship features that impact millions of users.
• Work on large distributed systems spanning public cloud and on-prem locations.
• Learn how to manage workloads, at scale, running on Kubernetes
• Competitive compensation and comprehensive Benefits package.
• Education and conference reimbursement.

#LI-REMOTE

About the Role & Team

The Director, Marketing is a key management position within the Penn Interactive Sportsbook and Online Casino Marketing team and is responsible for defining and executing end to end customer lifecycle strategies across all product verticals. In this role, you will define and execute CRM initiatives that deliver the right promotional offer to the right customer segment at the right time, using data driven insights and automation to drive personalized engagement and maximize customer lifetime.

Your goal is to increase the customer lifetime value (revenue, time, and profitability) through increased engagement and retention. You are data focused, which informs your strategic planning. You have proven capabilities in developing highly sophisticated personalization at scale, automation, strategic marketing & tech innovation, as well as the holistic marcomms omni-channel player experience given the ever evolving communication channels and development of a robust test & learn environment.

About the Work

• Lead the development, execution and management of the CRM strategy. Including automated segmented lifecycle campaigns that drive retention, loyalty, cross-sell, churn prevention, and win back across all channels
• Analyze customer data, defining actionable segments and creating targeted lifetime value/customer life-cycle engagement campaigns and programs
• Monitor competitor CRM and loyalty programs, testing and adopting best practices to continuously improve program performance, player value, and profitability
• Operational responsibility of retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (incl eROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social)
• Manage and scale the CRM Marketing team
• Develop and enhance KPIs for managing and assessing the success of the CRM marketing channels, campaigns, and programs
• Working closely with the marketing analytics team to build dynamic segmentation and build monitor dashboards to track and optimize CRM channel performance
• Proven expertise in Mobile CRM, email, push, and social best practices, supporting promo execution with seamless end to end UX.
• Other duties as required.

About You

• Bachelor’s degree (B.S./B.A.) in Business Administration, Marketing, or related field
• 8+years in a digital marketing CRM/lifecycle management role or equivalent combination of education, training and experience
• Adaptable, analytical thinker who can work both strategically as well as in a hands-on executional capacity
• Strong ability to manage simultaneous project streams and thrive in a fast-paced, evolving company environment.
• Innovative thinker who looks beyond the immediate competitive set for inspiration and ideas.
• Hands-on experience working with a variety of CRM tools
• Demonstrated leadership experience in regulated online gaming or e-commerce marketing not required, but highly regarded
• Excellent people management skills
• Ability to meet deadlines and to work under the pressure of short time constraints
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook)
• Must have comprehensive knowledge of marketing systems and processes (included but limited to email, SMS, onsite messaging & CMS management, app and web push notifications, etc.)
• Passion for online betting is an asset

What We Offer

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.

#LI-REMOTE

About the Role & Team

The Director, Marketing is a key management position within the Penn Interactive Sportsbook and Online Casino Marketing team and is responsible for defining and executing end to end customer lifecycle strategies across all product verticals. In this role, you will define and execute CRM initiatives that deliver the right promotional offer to the right customer segment at the right time, using data driven insights and automation to drive personalized engagement and maximize customer lifetime.

Your goal is to increase the customer lifetime value (revenue, time, and profitability) through increased engagement and retention. You are data focused, which informs your strategic planning. You have proven capabilities in developing highly sophisticated personalization at scale, automation, strategic marketing & tech innovation, as well as the holistic marcomms omni-channel player experience given the ever evolving communication channels and development of a robust test & learn environment.

About the Work

• Lead the development, execution and management of the CRM strategy. Including automated segmented lifecycle campaigns that drive retention, loyalty, cross-sell, churn prevention, and win back across all channels
• Analyze customer data, defining actionable segments and creating targeted lifetime value/customer life-cycle engagement campaigns and programs
• Monitor competitor CRM and loyalty programs, testing and adopting best practices to continuously improve program performance, player value, and profitability
• Operational responsibility of retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (incl eROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social)
• Manage and scale the CRM Marketing team
• Develop and enhance KPIs for managing and assessing the success of the CRM marketing channels, campaigns, and programs
• Working closely with the marketing analytics team to build dynamic segmentation and build monitor dashboards to track and optimize CRM channel performance
• Proven expertise in Mobile CRM, email, push, and social best practices, supporting promo execution with seamless end to end UX.
• Other duties as required.

About You

• Bachelor’s degree (B.S./B.A.) in Business Administration, Marketing, or related field
• 8+years in a digital marketing CRM/lifecycle management role or equivalent combination of education, training and experience
• Adaptable, analytical thinker who can work both strategically as well as in a hands-on executional capacity
• Strong ability to manage simultaneous project streams and thrive in a fast-paced, evolving company environment.
• Innovative thinker who looks beyond the immediate competitive set for inspiration and ideas.
• Hands-on experience working with a variety of CRM tools
• Demonstrated leadership experience in regulated online gaming or e-commerce marketing not required, but highly regarded
• Excellent people management skills
• Ability to meet deadlines and to work under the pressure of short time constraints
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook)
• Must have comprehensive knowledge of marketing systems and processes (included but limited to email, SMS, onsite messaging & CMS management, app and web push notifications, etc.)
• Passion for online betting is an asset

What We Offer

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.

#LI-REMOTE