Company Background

Our client is a small and medium-sized business financing provider, operating as both a direct lender and a marketplace with a trusted network of lending partners. The company helps businesses access financing efficiently through a single application process, reducing complexity and saving time.

Project Description

The project focuses on enhancing and maintaining the company’s Salesforce platform, working closely with experienced Salesforce engineers. You will contribute to building scalable solutions, improving platform capabilities, and integrating Salesforce with external systems. The environment emphasizes best practices, code quality, and continuous platform improvement.

Technologies

• Salesforce (Sales Cloud, Service Cloud, Experience Cloud)
• Apex, SOQL, Lightning Web Components (LWC), SFDX
• Visualforce, Aura Components, Lightning Pages
• HTML, CSS, JavaScript
• AWS services, DocuSign
• CI/CD tools

What You'll Do

• Develop and maintain Apex classes and triggers
• Build and enhance UI using LWC, Lightning App Builder, and SLDS
• Integrate Salesforce with external systems (AWS, DocuSign, REST APIs)
• Write and maintain unit tests (Apex / Jest)
• Follow Salesforce best practices for development, documentation, and version control
• Collaborate with stakeholders, product owners, and engineering teams
• Continuously improve and refactor platform components

Job Requirements

• 3+ years of experience in Salesforce development
• Strong experience with Apex, LWC, SOQL, and SFDX
• Experience with Salesforce products (Sales Cloud, Service Cloud, Experience Cloud)
• Experience with HTML, CSS, and JavaScript
• Understanding of Salesforce security and data governance (profiles, roles, sharing rules)
• Knowledge of Salesforce development lifecycle (sandbox, deployment, release management)
• Strong problem-solving skills and ability to work independently
• Good communication and collaboration skills
• English level: B2 (Upper-Intermediate) or higher
• Availability to work with U.S. Eastern Time (EST) overlap (at least 4 hours daily, including availability until 2:00 PM EST)

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Important Information

Experience: +6 years

Job Mode: Full-time

Work Mode: Hybrid position to work 4 days per month at the client's office in Mexico City or GDL

ID: 19966

Essential Skills

Exp: 7-10years hands on application development, L3 and/or L2+ who is ready to pick up L3 part.
Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring)
Mid- to- Advanced experience in AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) in to Support function.
Good exposure using AI models in support function.
Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers.
Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc)
Mid- to- Advanced Unix and scripting (shell/perl.. etc)
Good hands-on in understanding and making changes in shell/perl scripts
Having good experience in job scheduler monitoring tools (Autosys, procmon, crontab.. etc)
Advanced hands on experience IDE’s like Eclipse, NetBeans.
Mid – to Advanced experience on using Git, Jenkins and other repo/deployable
Having mid to advanced experience in Support model (L2+/L3)
Good exposure to production tooling (ticking/monitoring) like Jira, ServiceNow and processes (familiar with Incident/problem) and change mgnt
Good experience in making the code (Java, Unix, DB) changes in production and able to run
Certifications: AWS certifications (preferred)

- Bachelor’s degree in computer science, Information Technology, or related field.
- 5+ years of experience in L3 support or similar roles.
- Strong proficiency in JAVA programming and application support.
- Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems.
- Proficiency with Linux-based operating system, commands, and utilities.
- Strong ability to debug application issues to identify the underlying root cause
- Good communication skills with ability to articulate the technical and functional aspects of a production problem to help drive solutions with App Dev teams.

Preferred:
- Experience with cloud platforms (AWS).
- Familiarity with CI/CD pipelines and DevOps practices.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

About Orium

Orium builds smart, modern commerce solutions that help enterprise brands move faster and stay ahead.

By bringing together AI, data, and composable systems, we create experiences designed for collaboration between people and intelligent agents— helping our clients work more efficiently, adapt quickly, and gain a long-term competitive edge.

With more composable launches than any firm in the Americas and deep expertise across commerce architecture, we partner with leading technology providers to deliver scalable solutions that evolve with our clients and accelerate time to value.

We blend systems thinking, data-driven design, and intelligent delivery, embedding AI and agents into our own teams to move faster, reduce friction, and co-create with greater precision. The result: adaptive, cross-channel experiences that keep our clients ahead of what’s next.

About the Opportunity

Are you excited by solving meaningful technical problems and contributing to digital experiences used by thousands of people every day? As an Intermediate Software Developer at Orium, you’ll work closely with senior developers, designers, and product managers to help build modern ecommerce and composable commerce solutions for enterprise clients.

This role is ideal for someone with solid full-stack JavaScript experience, eager to grow, and seeking to deepen their expertise in modern frameworks, composable architecture, and AI-accelerated development practices. You’ll help build high-quality features, participate in code reviews, collaborate within an Agile team, and learn from seasoned technologists across Orium.

Responsibilities

• Collaborate with senior developers to design and implement features across front-end and back-end systems.
• Work with designers and Product Managers to estimate and plan work within an Agile framework.
• Communicate progress, risks, and technical considerations clearly with teammates.
• Create and maintain documentation that supports shared understanding across the team.
• Engage with clients alongside senior team members to support requirement gathering and demos.
• Write clean, maintainable, well-structured code following industry best practices.
• Participate in peer code reviews to help maintain high-quality, scalable codebases.
• Use modern AI-powered developer tools (e.g., GitHub Copilot, Claude Code, Devin, Codex) to improve development efficiency and spark new approaches to problem-solving.
• Apply responsible judgment in deciding when and how to use AI-assisted development tools.
• Explore opportunities to incorporate automation and AI into workflows (e.g., test scaffolding, documentation generation, debugging assistance).

Skills and Qualifications

• 3–5 years of industry experience as a full-stack JavaScript developer.
• Solid proficiency in modern web technologies: HTML, CSS, JavaScript, React.js, Next.js, Node.js, TypeScript, GraphQL, UI/Component libraries (such as Chakra UI), and data fetching/state tools like React Query. 
• Understanding of responsive design and cross-platform considerations.
• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• Experience with, or openness to, using modern AI-assisted tools for coding, documentation, debugging, and exploration.
• Curiosity, a continuous learning mindset, and a willingness to experiment with new technologies.
• Experience with eCommerce, headless commerce, or retail POS/OMS systems is an asset but not required.
• English proficiency is required. 

Is the Role a Fit for You?

You’ll thrive as an Intermediate Developer at Orium if:

• You enjoy building high-quality software and seeing your work come to life.
• You’re eager to deepen your expertise and learn from senior engineers.
• You’re collaborative, curious, and energized by problem-solving.
• You’re excited to use AI-powered tools to boost your workflow, not replace your judgment.
• You like finding ways to automate repetitive tasks and improve processes.
• You value team success and shared ownership over individual heroics.

Benefits and Perks

• Flexible schedule of full-time hours with a remote-first setup—focus on results, not where you work.
• Ongoing opportunities for professional development, including certifications, conferences, and in-house mentorship.
• Benefits required by Mexican law, in full compliance with local regulations
• Benefits above the law to support your well-being and quality of life 

Compensation and Hiring Transparency 

• Expected Compensation (Mexico): Compensation will be offered in MXN, aligned with local market benchmarks and the employment model. Final compensation will consider experience, skills, location, internal equity, and business needs.
• Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications and scheduling, interview note-taking, and summarizing feedback for hiring teams. Our recruiters and hiring managers review all information, and humans make every hiring decision.
• Vacancy Status: This posting is for an existing vacancy we are actively hiring for.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands— you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible workplace. We provide reasonable accommodations throughout the hiring process in accordance with applicable local laws. If you require accommodations, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

#LI-Remote

About Orium

Orium builds smart, modern commerce solutions that help enterprise brands move faster and stay ahead.

By bringing together AI, data, and composable systems, we create experiences designed for collaboration between people and intelligent agents— helping our clients work more efficiently, adapt quickly, and gain a long-term competitive edge.

With more composable launches than any firm in the Americas and deep expertise across commerce architecture, we partner with leading technology providers to deliver scalable solutions that evolve with our clients and accelerate time to value.

We blend systems thinking, data-driven design, and intelligent delivery, embedding AI and agents into our own teams to move faster, reduce friction, and co-create with greater precision. The result: adaptive, cross-channel experiences that keep our clients ahead of what’s next.

About the Opportunity

Are you passionate about tackling complex technical challenges and building solutions that genuinely move the needle? As a Senior Software Developer at Orium, you'll collaborate with high-profile enterprise clients to shape digital experiences that reach thousands of users daily. Leveraging composable commerce architecture, modern frameworks, and an evolving suite of AI-accelerated development tools, you’ll help lead the next generation of eCommerce experiences.

Reporting to the Manager of Software Development, you’ll play a key role in levelling up our development practices, mentoring teammates, and shaping the future of how Orium builds software. This is a role for a builder, a collaborator, and someone energized by combining technical mastery with emerging AI capabilities to deliver standout work.

Responsibilities

• Support and mentor developers in designing and implementing project work, ensuring high-quality deliverables. 
• Collaborate with designers and Product Managers to estimate, prioritize, and plan work within an Agile framework.
• Maintain transparency by proactively updating stakeholders on progress, risks, and technical decision-making.
• Create clear and maintainable documentation and diagrams that communicate complex solutions to clients and teammates.
• Engage directly with clients to understand requirements, provide updates, and address questions with clarity and professionalism.
• Write clean, efficient, well-documented code following industry best practices.
• Participate in code reviews to uphold high-quality, scalable, and consistent codebases.
• Leverage modern AI-powered and agentic developer tools (e.g., Claude Code, Devin, GitHub Copilot, Codex) to improve velocity, quality, and creativity in problem-solving.
• Evaluate when and how to apply AI-assisted development responsibly, balancing efficiency with sound engineering judgment.
• Explore opportunities to integrate automation and AI into workflows (e.g., test generation, scaffolding, documentation, debugging assistance, architecture exploration).
• Contribute to shaping Orium’s internal adoption of AI for software development and share learnings with the team.

Skills and Qualifications

• 5+ years of industry experience as a full-stack JavaScript developer, with expertise in both front-end and back-end development.
• Experience working with eCommerce or retail POS/OMS systems.
• Strong proficiency in modern web technologies: HTML, CSS, JavaScript, React.js, GraphQL, Next.js, Node.js, Chakra UI, React Query, TypeScript.
• Understanding of responsive design and the nuances of mobile vs. desktop interactions.
• Excellent interpersonal and client-facing communication skills.
• Experience with modern digital and AI-assisted development tools, with an openness to using agentic coding tools to boost development efficiency. 
• Strong critical thinking around the role of AI in development, understanding both the opportunities and limitations as part of the engineering process.
• A mindset of continuous learning, experimentation, and curiosity. 
• An asset if you are bilingual in English and Spanish

Is the Role a Fit for You?

You’ll thrive as a Senior Developer at Orium if:

• You love building. The idea of taking something from concept to functional reality energizes you.
• You crave new challenges and embrace the unknown with curiosity and a can-do attitude.
• You value knowledge-sharing and being part of a team that co-owns outcomes, not lone-wolf heroics.
• You’re excited to use AI-powered tools thoughtfully and strategically to enhance execution, collaboration, and decision-making.
• You naturally spot opportunities to automate, streamline, or improve workflows using modern tooling.

Benefits and Perks

• Flexible schedule of full-time hours with a remote-first setup—focus on results, not where you work.
• Ongoing opportunities for professional development, including certifications, conferences, and in-house mentorship.
• Benefits required by Mexican law, in full compliance with local regulations
• Benefits above the law to support your well-being and quality of life 

Compensation and Hiring Transparency 

• Expected Compensation (Mexico): Compensation will be offered in MXN, aligned with local market benchmarks and the employment model. Final compensation will consider experience, skills, location, internal equity, and business needs.
• Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications and scheduling, interview note-taking, and summarizing feedback for hiring teams. Our recruiters and hiring managers review all information, and humans make every hiring decision.
• Vacancy Status: This posting is for an existing vacancy we are actively hiring for.

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands— you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible workplace. We provide reasonable accommodations throughout the hiring process in accordance with applicable local laws. If you require accommodations, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

#LI-Remote

Role Description

We are looking for a Software Engineer to join our Design Systems team who will help define and build the next generation of how designers and engineers at Dropbox create products, spanning UI infrastructure, design systems, and AI-native development workflows. You will evolve our design system, build intelligent tooling, and integrate AI agents into the design-to-code lifecycle to improve speed, quality, and consistency.

This role blends foundational front-end engineering with AI-assisted and agent-driven workflows. You will work on scalable component architecture, design system governance, AI-powered developer tooling, and automation of design and engineering handoffs. Your work will directly influence how products are built across Dropbox.

You will play a crucial part in shaping how AI transforms product development. You will gain deep exposure to senior leadership, contribute to high-impact platform investments, and help define new ways of working at the intersection of design, engineering, and machine intelligence.

We are looking for a tinkerer at heart, someone who experiments, iterates, and pushes beyond conventional solutions. You approach emerging technologies, particularly AI and automation, as practical tools to reimagine workflows and unlock new capabilities. You bring curiosity, resilience, and a bias toward action, with the discipline to turn ambiguous ideas into production-ready systems others can rely on.

Responsibilities

• Develop, maintain, and evolve UI components and primitives that power Dropbox’s design system, enabling scalable and consistent product development.
• Design and build AI-powered tooling and agent-driven workflows that accelerate design-to-code processes and improve developer productivity.
• Partner closely with designers to translate design intent into high-quality, reusable code, while also shaping how AI can assist or automate parts of this workflow.
• Contribute to the architecture and strategy of AI-native UX development, including the integration of LLMs, agents, and automation into internal tooling.
• Prototype and productionize new concepts that explore the future of design systems.
• Ensure accessibility and inclusivity by embedding WCAG standards and best practices into both components and AI-assisted workflows.
• Write clear, scalable documentation for both human and AI consumers (e.g., enabling agents to effectively use the design system).
• Collaborate in code reviews, design critiques, and technical discussions to continuously raise the quality bar.
• Troubleshoot and resolve issues from internal teams, improving system reliability and usability.
• Drive experimentation and evaluation of emerging AI technologies, translating insights into practical improvements in tooling and workflows.

On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• 5+ years of experience in front-end development, including experience contributing to or maintaining a design system or shared UI platform.
• Strong proficiency in HTML, CSS, and JavaScript, with deep experience in modern frameworks (e.g., React) and component-driven development.
• Demonstrated experience building scalable, maintainable front-end architecture for complex applications.
• Hands-on experience integrating or building with AI/ML-powered tools (e.g., LLM APIs, agent frameworks, or automation pipelines) in a development workflow.
• Solid understanding of accessibility standards (WCAG, ARIA) and how to implement them in reusable systems.
• Proven ability to collaborate effectively with cross-functional partners (design, product, engineering) and communicate technical concepts clearly.

Preferred Qualifications

• Experience designing or building AI-native developer tools, agent-based systems, or generative UI workflows.
• Track record of contributing to large-scale design systems or platform teams in fast-paced environments.
• Familiarity with prompt engineering, evaluation of LLM outputs, or designing systems that leverage AI for code generation or transformation.
• Experience with CI/CD pipelines, package publishing, and tooling that supports scalable design system distribution.
• Strong understanding of testing strategies (unit, visual, integration) for UI systems and component libraries.

Role Description

The Dash Experiences organization at Dropbox is responsible for shaping core user experiences across web, mobile, desktop, and emerging AI-powered surfaces. We’re looking for a Full Stack Software Engineer to join the Dash Experiences team and help build new, AI-first product experiences.

In this role, you will work on application design, development, and maintenance of AI-powered software applications within the Dropbox Dash product ecosystem. You’ll collaborate closely with cross-functional partners including product managers, data scientists, and ML engineers to build robust, scalable solutions that power user-facing experiences.

This is a 0→1 product environment, where you’ll contribute across the stack—from building frontend experiences in React to developing APIs and connecting backend systems. You’ll have the opportunity to learn, grow, and make meaningful product impact while working alongside experienced engineers in a highly collaborative setting.

Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.

Responsibilities

• Collaborate with product managers and stakeholders to understand business requirements and translate them into technical specifications for AI-powered software applications.
• Work closely with ML engineers to integrate AI components seamlessly into the overall software product architecture.
• Develop responsive and performant frontend applications using modern web technologies such as HTML, CSS, Typescript, and frameworks like React.
• Implement interactive user interfaces that effectively communicate complex AI functionalities and data insights to end-users.
• Work closely with UX/UI designers to ensure seamless integration of design elements, branding, and usability principles into the frontend development process.
• Collaborate with backend engineers to integrate frontend components with server-side logic and APIs, ensuring optimal performance and data flow.
• Optimize frontend performance to deliver fast and efficient user experiences, considering factors such as page load times, rendering speed, and responsiveness.
• Stay up to date with the latest trends and advancements in frontend development, UI/UX design, and AI technologies, bringing innovative ideas and best practices to the team.
• Participate in code reviews, knowledge sharing sessions, and provide mentorship to junior team members, fostering a collaborative and growth-oriented culture.

Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.

Requirements

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 5+ years of professional software engineering experience, including internships, co-ops, or equivalent project work.
• Experience building web applications using TypeScript and React.
• Ability to make data-driven decisions, using tools like Databricks.
• Familiarity with backend development concepts such as APIs and server-side logic.
• Ability to work across the stack and connect frontend applications to backend systems.
• Strong problem-solving skills and eagerness to learn.
• Clear communication skills and ability to collaborate with cross-functional partners.

Preferred Qualifications

• Experience with Python, Golang, or other backend languages.
• Familiarity with large-scale web platforms, microservice architecture and architecture patterns for large-scale code bases.
• Interest in AI-powered or data-driven product experiences.
• Comfortable working in early-stage or ambiguous product environments.
• Proactive mindset with curiosity about improving products and processes.

Compensation

Role Description

The Dash Experiences organization at Dropbox is responsible for shaping core user experiences across web, mobile, desktop, and emerging AI-powered surfaces. We’re looking for a Full Stack Software Engineer to join the Dash Experiences team and help build new, AI-first product experiences.

In this role, you will work on application design, development, and maintenance of AI-powered software applications within the Dropbox Dash product ecosystem. You’ll collaborate closely with cross-functional partners including product managers, data scientists, and ML engineers to build robust, scalable solutions that power user-facing experiences.

This is a 0→1 product environment, where you’ll contribute across the stack—from building frontend experiences in React to developing APIs and connecting backend systems. You’ll have the opportunity to learn, grow, and make meaningful product impact while working alongside experienced engineers in a highly collaborative setting.

Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.

Responsibilities

• Collaborate with product managers and stakeholders to understand business requirements and translate them into technical specifications for AI-powered software applications.
• Work closely with ML engineers to integrate AI components seamlessly into the overall software product architecture.
• Develop responsive and performant frontend applications using modern web technologies such as HTML, CSS, Typescript, and frameworks like React.
• Implement interactive user interfaces that effectively communicate complex AI functionalities and data insights to end-users.
• Work closely with UX/UI designers to ensure seamless integration of design elements, branding, and usability principles into the frontend development process.
• Collaborate with backend engineers to integrate frontend components with server-side logic and APIs, ensuring optimal performance and data flow.
• Optimize frontend performance to deliver fast and efficient user experiences, considering factors such as page load times, rendering speed, and responsiveness.
• Stay up to date with the latest trends and advancements in frontend development, UI/UX design, and AI technologies, bringing innovative ideas and best practices to the team.
• Participate in code reviews, knowledge sharing sessions, and provide mentorship to junior team members, fostering a collaborative and growth-oriented culture.

Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.

Requirements

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 5+ years of professional software engineering experience, including internships, co-ops, or equivalent project work.
• Experience building web applications using TypeScript and React.
• Ability to make data-driven decisions, using tools like Databricks.
• Familiarity with backend development concepts such as APIs and server-side logic.
• Ability to work across the stack and connect frontend applications to backend systems.
• Strong problem-solving skills and eagerness to learn.
• Clear communication skills and ability to collaborate with cross-functional partners.

Preferred Qualifications

• Experience with Python, Golang, or other backend languages.
• Familiarity with large-scale web platforms, microservice architecture and architecture patterns for large-scale code bases.
• Interest in AI-powered or data-driven product experiences.
• Comfortable working in early-stage or ambiguous product environments.
• Proactive mindset with curiosity about improving products and processes.

JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
• Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
• Assist in training the Technical Support Engineer I and provide mentorship as needed.
• Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
• Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Technical Support Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
• Working knowledge of HTML and CSS.
• Experience with CMS in general; experience with Headless CMS is a plus.
• Fluent in English with excellent verbal and written communication and interpersonal skills.
• Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
• Remote working experience.
• Well organized, self-starter, has excellent work ethic, and pays attention to detail.
• A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
• Ability to work independently with little direct supervision.
• Real passion for solving issues and challenges.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

ADDITIONAL INFORMATION

Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.

Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.

Together, we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist.

We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 

Location: Remote

Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) 

What You Will Do:

• Conceptualize, use a consultative approach in creating high-quality, professional, hospitality websites for our customers through our in-house website builder 
• Manage the website onboarding projects and service delivery timelines of multiple accounts 
• Manage all records and upkeep all task management systems related to website service delivery 
• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls 
• Collaborate with a team of website designers to deliver websites on time 
• Assist with website service scoping or questions from potential customers 
• Investigate website errors or support, research, and suggest website service improvements 
• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 
• Use graphic design tools to create visual elements that are in line with our customers’ branding 
• Resourceful and can research and develop content to build websites quickly 
• Passionate about meeting customers from all over the world and happy to provide them with genuine customer service
• Problem solver, resolves and handles customer complaints 
• Up to date with website trends and website development techniques that are most effective in engaging consumers
• Able to handle multiple deadline-driven pressures
• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution and management of several website projects with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates 
• Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred
• 1+ HTML and CSS experience preferred
• Experience with Adobe Photoshop and Canva preferred
• Experience with (CMS) such as WordPress, Drupal, or Duda preferred
• Fluent English
• Background in customer service or professional services onboarding 
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

#LI-LT1

Important Information 

Location: Mexico

Work Mode: Remote

ID: 20754 

Job Summary 

As a Mid Frontend Developer - React, TypeScript you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.  

Responsibilities and Duties 

• Develop and deliver high-quality frontend features using React, TypeScript, and Next.js, from prototype to production.
• Integrate frontend applications with backend services via RESTful APIs and manage data fetching efficiently.
• Build reusable, scalable UI components using modern styling systems (Tailwind CSS, design systems, headless UI).
• Ensure code quality through testing, performance optimization, and active participation in CI/CD and code review processes.

Qualifications and Skills 

• 3+ years of experience in frontend development with strong expertise in React and TypeScript.
• Solid experience with Next.js (SSR, SSG, App Router) and modern React features (hooks, Server Components).
• Strong knowledge of HTML, CSS, JavaScript (ES6+), and responsive design principles.
• Experience with state management and data fetching tools (React Query, SWR, Redux, Zustand, etc.).
• Hands-on experience with Tailwind CSS and modern UI/component libraries (Radix UI, shadcn/ui, etc.).
• Experience with form handling and validation (React Hook Form, Zod).
• Strong experience with testing frameworks (Jest/Vitest, React Testing Library, Playwright).
• Familiarity with Node.js (basic backend/BFF knowledge).
• Experience with modern tooling and workflows (Vite/Webpack, Git, CI/CD pipelines).
• Experience leveraging AI-assisted development tools (Copilot, Cursor, Claude, etc.) and strong problem-solving skills.

About Encora 
 
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.  

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.  

Important Information

Experience: +7 years

Job Mode: Full-time

Work Mode: Remote

ID: 20624

Job Summary

We’re looking for a Senior Full Stack Engineer with experience in .NET ecosystem to help build scalable, secure, and high-performance SaaS applications. This role involves hands on development, implementation, troubleshooting and focus on architecture & design, planning and AI-powered workflows.

Responsibilities and Duties

• Modernizing Web Forms or similar server-rendered architectures;
• Working with stored procedures, relational databases, or performance-sensitive SQL;
• Comfortable working in a Shift Left development environment;
• Committed to delivering high-quality code with a strong focus on quality and reliability;
• Self-driven, takes ownership, and collaborates effectively across teams.

Essential Skills

• Experience Building web applications using C#, SQL, and front-end frameworks (Angular, React, etc);
• Strong knowledge of MS SQL Server, including indexing and query optimization;
• Familiarity with AWS or other cloud environments (EC2, S3, SES, etc.);
• Exposure to modern API technologies such as GraphQL;
• Experience with coding agents or AI-assisted development workflows (e.g., MCP, GitHub Copilot, Claude Code);
• Understanding of front-end fundamentals (HTML, CSS) in traditional web environments;
• Experience writing unit and integration tests;
• Clear and confident English communication skills (written and verbal).

Highly Desirable Skills

• Willingness to embrace AI-powered development tools (e.g., Copilot, Cursor, Claude Code);
• Basic to intermediate understanding of AI concepts such as LLMs, MCP, RAG, etc.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Important Information

Experience: +7 years

Job Mode: Full-time

Work Mode: Onsite Hermosillo

ID: 20960

**This position is based in our Hermosillo office. To apply, you must live in Hermosillo or be willing to relocate.**

Job Summary

We are seeking an experienced Senior Website Developer to design, build, and maintain scalable, high-quality web experiences. This role is focused on delivering performant, visually consistent, and technically robust websites while ensuring alignment with brand standards and business objectives.

You will play a key role in leading code quality initiatives, mentoring team members, and driving continuous improvement, while proactively managing dependencies, risks, and opportunities across projects.

Responsibilities and Duties

• Design, develop, and maintain modern, scalable websites using TypeScript and PHP.
• Build high-quality front-end experiences with a focus on performance, responsiveness, and accessibility.
• Develop and maintain backend functionality and integrations using PHP-based frameworks.
• Ensure alignment with brand guidelines, technical standards, and project requirements.
• Lead and participate in code reviews, promoting best practices and high-quality standards.
• Proactively identify and manage project dependencies, risks, and optimization opportunities.
• Collaborate with cross-functional teams including design, product, and marketing.
• Optimize websites for performance, SEO, and scalability.
• Implement and maintain testing strategies and ensure code reliability.
• Mentor junior and mid-level developers and contribute to team growth.
• Troubleshoot and resolve complex technical issues across the stack.

Qualifications and Skills

• 5–7+ years of experience in web or website development.
• Strong hands-on experience with:
  • TypeScript / JavaScript (modern frameworks such as React, Vue, or similar)
  • PHP (Laravel, Symfony, WordPress, or similar ecosystems)
• Solid understanding of:
  • HTML, CSS, and responsive design principles
  • Website performance optimization and SEO best practices
• Experience building and integrating RESTful APIs.
• Proficiency with version control systems (Git).
• Experience with cross-browser compatibility and accessibility standards.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications 

• Experience with CMS platforms (WordPress, Drupal, or headless CMS).
• Familiarity with CI/CD pipelines and deployment workflows.
• Knowledge of cloud platforms (AWS, Azure, or GCP).
• Experience with analytics tools and performance monitoring.
• Understanding of security best practices in web development.
• Experience working in Agile/Scrum environments.

About Encora 

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. 

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. 

Important Information

Experience: +7 years

Job Mode: Full-time

Work Mode: Remote

ID: 20874

Job Summary

Our development team is looking for a well-rounded Software Engineer to join their awesome team.  The primary responsibility of the Software Engineer is to analyze, design, code, and test new features.  This team member will also be responsible for bug fixes and improvements to existing code.   

Responsibilities and Duties

• Design and code new features/enhancements and troubleshoot production issues 

• Create/update features to meet our security, coding and functionality standards 

• Develop tools and practices that will increase the efficiency of your team 

• Work closely with architects and business partners to define Agile stories for new capabilities 

• Follow agile development practices 

• Work collaboratively and cohesively in a great team environment 
• Collaborate with local and remote team members.

Qualifications and Skills

• High competency with Object Oriented and S.O.L.I.D principles 

• High competency with C# and SQL Server/T-SQL 

• Hands-on experience with Visual Studio 2017 and above and .NET 4.5 and above 

• Experience working with n-tier architectures, WCF services, microservices, WebAPI  

• Solid familiarity with RESTFul API,  Javascript, CSS, HTML, XML and JSON 

• Familiarity with JQuery and a modern JS framework (Vue or Angular or React) 

• Experience working with SQL Server Management Studio 

• Familiarity with Unit testing and Code Quality considerations. 

• Experience with Agile and Azure DevOps 

• Self-starter who can grasp difficult concepts and large architecture quickly 

• Must exhibit a high-level of analytical skills and attention to detail 
• KendoUI experience is desirable

• BS in Computer Science or Computer Engineering or equivalent 6 -7 year work experience 

About Encora 

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. 

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality. 

NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiencia como Socios Digitales de algunas de las mayores compañías del mundo. Somos más de 4,000 profesionales en 11 países, con nuestra cultura multicultural de startup en donde cultivamos innovación, aprendizaje continuo para crear soluciones de alto valor para nuestros clientes.

Estamos en búsqueda de Desarrollador APX,

Principales responsabilidades:

• Desarrollo y mantenimiento de componentes APX.
• Participación en flujos de CI/CD.
• Aseguramiento de calidad del código y buenas prácticas de desarrollo

Requerimientos:

• Mínimo 3 años en desarrollo de software.
• Conocimientos técnicos indispensables:
• Lenguaje de programación Java (indispensable).
• Framework Spring Boot (MVC).
• Python con librerías como Pandas.
• JavaScript (Angular, Node.js, TypeScript), HTML, CSS.
• Bases de datos MySQL, Oracle, SQL (nivel básico-intermedio).
• Integración continua con Jenkins.
• Control de versiones con Git.
   
• Análisis de calidad de código con SonarQube.
• Gestión de tareas con Jira.
• DIsponibilidad de acudir de forma hibrida a oficina Ciudad de México

Ofrecemos:

• Esquema 100% Nominal
• Prestaciones de Ley
• Valdes de despensa
• Beneficios adicionales
• Plan de desarrollo profesional
• Colaboración multicultural

Te invitamos a conocernos en http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS.

Luis Gerardo

#LI-LG1

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

• The Lifecycle Marketing B2B Strategist will be responsible for audits, strategy, content, and setup of the broadcast campaigns and email automation of current and potential customers, as well as SMS campaign execution, all within our B2B client roster. They will be involved in further innovating clients’ strategy, optimizing towards higher success metrics, and leveraging senior leaders in the team to further innovate strategy. This is an extremely cross-functional role that will be closely working with creative, content, web, and other departments in the company

Responsibilities:

• Define and drive email marketing and SMS strategy for PDM’s B2B clients
• Manage daily operations of the email marketing channel – marketing calendar, strategy and content, build and deployment of email campaigns, as well as A/B testing, measurement and reporting
• Build and manage automated email marketing programs for our clients and ensure end-to-end tracking and proper measurement
• Collaborate with creative team to ensure brand guidelines are followed in emails
• Report and provide recommendations on lifecycle programs’ performance monthly to clients
• Use data to continuously test, measure and optimize the email marketing program
• Partner and collaborate cross-functionally with all other internal digital channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Role Requirements:

• 2-5 years experience in B2B email marketing strategy, production and end-to-end campaign management
• Strong analytical and strategic copywriting skills, understanding of A/B testing practices, ability to draw conclusions from data and take action accordingly
• Hands-on experience with email platforms such as Klaviyo, Hubspot, Braze, or similar
• SMS experience (preferred)
• Expertise in email best practices, including segmentation, deliverability, copy and design approaches
• Working knowledge of HTML/CSS for email coding
• Strong communication, rapport building and presentation skills, as well as the ability to navigate difficult conversations

Key Performance Indicators (KPIs):

• Manages 5-7 B2B enterprise or growth accounts
• Below 10% client churn rate
• Hitting defined EBIDTA goal

Most Important Things (MITs):

• Strategic management of email and SMS campaigns, innovating and/or optimizing to maximize performance
• Professional communication - ability to present clearly and concisely and problem solve
• Adoption of Power Digital’s processes, product innovations and tools

Professional proficiency in written and spoken English is required, including for resume submission and interviews.

Our Creative team is looking for Creative Technology Senior Associate to join a team of multidisciplinary developers, executing best-in-class omni-channel projects leveraging industry leading Advertising Technologies, Ad Servers and Ad builder/DCO [dynamic content optimization] tools.

Working directly with a wide range of tech partners, inter-company and external integrated teams, the Creative Technology Senior Associate will support all dynamic creative and asset automation project buildouts, delivery and integration into ad servers. You should be comfortable working directly with multi-disciplinary team leads across the PMG both in your primary office location and supported global markets. 

What You'll Be Doing

• Support ad technology, tech integration tests, dynamic [DCO], and omni-channel campaign production efforts across multiple brand teams, geographical locations and products (including new business and new agency tech initiatives)
• Contribute to large scale programmatic, social and video campaigns across multiple formats and channels employing underlying code bases such as HTML/JS/CSS, and industry leading ad technology.  
• Support in the auditing and defining criteria for all functional and non-functional deliverable requirements including dynamic ad serving, data pass work streams, API/product feed integrations, asset tracking and tagging, performance outputs, creative authoring tools, scalability and quality assurance
• Facilitate and cultivate relationships with our preferred platform partners, to establish development best practices and requirements, ensure continued innovation through product advancements/ways of working, and continuity of service through reporting and troubleshooting.
• Encourage innovation, adoption of cutting-edge technologies, inclusion, out-of-the-box thinking, cross-team collaboration, self-organization, and diversity
• Support PMG on devising strategic roadmaps and onboarding materials for the continued advancements in product development and campaign delivery, QA automation tools and process adoption through our international developer hubs, with POVs on Build, Buy, Borrow. 
• Become a super-user on new tools developed by PMG Product Teams.

What You'll Bring

• 3+ years of experience, including at least 2 years working at a Creative, AdTech and or Digital Agency 

• Knowledge of digital creative best practices and deliverables
• Ability to write scalable and modular code to employ multi-variant testing and dynamic creative industry standards. 
• Digital Creative Development (front-end) or relevant ad technology background with 6+ years experience 
• Demonstrated ability to balance campaign objectives and time-to-market requirements without compromising product quality
• Strong understanding of IAB Standards and Digital Ad Formats & specifications
• Training and Certifications on PMG required DCO ad serving platforms - primary Google GMP and similar knowledge of Clinch, Celtra, Google GMP (DCM, GWD, DCS), Innovid, Smartly, Jivox, Bannerflow, Google Web Designer
• Working knowledge of Project Management & DevOps tools like Airtable, JIRA, Smartsheets, Asana, Github
• Self-starter with a high degree of self-motivation and initiative with the ability to build processes from the ground up and collaborate in a multi-stakeholder environment
• Strong written and verbal communication skills
• Detailed oriented with the ability support development team through troubleshooting and Quality assurance
• Proficiency in Microsoft Office Tools (Excel, Word, PPT, Outlook, Teams) 
• Familiarity working with Creative Assets and Design apps such as the Adobe Creative Suite (primarily Photoshop, Illustrator, Adobe XD, Adobe After Effects)

Preferred Skills

• 2+ years working with internal and third-party APIs [REST, SOAP, JSON] like Open Weather Map or CRM data
• 1+ years Python experience or comparable programming language 
• Understanding of audience analytics capabilities and best practices (measurement, matching, onboarding, workflow, limitations, and workarounds, etc.) in the current environment
• Experience working with excel formulas for data matching, aggregation and math
• Experience with database systems, Website CMS tools queries and normalization
• Basic understanding and ability to work in After Effects as needed.
• Working knowledge of data factors driving project success (e.g.  PII vs. anonymized data, cookies vs. people, panels vs. census, passive vs. active/survey data, fused vs. matched data, etc.)

The UX/UI Designer is responsible for the design, prototyping, and front-end development of SCADA products and automation interfaces that ensure a seamless and intuitive experience for operators and engineers managing energy storage systems. This role bridges aesthetic design, user research, and technical front-end implementation, working to transform complex system data and stakeholder feedback into high-performance, responsive, and scalable visual solutions.

In US:  Hybrid 3 days in office (Houston, TX)

In Mexico:  Remote

Key Responsibilities

- Design and maintain SCADA product interfaces and new features based on evolving user needs and technical feedback. Develop static front-end components using specialized industrial software, requiring strong proficiency in HTML, CSS, and modern layout techniques like Flexbox and Grid.
- Create, manage, and optimize vector graphics and SVGs for high-performance use within the SCADA environment.
- Utilize Adobe Illustrator and Figma to maintain and expand a comprehensive internal Design System, including styles, iconography, typography, and color palettes.
- Collaborate with the engineering team to solve logic problems and technical challenges when making product interfaces dynamic and data-driven.
- Design for a diverse range of environments, ensuring products are fully responsive and optimized for both Light and Dark modes.
- Optimize interfaces for touch-screen HMI devices, ensuring industrial-grade usability and ergonomics in the field. Maintain consistency and an excellent eye for detail across all screens and product modules to ensure a unified user experience.

- Design and implement intuitive workflows for complex tasks, such as device settings editing and system configuration.
- Facilitate regular feedback sessions with both English and Spanish-speaking users to gather qualitative insights and validate design directions.
- Refactor and optimize front-end code to improve system performance, maintainability, and long-term scalability.
- Proactively identify future design trends and technical improvements to ensure the product remains at the forefront of the energy storage market.

Requirements

• Bachelor's degree in Multimedia Design, Graphic Design, Interaction Design, UX/UI Design, or a related field, or equivalent experience.
• Strong proficiency in HTML and CSS, with expertise in modern layout techniques (Flexbox, Grid).
• Advanced skills in Adobe Illustrator and Figma for vector graphics, design systems, and prototyping.
• Experience creating and optimizing SVGs for web and industrial applications.
• Proven experience designing user interfaces for industrial, SCADA, or complex data-driven systems.
• Strong understanding of responsive design principles and multi-device optimization.
• Experience designing for both Light and Dark mode environments.
• Knowledge of touch-screen HMI design principles and industrial usability standards.
• Ability to collaborate with engineering teams to implement dynamic, data-driven interfaces.
• Experience conducting user research and feedback sessions with diverse user groups.
• Excellent attention to detail and commitment to visual consistency across products.
• Strong problem-solving skills and ability to balance aesthetic design with technical constraints.
• Fluency in English; Spanish language skills are a plus for US candidates.
• Willingness to travel for user research, commissioning, and stakeholder meetings as needed.

Technical Support Engineer 

Mexico City Office - Hybrid: 4 days in the office, 1 day working from home

We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.  

Why Ebury?  

• High-Performance, High-Growth Environment: Be part of a dynamic and rapidly growing company that values impact and rewards results.  
• Focus on Excellence: We are committed to becoming a world-class organization and are looking for individuals who share our passion for delivering exceptional work.  
• Personal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference.  
• Collaborative and Inclusive Culture: We value diversity, promote inclusion, and foster a positive work environment where everyone feels respected and supported.  
• Continuous Growth and Development: Benefit from our career map, regular  reviews, and training opportunities to advance your career and reach your full potential.

What you will do:  

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.  
• Verify and document issues and bugs for accurate tracking and escalation.  
• Manage incidents, including communication with stakeholders and coordination with development teams.  
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.  
• Partner with trusted vendors to resolve service events.  
• Work with software development engineers to enhance processes and conduct code reviews.  
• Work on a collaborative rotation (shifts) to cover support on different time zones.  
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.  

What we expect from you:  

• Experience providing Level 2 (L2) support in a tech-driven business environment. 
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.  
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.  
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.  
• English proficiency is required.
  Nice to have:  
• Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.  
• Knowledge of Spanish or Portuguese is a bonus.  
• Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML,  CSS, and JavaScript), PostgreSQL, Terraform, and Observability.  

Not feeling like you meet all the requirements? That’s OK! No one fits a job description perfectly, and there are no perfect candidates.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Rafaela Procópio

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

#LI-RP1
#LI-HYBRID

Technical Operations Engineer 

Mexico City Office - Hybrid: 4 days in the office, 1 day working from home

We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.  

Why Ebury?  

• High-Performance, High-Growth Environment: Be part of a dynamic and rapidly growing company that values impact and rewards results.  
• Focus on Excellence: We are committed to becoming a world-class organization and are looking for individuals who share our passion for delivering exceptional work.  
• Personal Responsibility and Freedom: We empower our employees to take ownership of their work and make a real difference.  
• Collaborative and Inclusive Culture: We value diversity, promote inclusion, and foster a positive work environment where everyone feels respected and supported.  
• Continuous Growth and Development: Benefit from our career map, regular  reviews, and training opportunities to advance your career and reach your full potential.

What you will do:  

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.  
• Verify and document issues and bugs for accurate tracking and escalation.  
• Manage incidents, including communication with stakeholders and coordination with development teams.  
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.  
• Partner with trusted vendors to resolve service events.  
• Work with software development engineers to enhance processes and conduct code reviews.  
• Work on a collaborative rotation (shifts) to cover support on different time zones.  
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.  

What we expect from you:  

• Experience providing Level 2 (L2) support in a tech-driven business environment. 
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.  
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.  
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.  
• English proficiency is required.
  Nice to have:  
• Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.  
• Knowledge of Spanish or Portuguese is a bonus.  
• Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML,  CSS, and JavaScript), PostgreSQL, Terraform, and Observability.  

Not feeling like you meet all the requirements? That’s OK! No one fits a job description perfectly, and there are no perfect candidates.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Rafaela Procópio

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

#LI-RP1
#LI-HYBRID

The Mission

We are seeking an exceptional Software Architect to join our growing Cloud Native Applications team. The right candidate is someone who has deep expertise in application design and  is passionate about working with our customers, partners, and colleagues to drive innovation forward.
Your mission will be to work alongside Caylent’s Engineers, Architects, Sales, and Project Managers to deliver AWS solutions across our diverse and forward-thinking customer base. You’ll work with the latest technologies and support customers looking to bring cutting-edge ideas to market.

Your Assignment

• You will be a mission control specialist, guiding Cayliens and Customers alike through Agile ceremonies like stand-ups, retrospectives, and more.
• You will translate customer requirements and into a workable backlog of tickets for engineers.
• Delegate tickets to a team of engineers in order to complete customer projects.
• Lead requirements gathering, backlog grooming, and architecture discussions.
• Apply your understanding of DevOps pipelines, including build automation, branching strategies, CI/CD, Infrastructure as Code, security, monitoring, logging, and alerting.
• Troubleshoot and resolve issues in customer dev, test, and production environments.
• Automate software testing at multiple levels (component, configuration item, subsystem, system) and monitor results.
• Write production quality code, including unit and integration tests.
• Work with a team to deliver top-quality cloud native applications on AWS for customers.
• Clearly communicate and document your designs, processes, and procedures.
• You will demonstrate a passion to Stay Curious as you mentor peers, tackle new technologies, and learn from our word-class team of engineers.
• Coach and mentor less experienced teammates, coach and be mentored by world class engineers.

Your Qualifications

Core Consulting Qualifications

Customer Experience
● Confidently addresses client questions and identifies gaps in requirements with proposed next steps.
● Focus on delivering clear, actionable solutions that meet client goals

Collaboration
● Facilitates alignment across stakeholders or technical priorities and deliverables.
● Navigates differing perspectives with professionalism to ensure shared understanding and progress..

Communication
●Breaks down complex technical concepts for non-technical audiences in a clear, concise manner.
● Adapts communication style based on audience and context to improve clarity and decision-making.

Technical Qualifications

● 5+ years of proven experience in software development and cloud-native systems.
● Strong background in established engineering practices and scalable architectures.
● Expertise in web technologies (HTML, CSS) and frameworks (React, Vue, Angular, MVC .Net, etc.).
● Proficiency in server-side scripting (Python, Node.js, PHP, Ruby, etc.).
● Deep knowledge of relational and NoSQL databases (PostgreSQL, MySQL, MongoDB).
● Experience in API integrations across applications, vendors, and cloud environments.
● Understanding of modern application architectures (event-based systems, queues, microservices).
● Development experience on a major cloud platform (AWS, Azure, or GCP).
● Desire to integrate innovative technologies into development workflow
● Familiarity with Generative AI technologies
● Proven ability to lead a workstream and support others while contributing individually.
● Experience configuring AWS resources.

Preferred Qualifications

● BS in a computing-related field, or commensurate experience.
● Experience with testing and automation.
● Experience with UI/UX.
● Experience with Large Language Models (LLM) and Generative AI
● Experience with app dev acceleration tools like Amazon Q Developer, GitHub CoPilot, Cursor.AI, or similar.
● Experience building and maintaining CI/CD pipelines.
● Experience with infrastructure as code tooling (SAM, Cloudformation, Terraform, etc).

Benefits

• 100% remote work
• Medical Insurance for you and eligible dependents
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

This role may require up to 25% travel, depending on business needs.

Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team.  We are in charge of creating, developing, improving, and maintaining all Fever services so that more people can have an amazing experience.

About the role

• You’ll be part of the Engineering team and adding value to our applications, allowing people to reach the best experiences in their cities.
• You’ll be working with the latest technologies on the frontend, surrounded by highly qualified professionals like you on a highly scalable and performance way.

Key responsibilities

• Design easy-to-use, performant, and exciting web experiences serving multiple partners across marketing, brand, and design
• Understand the technical, creative, and temporal constraints of a project, making pragmatic tradeoffs with stakeholders
• Participate in the full project lifecycle from ideation to handoff, to launch
• Collaborate with the larger creative team via regular design critiques and working sessions

What would you do at Fever?

On your first month in Fever:

• You will be fully integrated into the team. During this month you will have already participated in plannings, groomings and retrospectives of the team, and you will have met the departments of Fever.
• You will get familiar with Fever’s tech stack and frameworks used to develop our applications.
• You will attend some of the Fever Original’s experiences like Candlelight

After 3 months in Fever:

• You’ll be able to come up with solutions to new difficult problems and your developments will be creating new landing pages
• You’ll have responsibilities over some of the shares libraries across the teams
• You will participate in some of the hackdays or hackathon we organise with other teams, and you will mostly know everybody from engineering.

On your 6th month in Fever:

• You’ll enhance the frontend experience of landing pages by combining performance optimization with high-quality, design-accurate implementations across devices
• You’ll be mentoring other new joiners to the team
• You will participate in some of the team buildings we organise for your team or the whole engineering team

About you

• Expertise in writing valid HTML and CSS code by hand
• Expertise of Javascript
• Experience with Angular, ReactJS or Svelte
• Knowledge in design tools such as Sketch/Figma would be a plus
• Knowledge in writing Handlebars (or another templating HTML framework)
• Solid portfolio of past projects that include websites done from start to finish
• You are a specialist in website design and understand the nuances that contribute to a great interactive experience
• You display sensitivity for user-system interaction
• You are fluent in the guiding principles and best practices that make for effective and aesthetically pleasing visual applications
• You understand the importance of accessibility and performance and how that translates to design
• High sense of ownership, urgency, and drive
• Passion for web accessibility standards, ensuring people of all abilities can access our content
• Good communication skills in written & spoken English and Spanish

It would be a plus if you...

• Experience in tech startup (alternatively, strong willingness to work in a leading and very fast-paced tech startup).

Benefits & Perks

• Fever 40% discount: This discount is for personal use only
• Free Candlelight Event: This voucher is for single use only and valid for 2 people
• Wellhub Membership: Wellhub gives employees unlimited access to a selected number of gyms, studios, classes, training, and wellness apps. It is paid by Fever up to the Silver plan
• Medical insurance: Fever offers “Seguro de Gastos Médicos Mayores” with the company GNP free of charge as it is covered 100% by Fever. This also includes dental and vision insurance fully paid by Fever
• Life Insurance (Mapfre): We offer this insurance fully paid by Fever
• Savings plan (SURA): The employee contributes 5% of the fixed salary and Fever contributes with another 5%
• English Lessons: Provided by Preply, 100% paid by Fever
• Aguinaldo: 15 days of salary
• 20 days of paid vacation per year, which you can access after at least six months working with Fever
• Parental leave: Fever provides four (4) weeks of mandatory paid paternity leave, receiving 100% of the base salary, for (male) parents (both birthing and non-birthing)
• You can enjoy the afternoon off on your birthday if it falls on a working day. It’s our way of helping you celebrate!

About the process

Fever aims to provide the best-fastest possible experience to our candidates. This is how it would look like:

• Talent Interview - 1h: An intro to Fever, our culture and a conversation about your background and experience.
• Technical Assignment: Your opportunity to demonstrate all you know! We would like to receive it back within 3 days. 
• Team Interview - 2h: A discussion about your proposed solution to the technical challenge and your chance to make sure you know everything you need about Fever.

About the Role:

IPSY is seeking a CRM Marketing Specialist to own and execute our resubscription (winback) lifecycle programs, converting lapsed members back into active subscribers.

This role sits at the center of our CRM Growth Engine—responsible for building, launching, and optimizing multi-channel campaigns across email, push, and SMS, with future expansion into additional owned channels.

You will be a hands-on operator with strong performance instincts, managing end-to-end campaign execution while partnering cross-functionally to deliver high-performing, data-driven customer experiences at scale. You will also play a key role in evolving and modernizing the resubscription program to unlock incremental, high-impact growth.

This position can be fully remote from (from Argentina only). ** Please submit CV/Resume in English. 

What You’ll Be Doing:

Program Ownership: Resubscription / Winback

• Own day-to-day execution of resubscription (winback) CRM programs
• Drive performance against resubscriber targets and lifecycle KPIs
• Support optimization of drip journeys, triggered campaigns, and monthly promotional sends
• Continuously identify opportunities to improve conversion, engagement, and efficiency
• Partner closely with the broader Resubscription team to evolve and transform the program, contributing ideas and execution to drive incremental, high-impact resubscribers

Campaign Planning & Calendar Management

• Manage monthly CRM send calendar for resubscription programs
• Support 360 campaign planning across email, push, and SMS
• Partner with Lifecycle, Merchandising, and Tech teams on campaign priorities
• Balance always-on, triggered, and promotional campaigns.

Campaign Development (Brief → Creative → Approval)

• Create campaign briefs grounded in performance insights and testing learnings
• Partner with in-house Creative team to guide messaging and design direction
• Provide clear, data-driven feedback to improve performance (CTR, CVR, reactivation)
• Own final approvals to ensure campaigns meet strategy and quality standards

Build & Execution

• Own campaign setup across CRM platforms, including:
• Segmentation and audience targeting
• Dynamic content and personalization logic
• Coding guidelines and QA validation
• Partner with Email Developers on HTML builds
• Execute testing, scheduling, and deployment across channels (email, push, SMS)
• Ensure flawless execution across all campaigns and journeys
• Partner with Tech and Marketing Ops to troubleshoot campaign or platform issues, ensuring minimal disruption to performance
• Collaborate on new feature launches and enhancements (big and small) to enable new capabilities and drive incremental resubscription impact

Performance Monitoring & Insights

• Analyze campaign and journey performance across channels
• Deliver post-campaign reads with clear insights and recommendations
• Identify trends across:
• Audience segments
• Messaging and offers
• Channel performance
• Contribute to testing roadmap and optimization strategy

Cross-Functional Collaboration

• Partner closely with:
  • Manager, Reactivation (alignment and performance of cross-channel resub strategy)
  • Merchandising (offers, product strategy)
  • Creative (asset development)
  • Data/Analytics (audience insights, reporting)
  • Marketing Ops / Engineering (tools, data flows)
  • Tech (feature launches/enhancements, tech issues)
• Ensure alignment across teams to deliver a seamless member experience

How Time Is Typically Spent:

• Strategic Planning & Roadmapping: 5–10%
• Cross-Functional Coordination: 40–50%
• Campaign Setup & Execution: 30–35%
• Performance Monitoring & Insights: 15–20%

What We Are Looking For:

Core Experience

• 3–6+ years in CRM / lifecycle / email marketing
• Hands-on experience executing multi-channel campaigns (email, push, SMS)
• Experience managing high-volume campaign calendars and workflows

Technical & Analytical Skills

• Experience with enterprise ESPs (Iterable preferred; Braze, SFMC, etc.)
• Strong understanding of:
• Segmentation & targeting
• Triggered journeys & lifecycle flows
• Personalization & dynamic content
• Familiarity with tools such as:
• Amplitude, Sigma, Google Suite, Monday.com
• Strong analytical mindset with ability to translate data into action

Execution Excellence

• Detail-oriented with strong QA rigor
• Ability to manage multiple campaigns simultaneously
• Strong organizational and project management skills

Collaboration & Mindset

• Strong cross-functional communicator
• Proactive, solutions-oriented, and performance-driven
• Comfortable in a fast-paced, evolving environment
• Eager to test, learn, and continuously improve

Why This Role Matters:

Resubscription is one of IPSY’s highest-impact growth levers. This role is critical in ensuring we:

• Deliver high-quality, high-performing CRM campaigns
• Scale personalization and lifecycle sophistication
• Drive incremental subscriber growth efficiently

You will play a key role not only in executing campaigns, but also in advancing and transforming the resubscription program, helping CRM evolve into a true growth engine that directly impacts revenue and member lifetime value.

What We Offer:

• Competitive salary (USD)
• Paid time off & work from home flexibility
• Learning & development programs
  
  
  

LATAM Remote: Remote positions which may be performed in any of the countries where IPSY has established a Business presence: Mexico. (Only Mexico based applicants will be considered at this time)
IPSY is based in the U.S. and we partner with a local agency, Nexton and/or Deel, that assists us with employee recruiting and payroll. 

If you need reasonable accommodation in the application or employment process, please contact us.

IPSY is based in the US and to ensure compliance with country specific employment laws we partner with a local agency, Nexton and / or Deel, that assists us with employee recruiting and payroll. 

#LI-SB

#LI-Remote 

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by utilizing best in brand front-of-house management and online reservation technology. We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent. This is high-adrenaline; client-facing sales role requires deep industry expertise, tried sales and account management ability with a particular penchant for closing deals and developing relationships with our current customers and a broad base of industry contacts.

The Position

It is our mission to take care of each valued customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving comprehensive adoption in the process. We reduce churn by effectively demonstrating to restaurants the significant value our products and services provided. Are you in the business of building and maintaining relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

Reporting to the Sales & Services Manager, the Account Manager & Central Queue Associate Account Manager is responsible for the restaurant customer lifecycle with OpenTable. It begins with customizing and installing OpenTable, followed by extensive training of restaurant staff. You are charged with driving engagement, increasing reservation availability, and decreasing churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars, and other methods to convey ideas, perform training and resolve open issues.

In This Role, You Will:

• Build, cultivate, and expand high-level relationships with assigned restaurants, serving as a trusted advisor and long-term strategic partner.
• Own the end-to-end customer lifecycle, including onboarding, installation, configuration, training, adoption, retention, and revenue growth.
• Lead and manage a defined portfolio and market segment, driving high retention rates and reducing churn.
• Perform and oversee OpenTable software installations, customizing solutions to meet each restaurant’s operational needs.
• Act as the primary liaison and advocate for restaurant partners, resolving cross-functional issues across Product, Support, Finance (AR), Marketing, and Sales.
• Proactively resolve customer cases and daily tasks while ensuring timely follow-up and high customer satisfaction.
• Provide data, insights, and performance reports to help restaurant partners optimize operations and change behaviors that drive success.
• Strategically overcome objections and competitive challenges while positioning OpenTable’s solutions effectively.
• Deliver customized product demonstrations and strategic presentations to current clients and prospects.
• Encourage customers to think differently about their business by sharing industry trends, best practices, and unique insights.
• Drive engagement on the OpenTable platform to increase reservation availability and overall utilization.
• Consistently meet and exceed individual, team, revenue, and retention goals.
• Maintain accurate documentation, forecasts, pipelines, and win/loss insights in account management systems (including Salesforce).
• Stay current on OpenTable products, solutions, and enhancements, continuously evolving account management strategies and processes.
• Listen to market needs and customer feedback, sharing insights with Product and Marketing teams to influence roadmap and go-to-market strategies.
• Collaborate closely with Account Executives, Inside Sales, Customer Support, and Field teams to ensure seamless customer experiences.
• Collaborate with our internal billing team to support restaurants to have the best experiences, as well as work proactively in our internal billing projects that impact customer retention
• Deliver initial and ongoing training remotely to restaurant staff to maximize product adoption and engagement.
• Conduct remote restaurant or group meetings,  to attend different areas like performance in our network, use our marketing engine to increase the exposure, and use our integrations

Please Apply If:

• Proven experience in account management, consultative selling, or equivalent customer-facing roles within the restaurant or hospitality industry.
• Deep knowledge of restaurant operations and hands-on experience working within local restaurant markets.
• Strong customer service orientation with a consistent record of driving results through trusted advisory relationships.
• Demonstrated ability to work cross-functionally across multiple departments to solve complex problems and deliver outcomes.
• Highly self-motivated, tenacious, and results-driven, with the ability to perform under pressure and against ambitious goals and deadlines.
• Skilled at presenting new perspectives that reframe how customers think about their business and drive strategic change.
• Strong analytical skills, with the ability to gather, interpret, and leverage data to support and influence business decisions.
• Excellent communication, listening, influencing, training, and interpersonal skills, both written and verbal.
• Exceptional organization, documentation, prioritization, and time-management capabilities.
• Comfortable and effective working in unstructured, fast-paced, and entrepreneurial environments.
• Experience using Salesforce or equivalent CRM systems; OpenTable software experience is a plus.
• Proficiency with Microsoft Windows, Office tools, and internet-based applications; basic web design or HTML knowledge is a plus.
• Valid driver’s license and reliable transportation for business-related travel (expenses reimbursed).
• Bilingual (Spanish/English) required.
• College or university degree preferred.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Christmas Bonus - 30 days
• 20 days of paid time off a year
• 25% vacation premium
• Private health, dental, and life insurance
• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. 

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

Puesto: Desarrollador UI para el área de Optimización con Salesforce Personalization.

Modalidad: HÍBRIDA (ir 3 días a oficina)

Ubicación: Torre MAPFRE (Frente a la plaza Reforma 222)

 Perfil:

• Nivel avanzado en HTML, React Js, Javascript
• Es de suma importancia que tengan dominio de CSS 
• Experiencia con herramientas de CRO y personalización como Optimizely, AB Tasty, VWO, Salesforce MC Personalization
• Conocimientos técnicos de Figma (enfocado al uso desde Desarrollo) (Insepect mode)
• Inglés avanzado
• La proactividad es indispensable 

Company Background

Our client operates in the online youth and amateur sports industry, providing software and mobile solutions for clubs, leagues, teams, and governing bodies. The platform supports registration and payments, rostering and communication, compliance tracking, and tournament scheduling with live scoring and real-time updates. It helps organizers streamline operations and enhance the experience for athletes, parents, and coaches. Following its acquisition by NBC, the company has continued to strengthen its market position and expand platform adoption.

Project Description

This project focuses on maintaining and transforming a mature .NET application ecosystem into a secure, scalable, cloud-native architecture. The environment includes both legacy .NET Framework systems and modern .NET 6/8 services deployed on AWS. You will work on feature enhancements, system integrations, infrastructure improvements, and modernization efforts while collaborating closely with cross-functional teams across the U.S. and globally.

Technologies

• C#
• .NET Framework 4.7.2
• .NET 6/8
• ASP.NET Core MVC
• Web API
• Entity Framework 6
• EF Core 8
• Razor Views, JavaScript, HTML, and Angular/JS
• OpenID Connect / OAuth 2.0 authentication
• AWS EC2, ECS, S3, SNS, CloudFront, RDS, and Systems Manager
• GitHub and GitHub Actions, Octopus Deploy
• Stripe payment integration
• Redis distributed caching
• MySQL / SQL Server
• Terraform
• DataDog
• Docker

What You'll Do

• Maintain and enhance mature .NET applications (Framework and .NET 8);
• Modernize legacy .NET Framework code to modern cloud-native architecture;
• Deliver frequent production merges and incremental improvements;
• Integrate with third-party systems (payments, hotel platforms, identity providers);
• Collaborate actively with Product, UX, QA, Operations, and global teams;
• Lead initiatives and take ownership of technical solutions;
• Analyze existing processes and implement improvements;
• Learn and apply Terraform for infrastructure management;
• Utilize APM tools to monitor and optimize application performance;
• Contribute to a positive, collaborative engineering culture;

Job Requirements

• 5+ years of professional experience with C# and ASP.NET (Framework or Core);
• 3+ years of experience maintaining and modernizing mature .NET web applications;
• 3+ years of experience with MySQL, SQL Server, or equivalent relational databases;
• Experience designing and supporting secure, scalable cloud architectures;
• Strong experience with REST APIs and service-based systems;
• Bachelor’s degree in Computer Science or equivalent practical experience;
• Ability to work independently and lead technical initiatives;
• Strong communication skills;
• English level: B2 (Upper-Intermediate) or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

About ThriveCart

ThriveCart is the leading no-code sales platform for digital course creators, coaches, entrepreneurs, and online businesses looking to boost revenue, drive conversions, and scale audiences. ThriveCart powers over 65,000 businesses and 12 million enrolled students, generating over $2 billion in annual sales. The platform provides all the tools businesses need to create high-converting checkout experiences, manage powerful affiliate campaigns, and deliver seamless student experiences with its built-in learning management system, Learn/Learn+.

Location

Remote - Brazil/Mexico

Job Overview:

We're looking for a strong Senior Full-stack PHP Software Engineer to join our team. You'll primarily extend and enhance both the backend services and frontend interfaces that power our funnel and onboarding builder—work that directly impacts how thousands of customers create and manage their checkout experiences.

You'll be working in a mix of modern (object-oriented PHP, Laravel/Symfony, React) and legacy code, shipping features that matter while helping us incrementally modernize the stack. 

You'll work alongside a team of skilled engineers who care about clean code, pragmatism, and shipping reliable, usable systems.

You'll have real impact on a system serving 65,000+ businesses, with the autonomy to incrementally modernize it.

The Team & Codebase

Editor 2.0 team is focused on our funnel and onboarding builder - a visual editor customers use to create their checkout experiences. It's a complex UI with real-time preview, component management, and integrations with the rest of the platform.

The stack:

• PHP (Laravel/Symfony, OOP)
• React components for editor UI
• MySQL/PostgreSQL, Redis, RabbitMQ
• REST APIs, Composer, PHPUnit, Docker, CI/CD pipelines
• Deployments multiple times per week
• We use PHPStan, PSR standards, and structured code reviews to maintain quality.

The environment:

• Small, autonomous team (4–5 engineers)
• Real ownership of work – not just executing tickets
• Direct collaboration with product and design
• Thorough but constructive code reviews
• Remote-first, async-friendly culture

Key Responsibilities:

• Week to week:
  • Extend backend APIs, business logic, and database queries in PHP
  • Build and enhance UI components using React and modern JS
  • Ship features end-to-end: from requirements to production deployment
  • Debug and fix issues in both legacy and modern code
  • Write automated tests for backend and frontend flows
  • Participate in code reviews and technical discussions
• Over time:
  • Take ownership of specific backend services, API endpoints, or frontend modules
  • Help migrate legacy PHP/jQuery code to modern full-stack patterns
  • Improve performance, reliability, and scalability across the stack
  • Mentor other engineers through pairing and feedback

Required Skills:

• Technical:
  • 5+ years of professional experience building and maintaining web applications at scale
  • Strong PHP fundamentals: OOP, MVC, Laravel/Symfony or similar frameworks
  • Experience with full-stack development (PHP backend + JS frontend)
  • Comfortable navigating legacy PHP codebases and modernizing them
  • Experience with REST APIs, relational databases (MySQL/PostgreSQL), and caching systems (Redis, Memcached)
  • Can write automated tests (PHPUnit, Jest, or similar)
  • Understanding of frontend basics: HTML, CSS, JavaScript
  • Familiarity with deployment pipelines, Git, and CI/CD
  • Experience of using AI Agents and implementing and building AI tools and Agents
• Approach:
  • You default to shipping incremental improvements over big rewrites
  • You ask good questions when requirements are unclear
  • You balance code quality with business needs
  • You're comfortable working in codebases that aren't perfect
  • You can explain technical tradeoffs to non-engineers

Nice to Haves:

• Experience building SaaS or e-commerce platforms
• Migrating legacy PHP apps to modern frameworks
• Experience with React or other modern frontend frameworks
• Familiarity with microservices, modular architectures, or API-first designs
• Cloud infrastructure experience (AWS, GCP)

What Success Looks Like

First 30 days:

• Ship at least one meaningful full-stack improvement
• Understand key backend services and frontend flows
• Comfortable navigating legacy and modern code

First 60 days:

• Independently own and ship medium-sized features across the stack
• Provide helpful code reviews to the team
• Identify and propose improvements to full-stack workflows or code

First 90 days:

• Have deep context in 1-2 areas and a roadmap for improvements you'd like to drive.
• Lead a refactor or performance/quality improvement initiative
• Measurably improve performance, reliability, or test coverage in your areas

Learn More About ThriveCart:

Our team thrives on collaboration, innovation, and continuous growth. We foster an open environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:

• Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
• User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
• Team Collaboration – We work better together, valuing input from every team member.
• Growth Mindset – We embrace challenges as opportunities to learn and grow.

Senior Software Engineer (.NET) – Mitratech Mexico

Location: Remote (Mexico only – applicants must be permanent residents of Mexico)
Department: Engineering / Software Development
Type: Full-time

About Mitratech Mexico

At Mitratech Mexico, we are a team of passionate technologists dedicated to building world-class software solutions that streamline and enhance operations across Legal, Risk, Compliance, and HR functions.

For more than 35 years, Mitratech has helped organizations solve their most complex challenges. Today, we proudly serve 20,000+ clients across 160 countries, including 30% of the Fortune 500, with over 500,000 global users.

Our culture is collaborative, inclusive, and innovation-driven — we combine the agility of a startup with the stability of a global enterprise. We value ownership, transparency, continuous learning, and having fun while doing great work.

🚀 Join our team and see what makes Mitratech a truly exceptional place to grow your career.

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

About the Role

As part of our continued growth in Mexico, we are seeking a talented Software Engineer IV (.NET) to join our global engineering team. You’ll collaborate with colleagues across the U.S., U.K., India, and Mexico, contributing to the development, maintenance, testing, and deployment of our leading enterprise-grade workflow automation platform — TAP.

You’ll work closely with teams in Support, Services, Product Management, and Customer Success to deliver high-quality, reliable, and scalable software solutions.

Key Responsibilities

• Develop and enhance .NET web applications: Design, build, and maintain high-quality, performant, and secure software.
• Collaborate across global teams: Work closely with developers, testers, and stakeholders to ensure successful delivery of new features and maintenance releases.
• Document changes: Maintain clear, concise records of software updates and the reasoning behind them.
• Refactor and optimize code: Participate in initiatives to improve code structure, readability, and maintainability.
• Implement automated tests: Write and maintain unit and regression tests to ensure code reliability and prevent regressions.
• Conduct peer code reviews: Promote code quality, consistency, and best practices.
• Address security vulnerabilities: Identify potential risks and implement secure coding standards (OWASP).
• Support client interactions: Troubleshoot and communicate effectively with clients when addressing technical issues.
• Deliver high-quality releases: Ensure software is delivered with exceptional quality and minimal defects.
• Mentor junior engineers: Guide and coach team members, sharing expertise and technical best practices.

Requirements

• 8+ years of experience in software development, specifically with .NET web applications.
• Strong hands-on experience with:
  • C#, LINQ, .NET Framework (ASP.NET, MVC 5)
  • JavaScript, jQuery, HTML, CSS, Bootstrap
  • Entity Framework or similar ORM
  • Azure SQL Server
  • REST APIs / Web Services
• Experience with automated testing frameworks (NUnit, xUnit, Moq).
• Skilled in debugging and troubleshooting production issues.
• Familiar with performance optimization and code quality tools.
• Experience using Visual Studio and Agile (Scrum) development methodologies.
• Strong analytical thinking, problem-solving, and communication skills.
• Intermediate to advanced English proficiency for global collaboration.

Preferred Qualifications

• Experience with SpecFlow or other automated testing tools.
• Familiarity with CI/CD pipelines and modern DevOps practices.
• Understanding of authentication and security protocols (OAuth, SAML).
• Experience with MongoDB, complex SQL queries, or other NoSQL databases.
• Knowledge of secure web application development aligned with OWASP standards.
• Exposure to AI-assisted development tools (e.g., GitHub Copilot).
• Passion for mentoring and continuous improvement.

Education

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent professional experience.

Benefits Overview

At Mitratech, we believe that great work comes from happy, healthy, and supported team members. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

Our Benefits Include:

• Competitive compensation and annual performance bonuses

• Private health, dental, and vision insurance

• Paid Time Off (PTO) and 11 company holidays

• 20 vacation days per year, plus 4 paid wellness days and 2 volunteer days

• 30-day year-end bonus (Christmas bonus)

• Parental leave (6 weeks)

• Internet and home office allowance (paid quarterly)

• Savings fund and additional insurance options

• Recognition and reward programs

• Access to telemedicine, nutrition, and psychological support

• Opportunities for continuous learning, growth, and career advancement

At Mitratech, we’re committed to fostering a healthy work-life balance while creating an inclusive, supportive environment where everyone can thrive.

Overview:

We are seeking a highly motivated and results-driven Partner Sales Manager to significantly expand our presence and drive revenue growth in LATAM. This role is crucial for scaling our business by leveraging the cooperation with hyperscalers and key local channel partners, including but not limited in resellers, SIs, and service providers. This position is quota-carrying; the Partner Sales Manager will be directly responsible for achieving a dedicated sales target by facilitating the resale and increasing the adoption of TiDB products throughout our partner ecosystem.

Key Responsibilities:

Sales Quota and Revenue Generation

• Manage an individual sales quota, deriving partner-sourced and close sales opportunities.
• Collaborate with partners to identify, qualify, and accelerate strategic sales opportunities.
• Develop comprehensive account plans with top-tier partners to maximize TiDB visibility and sales velocity.
• Accurately forecast and report on partner pipeline and quota attainment.

Partner Development and Management

• Recruit, onboard, and manage strategic channel partners (resellers, SI's, distributors), primarily aligned with target cloud vendors.
• Cultivate executive-level relationships with key personnel at Azure, Alibaba Cloud, etc. and their top partners.
• Establish joint GTM strategies, enablement programs, and co-selling motions to boost TiDB adoption via the partner network.
• Ensure partners are enabled, certified, and motivated to sell TiDB effectively.

Go-to-Market Development

• Localize partner GTM strategies in assigned territory.
• Execute joint marketing campaigns, events, and pipeline acceleration programs.
• Provide market feedback on competitive dynamics, pricing, and partner requirements.

Required Qualifications:

• 8+ years of enterprise or cloud sales experience, with at least 4+ years in partner-led or channel sales roles.
• Proven quota-carrying track record selling through: cloud marketplaces, distributors, SIs or MSP
• Strong working relationships with Azure or other hyperscaler field organizations and partner teams.
• Experience selling data infrastructure, databases, SaaS platforms, or cloud-native technologies.
• Demonstrated ability to recruit, manage, and scale a high-performing channel partner network.
• Fluency in Spanish strongly preferred depending on region.
• Experience operating in a fast-paced, high-growth startup environment (preferred).

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

Job Overview 

As a Software Engineer IV in Test, you'll:

• Collaborate across teams: Work closely with developers, fellow QA engineers, product managers, and other stakeholders to understand requirements and ensure high-quality product delivery.
• Design, develop, and maintain test automation: Build and maintain robust automated test suites (functional, regression, and integration) to ensure product stability and prevent defects during updates.
• Perform code and test reviews: Review automated test code and provide feedback to peers. Participate in peer testing of developer pull requests (PRs) to validate new features and bug fixes.
• Participate in client collaboration: Assist with identifying, reproducing, and documenting software issues reported by clients. Communicate findings clearly through written reports and verbal discussions to help resolve issues efficiently.
• AI-Oriented Test Automation: Design, implement, and maintain automated test suites with AI-enhanced capabilities for regression, integration, and performance testing.

Essential Duties & Responsibilities: 

• Perform manual, automation and exploratory testing against defect fixes and functionality developed by members of your agile team(s).
• Should be capable of reproducing the error that was exposed in the production stage and building the plan of steps for its reproduction.
• Should be able to troubleshoot/coordinate with Support, Devs and Product to clarify the issues if not reproducible/not clear.
• Need to discuss the client’s concerns related to the software product, specify the core problems and requirements in order to convert these concerns into test cases.
• Need to have a good understanding of release, patch and hotfix testing and prepare the test plans accordingly.
• Responsible for leading and fostering an automation approach for your scrum team(s).
• Utilizing latest versions of our technology stack and being encouraged to think creatively to produce high quality, reusable and maintainable automated testing solutions.
• To work closely with the Product Owner and Scrum team(s) to help deliver high quality Automated scripts within agreed timescales.
• Provide technical mentorship and upskilling to scrum team members and across functional boundaries.
• Contributing to a culture of high quality, personal ownership and customer focused execution
• Take ownership of automating patch and fix testing, and work proactively with the Maintenance QA and Engineering teams to ensure fast and safe delivery. 

 Required Skills & Experience:

• 8+ years of experience in manual and automation testing using Selenium with C# or Java.
• Strong hands-on experience with test automation frameworks such as NUnit, and familiarity with ADO (Azure DevOps).
• Good experience with C# or ADO, Jenkins, Bitbucket, Git or any other source control management tool
• Experience in Test Cases Management Systems like TestRail, Defect Management tools like Jira. 
• Proficiency in authoring, reviewing, writing and executing manual and Automated test cases
• Good knowledge in SQL and relational database concepts BI tools. 
• Exposure to Continuous Integration / Continuous Deployment practices using Jenkins.
• Experience in working as maintenance QA who collaborates with all stakeholders (Clients, Support, Services, Product and Maintenance team)
• Graduate Degree in Engineering or equivalent 

 Desired Skills & Experience:

• Agile, Scrum, TDD, BDD
• Proficiency in C#, Selenium WebDriver, NUnit, and test automation frameworks within the .NET ecosystem
• C#, NUnit, Rest API, JavaScript, HTML, CSS, JMeter, Web Services
• OOPS concepts and design patterns
• Familiarity with continuous integration tools (e.g., Azure DevOps, Jenkins) and integrating automated tests into the CI/CD pipeline.
• API tools like Postman, Soap UI
• Exposure to performance testing tools such as JMeter is a plus
• Familiarity with AI-based testing tools and approaches
• Experience leading QA efforts in teams of 5–6 engineers, contributing to both execution and quality leadership.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

This position is based in Mexico City.

Summary of Role:

As a Software Development Engineer III at Palmetto, you will play a key role in designing, building, and scaling critical platform services using the MERN stack (MongoDB, Express, React.js, Node.js). You’ll work hands-on across the stack, with a stronger emphasis on server-side architecture and API development, while collaborating closely with product, design, and engineering teammates.

This role is ideal for a passionate, growth-minded engineer who thrives in an Agile environment, brings ideas to the table, and has the technical depth to contribute to platform evolution and system scalability.

You’ll work alongside, not for, other team members – contributing your ideas, code, and energy to shape solutions that drive business outcomes and customer satisfaction.

Key Responsibilities:

Strategic & Tactical 

• Design and implement scalable client- and server-side solutions, with an emphasis on APIs, backend services, and database integration.
• Write high-quality, testable, and maintainable code across the full stack.
• Develop and maintain comprehensive unit, integration, and end-to-end tests.
• Diagnose and troubleshoot production issues and propose robust solutions.
• Participate in Agile ceremonies (planning, grooming, retrospectives) and contribute to meaningful story estimations.
• Engage in architectural discussions, technical design reviews, and contribute to Palmetto's engineering standards.
• Identify and advocate for opportunities to improve system performance, reliability, and developer productivity.
• Partner cross-functionally with product managers, designers, and QA to deliver well-rounded user-centric solutions.

Team & Culture

• Actively participate in peer code reviews with a focus on knowledge sharing, mentorship, and maintaining high-quality code standards.
• Collaborate openly with others to help cultivate a culture of learning, innovation, and continuous improvement.
• Demonstrate an ownership mindset by anticipating future needs and contributing to long-term technical roadmap discussions.

Minimum Qualifications 

• 5+ years of professional software engineering experience.
• Strong proficiency in JavaScript (ES6+) and understanding of the JavaScript object model.
• Proficiency with Node.js, Express, and experience designing/consuming RESTful APIs.
• Experience building and maintaining Single Page Applications (SPAs) with React.js.
• Hands-on experience working with NoSQL/document-based databases (e.g., MongoDB).
• Solid understanding of core web fundamentals (HTML, CSS, security, performance).
• Strong unit and integration testing discipline; TDD experience a plus.
• Familiarity with CI/CD pipelines, code versioning (Git), and modern development workflows.
• Excellent written and verbal communication skills.
• Strong problem-solving skills, a continuous learner mentality, and a commitment to team success.

Preferred Qualifications 

• Experience with Fastify, NestJS or other Node.js frameworks beyond Express.
• Familiarity with server-side rendering concepts and isomorphic React applications.
• Knowledge of authentication and authorization patterns (e.g., OAuth, JWT).
• Experience with front-end build tools (Webpack, Vite, Babel, etc.).
• Exposure to containerization (Docker) and cloud platforms (AWS, GCP, Azure).
• Interest or experience in microservice architecture and event-driven systems.
• Practical knowledge of Agile methodologies, pair programming, and code review practices.
• Enthusiasm for building clean, scalable, and maintainable code.

Why Palmetto?

At Palmetto, you’ll have the opportunity to contribute meaningfully to the transition to renewable energy, grow your career alongside talented peers, and make a real impact on the products we deliver. Our engineering team is scaling rapidly, and we’re seeking strong, thoughtful builders to help shape our future.

About the Role

 The Sales Solution Engineer is a key professional supporting the VTEX Sales team by leveraging strong technical and multifunctional skills. They maintain close collaboration with development and professional services teams to stay updated on the platform's capabilities. Their role involves highlighting business benefits to prospective customers, defining project scopes, creating technical proposals, and ensuring scalability in solutions. This team serves as both the backbone and driving force of the Sales team, focusing on sales planning and understanding partner needs to deliver effective, tailored solutions.

*For this position you are required to attend the office 4 days a week (Monday - Thursday), and remote work on Friday. 

Job requirements

• 5+ years of experience at Solution Engineer/Pre-sales Engineer/Customer Success or similar roles;
• Proven experience managing enterprise-level customer accounts.
• You have experience in developing working relationships across all levels of management, internally and externally;
• You can work multi-functionally with colleagues and managers, internally and externally;
• You can translate complexity into action plans and communications;
• You possess excellent communication and presentation skills, capable of quickly establishing audience confidence.
• You translate the customers' needs into business and architectural solutions;
• You have a tech & math mindset, providing simple solutions to complex problems;
• You are fluent in English (written & speaking).

Nice to have: 

• You have deep knowledge of technologies such as HTML, XML, JavaScript, CSS, React, GraphQL, Node.
• Leveraging AI and automation to optimize core pre-sales processes, streamlining tasks and enhancing overall functional efficiency.

About VTEX

Benefits

- Major Expenses Health Plan

- Meal/Supermarket Voucher

- Minor Expenses Plan

- Dental Insurance

- Life Insurance