With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role:

We’re looking for an accomplished and visionary Vice President, FP&A to lead, scale, and transform our global FP&A function. Reporting to the CFO, this leadership role requires a strategic partner to the CFO, executive team, and the extended leadership team, driving the overall financial strategy and performance management framework for OpenTable. This role requires exceptional executive presence, deep financial expertise, and a proven track record of leading high-performing teams.

In this role, you will:

• Set the strategic direction for the global financial planning process, including the annual budget, quarterly forecasts, and long-range planning, ensuring alignment with OpenTable’s corporate strategy and growth targets.
• Provide executive financial leadership and counsel to the CEO, CFO, and Executive Leadership Team on critical business decisions, performance drivers, and capital allocation strategies.
• Oversee and direct the preparation of sophisticated financial models and scenario analyses to evaluate new business ventures, M&A opportunities, and growth initiatives, ensuring robust data-driven decision-making.
• Lead the preparation and delivery of high-impact presentations and reporting to the Executive Leadership Team and the Board of Directors, offering clear visibility into financial performance, risks, and opportunities.
• Drive continuous improvement in financial systems, tools, and processes (e.g., Pigment, OneStream), establishing a best-in-class FP&A function for accuracy, efficiency, and scalability.
• Lead, mentor, and develop the entire FP&A team, fostering a culture of high performance, accountability, and continuous professional growth.
• Partner cross-functionally at the executive level (e.g., with Marketing, Product, Sales) to manage organizational resources and align financial objectives with company priorities.

Please apply if you have:

• 10-15+ years of progressive experience in FP&A, corporate finance, investment banking, or management consulting, including a minimum of 5 years leading a global or large-scale FP&A function.
• Exceptional executive-level presentation and verbal communication skills, with a proven ability to influence strategic outcomes across the organization.
• Deep expertise in financial modeling, scenario analysis, and advanced financial planning tools (e.g., Pigment, OneStream).
• Proven track record of building, mentoring, and scaling high-performing finance teams, driving accountability and superior results.
• Demonstrated ability to operate as a strategic business partner to C-level executives.
• A focus on accuracy and timely delivery, and are detail-oriented.
• Ability to prioritize and multitask in a fast-paced environment while meeting competing deadlines.
• Proactive, problem-solving approach, continuously looking for opportunities to improve processes.
• A high level of intellectual curiosity, a growth mindset, and a self-starter mentality.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 5 days per week

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. For this role based in our Norwalk, CT office, the base salary range is $260,000 to $280,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus, equity grant; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role:

We’re looking for an accomplished and visionary Vice President, FP&A to lead, scale, and transform our global FP&A function. Reporting to the CFO, this leadership role requires a strategic partner to the CFO, executive team, and the extended leadership team, driving the overall financial strategy and performance management framework for OpenTable. This role requires exceptional executive presence, deep financial expertise, and a proven track record of leading high-performing teams.

In this role, you will:

• Set the strategic direction for the global financial planning process, including the annual budget, quarterly forecasts, and long-range planning, ensuring alignment with OpenTable’s corporate strategy and growth targets.
• Provide executive financial leadership and counsel to the CEO, CFO, and Executive Leadership Team on critical business decisions, performance drivers, and capital allocation strategies.
• Oversee and direct the preparation of sophisticated financial models and scenario analyses to evaluate new business ventures, M&A opportunities, and growth initiatives, ensuring robust data-driven decision-making.
• Lead the preparation and delivery of high-impact presentations and reporting to the Executive Leadership Team and the Board of Directors, offering clear visibility into financial performance, risks, and opportunities.
• Drive continuous improvement in financial systems, tools, and processes (e.g., Pigment, OneStream), establishing a best-in-class FP&A function for accuracy, efficiency, and scalability.
• Lead, mentor, and develop the entire FP&A team, fostering a culture of high performance, accountability, and continuous professional growth.
• Partner cross-functionally at the executive level (e.g., with Marketing, Product, Sales) to manage organizational resources and align financial objectives with company priorities.

Please apply if you have:

• 10-15+ years of progressive experience in FP&A, corporate finance, investment banking, or management consulting, including a minimum of 5 years leading a global or large-scale FP&A function.
• Exceptional executive-level presentation and verbal communication skills, with a proven ability to influence strategic outcomes across the organization.
• Deep expertise in financial modeling, scenario analysis, and advanced financial planning tools (e.g., Pigment, OneStream).
• Proven track record of building, mentoring, and scaling high-performing finance teams, driving accountability and superior results.
• Demonstrated ability to operate as a strategic business partner to C-level executives.
• A focus on accuracy and timely delivery, and are detail-oriented.
• Ability to prioritize and multitask in a fast-paced environment while meeting competing deadlines.
• Proactive, problem-solving approach, continuously looking for opportunities to improve processes.
• A high level of intellectual curiosity, a growth mindset, and a self-starter mentality.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 5 days per week
• Beautiful office in the Empire State Building with lots of building amenities, such as a gym,  multi-purpose room, in-building Starbucks, and more. 

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. For this role based in our New York City office, the base salary range is $260,000 to $280,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus, equity grant; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Join our dynamic team as a CX Data Analyst and play a pivotal role in transforming customer experience through data-driven insights. In this role, you will harness the power of data analytics to uncover trends, predict customer behavior, and shape strategies that enhance customer satisfaction and loyalty. Your work will directly impact our mission to deliver exceptional service, making every customer interaction meaningful. 

Job Responsibilities:

• Serve as the primary contact for the Support organization for any data-related inquiries, providing timely, actionable insights to drive decision-making and improve customer service outcomes

• Utilize a suite of tools including Salesforce, Zendesk, Snowflake, Superset, and Level AI to analyze customer interactions and behaviors, translating complex data sets into understandable and actionable strategies

• Work cross-functionally with the data analytics team, ensuring a cohesive approach to data collection, analysis, and reporting that meets the diverse needs of stakeholders throughout the organization

• Develop and maintain comprehensive dashboards and reports integrating data across platforms, providing a 360-degree view of customer experiences and support interactions

• Spearhead projects to forecast customer behaviors and trends, leveraging predictive analytics to inform proactive support strategies and enhance customer satisfaction

• Other duties as required

About You:

• Passionate about using data to drive improvements in customer experience

• Skilled in analyzing complex datasets with tools like Salesforce, Zendesk, Snowflake, Superset, and Level AI

• Excellent at communicating complex data insights in a clear, actionable manner

• A collaborative team player who excels at working across departments

• Constantly seeking new ways to leverage data for better decision-making

• Detail-oriented, with a knack for managing multiple projects efficiently

• Adaptable, thriving in fast-paced environments and quickly responding to changing needs

Qualifications:

• 2-3 years of experience in data analysis, market research, or a related field

• Bachelor's Degree in Data Analytics or related field preferred or equivalent education and experience

• Proficiency in utilizing BI tools like Snowflake and Preset for data analysis

• Proficient in SQL, Salesforce, Excel and G-Suite (Slides, Sheets, Docs)

• Experience translating data into actionable insights

• Strong analytical problem-solving skills

• Excellent communication skills, both written and verbal, ability to build out effective presentations and share insights

• Embrace a proactive and adaptable approach, willing to take risks, explore innovative methods, and learn from failures

• Display curiosity, demonstrating a strong desire to learn and contribute value to all aspects of the OpenTable business

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

***The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office three days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-Hybrid

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Role Overview

We’re looking for a Customer Experience (CX) Manager to lead a multidisciplinary CX team focused on improving customer journeys, operational performance, and automation across our global Support organization. This position directly manages QA and Support Analytics teams.

Key Responsibilities

Lead and Develop a High-Performing CX Team

• Provide clear direction, coaching, and career development for the WFM, data, CX supervision, and automation functions.

• Set goals, run effective 1:1s, and build a culture of accountability, feedback, and continuous improvement.

Own CX Strategy and Roadmap for Support

• Translate customer feedback, QA outcomes, and operational KPIs (e.g., CSAT, NPS, FCR, containment/automation, quality scores) into a clear CX roadmap.

• Prioritize initiatives that improve both customer experience and efficiency across channels and regions.

Drive Insights, Analytics, and Workforce Planning

• Oversee the CX Data Analyst and Workforce Planning Analyst Sr. in building forecasts, dashboards, and analyses that inform staffing, channel strategy, and experience improvements.

• Use Snowflake, SQL, and Tableau-powered reporting to understand demand, contact drivers, automation performance, and agent experience, and to recommend concrete actions.

Lead Automation and AI Optimization

• Partner with the Automation Analyst to evaluate and improve automation performance (e.g., bots, deflection, self-service, AI tools).

• Define success metrics and measurement plans for new automation, ensuring they reduce effort without degrading CX.

• Establish feedback loops with QA, frontline teams, and stakeholders so automation changes are tested, monitored, and iterated.

Partner with Operations and QA to Lift Frontline Experience

• Work closely with the CX Sr. Supervisor and QA/Training/Upskilling teams to ensure processes, coaching, and quality programs align to CX goals.

• Connect QA insights and Level AI (or similar tools) outputs to coaching, training, and process improvements.

Manage Stakeholders and Cross-Functional Alignment

• Act as the primary CX point of contact for Support leadership and partners such as WFM, Support Intelligence, RevOps/Salesforce admins, Product, GTM, and Content/Knowledge teams.

• Build trust and alignment through clear storytelling, data-driven recommendations, and follow-through on action items.

• Represent the voice of the customer and the voice of the agent in cross-functional forums and projects.

Required Skills & Experience

• Experience: 5+ years in Customer Experience, Customer Support, Operations, or a closely related field.

• Leadership: 2+ years of direct people management experience, leading analysts and/or operational leaders.

• Strategy: Demonstrated experience leading CX or support initiatives that improved KPIs such as CSAT, NPS, FCR, automation/containment, or QA scores.

• Technical Skills: Proficiency in SQL; hands-on experience with Snowflake; experience building or consuming dashboards in Tableau.

• Metrics: Solid understanding of support and CX metrics (CSAT, NPS, FCR, containment/deflection, QA/quality scores, AHT, adherence, staffing KPIs, etc.).

• Communication: Excellent written and verbal communication skills; able to translate complex analysis into clear narratives.

Nice to Have:

• Experience with Salesforce Service Cloud.

• Experience with AI-driven QA or automation tools (e.g., Level AI).

• Background in designing CX/QA frameworks or VOC programs.

• Experience in SaaS, marketplace, or hospitality environments.

Location & Working Model

• This role is based in our Mexico City office. 

• Hybrid model: 3 days per week in‑office (specific days aligned with team/department guidelines). 

• You will collaborate regularly with global partners across time zones (US, UK, and other regions), so some flexibility in working hours may be required for key meetings.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Christmas Bonus - 30 days

• 20 days of paid time off a year

• 25% vacation premium

• Private health, dental, and life insurance

• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

About OpenTable:

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Learn more about how we work

The opportunity 

As a Senior Product Designer, you’ll get to: 

• Design the end-to-end campaign and marketing experiences that enable restaurants to increase visibility, influence demand, and drive bookings — from campaign creation and targeting, to performance insights, optimization, and billing.
• Shape the systems within a B2B2C ecosystem — building tools that empower restaurants to market effectively while preserving a trusted, high-quality diner experience.
• Partner closely with product managers, engineers, data scientists, and cross-functional stakeholders across both Restaurant and Diner surfaces to deliver scalable, measurable solutions.
• Translate complex marketplace dynamics — ranking, availability, pricing signals, incentive structures, and personalization logic — into intuitive, self-serve experiences that increase adoption and performance.
• Champion design decisions that balance restaurant ROI, diner value, and long-term platform health — thinking beyond features to systems and incentives.
• Lead research and discovery with restaurant operators and internal stakeholders to uncover unmet needs, validate hypotheses, and inform strategy.
• Raise the bar for craft, clarity, and systems thinking within a high-impact monetization domain. 

Your skills and experience

You enjoy solving complex design challenges and have strong visual and interaction design skills. You have an exceptional portfolio that showcases a breadth of product design work. You also have:

• Minimum of 5 years of professional experience in product design.
• Experience designing for B2B2C experiences or a proven track record of solving highly complex workflows.
• Experience leading and facilitating workshops with cross-functional partners.
• Led end-to-end user research initiatives, including planning, facilitating, and synthesis to translate findings into intuitive, evidence-based design solutions that directly address user pain points.
• The ability to manage time effectively and can self-direct to deliver against agreed-upon commitments.
• Strong visual and interaction skills.
• The ability to negotiate, prioritize, and break down design work into measurable outcomes while advocating for the user.
• Incorporated AI into workflows to improve and speed up the design process and outcomes.
• Strong curiosity and willingness to learn from others.
• An appetite and appreciation for feedback from stakeholders and peers.
• Strong written and verbal communication skills, and can clearly articulate design decisions.
• Experience working with remote teams.
• Expertise in Figma and other prototyping tools.

**When applying, please include a link to your online portfolio and password. We are reviewing portfolios thoroughly as part of the initial process and we appreciate the opportunity to learn more about you and your work. Thank you!

Benefits and Perks

• Generous paid vacation (20 days) + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $134,000 - $178,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

About OpenTable:

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Learn more about how we work

The opportunity 

As a Senior Product Designer, you’ll get to: 

Be embedded on our Diner Engagement team & work closely with a global team of product managers, product & brand designers, engineers and data scientists, to define our strategy and drive the future of OpenTable’s customer experience.

This Senior Product Designer will build impactful user experiences that delight customers and drive our business forward, evolve, and develop new experiences while balancing the needs of our diners, restaurants, and the business.

This individual will collaborate with other designers whilst navigating the full range of a product designer’s work—from research to high-fidelity designs. On some days you’ll be sketching ideas and launching experiments as A/B tests, and on others, conducting a customer interview or running a team workshop. 

Learn more about how we work at opentable.design

Please apply if:

You put people at the center of everything you do—you’re equally motivated by crafting impactful product design strategies and experiences for users as well collaborating across teams and working together to solve problems. 

You also: 

• Excel at translating sophisticated workflows into elegant and accessible user experiences
• Comfortably navigate all stages of the design process, from assembling insights with user research, building, and testing prototypes, delivering polished visual design, and working collaboratively with product managers and engineers to bring the UX to life
• Continuously value introspection to improve yourself, your team, and your products
• Proactively seek and incorporate direction from senior team members, and are generally eager to learn and curious about the latest design trends and methodologies
• Have a creative approach and open mind to solving problems, thrive with challenges, and can independently lead a project or product area while being open to feedback and coaching
• Drive collaboration between partner teams and can operate as a phenomenal teammate.
• Actively supply to group conversations, facilitate working sessions, and help shape decisions
• Have developed a large arsenal of tools and know when to use what to move the work forward
• Have a portfolio that demonstrates your problem-solving skills, exceptional visual design skills, and interaction design skills through a breadth of great product design work across web and mobile platforms
• Have experience working on global products in a large-scale, product-led environment, and have deep experience across all platforms including iOS, Android and responsive web
• Have a track record of excellent communication and storytelling skills

**When applying, please include a link to your online portfolio and password. We are reviewing portfolios thoroughly as part of the initial process and we appreciate the opportunity to learn more about you and your work. Thank you!

Benefits and Perks

• Generous paid vacation (20 days) + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $134,000 - $178,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

About OpenTable: 

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Opportunity 

The Diner Core Reservation team builds and operates the systems that power the reservation lifecycle for the core diner experience – from slot lock and booking through change, cancel, confirm, and downstream event publication. These systems sit at the center of a critical set of diner, restaurant and partner flows, serving OpenTable web and mobile clients as well as partner integrations, and they operate multi-region with strict expectations around correctness, latency, and reliability.

We’re looking for a Senior Engineer who can design and deliver changes in a complex reservation domain, raise the bar on software quality, and help the team move quickly without compromising reliability. The team works across a mix of C#/.NET and Java services and supporting systems, and the role requires comfort navigating both ecosystems. Other technologies you’ll work with include Redis, relational databases such as Postgres or SQL Server, in-memory and distributed caches, RESTful APIs, and Kafka-based event-driven architectures (EDA).

What You'll Do

You’ll be a hands-on backend engineer: writing code, contributing to design docs, reviewing changes thoughtfully, and owning work from design through rollout, observability, and iteration.

Code craft and Architecture

• Design, implement, and evolve backend services and APIs that support various reservation related workflows
• Build a strong understanding of how reservation flows interact with adjacent systems such as partner APIs, restaurant systems, payment services, and event publishers.
• Contribute to resilient service behavior in distributed systems, including thoughtful handling of retries, rollback, failure modes, and cross-region routing.
• Write maintainable, well-tested code with a strong emphasis on integration testing and production readiness for business-critical reservation flows.
• Use AI tooling thoughtfully to accelerate implementation, design exploration, testing, and incident analysis while maintaining a high quality bar.

Drive execution and outcomes

• Break down large, ambiguous reservation initiatives into clear technical workstreams that can be delivered incrementally.
• Partner effectively with Product, TPM, and neighboring engineering teams to resolve dependencies and move projects forward.
• Take ownership of production issues, triage them calmly, communicate clearly, and drive fixes through to completion.
• Provide clear, actionable updates on the work you own and help keep execution grounded in measurable outcomes.

Team Contribution 

• Participate meaningfully in code reviews and design reviews, giving feedback that improves quality, simplicity, readability, testability and long-term maintainability.
• Help improve engineering standards around testing, documentation, rollout safety, and operational excellence.
• Share knowledge across the team and contribute to a healthy engineering culture grounded in thoughtful debate, collaboration, and continuous improvement.
• Participate in communities of practice, ensuring our systems align with platform-wide standards while feeding local needs back into those standards.

What We're Looking For

• Strong experience designing, implementing, and operating backend services in C#/.NET and/or Java, with the ability to quickly ramp up in either ecosystem. 
• Hands-on experience with Redis and other cache technologies, including key design, eviction strategies, cache invalidation patterns, and multi-layer caching topologies.
• Solid understanding of event-driven architectures and Kafka (or similar systems)
• Solid experience with database systems (SQL/NoSQL), including schema design, indexing strategies, query optimization, and handling high-volume read/write workloads.
• Good grasp of distributed systems fundamentals and observability and performance tuning in production 
• Strong testing instincts, including unit and integration testing for critical flows.
• Comfortable using AI-assisted development tools (for example, to accelerate implementation, test coverage, code reviews, or incident analysis) in a safe and responsible way.

Nice to Have

• Experience in reservation, booking, marketplace, or other transaction-heavy platforms.
• Familiarity with payment-related reservation flows such as credit card holds, deposits, or prepaid experiences.
• Experience working with event-driven systems, regionalized services, or highly-integrated legacy-to-modernized architectures.
• Demonstrated ownership: you proactively identify problems, unblock yourself and others, and drive work to completion.
• Ability to take ambiguous requirements and translate them into clear, well-reasoned technical solutions.
• Comfortable collaborating with cross-functional stakeholders and balancing technical constraints, user experience, and business impact.
• Clear communicator who can explain technical findings and trade-offs effectively to engineers and non-engineers.

Benefits and Perks

• Generous paid vacation (20 days) + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $140,000 - $155,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

About OpenTable:

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role

Reporting to the Manager, Revenue Strategy and Operations, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics in North America. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, operations, finance, engineering, and data analytics to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal partners to inform short and long term strategy and action plans. The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting.

The Sr. Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services and Marketing organization, the ability to learn quickly, and to be able to work in ambiguity. You'll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations and owning stakeholder relationships. Experience with Salesforce, SQL queries, BI tools (Preset, Tableau, Power BI, Looker) and a finance, analytics or strategy background highly preferred.

Responsibilities

• Sophisticated analytics to support global Sales, Services, and Marketing decisions, including recurring monitoring of key performance metrics and the health of specific business segments
• Prepare and present analyses and narratives for audiences ranging from field sales to senior leadership
• Translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales, marketing and operations teams
• Cultivate and manage strategic relationships with various sales leaders, partnering with them to drive key initiatives and measurable results across diverse business segments
• Manage flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for various ad hoc analyses, reporting needs, process and system enhancement requests
• Partner with Salesforce and BI teams to implement process and data optimizations
• Build and maintain financial models, forecasts and dashboards for various business scenarios
• Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management

Skills

• 3-5+ years of experience in analytics and at least 2 years of experience leading Analytics efforts with an organization
• Experience with Snowflake or any other relational database
• Strong SQL skills + Experience with design and development of ETL processes
• Advanced proficiency with data visualization tools (e.g., Preset, PowerBI, Tableau) to build self-serve dashboards
• Advanced Excel/Google Sheets skills (e.g., pivot tables, V/XLOOKUP, INDEX/MATCH) required
• Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
• Proactive, advanced user of AI and automation tools (e.g., generative AI, code copilots, workflow automation) to accelerate analysis, improve quality, and operationalize repeatable workflows.
• Experience with Google Platforms: Google Analytics, Google Ads, Google Search a plus
• Strong preference for experience with marketplace dynamics and pricing analysis (e.g., pricing, discounting, yield analysis)
• Strong data quality and debugging mindset; ability to reconcile results and resolve issues with BI/Engineering
• Proven ability to effectively manage multiple stakeholders
• Strong verbal and written communication skills, including detailing business processes and requirements
• Excellent analytical, reporting, problem-solving, negotiation, and project coordination skills
• Experience with LTV/CAC, commission/incentives, and sales territory management a plus
• Experience with Google Platforms (Google Analytics, Google Ads, Google Search) a plus
• Understanding of sales process within OpenTable, or equivalent sales process experience
• Quick-thinking, self-starter with a strong sense of ownership and ability to manage competing priorities in a fast-paced environment
• High energy, growth mindset, and strong sense of curiosity; willingness to take on tough projects

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $84,000-$95,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-LR1

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Responsibilities:

• Conduct threat modeling and security design reviews for new and changing application features, APIs, and integrations; provide actionable guidance to engineering and product teams.
• Partner with Product and Engineering to translate business requirements into security requirements, performing risk assessments and defining compensating controls when needed.
• Translate risk findings and incident learnings into prioritized remediation plans and mitigations, including short-term risk reduction and long-term design improvements.
• Build and maintain automation to scale the design review process and streamline vulnerability triage.
• Serve as a subject matter expert during security incidents. Assist in triage, analysis, and technical containment.
• Drive post-incident and post-release learning. Turn incident learnings into new design patterns, detection alerts, or developer training to prevent recurrence.
• Monitor the threat landscape to ensure our design reviews and IR playbooks stay ahead of modern attack vectors
• Evaluate and implement vendor security solutions that improve detection, response, and secure design, ensuring effective integration into security processes.

Our Ideal Candidate Will Have:

• 5-7 years of combined Information Security Experience
• B.S. or M.S. Computer Science or a related field, or equivalent experience
• A fast learning curve and a track record of partnering effectively with cross-functional teams to achieve security goals
• A "consultant" mindset with the ability to offer alternatives, partnering with engineers to find creative solutions that satisfy both security requirements and product deadlines
• Experience in assessing new application features and establishing secure guidelines for Product teams
• Comfort in the "heat of battle" with the technical depth to triage application-layer attacks and assist in steering a team toward containment
• Skill in explaining complex security concepts to audiences ranging from Product Managers to Senior Engineers
• Proficiency in at least one backend language (e.g. Java, Python, etc) and can navigate unfamiliar codebases to identify logic flaws and vulnerabilities,
• Solid understanding of network and web protocols.
• Experience with the security of intra-company and third-party APIs.
• Operate with a high level of independence
• Candidate Bonus Points for the Following:
  • Technical certifications within information security (CISSP, CCSP, OSCP, OSWE or equivalents)
  • Experience with access and identity management
  • Experience with SIEM and log management

Benefits:

• Generous paid vacation + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $130,000-$160,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

Note: This position requires full professional fluency in both French and English.

Key Responsibilities

• You will lead the overall management of our most valuable business segmentation of customers

• You will resolve customer cases and tasks daily

• You will share data with restaurants to change behavior and drive adoption

• You will enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability

• Respond to restaurant partner concerns from our Customer Support and field teams

• Perform presentations and training remotely to restaurant customers

• You will encourage customers to think differently about their business in ways that will help both parties achieve success

• You will consistently meet and exceed regular team and individual goals

• You will contribute to an overall reduction in customer churn

Please apply if:

• Account management experience

• Proven record of consultative selling and/or account management

• Deep knowledge of restaurant operations

• Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines

• Skilled at presenting new points of view to customers that reframe and challenge the way they view their business

• Aptitude for capturing and using data to advise and persuade others to make business decisions

• Excellent communication, listening, influencing and training skills

• High-reaching, tenacious and results driven

• Validated ability to work across many departments to take on problems and achieve results.

• Excellent organization, documentation and time management skills

• Shown success working in an unstructured and entrepreneurial environment

• Experience using Salesforce of equivalent CRM solution is a plus

• Bilingual - English and French 

• Bachelors degree and/or equivalent preferred

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Competitive retirement and health plans

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $60,000 - $70,000USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

#LI-Remote

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

OpenTable’s is looking for a Senior Product Marketing Manager to drive innovation and growth for the most powerful platform in the restaurant industry. In this role, you will own a portfolio of our restaurant products, owning the business strategy and influencing the product roadmap. You will report into the Director of Product Marketing, and help drive overall product marketing excellence and growth as a team leader. You will work closely with our product, B2B marketing, sales and broader marketing teams to help grow our restaurant network and drive deeper engagement of our existing restaurant customer base.

We are looking for an experienced product marketer to deepen and scale OpenTable’s ability to solve for short term and long term restaurant needs, while delivering continued excellence in our market research, positioning and go-to-market strategies. This is a strategic role, with an opportunity to drive and influence a number of high-impact, cross-company initiatives with a high degree of ownership. You will be working in a highly collaborative, fast-paced environment on product planning, positioning, go-to-market and growth.

In this role, you will:

• Drive business strategy for a portfolio of our restaurant offerings, helping to prioritize innovation that will drive the greatest impact for restaurants around the globe

• Procure and synthesize marketing intelligence and customer insights, serving as a leading expert on our customers, competition and the broader restaurant technology landscape. Deliver high-quality readouts and recommendations to influence the product roadmap

• Own the positioning and messaging for a high value portfolio of OpenTable’s restaurant products, inspiring and leading broader marketing and communications teams to bring the narratives to life

• Develop and lead go-to-market strategy for major company initiatives

• Build positive relationships with collaborators across the company

• Accountable for product domain adoption and revenue growth

Please apply if:

• 5-7 years relevant work experience in Product Marketing within a B2B context. Open to management consulting, with experience oriented towards marketing and/or B2B SaaS technology

• BA/BS degree required. MBA is a plus

• 2-3 years experience in effective people management

• Track record collaborating with and influencing product organizations

• Extensive experience in market research and deriving strategic recommendations that drive product and business growth

• Bold, entrepreneurial spirit who can build programs from scratch with a high degree of ownership to deliver measurable results

• Creative problem-solving skills with proven track record of leading scalable projects, programs and go-to-markets

• Powerful storyteller: written, verbal, and visual

• Proven experience managing and influencing cross-functional partners at multiple levels - including executives

• Thrives in a fast-paced, constantly evolving “get it done” environment

• Passion and experience in the restaurant industry is of course a plus

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 20 days of paid time off

• Private health and dental insurance

• Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $150,000 - $170,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-BG1

With millions of diners and tens of thousands of restaurant partners around the world, OpenTable is an industry leader in online reservations. Our technology helps restaurants focus on what matters most – their guests, their teams, and their business – while giving diners a reliable, delightful way to find the perfect restaurant for any occasion.

Every OpenTable employee has a tangible impact, contributing to a global team that includes our sister brand KAYAK and its portfolio of travel products. We believe hospitality is about taking care of others, and that ethos shapes both our products and how we work together.

The Opportunity:

OpenTable is looking for an entrepreneurial, highly analytical, user-focused Product Manager to join our diner team. This role oversees both web (desktop and mobile web) and apps (iOS and Android) and touches the experience of millions of diners that come to us to discover and enjoy great restaurants.  

As our Diner Engagement PM, you’ll inherit our notification center and loyalty program. You’ll then help set our strategy to increase session starts per diner. You will work directly with a strong development team to ship world-class features and collaborate with teams from all over the company to ensure we keep our product high-quality. The right candidate will combine an AB-test-driven approach with a strong design sense and product vision.

Your Responsibilities:

• Lead the ideation, technical development, and launch of innovative products
• Establish shared vision across the company by building consensus on priorities leading to product execution
• Drive product development with a team of world-class engineers and designers
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Define and analyze metrics that inform the success of products
• Understand OpenTable’s strategic and competitive position and deliver products that are recognized best in the industry
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
• Coordinate with teams around the world from a variety of disciplines. Includes some travel, mostly within California but potentially international

Qualifications:

• 2+ years experience as a consumer PM with strong design sense and familiarity with design best practices for apps and web
• A record of success in bringing new products to market of a similar complexity (entire product flows that spans across multiple pages/ screens) and scale (at least a million users per week) across all platforms (web, iOS and Android)
• Great analytical sense and experience with defining and running AB-tests in a consumer product
• Data-centricity – a deep curiosity of metrics, the ability to identify the right metrics and track and report back on impact
• Technical background - you should be able to comfortably discuss development tradeoffs and directions with our engineering team
• User empathy and experience with running in-person user tests
• Creativity – you will have lots of fresh ideas and be hungry to test them and see the results
• A strong communicator and good listener – able to present ideas coherently and exceptional at building consensus among a diverse group (sometimes remotely)
• A team player who can collaborate with engineers, designers, and other cross-functional teams
• A global mindset and some expert knowledge on how digital products need to vary across markets while understanding the need for us to remain a scalable business
• A strong vision of the way the world should be, and the ability to apply the scientific method to see if you’re right
• Passion for producing digital experiences people love, food and dining out and deep knowledge of OpenTable’s business and products. Any restaurant or hospitality experience is a plus, whether it was managing a fine dining restaurant or working as a hostess in college. 

Benefits and Perks

• Generous paid vacation + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $125,000 - $145,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

OpenTable Billing is seeking a detail-oriented and customer-focused Billing Support Specialist to join our Customer Support team. This role plays a critical part in ensuring billing accuracy, resolving customer inquiries, supporting revenue operations, and managing collections activities. This is an excellent opportunity for a motivated professional seeking to contribute to a dynamic team while developing expertise in billing operations, collections, and customer account management. The ideal candidate combines strong financial acumen with exceptional customer service skills and thrives in a fast-paced, goal-driven environment.

Please note this is a Hybrid role, 3 days required in office, 2 days remote. 

Billing Support & Customer Assistance

• Manage inbound and outbound communications related to billing inquiries, providing accurate and timely resolutions.
• Assist customers in understanding invoices, charges, credits, and payment terms.
• Investigate and resolve complex account discrepancies and accounting-related inquiries.
• Collaborate cross-functionally with Finance, Sales, and Support teams to ensure consistent and accurate communication.
• Address billing disputes with urgency and professionalism, ensuring concerns are resolved in a way that reinforces trust and long-term partnership.
• Take full ownership of assigned billing and collections cases from initial inquiry through final resolution, ensuring timely and accurate follow-through.

Collections

• Conduct collections outreach via phone and email while maintaining positive customer relationships.
• Negotiate payment arrangements when appropriate and ensure timely resolution of past-due accounts.
• Document all collection activities thoroughly and maintain accurate account records.

Financial Processing

• Process ACH and credit card payments accurately and efficiently.
• Enter and reconcile account adjustments to maintain precise financial records.
• Perform customer information reconciliation across multiple systems and databases.
• Maintain organized and accurate customer documentation.

Problem-Solving & Operational Excellence

• Identify root causes of billing and payment issues and recommend process improvements.
• Provide proactive solutions aimed at reducing churn and improving overall customer satisfaction.
• Demonstrate initiative in resolving issues independently while partnering effectively with internal stakeholders.
• Deliver a high-quality support experience that balances financial stewardship with customer empathy, contributing directly to reduced churn and improved customer satisfaction.
• Proactively identify accounts at risk of churn due to billing concerns, payment challenges, or account dissatisfaction, and take appropriate action to resolve issues before escalation.

Apply if

• Expert-level familiarity with OpenTable products and operational processes, demonstrating your in-depth product knowledge.
• Strong knowledge of billing processes, accounts receivable, and collections practices.
• Exceptional attention to detail and high level of accuracy.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills, with the ability to handle sensitive financial discussions professionally.
• Swift issue comprehension and efficient problem-solving, showcasing your commitment to timely resolutions.
• Outstanding organizational skills, encompassing task prioritization and effective time management.
• Commitment to punctuality, schedule adherence, and maintaining performance standards.
• Have experience with disputes and negotiating payment resolutions.
• Ability to analyze financial data and resolve discrepancies efficiently.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Christmas Bonus - 30 days
• 20 days of paid time off a year
• 25% vacation premium
• Private health, dental, and life insurance
• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Job: 

We are seeking an experienced, high-impact strategic leader to join our Global Partnerships team as a Director. In this pivotal role, you will hold end-to-end ownership and management of our most strategic global partnerships across both B2B and B2C businesses. You will lead complex business development efforts, negotiating groundbreaking deals while serving as the primary relationship owner with internal and external C-suite leadership. Your work will directly accelerate company growth by bringing these critical partnerships to life and expanding our global ecosystem.

(Hybrid position, in office 2 days per week)

Responsibilities: 

• Own the overarching vision, strategy, and successful execution of highly strategic global partnerships critical to accelerating our overall business growth.

• Lead complex negotiation and contracting processes, structuring terms that maximize strategic value and operational success across diverse global markets.

• Drive cross-functional collaboration and alignment across Product, Engineering, Sales, Marketing, Legal, and Finance teams to ensure seamless delivery of partnership objectives.

• Act as the primary strategic relationship owner, actively engaging with C-suite and senior leadership both internally and within partner organizations to drive consensus.

• Develop, oversee, and optimize joint business plans, OKRs, and performance metrics, leveraging data to inform executive-level strategy and decision-making.

• Proactively navigate ambiguous challenges and resolve complex partner issues, maintaining momentum and ensuring the long-term health of our partnership portfolio.

Minimum Qualifications: 

• 7+ years of relevant experience in strategic partner management that includes product integrations, strategic business development with technology partners, or related leadership roles overseeing complex global partnerships with companies.

• Exceptional relationship-building skills with a proven track record of influencing C-suite executives and driving alignment across diverse, global teams.

• Demonstrated expertise in leading the end-to-end lifecycle of significant strategic deals from complex negotiations to successful operational launch.

• Strong quantitative acumen and analytical capabilities to interpret complex performance data and drive strategic, enterprise-level decisions.

• Experience working with product, engineering, sales, and marketing teams to develop partnerships that deliver growth, brand exposure, and creative benefits for users.

Preferred Qualifications:

• Demonstrated capacity to successfully scale and manage an expanding portfolio of multiple high-value strategic partners simultaneously.

• Deep industry knowledge bridging both B2B enterprise software and B2C consumer marketplace dynamics.

• Advanced strategic contract management skills with a history of navigating ambiguous legal and financial structures.

Benefits and Perks 

• Work from (almost) anywhere for up to 20 days per year
  
  
• Focus on mental health and well-being:
  
  
• Company-paid therapy sessions through SpringHealth
  
  
• Company-paid subscription to Headspace
  
  
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
  
  
• Paid parental leave
  
  
• Generous paid vacation + time off for your birthday
  
  
• Paid volunteer time
  
  
• Focus on your career growth:
  
  
• Development Dollars
  
  
• Leadership development
  
  
• Access to thousands of on-demand e-learnings
  
  
• Travel Discounts
  
  
• Employee Resource Groups
  
  
• Free lunch 2 days per week

• Convenient downtown SF office location close to the Montgomery MUNI and BART stations.

• Building amenities, such as a gym, dog policy, & bike parking

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $165,000 - $185,000 USD

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant. 

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Job: 

We are seeking an experienced, high-impact strategic leader to join our Global Partnerships team as a Director. In this pivotal role, you will hold end-to-end ownership and management of our most strategic global partnerships across both B2B and B2C businesses. You will lead complex business development efforts, negotiating groundbreaking deals while serving as the primary relationship owner with internal and external C-suite leadership. Your work will directly accelerate company growth by bringing these critical partnerships to life and expanding our global ecosystem.

(Hybrid position, in office 2 days per week)

Responsibilities: 

• Own the overarching vision, strategy, and successful execution of highly strategic global partnerships critical to accelerating our overall business growth.

• Lead complex negotiation and contracting processes, structuring terms that maximize strategic value and operational success across diverse global markets.

• Drive cross-functional collaboration and alignment across Product, Engineering, Sales, Marketing, Legal, and Finance teams to ensure seamless delivery of partnership objectives.

• Act as the primary strategic relationship owner, actively engaging with C-suite and senior leadership both internally and within partner organizations to drive consensus.

• Develop, oversee, and optimize joint business plans, OKRs, and performance metrics, leveraging data to inform executive-level strategy and decision-making.

• Proactively navigate ambiguous challenges and resolve complex partner issues, maintaining momentum and ensuring the long-term health of our partnership portfolio.

Minimum Qualifications: 

• 7+ years of relevant experience in strategic partner management that includes product integrations, strategic business development with technology partners, or related leadership roles overseeing complex global partnerships with companies

• Exceptional relationship-building skills with a proven track record of influencing C-suite executives and driving alignment across diverse, global teams.

• Demonstrated expertise in leading the end-to-end lifecycle of significant strategic deals from complex negotiations to successful operational launch.

• Strong quantitative acumen and analytical capabilities to interpret complex performance data and drive strategic, enterprise-level decisions.

• Experience working with product, engineering, sales, and marketing teams to develop partnerships that deliver growth, brand exposure, and creative benefits for users.

Preferred Qualifications:

• Demonstrated capacity to successfully scale and manage an expanding portfolio of multiple high-value strategic partners simultaneously.

• Deep industry knowledge bridging both B2B enterprise software and B2C consumer marketplace dynamics.

• Advanced strategic contract management skills with a history of navigating ambiguous legal and financial structures.
  

Benefits and Perks 

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Free lunch 5 days per week

• Beautiful office in the Empire State Building with lots of building amenities, such as a gym,  multi-purpose room, in-building Starbucks, and more. 

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $165,000 - $185,000 USD. 

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant. 

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. 

Note: This is a Miami-based field role managing a portfolio of local accounts and requires the individual to be based in the Miami market. Bilingual Spanish proficiency is also required.

Key Responsibilities and Duties:

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. 

• Assist restaurant management with configuration to optimize reservation flow

• Understand customer needs and identify sales opportunities to sell premium marketing tools 

• Build and utilize data-driven presentations for ongoing business reviews

• Achieve company goals and sales objectives set quarterly.

• Track weekly meeting activity in Salesforce

• Monthly meetings with Elite members

• Act as an advocate for restaurant customers and resolve cross-functional issues

• Act as the high-level point of contact for restaurant customer concerns

• Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs

• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades

• Educate operators about trends in the industry and offer actionable, data driven insights

• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Experience and skills desired:

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills

• A good listener, capable of understanding restaurants business objectives

• Deep expertise in restaurant operations and management including comprehension of P&L and financial statements

• Ability to work across many departments to take on problems and achieve results

• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities

• Ability to handle objections and comfortable with a consultative sales approach

• Confident in the delivery of training and speaking in front of groups

• Excellent social and organization skills: task prioritization, effective time management

• Strong writing, presentation and interpersonal skills

• Analytical and data driven approach for making and supporting business decisions

• Knowledge of Google Suite and understanding of Apple products and operating systems

• Appreciate working in an unstructured and forward-thinking environment

• College degree preferred

• Valid driving license and transportation (all business related travel expenses reimbursed)

• Must be located in the Miami metro area 

• Must be bilingual in Spanish and English 

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Competitive retirement and health plans

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $80,000 - $90,000USD. 

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About this role:

Reporting to the Manager, Enterprise EMEA, the Enterprise Account Manager is responsible for managing a portfolio of OpenTable’s most strategic and commercially significant restaurant group partners across the region.

This is a highly consultative account management role designed for individuals who have experience partnering with complex enterprise customers and can credibly advise senior hospitality stakeholders on operational performance, commercial strategy and technology adoption.

You will own executive-level relationships across multi-site and enterprise restaurant groups, acting as a strategic advisor to help partners maximise the value of OpenTable’s solutions while driving long-term retention, product utilisation, and commercial growth.

We are specifically seeking candidates with substantial enterprise account management experience / direct experience within the restaurant, hospitality, or hospitality technology industry. Candidates without one of these are unlikely to be the right fit for this opportunity.

This is a hybrid role based at our London office, with regular domestic travel required across your territory.

In this role, you will:

• Own and develop relationships with senior stakeholders across a portfolio of enterprise and strategic restaurant group partners
• Act as the primary strategic advisor to customers post-sale, driving retention, utilisation, and commercial growth
• Deliver consultative business reviews grounded in data, operational insight, and industry expertise
• Influence customer strategy by advising on guest trends, operational best practices, and revenue optimisation opportunities
• Navigate complex stakeholder groups and build consensus across operational and executive decision-makers
• Identify commercial risks and growth opportunities proactively across your portfolio
• Partner cross-functionally with Sales, Product, Marketing, and Support to deliver strategic solutions for customers
• Consistently achieve retention and revenue targets within a high-performance environment

About you:

• Extensive Enterprise or Strategic Account Management experience managing complex, high-value B2B accounts
• Direct restaurant, hospitality, or hospitality technology industry experience is essential
• Proven success managing executive-level stakeholder relationships within multi-site, enterprise, or strategic customer organisations
• Deep understanding of restaurant operations and the operational/commercial challenges facing hospitality groups
• Strong consultative and commercial skillset, with the ability to challenge customer thinking and influence strategic decisions
• Highly analytical and confident using data to shape recommendations and demonstrate ROI
• Comfortable operating autonomously in a fast-paced, target-driven environment
• Experience with Salesforce or equivalent CRM preferred

Please note, the close date for this advert will be Thursday 14th May, we will review every application we receive. But may close the advert sooner, so please don’t delay in applying. 

Benefits and Perks

🌍 Flexibility & time off
Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.

🧠 Health & wellbeing
Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance.

📈 Growth & development
We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.

✨ Extra perks
Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

*This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto at 134 Peter Street.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Availability Planning & Experiences Team

The Availability Planning & Experiences team builds the highly visible, mission-critical foundation where OpenTable’s thousands of global restaurant partners define their operational setup: setting shifts, defining schedules, optimizing table layouts, and creating unique dining events and Experiences.

This work is profoundly impactful. The features you build directly shape the experience of our top-tier restaurant partners, who frequently come to us with requests that influence our roadmap. You won't just be building features; you'll be influencing the user experience and technical foundation of a product central to both OpenTable and our partners' success.

This role offers a unique mix of autonomy and ownership: you will have a real voice in both design and product decisions, ensuring we deliver powerful control without overwhelming complexity.

Your Role: Deep Technical Ownership and Execution

As a Staff Frontend Engineer in Toronto, you will serve as a core technical leader and hands-on architect, responsible for tackling the most complex and ambiguous engineering challenges within the Availability Planning system. Your primary contribution will be through deep, direct technical execution, system design, and the implementation of large-scale features.

Your key responsibilities will center on:

• Hands-On System Building: You will actively write and review mission-critical code in React, Redux, TypeScript, and JavaScript. This role requires continuous deep engagement with the codebase to drive performance and maintainability.
• Architectural Ownership: Define and implement the technical vision for the Availability Planning system. You will own system design and execution, focusing on creating intuitive and scalable UI architectures that can manage immense complexity.
• Frontend Mastery & Quality: Design and build elegant, reusable abstractions and an integrated layer between the UI and backend. You will set a high standard for quality, driving sophisticated testing strategies using React Testing Library, Jest, and Cypress.
• Technical Elevation: Act as a force multiplier, elevating the coding standards and practices of the entire team through meticulous code reviews and mentorship.

Requirements 

You are a highly experienced engineer ready to translate strategic goals into elegant, production-ready code while leading technical strategy.

• Extensive Expertise: 7+ years of professional software development experience in a collaborative team environment, with a significant track record in building and scaling large-scale frontend applications.
• Code Mastery: Deep, expert-level proficiency in JavaScript, TypeScript, Node.js, and React. You write code that is readable and maintainable, and you take the time to learn things you are working on that you don’t understand.
• Strategic Architecture: Proven experience investing deeply in code architecture and driving multi-year technical roadmaps on large, established codebases. You excel at creating generic and reusable code.
• Strategic Execution: Exceptional ability to drive large, cross-functional projects from the early planning stage all the way into production.
• Communication and Collaboration: The ability to articulate complex technical trade-offs to product and design partners, as well as experience collaborating closely with designers (e.g., using Figma).
• Quality Champion: A passion for rigorous quality control and pixel-perfect design implementation through the use of both automated and manual testing as well as careful code reviews.
• Ownership Mindset: You embrace full ownership over your systems and adopt modern tools (like AI helpers) to enhance efficiency, while maintaining rigorous standards for code quality and accuracy.

Benefits and Perks

• Generous paid vacation + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

The expected compensation range for this Toronto, Canada based role is $160,000 - $190,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-BR1

* This role will be required to work from our downtown Toronto office 2 days a week.

*This is a 12 week internship program.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We are seeking a detail-oriented professional to join our People Operations team as we modernize our HR document infrastructure. In this role, you will be the primary architect of our centralized record-keeping system, ensuring that all employee documents are accurately transitioned from various formats into Workday.

Your mission is to create a "single source of truth" for our personnel files, balancing high-volume data organization with a relentless commitment to data privacy and compliance. Reporting directly to the People Operations Team Lead, you will act as a bridge between HR and IT to ensure our digital files are secure, searchable, and seamlessly integrated into our daily workflows. If you enjoy bringing order to complex data and have a passion for HRIS optimization, this is the perfect opportunity to leave a lasting mark on our operational efficiency.

Responsibilities

1)  Consolidate employee documents from various sources into a single, organized repository within Workday.

2)  Coordinate the full records management lifecycle for both legacy paper files and modern electronic records to ensure a seamless digital transition.

3)  Maintain the highest level of confidentiality and privacy regarding sensitive employee data in strict accordance with organizational guidelines.

5)  Partner with broader HR teams and Information Technology departments to streamline workflows and resolve system-related challenges.

6)  Utilize Google Suite to track project milestones, manage data sets, and maintain clear communication with stakeholders.

7)  Provide regular status updates and project reports directly to the People Operations Team Lead.

8)  Establish and maintain standardized naming conventions and categorization for all digital files to improve system searchability.

Qualifications 

1)   Understanding of records management principles for both physical and digital filing  systems.

2)   Ability to handle sensitive and confidential information with a high degree of discretion and integrity.

3)   Exceptional attention to detail to ensure the accuracy and completeness of all processed documentation

4)   Effective communication skills for collaborating with HR, IT, and internal stakeholders across the organization.

5)   Strong organizational and time-management skills to handle large volumes of data and multiple priorities.

6)   Capacity to work independently while keeping leadership informed of progress and   potential risks

7)   Knowledge of digital archiving best practices and file naming standardization.

8)   Experience working with Google Suite products, including Docs, Sheets, and Drive.    

9)  In-progress College diploma or Bachelor’s degree; seeking to bridge academic learning with a passion for growing within the HR profession 

There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The hourly rate for this Toronto, Canada based role is $28 CAD.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-BR1

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our cultureand inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Role

The Account Executive is responsible for bringing new restaurants onto our dining network through a consultative sales approach.

OpenTable’s Account Executive team is dedicated to improving restaurants’ revenue potential by applying best-in-brand front-of-house management and online reservation technology. We are looking for sales professionals who are passionate about the restaurant industry and enjoy working with industry-leading technology.

This is a remote position, with up to 60% domestic travel.

In this role, you will:

• Target, identify and approach prospective restaurant customers within an assigned territory, with the aim of selling OpenTable products
• Cultivate and build upon existing relationships with top and elite restaurants to serve as a trusted adviser to your market’s client base.
• Provide high-quality, data-driven in-person and online demos of OpenTable products that are customized for each partner to determine solution needs
• Drive revenue by connecting with restaurateurs and building opportunities that will make all parties more successful
• Educate operators about trends in the industry and offer rare insights
• Challenge customers to think differently about their business
• Generate business and strategic plans to define your selling strategies and tactics
• Strategically overcome objections and competition
• Consistently over achieve monthly and quarterly acquisition and revenue targets.
• Utilise your customers’ experience to continually evolve the sales process and our product
• Provide and present customer feedback to the Product and Marketing teams
• Utilise Salesforce to run your territory, stay organised, forecast sales activity, and process contracts
• Enhanced product knowledge and expert data tools knowledge (such as Preset)
• Be visible in and amongst the hospitality industry through networking, events and consistent engagement.
  
  

Please apply if:

• You have 5+ years of proven experience in B2B sales
• High-reaching, tenacious and goal-oriented professional; always taking the lead, placing importance on outbound activities and being professionally persistent.
• You have well-honed discovery skills; asking questions and relating concepts to your prospects in impactful ways
• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is strongly preferred but not essential.
• You are skilled at communicating new points of view to customers that reframe and challenge the way they view their business.
• You have outstanding negotiating skills that help drive business value during sales engagements.
• You enjoy using data and analytics to advise decision-making and build business reasons
• You have strong time management and presentation skills and are comfortable with administrative tasks
• You are proficient in the use of Google Suite and Salesforce CRM.
• You are an insightful, team-orientated sales person who loves to collaborate and grow through learning and feedback as much as you love to close a deal.
• Ability to work in an unstructured and forward-thinking environment
• College degree required
• You are a native Italian speaker and proficient in English
  
  

A few of the benefits you get at OpenTable:

• Paid annual leave: Minimum 4 weeks (per applicable collective agreement).
• Paid sick leave: Covered per Italian law; employer/INPS shared coverage with medical certification.
• Maternity leave: 5 months paid leave (statutory entitlement).
• Parental leave: Up to 10 months total; includes 1 month paid at 80% (usable before the child turns 6).
• Bereavement leave: Up to 3 paid days per year for close family.

OpenTable extras

• Paid parental leave (enhanced): 16 weeks for birthing parents and 10 weeks for non-birthing parents at 100% pay.
• Wellbeing: Spring Health and Headspace.
• Learning & development: LinkedIn Learning.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

Please ensure you submit your Resume in English.

#LI-FF1

Business Development Manager (Account Executive)

Location: Can be located in Bath or near surrounding areas. 

• Cover a high-potential patch across Cornwall, Devon, Dorset, Gloucestershire, Somerset and Wiltshire
• Field-first role – you’ll spend your time out in territory, not tied to a desk
• No office commute – you plan your own schedule and hit the road to meet customers face to face

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About Our Role

Reporting to the District Director, you will be responsible for bringing new restaurants onto the OpenTable network through a consultative, insight-led sales approach.

As an Business Development Manager (Account Executive), you are often the first OpenTable partner a restaurant meets. Your knowledge of the local dining scene, paired with your ability to diagnose business needs and articulate value, makes you a critical voice in shaping how restaurants adopt technology and grow revenue.

You will own a defined territory, run your own book of business, and work closely with your local Restaurant Relations Manager (account management) to ensure long-term success across your market. Those who excel in this role frequently contribute insights to Product, Marketing, and Leadership, influencing how we innovate and grow.

We’re looking for driven, commercially minded sales professionals who care deeply about restaurants and want to represent products they feel proud to sell.

In this role, you will:

• Build and manage a high-quality pipeline across your territory, identifying and closing new business with independent and enterprise restaurants.
• Run meetings with restaurant owners and operators, understand their challenges, and present tailored demos and proposals.
• Become a trusted advisor within the local dining community, developing strong relationships and representing OpenTable with credibility.
• Drive restaurant revenue growth by positioning OpenTable’s platform as essential front-of-house and guest-acquisition technology.
• Develop territory plans, forecasts, and business strategies; meet or exceed monthly and quarterly acquisition targets.
• Navigate objections, competitive landscapes, and multi-stakeholder decisions with confidence.
• Partner with your Restaurant Relations Manager to ensure new customers are set up for long-term success.
• Feed back market trends, product opportunities, and customer insights to internal teams across Product, Marketing, Sales Ops, and Leadership.
• Use Salesforce to run your territory, stay organised, manage pipeline, and process contracts.
• Stay current on product developments, industry movements, and local restaurant trends.

Please apply if:

• A full UK driving licence and access to a car.
• A proven track record in new business sales — hospitality or SaaS experience strongly preferred.
• A high-energy, target-driven mindset, with the ability to manage multiple opportunities and hit ambitious goals.
• Excellent communication skills, capable of reframing customer thinking and influencing at all levels.
• Strong commercial acumen and understanding of market dynamics affecting restaurants.
• The ability to uncover customer needs, articulate ROI clearly, and close business confidently.
• Solid presentation skills, including running compelling in-person and virtual demos.
• Experience using CRM tools (Salesforce preferred) and comfort working with data to guide decisions.
• Strong organisation, attention to detail, and the ability to manage ~20–35% administrative work.
• A fast-learning, curious mindset — able to grasp complex concepts quickly.
  
  

In role Benefits

• Clear opportunities for career growth within Sales, Account Management, and Leadership.
• Access to leading chefs, restaurateurs, and industry events in your region.
• Comprehensive sales training at individual, regional, and global levels.
• Exposure to best practices across the restaurant and technology industries.
• A culture that values performance, collaboration, and having fun while doing it.
• Competitive base salary and full-time benefits package.

Benefits

• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-LT1

Business Development Manager (Account Executive)

Location: Can be located in Bristol or near surrounding areas. 

• Cover a high-potential patch across Cornwall, Devon, Dorset, Gloucestershire, Somerset and Wiltshire
• Field-first role – you’ll spend your time out in territory, not tied to a desk
• No office commute – you plan your own schedule and hit the road to meet customers face to face

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About Our Role

Reporting to the District Director, you will be responsible for bringing new restaurants onto the OpenTable network through a consultative, insight-led sales approach.

As Business Development Manager (Account Executive), you are often the first OpenTable partner a restaurant meets. Your knowledge of the local dining scene, paired with your ability to diagnose business needs and articulate value, makes you a critical voice in shaping how restaurants adopt technology and grow revenue.

You will own a defined territory, run your own book of business, and work closely with your local Restaurant Relations Manager (account management) to ensure long-term success across your market. Those who excel in this role frequently contribute insights to Product, Marketing, and Leadership, influencing how we innovate and grow.

We’re looking for driven, commercially minded sales professionals who care deeply about restaurants and want to represent products they feel proud to sell.

In this role, you will:

• Build and manage a high-quality pipeline across your territory, identifying and closing new business with independent and enterprise restaurants.
• Run meetings with restaurant owners and operators, understand their challenges, and present tailored demos and proposals.
• Become a trusted advisor within the local dining community, developing strong relationships and representing OpenTable with credibility.
• Drive restaurant revenue growth by positioning OpenTable’s platform as essential front-of-house and guest-acquisition technology.
• Develop territory plans, forecasts, and business strategies; meet or exceed monthly and quarterly acquisition targets.
• Navigate objections, competitive landscapes, and multi-stakeholder decisions with confidence.
• Partner with your Restaurant Relations Manager to ensure new customers are set up for long-term success.
• Feed back market trends, product opportunities, and customer insights to internal teams across Product, Marketing, Sales Ops, and Leadership.
• Use Salesforce to run your territory, stay organised, manage pipeline, and process contracts.
• Stay current on product developments, industry movements, and local restaurant trends.

Please apply if:

• A full UK driving licence and access to a car.
• A proven track record in new business sales — hospitality or SaaS experience strongly preferred.
• A high-energy, target-driven mindset, with the ability to manage multiple opportunities and hit ambitious goals.
• Excellent communication skills, capable of reframing customer thinking and influencing at all levels.
• Strong commercial acumen and understanding of market dynamics affecting restaurants.
• The ability to uncover customer needs, articulate ROI clearly, and close business confidently.
• Solid presentation skills, including running compelling in-person and virtual demos.
• Experience using CRM tools (Salesforce preferred) and comfort working with data to guide decisions.
• Strong organisation, attention to detail, and the ability to manage ~20–35% administrative work.
• A fast-learning, curious mindset — able to grasp complex concepts quickly.
  
  

In role Benefits

• Clear opportunities for career growth within Sales, Account Management, and Leadership.
• Access to leading chefs, restaurateurs, and industry events in your region.
• Comprehensive sales training at individual, regional, and global levels.
• Exposure to best practices across the restaurant and technology industries.
• A culture that values performance, collaboration, and having fun while doing it.
• Competitive base salary and full-time benefits package.

Benefits

• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-LT1

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About this role:

The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

This is a hybrid role; working from our London office twice a week,

In this role, you will:

• Lead the end-to-end management of a high-value portfolio of restaurant partners, acting as a trusted advisor to drive long-term success
• Own day-to-day customer engagement, resolving cases and tasks efficiently while maintaining a high standard of service
• Leverage data and insights to influence restaurant behaviour, driving product adoption and increased reservation availability
• Partner closely with customers to maximise engagement on the OpenTable platform and unlock commercial growth opportunities
• Act as a key point of contact for escalations, collaborating with Customer Support and field teams to resolve partner concerns
• Deliver remote presentations and training sessions to educate and empower restaurant partners
• Challenge and coach customers to think differently about their business, identifying opportunities for mutual growth
• Consistently achieve and exceed individual and team targets, with a strong focus on retention and reducing churn

About you:

• Fluent in English plus fluency in at least one of the following languages: French, Italian, German or Spanish
• Proven experience in account management and/or consultative selling, with a track record of driving customer growth
• Strong understanding of restaurant operations, with the ability to apply this knowledge in a commercial context
• Confident using data and insights to influence decisions, shape strategy and drive customer outcomes
• Skilled communicator with the ability to present, train and influence stakeholders at all levels
• Able to challenge customer thinking, introducing new perspectives that unlock opportunities for growth
• Highly organised and self-motivated, with the ability to manage multiple priorities under pressure and meet ambitious targets
• Collaborative mindset with a demonstrated ability to work cross-functionally to solve problems and deliver results

Benefits and Perks

🌍 Flexibility & time off
Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.

🧠 Health & wellbeing
Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance.

📈 Growth & development
We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.

✨ Extra perks
Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-FF1

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About this role:

The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. Are you in the business of building and managing relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

This is a hybrid role; working from our London office twice a week,

In this role, you will:

• Lead the end-to-end management of a high-value portfolio of restaurant partners, acting as a trusted advisor to drive long-term success
• Own day-to-day customer engagement, resolving cases and tasks efficiently while maintaining a high standard of service
• Leverage data and insights to influence restaurant behaviour, driving product adoption and increased reservation availability
• Partner closely with customers to maximise engagement on the OpenTable platform and unlock commercial growth opportunities
• Act as a key point of contact for escalations, collaborating with Customer Support and field teams to resolve partner concerns
• Deliver remote presentations and training sessions to educate and empower restaurant partners
• Challenge and coach customers to think differently about their business, identifying opportunities for mutual growth
• Consistently achieve and exceed individual and team targets, with a strong focus on retention and reducing churn

About you:

• Proven experience in account management and/or consultative selling, with a track record of driving customer growth
• Strong understanding of restaurant operations, with the ability to apply this knowledge in a commercial context
• Confident using data and insights to influence decisions, shape strategy and drive customer outcomes
• Skilled communicator with the ability to present, train and influence stakeholders at all levels
• Able to challenge customer thinking, introducing new perspectives that unlock opportunities for growth
• Highly organised and self-motivated, with the ability to manage multiple priorities under pressure and meet ambitious targets
• Collaborative mindset with a demonstrated ability to work cross-functionally to solve problems and deliver results
• Fluent in English plus at least one of the following: French, Italian, German or Spanish

Benefits and Perks

🌍 Flexibility & time off
Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.

🧠 Health & wellbeing
Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance.

📈 Growth & development
We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.

✨ Extra perks
Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-FF1

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture

The Office Manager, Workplace Experience is responsible for creating a world-class in-office experience for employees to focus on their roles and make connections.  This dynamic role will manage daily office operations, organize exciting events, handle facilities management, and provide support with hospitality in mind. 

This is a 9-month fixed-term maternity leave cover, with a potential extension to 12 months.

The role is part time with 60% capacity (3 days per week) required to be in our Melbourne office (Monday, Tuesday and Thursday).

About the role: 

• Collaborate and participate across the global Workplace network

• Oversee regional virtual communities and provide light assistance to our co-locations as needed

• Manage ongoing office operations, creating a clean, organised, and functional environment for all OpenTable employees and visitors

• Manage vendors related to the office, including existing contracts and developing new relationships

• Manage onsite food and beverage catering including snacks and lunches

• Oversight and ordering of office supplies, shipping and mail distribution

• Plan, coordinate, execute all aspects of office-initiated events including decorations, setup, and breakdown. Partner with IT for AV needs.

• Maintain office calendar and Wiki pages

• Identify opportunities to enhance office environment, operational standards, and processes

• Partner with Office Lead and Social Committee to manage office budget related to events, supplies, and catering

• Partner with Office Lead to build and present monthly house meetings

• Partner with Events teams to facilitate localized approach to programs and initiatives across the workplace footprint (e.g. Do Good Week, Sustainability, Diversity & Inclusion, All Hands, Offsites, etc.)

• Partner with cross-functional teams, including Leadership, IT/AV, P&C, Legal, Finance, and Security

• Assist local office leadership with ad hoc administrative tasks

• Act as Floor Warden for local Life Safety drills and events

• Respond to emergencies and urgent issues promptly and appropriately

• Coordinate with IT and P&C for new hire equipment setup and collection

• Partner with Real Estate on facilities and office footprint operations, including (but not limited to):

• Implementation and upkeep of safety procedures and physical security protocols (e.g. safety teams, first aid, paperwork audits, etc.)

• Office moves and refurbishments

• Upkeep of office functionality (e.g. repairs, furniture, power, lights, pantry equipment, etc.)

• Perform other responsibilities as directed by the Workplace Manager

Please apply if:

• 2-3+ years of experience in workplace experience or workplace operations

• Ability to lift 20kg

• Able to maintain professionalism and discretion

• Strong organizational skills with great attention to detail

• Strong communication skills (verbal, written, and listening)

• Strong interpersonal skills; professional, friendly demeanor; desire to assist others and face challenges head on

• Strong time management, set priorities and meet timelines

• Hospitality mindset

• Collaborative teammate, Flexible, positive, upbeat attitude

• Proactive - Quick on your feet and an excellent multi-tasker

• Forward thinker, anticipating the needs of others

• Ability to balance multiple detailed tasks simultaneously and independently, and the ability to adapt to changing roles and priorities

• Proficiency with Mac or Windows operating system, Slack, and Google Suite apps

Benefits:

• Work from (almost) anywhere; wherever you do your best work.

• Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.

• Annual Health and Wellness Reimbursement.

• 1 floating day off per year to celebrate your birthday or another occasion of your choice!

• Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work!).

• Paid volunteer time.

• Monthly catered office events.

• Learning and Development opportunities.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

OpenTable’s Sales and Restaurant Relations team is dedicated to improving restaurants’ revenue potential by utilizing best in brand front-of-house management and online reservation technology. We are looking for people who are passionate about the restaurant industry and want to feel good about the products they sell and represent. This is high-adrenaline; client-facing sales role requires deep industry expertise, tried sales and account management ability with a particular penchant for closing deals and developing relationships with our current customers and a broad base of industry contacts.

The Position

It is our mission to take care of each valued customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving comprehensive adoption in the process. We reduce churn by effectively demonstrating to restaurants the significant value our products and services provided. Are you in the business of building and maintaining relationships? Are you satisfied by keeping an organized schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

Reporting to the Sales & Services Manager, the Account Manager & Central Queue Associate Account Manager is responsible for the restaurant customer lifecycle with OpenTable. It begins with customizing and installing OpenTable, followed by extensive training of restaurant staff. You are charged with driving engagement, increasing reservation availability, and decreasing churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars, and other methods to convey ideas, perform training and resolve open issues.

In This Role, You Will:

• Build, cultivate, and expand high-level relationships with assigned restaurants, serving as a trusted advisor and long-term strategic partner.
• Own the end-to-end customer lifecycle, including onboarding, installation, configuration, training, adoption, retention, and revenue growth.
• Lead and manage a defined portfolio and market segment, driving high retention rates and reducing churn.
• Perform and oversee OpenTable software installations, customizing solutions to meet each restaurant’s operational needs.
• Act as the primary liaison and advocate for restaurant partners, resolving cross-functional issues across Product, Support, Finance (AR), Marketing, and Sales.
• Proactively resolve customer cases and daily tasks while ensuring timely follow-up and high customer satisfaction.
• Provide data, insights, and performance reports to help restaurant partners optimize operations and change behaviors that drive success.
• Strategically overcome objections and competitive challenges while positioning OpenTable’s solutions effectively.
• Deliver customized product demonstrations and strategic presentations to current clients and prospects.
• Encourage customers to think differently about their business by sharing industry trends, best practices, and unique insights.
• Drive engagement on the OpenTable platform to increase reservation availability and overall utilization.
• Consistently meet and exceed individual, team, revenue, and retention goals.
• Maintain accurate documentation, forecasts, pipelines, and win/loss insights in account management systems (including Salesforce).
• Stay current on OpenTable products, solutions, and enhancements, continuously evolving account management strategies and processes.
• Listen to market needs and customer feedback, sharing insights with Product and Marketing teams to influence roadmap and go-to-market strategies.
• Collaborate closely with Account Executives, Inside Sales, Customer Support, and Field teams to ensure seamless customer experiences.
• Collaborate with our internal billing team to support restaurants to have the best experiences, as well as work proactively in our internal billing projects that impact customer retention
• Deliver initial and ongoing training remotely to restaurant staff to maximize product adoption and engagement.
• Conduct remote restaurant or group meetings,  to attend different areas like performance in our network, use our marketing engine to increase the exposure, and use our integrations

Please Apply If:

• Proven experience in account management, consultative selling, or equivalent customer-facing roles within the restaurant or hospitality industry.
• Deep knowledge of restaurant operations and hands-on experience working within local restaurant markets.
• Strong customer service orientation with a consistent record of driving results through trusted advisory relationships.
• Demonstrated ability to work cross-functionally across multiple departments to solve complex problems and deliver outcomes.
• Highly self-motivated, tenacious, and results-driven, with the ability to perform under pressure and against ambitious goals and deadlines.
• Skilled at presenting new perspectives that reframe how customers think about their business and drive strategic change.
• Strong analytical skills, with the ability to gather, interpret, and leverage data to support and influence business decisions.
• Excellent communication, listening, influencing, training, and interpersonal skills, both written and verbal.
• Exceptional organization, documentation, prioritization, and time-management capabilities.
• Comfortable and effective working in unstructured, fast-paced, and entrepreneurial environments.
• Experience using Salesforce or equivalent CRM systems; OpenTable software experience is a plus.
• Proficiency with Microsoft Windows, Office tools, and internet-based applications; basic web design or HTML knowledge is a plus.
• Valid driver’s license and reliable transportation for business-related travel (expenses reimbursed).
• Bilingual (Spanish/English) required.
• College or university degree preferred.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Christmas Bonus - 30 days
• 20 days of paid time off a year
• 25% vacation premium
• Private health, dental, and life insurance
• Monthly social events and happy hours

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. 

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

In this role, as a Senior Product Designer, you will:

• Design the core experiences that restaurants, partners, and internal teams use to connect to OpenTable — from onboarding, reporting, security, to APIs and partner tools.
• Collaborate closely with a smart and dedicated team of product designers, product managers, and engineers to deliver practical, high‑quality solutions that scale.
• Champion product concepts that expertly balance customer needs with critical business goals.
• Become an expert in restaurants’ needs by planning and facilitating research with restaurant owners and staff; turning findings into actionable design direction.

How we design for restaurants

Please apply if:

You enjoy solving complex design challenges and are a systems thinker. You have experience designing for web and have an exceptional portfolio that showcases a breadth of product design work. You also have:

• Minimum of 5 years of professional experience in product design.
• Experience designing for B2B experiences or a proven track record of solving for highly complex workflows.
• Experience leading and facilitating workshops with cross functional partners.
• Led end-to-end user research initiatives including planning, facilitating, and synthesis to translate findings into intuitive, evidence-based design solutions that directly address user pain points.
• Previous experience with onboarding is a plus.
• The ability to manage time effectively and can self-direct to deliver against agreed-upon commitments.
• Strong visual and interaction skills.
• The ability to negotiate, prioritize, and break down design work into measurable outcomes while advocating for the user.
• Incorporated AI into workflows to improve and speed up design process and outcomes.
• Strong curiosity and willingness to learn from others.
• An appetite and appreciation for feedback from stakeholders and peers.
• Strong written and verbal communication skills and can clearly articulate design decisions.
• Experience working with remote teams.
• Expertise in Figma and other prototyping tools.

When applying, please include a resume (including a password to your portfolio) and a PDF or link to an online portfolio.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 5 weeks paid vacation
• Private health & dental insurance
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We’re looking for a Director of Product Design to lead design across our Diner Platform teams. This is a senior leadership role with great scope: you’ll manage a global team of 9 (with 2 direct reports), and work in close partnership with Product, Engineering, Research, Data Science, Design Systems, and Brand to deliver experiences that meaningfully move the needle for restaurants and diners worldwide.

You’ll be a key voice within our UX leadership team — shaping how we work, raising the quality bar, creating space for innovation, and investing in the growth of your team. This role reports directly to the Vice President of Product Design & Research.

What you’ll do

• Lead and grow a high-performing design team — manage, mentor, and develop designers and design managers, helping them do their best work and advance their careers
• Set and drive design quality — own the standard for what great looks like across your product area, from early concept through shipping
• Partner cross-functionally — collaborate with Product, Engineering, and Research to align on direction, build consensus, and deliver outcomes that serve users and the business
• Create and communicate vision — define a compelling design direction for your teams and make it legible to stakeholders through clear storytelling and strong presentations
• Improve how we work — identify friction in our processes and actively partner with UX and product development leadership to fix it
• Use data to drive decisions — bring a rigorous, evidence-informed approach to design choices at every level

What we need

• Design craft and leadership: Hands-on product design experience with a strong portfolio demonstrating impact at scale. Deep expertise in both native apps and web experiences — you understand the nuances of each platform. Exceptional visual design skills and strong systems thinking.
• Strategic and communication skills: Skilled at stakeholder management and building alignment across multiple teams and levels. A strong storyteller — you can develop and deliver compelling presentations to executive audiences.  A critical thinker who can hold their own in a debate while remaining open, curious, and kind. Experience in B2B design or other complex, ambiguous product spaces.
• People leadership: A proven track record of growing designers and design managers — you know how to motivate people, unlock their potential, and support their career goals.  Collaborative by nature; you give and receive feedback well and build trust across disciplines.
• Growth mindset: Data-driven and intellectually honest. Committed to continuous improvement — for yourself, your team, and our products.

Bonus points

• Experience in or genuine passion for the restaurant industry and food culture
• Experience designing dual-sided or marketplace products

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 5 weeks paid vacation
• Private health & dental insurance
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We’re looking for a Director of Product Design to lead design across our Diner Platform teams. This is a senior leadership role with great scope: you’ll manage a global team of 9 (with 2 direct reports), and work in close partnership with Product, Engineering, Research, Data Science, Design Systems, and Brand to deliver experiences that meaningfully move the needle for restaurants and diners worldwide.

You’ll be a key voice within our UX leadership team — shaping how we work, raising the quality bar, creating space for innovation, and investing in the growth of your team. This role reports directly to the Vice President of Product Design & Research.

What you’ll do

• Lead and grow a high-performing design team — manage, mentor, and develop designers and design managers, helping them do their best work and advance their careers
• Set and drive design quality — own the standard for what great looks like across your product area, from early concept through shipping
• Partner cross-functionally — collaborate with Product, Engineering, and Research to align on direction, build consensus, and deliver outcomes that serve users and the business
• Create and communicate vision — define a compelling design direction for your teams and make it legible to stakeholders through clear storytelling and strong presentations
• Improve how we work — identify friction in our processes and actively partner with UX and product development leadership to fix it
• Use data to drive decisions — bring a rigorous, evidence-informed approach to design choices at every level

What we need

• Design craft and leadership: Hands-on product design experience with a strong portfolio demonstrating impact at scale. Deep expertise in both native apps and web experiences — you understand the nuances of each platform. Exceptional visual design skills and strong systems thinking.
• Strategic and communication skills: Skilled at stakeholder management and building alignment across multiple teams and levels. A strong storyteller — you can develop and deliver compelling presentations to executive audiences.  A critical thinker who can hold their own in a debate while remaining open, curious, and kind. Experience in B2B design or other complex, ambiguous product spaces.
• People leadership: A proven track record of growing designers and design managers — you know how to motivate people, unlock their potential, and support their career goals.  Collaborative by nature; you give and receive feedback well and build trust across disciplines.
• Growth mindset: Data-driven and intellectually honest. Committed to continuous improvement — for yourself, your team, and our products.

Bonus points

• Experience in or genuine passion for the restaurant industry and food culture
• Experience designing dual-sided or marketplace products

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We’re looking for a Director of Product Design to lead design across our Diner Platform teams. This is a senior leadership role with great scope: you’ll manage a global team of 9 (with 2 direct reports), and work in close partnership with Product, Engineering, Research, Data Science, Design Systems, and Brand to deliver experiences that meaningfully move the needle for restaurants and diners worldwide.

You’ll be a key voice within our UX leadership team — shaping how we work, raising the quality bar, creating space for innovation, and investing in the growth of your team. This role reports directly to the Vice President of Product Design & Research.

What you’ll do

• Lead and grow a high-performing design team — manage, mentor, and develop designers and design managers, helping them do their best work and advance their careers
• Set and drive design quality — own the standard for what great looks like across your product area, from early concept through shipping
• Partner cross-functionally — collaborate with Product, Engineering, and Research to align on direction, build consensus, and deliver outcomes that serve users and the business
• Create and communicate vision — define a compelling design direction for your teams and make it legible to stakeholders through clear storytelling and strong presentations
• Improve how we work — identify friction in our processes and actively partner with UX and product development leadership to fix it
• Use data to drive decisions — bring a rigorous, evidence-informed approach to design choices at every level

What we need

• Design craft and leadership: Hands-on product design experience with a strong portfolio demonstrating impact at scale. Deep expertise in both native apps and web experiences — you understand the nuances of each platform. Exceptional visual design skills and strong systems thinking.
• Strategic and communication skills: Skilled at stakeholder management and building alignment across multiple teams and levels. A strong storyteller — you can develop and deliver compelling presentations to executive audiences.  A critical thinker who can hold their own in a debate while remaining open, curious, and kind. Experience in B2B design or other complex, ambiguous product spaces.
• People leadership: A proven track record of growing designers and design managers — you know how to motivate people, unlock their potential, and support their career goals.  Collaborative by nature; you give and receive feedback well and build trust across disciplines.
• Growth mindset: Data-driven and intellectually honest. Committed to continuous improvement — for yourself, your team, and our products.

Bonus points

• Experience in or genuine passion for the restaurant industry and food culture
• Experience designing dual-sided or marketplace products

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 5 days per week
• Beautiful office in the Empire State Building with lots of building amenities, such as a gym,  multi-purpose room, in-building Starbucks, and more. 

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $220,000-$275,000.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We’re looking for a Director of Product Design to lead design across our Diner Platform teams. This is a senior leadership role with great scope: you’ll manage a global team of 9 (with 2 direct reports), and work in close partnership with Product, Engineering, Research, Data Science, Design Systems, and Brand to deliver experiences that meaningfully move the needle for restaurants and diners worldwide.

You’ll be a key voice within our UX leadership team — shaping how we work, raising the quality bar, creating space for innovation, and investing in the growth of your team. This role reports directly to the Vice President of Product Design & Research.

What you’ll do

• Lead and grow a high-performing design team — manage, mentor, and develop designers and design managers, helping them do their best work and advance their careers
• Set and drive design quality — own the standard for what great looks like across your product area, from early concept through shipping
• Partner cross-functionally — collaborate with Product, Engineering, and Research to align on direction, build consensus, and deliver outcomes that serve users and the business
• Create and communicate vision — define a compelling design direction for your teams and make it legible to stakeholders through clear storytelling and strong presentations
• Improve how we work — identify friction in our processes and actively partner with UX and product development leadership to fix it
• Use data to drive decisions — bring a rigorous, evidence-informed approach to design choices at every level

What we need

• Design craft and leadership: Hands-on product design experience with a strong portfolio demonstrating impact at scale. Deep expertise in both native apps and web experiences — you understand the nuances of each platform. Exceptional visual design skills and strong systems thinking.
• Strategic and communication skills: Skilled at stakeholder management and building alignment across multiple teams and levels. A strong storyteller — you can develop and deliver compelling presentations to executive audiences.  A critical thinker who can hold their own in a debate while remaining open, curious, and kind. Experience in B2B design or other complex, ambiguous product spaces.
• People leadership: A proven track record of growing designers and design managers — you know how to motivate people, unlock their potential, and support their career goals.  Collaborative by nature; you give and receive feedback well and build trust across disciplines.
• Growth mindset: Data-driven and intellectually honest. Committed to continuous improvement — for yourself, your team, and our products.

Bonus points

• Experience in or genuine passion for the restaurant industry and food culture
• Experience designing dual-sided or marketplace products

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 2 days per week
• Convenient downtown SF office location close to the Montgomery MUNI and BART stations. 
• Building amenities, such as a gym, dog policy, & bike parking

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $220,000-$275,000.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We’re looking for a Director of Product Design to lead design for our table management system and private dining teams. You’ll manage a global team of talented product designers, and collaborate closely with product managers, engineering, research, data science, design systems, brand design, and more to ensure we’re delivering value to our customers and creating experiences that will meaningfully impact restaurants and diners around the world.

You’ll be an influential partner embedded in our UX team, where you’ll pair closely with product development colleagues and leaders in optimizing our processes and improving ways of working together, overseeing design quality and creating space for innovation, and ensuring your direct reports are challenged and supported along their career growth journey. 

Learn more about how we work at opentable.design.

About you:

• You have hands on experience in product design and understand how to establish, implement and maintain impactful, delightful and effective user experiences both through yourself and others
• You have a proven track record in growing designers and design managers, motivating them and helping them achieve their career goals 
• You have deep expertise in native apps and web experiences, with a masterful understanding of the nuances and best practices across each platform 
• You have exceptional visual design skills
• You have extensive experience in design for B2B or ambiguous spaces
• You are data-driven and consistently utilize data to inform decision making  
• You are highly skilled in stakeholder management, and are able to build consensus across multiple disciplines, balancing the needs of our users, our teams, and our business
• You have strong systems-thinking, analytical, problem-solving, and interpretation skills
• You can create and evangelize a vision, and develop comprehensive plans to bring that vision to life through your team
• You’re a great storyteller with the ability to create effective verbal and written communication, including the ability to develop and deliver presentations to internal audiences
• You are a critical thinker—when finding yourself in a debate, you can appreciate both sides of an issue while remaining kind and standing by your convictions
• You are highly collaborative and value feedback and input from others  
• You continuously value introspection to improve yourself, your team, and your products

What else would make you stand out?

• Experience in the restaurant industry and/or a passion for food and dining
• Experience working on dual-market products

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 5 weeks paid vacation
• Private health & dental insurance
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We’re looking for a Director of Product Design to lead design for our table management system and private dining teams. You’ll manage a global team of talented product designers, and collaborate closely with product managers, engineering, research, data science, design systems, brand design, and more to ensure we’re delivering value to our customers and creating experiences that will meaningfully impact restaurants and diners around the world.

You’ll be an influential partner embedded in our UX team, where you’ll pair closely with product development colleagues and leaders in optimizing our processes and improving ways of working together, overseeing design quality and creating space for innovation, and ensuring your direct reports are challenged and supported along their career growth journey. 

Learn more about how we work at opentable.design.

About you:

• You have hands on experience in product design and understand how to establish, implement and maintain impactful, delightful and effective user experiences both through yourself and others
• You have a proven track record in growing designers and design managers, motivating them and helping them achieve their career goals 
• You have deep expertise in native apps and web experiences, with a masterful understanding of the nuances and best practices across each platform 
• You have exceptional visual design skills
• You have extensive experience in design for B2B or ambiguous spaces
• You are data-driven and consistently utilize data to inform decision making  
• You are highly skilled in stakeholder management, and are able to build consensus across multiple disciplines, balancing the needs of our users, our teams, and our business
• You have strong systems-thinking, analytical, problem-solving, and interpretation skills
• You can create and evangelize a vision, and develop comprehensive plans to bring that vision to life through your team
• You’re a great storyteller with the ability to create effective verbal and written communication, including the ability to develop and deliver presentations to internal audiences
• You are a critical thinker—when finding yourself in a debate, you can appreciate both sides of an issue while remaining kind and standing by your convictions
• You are highly collaborative and value feedback and input from others  
• You continuously value introspection to improve yourself, your team, and your products

What else would make you stand out?

• Experience in the restaurant industry and/or a passion for food and dining
• Experience working on dual-market products

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 5 weeks paid vacation
• Private health & dental insurance
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $220,000 - $275,000 USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We’re looking for a Director of Product Design to lead design for our table management system and private dining teams. You’ll manage a global team of talented product designers, and collaborate closely with product managers, engineering, research, data science, design systems, brand design, and more to ensure we’re delivering value to our customers and creating experiences that will meaningfully impact restaurants and diners around the world.

You’ll be an influential partner embedded in our UX team, where you’ll pair closely with product development colleagues and leaders in optimizing our processes and improving ways of working together, overseeing design quality and creating space for innovation, and ensuring your direct reports are challenged and supported along their career growth journey. 

Learn more about how we work at opentable.design.

About you:

• You have hands on experience in product design and understand how to establish, implement and maintain impactful, delightful and effective user experiences both through yourself and others
• You have a proven track record in growing designers and design managers, motivating them and helping them achieve their career goals 
• You have deep expertise in native apps and web experiences, with a masterful understanding of the nuances and best practices across each platform 
• You have exceptional visual design skills
• You have extensive experience in design for B2B or ambiguous spaces
• You are data-driven and consistently utilize data to inform decision making  
• You are highly skilled in stakeholder management, and are able to build consensus across multiple disciplines, balancing the needs of our users, our teams, and our business
• You have strong systems-thinking, analytical, problem-solving, and interpretation skills
• You can create and evangelize a vision, and develop comprehensive plans to bring that vision to life through your team
• You’re a great storyteller with the ability to create effective verbal and written communication, including the ability to develop and deliver presentations to internal audiences
• You are a critical thinker—when finding yourself in a debate, you can appreciate both sides of an issue while remaining kind and standing by your convictions
• You are highly collaborative and value feedback and input from others  
• You continuously value introspection to improve yourself, your team, and your products

What else would make you stand out?

• Experience in the restaurant industry and/or a passion for food and dining
• Experience working on dual-market products

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 5 weeks paid vacation
• Private health & dental insurance
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We’re looking for a Director of Product Design to lead design for our table management system and private dining teams. You’ll manage a global team of talented product designers, and collaborate closely with product managers, engineering, research, data science, design systems, brand design, and more to ensure we’re delivering value to our customers and creating experiences that will meaningfully impact restaurants and diners around the world.

You’ll be an influential partner embedded in our UX team, where you’ll pair closely with product development colleagues and leaders in optimizing our processes and improving ways of working together, overseeing design quality and creating space for innovation, and ensuring your direct reports are challenged and supported along their career growth journey. 

Learn more about how we work at opentable.design.

About you:

• You have hands on experience in product design and understand how to establish, implement and maintain impactful, delightful and effective user experiences both through yourself and others
• You have a proven track record in growing designers and design managers, motivating them and helping them achieve their career goals 
• You have deep expertise in native apps and web experiences, with a masterful understanding of the nuances and best practices across each platform 
• You have exceptional visual design skills
• You have extensive experience in design for B2B or ambiguous spaces
• You are data-driven and consistently utilize data to inform decision making  
• You are highly skilled in stakeholder management, and are able to build consensus across multiple disciplines, balancing the needs of our users, our teams, and our business
• You have strong systems-thinking, analytical, problem-solving, and interpretation skills
• You can create and evangelize a vision, and develop comprehensive plans to bring that vision to life through your team
• You’re a great storyteller with the ability to create effective verbal and written communication, including the ability to develop and deliver presentations to internal audiences
• You are a critical thinker—when finding yourself in a debate, you can appreciate both sides of an issue while remaining kind and standing by your convictions
• You are highly collaborative and value feedback and input from others  
• You continuously value introspection to improve yourself, your team, and your products

What else would make you stand out?

• Experience in the restaurant industry and/or a passion for food and dining
• Experience working on dual-market products

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 5 weeks paid vacation
• Private health & dental insurance
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $220,000 - $275,000 USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

*This is a Hybrid role based out of our Norwalk, CT office

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The People Operations team at OpenTable is dedicated to enhancing the employee experience while prioritizing efficiency and scalability. As a Global Mobility & Immigration Partner, you will play a critical role in leading global mobility and immigration needs.

This role is responsible for leading and optimizing the company’s global mobility and immigration processes. It requires a highly proactive, organized, and diligent individual to ensure smooth, efficient, and effective handling of all related cases. The successful candidate will be a specialist in their field, ensuring that cases are not just handled but driven to successful and timely completion.

Job Responsibilities:

• As a Global Mobility & Immigration Partner, you will be the subject matter expert and evolve OpenTable’s global mobility and immigration programs, ensuring compliance, scalability, and a consistent employee experience across all markets globally.
• Proactively gather and share knowledge on immigration laws, visa requirements, and standard methodologies with HR Business Partners and employees.
• Own and lead the end-to-end process for global mobility, business travel and immigration cases, ensuring efficient and timely completion while creating a positive employee experience.
• Support the development and continuous improvement of global mobility policies, ensuring alignment with local legal requirements and company objectives.
• Anticipate and identify potential challenges and roadblocks, and effectively partner internally and with external parties to address these, providing innovative solutions.
• Serve as the primary point of contact for HR Business Partners, external counsel, and employees, ensuring proactive communication regarding case statuses and managing processes effectively to minimize the need for follow-up.
• Collaborate closely with external legal counsel to drive timely and accurate information, ensuring that all parties are kept informed and aligned.
• Work closely with People Operations Specialists to align immigration and mobility processes with overall people operations, such as onboarding, payroll, and benefits administration. Leverage their knowledge of local regulations and practices to ensure compliance and to avoid delays.
• Partner with other key internal teams such as Compensation, Payroll, Talent Acquisition and Legal to ensure smooth and efficient case management.
• Identify and implement a scalable and structured approach to handling cases, enhancing efficiency and minimizing disruption and reactive urgent requests.
• Establish a comprehensive and systematic process for collecting and analyzing data on all costs associated with immigration and mobility for active and upcoming cases. This includes relocation costs, visa expirations, renewals, and new applications providing accurate financial insights for strategic decision-making, budget planning, and executive approval.
• Review and refine current processes to ensure a proactive approach, focusing on communication and process visibility for partners.
• Regularly seek feedback from collaborators and adjust strategies as vital to meet business needs.

Job Specifications:

• 5+ years of experience in leading global mobility and immigration processes, including visa applications, renewals, and relocations across multiple regions, with a strong focus on USA and European immigration laws and regulations.
• In-depth knowledge of immigration laws, visa categories, work permits, and global mobility standard processes, particularly within Europe.
• Confirmed experience in managing sophisticated cases with tight deadlines, including the end-to-end handling of visa cases and relocations.
• Experience in gathering, analyzing, and reporting on data related to immigration and mobility.
• Exceptional organizational, communication and analytical skills.
• Demonstrated ability to work independently and proactively in a fast-paced environment.
• Experience in developing and maintaining case tracking systems and improving process efficiencies.
• Experience with HR technology, specifically Workday and Zendesk
• Experience in managing budgets for global mobility programs, including forecasting and cost analysis.
• Flexibility with working hours due to the global reach of the business

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 5 days per week
• Beautiful office in the Empire State Building with lots of building amenities, such as a gym,  multi-purpose room, in-building Starbucks, and more. 

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $105,000-$120,000.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

#LI-BR1

*This is a Hybrid role based out of our NYC office 2x per week

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The People Operations team at OpenTable is dedicated to enhancing the employee experience while prioritizing efficiency and scalability. As a Global Mobility & Immigration Partner, you will play a critical role in leading global mobility and immigration needs.

This role is responsible for leading and optimizing the company’s global mobility and immigration processes. It requires a highly proactive, organized, and diligent individual to ensure smooth, efficient, and effective handling of all related cases. The successful candidate will be a specialist in their field, ensuring that cases are not just handled but driven to successful and timely completion.

Job Responsibilities:

• As a Global Mobility & Immigration Partner, you will be the subject matter expert and evolve OpenTable’s global mobility and immigration programs, ensuring compliance, scalability, and a consistent employee experience across all markets globally.
• Proactively gather and share knowledge on immigration laws, visa requirements, and standard methodologies with HR Business Partners and employees.
• Own and lead the end-to-end process for global mobility, business travel and immigration cases, ensuring efficient and timely completion while creating a positive employee experience.
• Support the development and continuous improvement of global mobility policies, ensuring alignment with local legal requirements and company objectives.
• Anticipate and identify potential challenges and roadblocks, and effectively partner internally and with external parties to address these, providing innovative solutions.
• Serve as the primary point of contact for HR Business Partners, external counsel, and employees, ensuring proactive communication regarding case statuses and managing processes effectively to minimize the need for follow-up.
• Collaborate closely with external legal counsel to drive timely and accurate information, ensuring that all parties are kept informed and aligned.
• Work closely with People Operations Specialists to align immigration and mobility processes with overall people operations, such as onboarding, payroll, and benefits administration. Leverage their knowledge of local regulations and practices to ensure compliance and to avoid delays.
• Partner with other key internal teams such as Compensation, Payroll, Talent Acquisition and Legal to ensure smooth and efficient case management.
• Identify and implement a scalable and structured approach to handling cases, enhancing efficiency and minimizing disruption and reactive urgent requests.
• Establish a comprehensive and systematic process for collecting and analyzing data on all costs associated with immigration and mobility for active and upcoming cases. This includes relocation costs, visa expirations, renewals, and new applications providing accurate financial insights for strategic decision-making, budget planning, and executive approval.
• Review and refine current processes to ensure a proactive approach, focusing on communication and process visibility for partners.
• Regularly seek feedback from collaborators and adjust strategies as vital to meet business needs.

Job Specifications:

• 5+ years of experience in leading global mobility and immigration processes, including visa applications, renewals, and relocations across multiple regions, with a strong focus on USA and European immigration laws and regulations.
• In-depth knowledge of immigration laws, visa categories, work permits, and global mobility standard processes, particularly within Europe.
• Confirmed experience in managing sophisticated cases with tight deadlines, including the end-to-end handling of visa cases and relocations.
• Experience in gathering, analyzing, and reporting on data related to immigration and mobility.
• Exceptional organizational, communication and analytical skills.
• Demonstrated ability to work independently and proactively in a fast-paced environment.
• Experience in developing and maintaining case tracking systems and improving process efficiencies.
• Experience with HR technology, specifically Workday and Zendesk
• Experience in managing budgets for global mobility programs, including forecasting and cost analysis.
• Flexibility with working hours due to the global reach of the business

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 5 days per week
• Beautiful office in the Empire State Building with lots of building amenities, such as a gym,  multi-purpose room, in-building Starbucks, and more. 

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $105,000-$120,000.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

#LI-BR1

Principal Product Manager, Market Expansion

Location: New York, NY (Hybrid Position, in office 2 days per week) - Empire State Building

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the role: 

We’re seeking a Principal Product Manager to drive market expansion by identifying and executing growth opportunities through data-driven insights. You’ll lead cross-functional teams, develop executive-level strategies, and bridge strategy with execution. This New York-based, hybrid role requires expertise in product management, strategic analysis, and communication across global teams. 

Join us in shaping our product roadmap while fostering a diverse, inclusive workplace that thrives on collaboration and empowers both restaurants and diners!

Responsibilities

• Partner with OpenTable product and cross-functional leadership as well as external stakeholders (customer, prospects, partners) to identify and evaluate, influence and execute on growth opportunities, focusing on data-driven insights and delivering executive-ready content. 
• Lead cross-functional project teams to structure and execute a range of analyses and develop executive-level recommendations, including but not limited to market sizing and opportunity analysis, benchmarking and positioning, build vs buy analyses, etc.
• Deep expertise in building and evangelizing compelling, data-driven business cases across diverse areas. 
• Can bridge the gap between strategy and execution - driving product definition, prioritization, execution and evangelization of strategic projects as needed. Can act as quarterback across multiple cross-functional teams to drive forward strategic initiatives like international expansion or penetrating a new segment.
• Masterful communicator: Support executive narratives that communicate the overall strategy and how we are executing against our strategy.
• Establish frameworks, playbooks and tools for effectively managing horizontal projects across a matrixed organization and achieving goals. 
• Ensure the team and broader org stays up-to-date on market and customer trends relevant to strategic initiatives, articulates implications for existing and future product roadmap and influences stakeholders to make informed decisions.

Experience

• Bachelor's degree 
• 8 years of experience in management consulting, product management and strategy, or analytics in a technology company.
• Experience working with and analyzing data, and managing multiple projects.
• Experience working with product and engineering teams.
• Excellent communication skills.
• Business strategy or consulting experience 
• Experience working in product development teams 

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 5 days per week
• Beautiful office in the Empire State Building with lots of building amenities, such as a gym, multi-purpose room, in-building Starbucks, and more.

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $200,000-$230,000

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-LT1 

About OpenTable:

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role

Reporting to the Manager, Revenue Strategy and Operations, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics in North America. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, operations, finance, engineering, and data analytics to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal partners to inform short and long term strategy and action plans. The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting.

The Sr. Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services and Marketing organization, the ability to learn quickly, and to be able to work in ambiguity. You'll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations and owning stakeholder relationships. Experience with Salesforce, SQL queries, BI tools (Preset, Tableau, Power BI, Looker) and a finance, analytics or strategy background highly preferred.

Responsibilities

• Sophisticated analytics to support global Sales, Services, and Marketing decisions, including recurring monitoring of key performance metrics and the health of specific business segments
• Prepare and present analyses and narratives for audiences ranging from field sales to senior leadership
• Translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales, marketing and operations teams
• Cultivate and manage strategic relationships with various sales leaders, partnering with them to drive key initiatives and measurable results across diverse business segments
• Manage flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for various ad hoc analyses, reporting needs, process and system enhancement requests
• Partner with Salesforce and BI teams to implement process and data optimizations
• Build and maintain financial models, forecasts and dashboards for various business scenarios
• Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management

Skills

• 3-5+ years of experience in analytics and at least 2 years of experience leading Analytics efforts with an organization
• Experience with Snowflake or any other relational database
• Strong SQL skills + Experience with design and development of ETL processes
• Advanced proficiency with data visualization tools (e.g., Preset, PowerBI, Tableau) to build self-serve dashboards
• Advanced Excel/Google Sheets skills (e.g., pivot tables, V/XLOOKUP, INDEX/MATCH) required
• Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
• Proactive, advanced user of AI and automation tools (e.g., generative AI, code copilots, workflow automation) to accelerate analysis, improve quality, and operationalize repeatable workflows.
• Experience with Google Platforms: Google Analytics, Google Ads, Google Search a plus
• Strong preference for experience with marketplace dynamics and pricing analysis (e.g., pricing, discounting, yield analysis)
• Strong data quality and debugging mindset; ability to reconcile results and resolve issues with BI/Engineering
• Proven ability to effectively manage multiple stakeholders
• Strong verbal and written communication skills, including detailing business processes and requirements
• Excellent analytical, reporting, problem-solving, negotiation, and project coordination skills
• Experience with LTV/CAC, commission/incentives, and sales territory management a plus
• Experience with Google Platforms (Google Analytics, Google Ads, Google Search) a plus
• Understanding of sales process within OpenTable, or equivalent sales process experience
• Quick-thinking, self-starter with a strong sense of ownership and ability to manage competing priorities in a fast-paced environment
• High energy, growth mindset, and strong sense of curiosity; willingness to take on tough projects

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $80,000-$90,000 USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-LR1

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role
OpenTable is seeking a Senior Director of B2B Marketing to lead and scale our end-to-end marketing strategy for restaurant partners. This is a high-impact leadership role for a strategic operator who can connect brand and demand into a single, full-funnel growth engine.

You’ll define the vision from awareness through pipeline, conversion, adoption, expansion, and retention—translating business strategy into compelling creative, scalable programs, and measurable revenue impact. You’ll lead a large, multidisciplinary team and serve as a senior partner to Sales, Product Marketing, and Partnerships.

What You’ll Own

• Full-Funnel B2B Strategy: Define and execute a comprehensive marketing strategy that drives awareness, pipeline growth, conversion, customer engagement, and retention.

• Brand Leadership: Elevate OpenTable’s B2B brand—sharpening positioning, narrative, and differentiation across all channels and audiences.

• Demand Generation: Build and scale integrated demand programs that create predictable pipeline and accelerate revenue growth.

• Creative Direction: Translate strategy into clear, inspiring creative briefs that fuel breakthrough campaigns and consistent storytelling.

• Team Leadership & Scale: Lead, mentor, and grow a large B2B marketing organization across brand and demand functions, establishing high standards for performance and accountability.

• Cross-Functional Influence: Partner closely with Sales, Product Marketing, Finance, and Partnerships to align marketing investments with business goals and revenue outcomes.

• Performance & Measurement: Establish rigorous measurement frameworks to optimize performance across the funnel and clearly tie marketing impact to revenue.
   

What You Bring

• 15+ years of B2B marketing experience with significant leadership scope.

• Deep expertise across brand marketing and demand generation in a SaaS, marketplace, or platform business.

• Proven success owning and scaling full-funnel marketing strategies tied to revenue outcomes.

• Experience leading and developing high-performing teams.

• Strong strategic instincts paired with operational rigor and execution excellence.

• Exceptional storytelling, creative judgment, and executive presence.

• Highly data-driven with a track record of measurable growth impact.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• 20 days of paid time off

• Private health and dental insurance

• Life and Disability insurance

There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role
OpenTable is seeking a Senior Director of B2B Marketing to lead and scale our end-to-end marketing strategy for restaurant partners. This is a high-impact leadership role for a strategic operator who can connect brand and demand into a single, full-funnel growth engine.

You’ll define the vision from awareness through pipeline, conversion, adoption, expansion, and retention—translating business strategy into compelling creative, scalable programs, and measurable revenue impact. You’ll lead a large, multidisciplinary team and serve as a senior partner to Sales, Product Marketing, and Partnerships.

What You’ll Own

• Full-Funnel B2B Strategy: Define and execute a comprehensive marketing strategy that drives awareness, pipeline growth, conversion, customer engagement, and retention.

• Brand Leadership: Elevate OpenTable’s B2B brand—sharpening positioning, narrative, and differentiation across all channels and audiences.

• Demand Generation: Build and scale integrated demand programs that create predictable pipeline and accelerate revenue growth.

• Creative Direction: Translate strategy into clear, inspiring creative briefs that fuel breakthrough campaigns and consistent storytelling.

• Team Leadership & Scale: Lead, mentor, and grow a large B2B marketing organization across brand and demand functions, establishing high standards for performance and accountability.

• Cross-Functional Influence: Partner closely with Sales, Product Marketing, Finance, and Partnerships to align marketing investments with business goals and revenue outcomes.

• Performance & Measurement: Establish rigorous measurement frameworks to optimize performance across the funnel and clearly tie marketing impact to revenue.
   

What You Bring

• 15+ years of B2B marketing experience with significant leadership scope.

• Deep expertise across brand marketing and demand generation in a SaaS, marketplace, or platform business.

• Proven success owning and scaling full-funnel marketing strategies tied to revenue outcomes.

• Experience leading and developing high-performing teams.

• Strong strategic instincts paired with operational rigor and execution excellence.

• Exceptional storytelling, creative judgment, and executive presence.

• Highly data-driven with a track record of measurable growth impact.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $220,000 - $245,000 USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto at 134 Peter Street.

As a Senior Frontend Engineer on the Availability Planning & Experiences team, you'll build the tools that power how restaurants run on OpenTable.

Availability Planning is the engine behind OpenTable for Restaurants. It's where restaurants set their schedules, define shifts, arrange tables, and fine-tune how those tables can be booked. You'll work on challenging problems that balance precision and flexibility, giving restaurants powerful controls while keeping the experience intuitive.

You'll also help shape our Experiences, which lets restaurants create unique events and offerings. You'll influence how restaurants design, manage, and showcase these experiences to guests.

On the engineering side, you'll work in a modern frontend stack:

• JavaScript + TypeScript
• React + Redux
• React Testing Library, Jest, Cypress for robust testing

Requirements

• You are humble and enjoy working with developers, designers and product owners of all career levels
• You have 5 or more years of full-time professional experience as a software developer in a team environment, including extensive experience with React
• You have strong communication skills, especially the ability to represent the technical trade-offs between different potential solutions 
• You can drive projects from technical planning all the way to production
• You write code that is readable and maintainable. You create abstractions and find opportunities for code reuse.
• You carefully test your work for bugs while ensuring consistency with requirements and designs. You also build automated tests and understand how to use them properly.
• You have experience implementing designs and collaborating with designers using tools like Figma
• You are comfortable providing feedback to others via a code review process, and receiving feedback others have provided to you via this process
• You adopt emerging AI technologies like Copilot and ChatGPT to enhance your workflow, while also taking ownership of the results produced by these technologies and carefully checking them for accuracy.

Benefits:

• Generous paid vacation + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

The expected compensation range for this Toronto, Canada based role is $155,000 - $175,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

In this role, as a Senior Product Designer, you will:

• Design the core experiences that restaurants, partners, and internal teams use to connect to OpenTable — from onboarding, reporting, security, to APIs and partner tools.
• Collaborate closely with a smart and dedicated team of product designers, product managers, and engineers to deliver practical, high‑quality solutions that scale.
• Champion product concepts that expertly balance customer needs with critical business goals.
• Become an expert in restaurants’ needs by planning and facilitating research with restaurant owners and staff; turning findings into actionable design direction.

How we design for restaurants

Please apply if:

You enjoy solving complex design challenges and are a systems thinker. You have experience designing for web and have an exceptional portfolio that showcases a breadth of product design work. You also have:

• Minimum of 5 years of professional experience in product design.
• Experience designing for B2B experiences or a proven track record of solving for highly complex workflows.
• Experience leading and facilitating workshops with cross functional partners.
• Led end-to-end user research initiatives including planning, facilitating, and synthesis to translate findings into intuitive, evidence-based design solutions that directly address user pain points.
• Previous experience with onboarding is a plus.
• The ability to manage time effectively and can self-direct to deliver against agreed-upon commitments.
• Strong visual and interaction skills.
• The ability to negotiate, prioritize, and break down design work into measurable outcomes while advocating for the user.
• Incorporated AI into workflows to improve and speed up design process and outcomes.
• Strong curiosity and willingness to learn from others.
• An appetite and appreciation for feedback from stakeholders and peers.
• Strong written and verbal communication skills and can clearly articulate design decisions.
• Experience working with remote teams.
• Expertise in Figma and other prototyping tools.

When applying, please include a resume (including a password to your portfolio) and a PDF or link to an online portfolio.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 5 days per week
• Beautiful office in the Empire State Building with lots of building amenities, such as a gym,  multi-purpose room, in-building Starbucks, and more.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States based role is $180,000-200,000.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

This position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, finance, product, and data engineering to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal stakeholders to inform short and long term strategy and action plans. The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting. 

The Sr. Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn. S/he must be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce, reporting tools such as Preset, SQL queries, and a finance or analytics background required.

Responsibilities

• Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions
• Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights
• Maintain and assure data quality in dashboards and reports for internal use
• Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth
• Prepare & present data analysis for audiences ranging from field sales members to senior leadership
• Call out abnormalities and trends in data to identify business opportunities and best practices
• Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
• Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results
• Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training
• Build and maintain financial models, forecasts, and dashboards for various business scenarios
• Act on feedback from the team for process and system enhancement requests
• Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy
• Improve Salesforce.com (SFDC) processes and data

Skills

• Knowledge of SQL required
• Experience in big data and understanding of databases
• Experience in operations: sales goaling, territory management, commission plans, SPIF, etc
• Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams
• Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required
• Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making
• Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans
• Operational experience in measuring and improving efficiency, utilization, scale initiatives etc.
• Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization
• High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
• Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
• Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management
• Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language
• People management experience a plus
• 8+ years of experience in an analytics role
• 8+ years using data to make recommendations
• College degree required

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The expected range of compensation for this position based in Vancouver, Canada, is $130,000-$145,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-BR1

This is a hybrid schedule (2x/week) role planned for our downtown Toronto, Canada office.

About OpenTable

With millions of diners and tens of thousands of restaurant partners around the world, OpenTable is an industry leader in online reservations. Our technology helps restaurants focus on what matters most – their guests, their teams, and their business – while giving diners a reliable, delightful way to find the perfect restaurant for any occasion.

Every OpenTable employee has a tangible impact, contributing to a global team that includes our sister brand KAYAK and its portfolio of travel products. We believe hospitality is about taking care of others, and that ethos shapes both our products and how we work together.

The Opportunity

The Diner Core Availability team builds and operates the systems that power availability search for the core diner experience—delivering fast, reliable booking options across our global network.

We serve millions of diners, handle several thousands of searches per second, and operate under strict low-latency and high-reliability requirements. The team owns the end-to-end lifecycle of availability queries: from ingesting upstream changes (inventory, policies, events) through event-driven pipelines, to maintaining highly-optimized in-memory and distributed cache layers, to responding to real-time search requests from web and mobile clients.

We’re looking for a Staff Engineer who applies a deep understanding of the underlying technologies and dependencies to solve problems. They help raise the bar on performance, reliability, and simplicity as we scale availability search at OpenTable.

Technologies you’ll work with include C#/.NET, Redis, in-memory and distributed caches, RESTful APIs, and Kafka-based event-driven architectures (EDA).

What You’ll Do

You’ll be both a hands-on engineer and a technical leader: writing code, writing technical design docs, reviewing design docs, and owning solutions end-to-end from design through rollout, observability, and ongoing iteration.

Code craft and architecture

• Design, implement, and evolve C#/.NET services and APIs that expose availability information to internal and external consumers.
• Own the architecture of availability search services and related caches, ensuring low-latency, high-throughput performance at global scale.
• Define strategies for in-memory and distributed caching (e.g., Redis) that balance freshness, consistency, and cost.
• Lead the evolution of our event-driven architecture (Kafka) for propagating inventory, configuration, and policy changes into availability systems.
• Make pragmatic trade-offs between delivery speed, technical quality, operational risk, and cost
• Use AI tooling thoughtfully (e.g., for design exploration, code generation, test scaffolding, and incident analysis) to increase team velocity while maintaining a high quality bar

Drive execution and outcomes

• Break down large, ambiguous availability initiatives into sequenced technical workstreams
• Provide reliable estimates and hold yourself accountable to delivery commitments, while adjusting plans thoughtfully as new information emerges.
• Proactively identify and unblock cross-team dependencies across other backend and platform teams
• Represent the team in projects you own during sync meetings by providing clear, and actionable updates.

Provide technical leadership

• Set and uphold code, design, and review standards for the team in C#/.NET and our surrounding ecosystem, with a focus on simplicity, testability, readability, and long-term maintainability.
• Represent the Diner Core Availability team in cross-team forums and communities of practice, ensuring our systems align with platform-wide standards while feeding local needs back into those standards.
• Foster a healthy, inclusive engineering culture: encourage thoughtful debate, blameless retros, and data-driven decision-making.

What We’re Looking For

Technical experience

• Strong experience (5+ years) designing, implementing, and operating backend services in C#/.NET
• Proven track record building and scaling high-throughput, low-latency services (e.g., search, recommendation, or other read-heavy systems).
• Deep hands-on experience with Redis and other cache technologies, including key design, eviction strategies, cache invalidation patterns, and multi-layer caching topologies.
• Solid understanding of event-driven architectures and Kafka (or similar systems)
• Strong experience with database systems (SQL/NoSQL), including schema design, indexing strategies, query optimization, and handling high-volume read/write workloads.
• Strong grasp of distributed systems fundamentals: consistency models, failure modes, circuit breaking, timeouts, retry/backoff strategies.
• Experience with observability and performance tuning in production (profiling, capacity planning, latency/throughput trade-offs).
• Comfortable using AI-assisted development tools (for example, to accelerate implementation, test coverage, code reviews, or incident analysis) in a safe and responsible way.

Staff-level impact and leadership

• History of acting as a technical leader on a product or platform team: setting direction, influencing roadmaps, and being accountable for significant system outcomes.
• Demonstrated bias for action: proactively unblocking teams, building prototypes, driving decisions to closure, and moving complex initiatives forward without waiting for perfect information.
• Demonstrated ability to decompose large, ambiguous initiatives into clear technical plans that multiple engineers can execute.
• Comfortable working with cross-functional stakeholders (Product, Design, Data, other Engineering teams) to balance technical constraints, user experience, and business impact.
• A bias toward data-informed decisions: using metrics and experiments to validate whether changes are improving outcomes.

Nice to have

• Experience with search or ranking systems
• Background in reservation or marketplace platforms where availability and matching are core problems.
• Familiarity with Kubernetes-based deployments, service meshes, and modern CI/CD pipelines.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off upon start
• Private health and dental insurance
• Life and Disability insurance

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

Account Executive

Location: Remote from Stuttgart (Baden Wuerttemberg) or Cologne (North Rhine Westfalia) 

About OpenTable:

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture

The Role

The Account Executive is responsible for bringing new restaurants onto our dining network through a consultative sales approach. 

OpenTable’s Account Executive team is dedicated to improving restaurants’ revenue potential by applying best-in-brand front-of-house management and online reservation technology. We are looking for sales professionals who are passionate about the restaurant industry and enjoy working with industry-leading technology. 

This position is hybrid, with you working 40% remotely from home & 60% traveling domestically. (these percentages are an average)

This role requires you to be a native German speaker as well as have English language proficiency.

In this Role you will:

• Target, identify and approach prospective restaurant customers within an assigned territory, with the aim of selling OpenTable products!

• Champion and build upon existing relationships with top and elite restaurants to serve as a trusted adviser to your market’s client base.

• Provide high-quality, data-driven in-person and online demos of OpenTable products that are customized for each partner to resolve solution needs

• Drive revenue by connecting with restaurateurs and building opportunities that will make all parties more successful

• Educate operators about trends in the industry and offer rare insights

• Challenge customers to think differently about their business

• Generate business and strategic plans to define your selling strategies and tactics

• Strategically overcome objections and competition

• Consistently over achieve monthly and quarterly acquisition and revenue targets.

• Utilise your customers’ experience to continually evolve the sales process and our product

• Provide and present customer feedback to the Product and Marketing teams

• Utilise Salesforce to own your territory, stay organised, forecast sales activity, and process contracts

• Enhanced product knowledge and expert data tools knowledge (such as Preset)

• Be visible in and amongst the hospitality industry through networking, events and consistent engagement.

Please apply if:

• You speak German to a native language level and proficient in English to business level.

• You have significant experience in B2B Enterprise sales

• High-reaching, tenacious and goal-oriented professional; always taking the lead, placing importance on outbound activities and being professionally persistent.

• You have well-honed discovery skills; asking questions and relating concepts to your prospects in impactful ways

• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is strongly preferred but not crucial.

• You are skilled at communicating new points of view to customers that reframe and challenge the way they view their business.

• You have outstanding negotiating skills that help drive business value during sales engagements.

• You are passionate about using data and analytics to advise decision-making and build business reasons

• You have strong time management and presentation skills and become comfortable with administrative tasks

• You are proficient in the use of Google Suite and Salesforce CRM.

• You are a conscientious, team-orientated sales person who loves to collaborate and grow through learning and feedback as much as you love to close a deal.

• Ability to work in an unstructured and forward-thinking environment

• College degree required

Please note; we have a global recruitment team, so ask that your Resume is submitted in English. 

Benefits:

• Vacation: you accrue 30 days a year

• One Celebration Day per calendar year

• Pension Scheme: Company pays 20% on top of the monthly contributions.

• JobRad - bike leasing with tax benefits

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. 

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About this role:

• Use Workforce Management software and call volume history to generate schedules 1-6 months out for multiple skills, channels and sites (phone, email, chat, etc.)
• Generate offline activities that meet operational requirements while achieving key performance targets
• Responsible for collaborating with peers and multiple levels of leadership to balance productivity and performance
• Monitor use of off-queue activities to ensure global departmental shrink goals are met by each LOB
• Ability to identify emerging trends, measure impact to the business, and make recommendations to get back to green
• Provides root cause analysis as needed to improve day to day operations & customer satisfaction
• Serve as subject matter expert for Workforce Management software & ticketing system
• Proposes & suggests enhancements to work procedures and practices to improve efficiency

This is a hybrid role, working with 3 days a week in our London office. 

At OpenTable, we’re all about helping restaurants thrive. Behind the scenes, that means having the right people, in the right place, at the right time. We’re looking for a proactive, detail-obsessed Workforce Management specialist who can bring structure, clarity & smart decision-making to a fast-moving, global support environment.

You’ll be at the heart of our operations, using data, tools & strong partnerships to keep performance high and experiences seamless for both our teams & our customers.

What you’ll bring

• Significant experience in workforce management & call centre operations, with hands-on use of tools like Talkdesk, Playvox, Zendesk, Verint & AWS
• Strong knowledge of WFM platforms such as Playvox, Teleopti, Verint & Omni, and how to use them to optimise performance
• Solid understanding of core contact centre metrics including ABN, ASA, AHT & adherence, and how they translate into action
• A customer-first mindset, with proven strengths in problem solving, teamwork, adaptability, planning & decision making
• Confident communicator, able to engage clearly across channels with large, global teams of 100+ people
• Ability to build strong, trusted partnerships with stakeholders across teams, functions & regions
• Highly organised with sharp attention to detail, thriving in fast-paced, deadline-driven environments
• Strong critical thinking skills, able to form hypotheses, interpret data & make smart calls even when data is limited
• Comfortable using tools like Google Docs, Sheets & Excel to analyse, track & communicate insights
• Flexible approach to working hours, including mornings, evenings, weekends & holidays, to support a global operation, paired with a proactive, big-picture & self-starting mindset

Benefits and Perks

🌍 Flexibility & time off
Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.

🧠 Health & wellbeing
Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance.

📈 Growth & development
We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.

✨ Extra perks
Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

Account Executive

Location: Remote from Stuttgart (Baden Wuerttemberg) or Cologne (North Rhine Westfalia) 

About OpenTable:

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture

The Role

The Account Executive is responsible for bringing new restaurants onto our dining network through a consultative sales approach. 

OpenTable’s Account Executive team is dedicated to improving restaurants’ revenue potential by applying best-in-brand front-of-house management and online reservation technology. We are looking for sales professionals who are passionate about the restaurant industry and enjoy working with industry-leading technology. 

This position is hybrid, with you working 40% remotely from home & 60% traveling domestically. (these percentages are an average)

This role requires you to be a native German speaker as well as have English language proficiency.

In this Role you will:

• Target, identify and approach prospective restaurant customers within an assigned territory, with the aim of selling OpenTable products!

• Champion and build upon existing relationships with top and elite restaurants to serve as a trusted adviser to your market’s client base.

• Provide high-quality, data-driven in-person and online demos of OpenTable products that are customized for each partner to resolve solution needs

• Drive revenue by connecting with restaurateurs and building opportunities that will make all parties more successful

• Educate operators about trends in the industry and offer rare insights

• Challenge customers to think differently about their business

• Generate business and strategic plans to define your selling strategies and tactics

• Strategically overcome objections and competition

• Consistently over achieve monthly and quarterly acquisition and revenue targets.

• Utilise your customers’ experience to continually evolve the sales process and our product

• Provide and present customer feedback to the Product and Marketing teams

• Utilise Salesforce to own your territory, stay organised, forecast sales activity, and process contracts

• Enhanced product knowledge and expert data tools knowledge (such as Preset)

• Be visible in and amongst the hospitality industry through networking, events and consistent engagement.

Please apply if:

• You speak German to a native language level and proficient in English to business level.

• You have significant experience in B2B Enterprise sales

• High-reaching, tenacious and goal-oriented professional; always taking the lead, placing importance on outbound activities and being professionally persistent.

• You have well-honed discovery skills; asking questions and relating concepts to your prospects in impactful ways

• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is strongly preferred but not crucial.

• You are skilled at communicating new points of view to customers that reframe and challenge the way they view their business.

• You have outstanding negotiating skills that help drive business value during sales engagements.

• You are passionate about using data and analytics to advise decision-making and build business reasons

• You have strong time management and presentation skills and become comfortable with administrative tasks

• You are proficient in the use of Google Suite and Salesforce CRM.

• You are a conscientious, team-orientated sales person who loves to collaborate and grow through learning and feedback as much as you love to close a deal.

• Ability to work in an unstructured and forward-thinking environment

• College degree required

Please note; we have a global recruitment team, so ask that your Resume is submitted in English. 

Benefits:

• Vacation: you accrue 30 days a year

• One Celebration Day per calendar year

• Pension Scheme: Company pays 20% on top of the monthly contributions.

• JobRad - bike leasing with tax benefits

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. 

Account Manager, Central Queue

Location : Manila, Philippines

With millions of diners, tens of thousands of restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the role:

As an Account Manager CQ you are the strategic bridge between world-class technology and the hospitality industry. You will drive engagement, increase reservation availability and decrease churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e-mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to take care of each valuable customer and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate OpenTable into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants. 

Are you in the business of building and maintaining relationships? Are you satisfied by keeping an organised schedule and answering the needs of others? Then you will love this role and the OpenTable culture!

In this role you will:

• Lead the overall management of our most valuable business segmentation of customers.

• Resolve customer cases and tasks daily.

• Turn data into actionable insights and share with restaurants to change behavior and drive adoption.

• Enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability.

• Respond to restaurant partner concerns from our Customer Support and field teams.

• Perform presentations and training remotely to restaurant customers.

• Inspire customers to think differently about their business in ways that will help both parties achieve success.

• Consistently meet and exceed regular team and individual goals.

• Reduce churn.

Who you are:

• An experienced account manager.

• A consultative partner skilled in selling solutions and driving long-term value.

• A hospitality expert with deep, firsthand knowledge of restaurant operations.

• A self-motivated high-performer with a proven ability to thrive under pressure while meeting bold goals and deadlines.

• A persuasive storyteller skilled at reframing a customer’s perspective and challenging them to think differently about their business.

• A data-driven advisor with an aptitude for translating complex data into insights that persuade others to take action.

• An expert communicator and trainer with a natural talent for active listening and influencing key stakeholders.

• A tenacious, results-driven professional who is always reaching for the next level of success.

• A collaborative problem-solver with a validated ability to work across departments to achieve collective results.

• A highly organised executor with a sharp eye for documentation and excellent time management skills.

• An adaptable innovator who has shown success navigating unstructured and fast-paced environments

• A tech-savvy partner with experience using Salesforce (or an equivalent CRM)

• A continuous learner—ideally with a university degree—who is passionate about the hospitality industry.

• An articulate communicator with a high command of business English.

Benefits:

Benefits of this role will be discussed during the interview process. 

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

About OpenTable

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Position

This position is remotely based in Bangkok, Thailand with upto 60% domestic travel requirements

We are seeking an Account Manager who will be responsible for leading customer retention and revenue growth within your territory of restaurants. This position will report to the Manager, Account Managers.

You will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. You will be innovative in overcoming customer obstacles, and provide constructive perspectives to challenge current thinking. The successful candidate will be positive and encouraging by nature, resilient under pressure, and regularly sought after for insight, input, and collaboration.

In This Role, You Will

• Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.

• Become a trusted adviser to our customers and influencing an ongoing retention of their business with us.

• Maintain an experienced level of understanding of all products and services that OpenTable offers.

• Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers.

• Share and implement standard methodologies with members of the sales and restaurant relations team.

• Be highly visible and frequently face-to-face with our customers in the field.

• Stay current with organisational changes, initiatives, and vision.

• Work collaboratively with colleagues and key internal stakeholders.

Please Apply If

• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is preferred but not essential.

• You are curious, humble and have an eagerness to learn.

• You are able to effectively influence and use data to guide your decisions. 

• You’re self-motivated and have the grit necessary to thrive against ambitious expectations.

• You naturally communicate well, and can establish trust with people genuinely and quickly.

• You are comfortable working in an unstructured and forward-thinking environment.

• You are an empathetic, team-orientated sales person who loves to collaborate and grow through learning and feedback.

• You are proficient in use of Google Suite and Salesforce CRM.

• You are bilingual with strong English and Thai language skills 

Benefits

Benefits of this role will be discussed during the interview process. 

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.