EarnIn
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world class talent onboard to help shape the next chapter of our growth journey.
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About EarnIn
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
POSITION SUMMARY
As a Fintech company where customer experience is central to our success, we’re looking for a Product Operations Specialist to bridge the gap between our Cash Out (EWA) product and our customer care operations. Working closely with product managers, you’ll become the resident expert on product mechanics and the end-to-end customer journey—surfacing insights, driving readiness, and ensuring community members have a seamless experience from product launch through ongoing support.
The ideal candidate brings strong operational instincts, a data-driven mindset, and genuine empathy for customers. They thrive in fast-moving environments, partner effectively across functions, and are excited to leverage AI to inform and automate critical workflows. This is a Mountain View-based position requiring in-office work 2 days a week. The Mountain View base salary range for this full-time position is $106,650-$130,350, plus equity and benefits. Our salary ranges are determined by role, level, and location.
WHAT YOU'LL DO
- Be the voice of the community. Investigate and audit hundreds of support tickets monthly, and continuously surface customer pain points and insights to the product team throughout the development lifecycle.
- Conduct user research. Plan and execute research studies for new features and experiments—including interviews, usability tests, and surveys—synthesize findings, and present actionable recommendations to the product team.
- Drive product launch readiness. Partner closely with Product and PMM to lead cross-functional product launch readiness; prepare customer care teams for new product launches, and experiments. Create feedback channels during testing and launch phases to catch problem areas early, and ensure customer care readiness and compliance.
- Manage transactional communications. Monitor and audit communication performance, track key metrics, and continuously iterate to improve effectiveness. Draft new customer-facing communications (email, push notifications, in-app messaging), partner with Legal and Compliance to secure approvals, and configure them in our CRM tools.
- Build and maintain operational infrastructure. Develop and continuously improve operational playbooks, standard operating procedures, and execution calendars. Educate CX agents on new product features and ensure internal teams are well-prepared for product-driven changes.
- Develop deep product domain expertise. Become the go-to expert on product mechanics, policies, and customer care procedures for your assigned product areas. Audit agent workflows, shadow support sessions, and advise product teams on the feasibility of initiatives throughout the entire product lifecycle.
- Turn insights into action. Partner with Operations and Data Science to identify critical customer insights. Make data-driven recommendations to improve the customer experience, and present analyses and business cases clearly to stakeholders at all levels—from leadership to customer support.
- Build agentic workflows. Leverage AI tools to automate customer anecdote reporting and support critical decision-making across the product and CX teams.
WHAT WE'RE LOOKING FOR
- 3+ years of experience in product operations, CX operations, or a customer-facing role at a consumer tech or fintech company.
- Bachelor’s, Master’s, or PhD, or equivalent industry experience.
- Proven leadership, business acumen, and analytical skills in financial services or a highly regulated industry.
- Ability to manage multiple workstreams simultaneously in a fast-changing environment.
- Strong ability to formulate and present analyses to both technical and non-technical stakeholders (e.g., engineering vs. compliance).
- Excellent collaboration, interpersonal, and communication skills at all levels of the business.
- Highly organized, comfortable leading cross-functional projects, and able to execute with a sense of urgency.
- Tech-savvy, multi-tool power user, and hands-on in execution.
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
Ready to apply?
Apply to EarnIn
About EarnIn
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
POSITION SUMMARY
We’re seeking a self-starter and results-driven lifecycle marketer to lead our efforts to drive adoption and retention of EarnIn’s core products. In this highly visible role, you’ll collaborate with product, product marketing, analytics, and our creative partners. Together, you will design and execute data-driven marketing programs that leverage owned channels (email, SMS, push, and in-app messaging) to drive activation, retention, and winback metrics.
To succeed in this role, you will need to be performance-driven, have strong attention to detail, an entrepreneurial spirit, and a curious mind. This position will be ideally a hybrid role from our Mexico City office as part of our expanding site. EarnIn offers excellent benefits for our employees, including healthcare, internet and cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Mountain View headquarters. Our salary ranges are determined by role, level, and location. We are unable to provide visa sponsorship or immigration support for this position.
WHAT YOU'LL DO
- Own lifecycle marketing growth strategies and execution across owned channels (email, SMS, push, in-app) to drive adoption and retention of EarnIn’s core products.
- Own end-to-end lifecycle campaign operations (setup → QA → deploy → monitor), ensuring high-quality, on-time delivery across channels.
- Be the hands-on expert for our automation platform: journey builds, dynamic content/personalization logic, template frameworks, audience management, and channel orchestration.
- Use AI to accelerate campaign ops: generate copy variants, assist QA, summarize results, and automate repeatable workflows—while maintaining brand and compliance guardrails.
- Own lifecycle reporting and performance readouts: build/maintain dashboards, monitor trends, and translate results into recommendations.
- Ensures flawless execution at scale through disciplined intake, rigorous QA, clear documentation, and proactive monitoring—delivering accurate, on-time launches with minimal errors and continuous process improvement.
- Proactively identify and execute new opportunities that provide incremental value to Community Members.
WHAT WE'RE LOOKING FOR
- 4+ years leading the end-to-end development of multi-channel lifecycle marketing initiatives from strategy to execution to optimization, working with cross-functional partners.
- Proficient in marketing automation platforms such as Braze, Iterable, etc., or willingness to learn.
- Proficient using AI tools (e.g., ChatGPT/Claude, Agentic workflow builders, Zapier) to accelerate lifecycle work—creative generation, generating personalization ideas, summarizing performance insights, and automating repeatable ops tasks
- Demonstrated expertise in iterative testing and campaign optimization through A/B and/or multivariate testing.
- Data-centric mindset. Proficiency in utilizing analytical tools such as Tableau, Amplitude, Looker, Periscope, etc., to craft compelling narratives that highlight the performance of campaigns.
- Complete understanding of the different stages of lifecycle marketing and journey mapping, with a preference for experience across multiple stages of the lifecycle versus just acquisition.
- Incredibly inquisitive and customer-centric, with a desire to know why people do what they do and how to improve their lives.
- Strong attention to detail, with a sense of achievement when finding errors during QA.
- HTML/CSS + templating for lifecycle marketing messages (e.g., Liquid/Handlebars or similar)
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
Ready to apply?
Apply to EarnIn
About EarnIn
As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.
POSITION SUMMARY
We’re seeking a self-starter and results-driven lifecycle marketer to lead our efforts to drive adoption and retention of EarnIn’s core products. In this highly visible role, you’ll collaborate with product, product marketing, analytics, and our creative partners. Together, you will design and execute data-driven marketing programs that leverage owned channels (email, SMS, push, and in-app messaging) to drive activation, retention, and winback metrics. To succeed in this role, you will need to be performance-driven, have strong attention to detail, an entrepreneurial spirit, and a curious mind.
This position will ideally be a hybrid role based in our Mexico City office, as part of our expanding site locations. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Palo Alto HQ. Our salary ranges are determined by role, level, and location. We are unable to provide visa sponsorship or immigration support for this position.
WHAT YOU'LL DO
- Own lifecycle marketing growth strategies and execution across owned channels (email, SMS, push, in-app) to drive adoption and retention of EarnIn’s core products.
- Own end-to-end lifecycle campaign operations (setup → QA → deploy → monitor), ensuring high-quality, on-time delivery across channels.
- Be the hands-on expert for our automation platform: journey builds, dynamic content/personalization logic, template frameworks, audience management, and channel orchestration.
- Use AI to accelerate campaign ops: generate copy variants, assist QA, summarize results, and automate repeatable workflows—while maintaining brand and compliance guardrails.
- Own lifecycle reporting and performance readouts: build/maintain dashboards, monitor trends, and translate results into recommendations.
- Ensures flawless execution at scale through disciplined intake, rigorous QA, clear documentation, and proactive monitoring—delivering accurate, on-time launches with minimal errors and continuous process improvement.
- Proactively identify and execute new opportunities that provide incremental value to Community Members.
WHAT WE'RE LOOKING FOR
- 4+ years leading the end-to-end development of multi-channel lifecycle marketing initiatives from strategy to execution to optimization, working with cross-functional partners.
- Proficient in marketing automation platforms such as Braze, Iterable, etc., or willingness to learn.
- Proficient using AI tools (e.g., ChatGPT/Claude, Agentic workflow builders, Zapier) to accelerate lifecycle work—creative generation, generating personalization ideas, summarizing performance insights, and automating repeatable ops tasks
- Demonstrated expertise in iterative testing and campaign optimization through A/B and/or multivariate testing.
- Data-centric mindset. Proficiency in utilizing analytical tools such as Tableau, Amplitude, Looker, Periscope, etc., to craft compelling narratives that highlight the performance of campaigns.
- Complete understanding of the different stages of lifecycle marketing and journey mapping, with a preference for experience across multiple stages of the lifecycle versus just acquisition.
- Incredibly inquisitive and customer-centric, with a desire to know why people do what they do and how to improve their lives.
- Strong attention to detail, with a sense of achievement when finding errors during QA.
- HTML/CSS + templating for lifecycle marketing messages (e.g., Liquid/Handlebars or similar)
At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.
EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.
Ready to apply?
Apply to EarnIn