JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
• Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
• Assist in training the Technical Support Engineer I and provide mentorship as needed.
• Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
• Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Technical Support Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
• Working knowledge of HTML and CSS.
• Experience with CMS in general; experience with Headless CMS is a plus.
• Fluent in English with excellent verbal and written communication and interpersonal skills.
• Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
• Remote working experience.
• Well organized, self-starter, has excellent work ethic, and pays attention to detail.
• A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
• Ability to work independently with little direct supervision.
• Real passion for solving issues and challenges.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

ADDITIONAL INFORMATION

Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.

Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.

JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
• Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
• Assist in training the Technical Support Engineer I and provide mentorship as needed.
• Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
• Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Technical Support Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
• Working knowledge of HTML and CSS.
• Experience with CMS in general; experience with Headless CMS is a plus.
• Fluent in English with excellent verbal and written communication and interpersonal skills.
• Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
• Remote working experience.
• Well organized, self-starter, has excellent work ethic, and pays attention to detail.
• A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
• Ability to work independently with little direct supervision.
• Real passion for solving issues and challenges.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

ADDITIONAL INFORMATION

Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.

Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.

JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
• Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
• Assist in training the Technical Support Engineer I and provide mentorship as needed.
• Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
• Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Technical Support Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
• Working knowledge of HTML and CSS.
• Experience with CMS in general; experience with Headless CMS is a plus.
• Fluent in English with excellent verbal and written communication and interpersonal skills.
• Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
• Remote working experience.
• Well organized, self-starter, has excellent work ethic, and pays attention to detail.
• A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
• Ability to work independently with little direct supervision.
• Real passion for solving issues and challenges.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

ADDITIONAL INFORMATION

Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.

Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.

We're looking for a Director of Solutions Engineering to lead a global team of 18 solutions professionals in delivering technical expertise that drives enterprise revenue growth. You'll be responsible for scaling a high-performing team consisting of 1 Solutions Engineering Manager, 3 Solutions Architects, and 14 Solutions Engineers across multiple regions. This role requires a strong commercial mindset, the ability to drive performance through clear accountability, and deep experience working with enterprise-level customers.

You'll work closely with Sales, Product, and Customer Success to ensure our solutions engineering function delivers measurable impact on revenue outcomes. This includes developing team capabilities, refining processes, and ensuring technical solutions align with customer needs and business objectives. We're seeking someone who can balance strategic leadership with hands-on involvement in complex deals, build a culture of excellence and accountability, and scale the team to support continued growth in the enterprise segment.

 ESSENTIAL JOB FUNCTIONS

• Lead and develop a global team of 18 solutions professionals, including hiring, coaching, and performance management
• Drive revenue outcomes by ensuring the solutions engineering team effectively supports enterprise sales cycles
• Build and maintain a culture of accountability, performance excellence, and continuous improvement
• Collaborate with Sales (Account Executive Leaders) leadership to align solutions engineering priorities with revenue goals and pipeline growth
• Establish metrics and processes to measure team performance, customer outcomes, and business impact
• Partner with Product and Engineering to communicate customer needs and influence product roadmap
• Oversee complex enterprise engagements, providing strategic guidance and technical leadership when needed
• Develop team capabilities through training, mentorship, and career development planning
• Scale processes and systems to support team growth and operational efficiency
• Represent the solutions engineering function in cross-functional leadership discussions

EDUCATION AND EXPERIENCE

• 10+ years of experience in solutions engineering, pre-sales, or technical consulting roles with progression into leadership
• 5+ years of people management experience, including managing managers and leading distributed teams
• Demonstrated success driving revenue outcomes and supporting enterprise sales cycles
• Track record of building and scaling high-performing technical teams
• Strong commercial acumen and ability to connect technical solutions to business value
• Experience working with enterprise-level customers and navigating complex organizational structures
• Excellent communication skills and ability to influence cross-functional stakeholders
• Proven ability to drive accountability and performance in a results-oriented environment
• Experience establishing metrics, processes, and systems to scale team operations
• Passion for developing talent and building team capabilities over time
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking

U.S. Base Salary Range: $155,000 -$250,000

At Storyblok, we are committed to equitable compensation and pay transparency. We consider many factors when it comes to compensation, such as the scope of the role, job-related skills, experience, and relevant education or training. Our base salary ranges are determined by job and job level and are benchmarked to relevant location and industry data. The range displayed represents the target US base compensation range within which we are hiring for this role. For some roles Storyblok also offers a competitive commission structure.

JOB SUMMARY

Storyblok is scaling rapidly. As AI Operations & Automation Manager, you will own the optimisation of the Operations (finance and people teams) application stack and you will assume end‑to‑end ownership of the finance-specific tech stack. Your primary objective will be to optimise existing Operations processes and elevate them to best-in-class standards. By championing automation and process optimization with the help of AI and other leading tools, you will boost data quality and integrity as well as maximise output of the existing resources. Partnering with Operations as well as Sales, Product, Data, and Revenue Operations, you will guide system changes, shape development roadmaps, and safeguard data integrity company‑wide. Your blend of technical depth, AI affinity and finance expertise will keep our infrastructure running smoothly, unlock faster, cleaner insights for every team, and enable you to step in hands‑on wherever your skills add the most significant value.

ESSENTIAL JOB FUNCTIONS

• Process Automation & AI Implementation: Identifying, designing, and implementing automation opportunities using AI tools, machine learning, and robotic process automation (RPA) to streamline workflows. Spot bottlenecks in processes and implement pragmatic solutions.
• AI Tool Optimization: Proactively monitor the automation and AI landscape, produce structured assessments for new tools, and lead stakeholder alignment for the adoption or deprecation of tooling, owning the outcome of these decisions. Monitoring, maintaining, and improving the existing AI toolchain to ensure data governance and continuous performance improvements.
• Risk Management: Using AI for proactive, predictive maintenance and risk assessment to prevent operational failures, with main focus in Finance, Human Resources and Operations. 
• Performance Tracking (ROI): Defining and monitoring key metrics (e.g., efficiency gains, reduction in manual effort) to measure the success of automated solutions.
• Support month‑end close and internal reporting: support the optimisation of the financial close process; automate data extracts and variance analyses as well as other recurring processes.
• Ownership of finance tools: such as NetSuite Oneworld, Sigma, Spiff, Yokoy, Deel, and others, and their integrations/APIs, ensuring configurations align with finance policies and ensuring an accurate data flow, manage any external consultants.
• Information‑security projects and audits: implement technical solutions that enhance our security posture, and support ISO 27001/SOC 2 or other audits.
• Data integrity, backups, and availability: Schedule and monitor system exports, snapshots, and core‑IT backups; maintain retention policies to guarantee data completeness and recoverability.
• User support, training, and documentation: troubleshoot finance‑system issues, maintain runbooks, and deliver regular training sessions to all Operations teams and other stakeholders on system usage and security best practices.
• Collaborate and Coach the HRIS Manager who owns the HR systems/tech stack in identifying and implementing automation opportunities and AI usage to improve efficiencies, while keeping the employee experience in mind.  

EDUCATION AND EXPERIENCE

• Education and Certifications: Bachelor’s degree in Information Systems, Computer Science, Accounting, Finance, Business Informatics,, or a related field required; Master’s degree preferred. Professional accounting qualification (ACCA, CPA, CIMA) and/or NetSuite credentials (SuiteFoundation, Administrator) are a plus, but not a deal‑breaker.
• Overall Experience: Minimum 6+ years in finance or HR/people operations, or workflow automation in operations/backoffice departments in fast-paced companies, ideally within a SaaS or technology‑driven environment.
• Technical Skills: Claude Code proficiency is required, familiar with SuiteScript/workflow configuration or Javascript. SQL/Python would be a plus.
• Familiar with Google Sheets/Excel modelling and the ability to replace those.
• Familiarity with good coding practices, e.g. version control, structured error handling, workflow testing, release notes, and excellent command of Git.
• Solid understanding of APIs, webhooks, and JSON-based integrations.
• At least 3 of those years working with NetSuite OneWorld (or comparable ERP) in a multi‑entity, multi‑currency setup; hands‑on with at least one satellite tool (Sigma, Spiff, Yokoy, Deel, etc.).
• Familiarity with HRIS and ATS systems (BambooHR, Greenhouse, and similar).
• Good working knowledge of N8N, Zapier, Celigo, familiarity with Sigma or similar BI visualisation tools.
• Excellent and pragmatic decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal
• Excellent English communication and written skills; other languages a plus.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

The Director of Sales is a key role within the Sales division as you will be instrumental in forming, developing and leading a team of Enterprise Account Executives for the Sales region North America (NA). Furthermore the Director of Sales shapes the Storyblok sales concept for this target market and scales revenue to the next level. Responsible for leading the AMER Enterprise Account Executive team and scaling that up. Oversees business development and sales activities into existing and new markets and helps the team in forecasting and negotiating complex deals. Own all plans and strategies for developing business and achieving the company’s sales goals. 

ESSENTIAL JOB FUNCTIONS

• Develop and implement strategic sales plans to achieve and exceed revenue targets for the North American market
• Lead, mentor, and scale a team of Account Executives.
• Shape and refine Storyblok's sales concept for the North American target market
• Oversee sales activities in existing and new markets within AMER
• Guide the team in forecasting and negotiating complex deals
• Analyze market trends, identify new business opportunities, and develop action plans to capitalize on them
• Build and maintain strong relationships with key clients and partners
• Collaborate with other departments (e.g., marketing, product development) to ensure alignment of sales strategies with overall company objectives
• Monitor and report on sales performance, providing regular updates to senior management
• Continuously optimize sales processes and methodologies to improve efficiency and effectiveness
• Stay informed about industry trends, competitor activities, and market dynamics
• Develop accurate sales forecasts and projections for the AMER region
• Participate in cross-functional initiatives (eg. Marketing, Partners, EMEA and Global BDR, EMEA and Global AE) to align sales strategies with overall business goals
• Analyze sales data to identify trends, opportunities, and areas for improvement
• Prepare and present regular sales reports and insights to senior management

EDUCATION AND EXPERIENCE

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred
• 10+ years of progressive sales experience, with at least 5 years in a leadership role such as Sales Manager or Director of Sales
• Proven track record of consistently meeting or exceeding sales targets in the North American market
• Strong understanding of B2B enterprise sales processes and methodologies
• Experience in scaling sales teams and operations in high-growth environments
• Excellent leadership, communication, and interpersonal skills; Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively
• Demonstrated ability to develop and execute strategic sales plans
• Proficiency with CRM software and sales analytics tools
• Deep understanding of the North American market dynamics and customer neI knoweds
• Experience in selling SaaS or similar technology products is highly desirable
• Deep understanding and application of the MEDDPICC sales methodology
• A positive, can-do attitude with a drive to overcome challenges and inspire your team to do the same
• Deep knowledge of the American market and proven track record in selling in this region. 
• A proactive approach to identifying and developing new initiatives that contribute to team success and business growth
• Expertise in positioning and selling technology-driven SaaS products that drive business transformation
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

U.S. Base Salary Range: $145,000 - $225,000.

At Storyblok, we are committed to equitable compensation and pay transparency. We consider many factors when it comes to compensation, such as the scope of the role, job-related skills, experience, and relevant education or training. Our base salary ranges are determined by job and job level and are benchmarked to relevant location and industry data. The range displayed represents the target US base compensation range within which we are hiring for this role. For some roles Storyblok also offers a competitive commission structure.

The Director of Sales is a key role within the Sales division as you will be instrumental in forming, developing and leading a team of Enterprise Account Executives for the Sales region North America (NA). Furthermore the Director of Sales shapes the Storyblok sales concept for this target market and scales revenue to the next level. Responsible for leading the AMER Enterprise Account Executive team and scaling that up. Oversees business development and sales activities into existing and new markets and helps the team in forecasting and negotiating complex deals. Own all plans and strategies for developing business and achieving the company’s sales goals. 

ESSENTIAL JOB FUNCTIONS

• Develop and implement strategic sales plans to achieve and exceed revenue targets for the North American market
• Lead, mentor, and scale a team of Account Executives.
• Shape and refine Storyblok's sales concept for the North American target market
• Oversee sales activities in existing and new markets within AMER
• Guide the team in forecasting and negotiating complex deals
• Analyze market trends, identify new business opportunities, and develop action plans to capitalize on them
• Build and maintain strong relationships with key clients and partners
• Collaborate with other departments (e.g., marketing, product development) to ensure alignment of sales strategies with overall company objectives
• Monitor and report on sales performance, providing regular updates to senior management
• Continuously optimize sales processes and methodologies to improve efficiency and effectiveness
• Stay informed about industry trends, competitor activities, and market dynamics
• Develop accurate sales forecasts and projections for the AMER region
• Participate in cross-functional initiatives (eg. Marketing, Partners, EMEA and Global BDR, EMEA and Global AE) to align sales strategies with overall business goals
• Analyze sales data to identify trends, opportunities, and areas for improvement
• Prepare and present regular sales reports and insights to senior management

EDUCATION AND EXPERIENCE

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred
• 10+ years of progressive sales experience, with at least 5 years in a leadership role such as Sales Manager or Director of Sales
• Proven track record of consistently meeting or exceeding sales targets in the North American market
• Strong understanding of B2B enterprise sales processes and methodologies
• Experience in scaling sales teams and operations in high-growth environments
• Excellent leadership, communication, and interpersonal skills; Excellent verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively
• Demonstrated ability to develop and execute strategic sales plans
• Proficiency with CRM software and sales analytics tools
• Deep understanding of the North American market dynamics and customer neI knoweds
• Experience in selling SaaS or similar technology products is highly desirable
• Deep understanding and application of the MEDDPICC sales methodology
• A positive, can-do attitude with a drive to overcome challenges and inspire your team to do the same
• Deep knowledge of the American market and proven track record in selling in this region. 
• A proactive approach to identifying and developing new initiatives that contribute to team success and business growth
• Expertise in positioning and selling technology-driven SaaS products that drive business transformation
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

U.S. Base Salary Range: $145,000 - $225,000.

At Storyblok, we are committed to equitable compensation and pay transparency. We consider many factors when it comes to compensation, such as the scope of the role, job-related skills, experience, and relevant education or training. Our base salary ranges are determined by job and job level and are benchmarked to relevant location and industry data. The range displayed represents the target US base compensation range within which we are hiring for this role. For some roles Storyblok also offers a competitive commission structure.

JOB SUMMARY

We’re looking for a Senior QA Engineer who combines technical expertise with a proactive, collaborative mindset. You’ll be a key contributor to how we deliver quality, leading by example and communicating effectively across disciplines to raise the bar for engineering standards.

You’ll join our dynamic and growing Product Engineering team at Storyblok, playing an instrumental role in ensuring the quality and reliability of our flagship CMS platform. This platform empowers businesses to create and deliver seamless digital content experiences.

In this role, you’ll work closely with product owners, designers, and developers to design and maintain clean, scalable automated tests, develop thorough test plans, perform rigorous testing, and continuously refine QA strategies to maintain best-in-class software quality. Your work will directly contribute to delivering an exceptional user experience by ensuring flawless performance across every facet of our application.

ESSENTIAL JOB FUNCTIONS

• Own projects end-to-end with clarity, technical excellence, and accountability, ensuring high-quality standards across teams.
• Champion quality and coding standards, promoting engineering excellence, and driving continuous improvement.
• Design, implement, and maintain efficient and reliable automated tests across frontend and backend using Playwright and TypeScript.
• Think strategically about test automation; collaborate with developers to ensure balanced test coverage within the testing pyramid.
• Contribute to and evolve the overall testing strategy, improving QA processes and metrics.
• Prepare and review test plans to validate both functional and non-functional requirements.
• Perform manual and exploratory testing; document, track, and verify defects to ensure product excellence.
• Analyze test results and monitor key testing metrics to identify patterns and opportunities for improvement.
• Participate actively in project kick-offs to understand requirements, anticipate risks, and influence testability from the earliest stages.
• Advocate for user experience and product quality, collaborating closely with product, design, and engineering to align QA goals with delivery outcomes.
• Identify and communicate issues, risks, or dependencies early, escalating to product leadership when necessary.
• Mentor and support teammates, fostering an open, empathetic environment that encourages learning, feedback, and high-quality automation practices.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field.
• 7+ years of relevant experience as a QA Engineer.
• 3+ years of proven experience in test automation across frontend and backend using Playwright.
• Strong proficiency in TypeScript with experience building scalable, maintainable automation frameworks.
• Comprehensive knowledge of CI/CD pipelines (GitHub Actions).
• Excellent communication and collaboration skills, with the ability to influence and align across technical and product teams.
• High attention to detail, proven ability to deliver results and a strong motivation to contribute to organizational growth in a high-performing environment.
• Experience in defining and driving test automation standards across teams.
• Experience mentoring QA engineers in test design, coding practices, and quality ownership.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

NICE TO HAVE

• Experience writing and maintaining Ruby on Rails code.
• Experience with observability and error tracking tools (e.g., Grafana, Kibana, Sentry) and identifying errors, trends, and issues.
• Experience with accessibility testing and best practices.