At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

This is an excellent opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will gain an in-depth understanding of our customers’ operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech. 

Essential Duties & Responsibilities:

• Relationship Management: 
• Cultivate and maintain strong, executive-level relationships with key stakeholders and decision-makers within a portfolio of strategic accounts. 
• Act as a central point of contact, ensuring seamless communication and collaboration between the customer and our internal teams (e.g., sales, marketing, product, and support). 
• Proactively identify and address customer needs, challenges, and opportunities to solidify the partnership and become a trusted advisor by meeting with A-list customers a minimum of quarterly. 
• Strategic Planning and Execution: 
• Develop and implement strategic account plans with clear short-term objectives and long-term goals. 
• Conduct in-depth analysis of customer needs, industry trends, and the competitive landscape to identify opportunities for upselling and cross-selling. 
• Lead the creation, execution, and presentation of proposals, business reviews, and innovative solutions that demonstrate the value of our products and services. 
• Account Growth and Retention: 
• Drive revenue growth and profitability within assigned accounts by identifying and closing add-on business opportunities. 
• Monitor, analyze, and document key account health metrics (e.g., revenue, customer satisfaction, retention) and provide regular reports to both internal stakeholders and customers. 
• Forecast account and expected renewal performance, and work to exceed sales and retention targets and goals. 
• Provide feedback to product and marketing teams to help shape future offerings based on customer needs and market insights.

Requirements & Skills:

• A minimum of 8 years of ENTERPRISE sales and/or account management experience 
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person 
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills 
• Capable of working independently with minimal supervision and in a team environment 
• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings 
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges 
• Proficiency in Salesforce and all MS Office & Google Office applications 
• Ability to travel to key customer & company events 

Education:                         

• Bachelor's Degree, or equivalent experience 

Compensation

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.

This role can be performed 100% remotely within the U.S. Anticipated base salary: $125,000 Annually USD + Variable Compensation Plan

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
  
  

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities 
• Employee Recognition
• LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Senior AI Product Engineer
Location: US (Remote) - Only US Citizens or PR
Team: AI-Enhanced Product Engineering

About Mitratech

Mitratech is a proven global technology partner for corporate legal, immigration, human resource, and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our customers. In other words, if you like people and technology, you'll fit right in.

Our team is changing the face of legal, immigration, compliance, and operational risk. Today, our products run over 20,000+ corporations of all sizes across the globe, representing a large portion of the Fortune 10, almost 40 percent of the Fortune 500, and over 50,000 users in over 150 countries. These teams depend on our technology and our people to help them grow and protect their organizations. Our approach to work is proactive, collaborative, and committed.

This is an excellent opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will gain an in-depth understanding of our customer’s operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech. 

Due to business and compliance requirements, this position is open only to candidates residing in US. Applications from candidates outside this region will not be considered.

Role Overview
We are looking for a Senior AI Product Engineer to join our team and lead the charge in transforming how software is developed. You will be a subject matter expert and force multiplier, leveraging AI-assisted tools to accelerate engineering, while also driving innovative AI features across our HR, Legal, and Risk SaaS products.

As a senior team member, you will set the standard for technical excellence, foster a collaborative environment, and influence the technical direction of our products. If you are a seasoned engineer who thrives on solving complex problems and amplifying human creativity with AI, this is the role for you.

What You’ll Do

• Strategic AI-Augmented Development: Lead our AI-first engineering approach. Architect and implement strategies using tools like GitHub Copilot, Devin AI, and GPT APIs to boost team productivity. Define and refine prompt engineering best practices for the entire team.

• Architecture and Feature Delivery: Design, build, and maintain robust, scalable, and secure features across our product suite. Lead complex full-stack development initiatives, from system architecture to back-end APIs and data layers, directly contributing to the value delivered to HR, Legal, and Risk clients.

• Technical Leadership & Mentorship: Set the standard for code quality and engineering excellence. Architect and implement testing strategies (manual and AI-assisted), conduct in-depth code reviews, and mentor junior and mid-level engineers to support their growth.

• Innovation and Process Improvement: Stay ahead of AI software development trends. Evaluate and adopt new tools and practices to enhance team efficiency and capabilities. Contribute to the technical roadmap and help define the future of our engineering organization.

Qualifications

Essential:

• 7+ years of professional software development experience, with a focus on building and maintaining scalable, production-grade applications.

• Deep expertise in modern backend or full-stack technologies (Python, Go, Java, Node.js or React). Proven track record of architecting and delivering complex systems.

• Demonstrated experience leveraging AI-assisted development tools (GitHub Copilot, Devin AI, GPT APIs) for productivity gains.

• Extensive experience with AI tools and LLMs, including frameworks like LangChain or direct OpenAI API usage.

• Strong commitment to code quality, security, and performance. Expertise in unit, integration, and end-to-end testing strategies.

• Proven technical leadership abilities, mentoring junior developers and leading complex projects from concept to delivery.

• Excellent communication skills in English, able to articulate complex technical concepts to technical and non-technical stakeholders.

Preferred:

• Experience collaborating with U.S.-based stakeholders.

• Knowledge of HR, Legal, or Risk industries.

• Portfolio or contributions to open-source projects demonstrating AI or software engineering expertise.

Why You’ll Love This Role
This isn’t just another senior developer position—it’s your chance to shape the future of AI-assisted software engineering. You’ll:

• Our AI-first engineering strategy, influencing both tools and processes.

• Gain hands-on experience applying AI to solve real-world engineering challenges at scale.

• Work in a collaborative environment that values your expertise and gives you autonomy to make a tangible impact on products and business outcomes

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in United States. Applications from candidates located outside this region will not be reviewed.

Job Summary

Our Director of Customer Success is a strategic leadership role focused on maximizing customer value, retention, and loyalty by overseeing a customer success teams, developing customer-centric strategies, and ensuring alignment between customer needs and business objectives. Key responsibilities include building and leading the CS team, designing scalable programs for customer engagement and onboarding, analyzing customer health and feedback to drive product improvements, collaborating with sales, product, and marketing, and ultimately reducing churn while increasing customer lifetime value and advocacy. Manage a team of customer success managers supporting a portfolio of both named and team based accounts.

Essential Functions of the Position

The essential functions include, but are not limited to the following:

• Lead and manage a team with 6-10 direct reports.
• Recruit, train, mentor, and manage customer success managers and teams to deliver value. 
• Develop and implement customer success strategies, including onboarding, engagement, and retention programs, to achieve key metrics like customer satisfaction, retention, and growth. 
• Foster strong customer relationships, turn satisfied clients into advocates, and identify opportunities for upsell and cross-sell to expand business within the customer base. 
• Translate strategy into performance requirements, processes, metrics, and technology.
• Work closely with product, sales, marketing, and other departments to ensure unified and positive customer experiences.
• Monitor customer health metrics, analyze customer feedback, and use data to inform strategic decisions, process improvements, and product enhancements
• Oversee and optimize the entire customer lifecycle, from onboarding and adoption to long-term engagement and renewal, ensuring customers consistently derive value
• Drive long-term revenue growth and influence future lifetime value through increased product adoption, higher customer satisfaction, reduced churn, and increased customer advocacy
• Perform other duties as assigned.

 Core Competencies

• Strategic Thinking: Ability to develop and execute a long-term vision for customer success and value.
• Leadership & Management: Proven ability to lead, motivate, and develop a high-performing team
• Customer-Centric Approach: A deep understanding of customer needs and a passion for delivering positive customer experience
• Analytical Skills: Proficiency in data analysis to track key metrics and make informed decisions
• Communication & Collaboration: Strong skills in collaborating and diverse teams and communicating with senior leadership and clients
• Persuasive Communication & Influencing Others: The ability to plan and deliver oral and written communications that impact and persuade the intended audience(s) as well as the ability to gain others’ support for ideas, proposals, projects, and solutions.
• Results Orientation: The ability to focus on the desired outcome, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Experience, Skills, Abilities, Education, and Certifications
[In addition to the competencies listed above, list relevant skills and abilities required for the position. Include:

• Experience:
  • Critical Criteria:
    • 5 to 7 years in a SaaS environment leading a Customer Success Team.
    • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint.
    • Knowledge of customer service practices.
    • Technical aptitude and ability to learn software programs.
    • Analytical and data driven analysis to optimize renewals, churn, upgrades and upsells.
  • Preferred Criteria:
    • Developing and managing customer success programs at scale through automation
    • Experience in leading both a named portfolio and team-based customer success approach
    • Experience with Customer Relationship Management software such as Salesforce.
    • Experience with Tech-CSM solutions such as Gainsight, Totango or others.
  • Skills and abilities: List items including, but not limited to:
    • Effective communication, presentation and management skills.
    • Exceptional self-starter skills and ability to manage issues and projects to completion.
    • Proven leadership, oral/written communication and problem-solving skills.
    • Solid PC skills including thorough knowledge of MS Word, PowerPoint, Excel.
    • Ability to explore ways to improve and promote quality, accuracy, and thoroughness.
  • Education, or equivalent:
    • Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote anywhere in the US. Fixed salary rate: $160,000 Annually USD + Variable Compensation Plan $30,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

Mitratech is seeking a Senior Product Manager to lead strategy and execution for key capabilities within our Embedded Compliance Intelligence platform.

Embedded Compliance Intelligence transforms regulatory complexity into actionable insights and features, integrating regulatory content, AI-driven insights, and workflow automation directly into customer operations.

This is not a feature factory role. You own outcomes.

You will define product direction, drive alignment, and deliver measurable impact across a highly integrated ecosystem spanning compliance content, AI, data platforms, and enterprise workflows. You must be equally comfortable shaping long-term platform strategy and getting deep into execution details.

What You’ll Own

Product Strategy & Vision

• Define and drive the product vision and roadmap for core Embedded Compliance Intelligence capabilities
• Identify opportunities to embed AI into compliance workflows, including regulatory intelligence, automation, and decision support
• Establish and own KPIs tied to adoption, automation rates, compliance outcomes, and revenue impact
• Make and communicate clear prioritization and tradeoff decisions across a complex product landscape

AI-Driven Compliance Innovation

• Translate AI/ML capabilities (LLMs, rule systems, data models) into differentiated product experiences
• Lead experimentation and iterative delivery of AI-enabled compliance features
• Partner with engineering on build vs. buy vs. partner decisions for AI and data capabilities
• Ensure responsible AI practices, including transparency, explainability, and regulatory alignment

Feature & Capability Ownership

Own and evolve core Embedded Compliance Intelligence capabilities, including:

• Regulatory data ingestion and content distribution
• Policy and compliance intelligence systems
• Workflow orchestration and task automation
• Integration layers with HRIS, payroll, and enterprise systems
• AI-assisted compliance insights and recommendations

Drive these capabilities as scalable platform components, not one-off features.

Customer Discovery & Market Validation

• Lead ongoing customer discovery and validation efforts
• Partner with compliance experts and clients to understand regulatory and operational pain points
• Translate insights into clear product requirements and prioritized backlog
• Validate solutions through prototyping, experimentation, and data

Execution & Delivery

• Own delivery from concept through release and adoption
• Define clear product artifacts (PRDs, user stories, success metrics)
• Partner with engineering and design to ensure high-quality, scalable releases
• Monitor product performance and continuously optimize based on data and customer feedback

Cross-Functional Leadership

• Align stakeholders across engineering, UX, compliance, GTM, and leadership
• Partner with Product Marketing on positioning and go-to-market strategy
• Communicate product strategy, progress, and outcomes to executives and customers
• Act as a force multiplier across teams to ensure clarity, speed, and accountability

What You Bring

• 3+ years of product management experience in B2B SaaS or enterprise platforms
• Proven track record of owning and scaling complex, high-impact products
• Experience delivering AI-enabled, data-driven, or automation-focused solutions
• Strong ability to translate ambiguous problems into structured product strategies
• Experience working on platforms, APIs, integrations, or workflow systems
• Comfort working in highly cross-functional, distributed environments

Nice to Have (But Valuable)

• Experience with compliance, regulatory tech, or HR systems
• Familiarity with policy management, regulatory change, or risk systems
• Experience integrating with HRIS, payroll, or enterprise SaaS ecosystems
• Exposure to data models, rule engines, or AI/ML systems in production

What Success Looks Like

• CaaS capabilities that scale across jurisdictions and products
• Measurable increases in automation, adoption, and compliance efficiency
• AI capabilities that move from novelty to trusted decision support
• Clear product direction with strong execution velocity and stakeholder alignment

Why This Role Matters

Embedded Compliance Intelligence is a foundational pillar of Mitratech’s HR compliance strategy. This role sits at the center of transforming compliance from a static obligation into a dynamic, intelligent system embedded in how work gets done.

Compensation

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.

We will disclose intended pay ranges in our job ads for US-based opportunities. This role can be performed 100% remotely within the U.S. Anticipated base salary: $130,000 USD Annually

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Description
Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement, as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you'll fit right in. 

As a member of the Enterprise Risk and Compliance (ERC) team, the Third-Party Analyst plays a key role in supporting Mitratech's Third-Party Risk Management (TPRM) program by ensuring the accuracy, integrity, and completeness of vendor, contractor, and partner data across the organization. This position is central to maintaining high data quality standards that directly reduce third-party risk exposure, with responsibilities spanning data entry, ongoing data maintenance, and audit readiness across all TPRM records.

Under the direction of the Manager, Enterprise Risk and Compliance, the Third-Party Analyst will serve as a critical operational partner to Legal, Compliance, Security, Finance, HR, Procurement, and Business Teams, supporting the intake, review, onboarding, monitoring, and offboarding of Mitratech’s third-party relationships. This role is ideal for someone who enjoys cross-functional coordination, contract intake review, operational governance, and building structured workflows that improve efficiency, reduce risk, and support audit readiness.

Primary Duties & Responsibilities

• Identify potential risk indicators related to data handling, access, services provided, geographic scope, subcontractors, resellers, partners, and vendor obligations.
• Coordinate third-party intake and onboarding workflows for vendors, contractors, partners, resellers, and consultants.
• Perform first-level review of agreements, Statements of Work (SOWs), amendments, and supporting documents.
• Assist with risk assessments, due diligence collection, and documentation tracking.
• Maintain third-party lifecycle records, including onboarding, renewals, amendments, ownership transfers, and off boarding.
• Identify process gaps and recommend workflow improvements.
• Assist in maintaining templates, intake standards, guidance materials, and governance procedures.
• Support audit requests and internal reviews related to third-party onboarding and compliance.
• Partner with Legal, Compliance, Security, Finance, Procurement, and HR to strengthen third-party governance maturity.
• Support governance aligned to Mitratech’s TAP workflow and third-party lifecycle standards.
• Support Enterprise Risk & Compliance (ERC) initiatives as needed.

Requirements & Skills

• Bachelor’s degree is preferred. Relevant experience to be considered in place of formal education credits.
• Minimum of 3 years of experience in legal operations, vendor management, procurement coordination, compliance operations, HR operations, contract administration, or governance-related functions.
• Must be able to work in a high-paced environment handling multiple tasks concurrently with great attention to detail with a process-oriented mindset.
• Ability to prioritize work based on urgency, risk, and business impact.
• Strong written and oral communication to various stakeholders, including senior and executive level leaders, strong command of the English language as relates to proper grammar, punctuation and editing skills as required.
• Corporate legal or law firm experience or equivalent combination of education and experience preferred.
• Strong reading comprehension skills, especially as they relate to legal documents.
• Experience coordinating with third parties is preferred.
• Proficiency in acting as a liaison between legal, HR, IT, accounting, and department managers.
• Must demonstrate the ability to maintain a high level of confidentiality of project and business information at all times
• Proficient in Microsoft Word, Excel, and PowerPoint

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview:

We are looking for an experienced and passionate DevOps & SRE Manager to lead our DevOps and Site Reliability Engineering teams. The ideal candidate will be responsible for building and maintaining scalable, reliable, and high-performing infrastructure and operational processes. As a DevOps & SRE Manager, you will play a key role in ensuring our development, deployment, and operational practices align with industry standards while fostering a culture of automation and continuous improvement.

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and develop a team of DevOps engineers and SREs to drive innovation and operational excellence.
• Build a collaborative and inclusive team culture focused on delivering high-quality services.
• Establish and track goals for your team to align with business objectives.

Infrastructure Automation & Scalability:

• Design, implement, and manage highly available and scalable cloud infrastructure (AWS, Azure, or OCI). OCI Experience preferred
• Oversee the implementation of Infrastructure as Code (IaC) tools (e.g., Terraform, Bicep, Ansible etc) to automate provisioning and configuration.
• Identify and address bottlenecks in deployment pipelines and infrastructure performance.

Site Reliability Engineering:

• Lead efforts to define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets.
• Drive incident management processes to quickly detect, mitigate, and resolve issues while ensuring post-mortem analyses for continuous improvement.
• Optimize and enhance monitoring, logging, and alerting systems (e.g., Datadog, Splunk, Prometheus, Grafana, ELK stack).

Continuous Integration and Continuous Deployment (CI/CD):

• Establish and refine CI/CD pipelines to ensure smooth software releases with minimal/zero downtime.
• Collaborate with development teams to implement DevOps best practices and ensure code quality, security, and performance.

Security & Compliance:

• Implement and oversee security best practices in DevOps and operational workflows, including secrets management, vulnerability scans, and automated patching.
• Ensure compliance with relevant regulations and standards (e.g., SOC2, ISO 27001).

Collaboration & Communication:

• Work cross-functionally with product, engineering, and operations teams to ensure alignment on goals and priorities.
• Provide regular updates to stakeholders on system health, incidents, and improvement initiatives.

Cost Optimization:

• Analyze cloud and infrastructure costs, identify opportunities for savings, and implement cost optimization strategies.
• Manage budgets and vendor relationships for tools and services used by the team.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Engineering, or a related field. A Master’s degree is a plus.

Experience:

• Proven experience managing DevOps or SRE teams in fast-paced environments.
• Hands-on expertise in cloud platforms (AWS, Azure, OCI, GCP) and containerization technologies (Docker, Kubernetes).
• Deep understanding of software development lifecycle (SDLC) and Agile practices.
• Track record of driving operational efficiency, incident resolution, and automation.

Technical Skills:

• Expertise in CI/CD tools (e.g., Jenkins, CircleCI, Azure DevOps).
• Experience operating in Kubernetes platforms like AKS, EKS, or similar.
• Experience using managed languages such as Python, Go, C#, Java, or similar.
• Experience designing tooling to simplify the operational management of SaaS/PaaS systems.
• Experience with monitoring and observability tools (e.g., Prometheus, Splunk, New Relic, Datadog, ELK Stack).
• Strong knowledge of infrastructure-as-code tools (e.g., Terraform, Bicep, CloudFormation).

Soft Skills:

• Excellent leadership and people management abilities.
• Strong problem-solving skills and attention to detail.
• Exceptional communication skills to collaborate across teams and with stakeholders.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

ABOUT THE ROLE

As a Working Student in Professional Services, you will support our consultants and project managers in day-to-day delivery activities. You will engage with clients using the Mitratech GRC platform, contribute to internal enablement initiatives, and help develop and maintain service delivery assets. Your tasks will span the full PS lifecycle — from pre-sales scoping support through to project delivery and client success.

JOB DUTIES

• Support Professional Services consultants and project managers in client-facing engagements on the Mitratech GRC platform
• Assist in the preparation and delivery of client workshops, onboarding sessions, and project kick-offs
• Contribute to the creation and maintenance of standardized delivery assets, including Descriptions of Work, project plans, and configuration templates
• Help curate and adapt content libraries covering GRC frameworks such as ISO 27001, COSO ERM, GDPR/DSGVO, NIS2, and TPRM
• Monitor regulatory developments and summarize relevant changes for internal knowledge sharing
• Collaborate with Customer Success and Product teams on cross-functional initiatives
• Assist with data analysis, reporting, and QBR preparation for key EMEA accounts

WE ARE LOOKING FOR

• Currently enrolled student in business, information management, law, engineering, or a related field
• Strong interest in GRC, information security, risk management, or regulatory compliance
• Structured, self-starter approach — you take ownership of tasks and follow through independently
• Analytical mindset with the ability to break down complex topics and document findings clearly
• Excellent written and spoken communication skills in both English and German
• Proficiency in Microsoft Office / M365 (Word, Excel, PowerPoint, Teams); experience with SaaS tools is a plus
• Project management fundamentals — you understand timelines, dependencies, and stakeholder needs
• Collaborative team player who thrives in a fast-paced, international environment

WHAT WE OFFER

• Meaningful, hands-on work from day one — no busywork, real client impact
• Exposure to enterprise GRC delivery across leading EMEA organisations
• A collaborative and experienced Professional Services team with flat hierarchies
• Flexible working hours designed to fit around your study schedule
• Central Munich office location with hybrid working flexibility
• Competitive part-time compensation
• Direct mentorship from senior consultants and access to Mitratech's broader PS & Support community
• A stepping stone into a full-time career in Professional Services, Customer Success, or GRC consulting

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse, inclusive work culture centred on great people practices, learning opportunities, and fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

Job Overview 

We are seeking an experienced Sr. Linux & Oracle Cloud Infrastructure (OCI) Administrator to support a production application hosted on OCI. The role focuses on Oracle Linux administration, OCI networking and security, Terraform-based automation, and operational support for SFTP and mail services.

Essential Duties & Responsibilities:

• Administer and support Oracle Linux systems (patching, tuning, troubleshooting)
• Manage OCI resources: compute, VCNs, subnets, routing, load balancers
• Configure and maintain OCI security (IAM, NSGs, security lists, compartments)
• Design and troubleshoot OCI networking and connectivity issues
• Provision and manage infrastructure using Terraform (IaC)
• Support SFTP and mail services (secure access, monitoring, troubleshooting)
• Perform system monitoring, backup coordination, and DR support
• Participate in production support, incidents, and on-call rotations
• Maintain operational documentation and runbooks

Requirements & Skills:

• 7+ years professional experience administering Linux in production (preferably Oracle Linux or closely related RHEL).
• Strong Hands-on experience with OCI administration (compute, networking, IAM, security)
• Experience supporting Oracle WebLogic Server
• Working knowledge of Oracle Database environments
• IaC & Automation: Deep proficiency with Terraform (modules, workspaces, remote state, testing) and Ansible (roles, collections, idempotency, vault).
• Systems Expertise:
• Kernel, systemd, SELinux/AppArmor, LVM/filesystems (xfs/ext4/btrfs), iSCSI/NFS, SSH/hardening.
• Package and patch management (yum/dnf, repo mirrors, Ksplice), vulnerability management, and baseline hardening (CIS/STIG).
• Solid understanding of Networking Fundamentals: TCP/IP, routing, DNS, DHCP, load balancing, proxies, firewalls/security groups, PKI/certificates (TLS).
• Scripting: Proficiency in Bash
• Experience with SFTP and SMTP/mail services
• Deployment Experience: Comfortable with both modern (immutable, pipelines, containers) and older practices (in‑place upgrades, change windows, maintenance runbooks).
• Troubleshooting: Proven ability to diagnose and resolve complex incidents across OS, network, and platform layers.
• Documentation & Communication: Clear written/verbal communication; ability to author design docs, runbooks, and RFCs.

Nice to Have (Preferred)

• Certifications: Oracle Linux, OCI Architect Professional/Associate, RHCSA/RHCE (or equivalents), Terraform Associate, Ansible Automation.
• Tooling: Packer, GitHub Actions/GitLab CI/Azure DevOps/Jenkins, HashiCorp Vault, OCI Bastion/Cloud Guard, Security Zones.
• Containers & Orchestration: Docker, Kubernetes, admission controls, image signing, and runtime policies.

Preferred Qualifications

• OCI certifications
• Experience with monitoring tools and CI/CD pipelines
• High availability and disaster recovery experience

Soft Skills

• Strong troubleshooting skills
• Ability to work in production-critical environments
• Good communication and documentation skills

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a proven global technology partner for corporate legal, risk, compliance, and HR professionals seeking to maximize productivity, control expense, and mitigate risk by deepening organizational alignment, increasing visibility, and spurring collaboration across an enterprise. Mitratech serves over 24,000 organizations worldwide, spanning more than 160 countries.

We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Join our global team and see why it's so special to be a part of Mitratech!

Product Marketing Manager - HR Solutions

The Product Marketing Manager is responsible for defining our market strategy and driving that strategy by defining and communicating Mitratech’s value and differentiation in the market, evangelizing internally and externally, and supporting Product Managers to ensure product adoption targets are met. The ideal candidate will blend strategic thinking with tactical execution to create strategic, thought leadership-based content for Mitratech’s portfolio of products. Additionally, this role is responsible for conducting market research, identifying the software needs and sources of value for prospective buyers, and creating targeted go-to-market strategies to increase market share and adoption of our product offerings.

This is a highly cross-functional role, involving close collaboration with the wider marketing team, product management, and sales. 

About the Role:

We are seeking a talented and passionate Product Marketing Manager to join our team. In this role, you will play a pivotal role in driving the success of our HR Solutions by developing and executing comprehensive go-to-market strategies. You will be responsible for understanding our target market, crafting compelling messaging, and collaborating with cross-functional teams to launch successful products. 

Key Responsibilities:

• Market Research and Analysis: Conduct in-depth market research to identify target audiences, understand their needs, and analyze competitive landscapes.
• Product Positioning and Messaging: Develop compelling product positioning and messaging that resonates with our target audience. Create clear and concise value propositions.
• Go-to-Market Strategy: Develop and execute comprehensive go-to-market strategies, including product launches, pricing, promotions, and distribution channels.
• Product Launches: Plan and execute successful product launches, working closely with sales, marketing, and engineering teams.
• Content Creation: Create high-quality marketing content, such as product briefs, presentations, case studies, and blog posts.
• Sales Enablement: Equip the sales team with the necessary tools, training, and collateral to effectively sell our solutions.
• Customer Insights: Gather customer feedback and insights to inform marketing strategies.
• Collaboration: Collaborate closely with cross-functional teams, including product management, engineering, sales, customer success, and other marketing teams to ensure alignment and achieve business objectives.

Qualifications:

• 3-5 years of experience in B2B/SaaS marketing (experience in HR technology is a plus).
• Strong analytical and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to work independently and collaboratively.
• Exceptional project and time management skills; self-motivated.
• Eager to learn and understand a wide range of solutions, customer profiles, and target markets

Mitratech is an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national or ethnic origin, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or veteran status. Mitratech will work with applicants requesting accommodation at any stage of the hiring process. Please email Recruiting@mitratech.com to request an accommodation.

About the Role

Mitratech is looking for a Director, Mitratech Catalyst — a hands-on technical leader who will launch new applications from zero to one using AI-augmented development practices and rapid delivery cycles. This role sits at the intersection of product engineering and organizational transformation: you will conceive, architect, and ship new products in compressed 8–12 week sprints, then hand them off to divisional engineering teams equipped to carry the work forward.

You will operate as the tip of the spear for Mitratech’s next generation of product development, proving that AI-native tooling and modern delivery practices can dramatically compress time-to-value. Success in this role is measured equally by what you build and by what others are able to sustain after you move on.

What You’ll Do

0→1 Product Delivery

• Lead end-to-end development of new applications and features from concept through production release within 8–12 week project cycles.
• Define architecture, select technology stacks, and make build-vs-buy decisions optimized for speed, quality, and long-term maintainability.
• Leverage AI-assisted development tools (e.g., Claude, Copilot, cursor-based IDEs) to accelerate coding, testing, documentation, and review workflows.
• Personally write production code alongside a small, high-velocity squad — this is not a management-only role.
• Deliver working software that meets Mitratech’s standards for security, scalability, and cloud-native deployment (AWS-first, Terraform IaC).

Handoff & Team Enablement

• Design and execute structured handoff plans so divisional engineering teams can own, extend, and operate each delivered product independently.
• Embed AI-augmented development practices into receiving teams through pairing sessions, documentation, runbooks, and lightweight training.
• Establish repeatable playbooks for the full 0→1 lifecycle: ideation, rapid prototyping, MVP delivery, production hardening, and transition.
• Partner with engineering managers and tech leads to ensure receiving teams have the skills, context, and confidence to iterate post-handoff.

Practices & Culture

• Champion and evolve Mitratech’s Catalyst delivery model, including rapid sprint cadences and automated quality gates.
• Serve as an internal evangelist for AI-native engineering practices, demonstrating what’s possible and raising the bar across the organization.
• Collaborate cross-functionally with Product, Design, Operations, and divisional Engineering leadership to identify high-impact build opportunities.
• Contribute to Mitratech’s AI governance standards, ensuring all AI-assisted outputs meet policy requirements for data protection, auditability, and customer trust.

What We’re Looking For

Required

• 10+ years of software engineering experience with a track record of shipping production applications at scale.
• Demonstrated experience leading 0→1 product builds — from blank repo to live customers — in fast-paced or startup-like environments.
• Deep fluency with AI-assisted development workflows (LLM-based code generation, AI pair programming, automated testing with AI, prompt engineering for developer productivity).
• Strong architectural instincts across full-stack, cloud-native systems (AWS, containerization, CI/CD, infrastructure-as-code).
• Proven ability to hand off complex systems to other teams with clear documentation, clean codebases, and effective knowledge transfer.
• Experience leading or mentoring engineers and influencing engineering culture without relying on positional authority.

Preferred

• Experience in B2B SaaS, legal tech, compliance, HR tech, or similarly regulated domains.
• Familiarity with M&A-driven engineering environments where multiple product lines and tech stacks coexist.
• Background in establishing internal platforms, accelerators, or innovation labs.
• Experience working within or alongside DevOps/SRE organizations and platform engineering teams.

How Success Is Measured

• Products shipped: Number of new applications delivered to production within target timelines and quality standards.
• Handoff effectiveness: Receiving teams are independently shipping features and operating the product within 30 days of transition.
• Practice adoption: Measurable uptake of AI-augmented development practices across divisional engineering teams post-engagement.
• Cycle time compression: Demonstrable reduction in time-from-concept-to-production compared to traditional delivery methods.
• Team confidence: Positive feedback from receiving teams on clarity of documentation, code quality, and transition support.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in the US. Applications from candidates located outside this region will not be reviewed.

Job Overview

The Client Strategy Advisor, Immigration Technology Solutions at Mitratech, is critically important to the development and success of the strategy and growth of our immigration-focused products and services. The role will span a variety of key business areas, including overseeing the relationship with our top-tier immigration clients, helping to drive a product strategy that is in line with market expectations, shaping the immigration product roadmap in close collaboration with Product Management, serving as the primary voice of the customer and market, and acting as a strategic advisor both internally and with clients on immigration and adjacent automation topics and representing Mitratech as a thought leader in the space. This role is highly collaborative and requires a high degree of influence across various functions within the Mitratech business and with partners, clients, and industry groups such as AILA and AIC.

Responsibilities & Expectations:

• Act as a strategic advisor to clients, in partnership with account management teams, drive product adoption, build advocacy, and create referenceable accounts
• Support new sales efforts by participating in deal cycles and consulting with prospects on the immigration process and digital transformation, as well as identifying and pursuing cross-sell opportunities for Mitratech’s workflow and document automation products
• Support account management teams on renewals, upsell, and cross-sell strategy, including expansion into workflow automation and document management solutions across the broader client base
• Stay current on global immigration trends and act as an internal subject matter expert on how substantive or technological changes in the industry should influence Mitratech’s immigration products and market positioning.
• Partner with Product Management to define and prioritize the immigration product roadmap, translating client feedback, market trends, and regulatory developments into actionable product requirements
• Provide competitive intelligence and market positioning insights to inform the go-to-market strategy for immigration and adjacent Mitratech products
• Represent Mitratech in marketing activities and industry events as an industry and product expert
• Create and publish thought leadership content to enable demand generation efforts
• Lead internal training on immigration-related topics, trends, and content
• Drive partnerships with immigration industry-related organizations, including adjacent software providers.

Requirements & Skills:

• 7+ years of proven experience working in the immigration industry as a practitioner, technologist or operations specialist
• Experience contributing to or influencing a software product or technology roadmap, including gathering and synthesizing customer and market requirements
• Demonstrated ability to cross-sell or expand platform solutions; familiarity with workflow automation, document management, or legal operations software is a strong plus
• Highly effective communication skills that convey professionalism in all written, verbal, and in-person meeting
• Successful track record achieving targets both individually and for the team
• Ability to drive initiative via collaboration and influence across clients and internal functions
• Ability to personally demonstrate and train others
• A critical thinker with strong negotiating and strategic selling skills, and the ability to “see the forest for the trees”
• Highly developed organizational, planning, and management skills
• Proven ability to develop/drive and thrive in a metrics-driven, process-based environment with high accountability
• High sales IQ yet works collaboratively and is open to coaching
• Travel as required (~10%)

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote, anywhere in the US. Anticipated Pay: $120,000 Annually. Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities 
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

The Mitratech Support team goal is to be passionate about customer success by providing world class application support through problem-solving, communication, and with continuous improvement. We are looking for highly qualified candidates with an interest in enterprise software applications to join our team of skilled support engineers.

The Technical Support Engineer II will provide dedicated support to specific clients. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. 
 
Essential Duties & Responsibilities

• Serve as a Subject Matter Expert
• Provide in-depth technical knowledge and expertise complex on complex major projects requiring innovative and original solutions.
• Troubleshooting via root cause analysis and providing workarounds and fixes
• Provide technical guidance and best practices for upgrades of Mitratech software applications which could include oversight of short-term upgrade projects and execution of associated technical tasks
• Assist other members of the support team with technical issues and act as an escalation point for issues that fall outside of the scope for Tier I, Tier II, and Tier III Engineers
• Lead advanced technical work that develops new troubleshooting processes and technical workarounds.
• Participate in the planning and coordination of new product deployment and enhancement projects, ensuring preparedness in servicing the product
• Monitor all production system applications and participate in issue resolution for high-impact issues for Mitratech-hosted clients
• Recreate product defects and work with the engineering maintenance team on scoping resolution to provide to clients
• Assist in troubleshooting issues with infrastructure related to running Mitratech products, including application servers, middleware, networking components, database server, and other hardware
• Maintaining and documenting client configurations and customization

Qualifications

• 5+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
• Exercise considerable initiative and judgment in work methods and in interpreting and delegating work requirements/goals
• Intermediate proficiency with MSSQL
• Experience with environment architecture and troubleshooting – understand how to troubleshoot application issues at App Server and DB layers, OS, security and auth layers, and anything in between
• Able to work cross-functionally and collaboratively with many stakeholders
• Excellent organizational, customer relationship, verbal, and written communication skills
• Excellent problem-solving and listening skills
• Highly motivated, self-starter with a positive attitude
• Ability to work as an individual or in a group and prioritize one’s own work
• Ability to translate technical issues and resolutions to non-technical clients and staff
• Experience working with
• .NET or Java/J2EE applications
• Application Servers such as IIS, Tomcat, Weblogic or WebSphere
• AppDynamics or other similar application monitoring tools
• Relational databases including Oracle and/or SQL Server
• Performance tuning of applications or databases
• Windows and/or Unix operating systems
• SAP Business Objects is a plus

Education:

• Bachelor or Master of Science in Computer Science/Engineering or relevant experience required.

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote anywhere in the US. Anticipated Pay: $60,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

Join Our Team at Mitratech – Where Innovation Meets Heart!

At Mitratech, we’re shaping the future of Legal, Risk, Compliance, and HR for top global companies. We’re a tight-knit, globally dispersed team that values collaboration, innovation, and inclusivity.

We move fast, work smart, and have fun along the way. With a culture built on learning, great people practices, and a strong entrepreneurial spirit, we empower our team to do their best work.

As we grow, we’re always looking for fresh perspectives and passionate problem-solvers. Join us and see what makes Mitratech special!

Customer Support Representative – Be the Voice of Exceptional Support!

We believe that great customer support isn’t just about solving problems—it’s about creating amazing experiences. As a Customer Support Representative, you’ll be the friendly, knowledgeable guide that ensures our customers feel heard, supported, and empowered to use our solutions with confidence. Your role is critical in keeping our customers happy, engaged, and thriving.

What You’ll Do:

• Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets.
• Educate and guide customers through troubleshooting, solution best practices, and educational resources.
• Work closely with various teams to improve documentation, create helpful resources, and share recordings with customers.
• Identify, document, and escalate software issues to our specialized support and technical teams.
• Stay proactive and collaborative, working across departments to improve customer experience.
• Embrace a fast-paced environment where you’ll have the opportunity to wear multiple hats and grow in your role.

What Makes You a Great Fit:

• You’re a natural problem-solver who thrives on helping others.
• You’re a self-starter and continuous learner who loves figuring things out.
• You communicate clearly and effectively—especially via email.
• You’re great at prioritizing, multitasking, and staying organized.
• You have experience working remotely and collaborating across teams.
• You’re tech-savvy, curious, and eager to make an impact.

Bonus Points If You:

• Have experience in SaaS or customer-facing roles.
• Love troubleshooting and finding creative solutions.
• Enjoy working in a dynamic, fast-moving environment.

Our Core Values – What We Believe In:

• Ownership – We take initiative, follow through, and hold ourselves accountable.
• Transparency – Open, honest communication is at the heart of how we work.
• Growth – We embrace challenges, learn continuously, and push ourselves to improve.
• Inclusivity – Diverse perspectives make us stronger, and we foster an environment where everyone belongs.
• Trust – We support each other, act with integrity, and build strong relationships with our team and customers.

Why You’ll Love Working Here:

• A supportive and inclusive culture where your voice matters.
• Exciting growth opportunities and ongoing learning.
• A fully remote work environment with a global team.
• The chance to work with cutting-edge technology and make a real impact.

We believe in hiring great people from all backgrounds because diverse perspectives make us stronger. If you’re excited about this role but don’t meet every single qualification, apply anyway! We’d love to hear from you. Join us and be a part of something amazing at Mitratech!

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview
 

The Verifications Specialist is responsible for using telephone, email and fax to communicate with employers, schools, state boards, and online databases to verify current and previous employment, education, professional licenses, certifications and references for our clients as part of their pre-employment screening process. Pre-employment screening orders must be processed according to contractual agreements and client standards.

Essential Duties & Responsibilities:

● Process verifications using telephone, email and fax
● Provide professional service to third-party verifiers and applicants
● Handle Personal Identifying Information confidentially and responsibly
● Interact with companies from all over the United States
● Make outbound calls to gather information and confirm that the information is correct
● Log clear and detailed notes documenting research steps and actions taken on screening
● Analyze collected data and personal documents and evaluate their relevance and applicability
● Prepare accurate and grammatically correct screenings
● Maintain a personal performance level that meets or exceeds the established production and quality goals of the department

Requirements & Skills:
 

● Expert computer skills (Internet Searches, Database Lookups)
● Outstanding verbal and written communication skills, including high proficiency or fluency in English
● Excellent problem-solving skills
● Ability to work independently and problem-solve
● Energetic, self-motivated, and detail-oriented
● Ability to manage multiple priorities using time management and organization skills
● Team player with the ability to work with a wide variety of people in local and remote locations

Education:                         

• High School Diploma or GED required

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

The Tier II Technical Support Engineer will provide the second-line of support to our customers, partners and consultants. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests.  Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers, Database Servers and Reporting components. Successful candidates must possess excellent communication, analytical and problem solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.

Essential Duties & Responsibilities:

• Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone
• Troubleshoot issues through reproducing the problem and determine resolution
• Triage newly reported problems, assign proper severity and work to identify a resolution
• Update the ticket tracking system to provide accurate and current status of support issues
• Create Knowledge-base articles regularly to expand self-help tools for customers and internally

Qualifications:

• 2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
• Experience writing SQL queries required
• Experience working with Java/J2EE applications required
• Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred
• Experience with performance tuning of applications or databases preferred
• Experience with relational databases including Oracle and/or SQL Server preferred but not required
• Experience with Windows and/or Unix operating systems
• Experience with Business Objects or any Business Intelligence technology preferred but not required
• Excellent organizational, customer relationship, verbal and written communication skills
• Highly dependable and professional
• Excellent problem solving and listening skills
• Highly motivated, self-starter with a positive attitude 

Education

• Bachelor or Master of Science in Computer Science/Engineering or relevant experience required.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in our diverse, inclusive work culture centred on great people practices, learning opportunities, and fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling rapid progress with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

We are seeking an experienced Sr. Linux & Oracle Cloud Infrastructure (OCI) Administrator to support a production application hosted on OCI. The role focuses on Oracle Linux administration, OCI networking and security, Terraform-based automation, and operational support for SFTP and mail services.

Essential Duties & Responsibilities:

• Administer and support Oracle Linux systems (patching, tuning, troubleshooting)
• Manage OCI resources: compute, VCNs, subnets, routing, load balancers
• Configure and maintain OCI security (IAM, NSGs, security lists, compartments)
• Design and troubleshoot OCI networking and connectivity issues
• Provision and manage infrastructure using Terraform (IaC)
• Support SFTP and mail services (secure access, monitoring, troubleshooting)
• Perform system monitoring, backup coordination, and DR support
• Participate in production support, incidents, and on-call rotations
• Maintain operational documentation and runbooks

Requirements & Skills:

• 7+ years professional experience administering Linux in production (preferably Oracle Linux or closely related RHEL).
• Strong Hands-on experience with OCI administration (compute, networking, IAM, security)
• Experience supporting Oracle WebLogic Server
• Working knowledge of Oracle Database environments
• IaC & Automation: Deep proficiency with Terraform (modules, workspaces, remote state, testing) and Ansible (roles, collections, idempotency, vault).
• Systems Expertise:
• Kernel, systemd, SELinux/AppArmor, LVM/filesystems (xfs/ext4/btrfs), iSCSI/NFS, SSH/hardening.
• Package and patch management (yum/dnf, repo mirrors, Ksplice), vulnerability management, and baseline hardening (CIS/STIG).
• Solid understanding of Networking Fundamentals: TCP/IP, routing, DNS, DHCP, load balancing, proxies, firewalls/security groups, PKI/certificates (TLS).
• Scripting: Proficiency in Bash
• Experience with SFTP and SMTP/mail services
• Deployment Experience: Comfortable with both modern (immutable, pipelines, containers) and older practices (in‑place upgrades, change windows, maintenance runbooks).
• Troubleshooting: Proven ability to diagnose and resolve complex incidents across OS, network, and platform layers.
• Documentation & Communication: Clear written/verbal communication; ability to author design docs, runbooks, and RFCs.

Nice to Have (Preferred)

• Certifications: Oracle Linux, OCI Architect Professional/Associate, RHCSA/RHCE (or equivalents), Terraform Associate, Ansible Automation.
• Tooling: Packer, GitHub Actions/GitLab CI/Azure DevOps/Jenkins, HashiCorp Vault, OCI Bastion/Cloud Guard, Security Zones.
• Containers & Orchestration: Docker, Kubernetes, admission controls, image signing, and runtime policies.

Preferred Qualifications

• OCI certifications
• Experience with monitoring tools and CI/CD pipelines
• High availability and disaster recovery experience

Soft Skills

• Strong troubleshooting skills
• Ability to work in production-critical environments
• Good communication and documentation skills

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remotely within the U.S. Anticipated base salary: $130,000 - $135,000 USD Annually 

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities 
• Employee Recognition
• LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

We are seeking an experienced Sr. Linux & Oracle Cloud Infrastructure (OCI) Administrator to support a production application hosted on OCI. The role focuses on Oracle Linux administration, OCI networking and security, Terraform-based automation, and operational support for SFTP and mail services.

Essential Duties & Responsibilities:

• Administer and support Oracle Linux systems (patching, tuning, troubleshooting)
• Manage OCI resources: compute, VCNs, subnets, routing, load balancers
• Configure and maintain OCI security (IAM, NSGs, security lists, compartments)
• Design and troubleshoot OCI networking and connectivity issues
• Provision and manage infrastructure using Terraform (IaC)
• Support SFTP and mail services (secure access, monitoring, troubleshooting)
• Perform system monitoring, backup coordination, and DR support
• Participate in production support, incidents, and on-call rotations
• Maintain operational documentation and runbooks

Requirements & Skills:

• 7+ years professional experience administering Linux in production (preferably Oracle Linux or closely related RHEL).
• Strong Hands-on experience with OCI administration (compute, networking, IAM, security)
• Experience supporting Oracle WebLogic Server
• Working knowledge of Oracle Database environments
• IaC & Automation: Deep proficiency with Terraform (modules, workspaces, remote state, testing) and Ansible (roles, collections, idempotency, vault).
• Systems Expertise:
• Kernel, systemd, SELinux/AppArmor, LVM/filesystems (xfs/ext4/btrfs), iSCSI/NFS, SSH/hardening.
• Package and patch management (yum/dnf, repo mirrors, Ksplice), vulnerability management, and baseline hardening (CIS/STIG).
• Solid understanding of Networking Fundamentals: TCP/IP, routing, DNS, DHCP, load balancing, proxies, firewalls/security groups, PKI/certificates (TLS).
• Scripting: Proficiency in Bash
• Experience with SFTP and SMTP/mail services
• Deployment Experience: Comfortable with both modern (immutable, pipelines, containers) and older practices (in‑place upgrades, change windows, maintenance runbooks).
• Troubleshooting: Proven ability to diagnose and resolve complex incidents across OS, network, and platform layers.
• Documentation & Communication: Clear written/verbal communication; ability to author design docs, runbooks, and RFCs.

Nice to Have (Preferred)

• Certifications: Oracle Linux, OCI Architect Professional/Associate, RHCSA/RHCE (or equivalents), Terraform Associate, Ansible Automation.
• Tooling: Packer, GitHub Actions/GitLab CI/Azure DevOps/Jenkins, HashiCorp Vault, OCI Bastion/Cloud Guard, Security Zones.
• Containers & Orchestration: Docker, Kubernetes, admission controls, image signing, and runtime policies.

Preferred Qualifications

• OCI certifications
• Experience with monitoring tools and CI/CD pipelines
• High availability and disaster recovery experience

Soft Skills

• Strong troubleshooting skills
• Ability to work in production-critical environments
• Good communication and documentation skills

 Mitratech is an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national or ethnic origin, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or veteran status. Mitratech will work with applicants requesting accommodation at any stage of the hiring process. Please email Recruiting@mitratech.com to request an accommodation.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

Mitratech is looking for an Analyst, Customer Success Operations, to join our broader Revenue Operations team. This role is focused on supporting Customer Success reporting, dashboarding, and process optimization. You will work collaboratively with teams spanning Customer Success, Account Management, Finance, and other relevant teams. 

Essential Duties & Responsibilities: 

• Support Customer Success and Account Management teams with what they need to run their business 
• Manage case queues efficiently and with attention to detail
• Create Salesforce reports and dashboards  
• Coordinate with Collections Team to manage suspensions and warnings for customers
• Support weekly, monthly and quarterly reporting and forecasting
• Escalate critical challenges within in the owned processes and systems to leadership 
• Ensure outcome of tasks are aligned with company standards and goals 
• Regularly communicate with leadership for project updates 
• Maintain data integrity across systems

Requirements & Skills: 

• 3-5 Years of experience in operations, deal desk, data integrity, finance, and/or business analytics 
• Experience within Private Equity high-growth fast paced technology companies 
• Ability to work cross-functionally with various business units 
• Technically Savvy with understanding of SFDC and Microsoft/Google suite 
• Excellent attention to detail 
• Strategic thinking and ability to execute tactically 
• Ability to manage and prioritize multiple requests simultaneously 
• Able to influence stakeholders and push back constructively when needed
• Team-oriented and empathetic 
• Professional self-starter able to work independently and collaboratively 
• Ability to navigate ambiguity 
• Desire to simplify complex solutions and processes 

Education:                          

• Bachelor’s Degree required 

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

The Business Intelligence Analyst is responsible for supporting the delivery of business intelligence and reporting initiatives within the organization. They will work closely with business teams to gather requirements, translate them into user stories, and develop robust data models to power insightful analytics. The Analyst will collaborate with the development team to ensure successful implementation and deployment, while maintaining excellent stakeholder communication throughout the process.

Key Responsibilities:

• Gather detailed requirements from business teams for new business intelligence and reporting initiatives
• Document requirements and translate them into user stories for the development team
• Design and develop data models to support the reporting and analytics needs of the business
• Work closely with data engineers and developers to ensure the successful delivery of BI solutions
• Test and validate BI deliverables to ensure they meet the defined requirements and provide the expected value
• Coordinate with business stakeholders to gather feedback, address issues, and manage ongoing support
• Demonstrate excellent attention to detail and strong problem-solving skills to identify and resolve data quality issues
• Maintain clear and concise communication with all project team members and stakeholders
• Continuously learn and stay up-to-date with the latest BI tools, technologies, and best practices

Required Qualifications:

• Bachelor's degree in a quantitative field such as Computer Science, Data Science, or Business Analytics
• 1-2 years of experience in a data-driven role, preferably within a business intelligence or reporting function
• Proficient in data modeling, ETL processes/tools, and BI reporting tools (e.g., QuickSight, Power BI, Tableau)
• Strong SQL skills and familiarity with data warehousing concepts
• Excellent written and verbal communication skills, with the ability to translate technical information for business audiences
• Attention to detail and a proven track record of delivering high-quality work
• Collaborative mindset and the ability to work effectively in a team environment

Preferred Skills:

• Experience with agile project management methodologies and tools (e.g., Jira, Scrum)
• Familiarity with cloud-based data platforms (e.g., AWS, Azure, GCP)
• Knowledge of data engineering tools and techniques  (e.g., dbt, Glue, Python)
• Understanding of data warehousing and experience in data warehouses (e.g., Snowflake, Athena, Databricks)
• Understanding of data visualization best practices and principles
• Passion for continuous learning and staying up-to-date with industry trends and technologies

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

Job Overview 

We are seeking a highly skilled and motivated NetSuite Administrator to join our team. In this role, you will be responsible for managing, optimizing, and enhancing our NetSuite ERP system to support the company’s growth and operational needs. The ideal candidate will bring a combination of technical expertise, business acumen, and leadership skills to manage and improve system performance, user adoption, and cross-departmental processes. This position is critical to driving efficiency and scalability in our operations.

Essential Duties & Responsibilities:

• System Administration: Oversee the daily operations, configuration, maintenance, and updates of the NetSuite ERP system, ensuring optimal performance and uptime.
• Customization & Optimization: Creating and maintaining custom records, fields, lists, forms, and workflows to meet the needs of the business.
• Integration Support: Understanding of third-party integrations with NetSuite to be able to assist with integration issues.
• User Support & Training: Provide technical support, resolve issues, and conduct user training sessions to enhance adoption and effective use of NetSuite.
• Data Management: Ensure data integrity, develop standard operating procedures for data entry, and perform routine audits to maintain clean and accurate records.
• Process Improvement: Collaborate with cross-functional teams to analyze and optimize business processes, recommending and implementing system enhancements.
• Compliance & Reporting: Ensure compliance with internal controls and reporting requirements, developing custom reports and saved searches as needed.

Requirements & Skills:

• 3+ years of hands-on experience as a NetSuite Administrator or similar role.
• Proven experience managing NetSuite modules such as Fixed Assets, Bank Reconciliations, OneWorld, Multi-book Accounting, and Advanced Revenue Management.
• Proficiency in NetSuite imports and exports for data uploads and data updates via CSV as part of data management.

Technical Skills:

• Being able to diagnose and resolve system issues, analyze error messages, and optimize system performance.
• Familiarity with data analysis tools and techniques, such as Excel, SQL, or BI platforms.
• Ability to design and optimize workflows, saved searches, and dashboards.

Soft Skills:

• Excellent problem-solving and analytical skills with a strong attention to detail.
• Effective communication and collaboration skills to work across all organizational levels.
• Strong project management skills with the ability to prioritize tasks and meet deadlines.

Preferred Qualifications:

• NetSuite Administrator Certification
• Knowledge of Salesforce Billing and it’s integration with NetSuite
• Understanding of Avalara for sales tax integrations
• Use of a middleware (i.e. Boomi, Celigo, Workato, etc.) integrated with NetSuite

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Position Summary

The Field Marketing Team Lead, Events is responsible for owning the execution and program development of Mitratech’s Field + Sales events and virtual roundtable initiatives. This role serves as the primary owner of these channels, translating Director-defined strategy into high-impact, repeatable programs that drive engagement and pipeline.

This includes leading Sales-driven experiences such as sporting suites, executive dinners, and VIP events, as well as building and scaling a virtual roundtable program for HR leaders. The Team Lead will bring proven experience running these programs at other organizations and will establish the playbooks, processes, and best practices needed to execute them effectively at Mitratech.

While this role owns programs from concept through execution and optimization, overall field marketing and campaign strategy—including program selection, target segments, and investment priorities—remains with the Director of Demand Generation. This role focuses on how programs are executed, ensuring they are scalable, high-quality, and aligned to business goals.

In addition, the Team Lead provides day-to-day guidance and execution support to junior team members, helping elevate team performance without requiring direct people management.

Essential Duties & Responsibilities

Program Ownership & Execution Strategy

• Own Field + Sales events and virtual roundtables from planning through execution and optimization, aligned to Director-defined strategy
• Translate high-level campaign priorities into program plans, formats, and execution approaches
• Design program structure and attendee experience, including flow, engagement tactics, and follow-up approach
• Make execution-level decisions to ensure programs are effective, scalable, and aligned to objectives

Field & Sales Event Ownership

• Own the execution of Sales-driven field events, including sporting suites, executive dinners, VIP experiences, and regional activations
• Partner closely with Sales to align on target accounts, attendee strategy, and pipeline goals
• Manage all logistics, vendor coordination, and on-site execution to deliver high-quality, white-glove experiences
• Ensure strong pre-event engagement and post-event follow-up in coordination with Sales and Marketing
• Continuously refine event formats and approaches to improve engagement and outcomes

Virtual Roundtable Program Ownership

• Build and scale a virtual roundtable program for HR leaders as a core demand generation motion
• Partner with Demand Gen and Product Marketing to align topics and audiences to campaign priorities
• Own execution, including speaker coordination, invitations, facilitation support, and follow-up
• Establish a repeatable model and cadence to scale the program effectively

Playbook Development & Optimization

• Build and document execution playbooks for:
• Sales-led events (suites, dinners, VIP experiences)
• Virtual roundtables
• Define best practices for logistics, audience engagement, and follow-up workflows
• Create templates, timelines, and processes to ensure consistency and scalability
• Continuously optimize programs based on performance data and feedback

Team Support & Day-to-Day Leadership

• Provide day-to-day guidance and support to Field Marketing team members, including prioritization and execution oversight
• Act as a primary resource for junior team members (e.g., Marianna), helping remove blockers and ensure progress
• Review work for quality, consistency, and alignment before launch
• Support onboarding and ramping of new team members on processes and best practices
• Foster a collaborative, accountable, and execution-focused team environment

Sales Alignment & Execution Support

• Support alignment with Sales on event execution, attendee targeting, and follow-up coordination
• Ensure effective communication between Sales and Marketing to maximize program impact
• Help operationalize Sales requests within established program frameworks

Performance Tracking & Operational Excellence

• Track execution metrics and support reporting using Salesforce, HubSpot, and event platforms
• Identify execution-level improvements to enhance efficiency and program outcomes
• Maintain documentation of processes and workflows to improve repeatability
• Ensure strong project management across multiple concurrent programs

Strategic Alignment

• Partner closely with the Director of Demand Generation to ensure all programs align with overall field marketing strategy, campaign priorities, and target segments
• Execute against defined strategic direction rather than independently setting field marketing or campaign strategy
• Provide input and recommendations based on program performance and prior experience, while deferring final strategic decisions to the Director

What Success Looks Like

• Field + Sales events are highly executed, well-coordinated, and support meaningful pipeline engagement
• A virtual roundtable program is successfully launched, repeatable, and scaled over time
• Clear, documented playbooks exist and are consistently used across programs
• Programs are executed with high quality, consistency, and efficiency
• Junior team members are supported and improving in performance and independence
• The Director retains full ownership of strategy, while this role ensures flawless execution and scalable delivery

Requirements & Skills

• 5 - 7 years of experience in B2B field marketing, event marketing, or demand generation
• Proven experience owning and executing field events or executive programs end-to-end
• Experience building or scaling event programs or roundtables from scratch
• Demonstrated ability to create playbooks, processes, and repeatable program models
• Strong understanding of Sales-aligned event strategies, including account targeting and relationship building
• Experience supporting or mentoring junior team members preferred
• Strong project management and organizational skills with the ability to manage multiple programs simultaneously
• Detail-oriented with a focus on execution quality and consistency
• Experience with Salesforce, HubSpot (or similar platforms), and event tools (e.g., Goldcast)
• Strong communication and cross-functional collaboration skills
• Proactive, solution-oriented mindset with strong ownership and accountability

Mitratech is an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national or ethnic origin, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or veteran status. Mitratech will work with applicants requesting accommodation at any stage of the hiring process. Please email Recruiting@mitratech.com to request an accommodation.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in the US Region. Applications from candidates located outside this region will not be reviewed.

Job Overview 

Our Technical Project Manager III acts as both Scrum Master and Product Owner on their Scrum Team and has a passion for product design, development and technical excellence. In this role you will work closely with the product and development team for our MBR product.

What you'll do: 

• You will lead projects from inception to close, with superb planning and communication skills to establish timelines, prioritize work, and manage partner expectations. 

• You will facilitate productive discussions to establish requirements and consider design alternatives with multi-functional teams. 

• You will write, groom, and prioritize user stories and clearly document requirements with a solid business understanding and strong attention to detail 

• You will lead all scrum team activities and manage related artifacts. 

• You will drive process efficiency and on-time completion of roadmap items. 

• You will guide delivery team to execute on defined requirements, remove blocking issues from day-to-day operations of the team, and identify and communicate risks 

• You will define and drive testing across all impacted teams, including coordination of User Acceptance Testing 

• You will be responsible for product release planning and release notes 

• Collaborate closely with US Product Development Management team to ensure you understand, and can effectively convey, product strategy and direction to your development teams. 

• Strongly serve and support the Development Team in their quest to do everything possible to bring value to customers.  

• Implement our Product Development MiSOPs (Standard Operating Procedures). 

• Guide and Coach your Scrum Team(s) toward self-organization and high performance.  

• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.  

• Facilitate technical problem solving.  

• Facilitate discussion, decision making and conflict resolution.  

• Champion AI Enablement within your team: Identify and introduce AI tools and practices that improve team productivity, including use cases such as automated workflow generation, AI-assisted code review support, intelligent backlog management and analysis, and AI-driven retrospective insights. Serve as a resource and advocate for your engineering team in building their AI fluency over time. 

Who you are: 

• 4-6 years in product, project or program management; preferably in web application-based product company 

• Can demonstrate experience with all responsibilities listed above and can execute on those responsibilities independently 

• Capable of project managing two projects at the same time from concept to client implementation without supervision 

• Capable of working with the Product Manager and Designer to drive Discovery work in preparation for a project 

• Excellent practical experience with project management and use of the Agile Development Methodology; ability to coach your team to improve in their practices 

• Agile Certified Professional and/or Certified Scrum Master, preferred 

• Proficiency with project management tools like the Atlassian Suite or Azure DevOps 

• Demonstrated hands-on experience using AI tools (e.g., ChatGPT, Claude, Microsoft Copilot, or similar) to support project management activities, including but not limited to: conducting analysis, writing and refining user stories, assessing project risk, creating templates and documentation, and automating workflows 

• Curiosity and commitment to continuously developing your own AI skills, staying current with emerging tools and identifying new ways to apply them to your work 

• Strong analytical skills 

• Strong verbal and written communication skills with the ability to communicate technical topics to non-technical audiences 

• Demonstrated record driving key initiatives and timelines with minimal supervision 

• Ability to creatively solve challenging business/technology problems 

• Passionate to make things better at every opportunity 

• Demonstrates our core values of continuous improvement, ownership and transparency 

• BS in Computer Science, Information Systems, or related field 

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote anywhere in the US. Anticipated Pay: $100,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

We are seeking a Senior Analyst, Data Quality, to lead and execute our enterprise data quality program. This strategic role is designed for an experienced data professional with 3–5 years of hands-on experience in data quality management, data profiling, and data remediation across complex enterprise systems. As the primary owner of data quality across our organization, you will identify gaps, drive resolutions, and build scalable controls that ensure our data is accurate, consistent, and trustworthy.

In this role, you will serve as the central point of contact between business stakeholders and technical teams—including Salesforce, NetSuite, and ChurnZero—to diagnose and resolve data quality issues and implement preventative controls. You will bring strong SQL skills and deep familiarity with Salesforce data structures, using these capabilities to profile data, uncover root causes, and partner with system owners to establish durable quality checks Experience with customer and contact de-duplication and customer hierarchy is a big plus as you will drive initiatives focusing on these objectives.

This position offers the opportunity to shape how our organization manages data as a strategic asset, balancing immediate remediation needs with long-term quality improvements that support operational excellence and future analytical and AI-driven initiatives.

Responsibilities:

• Lead Data Quality Program – Design, implement, and manage enterprise-wide data quality initiatives, working closely with data owners and business stakeholders to identify quality gaps, prioritize remediation efforts, and track progress against quality benchmarks.
• Identify and Resolve Data Quality Gaps – Conduct ongoing data profiling and analysis across key enterprise systems—including Salesforce, NetSuite, and ChurnZero—to surface data quality issues, determine root causes, and collaborate with business stakeholders to define and execute resolution strategies.
• Manage customer data unification and hierarchy management – Run and maintain matching and hierarchy assignment and work with business stakeholders to conduct reviews on time
• Implement Controls and Checks – Partner with Salesforce, NetSuite, and ChurnZero system teams to design and implement data validation rules, automated checks, and preventative controls that reduce data quality issues at the point of entry.
• Manage Data Quality for Key Data Objects – Own end-to-end data quality management for critical data assets, including defining quality dimensions, building monitoring processes, and reporting on quality trends over time.
• Leverage External Data Vendors – Collaborate with external data providers such as ZoomInfo and Dun & Bradstreet to enrich, validate, and standardize enterprise data, ensuring alignment between third-party data and internal records.
• Develop Data Standards and Definitions – Create and maintain data standards and field-level definitions to ensure consistent data entry and usage across all departments and systems.
• Monitor and Report on Data Quality Metrics – Establish KPIs for data quality success, regularly assess program effectiveness, and provide executive reporting on data quality improvements, remediation status, and control adoption.

Experience, Skills, Abilities, Education, and Certifications

• 3–5 years of relevant experience in Enterprise Data Management with a strong focus on Data Quality Management and data remediation
• Strong SQL skills required; ability to write complex queries for data profiling, analysis, and quality monitoring
• Strong experience with Salesforce data structures and data management within the Salesforce platform
• Good experience in driving data quality standardization and establishing controls across the enterprise
• Experience working with external data vendors such as ZoomInfo and Dun & Bradstreet is a significant plus
• Experience with NetSuite and/or ChurnZero data is a plus
• Exposure to AWS and Snowflake is a plus
• Experience with Generative AI and using AI to drive data quality and metadata management is a plus
• Proficiency in Data Modeling for analytical purposes is a plus
• Demonstrated ability to prioritize work to meet multiple, competing deadlines
• Ability to work independently and collaboratively to achieve goals, deadlines, and desired results
• Effective oral, written, and interpersonal communication skills
• Bachelor's degree in Mathematics, Engineering, Economics, Business Management, Computer Science, Statistics, or a related field preferred

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in the US. Applications from candidates located outside this region will not be reviewed.

Job Overview 

Mitratech’s Legal Spend Management team is seeking a Director to oversee a client portfolio for our Managed Bill Review (MBR) solution. This individual contributor role is responsible for driving client success, achieving defined goals and ensuring delivery of the full MBR value proposition.  

The Director will act as the primary owner of client relationships, fostering engagement and satisfaction across an enterprise portfolio. The ideal candidate combines strong client management experience with solid analytical capability, especially in interpreting and presenting data to senior stakeholders. Credibility within legal, insurance, or risk environments is highly valued.

This role requires someone who is comfortable operating at both a strategic and analytical level — not just managing relationships, but actively using data to influence decisions and improve outcomes.

Essential Duties & Responsibilities: 

• Own and manage enterprise client relationships across an assigned portfolio
• Deliver complex legal spend analytics (monthly, quarterly, annual, and ad hoc) and translate them into clear insights for senior stakeholders
• Drive client adoption and engagement through onboarding, training, and ongoing analytics support
• Maintain regular contact with key decision-makers and lead stewardship/QBR meetings where appropriate
• Collaborate with the MBR team on client requests, including attending status meetings and escalating service issues as needed
• Identify client needs and objectives and work cross-functionally to develop solutions and resolve issues
• Ensure client objectives are clearly documented, tracked, and actively monitored for progress
• Oversee the timely approval of project deliverables, maintaining alignment with scope, budget, and timelines
• Recommend improvements to customer lifecycle processes and internal workflows
• Partner with product and engineering teams on prioritisation and testing inputs
• Execute corrective action plans for at-risk clients and track outcomes through resolution
• Stay current on MBR products, services, and industry trends
• Travel to client sites as needed

Requirements & Skills: 

• Proficiency in MS Office and/or Google Suite
• Advanced Excel skills (pivot tables required; macros preferred)
• Strong organizational skills to manage multiple priorities across 20–30 enterprise clients
• Proven ability to build and manage senior-level client relationships
• Experience operating in fast-paced, high-accountability environments
• Strong communication skills with the ability to simplify complex analytical concepts for executive audiences
• Experience working with client data, reporting, or analytics tools (e.g., SQL, BI tools preferred)
• Analytical, process-oriented mindset with attention to detail and business impact

Education: 

• Bachelor’s Degree preferred
• 3+ years of experience in a customer-facing role within Enterprise Software or Consulting
• Preferred experience in legal, insurance, claims, or risk-related industries

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $80,000 - $87,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities 
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

 Job Overview 

We are looking for a detail-oriented Training Specialist to join our Customer Education team, supporting Mitratech’s TeamConnect platform.

This role is ideal for someone with legal experience interested in transitioning into a training and enablement career. You don’t need to be a professional trainer yet; we will teach you that. What matters most is your ability to understand legal workflows, learn complex systems, and communicate clearly.

Essential Duties & Responsibilities:

• Learn and become proficient in TeamConnect (legal matter management platform)
• Deliver instructor-led training sessions to clients virtually
• Collaborate with Product, Services, Support, and CSMs to:
  • Understand new features
  • Translate them into training content
• Create and maintain training materials:
  • eLearning courses (LMS)
  • Job aids, guides, video tutorials and documentation
• Manage and organize training logistics:
  • Scheduling sessions
  • Coordinating with clients & Project Managers
• Maintain and improve LMS content and structure
• Continuously improve training based on feedback and product updates

Requirements & Skills:

Required

• 1+ years of experience in a legal environment (law firm, legal department, or legal services)
• Strong English communication skills (written and verbal)
• Close attention to detail and organization
• Ability to learn complex systems quickly
• Strong time management and ability to work independently

Preferred (but not required)

• Experience explaining processes or training others
• Experience with legal software or case/matter management systems
• Experience creating documentation, guides, or SOPs
• Familiarity with LMS platforms or eLearning tools

Education:                         

• Bachelor's Degree in Law, Criminology, Public Administration, Political Science, or related fields. 

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Senior Software Engineer (.NET) – Mitratech Mexico

Location: Remote (Mexico only – applicants must be permanent residents of Mexico)
Department: Engineering / Software Development
Type: Full-time

About Mitratech Mexico

At Mitratech Mexico, we are a team of passionate technologists dedicated to building world-class software solutions that streamline and enhance operations across Legal, Risk, Compliance, and HR functions.

For more than 35 years, Mitratech has helped organizations solve their most complex challenges. Today, we proudly serve 20,000+ clients across 160 countries, including 30% of the Fortune 500, with over 500,000 global users.

Our culture is collaborative, inclusive, and innovation-driven — we combine the agility of a startup with the stability of a global enterprise. We value ownership, transparency, continuous learning, and having fun while doing great work.

🚀 Join our team and see what makes Mitratech a truly exceptional place to grow your career.

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

About the Role

As part of our continued growth in Mexico, we are seeking a talented Software Engineer IV (.NET) to join our global engineering team. You’ll collaborate with colleagues across the U.S., U.K., India, and Mexico, contributing to the development, maintenance, testing, and deployment of our leading enterprise-grade workflow automation platform — TAP.

You’ll work closely with teams in Support, Services, Product Management, and Customer Success to deliver high-quality, reliable, and scalable software solutions.

Key Responsibilities

• Develop and enhance .NET web applications: Design, build, and maintain high-quality, performant, and secure software.
• Collaborate across global teams: Work closely with developers, testers, and stakeholders to ensure successful delivery of new features and maintenance releases.
• Document changes: Maintain clear, concise records of software updates and the reasoning behind them.
• Refactor and optimize code: Participate in initiatives to improve code structure, readability, and maintainability.
• Implement automated tests: Write and maintain unit and regression tests to ensure code reliability and prevent regressions.
• Conduct peer code reviews: Promote code quality, consistency, and best practices.
• Address security vulnerabilities: Identify potential risks and implement secure coding standards (OWASP).
• Support client interactions: Troubleshoot and communicate effectively with clients when addressing technical issues.
• Deliver high-quality releases: Ensure software is delivered with exceptional quality and minimal defects.
• Mentor junior engineers: Guide and coach team members, sharing expertise and technical best practices.

Requirements

• 8+ years of experience in software development, specifically with .NET web applications.
• Strong hands-on experience with:
  • C#, LINQ, .NET Framework (ASP.NET, MVC 5)
  • JavaScript, jQuery, HTML, CSS, Bootstrap
  • Entity Framework or similar ORM
  • Azure SQL Server
  • REST APIs / Web Services
• Experience with automated testing frameworks (NUnit, xUnit, Moq).
• Skilled in debugging and troubleshooting production issues.
• Familiar with performance optimization and code quality tools.
• Experience using Visual Studio and Agile (Scrum) development methodologies.
• Strong analytical thinking, problem-solving, and communication skills.
• Intermediate to advanced English proficiency for global collaboration.

Preferred Qualifications

• Experience with SpecFlow or other automated testing tools.
• Familiarity with CI/CD pipelines and modern DevOps practices.
• Understanding of authentication and security protocols (OAuth, SAML).
• Experience with MongoDB, complex SQL queries, or other NoSQL databases.
• Knowledge of secure web application development aligned with OWASP standards.
• Exposure to AI-assisted development tools (e.g., GitHub Copilot).
• Passion for mentoring and continuous improvement.

Education

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent professional experience.

Benefits Overview

At Mitratech, we believe that great work comes from happy, healthy, and supported team members. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

Our Benefits Include:

• Competitive compensation and annual performance bonuses

• Private health, dental, and vision insurance

• Paid Time Off (PTO) and 11 company holidays

• 20 vacation days per year, plus 4 paid wellness days and 2 volunteer days

• 30-day year-end bonus (Christmas bonus)

• Parental leave (6 weeks)

• Internet and home office allowance (paid quarterly)

• Savings fund and additional insurance options

• Recognition and reward programs

• Access to telemedicine, nutrition, and psychological support

• Opportunities for continuous learning, growth, and career advancement

At Mitratech, we’re committed to fostering a healthy work-life balance while creating an inclusive, supportive environment where everyone can thrive.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

Job Overview 

As a Software Engineer IV in Test, you'll:

• Collaborate across teams: Work closely with developers, fellow QA engineers, product managers, and other stakeholders to understand requirements and ensure high-quality product delivery.
• Design, develop, and maintain test automation: Build and maintain robust automated test suites (functional, regression, and integration) to ensure product stability and prevent defects during updates.
• Perform code and test reviews: Review automated test code and provide feedback to peers. Participate in peer testing of developer pull requests (PRs) to validate new features and bug fixes.
• Participate in client collaboration: Assist with identifying, reproducing, and documenting software issues reported by clients. Communicate findings clearly through written reports and verbal discussions to help resolve issues efficiently.
• AI-Oriented Test Automation: Design, implement, and maintain automated test suites with AI-enhanced capabilities for regression, integration, and performance testing.

Essential Duties & Responsibilities: 

• Perform manual, automation and exploratory testing against defect fixes and functionality developed by members of your agile team(s).
• Should be capable of reproducing the error that was exposed in the production stage and building the plan of steps for its reproduction.
• Should be able to troubleshoot/coordinate with Support, Devs and Product to clarify the issues if not reproducible/not clear.
• Need to discuss the client’s concerns related to the software product, specify the core problems and requirements in order to convert these concerns into test cases.
• Need to have a good understanding of release, patch and hotfix testing and prepare the test plans accordingly.
• Responsible for leading and fostering an automation approach for your scrum team(s).
• Utilizing latest versions of our technology stack and being encouraged to think creatively to produce high quality, reusable and maintainable automated testing solutions.
• To work closely with the Product Owner and Scrum team(s) to help deliver high quality Automated scripts within agreed timescales.
• Provide technical mentorship and upskilling to scrum team members and across functional boundaries.
• Contributing to a culture of high quality, personal ownership and customer focused execution
• Take ownership of automating patch and fix testing, and work proactively with the Maintenance QA and Engineering teams to ensure fast and safe delivery. 

 Required Skills & Experience:

• 8+ years of experience in manual and automation testing using Selenium with C# or Java.
• Strong hands-on experience with test automation frameworks such as NUnit, and familiarity with ADO (Azure DevOps).
• Good experience with C# or ADO, Jenkins, Bitbucket, Git or any other source control management tool
• Experience in Test Cases Management Systems like TestRail, Defect Management tools like Jira. 
• Proficiency in authoring, reviewing, writing and executing manual and Automated test cases
• Good knowledge in SQL and relational database concepts BI tools. 
• Exposure to Continuous Integration / Continuous Deployment practices using Jenkins.
• Experience in working as maintenance QA who collaborates with all stakeholders (Clients, Support, Services, Product and Maintenance team)
• Graduate Degree in Engineering or equivalent 

 Desired Skills & Experience:

• Agile, Scrum, TDD, BDD
• Proficiency in C#, Selenium WebDriver, NUnit, and test automation frameworks within the .NET ecosystem
• C#, NUnit, Rest API, JavaScript, HTML, CSS, JMeter, Web Services
• OOPS concepts and design patterns
• Familiarity with continuous integration tools (e.g., Azure DevOps, Jenkins) and integrating automated tests into the CI/CD pipeline.
• API tools like Postman, Soap UI
• Exposure to performance testing tools such as JMeter is a plus
• Familiarity with AI-based testing tools and approaches
• Experience leading QA efforts in teams of 5–6 engineers, contributing to both execution and quality leadership.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Sr Engineering Operations 

About the Role:

As an Sr. Engineering Operations, you will play a crucial role in optimizing the efficiency and effectiveness of our engineering department by focusing on key operational functions. You will be responsible for streamlining and automating processes, managing resources, and ensuring our engineering teams have the support they need to excel. This role is less focused on day-to-day project management and more on the underlying operations that enable engineering success. You will report to the Senior Manager Project Management Office and work closely with engineering leaders and cross-functional teams.

Responsibilities:

• Acquisition Integration:

• Facilitate the integration of acquired engineering teams and processes into our existing operations.
• Coordinate the alignment of tools, systems, and workflows to ensure a smooth transition.
• Support communication and change management activities related to acquisitions.

• Access Management:

• Operationalize and maintain access management processes for engineering resources, including software, systems, and facilities.
• Manage the onboarding and offboarding of engineering personnel, ensuring appropriate access is granted or revoked in a timely manner.
• Process requests for interim access adjustments based on project needs and security protocols.
• Ensure compliance with access management policies and procedures.

Facilitate Consistent Use of Operational Tools

• Understand implementation and usage across Engineering of tools like Jira, ADO/GitHub and LinearB.
• Work with each product development team to create consistency in process and best practice for the use of our tools.

Domain List Management:

• Work with DevOps and Engineering Leadership to manage and maintain engineering-related domain lists (e.g., software repositories, build servers) to ensure proper access control and organization.
• Implement and enforce policies related to domain list usage and governance.

• Vendor Account Optimization:

• Work with DevOps and Engineering Leadership to manage and optimize vendor accounts related to engineering software, hardware, and services.
• Identify opportunities to consolidate vendors, negotiate better terms, and reduce costs.
• Monitor vendor performance and ensure service level agreements (SLAs) are met.

• Capitalization Reports Management:

• Work with product teams, Accounting/Finance and Engineering Leadership to manage the process of creating and maintaining capitalization reports for engineering projects.
• Ensure accurate tracking of engineering labor and expenses for capitalization purposes.
• Collaborate with finance and accounting teams to comply with reporting requirements.

• Policy and MiSOPs (Management Information Standard Operating Procedures):

• Develop, document, and maintain new engineering policies and MiSOPs.
• Update existing policies and MiSOPs to reflect changes in processes, tools, or regulations.
• Manage the publishing and distribution of policies and MiSOPs to ensure they are easily accessible to engineering staff.

Annual SOC II Audit

• Help Product teams prepare for and provide evidence for annual SOC II audit.
• Identify improvements that will make evidence collection easier each year.

Qualifications:

• 5+ years of experience in an engineering environment, with a focus on operations.
• Strong understanding of engineering operations, workflows, and best practices.
• Proficiency with the tools used by Engineering teams to build enterprise software including experience administrating tools like Jira or ADO/GitHub.
• Excellent organizational, time-management, and problem-solving skills.
• Proficiency in data analysis and reporting tools (e.g., Excel, BI tools).
• Strong communication, interpersonal, and collaboration skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with generative AI tools and their application in optimizing operations.
• Experience with vendor management and contract negotiation is a plus.
• Experience with asset management best practices is a plus.
• Experience with SOC II compliance and audit procedures is a plus.

Education:

• Bachelor's degree in Engineering, Business Administration, or a related field.

Benefits Overview

At Mitratech, we believe that great work comes from happy, healthy, and supported team members. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

Our Benefits Include:

• Competitive compensation and annual performance bonuses

• Private health, dental, and vision insurance

• Paid Time Off (PTO) and 11 company holidays

• 20 vacation days per year, plus 4 paid wellness days and 2 volunteer days

• 30-day year-end bonus (Christmas bonus)

• Parental leave (6 weeks)

• Internet and home office allowance (paid quarterly)

• Savings fund and additional insurance options

• Recognition and reward programs

• Access to telemedicine, nutrition, and psychological support

• Opportunities for continuous learning, growth, and career advancement

We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspective. Join our global team and see what makes Mitratech a truly exceptional place to work!

Role Overview

As a Sales Consultant  specializing in Governance, Risk, and Compliance (GRC) at Mitratech, you will play a crucial role in driving our business growth, primarily across the DACH region (Germany, Austria, Switzerland) and the United Kingdom. You collaborate with Account Executives to understand client requirements and be a trusted advisor to prospects and clients, demonstrating how our connected risk and compliance management solutions can address their complex challenges. Your expertise will influence product strategy and position you as a thought leader.

Essential Duties & Responsibilities:

• Client Partnership: Serve as the primary solution consultant and expert contact for prospective and existing clients.

• Industry Insight: Conduct thorough research to stay ahead of industry trends and develop deep insights. Represent Mitratech at industry events and conferences to build brand awareness 

• Tailored Solutions: Customize and present software demonstrations that address specific client business requirements while effectively communicating the value proposition of Mitratech's connected GRC solutions, including clear ROI and business benefits. 

• Strategic Advising: Challenge clients to think beyond their current processes and envision broader, more effective solutions.

• Product Expertise: Maintain and configure demonstration environments, showcasing the full value of our technology.

• Sales Support: Assist in developing responses to RFIs, RFPs, and proposals, and support sales teams in prospect and client meetings including attending discovery sessions to identify requirements and translate them into compelling solution recommendations.  .

• Stakeholder Engagement: Contribute to the continuous improvement of our GRC solutions by providing market and client feedback to Product teams to influence product enhancements and innovation. Work closely with other internal teams including Marketing, Professional Services and Customer Success to ensure alignment on client needs and expectations.

• Market Analysis: Monitor and analyze competitive products and industry developments to inform sales strategies and product development.

• Performance Metrics: Track and report on sales consulting activities, providing insights and recommendations for continuous improvement.

Requirements & Qualifications:

• GRC Expertise: Deep knowledge in Governance, Risk, and Compliance, with a focus on risk management, policy management, and ethics & compliance, preferably also experience with GRC software solutions or related technologies.

• Language Skills: Fluent German (native or near-native proficiency) and business-level English proficiency (both written and verbal) 

• Sales / Consulting Experience: Minimum of 2 years of experience in sales consulting, risk advisory or equivalent skills development.

• Educational Background: Bachelor's degree in Business Administration, Marketing, Computer Science, Engineering, or equivalent work experience.

• Technical Proficiency: Expert user of Microsoft Office Suite, with strong organizational and time management skills.

• Professionalism: Excellent communication, presentation, and interpersonal skills with the ability to articulate complex solutions to diverse audiences. 

• Motivation: A highly motivated, hands-on individual who thrives both independently and as part of a team.

• Problem-Solving Skills: Ability to think critically and provide innovative solutions to complex problems.

• Adaptability: Flexibility to adapt to changing business needs and work environments.

• Customer Focus: Strong commitment to customer satisfaction and delivering value.

• Project Management: Experience in managing multiple projects simultaneously with the ability to prioritize effectively, ensuring timely and successful delivery. 

• Analytical Skills: Ability to analyze data, identify trends, and make informed decisions.

• Networking Ability: Strong ability to network and build relationships within the industry.

• Results-Driven: Proven track record of meeting or exceeding sales targets and objectives.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

We are seeking an AI Automation Specialist to lead the design, deployment, and maintenance of AI agent solutions across the enterprise. In this role, you will bridge the gap between business requirements and technical execution, using platforms like BotDojo to create automated workflows and conversation flows. You will be responsible for the full lifecycle of AI agents—from initial requirements gathering and prompt engineering to system integration, performance monitoring, and user training. The ideal candidate combines a strong understanding of conversational AI with intermediate scripting skills and a commitment to maintaining high standards for data privacy and operational efficiency.

Responsibilities

· Requirements Gathering and Training - Work with business teams to gather requirements, translate them into technical specifications, and train end-users on AI agent functionality and best practices

· Build and Deploy AI Agents - Design, configure, and roll out AI agents using BotDojo and other approved AI tools, implementing workflows and conversation flows based on business requirements

· Technical Support and Documentation - Provide ongoing technical support to users, maintain documentation for all AI agents, and stay current with platform updates and new features

· Monitor and Maintain Operations - Track AI agent performance, troubleshoot issues, perform regular maintenance and updates, and ensure optimal functionality across all deployed agents

· System Integration and Scripting - Integrate AI agents with existing company systems and databases using scripting languages, and create automated workflows for data processing and agent configuration

· Quality Assurance and Compliance - Ensure AI agents meet company security standards, data privacy requirements, and quality guidelines while maintaining proper documentation and version control

· Performance Analysis and Optimization - Analyze usage metrics and performance data to identify improvement opportunities and generate reports on business impact and efficiency gains

Experience, Skills, Abilities, Education, and Certifications

· Prompt Engineering – experience in defining clear prompts for complex agents, experience in debugging and tweaking prompts

· Scripting & Programming - Intermediate level in Python, JavaScript, or similar languages for automation, data processing, and system integrations

· AI Agent Development - Basic to intermediate understanding of conversational AI, chatbot frameworks, and agent workflow design principles including but not limited to guard rails, evaluations, etc.

· API Integration - Basic to intermediate skills in working with REST APIs, webhooks, and system integrations

· Database Fundamentals - Basic knowledge of SQL and database concepts for data retrieval and agent connectivity

· BotDojo Platform - Willingness to learn or basic familiarity with the platform's interface, configuration options, and deployment processes

· Effective oral, written and interpersonal communication skills

· Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Management or a related field preferred

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Job Overview 

Responsibilities

• Design, deploy, and maintain scalable and secure infrastructure supporting AI and ML workloads.

• Build and maintain AWS cloud environments for compute (EC2, ECS/EKS, Lambda), storage (S3, EFS, FSx), and networking (VPC, Transit Gateway, PrivateLink, Route 53, load balancers).

• Implement security best practices using IAM, KMS, Secrets Manager, GuardDuty, and Security Hub.

• Support and optimize AI/ML workloads across AWS services (SageMaker, Bedrock, Batch, Step Functions).

• Develop and maintain Infrastructure as Code (IaC) using Terraform, AWS CDK, and CloudFormation.

• Manage containerized workloads and orchestration platforms (Docker, EKS, Fargate), including GPU scheduling and scaling.

• Set up and maintain monitoring and observability frameworks using CloudWatch and OpenTelemetry.

• Build and manage CI/CD pipelines (CircleCI, GitHub Actions, GitLab CI) for infrastructure automation and ML/Gen AI deployments.

• Collaborate with ML and Generative AI teams to scale models, optimize performance, and design efficient prompt or inference pipelines.

• Develop runbooks and SOPs for AI service deployment, troubleshooting, and performance optimization.

• Ensure security, compliance, and data protection across AI datasets and environments.

Required Skills & Experience

• Strong proficiency in Linux administration and systems-level troubleshooting.

• Deep expertise in AWS cloud services, with experience in compute, storage, networking, and security domains.

• Proficiency in container orchestration (Kubernetes/EKS) and infrastructure automation tools.

• Hands-on experience with IaC tools such as Terraform, AWS CDK, or CloudFormation.

• Familiarity with monitoring, logging, and observability stacks (Prometheus, Grafana, OpenTelemetry).

• Experience implementing CI/CD pipelines for automated deployment and testing.

• Understanding of AI/ML concepts, including model deployment, inference scaling, and LLM performance tuning.

• Working knowledge of security best practices, IAM roles, encryption, and compliance controls.

• Excellent collaboration and communication skills to partner with ML engineers, data scientists, and product teams.

Education:                         

• A Master’s degree in Machine Learning, Computer Science with a preference for specialization in the NLP domain.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

Job Overview 

We are seeking a Senior Product Manager to lead the strategy, design, and execution of AI-driven capabilities within our enterprise platform. You will help define how intelligent features are envisioned, built, and adopted to create smarter, more adaptive workflows for clients.

You will collaborate with engineering, design, domain experts, and enterprise clients to shape AI capabilities that balance innovation, usability, and trust.

Essential Duties & Responsibilities:

Product Strategy & Roadmap

• Define and own the roadmap for AI-powered features that modernize enterprise workflows for the platform and its surrounding integrated solutions.
• Drive the vision for how AI can adapt to client-specific needs while maintaining reliability and transparency.
• Balance innovation with requirements for compliance, security, and trust.
• Explore adjacent opportunities for AI features that deliver measurable client value.

Execution & Delivery

• Write clear epics, user stories, and acceptance criteria for AI-related product features.
• Partner with engineering, design, and data teams to deliver AI features with guardrails, explainability, and user trust.
• Define and track success metrics such as adoption, accuracy, and workflow efficiency.

Stakeholder & Client Engagement

• Act as a translator between business stakeholders, technical teams, and clients.
• Champion progressive adoption of AI — positioning it first as an advisor, then as a trusted partner.
• Evangelize product vision and progress to executive leadership, clients, and prospects in both written and verbal formats.

Team Leadership

• Lead a globally distributed agile team with empathy and cultural intelligence.
• Support technical project managers to ensure agile ceremonies run on time, on budget, and with value across time zones; removing blockers as necessary.
• Foster alignment, accountability, and velocity across diverse teams.

Requirements & Skills:

Required

• 6+ years in Product Management, with at least 3+ in enterprise software for corporate legal or law firms.
• Proven success working with complex, legacy applications and complimenting them with modern capabilities.
• Demonstrated ability to design products that can adapt to client-specific requirements.
• Experience leading distributed, multicultural teams.
• Exceptional written and verbal communication skills; able to influence technical and non-technical stakeholders.
• A metrics-driven mindset with a track record of delivering measurable business outcomes.

Preferred

• Experience in defining or launching AI-driven product capabilities that span but are not limited to:  APIs, Text2SQL, NLP, ML, agentic frameworks, retrieval-augmented generation (RAG), intelligent document processing (IDP), and AI governance.
• Familiarity with enterprise workflows in regulated domains.
• Background in innovation initiatives where emerging technologies were applied to client-facing solutions.

What We Offer

• Opportunity to define the next generation of AI-enabled enterprise software.
• Work with a global, highly driven team at the intersection of enterprise technology and innovation.
• Competitive compensation and benefits package.
• A fully remote culture with flexible working hours across time zones.
• An environment that values both collaboration and challenge, driving the highest outcomes for clients and stakeholders.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technologists focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centred around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspective. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

HotDocs document automation helps thousands of professionals to maximize efficiency, minimize risk, enhance compliance, and improve quality. Our document generation tool slashes the time it takes to draft, assemble, and distribute new documents. The automated workflow protects against errors and ensures perfectly formatted and accurate documents every time. Using our powerful APIs, HotDocs can be integrated with existing processes or used to assemble documents at scale.

As a senior team member, you will be actively involved in mentoring colleagues, driving architecture decisions, developing and improving features, and working directly with stakeholders to deliver world-class products. In addition, your efforts will be recognized and used by a large and growing community of HotDocs users across the globe in a wide variety of industries.

Our team's goal is to deliver continuous value to customers and the business in a sustainable, quality driven environment. As we are continuously evolving our software code base, tools and agile processes, our work takes on a combination of coding and review, changes to tools and systems and adjustments to our infrastructure and test automation.

Essential Duties & Responsibilities:

HotDocs pushes the boundaries of what is possible in a browser-based application. You will be involved in the development of a key component of our document automation solution and enabling a unification of our client-side and server-side processing, using a variety of technologies including TypeScript and Node.js.

In your career you will have worked in an agile team to deliver software of significant complexity. You will be happy working on complex domains or looking at solutions in their wider context.

As part of a cross-skilled team, you will:

• Write code every day to solve business problems.
• Help to drive the engineering quality within the team.
• Collaborate with the Team Lead and Product Owner to refine and deliver the best possible solutions.
• Interact with the rest of the business to gain deep understanding of our products, customers, and users.

Requirements & Skills:

Successful candidates will have significant professional experience within a software engineering team and will be:

• Capable of delivering robust quality solutions with a high level of autonomy.
• Excellent at technical communication and collaboration.
• Excited to write a complex browser-based application.
• Passionate about great UX and UI.

Experience in the following is essential:

• JavaScript, TypeScript
• SPA frameworks / libraries, preferably React
• Building complex web applications
• Git

Experience in the following is desirable:

• Azure DevOps
• Docker
• Node.js

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work

Key Responsibilities

• Design, develop, test, and deploy Domino applications using LotusScript, XPages, Java and Domino Designer.
• Analyse functional and technical requirements and translate them into robust application designs.
• Maintain and enhance existing client applications, ensuring performance, security, and scalability.
• Work closely with clients and stakeholders to gather requirements and provide technical solutions.
• Use Team Studio for version control, code management, and team collaboration.
• Support application documentation, deployment, and troubleshooting activities.

Required Skills & Experience

• Significant experience with HCL Domino development and support
• Strong analytical and problem-solving skills
• Experience working under minimal technical guidance
• Proficient in Lotusscript, XPages, SSJS and Java
• Experience with web service client configuration and integration within Domino
• Solid understanding of Domino design elements (forms, views, agents, profiles, etc.) and their behaviour during design replacement or updates.
• Familiarity with Domino's access control and security model

 Nice to have:

• Considerable knowledge in installing, configuring, and troubleshooting of Domino environments
• Exposure to Java Server Faces (JSF).
• Familiarity with Apache Server, MySQL, and Java 8 or later.
• Experience working in Agile or hybrid Agile environments.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.