At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

This is an excellent opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will gain an in-depth understanding of our customers’ operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech. 

Essential Duties & Responsibilities:

• Relationship Management: 
• Cultivate and maintain strong, executive-level relationships with key stakeholders and decision-makers within a portfolio of strategic accounts. 
• Act as a central point of contact, ensuring seamless communication and collaboration between the customer and our internal teams (e.g., sales, marketing, product, and support). 
• Proactively identify and address customer needs, challenges, and opportunities to solidify the partnership and become a trusted advisor by meeting with A-list customers a minimum of quarterly. 
• Strategic Planning and Execution: 
• Develop and implement strategic account plans with clear short-term objectives and long-term goals. 
• Conduct in-depth analysis of customer needs, industry trends, and the competitive landscape to identify opportunities for upselling and cross-selling. 
• Lead the creation, execution, and presentation of proposals, business reviews, and innovative solutions that demonstrate the value of our products and services. 
• Account Growth and Retention: 
• Drive revenue growth and profitability within assigned accounts by identifying and closing add-on business opportunities. 
• Monitor, analyze, and document key account health metrics (e.g., revenue, customer satisfaction, retention) and provide regular reports to both internal stakeholders and customers. 
• Forecast account and expected renewal performance, and work to exceed sales and retention targets and goals. 
• Provide feedback to product and marketing teams to help shape future offerings based on customer needs and market insights.

Requirements & Skills:

• A minimum of 8 years of ENTERPRISE sales and/or account management experience 
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person 
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills 
• Capable of working independently with minimal supervision and in a team environment 
• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings 
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges 
• Proficiency in Salesforce and all MS Office & Google Office applications 
• Ability to travel to key customer & company events 

Education:                         

• Bachelor's Degree, or equivalent experience 

Compensation

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.

This role can be performed 100% remotely within the U.S. Anticipated base salary: $125,000 Annually USD + Variable Compensation Plan

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
  
  

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities 
• Employee Recognition
• LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Senior AI Product Engineer
Location: US (Remote) - Only US Citizens or PR
Team: AI-Enhanced Product Engineering

About Mitratech

Mitratech is a proven global technology partner for corporate legal, immigration, human resource, and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our customers. In other words, if you like people and technology, you'll fit right in.

Our team is changing the face of legal, immigration, compliance, and operational risk. Today, our products run over 20,000+ corporations of all sizes across the globe, representing a large portion of the Fortune 10, almost 40 percent of the Fortune 500, and over 50,000 users in over 150 countries. These teams depend on our technology and our people to help them grow and protect their organizations. Our approach to work is proactive, collaborative, and committed.

This is an excellent opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will gain an in-depth understanding of our customer’s operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech. 

Due to business and compliance requirements, this position is open only to candidates residing in US. Applications from candidates outside this region will not be considered.

Role Overview
We are looking for a Senior AI Product Engineer to join our team and lead the charge in transforming how software is developed. You will be a subject matter expert and force multiplier, leveraging AI-assisted tools to accelerate engineering, while also driving innovative AI features across our HR, Legal, and Risk SaaS products.

As a senior team member, you will set the standard for technical excellence, foster a collaborative environment, and influence the technical direction of our products. If you are a seasoned engineer who thrives on solving complex problems and amplifying human creativity with AI, this is the role for you.

What You’ll Do

• Strategic AI-Augmented Development: Lead our AI-first engineering approach. Architect and implement strategies using tools like GitHub Copilot, Devin AI, and GPT APIs to boost team productivity. Define and refine prompt engineering best practices for the entire team.

• Architecture and Feature Delivery: Design, build, and maintain robust, scalable, and secure features across our product suite. Lead complex full-stack development initiatives, from system architecture to back-end APIs and data layers, directly contributing to the value delivered to HR, Legal, and Risk clients.

• Technical Leadership & Mentorship: Set the standard for code quality and engineering excellence. Architect and implement testing strategies (manual and AI-assisted), conduct in-depth code reviews, and mentor junior and mid-level engineers to support their growth.

• Innovation and Process Improvement: Stay ahead of AI software development trends. Evaluate and adopt new tools and practices to enhance team efficiency and capabilities. Contribute to the technical roadmap and help define the future of our engineering organization.

Qualifications

Essential:

• 7+ years of professional software development experience, with a focus on building and maintaining scalable, production-grade applications.

• Deep expertise in modern backend or full-stack technologies (Python, Go, Java, Node.js or React). Proven track record of architecting and delivering complex systems.

• Demonstrated experience leveraging AI-assisted development tools (GitHub Copilot, Devin AI, GPT APIs) for productivity gains.

• Extensive experience with AI tools and LLMs, including frameworks like LangChain or direct OpenAI API usage.

• Strong commitment to code quality, security, and performance. Expertise in unit, integration, and end-to-end testing strategies.

• Proven technical leadership abilities, mentoring junior developers and leading complex projects from concept to delivery.

• Excellent communication skills in English, able to articulate complex technical concepts to technical and non-technical stakeholders.

Preferred:

• Experience collaborating with U.S.-based stakeholders.

• Knowledge of HR, Legal, or Risk industries.

• Portfolio or contributions to open-source projects demonstrating AI or software engineering expertise.

Why You’ll Love This Role
This isn’t just another senior developer position—it’s your chance to shape the future of AI-assisted software engineering. You’ll:

• Our AI-first engineering strategy, influencing both tools and processes.

• Gain hands-on experience applying AI to solve real-world engineering challenges at scale.

• Work in a collaborative environment that values your expertise and gives you autonomy to make a tangible impact on products and business outcomes

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in United States. Applications from candidates located outside this region will not be reviewed.

Job Summary

Our Director of Customer Success is a strategic leadership role focused on maximizing customer value, retention, and loyalty by overseeing a customer success teams, developing customer-centric strategies, and ensuring alignment between customer needs and business objectives. Key responsibilities include building and leading the CS team, designing scalable programs for customer engagement and onboarding, analyzing customer health and feedback to drive product improvements, collaborating with sales, product, and marketing, and ultimately reducing churn while increasing customer lifetime value and advocacy. Manage a team of customer success managers supporting a portfolio of both named and team based accounts.

Essential Functions of the Position

The essential functions include, but are not limited to the following:

• Lead and manage a team with 6-10 direct reports.
• Recruit, train, mentor, and manage customer success managers and teams to deliver value. 
• Develop and implement customer success strategies, including onboarding, engagement, and retention programs, to achieve key metrics like customer satisfaction, retention, and growth. 
• Foster strong customer relationships, turn satisfied clients into advocates, and identify opportunities for upsell and cross-sell to expand business within the customer base. 
• Translate strategy into performance requirements, processes, metrics, and technology.
• Work closely with product, sales, marketing, and other departments to ensure unified and positive customer experiences.
• Monitor customer health metrics, analyze customer feedback, and use data to inform strategic decisions, process improvements, and product enhancements
• Oversee and optimize the entire customer lifecycle, from onboarding and adoption to long-term engagement and renewal, ensuring customers consistently derive value
• Drive long-term revenue growth and influence future lifetime value through increased product adoption, higher customer satisfaction, reduced churn, and increased customer advocacy
• Perform other duties as assigned.

 Core Competencies

• Strategic Thinking: Ability to develop and execute a long-term vision for customer success and value.
• Leadership & Management: Proven ability to lead, motivate, and develop a high-performing team
• Customer-Centric Approach: A deep understanding of customer needs and a passion for delivering positive customer experience
• Analytical Skills: Proficiency in data analysis to track key metrics and make informed decisions
• Communication & Collaboration: Strong skills in collaborating and diverse teams and communicating with senior leadership and clients
• Persuasive Communication & Influencing Others: The ability to plan and deliver oral and written communications that impact and persuade the intended audience(s) as well as the ability to gain others’ support for ideas, proposals, projects, and solutions.
• Results Orientation: The ability to focus on the desired outcome, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Experience, Skills, Abilities, Education, and Certifications
[In addition to the competencies listed above, list relevant skills and abilities required for the position. Include:

• Experience:
  • Critical Criteria:
    • 5 to 7 years in a SaaS environment leading a Customer Success Team.
    • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint.
    • Knowledge of customer service practices.
    • Technical aptitude and ability to learn software programs.
    • Analytical and data driven analysis to optimize renewals, churn, upgrades and upsells.
  • Preferred Criteria:
    • Developing and managing customer success programs at scale through automation
    • Experience in leading both a named portfolio and team-based customer success approach
    • Experience with Customer Relationship Management software such as Salesforce.
    • Experience with Tech-CSM solutions such as Gainsight, Totango or others.
  • Skills and abilities: List items including, but not limited to:
    • Effective communication, presentation and management skills.
    • Exceptional self-starter skills and ability to manage issues and projects to completion.
    • Proven leadership, oral/written communication and problem-solving skills.
    • Solid PC skills including thorough knowledge of MS Word, PowerPoint, Excel.
    • Ability to explore ways to improve and promote quality, accuracy, and thoroughness.
  • Education, or equivalent:
    • Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote anywhere in the US. Fixed salary rate: $160,000 Annually USD + Variable Compensation Plan $30,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

Mitratech is seeking a Senior Product Manager to lead strategy and execution for key capabilities within our Embedded Compliance Intelligence platform.

Embedded Compliance Intelligence transforms regulatory complexity into actionable insights and features, integrating regulatory content, AI-driven insights, and workflow automation directly into customer operations.

This is not a feature factory role. You own outcomes.

You will define product direction, drive alignment, and deliver measurable impact across a highly integrated ecosystem spanning compliance content, AI, data platforms, and enterprise workflows. You must be equally comfortable shaping long-term platform strategy and getting deep into execution details.

What You’ll Own

Product Strategy & Vision

• Define and drive the product vision and roadmap for core Embedded Compliance Intelligence capabilities
• Identify opportunities to embed AI into compliance workflows, including regulatory intelligence, automation, and decision support
• Establish and own KPIs tied to adoption, automation rates, compliance outcomes, and revenue impact
• Make and communicate clear prioritization and tradeoff decisions across a complex product landscape

AI-Driven Compliance Innovation

• Translate AI/ML capabilities (LLMs, rule systems, data models) into differentiated product experiences
• Lead experimentation and iterative delivery of AI-enabled compliance features
• Partner with engineering on build vs. buy vs. partner decisions for AI and data capabilities
• Ensure responsible AI practices, including transparency, explainability, and regulatory alignment

Feature & Capability Ownership

Own and evolve core Embedded Compliance Intelligence capabilities, including:

• Regulatory data ingestion and content distribution
• Policy and compliance intelligence systems
• Workflow orchestration and task automation
• Integration layers with HRIS, payroll, and enterprise systems
• AI-assisted compliance insights and recommendations

Drive these capabilities as scalable platform components, not one-off features.

Customer Discovery & Market Validation

• Lead ongoing customer discovery and validation efforts
• Partner with compliance experts and clients to understand regulatory and operational pain points
• Translate insights into clear product requirements and prioritized backlog
• Validate solutions through prototyping, experimentation, and data

Execution & Delivery

• Own delivery from concept through release and adoption
• Define clear product artifacts (PRDs, user stories, success metrics)
• Partner with engineering and design to ensure high-quality, scalable releases
• Monitor product performance and continuously optimize based on data and customer feedback

Cross-Functional Leadership

• Align stakeholders across engineering, UX, compliance, GTM, and leadership
• Partner with Product Marketing on positioning and go-to-market strategy
• Communicate product strategy, progress, and outcomes to executives and customers
• Act as a force multiplier across teams to ensure clarity, speed, and accountability

What You Bring

• 3+ years of product management experience in B2B SaaS or enterprise platforms
• Proven track record of owning and scaling complex, high-impact products
• Experience delivering AI-enabled, data-driven, or automation-focused solutions
• Strong ability to translate ambiguous problems into structured product strategies
• Experience working on platforms, APIs, integrations, or workflow systems
• Comfort working in highly cross-functional, distributed environments

Nice to Have (But Valuable)

• Experience with compliance, regulatory tech, or HR systems
• Familiarity with policy management, regulatory change, or risk systems
• Experience integrating with HRIS, payroll, or enterprise SaaS ecosystems
• Exposure to data models, rule engines, or AI/ML systems in production

What Success Looks Like

• CaaS capabilities that scale across jurisdictions and products
• Measurable increases in automation, adoption, and compliance efficiency
• AI capabilities that move from novelty to trusted decision support
• Clear product direction with strong execution velocity and stakeholder alignment

Why This Role Matters

Embedded Compliance Intelligence is a foundational pillar of Mitratech’s HR compliance strategy. This role sits at the center of transforming compliance from a static obligation into a dynamic, intelligent system embedded in how work gets done.

Compensation

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.

We will disclose intended pay ranges in our job ads for US-based opportunities. This role can be performed 100% remotely within the U.S. Anticipated base salary: $130,000 USD Annually

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a proven global technology partner for corporate legal, risk, compliance, and HR professionals seeking to maximize productivity, control expense, and mitigate risk by deepening organizational alignment, increasing visibility, and spurring collaboration across an enterprise. Mitratech serves over 24,000 organizations worldwide, spanning more than 160 countries.

We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Join our global team and see why it's so special to be a part of Mitratech!

Product Marketing Manager - HR Solutions

The Product Marketing Manager is responsible for defining our market strategy and driving that strategy by defining and communicating Mitratech’s value and differentiation in the market, evangelizing internally and externally, and supporting Product Managers to ensure product adoption targets are met. The ideal candidate will blend strategic thinking with tactical execution to create strategic, thought leadership-based content for Mitratech’s portfolio of products. Additionally, this role is responsible for conducting market research, identifying the software needs and sources of value for prospective buyers, and creating targeted go-to-market strategies to increase market share and adoption of our product offerings.

This is a highly cross-functional role, involving close collaboration with the wider marketing team, product management, and sales. 

About the Role:

We are seeking a talented and passionate Product Marketing Manager to join our team. In this role, you will play a pivotal role in driving the success of our HR Solutions by developing and executing comprehensive go-to-market strategies. You will be responsible for understanding our target market, crafting compelling messaging, and collaborating with cross-functional teams to launch successful products. 

Key Responsibilities:

• Market Research and Analysis: Conduct in-depth market research to identify target audiences, understand their needs, and analyze competitive landscapes.
• Product Positioning and Messaging: Develop compelling product positioning and messaging that resonates with our target audience. Create clear and concise value propositions.
• Go-to-Market Strategy: Develop and execute comprehensive go-to-market strategies, including product launches, pricing, promotions, and distribution channels.
• Product Launches: Plan and execute successful product launches, working closely with sales, marketing, and engineering teams.
• Content Creation: Create high-quality marketing content, such as product briefs, presentations, case studies, and blog posts.
• Sales Enablement: Equip the sales team with the necessary tools, training, and collateral to effectively sell our solutions.
• Customer Insights: Gather customer feedback and insights to inform marketing strategies.
• Collaboration: Collaborate closely with cross-functional teams, including product management, engineering, sales, customer success, and other marketing teams to ensure alignment and achieve business objectives.

Qualifications:

• 3-5 years of experience in B2B/SaaS marketing (experience in HR technology is a plus).
• Strong analytical and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to work independently and collaboratively.
• Exceptional project and time management skills; self-motivated.
• Eager to learn and understand a wide range of solutions, customer profiles, and target markets

Mitratech is an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national or ethnic origin, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or veteran status. Mitratech will work with applicants requesting accommodation at any stage of the hiring process. Please email Recruiting@mitratech.com to request an accommodation.

About the Role

Mitratech is looking for a Director, Mitratech Catalyst — a hands-on technical leader who will launch new applications from zero to one using AI-augmented development practices and rapid delivery cycles. This role sits at the intersection of product engineering and organizational transformation: you will conceive, architect, and ship new products in compressed 8–12 week sprints, then hand them off to divisional engineering teams equipped to carry the work forward.

You will operate as the tip of the spear for Mitratech’s next generation of product development, proving that AI-native tooling and modern delivery practices can dramatically compress time-to-value. Success in this role is measured equally by what you build and by what others are able to sustain after you move on.

What You’ll Do

0→1 Product Delivery

• Lead end-to-end development of new applications and features from concept through production release within 8–12 week project cycles.
• Define architecture, select technology stacks, and make build-vs-buy decisions optimized for speed, quality, and long-term maintainability.
• Leverage AI-assisted development tools (e.g., Claude, Copilot, cursor-based IDEs) to accelerate coding, testing, documentation, and review workflows.
• Personally write production code alongside a small, high-velocity squad — this is not a management-only role.
• Deliver working software that meets Mitratech’s standards for security, scalability, and cloud-native deployment (AWS-first, Terraform IaC).

Handoff & Team Enablement

• Design and execute structured handoff plans so divisional engineering teams can own, extend, and operate each delivered product independently.
• Embed AI-augmented development practices into receiving teams through pairing sessions, documentation, runbooks, and lightweight training.
• Establish repeatable playbooks for the full 0→1 lifecycle: ideation, rapid prototyping, MVP delivery, production hardening, and transition.
• Partner with engineering managers and tech leads to ensure receiving teams have the skills, context, and confidence to iterate post-handoff.

Practices & Culture

• Champion and evolve Mitratech’s Catalyst delivery model, including rapid sprint cadences and automated quality gates.
• Serve as an internal evangelist for AI-native engineering practices, demonstrating what’s possible and raising the bar across the organization.
• Collaborate cross-functionally with Product, Design, Operations, and divisional Engineering leadership to identify high-impact build opportunities.
• Contribute to Mitratech’s AI governance standards, ensuring all AI-assisted outputs meet policy requirements for data protection, auditability, and customer trust.

What We’re Looking For

Required

• 10+ years of software engineering experience with a track record of shipping production applications at scale.
• Demonstrated experience leading 0→1 product builds — from blank repo to live customers — in fast-paced or startup-like environments.
• Deep fluency with AI-assisted development workflows (LLM-based code generation, AI pair programming, automated testing with AI, prompt engineering for developer productivity).
• Strong architectural instincts across full-stack, cloud-native systems (AWS, containerization, CI/CD, infrastructure-as-code).
• Proven ability to hand off complex systems to other teams with clear documentation, clean codebases, and effective knowledge transfer.
• Experience leading or mentoring engineers and influencing engineering culture without relying on positional authority.

Preferred

• Experience in B2B SaaS, legal tech, compliance, HR tech, or similarly regulated domains.
• Familiarity with M&A-driven engineering environments where multiple product lines and tech stacks coexist.
• Background in establishing internal platforms, accelerators, or innovation labs.
• Experience working within or alongside DevOps/SRE organizations and platform engineering teams.

How Success Is Measured

• Products shipped: Number of new applications delivered to production within target timelines and quality standards.
• Handoff effectiveness: Receiving teams are independently shipping features and operating the product within 30 days of transition.
• Practice adoption: Measurable uptake of AI-augmented development practices across divisional engineering teams post-engagement.
• Cycle time compression: Demonstrable reduction in time-from-concept-to-production compared to traditional delivery methods.
• Team confidence: Positive feedback from receiving teams on clarity of documentation, code quality, and transition support.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in the US. Applications from candidates located outside this region will not be reviewed.

Job Overview

The Client Strategy Advisor, Immigration Technology Solutions at Mitratech, is critically important to the development and success of the strategy and growth of our immigration-focused products and services. The role will span a variety of key business areas, including overseeing the relationship with our top-tier immigration clients, helping to drive a product strategy that is in line with market expectations, shaping the immigration product roadmap in close collaboration with Product Management, serving as the primary voice of the customer and market, and acting as a strategic advisor both internally and with clients on immigration and adjacent automation topics and representing Mitratech as a thought leader in the space. This role is highly collaborative and requires a high degree of influence across various functions within the Mitratech business and with partners, clients, and industry groups such as AILA and AIC.

Responsibilities & Expectations:

• Act as a strategic advisor to clients, in partnership with account management teams, drive product adoption, build advocacy, and create referenceable accounts
• Support new sales efforts by participating in deal cycles and consulting with prospects on the immigration process and digital transformation, as well as identifying and pursuing cross-sell opportunities for Mitratech’s workflow and document automation products
• Support account management teams on renewals, upsell, and cross-sell strategy, including expansion into workflow automation and document management solutions across the broader client base
• Stay current on global immigration trends and act as an internal subject matter expert on how substantive or technological changes in the industry should influence Mitratech’s immigration products and market positioning.
• Partner with Product Management to define and prioritize the immigration product roadmap, translating client feedback, market trends, and regulatory developments into actionable product requirements
• Provide competitive intelligence and market positioning insights to inform the go-to-market strategy for immigration and adjacent Mitratech products
• Represent Mitratech in marketing activities and industry events as an industry and product expert
• Create and publish thought leadership content to enable demand generation efforts
• Lead internal training on immigration-related topics, trends, and content
• Drive partnerships with immigration industry-related organizations, including adjacent software providers.

Requirements & Skills:

• 7+ years of proven experience working in the immigration industry as a practitioner, technologist or operations specialist
• Experience contributing to or influencing a software product or technology roadmap, including gathering and synthesizing customer and market requirements
• Demonstrated ability to cross-sell or expand platform solutions; familiarity with workflow automation, document management, or legal operations software is a strong plus
• Highly effective communication skills that convey professionalism in all written, verbal, and in-person meeting
• Successful track record achieving targets both individually and for the team
• Ability to drive initiative via collaboration and influence across clients and internal functions
• Ability to personally demonstrate and train others
• A critical thinker with strong negotiating and strategic selling skills, and the ability to “see the forest for the trees”
• Highly developed organizational, planning, and management skills
• Proven ability to develop/drive and thrive in a metrics-driven, process-based environment with high accountability
• High sales IQ yet works collaboratively and is open to coaching
• Travel as required (~10%)

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote, anywhere in the US. Anticipated Pay: $120,000 Annually. Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities 
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

The Mitratech Support team goal is to be passionate about customer success by providing world class application support through problem-solving, communication, and with continuous improvement. We are looking for highly qualified candidates with an interest in enterprise software applications to join our team of skilled support engineers.

The Technical Support Engineer II will provide dedicated support to specific clients. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. 
 
Essential Duties & Responsibilities

• Serve as a Subject Matter Expert
• Provide in-depth technical knowledge and expertise complex on complex major projects requiring innovative and original solutions.
• Troubleshooting via root cause analysis and providing workarounds and fixes
• Provide technical guidance and best practices for upgrades of Mitratech software applications which could include oversight of short-term upgrade projects and execution of associated technical tasks
• Assist other members of the support team with technical issues and act as an escalation point for issues that fall outside of the scope for Tier I, Tier II, and Tier III Engineers
• Lead advanced technical work that develops new troubleshooting processes and technical workarounds.
• Participate in the planning and coordination of new product deployment and enhancement projects, ensuring preparedness in servicing the product
• Monitor all production system applications and participate in issue resolution for high-impact issues for Mitratech-hosted clients
• Recreate product defects and work with the engineering maintenance team on scoping resolution to provide to clients
• Assist in troubleshooting issues with infrastructure related to running Mitratech products, including application servers, middleware, networking components, database server, and other hardware
• Maintaining and documenting client configurations and customization

Qualifications

• 5+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
• Exercise considerable initiative and judgment in work methods and in interpreting and delegating work requirements/goals
• Intermediate proficiency with MSSQL
• Experience with environment architecture and troubleshooting – understand how to troubleshoot application issues at App Server and DB layers, OS, security and auth layers, and anything in between
• Able to work cross-functionally and collaboratively with many stakeholders
• Excellent organizational, customer relationship, verbal, and written communication skills
• Excellent problem-solving and listening skills
• Highly motivated, self-starter with a positive attitude
• Ability to work as an individual or in a group and prioritize one’s own work
• Ability to translate technical issues and resolutions to non-technical clients and staff
• Experience working with
• .NET or Java/J2EE applications
• Application Servers such as IIS, Tomcat, Weblogic or WebSphere
• AppDynamics or other similar application monitoring tools
• Relational databases including Oracle and/or SQL Server
• Performance tuning of applications or databases
• Windows and/or Unix operating systems
• SAP Business Objects is a plus

Education:

• Bachelor or Master of Science in Computer Science/Engineering or relevant experience required.

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote anywhere in the US. Anticipated Pay: $60,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in our diverse, inclusive work culture centred on great people practices, learning opportunities, and fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling rapid progress with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

We are seeking an experienced Sr. Linux & Oracle Cloud Infrastructure (OCI) Administrator to support a production application hosted on OCI. The role focuses on Oracle Linux administration, OCI networking and security, Terraform-based automation, and operational support for SFTP and mail services.

Essential Duties & Responsibilities:

• Administer and support Oracle Linux systems (patching, tuning, troubleshooting)
• Manage OCI resources: compute, VCNs, subnets, routing, load balancers
• Configure and maintain OCI security (IAM, NSGs, security lists, compartments)
• Design and troubleshoot OCI networking and connectivity issues
• Provision and manage infrastructure using Terraform (IaC)
• Support SFTP and mail services (secure access, monitoring, troubleshooting)
• Perform system monitoring, backup coordination, and DR support
• Participate in production support, incidents, and on-call rotations
• Maintain operational documentation and runbooks

Requirements & Skills:

• 7+ years professional experience administering Linux in production (preferably Oracle Linux or closely related RHEL).
• Strong Hands-on experience with OCI administration (compute, networking, IAM, security)
• Experience supporting Oracle WebLogic Server
• Working knowledge of Oracle Database environments
• IaC & Automation: Deep proficiency with Terraform (modules, workspaces, remote state, testing) and Ansible (roles, collections, idempotency, vault).
• Systems Expertise:
• Kernel, systemd, SELinux/AppArmor, LVM/filesystems (xfs/ext4/btrfs), iSCSI/NFS, SSH/hardening.
• Package and patch management (yum/dnf, repo mirrors, Ksplice), vulnerability management, and baseline hardening (CIS/STIG).
• Solid understanding of Networking Fundamentals: TCP/IP, routing, DNS, DHCP, load balancing, proxies, firewalls/security groups, PKI/certificates (TLS).
• Scripting: Proficiency in Bash
• Experience with SFTP and SMTP/mail services
• Deployment Experience: Comfortable with both modern (immutable, pipelines, containers) and older practices (in‑place upgrades, change windows, maintenance runbooks).
• Troubleshooting: Proven ability to diagnose and resolve complex incidents across OS, network, and platform layers.
• Documentation & Communication: Clear written/verbal communication; ability to author design docs, runbooks, and RFCs.

Nice to Have (Preferred)

• Certifications: Oracle Linux, OCI Architect Professional/Associate, RHCSA/RHCE (or equivalents), Terraform Associate, Ansible Automation.
• Tooling: Packer, GitHub Actions/GitLab CI/Azure DevOps/Jenkins, HashiCorp Vault, OCI Bastion/Cloud Guard, Security Zones.
• Containers & Orchestration: Docker, Kubernetes, admission controls, image signing, and runtime policies.

Preferred Qualifications

• OCI certifications
• Experience with monitoring tools and CI/CD pipelines
• High availability and disaster recovery experience

Soft Skills

• Strong troubleshooting skills
• Ability to work in production-critical environments
• Good communication and documentation skills

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remotely within the U.S. Anticipated base salary: $130,000 - $135,000 USD Annually 

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities 
• Employee Recognition
• LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in the US Region. Applications from candidates located outside this region will not be reviewed.

Job Overview 

Our Technical Project Manager III acts as both Scrum Master and Product Owner on their Scrum Team and has a passion for product design, development and technical excellence. In this role you will work closely with the product and development team for our MBR product.

What you'll do: 

• You will lead projects from inception to close, with superb planning and communication skills to establish timelines, prioritize work, and manage partner expectations. 

• You will facilitate productive discussions to establish requirements and consider design alternatives with multi-functional teams. 

• You will write, groom, and prioritize user stories and clearly document requirements with a solid business understanding and strong attention to detail 

• You will lead all scrum team activities and manage related artifacts. 

• You will drive process efficiency and on-time completion of roadmap items. 

• You will guide delivery team to execute on defined requirements, remove blocking issues from day-to-day operations of the team, and identify and communicate risks 

• You will define and drive testing across all impacted teams, including coordination of User Acceptance Testing 

• You will be responsible for product release planning and release notes 

• Collaborate closely with US Product Development Management team to ensure you understand, and can effectively convey, product strategy and direction to your development teams. 

• Strongly serve and support the Development Team in their quest to do everything possible to bring value to customers.  

• Implement our Product Development MiSOPs (Standard Operating Procedures). 

• Guide and Coach your Scrum Team(s) toward self-organization and high performance.  

• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.  

• Facilitate technical problem solving.  

• Facilitate discussion, decision making and conflict resolution.  

• Champion AI Enablement within your team: Identify and introduce AI tools and practices that improve team productivity, including use cases such as automated workflow generation, AI-assisted code review support, intelligent backlog management and analysis, and AI-driven retrospective insights. Serve as a resource and advocate for your engineering team in building their AI fluency over time. 

Who you are: 

• 4-6 years in product, project or program management; preferably in web application-based product company 

• Can demonstrate experience with all responsibilities listed above and can execute on those responsibilities independently 

• Capable of project managing two projects at the same time from concept to client implementation without supervision 

• Capable of working with the Product Manager and Designer to drive Discovery work in preparation for a project 

• Excellent practical experience with project management and use of the Agile Development Methodology; ability to coach your team to improve in their practices 

• Agile Certified Professional and/or Certified Scrum Master, preferred 

• Proficiency with project management tools like the Atlassian Suite or Azure DevOps 

• Demonstrated hands-on experience using AI tools (e.g., ChatGPT, Claude, Microsoft Copilot, or similar) to support project management activities, including but not limited to: conducting analysis, writing and refining user stories, assessing project risk, creating templates and documentation, and automating workflows 

• Curiosity and commitment to continuously developing your own AI skills, staying current with emerging tools and identifying new ways to apply them to your work 

• Strong analytical skills 

• Strong verbal and written communication skills with the ability to communicate technical topics to non-technical audiences 

• Demonstrated record driving key initiatives and timelines with minimal supervision 

• Ability to creatively solve challenging business/technology problems 

• Passionate to make things better at every opportunity 

• Demonstrates our core values of continuous improvement, ownership and transparency 

• BS in Computer Science, Information Systems, or related field 

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote anywhere in the US. Anticipated Pay: $100,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in the US. Applications from candidates located outside this region will not be reviewed.

Job Overview 

Mitratech’s Legal Spend Management team is seeking a Director to oversee a client portfolio for our Managed Bill Review (MBR) solution. This individual contributor role is responsible for driving client success, achieving defined goals and ensuring delivery of the full MBR value proposition.  

The Director will act as the primary owner of client relationships, fostering engagement and satisfaction across an enterprise portfolio. The ideal candidate combines strong client management experience with solid analytical capability, especially in interpreting and presenting data to senior stakeholders. Credibility within legal, insurance, or risk environments is highly valued.

This role requires someone who is comfortable operating at both a strategic and analytical level — not just managing relationships, but actively using data to influence decisions and improve outcomes.

Essential Duties & Responsibilities: 

• Own and manage enterprise client relationships across an assigned portfolio
• Deliver complex legal spend analytics (monthly, quarterly, annual, and ad hoc) and translate them into clear insights for senior stakeholders
• Drive client adoption and engagement through onboarding, training, and ongoing analytics support
• Maintain regular contact with key decision-makers and lead stewardship/QBR meetings where appropriate
• Collaborate with the MBR team on client requests, including attending status meetings and escalating service issues as needed
• Identify client needs and objectives and work cross-functionally to develop solutions and resolve issues
• Ensure client objectives are clearly documented, tracked, and actively monitored for progress
• Oversee the timely approval of project deliverables, maintaining alignment with scope, budget, and timelines
• Recommend improvements to customer lifecycle processes and internal workflows
• Partner with product and engineering teams on prioritisation and testing inputs
• Execute corrective action plans for at-risk clients and track outcomes through resolution
• Stay current on MBR products, services, and industry trends
• Travel to client sites as needed

Requirements & Skills: 

• Proficiency in MS Office and/or Google Suite
• Advanced Excel skills (pivot tables required; macros preferred)
• Strong organizational skills to manage multiple priorities across 20–30 enterprise clients
• Proven ability to build and manage senior-level client relationships
• Experience operating in fast-paced, high-accountability environments
• Strong communication skills with the ability to simplify complex analytical concepts for executive audiences
• Experience working with client data, reporting, or analytics tools (e.g., SQL, BI tools preferred)
• Analytical, process-oriented mindset with attention to detail and business impact

Education: 

• Bachelor’s Degree preferred
• 3+ years of experience in a customer-facing role within Enterprise Software or Consulting
• Preferred experience in legal, insurance, claims, or risk-related industries

Compensation:

Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.

This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $80,000 - $87,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities 
• Employee Recognition
• LinkedIn Learning Platform

The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.