At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

Mitratech is looking for an Analyst, Customer Success Operations, to join our broader Revenue Operations team. This role is focused on supporting Customer Success reporting, dashboarding, and process optimization. You will work collaboratively with teams spanning Customer Success, Account Management, Finance, and other relevant teams. 

Essential Duties & Responsibilities: 

• Support Customer Success and Account Management teams with what they need to run their business 
• Manage case queues efficiently and with attention to detail
• Create Salesforce reports and dashboards  
• Coordinate with Collections Team to manage suspensions and warnings for customers
• Support weekly, monthly and quarterly reporting and forecasting
• Escalate critical challenges within in the owned processes and systems to leadership 
• Ensure outcome of tasks are aligned with company standards and goals 
• Regularly communicate with leadership for project updates 
• Maintain data integrity across systems

Requirements & Skills: 

• 3-5 Years of experience in operations, deal desk, data integrity, finance, and/or business analytics 
• Experience within Private Equity high-growth fast paced technology companies 
• Ability to work cross-functionally with various business units 
• Technically Savvy with understanding of SFDC and Microsoft/Google suite 
• Excellent attention to detail 
• Strategic thinking and ability to execute tactically 
• Ability to manage and prioritize multiple requests simultaneously 
• Able to influence stakeholders and push back constructively when needed
• Team-oriented and empathetic 
• Professional self-starter able to work independently and collaboratively 
• Ability to navigate ambiguity 
• Desire to simplify complex solutions and processes 

Education:                          

• Bachelor’s Degree required 

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspective. Join our global team and see what makes Mitratech a truly exceptional place to work!

Role Overview

As a Sales Consultant  specializing in Governance, Risk, and Compliance (GRC) at Mitratech, you will play a crucial role in driving our business growth, primarily across the DACH region (Germany, Austria, Switzerland) and the United Kingdom. You collaborate with Account Executives to understand client requirements and be a trusted advisor to prospects and clients, demonstrating how our connected risk and compliance management solutions can address their complex challenges. Your expertise will influence product strategy and position you as a thought leader.

Essential Duties & Responsibilities:

• Client Partnership: Serve as the primary solution consultant and expert contact for prospective and existing clients.

• Industry Insight: Conduct thorough research to stay ahead of industry trends and develop deep insights. Represent Mitratech at industry events and conferences to build brand awareness 

• Tailored Solutions: Customize and present software demonstrations that address specific client business requirements while effectively communicating the value proposition of Mitratech's connected GRC solutions, including clear ROI and business benefits. 

• Strategic Advising: Challenge clients to think beyond their current processes and envision broader, more effective solutions.

• Product Expertise: Maintain and configure demonstration environments, showcasing the full value of our technology.

• Sales Support: Assist in developing responses to RFIs, RFPs, and proposals, and support sales teams in prospect and client meetings including attending discovery sessions to identify requirements and translate them into compelling solution recommendations.  .

• Stakeholder Engagement: Contribute to the continuous improvement of our GRC solutions by providing market and client feedback to Product teams to influence product enhancements and innovation. Work closely with other internal teams including Marketing, Professional Services and Customer Success to ensure alignment on client needs and expectations.

• Market Analysis: Monitor and analyze competitive products and industry developments to inform sales strategies and product development.

• Performance Metrics: Track and report on sales consulting activities, providing insights and recommendations for continuous improvement.

Requirements & Qualifications:

• GRC Expertise: Deep knowledge in Governance, Risk, and Compliance, with a focus on risk management, policy management, and ethics & compliance, preferably also experience with GRC software solutions or related technologies.

• Language Skills: Fluent German (native or near-native proficiency) and business-level English proficiency (both written and verbal) 

• Sales / Consulting Experience: Minimum of 2 years of experience in sales consulting, risk advisory or equivalent skills development.

• Educational Background: Bachelor's degree in Business Administration, Marketing, Computer Science, Engineering, or equivalent work experience.

• Technical Proficiency: Expert user of Microsoft Office Suite, with strong organizational and time management skills.

• Professionalism: Excellent communication, presentation, and interpersonal skills with the ability to articulate complex solutions to diverse audiences. 

• Motivation: A highly motivated, hands-on individual who thrives both independently and as part of a team.

• Problem-Solving Skills: Ability to think critically and provide innovative solutions to complex problems.

• Adaptability: Flexibility to adapt to changing business needs and work environments.

• Customer Focus: Strong commitment to customer satisfaction and delivering value.

• Project Management: Experience in managing multiple projects simultaneously with the ability to prioritize effectively, ensuring timely and successful delivery. 

• Analytical Skills: Ability to analyze data, identify trends, and make informed decisions.

• Networking Ability: Strong ability to network and build relationships within the industry.

• Results-Driven: Proven track record of meeting or exceeding sales targets and objectives.

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.