About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🌎 Partner directly with Executive and Senior Leaders across global Tech, Finance, Data/AI and Corporate functions, shaping people strategy during an exciting stage of growth!

🎯 Lead high-impact initiatives spanning leadership development, engagement, organisational effectiveness, talent, and performance.

⚡️ Own a role with real variety, where no two days are the same, balancing strategic thinking with hands-on execution in a fast-moving global SaaS environment.

🤝 Join a values-driven P&C team that genuinely cares about building a world-class employee experience, where your ideas and contributions matter.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership and pace we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

We’re looking for a Senior People & Culture Business Partner based in Melbourne to partner globally with our Technology (Product and Engineering), Finance, Data/AI and Corporate functions across ROLLER.

You will be the most senior P&C Business Partner in APAC, reporting directly to the Chief Performance Officer, with executive-level relationships and high autonomy. You’ll roll up your sleeves to deliver impactful people initiatives that support high performance, engagement, development, and culture across the full employee lifecycle.

This role is a key member of ROLLER’s globally distributed People & Culture team and will collaborate closely with peers across APAC, EMEA, and AMER to create scalable, consistent, and high-impact people experiences globally.

This role is ideal for someone who thrives in fast-paced, high-growth environments, enjoys balancing strategic thinking with hands-on execution, and is passionate about helping technical and corporate teams scale effectively.

This role is based in Melbourne. We believe time in the office is critical for connection, collaboration and learning - so this role is minimum 3 days per week in the office.

What You'll Do

Strategic Business Partnering

• Act as a trusted advisor - partnering with leaders on organisational design, talent management, engagement and enablement - translating business priorities into people strategies that support scalable growth
• Use people data and insights to proactively identify trends, surface risks, and recommend actions that improve engagement, retention, and performance
• Coach leaders through performance challenges and organisational change 

Talent, Performance & Leadership

• Facilitate and continuously improve talent and performance processes including goal setting, talent reviews and calibration, performance management and career development 
• Drive initiatives that build leadership capability and manager effectiveness — from coaching individual leaders to designing scalable programs
• Partner with leaders to strengthen team culture, engagement, and belonging across globally distributed teams, particularly during periods of change and growth

Operational Excellence & Compliance

• Provide pragmatic, commercially balanced guidance on employment legislation, ER matters, and people policies globally 
• Partner closely with Payroll, Finance, Legal, and Talent Acquisition to ensure people operations run smoothly and scalably
• Contribute to the continuous improvement of P&C processes, systems, and frameworks as ROLLER scales globally

About You

You’re an experienced and commercially minded People & Culture professional who knows how to build trusted relationships, influence leaders, and drive meaningful outcomes in high-growth environments.

You’re equally comfortable sparring with Executives on people strategy, as you are rolling up your sleeves and crunching people data or supporting a performance meeting. This role requires someone who thrives in ambiguity and can operate autonomously, confidently from day one.

You’ll likely bring:

• 8+ years’ experience in HR / People & Culture, having help a Business Partner / Advisory role, ideally within technology or high-growth environments
• Proven experience partnering with Executive and Senior Leaders across globally distributed teams
• Strong business partnering capability across organisational design, leadership development, performance management, engagement, and change management
• Experience supporting technical organisations such as Engineering, Product, Design, or IT teams is highly regarded
• Strong understanding of employment legislation and HR best practices, ideally across multiple regions
• Experience managing complex employee relations matters with sound judgment and pragmatism
• Strong appetite to be a hands-on executor 
• Excellent communication, stakeholder management, and influencing skills
• A collaborative, adaptable, and solutions-focused approach
• Experience working with HRIS platforms and people analytics tools (we are on HiBob)

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.

🎉 Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!

💙 Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as Senior Account Manager. As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers. As an Associate Account Manager, you will be focused on building strong relationships with your customers as a customer advocate, driving adoption through value, consumption growth, and ensuring retention. You will collaborate with Technical Specialists, Field Sales, Support, Product, and Engineering to strategise and plan customer engagements. You will provide use case recommendations, share your product expertise through custom demos and presentations, and help onboard and enable customers on the Branch platform.

You will have a passion for problem-solving, building relationships, and customer engagement.

As a Senior Account Manager, you’ll get to:

• Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
• Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
• Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
• Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
• Build compelling demonstrations, presentations, and business value documents
• Identify and resolve business issues
• Assist and support with technical issue resolution
• Accelerate adoption, manage engagement, and lead value creation

You’ll be a good fit if you have:

• 5 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
• Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
• Experience supporting customers with cloud-based SaaS solutions
• Problem-solving skills around business and technical product questions
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
• Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
• A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
• Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
  
  
  This role is 100% remote in Melbourne/Sydney/NSW. This role is not eligible for remote work in any other location. This role does not qualify for visa sponsorship.
   

About the Team

Our Restaurant Acquisition team is the engine behind DoorDash's growth across Australia. We identify, pitch, and sign new SMB restaurant partners bringing the best local dining onto the platform and expanding selection for customers in every market we serve.

About the Role

As an Account Executive, you'll be responsible for acquiring our new SMB restaurant partners for DoorDash. You'll own the full sales cycle: from prospecting and outreach to pitching, negotiating, and signing, building a strong pipeline of high-quality merchants that fuel marketplace growth.

Working cross-functionally with Marketing, Operations, Customer Success and Strategy teams, you'll leverage market insights and competitive intelligence to win in your territory and convert top prospects. 

Please note: this is a highly field-based role requiring regional and interstate travel (including overnight travel and occasional week-long trips). Candidates must hold a valid full driver’s licence and be comfortable with travel requirements that may vary based on business priorities and market needs.

You're excited about this opportunity because you will…

• Hunt and close new restaurant partners: pitch and sign SMB restaurants from iconic local favourites to exciting up-and-coming venues
• Own your patch: develop and execute a strategic acquisition plan that prioritises high-value prospects and closes selection gaps in key markets
• Use data to win: leverage market intelligence, competitive insights, and platform data to build compelling pitches and prioritise outreach
• Navigate objections and negotiate commercially: tailor proposals that demonstrate clear value, handle competitive pushback, and close deals that set partners up for long-term success
• Collaborate cross-functionally with Marketing, Operations, and Post-Sales teams to ensure a seamless merchant onboarding experience and strong speed to first order
• Be a market expert: stay across competitor activity, local dining trends, and merchant sentiment to inform your approach and feed insights back to the wider business
• Lift the team by sharing winning tactics, pipeline best practices, and helping those around you succeed

We’re excited about you because…

• 4+ years of experience in B2B sales, business development, or new business acquisition
• Proven track record of meeting or exceeding sales targets and closing new business
• Strong prospecting and pipeline management skills with a hunter mentality
• Commercial acumen with the ability to craft compelling value propositions and negotiate effectively
• Clear, confident communicator — equally persuasive on the phone, over email, and in person
• Thrive in high-growth, high-pace environments; competitive, adaptable, and solutions-focused
• A genuine team player — collaborative by nature and committed to helping others win
• Hold a valid full driver’s licence 

Join Collibra’s Sales team as a Senior Account Executive II and work with some of Australia’s leading enterprises as they build trusted, AI-ready businesses. In this role, you will partner with executive stakeholders across complex organizations to solve high-impact data and AI challenges, driving growth across both existing accounts and new customers in your territory.

As part of our Enterprise Sales team, you will lead complex SaaS sales cycles, build strategic customer relationships, and position Collibra as a critical platform for data and AI governance. You’ll operate at the intersection of enterprise technology, AI transformation, and business strategy, collaborating across teams to deliver measurable customer outcomes.

This role is based in Australia, with candidates expected to be located in Sydney, Melbourne, or Brisbane.

This is an opportunity for a consultative enterprise seller who thrives in high-growth environments, values autonomy and accountability, and wants to influence how global organizations govern and scale data and AI.

Measures of success

• Within your first month, you have completed onboarding, connected with your team members as well as with your
• functional peers
• Within your third month, you will be in the midst of building a pipeline of business in your assigned territory
• Within your sixth month, you will have solid foundation of prospective clients who you will be close to closing

Senior Account Executives are responsible for

• Expanding relationships with existing customers across all verticals
• Prospecting for net new accounts, greenfield building, and developing relationships with existing customers to
• maintain active deal pipeline and ideal quota coverage in your territory
• Managing and creating demand for expansion on existing customers to widen the footprint of Collibra within these
• accounts
• Managing complex deal cycles, from lead origination to stakeholder mapping, through negotiation to close and
• expansion.
• Successfully collaborating with customers, partners, and peers in a consultative sales process where you will
• identify value and ROI to support customer’s needs
• Reliable, accurate forecasting, with Salesforce updates reflective of real-time activity

You have

• At least 7 years of experience in data management software project enterprise sales familiar with corresponding sales methodologies and comprehensible track records
• Consistently achieved or overachieved your SaaS sales quota.
• Experience in the data management domain required.
• Experience in greenfield and expansion territory.
• Originated and navigated complex, direct sales cycles with multiple technical and business stakeholders.
• Sold net-new business and expansion opportunities to C-level buyers in large enterprise accounts.
• Managed consultative sales processes, with value-based impacts or outcomes. 
• A bachelor’s degree or equivalent related working experience.
• This position is not eligible for visa sponsorship.

You are

• Aligned with Collibra's values.
• Known for your integrity and commitment to customers.
• Composed, resourceful, and focused in high-growth environments.
• Adaptive, accountable, and execution-oriented.
• A precise communicator and persuasive negotiator.
• Proud of your work and aim for excellence.
• Flexible to travel as required.

Measures of success

• Within your first month, you have completed onboarding, connected with your team members as well as with your
• functional peers.
• Within your third month, you will be in the midst of building a pipeline of business in your assigned territory.
• Within your sixth month, you will have solid foundation of prospective clients who you will be close to closing.

Chief Product Manager– Collaborative Autonomy and Controls

About the Team

STR’s Analytics & C2 (AC2) Division develops novel technologies to solve challenging national security problems through advanced analytics, sense-making, and autonomy technologies. Our team consists of passionate, motivated individuals with backgrounds and interests in engineering, computer science, mathematics, physics, and data science. We use our expertise and creativity to take innovative ideas from conception to mature implementation to improve mission success for our customers.

The Collaborative Autonomy and Controls (CAC) Group in the AC2 Division develops multi-agent autonomous systems executing multiple missions in a variety of operating domains. By leveraging expertise with machine learning, advanced algorithms, and software development best practices, we build technologies that transform reconnaissance, tactical operations, and many other mission areas.

The Role:
Work with CAC leadership to craft, drive, and execute a product development and marketing strategy that will integrate, test, and demonstrate CAC capabilities to achieve (1) more efficient re-use on new B2G (Business-to-Government) Research and Development opportunities, (2) integrated system offerings for B2G system acquisition opportunities, and (3) component and sub-system offerings for B2B (Business-to-Business) supply chain opportunities. Work with customers, end users, and CAC capability product owners to shape product development backlogs that balance short-term program goals with long-term and emerging customer needs. Work with a diverse set of customers and diverse set of problems, technology areas, and engineering teams. Support product architecture and design reviews as part of an agile development process.  This position will take advantage of STR’s flexible, hybrid environment – when the work does not require use of STR’s facilities, you are welcome to work remotely. 

Who You Are:

• BS in engineering or related technical field with 15+ years’ experience
• Demonstrated expertise in autonomy system and algorithm development
• Experience leading system and technology development teams

• Proven understanding of multi-agent systems, collaborative operations, coordination and orchestration algorithms, distributed sense-making and control, and collaborative autonomy stacks
• Proven understanding of motion planning, constraint optimization, perception, localization, mapping, controls, and related system performance metrics.

• Proven ability to lead moderate to large engineering teams (10-40 engineers) through complete Agile development lifecycle including task definition, delegation, and maintenance
• Demonstrated experience in working with both internal leadership and external customers in the development and execution of technology and system development programs

• US. Citizen with the ability to obtain a Security Clearance

Even Better: 

• MBA or advanced degree in technical field
• Experience with intelligent system architectures and machine learning methods
• Active Security Clearance

Pay Information
Full-Time Salary Range: $265,000.00 - $325,000.00

The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate’s experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.

Role

We are looking for an Account Executive to join our APJ Field Sales team. This is a hybrid role based in Melbourne or Sydney, reporting to the Regional Director.

As a Mid-Market Account Executive at Zscaler, you will be at the forefront of the "Zero Trust" transformation happening within the Australian Public Sector. Your mission is to empower government agencies to modernize their security posture and help them move away from legacy hardware-based architectures. You will focus on high-growth mid-market government accounts across state jurisdictions, acting as a trusted advisor to IT leaders and CISOs whilst working in conjunction with Senior Government AEs to deliver against a broader strategy.

What you’ll do (Role Expectations)

• Proactively prospect and qualify net-new government opportunities within the mid-market segment across State, Local, and Federal agencies
• Manage complex, full-cycle sales processes from initial discovery and technical validation through to procurement and closing
• Consult with government stakeholders to align Zscaler’s Zero Trust Exchange with their specific agency mission and digital maturity goals
• Partner closely with Zscaler’s ecosystem of Value-Added Resellers (VARs) and Systems Integrators (SIs) to scale territory coverage and accelerate deal velocity
• Navigate Australian government procurement frameworks and lead the execution of sales across these frameworks

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action and you operate with integrity because you genuinely care about the outcome.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems, knowing their success is our success.

What We’re Looking for (Minimum Qualifications)

• 3–5+ years of full-cycle B2B SaaS or Cyber Security sales experience, with a proven track record of consistently meeting or exceeding quotas
• Demonstrated experience selling into Australian Government agencies with a deep understanding of the Digital Marketplace and state-based procurement schemes
• Strong foundational knowledge of the ACSC Essential Eight framework and the IRAP "PROTECTED" assessment level
• Exceptional executive presence and the ability to articulate complex technical concepts to both technical and non-technical stakeholders
• An entrepreneurial mindset with the grit to build a territory from the ground up in a fast-paced, high-growth environment

What Will Make You Stand Out (Preferred Qualifications)

• Strong technology literacy and proficiency with relevant digital tools and platforms to drive digital transformation
• Experience as a strong presenter capable of applying Zscaler solutions to help build business-led growth
• A collaborative team player who thrives in high-pressure environments and adapts quickly to dynamic team structures

#LI-Hybrid #LI-NL1

Role

We are looking for a Senior Partner Business Manager to join our Global Partner Ecosystem department. This is a hybrid role based in Melbourne or Canberra (requiring 3 days a week in the office), reporting to the Senior Director, Partner Sales. Your core purpose is to build and scale high-performing partner relationships by aligning joint strategy, enablement, and go-to-market execution to drive mutual revenue growth. You will drive healthy partner engagement measured through pipeline, faster deal velocity, service creation, expanded market coverage, and improved customer outcomes.

What you’ll do (Role Expectations)

• Drive joint regional GTM sales execution in lockstep with Sales Directors
• Develop and lead the regional partner strategy and long-term growth plan
• Spearhead partner activation through enablement, sales engagement, and pipeline development
• Own partner performance management and maintain rigorous forecast governance

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• 10+ years in partner/channel sales, alliances, or regional partner management
• Proven track record building joint GTM plans with regional sales leadership and executing co-sell motions such as account mapping and deal reviews
• Experience managing strategic partners—including GSIs, RSIs, VARs, distributors, MSSPs, and ISVs—across recruitment, activation, and performance management
• Deep expertise in network, cyber, and cloud security solutions
• Willingness to travel within the region as required to support partners and the sales team

What Will Make You Stand Out (Preferred Qualifications)

• Direct experience within Public Sector and Education industry verticals
• Professional background in partner services capability development
• Strong executive communication skills with a proven ability to engage and influence senior partner leadership

#LI-Hybrid

#LI-NL1

So, what’s the role all about?

The Technical Account Manager (TAM) serves as a trusted advisor to customers, ensuring their success with NiCE solutions. This role combines proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives. The TAM builds strategic relationships across client organizations, influencing tactical activities to deliver service excellence.

You will act as the primary liaison between customers and NiCE’s support teams, managing escalations, resolving critical issues, and driving best practices. As part of the Support Management Team, the TAM focuses on technical communication, escalation management, and continuous improvement.

How will you make an impact?   

• Develop deep expertise in NiCE solutions and related third-party integrations for assigned accounts.
• Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.
• Serve as the first point of escalation for process issues unresolved through standard channels.
• Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.
• Build strong relationships with customer technical teams and management stakeholders.
• Identify adoption barriers and collaborate with NiCE and customer teams to maximize solution value.
• Implement and maintain account-specific practices aligned with the global TAM operating model.
• Oversee the transition from Client Services to Support, ensuring documentation, sign-off, and readiness for ongoing success.
• Act as backup for Support Managers when required.
• Mentor and coach technical engineers.
• Advocate customer needs to Product Management, R&D, and other internal teams.
• Lead root cause analysis and best practice sessions with customers and internally.
• Participate in on-call rotations and occasional travel as part of a 24x7x365 support organization.

Have you got what it takes?

• Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Knowledge management expertise.
• Experience with generative AI in the customer service domain is a plus.
• IVR/Routing/ACD/Workforce Management experience preferred.

You will have an advantage if you also have:

• Exceptional organizational and communication skills.
• Strong analytical ability to influence decisions using data.
• Proven prioritization and decision-making capabilities.
• Ability to meet deadlines while maintaining quality standards.
• Excellent problem-solving, customer service, and interpersonal skills.
• Comfortable working with diverse teams and all levels of management.
• Self-directed and effective in time-sensitive environments.
• Flexible and adaptable to evolving business needs.

Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking experienced Sales Specialists to drive growth in this innovative business.

In this role, you will focus exclusively on Securiti AI solutions, working closely with Veeam account executives to cross-sell into Veeam’s customer base, win new business, and expand existing Securiti AI accounts. You’ll have a shared territory with multiple AEs, strong earning potential, and support from a dedicated Securiti AI solution engineer for technical engagements. You’ll also benefit from Veeam’s robust go-to-market resources to ensure customer success.

What You’ll Do:

• Develop and execute a territory plan to drive repeatable revenue within assigned accounts.
• Collaborate with account executives to identify and maximize cross-sell opportunities for Securiti AI solutions.
• Lead the entire sales process, serving as a trusted advisor, and presenting compelling business cases to customers.
• Manage a pipeline of high-value opportunities, ensuring accurate forecasting and CRM discipline.
• Expand relationships with key channel partners and resellers to accelerate deal flow and market reach.

What You’ll Bring:

• Proven success closing complex enterprise software deals, with 10-15+ years in security software sales.
• Extensive experience managing multithreaded sales cycles involving multiple stakeholders.
• Strong existing relationships with C-suite executives and channel partners in large enterprises.
• Deep understanding of enterprise software sales, particularly in data security, management, or cybersecurity.
• Reputation for integrity, honesty, and building long-term customer relationships.

What You’ll Get

• 20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance and income protection during illness or injury
• Annual wellbeing allowance and flu vaccination vouchers
• Discounted HCF corporate health insurance
• Free, confidential counselling and coaching via EAP
• Superannuation contributions via salary sacrifice
• Car allowance for eligible field sales roles
• Salary sacrifice options for portable electronic devices (phones, laptops, tablets)
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

The Role

Podium is looking for a talented AI Engineer where your primary mandate is twofold: rebuild and modernise our lead funnel using AI-first architecture, and design and deploy a suite of internal AI agents that eliminate repetitive, manual work for our AEs and SDRs — giving them more time to sell.

If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you!

What you will be doing

• Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
• Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
• Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
• Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
• Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
• Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have

• 5-8+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Proven success designing and maintaining distributed or high-throughput systems.
• Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
• Excellent communication skills and the ability to work effectively across teams.
• A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving.
• Ability to thrive in a fast-paced environment with shifting priorities.

What we hope you have

• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring.
• Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior.
• Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
• Hands-on experience with fine-tuning and data curation for improving model performance.

Why you’ll love working here: 

• Podium is the best place to work to:
• Join the leaders in AI agents
• Unlock career-defining growth
• Build with world-class talent
• Make a real impact on local business

Benefits:

• Open and transparent culture 
• Health and Wellbeing Benefits
• 4 weeks of annual leave
• Melbourne CBD Office - Located on the corner of Queen & Collins St
• Snacks cupboard always stocked up
• Catered lunch the last week of every month

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

We are offering a $3,000 sign-on bonus for new Design Consultants who are part of the Melbourne market. Terms are as follows: $1500 will be paid out after 30 days and an additional $1,500 will be paid after 60 days of service and good-standing and active employment with 3 Day Blinds.

Love working with people, being on the move, and having control over your income?

At 3 Day Blinds, you’ll meet with clients in their homes, help them design beautiful spaces, and guide them through a purchase all in one visit. With company-provided leads, paid training, and uncapped earning potential, you’ll have everything you need to build a high-impact career.

What You’ll Do

• Meet with clients in their homes to understand their needs and recommend custom window treatments
• Create simple, beautiful design solutions that fit each space
• Guide clients through the buying process and confidently close sales
• Manage your schedule, appointments, and follow-ups
• Generate additional business through referrals and networking
• Deliver an exceptional customer experience from start to finish

Who You Are

• A people person who enjoys building relationships and helping others
• Motivated by performance and excited about uncapped earning potential
• Confident, coachable, and comfortable working independently
• Organized and able to manage multiple appointments
• Open to working evenings and at least one weekend day
• Have reliable transportation and are comfortable traveling locally

Backgrounds that do well in this role include sales, hospitality, customer service, retail, and other fast-paced environments, but no prior design experience is required.

What We Offer

• Uncapped commission with strong earning potential ($70K–$100K+ average)
• Company-provided appointments plus opportunity to earn more through self-generated leads
• 4 weeks of paid training to set you up for success
• Tools provided (laptop, smartphone, product samples)
• Mileage reimbursement
• Full benefits package including medical, dental, vision, 401(k), and paid time off
• Growth opportunities within a national brand

If you’re driven, people-focused, and ready to take control of your income, apply today and start building your career with 3 Day Blinds.

About the Team

The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team dedicated to helping our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer-first approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms/Doordash mission makes it easy to be obsessed with our customers.

About the Role

SevenRooms is hiring for an Associate Manager, Customer Success, to lead our team of SMB Customer Success Managers across Asia Pacific. In this role, you will be responsible for guiding, mentoring, and hiring your team, while also ensuring our clients have a fantastic experience using our platform. You will inform and execute on strategic initiatives that are aimed at influencing company metrics like product feature adoption, retention, and ROI for our clients.

You will report into the Manager, Customer Success for the APAC region on our Customer Success team in our In-Store organisation.

You’re excited about this opportunity because you will…

• Mentor, inspire and grow our team of high-performing Customer Success Managers in Asia Pacific
• Develop best practices, user adoption, and retention strategy for your team
• Partner with Onboarding and Sales to ensure successful implementations and smooth transitions to Customer Success
• Track account performance and health through engagement data (via tools like Looker) to identify churn risk and work proactively to eliminate that risk
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements

We’re excited about you because…

You are someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first mindset and culture.

You have:

• Prior experience in Customer Success, Account Management, or related customer-facing position within top-tier SaaS company
• 3+ years people management and development experience; demonstrated leadership through accountability, continuous training, and coaching
• Experience in a high-growth, fast-paced team environment
• Proven track record of conducting quantitative analysis to derive insights and implement growth strategies
• Strong experience with Salesforce, Looker, and Gainsight (or other Customer Success Platform)

Overview

As a Senior Project Manager at Monks, you will play a critical role in leading and delivering large-scale Salesforce initiatives for enterprise-level clients. This position requires a deep understanding of and experience in managing complex projects and programs and the ability to drive successful outcomes for our clients. In this dynamic and fast-paced role, you will have the opportunity to work with a diverse range of clients, industries, and Salesforce solutions.

You will be responsible for overseeing the end-to-end project lifecycle, ensuring the successful execution of complex Salesforce implementations and driving customer satisfaction. This role includes implementing robust quality assurance processes, adhering to industry best practices and leveraging your deep understanding of the Salesforce platform. Your ability to think strategically and make data-driven decisions will contribute to the success of projects and enable continuous improvement within the organization.

Collaboration is key in this role, as you will lead a cross-functional team of Salesforce consultants, business analysts and developers. With your exceptional leadership skills, you will foster a collaborative and high-performing work environment, ensuring that each team member understands their role and responsibilities in delivering successful projects.

As the Senior Project Manager for, you will have the opportunity to leverage your extensive experience in enterprise project management and deep Salesforce knowledge to drive successful implementations, deliver value for enterprise-level clients, and contribute to the growth and success of Media.Monks in the enterprise market.

Key Responsibilities

• Lead the successful delivery of complex projects and programs to ensure outcomes are achieved and solutions are delivered aligning to customer needs and to agreed expectations.
• Take full responsibility for the project documentation, schedule, budget management, resource planning, change control, organisational change management (including communication and training) and risk and issue management processes.
• Identify, assess and manage program risks and issues. Establish and maintain project registers.
• Report to the local director and/or steering committee through regular highlight reports, verbal reports and escalate risks and issues where required.
• Manage day-to-day tasking and performance of a project delivery team.
• Manage the relationship with the customer as a primary /secondary point of contact.
• Take full responsibility for the quality of work performed.
• Track progress of key project and program  contractual deliverables.
• Assist with coaching and developing junior business analyst / business analyst capability.

Professional Experience

• Demonstrated experience in successful delivery of large IT /CRM programs of work
• Demonstrates effective communication, both orally and in writing, with colleagues, team members, clients and customers at all levels, both formally and informally.
• Proven experience working in fast paced agile environments
• PRINCE2 or Scrum Master Certification is a plus.
• Ability to manage senior stakeholders and client executives.
• Demonstrated experience in managing projects including the ability to manage project scope, risks, integration, issues and financials.
• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Energetic and enthusiastic, with a desire to make an impact within a consulting and solutions environment.
• Excellent leadership and interpersonal skills.

#LI-CX1

Overview

As a Senior Project Manager at Monks, you will play a critical role in leading and delivering large-scale Salesforce initiatives for enterprise-level clients. This position requires a deep understanding of and experience in managing complex projects and programs and the ability to drive successful outcomes for our clients. In this dynamic and fast-paced role, you will have the opportunity to work with a diverse range of clients, industries, and Salesforce solutions.

You will be responsible for overseeing the end-to-end project lifecycle, ensuring the successful execution of complex Salesforce implementations and driving customer satisfaction. This role includes implementing robust quality assurance processes, adhering to industry best practices and leveraging your deep understanding of the Salesforce platform. Your ability to think strategically and make data-driven decisions will contribute to the success of projects and enable continuous improvement within the organization.

Collaboration is key in this role, as you will lead a cross-functional team of Salesforce consultants, business analysts and developers. With your exceptional leadership skills, you will foster a collaborative and high-performing work environment, ensuring that each team member understands their role and responsibilities in delivering successful projects.

As the Senior Project Manager for, you will have the opportunity to leverage your extensive experience in enterprise project management and deep Salesforce knowledge to drive successful implementations, deliver value for enterprise-level clients, and contribute to the growth and success of Media.Monks in the enterprise market.

Key Responsibilities

• Lead the successful delivery of complex projects and programs to ensure outcomes are achieved and solutions are delivered aligning to customer needs and to agreed expectations.
• Take full responsibility for the project documentation, schedule, budget management, resource planning, change control, organisational change management (including communication and training) and risk and issue management processes.
• Identify, assess and manage program risks and issues. Establish and maintain project registers.
• Report to the local director and/or steering committee through regular highlight reports, verbal reports and escalate risks and issues where required.
• Manage day-to-day tasking and performance of a project delivery team.
• Manage the relationship with the customer as a primary /secondary point of contact.
• Take full responsibility for the quality of work performed.
• Track progress of key project and program  contractual deliverables.
• Assist with coaching and developing junior business analyst / business analyst capability.

Professional Experience

• Demonstrated experience in successful delivery of large IT /CRM programs of work
• Demonstrates effective communication, both orally and in writing, with colleagues, team members, clients and customers at all levels, both formally and informally.
• Proven experience working in fast paced agile environments
• PRINCE2 or Scrum Master Certification is a plus.
• Ability to manage senior stakeholders and client executives.
• Demonstrated experience in managing projects including the ability to manage project scope, risks, integration, issues and financials.
• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Energetic and enthusiastic, with a desire to make an impact within a consulting and solutions environment.
• Excellent leadership and interpersonal skills.

#LI-CX1

The Opportunity 

The success of the Partnerships we forge with our clients not only determines growth; but fuels stronger engagements and drives higher-value outcomes for both parties through the work we embark on together. As Client Partner, you will build and nurture strategic client relationships with enterprise organisations while ensuring the Clients’ needs are at the heart of everything we do. Sitting at the intersection of data, media, technology and creativity - you will help navigate the rapidly changing digital marketing landscape with your clients, while working collaboratively with cross-functional teams to inform and develop solutions that meet the unique needs of your clients’ business challenges, and ensure we’re delivering value-led outcomes as a core function of our engagements. 

The Role

This role focuses on driving growth and supporting existing delivery structures to ensure we’re providing an optimal client experience. As a bridge between teams, you will drive the strategic development of partnership plans with our clients, and work to identify opportunities, nurturing through to closure, and transitioning to delivery. 

You will be someone who excels at client management, providing strategic guidance, thought leadership and advisory to our clients’ most senior & C-level stakeholders, that not only leads to pipeline growth, but drives stronger customer satisfaction to build longer term, and more secure revenue streams. 

Key Responsibilities Include:

• Effectively manage senior stakeholder relationships; provide thought leadership and strategic guidance to build trust, credibility and rapport with key POCs.
• Understanding the clients’ business, industry vertical & the unique challenges they face to build a vision, strategic objectives and long term roadmap 
• Gains and maintains knowledge of client’s business, industry and competition
• Develop robust communications plans and engagement strategies, with an emphasis on strengthening key relationships and expanding stakeholder coverage across the organisation
• Own the future-state vision and strategic narrative associated with our partnership that underpins all workstreams and initiatives for cross-functional teams to work towards 
• Ensure that business outcomes are clearly defined, approved and delivered with benefits realised and value realised and articulated at each step of the way
• Provide thought leadership as it pertains to emerging technology and the rapidly changing digital ecosystem across end-to-end marketing and campaign workflows
• Drive discovery for new business opportunities and manage the end-to-end sales cycle, with an emphasis on pipeline generation, as well as cross-sell and up-sell tactics. 
• Orchestrate our cross-capability operating model through an understanding of all ongoing fulfillment projects in order to continually reinforce ROI and future roadmap initiatives
• Lead key milestones and drive collaboration across capabilities for partnership-led workstreams, including QBRs, top-to-tops and broader strategy & planning
• Facilitate a uniform method for client experience across pillars, and set clear expectations with capabilities to reinforce exceptional client service standards
• Manage feedback loops with clients; including facilitating 360-degree feedback, as well as recurring pulse checks for continuous improvement of partnership quality
• Problem solve and be a change agent internally and externally to ensure client can achieve business outcomes 

What you bring to it:

Requirements:

• 7+ years of experience in client services, business development or consulting within the digital marketing and advertising or technology industries. 
• You have a deep understanding of the digital marketing & advertising ecosystem, and are abreast of the latest in AI-driven disruption, emerging technologies and innovation. 
• In-depth understanding of the different elements of the end-to-end marketing and advertising campaign workflows, as well as the content supply chain.
• You have a proven track record of successfully managing client relationships, driving revenue growth while maintaining customer satisfaction. 
• Partnership management experience, with demonstrated abilities to manage and organise partnership plans, inform detailed project plans, and manage multiple internal and external stakeholders.
• Excellent communication skills, both written and verbal, and ability to effectively communicate with a range of stakeholder types ranging from C-suite through to specialists. 
• Strong negotiation skills, and have a proficiency in writing business cases 
• An ability to present effectively, and craft compelling proposals using Google slides

Preferred Requirements: 

• Experience with media and advertising technologies (including Google Marketing Platform, Google Ads, The Trade Desk, Amazon, Meta, TikTok, etc)
• Experience with data platforms and analytics solutions (including GA4, Adobe Analytics and more) 
• Experience with MarTech and CX platforms is desirable (including Adobe Experience Platform, Salesforce, etc).  
• Experience with content and creative asset production, or working with creative teams to develop fit-for-purpose content for cross-channel execution.   
• Strong grasp of the overall digital consultancy space, including but not limited to knowledge of Monks competitive set and our offerings across data, technology, content and digital media.
• Demonstrated ability to lead cross-functional teams and develop processes and workflows that increases revenue and value-realisation for clients. 

#LI-CX1

Are you eager to be part of a dynamic and rapidly growing social and marketing tech company? Do you thrive in a challenging sales environment and seek career advancement into a closing role? Are you passionate about sales, driven to build a successful career, and eager to develop your skills? 

If you answered "YES" to any of these questions, keep reading! 

At Brandwatch, a Cision company, our Sales Development team is at the forefront of generating business opportunities. As a Sales Development Representative (SDR), you’ll play a crucial role in building our pipeline. Your mission will be to research and engage with potential accounts, aiming to schedule meetings that convert into qualified sales opportunities. 

What you'll do: 

• Be the face of Brandwatch, you are the first point of contact to engage our potential customers; 
• Stay up to date on industry news and understand the social media landscape; 
• Become an expert on our brand, business, and SaaS product; 
• Work closely with the Account Executive team to build a sales pipeline and drive revenue through new business opportunities. 

How you'll do it:  

• Generate leads and build relationships by nurturing warm prospects and finding new potential customers, using Salesloft, Salesforce, LinkedIn, Cognism, Gong and other platforms; 
• Make an average of 100 outbound activities to prospects daily, with the goal of scheduling platform walk-throughs and starting the sales process; 
• Manage and maintain a pipeline of interested prospects and engage sales executives for next step; 
• Engage in training and development programs. 

What you'll have: 

• A background in sales (sales and/or BDR and SaaS experience preferred)/ recruitment or just a passion to develop your career in sales; 
• Excellent written and spoken English skills;
• Motivation and determination to succeed paired with positive mindset that allow you (over)reach your targets; 
• Ability to execute and take responsibility; 
• Coachability and self-awareness; 
• Team player attitude because we believe the teamwork makes the dreamwork; 
• Ability to thrive in a quota driven environment with short and dynamic sales cycles. 

What we offer: 

• Clearly defined career path - We offer a transparent growth plan with the potential to advance to an Account Executive role or explore different career paths within the company. This could include opportunities in leadership, account management, or customer success; 
• Buddy setup to help you onboard and beyond; 
• A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success; 
• A place in a high performing sales team at a growth-driven company; 
• An open, informal, diverse and multinational working environment; 
• 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance; 
• Full Headspace subscription and 24/7 Employee Assistance program; 
• Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our Melbourne office is situated on Flinders street, in the heart of a vibrant area filled with cafés, restaurants, and convenient access to public transport.

About the Team

DoorDash’s mission is to grow and empower local economies. DoorDash connects people with the local businesses they care about, helping grow businesses and the communities that support those businesses. The Growth Marketing team is responsible for deploying our customer acquisition budget (CAC) across all marketing channels, with a focus on customer growth, working in collaboration with the brand and partnerships team, as well as an award-winning agency village to achieve success.

About the Role

DoorDash is seeking a highly strategic and execution-focused Marketing Manager to lead our Brand Media efforts across the Australian and New Zealand (ANZ) markets. Reporting to the Senior Marketing Manager for Growth and working in close partnership with the Senior Marketing Director (ANZ), you will serve as the primary decision-maker for our brand media strategy and execution.

In this pivotal, cross-functional role, you will be responsible for a sizable media budget, ensuring our challenger brand achieves high-impact visibility and gains market share through an effective and efficient media plan. You will operate within an agile, high-growth environment, collaborating closely with our integrated marketing team and media buying agencies to develop best-in-class, innovative campaigns. This position is ideal for an ambitious, hands-on marketer who thrives on autonomy, data-driven risk-taking, and delivering high-visibility results.

We’re excited about you because you have…

• Deep Industry Expertise: A proven track record of managing substantial media budgets with a sophisticated understanding of the Australian (and ideally New Zealand) media landscape.
• Measurement and Reporting: Comfortable reporting to the wider business on media effectiveness, metrics and its contribution to the delivery of the customer order volume goals.
• Media Strategy & Execution: A clear, defensible point of view on what defines excellence in media buying across channels like Out-of-Home (OOH), digital, screens, audio, amongst others 
• Proven Autonomy: Experience operating as an individual contributor or within small, high-performing teams, where you have held accountability for the end-to-end media lifecycle.
• Agency Management: Extensive experience partnering with media buying agencies to produce best-in-class work under tight timelines.
• Strategic Agility: A demonstrated ability to cut through complex global frameworks to implement local-first strategies that align with business objectives. Experience in building forecasts and business cases using data and insights
• Innovative Mindset: A track record of "test-and-learn" initiatives, successfully identifying and leveraging new or innovative media opportunities to drive growth.
• Cross-Functional Fluency: Exceptional communication skills, with the ability to influence stakeholders at all levels and collaborate seamlessly across integrated marketing teams.

You’re excited about this opportunity because you will have…

• Ownership & Impact: The authority to serve as the key decision-maker for our ANZ brand media strategy, with the budget and freedom to take calculated risks that define our market presence.
• High-Growth Ambition: A direct role in scaling a challenger brand during a transformative time for our marketing team, with clear responsibility and support from leadership.
• Strategic Visibility: The opportunity to build a reputation in the industry by leading campaigns that are recognised for their impact and creative excellence.
• Career Acceleration: A role within a global technology company that values career growth, internal mobility, and a culture of ownership.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

As part of our Commerce Platform business, the In-Store Sales team at DoorDash is responsible for driving growth for some of the top restaurants in the APAC by empowering them with innovative in-store technology solutions to create best in class guest experiences. This team plays a critical role in expanding our merchant partnerships beyond existing channels and delivering seamless, high-impact experiences for consumers in-store.

We work in close collaboration with cross-functional partners across Sales Development, Account Management, Product, and Strategy & Operations to bring cutting-edge solutions to life—enabling our merchants to thrive in a hybrid digital and physical environment.

About the Role

As Head of Sales, In Store, you will lead a team of sales professionals focused on growing our in-store business across key merchant segments. You’ll be responsible for managing managers and their respective teams, setting vision and strategy, and driving execution to deliver against aggressive revenue and adoption targets.

You will report to the Senior Director of Sales for DoorDash Commerce Platform and serve as a key leader in scaling our newest frontier in merchant engagement.

You’re excited about this opportunity because you will…

• Lead a high-impact team: Manage and mentor a team of Sales Managers and their sales representatives focused on in-store product adoption across strategic accounts and regions.
• Drive strategy and execution: Develop, implement, and continuously refine go-to-market strategies for DoorDash’s in-store offerings, ensuring alignment with company goals and merchant needs.
• Collaborate cross-functionally: Partner with Product, Strategy & Operations, Sales Development, and Account Management teams to identify opportunities, refine solutions, and optimize customer experiences.
• Enhance team performance: Cultivate a culture of performance, ownership, and inclusivity. Prioritize the development and engagement of your team to support long-term success.
• Innovate and optimize: Identify trends and operational inefficiencies. Design and implement scalable solutions, processes, and tools that increase effectiveness and streamline adoption.
• Stay merchant-obsessed: Leverage direct merchant insights and field feedback to improve offerings and influence product development.

We’re excited about you because…

• You have 10+ years of sales experience, including exceeding performance targets and building successful pipeline strategies.
• You bring 6+ years of people management experience, with a strong record of leading managers and developing high-performing teams.
• You’ve successfully worked in cross-functional environments, aligning various stakeholders toward common goals.
• You are a strategic and analytical thinker, with a data-driven mindset and a passion for solving complex challenges.
• You are a strong communicator who can effectively articulate vision, build consensus, and influence outcomes.
• You are a hands-on leader who isn’t afraid to dive into the details, coach on tactics, and unblock your team.
• You are deeply committed to diversity, equity, and inclusion, both in team-building and customer engagement.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The In-Store Customer Success Team is a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.

About the Role

As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

You’re excited about this opportunity because you will…

• Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

We’re excited about you because…

• You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
• You’re a clear and confident communicator, both in writing and in person
• You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
• You’re experienced in managing projects and keeping things on track
• You thrive in fast-paced, startup environments and love working collaboratively with others

About the Team

At DoorDash, the Data Science and Analytics team uncovers insights and translates them into actionable recommendations that drive decisions across the organisation. Analytics is integral to all areas of DoorDash, and this role sits within the global team with a specific focus on the ANZ markets.

About the Role

The Data Science and Analytics team is looking for a Marketing Analytics Manager to guide measurement, strategy, and decision-making across our Australia and New Zealand marketing efforts. You will take strong ownership of projects and drive them to completion, collaborating with a range of cross-functional teams.

Some of the impactful projects you will work on include:

• Deep diving into results from digital A/B tests to generate insights that improve marketing performance
• Analysing campaign results and presenting insights to leadership
• Exploring our customer base to identify target segments and optimise marketing strategies
• Scaling measurement and reporting solutions to set us up for future success.

You're excited about this opportunity because you will…

• Be a trusted thought partner to our Marketing, Finance, and Executive teams, helping shape decisions on ‘what’s next’ for DoorDash
• Design and analyse experiments to measure the ROI of our digital marketing spend and develop actionable recommendations
• Generate insights on customer segments and our most valuable consumers to identify opportunities to improve marketing performance
• Work with agencies and third-party vendors to develop and implement measurement solutions
• Contribute to global reporting on the impact of brand marketing campaigns to inform channel investment decisions
• Leverage AI to develop tools and workflows that enable marketing stakeholders to self-serve and democratise insights.

We're excited about you because you have…

• Degree in a quantitative field (e.g. Economics, Statistics, Mathematics) and 7+ years of industry experience in a quantitative analysis role
• Experience in marketing science or analytics is strongly preferred
• Ability to communicate clearly and effectively with cross-functional partners of varying technical levels and drive impact
• Entrepreneurial mindset with a demonstrated ability to own projects from start to completion in a fast-paced environment
• Excellent communication skills and proven experience working with cross-functional stakeholders
• Ability to use back-of-the-envelope modelling and thought experiments to guide decision-making in highly uncertain environments
• Strong attention to detail, with the ability to think deeply about analytics and measurement problems to derive actionable insights
• Familiarity with multivariate regression
• Experience with experimentation techniques (A/B testing, causal inference) and interpreting hypothesis testing
• Proficiency in at least one programming language (preferably Python; R or another language is also acceptable)
• Strong experience with SQL and basic ETL processes
• Proficiency in one or more analytics and visualisation tools.

About the Team

As one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

We are looking for Merchant Experience Partners to partner with our highest-value merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform.
As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving.
Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a  program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You're excited about this opportunity because you will…

• Collaborate and troubleshoot important issues for Merchants via phone and web 
• Build relationships with Merchant partners by being the main contact and expert for a portfolio of Merchants spanning Enterprise and small - medium businesses
• Promote retention and overall Merchant success through white-glove service
• Perform daily phone outreach to proactively resolve issues for Merchants
• Prioritise and escalate issues in partnership with our teams
• Managing conflicting deadlines, ensuring cross-functional collaboration
• Have a solutions-focussed mindset, promoting Merchant success above all else
• Validate and track Merchant feedback to inform updates to our products and tools

We're excited about you because you…

• 2+ years of experience in Customer success, account management, customer support
• Proficiency in Microsoft suite / G-Suite 
• Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
• Experience advocating for customer experience within a team or initiative
• You love thinking about new opportunities for process improvement

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

SevenRooms, powered by DoorDash, is a hospitality technology platform that helps restaurants drive revenue and profitability by leveraging data to build direct guest relationships, deliver exceptional experiences, and increase repeat business.

The Sales Enablement team, within the In-Store Strategy & Operations organization, drives productivity across sales and go-to-market teams by aligning to key business priorities and delivering end-to-end enablement across process, product, skills, GTM strategy, and tooling. In close partnership with Sales, Customer Success, Product, Marketing, and Operations, the team builds and executes programs that improve performance and support overall business growth.

About the Role

This role sits within the Sales Enablement team in the In-Store Strategy & Operations organization. As a Specialist, you will support regional field enablement efforts for our In-Store line of business, delivering training that drives performance and consistency across the customer journey.

Embedded in your region, you will act as a bridge between central strategy and frontline teams, partnering closely with senior enablement managers and Pre/Post Sales leaders. You will deliver training across product, positioning, and processes, while creating feedback loops to continuously improve programs. This role is hands-on, covering new hire onboarding, product education, call reviews, and workshops to drive best practice adoption. Your focus will be on improving ramp time, win rates, retention, and expansion performance across the region.

You will report into a Senior Sales Enablement Manager. This role is 100% remote; however, we have offices in Sydney and Melbourne, which we encourage employees to take advantage of.

You’re excited about this opportunity because you will…

• You enjoy supporting sales and post-sales teams by improving the way they work — helping them operate more efficiently, confidently, and consistently.
• You are energized by enabling In-Store sellers and Customer Success teams with the right messaging, training, and best practices to drive stronger performance.
• You’re passionate about training and can deliver engaging live instruction with confidence and clarity to maximize impact.
• You take pride in reinforcing high standards of execution, and are excited to gather feedback from frontline teams, identify friction points, and turn insights into action.
• You want to contribute to a culture of performance excellence by ensuring the In-Store team is aligned, prepared, and equipped to win.
• You enjoy supporting continuous learning and skill development that improves ramp speed, win rates, and long-term revenue growth.

We’re excited about you because…

• 1–3+ years of experience in enablement, sales, customer success, or a related go-to-market support function.
• Experience working with sales systems such as Salesforce, Gainsight, Gong, Outreach, or related tools preferred.
• Ability to translate playbooks and processes, into engaging and impactful learning experiences.
• Experience supporting sales or post-sales teams, ideally in a fast-paced environment.
• Strong project coordination skills with the ability to work independently and handle multiple workstreams simultaneously.
• Excellent written and verbal presentation skills, especially in explaining systems, processes, or technical concepts.
• Comfort working cross-functionally with Sales, Product, Sales Ops, and RevOps teams.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Job Details

• 💼 Revenue team 
• 📍 Australia
• 🕜 Full-Time Remote
  
• 🌐 Fluent in English
  

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your

About our team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

SLSQ227R46

At Databricks, we’re on a mission to help organisations use data and AI to solve the world’s toughest problems — and few opportunities are more rewarding than driving positive change across Victoria Public Sector. We’re looking for a passionate and results-driven Enterprise Account Executive to help our government partners harness the full power of the Databricks platform.

This is a pioneering sales role within our Public Sector Sales team, reporting directly to the Senior Sales Director. You’ll work at the forefront of digital transformation in the Public Sector space, helping agencies reimagine how they deliver outcomes and play a pivotal role in shaping Databricks’ presence across the country. As a successful candidate, you are a creative, energetic self-starter who understands the sales process. You know how to sell innovation and change through customer vision expansion and can drive deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to Customers and System Integrators. Always hunting for new opportunities, you will be asked to close net new accounts while maintaining existing accounts. Along with the chance to close an exciting deal, we also offer accelerators above 100% quota accomplishment.

The Impact You Will Have:

• Driving Consumption: Help customers derive value from the platform by identifying key use cases and increasing usage.
• Champion real-world change: Lead initiatives that make measurable impact — from accelerating innovation in health and education to supporting sustainability and economic development.
• Shape Databricks’ Public Sector footprint: Identify, structure, and close strategic opportunities that align our capabilities with Australia’s digital priorities.
• Inspire through connection: Build trusted relationships with senior decision-makers, tell compelling stories about our impact, and influence at the highest levels.
• Execute with excellence: Manage the end-to-end sales cycle — from prospecting and initial engagement to closing transformative deals and driving platform adoption.
• Collaborate for success: Work with solution architects, customer success, and global teams to deliver solutions that empower customers and ensure long-term success.

What We Look For:

• A passion for impact — you’re motivated by helping organisations use technology for the public good.
• Proven experience in enterprise or Public Sector sales, ideally in Cloud, Data, or SaaS.
• Strategic and structured in approach, with strong execution and accountability.
• Excellent communication and relationship-building skills with senior stakeholders.
• Growth mindset, creativity, and adaptability in dynamic, innovative environments.
• Knowledge of Spark and Big Data is highly desirable

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role

🎨 Design That Reaches 100+ Million Real Moments - Your work at ROLLER impacts over 100 million guest experiences every year. Families spending time together. Kids’ birthday parties. Team catch-ups. Once-in-a-lifetime experiences. What you design doesn’t just ship, it helps create moments people remember.

🧭 Impact at Real Scale, In the Real World - ROLLER powers venues in 30+ countries. Your design decisions show up in fast-moving, high-pressure environments where clarity and usability matter. This isn’t speculative or conceptual work. It ships, it’s used immediately, and the feedback loop is real.

🤝 A Genuine Seat at the Table - You’ll partner closely with Product and Engineering leadership to shape vision, navigate ambiguity, and make high-quality trade-offs. Design is expected to lead, not follow. Strong judgement, clear thinking, and the ability to challenge assumptions are valued here, not sidelined.

🧠 Complex Problems Worth Solving - From ecommerce and payments to on-site operations and guest flows, ROLLER sits at the intersection of digital and physical experiences. If you enjoy systems thinking, real constraints, and pragmatic trade-offs, you’ll find depth here.

🚀 The Chance to Raise the Bar - You’ll join a growing but still tight-knit design team, with real opportunity to shape standards, evolve design systems, and influence how design operates across the business. Your impact will be visible, lasting, and felt well beyond individual features.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose To Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

About the Role

We’re hiring a Lead Product Designer to lead design outcomes and people across a complex product domain at ROLLER.

This is a hands-on leadership role that blends high-quality design execution, people leadership, and strategic influence. You’ll be accountable for the impact, consistency, and quality of design work in your domain  and for growing the designers within it.

You’ll partner closely with Product and Engineering leadership to shape vision, guide teams through ambiguity, and ensure we’re solving the right problems for our customers and our business. This role has meaningful scope, autonomy, and influence, with clear ownership and room to lead.

In this role, you’ll split your time between:

• Hands-on design and complex problem solving
• Coaching and developing designers
• Influencing strategy, direction, and standards across teams

This role is based in Melbourne and offers a hybrid work approach, with our office located in South Melbourne.

What You'll Do

Design Leadership & Craft

• Partner with the Director of Product Design to shape and evolve ROLLER’s design vision in a fast-moving, scaling environment.
• Own design strategy and execution across a complex product domain or multiple high-impact initiatives, with a bias toward shipping, learning, and iteration.
• Set and uphold a high bar for usability, accessibility, coherence, and craft, without letting perfection block progress.
• Apply systems thinking to identify patterns, gaps, and opportunities across end-to-end experiences as the product surface area grows.
• Lead the creation of frameworks, flows, and high-fidelity solutions that are designed to ship, be tested in the real world, and improve over time.
• Explore and articulate product visions that balance ambition with pragmatism and align to clear customer and business outcomes.
• Make strong design judgements that optimise for impact, speed, and long-term value over process or ceremony.

People Leadership & Team Growth

• Lead, coach, and support a team of Product Designers in an environment where learning comes from delivery and feedback, not theory alone.
• Run effective 1:1s, provide clear and actionable feedback, and support individual growth through real ownership and responsibility.
• Set clear expectations, goals, and success criteria tied to outcomes, not activity.
• Foster a culture of trust, ownership, psychological safety, and continuous improvement as the team scales.
• Support hiring, onboarding, and performance development in partnership with Design leadership, helping build a team comfortable with change and growth.

Collaboration, Strategy & Influence

• Act as a strategic design partner to Product and Engineering leaders, contributing to decision-making early and often.
• Influence problem definition, prioritisation, and roadmaps through customer insight, design thinking, and a strong sense of what will move the needle.
• Facilitate workshops, critiques, and alignment sessions that drive clarity and momentum, not process for process’ sake.
• Communicate design rationale, trade-offs, and impact clearly to stakeholders, including executive leadership.
• Advocate for customer-centred decision-making while embracing the realities of scale, constraints, and rapid change.

Research, Testing & Insight

• Guide discovery efforts and coach designers to use research as a tool for direction, not delay.
• Ensure research leads to clear problem definitions, decisions, and shipped outcomes.
• Lead and contribute to the evolution of our design system, content strategy, and accessibility practices in ways that support speed and consistency at scale.
• Improve design processes, rituals, and documentation to help the team move faster as we grow.
• Champion inclusive, accessible, and content-led design as core to product quality and customer impact.

About You

At ROLLER, we look for designers with range and judgement. You’ll be comfortable working across research, service design, interaction design, system design, and content, and you’ll know where to go deep to create real impact. This role suits someone who is motivated, thoughtful, and highly capable, and who knows how to move fast without being reckless.

You are someone who:

• Is an experienced Product Designer with direct people leadership experience.
• Has formally led designers, not just supported them informally.
• Balances hands-on design work with coaching and leadership responsibilities.
• Operates confidently at both strategic and tactical levels.
• Doesn’t need perfect briefs to deliver meaningful outcomes.
• Understands the full product lifecycle and how design drives customer and business results.
• Has a solid understanding of front-end constraints (HTML/CSS) and designs solutions that are scalable and buildable.
• Thrives in fast-moving environments and brings a strong bias toward action, ownership, and learning through delivery.

You’ve likely:

• Led a small team of Product Designers or acted as a senior design lead within a team.
• Owned design outcomes across a complex product area or multiple initiatives.
• Influenced product strategy, prioritisation, and trade-offs.
• Shaped or evolved a design system in a scaling organisation.
• Partnered closely with Product and Engineering leadership to ship meaningful work.
• Facilitated workshops, critiques, and alignment sessions to drive clarity and momentum.
• Supported hiring, onboarding, or performance development.

Perks!

• You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.
• Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!
• Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview: 

The Support Engineer II (L2) is a fully qualified, professional and Subject Matter Expert (SME) who provides advanced technical assistance within a 24/7 global operation. Reporting to the Support Engineer Manager, this role sits within our Global Services organization. You will act as the primary technical focal point for complex investigations, bridging the gap between customers, field teams, and Engineering to resolve uncommon incidents and promote platform stability. The single most important outcome for this role is the successful resolution of escalated, high-impact technical cases while proactively guiding internal and external stakeholders to meet all Service Level Targets (SLTs).

You Will: Key Responsibilities & Impact

• Advanced Case Management: Own the end-to-end investigation and resolution of complex and uncommon technical cases escalated by customers, acting as the SME for assigned technical areas.
• Engineering Collaboration: Report, track, and promote issues and bugs with Engineering, working closely with product leaders and developers to ensure long-term fixes.
• Stakeholder Guidance: Educate and proactively guide internal field teams and external customers with advanced technical knowledge, troubleshooting tools, and specialized methods.
• Process Excellence: Manage escalated incidents across multiple channels to consistently meet or exceed SLTs and KPIs.
• Technical Leadership: Assess unusual circumstances using sophisticated analytical techniques to identify root causes and suggest creative variations in troubleshooting approaches.
• Knowledge Management: Create and maintain high-quality technical documentation and runbooks to improve team efficiency and scale support capabilities.

You Have: Required Skills & Qualifications

• Professional Experience: Typically requires a minimum of 4 years of related technical experience with a Bachelor’s degree, or 2 years with a Master’s degree, or equivalent practical experience.
• Technical Expertise: Complete knowledge and full understanding of professional disciplines within technical support, including the ability to resolve a wide range of issues in creative ways.
• Problem-Solving Skills: Proven ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and the adaptation of existing approaches.
• Communication & Persuasion: Exceptional communication skills with the ability to enhance relationships and networks with senior partners, often requiring persuasion and the adaptation of style to differing audiences.
• Independence: A proactive mindset with the ability to work independently, determining methods and procedures on new assignments and acting as a facilitator or team leader when necessary.
• Operational Flexibility: Ability to work in a 24/7 or business hours role, displaying a calm demeanor in critical situations.

Our Benefits & Perks: 

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

🏥 Health & Wellbeing

• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.
• Life & Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.
• Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.

👨‍👩‍👧‍👦 Time Away & Flexibility

• Generous parental leave policy
• LP Care Days: You receive 5 additional paid "LP Care Days" per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an extra 5 days of LP Care Days to ensure you have the time to recharge and show up as your best self.

💰 Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

💻 Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice: 

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

So, what’s the role all about?
The Senior Technical Account Manager is a seasoned account manager, program/project manager and technical resolution professional who is an expert in their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This role is responsible for resolving complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Collaborating with specialist resources across the company, he/she will help key customers overcome issues, succeed in their business using our technology and services, expand their usage of our products, be referenceable and be a loyal customer.

After key customers have purchased and are implementing our solutions, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform and collaborates closely with the customer from that point forward to ensure their success.

​Interactions with customers will be conducted via phone, email, chat, and Teams, with planned face-to-face meetings as required. The TAM must be able to work both independently and be part of a wider Sales and Services team ensuring the highest levels of customer success and value realisation is achieved. 

How will you make an impact?   

• Work during the customers' core business hours, with occasional extended hours as needed.
• Occasional on-call after-hours work may be required as needed by the customer.
• As their TAM, be the assigned accounts' prime point of contact and engage resources across several teams as needed to resolve their issues and requests.
• Develop and maintain an effective relationship with assigned accounts, hold regular discussions to review issues, understand their strategic objectives and business, share how NICE's solutions meet their needs, introduce best practices, build mutual success plans and become their trusted partner and advisor.
• Excellent triage and troubleshooting skills, mentoring peers to improve their knowledge and drive success.
• Personally resolve customer issues as required while scheduling time for proactive activities.
• Partnering with other NICE employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being managed properly, are within SLA targets, and are progressing toward resolution.
• Demonstrate superior in-depth knowledge of NICE products and associated technologies, especially those employed by assigned accounts.
• Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies.
• Develop and present customized presentations and reports to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Provide training to accounts to ensure that they get the most out of their NICE investment.
• Ensure that all communication, interactions, assignments, details, and actions are clear, effective, timely (within established SLA), and are recorded into the CRM system.
• Appropriately contribute to and take charge of meetings, calls, and other discussions to convey ownership, organization, progress, and direction
• Consistently and regularly update customer and account information, keeping it current in the CRM system.
• Tactfully, confidently, and professionally communicate with all stakeholders, especially in emotionally charged and escalated situations, bringing people together with the common goal of resolving issues and accelerating the customer's success.
• Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of complex situations.
• Develop and drive business cases that outline problems, impacts, proposed solutions, and outcomes that help NICE improve our performance and success.
• Present a professional image in communication, conduct, attitude, and attire.
• Demonstrates professionalism and leadership with customers and helps peers to develop the same level of expertise.
• Accountable for all actions, and tactfully reinforce accountability across all employees and teams in the company for delivering to OLA and SLA. Professionally and tactfully teaches proper process and methods that ensure customer service excellence.
• Assist assigned customers in preparation for go-live and build confidence with them as they begin using our products in a live environment.
• Responsible for customer satisfaction and referencability on assigned accounts.
• Participate in team goal achievement and set personal goals that increase effectiveness and success.
• Key member of the TAM team, collaborate, support and backup your teammates.
• Successful at turning struggling accounts into successful accounts.
• Planned travel (up to 25%) required and being co-located on key customer sites.
• Perform other tasks and duties as assigned or needed.
• Follow the company Code of Ethics and NICE policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE.

Education Requirement:

• ​Bachelor’s degree in computer science, Business Information Systems or similar field or equivalent work experience required.​

Have you got what it takes?

• 8+ years in a Technical/Service role in software, telecommunications or in customer service, cloud contact center and/or service delivery.
• Wide experience of Enterprise Cloud Telephony and CX Platforms
• Demonstrated technical problem-solving proficiency.
• Excellent analytical and advanced troubleshooting skills with end-users/customers.
• Excellent customer service and communication skills, both verbal and written.
• Ability to multitask and work well in a demanding environment.
• Proficient in Microsoft Office applications.
• Able to work with little supervision and complete projects.
• Working technical knowledge of contact center software/design/functionality.
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

You will have an advantage if you also have:

• Experience with the NiCE CXone platform
• Experience with Contact Centre as a Service (CCaaS) solutions is highly regarded, along with demonstrated ability to operate in dynamic cloud environments and effectively manage ongoing platform changes
• Extensive infrastructure / networking knowledge, and telecommunications architecture (PBX, Carriers and VoIP/SIP Technology)
• Comprehensive knowledge of Modern CX Platforms and Applications
• Understanding of basic scripting and call flow routing fundamentals
• Experience using SIP signaling.
• Competent in database and SQL concepts and scripting
• Analytical, inquisitive, service & collaborative, friendly demeanor, early adopter.​
• AWS / Azure Technology and Environments
• Demonstrable experience in driving positive Customer Success outcomes.
• ITIL / Project Management exposure and qualifications

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10741
Reporting into: Manager
Role Type: Individual Contributor

How you can help make a better world of work

The Director of Platform Product Marketing leads the team focused on the commercial success of Culture Amp's core product portfolio, including Engage, Perform, Develop, and AI Coach. Each PMM on the team operates as a mini-General Manager for their product line: driving GTM strategy, effective product launches, positioning, enablement, and the metrics that reflect real market traction (product-line revenue, feature adoption, churn, and win/loss rates).

The Director's job is to build and lead that team, set the standard for how Platform PMM operates, and serve as connective tissue between Product, Marketing, and Sales. This includes partnering closely with product and commercial leadership to shape roadmap decisions with market and buyer insight aligned to business strategy, not just activating what's handed over.  You’ll also be leveraging AI as a force-multiplier to unlock your team and GTM processes to be more efficient and impactful.  

The ideal candidate is equal parts people leader and practitioner: someone who can coach a PMM through a positioning challenge, synthesize win/loss data into a product recommendation, and build the cross-functional trust that makes GTM actually work. You care about outcomes (like adoption, retention, growth) and you know how to inspire a team to achieve them. 

Key Responsibilities

• GTM Leadership: Own the strategic frameworks and GTM processes to bring new products and features to market that maximize business impact from new logo acquisition to adoption.
• Positioning & Messaging: Own and validate the messaging strategy, including product/feature positioning, use case, proof of efficacy, and points of competitive superiority.
• Asset Development: Oversee the creation of core materials to support sellers and marketers, including one-pagers, videos, sales collateral, demo support, and product-level web content.
• Buyer Insights: Deeply understand the product ICP, including the goals, pains, and needs of buyers, to inform GTM execution.
• Roadmap Activation: Own the customer-facing roadmap and core activation activities, such as Product Roadshows.
• Support Pricing & Packaging: Align product family messaging and GTM strategies to maximize revenue within our P&P models.
• Strategic Influence: Use market insights and win/loss analysis to inform product roadmap decisions.
• Team Leadership: Lead, coach, and develop a high-performing team, setting goals and priorities to deliver on business objectives.

Requirements

• 8+ years of B2B marketing experience, with at least 4+ years in a product marketing leadership role.
• Proven GTM expertise: Significant experience running cross-functional launches, aligning stakeholders across Product, Sales, and Marketing, and building repeatable GTM processes.
• Strong messaging and positioning skills: You can synthesize buyer research, competitive context, and product complexity into crisp, differentiated narratives for buyers and users.
• Effective enablement: Demonstrated ability to deliver effective product marketing assets and sales enablement that lead to commercial success.
• Develop insights and use analytical rigor: Experienced in buyer research to validate value propositions, and synthesizing sales and market data to develop data-driven recommendations. 
• Collaborative and influential: Comfortable working through ambiguity and driving alignment with senior stakeholders across functions.
• Inspiring people leader: Experience managing, developing and inspiring PMMs at different levels. 
• AI-ready and curious: Comfortable using AI as product marketing enabler and eager to learn and develop new skills for the team.

Preferred Qualifications (Bonus points for..)

• Domain experience in HR tech, HCM, employee experience, or adjacent B2B SaaS categories.
• Experience marketing AI-native or AI-augmented products, including developing phased launch strategies, positioning frameworks, and adoption programs.
• Experience with product-led growth and adoption strategies.
• Track record of building and scaling GTM processes in a company undergoing growth or significant product transformation.
• Bachelor's degree in Marketing, Business, Communications, or related field; MBA preferred.

The Role

Pure Storage is seeking a dynamic and results-oriented Director, Partner Sales ANZ to lead and scale our ANZ partner ecosystem. This is a high-impact leadership role responsible for driving strategic growth through a team of Partner Account Managers, strengthening executive-level partner relationships, and maximizing revenue through a high-performing channel strategy.

As a key member of the sales leadership team, you will play a critical role in shaping go-to-market success by aligning closely with Regional Sales leadership, Field Marketing, and cross-functional teams. You will champion a partner-first approach—unlocking new opportunities, accelerating pipeline creation, and expanding Pure Storage’s footprint through best-in-class channel execution.

What You’ll Do

Lead & Scale a High-Performing Team

• Lead, coach, and develop a team of Partner Account Managers in ANZ, enabling them to consistently exceed performance targets.
• Foster a culture of accountability, collaboration, and continuous development across the team.
• Drive clarity of vision, execution discipline, and measurable outcomes across partner engagement efforts.

Drive Partner Strategy & Revenue Growth

• Define and execute a comprehensive ANZ partner strategy to maximize revenue, pipeline, and market penetration.
• Identify, recruit, and grow strategic reseller and distribution partnerships.
• Develop and execute joint business plans with key partners to accelerate sell-through and long-term growth.

Strengthen Executive Relationships

• Build and maintain senior-level relationships with key partners, acting as a trusted advisor and strategic counterpart.
• Lead complex contract negotiations and partnership agreements aligned with mutual business objectives.
• Elevate Pure Storage’s value proposition within the partner ecosystem.

Cross-Functional Leadership & Execution

• Partner closely with ANZ Sales leadership, District Managers, and Account Executives to align on territory plans and drive joint success.
• Collaborate with Partner and Field Marketing to design and execute high-impact programs, campaigns, and events that generate demand and expand reach.
• Actively represent Pure Storage at industry events, partner engagements, and executive forums.

Operational Excellence & Market Expansion

• Establish scalable processes, best practices, and performance metrics to optimize partner productivity and ROI.
• Drive consistent pipeline creation, forecast accuracy, and business visibility across the partner landscape.
• Continuously assess market dynamics to identify new growth opportunities and competitive advantages.

What You Bring

Leadership & Channel Expertise

• Proven experience leading and scaling ANZ partner sales teams, including managing leaders of leaders.
• Strong track record of building, developing, and growing reseller and distributor ecosystems.
• Demonstrated success in driving channel-led revenue growth and pipeline expansion.

Strategic & Commercial Acumen

• Ability to assess, plan, and execute territory and partner strategies that maximize revenue and operational efficiency.
• Strong business acumen with experience in joint business planning, contract negotiation, and partner investment models.

Influence & Communication

• Executive presence with the ability to influence both internal stakeholders and external partners at senior levels.
• Exceptional communication skills, with the ability to articulate value propositions and drive alignment across complex organizations.

Mindset & Drive

• Passion for driving transformation and evangelizing innovative technologies.
• Strong customer-centric mindset with a focus on long-term partner and customer success.
• Competitive, self-motivated, and results-driven, with a strong sense of ownership and accountability.

Education

• Bachelor’s degree in Business, Marketing, Engineering, or a related field (MBA preferred).

We’re hiring an Application Support Specialist (SaaS) 

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney or Melbourne 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year, and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Support Specialist who’s ready to bring their curious, customer-obsessed problem-solving energy to the table. Reporting to the Customer Experience Manager, you’ll support customers for our disability product by troubleshooting complex issues, guiding best-practice use of the platform, and helping them get the most value from our SaaS solutions across the region. 

Your days will involve: 

• Managing a queue of customer requests for our disability care software product in Zendesk: investigating, troubleshooting & resolving complex issues, sharing clear action plans & recommendations 

• Connecting with customers via phone and Zoom to unpack their questions, demo solutions and build their confidence using the platform 

• Guiding customers on configuration and process questions that align with best practices and current industry/legislative changes 

• Collaborating with Customer Success, Product, QA and Engineering to manage escalations, monitor customer health and resolve ongoing issues 

• Contributing to continuous improvement - from writing Zendesk guides and tips, to recommending training and product enhancements 

• Being part of the support rotation for Triage, Release Jockey & Incident Manager 

• Leaning into AI-powered tools to speed up troubleshooting, spot patterns in issues and deliver an even better, more proactive support experience. 

You’ll thrive in this role if you: 

• Bring 2+ years’ experience in software support, ideally in SaaS 

• Are known for your advanced customer focus - you build strong relationships, listen deeply & go above and beyond to create positive experiences for clients 

• Are comfortable working with tools like Zendesk, JIRA, Slack, Zoom 

• Have strong analytical and problem-solving skills - you ask the right questions, get to the root cause quickly and enjoy thinking outside the box 

• Communicate clearly and confidently in plain English, both in writing and verbally, including in challenging conversations 

• Are a proactive self-starter who can prioritise competing requests under pressure, take ownership of your work and flag risks early 

• Actively invest in your own development, keeping up to date with product changes and industry trends. 

Bonus points if you: 

• Have previous experience with AlayaCare/Nightingale products 

• Have knowledge of the aged or disability care sector 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

We’re hiring an Application Support Specialist (SaaS) 

• 🗓️ Full-time | Permanent 

• 📍 Preferred locations: Sydney or Melbourne 

• 🏡 Hybrid working: 2 days in office, 3 days WFH  

Does a competitive salary package with company stock, five wellness days per year, a flexible benefits package of $1,000 per year, and a fantastic team culture spark your interest? 

👋 Meet AlayaCare! We’re a fast-growing SaaS scale-up on a mission to transform aged and disability care across Australia, Canada, the US and beyond. Our platform helps care providers deliver exceptional service in homes, communities, and residential settings. 

We’re big on Tech with Purpose and passionate about improving lives - all while having a little fun along the way (we’ve been known to enjoy a team lunch or three). 

 The Role: 

We’re on the lookout for a Support Specialist who’s ready to bring their curious, customer-obsessed problem-solving energy to the table. Reporting to the Customer Experience Manager, you’ll support customers for our disability product by troubleshooting complex issues, guiding best-practice use of the platform, and helping them get the most value from our SaaS solutions across the region. 

Your days will involve: 

• Managing a queue of customer requests for our disability care software product in Zendesk: investigating, troubleshooting & resolving complex issues, sharing clear action plans & recommendations 

• Connecting with customers via phone and Zoom to unpack their questions, demo solutions and build their confidence using the platform 

• Guiding customers on configuration and process questions that align with best practices and current industry/legislative changes 

• Collaborating with Customer Success, Product, QA and Engineering to manage escalations, monitor customer health and resolve ongoing issues 

• Contributing to continuous improvement - from writing Zendesk guides and tips, to recommending training and product enhancements 

• Being part of the support rotation for Triage, Release Jockey & Incident Manager 

• Leaning into AI-powered tools to speed up troubleshooting, spot patterns in issues and deliver an even better, more proactive support experience. 

You’ll thrive in this role if you: 

• Bring 2+ years’ experience in software support, ideally in SaaS 

• Are known for your advanced customer focus - you build strong relationships, listen deeply & go above and beyond to create positive experiences for clients 

• Are comfortable working with tools like Zendesk, JIRA, Slack, Zoom 

• Have strong analytical and problem-solving skills - you ask the right questions, get to the root cause quickly and enjoy thinking outside the box 

• Communicate clearly and confidently in plain English, both in writing and verbally, including in challenging conversations 

• Are a proactive self-starter who can prioritise competing requests under pressure, take ownership of your work and flag risks early 

• Actively invest in your own development, keeping up to date with product changes and industry trends. 

Bonus points if you: 

• Have previous experience with AlayaCare/Nightingale products 

• Have knowledge of the aged or disability care sector 

We believe great work should be rewarded. Here’s how we show our appreciation: 

• 🏡Choose your own 2 days/week in office, 3 days WFH 

• 💰 Competitive salary + company stock (RSUs) 

• 🧘 5 Wellness days per year  

• 💳 $1,000/year flexible benefits package  

• 👶 22 weeks company-paid parental leave 

• 🧡 2 days company-paid volunteer leave to support causes you care about 

• 🍕 Team lunches, events & wellness activities 

• 🤝 A genuinely open, inclusive, and collaborative culture 

• 💡 A chance to do purposeful work in the fast-paced tech sector, whilst making real impact in the care space.  

Belonging matters. 

We’re committed to building an organisation that reflects the communities we serve. Diversity, equity, inclusion, and accessibility aren’t just buzzwords here, they’re woven into everything we do.  

Need adjustments to participate in the recruitment process? We’ve got you. Just reach out to our HR team: hr-anz@alayacare.com. We do not accept unsolicited CVs from Recruitment Agencies. 

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

Join our team! We’re building a world where Identity belongs to you.

The Auth0 Sales Team

Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumer and SaaS applications. As a Public Sector Auth0 AE, you will drive territory growth through both net new logos and cultivating relationships to develop and grow existing Auth0 customers. With the support of your Okta ecosystem, your focus will be on consistent results and an unwavering commitment to our customers.

Auth0 is an Enterprise-grade IRAP-assessed Customer Identity Access Management system (CIAM) relied upon by many of the region's Government and Highly Regulated agencies to make login seamless, simple and secure.

Public Sector Account Executive, Auth0 

The successful candidate is a highly motivated, self-driven, and senior Public Sector sales executive who is passionate about winning key new logos, about engineering and product technology, and about driving protection against the biggest identity threats.

As an Auth0 Account Executive, you will be working with the most important government agencies delivering digital citizen services, enhancing the experience of liaising with and using government 3.0 services. Auth0 is focused on providing value to Product Development teams (Engineering, Product, Security and Architecture). You will continually drive territory growth primarily through net new logo acquisition as well as through cultivating relationships to develop and grow existing Auth0 customers.

What you’ll be doing:

• Build a plan to guide your long-term approach to net new logo pipeline generation
• Consistently deliver revenue targets to support YoY territory growth
• Identify, develop and execute account strategies to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Identify, target and gain access to appropriate leaders in prospect accounts, building and cultivating your network of decision makers
• Demonstrable skills in creating compelling artefacts, documents and presentations to convey ideas
• Highly experienced in Executive Stakeholder alignment and running Quarterly Business Reviews
• Scope, negotiate and close agreements to meet and exceed revenue quota targets
• Holistically embrace, access, and utilize partners to identify and open opportunities
• Build and nurture effective working partnerships within your Okta ecosystem (xDRs, Partners, Presales, Customer First, etc) – with a proven track record of partnering with key SIs and AWS
• Travel as necessary to build and cultivate customer and prospect relationships

What you’ll bring to the role:

• 10+ years success in growing revenue for sophisticated, complex Public Sector and enterprise focused SaaS products
• Ability to evangelize, educate and create demand within Product, Digital and Engineering organizations, with a strong track record of pitching and closing to Product, Engineering, and Architecture decision makers
• Deep technical discovery skills that resonate with the developer community (you must have a strong grasp of product development lifecycle, DevOps, engineering terminology, product management)
• Strong technical acumen with proven ability to connect a technical sale to a company’s business and transformation outcomes
• Impeccable business accumen and outstanding communication and presentation skills with audiences of all levels (both Practitioners and Executives) and all technical aptitudes, with attention to detail
• Prior experience working with and facilitating large transformational Engineering, Product and Digital initiatives
• Confident and self-driven with the humility required to successfully work in teams
• Proven record of out-of-the-box thinking to open up new logos and win transformative opportunities
• Expertise using a Sales Framework such as MEDDPICC, Challenger or Sandler (we use MEDDPICC)
• Consistently high-level energy, rigour and accuracy with forecasting and opportunity hygiene management.

#LI-TH1

#LI-Hybrid

SRC-619

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defense capability.

About the Job

Staff Robotics Engineers lead the delivery of vehicle perception and planning capability integrated in to our products, acting as technical leads, extremely senior individual contributors, and/or as team leads that are also hands-on contributors. . This includes systems analysis, sensor selection and integration, perception architecture and implementation, motion planning, health management, behaviour analysis, simulation and test infrastructure, and interfaces with lower- and higher-level systems. We expect Staff Robotics Engineers to demonstrate unparalleled end-to-end outcome ownership, driving the rapid architecting, design, delivery, support, and evolution of safe and effective vehicle autonomy on Anduril’s autonomous platforms through their entire product life-cycle.

WHAT YOU'LL DO

• Own customer success through the design and delivery of a multi-year, multi-stakeholder software roadmap that spans across multiple teams.
• Leverage internal product and program-specific engineering teams to rapidly deliver capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Partner with external teams, collaborating on interfacing requirements between diverse systems and technologies
• Lead teams that architect, design and implement trusted safe navigation, collision avoidance, and situational awareness systems that balance constraints, restrictions and requirements in a multi-stakeholder environment.
• Drive the development and implementation of sensor suites, perception algorithms, planning algorithms, and test fixtures to deliver safe navigation and effective operation of Anduril’s autonomous vehicles
• Perform high impact IC work in architecture and implementation across the whole perception and planning stack
• Utilize advanced techniques in computer vision, sensor fusion, and machine learning to enhance perception and planning capabilities of Anduril vehicles
• Conduct thorough testing and validation of perception and planning algorithms through development and use of simulation and analysis of data from real-world experiments, including evolving the data analysis tooling.
• Collaborate with cross-functional teams, including software engineers, mechanical engineers, and systems engineers, to ensure effective system integration and testing
• Travel to co-locate with end-users and/or other teams up to 20% of the time

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experienced and proficient in C++ and/or Python software development
• Familiarity with autonomous vehicle hardware and sensors such as radar, sonar, LIDAR, and cameras
• Demonstrated knowledge of at least one of: computer vision, sensor fusion, SLAM, motion planning, machine learning
• Experience in a senior perception or planning role for the delivery of a robotic system
• Capacity to act as the technical owner for a sysem, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Ability to collaborate with stakeholders to define and implement robust validation and verification strategies for perception and planning modules
• Capacity to learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity
• Eligible to obtain and maintain an Australian Government Negative Vetting 2 security clearance (NV2)

PREFERRED QUALIFICATIONS

• Experience with autonomous systems in the ground, air, maritime or space domains
• Experience with simulation tools and frameworks, such as Gazebo, Unity, or Unreal Engine, for algorithm validation and testing
• Knowledge of safety standards and certification processes for autonomous systems
• Familiarity with System Engineering concepts

Anduril is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. If you are someone passionate to work on problems that matter, we’d love to hear from you!

About the Team

Anduril’s Maritime Division has assembled a diverse team of experts in software, robotics, artificial intelligence, sensor fusion, and data analysis to create software and hardware solutions that radically evolve the capabilities of our customers. We are fielding the next generation of autonomous systems to tackle the extremely challenging industry demands of maritime operations. Anduril has brought to market a unique, ultra-long-range, full-ocean-depth underwater vessel platform and a completely refreshed maritime vehicle and flexible manufacturing architecture that scales from "small" to "extra-large" vehicle sizes. Today, Anduril is executing on billion-dollar contracts while simultaneously performing Robot-as-a-Service (RaaS) AUV operations.

We are seeking to sustain our early successes with deep investment in an expanded product portfolio. These products, including Dive-XL, Dive-LD, Copperhead, Seabed Sentry, and other unannounced systems, will deliver a coherent system-of-systems, enabling the end-to-end conduct of a variety of autonomous missions in the maritime domain. If you are passionate about solving problems that have real impact and working on systems that directly contribute to achieving national strategic priorities, we want you to join Anduril’s Maritime Division and help us build the future of defence capability.

About the Job

Staff Software Engineers lead the delivery of a variety of software integrated in to our products, acting as technical leads, extremely senior individual contributors, and/or as team leads that are also hands-on contributors. This includes autonomy, simulation, data processing, payload integration, and off-board command and control and decision support. We expect Staff Software Engineers to demonstrate unparalleled end-to-end outcome ownership, driving the rapid architecting, design, delivery, support, and evolution of next generation autonomous platforms through their entire product life-cycle.

What You’ll Do

• Own customer success through the design and delivery of a multi-year, multi-stakeholder software roadmap that spans across multiple teams.
• Leverage internal product and program-specific engineering teams to rapidly deliver capability beyond the scope of current platforms, with a clear path for both architecture and capability evolution over time
• Partner with external teams, collaborating on interfacing requirements between diverse systems and technologies
• Drive architecture selection and design for robotic systems, including hardware selection, compute, storage and network architecture, service orchestration and other software platform concerns that balance constraints, restrictions and requirements in a multi-stakeholder environment
• Contribute to the design and development of a company wide roadmap for software inputs to autonomous systems
• Lead teams that develop software that runs on- and off- platform, using a variety of technologies
• Act as a subject matter expert for software engineering, representing software equities in a multi-stakeholder environment including engineering, business and sales leadership.
• Drive the design and implementation of development processes for the initial delivery and subsequent iteration of software, including full lifecycle testing
• Drive the creation of test and simulation fixtures that operate with both software- and hardware-in-the-loop
• Support vehicle manufacturing and deployment
• Lead teams of multi-disciplinary engineers, including as a mentor for Senior Software Engineers from differing backgrounds
• Travel to co-locate with end-users and/or other teams up to 20% of the time

Required Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Computer Science, Engineering, a relevant field, or equivalent experience
• Experience in a leadership position within a high performing technology organization
• Extensive professional experience working as a Software Engineer with one or more domains and/or technologies of expertise
• Systems and/or application programming skills including algorithms, data structures, concurrency, scaling, testing, infrastructure, software design and system design
• Experience troubleshooting and analyzing remotely deployed software systems
• Capacity to work holistically on software enabled capabilities up and down the software stack and through lifecycle through design, implementation, operation and sustainment
• Capacity to act as the technical owner for an entire software system, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution
• Capacity to learn and grow individually, while mentoring senior team members effectively, building team cohesion and capacity
• Ability to obtain and maintain an Australian Government Security Clearance

Preferred Qualifications

• Experience in a senior role for the delivery of a military mission system
• Experience writing backend services or embedded software in C++, Rust and/or Go
• Experience writing frontend applications using Typescript and React
• Experience with the design, implementation and operation of horizontally scaled cloud technologies
• Experience with the design, implementation and support of embedded software, particularly in the field of robotics
• Experience with modeling and simulation
• Experience with development of high assurance safety critical software
• Experience within the product delivery lifecycle including manufacturing, system acceptance, deployment, and sustainment.
• Familiarity with Systems Engineering concepts
• Desire to learn and grow in to other roles that require experience as a Staff Software Engineer, such as Principal Software Engineer and/or Senior Manager, Software Engineering
• Desire to grow in to a Tech-Lead-Manager role, with responsibility for line management of engineers, in addition to delivery

Prezzee is a global leader in digital gifting and payments. We’ve sold over 150 million gift cards, partnered with 1,500+ brands, and served 8 million+ customers worldwide. Our mission is to change lives through the power of giving — connecting people and creating moments that truly matter, powered by borderless payment technology and innovative digital solutions.

The Role

We’re looking for a Head of Product – Scale & Enablement to lead the Scale & Enablement value stream.

In this senior global leadership role, you will own the strategy, roadmap, and delivery of the platforms and capabilities that ensure Prezzee can scale safely, reliably, and efficiently. Your work will strengthen the core systems that underpin growth — improving checkout and payments performance, optimising approval rates and cost of payments, strengthening fraud and risk controls, and building scalable ordering, SKU, and inventory capabilities.

Working closely with Product, Engineering, Data, Risk, Operations, and Finance, you will ensure our platform remains resilient, efficient, and ready to support global expansion.

This role can be based in our Melbourne or Sydney office

Why This Role Matters

This role sits at the heart of Prezzee’s ability to scale globally. As we expand across markets, partners, and payment methods, strong platform foundations are essential to sustain growth.

The Head of Product – Scale & Enablement leads the platforms and operational capabilities that power this scale. By strengthening payments, platform reliability, and operational foundations, you will enable growth teams to move faster, improve customer experiences, and support millions more gifting moments worldwide.

What You’ll Be Accountable For

• Setting the long-term vision, strategy, and OKRs for the Scale & Enablement value stream
• Owning a multi-quarter roadmap, prioritising initiatives using data, insights, and ROI
• Driving improvements in checkout conversion, payment approval rates, and platform reliability
• Reducing operational costs and inefficiencies as volume scales
• Delivering stable, scalable platforms that enable growth teams to execute effectively
• Leading go-to-market planning, launch readiness, and early-life performance tracking
• Serving as the single point of accountability for risks, dependencies, and delivery outcomes
• Influencing and aligning multiple squads and cross-functional teams to ensure strategic and operational priorities are executed
  
  

What You’ll Bring

• 10+ years of senior product leadership in tech-driven organisations, ideally with experience scaling operational platforms, systems, or foundational capabilities.
• Proven ability to influence and align cross-functional teams (Product, Engineering, Operations, Finance, Risk, etc.) to deliver complex, mission-critical initiatives.
• Deep experience with operationally critical systems, including payments, checkout flows, ordering, inventory, and SKU management.
• Strong commercial and analytical skills, including business casing, ROI assessment, cost optimisation, and operational performance metrics.
• Demonstrated success in risk, compliance, and fraud prevention, balancing security and business growth.
• Experience using data, operational metrics, and customer insight to prioritise initiatives, improve performance, and drive measurable outcomes.
  Decisive, outcome-driven leadership capable of providing strategic direction while removing barriers and enabling teams to deliver.
• Exceptional stakeholder management and executive-level communication, working across global, distributed teams.
• Comfortable operating in ambiguous, high-growth, fast-moving environments, balancing strategic vision with hands-on operational delivery.

Why Join Prezzee?

You’ll play a key role in shaping the future of digital gifting at a global scale — working with talented people, modern technology, and a culture that genuinely values openness, excellence, and impact.

At Prezzee, we don’t just work – we innovate, collaborate, and shape the future of digital giving. As part of our dynamic team, you’ll contribute to a global company’s growth while enjoying a flexible, supportive, and inclusive work environment.

We offer:

• Prezzeeversary Leave – Extra day of annual leave for each year you’re with us
• BirthYay Leave – Celebrate you with a paid day off during your birthday month
• Novated Car Leasing – A tax-smart way to bundle and pay for your car and running costs
• ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty
• Office Allowance – One-time payment to upgrade your office setup
• Flexible Work Perks – Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year
• Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards
• Wellbeing Support – Mental, social, financial, and physical wellbeing support via Telus
• Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and Lunch & Learn sessions
• Employee Resource Groups – Foster belonging and advocacy through groups like EmpowHer and Pride
• Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers
  
  

Prezzee has been recognised for the third consecutive year as a Computerworld Best Places to Work in IT, and as a Great Place to Work® 2026 across all regions. We value diversity, collaboration, and innovation in everything we do. Join a global team united by our core values: Give openness, Give greatness, Give magic, Give a damn & Give ingenuity.

Prezzee is an Equal Opportunity employer. We believe diversity drives better products, stronger culture, and global growth. Our mission is for people to be their most authentic selves, to inspire, innovate, and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

We are looking for people to help create human connections, make magic, and shape the future of gifting — so even if you don’t tick every box, we’d love to hear from you! Please let us know if you require any adjustments as part of the application process.

Job Details

• 💼 Revenue team 
• 📍Australia
• 🕜 Full-Time Remote
  
• 🌐 Native English speaker

What you will do

You’ll be the face of Lighthouse for independent hotels, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
For independent properties with limited staff and time, every pricing decision, missed opportunity, or manual task adds up quickly. When AI takes repetitive work off their plate and helps hoteliers act faster, the impact is felt almost immediately.
You will be selling a comprehensive suite of AI-driven tools designed specifically to streamline and elevate independent hotel operations. You'll empower hoteliers to replace manual guesswork with automated pricing and reservation management, ultimately helping them drive up to 21% more revenue. This means less time behind the screen and more time delivering the exceptional guest experiences that keep independent properties competitive.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become an expert in the independent hotel market. Understand the unique challenges independent hoteliers face and position the Lighthouse Indy product suite — including Pricing Manager, Channel Manager, Reservation Manager, and Booking Engine — as the integrated solution that replaces fragmented point tools. Build trusted relationships with independent hotel owners and GMs by speaking their language and solving their problems. 
  
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your

About our team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries, dedicated to expanding Lighthouse’s presence in the independent hotel market. This team is focused on helping independent hoteliers unlock their revenue potential with tailored solutions. You’ll work closely with SDRs, product specialists, and regional leaders in a collaborative environment that rewards initiative and offers real career growth as we scale our Indies business. 

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. Backed by the world’s leading software investor - Insight Partners - we are at a critical inflection point as we consolidate our position as the global category leader.  If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🛠️ You’ll be joining a small but growing in-house legal team with a global reach and a genuine builder’s mandate - the kind of role where you shape the function and make a real impact.

🌎 The scope is genuinely broad - product compliance across 50+ markets, financial services regulation, data privacy, consumer law,, procurement contracting and customer contracting - all under one roof!

🤝 Direct access to senior leaders from day one - real context, real feedback, and real influence from the people driving the business.

🚀 You’ll be joining a small but growing in-house legal team with a global reach and a genuine builder’s mandate - the kind of role where you shape the function and make a real impact.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified by the Australian Financial Review for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

We are looking for a Senior Legal Counsel to help shape a tech-driven legal function at a truly pivotal moment. Backed by Insight Partners and operating across 30+ countries, this is a rare opportunity to have a genuine strategic influence at a high-growth global SaaS company - not just a seat at the table, but a hand in building it.

You won’t just be giving advice - you will be an architect. This is a broad role covering everything from product compliance to data privacy and financial services regulation and commercial contracting, with particular depth in two areas: partnering with our Product & Tech team to navigate complex global regulations spanning 50 U.S. states and 30+ countries, and supporting ROLLER’s growing Financial Services product suite. You’ll do all of this while implementing the AI and legal-tech systems that allow a high-growth company to scale without friction.

What You'll Do

Product Compliance & Strategy

• Act as a strategic partner to the Product & Tech team, providing legal counsel that balances technical compliance with commercial velocity.
• Design and implement a scalable system to track and interpret regulatory changes across 30+ countries and 50 U.S. states
• Manage a global network of local counsel to ensure international compliance, translating complex foreign laws into actionable product requirements.

Financial Services & FinTech

• Provide lead counsel for ROLLER’s financial product suite, including Payment and Capital..
• Navigate the intersection of technology and financial services regulation to support new product launches.

Data Privacy, Consumer and Competition Law

• Partner with Security to support the implementation of the compliance framework for global data privacy (APP, GDPR, CCPA, etc.) and security.
• Partner with the broader ROLLER business to support compliance with consumer protection and trade practices law in Australia and globally as we expand.

General & Growth Support

• Support the broader Legal function on high-impact projects, including M&A, partnerships, SaaS contracting, and global leasing.
• Procure and implement cutting-edge technology solutions to support the growth, accuracy, and efficiency of the Legal function.

About You

• Qualified lawyer admitted to practice in Australia, England and Wales, or the United States. Dual qualification is a plus.
• 8-12 years PQE, with meaningful in-house exposure alongside a strong private practice foundation - ideally from a tech-focused practice group.
• Experience at a global or scaled SaaS or fintech company is highly valued - you’ll need breadth, not depth in one narrow area.
• Commercial mindset where you understand that your job is to enable the business to move fast, not just manage risk.
• System builder track record - you’ve built legal processes and playbooks from scratch and driven adoption across a business.
• Genuine curiosity about AI and legal-tech; you don’t need to have mastered every tool, but you lean in, learn fast, and look for smarter ways to work.

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency or curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our Capterra and G2 reviews.

🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen!

💙 Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

Identify, generate, qualify, and close new business for customers and prospects in a defined territory.  Responsible for managing the full sales lifecycle, building the go-to-market plan (including direct and indirect business). 

What You’ll Do

• Develop new and existing accounts within defined territory.
• Establish and deliver a sales strategy which outlines a roadmap to quota attainment
• Sales forecasting, lead generation, prospecting, and strategic relationship development
• Upsell ‘New Product’ to existing customers.
• Work with assigned Account Executive – Enterprise Assist’s to intelligently cover and proactively hunt for Add-on opportunity within territory.
• Maintain whitespace for all focus customers.
• Partner closely with Vice President, SE’s, PM’s and wider POD to deliver strategic goals
• Algin with Channel team and Channel Partners to deliver value to our customers and BeyondTrust wherever possible
• Align with SDR team to proactively cover your total addressable market (focus and non-focus territory accounts)
• Attend corporate trade shows and events
• Maintain sales pipeline activity in Salesforce
• Schedule and conduct product demonstrations and detailed presentations to prospects, customers and partners
• Lead RFP responses for your accounts

What You’ll Bring

• Must be located in the territory covered
• Bachelor’s degree
• 8+ years’ sales experience with a demonstrated track record of consistently meeting or exceeding annual quota
• Experience with enterprise software, IT services, SaaS, IoT or related managed services sales to global organizations
• Experience with Salesforce
• Able to command sales message and sale
• Experience leveraging the channel to drive business
• Excellent communication skills
• Ability to travel within the region

Nice To Have

• Prior experience selling PAM software solutions
• Completed 2 professional sales training courses (Sandler, SPIN, DISC, TAS, or Miller)
• Strategic Account Management

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-JC1

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

As a Partner Solutions Engineer, you will play a critical role in scaling the technical capabilities of BeyondTrust’s partner ecosystem. This role focuses on enabling partners to independently drive technical pre-sales activities, including discovery calls, product demonstrations, and proof-of-concept (POC) engagements. You will collaborate closely with partners to enhance their technical knowledge, align with Go-To-Market strategies, and support sales opportunities that drive pipeline and revenue growth.

Acting as a trusted advisor and technical coach, you will develop and deliver enablement programs, assist in deal registration opportunities, and provide consultative support. This role requires strong technical expertise, excellent communication skills, and a proactive approach to fostering successful partnerships.

What You’ll Do

• Partner Enablement and Training:
• Coach partners on delivering the BeyondTrust technical value proposition effectively.
• Enable partners to independently conduct discovery calls, product demonstrations, and POC engagements.
• Provide onsite or virtual foundational technical training tailored to partner needs.
• Oversee and maintain partner lab environments, ensuring they reflect the latest product versions and use cases.
• Technical and Sales Support:
• Support partners in customer-facing activities for deal registration opportunities, including discovery, demo, and POC stages.
• Conduct technical assessments, such as BCSE, to ensure partner readiness.
• Ecosystem Strategy Alignment:
• Align with the in-region focus partners and VADs to support their growth and scalability with the BT products
• Develop new technical relationships within the partner network to drive pipeline and revenue growth.
• Support NFR (Not for Resale) requests and ensure partner readiness for BeyondTrust solutions.
• Industry Representation:
• Represent BeyondTrust at partner events, trade shows, and seminars to showcase technical capabilities.

What You’ll Bring

• Minimum of 3+ years as a pre-sales engineer or support engineer.
• 5+ years working with a global software vendor.
• Proven ability to differentiate BeyondTrust solutions within the Privileged Access Management (PAM) space.
• Expertise in conducting POCs across Windows and Unix environments.
• Hands-on experience with Microsoft technologies, including Active Directory, DNS, and enterprise systems.
• Strong working knowledge of Unix/Linux operating systems, including installation, troubleshooting, and privilege management.
• Familiarity with virtualization platforms such as VMware and Hyper-V.
• Exceptional presentation, communication, and problem-solving abilities.
• Ability and willingness to travel up to 50%.

Nice To Have

• Experience with BeyondTrust products (e.g., Privilege Management for Desktops, Password Safe, Remote Support, Privileged Remote Access).
• Relevant certifications such as CISSP, MCSE, GWAPT, CCFE, CPT, CEH, or ITIL.
• Experience in building, supporting, and selling security solutions. 

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com. 

#LI-EG1

About the role

We’re seeking an experienced Account Manager with 4+ years within digital marketing and martech under their belt.

You will help clients connect with their customers using innovative and strategic digital campaign solutions, across both customer loyalty and acquisition campaigns, with a focus on end-to end email campaign management. 

You will handle the day-to-day administration of your client accounts, including internal and client WIPs, workflow control, meetings, minutes, estimates and records, while developing a thorough understanding of your client’s business needs and offering strategic recommendations on digital campaigns. 

In this opportunity you will get to work with some of Australia’s most-loved retail brands.

What you’ll do

• Manage multiple key client accounts, owning all aspects of account services 
• Own the financial and contractual nature of the assigned accounts, including scoping of new opportunities, creating and reviewing SOW, MSAs & change requests, invoicing and burndown reports, ensuring prosperous financial health across accounts   
• Nurture and grow the relationships within the assigned accounts, ensuring frequent contact with key clients, in-person meetings and social gatherings
• Project management of small to medium projects/retainers, owning the coordination and completion of project timelines, resourcing, delivery, change requests, budget, and perform agile ceremonies as required 
• Be the escalation point of contact, ensuring problems are solved efficiently and with minimal impact to the client relationship, internal team and quality of work
• Conduct/assist workshops and discovery sessions to capture business and functional requirements of assigned accounts, to inform new opportunities and the scoping of identified opportunities
• Manage the resourcing of accounts, ensuring accounts are adequately and efficiently resourced
• Maintain and demonstrate a sound knowledge of Ogilvy One’s range of technical, strategic and campaign service offering, as to answer client enquiries and to proactively seeking new opportunities by identifying accounts needs within Ogilvy One’s service offerings
• Build and maintain relationships across platform partners (e.g. Martech Account Executives) to share knowledge and seek new opportunities
• Lead the end-to-end execution of marketing campaigns (primarily email marketing), including creative development, strategic guidance, quality assurance, deployment, and reporting
• Collaborate closely with clients on campaign strategic planning adhering to best practice guidelines
• Continuously monitor campaign performance, providing testing optimisation recommendations, along with reporting and analysis for meaningful insights 

What you'll bring

• Demonstrated experience with strong stakeholder management to deliver successful outcomes 
• Solid understanding of marketing technology and digital marketing
• Experience in overseeing and managing campaigns end to end
• Familiarity with digital campaigns, including email campaigns and lifecycle communications
• Comfortable presenting campaigns findings to stakeholders to drive continuous improvement 
• Strong ability to triage and work with both internal and external stakeholders to ensure outcomes
• Strong organisation and project management skills
• Excellent written and verbal communication skills with attention to detail
• Exceptional relationship building skills and a team player mentality
• Be comfortable with simplifying complex technical strategies and requirements to nontechnical stakeholders
• Experience identifying opportunities to add value to existing tech stacks 

About Ogilvy One

Ogilvy One is the customer experience and engagement arm of Ogilvy, specialising in building valuable relationships by design.

For 25 years, we've transformed business challenges into human-centric solutions that drive long-term customer value, always putting creativity at the heart of our approach. Across Ogilvy's global network of 120+ offices, we combine creativity, data, and AI to craft personalized brand experiences that connect with customers on a deeper level.

With over 4,000 specialists bringing expertise in creative, strategy, data, media, and technology, supported by a network of technology hubs powered by Verticurl, we deliver integrated solutions that help brands thrive in the age of personalization.

Why Ogilvy?   

• Go global with Ogilvy: As part of a leading global network, you'll have access to exciting career pathways and opportunities around the world. Expand your horizons and connect with colleagues across the globe. 
• Family & caregiver support: We offer a gender-neutral parental leave policy, providing 16 weeks of paid leave to support all parents and caregivers throughout their journey. We're committed to helping you balance your career and family life. 
• Unlock the power of AI: Get exclusive access to WPP Open, our cutting-edge global AI platform, and leverage the latest technology to enhance your work and drive innovation. 
• Belong at Ogilvy: We're deeply committed to fostering an equitable and inclusive workplace. Our Inclusivity & Impact Council, SheCD, WPP Unite, and Reconciliation Action Plan programs are just some of the ways we're creating a culture where everyone feels valued and respected. 
• Invest in your growth: We're invested in your success. You'll receive a tailored personal development plan to help you achieve your goals, along with dedicated support from your manager to guide your career journey. We leverage Culture Amp to facilitate meaningful career conversations and track your progress. 
• Recharge & rejuvenate: Enjoy a range of additional leave benefits, including your birthday off, Summer Fridays, and loyalty leave (an extra day for each year you're with us). 
• Wellness your way: Take advantage of discounted rates with health and fitness providers, plus access to yoga, meditation, and wellbeing programs to support your mental and physical health. 
• Confidential support: We provide confidential counselling support through Telus EAP to help you navigate any personal or professional challenges. 
• Recognising excellence: We celebrate your achievements and loyalty through our employee reward programs. 
• Referral bonus: Bring your talented friends to Ogilvy and receive a bonus! 
• Unlock exclusive savings: Access discounts and vouchers for major household brands through our benefits platform, perkSPACE. 

At Ogilvy, inclusivity is essential to our success. We're committed to building a workplace that embraces various perspectives, experiences, and backgrounds, knowing that diverse teams drive more impactful work. 

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Māori, people with disabilities, diverse cultural and linguistic backgrounds, all ages, genders, sexual orientations, gender identities and expressions, nationalities, and family structures. 

We believe everyone thrives when they can be themselves. We provide equal opportunities and are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to reach their full potential.  

If you require any accessibility adjustments during the recruitment process, please let us know: ogv-au-careers@ogilvy.com 

#LI-HF1

About Ogilvy One

Ogilvy One is the customer experience and engagement arm of Ogilvy, specialising in building valuable relationships by design.

For 25 years, we've transformed business challenges into human-centric solutions that drive long-term customer value, always putting creativity at the heart of our approach. Across Ogilvy's global network of 120+ offices, we combine creativity, data, and AI to craft personalized brand experiences that connect with customers on a deeper level.

With over 4,000 specialists bringing expertise in creative, strategy, data, media, and technology, supported by a network of technology hubs powered by Verticurl, we deliver integrated solutions that help brands thrive in the age of personalization.

About the role

We are looking for a Senior Digital Producer to lead the end-to-end delivery of data-driven digital marketing campaigns for Tier 1 clients.

Working within one of Australia’s leading MarTech and Digital Experience teams, you will own the planning, production and execution of multi-channel campaigns across marketing automation platforms such as Salesforce Marketing Cloud and Braze.

This role sits at the centre of delivery – translating strategy into executable plans, coordinating designers and developers, managing campaign production and ensuring all outputs meet quality, timeline and performance expectations.

You will work closely with clients, strategists and technical specialists to deliver high-quality digital campaigns that drive measurable results.

This role could be based in Melbourne or Sydney, but Melbourne is preferred.

What you’ll do

Campaign Delivery & Production

• Own the end-to-end delivery of digital marketing campaigns, from briefing strategy, design through to build, QA, launch and post-campaign review.
• Translate campaign strategies and client briefs into clear production plans and actionable tasks for designers, developers and marketing specialists.
• Coordinate cross-functional teams to ensure campaigns are delivered on time, within scope and to the required quality standards.
• Manage campaign production workflows using tools such as Jira, Wrike, Monday.com or similar platforms.

Client & Stakeholder Management

• Act as the day-to-day delivery lead for clients, ensuring campaign requirements, timelines and expectations are clearly understood.
• Run campaign briefings and align stakeholders across strategy, creative and technology teams.
• Manage campaign scope and timelines while proactively addressing risks and delivery challenges.
• Provide recommendations to improve campaign execution, efficiency and performance.

Quality Assurance & Governance

• Ensure all campaign assets are reviewed, QA’d and compliant with digital and marketing best practices.
• Manage peer reviews and client approvals prior to campaign deployment.
• Oversee developers and producers to ensure technical accuracy, responsiveness and platform compliance.
• Troubleshoot issues related to campaign builds, email rendering and deployment across platforms (Email on Acid or Litmus) and devices.

Campaign Performance & Optimisation

• Monitor campaign performance and identify opportunities for optimisation and experimentation.
• Support reporting and performance analysis to inform test-and-learn marketing programs.
• Provide insights and recommendations based on campaign data and customer engagement metrics.

Marketing Automation Execution

• Manage the build and deployment of email and multi-channel campaigns using marketing automation platforms such as Salesforce Marketing Cloud or Braze.
• Support segmentation, journey orchestration and campaign configuration within MAP platforms.

Capability & Knowledge Leadership

• Deliver training and knowledge-sharing sessions for internal teams and clients on campaign delivery, marketing automation platforms and digital best practices.
• Contribute to the ongoing development of delivery frameworks, playbooks and campaign standards across the team.

What you'll bring

• 3+ years of experience delivering digital marketing campaigns or CRM programs.
• Strong experience working with Marketing Automation Platforms such as Salesforce Marketing Cloud, Braze, Adobe Campaign or similar.
• Proven ability to manage digital campaign production from brief through to deployment.
• Experience coordinating cross-disciplinary teams including designers, developers and strategists.
• Strong stakeholder management and client communication skills.
• Strong experience with Figma, Photoshop or similar tools.
• Experience managing delivery workflows using Jira, Wrike, Monday.com or similar tools.
• Solid understanding of HTML, CSS and responsive email development principles.
• Understanding of digital marketing performance metrics, campaign testing and optimisation.
• Strong attention to detail and ability to manage multiple campaigns simultaneously in a fast-paced environment.

Why Ogilvy?   

• Go global with Ogilvy: As part of a leading global network, you'll have access to exciting career pathways and opportunities around the world. Expand your horizons and connect with colleagues across the globe. 
• Family & caregiver support: We offer a gender-neutral parental leave policy, providing 16 weeks of paid leave to support all parents and caregivers throughout their journey. We're committed to helping you balance your career and family life. 
• Unlock the power of AI: Get exclusive access to WPP Open, our cutting-edge global AI platform, and leverage the latest technology to enhance your work and drive innovation. 
• Belong at Ogilvy: We're deeply committed to fostering an equitable and inclusive workplace. Our Inclusivity & Impact Council, SheCD, WPP Unite, and Reconciliation Action Plan programs are just some of the ways we're creating a culture where everyone feels valued and respected. 
• Invest in your growth: We're invested in your success. You'll receive a tailored personal development plan to help you achieve your goals, along with dedicated support from your manager to guide your career journey. We leverage Culture Amp to facilitate meaningful career conversations and track your progress. 
• Recharge & rejuvenate: Enjoy a range of additional leave benefits, including your birthday off, Summer Fridays, and loyalty leave (an extra day for each year you're with us). 
• Wellness your way: Take advantage of discounted rates with health and fitness providers, plus access to yoga, meditation, and wellbeing programs to support your mental and physical health. 
• Confidential support: We provide confidential counselling support through Telus EAP to help you navigate any personal or professional challenges. 
• Recognising excellence: We celebrate your achievements and loyalty through our employee reward programs. 
• Referral bonus: Bring your talented friends to Ogilvy and receive a bonus! 
• Unlock exclusive savings: Access discounts and vouchers for major household brands through our benefits platform, perkSPACE. 

At Ogilvy, inclusivity is essential to our success. We're committed to building a workplace that embraces various perspectives, experiences, and backgrounds, knowing that diverse teams drive more impactful work. 

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, Māori, people with disabilities, diverse cultural and linguistic backgrounds, all ages, genders, sexual orientations, gender identities and expressions, nationalities, and family structures. 

We believe everyone thrives when they can be themselves. We provide equal opportunities and are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to reach their full potential.  

If you require any accessibility adjustments during the recruitment process, please let us know: ogv-au-careers@ogilvy.com 

#LI-HF1

Engage Australia a premier entity of LivePerson is a leading specialist in Contact Centre technology and operations. Since our inception in 2009, we have served as a trusted partner for organizations seeking to deliver consistent, high-quality customer experiences. Our strength lies in our onshore expertise. From initial solution design to 24/7 technical support, we provide a comprehensive "one-stop shop" for CCaaS. We pride ourselves on our ability to translate complex business demands into streamlined technical solutions for some of Australia’s most iconic brands.

Position Overview

As the Commercial Operations & Compliance Coordinator, you will be the engine room of our business operations, ensuring that our commercial, financial, and digital foundations are seamless. You will act in a supporting role  to ensure  vendor financial accuracy and provide input into our brand’s digital presence and industry certifications. Your single most important outcome is to ensure Engage remains commercially organized, audit-ready (ISO), and professionally represented to our prospective and existing Tier-1 clients.

Team Context: Reporting to the Vice President, this role sits at the intersection of Finance, Sales, and Corporate Governance.

You Will: Key Responsibilities & Impact

Financial & Vendor Operations:

• Manage the end-to-end Purchase Order process and perform rigorous audits of vendor invoices to ensure 100% billing accuracy.
• Act as a commercial point of contact for vendor relationships, resolving discrepancies proactively to maintain strong supply-chain health.
• Support the finance function by ensuring all commercial documentation is filed and reconciled correctly.

Commercial Enablement & Presentation:

• Organize and maintain "Commercial Packs" and sales collateral, ensuring the team has immediate access to up-to-date pricing and contract templates.
• Develop brand consistent slides and document templates Be responsible for assisting in driving progress on non client facing initiatives within the business e.g. managing internal suppliers for website updates. 

Compliance & ISO Management:

• Project manage the ISO accreditation process for Engage, working with the ISMS owner and ISO coordinator to manage documentation and internal audits to meet international standards.
• Maintain the central repository for all compliance-related certificates and business process manuals.

Administrative Strategy:

• Provide high-level administrative support to the leadership team, ensuring organizational efficiency during high-growth periods.

You Have: Required Skills & Qualifications

Professional Experience & Education:

• 3+ years of experience in a Business Operations, Commercial Coordination, or Senior Admin role, preferably within the Tech or Managed Services sector. Experience or exposure to contact centre technology, whilst not essential, is an advantage. 
• Proven experience in managing financial administration (POs, Invoicing, and Vendor reconciliation).
• Prior experience or a strong understanding of ISO certification standards (e.g., ISO 9001 or 27001) is highly regarded.

Technical Expertise:

• Web & Design: Proficiency with CMS platforms (e.g., WordPress, Wix, or Webflow) and a sharp eye for design using PowerPoint or Canva.
• Systems: Experience with project management tools (e.g., Jira,Smartsheets , or Monday.com).
• Documentation: Advanced skills in the Microsoft Office Suite or Google Suite, specifically Excel for data reconciliation and PowerPoint for client-facing decks.

Attributes & Mindset:

• Meticulous Attention to Detail: You catch the small errors in an invoice or a slide deck that others miss.
• The "Generalist" Mindset: You are equally comfortable auditing a spreadsheet as you are updating a website or writing a process manual.
• Self-Starter: The ability to take ownership of internal projects  and remain organised with minimal day-to-day supervision.

Confident Communication: Confident in reaching out to internal teams and vendors at various levels of management. 

Our Benefits & Perks

At Engage, we are committed to supporting the complete well-being, health, financial security, family, and professional growth of our team. We believe that our onshore expertise is our greatest asset, and we invest accordingly.

Health & Wellbeing

• Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling and support for you and your immediate family members.
• Financial Security: We provide comprehensive insurance options to offer you and your family peace of much-needed peace of mind and financial protection.
• Health Insurance Partnerships: Benefit from corporate healthcare rates and support designed to keep you and your family healthy.

Time Away & Flexibility

• Generous Parental Leave: Support for growing families to ensure you can focus on what matters most during life’s big milestones.

Financial & Growth

• Performance Recognition: We celebrate wins. Our team members share in the company’s success through performance-based recognition.

Workplace Flexibility

• Hybrid Work Model: We offer a flexible, modern work environment. While we value the collaboration that happens in our physical spaces, we support remote flexibility to help you balance your professional and personal life.

Why You’ll Love Working at Engage

As leaders in Australian contact centre technology, we celebrate the expertise and diversity of our people. Engage is a place where complex technical challenges meet human-centric solutions. We are proud of our reputation for translating intricate business demands into streamlined success for Australia’s most iconic brands. Here, your contribution is visible, your growth is supported, and your work directly impacts the customer experience of millions.

Belonging at Engage

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive the innovation required to solve complex problems. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.

Accessibility Commitment

Engage is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. If you require a reasonable adjustment for any part of the application or hiring process, please let your recruiting contact know.

Important Candidate Notice: 

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams would be from  LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

The Role:

As a Customer Success Manager - Auto at Podium, you will be the main point of contact for our biggest clients, orchestrating a seamless onboarding experience and driving their ongoing success. You’ll work closely with cross-functional partners, including Sales, Product, Marketing, and Finance, to address customer needs, proactively mitigate churn, and bolster overall retention. In this role, you will excel at cultivating multi-stakeholder relationships within your portfolio, balancing a deeply customer-centric approach with strong multitasking capabilities and keen attention to detail.

What you'll be doing:

• Onboard multi-location, conduct training, and ensure the customers are completely connected to service offerings.
• Strategically maintain and manage a portfolio of customers to maximise product usage and reduce retention risk.
• Develop deep relationships within your portfolio to understand customer needs and offer value-based solutions using Podium’s range of products and services.
• Manage onboarding cohorts, ensuring they meet key metrics within established timeframes.
• Collaborate closely with the Sales team for complete transparency across the customer portfolio.
• Serve as a product expert, understanding setup requirements for each solution to drive meaningful customer outcomes.

What You Should Have:

• 3+ years of CX/CS experience with a track record of managing a customer portfolio and focusing on retention.
• A deep understanding of the marketing technology industry and its key players.
• Account management experience that includes identifying at-risk customers, driving product adoption and usage, and activating existing clients.
• The ability to thrive in a constantly changing and evolving work environment.
• Outstanding presentation and communication skills.
• Excellent problem-solving skills, taking a consultative approach to find the best solutions.

What We Bring:

• Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package.
• A generous $650 monthly ‘Benefits & Wellbeing’ allowance, spent how you please.
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment. All successful candidates will be required to undergo a national crime check and are required to maintain full working rights in Australia. 

This application is for the clinic-specific role of Clinic Manager (CM). Please utilize this if you are interested in working with Skin Laundry, but do not see a role open right now that matches what you are looking for. We are growing and always looking for great talent!

Location:  Florida Clinics

Job Type: Full-time 

Compensation: $65k - $70k base salary + Bonus opportunities. (This is what you can expect to be paid in this role. The range considers factors such as years of relative experience, Skin Laundry tenure, cost of living/geographical area and clinic volume).

Schedule/Availability: Clinic Operating Hours (as posted on website *subject to change) including mall holiday extended hours and weekend availability. 

Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed. 

Physical Requirements & Environmental Conditions: 

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs.
• Frequently talking and listening to clients in person and on phone. 
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices. 
• Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus. 

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About This Exciting Role: 

Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics.  As Clinic Manager, you’re inspiring and leading by example. You will work directly with your team to coach, mentor and inspire to ensure successful sales & client retention strategies, customer service-related initiatives, and clinic operations.  You will ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As the CM you are a kind & caring leader and must have the ability to make informed decisions and overcome challenges.   

What you'll be responsible for:  

Sales & Sales Strategy 

• Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results to maximize performance and achieve sales plans and goals.
• Develop strong relationships with partners and clients for new business opportunities within the assigned area.
• Customize local clinic marketing and outreach plans. Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events.
• Working directly with clients to sell memberships and products 

People Training  

• The Lab CM for a designated Lab Clinic has the opportunity and responsibility to be part of the training program at Skin Laundry to orient and develop new employees.  
• Partner with VP of Talent Management to develop and execute training for employees.
• Manage ongoing day to day clinic operations concurrently with training new hires. 

People Leadership 

• Hire, develop and motivate a magnetic team. 
• Coach and give feedback as necessary for all team members.
• Lead your team to deliver excellent customer experience and meet service and retail sales targets.
• Organize regular team communication to discuss business updates, issues, and opportunities.
• Evaluate and manage employee performance and develop individual career development plans. 

Clinic Operations 

• Ensure all store operations are consistent and flawless; people policies and standards are practiced and upheld.
• Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis.
• Coverage of the clinic (working on the floor and in the front).
• Effectively manage all physical inventory and forecasting for service and retail.
• Address client issues and queries professionally, accurately, and timely.
• Evaluate existing business procedures and recommend improvements.
• Effectively create and manage team schedules to meet client needs, achieve clinic financial targets. 

About you: 

• You have a minimum of 3 -5 years of management experience in a retail environment. 
• You have a passion for accessible and inclusive beauty. 
• You rock the foundations with a proficiency of Retail Math, MS Office Suite, and Outlook.
• You are a business strategist - you can seamlessly maneuver through day-to-day tactics and exhibit exceptional customer service and outreach, all the while driving your clinic to the next level.
• You believe in creating an uplifting and positive company culture - one that fosters a true sense of belonging, valuing diversity, inclusivity, and equity.
• You love to lead and mentor others.
• You enjoy working 1:1 with clients.
• You are driven, self-motivated, and hold yourself and others to exceptional standards.
• You are a wonderful influencer, possessing strong verbal and written communication skills.
• You love to collaborate with others and thrive in a team environment.
• You love to learn and yearn to evolve through coaching and mentoring. 

 Employee Benefits & Perks: 

• Skin Laundry Employee Treatment & Product Discount Program 
• Vacation leave, sick leave, and paid holidays 
• Parental Leave 
• Health insurance - Medical, Dental, and Vision insurance options 
• 401k
• Flexible Spending Accounts (FSA) - Health Care and Dependent Care
• Voluntary Term Life insurance for employee, spouse, and child(ren)
• Employee Assistance Program (EAP)
• Voluntary Accidental Death & Dismemberment (AD&D)
• Voluntary Commuter Benefits
• Voluntary Legal Benefits
• Voluntary Group Accident insurance
• Voluntary Critical Illness insurance
• Voluntary Hospital Indemnity insurance
• ADP LifeMart - discounted products, services, and experiences

  5 ways we redefine work & give back to YOU!  We are committed to your growth

  You are our priority. Skin Laundry has a team of individuals who are responsible for building out a roadmap that makes your success and development guaranteed - as long as you are willing to put in the work. 

  Work/Life Harmony

  We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

  You will be led, not managed

  The days of being managed are over. We believe that success comes from working alongside a People Leader who is there to support and uplift - not criticize and over-look. 

  Speak Up Culture

  Let’s face it - suffering in silence should no longer be the norm. At Skin Laundry your voice is not only heard, but VITAL to the health of the organization. You have a safe space to speak up, give feedback, and share your needs.

  We don’t hire jerks

  It’s as simple as that. We are a group of humble, kind, and self-aware individuals - there is no room for bullying, gossip, racism, or any other kind of discrimination or intolerance here. 

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We love hearing from anyone who is enthusiastic about transforming the skin care & beauty industry. Not sure you meet all the qualifications?  Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply   

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time, with or without notice.