ABOUT US

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

ROLE DESCRIPTION

The Partner Marketing & Events Specialist supports the planning and execution of partner-led marketing initiatives and events across priority verticals in Australia. Reporting to the Senior Partner Marketing Manager, this role plays a key part in Podium’s verticalised Marketing team, helping drive pipeline growth, brand presence, and partner engagement through high-quality event experiences and go-to-market collaboration. Experience in Automotive or Home services (trades) industries is highly regarded!

This is a hands-on role suited to someone who enjoys fast-paced execution, managing multiple priorities, and continuously improving performance through insights and experimentation. The role works closely with Sales, Partnerships, Integrations and broader Marketing teams to deliver impactful in-person and virtual events that support business growth.

RESPONSIBILITIES

Events

• Support the end-to-end execution of the event calendar, including partner events, Podium-hosted events and trade shows
• Manage event logistics such as venues, suppliers, budgets, timelines, freight and on-site requirements
• Assist with identifying and testing new event formats for customers and prospects, both in-person and virtual
• Track event performance and contribute to post-event reporting, including attendance, lead quality and ROI
• Gather feedback and insights to continuously improve future events and experiences

Partnerships

• Execute partner marketing initiatives that highlight Podium’s value proposition and support go-to-market partnership goals
• Manage and deliver a virtual event calendar in collaboration with Partnerships, Integrations and Sales teams
• Coordinate the creation of marketing assets such as presentation decks, email campaigns, text campaigns and direct mail

Collaboration & Communication

• Work cross-functionally with Sales, Marketing, Product and Partnerships teams to align event activity with broader objectives
• Build and maintain strong relationships with partners, vendors and internal stakeholders
• Share insights, learnings and updates to support continuous improvement across partner and event programs

Brand Representation

• Ensure Podium is consistently and professionally represented across all events, marketing assets and partner touch points
• Support the delivery of high-quality experiences that reflect Podium’s brand and operating principles

Travel

• Occasional interstate travel may be required to support on-site event delivery and represent Podium alongside Sales and Leadership teams

REQUIREMENTS

• 4+ years of experience in marketing, events or partnerships, ideally within B2B or SaaS
• Hands-on experience supporting or executing events, webinars or partner-led initiatives
• A commercially minded, results-driven approach with an understanding of event performance and ROI
• Strong project management and organisational skills, with the ability to manage multiple deadlines
• Clear written and verbal communication skills and confidence working with internal and external stakeholders
• Experience using CRM and marketing tools such as Salesforce and event management platforms
• Understanding of B2B marketing funnels and how events and partnerships contribute to pipeline
• Experience in the Automotive, Healthcare or Home Service industries is highly advantageous 

PERKS

• Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package.
• A generous $650 monthly ‘Benefits & Wellbeing’ allowance, spent how you please.
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers

The Role

Podium is looking for a talented AI Engineer where your primary mandate is twofold: rebuild and modernise our lead funnel using AI-first architecture, and design and deploy a suite of internal AI agents that eliminate repetitive, manual work for our AEs and SDRs — giving them more time to sell.

If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you!

What you will be doing

• Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
• Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
• Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
• Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
• Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
• Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have

• 5-8+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Proven success designing and maintaining distributed or high-throughput systems.
• Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
• Excellent communication skills and the ability to work effectively across teams.
• A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving.
• Ability to thrive in a fast-paced environment with shifting priorities.

What we hope you have

• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring.
• Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior.
• Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
• Hands-on experience with fine-tuning and data curation for improving model performance.

Why you’ll love working here: 

• Podium is the best place to work to:
• Join the leaders in AI agents
• Unlock career-defining growth
• Build with world-class talent
• Make a real impact on local business

Benefits:

• Open and transparent culture 
• Health and Wellbeing Benefits
• 4 weeks of annual leave
• Melbourne CBD Office - Located on the corner of Queen & Collins St
• Snacks cupboard always stocked up
• Catered lunch the last week of every month

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

• Prospect, educate & qualify leads to create sales-ready opportunities 
• Master the ability to evangelize the Podium story 
• Align Podium solutions with prospect business objectives & needs 
• Collaborate with sales reps to schedule prospect calls, meetings and demos 
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers 
• Make strategic outbound calls & emails daily 
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM 
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed

• Geographically located in ISLAMABAD/RAWALPINDI and MUST come into our office
• Speak English fluently
• 4-year degree preferred in Business or related field 
• Two years B2B technical sales experience (or other qualified sales experience) 
• Proven success in prospecting new markets and setting appointments with new business

Please note that candidates who have interviewed with our team within the past 6 months are not eligible for re-evaluation at this time.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

We are looking for a consultative and creative Recruiter to grow and scale our teams. You can expect high-impact and wide-ranging responsibilities that include: owning full-cycle recruiting, driving hiring strategy and partnership with company leaders, , and delivering best-in-class candidate experience. You must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes.

RESPONSIBILITIES

• Partner with senior leaders across the organizations to develop and execute recruiting strategies
• Concentrate on creating strategic plans for sourcing candidates with diverse backgrounds for each of your roles
• Track and analyze metrics and report on hiring progress to business leadership on a regular cadence
• Help initiate and implement creative and scalable changes to our existing recruiting strategies
• Work closely with cross-functional teams like Sales, Customer Success, Finance, People Ops, Benefits, Onboarding, and Legal to deliver a high-quality and holistic candidate experience and to close top talent

EXPECTATIONS FOR SUCCESS

• 1+ years of recruiting experience
• Track record or aptitude for successfully identifying and qualifying a diverse pool of technical candidates through LinkedIn, resume reviews, and other creative methods
• Strong executive communication skills, ability to influence and guide senior leaders.
• A positive personality and willingness to jump in and help with special projects
• Think like an owner. Take ownership and initiative of the tasks that have been assigned to you. Ability to work effectively and independently.
• Strong work ethic, high sense of urgency, and ability to deliver results
• Sales Experience is a plus

Benefits

• Work in this building in Lehi, UT 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Must be on-site 5 days/week in Lehi, Utah.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

• Prospect, educate & qualify leads to create sales-ready opportunities 
• Master the ability to evangelize the Podium story 
• Align Podium solutions with prospect business objectives & needs 
• Collaborate with sales reps to schedule prospect calls, meetings and demos 
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers 
• Make strategic outbound calls & emails daily 
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM 
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed

• Geographically located in ISLAMABAD/RAWALPINDI and MUST come into our office
• Speak English fluently
• 4-year degree preferred in Business or related field preferred
• 3+ months of customer facing experience in the US market. US Sales experience is highly preferred but not a must

Please note that candidates who have interviewed with our team within the past 6 months are not eligible for re-evaluation at this time.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

We are seeking a high-performing sales leader to serve as our Senior Director of Enterprise Sales. This individual will be responsible for building, leading, and executing the sales strategy for our Enterprise segment. This individual will partner closely with leaders across the business to define and execute go-to-market initiatives and scale a world-class enterprise sales team.

This role is required to be in office 5 days per week in our Lehi HQ.

What you will be doing: 

• Own and execute the sales strategy that will transform local businesses with AI agents.
• Lead and mentor a high-performing enterprise sales team.
• Provide ongoing coaching and mentorship in strategic selling, pipeline development, forecasting, and deal execution.
• Maintain a deep understanding of the competitive landscape to inform our broader strategy to win with enterprise customers.
• Attract and retain top sales talent.
• Partner with cross-functional leaders to define and implement a winning go-to-market (GTM) strategy.
• Develop and execute sales plans to achieve revenue targets and growth goals.
• Guide key strategic deals and lead complex negotiations.
• Develop, track, and manage sales forecasts, goals, and key performance metrics.
• Ensure accurate pipeline management and forecasting at the rep and team level.

What you should have: 

• SaaS sales experience required.
• Strong background in Enterprise outbound sales.
• 3+ years of selling or leading in the Enterprise space. 
• A proven track record of exceeding revenue goals.
• Experience building, scaling, and leading high-performing sales teams.
• Proven ability to train and develop talent.
• Strong analytical skills with experience using metrics to drive decision-making and forecasting.
• Excellent communication, leadership, and collaboration skills.
• Ability to thrive in a fast-paced, high-growth environment.
  
  

Benefits:

• (If local to Utah) Work in this building in Lehi, UT, 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

About the Role

Podium is looking for a Performance Marketing Manager to own and scale its digital advertising program (including Meta, Google) for vertical SMB audiences.This person will help us deliver on performance targets for established campaigns on Meta and Google, as well as prove out new channels, taking ownership of budget, creative strategy, CRO, audience testing, bidding, and full-funnel performance. This is a high-visibility, building role perfect for a performance marketing expert who is motivated to take ownership of a nascent paid, social-led program and build it into a highly performant, cost-effective growth lever for Podium. Someone who thrives in this role moves at high velocity, operates with extreme ownership, and is adept at getting things done autonomously. This person brings analytical rigor and methodical thinking to strategy and execution. They are just as comfortable in the weeds hands-on-keyboard, going account by account with sales to troubleshoot lead quality issues or stalled deals, as they are building and communicating strategy and a roadmap.

What you'll be doing

• Own performance end-to-end. Drive pipeline and revenue against vertical SMB targets across Meta and Google (branded). You own the budget, the strategy, and the number.
• Build, don’t maintain. Stand up evergreen programs from a nascent starting point and prove out new verticals, audiences, and channels through structured pilots.
• Lead creative strategy and execution. Concept, brief, and actively create or edit ad creative (CapCut, AI tools, UGC, testimonials) to maintain high creative velocity. Run a structured testing framework across hooks, formats, messaging, and audiences.
• Optimize the full funnel. Continuously tune bidding, targeting, landing pages, and CRO. Diagnose conversion at every stage from lead to MQL to pipeline to revenue.
• Get in the weeds with sales. Work account by account to troubleshoot lead quality, unblock stalled deals, and creatively solution around where the program needs a push.
• Bring analytical rigor. Build your own dashboards and pivot tables. Distill complex performance data into clear, executive-ready narratives for leadership and finance stakeholders.
• Document and scale what works. Turn one-off wins into repeatable plays. Write things down. Share learnings broadly.

What you should have

• 4–7+ years of performance/growth marketing experience, with at least 3 years directly managing paid social campaigns hands-on-keyboard (Meta required; LinkedIn, TikTok, Reddit, YouTube a plus)
• B2B experience strongly preferred. You understand the nuances of pipeline, MQL→SQL conversion, sales-led close motions, and multi-touch attribution
• Track record of building paid social programs from the ground up, not just optimizing mature ones
• Expertise in the mechanics of media buying: targeting, creative launches, ad operations, testing structures, incrementality, and campaign diagnostics
• Highly proficient in analytics tools (Looker, Tableau, Excel/Sheets; SQL a plus). You build your own pivots and dashboards to find insights, not wait for them
• Strong creative instincts. You can brief creative, edit creative, and recognize what will perform before it runs
• Excellent communicator who can distill complex data into strategic insights for executive and finance stakeholders
• Bias toward action. You’d rather ship a v1 test today than perfect a brief for two weeks
• Comfortable getting in the weeds with sales: troubleshooting accounts, working leads, and helping close deals where the program needs a push
• Hands-on experience implementing and troubleshooting MarTech tracking (pixels, server-side tracking, GTM, conversion APIs) is a strong plus

The Role:

As a Customer Success Manager - Auto at Podium, you will be the main point of contact for our biggest clients, orchestrating a seamless onboarding experience and driving their ongoing success. You’ll work closely with cross-functional partners, including Sales, Product, Marketing, and Finance, to address customer needs, proactively mitigate churn, and bolster overall retention. In this role, you will excel at cultivating multi-stakeholder relationships within your portfolio, balancing a deeply customer-centric approach with strong multitasking capabilities and keen attention to detail.

What you'll be doing:

• Onboard multi-location, conduct training, and ensure the customers are completely connected to service offerings.
• Strategically maintain and manage a portfolio of customers to maximise product usage and reduce retention risk.
• Develop deep relationships within your portfolio to understand customer needs and offer value-based solutions using Podium’s range of products and services.
• Manage onboarding cohorts, ensuring they meet key metrics within established timeframes.
• Collaborate closely with the Sales team for complete transparency across the customer portfolio.
• Serve as a product expert, understanding setup requirements for each solution to drive meaningful customer outcomes.

What You Should Have:

• 3+ years of CX/CS experience with a track record of managing a customer portfolio and focusing on retention.
• A deep understanding of the marketing technology industry and its key players.
• Account management experience that includes identifying at-risk customers, driving product adoption and usage, and activating existing clients.
• The ability to thrive in a constantly changing and evolving work environment.
• Outstanding presentation and communication skills.
• Excellent problem-solving skills, taking a consultative approach to find the best solutions.

What We Bring:

• Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package.
• A generous $650 monthly ‘Benefits & Wellbeing’ allowance, spent how you please.
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment. All successful candidates will be required to undergo a national crime check and are required to maintain full working rights in Australia. 

What you will be doing:

• Successfully close new business through relationship based selling
• Master the ability to evangelize the Podium story
• Achieve and exceed monthly and quarterly quotas
• Align Podium solutions with prospect business objectives/needs
• Successfully manage and overcome prospect objections
• Collaborate effectively with the account team and others to drive new business
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers

What you should have:

• Demonstrated leadership ability (we want natural leaders)
• Tenacious hunger to win business and close deals
• Demonstrated experience and success in a sales role
• Experience with quota and commission compensation structure
• Transactional deal cycles
• Ability to confidently and effectively speak with prospects of all levels (including CEO’s & VPs)
• Excellent written and verbal communications skills
• Highly organized and strong time management skills
• Ability to work in fast paced, changing environment with minimal direction
• Self driven, motivated and results oriented
• Must be able to work onsite in our Lehi, UT office (Monday-Friday)

What we hope you have:

• 4-year degree preferred in Business or related field
• 2+ years in software sales closing experience
• Proven success in penetrating new markets and closing new business
• Consistent over-achievement in past positions
• Proven prospecting and sales cycle management skills

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits:

• (If local to Utah) Work in this building in Lehi, UT 5 days a week
• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

About the role

As the Associate Product Manager on the Internal Tools team, you will define and build the systems, platforms, and automation that power how our go-to-market team operates, engages with customers, and drives business growth with special attention to the marketing team. Your work will directly impact sales and marketing efficiency, lead generation, and revenue performance across the business.

This role is both strategic and execution-focused: you will own the vision, roadmap, and outcomes of internal marketing tools—spanning communication platforms, automation and operations platforms, reporting platforms, and our marketing website—enabling the marketing team to execute on company-wide strategy at scale.

A major focus will be launching and iterating on tools and automation that help our marketing team capture, manage, and convert leads more effectively—while ensuring the systems they rely on are fast, reliable, and deeply integrated with Podium’s broader platform.

What you will be doing:

• Product Vision and Roadmap: Define and drive the vision and roadmap for internal marketing platforms and automation that elevate team performance, streamline workflows, and enable more effective customer engagement. Own the strategy for communication platforms, automation tools, reporting infrastructure, and the marketing website.
• AI and Automation Integration: Identify and implement opportunities to apply AI and automation within marketing workflows, reducing manual effort, improving decision-making, and increasing the quality and consistency of customer interactions.
• Zero to One Product Development and Ownership: Lead the end-to-end development of new internal products, platforms, and systems—from concept through launch. Own the adoption, performance, and measurable impact on key business outcomes such as lead conversion, campaign efficiency, and reporting accuracy.
• Cross-Functional Collaboration: Collaborate with Marketing, Sales, Customer Success, Finance, and Engineering teams to identify needs, define requirements, and ensure successful rollout and adoption of internal tools. Act as a product evangelist internally, ensuring buy-in across the organization.
• Customer Insights and Feedback: Engage directly with internal users—primarily the marketing team—to gather feedback and insights that drive product improvements and future innovation.
• Data-Driven Decisions: Leverage product, usage, and business performance data to inform decisions and maximize impact. Continuously analyze product metrics and user behavior to uncover new opportunities for growth and efficiency.
• Executive Communication: Communicate effectively with executive leadership, demonstrating strong executive presence and the ability to influence strategic decisions through clear and compelling product insights and recommendations.

What you should have:

• 1+ years of product management experience with a track record of successfully delivering web-based products, ideally in SaaS, marketing technology, or communication tools.
• High agency and ownership, with a willingness to tackle problems end-to-end, learning what’s necessary along the way to ensure successful outcomes.
• Enthusiasm for AI, with a solid understanding of AI systems, including autonomous agents and their practical applications in marketing and automation contexts.
• Proven experience in fast-paced technical environments, adept at working with cross-functional teams to drive product vision, define requirements, and guide projects through key milestones.
• Demonstrated ability to manage the entire product lifecycle, from concept to launch, and continuously optimize for growth and user success.
• Strong collaboration skills, with a proven ability to work cross-functionally with engineering, design, AI, and marketing teams to deliver high-impact products.
• Strong analytical skills, with hands-on experience in SQL and data visualization tools to drive data-informed product decisions and measure success.
• Excellent written and verbal communication skills, with the ability to clearly articulate product strategies, updates, and insights to a wide range of audiences, including executive leadership.
• Experience leading the development of new products from scratch, with a strong bias toward action and execution in dynamic, fast-moving environments.
• A passion for helping teams work smarter and enabling businesses to engage with customers more effectively through innovative internal tools.

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits: 

• (If local to Utah) Work in this building in Lehi, UT 5 days a week
• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

The Role

Podium is looking for a talented Senior AI Engineer to help build and scale our AI Agent platform—a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you’ll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat).

If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you!

What you will be doing

• Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
• Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
• Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
• Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
• Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
• Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have

• 6-10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Proven success designing and maintaining distributed or high-throughput systems.
• Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
• Excellent communication skills and the ability to work effectively across teams.
• A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving.
• Ability to thrive in a fast-paced environment with shifting priorities.

What we hope you have

• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring.
• Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior.
• Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
• Hands-on experience with fine-tuning and data curation for improving model performance.

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Opportunity
We’re looking for an outstanding Sales Manager to lead and grow our Australia-based SDR sales team. This is a unique opportunity to manage a full-funnel sales motion, play a key leadership role in our high-performing sales org, and drive acquisition growth across key verticals.

As a hands-on leader, you will coach and mentor individual contributors, ensure strong alignment across teams, and deliver results in a fast-paced, high-velocity SaaS environment.

What You’ll Do:

• Lead, coach, and inspire a growing team of Sales Development Representatives (SDRs) focused on verticals.

• Drive performance by holding the team accountable to core KPIs and monthly quotas across outreach, pipeline creation, and closed-won revenue.

• Work with our capability team to deliver impactful sales coaching and training sessions, embedding best practices in outbound prospecting, qualification, discovery, and closing.

• Lead hiring efforts and ongoing development of sales talent to support team growth.

• Build and execute on strategic plans to scale the sales function in alignment with company targets and market opportunities.

• Accurately forecast and report on performance metrics to local leadership.

• Collaborate cross-functionally with Marketing, CX and Partnerships to optimise our go-to-market motion.

• Be a culture carrier – lead by example with a positive, can-do attitude and a customer-first mindset.

What You’ll Bring:

• 5+ years of sales experience, ideally in high-velocity SaaS or technology sales targeting SMBs.

• 2+ years' sales leadership experience managing individual contributors 

• Demonstrated experience managing and scaling sales teams

• Strong ability to inspire and coach both individuals and leaders; a hands-on leader who’s comfortable jumping into calls, training sessions, and 1:1s.

• A proven track record of hiring, developing, and retaining top sales talent.

• High EQ and strong communication skills – can lead with transparency, deliver feedback with care, and motivate under pressure.

• Data-driven and operationally minded; confident in reading reports, analysing metrics, and identifying areas for improvement.

• Experience in building vertical strategies or working within verticalised sales teams is a strong plus.

• A “founder mentality” – someone who thrives in fast-paced, scrappy environments and is excited to build, scale, and evolve.

What we bring:

• Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow.

• A unique product that makes an actual impact on the local businesses you love and support.

• Attractive base + super and commissions package.

• A generous $650 monthly ‘Benefits & Wellbeing’ allowance, spent how you please.

• Free snacks and drinks, which are always stocked up.

• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers

*This is a full time, permanent opportunity

Podium is an Equal Opportunity Employer. We value diversity and are committed to providing a safe, inclusive, and respectful workplace for all. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, people with disabilities, and members of the LGBTQIA+ community.

Product Designer, AI

We're building AI Employees that run local businesses - agents that answer phones, book appointments, and close deals autonomously 24/7. Deployed at 100,000+ locations handling thousands of daily customer conversations across auto dealerships, home services companies, and aesthetics and wellness clinics.

You'll design how humans work alongside AI, and the systems they rely on when they're not. The interaction patterns for this don't exist yet - you'll help create them.

You'll partner directly with PM and engineering on some of the hardest UX problems in applied AI right now.

What you'll do:

• Design AI agent experiences - how agents show up, how they hand off to humans, and how they fail gracefully
• Define interaction models for AI-first workflows - how people understand what their agents are doing, step in when needed, and get better outcomes over time
• Design the core business workflows that sit alongside our agents - the records, queues, and dashboards that operators live in daily
• Make deeply complex systems feel simple to people who don't care how they work
• Set the design standard for the team and raise the craft bar across the entire product surface
• Lead with customers - on-site, running your own research, and using it to drive what we build next
• Drive alignment across PM, engineering, and GTM without needing a defined process to do it

You might be a fit if:

• 2-3 years designing complex software that real people use daily under pressure - you've worked on systems where the underlying technology is powerful but the experience has to feel simple
• Track record of defining interaction paradigms, not just executing within them - you've invented patterns that didn't exist before, not just iterated on established ones
• Proven ability to do your own research and bring it back as product direction, not just design artifacts - you talk to customers, watch how they work, and walk out knowing what to build next
• Comfortable moving between high-ambiguity AI interaction problems and the core SaaS workflows that tie them together - you don't treat one as more interesting than the other
• CS degree or equivalent builder experience - you've shipped code, understand how systems work under the hood, and don't need engineering to explain why something is hard
• Prototypes in code as a default, not a last resort - Cursor, Claude Code, or similar are already part of how you work
• Comfortable designing across every surface the product touches - you don't get precious about the medium
• Curious about AI and how it changes the products you build - you don't need to be an expert but you need to care
• Background in home services, health/wellness, or automotive a plus

Why this matters

People are trusting AI agents to represent their business - to talk to their customers, handle their leads, and make decisions on their behalf. When the experience breaks down, trust goes with it. When it works, they hand off more.

Design is what determines which way that goes.

Your work shapes how 100,000+ businesses experience AI - and how far they're willing to trust it.

Our culture

We enjoy the (bull) ride - fulfilled by working hard and winning as a team. We don't have relaxed standards or easy jobs.

How we work:

• Extreme urgency - speed is a competitive advantage
• Optimize for the customer - all decisions center on helping them win
• Go to the source - sit in dispatch centers, understand root causes
• Extreme ownership - proactively identify challenges and solve problems
• Early input, better output - seek feedback at lowest investment stage
• Impact over activity - focus on outcomes that move the needle
• Always above the bikeshop - we're scrappy and treat resources like our own

Benefits

• (If local to Utah) Work in this building in Lehi, UT 5 days a week
• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

About the role

We need a Product Management Intern for Summer 2026 to work on our vertical AI solutions. You'll join our product team to solve problems for specific industries like home services, auto dealers, and healthcare providers.

You'll work directly with our product managers to build AI-powered features that address real business challenges in these verticals. Your work will impact thousands of local businesses that use Podium daily.

What you will be doing:

• Research vertical-specific workflows to identify where AI can have the biggest impact
• Become an expert in the operations of locally run businesses
• Help develop knowledge bases and decision trees for industry-specific AI agents
• Create metrics to measure AI performance in different vertical contexts
• Work with engineers to test and refine vertical AI features
• Talk directly with customers to gather feedback on our vertical solutions
• Identify key integration points with industry-specific systems and partners
• Implement practical data-powered AI tools – not just another chatbot

What you should have:

• Student in Computer Science, Information Systems, Analytics or similar fields graduating between Jan - December 2026
• Demonstrated experience building with AI technologies through coursework, side projects, or hackathons (e.g., creating custom LLM applications, fine-tuning models, or developing AI-driven solutions)
• Basic understanding of data analysis and machine learning concepts
• Familiarity with at least one business vertical (auto, healthcare, home services) is a plus
• Strong analytical thinking and clear communication skills
• Comfortable with ambiguity and fast-paced environments
• Team player who takes responsibility and shares credit

What you’ll learn: 

• How to work with LLMs and agent-based AI systems
• Methods for integrating with vertical-specific software systems and data
• Techniques for evaluating AI performance in real business contexts
• Approaches to product development in a fast-growing AI company
• Skills for translating customer needs into AI product requirements

Benefits

• (If local to Utah) Work in this building in Lehi, UT 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

About the team

We're building AI agents that do real work - texting with customers, qualifying leads, booking appointments, and closing deals. These aren't chatbots. They're agents that integrate into business systems, make decisions, and operate alongside humans. We move fast: ship features, watch real customers use them, learn, repeat.

About the role

You'll own both the product people use today and the platform we're building for tomorrow. This means shipping features that drive growth this quarter while architecting the systems that will power Podium for years to come. You're building products that businesses actually love using - consumer-grade experiences for the SMB market.

Here's what makes this role different: At Podium, product managers are builders. You'll use AI tools - Claude, Cursor, LLMs - to prototype UIs, write code, and ship features alongside engineers. We don't believe you need a CS degree to build. We believe you need curiosity, agency, and a willingness to learn. If you can articulate what needs to exist, AI can help you build it. This is the new SDLC, and we're pioneering it together.

This position is based in Lehi, UT. 

In this role, you will:

• Own strategy end-to-end - Define what we build and why, from customer-facing features to platform infrastructure
• Build, don't just spec - Use AI tools to prototype, write code, and ship alongside engineers. PMs here are builders
• Spend time with customers - Watch how they work, understand their workflows, identify what's missing
• Ship with speed - Get features in front of customers fast, learn from real usage, iterate based on data
• Make company-level decisions - Architecture choices, partnership strategy, integration priorities that affect how all teams build
• Design for scale - Build systems, patterns, and platforms that other teams will leverage

You might thrive in this role if you:

• High agency - You see what needs to happen and make it happen. You don't wait for permission
• Builder mindset - You've shipped products that customers love. You're not afraid to get into the weeds
• Technically curious - You may not be an engineer, but you understand systems, ask technical questions, and want to learn how things work
• Speed matters to you - You'd rather ship and learn than perfect in isolation
• Customer-obsessed - You believe great products come from understanding real workflows, not committee meetings
• Learning trajectory - You're excited about using AI to build. You see this as the future of product work

What sets you apart:

• Built 0→1 products that scaled to real customer adoption
• Experience with AI agents, LLMs, or human-in-the-loop systems
• You've used AI tools (Claude, Cursor) to build prototypes or ship code
• Startup or founder experience - you've worn multiple hats and figured it out
• Vertical SaaS or SMB product experience
• Technical background (can read/write Python, React, SQL) is a plus but not required

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits: 

• (If local to Utah) Work in this building in Lehi, UT 5 days a week
• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

• Prospect, educate & qualify leads to create sales-ready opportunities 
• Master the ability to evangelize the Podium story 
• Align Podium solutions with prospect business objectives & needs 
• Collaborate with sales reps to schedule prospect calls, meetings and demos 
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers 
• Make strategic outbound calls & emails daily 
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM 
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed

• Geographically located in LAHORE and MUST come into our office
• Speak English fluently
• 4-year degree preferred in Business or related field 
• Two years B2B technical sales experience (or other qualified sales experience) 
• Proven success in prospecting new markets and setting appointments with new business

Please note that candidates who have interviewed with our team within the past 6 months are not eligible for reevaluation at this time.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

Senior Full Stack Engineer

We’re building the tools that help local businesses connect, grow, and win.

We’re looking for a Senior Full Stack Engineer who’s excited to solve big challenges across our stack — Elixir/Phoenix on the backend and React + LiveView on the frontend.

You’ll ship features end-to-end, influence technical direction, and help shape a platform that thousands of businesses rely on every day.

What you will be doing:

You’ll design and build full-stack features that are fast, reliable, and loved by users. You’ll collaborate closely with product and design, make architecture decisions, and help keep our systems running smoothly as we scale.

You’ll also play a key role in leveling up the team — sharing knowledge, reviewing code, and mentoring others.

What you should have:

• 7+ years of experience building production systems.
• Expertise with Elixir/Phoenix, or equivalent frameworks like Rails or Django.
• Strong frontend experience with React (or similar frameworks like Vue or Svelte).
• Solid understanding of PostgreSQL and search tools like Elasticsearch.
• A track record of owning systems end-to-end and delivering high-quality code.
• Familiarity with AI-assisted coding tools (Copilot, ChatGPT, Cursor) — we love engineers who embrace new ways to move faster.

What we hope you have:

• Experience at a fast-moving startup or SaaS company.
• Deep Elixir/Phoenix or LiveView experience.
• Exposure to Kubernetes, Kafka, GraphQL, or distributed systems.
  
• A passion for helping teammates grow.

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

We’re looking for hardcore closers. If you love chasing and closing deals, you are the right candidate for us. Podium Account Executives develop genuine relationships with prospects, understand their needs, and sells to those needs. We’re looking for sales reps who are winners, having shown consistent success exceeding quotas in a previous sales role.

What you will be doing:

• Successfully close new business through relationship-based selling 
• Master the ability to evangelize the Podium story 
• Achieve and exceed monthly and quarterly quotas 
• Align Podium solutions with prospect business objectives/needs 
• Successfully manage and overcome prospect objections
• Collaborate effectively with the account team and others to drive new business 
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers

What we're looking for:

• You have 2-3 years of sales experience with closing, in high-volume B2B or SaaS environments
• Proven success in penetrating new markets and closing new business 
• Consistent over-achievement in past positions 
• Proven prospecting and sales cycle management skills

What you should have:

• Passion for online reviews and empowering SMBs 
• Demonstrated leadership ability (we want natural leaders) 
• Tenacious hunger to win business and close deals 
• Demonstrated experience and success in a sales role, preferably software sales 
• Ability to confidentially and effectively speak with prospects of all levels (including CEO’s & VPs) 
• Ability to work in fast paced, changing environment with minimal direction 
• Self driven, motivated and results oriented

What we bring:

• Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package.
• A generous $650 monthly ‘Benefits & Wellbeing’ allowance, spent how you please.
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

Senior Full Stack Engineer

We’re building the tools that help local businesses connect, grow, and win.

We’re looking for a Senior Full Stack Engineer who’s excited to solve big challenges across our stack — Elixir/Phoenix on the backend and React + LiveView on the frontend.

You’ll ship features end-to-end, influence technical direction, and help shape a platform that thousands of businesses rely on every day.

What you will be doing:

You’ll design and build full-stack features that are fast, reliable, and loved by users. You’ll collaborate closely with product and design, make architecture decisions, and help keep our systems running smoothly as we scale.

You’ll also play a key role in leveling up the team — sharing knowledge, reviewing code, and mentoring others.

What you should have:

• 7+ years of experience building production systems.
• Expertise with Elixir/Phoenix, or equivalent frameworks like Rails or Django.
• Strong frontend experience with React (or similar frameworks like Vue or Svelte).
• Solid understanding of PostgreSQL and search tools like Elasticsearch.
• A track record of owning systems end-to-end and delivering high-quality code.
• Familiarity with AI-assisted coding tools (Copilot, ChatGPT, Cursor) — we love engineers who embrace new ways to move faster.

What we hope you have:

• Experience at a fast-moving startup or SaaS company.
• Deep Elixir/Phoenix or LiveView experience.
• Exposure to Kubernetes, Kafka, GraphQL, or distributed systems.
  
• A passion for helping teammates grow.
  
  

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits: 

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local businesses.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.

You will be expected to travel up to 20% of the time. 

What you will be doing:

• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
• Help customers achieve maximum value from products and achieve business objectives
• Responsible for identifying opportunities for upselling and cross-selling within existing accounts
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly
• Empathetic and customer-centric mindset, committed to driving customer success
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
• Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Experience with customer success platforms and tools.
• Familiarity with CRM and customer support software.
• Knowledge of online reputation management and customer feedback processes.

Why you’ll love working here: 

• Podium is the best place to work to:
• Join the leaders in AI agents
• Unlock career-defining growth
• Build with world-class talent
• Make a real impact on local businesses

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local businesses.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.

You will be expected to travel up to 20% of the time. 

What you will be doing:

• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
• Help customers achieve maximum value from products and achieve business objectives
• Responsible for identifying opportunities for upselling and cross-selling within existing accounts
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly
• Empathetic and customer-centric mindset, committed to driving customer success
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
• Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Experience with customer success platforms and tools.
• Familiarity with CRM and customer support software.
• Knowledge of online reputation management and customer feedback processes.

Why you’ll love working here: 

• Podium is the best place to work to:
• Join the leaders in AI agents
• Unlock career-defining growth
• Build with world-class talent
• Make a real impact on local businesses

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local businesses.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.

You will be expected to travel up to 20% of the time. 

What you will be doing:

• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
• Help customers achieve maximum value from products and achieve business objectives
• Responsible for identifying opportunities for upselling and cross-selling within existing accounts
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly
• Empathetic and customer-centric mindset, committed to driving customer success
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
• Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Experience with customer success platforms and tools.
• Familiarity with CRM and customer support software.
• Knowledge of online reputation management and customer feedback processes.

Why you’ll love working here: 

• Podium is the best place to work to:
• Join the leaders in AI agents
• Unlock career-defining growth
• Build with world-class talent
• Make a real impact on local businesses

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

• Successfully help team members close new business 
• Master the ability to evangelize the Podium story 
• Achieve and exceed team monthly and quarterly quotas 
• Align Podium solutions with prospect business objectives/needs 
• Build new territories
• Hire and scale your team
• Comfortable leading with radical candor and are willing to have tough conversations 

• Passion for modernizing the way business happens locally and empowering SMBs 
• Demonstrated leadership ability
• Tenacious hunger to win business and close deals 
• Demonstrated experience and success in a sales role, preferably software sales 
• Experience with quota and commission compensation structure 
• Ability to confidentially and effectively speak with prospects of all levels (including CEO’s & VPs) 
• Excellent written and verbal communications skills 
• Highly organized and strong time management skills 
• Ability to work in fast paced, changing environment with minimal direction 
• Self driven, motivated and results oriented
• 1+ years managing Account Executives

• 4-year degree preferred in Business or related field 
• 3+ years B2B software sales experience 
• Proven success in penetrating new markets and closing new business 
• Consistent over-achievement in past and current positions 
• Proven prospecting and sales cycle management skills

Benefits

• (If local to Utah) Work in this building in Lehi, UT 5 days a week
• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

About the team

We're building AI agents that do real work - texting with customers, qualifying leads, booking appointments, and closing deals. These aren't chatbots. They're agents that integrate into business systems, make decisions, and operate alongside humans. We move fast: ship features, watch real customers use them, learn, repeat.

About the role

You'll own both the product people use today and the platform we're building for tomorrow. This means shipping features that drive growth this quarter while architecting the systems that will power Podium for years to come. You're building products that businesses actually love using - consumer-grade experiences for the SMB market.

Here's what makes this role different: At Podium, product managers are builders. You'll use AI tools - Claude, Cursor, LLMs - to prototype UIs, write code, and ship features alongside engineers. We don't believe you need a CS degree to build. We believe you need curiosity, agency, and a willingness to learn. If you can articulate what needs to exist, AI can help you build it. This is the new SDLC, and we're pioneering it together.

This position is based in Lehi, UT. 

In this role, you will:

• Own strategy end-to-end - Define what we build and why, from customer-facing features to platform infrastructure
• Build, don't just spec - Use AI tools to prototype, write code, and ship alongside engineers. PMs here are builders
• Spend time with customers - Watch how they work, understand their workflows, identify what's missing
• Ship with speed - Get features in front of customers fast, learn from real usage, iterate based on data
• Make company-level decisions - Architecture choices, partnership strategy, integration priorities that affect how all teams build
• Design for scale - Build systems, patterns, and platforms that other teams will leverage

You might thrive in this role if you:

• High agency - You see what needs to happen and make it happen. You don't wait for permission
• Builder mindset - You've shipped products that customers love. You're not afraid to get into the weeds
• Technically curious - You may not be an engineer, but you understand systems, ask technical questions, and want to learn how things work
• Speed matters to you - You'd rather ship and learn than perfect in isolation
• Customer-obsessed - You believe great products come from understanding real workflows, not committee meetings
• Learning trajectory - You're excited about using AI to build. You see this as the future of product work

Experience: 3-6+ years building products.

What sets you apart:

• Built 0→1 products that scaled to real customer adoption
• Experience with AI agents, LLMs, or human-in-the-loop systems
• You've used AI tools (Claude, Cursor) to build prototypes or ship code
• Startup or founder experience - you've worn multiple hats and figured it out
• Vertical SaaS or SMB product experience
• Technical background (can read/write Python, React, SQL) is a plus but not required

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits: 

• (If local to Utah) Work in this building in Lehi, UT 5 days a week
• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Sr. Product Designer, AI

We're building AI Employees that run local businesses - agents that answer phones, book appointments, and close deals autonomously 24/7. Deployed at 100,000+ locations handling thousands of daily customer conversations across auto dealerships, home services companies, and aesthetics and wellness clinics.

You'll design how humans work alongside AI, and the systems they rely on when they're not. The interaction patterns for this don't exist yet - you'll help create them.

You'll be a design lead on this team, partnering directly with PM and engineering on some of the hardest UX problems in applied AI right now.

What you'll do:

• Design AI agent experiences - how agents show up, how they hand off to humans, and how they fail gracefully
• Define interaction models for AI-first workflows - how people understand what their agents are doing, step in when needed, and get better outcomes over time
• Design the core business workflows that sit alongside our agents - the records, queues, and dashboards that operators live in daily
• Make deeply complex systems feel simple to people who don't care how they work
• Set the design standard for the team and raise the craft bar across the entire product surface
• Lead with customers - on-site, running your own research, and using it to drive what we build next
• Drive alignment across PM, engineering, and GTM without needing a defined process to do it

You might be a fit if:

• 4-5 years designing complex software that real people use daily under pressure - you've worked on systems where the underlying technology is powerful but the experience has to feel simple
• Track record of defining interaction paradigms, not just executing within them - you've invented patterns that didn't exist before, not just iterated on established ones
• Proven ability to do your own research and bring it back as product direction, not just design artifacts - you talk to customers, watch how they work, and walk out knowing what to build next
• Comfortable moving between high-ambiguity AI interaction problems and the core SaaS workflows that tie them together - you don't treat one as more interesting than the other
• CS degree or equivalent builder experience - you've shipped code, understand how systems work under the hood, and don't need engineering to explain why something is hard
• Prototypes in code as a default, not a last resort - Cursor, Claude Code, or similar are already part of how you work
• Comfortable designing across every surface the product touches - you don't get precious about the medium
• Curious about AI and how it changes the products you build - you don't need to be an expert but you need to care
• Background in home services, health/wellness, or automotive a plus

Why this matters

People are trusting AI agents to represent their business - to talk to their customers, handle their leads, and make decisions on their behalf. When the experience breaks down, trust goes with it. When it works, they hand off more.

Design is what determines which way that goes.

Your work shapes how 100,000+ businesses experience AI - and how far they're willing to trust it.

Our culture

We enjoy the (bull) ride - fulfilled by working hard and winning as a team. We don't have relaxed standards or easy jobs.

How we work:

• Extreme urgency - speed is a competitive advantage
• Optimize for the customer - all decisions center on helping them win
• Go to the source - sit in dispatch centers, understand root causes
• Extreme ownership - proactively identify challenges and solve problems
• Early input, better output - seek feedback at lowest investment stage
• Impact over activity - focus on outcomes that move the needle
• Always above the bikeshop - we're scrappy and treat resources like our own

Benefits

• (If local to Utah) Work in this building in Lehi, UT 5 days a week
• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

We are seeking a high-performing sales leader to serve as our VP of Sales. This individual will be responsible for building, leading, and executing the sales strategy for our Home Services vertical. As a key member of the senior leadership team, this leader will partner closely with leaders across the business to define and execute go-to-market initiatives and scale a world-class sales organization.

This role is required to be in office 5 days per week in our Lehi HQ.

What you will be doing: 

• Own and execute the sales strategy that will transform the Home Services industry with AI agents.
• Lead and mentor a high-performing sales organization, including leaders and individual contributors.
• Maintain a deep understanding of the competitive landscape to inform our broader strategy to win the Home Services vertical
• Attract and retain top sales talent.
• Provide ongoing coaching and mentorship in strategic selling, pipeline development, forecasting, and deal execution.
• Partner with the cross-functional leaders to define and implement a winning go-to-market (GTM) strategy.
• Develop and execute sales plans to achieve revenue targets and growth goals.
• Guide key strategic deals and lead complex negotiations.
• Develop, track, and manage sales forecasts, goals, and key performance metrics.
• Ensure accurate pipeline management and forecasting at the rep and team level.

What you should have: 

• SaaS sales experience required.
• Strong background in SMB outbound sales.
• 5+ years of sales leadership experience, including experience “leading leaders.” 
• A proven track record of exceeding revenue goals.
• Experience building, scaling, and leading high-performing sales teams and organizations.
• Demonstrated success in developing and executing go-to-market strategies and sales plans.
• Experience with Home Services vertical is a plus.
• Proven ability to train and develop talent.
• Strong analytical skills with experience using metrics to drive decision-making and forecasting.
• Excellent communication, leadership, and collaboration skills.
• Ability to thrive in a fast-paced, high-growth environment.
  
  

Benefits:

• (If local to Utah) Work in this building in Lehi, UT, 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

At Podium, we’re seeking an AI Mid-Market Customer Success Manager to work with our high-value customers. Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn. We’re looking for a versatile A-player who can meet with both C-suite and day-to-day contacts - speaking to the ROI of the platform while troubleshooting issues. Within this role, you’ll have ample opportunity for career advancement and cross-functional partnership.

What you will be doing:

• Serve as the primary post-sales point of contact for a variety of Mid-Market business customers. You’ll be the quarterback for the customer at Podium for inquiries, issues, and escalations.
• Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Develop strong relationships with customers and become a trusted advisor.
• Work cross-functionally to relay product feedback

What you should have:

• Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• Demonstrated ability to go above and beyond to maximize retention save %
• Demonstrated experience and success in a customer success or account management role
• Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs)
• Ability to provide strategic contributions through proven active involvement in shaping departmental strategies
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Scored top 10% in your performance reviews for the past 3 years  
• 5+ years customer success, onboarding or account management experience
• 3+ years B2B software experience
• 4-year degree required  
• Consistent over-achievement in past and current positions

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local businesses

Benefits

• Work in Podium HQ in Lehi, UT 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

At Podium, we’re seeking an AI Mid-Market Customer Success Manager to work with our high-value customers. Our mission at Podium is to make business and customer communications more effective, convenient, and streamlined with our products that leverage AI. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn. We’re looking for a versatile A-player who can meet with both C-suite and day-to-day contacts - speaking to the ROI of the platform while troubleshooting issues. Within this role, you’ll have ample opportunity for career advancement and cross-functional partnership.

What you will be doing:

• Serve as the primary post-sales point of contact for a variety of Mid-Market business customers. You’ll be the quarterback for the customer at Podium for inquiries, issues, and escalations.
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Develop strong relationships with customers and become a trusted advisor.
• Work cross-functionally to relay product feedback

What you should have:

• Experience and passion for increasing the value of the customer by increasing the breadth and/or depth of their usage of products
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• Demonstrated ability to go above and beyond to maximize retention save %
• Demonstrated experience and success in a customer success or account management role
• Ability to confidently and effectively speak with customers of all levels (including CEO’s, Owners & VPs)
• Ability to provide strategic contributions through proven active involvement in shaping departmental strategies
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Scored top 10% in your performance reviews for the past 3 years  
• 5+ years customer success, onboarding or account management experience
• 3+ years B2B software experience
• 4-year degree required  
• Consistent over-achievement in past and current positions

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits

• Work in Podium HQ in Lehi, UT 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances. 

What you will be doing:

• Primary contact during the first 30 days of the new customer experience 
• Podium product expert
• Manage potential escalations within the first 30 days
• Coordinate all account connections (product and integration-related)
• Ensure product adoption through various outreach methods and health scoring of accounts
• Implement and configure AI agents 
• Ensure effective hand-off to CSMs after the onboarding period is over
• Conduct full-team trainings for all locations in every account, covering best practices
• Coordinating and responding to client issues
• Building new processes and working with different departments to create a smooth implementation experience

What you should have:

• 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• A bachelor's degree in business or a similar field.
• Exceptional written and communication skills
• Experience communicating directly with clients
• Proven track record of managing multiple concurrent projects with varying complexity levels
• Excellent problem-solving skills
• Self-starter with prior experience navigating complex customer environments
• Ability to sort through large volumes of data and drive insights and results
• Interest in further understanding and working with AI agents

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Bachelor’s degree.
• Experience with Gainsight and Salesforce

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local businesses

Benefits:

• Transparent culture
• Work onsite in Lehi, UT, 5 days a week
• Great opportunities for career growth
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

As an AI Strategic Customer Success Consultant, you will be responsible for supporting the relationships with Podium’s high-value, strategic clients. You will help ensure customer satisfaction, support product adoption, and assist in demonstrating to our clients the value they are getting out of Podium’s interaction platform. You will also aid in retaining and increasing the revenue from your customer portfolio.

What you will be doing: 

• Partnering with an Enterprise Customer Success Manager, you will help business owners identify, design, and implement the process changes that will make Podium a seamless part of their business.
• Manage a book of Strategic Enterprise customers
• Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals.
• Help clients set performance goals and obsess over their success. You will help analyze performance, troubleshoot client challenges, and design creative solutions to obstacles.
• You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness, and delight our clients.
• Your metrics will be focused on growth and retention.
• Email/direct customer communication expectations are determined by customer need. Both the AM and CSM should be CC’d to support as appropriate.
• Maintaining documentation/SOPs for customer account details with assistance from the AM.
• Assist with reporting the value of Podium products in weekly syncs, monthly check-ins, and quarterly EBRs, as needed.
• Tracking cases, bugs, and ongoing projects. 

What you should have: 

• 3+ years of Customer Success experience, Enterprise experience a plus, but not required
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Ability to identify and highlight customer ROI and business value.
• Strong ability to think at scale while balancing customer experience outcomes.
• Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics.
• Strong skills in being a thought leader for the team and company.
• Proven success in helping clients make better decisions.
• Success in effectively decreasing churn, increasing revenue, and wowing your customers.
• Experience working in professional services, managed services, or a SaaS company.
• Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last.
• Confidence confronting daily changes and obstacles in order to succeed in this environment of mastering new things.
• Focused on being solution-oriented with creative and efficient options. 
• Come prepared each day to take initiative and have the motivation to complete tasks assigned by the team or discussed with your customer portfolio. 

 What you should know:

• Must be available to work onsite at our Guatemala City office in Zone 10, Monday - Friday

Benefits:

• Bono 14 and Christmas bonus
• 13 paid holidays throughout the year
• The office is located in Zone 10, Edificio Interamericas

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

The Opportunity

As a Sales Development Representative (SDR), you’ll play a pivotal role in Podium’s mission to modernise how local businesses grow. Acting as the first point of contact for prospective customers, you’ll introduce them to Podium’s suite of business-critical SaaS tools that help drive foot traffic, manage online reputation, and streamline customer communications.

Whether it’s a boutique retailer, a multi-site chain, or a car dealership trying to compete online, you’ll be on the frontlines sparking interest, uncovering pain points, and qualifying leads that are ready to see how Podium can transform their customer experience. Most of the time, we’re exactly what they’ve been looking for.

We’re also committed to growing our sales team from within. This role offers a clear progression path into an Account Executive position, with coaching, enablement, and hands-on mentorship designed to help top-performing SDRs step into closing roles. If you’re hungry to grow your career in tech sales, this is the launchpad.

What Your Day Will Look Like

• Prospect into the industry-specific sectors to generate and qualify leads, creating sales-ready opportunities for the Account Executive team.
• Make high-volume outbound cold calls and emails to owners, operators, and decision makers.
• Initiate the sales process by educating prospects on how Podium can address industry - specific challenges (e.g., customer reviews, missed messages, SMS marketing).
• Exceed monthly quotas for qualified demos, pipeline creation, and opportunity generation.
• Collaborate closely with Account Executives to schedule product demos and ensure a smooth handoff.
• Log and manage pipeline activity in Salesforce, maintaining accurate data and notes.
  
  

What You Bring

• A strong interest in engaging with small and medium-sized business owners.
• Excellent verbal and written communication skills. You’re confident, persuasive, and personable.
• A driven, self-motivated attitude with the resilience to thrive in a high-volume outbound environment.
• Demonstrated success meeting or exceeding KPIs in previous roles.
• Experience in technology sales and a passion for helping similar businesses grow.
• A desire to launch or grow your career in tech sales, with a learning mindset and coachable attitude.

What we bring:

• Real growth and transparent career development opportunities - we’re still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package - uncapped earnings + accelerator commissions above quota.
• A generous $650 monthly ‘Benefits & Wellbeing’ allowance, spent how you please.
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment. All successful candidates will be required to undergo a national crime check and are required to maintain full working rights in Australia. 

The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances. 

What you will be doing:

• Primary contact during the first 30 days of new customer experience 
• Podium product expert
• Manage potential escalations within the first 30 days
• Coordinate all account connections (product and integration-related)
• Ensure product adoption through various outreach methods and health scoring of accounts
• Implement and configure AI agents 
• Ensure effective hand-off to CSMs after the onboarding period is over
• Conduct full-team trainings for all locations in every account, covering best practices
• Coordinating and responding to client issues
• Building new processes and working with different departments to create a smooth implementation experience

What you should have:

• 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• A bachelor's degree in business or a similar field.
• Exceptional written and communication skills
• Experience communicating directly with clients
• Proven track record of managing multiple concurrent projects with varying complexity levels
• Excellent problem-solving skills
• Self-starter with prior experience navigating complex customer environments
• Ability to sort through large volumes of data and drive insights and results
• Interest in further understanding and working with AI agents

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Bachelor’s degree.
• Experience with Gainsight and Salesforce

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits:

• Transparent culture
• Work onsite in Lehi, UT, 5 days a week
• Great opportunities for career growth
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances. 

What you will be doing:

• Primary contact during the first 30 days of new customer experience 
• Podium product expert
• Manage potential escalations within the first 30 days
• Coordinate all account connections (product and integration-related)
• Ensure product adoption through various outreach methods and health scoring of accounts
• Implement and configure AI agents 
• Ensure effective hand-off to CSMs after the onboarding period is over
• Conduct full-team trainings for all locations in every account, covering best practices
• Coordinating and responding to client issues
• Building new processes and working with different departments to create a smooth implementation experience

What you should have:

• 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• A bachelor's degree in business or a similar field.
• Exceptional written and communication skills
• Experience communicating directly with clients
• Proven track record of managing multiple concurrent projects with varying complexity levels
• Excellent problem-solving skills
• Self-starter with prior experience navigating complex customer environments
• Ability to sort through large volumes of data and drive insights and results
• Interest in further understanding and working with AI agents

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Bachelor’s degree.
• Experience with Gainsight and Salesforce

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local businesses

Benefits:

• Transparent culture
• Work onsite in Lehi, UT, 5 days a week
• Great opportunities for career growth
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The AI Onboarding Specialist is a vital part of the Podium team. Responsible for the initial implementation and onboarding of new customer accounts with a focus on AI agents. Responsible for the organization and management of account connections, integration fulfillment, tailored team trainings for all locations in any given account, resolving customer issues, and customer usage monitoring to bring about the successful completion of new customer implementation. The Onboarding Manager also has a major role in creating new processes internally and needs to be able to adjust quickly to changing circumstances. 

What you will be doing:

• Primary contact during the first 30 days of new customer experience 
• Podium product expert
• Manage potential escalations within the first 30 days
• Coordinate all account connections (product and integration-related)
• Ensure product adoption through various outreach methods and health scoring of accounts
• Implement and configure AI agents 
• Ensure effective hand-off to CSMs after the onboarding period is over
• Conduct full-team trainings for all locations in every account, covering best practices
• Coordinating and responding to client issues
• Building new processes and working with different departments to create a smooth implementation experience

What you should have:

• 1-2 years of experience in a customer onboarding/implementation role (in SaaS is a plus)
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• A bachelor's degree in business or a similar field.
• Exceptional written and communication skills
• Experience communicating directly with clients
• Proven track record of managing multiple concurrent projects with varying complexity levels
• Excellent problem-solving skills
• Self-starter with prior experience navigating complex customer environments
• Ability to sort through large volumes of data and drive insights and results
• Interest in further understanding and working with AI agents

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Bachelor’s degree.
• Experience with Gainsight and Salesforce

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local businesses

Benefits:

• Transparent culture
• Work onsite in Lehi, UT, 5 days a week
• Great opportunities for career growth
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

As an AI Customer Success Manager - SMB (Home Services), you will own the success and health for a Home Services segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.

What you will be doing:

• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
• Help customers achieve maximum value from products and achieve business objectives
• Responsible for identifying opportunities for upselling and cross-selling within existing accounts
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly
• Empathetic and customer-centric mindset, committed to driving customer success
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
• Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Experience with customer success platforms and tools.
• Familiarity with CRM and customer support software.
• Knowledge of online reputation management and customer feedback processes.

Benefits

• Work in this building in Lehi, UT 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

As an AI Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.

What you will be doing:

• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
• Help customers achieve maximum value from products and achieve business objectives
• Responsible for identifying opportunities for upselling and cross-selling within existing accounts
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly
• Empathetic and customer-centric mindset, committed to driving customer success
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
• Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Experience with customer success platforms and tools.
• Familiarity with CRM and customer support software.
• Knowledge of online reputation management and customer feedback processes.

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits

• Work in Lehi, UT, 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

As an AI Enterprise CSM, you will be responsible for supporting the relationships with Podium’s high-value, strategic clients. You will help ensure customer satisfaction, support product adoption, and assist in demonstrating to our clients the value they are getting out of Podium’s interaction platform. You will also aid in retaining and increasing the revenue from your customer portfolio.

What you will be doing: 

• Serve as the primary post-sales point of contact for a variety of Enterprise business customers. You’ll be the quarterback for the customer at Podium for inquiries, issues, and escalations.
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
• Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals.
• Help clients set performance goals and obsess over their success. You will help analyze performance, troubleshoot client challenges, and design creative solutions to obstacles.
• You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness, and delight our clients.
• Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Email/direct customer communication expectations are determined by customer need. Both the AM and CSM should be CC’d to support as appropriate.
• Maintaining documentation/SOPs for customer account details with assistance from the Account Executive. 
• Assist with reporting the value of Podium products in weekly syncs, monthly check-ins, and quarterly EBRs, as needed.
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Tracking cases, bugs, and ongoing projects. 
• Work cross-functionally to relay product feedback
• Your metrics will be focused on growth and retention.
• You will travel 15% to 20% of the time. 

What you should have: 

• 3+ years of Enterprise Customer Success experience
• Experience in Automotive, Home Services, or a similar industry 
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes
• Ability to identify and highlight customer ROI and business value.
• Strong ability to think at scale while balancing customer experience outcomes.
• Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics.
• Strong skills in being a thought leader for the team and company.
• Proven success in helping clients make better decisions.
• Success in effectively decreasing churn, increasing revenue, and wowing your customers.
• Experience working in professional services, managed services, or a SaaS company.
• Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last.
• Confidence in confronting daily changes and obstacles is required to succeed in this environment of mastering new things.
• Focused on being solution-oriented with creative and efficient options. 
• Come prepared each day to take initiative and have the motivation to complete tasks assigned by the team or discussed with your customer portfolio. 

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits

• Work in Podium HQ in Lehi, UT, 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

Our Customer Support efforts are essential to our customers' experience, helping to answer questions,  troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.

What you will be doing:

• You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
• You will become an expert in Podium products, both at a technical and customer use-case level.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will work with Podium to increase organizational efficiencies, share feedback,  and  help others work smarter while driving customer value higher.
• You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term! 

General terms of contract fulfillment:

• Ticket Resolution + Case Volume
• Customer Satisfaction + Quality of Customer Interactions

What experience you should have:

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Guatemala City, Guatemala
  
• 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
• Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
• Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
• You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)

What you should know:

• Compensation: Q10,625 monthly (Please note that this compensation package is fixed and not subject to negotiation)
• Must be available to work onsite at our Guatemala City office in Zone 10, Monday - Friday within U.S. business hours

Benefits

• Bono 14 and Christmas bonus
• 13 paid holidays throughout the year
• Office is located in Zone 10, Edificio Interamericas

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

What You Will Be Doing

• Manage and act as the main point of contact for a high-volume portfolio (100+ Podium Clients).

• Own customer renewals and be directly responsible for retention performance.

• Identify and drive upsell opportunities within your portfolio.

• Proactively monitor customer health, usage trends, and engagement metrics to mitigate churn risk.

• Educate customers on best practices to increase product adoption and ROI.

• Collaborate cross-functionally with Sales, Onboarding, Product, and Marketing to advocate for customers and improve the overall experience.

• Maintain accurate CRM documentation and forecasdct renewal and expansion opportunities.

What You Should Have

• 3–5 years of experience in Customer Success, Accounts Management, Retention, Collection, Sales, or simlar Customer-Facing roles (SaaS preferred).

• Strong commercial mindset with comfort dicusing different commercial terms.

• Great job stability is required.

• Excellent written and spoken English.

• Strong communication skills with the ability to influence and build trust with small business owners.

• Analytical mindset with the ability to interpret usage data and identify risk signals.

• Ability to work onsite in our Guatemala City (Zone 10) office, Monday–Friday.

What Will Make You Stand Out

• Experience in SaaS or technology environments.

• Experience working for client porfolios.

• Familiarity with CRM platforms (Salesforce) and customer success tools.

• Experience working with small business customers.

• High adaptability and comfort in fast-paced, performance-driven environments.

What You Should Know

• Onsite role – Zone 10, Guatemala City (Edificio Inter-americas).

• Monday – Friday, regular business hours.

• This role includes performance expectations.

Benefits

• Competitive salary – Starting at Q10,000 monthly.

• Law Benefit, Health and Life Insurance, free parking. Equipment is provided

• 13 days of paid holidays. 

The Role

Podium is looking for a world-class Staff Mobile Engineer to lead the evolution of our mobile ecosystem. Our mobile apps are the primary interface for local businesses to manage their reputation and communicate with customers. As we scale our industry-leading AI Agent platform, we need a mobile leader who can architect how autonomous agents interact, think, and perform within our native iOS and Android environments.

In this role, you won’t just build features; you will be the technical anchor for mobile across Podium. You will design the high-performance, real-time architectures that allow AI Agents to autonomously handle complex workflows, ensuring a seamless experience across all touch points. We move fast, leveraging cutting-edge tools like Claude Code, Cursor and Codex to accelerate our delivery and focus on solving the hardest problems.

If you thrive in high-stakes, fast-paced environments, enjoy solving complex architectural challenges at the intersection of Mobile and Agentic AI, this role is for you!

What you will be doing

• Architect Mobile-First AI: Design and scale the foundational architecture of our native iOS (Swift) and Android (Kotlin) applications to support agentic workflows, multi-turn conversations, and real-time AI interactions.
• Drive the Agent Interface: Lead the implementation of mobile-specific AI capabilities, focusing on low-latency streaming, multi-modal inputs, and agentic state management on the client side.
• Own the Mobile Lifecycle: Take full ownership of the mobile development lifecycle—from initial architectural specs to deployment, CI/CD optimization on AWS, and production reliability.
• Mentor & Multiply: Act as a force multiplier for the engineering org. You’ll provide thoughtful, kind code reviews and mentor engineers across all levels, helping them level up their mobile and AI craft.
• Navigate Ambiguity: Prototype rapidly and iterate on complex challenges—such as offline syncing of agent states and high-volume data pipelines—with little guidance.
  
  

What you should have

• 8+ years of professional software engineering experience, with a deep focus on native mobile development.
• Native iOS & Android Mastery: Proven expertise in either Swift and/or Kotlin with the expectation you will be working in both. You should be comfortable leading technical decisions and reviewing code across both platforms.
• Staff-level Leadership: A track record of leading multi-quarter projects, fleshing out requirements, and driving technical strategy for a mobile organization.
• Modern Tooling Proficiency: Experience utilizing AI-assisted development tools (e.g., Claude Code, Cursor, Codex) to drive engineering velocity and code quality.
• Architectural Mastery: Strong experience with mobile design patterns, threading, and memory management, specifically as it relates to handling long-running asynchronous AI tasks.
  
  

What we hope you have

• Fullstack Exposure: Familiarity with our backend and frontend stack: Python, Elixir, React, and TypeScript.
• Data Strategy: Strong experience with GraphQL for efficient mobile data fetching and real-time subscriptions.
• Agentic Frameworks: Experience with modern agent frameworks or implementing multi-step reasoning and orchestration patterns on mobile devices.
• Passion for Growth: A dedicated approach to supporting new team members through building a disciplined, collaborative engineering culture.
  
  

Why you’ll love working here:

Podium is the best place to work to:

• Join the leaders in AI Agents
• Unlock career-defining growth
• Build with world-class talent
• Make a real impact on local business
  
  

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Role Overview

As a Customer Onboarding Manager, you will own the first 60 days of the customer journey, ensuring a seamless implementation and successful product launch. You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.

This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.

What You Will Be Doing

• Serve as the primary point of contact during the first 30–60 days of the client's lifecycle.

• Lead end-to-end onboarding and implementation for new Podium accounts.

• Coordinate product setup, integrations, and account configurations.

• Drive time-to-value by ensuring customers successfully launch and adopt the platform.

• Conduct tailored onboarding sessions and full-team trainings across customer locations.

• Proactively manage and resolve onboarding-related escalations.

• Maintain detailed documentation and project tracking within CRM systems.

• Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.

What You Should Have

• Fluent English (written and spoken).

• 3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.

• Proven ability to manage multiple projects simultaneously with clear deadlines.

• Strong client-facing communication skills and executive presence.

• Experience leading virtual trainings or customer workshops.

• High attention to detail and strong organizational skills.

• Analytical mindset with comfort reviewing usage data.

• Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.

What Will Make You Stand Out

• Experience with Salesforce, Gainsight, or other customer success tools.

• Experience working with SMB customers.

• Experience coordinating integrations or technical implementations.

• Process improvement or operations mindset.

What You Should Know

• Onsite role – Zone 10, Guatemala City.

• Monday–Friday, regular business hours.

• Success in this role is measured by:

  • On-time implementations

  • Product adoption within first 30–60 days

  • Successful handoff to CSM

  • Customer satisfaction during onboarding

Benefits

• Competitive Salary - Starting at Q.9,000

• Law Benefits, Health and Life Insurance

• 13 paid holidays throughout the year,

Staff AI Engineer

The Role

We are looking for a talented Staff AI Engineer to help build and scale our AI Agent platform—a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you’ll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat).

If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you!

What you will be doing

• Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
• Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
• Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
• Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
• Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
• Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have

• 10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Proven success designing and maintaining distributed or high-throughput systems.
• Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
• Excellent communication skills and the ability to work effectively across teams.
• A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Must be willing to work on site, 5 days per week.

What we hope you have

• 2+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring.
• Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior.
• Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
• Hands-on experience with fine-tuning and data curation for improving model performance.

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel 

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Staff AI Engineer

The Role

We are looking for a talented Staff AI Engineer to help build and scale our AI Agent platform—a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you’ll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat).

If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you!

What you will be doing

• Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
• Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
• Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
• Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
• Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
• Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have

• 10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Proven success designing and maintaining distributed or high-throughput systems.
• Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
• Excellent communication skills and the ability to work effectively across teams.
• A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving.
• Ability to thrive in a fast-paced environment with shifting priorities.

What we hope you have

• 2+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring.
• Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior.
• Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns.
• Hands-on experience with fine-tuning and data curation for improving model performance.

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel 

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Role Description

As the Senior Vertical Marketing Manager, you will serve as a pseudo “CMO” for your vertical and become the go-to expert on understanding customer needs, pain points, and the industry landscape. You will play an integral role in Podium’s acquisition efforts, and be responsible for crafting marketing strategies and rolling up your sleeves to execute that strategy to cost effectively drive new customers from your vertical. 

The ideal candidate is an action-oriented, strategic marketer. You love to solve ambiguous problems using data-informed decision making and drive results. You possess exceptional critical thinking skills, a customer-centric mindset, and an excellent track record of building strategies that drive growth.

What you will be doing:

• Own the Strategy & Hit Revenue Goals: You will build and own a comprehensive and cost effective marketing strategy for your assigned vertical to hit or exceed Podium’s bookings targets. You’ll build out a roadmap and be accountable for executing strategy across channels like go-to market Partnerships, Influencer, marketing in external trade publications, facebook groups, forums, threads. You’ll attract prospects by building and disseminating content and webinars in highly relevant topics.  You will continuously analyze performance and iterate on your approach to maximize new customer growth with your space.  
• Drive our Partner Network: Partner marketing is a core vertical channel for Podium and you will be responsible for developing the strategy and executing highly effective marketing campaigns to high leverage partners in service of converting these prospects into paying customers.  You'll also tap into this partner network to build a pipeline of influencers to serve as evangelists for Podium.
• Understand the Customer: The customer will be at the core of your work. You will identify their pain points and needs, understand their business operations, figure out best channels by which to reach them and how to speak to them in terms that will resonate and establish Podium as a credible source in their industry.  Your strategic insights will shape our go-to-market approach & you will be responsible for disseminating insights across the marketing and broader org. 
• Cross-functional Collaboration: As the Vertical Manager, you will collaborate with Sales, Product, Support, and other leaders to align vertical efforts across the organization. Your ability to build strong relationships and drive alignment will be crucial to build campaigns that resonate with our customers and prospects.
• Content Leadership: Generating vertical-specific collateral, trade show playbooks, UGC style videos (with the help of the creative team) and other marketing campaign documents for partners, influencers, and trade shows will be a part of your creative responsibilities. Your vertical expertise will ensure our messaging is finely tuned to resonate with the target audience.

What you should have:

• 8-12 years of experience in demand generation, lead generation or similar marketing experience, preferably in a B2B SaaS environment
• Strong understanding of digital marketing channels, content strategy and campaign execution
• Exceptional bias to action and a passion to build and execute on marketing strategies that drive significant bookings impact with minimal hand-holding. 
• Proficiency in Excel and familiarity Tableau and SQL to drive insights using data and analytics 
• Customer-centric mindset; your ability to empathize with customers and put their needs first will be a key differentiator.
• Collaborative mindset; your ability to work with different teams and adapt to various situations will be essential in driving successful marketing campaigns
• Interest in owning several marketing channels and creating conversion-oriented content

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

• Prospect, educate & qualify leads to create sales-ready opportunities 
• Make strategic outbound calls & emails daily 
• Collaborate with sales reps to schedule prospect calls, meetings and demos 
• Master the ability to effectively tell the Podium story 
• Align Podium solutions with business objectives & needs 
• Ensure you are a trusted resource to prospects and customers  
• Acquire key prospect data from the initial conversation, the internet, and other sources
• Make sure clean and accurate data is entered and maintained in CRM 
• Proactively keep up to date on our industry and the technology landscape
• Achieve or exceed monthly quotas of qualified appointments, scheduled demos and deals closed

• Must be able to work in office M-F (Lehi HQ)
• 4-year degree preferred but not required in Business or related field 
• 6 months to 2 years of outbound sales experience 
• Seasonal, D2D, outbound, inside sales etc.
• Strong work ethic, drive and eagerness to learn

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

 Benefits:

• Excellent medical, dental, and vision benefits
• Life insurance, long and short-term disability coverage
• 401k Plan
• Generous vacation time, plus three 4-day summer holiday weekends
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Bi-annual swag drops with cool Podium gear and apparel 
• Paid maternity and paternity leave
• Fertility Benefits
• Open and transparent culture
• Checkout this video to see what it’s like to work at Podium 

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. 

Join our Product Support team as a Product Support Specialist, providing technical support to our B2B customers. You'll answer questions, troubleshoot issues, and help customers focus on growing their business. If you're curious, creative, and driven by helping others succeed, this role is for you. You'll enjoy challenges, skill growth, and keeping the customer at the center of everything we do.

What you will be doing:

• Assist Podium customers with how-to questions and troubleshooting
• Provide timely and accurate solutions through chat, email, phone, and Podium tools
• Deliver a "human-first" experience
• Become an expert in Podium products, both technically and in customer use cases
• Seek opportunities to enhance customer value and satisfaction beyond simple resolutions
• Collaborate with peer teams to provide a seamless customer experience

What you should have:

• 2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience
• Strong problem-solving abilities with a proactive and positive attitude.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously and work under pressure.
• The ability to balance working independently and through ambiguity while contributing to a strong team environment
• You are familiar with navigating and working with multiple support systems (ex: Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc)
• Technical knowledge in phone systems, VoIP, and network connectivity is a plus

Why you’ll love working here: 

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local business

Compensation / Benefits:

• Starting at $21.63 per hour
• Work in this building in Lehi, UT 5 days a week
• Open and transparent culture - Checkout this video to see what it’s like to work at Podium 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.