Your Role

We’re looking for a Customer Success Manager to look after a portfolio of sports teams in Japan, focusing on providing the maximum benefit to customers while ensuring the company a high ROI out of their subscriptions. The number one priority? Renewals for next season. 

In this role, you’ll: 

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers. 
• Be involved in all aspects of support and account management. You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs aim to achieve quarterly and yearly renewal targets. You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

Location

We’re looking to hire someone who can work from our Tokyo, Japan office, with a minimum of three days in the office per week.

Must-Haves

• Excellent communicator. Presentation skills are key in this role.
• Analytical. You’re comfortable looking through metrics that showcase user behavior and engagement.
• Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.
• Empathetic. You can step into the customer’s world, understanding their problems to provide better solutions.
• Organized. You have workflows and processes that help prioritize what’s most important.
• Delegator. You know what to take on yourself and what can be sent off to other areas within Hudl to best serve your customer.
• Bilingual. Fluent Japanese and business-level English are a must (any other languages are a plus).  

Nice-to-Haves

• Sports technology savvy. If you already understand our products and are able to effectively communicate their value to clients, that’s a plus. 
• Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
• Growth mindset. You’re not willing to settle for where you’re at.
• Previous sales experience. You’ve walked the walk.
• Salesforce (CRM) experience. You’re comfortable navigating Salesforce (or a similar CRM) to track activity, manage opportunities and follow sales processes.

Compensation

Your Role

We’re looking for an Account Executive to join our team in Tokyo, and work directly with sports organizations across basketball, volleyball and baseball. You’ll primarily focus on professional teams, helping them unlock technology solutions to help them win. As a Sales team, our goal is to understand our clients' pain points and needs to help them make the most of our solutions. This is an exciting opportunity for an ambitious professional to focus on growing existing customers and signing new ones.

We’re looking to hire someone who can work from our Tokyo, Japan office, with a minimum of three days in the office per week.

This role requires 3 days in the office per week, so we're currently considering candidates who live within a commuting distance of our offices in Tokyo.

Must-Haves

• Experience. You’ve spent several years in a customer-facing sales role or as a Sales Development Representative, and you’ve shown a commitment to your sales education by enrolling in a development programme. 
• Motivation. You love to beat your own records, expect the best from yourself, and want to keep improving.
• Organisational skills. You own your territory by mapping out your days with the prospects you’re going to contact, and you’re comfortable working in a remote environment.
• Passion for sport and technology. You can’t wait to bring the best sports software in the world to teams across Japan.
• Communication skills. You build relationships and network naturally. You’re not afraid to call the decision-makers and close a sale. You love to talk to people and feel comfortable on the phone or on video conference calls. 
• Creativity. You proactively plan and reimagine how to help customers.
• Teamwork. Collaboration is key to our success at Hudl. While you're adept at working independently, you also thrive in a team environment. You understand the importance of leveraging collective strengths and supporting your colleagues to achieve shared goals.
• Business level English. Fluency isn’t necessary but you’ll need to be able to understand our resources and ask questions.
• Travel. You’re happy to hit the road and visit customers on a monthly basis.

Nice-to-Haves

• Passionate about sports. Being familiar with the main sports that drive our Japan business (i.e., Basketball, Soccer, Rugby and Volleyball) would be a plus.
• Global experience. You have experience working in a globally distributed team and collaborating with people located across the world.
• Additional sales experience. You understand SaaS sales and consulting methodologies, know why we always put the customer first, and strive to generate revenue by excelling at technical pre-sales and solution consulting.
• Salesforce knowledge. A previous role that used Salesforce would be a bonus but isn’t required.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.

Compensation

About The Role 

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Role

We are looking for a Specialty Sales Account Executive to join our team. This is a hybrid role based in Japan, reporting to the Regional Director - Zero Trust Cloud within the Sales and Go-to-Market department. You will be part of a global group of professionals dedicated to demonstrating the power and agility of cloud transformation while cementing our position as the world leader in cloud security. Your mission is to nurture trusted partnerships and share expertise to lead customers toward a secure, cloud-enabled digital future.

What you’ll do (Role Expectations)

• Serve as the primary expert for customers, partners, and internal sales teams to drive revenue growth within the Zero Trust Cloud product portfolio

• Partner with domain expert solution engineers to gather customer requirements, create compelling value propositions, and close business alongside the primary account team

• Own the Zero Trust Cloud quota for your assigned territory by building and implementing account-based strategies to land and expand the portfolio

• Support relationship expansion with top existing partners for the Zero Trust Cloud business unit

• Engage and sell effectively to both executive-level stakeholders (CXO) and technical practitioners

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of full-cycle sales experience within the software or security industry

• Bachelor’s degree or equivalent professional experience

• Proven track record of progressive selling experience engaging with accounts at the C-suite level

• Deep understanding of and practical experience with value-based selling methodologies

What Will Make You Stand Out (Preferred Qualifications)

• Established network of relationships with current and prospective customers in the industry

• Direct experience selling Cloud Networking or Security solutions

• High proficiency in strategic sales planning with a demonstrated ability to close net new logos

#LI-TY2 #LI-Hybrid

Role

We are looking for an Account Executive to join our Sales and Go-to-Market team in Japan in a hybrid capacity, reporting to the Regional Director. You will drive a secure, cloud-enabled digital future and cement our position as the world leader in cloud security. You will demonstrate the power and agility of Zscaler cloud transformation to the world while nurturing trusted partnerships and delighting customers.

What you’ll do (Role Expectations)

• Build relationships with key stakeholders, including c-suite decision-makers

• Create a long-term account strategy aligned with customer goals

• Collaborate with internal teams to meet customer needs and contribute to account planning

• Act as a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 10+ years of full-cycle sales experience within the software or security industry

• Bachelor’s degree or equivalent experience

• Progressive selling experience engaging with accounts and selling at the C-Level

• High level of written and spoken Japanese fluency

What Will Make You Stand Out (Preferred Qualifications)

• Established relationships with current and prospective customers

• Deep understanding of the bigger picture, customer goals, and how technology can facilitate them

• Proficiency in strategic sales planning with experience closing net new logos

#LI-TY2 #LI-Hybrid

Role

We are looking for a Sales Account Executive to join our Sales and Go-to-Market team in Japan on a hybrid basis, reporting to the Regional Director. You will join a global group of professionals passionate about delighting customers and sharing expertise to drive a secure, cloud-enabled digital future. As part of this team, you will demonstrate the power and agility of Zscaler cloud transformation to the world and further cement our position as the world leader in cloud security.

What you’ll do (Role Expectations)

• Build relationships with key stakeholders, including c-suite decision-makers

• Create a long-term account strategy aligned with customer goals

• Collaborate with internal teams to meet customer needs and contribute to account planning

• Act as a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of full-cycle sales experience within software or security industry

• Bachelor's degree or equivalent experience

• Progressive selling experience engaging with accounts and selling at C-Level

• High level of written and spoken Japanese fluency

What Will Make You Stand Out (Preferred Qualifications)

• Established relationships with current and prospective customers

• Understanding of the bigger picture, customer goals and how technology can facilitate them

• Proficiency in strategic sales planning with experience closing net new logos

#LI-TY2 #LI-Hybrid

Role

We are looking for a Sales Account Executive to join our Sales and Go-to-Market team in Nagoya, Japan  reporting to the Regional Director. You will join a global group of professionals passionate about delighting customers and sharing expertise to drive a secure, cloud-enabled digital future. As part of this team, you will demonstrate the power and agility of Zscaler cloud transformation to the world and further cement our position as the world leader in cloud security.

What you’ll do (Role Expectations)

• Build relationships with key stakeholders, including c-suite decision-makers

• Create a long-term account strategy aligned with customer goals

• Collaborate with internal teams to meet customer needs and contribute to account planning

• Act as a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals

Who You Are (Successful Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of full-cycle sales experience within software or security industry

• Bachelor's degree or equivalent experience

• Progressive selling experience engaging with accounts and selling at C-Level

• High level of written and spoken Japanese fluency

What Will Make You Stand Out (Preferred Qualifications)

• Established relationships with current and prospective customers

• Understanding of the bigger picture, customer goals and how technology can facilitate them

• Proficiency in strategic sales planning with experience closing net new logos

#LI-TY2 #LI-Hybrid

Role

We’re looking for an Account Executive to join our Sales and Go-to-Market team. This role is based in Japan and reports to the Regional Director. You will join a global group of professionals passionate about delighting customers and driving a secure, cloud-enabled digital future. By partnering across Customer Success, Enablement, and Architecture teams, you will demonstrate the power of Zscaler cloud transformation and cement our position as the world leader in cloud security.

What you’ll do (Role Expectations)

• Build relationships with key stakeholders, including c-suite decision-makers

• Create a long-term account strategy aligned with customer goals

• Collaborate with our internal teams to meet customer needs and contribute to account planning

• Act as a trusted advisor by understanding client businesses and aligning Zscaler solutions with their specific goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of full-cycle sales experience within the software or security industry

• Bachelor’s degree or equivalent practical experience

• Progressive selling experience engaging with enterprise accounts and selling at the C-Level

• High level of written and spoken Japanese fluency

What Will Make You Stand Out (Preferred Qualifications)

• Established relationships with current and prospective customers within the region

• Deep understanding of high-level customer goals and how technology can facilitate digital transformation

• Proficiency in strategic sales planning with a proven track record of closing net new logos

#LI-TY2 #LI-Hybrid

Role

We’re looking for an Account Executive to join our Sales and Go-to-Market team. This role is based in Japan and reports to the Regional Director. You will join a global group of professionals passionate about delighting customers and driving a secure, cloud-enabled digital future. By partnering across Customer Success, Enablement, and Architecture teams, you will demonstrate the power of Zscaler cloud transformation and cement our position as the world leader in cloud security.

What you’ll do (Role Expectations)

• Build relationships with key stakeholders, including c-suite decision-makers

• Create a long-term account strategy aligned with customer goals

• Collaborate with our internal teams to meet customer needs and contribute to account planning

• Act as a trusted advisor by understanding client businesses and aligning Zscaler solutions with their specific goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of full-cycle sales experience within the software or security industry

• Bachelor’s degree or equivalent practical experience

• Progressive selling experience engaging with enterprise accounts and selling at the C-Level

• High level of written and spoken Japanese fluency

What Will Make You Stand Out (Preferred Qualifications)

• Established relationships with current and prospective customers within the region

• Deep understanding of high-level customer goals and how technology can facilitate digital transformation

• Proficiency in strategic sales planning with a proven track record of closing net new logos

#LI-TY2 #LI-Hybrid

Role

We’re looking for an Account Executive to join our Sales and Go-to-Market team. This role is based in Japan and reports to the Regional Director. You will join a global group of professionals passionate about delighting customers and driving a secure, cloud-enabled digital future. By partnering across Customer Success, Enablement, and Architecture teams, you will demonstrate the power of Zscaler cloud transformation and cement our position as the world leader in cloud security.

What you’ll do (Role Expectations)

• Build relationships with key stakeholders, including c-suite decision-makers

• Create a long-term account strategy aligned with customer goals

• Collaborate with our internal teams to meet customer needs and contribute to account planning

• Act as a trusted advisor by understanding client businesses and aligning Zscaler solutions with their specific goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 8+ years of full-cycle sales experience within the software or security industry

• Bachelor’s degree or equivalent practical experience

• Progressive selling experience engaging with enterprise accounts and selling at the C-Level

• High level of written and spoken Japanese fluency

What Will Make You Stand Out (Preferred Qualifications)

• Established relationships with current and prospective customers within the region

• Deep understanding of high-level customer goals and how technology can facilitate digital transformation

• Proficiency in strategic sales planning with a proven track record of closing net new logos

#LI-TY2 #LI-Hybrid

Role

We are looking for an Account Executive to join our Sales and Go-to-Market team. This role is a hybrid position based in Japan and reports to the Regional Director. This role is part of a global group of professionals passionate about delighting customers and driving a secure, cloud-enabled digital future. You will collaborate across internal teams to demonstrate the power and agility of Zscaler cloud transformation and cement our position as the world leader in cloud security.

What you’ll do (Role Expectations)

• Build relationships with key stakeholders, including c-suite decision-makers

• Create a long-term account strategy aligned with customer goals

• Collaborate with internal teams to meet customer needs and contribute to account planning

• Act as a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 10+ years of full-cycle sales experience within the software or security industry

• Bachelor's degree or equivalent practical experience

• Progressive selling experience engaging with accounts and selling at the C-Level

• High level of written and spoken Japanese fluency

What Will Make You Stand Out (Preferred Qualifications)

• Established relationships with current and prospective customers

• Deep understanding of customer goals and how technology can facilitate the bigger picture

• Proficiency in strategic sales planning with experience closing net new logos

#LI-TY2 #LI-Hybrid

Role

We are looking for a Field Marketing Specialist to join our Marketing team in Japan, reporting to the Marketing Director of North Asia. The Field Marketing Specialist is a key member of the regional marketing team, responsible for planning, coordinating, and executing marketing initiatives across multiple channels. You will focus on hands-on project management, data reporting, and campaign analysis while contributing to strategic initiatives within a dynamic, fast-paced organization.

What you’ll do (Role Expectations)

• Plan and execute events, webinars, trade shows, and regional campaigns, ensuring the availability of necessary materials and improving performance based on results

• Maintain accurate updates in CRM and automation tools, track campaign results, analyze ROI/KPIs, and deliver actionable insights for optimization

• Drive collaborative marketing activities with partners, particularly Technical Alliance Partners

• Handle event timelines, budgets, logistics, vendor coordination, and inventory readiness to ensure smooth and timely project delivery

• Support the team with administrative tasks and operational assistance to drive overall marketing efficiency

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 1–2 years of experience in marketing, event coordination, or project management

• Fluent in Japanese (native or business level) with basic conversational English skills for international collaboration

• Strong organizational skills with the ability to effectively set priorities and manage multiple assignments

• Exceptional attention to detail and a results-driven mindset to ensure accuracy and impact in all deliverables

• Excellent communication and interpersonal skills with the ability to work in cross-functional and multicultural teams

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on experience with CRM/marketing automation tools like Salesforce or Marketo and creative tools such as Adobe Photoshop or Illustrator

• Basic understanding of digital marketing strategies, including SEO, PPC, and social media marketing

• Proven experience in relationship management with vendors, partners, or distributors

#LI-TY2 #LI-Hybrid

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Principal Value Advisor to join our Business Value Consulting team. Reporting to the Senior Director of Business Value Consulting, you will be responsible for:

• Supporting account teams as a specialist in consultative value modeling and analysis
• Engaging with clients directly to drive value discovery discussions and create tailored outputs for TCO/ROI analysis
• Developing and presenting financial models that clearly articulate the quantifiable value of Zscaler solutions
• Collaborating with Product Management and Marketing to provide relevant customer insights and feedback
• Participating in value workshops and business case presentations to C-Level external stakeholders

What We’re Looking for (Minimum Qualifications)

• 7+ years in a client-facing consulting role building financial models and business cases (e.g., TCO/ROI analysis)
• Strong understanding of cloud vs. on-premises solutions, CapEx vs. OpEx assessments, and general IT value frameworks
• Advanced Excel skills for creating detailed value models with financial analysis
• Excellent communication skills, including the ability to influence technical and non-technical audiences at all organizational levels
• Bachelor’s degree in business, finance, or a related field—or equivalent experience and skills
• Fluent Japanese and Business Level English speaking, reading , and writing ability 

What Will Make You Stand Out (Preferred Qualifications)

• Experience in the cybersecurity or SaaS industry
• Familiarity with competitive analysis and differentiating value propositions
• Strong interpersonal skills to engage with global clients and cross-functional teams effectively

#LI-RS1

Role

We are looking for an experienced Sales Engineer to join our Japan Sales Engineering team. This is a hybrid position based in Japan, reporting to the Manager, Sales Engineering in Japan within the Sales and Go-to-Market department You will join a global group of professionals dedicated to delighting customers and driving a secure, cloud-enabled digital future. As a key member of the team, you will help cement our position as the world leader in cloud security through technical excellence and trusted partnerships.

What you’ll do (Role Expectations)

• Provide technical expertise and strategic advice to enterprise customers

• Take total ownership of the technical sale and associated processes

• Independently deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• BSCS or equivalent with extensive experience as a Sales Engineer or systems integrator

• 5+ years of experience in Pre-Sales roles, with at least 3 years focused on selling security or networking solutions in direct or high-touch sales environments

• Technical proficiency in HTTP and web-related technologies

• High fluency in written and spoken Japanese

What Will Make You Stand Out (Preferred Qualifications)

• Experience working with routing and switching products, including complex troubleshooting

• Solid understanding of SaaS-based technologies and network security frameworks

• Hands-on experience with systems installation, configuration, and administration of macOS, UNIX/Linux, and Windows-based systems

#LI-JK3

#LI-Hybrid

#LI-RS1

Role

We are looking for an experienced Senior Sales Engineer to join our Commercial SE team. This is a hybrid position based in Japan, reporting to the Manager, Sales Engineering in Japan within the Sales and Go-to-Market department You will join a global group of professionals dedicated to delighting customers and driving a secure, cloud-enabled digital future. As a key member of the team, you will help cement our position as the world leader in cloud security through technical excellence and trusted partnerships.

What you’ll do (Role Expectations)

• Provide technical expertise and strategic advice to commercial customers

• Take total ownership of the technical sale and associated processes

• Independently deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• BSCS or equivalent with extensive experience as a Sales Engineer or systems integrator

• 7+ years of experience in Pre-Sales roles, with at least 3 years focused on selling security or networking solutions in direct or high-touch sales environments

• Technical proficiency in HTTP and web-related technologies

• High fluency in written and spoken Japanese

What Will Make You Stand Out (Preferred Qualifications)

• Experience working with routing and switching products, including complex troubleshooting

• Solid understanding of SaaS-based technologies and network security frameworks

• Hands-on experience with systems installation, configuration, and administration of macOS, UNIX/Linux, and Windows-based systems

#LI-JK3

#LI-Hybrid

Role

We are looking for an experienced Senior Sales Engineer to join our Japan Sales Engineering team. This is a hybrid position based in Japan, reporting to the Manager, Sales Engineering in Japan within the Sales and Go-to-Market department You will join a global group of professionals dedicated to delighting customers and driving a secure, cloud-enabled digital future. As a key member of the team, you will help cement our position as the world leader in cloud security through technical excellence and trusted partnerships.

What you’ll do (Role Expectations)

• Provide technical expertise and strategic advice to enterprise customers

• Take total ownership of the technical sale and associated processes

• Independently deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• BSCS or equivalent with extensive experience as a Sales Engineer or systems integrator

• 7+ years of experience in Pre-Sales roles, with at least 3 years focused on selling security or networking solutions in direct or high-touch sales environments

• Technical proficiency in HTTP and web-related technologies

• High fluency in written and spoken Japanese

What Will Make You Stand Out (Preferred Qualifications)

• Experience working with routing and switching products, including complex troubleshooting

• Solid understanding of SaaS-based technologies and network security frameworks

• Hands-on experience with systems installation, configuration, and administration of macOS, UNIX/Linux, and Windows-based systems

#LI-JK3

#LI-Hybrid

Role

We are looking for an experienced Senior Sales Engineer to join our Commercial SE team. This is a hybrid position based in Japan, reporting to the Manager, Sales Engineering in Japan within the Sales and Go-to-Market department You will join a global group of professionals dedicated to delighting customers and driving a secure, cloud-enabled digital future. As a key member of the team, you will help cement our position as the world leader in cloud security through technical excellence and trusted partnerships.

What you’ll do (Role Expectations)

• Provide technical expertise and strategic advice to commercial customers

• Take total ownership of the technical sale and associated processes

• Independently deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• BSCS or equivalent with extensive experience as a Sales Engineer or systems integrator

• 7+ years of experience in Pre-Sales roles, with at least 3 years focused on selling security or networking solutions in direct or high-touch sales environments

• Technical proficiency in HTTP and web-related technologies

• High fluency in written and spoken Japanese

What Will Make You Stand Out (Preferred Qualifications)

• Experience working with routing and switching products, including complex troubleshooting

• Solid understanding of SaaS-based technologies and network security frameworks

• Hands-on experience with systems installation, configuration, and administration of macOS, UNIX/Linux, and Windows-based systems

#LI-JK3

#LI-Hybrid

About The Role

We’re looking for a Commercial Business Development Representative to join our team! In this role you will work closely with your Account Executives, Marketing and Partner teams to ensure Japan builds strong opportunities in key target accounts. Your responsibilities will include outbound calling, video prospecting, crafting compelling messaging as well as qualifying leads to start high quality conversations for your AEs.

The New Business BDR at Fivetran is a key strategic position housed within the Marketing organization but operates in close collaboration with the GTM Sales Org.

The role focuses on strategically identifying key decision makers, mapping large enterprise or commercial accounts and generating meetings across all levels within Fortune 100 companies. With a focus on breaking into new business accounts, the BDR team contributes to hitting new logo acquisition targets, generating crucial pipeline momentum for Fivetran’s success.

This base + uncapped commission New Business BDR position offers a clear growth path and competitive total compensation.

This is a full-time position based remotely out of Japan.

Technologies You’ll Use

• Salesforce
• Outreach.io
• LinkedIn
• Sales Navigator
• Nooks
• Looker
• Gong
• Zoominfo
• AmpleMarket

What You’ll Do

• Hunting & Outbounding - Account mapping into large enterprise or commercial companies while prospecting and generating meetings with all levels of employees from C-Level to data analysts.
• Outbound prospecting into Named accounts: This person should have experience prospecting into Enterprise or Commercial customers, identifying key decision makers, understanding their challenges and securing sales qualified opportunities.
• They should be well versed with selling into the Fortune 100.
• Experienced in VP- and IC-level pitches.
• Demonstrate a deep interest in our Enterprise and Commercial customers' data challenges and pain points while being able to give an intro of what Fivetran does at an enterprise and commercial level with the ultimate goal of setting up valuable engagements with our account executives.
• Collaborate cross-functionally with Enterprise or Commercial Account Executives, Marketing and Alliances to drive pipeline generation and exceed revenue goals.
• Following predesigned sales strategies (and sometimes developing and implementing their own) to grow the business and hit account acquisition targets (the how).
• Master the Fivetran consultative, Command of the Message and Challenger sales process. Using pre-created cadences based on Industry, Persona, Use Case and adding personalization to it.
• Creating personalized cadences specific to the account and use case. Following specific plays created for the team (Snowflake Customer, SAP or HVR use cases).
• Organize, log activity, and categorize sales lead information into Salesforce.com
• As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.

Skills We’re Looking For

• Experience of cold calling
• Bilingual Written and verbal communication (proper grammar)
• High-level understanding of the enterprise or commercial data space

Bonus Skills

• Previous SDR/BDR experience of 6-months or longer Salesloft/Outreach experience

This position qualifies for Fivetran’s incentive plan, and it’s common for employees in this role to achieve the total on-target earnings.

#LI-REMOTE

#LI-DB1 

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

Fender Music Corporation was founded in April 2015 as FMIC's Japan subsidiary and headquarters for the Asia Pacific region. Based in Tokyo, Fender Music Corporation is responsible for product sales, quality control, customer support, promotion, and the overall marketing of FMIC brands. It also develops and markets original Fender products in Japan and provides a variety of businesses and services to meet the needs of all players at home and abroad. 

Fender Music Corporation is seeking a Retail Store Specialist - Tokyo for our Tokyo office. Our brand mission is to accompany each player at every stage with products and brand experiences that fuel the pursuit of musical expression. 

Position Summary:

As a Specialist at Fender, you create exceptional customer experiences that excite and help unlock creativity in all our customers. Whether they are picking up their first Fender, or their 100th, you help educate, excite, and find the perfect solution for the next step of their musical journey.

Key Qualifications:

• Ability to build excitement around Fender while delivering unforgettable customer service experiences.
• A passion for all things music and the ability to stay current on new trends in the music industry.
• Outstanding teamwork, approachability, collaboration, and communication skills. 

Position Description: 

A Specialist at Fender understands that while the people who visit our store are all looking for different things, they all want to experience everything that makes Fender such a cultural icon. You greet our customers and help them find exactly what will help them to take their creativity and love for music to the next level. You perform other roles to help ensure that every customer that enters our store is quickly greeted by friendly staff, beautiful visual merchandising, as well as helping your fellow team members. As musical trends are constantly changing, you stay up-to-date on what is new and exciting at Fender so you can share this excitement with our customers. You are measured both on your individual contribution as well as how we succeed as a team. You are motivated by helping to create passion in others around everything music and everything Fender.

Additional  Qualifications:

• Passionate about interacting with people of all ages and from all backgrounds.
• Willing to learn and Embrace Fender’s approach to customer service.
• Strong interpersonal skills including approachability, listening and demonstrating empathy.
• Flexibility with work schedule as work hours will depend on business needs.
• Experience playing guitar or bass or a willingness to learn.
• Strong communication skills in Japanese plus English is preferred. Trilingual ideally Chinese.
• Passionate about music and Fender products and the ability to always be learning new products and services.
• Understanding of POS systems, Microsoft Office and general technology skills.

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Gretsch®, Jackson®, EVH®, Charvel® and Groove Tubes®, among others. For more information, visit www.fender.com. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Wrikeの日本オフィスは2019年にスタートし、年々マーケットを拡大させています。日本オフィスのメンバーはコラボレーションマインドをもち、お客様のビジネスにおける生産性を向上するため協力、共創しています。我々のプラットフォームをお客様に活用してもらうことでお客様と一緒に成長しましょう！

About the Role:

We are seeking a results-driven and enthusiastic Regional Marketing Manager, Asia Pacific & Japan, to join our dynamic marketing team. This role will focus on growing and maintaining strong customer relationships through targeted marketing campaigns, online events, and various other channels. Additionally, the Marketing Manager will support the broader marketing team in executing campaigns and achieving team KPIs.

Your Impact:

• Our ideal candidate is comfortable making impactful decisions and has outstanding verbal and written skills since this position requires a highly professional level of business communication with international customers and colleagues. Your mission is to coordinate and execute marketing programs and campaigns, driving growth and enhancing Wrike's brand recognition, pipeline and revenue across the APJ  region, with a strong focus on Japan.
• Leverage AI tools and technologies to improve marketing workflows, enhance campaign execution, support content development, and drive operational efficiency
• Demonstrate familiarity with AI-enabled tools in day-to-day work, using them thoughtfully to streamline processes, generate insights, and improve productivity across marketing activities
• Integrate with APJ  and Strategic field sales, corporate marketing, digital marketing to develop demand and field marketing programs for the region that accelerate APJ  pipeline growth
• Communicate and educate the sales team regarding new and planned marketing activities
• Research, choose, design, and manage live field events ensuring a cohesive pre-event, at-event, and post-event strategy
• Develop and execute localised webinars
• Experience implementing a targeted account strategy to support account-based selling
• Work with the marketing team to produce marketing assets to be used at field marketing events
• Forecast, measure, analyse, and report on the impact of programs

Your Qualifications:

• 8+ years experience marketing in the APJ Region
• Fluent English/Japanese (verbal and written)
• Experience driving marketing efforts for a high technology, B2B organisation
• Experience Implementing a targeted account strategy to support account-based selling
• Understanding of customer journeys and sales touch points
• Degree in marketing, communication or similar
• Good time management and great organisational skills
• Critical-thinker and problem-solver
• Experience partnering with Sales/Account Management teams to coordinate, communicate, and deliver offers and campaigns
• Availability to travel, on occasion

Standout Qualities:

• Experience working in the Project Management or Collaborative Work Management technology market, additional experience in vertical industry technology markets
• High level of energy, enthusiastic team player, and dedication to excellence
• No ego - we are a small, dynamic team and everyone pitches in to get the job done
• A positive, flexible attitude and a sense of humour are essential

Our Work Style:

• A high-impact role on a high-performing demand generation team.
• A collaborative team culture that values initiative and innovation.
• Opportunity to make a direct contribution to revenue growth and brand visibility.
• Competitive salary, full benefits, and flexible working environment.

Why Join Wrike?

• 18 Company Holidays + Paid Vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Health & Accident Coverage
• Life & Long-Term Disability Insurance
• Corporate Pension w/ Wrike Contribution
• Commuter Allowance

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

#LI-TS1

See yourself at Twilio

Join the team as our next New Business Account Executive in Japan

About the job

This position is to play a key role as part of the growth strategy of Twilio Japan by winning new customers. You will be responsible for developing a strategy to acquire new customers for Twilio, collaborate with internal stakeholders, such as demand generation marketing, digital sales, partner managers and system engineers.  Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors,  system integrators and fast moving technology startups

Responsibilities

In this role, you’ll:

• Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of winning new customers and its business.
• Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them
• Forecast the business, including sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines.
• Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years of combined experience in high-touch sales experience.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Demonstrated track record of growth of  business, growth strategy development and execution.
• Challenger mindset with appetite to acquire new business and customers
• Record of delivering market driven results, especially to scale and enterprise customers
• Business-level proficiency in English (both spoken and written) is preferred to effectively collaborate with internal stakeholders.

Desired:

• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms
• Software, SaaS, CPaaS or CCaaS experience
• Cloud Technology Sales - IaaS/PaaS, virtualization, security
• Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations

Location

 This role will be remote, and based in Japan

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer.

About the job

The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.
This position is needed to deliver the technical win and product fit to our customers across APJ and in particular focusing on Mandarin speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.

Responsibilities

In this role, you’ll:

• • Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success. 
  • Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
  • Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology. 
  • Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges. 
  • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products 
  • Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Native and business fluency in English & Japanese (speaking and writing) is desired to work with the English & Japanese speaking customers. 
• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer 
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success. 
• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience. 
• Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products  
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
  • Backend (Java, C#, Node.js, Python or PHP)
  • Web (JS, React)
  • Experience with designing and consuming REST APIs

Desired:

• Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
• Familiarity with Mobile development, especially for iOS and Android.
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
• Experience with automation, cloud-native development and skills with a major cloud platform. 
• Experience with sales methodologies

Location

This role will be remote, and based in Japan.

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

ロールについて（About the role）

MongoDB では、戦略的なパートナーシップを通じてビジネスを成長させていく情熱と主体性を持ち、強い成果志向で行動できるプロフェッショナルを求めています。

シニア／プリンシパル パートナー スペシャリストは、日本市場全体においてクラウドおよびシステムインテグレーター（SI）との高いインパクトを持つパートナー戦略を推進し、新たな収益機会につながるパートナーシップを開拓・育成する役割を担います。

日本を代表するパートナー各社や当社のセールスチームと密接に連携し、案件の推進を加速させるとともに、パートナーのケイパビリティを高め、このダイナミックな市場における MongoDB のプレゼンス強化に貢献していただきます。

近く日本法人の立ち上げを予定しており、ハイブリッドな勤務形態に対応できる首都圏（東京エリア）在住の候補者の方とお話ししたいと考えています。

主な業務内容（What you will be doing）

• 日本市場全体を対象に、ローカル SI およびグローバル SI（NTT、富士通、NEC、CTC、EY、PwC、Infosys、TCS、Wipro など）を含むクラウド（AWS、Microsoft Azure、Google Cloud など）および SI パートナー向けの戦略を立案・実行する
• 成長機会を創出し、双方にメリットのある関係を構築するため、有力なパートナーとの関係を開拓・強化し、継続的に育成する
• クラウドパートナー、ローカル／グローバル SI、ISV パートナーを通じて、新規見込み顧客の発掘・案件化・パイプライン構築を主体的かつ継続的に行う
• エンタープライズ セールスチームと連携し、案件のクロージングをリードして、月次・四半期・年間のブッキング目標を達成／超過達成する
• クラウドおよび戦略的 SI パートナーとのエンゲージメントをリードし、パートナーが保有する営業・プリセールス・デリバリーの各機能を強化することで、「ケイパビリティと認定を備えたパートナーを通じてお客様価値を拡大する」という当社の戦略を実現する
• マーケティング、パートナープログラム、パートナーイネーブルメント、カスタマーサクセス、ソリューションズ コンサルティング などのクロスファンクショナルチームと連携し、パイプライン創出と案件進行を推進する
• セールス ブートキャンプをはじめとした包括的なセールストレーニングや、リーダーシップ／人材開発プログラムなど、当社のセールスイネーブルメント研修に積極的に参加する

応募資格・求める人物像（What you bring to the table）

• クラウドパートナー（CSP）、グローバル／ローカル SI、ISV を通じてパイプラインを創出し販売した経験を含む、複雑なマトリックス型営業組織におけるクオータ（売上目標）担当地としての実務経験 12 年以上
• MongoDB のリーダーシップ プリンシプルおよびコアバリューに共感し、日々の業務で体現できる方
• 日本語および英語でのビジネスレベル以上のコミュニケーション力
• 複雑なエンタープライズテクノロジーのビジネス価値を分かりやすく言語化し、ステークホルダーに伝えることができる能力
• 売上目標の継続的な達成およびオーバーアチーブの実績
• ビジネスチャンピオンの発掘・育成および複雑なセールスプロセスをリードした経験・スキル
• 高い成果志向と健全な競争心を持ち、成功への強い意欲がある方
• 時間とリソースを効果的にマネジメントし、案件の見極め（クオリフィケーション）と優先順位付けを的確に行えるスキル
• 他社と差別化されたパートナーシップを構築・維持してきた具体的な実績
• コンサルティング的な視点とビジネス戦略を組み合わせ、魅力的なパートナー向けイニシアチブを企画・推進できる高い戦略的思考力
• 高度な複雑性と継続的な変化の中でも柔軟に対応し、強いクリティカルシンキングを発揮できる方
• 新しい知識を素早く吸収し、高い自己認識と EQ を持って周囲から信頼を獲得できる方

歓迎する経験・スキル（Things we love）

• ソフトウェア（特にデータベース）分野で最大級の市場においてキャリアを成長させることに情熱を持ち、MongoDB 製品に関する深い理解を継続的に高めていきたいと考えている方
• MEDDIC、SPIN、Challenger Sales などの営業手法トレーニングを受講した経験
• データベース、開発者エコシステム、オープンソース技術に対する理解・親和性がある方

MongoDB について（About MongoDB）

MongoDB は「変化のために設計された」データベースとして、お客様と社員が市場のスピードでイノベーションを起こせるよう支援しています。
私たちは AI 時代にふさわしいデータベースを再定義し、イノベーターがソフトウェアの力で産業を創造・変革し、ディスラプトできるようにしています。
MongoDB のユニファイド・データベースプラットフォームは、市場で最も広く提供されるグローバル分散型データベースとして、企業がレガシー ワークロードをモダナイズし、イノベーションを取り入れ、AI の価値を最大限に引き出すことを支援します。
クラウドネイティブなプラットフォームである MongoDB Atlas は、AWS、Google Cloud、Microsoft Azure 上で提供される唯一のグローバル分散型マルチクラウド データベースです。
世界各地の拠点と、Fortune 100 の 75％ および多くの AI ネイティブ スタートアップを含む約 6 万社のお客様が、最も重要なアプリケーションに MongoDB を採用しており、私たちは次世代のソフトウェア時代を支えています。

MongoDB では、会社情報ページ に示されている指針をコンパスとして、なぜ・どのように意思決定を行い、互いに向き合い、成功をつかむのかを定義しています。これこそが MongoDB を MongoDB たらしめているものです。

社員一人ひとりの成長とビジネスインパクトを最大化するため、MongoDB は誰もが支え合い、成長できる豊かな企業文化の醸成に取り組んでいます。社員向けベネフィット紹介記事 にあるように、MongoDB は社員のウェルビーイングを重視し、キャリアと人生のあらゆるステージで支援したいと考えています。

また、Life at MongoDB ブログ では MongoDB のカルチャーや社員ストーリーをご紹介しています。ぜひご覧いただき、私たちとともに世界にポジティブなインパクトをもたらしていきましょう。

MongoDB は、採用および面接プロセスにおいて、障がいのある方に対して必要な合理的配慮を提供することをお約束します。

障がいに伴う配慮が必要な場合は、担当リクルーターまでお知らせください。

MongoDB は機会均等を推進する雇用主です。

About the role

We’re looking for a driven, results-oriented professional with the passion and initiative to grow our business through strategic partner relationships. The Senior / Principal Partner Specialist focuses on executing high-impact Cloud and System Integrators (SI) partner strategies across Japan, developing and nurturing partnerships that open new revenue opportunities. You’ll work closely with leading partners and our sales teams to accelerate deals, expand partner capabilities, and strengthen MongoDB’s presence in this dynamic market.

We're going to set-up a Japan entity soon and we are looking to speak to candidates who are based in the Tokyo area for our hybrid working model.

What you will be doing

• Develop and execute strategic Cloud (i.e., AWS, Microsoft Azure, Google Cloud) and SI Partner strategy across the Japan market, including Local SIs and/or Global SIs (i.e., NTT, Fujitsu, NEC, CTC, EY, PwC, Infosys, TCS, Wipro, etc.)
• Recruit and develop effective partner relationships, resulting in growth opportunities and mutual beneficial partnerships.
• Proactively prospect, identify, qualify and develop a sales pipeline through Cloud, Local or Global System Integrators and ISV Partners
• Work with our Enterprise Sales team to close business to meet and exceed monthly, quarterly and annual bookings objectives
• Lead engagement of Cloud and strategic SI Partners to develop their sales, pre-sales and delivery capabilities in line with our strategy of amplifying partners with capabilities and certifications to deliver for their customers.
• Work with cross functional teams including Marketing, Partner Programs, Partner Enablement, Customer Success, Solutions Consulting teams to drive pipeline generations and deal progression.
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

What you bring to the table

• 12+ years of quota-carrying experience generating pipeline and selling through Cloud Partners(CSPs), Global/Local System Integrators(SIs) and ISVs in a heavy sales matrix model
• Aligned with MongoDB’s leadership principles and company values
• Fluent in Japanese and English
• Demonstrated ability to articulate the business value of complex enterprise technology
• A track record of overachievement and hitting sales targets.
• Skills in building business champions and running a complex sales process
• Drive and a competitive nature; possess a strong desire to be successful
• Skills in managing time and resources; sound approach to qualifying opportunities
• Examples of creating and sustaining differentiated partner relationships
• Strong strategic thinking skills, blending consulting and business strategy to create compelling partner initiatives
• Ability to adapt to complexity and continuous change; demonstrates strong critical thinking
• Aptitude to learn quickly and establish credibility, High EQ and self-aware

Things we love

• Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of MongoDB products
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, developers and open source technology is a plus

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

See yourself at Twilio

Join the team as Twilio’s next APJ Talent Advisor!

About the job

We are looking for a high-impact sales recruiter to drive the growth and evolution of our Go-To-Market organizations across Japan, Australia, Singapore, and the broader Asia Pacific region. In this role, you won't just fill requisitions; you will act as a strategic talent advisor and operational driver to Twilio’s APJ GTM teams to identify and hire talent. You will navigate a fast-paced global environment, reporting to a global team and partnering with stakeholders across multiple time zones to deliver world-class candidate experiences.

Responsibilities

In this role, you’ll:

• Lead the Full-Cycle Recruitment Process: Responsible for the end-to-end journey for complex sales and GTM roles; from defining success profiles for talent in Japan, Singapore, and Australia, to negotiating high-complexity offers involving equity and regional constraints. Own and manage all candidate channels (sourced, referrals, internals, etc) and conduct competency-based interviews to evaluate candidate skill sets and competencies against Twilio Magic values and job requirements.
• Act as a Strategic Advisor: Partner with GTM leadership (VP level and below) and key TA stakeholders (HRBPs, TA Ops, Total Rewards, Finance) to consult on talent needs, using market intelligence and funnel insights to influence hiring strategy and drive outcomes.
• Drive Global Alignment: Operate effectively within a global TA organization, ensuring local hiring practices in Japan and APJ align with Twilio’s global standards while managing stakeholders across diverse time zones.
• Orchestrate a High-Signal Candidate Journey: Remove process friction and ensure values-aligned communication to maintain Twilio’s reputation as an employer of choice in a competitive market.
• Exhibit Operational Excellence: Utilize data and AI recruiting tools to maximize efficiency, adhering to regional SLAs and compliance regulations.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of recruiting experience, with at least 3 years of full-cycle experience in sales and GTM recruiting within a global SaaS/Enterprise technology company.
• Bilingual fluency in Japanese and English, with the cultural nuance required to drive high-stakes talent acquisition across the Japanese and broader APJ markets.
• Proven expertise in managing high-level GTM stakeholder relationships (Senior Manager through VP), ensuring seamless partnership and successful headcount execution.
• Full-cycle recruiting experience across APAC (Japan, ANZ, SEA, Singapore, China, and RoA), specializing in Account Executives (new business and strategic) and Solutions/Pre-sales Engineers
• Global Operating Capability: Demonstrated ability to work autonomously in a global setup, managing stakeholders across multiple time zones with minimal oversight.
• Data-Driven Mindset: Strong expertise in talent data analytics and market intelligence to influence hiring decisions. 
• Ability to represent Twilio’s employer brand and serve as an ambassador for the company

Desired:

• Recruiting experience across APAC region for Customer Services, Professional Services, and Operations roles, including Technical Account Managers
• A strong sense of urgency and ability to keep pace with business demand in a fast-paced and challenging work environment

Location

• This role will be remote and based in Japan.

Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Job Details

• 💼 Revenue team 
• 📍 Japan
• 🕜 Full-Time Remote
  
• 🌐 Fluent in English and Japanese
  

What you will do
You’ll be the face of Lighthouse for prospective clients, owning the full sales cycle from prospecting to close. This is a hunter role: you carry a quota, you build your own pipeline, and you’re accountable to outcomes and success. No excuses, just results.
What makes this different: you won’t do it alone. Lighthouse is deploying an agent AI infrastructure — Enablement, Pre-Sales, and Coaching agents — alongside a modern revenue stack. AI handles the prep, the sequencing, and the pattern recognition so you can focus on what matters — building relationships, running sharp discovery, and closing deals.
We work with structured sales methodology, like MEDDPICC to support high-quality deal execution. You’ll advance deals with evidence, protect pricing on value, and forecast with precision. We want to help you use modern tools to become a better seller and achieve great success. 

Where you will have impact

• Own your territory and your number. Build and execute a strategic territory plan to generate a net-new pipeline. Maintain 3x pipeline coverage, forecast honestly, and take full accountability for your results. Your quota is your commitment.
• Hunt and build a pipeline. Source a meaningful share of your own pipeline through outbound sequences, ICP targeting, Lighthouse Connect events, and industry conferences. This is not an SDR-reliant role.
• Run a disciplined sales process. Using MEDDPICC to qualify and advance opportunities. Use the AI Pre-Sales Agent to identify gaps before every major call. Advance deals through stage gates with evidence, not optimism. Leverage AI to make your days easier and focus on more selling time.
• Use AI as a force multiplier. Leverage the Enablement Agent for call prep, discovery frameworks, and positioning. Use the Coaching Agent to surface patterns in your pipeline and win rate. Push back on the tools when they’re wrong — help make the system smarter.
• Become a hospitality expert. We will help you understand revenue management workflows well enough to run ROI conversations without a pre-sales overlay on every deal. Position an integrated platform versus point solutions. Know the competitive landscape inside out.
• Drive results beyond net-new. Consistently meet and exceed sales targets through new business and by identifying expansion and upgrade opportunities within your accounts. Partner with Product to share market feedback and influence the roadmap. Represent Lighthouse at industry events to build the brand and your

About our team

You’ll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It’s a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What's in it for you

• Flexible time off: Autonomy to manage your work-life balance.
• Career development: Workshops, frameworks, and training to maximize your professional potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2–5 years in a closing sales role, SaaS experience is a must but hunger and skill matters more than industry tenure.
• Self-directed, coachable, and driven to continuously improve. You seek feedback on your calls, your pipeline, and your positioning — and act on it within the next deal, not the next quarter.
• You treat AI tools as a core part of your selling motion, not a novelty. You adopt new tooling quickly and bend it to your style.
• Experience with MEDDPICC or similar qualification frameworks is a plus, not a requirement. What matters is that you bring discipline and structure to how you run deals.
• Strong business acumen with the ability to sell on value, not price. Confident engaging stakeholders from GMs to C-suite.
• You want to win. You prospect when it would be easier not to. You follow up one more time. You’re not okay with a bad quarter.

The role 

In this role, you will be responsible for leading and overseeing programs with OEM customers, spanning from early-stage advanced development initiatives to full-scale production programs. You will collaborate closely with the customer to define and manage project plans, ensuring that requirements are seamlessly integrated into the internal development pipeline and delivered on schedule. A deep understanding of the automotive industry and the development of embodied AI systems is essential to effectively guide these programs, identify and report potential risks, and implement a robust change management. You will be at the forefront of delivering meaningful impact to real-world customers.

Key responsibilities:

• Lead and support cross-functional teams in executing complex customer programs, ensuring the successful achievement of program objectives.
• Establish and maintain a comprehensive project management framework, including project planning, risk management, change management, and task coordination.
• Engage with customers to understand and address their technical requirements and needs.
• Collaborate closely with teams across Product, R&D, and other departments to translate customer demands into clear, actionable technical requirements.
• Ensure efficient reporting both externally to customers and internally within the organisation.
• Work closely with internal development teams to align customer requirements with internal milestone planning and execution.
• Provide first-level support to customers, ensuring their needs are met promptly and effectively.

About you  

In order to set you up for success as a Customer Program Manager at Wayve, we’re looking for the following skills and experience.  

Essential 

• Extensive program management experience in complex automotive software development.
• Proficient in utilising program management tools (e.g., Jira) to optimise workflow efficiency and ensure seamless project execution.
• Robust technical expertise with comprehensive knowledge of the automotive industry.
• A proactive problem-solving mindset.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to collaborate effectively across multidisciplinary teams.
• Willingness to travel as needed.
• Fluent Japanese and business-level English are required for collaboration with international teams and stakeholders

Desirable 

• Knowledge of current AI advancements, including Generative AI, AV 2.0, and Large Language Models (LLMs).
• Hands-on experience in software development.
• A Master’s degree in Engineering or Computer Science.

This is a full-time, office-based role located in Yokohama or Tokyo, depending on the candidate's place of residence. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We operate core working hours so you can determine the schedule that works best for you and your team. 

About the Role

The Senior Channel Sales Manager will be responsible for driving business growth across the Japan SMB market through strategic partner engagement and channel development. This role focuses on building strong relationships with distributors, resellers, and SMB-focused partners to expand Veeam’s market presence and generate pipeline within the small and mid-sized business segment. The ideal candidate is proactive, relationship-oriented, and familiar with the Japan IT channel ecosystem.

What You’ll Do

• Drive SMB business growth and achieve regional revenue targets through channel and partner engagement
• Develop and execute SMB-focused channel business plans with distributors and resellers
• Build and strengthen relationships with SMB-focused channel partners across Japan
• Identify new business opportunities and support partner-led pipeline generation activities
• Conduct regular partner business reviews, forecast discussions, and pipeline management
• Support partner enablement through training, product updates, and joint customer engagement
• Collaborate closely with internal sales, marketing, and regional teams to drive go-to-market initiatives
• Monitor partner performance and maintain pipeline updates through Salesforce or related CRM tools
• Support channel marketing programs, campaigns, and partner events targeting the SMB segment

What You’ll Bring

• Minimum 7 years of experience in Channel Sales, or Partner Sales within the IT industry
• Proven track record of driving revenue growth through channel partners in a competitive market
• Strong understanding of the Japan IT partner ecosystem and go-to-market models
• Experience working with distributors, resellers, and strategic alliance partners
• Knowledge of virtualization, cloud, backup, or infrastructure technologies is preferred
• Excellent communication, relationship-building, and stakeholder management skills
• Self-motivated and able to work independently in a fast-paced environment
• Experience using Salesforce.com or similar CRM tools
• Strong analytical and business planning skills
• Willingness to travel within Japan as required

What You’ll Get 

• Paid annual leave plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-Hybrid #LI-EL1

The Position

OPSWAT is now searching for Tier 1&2 Hybrid Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.

We are interested in candidates based in Japan with Japanese as a primary language.

What You Will Be Doing

• Handle complex technical issues and escalated ones from Japanese partners/customers support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with the global Tier 1, Tier2 and Tier 3 support team well.

• In collaboration with the existing TAM (technical account manager)in Japan, we provide support to our customers in Japan.

• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT.
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor all inquiries from Japanese customers/partners and contribute to support process improvement.
• Get involved in professional services delivery.
• Get involved in other side projects and operations per request.

What We Need From You

• Bachelor’s degree in computer science (CS), a technical discipline, or equivalent experience.
• Strong knowledge of Windows and Windows Server.
• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Spoken and written English skills are required.
• Good communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.

If Would Be Nice If You Had

• Experience working with offshore teams.
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).

• Experience in Cloud Based Services (Azure, AWS, GCP).

• Knowledge of Sandbox and anti-malware products.

• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.

About Rocket Now 

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,

Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) 

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

• Drive continuous improvement initiatives through creative problem-solving and program design
• Support scaling of delivery operations through structured programs and operational frameworks

• Experience as a data analyst, Operations Specialist, or similar role
• Strong SQL skills (mandatory) for data extraction and analysis
• Proven ability to analyze data and translate insights into actionable operational improvements

• Strong problem-solving and creative thinking skills
• Ability to manage multiple priorities in a fast-paced operational environment
• Solid communication skills and stakeholder management ability

• Experience in delivery, logistics, mobility, or marketplace operations is a plus
• Experience designing or managing incentive programs

• English: Business level (required)

Job mission

As a Senior Engineer II, Field Process, you play a critical role in enabling our customers’ success at the most advanced semiconductor technology nodes. Based in Higashi Hiroshima, you will work hands‑on at customer sites, leading complex process qualifications, resolving high‑impact tool and process issues, and partnering closely with customers and internal teams across the globe. Your expertise directly contributes to ASM’s reputation for technical excellence, reliability, and long‑term customer partnerships.

What you will be working on

• Plan, execute, oversee, and document process qualifications for new installations, conversions, and continuous improvement retrofits for PE‑CVD, PE‑ALD, ALD, CVD, and epitaxy reactors at customer sites
• Lead structured problem‑solving activities to identify root causes, develop robust solutions, and support rapid closure of tool excursion escalations during install and sustaining phases
• Act as a senior technical interface for customers, understanding current needs, identifying new opportunities, and anticipating future process requirements to build long‑term, trusted partnerships
• Develop, maintain, and standardize process recipes, experimental data, and technical documentation for use by internal teams and external stakeholders
• Drive continuous improvement initiatives focused on customer experience, tool performance, productivity, cost reduction, and process robustness
• Provide hands‑on field engineering support when required, including assembly, disassembly, calibration, decommissioning, and troubleshooting of advanced electro‑mechanical semiconductor capital equipment
• Collaborate closely with global hardware, process, R&D, and service teams to align field feedback with product and process improvements

What we are looking for

• Valid work authorization to work in Japan
• Master’s degree or higher in a materials‑focused STEM discipline such as materials science or engineering, physics, chemistry, electronic engineering, or nanotechnology
• Or a Bachelor’s degree in a STEM discipline with relevant professional experience in semiconductor processing or capital equipment
• Strong experience or solid technical foundation in one or more of the following: PE‑CVD, PE‑ALD, ALD, CVD, epitaxy, etch, PVD, surface preparation, photolithography, high‑temperature processing, or materials characterization
• Applied experience using data or signal processing tools such as Python, R, MATLAB, JMP, Tableau, Power BI, or equivalent
• Commitment to strong safety and quality cultures, both internally and at customer sites
• Good mechanical and electrical troubleshooting skills
• Ability to work effectively in cleanroom and office environments for extended periods, both on‑site and remotely
• Strong collaboration skills and the ability to work across organizations, cultures, and disciplines while managing multiple priorities

What sets you apart

• Experience in customer‑facing roles within the semiconductor, capital equipment, or advanced manufacturing industries
• Proven ability to lead complex technical discussions with customers and internal stakeholders
• Willingness to travel domestically and internationally (typically 10–40%) to support customer sites across Japan, Asia, the US, and Europe
• Professional fluency in English
• Japanese language proficiency suitable for customer and on‑site collaboration is highly valued; additional languages are a plus

The  Opportunity

We are looking for someone to join our team who has a passion for technology, strategic problem solving, and providing thought leadership to help our customers on their Identity journey. 

You are a continuous learner, building your product knowledge, and industry knowledge as well as building relationships with customer stakeholders to be their trusted advisor.  You will guide our customers to rapid adoption, expansion, and identify churn risks. 

As a CSM you play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams.

Below outlines some key attributes for a Customer Success Manager:

• Customer Success and Growth: Develop roadmaps and strategies to accelerate customers' strategic direction, track goals and progress, and identify opportunities for improvement.
• Ownership: Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders.
• Research and Insights: Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership through industry trends and insights to drive customer innovation.
• Proactive engagement and Strategic Success Plans: Create strategic success plans aligned with the customers goals, track progress, and provide high value assets to be reused by our customer champions to communicate the value of Okta. 
• Communication: Build strong relationships through effective and concise communication with customers, stakeholders, and internal teams. Enhance customer satisfaction, improve collaboration, and understand customer problems and goals.
• Problem-Solving: Identify and solve customer problems efficiently by proactively addressing potential issues and collaborating with customers and internal teams to find suitable solutions.
• Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers.
• Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions.
• Product Knowledge: CSMs need to have a deep understanding of Okta's products and services, as well as excellent time management skills, in order to provide customers with insights and direction. Build knowledge through achieving minimum certification levels and spending time staying up to date on solutions and roadmap.

You would be Ideal for this role if you have: 

• Experience in customer success management, ideally working with customers to drive adoption of a technical platform or solution. 
• Customer-centric and proactive team player that is focused on driving customer loyalty and adoption
• Success in working in and navigating enterprise environments, building trusted relationships at all levels in the organization. 
• Experienced in driving product adoption and expansion, through understanding the customer’s current situation and desired outcomes. Being able to utilise consulting style questions to engage and discover the information we need to support our customers
• Able to operate in a fast-paced environment and manage multiple customers and projects, adapt to changing priorities, think ahead, and solve problems.
• Ability to take on feedback, be willing to learn new things, have a growth mindset and align to Okta core values
• Strong oral, written and presentation skills 
• Ability to organize, prioritize, complete activities and meet deadlines on a daily basis

#P6545_3432332

#LI - hybrid

About the Role

As we continue to expand our presence across Japan, we’re hiring our Osaka based Account Executive. This is a unique opportunity to make a meaningful impact at a disruptive, fast-growing company as we build out a local team. 

Our mission is clear: to protect people and places in a privacy-sensitive way. Verkada’s cloud-based technology is transforming physical security across industries like retail, education, manufacturing, healthcare, and more. In this role, you’ll own the full sales cycle and work closely with both end customers and channel partners to win new business and grow existing accounts. If you have a strong background selling security solutions then we want to hear from you. 

• Work Location: Remote based out of Osaka (Japan) with some travel and time spent working at our office in Shibuya, as necessary for customer engagement/business purposes. 
• Probation Period: The probationary period is 6 months. There is no anticipated change in working conditions during probation.
• Work Hours: Standard working hours are from 9:00 AM to 6:00 PM, allowing 8 hours of work with a 60-minute lunch break. Working hours and break-time can be adjusted based on business needs.
• Holidays: Weekends and public holidays.
• Overtime: Deemed working hours scheme given the necessary time spent working outside the office.
• Measure Against Passive Smoking: Smoking is prohibited indoors.
• Employment Agreement Period: Permanent

What You'll Do

• Own the full sales cycle from prospecting to close, including outbound activity, online demos, proposals, and negotiations.
• Build and grow a strong pipeline of all industries across Western Japan.
• Work closely with local integrators, resellers, and channel partners.
• Develop a deep understanding of Verkada’s product suite and its relevance to the Japanese market and broader physical security ecosystem.
• Collaborate with Solutions Engineers to deliver tailored technical demos and ensure successful product rollouts.
• Provide feedback from the Japan market to help shape regional strategy and product improvements.
• Be a trusted advisor to customers, guiding them through the transition to cloud-managed physical security.
• Travel as needed for customer/prospect meetings and site visits, with occasional travel to the Tokyo office for team collaboration.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring 

• At least 2 years of sales experience in a quota-carrying role (experience in Japan’s B2B market preferred).
• Native-level Japanese; intermediate to business-level English is a plus.
• Exceptional communication and relationship-building skills, including the ability to navigate and influence complex sales cycles.
• Strong presentation skills and the ability to educate and advise clients in Japan’s unique business culture.
• A proven track record of thriving in fast-paced, competitive, and dynamic environments.
• Bachelor’s degree preferred, but not required.
• Experience using Salesforce or other CRMs is a plus.
• Tenacity, self-motivation, and a strong desire to learn and grow.

Japan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritises the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

About the Role

As we continue to expand our presence across Japan, we’re hiring an additional Channel Sales Manager to join our growing local team. This role is a key part of scaling Verkada’s reach in the region through strategic reseller and integration partners.

This role is based in Japan and requires regular travel across the country to support partners, customers, and team initiatives.

Our mission is clear: to protect people and places in a privacy-sensitive way. Verkada’s cloud-based technology is transforming physical security across industries like retail, education, manufacturing, healthcare, and more. In this role, you’ll work alongside our existing Channel Sales Managers to drive pipeline, strengthen partner relationships, and execute initiatives that grow Verkada’s footprint in Japan. If you have a strong background in channel sales or partner management in Japan, we want to hear from you.

What You’ll Do

• Drive Net New Pipeline: Proactively identify and generate pipeline with new end-user customers through strategic reseller partners. Collaborate closely with field sales teams to co-sell and close high-value opportunities across Japan.
• Execute Regional Channel Strategy: Build and manage a focused partner business plan that aligns with Verkada’s overall Japan go-to-market objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability.
• Collaborate Cross-Functionally: Work with Verkada’s internal sales, marketing, and pre-sales teams to deliver joint activities such as partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insight: Conduct regular QBRs and performance reviews with partners to align on goals, track success, and identify growth opportunities.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritise Verkada in key deals and business planning. Share field insights to improve channel programs, tools, and incentives.
• Drive Awareness and Demand: Represent Verkada at regional in-person and virtual events to build brand awareness, strengthen relationships, and grow the partner community in Japan.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in Japan—from onboarding and enablement to pipeline development and revenue realization.

What You Bring

• Experience & Success: 5+ years in channel sales or partner management with a strong track record of building new business through security integrators, IT VARs, or related reseller networks. Recognition such as President’s Club is a plus.
• Strategic & Creative Thinking: A structured, process-driven approach complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship Builder: Ability to influence and engage across all levels from partner sales reps to executive leadership.
• Technical Fluency: Comfortable in product and operational discussions. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills, attention to detail, and professional presence. Native-level Japanese (must have) and intermediate to business-level English.
• Location: Must be based in Japan and open to regular travel across the country.

Japan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs 
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

About the Role

As we continue to expand our presence across Japan, we’re hiring an Enterprise Account Executive based in Tokyo. This is a unique opportunity to make a meaningful impact at a disruptive, fast-growing company as we build out a local team. 

Our mission is clear: to protect people and places in a privacy-sensitive way. Verkada’s cloud-based technology is transforming physical security across industries like retail, education, manufacturing, healthcare, and more. In this role, you’ll own the full sales cycle and work closely with both end customers and channel partners to win new business and grow existing accounts. If you have a strong background selling security solutions then we want to hear from you. 

• Work Location: Based in Tokyo, with some travel and time spent working at our Shibuya office as needed for customer engagement and team collaboration.
• Probation Period: The probationary period is 6 months. There is no anticipated change in working conditions during probation.
• Work Hours: Standard working hours are from 9:00 AM to 6:00 PM, allowing 8 hours of work with a 60-minute lunch break. Working hours and break-time can be adjusted based on business needs.
• Holidays: Weekends and public holidays.
• Overtime: Deemed working hours scheme given the necessary time spent working outside the office.
• Measure Against Passive Smoking: Smoking is prohibited indoors.
• Employment Agreement Period: Permanent

What You'll Do

• Own the full sales cycle from prospecting to close, including outbound activity, online demos, proposals, and negotiations.
• Build and grow a strong pipeline of enterprise accounts across Japan.
• Work closely with local integrators, resellers, and channel partners.
• Develop a deep understanding of Verkada’s product suite and its relevance to the Japanese market and broader physical security ecosystem.
• Collaborate with Solutions Engineers to deliver tailored technical demos and ensure successful product rollouts.
• Provide feedback from the Japan market to help shape regional strategy and product improvements.
• Be a trusted advisor to customers, guiding them through the transition to cloud-managed physical security.
• Travel regularly for customer meetings, site visits, and occasional trips outside Tokyo as needed.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring 

• At least 4 years of Enterprise sales experience in a quota-carrying role (experience in Japan’s B2B market preferred).
• Native or fluent Japanese language skills are essential; business-level English is a plus.
• Exceptional communication and relationship-building skills, including the ability to navigate and influence complex sales cycles.
• Strong presentation skills and the ability to educate and advise clients in Japan’s unique business culture.
• A proven track record of thriving in fast-paced, competitive, and dynamic environments.
• Bachelor’s degree preferred, but not required.
• Experience using Salesforce or other CRMs is a plus.
• Tenacity, self-motivation, and a strong desire to learn and grow.

Japan Employee Benefits

Verkada is committed to fostering a workplace environment that prioritises the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

The Head of Operations - Japan, drives operational efficiency and strategic customer success by overseeing and managing the Japan Ad Operations and Account Management (AM) functions. 

This role requires a strategic thinker and problem-solver comfortable leading a team of digital advertising experts and navigating complex platforms.

This role reports to the Managing Director - Japan and is part of the Japanese leadership team.

本役職の役割は、日本における広告運用(Ad Operation)およびアカウントマネジメント(AM)機能を統括・管理し、オペレーションの効率化とお客様の満足度の向上をリードすることです。

具体的には、デジタル広告のスペシャリスト集団を率いながら、GumGumの独自広告プラットフォームを使いこなし、課題を先着的に解決していく力が求められます。

本ポジションは、日本担当マネージングディレクターの直属となり、日本のリーダーシップチームの一員として組織を支えていく重要なポストです。

What You'll Achieve

Strategic Leadership & Team Development

• Attract, retain, develop, and motivate a high-performing team. Provide mentorship, development guidance, and career planning for all team members.
• Serve as a "Player/Coach"-  managing a percentage of the region's most strategic campaigns to ensure a deep working knowledge of GumGum's processes and potential pain points.
• Monitor overall team health - including utilisation, satisfaction, output, and succession planning.
• Drive consistent process improvement - and set relevant policies for the team. Maintain a balance of efficiency and localisation by understanding market commonalities and differences.

Global Alignment & Local Strategy

• Develop and execute a local operations strategy tailored to the Japan market, partnering with the Managing Director, Sales team, and regional leaders.
• Drive the successful adoption and launch of new products and services.
• Serve as the primary liaison between Japan and GumGum HQ/regional offices (AM, Ad Ops).
• Localise global best practices and collaborate with HQ peers to share operational feedback, resolve issues, and ensure effective implementation in Japan.

Client Strategy & Growth

• Lead GumGum’s renewal business by ensuring clients receive an industry-leading end-to-end experience.
• Build strategic, long-lasting relationships with key GumGum clients.
• Support Sales by managing and executing strategic sales opportunities and discovering incremental growth opportunities across existing campaigns and accounts.
• Take ownership of the Quarterly Business Review (QBR) process for key strategic accounts.
• Maintain deep industry knowledge of ad trends to capitalise on revenue and growth opportunities.

Campaign Execution & Operational Oversight

• Oversee the Ad Operations and Account Management teams to ensure the proper implementation and management of sold campaigns.
• Responsible for optimising ad delivery to fulfil revenue goals, overseeing day-to-day tasks like pacing, forecasting, and revenue tracking.
• Lead internal pod meetings by setting the agenda and goals to ensure alignment on client success metrics across the operations department.
• Oversee the implementation of GumGum’s advertising products and technologies for both direct and programmatic campaigns.

主な職務内容

　戦略的リーダーシップおよびチーム育成

• 高い成果を出すチームを構築するため、人材の採用・維持・育成・モチベーション管理
  すべてのチームメンバーに対し、メンターシップ、能力開発の指導、キャリアプランニングを提供します。
• 「プレイヤー兼コーチ」としての役割
  GumGumの業務プロセスと潜在的な問題点を深く理解するため、国内の最も戦略的なキャンペーンの一部を自ら担当・管理します。
• チーム全体の健全性をモニタリング
  これには、稼働率、満足度、成果、後継者育成計画が含まれます。
• 一貫したプロセス改善の推進
  チームのための関連ポリシーを策定します。国ごとの共通点と相違点を理解し、業務効率とローカライゼーションのバランスを維持します。
  
  

　グローバルとの連携およびローカル戦略

• 日本市場に最適化したオペレーション戦略の策定と実行
  マネージングディレクター、セールスチーム、およびリージョンリーダーと連携し、日本市場の特性に合わせたオペレーション戦略を立案・実行する。
• 新サービスの円滑な導入と立ち上げの推進
  新サービスの国内導入をリードし、日本市場への定着とスムーズな立ち上げを推進する。
• 日本とグローバルチーム間の主要な連絡窓口としての役割
  日本オフィスを代表し、本社や各リージョン拠点(AM・アドオペレーション部門)との情報共有や調整を一手に担う。
• グローバルなベストプラクティスをローカライズと本部との連携
  グローバルの成功事例を日本市場に合わせて最適化(ローカライズ)する。同時に、本部のカウンターパートと協力して現場のフィードバックを共有し、課題解決を図ることで日本国内での効果的な施策実施を確実なものにする。
  
  

　クライアント戦略および成長

• リピートビジネスの牽引
  業界をリードするエンドツーエンドのサービスを確実にクライアントへ提供することで、既存クライアントとの継続を主導する。
• 戦略的かつ長期的なクライアント関係の構築
  主要クライアントとの間に、強固で長期にわたる戦略的パートナーシップを築く。
• セールスチームへの支援とアップセルの機会創出
  戦略的な商談の管理・実行においてセールスを支援する。また、実施中のキャンペーンや既存アカウントから、さらなる予算拡大/増額の機会を発掘する。
• QBR(四半期定例会)プロセスの主導
  主要な戦略的アカウントにおけるQBRプロセスの全責任を担い、実行を管理する。
• 広告業界の最新トレンドの把握と収益機会への活用
  広告業界のトレンドに関する深い知識を常に維持し、収益向上や成長の機会へと繋げる。
  
  

　キャンペーン実行およびオペレーション管理

• キャンペーンの適切な実装と運用管理の監督
  アドオペレーションおよびアカウントマネジメントの両チームを統括し、受注したキャンペーンが適切に配信・管理されるよう監督する。
• 収益目標達成に向けた広告配信の最適化
  収益目標の達成に向けて広告配信の最適化に責任を持つ。ペース管理、着地予測、収益追跡などの日常業務を管理する。
• 社内会議の主導
  オペレーション部門全体でクライアントのKPIに関する連携を確実にするため、議題と目標を設定し、チームミーティングを主導します。
• 広告プロダクトおよびテクノロジーの実装監督
  ダイレクトキャンペーンとプログラマティックキャンペーンの両方において、GumGumの広告プロダクトやテクノロジーが正しく導入・運用されるよう監督する。

Skills You'll Bring

• BS/BA Degree or relevant experience in digital advertising
• At least 6 years of experience in digital advertising, preferably combining experience in project management/operations and Account Management/Media Planning. Experience in trafficking, optimising, and pacing digital advertising campaigns. 
• 4+ years of direct management or mentorship of individual contributors
• Language: Business-level Japanese and business-level English proficiency.
• Industry Knowledge: Proficient with online advertising terms, concepts, and revenue models.
• Technical Proficiency: Intermediate skills in PowerPoint, Excel, and Word.
• Communication: Excellent written and verbal communication skills.
• Stakeholder Management: Ability to manage various internal and external stakeholders while delivering on client expectations.
• Drive: High energy level and enthusiasm for digital technology; Team player and Self-starter.
• Leadership: Confident and passionate about leading teams and mentoring team members.
• Adaptability: Flexible attitude; proven ability to accommodate evolving responsibilities.
• Resilience: Able to balance competing demands in a high-pressure environment to deliver on deadlines.
• Problem-Solving: Patience and the ability to find solutions in difficult scenarios while remaining calm.

応募要件

• 学士号(BS/BA)、またはデジタル広告業界における同等の実務経験。
• デジタル広告業界における6年以上の実務経験。プロジェクト管理/運用とアカウント管理/メディアプランニングの経験を兼ね備えていることが望ましい。デジタル広告キャンペーンのトラフィック管理、最適化、ペース管理の経験。
• 4年以上のチームリーダーまたはマネージャー経験(メンバーの直接的な評価・育成、あるいはメンターとして後輩を指導した経験)。
• 言語： ビジネスレベルの日本語とビジネスレベルの英語能力が望ましい
• 業界知識： オンライン広告の用語、概念、収益モデルに精通していること。
• PCスキル： PowerPoint、Excel、Wordの中級レベルのスキル。
• コミュニケーション： 優れた文章作成能力および口頭でのコミュニケーション能力。
• ステークホルダー管理： クライアントの期待に応えつつ、社内外の様々な関係者と円滑に連携・調整できる能力。
• 推進力/意欲： デジタルテクノロジーに対する高い熱意とエネルギーを持ち、自走できる(セルフスターター)と同時に、チームプレーヤーとして周囲と協力できる方。
• リーダーシップ： 自信と情熱を持ってチームを率い、メンバーの育成やメンタリングに取り組める方。
• 柔軟性： 変化に対して柔軟な姿勢を持ち、状況に応じて進化する役割や責任にも柔軟に対応できる方。
• 適応力・精神力： プレッシャーのかかる環境下でも、優先順位が競合する複数の業務をバランスよくこなし、期限内に成果を出せる方。
• 問題解決能力： 困難な状況においても冷静さを保ち、粘り強く解決策を見出せる方。

What We Offer

Learn about our benefits & perks package at gumgum.com/benefits. If you'd like additional information, your recruiter can share more specifics during the hiring process!

福利厚生について

弊社の福利厚生パッケージについては、gumgum.com/benefitsからご確認いただけます。更に詳しい情報が必要な場合は、採用担当者が選考プロセス中に詳細をご案内いたします。

About the Role

The Technical Trainer is responsible for rapidly enabling new and existing Technical Support Engineers to deliver high-quality, technically accurate, and culturally effective support for Veeam Backup & Replication v13 and Veeam Data Cloud (VDC) products.

This role bridges deep technical expertise, structured troubleshooting methodology, and Japanese customer-handling excellence, ensuring engineers are release-ready, log-literate, and customer-confident at all times.

What You’ll Do

Technical Product Training 

• Design and deliver structured onboarding and advanced training for: VBR v13 architecture, features, workflows, and best practices, VDC platform capabilities, deployment models, and limitations
• Translate complex product behavior into support-ready mental models for new engineers
• Ensure engineers can confidently explain “why”, not just “how”, to customers

Troubleshooting & Log Analysis Training

• Deliver hands-on training on: Systematic troubleshooting methodologies, Advanced log analysis (“log diving”) for VBR and VDC, Identifying root cause vs. symptom
• Teach engineers how to: Correlate logs across components, Identify known issues vs. new defects, Prepare high-quality escalation packages for R&D, Maintain and evolve internal troubleshooting playbooks

Training Content Localization (English → Japanese)

• Translate and localize training materials from English to clear, professional Japanese, including: Slide decks, Lab guides, Troubleshooting flows, Release update summaries, Adapt content for Japanese technical and communication norms, not literal translation
• Ensure terminology consistency with: Veeam product language, Existing Japanese KBs and customer-facing materials 

Monthly Case Handling Process Training

• Conduct recurring monthly training for L1 Technical Support Engineers covering: Case lifecycle management, Effective triage and prioritization, Data collection discipline, When and how to escalate
• Analyze real case data to: Identify common handling gaps, Reinforce best practices, Reduce reopens, delays, and customer friction 

Japanese Customer Handling & Soft Skills Training

• Deliver targeted training focused on Japanese customer expectations, including: Polite but efficient communication, Managing escalations professionally, Explaining technical limitations without losing trust, Balancing speed, accuracy, and empathy
• Coach engineers on: Written Japanese communication quality, Phone and meeting etiquette, Handling difficult or high-pressure customers

Release & Enhancement Readiness

• Continuously monitor: Product enhancements, Hotfixes, Major and minor releases
• Deliver release-ready training immediately after GA, including: What changed, What will break, What customers will ask on Day 1
• Partner with: Product Management, R&D, Global Enablement to ensure local teams are never behind the release curve

Continuous Improvement & Stakeholder Collaboration

• Work closely with: Technical Support leadership, ATS / Escalation teams, QA and Product teams
• Provide feedback loops on: Training gaps, Product pain points, Documentation weaknesses
• Maintain training effectiveness metrics: Time to productivity, Case quality improvements, Reduction in avoidable escalations

What You’ll Bring

Technical

Language & Communication

Training & Coaching

Personal Attributes (Non-Negotiable)

Success Metrics (What “Good” Looks Like)

What You’ll Get 

• 10 days of paid annual leave after 6 months of continuous employment, increasing with tenure up to 20 days after 6.5 years, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-SK1

Job Summary:

The Manager, APAC Social Media & Influencer Marketing role will  lead and scale our social and influencer strategy across key APAC markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia.

This role will be responsible for driving brand awareness, engagement, and performance outcomes through social media and influencer marketing. This position plays a critical role in shaping APAC growth strategy, operating at both a strategic and tactical level. The ideal candidate will elevate agency performance, develop localized strategies, and translate social and influencer initiatives into measurable business impact.

This role requires close collaboration with cross-functional stakeholders internally, as well as external agency and creator partners across the region.

Job Expectations:

• Develop and execute APAC social media and influencer marketing strategies aligned with global brand and business objectives

• Build scalable frameworks that drive both brand equity and performance outcomes across diverse APAC markets

• Identify growth opportunities across established and emerging markets including Japan, Korea, Hong Kong, Singapore, Taiwan, and Southeast Asia

• Lead and manage external social and influencer agencies across multiple APAC markets, ensuring high-quality execution and strategic alignment

• Establish clear KPIs, performance expectations, and reporting structures for agency partners

• Conduct regular business reviews and performance audits to optimize ROI and elevate agency output from execution to strategic partnership

• Ensure strong localization while maintaining global brand consistency

• Develop and guide influencer strategies across tiers (macro, mid, micro, affiliate) based on market needs and maturity

• Drive best-in-class campaign execution, content storytelling, and community engagement

• Identify emerging creator trends, platforms, and partnership models to continuously innovate

• Build and scale long-term influencer ecosystems rather than one-off activations

• Define success metrics and optimize campaigns based on performance data and insights

• Translate analytics into actionable recommendations for budget allocation and strategy refinement

• Partner with Performance Marketing and E-commerce teams to align influencer impact with revenue outcomes

• Collaborate with Marketing, Creative, and Global Brand teams to support integrated campaign execution

• Serve as the APAC subject matter expert for social media and influencer marketing

• Ensure alignment between regional strategy and local market execution

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required: 

• Proven experience managing agencies across multiple markets

• Strong understanding of Japan and/or Korea social ecosystems (additional APAC experience highly preferred)

• Demonstrated ability to drive measurable business results through social and influencer programs

• Highly organized with strong project management skills

• Strong analytical mindset with the ability to translate data into actionable insights

• Comfortable balancing strategic thinking with hands-on execution oversight

• Excellent stakeholder management and communication skills

• Strong passion for social media and influencer marketing

• Proven ability to drive performance-based outcomes across multiple APAC markets. This individual is highly strategic, data-driven, and capable of managing complexity across diverse regions

• This role is based in Tokyo, Japan or Seoul, South Korea (Hybrid)

• Fluent in English; fluency in Japanese, Korean, or Chinese required depending on location

Experience Requirements:

Generally requires a minimum of ten (10)+ years of experience in social media and/or influencer marketing, preferably with regional (APAC) scope.

Education Requirements:

Bachelor’s degree in Marketing or equivalent professional experience required

#LI-LR1

We’re looking for Bilingual Enterprise Customer Support Advocate, fluent in English and Japanese, to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This is a hybrid position, open to applicants located in Tokyo, Japan. In this role, you will report to the Senior Manager, Enterprise Customer Support.

WHAT YOU’LL DO:

• Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts - Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)]
• Embrace a customer first mindset to address and resolve customer questions, issues, and concerns 
• Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers.
• Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
• Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity)
• Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
• Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones.
• Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns.
• Maintain a focus on excellence by meeting or exceeding monthly/quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/ATHT), Customer First Proactive Outbound Calls, Adherence and Occupancy.
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Fully fluent in Japanese and English (verbal and written)
• Some relevant experience in a product or customer technical support role.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to multitask, attention to detail and time management are essential.
• Knowledge of ticketing platforms i.e. ZenDesk and Jira is a plus.
• Experience in a multi-channel environment (Phone/Chat/Email).
• Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products.
• Strong work ethic to handle multiple requests with exceptional follow-through
• Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc].
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Priority Setting: Focuses time/energy on the most important issues/opportunities. 
• Clearly understand how to assess the importance of tasks and decisions.
• Interpersonal Savvy: relates openly and comfortably with diverse groups of people. 
  

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-IA

Regional Sales Manager (Enterprise) – Japan

Location: Tokyo, Japan

About Black Duck

At Black Duck, we believe great software should also be secure software—no compromises required. We help organizations move fast and stay protected by identifying and fixing vulnerabilities across proprietary code, open source, and applications in motion.

As a global leader in application security (SAST, SCA, and DAST), we bring together best-in-class tools, services, and expertise—so our customers can build confidently and deploy securely at scale.

The Opportunity

We’re looking for a Regional Sales Manager (Enterprise) to help us grow our footprint across Japan — someone who knows how to navigate complex organizations, build lasting relationships, and close meaningful deals (not just quick wins).

This role is equal parts strategy, storytelling, and execution. If you enjoy turning “interesting conversations” into “signed enterprise agreements,” you’ll fit right in.

What You’ll Do

• Own and drive enterprise sales revenue across a defined set of named accounts and target organizations
• Land, expand, and nurture multi-year enterprise agreements (the kind that make everyone’s forecast look good)
• Build trusted relationships with executive stakeholders — because great sales start with great partnerships
• Lead customers through a structured, consultative sales process that makes complex decisions feel simple
• Collaborate with global teammates to share insights, strategies, and wins (we celebrate those, by the way)
• Advocate for customer success — not just at signature, but long after
• Keep Salesforce updated and accurate (your future self will thank you)

What You Bring

• 5+ years of experience in enterprise software sales
• A proven track record of exceeding targets (and probably raising them along the way)
• Experience navigating complex, multi-stakeholder sales cycles
• Success closing 6–7 figure, multi-year enterprise deals
• Confidence engaging and influencing C-level executives
• Excellent communication, negotiation, and presentation skills
• Strong analytical and problem-solving mindset
• Fluency in Japanese and business-level English

Nice to Have

• Experience in cybersecurity or application security solutions
• Background in software development tools or DevSecOps
• Familiarity with managing large enterprise accounts in Japan

Why You’ll Love This Role

• You’ll be selling a solution that customers actually need (security + speed = no-brainer)
• You’ll work with a high-performing, globally connected team that values collaboration over competition
• You’ll engage with top-tier enterprises in Japan on strategic, high-impact initiatives
• You’ll have the autonomy to own your territory like a business — with support when you need it
• And yes, the compensation plan is designed to reward big thinking and bigger results

Black Duck in Japan

We understand that in Japan, business is built on trust, consistency, and long-term relationships — not just transactions. At Black Duck, we take the same approach: thoughtful engagement, deep partnership, and delivering real value over time.

The Team + The Role

The Enterprise Sales team at Pendo partners with some of the world’s largest organizations to improve and transform their digital experiences. The team operates in a fast-paced, collaborative environment and works closely with Solutions Engineering, Customer Success, Legal, Product, and executive leadership to drive meaningful business outcomes. Enterprise Sales values clear execution, strong partnership, and disciplined sales practices to win complex enterprise opportunities.

As an Account Executive, Enterprise Sales, you will lead complex enterprise deals and own multi-stakeholder sales cycles with organizations of 1,500+ employees. You will build executive relationships, develop multi-year account strategies, generate high-quality pipeline, and apply MEDDPICC and Force Management principles to drive forecast accuracy and long-term customer value.

This is a hybrid position working 3 days per week in our Tokyo, Japan office. 

What this looks like day-to-day

• Enterprise deal leadership: Act as the internal lead for complex enterprise opportunities, coordinating cross-functional partners across Solutions Engineering, Customer Success, Legal, Product, and executive leadership. You keep the team aligned, the deal strategy clear, and the process moving with urgency and discipline.
• Executive relationship building: Build and maintain strong relationships across the C-suite, IT, and business leadership within organizations of 1,500+ employees. You understand stakeholder priorities and connect Pendo’s value to meaningful business outcomes.
• Value-based selling: Lead sales cycles focused on solving meaningful business problems and supporting digital transformation initiatives. You shape the value narrative, guide customers through complex decisions, and position Pendo as a strategic partner.
• Sales methodology and forecasting: Apply MEDDPICC and Force Management principles to manage complex, multi-stakeholder sales cycles. You maintain strong deal hygiene, identify risk early, and support accurate forecasting.
• Account strategy and expansion: Develop and execute multi-year account strategies that expand Pendo’s presence within enterprise customers. You identify growth opportunities, prioritize high-impact activities, and build plans that deliver long-term customer value.
• Pipeline generation: Consistently generate and maintain a high-quality pipeline through proactive prospecting and account development. You take ownership of pipeline health and create opportunities through disciplined, strategic outreach.
• AI-enabled productivity: Use AI tools and insights to improve sales preparation, productivity, and customer engagement. You look for practical ways to work faster, communicate more effectively, and make better decisions in a fast-moving environment.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.
You’re most energized when there isn’t a clear path yet, and you get to define it. You don’t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great recruiters don’t just follow instructions; they operate as strategic advisors, influencing hiring decisions, guiding stakeholders, and elevating how we attract talent.

You're AI-curious - genuinely.
You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything;  how you source, how you prep for intakes, how you draft outreach, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• Proven track record of success in enterprise software sales, including SaaS or application software, selling into organizations with 1,500+ employees.
• Experience using MEDDPICC and/or Force Management to manage complex, multi-stakeholder sales cycles.
• Demonstrated ability to generate pipeline independently through strategic prospecting and account development.
• Experience leading cross-functional deal teams across Solutions Engineering, Legal, Customer Success, and executive stakeholders to close enterprise agreements.
• Comfort using AI tools to improve sales efficiency, preparation, and customer engagement.
•  

Nice-to-haves

Experience working in a startup or high-growth environment where you navigated ambiguity and built new processes or approaches.

• Success selling emerging or innovative technologies that required educating the market and shaping the value narrative.
• A track record of perseverance and resilience in professional or personal pursuits.
• Demonstrated ability to mentor peers and contribute to the overall development of the sales organization.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

Benefits: Premium, day-one benefits across health, pension, meals, and lifestyle—plus strong in-office perks and financial upside.

Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

#LI-Hybrid
#LI-VR1

About the Team/Role

What you'll do:

• Monitor all customer-facing platforms (chat, email, phone, website contact form etc) to resolve customer issues and conduct customer outreach as needed.
• Work closely with the authentication operations teams to provide support for timely and accurate result delivery.
• Collaborate with internal stakeholders, such as Sales, Billing, Product and Engineering, to ensure best customer experience and resolve customer issues in a timely manner.
• Guide customers through an onboarding process and ensure successful implementation into their day-to-day operations
• Coordinate and implement customer account set-up, training, and integrations to ensure a seamless onboarding experience.
• Monitor customers’ usage of Entrupy’s solutions and proactively offer support to improve their experience and drive product adoption so that they can maximize the value
• Create and update self-service customer support resources, including training videos and knowledge base articles, to empower users to resolve issues by themselves
• Represent the voice of the customer by actively collecting and sharing feedback about the product and overall user experience.

What you bring

• At least 3 years of experience in bilingual customer support (English and Japanese and/or Chinese)
• Time management skills in prioritizing daily tasks
• Detail-oriented with strong organizational skills
• Strong oral and written communication skills with empathy and problem-solving mindset
• Ability to work in a fast-paced environment
• Tech-savvy and solutions-oriented
• Effectively communicate technical concepts to audiences of varying technical ability
• Experience in BtoB SaaS Customer Support is a plus

What we offer

• 14 days paid time off per year

• 20 National Holidays and Company Holidays per year

• Additional compensation for working holidays and weekend shifts

• Optional Defined Contribution Pension Plan

• Statutory social insurance (Health, Pension, Labor Accidental, and Employment)
  
  
  Salary Range: Starting ¥4,000,000 annually
  We have competitive pay bands for all other countries based on market standards. Individual compensation decisions are based on several factors, including experience level, skill set, and balancing internal equity relative to peers at the company. Based on these factors, we expect most of the candidates offered roles at our company to fall healthily throughout the range. We recognize that the person we hire may be less experienced (or more senior) than this job description, as posted. If so, the updated salary range will be communicated to you as a candidate.

Job's mission

Shape the future of semiconductor innovation through strategic customer partnerships. As an Account Management (snr) manager at ASM, you’ll lead global engagement with a key customer, aligning business opportunities with long-term technology needs. Your work will connect ASM’s innovations with customer success through insight, collaboration, and execution.

What you will be working on

• Manage a key account for all the business issues, all ASM products and services with clear execution metrics
• Drive increased share growth at a key customer for all the product segments
• Product and innovation introduction to the customer
• Communicate with customers and find future application
• Make presentation materials for internal/external use
• Make strategic list of opportunities aligned with Sales/KAT/Process
• Create JDP opportunity for new products and new application engagement
• Achieve minimum of one new application penetration per year
• Communicate with Product Management and Development Management to find a way to engage with customers.
• Develop deep customer relationships across the customers’ organization
• Build a high performing local commercial organization
• Identify emerging regional growth opportunities and develop business strategy
• Build strong relationships within key customer functions and tier suppliers
• Must be able to effectively coordinate strategic efforts of various internal multi-regional sales and technical support teams
• Develop short/long-term partnership programs with key customer's fab and procurement div., by doing that, improve sales revenue

What we are looking for

• At least 10 years of experience in semiconductor capital equipment sales for key account - Sales / Marketing / Purchasing
• B.S. in an engineering discipline is plus
• Large account management experience
• Knowledge of thin film deposition systems
• Having a superior ability to drive the strategy within a global matrixed organization is preferred
• Deep and extensive professional network with key account executives
• Good communication skill with customer R&D, Manufacturing & Purchasing understanding technology and the Products
• Continuous interest in new Technology
• Keep interest in new technology in semiconductor device manufacturing
• Bilingual / Fluent in English and Japanese

Service Director, Japan

Position Summary

The Service Director will be responsible for maintaining positive customer relationships while providing highly valued services and support to ASM Japan customers. The Service Director will lead a team of service operations managers and field service engineers to provide world class customer service to ensure positive outcomes for ASM end users and technology buyers among Japan customer accounts. This position is relied upon by senior leaders and executive management stakeholders for delivering on both customer satisfaction initiatives and key business results.

Roles and Responsibilities

• Create /sustain a work environment and culture where safety and quality is top value
• Create/sustain a work environment and culture where mutual trust, respect, and open communication is highly valued
• Responsible for development of service leaders, service engineers and team performance is proactively managed through real time coaching and corrective actions as necessary
• Ensure all leadership and technical individual contributor pipeline plans are actively managed
• Full accountability for service and spares quarterly revenue forecast and forecast accuracy KPI
• Full accountability for service and spares P&L performance to meet annual operational plan
• Full accountability for meeting service operational KPI’s to meet annual operational plan
• Full accountability for workforce sizing to meet customer investment cycle and establishing workforce needs as part of annual operating plan setting.
• Responsible for contributing to the development and execution of strategic business initiatives to achieve revenue, margin, and market share growth within the service and spares business areas.
• Must be able to influence other senior leaders and executives through clear, concise, and cognitive communication with all relevant data

Education：

Bachelor’s or Master’s Degree in an engineering field required; with an MBA being a plus. 

Required Experience & Expertise

• At least +15 years of experience in semiconductor industry supporting complex capital equipment and process technology support.
• +10 years in a leader/ people management role
• Extensive knowledge and experience with customer satisfaction, service & spares business, and or account management, preferably within the semiconductor industry.  
• Knowledge of Thin film / Metal / Diffusion deposition systems
• Good communication skill with customer R&D, Manufacturing with understanding of technology and the Products.
• Keep interest in new technology in semiconductor device manufacturing.
• Fluent in both Japanese and English
• Excellent interpersonal and influencing skills in a fast, ethical, and result-oriented environment.

Job's mission

As our Regional EHS Manager for Japan, you’ll be the driving force behind creating a safe, compliant, and proactive work environment across our local service operations. In this strategic role, you’ll lead health and safety programs that protect our people, ensure customer trust, and align with ASM’s global vision. You’ll work closely with regional leadership and global counterparts to ensure our safety standards stay ahead of evolving industry regulations and customer expectations.

What you will be working on

• Lead the execution and continuous improvement of ASM’s Health & Safety (H&S) programs across Japan’s Service region
• Serve as the main safety leader for the region, partnering with management, service teams, and customer sites to ensure safe work environments
• Ensure compliance with all applicable local/regional regulations, ASM policies, SEMI standards, and customer-specific safety procedures
• Provide strategic and tactical guidance on H&S matters to Japan Service Management and Global EHS leaders
• Serve as a subject matter expert to regional teams on safety-related issues and workplace risk mitigation
• Analyze safety data and metrics, identify trends, and implement action plans that drive performance and reduce risk
• Coordinate and enhance safety incident investigations, emergency response planning, and health case reporting
• Develop, maintain, and deliver safety training programs for service engineers and office personnel
• Build and maintain trusted relationships with customer EHS counterparts to align programs and ensure seamless compliance
• Organize and lead safety committee meetings, representing the voice of the service organization
• Contribute to global alignment by working with other regional Service Safety Managers to define and standardize H&S procedures and documentation
• Provide leadership and technical guidance to a local team of EHS Engineers
• Travel up to 50% within Japan to support service offices and customer fab sites

What we are looking for

• Bachelor’s or Master’s degree in Health & Safety Engineering, Industrial Engineering, Chemical Engineering, Chemistry, or a related field
• Minimum of 7 years of progressive H&S experience in high-tech industries such as semiconductor manufacturing, equipment service, or design
• Deep knowledge of ISO 45001 standards and Japanese regulatory frameworks
• Experience working in or supporting semiconductor fabs or high-containment facilities
• Strong verbal and written communication skills in English and Japanese
• Comfortable working in cleanroom environments and around hazardous materials and systems

What sets you apart

• Knowledge of the semiconductor equipment industry, especially CVD/EPI wafer processing equipment and service ergonomics standards
• Experience with industrial hygiene methods and standards applicable to semiconductor environments
• Excellent written and verbal communication skills for interacting with customers and internal teams
• Strong analytical skills and demonstrated ability to identify risks and solve complex problems
• Ability to influence and collaborate across diverse levels of an organization
• Adapts well to fast-paced environments with evolving priorities, strategy, and growth

General Responsibilities

The  Service Manager reports to the Account Director and is responsible for all customer service of ASM products that are installed within the assigned region for Japan.  Support activities include equipment installation, qualification and service of ALD, PEALD, CVD, PECVD, and EPI equipment.  In addition to managing support of ASM equipment, the service manager has ownership of regional spare parts depots and consignment inventory levels.  The service manager is accountable to meet all financial targets for the region including service and spares businesses.  Managing and developing field service engineers.

Objectives

• Stay informed as needed relative to account goals, roadmaps, financial results, personnel issues, and supplier/customer/community concerns
• Motivate and communicate with direct reports to do superior work within allowed costs and schedule
• Measure results on a continuous basis, and take corrective actions
• Report completions, progress, problems, and opportunities to their manager
• Annual Goals (To be updated every year) Creating a professional service-organization for products in the region
• Creating a professional service-organization for the products in the region
• Improving the service organization structure for both customer and ASM
• Initiating standardization and guidelines
• Creating optimum environment for product support (installation tools/procedures, etc.)
• Give inputs to improve to the product organizations, especially concerning ease of maintenance and uptime. Introduces and improves reporting structures
• Developing new processes and procedures

Specific Duties

• Establish and maintain a “Safety and Quality First” culture while achieving customer required service goals
• Participate as early as possible in new product development activities so that Field Service Engineers (FSE’s) are able to support product introduction
• Advises site personnel on routine and non-routine tasks
• Resource scheduling
• Manages service jobs to completion within scheduled timeframes
• Ensure ASM meets all support contractual agreements
• Work with Sales to close on Spares and Service contracts
• Interacts with high level customers and internal personnel
• Participates in departmental policy making decisions
• Thinks strategically, with the ability to implement tactics
• Drive customer satisfaction
• Manage FSE utilization
• People management for the various departments
• Career development for direct reports
• Conducts Annual reviews for direct reports
• Manage FSE’s/group leaders to achieve maximum performance and maximize job satisfaction
• Interprets and executes policy and procedures to subordinates (drive adherence to Service Bulletins R&U, FSM usage, accurate time reporting, etc.)
• Ensure on-line documentation is being utilized by FSE’s to drive CIP
• Plans organization’s work and schedule work completions
• Organize the workforce to accomplish the plan
• Integrate their activities in cooperation with other organizations
• Define annual goals for the FSE’s to assist in achieving account objectives

Education Requirements

• Minimum -Bachelor’s degree or higher in Engineering or a related technical field.

Experience Requirements

• 5–10 years of experience in Field Service Management, preferably in the semiconductor capital equipment industry.

Skills & Competencies

• Business-level proficiency in both Japanese and English
• Must be able to interact and influence senior management levels; both internally and externally
• Experience with P&L management and general business processes
• Extensive knowledge and experience within a related service industry, customer satisfaction and account management, preferably in semiconductor industry
• Should have knowledge of semiconductor industry, related ASM applications and technology
• Good project and time management skills
• Good verbal and written communication skills
• Previous experience as People manager
• Experience with Forecasting revenue generation
• SAP knowledge required

SHOULD YOU ACCEPT THIS CHALLENGE…

In this role, you'll:

• Evangelize our radically simple, all-flash enterprise storage technology and data solutions, ensuring Manufacturing customers in Japan fully grasp Everpure’s total value proposition
• Build and invest in relationships with customers to establish Everpure’s value, continually driving the highest customer satisfaction ratings in the industry
• Lead pursuit teams and develop account plans to make sure all internal resources are engaged to execute and win new Everpure Customers 
• Drive and manage a healthy and robust pipeline of sales activity to assure quarterly and annual quotas are met or exceeded

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• Authenticity and a genuine desire to engage Manufacturing customers in Japan and understand their business challenges 
• Thought leadership, creativity and a Challenger Mindset; the ability to apply your customer insights and expertise in technology solutions to position Everpure’s portfolio to solve persistent problems
• Avid hunter with proven prospecting skills, consistently opening doors to new customers and navigating seamlessly between the boardroom and the data center while passionately positioning the advantages of a Everpure Storage solution
• Excellent interpersonal skills including written and oral communication, able to build relationships easily and deepen them over time
• Ability to assess, plan, and actively manage a territory to achieve maximum revenue and efficiency
• Expertise leading a complex sales process with multiple stakeholders, while fostering teamwork and shared ownership internally and with Partners
• Consistent track record of exceeding quota and driving referenceable business.
• Passionate about post-sales customer success
• Minimum 5 + years of outside sales with a focus on new logo acquisition or business development
• Sales experience with financial industry　
• Has deeply finance industry knowledge
• A moderate level of English reading comprehension is required to perform job-related tasks effectively.

Join Everpure and be part of a team that's redefining data storage. Apply now and unleash your potential!

#LI-REMOTE, #LI-ONSITE

THE ROLE

EverPure is seeking an experienced Systems Engineer to join the Sales team in Osaka. In this role, you will leverage your technical expertise to pilot the sales & adoption of our EverPURE solutions with prospects and existing customers in the Enterprise Accounts space. You collaborate with customers in Osaka to understand their business goals, their pain points, and propose creative solutions in collaboration with our key alliance partners. You will work closely with other pre-sales, sales, partner sales & enablement, marketing, and leadership team members to help develop and grow business with the full EverPURE portfolio of solutions.

WHAT YOU'LL DO

• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making in Western Japan (Kansai area)
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Passionately bring to light the advantages of an Everpure solution
• Refine sales strategy and tactics, taking command of technical responsibilities
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Author responses to RFI & RFPs
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Pure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING 

• Creativity, empathy, an open mind, curiosity and a desire for continuous learning
• Pre-sales experience is required
• 10 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Linux, NFS file systems and Linux distributed network environment
• Familiarity with AWS, Azure, GCP a plus
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Familiarity with containers, k8s and microservices architectures a plus
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written interpersonal skills
• BS in CS, EE or other technical degree and/or equivalent experience
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• We are primarily an in-office environment and therefore, you will be expected to work from the Osaka office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable

WHAT YOU'LL DO

• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Connect the dots from technology solutions, inclusive of the Everpure portfolio and others from the ecosystem, to measurable customer business outcomes
• Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business
• Passionately bring to light the advantages of an Everpure solution
• Refine sales strategy and tactics, taking command of technical responsibilities
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Take control of evaluations,  benchmarks and system configurations
• Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Author responses to RFI & RFPs
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives
• Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
• Move with market trends and competitive landscape to promote thought leadership within our organization
• Lead by example living the Pure Values:  Persistence, Creativity, Teamwork, Ownership and Customer-first  

WHAT YOU BRING 

• Creativity, empathy, an open mind, curiosity and a desire for continuous learning
• Pre-sales experience is required
• 5 or more years of relevant experience, mixed among technology, design, and communications required. Experience supporting the sales of enterprise storage, networking, systems, cloud, or software to enterprise accounts preferred
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Prior experience in targeting new prospects and converting them into clients
• Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs
• Superior knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Linux, NFS file systems and Linux distributed network environment
• Familiarity with AWS, Azure, GCP a plus
• Installation/configuration of distributed computing, multiprocessing, virtual memory subsystem, storage subsystems architecture, shared memory architectures, cache architectures, windowing systems
• Familiarity with containers, k8s and microservices architectures a plus
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMware, Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written interpersonal skills
• BS in CS, EE or other technical degree and/or equivalent experience
• Must have a familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, AWS well-architected framework, microservices architecture)
• Curiosity and passion around technology and explaining and showing new technology platforms and concepts to customers
• We are primarily an in-office environment and therefore, you will be expected to work from the {{OFFICE_LOCATION}} office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.Familiarity with storage-intensive applications and their requirements such as structured databases (SQL, Oracle) is highly desirable

#LI-ONSITE