The application window will be open until at least April 10, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

At GFiber, we take pride in award-winning customer service and operational excellence. Ticketing is central to our ability to delight our customers and provide outstanding quality. We are seeking a ServiceNow engineer to play a critical role in driving forward our ticketing platform. 

We are seeking a ServiceNow Engineer to contribute to GFiber’s enterprise ticketing and workflow platform strategy and implementation, delivering scalable, reliable, and user-friendly solutions that improve internal operations and enhance customer experience.

Role Description

This ServiceNow Application Engineer position focuses on the hands-on development and technical execution of the ServiceNow platform at GFiber. Working as a key member of the development team, you will contribute to the full scope of our implementation - from building new customer-facing functionality to maintaining system health through best practices. You will be responsible for the technical delivery of assigned projects, providing critical support for defect remediation and maintaining seamless technical handovers to ensure consistent progress and platform stability throughout the development lifecycle.

In this role, you'll:

• Lead the end-to-end design, development, and code review process for ServiceNow applications to ensure technical excellence and scalability.
• Serve as the primary technical point of contact for real-time troubleshooting, defect remediation, and system stability during business hours.
• Translate complex business requirements into technical solutions by collaborating with cross-functional stakeholders and GFiber leadership.
• Guide the daily activities of other application engineers through mentorship and technical oversight to maintain a consistent development velocity.
• Participate actively in all scrum ceremonies and Standups, contributing technical updates and identifying potential blockers for the development cycle.

At a minimum we'd like you to have:

• Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience.
• 4 years of experience in ServiceNow application development. 
• Experience with ServiceNow architecture, design, development, implementation, and administration, including experience with the ServiceNow Application Suite.
• 1 year of experience working with databases, structured data, and schema design.

It's preferred if you have:

• Experience integrating internal and external (SaaS based) applications using REST and oAuth.
• Experience developing and deploying solutions within ServiceNow ITSM, ITOM, and Telecommunications Service Management (TSM/TSOM).
• Knowledge of ServiceNow Discovery, Service Mapping, and/or Network Inventory Management.
• Experience with multiple ticketing solutions including Salesforce, ServiceNow, and others.
• Experience with Agile and Scrum development approaches.
• ServiceNow Certified Implementation Specialist (CIS) or Application Developer certification.

The US base salary range for this full-time position is between $ 117,600- $ 172,500 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Lead the development of Thermal and Climate system features & functions including interfacing and aligning with R&D, electrical architecture, software developers, production, quality and customer experience teams.
• Responsible for end-to-end development of thermal and climate features & functions including release to program milestones.
• Responsible for system level definition and requirements for hardware, software, features, functions and architecture. This includes integration at system and component level. Integral liaison between all cross-functional teams.
• Collaborate with stakeholders through system “V” development from concept to launch.
• E2E responsible for features and functions for thermal and climate systems for the new SDV architecture
• Act as the subject matter expert for the assigned functions throughout the entire product development lifecycle
• Responsible for requirement management – define, document and manage all functional & nonfunctional requirements (System , Software & Hardware) for the function in alignment with vehicle level specification and legal regulations (FMVSS , SAE, OBDII etc.) and internal standards.
• Domain/working knowledge of SW controls, EE, Electronics, and expertise in development, testing and validation methods of mechatronics systems.
• Develop component and system design, functional, EOL specifications, detailed test methods and system level DFMEA, DV, PV for complex mechatronic systems.
• Manage the technical release of the function and calibration data for production
• Be a champion of 1st principles design methodology and use extensive problem-solving methods for debugging, issue resolution.
• Lead sprint planning and daily standup meetings.
• Develop and maintain Best Practices: Design Standards, Test Procedures, Technical Specifications, etc.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Charlotte, NC or Novi, MI. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Master's degree required with 8+ years of experience in Mechanical/Mechatronics/EE/SW engineering. PhD with 6+ years of experience preferred.
• Extensive experience working with Automotive Systems or Mechatronics Products in Thermal and Climate Systems.
• Strong understanding of 1st principles in Engineering, result/solution oriented
• Subject matter expert in Systems Engineering, Multi-domain physics, Complex systems design with EE, SW integration.
• Familiarity with SW for embedded systems, EE systems such as wiring and power distribution units.
• Familiarity with A2B, CAN, Automotive Ethernet, LIN, LVDS communication protocols and Vehicle Network tools, such as CANalyzer, CANoe, etc.
• Expertise with complex problem solving, data analysis, access/interpret/drive results with extended teams.
• Experience working in requirement management tools.
• Knowledge of Automotive design and development process, system requirements, and general engineering best practices
• Good interpersonal and communication skills with a high level of integrity

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $130,000.00 - $160,000.00

Internal leveling code: IC8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments. This includes ensuring high availability and reliability of infrastructure, cloud platforms, enterprise applications, end-user technology, and IT service operations that support a rapidly growing, direct-to-consumer automotive organization.
• This leader will build, mature, and operationalize ITIL-aligned operational practices—not as a strategy-only function, but through hands-on design of operating models, establishing processes, implementing tooling, and driving measurable adoption. A key part of the role includes managing third-party Application Management Support (AMS) and operational vendor partners, ensuring consistent, secure, and outcome-driven service delivery.
• The role reports to the Chief Information Officer, works closely with Cross functional IT Teams, Enterprise Platform, Data & AI, Information Security teams, and serves as the primary owner of IT operational execution, service reliability, and partner-delivered support.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

IT Service Delivery & Operations

• Manage daily IT operations supporting ~6,000 employees across corporate, hybrid, and remote environments.
• Ensure high availability, performance, and reliability across infrastructure, cloud platforms, enterprise applications, networks, identity, and end-user systems.
• Lead Incident & Major Incident Management (Sev1/Sev2), including command, communications, restoration, post-incident reviews, and improvement in MTTD/MTTR.
• Own Problem Management, including RCA quality, corrective actions, trend reduction, and elimination of recurring issues.
• Own Change Enablement & Release Governance (CAB/ECAB, release calendar) to protect production stability while supporting delivery speed.
• Own Service Transition / Operational Readiness, including go-live gates, runbooks, monitoring readiness, ownership models, and escalation paths.
• Infrastructure, Cloud & Network Operations Knowledge 

Application Operations & AMS/Vendor Management

• Oversee enterprise application operations across ERP, HR, Finance, collaboration, and customer-facing systems.
• Manage third-party AMS partners responsible for monitoring, incident resolution, enhancements, and minor releases.
• Own operational vendor performance including SLAs, KPIs, service reviews, accountability, and continuous improvement.
• Ensure application support aligns with ITSM processes, security and compliance requirements, and architectural standards.

IT Operations Excellence

• Build and mature ITIL-aligned programs across all ITSM disciplines.
• Drive operational automation, noise reduction, proactive monitoring, and reduction of systemic issues.
• Identify operational risks, reduce technical debt, and strengthen operating rhythms and governance.
• Own outcomes for monitoring, event management, dashboards, alert quality, and on-call effectiveness.
• Own asset and configuration management (CMDB health, software objects) ensuring data quality for impact analysis, incident response, and audit readiness.

Security, Resilience & Compliance

• Partner with Information Security to ensure consistent execution of operational security controls.
• Support cybersecurity incident response, disaster recovery, business continuity planning, and testing.
• Ensure compliance with access controls, patching standards, data protection requirements, and audit evidence readiness.

Team & Leadership

• Lead, hire, develop, and coach a high-performing operations team, establishing clear accountability and a sustainable on-call model.
• Build a culture of service excellence, reliability, and continuous improvement within internal teams and across vendor partners.

What You’ll Bring (Qualifications)

Experience & Leadership

• 10+ years of progressive IT leadership experience across enterprise operations, service delivery, and ITSM governance.
• Demonstrated success building and scaling ITIL-aligned practices across Incident, Problem, Change, Release, and Service Transition.
• Executive presence with strong communication skills and comfort leading in high-growth, fast-paced, and ambiguous environments.

Technical & Operational Depth

• Fluency in cloud and infrastructure operations (Azure/AWS), identity, networking, endpoints, monitoring/observability, and automation.
• Experience owning SLAs/OLAs/XLAs, customer experience metrics, and service-level governance.
• Demonstrated ability to run audit-ready operations (e.g., ISO 27001, internal controls).

Governance & Delivery

• Experience managing CMDB/asset programs with measurable improvements in data accuracy and adoption.
• Strong program leadership—roadmaps, KPIs, executive reporting, and cross-functional delivery.
• Vendor management expertise including performance governance, SLAs/KPIs, and commercial accountability.

Education

• Bachelor’s Degree strongly preferred.
• Minimum High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $160,000.00 - $192,500.00

Internal Leveling Code: M7

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Strategy & Execution Leadership:

• Define the Fleet & Cloud strategy for software and services, aligning with corporate objectives, revenue targets, & vehicle volumes.
• Identify and prioritize new monetization opportunities by leveraging data analytics & competitive benchmarking to develop products & services.
• Execute the Fleet & B2B strategy for Scout with the inclusion of key stakeholders across the organization (including marketing, sales, & aftersales) to create a holistic Scout Fleet offer for commercial vehicle managers.
• Serve as the primary liaison for B2B and cloud-related initiatives with the Rivian-Volkswagen Technologies JV, ensuring feature & roadmap alignment as well as software integrations.
• Own the end-to-end product lifecycle, from ideation and vision, to launch, operations, and maintenance.
• Develop KPIs & business cases to support funding for fleet telematics, data monetization, cloud infrastructure, and subscription services.
• Manage data governance & compliance. Define data policies, consent management, and privacy standards specifically for commercial use cases, ensuring compliance with cybersecurity standards and overseeing cloud security protocols & storage compliance.
• Manage relationships & support contracts with major cloud service providers.

Product Development:

• Act as the Technical Product Manager by translating high-level commercial needs into detailed technical requirements, user stories, and acceptance criteria for engineering teams.
• Collaborate with vehicle engineering to identify, define, and validate required vehicle data signals (CAN bus, telemetry) needed to power fleet dashboards and predictive maintenance models.
• Oversee the design and delivery of fleet management solutions (FMS), including telematics, predictive maintenance, energy optimization, remote controls, etc., while ensuring the scalability and requirements for our cloud infrastructure.
• Lead the strategy for 3rd-party integrations, defining the requirements for Fleet APIs and SDKs to ensure seamless data flow into customers' existing Fleet Management Systems (FMS).
• Drive strategic partnerships for B2B services, including utilization of Scout’s charging and connected vehicle platforms.
• Own the B2B software product backlog. Prioritize features based on customer value and technical feasibility. Participate in sprint planning & grooming sessions.
• Refine customer journeys and user stories as the primary conduit for Scout to the development team at the Rivian-Volkswagen Tech JV.
• Manage multiple digital touchpoints for commercial vehicle fleet products, including web, mobile, & 3rd party integrations.
• Lead go-to-market strategy for fleet software solutions, including pricing, packaging, & overall customer journey
• Responsible for the Fleet products & services P&L and executing a cohesive services strategy to support fleet vehicle sales.
• Oversee the management of cloud-native applications to support vehicle data signal capture and telemetry.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree in engineering, business, or another relevant field; advanced degree preferred.
• 10+ years of experience developing and managing Fleet OEM charging & connectivity relationships, cloud platform management, and consumer offers.
• 5+ years of managing Agile project and/or product teams related to Fleet cloud, connectivity, or software services with a demonstrated success in delivering at an automotive OEM.
• Knowledge of key strategic partnerships in the fleet space, specifically around enabling software services to drive vehicle sales.
• Broad base of project management and technical knowledge especially related to the automotive fleet sector.
• Experience with telematics platforms, API integrations, SDKs, and SaaS & PaaS business models.
• Familiarity with developing requirements and building cloud environments for fleet/OEM applications.
• Customer-first mindset, always thinking from the point of view of a Scout fleet customer.
• Demonstrated ability to map customer journeys and collaborate with the PMO and other stakeholders to bring new products & features to life in an organized & timely manner.
• Strong project management mindset and a track record of defining complex projects and seeing them through to completion, managing teams through influence and using tools such as JIRA & Confluence.
• Proven track record of building a high-performing team and developing a positive team culture. Ability to influence senior leadership & drive alignment across teams.
• Mindfulness of organizational navigation and ability to create effective cross-functional collaboration at all levels.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $150,000.00 - $181,250.00

Internal Leveling Code: M7

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Functional Safety Strategy and Governance: Lead team and enforce process and key performance indicators for FuSa delivery across the vehicle
• Feature/Function Requirements Custodian: Act as the primary lead/coach for requirement quality, failure analysis, and process discipline including repository best practices
• Serve as System Authority: Govern execution of interfaces architecture, integration readiness across hardware, software, controls and connectivity domains
• Constraint Custodian: Recognize system-level constraints (compute, timing, power, performance, reliability) as feature/function requirements develop from customer use cases through decomposition to electronic modules
• Mentor: Build, mentor and scale multi-disciplinary system/feature team
• Governance Master: Establish engineering governance, design reviews and technical decision-making frameworks to support timely vehicle system execution
• Quality Orchestration Shifted Left: Use system experience to drive architectural enhancements to improve quality through diagnostics and preventative maintenance
• Cross-Functional Leadership: Act as the primary liaison between Architecture and cross-domain Systems Engineering teams to resolve "blockers"
• Precision Communication: Translating complex technical risks into clear "Go/No-Go" decisions for executive stakeholders.
• Process Architect: Expert in AI development and execution with a passion for automating manual workflows to reduce human error in the release chain.
• Technical Interface: Interface with electrical design teams, software developers, calibration engineers, and supplier integration teams to align dependencies.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Master’s degree in Electrical Engineering, Mechatronics, Computer Engineering, Computer Science, or a related field with 10+ yrs. of experience
• Expert at automotive system/platform development and modeling particularly in the early part of the “System V”
• In-depth execution experience in a variety of AI applications and using Cameo / Magic Draw system modeling
• Experience delivering platforms reused across multiple Vehicle programs
• Background in autonomous vehicles, robotics, or advanced mobility systems
• Background with cloud-connected embedded systems and modern DevOps pipelines
• Expert in vehicle electrical architecture/topology and ECU-level software stacks, automotive communication protocols (CAN, LIN, FlexRay, Ethernet), UDS diagnostics (ISO 14229) and diagnostic communication tools
• Strong knowledge of Jira, GitHub/GitLab, Jenkins, and Artifactory. ALM/PLM Proficiency in Siemens Polarion, IBM DOORS Next Gen, or PTC Windchill.
• Strong understanding, development and verification of plant and control models in MATLAB/Simulink for execution in hardware in the loop test environment, dSpace control desk and automation desk
• Strong understanding of 1st principles in Engineering, result/solution oriented.
• Familiarity with SW for embedded systems, EE systems and architecture
• Familiarity with A2B, CAN, Automotive Ethernet, LIN, LVDS communication protocols and Vehicle Network tools, such as CANalyzer, CANoe, etc.‚
• Expertise with complex problem solving, data analysis, access/interpret/drive results with extended teams.
• Knowledge of Automotive design and development process, system requirements, and general engineering best practices
• Recognized system/controls industry thought leader (awards, keynote speaking, standards participation

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $160,000.00 - $210,000.00

Internal Leveling Code: M7

Overview

Join an iconic brand that is set to redefine the pick-up truck and rugged SUV marketplace. As a Staff Technical Product Manager, you will play a pivotal role in shaping the digital commerce and transaction platform for our vehicle sales experience, with a specific focus on integrating a third-party financial services provider into the end-to-end customer journey with related internal tooling.

This role owns the product strategy and execution for digital financing, payments, and transaction orchestration, ensuring a seamless, compliant, and conversion-optimized experience. You will operate at the intersection of product, engineering, finance, legal, and external partners to deliver scalable, secure, and customer-centric financial capabilities.

This is a highly strategic and technical individual contributor role that requires comfort navigating ambiguity, influencing across teams, and making high-impact decisions that directly affect revenue as well as employee and customer experiences.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Define and Lead Product Strategy

• Own the product vision, strategy, and roadmap for customer financing within the direct-to-consumer sales platform across customer and employee experiences.
• Define how customer facing flows and internal tooling work together to support assisted checkout, financing support, and exception handling.
• Translate business goals (conversion, approval rate/speed, risk tolerance, revenue) into clear product outcomes and prioritized initiatives.
• Navigate evolving partnerships to formulate concrete, executable plans.

Own Financial Services & Partner Integrations

• Lead the integration of third-party financial services providers (e.g., lenders, banks, fintechs, payment processors) into the transaction flow.
• Define product requirements for financing offers, credit applications, approvals, disclosures, contracts, and funding workflows.
• Serve as the primary product counterpart to external partners, aligning roadmaps, APIs, SLAs, and release plans.

Customer-Centric Checkout & Transaction Design

• Design and optimize the financing experience, balancing customer simplicity with financial, legal, and operational requirements.
• Act as a customer advocate to reduce friction, increase transparency, and improve approval and completion rates.
• Partner with design and UX teams to ensure financing and payment experiences are intuitive and trustworthy.

Employee Experience & Internal Tooling Ownership

• Define the internal tools and workflows that enable employees to shepherd customers through checkout and financing, including:
• Viewing customer application status and financing options
• Assisting with incomplete or stalled applications
• Managing exceptions, errors, and manual reviews
• Supporting compliance, disclosures, and customer communications
• Partner with sales, customer support, and operations teams to deeply understand frontline needs and pain points.
• Design tools that balance speed, clarity, compliance, and auditability, while minimizing operational burden.

Cross-functional Leadership

• Collaborate closely with engineering, finance, legal, compliance, risk, and operations to deliver secure and compliant financial capabilities.
• Act as a trusted advisor to senior stakeholders, clearly communicating tradeoffs, dependencies, and business impact.
• Align internal teams and external partners around shared outcomes and timelines.

Technical & Platform Stewardship

• Partner with engineering to deliver scalable, reliable, and secure systems, leveraging APIs, event driven architectures, and data integrations.
• Ensure transaction logic, order state management, and financial data flows are resilient and auditable.
• Influence architectural decisions while maintaining clear ownership boundaries with engineering leaders.

Operationalize & Measure Success

• Support rollout, monitoring, and iteration of financial services capabilities across markets and channels.
• Define and track KPIs such as conversion rate, financing attachment rate, approval rate, drop-off points, and partner performance.
• Use data and insights to continuously improve the checkout and financing experience.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Charlotte, NC, or Fremont, CA, or remotely within the United States. This role is not eligible for remote work in New York City.
• The responsibilities of this role require 4-5 days of attendance in the office with in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• 8+ years of product management experience, with a strong emphasis on technical platforms or complex integrations.
• Demonstrated success delivering checkout, payments, financing, or transactional systems in a DTC, ecommerce, automotive, or fintech context.
• Experience working directly with external financial services or payment partners is strongly preferred.
• Direct-to-consumer vehicle sales or order-to-delivery experience is a plus.

Technical Expertise

• Strong understanding of system architecture, APIs, and data integration patterns.
• Experience with enterprises cale systems such as order management, payments platforms, CRM, ERP, or financial services platforms.
• Comfort collaborating deeply with engineering on technical tradeoffs without acting as an engineering manager.

Skills

• Exceptional communication and collaboration skills, with the ability to influence across product, engineering, finance, legal, and executive stakeholders.
• Strong product judgment and data driven decision making skills.
• Ability to manage complexity, risk, and compliance considerations while maintaining a customer first mindset.

Education

• Bachelor’s degree in Computer Science, Business, Engineering, or a related field required.
• MBA or advanced technical degree preferred.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $140,000.00 - $170,000.00

Initial California base salary range = $154,000 - $187,000

Internal Leveling Code: IC8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Work cross-functionally to map customer experiences, flag emotional states and pain points, identify critical interdependencies and systems, and define key metrics across all journey stages.
• Coordinate and facilitate workshops in support of customer journey governance and operating mechanisms.
• Test and validate Scout’s approach to the customer journey. Align stakeholders and implement changes as needed.
• Develop business cases as needed in support of various customer journey efforts.
• Maintain and manage Scout’s end-to-end, cross-functional customer journey maps and materials. Standardize customer facing nomenclature.
• Collaborate with the Customer Journey Manager and Commercial Operations leaders in developing, refining, and deploying the core end-to-end Scout Customer Journey.
• Work with the Customer Journey Manager and Commercial Operations leaders in designing and mapping alternative/specialized customer journeys (e.g., the Scout VIP experience)
• Support the development of communication assets – slides, one-pagers, and visual summaries highlighting the customer journey
• Travel to various Scout events and locations to better understand what our customers expect in terms of in-store, digital, and vehicle experiences.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in Marketing, Business Management / Administration, Strategy, or related field.
• 4+ years of experience at a top-tier consulting firm or advertising agency with projects in retail customer experience (brick and mortar & e-commerce), customer journeys, marketing strategy, performance measurement, and/or loyalty
• Familiarity of the end-to-end automotive customer journey and touchpoints and understanding of an automotive customer’s needs, attitudes, behaviors, and pain points.
• The ability to work and collaborate across multiple functions and stakeholders of all levels (e.g., Retail Operations, Commercial Operations, Aftersales, IT, and Strategy) to drive alignment and consensus on the end-to-end customer journey
• Experience supporting multiple projects at once, prioritizing critical deliverables, identifying key dependencies, and influencing outcomes
• The ability to distill complex topics, problems, and situations into a simple and easy to understand way
• Ability to thrive in an entrepreneurial, high-growth, fast-paced environment with comfort navigating ambiguity and change.
• Willingness to support high-level strategic projects and to roll-up your sleeves as needed – including direct customer interaction when required.
• Automotive experience is a plus, but not required.
• Proficiency in Microsoft Office Suite

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $90,000 - $112,500

Internal leveling code: IC9

Overview

As our Learning Technology Sr. Specialist, you are the strategic and operational owner of the learning technology ecosystem supporting the Commercial Organization. You’ll administer the Business Unit’s LMS end‑to‑end, and you’ll also own adjacent platforms that plug into or stand alongside the LMS—specifically our AI Role‑Playing/Simulation tool, Sales Enablement Platform (e.g., Cornerstone, Mindtickle, or a bespoke solution), our Knowledge Base, and Content Management System.

You will partner across Sales, Service, Field Ops, Marketing, HR/People, IT/SecOps, and Compliance to deliver mobile‑first, retail-ready learning that is reliable, measurable, and tied to business outcomes like time‑to-ramp, conversion rates, first-time-fix, shrink reduction, and CSAT/NPS. Your superpower is translating operational needs into scalable system configurations, clean data flows, and insightful dashboards the business actually uses.

In a modern commercial organization, LMS administration is necessary but not sufficient. Success comes from an integrated learning stack - practice with feedback (AI role‑play), performance support (KB), in‑the‑flow guidance (DAP), targeted enablement (SEP), and analytics that tie learning to results. This role is the connective tissue.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Top 6 Outcomes You’ll Drive (First 12 Months)

• Platform Reliability & Scale: ≥99.9% LMS uptime; SSO success ≥99%; Tier‑1 ticket deflection ≥30% via self-service.
• Content Lifecycle Discipline: 100% adherence to content audit plan; publish/retire SLAs met; metadata/taxonomy standards implemented.
• Sales Readiness Acceleration: AI role‑play adoption ≥80% of sellers; measurable lift in certification time‑to‑ramp (target set with Sales Ops).
• Enablement Platform Utilization: Monthly Active Users (MAU) and content engagement benchmarks met for Sales Enablement Platform (SEP).
• Analytics to Action: Quarterly learner impact reports linking training to performance; ≥90% reporting accuracy & timeliness.
• Compliance Confidence: On‑time completion ≥95%; zero critical audit findings; recertification lapse rate ≤2%.

LMS Ownership (Business Unit) – SAP Successfactors

• Configure and maintain LMS global and BU settings, SSO, user roles, permissions, and integrations (HRIS, SEP, content vendors).
• Upload, test, and manage SCORM/xAPI, video, microlearning, blended programs; ensure cross‑device/browser compatibility.
• Build assignments, learning paths, certifications, recert windows; automate notifications and reminders.
• Generate dashboards and enterprise‑grade reports (compliance, completions, time‑to‑cert, adoption); ensure accuracy and on‑time delivery.
• Provide Tier‑1/2 support; monitor uptime and performance; manage incidents with clear SLAs and post‑mortems.

Ecosystem Platforms (Beyond LMS)

• AI Role‑Playing/Simulation Tool: Administer scenarios, scoring rubrics, feedback loops; integrate results to LMS/LRS; partner with Sales Leaders to align on competency models and “certify to sell” standards.
• Sales Enablement Platform (SEP): Configure taxonomy, segments, and content governance; ensure CRM and LMS alignment; manage readiness, pitches, battlecards, and field analytics.
• Knowledge Base (KB): Govern structure, findability (search/tags), versioning, and feedback loops; integrate KB snippets into learning for in‑the‑flow support.
• Content Management System (CMS): Manage content lifecycle, localization workflows, and publishing governance; ensure web accessibility and brand compliance.

Integrations, Data, and Architecture

• Partner with IT to maintain LMS‑HRIS sync, SSO/IDP (Okta/Azure AD), and secure data flows; steward PII and role‑based access.
• Implement and maintain xAPI pipelines and an LRS (e.g., Watershed, Learning Locker) to capture practice data (AI role‑plays), KB searches, and SEP engagement.
• Define and enforce taxonomy, metadata, and naming standards across systems to improve search, recommendations, and analytics.

Content Operations & Governance

• Own the content audit plan (cadence, owners, criteria, retire/refresh); maintain a single source of truth across LMS/KB/CMS.
• Establish decentralized admin governance: admin certification, approval workflows, QA checklists, and audit trails.
• Develop and maintain job aids, FAQs, and in‑app guidance to drive self‑service and reduce support tickets.

Analytics & Business Impact

• Build learner impact reports integrating course data, AI practice scores, SEP usage, and field KPIs (with Sales/Service Ops).
• Publish executive and manager‑level dashboards (Power BI/Tableau/Excel) focused on time‑to-ramp, activity-to-outcome, and skill gap closure.
• A/B test delivery formats; run cohort analyses; recommend content and channel optimizations.

Compliance, Security & Accessibility

• Ensure training records meet regulatory and organizational standards; conduct regular audits and partner with Compliance.
• Manage content and platform accessibility (e.g., WCAG 2.1 AA).
• Coordinate vendor risk and platform updates with IT/SecOps; maintain documentation and runbooks.

Projects, Vendors & Roadmap

• Lead platform upgrades, migrations, and feature rollouts; maintain a rolling roadmap that balances stability with innovation.
• Manage vendor relationships and renewals; define business cases and pilots (e.g., AI features, mobile offline).
• Build communities of practice with field leaders; host office hours and release briefings.

Location & Travel Expectations: 

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Ability and willingness to travel to field locations, ride‑alongs, store visits, national meetings 5% of the time. Valid driver's license required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

Required Qualifications

• 8+ years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors, Cornerstone, Docebo, Absorb, Mindtickle, etc.).
• Hands‑on experience with mobile‑first learning and field adoption in retail/sales environments.
• Proficient with SCORM/xAPI, content testing, and compatibility troubleshooting.
• Experience with LMS‑HRIS integrations and multi‑language content delivery.
• Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
• Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
• Strong communication, stakeholder management, and project coordination skills.

Preferred Experience (Ecosystem & Tools)

• AI Role‑Playing/Simulation: Administering scenario libraries, analytics, and feedback (e.g., Mindtickle/AI Coach, Second Nature, Rehearsal, or similar).
• Sales Enablement Platform (SEP): Cornerstone, Docebo, Mindtickle, or a custom/bespoke enablement system.
• Knowledge Base & CMS: SharePoint/Confluence/ServiceNow KB; headless CMS (e.g., Contentful) or enterprise CMS (e.g., Adobe, Sitecore).
• Learning Record Store & xAPI: Watershed, Learning Locker; experience designing xAPI statements and dashboards.
• Video & Microlearning: Kaltura, Vimeo Enterprise, Microsoft Stream; Vyond/Synthesia for rapid media.
• In‑App Guidance / DAP: WalkMe, Whatfix, Pendo for workflow‑embedded guidance.
• Microlearning & Retail Readiness: Axonify, EduMe, EdApp, Whatfix mobile pulses.
• Badging & Credentials: Credly, Accredible (issuing/verifying micro‑credentials).
• Assessment & Proctoring: Questionmark, Talview/Proctorio (as applicable).
• Translation/Localization: Smartling, Lokalise, Phrase, or enterprise workflows for multi‑market content.
• Analytics: Advanced Excel plus Power BI/Tableau for executive dashboards and cohort analyses.
• Search & Recommendations: Elastic/Coveo search tuning; metadata and synonyms for KB/LMS findability.
• AR/VR / Simulations (Nice to have): STRIVR, PICO/Oculus; POS or device simulations for hands‑on practice.

Competencies

• Ecosystem Thinking: Designs systems to work together—consistent taxonomy, data contracts, and user journeys.
• Operational Excellence: Clear SLAs, runbooks, and release checklists; bias for reliability and scalability.
• Insight to Action: Turns data into decisions; partners with Ops leaders to impact time‑to‑ramp and field performance.
• Change Enablement: Trains decentralized admins and drives adoption through self‑service and field‑friendly design.
• Security & Compliance Mindset: Protects data, meets audit standards, and designs with accessibility in mind.

Impact Metrics (What Great Looks Like)

• Platform Health: Uptime %, page load, SSO success %, MTTR, ticket deflection %.
• Operational Rigor: Content audit adherence %, release cadence reliability, admin SLA compliance.
• Learning Outcomes: Time‑to‑certification/ramp, assignment on‑time completion %, recert lapse rate.
• Adoption & UX: MAU, session depth, search success %, CSAT/NPS, role‑play participation & pass rates.
• Business Impact (Commercial/Retail): Conversion rate uplift post‑training, attach rate improvement, first‑time‑fix rate, shrink improvement, customer NPS.
• Data Quality: Reporting accuracy/timeliness, HRIS sync error rate, localization coverage.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

Overview

Scout Motors is seeking a Senior Director of Human Resources Operations to lead and scale core HR operational functions during a period of rapid growth. This role is critical to building a world-class people infrastructure that supports a high-performance, value-driven organization. 

Reporting to the CHRO, the Sr. Director of HR Operations will be responsible for designing and executing scalable strategies across Total Rewards, HR Systems, and HR Compliance. This leader will bring a strong operational mindset, deep functional expertise, and the ability to translate business strategy into effective HR solutions that support both corporate and manufacturing environments. 

This position is based in Charlotte, NC, with regular collaboration across Scout Motors locations and functions. 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Leadership & Collaboration

• Build, develop, and lead high-performing HR operations teams across functional areas.
• Act as a strategic partner to the CHRO and broader HR leadership team, contributing to the enterprise-wide people strategy.
• Collaborate cross-functional with Legal, Finance, IT, Production, and business leaders to deliver integrated and customer centric solutions.
• Champion a culture of accountability, continuous improvement, and operational excellence.

Total Rewards

• Drive the design and administration of competitive and equitable total rewards programs, including compensation, benefits, incentive plans, and recognition programs.
• Ensure total rewards offerings align with Scout Motors' business strategy, talent philosophy, and market positioning, while supporting attraction, retention, and
• engagement.
• Oversee job leveling and pay governance ensuring competitiveness, internal equity, compliance, and scalability.
• Partner closely with Finance and business leaders on headcount planning, compensation budgeting, and incentive design.

HR Systems & Analytics 

• Own the HR technology life cycle, including HRIS, compensation and benefits administration, and related tools, ensuring scalability, data integrity, and an excellent employee experience.
• Drive continuous improvement through automation, data analytics, process optimization, and system enhancements.
• Ensure strong data governance, security, and compliance with privacy regulations.

HR Compliance

• Lead HR compliance strategy across federal, state, and local employment laws and regulations.
• Ensure HR policies, practices, and processes are compliant, consistently applied, and aligned with Scout Motors' values.
• Oversee audits, regulatory reporting, and risk mitigation related to HR operations.
• Serve as a trusted partner within HR, with Compliance, and with VW Group on compliance-related matters. 

Location & Travel Expectations:

• This role is based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Domestic and international travel required, approximately 10-15% of the time. Valid driver's license required. Passport required

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree required; master's degree or MBA preferred.
• 15+ years of progressive HR experience, with significant leadership experience in HR Operations, Total Rewards, and HR Systems.
• Experience in automotive, manufacturing, technology, or other complex, fast-growing environments is strongly preferred.
• Demonstrated expertise in compensation, benefits, HR technology, analytics, global mobility, and compliance.
• Proven ability to scale HR operations in a high-growth transformation environment.
• Strong business acumen with the ability to balance strategic thinking and hands-on execution.
• Experience leading and developing senior-level teams.
• Strategic and systems-oriented thinker with strong operational discipline 
• Data-driven decision maker with advanced analytical capabilities
• Strong understanding of U.S. employment law; global experience a plus
• Exceptional communication and stakeholder management skills
• Ability to influence at all levels of the organization
• High integrity, sound judgment, and a commitment to inclusion and equity 
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
• Ability and willingness to travel domestically and internationally as required, approximately 10-15% of the time. 
• Valid driver's license required.
• Passport required

Skills & Competencies

• Strategic and systems-oriented thinker with strong operational discipline
• Data-driven decision maker with advanced analytical capabilities
• Strong understanding of U.S. employment law; global experience a plus
• Exceptional communication and stakeholder management skills
• Ability to influence at all levels of the organization
• High integrity, sound judgment, and a commitment to inclusion and equity 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $210,000.00 - $255,000.00

Internal leveling code: M5

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Lead the hands-on execution of Scout’s home and smart charging programs, including managed charging, demand response, and Low Carbon Fuel Standards (LCFS).
• Pilot new features and programs with utilities, aggregators, and technology providers, ensuring technical integrations and customer experiences are tested and validated before scaling.
• Manage day-to-day relationships with utility and energy partners nationwide, serving as the primary contact for program operations, issue resolution, and rollout coordination.
• Serve as the subject matter expert on smart charging technologies, grid integration, and energy services.
• Represent Scout in industry forums, standards bodies, regulatory discussions, and the Rivian VW Tech joint venture with all topics related to smart charging & energy management. Monitor & influence regulatory developments that impact smart charging & grid services.
• Ensure Scout’s compliance with evolving regulatory requirements & policies relating to energy management.
• Support the development of business cases and program budgets by providing operational insights, partner feedback, and pilot results.
• Work with Digital Products, Engineering, and UX/UI teams to define and deliver customer journeys for smart charging features across the Scout mobile app and in-vehicle systems.
• Build the go-to-market strategy for Scout’s home charging solutions, including bundled offers, installation services, and energy-focused subscription models.
• Work with the Digital Products and Engineering teams to define and deliver in-app and in-vehicle home charging features, including charge scheduling, energy optimization, and integration with utility programs.
• Collaborate with third-party installers, energy providers, and technology partners to scale Scout’s home charging ecosystem.
• Develop KPIs to track adoption of smart charging, customer satisfaction, and energy service enrollment, ensuring alignment to Scout’s broader energy strategy.
• Benchmark competitive OEM home charging and energy programs, integrating best practices into Scout’s roadmap.
• Act as a key liaison with regulatory and standards bodies on residential charging, grid interconnection, and bidirectional energy offerings.
• Coordinate go-to-market execution for smart charging offers, collaborating with Product Marketing and Commercial Ops to launch pilots and scale programs.
• Track and report on KPIs such as program enrollment, customer participation, energy savings, and feature adoption, ensuring continuous improvements to offerings.
• Closely manage smart charging projects & integrations to ensure alignment to vehicle milestones and launch timing. Be the key liaison between engineering feature partners to deliver customer requirements.
• Stay closely connected to regulatory and utility program developments, identifying practical opportunities for Scout to participate in incentives, pilots, and new market opportunities.
• Benchmark competitor initiatives and industry pilots, bringing best practices back to Scout’s execution playbook.
• Provide operational support to Customer Support teams by preparing documentation and serving as an escalation point for smart charging program-related issues.
• Ensure seamless handoff from pilot to scaled rollout by developing repeatable processes, vendor management practices, and customer support frameworks.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Fremont, CA or Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in engineering, business, sustainability, or a related field.
• 12+ years of experience in EV charging, energy management, or smart grid program execution preferably at the OEM level.
• Demonstrated success in piloting and scaling customer-facing utility or energy programs.
• Strong knowledge of managed charging, and demand response, with the ability to translate them into practical execution.
• Proven ability to manage partner relationships and ensure successful delivery of joint initiatives.
• Hands-on project management experience with tools such as JIRA, Confluence, or similar.
• Customer-first mindset, ensuring all pilots and programs deliver intuitive and reliable experiences.
• Strong analytical skills to measure program outcomes, identify improvements, and feed insights back into business cases.
• A starter mentality with the ability to cut through ambiguity, identify top priorities, and move programs forward quickly
• Excellent communication and collaboration skills across internal and external stakeholders.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000 - $170,000

Initial California base salary range = $154,000 - $187,000

Internal leveling code: IC7

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

As the Connectivity Partnerships Lead, you will be the driving force behind expanding our digital ecosystem. You will be responsible for identifying, negotiating, and launching strategic partnerships that enhance the vehicle ownership experience and deliver unmistakable customer value. You will also become part of an iconic brand that is set to revolutionize the all-electric truck & rugged SUV marketplace by achieving the following:

• Synthesize business goals, internal initiatives, and cohesive vision into a comprehensive strategy for the partnerships ecosystem that supports Connected Services offerings at Scout and enhances the vehicle ownership experience.
• Continuously seek out and evaluate potential partners across software, entertainment (audio, video, gaming), IoT, commerce, and mobility services that align with our connected vehicle roadmap.
• Serve as the primary point-of-contact for key strategic partners, fostering deep, trust-based relationships that encourage long-term collaboration, innovation, and mutually beneficial goals.
• Negotiate complex commercial agreements, licenses, and strategic arrangements that maximize both immediate and long-term value.
• Lead contracting & terms with primary telecommunications and network infrastructure providers (MNOs, MVNOs, Satellite) to ensure robust vehicle connectivity.
• Develop close relationships with Scout’s business leaders, product management, corporate strategy, legal, and engineering teams to align partnership goals and specific partner projects with corporate needs as well as identify new opportunities for outside partnerships.
• Coordinate partnership activities with internal stakeholders such as Procurement, Legal, Sales & Marketing, Accessories, and Digital Products to ensure successful agreement execution and develop go to market strategy.
• Define & structure the financial architecture of partnerships, including revenue-sharing models, licensing fees, and co-marketing budgets, ensuring alignment with overall business profitability goals.
• Stay ahead of emerging trends and competitor movements to drive a partnerships approach that helps ensure Scout’s Connected Services are always at the forefront of the industry.
• Define, monitor, and report on key performance indicators (KPIs) for each partnership, holding both internal teams and external partners accountable for shared success metrics.
• Oversee the end-to-end partner lifecycle, from technical onboarding to conducting regular business reviews, acting as the primary escalation point for operational or integration roadblocks.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: business development, technical partnership management, or corporate strategy, ideally within the automotive, consumer technology, telecommunications, e-commerce/retail, apps, or IoT sectors.

• 12+ years of experience in business development, technical partnership management, or corporate strategy, ideally within the automotive, consumer technology, telecommunications, e-commerce/retail, apps, or IoT sectors.
• Proven track record of independently sourcing, negotiating, and closing complex commercial agreements with tech and lifestyle brands.
• Strong understanding of software development lifecycles, APIs, cloud architecture, and data privacy regulations as they relate to connected ecosystems.
• Exceptional ability to communicate both technical and business concepts to senior executives and cross-functional teams
• Proficiency in building financial models, forecasting partnership ROI, and analyzing user engagement data to drive business decisions.
• High level of enthusiasm and creativity with a “what would it take” approach
• Customer-first mindset, always thinking from the point of view of a Scout customer.
• Mindfulness of organizational navigation and ability to create effective cross-functional collaboration at all levels.
• Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously, proactively problem-solve, and meet tight deadlines.
• Bachelor’s degree in business, engineering, or a related field

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000 - $170,000

Internal leveling code: IC7I

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Product & Operations Support 

• Support the implementation and ongoing administration of Scout’s vehicle protection and insurance product suite, ensuring alignment with the Scout customer promise. 
• Assist with tracking regulatory compliance and licensing requirements across US and Canadian markets. 
• Maintain product documentation, partner materials, training guides, and system resources to ensure operational readiness. 

Partner Management Support 

• Assist with onboarding and ongoing management of partners for vehicle insurance, extended service contracts, GAP, pre-paid maintenance, and other protection products. 
• Coordinate partner communications, contract documentation, and business review materials. 
• Monitor partner KPIs and contribute to performance reporting and analysis. 

Digital Integration & Operations 

• Collaborate with Scout Motors Digital Products, IT, Sales Operations, and Retail Operations teams to support the integration of vehicle protection and vehicle insurance products into the Scout digital retail platform. 
• Assist with defining and documenting user needs and system requirements for quoting, contracting, and product presentation. 
• Support offer tracking, reconciliation, and operational reporting processes. 

Marketing & Customer Engagement 

• Support the execution of marketing strategies for vehicle protection and insurance products across digital and retail channels. 
• Coordinate with the Brand, Communications, and Marketing teams to ensure product messaging aligns with the Scout brand and identity. 
• Assist with creative development, content production, and campaign execution for product launches, promotions, and lifecycle communications. 

Performance & Competitive Analysis 

• Assist the Sales Operations team in analyzing market competitiveness, tracking pricing, and bundling strategies. 
• Maintain dashboards and reporting tools to monitor key metrics including product penetration, revenue contribution, and customer satisfaction. 
• Translate data and market feedback into actionable insights that inform the Scout product offering. 

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Occasional travel to support Field/Retail teams and to interface with product partners. 

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

Education & Experience 

• Bachelor's degree in business, finance, or related field or work experience equivalent  
• 3–5 years of experience in automotive finance and insurance products, sales, vehicle insurance, or related financial services. 
• AI Tool Proficiency- experienced in leveraging AI-powered tools and platforms to streamline workflows, accelerate research, and enhance productivity. 
• Experience supporting sales, marketing, or partner management operations in the automotive industry. 
• Familiarity with digital retail platforms and F&I product workflows is a plus. 

Skills & Attributes 

• Working knowledge of the automotive finance and insurance and vehicle insurance landscape. 
• Adaptability to keep up with the evolving AI landscape and proactively explore new tools and techniques relevant to the role. 
• Strong organizational skills with the ability to manage multiple workstreams simultaneously. 
• Analytical mindset with comfort working with data tools and contributing to performance reporting. 
• Collaborative team player who thrives in a cross-functional environment. 
• Effective communicator with strong written and verbal skills. 
• Self-starter who can take initiative and operate with minimal supervision. 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $90,000.00 - $112,500.00

Internal Leveling Code: IC9

Scout Motors is seeking a strategic and results-driven Senior Specialist, Outbound Vehicle Logistics to drive the development, implementation, and execution of both rail and trucking operations for finished vehicle distribution from our production center in Blythewood, South Carolina. This role is critical in building a scalable, cost-effective, and high-performance outbound logistics network from the ground up. 

The ideal candidate will bring deep expertise in finished vehicle haul-away operations, carrier and rail partner management, and operational startup. This includes establishing clear and actionable Statements of Work (SOWs), Service Level Agreements (SLAs), and building a local field team to oversee daily execution. Cross-functional coordination with internal Scout stakeholders is essential to ensure performance, compliance, and continuous improvement. 

Become part of an iconic brand that is set to revolutionize the all-electric pick-up truck & rugged SUV marketplace by achieving the following: 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Develop and implement the outbound strategy for both truck and rail finished vehicle shipments across the country from Scout’s production center. 
• Lead the creation of Statements of Work (SOWs), Service Level Agreements (SLAs), and new service provider contracts, ensuring alignment with company goals, customer requirements, and industry best practices. 
• Design and establish routes, lane structures, and network flows in collaboration with Class I and regional railroads, haul-away carriers, and distribution hubs. 
• Build and maintain the budget for both rail and truck logistics operations, including forecasting and cost optimization initiatives. 
• Negotiate and execute contracts with Class I railroads, short line operators, trucking partners, and other third-party logistics providers (3PLs) and develop strong relationships with these partners. 
• Monitor and maintain fleet of railcars (autoracks) including capacity planning, cycle times, utilization, SLAs, and KPIs. 
• Partner with IT and TMS (Transportation Management System) teams to implement visibility tools, including track-and-trace, real-time ETAs, and exception management. 
• Develop robust reporting and KPI dashboards to measure outbound provider performance, cost per unit shipped, dwell times, damages, and network efficiency. 
• Provide executive-level reporting on rail and truck logistics performance and strategic initiatives. 
• Coordinate with Scout internal departments (Logistics, Sales Operations, Quality, IT, etc.) to align requirements and launch readiness. 
• Act as the subject matter expert for outbound rail and daily trucking within cross-functional leadership teams (production, sales, yard operations, finished vehicle logistics, procurement). 
• Resolve operational issues in real-time, acting as the escalation point for outbound teams and supplier partners. 
• Implement best practices in safety, regulatory compliance, and risk mitigation. 
• Regularly report progress, issues, and performance metrics to the Sr. Manager of Finished Vehicle Logistics and other key stakeholders. 

Location & Travel Expectations:

• This role is based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires daily attendance in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company roughly 25% of the time. 

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• 7+ years of experience in finished vehicle logistics, including both trucking and rail operations. 
• Proven track record in establishing and managing contracts, SLAs, and SOWs. 
• Strong knowledge of North American rail networks, Class I railroads, and short line operations. 
• Experience with TMS systems, yard management systems, and vehicle tracking technologies. 
• Excellent negotiation, analytical, and financial management skills. 
• Prior experience launching logistics operations in a greenfield or new plant start-up environment. 
• Familiarity with railcar fleet management and automotive loading operations 
• A desire to build from a clean sheet that is supported by a talent for creating process, defining tasks, and building alignment with numerous stakeholders. 
• Demonstrated ability to establish and maintain healthy cross-functional relationships with a wide variety of internal and external stakeholders. 
• Strong analytical mindset and capabilities, augmented by a high degree of technical know-how and savvy with data and analytics tools. 
• Intuitive ability to navigate organizational complexity and confidently lead strategic, data-driven discussions with management. 
• Willingness to establish two-way lines of communication with front-line operations to gather market feedback and translate that into actionable insights to sharpen the company’s competitive position. 
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines. 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

Overview

We are seeking a subject matter expert in automotive supply chain and technology to develop and execute Scout’s end-to-end order lifecycle and operator tools. This role ensures accurate, timely, and efficient order processing from initial customer demand through production scheduling and handover to finished vehicle logistics.  Critically, this role systematizes manual processes into world-class operator tools and products, designed to drive scale without sacrificing quality.  

The ideal candidate will bring deep expertise in automotive order fulfillment and execution, cross-functional coordination, program management, and platform/tool requirements development.

Become part of a team that is shaping the future of mobility!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Process, Policies, & Procedures - Lead cross‑functional alignment on order‑management and distribution strategy.

• Develop Scout’s order-to-production and distribution process, aligning customer demand with production capacity, part availability, and outbound logistics.
• Collaborate with Integrated Business Planning, Production Steering, and Finished Vehicle Logistics to ensure seamless order flow from customer submission to vehicle load lane.
• Systematize processes, policies, procedures into operator tools that deliver consistency and speed at scale.

Platform & Tool Product Ownership - Serve as the domain authority for OMD processes and tools.

• Lead continuous improvement initiatives driving process optimization, automation, and ultimately systematization across order and distribution functions.
• Partner with Digital Products to shape the roadmap for operator tools, exception workflows, and optimization engines.
• Define KPIs for operator‑tool performance, automation rates, accuracy, and cycle‑time improvement.
• Drive usability and workflow design in partnership with UX designers.
• Managing and optimizing order and distribution systems, ensuring data integrity, reporting accuracy, and system enhancements.

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. , with up to 50% of travel required. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Valid driver's license required. 

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• 7+ years of experience in order management, distribution, supply chain, or sales operations within automotive OEM or manufacturing.
• Experience with a US-based automotive start-up a plus.
• 3+ years of technology consulting, or digital product development, preferably in the automotive industry
• Proven success in managing complex order fulfillment and distribution processes and cross-functional coordination.
• Strong systems thinking and hands-on experience with order and distribution management platforms.
• Comfortable working with data models, SQL basics, and KPI dashboards.
• Excellent communication and stakeholder management skills, with a customer-first mindset.
• Experience in process design and continuous improvement methodologies (Lean, Six Sigma preferred).
• Comfortable navigating ambiguity and driving clarity in evolving business environments.
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
• Ability and willingness to travel domestically and internationally as required, approximately 50% of the time. 
• Valid driver's license required.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $130,000.00 - $160,000.00

Internal leveling code: IC8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Responsible for design and release of the body-in-white (BIW) static sealing and adhesive system for new products, ensuring innovative and optimized solutions for Scout trucks and SUVs
• Deliver program milestone requirements on time while meeting cost, weight, quality, and functional targets
• Support the development of new specifications, requirements, and quality documents (Boundary diagram, p-diagram, DFMEA, etc.) related to BIW sealing/adhesives
• Contribute to the design of production facilities for body and paint systems of the Scout trucks & SUVs
• Develop prototypes for virtual and physical verification, including lab and field testing
• Lead/participate in the root cause analysis and resolution of issues related to air and water leaks and static sealing supplier part quality
• Lead/participate in the testing and approval of new and innovative materials for the BIW static sealing/adhesive system
• Proactively stay attuned to the customer experience and propose system improvements accordingly
• Manage resources efficiently including infrastructure, financial, supplier partners, and people
• Support the creation of new Best Practices and Lessons Learned
• Be a key team member and liaison with all Scout functions

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Novi, Michigan or based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s or Master’s degree in mechanical engineering, systems engineering, chemical engineering, or a relevant field
• 5+ years of experience in static sealing (vehicle tightness), body structures, or a related field
• Skilled in using utilizing CATIA for designing and developing detailed parts
• Experience working with a full service-supplier
• Strong technical skills and expertise in sealing and structural adhesives, coupled with a 1^st principles approach to problem solving
• Familiarity with computer-aided engineering (CAE) or direct experience in this field
• An ability to build strong working relationships with people across all organizational levels
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC9

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Lead development of automotive EE systems including R&D engineering, manufacturing, studio design, quality, and customer experience teams.
• Responsible for system level definition, requirements from EE, SW, ME and support EE, SW architecture design, integration at system, component level. Integral liaison between hardware, applications team, and core CFTs.
• Collaborate with stakeholders through system "V" development from concept to launch with design reviews.
• E2E responsible for functions Exterior and Interior lighting for the new SDV architecture
• Act as the subject matter expert for the assigned functions throughout the entire product development lifecycle
• Responsible for requirement management – define, document and manage all functional & nonfunctional requirements (System , Software & Hardware) for the function in alignment with vehicle level specification and legal regulations(FMVSS , SAE etc.) and internal standards.
• Domain/working knowledge of SW controls, EE, Electronics, and expertise in development, testing and validation methods of mechatronics systems.
• Develop component and system design, functional, EOL specifications, detailed test methods and system level DFMEA, DV, PV for complex mechatronic systems.
• Evaluate, prioritize and manage all function related change requests and issues.
• Ensure the function meets defined safety goals defined by the FUSA team
• Manage the technical release of the function and calibration data for production
• Be a champion of 1st principles design methodology and use extensive problem-solving methods for debugging, issue resolution.
• Develop and maintain Best Practices: Design Standards, Test Procedures, Technical Specifications, etc.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Novi, Michigan. 
• The responsibilities of this role require attendance in office with in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Master's degree required with 8+ years of experience in Mechanical/Mechatronics/EE/SW engineering. PhD with 6+ years of experience preferred.
• Extensive experience working with Automotive Systems or Mechatronics Products in body and Automotive lighting (Exterior & interior)
• Strong understanding of 1st principles in Engineering, result/solution oriented
• Subject matter expert in Systems Engineering, Multi-domain physics, Complex systems design with EE, SW integration.
• Familiarity with SW for embedded systems, EE systems such as wiring and power distribution units.
• Familiarity with A2B, CAN, Automotive Ethernet, LIN, LVDS communication protocols and Vehicle Network tools, such as CANalyzer, CANoe, etc.
• Expertise with complex problem solving, data analysis, access/interpret/drive results with extended teams.
• Experience in working in requirement management tools.
• Knowledge of Automotive design and development process, system requirements, and general engineering best practices
• Good interpersonal and communication skills with a high level of integrity
• Ability to manage complex technical issues and multiple priorities simultaneously

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC9

Overview

As an Engineer, Side Door Window Mechanisms & Glass, you will be involved in the “cradle to grave” approach to design & development. Expected to create concept design for novel solutions to current and new opportunities. Lead analysis of concept and final product, testing and launch, commercial and timing activities, and work with studio, manufacturing team and purchasing.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Lead conceptual studies to solve unique problems in unique ways.
• Generate solution: concepts in ‘napkin sketch’ - fully analyzed physical prototypes - released and launched parts.
• Lead collaborative development of components and systems including interface with body engineering, manufacturing, studio design, quality, and customer experience teams.
• Perform kinematic and structural analysis to optimize designs.
• Responsible for component release for components and systems throughout program lifecycle, including concept design, supplier engagement, BOM management, systems requirements, simulation analysis, prototyping builds, validation testing, and production support.
• Work with the manufacturing team to develop the assembly process and find solutions to manufacturing issues.
• Manage cost and weight for components and systems from initial engineering estimates, through supplier quotes. Ensuring accurate forecasting and implementation plans throughout the development.
• Developing and managing your system, subsystem, and component part information.
• Be a champion of 1st principles design methodology in the body closures systems and across the entire vehicle.
• Engage in debate and represent the department as a stakeholder during design reviews.
• Mentor and help develop other less experienced engineers.
• Coordinate supplier meetings, track, investigate and resolve issues related to design.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Novi, Michigan, or Charlotte, NC.
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor of Science in an engineering discipline (master’s degree and significant experience is a plus)
• 5-10 + years’ experience in Body Closures development or equivalent industry experience.
• Strong written and verbal communication skills
• Understanding of product requirements and closures features to deliver world class customer experience in one or more of the following areas:
  • Window Regulators
  • Power motors and Electrical/Software Interfaces
  • Automotive Glass
  • Glass Sealing – Weatherstrip
  • Door Sheetmetal
  • Closures mechanisms
• Strong understanding of 1st principal physics of a closures system –loads, forces, and overall function of the system, and tradeoffs among design, package, function, and customer experience involved with these systems.
• Ability to self-direct, self-managing issues to closure involving all necessary teams, and adapt quickly to program changes.
• Strong desire to create unique methods for analysis using tools available.
• CAD design experience for closures systems or related vehicle components. Catia V5 and/or 3DX experience preferred but not required.
• Advanced use of tools for analyzing structural performance, motion forces, kinematic performance, manufacturing options with rapid iterations.
• Knowledge of an automotive design and development process, system requirements, and general engineering best practices.
• Ability to deliver under pressure and manage component design & development within cost, weight, and timing constraints.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC9

🚪 Now Hiring: Dispatcher

Tip Top Garage Doors | Charlotte, NC
Pay: $18–$20 per hour (DOE)

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.

In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.

🔧 What You’ll Do

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset

• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs

• Communicate clearly and professionally with technicians, customers, and management throughout the day

• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place

• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks

• Serve as a primary point of contact for customers—answering questions and setting clear expectations

• Accurately document customer interactions and ensure proper follow-up

• Handle inbound calls and route them appropriately

• Support the office and operations team with additional administrative tasks as needed

✅ What We’re Looking For

• High school diploma or equivalent

• 1–3 years of dispatching, scheduling, or service coordination experience

  • Garage door industry experience preferred

• Familiarity with ServiceTitan or similar scheduling software is highly desirable

• Strong multitasking, organization, and time-management skills

• Clear, professional written and verbal communication

• Calm, solution-focused mindset under pressure

• Team-oriented attitude with a willingness to jump in and help where needed

• Comfortable using computers and learning new systems quickly

🎯 What We Offer

• Competitive hourly pay: $18–$20/hr (DOE)

• Comprehensive benefits package, including:

  • Health, Dental & Vision Insurance

  • Paid Time Off & Paid Holidays

  • 401(k) with company match

  • Employee discounts & referral bonuses

• Ongoing training and development

• A supportive, team-first culture with opportunities for growth into senior or leadership roles

If you’re ready to join a dependable, growing garage door company where your work truly matters, Tip Top Garage Doors would love to hear from you.

👉 Apply today and help keep our operations—and our customers—moving forward.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

🚪 Now Hiring: Dispatcher

Tip Top Garage Doors | Charlotte, NC
Pay: $18–$20 per hour (DOE)

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.

In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.

🔧 What You’ll Do

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset

• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs

• Communicate clearly and professionally with technicians, customers, and management throughout the day

• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place

• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks

• Serve as a primary point of contact for customers—answering questions and setting clear expectations

• Accurately document customer interactions and ensure proper follow-up

• Handle inbound calls and route them appropriately

• Support the office and operations team with additional administrative tasks as needed

✅ What We’re Looking For

• High school diploma or equivalent

• 1–3 years of dispatching, scheduling, or service coordination experience

  • Garage door industry experience preferred

• Familiarity with ServiceTitan or similar scheduling software is highly desirable

• Strong multitasking, organization, and time-management skills

• Clear, professional written and verbal communication

• Calm, solution-focused mindset under pressure

• Team-oriented attitude with a willingness to jump in and help where needed

• Comfortable using computers and learning new systems quickly

🎯 What We Offer

• Competitive hourly pay: $18–$20/hr (DOE)

• Comprehensive benefits package, including:

  • Health, Dental & Vision Insurance

  • Paid Time Off & Paid Holidays

  • 401(k) with company match

  • Employee discounts & referral bonuses

• Ongoing training and development

• A supportive, team-first culture with opportunities for growth into senior or leadership roles

If you’re ready to join a dependable, growing garage door company where your work truly matters, Tip Top Garage Doors would love to hear from you.

👉 Apply today and help keep our operations—and our customers—moving forward.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

About the opportunity

The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentful’s product portfolio and recommended ways of building. You will serve as a deeply technical, highly cross-functional subject matter expert who empowers internal teams, customers, and partners to adopt Contentful with confidence and consistency. You’ll apply your industry experience, consultative leadership, and passion for teaching to build scalable programs and toolkits that drive a shared understanding of what good looks like, inform product innovation, and guide business strategy.

What to expect?

• Own and evolve internal technical enablement on Contentful product features, implementation patterns, and best practices for the Customer Experience organization (e.g. Customer Success Management, Professional Services, Learning Services, Customer Support Engineering) and cross-functional teams (e.g. Sales Engineering, Partnerships)
• Serve as a company-wide Contentful subject matter expert by engaging closely with internal teams to develop prescriptive implementation guidance and synthesize it into workshops, enablement materials, tools, examples and other resources
• Establish a strategic, scalable technical enablement practice that supports continuous education, centralized knowledge sharing, and consistent understanding across teams, customers, and solution partners
• Collaborate with Product, Product Marketing and Demo teams throughout the product development lifecycle to evaluate new features, provide actionable feedback, and influence decisions as a trusted advisor
• Coordinate closely with Professional Services to translate customer implementation insights into impactful enablement content; coordinate with Learning Services and Developer Experience to ensure messaging and guidance are aligned across courses, training, and documentation
• Create, curate, and maintain a library of enablement materials including feature usage guidance, prescriptive patterns, use cases, discovery questions, and architectural recommendations
• Develop and deliver internal workshops and technical training that effectively support both technical and non-technical audiences; model excellent virtual facilitation and learner engagement techniques
• Contribute to and help lead strategic enablement initiatives, such as starter kits, maturity models, trial environments, and other cross-team projects that strengthen our internal, customer, and partner ecosystem
• Support Customer Success Managers and Partner Managers as a technical advisor during select customer and partner engagements, providing clarity on architecture, implementation decisions, and best practice adoption

What do you need to be successful?

• 6+ years of experience in solutions architecture, technical consulting or a similar technical role, ideally in a digital experience platform environment or solution services agency
• Deep familiarity with content management systems, composable architecture, and modern web development patterns (e.g. headless CMS, API-first)
• Practitioner-level code proficiency, including comfort working with modern web frameworks (e.g. React, Next.js), APIs, SDKs, and developer tooling, with the ability to critically evaluate implementation approaches
• Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences, including in writing, workshops, and live facilitation
• Strong track record of building and scaling technical enablement programs, knowledge bases, or enablement practices in a cross-functional environment
• Experience working closely with Customer Success, Professional Services, Sales Engineering, or Partner teams in a customer-facing or internal advisory capacity
• Excellent consultative and communication skills, with the ability to influence stakeholders and drive alignment across teams
• Demonstrated ability to synthesize customer and field insights into prescriptive patterns, architectural recommendations, and reusable enablement assets
• Comfortable taking ownership of strategic initiatives from ideation through execution
• Experience designing and delivering engaging virtual training and workshops with strong learner engagement techniques
• Collaborative mindset with a passion for teaching, knowledge sharing, and elevating the technical capability of those around you

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

Senior Associate, Strategy & Business Operations 

Location: Charlotte, NC

Home Solutions is seeking a Senior Associate, Strategy & Business Operations to drive high-impact initiatives across the business. This is a true generalist role for someone who thrives in ambiguity, enjoys solving complex problems, and wants to operate at the center of a fast-growing company. You’ll work directly with senior leadership to tackle high-stakes questions and turn analysis into execution.

This role sits at the intersection of strategy, operations, and applied AI. We’re looking for someone who has built and deployed tools, automations, or AI-driven solutions that drive real business outcomes. You’ll move between deep analytical work and hands-on building — using data, systems, and automation to scale your impact.

You will identify opportunities, analyze trade-offs, and execute initiatives that grow revenue, improve margins, and increase operational efficiency. This includes getting under the hood of the business to understand key drivers and building the systems, tools, or workflows needed to improve them. Projects may span growth strategy, pricing, unit economics, vendor performance, customer experience, and new market expansion.

This role is ideal for someone with experience in consulting, investment banking, private equity, strategy, or high-growth environments who wants to move from advising to building — owning initiatives from insight through implementation.

What You'll Do

• Evaluate, test, and launch new growth channels that drive audience expansion and incremental revenue.
• Identify where we can unlock revenue, improve margins, or eliminate inefficiencies — then build solutions (including automation or AI where appropriate) to execute.
• Build business cases for new investments, product expansions, and market opportunities.
• Evaluate marketplace performance across both consumer and service provider dynamics.
• Build the models, dashboards, and tools we need to make smarter decisions.
• Hypothesize, test, and launch UX improvements across our web properties.
• Monitor core P&L KPIs and proactively surface risks, inefficiencies, and growth opportunities.
• AI super-user — you experiment with LLMs and automation tools instinctively to move faster and smarter.

This role combines analytical rigor with real ownership. You will not simply present recommendations — you will help implement them.

About You

• Bachelor’s degree with a strong record of academic and professional achievement.
• 2–4 years of experience in consulting, investment banking, private equity, strategy, business operations, or a high-growth operating role.
• Demonstrated experience building and deploying tools, automations, data systems, or AI-driven solutions with measurable impact. 
• Exceptional structured problem-solving and analytical skills.
• Strong business judgment — able to connect data to operational and financial outcomes.
• Experience building models, analyzing unit economics, or evaluating business performance.
• Comfortable operating in ambiguity and driving clarity in fast-moving environments.
• Demonstrated ownership of complex projects with tangible outcomes. 
• Clear, direct communicator who can influence senior stakeholders.
• AI-native mindset — you instinctively leverage AI, automation, and tooling to move faster, make better decisions, and scale your impact.
• Competitive, high-ownership mentality with a bias toward action.
• Experience in digital marketing or marketplace businesses is helpful but not required. Intellectual curiosity on how digital marketplaces scale and eager to learn new growth levers is a must.

About Us

At Home Solutions, we’re on a mission to build a more innovative future for home services. Since 2017, we’ve been transforming how homeowners and service providers connect—replacing outdated lead-generation models with a smarter, outcome-driven approach.

We combine proprietary media, AI, and deep data insights to reach 50M+ homeowners and match them with high-quality providers through seamless, high-intent experiences. Home Solutions has become a trusted growth engine for leading brands, helping generate over $1B in annual partner revenue while continuously innovating across channels, products, and customer experiences.

Backed by Three Ships, a growth equity firm that builds and scales digital businesses, Home Solutions is powered by a high-performance, high-ownership culture. We value people who act with urgency, challenge the status quo, and are motivated to build something enduring in one of the largest, most under-digitized categories.

Why You Should Join Us

• Results: We’re building a high-growth, high-performance business with strong momentum and meaningful impact across the home services ecosystem.
• Opportunity: Home services is a $600 billion market that largely still operates like it’s 1999.  Home Solutions is shaping the industry’s digital transformation and creating innovative experiences to better serve consumers and service providers.  
• Ownership & Impact: We operate with a high-ownership culture where individuals are expected to drive outcomes. You won’t just execute—you’ll help shape the business.
• Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
• Career Growth: We’re building quickly, which means new opportunities emerge constantly. If you’re hungry to grow, you’ll have the chance to move fast and take on more.
• Stability: As a privately held, debt-free company, we make disciplined, long-term financial decisions—investing in sustained growth and pursuing strategic acquisitions.
• Culture: We’re a team that plays to win- holding a high bar for excellence while creating an environment where people enjoy the work and the people they do it with.

The Package

We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.

EEOC Statement

All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.

Build the Future with Us — EquipmentShare is Hiring a Delivery Driver (Non CDL)

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

EquipmentShare is immediately hiring a Delivery Driver for our rental facility in Kannapolis, NC to be responsible for safely and efficiently delivering equipment, products, and materials to customers in a timely and professional manner.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)

Primary Responsibilities

We don’t just deliver equipment - we deliver innovation. At EquipmentShare, our technology ensures that our drivers work efficiently and effectively by providing real-time access to fleet locations, work orders, and delivery details.

• Operates vehicle according to applicable state and federal transportation laws

• Transports loads safely and in a timely manner over required route, obeying all traffic laws and observing all safety regulations

• Deftly maneuvers truck and trailer into loading and unloading areas; follows loading crew signals

• Assists with loading of or loads and unloads goods and materials, using specialized equipment when warranted; unloads empty skids and returns all equipment to designated area

• Maintains signed invoices, shipping bills of lading, and other required paperwork; delivers documentation to shipping office or other appropriate staff when delivery route is complete

• Facilitates routine service on trucks, which may include checking oil, water, gasoline, and air; reports maintenance malfunctions to Shipping Supervisor

• Arranges trailers in shipping yards for optimum loading patterns

• Performs other related duties as assigned

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events, food truck nights, and monthly team dinners
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications

Required Skills/Abilities: 

• Strong interpersonal and customer service skills with the ability to speak professionally and courteously with customers and staff at delivery points

• Ability to remain focused in a busy environment

Education and Experience:

• Must pass background and drug testing as required by federal and/or state department(s) of transportation regulations

• Must pass DOT physical, as trucks driven are over 10k lbs

Physical Requirements:

• Prolonged periods sitting in a trailer cab for long periods of time

• Must be able to lift and move up to 40 pounds at a time

• Must be able to travel frequently

• CDL drivers may be required to be clean shaven in order to deliver to EquipmentShare customers who have this requirement

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Build the Future with Us — EquipmentShare is Hiring a Regional Manager - Tooling Solutions

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

 EquipmentShare is searching for an experienced Regional Manager to grow our Tooling Solutions operations in the Southeast, including, but not limited to locations in Florida, Alabama, North Carolina, South Carolina, Mississippi, and Georgia. Tooling Solutions branches offer industrial tooling rentals, including power tools, pneumatic tools, hand tools, and more. Customers benefit from our tech-enabled tool tracking, site-wide communication solutions, and expert services, including tool testing, repair, and certification. We also offer consumables and industrial supplies to accompany job sites, along with communication solutions to keep projects connected. 

Primary Responsibilities

• Lead by example and inspire others to perform to their highest potential, maintaining a professional appearance at all times
• Ensure maximum branch performance and manage operations to maximize the financial success of the branch office. 
• Ensure branches in your region are successfully conducting safety and property audits each month
• Assist with your region's branch logistical management as needed
• Monitor metrics including, but not limited to: equipment utilization; underperforming assets; warranty recovery; billed mechanical hours; aged receivables and customer satisfaction
• Assist with purchase order and requisition processing as needed
• Assist with vendor management and vendor onboarding processes as needed
• Identify areas of conflict and improvement across district and determine and implement the appropriate solution for the situation
• Establish reasonable and measurable goals with well-defined expectations for your team members
• Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures while complying with legal regulations

Travel required across the region

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
  
  
• Competitive compensation
  
  
• Full medical, dental, and vision coverage for full-time employees
  
  
• Generous PTO + paid holidays
  
  
• 401(k) + company match
  
  
• Tool and boot reimbursements (role dependent)
  
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
  
• Company events and food truck nights
  
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
  
• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• Willingness to live within the specified region required
• History of working in the geographical area preferred
• Ability to travel up to 70% of the time required
• Valid driver’s license and a clean driving record
• Strong ability to communicate with colleagues across departments, with direct reports or with executive leadership
• Natural leadership skills and desire to take ownership of work
• Capable of juggling multiple tasks and wearing lots of hats at work
• Ability to adapt in a fast-paced environment and stay continuously educated on the latest EquipmentShare products and services
• Strong interpersonal and problem-solving skills
• Authorization to work in the U.S. without employer sponsorship of a Visa

Education and Experience

• 10+ years of leadership experience in the equipment rental industry required

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Build the Future with Us — EquipmentShare is Hiring a Territory Account Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Territory Account Manager at our rental facility in Port Charlotte, FL and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Territory Account Managers will be responsible for expanding our existing customer base by building relationships with contractors and construction company principals. Core Solutions branches offer construction equipment rentals including aerial equipment, earth moving equipment, material handling equipment and more.  

Pay: $150,000 - $600,000 Total Compensation ($24,000 base salary + Uncapped commission with no market restrictions)

Primary Responsibilities

• Territory management of a geographical area. Responsible for the full sales strategy execution from market analysis, sales forecasting, pipeline management and revenue growth, through contract negotiation and customer retention.

• Quickly respond to inbound leads and requests. Familiar with Customer Relationship Management (CRM) systems.

• New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

• Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business with our comprehensive jobsite solutions.

• Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Conducts sales presentations to prospective and existing customers.

• Develop new sales strategies and techniques to increase our market share and improve our customer experience.

• Manages and supports job site activities and projects with remote and on site involvement.
• Assists with Equipment rental, sales, and service when needed by customers on-site.

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

• Competitive compensation: Base salary plus uncapped commission

• Commission guarantee period while building book of business

• Company provided truck or Vehicle allowance ($800/mo)

• Company provided cell phone or phone stipend

• Relocation assistance (discretionary)

• Full medical, dental, and vision coverage for full-time employees

• 401(k) and company match

• Generous PTO + paid holidays

• Gym membership stipend + wellness programs (earn PTO and prizes!)

• Company events, food truck nights, and monthly team dinners

• 16 hours of paid volunteer time per year — give back to the community you call home

• Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
  
• Embrace change and continuous improvement
  
  
• Bring energy, effort, and optimism every day

Skills & Qualifications 

• First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior outside sales experience and skills with a proven sales track record

• Must be able to lift, carry, and place objects weighing up to 50 pounds without assistance.

• Heavy Construction Equipment or Industry knowledge (rental or construction) with experience in B2B  is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

• You have strong interpersonal and problem-solving skills

• You have the technical aptitude to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

• You’re competitive, self-motivated and results driven, but thrive in a team-oriented environment

• Ability to manage strategic and national accounts

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

Senior Data Engineer – Data Architecture & Platform

CPI Security, a national leader in residential and commercial security solutions, is seeking a Senior Data Engineer transitioning into Data Architecture to join us on our data transformational journey. This unique role combines hands-on data engineering (70%) with architectural design and governance (30%), ideal for a technical expert ready to shape our enterprise data strategy while remaining deeply involved in implementation. You'll work directly with line of business leaders and technical users to architect and build our cloud data warehouse using data vault 2.0 modeling and dbt. This is a technical, hands-on role, not a pure architecture position, where you'll mentor junior engineers on a lean team while personally implementing the solutions you design.

This is an on-site position at our HQ in Charlotte, NC.

What You'll Do

This role balances architectural design with hands-on implementation. You'll spend approximately 70% of your time coding, building pipelines, and implementing solutions, while dedicating 30% to architectural design, standards definition, and technical guidance. On our lean team, everyone contributes technically, this isn't about drawing boxes, it's about designing it AND building it. You must be comfortable in the IDE daily, working alongside engineers and providing mentorship through code reviews, pair programming, and technical guidance.

Data Architecture & Design

Define and document reference architectures, design patterns, and standards for the enterprise data platform. Create technical design documentation, data flow diagrams, and architectural decision records (ADRs) while remaining actively involved in hands-on implementation. Establish data modeling standards, naming conventions, and best practices across the platform.

Architecture Governance

Establish and maintain data modeling standards, design patterns, and architectural guidelines. Review and approve technical designs to ensure alignment with architectural principles and enterprise standards. Collaborate with stakeholders to define data governance policies and ensure compliance with security requirements.

Technical Mentorship & Collaboration

Provide architectural guidance and hands-on mentorship to engineers through code reviews, pair programming, and technical design sessions. Share expertise in data vault modeling, dbt development, and cloud data engineering best practices. Foster a culture of technical excellence and continuous learning within the team. Work collaboratively on our small team where everyone contributes to solving complex technical challenges.

Data Vault Implementation

Design and implement data vault 2.0 modeling patterns to build a scalable, audit-friendly enterprise data platform that supports business agility and data governance.

Modern Data Engineering

Build and maintain automated data pipelines using dbt (Cloud/Core), Python, and Snowflake to transform raw data into business-ready datasets with comprehensive data quality testing.

Cloud Data Platform Development

Architect and implement an enterprise data platform on Snowflake, including automated deployment pipelines, data quality frameworks, and monitoring solutions. While we are modernizing to a cloud data platform, on-premises work is still needed using SSIS and MSSQL Server during the migration phase.

Data Mart & Dimensional Modeling

Design and build data marts using dimensional modeling techniques (Kimball methodology) to support business intelligence and analytics requirements.

ETL/ELT Pipeline Development

Design and implement robust data transformation models using dbt, SQL, and Python to build scalable ingestion and processing pipelines.

Data Quality & Testing

Implement comprehensive data quality testing frameworks using dbt tests, custom Python validations, and automated monitoring to ensure data accuracy and reliability.

External Data Integration

Integrate and operationalize data from external systems such as CRM, ERP, and third-party platforms via secure cloud data sharing, CDC, and APIs.

DataOps Implementation

Enable reliable, scalable, and automated data workflows by implementing DataOps best practices for continuous integration, testing, deployment, and monitoring across the data pipeline lifecycle. Establish and maintain Snowflake security governance through role-based access control (RBAC), including the design and management of role hierarchies, privilege grants, and object-level permissions to enforce least-privilege principles across all data assets. Define and enforce data access policies for users, service accounts, and downstream consumers by leveraging Snowflake's virtual warehouses, resource monitors, row-level security, and dynamic data masking to ensure compliant and auditable data access at scale.

Cloud Migration Support

Play an integral role in planning, designing, and implementing data migration strategies from legacy on-premises SQL Server systems to our modern Snowflake cloud platform.

What We're Looking For

Required Experience

• 6+ years of data engineering experience with cloud data platforms
• 4+ years of experience with Snowflake (required)
• 4+ years of experience with dbt (Cloud and/or Core)
• 4+ years of Python development experience
• 4+ years of AWS experience (AWS Certified Developer preferred)
• 6+ years of experience building data warehouses and data marts
• Experience using Data Vault 2.0 modeling methodology
• Strong experience with dimensional modeling (Kimball methodology)
• Proven experience with automated deployment and CI/CD pipelines
• Experience implementing data quality testing frameworks
• Experience designing data architectures and creating technical documentation (data models, architecture diagrams, design patterns, ADRs)
• Proven ability to balance architectural thinking with hands-on implementation
• Experience mentoring and guiding junior/mid-level engineers through technical collaboration

Technical Skills

• MSSQL Server SQL and SSIS
• Advanced SQL and data modeling expertise with dimensional modeling and data vault modeling
• Strong dbt skills for data staging, cleaning, transformation, testing, and modeling
• Proficiency in Python programming for data engineering tasks
• Experience with agile/scrum teams for data engineering and analytics engineering
• AWS cloud services (S3, Lambda, IAM, CloudFormation, etc.)
• Experience with data orchestration tools (Airflow, Prefect, or similar)
• Understanding of modern data engineering practices and agile methodologies
• Knowledge of data governance, security, and compliance requirements

Preferred Qualifications

• AWS Certified Developer certification
• Snowflake certifications in data engineering and/or architecture
• Experience with data vault automation tools (automate-dv package)
• Knowledge of modern BI and analytics platforms

Soft Skills

• Excellent oral and written communication skills to effectively deliver messages to a wide range of audiences, from business to technical
• Innovative and positive team member mindset
• Strong teamwork and interpersonal skills, with the ability to deliver results working independently or in a collaborative environment
• Agile development experience preferred
• Solution-oriented approach with strong problem-solving abilities

Education

• Bachelor's degree in Information Systems, Computer Science, Data Science, or related field of study preferred
• Work experience equivalent will be considered

What Sets You Apart

• Deep understanding of the complete data engineering lifecycle
• Architectural design experience combined with strong implementation skills
• Experience with cloud data platform implementations and migrations
• Proven ability to work with cross-functional teams and stakeholders
• Passion for building modern, cloud-first data solutions
• Strong analytical and critical thinking skills
• Commitment to data quality and best practices

Why Join CPI Security

• Opportunity to architect and build a modern enterprise data platform during an active transformation
• Work with cutting-edge cloud technologies and data vault modeling
• Lead technical design while remaining hands-on with implementation
• Collaborative environment with experienced data professionals on a lean, high-impact team
• Competitive compensation and benefits package
• Professional development opportunities and certification support
• On-site position in Charlotte, NC with a dynamic, growing company

CPI Security is an equal opportunity employer committed to diversity and inclusion in the workplace.

CPI Security, headquartered in Charlotte, North Carolina is looking for a full-time Events & Community Coordinator.  The Events & Community Coordinator will support the execution of CPI Security’s community events, sports activations, sales events, sponsorship activations, and select internal experiences. This is an execution-focused role for someone who loves logistics, timelines, checklists, and being on-site to make sure everything runs smoothly. You’ll help manage the details before, during, and after events — from coordinating materials and vendors to supporting setup, activation execution, and post-event wrap-up. This position will work closely with marketing, sales, HR, and operations teams, with a strong partnership with sales on customer-facing events and activations.

What You’ll Do:

• Event Execution & Logistics
  • Coordinate logistics for community events, sports-related activations, sponsorship events, sales events, and other CPI brand experiences.
  • Build and maintain event timelines, checklists, run-of-show documents, packing lists, and staffing plans.
  • Coordinate event setup, on-site execution, and breakdown.
  • Serve as a key day-of contact for vendors, internal team members, event staff, and partners.
  • Troubleshoot issues in real time to help ensure events run smoothly.
  • Travel to support events and activations as needed.
• Sales & Activation Support
  • Partner closely with the sales team on customer-facing events, activations, and lead-generation opportunities.
  • Help coordinate event materials, sales collateral, giveaways, signage, booth assets, equipment, and activation setup.
  • Ensure sales team members have the information, materials, and logistical support they need before and during events.
  • Support attendee engagement, lead capture logistics, post-event follow-up needs, and recap materials where applicable.
• Community & Partnership Support
  • Help support CPI’s presence at community events
  • Help ensure CPI shows up consistently, professionally, and positively in the communities we serve.
  • Support the execution of partnership deliverables, including signage, booth presence, promotional items, staffing needs, and event-day logistics.
• Vendor, Venue & Partner Coordination
  • Track vendor deliverables, deadlines, invoices, and day-of requirements.
  • Maintain clear communication so all partners understand expectations, timelines, and responsibilities.
• Internal Coordination & Administration
  • Coordinate across marketing, community, sales, HR, operations, and other internal CPI teams.
  • Maintain event supplies, swag, signage, equipment, and inventory.
  • Support event-related purchasing, invoice processing, and expense tracking against approved budgets.
• Post-Event Wrap-Up
  • Help gather event results, attendance numbers, photos, feedback, leads, and key takeaways.
  • Support post-event recaps for internal teams.

What You Bring:

• 1–2 years of experience in event coordination, marketing support, hospitality, sales support, community programming, sponsorship support, or a related role.
• Strong organizational skills and excellent attention to detail.
• Ability to manage multiple timelines, tasks, and event details at once.
• Clear written and verbal communication skills.
• Comfort working cross-functionally with teams such as sales, marketing, HR, operations, and external partners.
• Strong follow-through and ability to own assigned tasks from start to finish.
• Calm, flexible, and solutions-oriented when plans change.
• Willingness to work occasional evenings and weekends based on event schedules.
• Willingness and ability to travel for events and activations.

Why CPI:

At CPI, you’ll be part of a team that values people, performance, and purpose. We foster a collaborative, high-performing environment where ideas are welcomed, contributions are recognized, and growth is encouraged.

• Competitive pay and the opportunity to work for an iconic brand 
• Great medical, dental, vision, short- & long-term disability and life insurance options   
• Company paid holidays, floating holiday, and paid time off (PTO)   
• 401(k) plan with competitive company match   
• Eligible for free monitored security system after 90 days 
• Education assistance – we encourage and support our employees who want to improve their skills and further their education   
• Engaging and fun company culture that’s made up of a diverse group of people   
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.   
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff 
• Birthday and Work Anniversary Rewards 

ABOUT THE ROLE AND OUR TEAM

Are you a strategic sales professional ready to drive growth in a high-impact category? The Venue Account Executive is responsible for hitting monthly sales goals by engaging with wedding professionals in our Venue and Catering categories across the United States. Using a high-volume cold calling approach and a consultative sales process, you will build rapport with business owners to advise them on industry trends and how to scale their brands through The Knot and WeddingWire’s premium advertising platforms.

The Venue category requires a high level of sales maturity and the ability to navigate a longer, more complex sales cycle. Because high-impact outreach and client consultations happen when wedding professionals are most active, success in this role requires a dedicated 40-hour-per-week commitment during our standard business hours of 9:00 am – 6:00 pm EST. We are looking for professionals who understand that consistent presence is the key to managing a successful pipeline.

The expected salary for this job requisition is $50,000-$60,000. The salary is just one component of TKWW's total rewards package for employees. The role is eligible for other total rewards such as health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave. This role is also eligible for variable compensation and/or performance bonuses.

Applications for this role are being accepted on a rolling basis.

RESPONSIBILITIES

• Execute High-Volume Outreach: Drive daily activity expectations through consistent, high-volume sales calls to identify and engage decision-makers.

• Manage Complex Pipelines: Successfully navigate a diverse and longer sales process from initial prospect identification to close.

• Consultative Value Building: Build and maintain strong phone rapport to uncover prospect needs and deliver crisp, on-point presentations that highlight our platforms' ROI.

• Drive Revenue: Consistently meet and exceed monthly revenue quotas by closing new business deals.

• Persistence & Negotiation: Proactively follow up with potential clients to negotiate contracts and maximize profit margins.

• Strategic Time Management: Organize your workday efficiently, ensuring all interactions and opportunities are meticulously tracked and updated in Salesforce.

• Team Collaboration: Work independently to hit personal targets while remaining a collaborative contributor to the broader team’s success.

SUCCESSFUL VENUE ACCOUNT EXECUTIVES HAVE:

• B2B Experience: At least 2 years of full sales cycle B2B experience (Inside phone sales is strongly preferred).

• Analytical Mindset: Strong skills in identifying trends, understanding challenges, and proposing data-backed solutions.

• Persuasive Communication: Confidence and enthusiasm when presenting to decision-makers, backed by excellent verbal and written skills.

• Problem-Solving Prowess: A proven ability to deliver client-focused solutions and thrive in a fast-paced, evolving, and competitive environment.

• Organizational Mastery: The ability to work independently and manage a structured 40-hour work week effectively.

• Tech Savvy: Experience with Salesforce.com or another CRM system; a Bachelor’s degree is preferred.

WORK MODEL:
This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

#LI-Remote  #professional-track

The Team

This role can sit in our NYC HQ on a hybrid basis, or it can be fully remote while working from a location based in either Eastern or Central time zones. We are looking for an experienced Senior Engineer for our SRE, Atlas team to support, maintain and grow the Atlas platform. As a senior SRE, you will be expected to be able to design & build complex systems, operate with autonomy and act as owner for everything you do. 

The SRE Atlas team works alongside the various Atlas software engineering teams to provide expertise about running systems at scale, build new tooling and automation and perform essential maintenance of the Atlas fleet. 

This is an SRE team, which means you can expect a highly hands-on approach, tackling the technical challenges of implementing large scale solutions that have the ability to impact our customer’s most crucial workloads. 

Role Overview

We are seeking a talented Site Reliability Engineer (SRE) with a strong infrastructure background. This role requires engineers to have a customer-first mindset to ensure that everything we do results in a stronger product and a better experience for all Atlas customers. 

The ideal candidate should

• Have 5+ years of experience running critical systems at scale
• Value efficiency in processes and operations, and display a preference for automation over manual processes (“allergic to ops work”)
• Be familiar with a major cloud provider (AWS, Azure, or GCP) and possess the ability to build and operate systems in a multi-cloud environment
• A strong understanding of how to run a large scale Linux environment, including low level fundamentals 
• Firm grasp of at least one modern programming language, beyond basic scripting (Go, Ruby, Python)
• Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc)

Special Requirements:

• Be a US Citizen

Expectations

• Participate in the development of a reliable and resilient multi-cloud platform that hosts business critical applications for a wide & varied range of customer applications
• Collaborate with service-owning teams to provide internal support, solve technical challenges and adapt or build tooling to solve novel use cases in a generic fashion
• Participate in a 24/7 on-call rotation to swiftly resolve issues related to any disruption of our customer facing Atlas fleet, ensuring minimal disruption and high availability

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426187

We are seeking a high-energy, innovative IBM Principal Specialist to drive new business for MongoDB, the world’s most popular and fastest-growing modern database platform. This role is a unique opportunity to build, execute, and scale a world-class IBM Co-Sell Partnership that delivers meaningful value to IBM, our joint customers, and MongoDB.

As the IBM Co-Sell Principal (Americas), you will own the IBM OEM and co-sell motion across the Americas (with a primary focus on North America). You will lead joint go-to-market initiatives, partner closely with IBM & MongoDB sellers, and play a critical role in driving MongoDB revenue growth, accelerating pipeline, and addressing skills, product and solution gaps through strategic partnership alignment.

The ideal candidate brings a proven track record of executive-level relationship building, hands-on sales execution, cross-organizational collaboration and success navigating large, complex enterprise deals. You will serve as MongoDB’s internal IBM expert for the Americas co-sell motion and be a trusted partner to IBM & MongoDB field sellers, working cross-functionally in a fast-paced, high-growth environment.

Responsibilities:

• Work with IBM’s Americas partner ecosystems leads and regional sales leadership to continuously improve and optimize the account level engagement and go-to-market outcomes
• Conduct industry and regional analysis to inform and optimize IBM co-sell strategy across the Americas, with emphasis on North America
• Partner Sales Execution
  • Collaborate with IBM’s account teams and MongoDB direct sellers on large, complex joint opportunities
  • Support and close business to meet or exceed monthly, quarterly, and annual bookings targets
• Partner Sales Enablement
  • Drive joint sales enablement with IBM to ensure field alignment, clarity of value proposition, and effective engagement models
  • Develop and execute GTM initiatives that generate joint customer demand
  • Oversee lead tracking, deal registration, pipeline development, and joint reporting
•  Manage interlocks with Americas MongoDB’s Sales team, Partner Sales and Solution Architect teams, Pre-sales, Post-sales, Deal Strategy, Legal, Revenue, Ops, Product Engineering, and Marketing
• Build strong and effective relationships with both internal stakeholders and partner executives, as well as triangulation with other partnerships
• Partner Management & Success
  • Build and manage all aspects of the IBM partnership, including KPIs, QBRs, executive relationships, and operating cadence
  • Ensure MongoDB is top-of-mind and recommended within IBM customer opportunities
  • Drive mutual accountability and execution against shared success metrics
• Participate in MongoDB’s sales enablement programs, including Sales Bootcamp, advanced sales training, and leadership development initiatives 

Requirements:

• Energetic, resourceful, entrepreneurial, and tenacious team player
• 5+ years of quota-carrying experience generating pipeline and closing deals through or with IBM
• Experience working with or at IBM, including OEM and reseller motions
• Experience selling into BFSI accounts (Banking, Financial Services, and Insurance)
• Understanding & knowledge of IBM’s Data & AI portfolio, IBM Cloud, IBM Z & LinuxOne (IFLs), and the watsonx ecosystem
• Demonstrated ability to build executive-level relationships and influence C-suite stakeholders
• Technically knowledgeable in enterprise software and cloud computing space with familiarity with databases, DevOps, and open-source technology
• Consistent record of exceeding goals in highly competitive environments
• Strong communication skills with the ability to clearly articulate business value in complex enterprise sales
• Acute attention to detail, particularly in licensing models and complex contract negotiations
• Proven ability to structure and negotiate proposals and develop joint business plans
• Experience developing partner value propositions and executing GTM programs, including joint enablement, demand generation, deal registration, and reporting
• Formal sales methodology training (e.g., MEDDIC, SPIN, Challenger)
• Strong ability to build champions and manage complex, multi-stakeholder sales cycles
• Possess aptitude to learn quickly, problem solve, and establish credibility
• Exhibit a high EQ and self-awareness to navigate various regional and cultural differences toward a common goal
• Ability to operate autonomously in a fast-paced environment and gain alignment across broad stakeholder groups
• Passion for growing a career in the largest market in software and developing deep expertise in MongoDB’s product portfolio

Why Join MongoDB

MongoDB invests heavily in the development of each of our new hires & continuous career development.

• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 426236

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.

About us 🚀

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks.

Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We’re growing and currently looking for a Commercial Account Manager in the US to join us.

Role description 📖

As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.

Key responsibilities include the following:

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

About you 

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

About the benefits 👍—Here are just some

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative working culture populated by innovative, fun, and dedicated people.

*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy

About the Opportunity

We are hiring a Senior Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

In our fast-paced environment, this key role will work closely with Advisor teams, the Operations team, the Technology Platform team, and our Business Intelligence team.

Primary Responsibilities:

• Acting as the first response to inquiries from Advisors and their teams related to the firm’s Client Relationship Management (CRM) system.
• Assisting with training firm personnel on the CRM tools and functionality, including preparation of recorded content to be used in digital training courses.
• Processing user access update requests in the firm’s CRM.
• Processing user access requests and troubleshooting inquiries for the Firm’s document repository system.
• Assisting with data analysis and cleanup projects associated with the firm’s CRM and portfolio management systems.
• Work as a part of a team to continue the enhancement of our technology stack to be client and user friendly.
• Assist in projects related to onboarding new advisors/firms onto the Choreo platform as required.
• Support other systems/process as needed on the Platform Management team.

Qualifications:

• Bachelor’s Degree in Finance, Accounting or other related concentration
• 3-5 years of experience in Investment Management/Financial Services industry in an operations-focused role
• An independent self-starter mentality and natural curiosity for learning about new technology and industry tools.
• Above average proficiency in Microsoft Office Products
• Knowledge or familiarity with CRM software, cloud-based storage, and portfolio accounting systems is a plus
• High attention to detail and accuracy while meeting deadlines
• Strong analytical skills
• Strong Communication skills

Verkada is building a world-class sales organization. Our business requires highly motivated and capable sales professionals. We prioritize drive and demonstrated success in whatever sales role you’ve been in before — we care far less about fancy pedigrees, schools, or a resume with “brand name” companies. We have a fun, positive culture of success, and of course, we pay well.

What You'll Do

• Source and close new business to consistently meet or exceed quarterly sales quotas
• Build an intimate understanding of Verkada products and their place in the industry
• Manage the full sales cycle: Prospect for new customers, host online demos, create proposals, and close deals
• Maintain accurate pipeline management with expert-level forecasting 
• Aggressively exceed goals consisting of outbound phone calls, emails, online demos, and trials every quarter
• Act as a trusted advisor and subject matter expert to customers and channel partners
• Work closely with Customer Success to ensure smooth launches and fuel future product growth
• Provide market/client feedback to Verkada’s product/engineering team

What You Bring

• 5-10+ years of quota exceeding Sales experience working for a technology vendor selling Enterprise solutions into State Agencies
• Prior Experience in Government procurement processes and regulations, security standards and policies
• Experience responding to Government RFI's and RFP's
• A track record of developing a greenfield territory, adding net new logos in an Enterprise software role
• Hunter mentality with solid Sales DNA
• Strong verbal and written communications skills
• BS/BA degree strongly preferred

US Employee Benefits

The Role:

The Home Equity Mortgage Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.

What You’ll Do:

• Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
• Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
• Maintain a progressing pipeline of 30-50 loan applications.
• Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
• Maintain and adapt to the changing mortgage guidelines.
• Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
• Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
• Handles the fillfullment of broker channel loan offerings from members 
• Adapt easily to change and provide interdepartmental support.
• Strive to exceed productivity expectations and standards.
• Set appropriate expectations and point of contact with realtors and other referral sources.
• Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
• Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.

What You’ll Need:

• 2 years of mortgage processing industry experience preferred
• Broker fullfillment experience is a plus 
• Ability to maintain a pipeline of 30-50 loans of mixed variety
• Knowledge of Encompass LOS
• Excellent oral and written communication skills
• Works well under time constraints and a constantly changing environment
• Has to have a team mentality and work well as a member of a group
• Eagerness to delight clients throughout the process and drive overall experiences
• Knowledge of Fannie Mae guidelines

The Prenatal Account Executive, Charlotte East is an outstanding prenatal sales executive with experience in diagnostic/genetic testing product sales, who will bring the first and only single-gene NIPT supported carrier and aneuploidy screen to OBGYN clinics & MFMs practices. You will deliver clinical information to both external clients throughout your territory and internal teams. You will have significant influence over how the test is communicated to physicians and patients, and how it should evolve to better serve market needs. This is a field sales position and reports to a Regional Manager - Prenatal.

Responsibilities:

• Increasing utilization of UNITY Fetal Risk Screen and driving market development through direct sales to individual OBGYNs, MFMs, and Genetic Counselors
• Identifying, developing, and managing commercial relationships with key opinion leaders in medicine and other key healthcare professionals
• Effectively prospecting and cultivating new business and maintaining key relationships
• Identifying and capitalizing on commercial opportunities for growth within a specific region or geography – predominately in OBGYN, MFM, and GC clinics, as well as hospital systems and Federally Qualified Health Centers
• Creating and implementing a strategic business plan to grow utilization quickly in your geography
• Managing the full lifecycle of the product sales process, including new business development and lead generation
• Attending local tradeshows, industry conferences and networking events

Requirements:

• Minimum three (3) years of outside field sales experience within the healthcare sector, directly calling upon providers in specified geographic territory
• Demonstrated successful sales track record, understanding of buyer/decision maker types, exhibit effective selling, listening, presentation skills, and ability to assess and respond to customer needs (National awards a plus)
• Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
• Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required
• Exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically
• Must act with a sense of urgency, with a focus on closing business
• Ability to assess the needs of medical professionals and staff members with a focus on consultative sales, coordination of logistics, and problem solving
• Strong desire to work in a startup environment and must work independently with an internal drive to be successful
• Working knowledge and application of HIPAA laws, privacy, and ethics surrounding patient privacy and information
• Demonstrated values and ethics that support BillionToOne's mission, goals, and professional code of conduct
• Ability to use discretion and professionalism as it relates to handling patient and physician information and documentation

Nice-to-Haves: 

• Experience in a start-up environment
• Women's Health Background
• Clinical laboratory experience
• Convertible book of business

Benefits And Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
• Open, transparent culture that includes weekly Town Hall meetings
• The ability to indirectly or directly change the lives of hundreds of thousands patients
• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
• Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
• Supplemental fertility benefits coverage 
• Retirement savings program including a 4% Company match
• Increase paid time off with increased tenure
• Latest and greatest hardware (laptop, lab equipment, facilities)

At BillionToOne, we are proud to offer a combination of a (1) base pay + uncapped commissions  (2) generous equity options offering, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

Positions: Prenatal Account Manager, Prenatal Specialist, Senior Prenatal Specialist 

For this position, we offer a total compensation range of $184,569 - $248,269 per year (at plan), including a base salary range of $136,869 - $163,269 per year. Commission potential is uncapped and can be significant.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


#LI-Remote

Overview

In this position, you will use your consulting and project management skills to lead teams during all phases of implementation including requirements, analysis, design, build/configuration, and deployment. You will manage the scope, schedule, and budget to provide our customers and strategic partners with meaningful solutions.

This team supports Defense customers. You will be part of a talented cross-functional team of dynamic and passionate professionals to deliver capabilities that enable our customers to make a difference in communities around the world. You will be part of a team that influences lasting contributions for communities with the work you do.

The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope, and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of approximately 1,000 talented business and technical professionals who strive every day to help our users be successful.

Esri has a Relocation Assistance Program and can provide support with relocating to the Charlotte, NC area for this position. 

Responsibilities

• Manage complex technology projects and programs: Collaborate with Esri consultants to deliver high-quality solutions that align with project timelines, budget expectations, and customer objectives. Drive successful project outcomes by effectively managing and communicating scope, schedule, and budget to provide our customers and strategic partners with meaningful solutions. While leading strategic engagements with key stakeholders on opportunity development, proposal development, and project execution, ensuring alignment with business objectives and managing expectations.
• Engage with our customers:  Work with customers to understand the value of location within their workflows by creating outstanding proposals and winning work with strategic customers. The ideal candidate will have a strong geospatial background to enable walking clients through the process of spatial thinking.
• Develop and grow business: Lead business development by defining project and proposal strategies that further technology and implementation patterns with new and existing customers. Collaborate with a team of domain subject matter experts, software developers, and consultants that are dedicated to developing new business strategies and actively influencing strategic direction to supporting Defense customers and their mission critical systems and applications. 
• Be a thought leader: Advise customers regarding innovative solutions using Esri technology and content to drive better decision-making. Recommend relevant strategies, architectures, and solutions and work with customers to prepare implementation and migration strategies.

Requirements

• 8+ years of experience in a similar position, supporting similar responsibilities
• Professional experience leading and managing IT based projects
• An understanding of Defense customer needs developed through experience supporting Defense and/or Intel customers
• Strong project management skills, with demonstrated ability to deliver complex projects on time and within budget
• Demonstrated ability to evaluate and translate customer's business goals, objectives, and strategies into technical plans and solutions
• Ability to clearly communicate technical ideas, whether to other technical peers, non-technical peers, or customers
• Proposal writing experience, including preparing executive summaries, solution definition, scope of services, staffing, and pricing
• Entrepreneurial attitude
• US citizenship and active TS Security Clearance with eligibility for SCI
• Bachelor's degree in Geographic Information Systems (GIS), Geography, or related technical field

Recommended Qualifications

• Experience with ArcGIS, location-based services, geo-enabled apps, spatial analysis, or similar geospatial technology
• Experience with current technology implementation patterns including service-oriented and cloud computing architecture
• Project Management Professional (PMP) certificate
• Experience with Agile methodology
• Master's degree in Geographic Information Systems (GIS), Geography, or related technical field

#LI-SS2

#LI-Onsite

CPI Security is looking to hire a Corporate Controller to support and lead our accounting team, working out of our headquarters in Charlotte, North Carolina. CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work

Position Summary:

The primary responsibilities of the Corporate Controller are to:  

• Manage all operational entities within the Accounting Department including accounts payable, collections, accounts receivable, payroll, inventory and revenue.  
• Perform monthly close.  
• Prepare monthly, quarterly and annual reports for Executive Management Team.  
• Manage the treasury function for the organization. 
• Prepare monthly compliance reports. 

 This is an on-site position located at our corporate office in Charlotte, NC. 

Essential Functions

• The role will serve as a key business leader across multiple stakeholders within the company. 
• Manage all operational processes within the accounting function including accounts payable, collections, accounts receivable, payroll, inventory and revenue.  
• Ensure the company has relevant systems, financial controls, standard processes and procedures that support a strong internal control environment and an efficient operation
• The role will leverage and build systems and business process to achieve objectives and will require a continuous improvement mindset to build the scale to enable future synergistic growth.  
• Demonstrate strong technical accounting and business acumen to partner across the organization with a customer service mindset supporting various departmental needs. 
• Analyze financial data and trends to identify opportunities for cost savings and revenue growth
• Complete all activities necessary for monthly close including, but not limited to: preparing supporting documentation, reconciling accounts and creating corresponding reports. 
• Act as finance leader and liaison for various financial and tax initiatives and audits

Knowledge, Skills and Abilities Required

• Must be able to develop and maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts.  
• Demonstrate flexibility and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time.  
• Must have an automation mindset to drive scalable growth using various tools, including AI, process re-engineering or other technology.
• Must be self-motivated and able to take initiative to complete work in a highly accurate manner, within established timelines, guidelines and standards.  
• Must be able and willing to listen, work as a functional member of a team, and take direction as needed to meet goals and complete work.  
• Must be able to develop and sustain positive and harmonious working relationships with all customers and colleagues.  
• Must have good problem solving and decision-making abilities and possess a strong attention to detail.  
• Must demonstrate integrity and ethical soundness in all activities.  
• A confident and adaptable leader who thrives in a fast-paced team environment with a servant-leader mindset 

Other Experience Required

• 10+ years of experience in accounting 
• Bachelor’s degree in accounting required, master’s degree preferred 
• Prior experience in public accounting a plus
• Certified Public Accountant a plus
• Advanced Excel knowledge, i.e. VLOOKUP’s, Pivot Tables, SUMIF functions, required
• Experience in financial planning tools a plus
• Experience in financial strategy, planning, reporting and working capital management

What's In It for You!

• Competitive pay and the opportunity to work for an iconic brand.
• Great medical, dental, vision, short- & long-term disability, and life insurance options 
• Company paid holidays, floating holidays, and paid time off
• 401(k) plan with a competitive company match 
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education 
• An engaging and fun company culture that’s made up of a diverse group of people 
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities. 
• On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
• Birthday and Work Anniversary Rewards

About The Role:

Our Carrier Account Managers focus on building relationships with our #1 customer -our carriers. They negotiate rates and terms of freight movement to provide excellent customer service to grow the business. A Carrier Account Manager utilizes discretion and good judgment to manage and troubleshoot all aspects of freight movement.

Responsibilities:

• BUSINESS DEVELOPMENT: You will procure, negotiate, and secure carriers to move available freight in a timely and cost-effective manner to meet the client’s needs while establishing essential relationships.
• CUSTOMER GROWTH: Provide consistent and exceptional service levels to carriers and internal customers to ensure pipeline growth to expand future capacity opportunities.
• RELATIONSHIPS: Develop and grow carrier relationships through lead generation, cold-calling, and referrals.
• FREIGHT OPERATIONS: Effectively analyze carriers and freight markets to best meet our customers’ freight needs.
• RESULTS: Achieve and exceed monthly sales margin expectations and ensure carrier service levels and KPIs are met.
• COMMUNICATION: Proactively communicate with carriers and sales teams to fulfill commitments, exceed service expectations, and facilitate the resolution of carrier problems with shipment/deliveries.

Qualifications:

• Bachelor's degree
• 2+ years of sales experience required
• Knowledge of the logistics industry is preferred.

Skills:

• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong negotiation skills – persuasiveness, aggressiveness, confidence, resilience.
• Entrepreneurial and competitive spirit, passion, and self-motivation.
• Organization and attention to detail.
• Adaptability, multi-tasking ability, sense of urgency.
• Confident decision-making skills, problem-solving ability, and issue-resolution skills.

Additional Information:

• $50,000 base pay; plus commission
• This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible.
• Onsite 5 days a week - Charlotte, North Carolina.
• START DATE: June 8, 2026

#LI-AM1

THE ROLE:

Everpure (Formerly Pure Storage) is looking for a dynamic Systems Engineering Manager to lead and inspire a high-performing team in our Enterprise organization. In this pivotal role, you’ll guide talented pre-sales Systems Engineers who help some of the world’s largest and most innovative companies modernize their data strategies with industry-leading all-flash storage, cloud, and AI-driven data solutions. If you’re passionate about coaching technical talent, elevating customer outcomes, and shaping the future of data-driven enterprises, this is your opportunity to make a visible impact at one of the fastest-growing companies in the industry.

WHAT YOU’LL DO:

• Demonstrate effective people development in a rapidly evolving technical space 
• Act as an employee advocate who is focused on team and people development, demonstrating high EQ
• Have a desire to drive operational excellence; create a team support creation and validation of technical demand
• Lead by example, living the Everpure Values: Persistence, Creativity, Teamwork, Ownership, Customer-first
• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making
• Passionately bring to light the advantages of an Everpure Storage solution
• Refine sales strategy and tactics, taking command of technical responsibilities
• Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces
• Enable team to:
• Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity
• Author responses to RFI & RFPs when needed
• Seek out and spur new opportunities for interoperability, functional, and performance testing/validation
• Promote mutual roadmap and planning exchanges
• Move with market trends and competitive landscape to promote thought leadership within our organization

WHAT YOU BRING:

• 5+ years of Management experience leading high performing Sales Engineers selling in Enterprise Accounts
• 10+ years experience supporting the sales of storage, networking or systems solutions to a combination of large accounts and data centers
• Deep understanding of the architecture, design and implementation of multi-tiered client/server and web-based computing solutions
• Prior experience in setting team strategy to acquire new prospects and converting them into clients
• Knowledge of business impact of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN)
• Strong knowledge of digital transformation to a Cloud Native architecture, On-Prem, Public Cloud, Provisioning Automation, and Containers
• Knowledge of VMWare, Local Area Networking, Ethernet, TCP/IP and general networking
• Excellent verbal and written interpersonal skills

#LI-REMOTE

#LI-JL4

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO’s Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-2

#li-onsite

OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-2

#li-onsite

Overview of Opportunity 

As a Systems Engineer focused on Implementation, you will work alongside our experienced product team as the tip of the spear, driving technical implementations that safeguard our nation's most critical data. Our team of skilled engineers and developers operates as a collaborative, high-impact unit, maintaining a culture founded on partnership, customer engagement, and delivering solutions alongside data owners and policy makers. In this role, you are an independent strategist influencing the future of data protection and playing a vital part in securing the infrastructure of our nation.

We are looking for a technical expert who excels in high-stakes, onsite engagement with other teams and customers and possesses a deep understanding of the security, access control, and encryption components of customer systems with which we deploy our Zero Trust product. You will be expected to operate with a high degree of autonomy, where your technical insights and decisions directly shape the deployment strategy. You are the primary bridge between our internal product team and the customer, ensuring that implementation patterns are repeatable, secure, and perfectly aligned with client infrastructure.

What you will do 

• Strategic Onsite Implementation: Architect and lead the technical deployment strategy within client environments, taking full ownership of the installation, configuration, and integration phases.

• Technical Bridge & Collaboration: Drive the collaboration between the internal product team and the customer, translating complex technical requirements into successful production realities and ensuring customer feedback informs product evolution.

• Identity & Access Integration: Coordinate the integration of identity solutions, ensuring seamless interoperability between the product and existing client authentication systems.

• Repeatable Pattern Development: Design and document repeatable implementation patterns and "Configuration as Code" (CaC) templates to ensure deployments are consistent, scalable, and easily maintainable.

• Cross-Functional Troubleshooting: Navigate complex organizational structures to integrate with multiple teams, troubleshooting technical hurdles across various skillsets and levels to see the product implementation to fruition.

• Infrastructure Management: Work fluently within Infrastructure as a Service (IaaS) environments, leveraging Linux expertise to optimize product performance and stability.

• DevOps Advocacy: Apply modern DevOps practices to the implementation lifecycle, promoting automation and continuous improvement in the delivery process.

What you will need:

• Independent Driver: A self-starter who operates with minimal supervision, manages their own deadlines, and takes personal responsibility for the success of the implementation from day one.

• Strategic Influence: The ability to provide expert technical guidance that carries weight with both internal developers and external stakeholders. Your thoughts and technical opinions matter and will drive project outcomes.

• Integration & Diplomacy: Exceptional ability to work alongside diverse technical teams (Network, Security, SysAdmin) to solve problems and drive progress in challenging onsite environments.

• Pattern-Oriented Mindset: A drive to move away from "one-off" fixes toward developing repeatable, automated patterns that improve the product's delivery velocity.

• Linux Mastery: Deep, "under-the-hood" knowledge of Linux operating systems, including performance tuning and security hardening.

• Infrastructure as a Service (IaaS): Proven experience deploying and managing resources in cloud or virtualized environments.

• Configuration as Code (CaC): Proficiency in using automation tools (such as Ansible or Terraform) to manage application and system configurations.

• DevOps Practices: Working knowledge of CI/CD, version control (Git), and automated testing as they apply to product implementation.

Nice to haves:

• PKI & Encryption: Experience with x509/PKI standards, including certificate authority management, trust chain configuration, and cryptographic troubleshooting.

• Identity & Access / LDAP: Familiarity with LDAP and integrated identity solutions (e.g., SailPoint, Okta, ForgeRock, or custom enterprise stacks).

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field.

• Experience: 5+ years of experience in technical implementation, systems engineering, or product development, with a clear track record of successful onsite delivery in complex environments.

Security Clearance:

• Active TS/SCI w. Poly

#LI-JS

About the Role

We are seeking an experienced Senior Software Engineer to join one or more product engineering teams building mission-critical Point of Sale and eCommerce SaaS platforms. This role balances technical execution, hands-on development, and cross-functional collaboration in a highly regulated, high-availability environment.

You will contribute to delivering secure, scalable, and reliable payment solutions while upholding a strong engineering culture.

Key Responsibilities

Technical Execution & Development

• Write, review, and maintain high-quality code across backend, frontend, and/or mobile systems.
• Uphold coding standards and architecture best practices.
• Participate in design and code reviews, contributing constructive feedback to peers.
• Contribute to technical documentation and architectural designs.
• Champion a culture of accountability, quality, and continuous improvement.

Cross-Functional Collaboration

• Communicate technical ideas and plans clearly in team settings.
• Translate product and business goals into well-scoped technical solutions.
• Communicate progress, risks, and tradeoffs to engineering teams and stakeholders.
• Work closely with customer support and operations on merchant-impacting issues.

Delivery & Engineering Excellence

• Partner with Product, Design, Compliance, SRE, and Operations to deliver POS, payment, loyalty, gift card, and other features end-to-end.
• Contribute to sprint planning, delivery predictability, incident follow-ups, and technical debt management.
• Implement and advocate for best practices in code quality, testing, observability, and CI/CD.
• Help guide architectural decisions for high-throughput, low-latency systems.

Cloud-Based Point of Sale & Platform Features

• Inventory Management and PO sync: Items matrices, Vendor Catalog, Purchase Order Management, Multi-store inventory.
• CRM: Customer details capture, purchase history tracking, targeted marketing campaigns, gift card management, and loyalty rewards.
• Sales & Promotions: Custom discounts, bulk pricing, time-sensitive promotions, and bundled offers.
• Reporting & Analytics: Detailed dashboards and exportable reports covering best-sellers, profit margins, and more.
• Employee Management: User roles, time tracking, permissions, and cross-location metrics.
• Payment: Integration with Quilt Payment or external payment providers.
• eCommerce Sync: Integration with Quilt's internal eCommerce module or platforms like Shopify and DoorDash.
• Support platform reliability, uptime, and data integrity for merchants and partners.
• Participate in incident response and post-mortems, contributing to long-term fixes.
• Support PCI DSS, SOC 2, and other compliance requirements.

Required Qualifications

• 5+ years of software engineering experience.
• Hands-on, full-stack development experience with React (frontend) and PHP/MySQL (backend) .
• Experience building and operating SaaS platforms at scale.
• Strong understanding of modern backend systems (APIs, microservices, databases, cloud infrastructure).
• Experience working in regulated or compliance-heavy environments with strong technical documentation practices.
• Effective communicator with the ability to collaborate across teams.

Preferred Qualifications

• Experience with POS systems, eCommerce, or fintech 
• Familiarity with PCI DSS, SOC 2, or financial compliance standards.
• Experience with cloud platforms (AWS, GCP, or Azure).
• Background in distributed systems, event-driven architectures, or real-time transaction processing.

What We Offer

• Opportunity to build software that powers real-world commerce at scale.
• Competitive salary and equity package.
• Comprehensive benefits (health, dental, vision, 401k, etc.).
• Flexible work environment.
• Strong emphasis on engineering quality and career growth.

Location: In-Person: Irvine, CA, Charlotte, NC or Provo, UT
Salary: 115-130k base Salary + Bonus

As part of the Cabin Crew, you will play a pivotal role in designing and orchestrating end-to-end services and experiences for our clients. You’ll help them navigate complex ecosystems of people, processes, policies, and technology while connecting customer experiences to the operations and systems that enable them.

You’ll collaborate closely with clients to understand their business objectives, assess their current capabilities, and shape strategies, services, and products that deliver real value. Your expertise in human-centered and service design will be instrumental in identifying opportunities, mapping and improving services, and guiding teams through ambiguity toward confident decisions.

We’re seeking a Strategist who embodies our passion for creating exceptional user and customer experiences through innovation. This is a hands-on individual contributor role for someone who can think in systems, lead with service design, and still roll up their sleeves to do the work, balancing strategy, design, and technology to solve real-world problems.

Responsibilities:

Lead service and product initiatives end-to-end

• Lead and execute service and product initiatives from discovery through definition and into delivery, using human-centered and service design frameworks to ensure everything is deeply rooted in real user and customer needs.
• Develop and execute experience, service, and product strategies that align user needs, business goals, and operational feasibility.

Drive service design and ecosystem thinking

• Lead service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping efforts to align teams on how a service works today and how it should work tomorrow.
• Connect frontstage experiences (customers, end users, partners) with backstage realities (teams, processes, systems, policies) to design services that are both delightful and deliverable.
• Identify gaps, failure points, and opportunities across the end-to-end service, beyond any single touchpoint or interface.

Create clarity in ambiguous spaces

• Facilitate problem framing and visioning work when the problem and solution are not yet clear, helping teams understand what to tackle first and why.
• Design and structure experiments, prototypes, and pilots that test not just interfaces, but entire service moments (people + process + tech).
• Translate complex ecosystem insights into clear narratives, options, and recommendations for decision-makers.

Champion human-centered & service design practices

• Oversee and integrate user research processes, including interviews, contextual inquiry, concept testing, and usability testing to inform service and product direction.
• Champion experience and service design practices (including UX), guiding multidisciplinary teams in creating user-centric, service-aware designs and prototypes that adhere to best practices in usability and accessibility.
• Advocate for a culture of innovation, encouraging creative problem-solving and exploration of new ideas and technologies to enhance user and customer experience.

Orchestrate cross-functional collaboration

• Collaborate with stakeholders across strategy, design, product, engineering, data, and operations to ensure strategic alignment and successful delivery of services and products.
• Use service design artifacts (blueprints, journeys, future-state stories, experience principles) as alignment and decision-making tools in workshops, working sessions, and stakeholder reviews.
• Drive continuous improvement of our methods and frameworks, incorporating project learnings to enhance future work.

Communicate, coach, and support growth

• • Articulate and present strategic visions, service and experience concepts, and roadmaps to diverse audiences, including executive teams and client partners.
  • Teach and coach client teams in service design methods—such as blueprinting, journey mapping, and experience principle development—while delivering high-quality artifacts and leading teams toward outcomes.
  • Assist business development efforts by analyzing and articulating client needs, framing opportunities, and contributing to proposals. Act as a subject matter expert on service design, human-centered innovation, and select industries, as well as Cabin’s strategic frameworks.

Requirements:

• Proven track record leading service or product strategy and experience design initiatives, with a strong portfolio showcasing service blueprints, journeys, and/or complex ecosystem work for digital and/or omnichannel services.
• Deep understanding of human-centered and service design principles, with a systems mindset and a user-first approach to shaping services and products.
• Demonstrated experience using service blueprinting, journey mapping, and ecosystem mapping to connect customer experience with operational and technical realities.
• Expertise in conducting user and stakeholder research and translating insights into actionable service and product strategies, concepts, and roadmaps.
• Exceptional facilitation skills, with an uncommon ability to design and lead workshops and problem-solving sessions that bring together diverse stakeholders and move them toward alignment.
• Strong communication and storytelling skills, capable of conveying complex concepts clearly and persuasively across different audiences—from frontline staff to executives.
• Comfort working in highly ambiguous problem spaces, where defining the right question and narrowing the focus is as important as generating solutions.
• Collaborative, low-ego approach with the ability to inspire and motivate cross-functional teams without formal authority.
• Familiarity with design and prototyping tools (e.g., Figma, FigJam, Miro) and an understanding of current trends in digital products, services, and enabling technologies.