The role:

The Member Service Representative, Lending (Originations Specialist) is a full-time, entry-level role designed to provide a hands-on learning experience with SoFi Lending Operations focusing first on inbound member support. We want to see you succeed in this role, so it opens potential down the road to learn different parts of the business. Originations Specialists will complete a nine-week classroom and on-the-job training course and must pass associated aptitude tests before entering a “full production” state. 

Originations Member Support team members provide best-in-class service to SoFi lending members and potential members through our phone and chat inbound channels. You’ll work with various internal teams to assist members with their questions. If you’re successful and want to grow, a natural progression can lead to any number of higher-level individual contributor or leadership roles.

What you’ll do exactly:

• Respond to member inbound inquiries via phone and chat regarding SoFi’s Student Loan and Personal Loan applications. 
• Take ownership of resolving member inquiries and attempt to foresee the causes of additional inquiries. 
• Demonstrate empathy, professionalism, top-notch problem-solving skills, and relationship management
• Follow compliance and regulatory guidelines in order to protect sensitive information and keep our members’ trust
• Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints. 
• Advocate on our members’ behalf to improve our products, operations, and policies
• Clearly document Member interactions using templates where appropriate
• Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
• Perform ad hoc duties as assigned

What you’ll need:

• A strong connection to the SoFi Mission and Values
• A passion for helping others while solving problems quickly 
• Strong verbal and written communication skills 
• Excellent organizational and time management skills
• Proficiency in Google products, data visualization tools, customer service tools, and admin tools
• A self-starter mentality able to make decisions while applying analytical skills required to manage reviewing tasks
• Be able to learn, retain, and apply new information quickly
• Be able to identify trends in your day-to-day work and adjust appropriately
• To establish productive working relationships with co-workers, management, and clients
• A professional demeanor and strong work ethic, high accuracy, and strong attention to detail
• High school diploma or GED required
• Flexibility to work alternative schedules: evenings, early mornings, weekend days. Some bandwidth for overtime as the need arises

The Role

Join us in revolutionizing the financial landscape. SoFi is seeking enthusiastic Senior Software Engineers who are ready to lead the development of key advancement to the next generation of our financial services platform.

Data Trust org leads the path for building platform services, and governance initiatives — from integrating diverse data sources into governance tools to evolving the foundational architecture that supports SoFi’s long-term growth

Data Trust’s charter includes

• Development and management of the Unified Data Catalog and Discovery Tools
• Ownership and other metadata associated with the Catalog
• Lineage and retention policies
• Data Quality Strategy and Standardization (Tiered Ownership, SLOs)
• Enforce regulatory compliance and privacy across data
• Data Governance enforcement and tooling (Data Contracts, RBAC mechanisms).
• Building self-service tools for Data Owners and Data Engineers.

What You’ll Do

As an emerging leader within our team, you will focus on building out the backend services for our next-generation metadata architecture. This role involves full product lifecycle engagement, from initial concept to deployment.

Key responsibilities for this role include:

• Implementing new capabilities, ensuring code quality, and delivering highly-available, scalable services.
• Success requires close technical collaboration with Product, Marketing, Operations, Business, Legal, and Compliance teams. You will be responsible for translating business requirements from these stakeholders into effective technical solutions that provide outstanding value to our members.
• Leading the technical evolution of one or more key platform subsystems.
• Expertly leverage existing solution patterns and understand when to differentiate resulting in well-structured, maintainable code.
• Ability to understand data models, APIs, scaling concerns, and failure modes in order to make effective trade-offs between maintainability and performance.
• Creating stability by writing meaningful tests, considering observability, and leveraging your ability to debug complex issues across multiple system layers.
• The ability to create clear design and operational documentation.
• Contributes to code reviews, is a role model for more junior engineers, and contributes to team efficiency, beyond personal output.

What You’ll Need

• Bachelor's or Master's degree in Computer Science, or Software Engineering
• 3+ years as a professional, full-time Software Engineer, or similar relevant work experience.
• Proficient coding in Java, Kotlin, Python or other similar object-oriented programming language.
• Proficient working with GIT and related CI/CD systems.
• Experience with public cloud compute, storage, and infrastructure.
• Experience with any data warehousing solution like Snowflake and IAC tools to provision platform infrastructure.
• Experience with Kafka, Docker, Kubernetes, and Spring Boot or similar frameworks.
• Deep understanding of relational and document database fundamentals.
• Deep understanding of fundamental distributed systems concepts.

Nice To Have

• Full-Stack experience in both back-end (Kafka, Redis, Docker) and front-end (JavaScript, TypeScript, React).
• Experience with microservices design principles and architecture.
• Experience with workflow orchestration technology (AWS step function, Airflow, Temporal).
• Experience working with Data Platforms

We're driven to push boundaries and deliver exceptional products to help our members achieve financial stability. If you have the passion and a commitment to customer success, we want to hear from you.

The Role

We are seeking a Senior Frontend Mobile Engineer to join our team. SoFi Invest is SoFi’s new investment platform that includes our market-leading robo-advisor, and online brokerage (stock, ETF, and mutual funds trading) products.

On our team, you will be in the middle of it all – implementing functionality, architecting our system, squashing bugs, maintaining the health of our code, and continually growing as an engineer. The ideal candidate is both forward-thinking and hands-on, has a strong sense of ownership and drive for delivery, and is a good mentor and co-worker. At SoFi, we pride ourselves on the collaboration between Product, Design and Engineering and so you will be involved in the entire product lifecycle, from ideation through building, deploying and continual improvement and evolution.

At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we are redefining how members grow their wealth through algorithmic trading and AI. You will build the interfaces that millions of our members use to build and invest in automated trading strategies — bringing "quant-grade" tools to the everyday investor. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.

Key Responsibilities

• Produce well-designed, scalable, and reusable code on schedule
• Independently design and build large features, breaking work into subtasks where necessary
• Maintain a high bar in code and design reviews, following modern mobile development practices
• Drive communication across the development team and with other stakeholders
• Collaborate across functions and teams to reduce ambiguity and keep projects on track
• Track project performance against defined milestones/goals
• Mentor junior engineers throughout the organization
• Create and improve technical documentation

Requirements

• Bachelor’s degree (ideally in a technical field), but we understand great engineers come from a variety of backgrounds; we will also consider relevant work experience
• 5+ years mobile programming experience (Flutter strongly preferred)
• Familiarity with Agile-based project development in a microservices environment
• Experience with designing and consuming backend APIs for mobile applications
• Test-driven development skills
• Passion for solving complex problems
• Strong sense of responsibility; driving a project from inception to completion
• Affinity for solving problems and shipping impactful features, not polishing perfect code or architecture
• Experience working in a collaborative coding environment (and git specifically), refining designs together, working through code reviews and managing pull requests
• Able to design and build modern and highly-responsive customer-facing components
• Nice to have: experience working in Fintech and/or financial services sector

The Role

We’re excited to invite a Senior Staff Engineer to join our amazing team at SoFi! We are on a journey to build out a new team dedicated to developing innovative crypto products and services for our members. With recent developments paving the way for SoFi to re-enter the crypto space, we’re eager to expand our product offerings with intuitive, secure, and fully-featured solutions across crypto Investing, Transfers, Payments, Custody, and beyond.

As a member of our team, you’ll be right in the heart of the action—implementing functionality, architecting our systems, squashing bugs, maintaining the health of our code, and continuously growing as an engineer. We’re looking for someone who is both forward-thinking and hands-on, with a strong sense of ownership and a passion for delivering results. You’ll also be a great mentor and co-worker! At SoFi, we take pride in the collaboration between Product, Design, and Engineering, and you’ll be involved in the entire product lifecycle—from ideation through building, deploying, and ongoing improvement and evolution.

Joining SoFi means becoming part of a new kind of finance company with a mission to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives, helping everyone get their money right. We started with student loan refinancing, tackling the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Since then, we’ve expanded our products and services across loans, wealth management, and insurance. SoFi has seen significant growth and has ambitious plans ahead, but to continue this journey, we need talented individuals like you!

Key responsibilities:

• Write production-grade, scalable backend code using Java, Kotlin, Spring Boot, and modern frameworks.
• Debug and resolve complex systems issues in high-scale, real-time services.
• Build high-quality, scalable systems with a focus on performance, security, and reliability in crypto products.
• Shape the technical architecture across SoFi’s crypto stack—wallets, custody, trading, and beyond.
• Drive new ideas and technical strategies that push our crypto offerings forward.
• Raise the bar on engineering through code quality, mentorship, and setting strong technical standards.
• Apply deep knowledge of crypto protocols, smart contracts, and blockchain infrastructure.
• Collaborate across teams to deliver reusable crypto services and integrate with SoFi’s broader platform.
• Mentor engineers and contribute to a culture of technical growth and curiosity.
• Lead discussions, reviews, and decisions across teams and with senior technical leadership.
• Make smart, pragmatic decisions that balance speed and quality.
• Stay curious—constantly learning new tools, protocols, and patterns in the evolving crypto space.
• Ask hard questions, give and take feedback well, and thrive in a collaborative, fast-moving environment.

What you'll need:

• 10+ years of programming experience, with significant experience in modern languages and familiarity with AI tools.
• BS Degree or equivalent from a fully-accredited college or university preferred.
• Expert understanding and hands-on experience building and operating large-scale fault-tolerant distributed systems, workflows, databases, and mobile/web applications.
• Expertise with Java / Spring / Kotlin / PostgreSQL / AWS, and any modern Java frameworks, REST APIs, and relational databases.
• Deep understanding of code release, deployment orchestration/rollout mechanisms, logging, instrumentation, monitoring, and alerting in a microservices environment.
• Experience with public cloud infrastructure.
• Excellent verbal and written communication skills and ability to work with stakeholders across disciplines.
• Understanding of blockchain fundamentals and distributed ledger technologies.
• Familiarity with digital assets across major chains (Bitcoin, Ethereum, etc.).
• Hands-on experience with smart contracts is a plus.
• Familiarity with custody, settlement, and clearing of crypto transactions.
• Experience with security and best practices for wallet management.
• Exposure to crypto trading platforms, market data, and DeFi protocols.
• Experience integrating with or building services using crypto infrastructure providers (e.g., Fireblocks, Zero Hash, Anchorage).
• Awareness of Web3 trends, including NFTs, DAOs, and Layer 2 solutions.
• Prior work in or collaboration with crypto-native companies or fintechs.
• Enthusiasm for the evolving digital asset ecosystem and its potential impact on financial services.

The role

As a Senior Manager, Government Affairs, you'll be a key external leader on our Policy and Government Affairs team. You will be responsible for shaping and executing SoFi's government relations strategy, directly advocating for our priorities with policymakers, and managing a portfolio of relationships with key external organizations. You will work closely with our Senior Manager, Public Policy, who will provide internal policy support and analysis, ensuring our advocacy is well-informed and strategic for the benefits of our members. This role reports to the Director, Policy and Government Affairs.

What you'll do

Direct Advocacy & Government Relations: Serve as SoFi's primary representative leading direct engagement with the U.S. Congress, the Administration, and key staff. This role requires developing and executing sophisticated, targeted advocacy strategies to proactively educate policymakers on SoFi's policy views and legislative priorities.

External Portfolio Management: Act as a liaison and relationship manager on advocacy, overseeing an engagement portfolio that includes key trade associations, think tanks, and consumer advocacy organizations, driving coalition efforts to advance the policy agenda.

External Representation: Serve as a spokesperson for SoFi at legislative and policy-focused events, forums, and conferences. Proactively seek opportunities to promote SoFi’s thought leadership and advocacy goals for the team and our business executives.

Strategic & Political Advisory: Provide high-level, strategic advice and insights to the Policy and Government Affairs team and business teams on the political landscape and legislative developments. This includes summarizing engagements and learnings for internal dissemination and advising the team on political and legislative activities to inform overall strategy.

What you'll need

• 10+ years of experience in government affairs, with a strong emphasis on direct lobbying and external relationship management. Ideally, this includes time at a U.S. government or congressional office and within a fintech, payments, or financial services company's government affairs team.
• Proven expertise in political and government affairs tactics and strategies, with a deep network of relationships in Washington D.C. and/or key state capitals.
• Demonstrated experience in administering and ensuring compliance for political giving as well as federal lobbying disclosure requirements.  
• Deep working knowledge of fintech and/or financial services, especially in rapidly scaling environments.
• Adept at identifying complex legislative issues and translating them into actionable, external-facing advocacy strategies.
• Exceptional communication, writing, and presentation skills, with a track record of effective public speaking and relationship building.
• Proven ability to build and foster strong relationships as a natural connector and self-starter.
• Advanced degree (Law, Public Policy, Political Management, Legislative Affairs, Political Science, or related field) preferred.

The role:

SoFi is seeking experienced Underwriters to review and decision home equity and mortgage loan applications. This role requires sound judgment, strong analytical ability, and a deep understanding of credit risk, collateral evaluation, and program guidelines. You’ll work closely with processors to ensure each file is complete, accurate, and ready for closing — while maintaining a positive, collaborative work environment.

What you’ll do: 

• Review loan applications, credit reports, appraisals, income, and other supporting documentation to determine risk and eligibility within program guidelines.
• Evaluate and clear stipulations and conditions promptly to maintain file momentum.
• Analyze complex loan packages to render accurate, defensible credit decisions.
• Ensure quality and compliance with company, investor, and GSE standards while meeting production targets.
• Communicate clearly with loan originators and processors to obtain any missing or clarifying documentation.
• Interpret and apply Fannie Mae, Freddie Mac, and investor-specific guidelines.
• Identify potential fraud indicators and escalate as appropriate.

What you’ll need:

• Minimum 2 years of conventional loan underwriting experience.
• Strong credit, risk analysis, and analytical skills.
• Experience analyzing self-employment income (Schedule C, K-1, corporate returns).
• Experience reviewing full appraisals and title reports.
• Thorough knowledge of credit policy, underwriting guidelines, and property evaluation.
• Ability to review loan documentation for accuracy and completeness.
• Excellent communication and collaboration skills; able to partner effectively with processors and production staff.
• Hybrid role with in-office collaboration in Charlotte, NC or Frisco, TX (approximately 1–2 days per week).

The role:

As a Staff Full Stack Engineer, you will serve as a cornerstone of technical leadership, driving the ideation, architectural design, and optimization of enterprise-scale, full-stack ecosystems. We are seeking a visionary with 8+ years of engineering depth and a proven track record of delivering complex, end-to-end solutions. In this role, you will bridge the gap between high-level business strategy and technical execution, championing engineering excellence while serving as a pivotal mentor and subject matter expert to the broader engineering organization.

What you’ll do: 

Engineering & AI Architecture

• Architectural Leadership: Architect and deploy sophisticated, end-to-end applications, leveraging deep expertise in interactive interfaces and complex data integration—including the orchestration of AI-native database functions like Snowflake Cortex.
• Agentic AI Integration: Partner with AI specialists to architect multi-agentic systems, implementing autonomous, stateful workflows designed to solve high-consequence, real-world business challenges.
• Data Orchestration: Design and automate high-performance real-time and batch data pipelines using enterprise orchestration tools such as Apache Airflow, ensuring seamless data liquidity across the stack.

DevOps & Operational Excellence

• Infrastructure as Code (IaC): Standardize deployment lifecycles and cloud infrastructure by implementing GitOps methodologies via ArgoCD, GitLab CI/CD, and AWS best practices.
• Workflow Optimization: Deploy and tune complex business process engines within enterprise frameworks, ensuring maximum reliability, scalability, and observability.

Product Ownership & Strategy

• Technical Decomposition: Lead the translation of ambiguous product requirements into rigorous technical specifications, overseeing the entire execution lifecycle from initial ideation to post-deployment optimization.
• Strategic Collaboration: Act as a technical bridge between Product, Design, and Engineering to deliver member-centric solutions while fostering a culture of continuous learning and growth.

Governance & Innovation

• Technical Stewardship: Drive engineering rigor through comprehensive code and design reviews, serving as a final decision-maker for critical architectural choices and software standards.
• Innovation Advocacy: Maintain a cutting-edge pulse on GenAI, LLM infrastructure, and emerging tooling; proactively translating industry trends into actionable product roadmaps and enhanced technical capabilities.

What you’ll need:

Education & Experience

• Academic Foundation: Bachelor’s or Master’s degree in Computer Science, Engineering, or a strictly related technical discipline.
• Professional Tenure: 8+ years of robust software engineering experience, with a specialized focus on architecting full-stack AI-driven product ecosystems.
• Proven Reliability: A distinguished track record of delivering production-grade, highly available cloud services that operate reliably at enterprise scale.

Technical Mastery

• Full-Stack Command: Advanced proficiency in the React and Node.js ecosystems, with a mastery of seamless front-to-back-end integration for bespoke enterprise applications.
• Data & AI Infrastructure: Extensive hands-on experience with modern database platforms—Snowflake preferred—including the utilization of Snowflake Cortex and advanced AI/ML integration patterns.
• Pipeline Orchestration: Deep expertise in designing and managing complex real-time and scheduled data pipelines using Apache Airflow.
• DevOps & GitOps: Comprehensive experience in Infrastructure as Code (IaC) and environment management, utilizing ArgoCD and GitLab CI/CD to drive automated, resilient deployment strategies.

Leadership & Influence

• Strategic Mentorship: Committed to the growth of the engineering organization through active mentorship, fostering a high-performance culture, and elevating the technical caliber of the team.
• Operational Excellence: A relentless advocate for engineering rigor, consistently challenging the status quo to drive continuous improvement in code quality and architectural standards.
• Cross-Functional Diplomacy: Exceptional communication skills with the ability to bridge technical and non-technical domains, driving consensus and decision-making among diverse stakeholders.
• Organizational Catalyst: A proactive leader who takes end-to-end ownership, champions a culture of innovation, and builds influential partnerships across the broader engineering community.

Nice to have:

• Advanced AI & LLM Implementation: Direct experience deploying and scaling production-level Generative AI solutions, specifically LLM-powered agents or Retrieval-Augmented Generation (RAG) architectures.
• Sector Expertise: Previous background in Fintech or high-throughput consumer-facing environments, with an understanding of the unique security and regulatory nuances involved.
• Cloud Proficiency: Advanced experience with AWS ecosystem services and a broad familiarity with modern cloud-native orchestration platforms.
• Architectural Rigor: A sophisticated understanding of latency, throughput, and scalability trade-offs, with the ability to optimize complex distributed systems for performance.
• Computer Science Depth: Strong conceptual mastery of diverse programming paradigms, including Object-Oriented (OOP) and Functional Programming, to ensure clean, maintainable, and modular codebases.
• Evolving AI Ecosystems: Experience navigating and integrating emerging AI workflow orchestration tools and third-party AI research platforms.

The role:

As a Senior Full Stack Engineer, you will serve as a primary contributor in the development, deployment, and optimization of enterprise-grade, full-stack custom applications at scale. The ideal candidate brings 5+ years of robust engineering experience, a distinguished history of end-to-end delivery, and comprehensive mastery of software design—ranging from intricate user interfaces and business workflows to foundational back-end data architecture. You will collaborate with cross-functional teams to define technical strategy, advocate for engineering excellence, and deliver high-impact solutions directly to our member community.

What you’ll do: 

• Architect, design, and build end-to-end user-facing software applications using rich interactive user-interfaces with your expertise working with information extracted from databases and APIs (including leveraging native database functions such as Snowflake Cortex for advanced AI workloads).
• Manage deployment pipelines and infrastructure as code using ArgoCD, GitLab CI/CD, and AWS best practices.
• Collaborate with the AI engineers on the team to implement multi-agentic AI applications, enabling autonomous, stateful, and collaborative agent workflows for complex, real-world problem solving
• Own technical decompositions of new product requirements; lead delivery from ideation to deployment and continual improvement.
• Deploy, optimize, and monitor complex business process workflows on enterprise frameworks 
• Automate real-time and batch data flows using orchestration tools such as Apache Airflow.
• Participate in code and design reviews, and make technical decisions for design and architecture of software solutions.
• Collaborate with Product, Design, and Engineering to deliver high-impact solutions and foster a growth-mindset environment.
• Stay current with the latest trends in software engineering, GenAI, LLM infrastructure, and the evolving tooling ecosystem; generate ideas to expand product capabilities and technical reach.

What you’ll need:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 5+ years of professional software engineering experience, with a focus on full-stack frameworks and engineering to develop custom product delivery specializing in AI
• Solid devops and infrastructure-as-code experience using ArgoCD and GitLab for deployment, CI/CD, and environment management.
• Advanced proficiency in React, Node.js, and front-end–to–back-end custom app development.
• Extensive hands-on experience with database platforms - Snowflake strongly preferred, including advanced features, AI/ML integrations, and Snowflake Cortex.
• Deep expertise in orchestrating real-time and scheduled pipelines with Airflow.
• Track record of delivering high-quality, production-grade, scalable, and highly available cloud-based services.
• Strong communicator; able to collaborate and drive decision-making with cross-functional stakeholders.
• Willingness to take ownership, and champion learning and innovation within the organization.

Nice to have:

• Exposure to other cloud-native or AI workflow orchestration platforms.
• Experience with AWS
• Prior fintech or high-throughput consumer product experience.
• Experience deploying and scaling LLM-powered chatbots or retrieval-augmented generation (RAG) platforms.

Position Summary

We’re looking for an entrepreneurial communications pro to support SoFi’s wide-ranging efforts across crypto, digital assets, and financial technology. The [Senior] Manager, Communications will drive programs that raise awareness for and deepen trust in SoFi’s products that serve consumers and businesses alike. 

More than just “crypto PR,” this role is a perfect fit for someone who loves rolling up their sleeves with product and business teams, demystifying complex topics for people and businesses who are new to crypto, collaborating with companies that partner with SoFi, and finding creative ways to break through the noise – all in the same week.

Key Responsibilities

Build programs that drive awareness of SoFi’s crypto products and services: Conceive and execute communications campaigns that engage a wide range of media, influencers, analysts, and other influential audiences surrounding SoFi’s expanding crypto product offeringsSupport distribution of SoFi crypto offerings through enterprise partnerships: Collaborate with SoFi partners and clients to facilitate the adoption of our crypto services and digital asset infrastructureCraft messaging and other assets that engage both crypto-curious and crypto-native audiences: Develop communications materials that educate and inspire audiences to action, reflecting deep empathy for the varying levels of understanding of – and confidence in – digital assets

• Navigate a fast-moving media environment: Maintain an extensive, up-to-date knowledge of the media ecosystem and how to maximize investments across owned, earned, and paid
• Serve as a trusted advisor: Support business, product, and marketing leaders as SoFi with insights and recommendations on communication strategies and risk mitigation

Drive measurement and optimization: Track performance metrics and gather feedback to continuously improve our team’s impactHarness technology to extend our impact: Ensure we maximize the value of existing AI tools and evaluate new ones to expand our impact

Qualifications

• 7+ years of diverse communications experience, with strong preference given to candidates who have worked in crypto-native and traditional finance settings
• Excellent messaging development, writing, presentation, and project management skills
• Proven track record of generating earned media and enhancing brand reach in crowded environments
• Strong relationships with relevant reporters, podcasters, influencers, editors, and/or producers
• Strong understanding of data and analytics in communications, from storytelling to impact measurement
• Experience in working within complex, matrixed organizations and managing cross-functional teams
• Bachelor’s degree

The Cash Management Implementation Manager is responsible for onboarding commercial clients into treasury and cash management products, ensuring a smooth transition from sales to full operational setup. This role sits at the intersection of client service, operations, and product delivery. The CM Manager will provide training on treasury platforms and payment workflows, ensure all services are properly tested and activated before go-live, that clients understand system capabilities and controls, and support initial post-go-live stabilization. 

By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.

What you’ll do:

• Lead end-to-end implementation of cash management solutions for commercial clients, including documentation and system training 
• Translate client requirements into operational setups (accounts, services, entitlements)
• Coordinate kickoff calls and establish implementation timelines
• Serve as the primary point of contact for treasury and cash management inquiries, onboarding, and troubleshooting
• Coordinate with operations and technology teams to resolve service issues and improve processes
• Maintain accurate records of client interactions, agreements, and service changes
• Manage multiple client implementations simultaneously
• Maintain detailed project plans, milestones, and status updates
• Escalate risks, delays, or client issues proactively
• Ensure implementations meet internal SLAs and client expectations

The hours of the position will be 8:00am – 5:00pm, Monday through Friday.  These hours may change as volumes increase to meet daily deadlines. 

What you’ll need:

• Bachelor’s degree in Finance, Business, or related field
• 3+ years of experience in:
• Treasury services / cash management
• Commercial banking operations
• Implementation or onboarding roles
• Strong understanding of:
• Payment systems (ACH, wires, SWIFT)
• Commercial banking products 
• Project management (often Agile or waterfall hybrid)
• Client-facing communication and stakeholder management
• Problem-solving and issue resolution
• Attention to detail (critical for entitlements and setup accuracy)
• Ability to manage multiple priorities in a deadline-driven environment

The Role:

The Home Equity Mortgage Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.

What You’ll Do:

• Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
• Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
• Maintain a progressing pipeline of 30-50 loan applications.
• Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
• Maintain and adapt to the changing mortgage guidelines.
• Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
• Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
• Handles the fillfullment of broker channel loan offerings from members 
• Adapt easily to change and provide interdepartmental support.
• Strive to exceed productivity expectations and standards.
• Set appropriate expectations and point of contact with realtors and other referral sources.
• Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
• Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.

What You’ll Need:

• 2 years of mortgage processing industry experience preferred
• Broker fullfillment experience is a plus 
• Ability to maintain a pipeline of 30-50 loans of mixed variety
• Knowledge of Encompass LOS
• Excellent oral and written communication skills
• Works well under time constraints and a constantly changing environment
• Has to have a team mentality and work well as a member of a group
• Eagerness to delight clients throughout the process and drive overall experiences
• Knowledge of Fannie Mae guidelines

The role:

The closing team schedules all the closings with our members and works directly with title to speed the process along.

What you’ll do:

• Ensure files and documents meet company, investor, and compliance requirements.
• Confirm that documents are drawn within posted turn times and consistently meet deadlines.
• Process a minimum of 3 files per day during normal business operations. Adhere to fluctuating file processing minimums as set by management.
• Reconcile and approve Closing Disclosure.
• Schedule loan closings with the borrower.
• Prepare closing documents.
• Develop in-depth knowledge of the entire loan life cycle in order to fully understand the implications of the work of the closing function.
• Accurately file documents and information in the system and ensure all information is complete and accurate. Use checklists and other job aides as necessary to accurately complete all required information.
• Coordinate and communicate with processing, underwriting, and post-closing departments for correcting and completing the closing.

What you’ll need:

• Minimum 2-3 years of Closing experience  
• Knowledge of TRID guidelines
• Conventional, FHA/VA, Home Equity experience a plus 
• Knowledge of Encompass is preferred
• Must be detail-oriented, committed to accuracy with a strong sense of urgency
• Strong written and oral communication skills
• Ability to work independently, multitask, and prioritize to meet deadlines

The role:

The Associate Manager, Originations (Review) is responsible for leading, coaching, and developing a team of Origination Specialist (Review) agents who handle the review and processing of SoFi’s Personal loans, Student loans, and Private School loan products.  In addition to supervising our loan review agents to success metrics, you will also help us identify and implement improvement opportunities to help our SoFi members, improve our employee experience with the Originations Review team, and help our review agents develop and grow their careers.

What you’ll do: 

• Independently manage teams of 15+ loan reviewers, monitoring their workload to ensure the appropriate allocation of resources is in place to meet service level agreements (SLAs) and key performance indicators (KPIs)
• Mentor, coach and develop the Review  team members both in loan processing and in member interactions via phone and email
• Hire, train, motivate, monitor, and coach new Origination Specialist (Review) agents Serve as a second tier for escalated customer issues and questions
• Handle special member circumstances and problems as they arise
• Ensure that the team is following procedures to stay compliant while providing a “Best in Class” loan experience for our SoFi members
• Performance manage team members through scorecard metrics
• Foster a culture of accountability and continuous improvement within the team 
• Identify escalated issues and propose recommended solutions regarding potential issues with process, systems, and operations inefficiencies, to direct manager to contribute to operational success

What you’ll need:

• 2+ years of customer service experience at a financial institutions 
• Associate's Degree preferred but not required 
• Exceptional time management skills with the proven ability to manage multiple priorities and work in a fast-paced environment
• Excellent written and verbal communication skills are required to answer questions and communicate issues clearly & concisely to associates, members, and management
• Ability to react to change quickly and implement new processes & procedures
• Work independently with little or no supervision
• Professional demeanor and excellent work habits are essential
• Available for all operating hours including evenings and weekends

Nice to have:

• 2+ years of supervisory or management role preferred
• Loan processing, student loan originations, consumer credit, or consumer lending experience is highly preferred

The role:

SoFi’s Staff AI Engineer is a highly experienced, hands-on individual contributor within SoFi’s growing independent risk organization, focused on owning the design, development, and evolution of agentic AI systems to solve real-world, high-impact problems.

This role will be instrumental in architecting, building, and scaling AI systems that enhance risk management and internal workflows, with a focus on creating reliable, reusable, and production-grade solutions.

This role operates at the intersection of the intelligence layer, including LLMs, agents, and orchestration, and the experience layer, which defines how users interact with and derive value from AI systems. You will shape how these systems are designed and integrated into critical workflows, ensuring they are intuitive, reliable, and effective in high-stakes risk environments.

You will work closely with the Senior Manager of AI Engineering as well as business stakeholders, to translate complex, ambiguous problems into scalable, production-grade AI systems with measurable impact.

What you’ll do: 

• Architect and Develop Agentic AI Systems: Lead the design and development of AI systems that leverage multi-step reasoning, tool use, and structured workflows, using frameworks such as LangGraph or similar approaches. Incorporate planning, memory, tool integration, and adaptive control flow to enable automated decisioning, risk insights, and internal platforms.
• Design the Experience Layer: Define how users interact with AI systems by designing workflows, interfaces, and feedback loops that drive adoption, usability, and trust. THis will involve close coordination with users / stakeholders. Ensure alignment between system behavior and user expectations.
• Context Engineering and System Design: Define and implement approaches for structuring inputs, outputs, and system context to improve reliability and performance of LLM systems, including prompt design, retrieval strategies, and workflow composition.
• Productionize AI Systems: Develop production-grade services and APIs, integrate agents into real systems, and ensure scalability, reliability, and maintainability.
• AI Observability and Evaluation: Build tracing, debugging, and evaluation frameworks to understand system behavior and continuously improve agent performance.
• Cross-Functional Collaboration: Partner with risk, engineering, and business teams to translate ambiguous problems into working AI systems and deliver measurable outcomes.
• Proof of Concepts and Innovation: Innovation and Prototyping: Identify high-impact opportunities to apply AI, rapidly prototype solutions, and evaluate emerging tools and approaches to inform long-term system design aligned with latest trends in AI.

What you’ll need:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Artificial Intelligence, Machine Learning, or a related field.
• 7+ years of software engineering experience, with significant experience building and scaling AI-powered systems in production.
• Strong experience working with LLMs and building applications using prompting, APIs, and/or agent frameworks.
• Experience designing and implementing agentic systems, including patterns such as tool use, multi-step reasoning, and workflow orchestration.
• Deep experience in context engineering for LLM systems, including structuring inputs and outputs, prompt design, and retrieval-based approaches.
• Strong backend engineering experience, including building scalable services and APIs (Python preferred).
• Experience designing systems on cloud platforms such as AWS, Azure, or GCP, with an understanding of modern development and deployment practices.
• Experience working with structured and unstructured data, including building pipelines to support downstream AI applications.
• Experience defining and implementing evaluation frameworks for AI systems, including metrics, experimentation, and performance iteration.
• Strong system design skills, with the ability to architect scalable, reliable solutions.
• Ability to operate effectively in ambiguous problem spaces and translate them into well-defined systems.
• Strong communication and collaboration skills, with the ability to work cross-functionally and influence technical decisions.
• Demonstrated ownership mindset, with a track record of delivering high-impact systems end-to-end.

Nice to have:

• Experience designing and building user-facing workflows or internal tools powered by AI.
• Familiarity with observability and evaluation tools for AI systems such as Langfuse, LangSmith, or similar.
• Experience working in financial services or building systems for risk-related use cases.
• Experience with frontend technologies such as React for building AI-powered interfaces.
• Experience contributing to shared platforms, libraries, or internal tooling that enable reuse across teams.
• Experience building systems that require explainability, auditability, or operate in regulated environments.

The role:

We’re looking for a Senior Manager, Workday HCM to lead the execution and continuous improvement of our Workday HCM platform. This role is responsible for delivering against the Workday roadmap, driving operational excellence, and ensuring the platform effectively supports business needs at scale.

At SoFi, Workday is a shared enterprise platform across HR and Finance, making this a highly cross-functional role. We’ve deployed a broad footprint across HCM (core HR, onboarding, performance, advanced compensation, benefits) as well as Finance (financials, payroll, time tracking, time off, and expenses). You’ll partner closely with IT, Finance, and People teams to drive aligned, scalable solutions across this ecosystem, balancing the needs of multiple functions on a shared platform.

This is a hands-on leadership role—you’ll drive priorities, while staying close enough to the platform and team to actively guide execution, unblock work, and ensure high-quality delivery with a strong focus on creating simple, intuitive experiences for employees and managers.

You’ll lead the Workday team and partner directly with senior HR and business leaders as a thought partner—bringing a deep understanding of HR functions, shaping solutions, and proactively identifying how technology can better support the business.

What you’ll do:

Roadmap Execution & Platform Evolution

• Contribute to and help shape the Workday HCM roadmap in partnership with senior leadership
• Drive prioritization and execution of roadmap initiatives, balancing enhancements, technical debt, compliance, and innovation
• Evaluate Workday releases, vendor roadmap, and industry trends to proactively evolve our platform
• Support system enhancements and continuous improvement efforts to ensure scalability and usability

Stakeholder Partnership & Influence

• Partner with HR, Finance, and IT stakeholders to translate business needs into effective system solutions
• Provide recommendations and influence decisions across stakeholders, navigating competing priorities
• Build strong, trusted relationships through consistent communication, transparency, and delivery
• Partner closely with HR and business leaders, understanding their functional priorities and proactively recommending how Workday can enable better outcomes
• Serve as a key point of contact for Workday HCM, ensuring stakeholders have clear visibility, alignment, and confidence in delivery

Delivery & Operations

• Own end-to-end delivery of Workday initiatives across HCM modules, including core HR, talent, compensation, benefits, and integrations
• Drive solutions that prioritize employee and manager experience—focusing on simplicity, usability, and clear design over complexity
• Lead backlog management, intake, and prioritization processes to ensure aligned and efficient delivery
• Ensure strong operational rigor across system performance, data integrity, security, and compliance
• Establish and maintain governance, release management, and change control processes
• Identify risks and dependencies early and drive resolution to ensure successful delivery
• Support audit and compliance activities, ensuring readiness and adherence to requirements
• Drive change management and adoption efforts to support successful rollout of new capabilities
• Provide clear reporting on roadmap, delivery progress, risks, and outcomes

Team Leadership

• Lead and develop a high-performing Workday team, fostering strong ownership, accountability, and continuous improvement
• Provide coaching, performance management, and career development for team members
• Create a collaborative, inclusive team environment aligned with SoFi’s values
• Ensure the team is structured and prioritized effectively to meet business needs

What You'll Bring:

Workday & Technical Expertise

• Strong, hands-on expertise across Workday HCM 
• Experience operating at both functional and technical levels, including guiding configuration and solution design
• Experience supporting Workday releases, enhancements, and ongoing platform optimization

Product, Delivery & Leadership Experience

• Proven track record of driving execution and delivering complex, cross-functional initiatives
• Experience managing and prioritizing a backlog tied to business outcomes
• Ability to influence and align senior stakeholders across HR, Finance, and IT, including navigating competing priorities
• Strong product mindset with a focus on outcomes, not just delivery

Leadership Style & Operating Mindset

• High standards for quality, with a strong sense of ownership and accountability
• You bring a point of view, combining deep functional knowledge with Workday expertise to challenge assumptions and steer toward better solutions—not just execute on requests
• Strong executive presence, with the ability to confidently lead discussions, influence decisions, and clearly articulate recommendations and trade-offs
• Comfortable operating across levels—from understanding strategic context to diving into details when needed to move work forward

What You'll Need:

• 7-10+ years of experience with Workday HCM, including hands-on configuration across core modules
• 3-5+ years of people leadership experience, including leading high-performing, techno-functional teams
• Experience supporting multiple Workday modules (e.g., Core HCM, Compensation, Benefits, Talent) in a complex environment
• Proven experience operating in a cross-functional, enterprise environment, partnering across HR, Finance, and IT
• Experience leading or supporting large-scale implementations, enhancements, or platform transformations
• Strong understanding of HR processes and systems, with the ability to connect business needs to system capabilities
• Experience supporting SOX, audit, or regulated environments
• Experience influencing senior-level stakeholders

The Role:

The Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The QA Analyst serves as a Subject Matter Expert and will proactively support SoFi’s Loan and Banking Operation divisions in its QA function by sharing evaluation results, performance trends and gaps. 

What You’ll Do: 

• Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units

• Maintain forms, documents, and Standard Operating Procedures (SOP’s)

• Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis)

• Apply an effective Quality Improvement Strategy (QIS) by identifying, addressing, and/or escalating issues to stakeholders and business unit leaders

• Deep understanding of processes within the product and recommend appropriate control points to ensure the safety and soundness of functionality

• Partner with PMO and Engineering on automation and enhancements to processes

• Assess project risks, identify contingency actions, and develop/manage a risk plan

• Communicate ongoing project health with key stakeholders and business leadership

• Monitor and manage staffing levels for QA processes

• Create detailed reporting for product and process performance and deliver results in the appropriate cadence 

• Establish and maintain an effective Feedback loop with stakeholders and business unit leaders

• Maintain an awareness of and act in accordance with team goals and business unit policies

• Support special projects and seek efficiencies within QA processes

• QA production support when necessary

What You’ll Need:

• Must have work experience in the financial industry, with a strong understanding of banking products

• Self-motivated and able to work independently, applying analytical skills required to manage multiple tasks

• Strong understanding of SoFi products assigned to along with compliance, operational, and risk mitigation

• Understanding of statistical and targeted loan sampling concepts

• Strong written and verbal communication skills

• Ability to work independently, self-motivated

• Ability to work and accomplish goals with minimal supervision

• Ability to multitask and manage competing priorities

• Must be detail-oriented with an ability to work in a fast-paced environment

• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

Nice To Have:

• Experience in Investment Banking 

• Experience in the Mortgage Industry as a Mortgage Loan Officer or in Underwriting

• Experience in working with 3rd party vendors/partners in a Relationship Management capacity

• Consumer Quality Control or Credit Underwriting experience preferred

• Bachelor's degree is preferred, but a combination of education and experience may be considered in lieu of a degree

• Decision-making skills (experience making decisions, uncovering needs)

• 3+ years of working experience preferred in banking or credit union operations that provides a working knowledge of products, services, systems, operational policies and procedures, and regulatory compliance issues

The Role

We are looking for an experienced Senior Software Engineer to join our Engineering Enablement (Builder Tools) engineering team with a mission to enable SoFi engineers to innovate in fintech and elegantly solve problems. In this role, you will be a key contributor to the design, development and scalability of our developer productivity tooling. You will elevate developer experience by enabling engineers with foundational systems. You will take on complex and interesting problems in a fast-paced, and highly collaborative organization. The ideal candidate will be a deeply technical and curious engineer who is comfortable owning solutions from initial design to implementation and ongoing operational excellence, with a strong sense of ownership and passion for quality. 
 

What You’ll Do:

• Technical leadership - Provide leadership for the technical design, delivery and operational excellence of code, build, CI/CD platforms, and related developer tooling.

• Innovate - Collaborate with cross-functional teams to drive innovation in developer tooling, and advancements including AI assisted developer productivity flows.

• Expertise  - Become a subject matter expert for one or more developer tooling domains,  including operational excellence aspects. 

• Mentor - Collaborate with engineers in the team, provide mentorship, and share domain  expertise to enhance the overall technical capabilities of the team.

• Continuous Improvement - Contribute to creating a culture of continuous learning, data-driven decisions and improvements. Proactively identify and manage risks.

• Collaborate – Build strong working relationships with coworkers and cross-organizational teams.

• Influence - Implement and influence the adoption of developer tooling and best practices.

What You’ll Need:

• Experience - Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.

• 5+ years software development experience.

• Experience developing in a cloud environment (AWS), using containers (e.g., Docker, Kubernetes), cloud-native technologies and service meshes (e.g., Istio, Envoy). 

• Expertise -  Expertise in one more of the following domains: build systems for JVM ecosystem (e.g., Gradle, Bazel), AI assisted developer tools (e.g., CoPilot, Amazon Q),  and CI/CD systems (e.g., ArgoCD, Gitlab Runners, BuildKite).

• Coding Skills - Proven coding skills (e.g., Java, Kotlin, Python) delivering large scale systems with infrastructure automation (e.g., Terraform).

• Problem solving -  Strong problem solving and programming fundamentals (algorithms, data structures).

• Design - Strong understanding of software design principles, and distributed systems architecture.

• Project Ownership - Ability to independently plan, manage and own deliverables, from scoping through launch. Experience working with Agile development processes.

• AI Tools: Experience with AI Tools (Cursor, Claude Code, MCPs etc.)

• Strong Interpersonal  skills - Excellent written and verbal communication skills. Demonstrated ability to collaborate well with a team, and proven skills to operate effectively in cross-functional teams. 

Nice to have:

• Experience with monitoring, tracing and logging systems (e.g. Datadog, Elastic, Splunk).

• Experience with security, compliance, and risk management in cloud and fintech environments.

The team

SoFi’s Credit team manages credit risk activities for our lending products (Student Loan Refinance, Private Student Loan, Personal Loan, Credit Card, and Mortgage) - including credit strategies/policies for new account origination and portfolio management, collections/recovery strategies and operations, and risk and operational data science and analytics. The team designs data-driven strategies to ensure the growth in lending is consistent with the company’s risk appetite and helps create the products and experiences that put our members’ interests first.

The Senior Credit Manager will work in the Credit team and have responsibilities to analyze and evaluate data to develop and propose value-added credit risk strategies and models for SoFi’s lending products, including Personal Loan, Student Loan Refinance, Private Student Loan, and Credit Card. The initial focus of the role will be on Personal Loan but the candidate may get opportunities to work on other lending products in the future. 

The candidate will be responsible for independently developing and implementing Personal Loan underwriting strategies that meet our risk appetite, monitoring and analyzing the risk trends within the portfolio to provide insights and recommendations for strategy enhancement opportunities. She/he will be part of the Credit team with 1LOD responsibilities.

The Senior Credit Manager will collaborate with cross-functional teams such as Business Units, Operations, Marketing, Finance, Capital Markets, Product, Engineering, Legal and Compliance. Use business acumen, credit experience and quantitative and analytical skills to drive revenue, control risk, and provide value to the company and consumers.

The ideal candidate will possess a data-driven analytics background and the strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support SoFi’s overarching strategic goals relative to loss prevention and profit optimization. They bring new ways of thinking, data sources, technologies, and capabilities to SoFi. 

What you’ll do:

• Innovate… Bring your brightest ideas to build algorithmic risk strategies. This means you will architect credit underwriting, pre-screen targeting, and risk tier assignment.
• Data Driven… Your deep analysis will power the future of lending with an optimal real-time data ecosystem – including multi-product internal, bureau, third-party, and alternative data sources and uses.  
• Iterate, learn, innovate… We are all responsible for innovation and must embrace a test-and-learn mentality and data-driven decision making.
• Collaborate… Work collaboratively with business partners such as Business Units, Operations, Marketing, Finance, Legal and Compliance to deliver successful business results. Partner closely with implementation teams to accurately drive new strategies to production. 
• Control the Risk and Drive Performance Outcomes … Understand credit risk and develop approaches to mitigate loss and responsibly grow revenue. Monitor the performance of strategies and portfolios. Document and communicate results and escalate issues as necessary. Identify gaps/opportunities and drive actions.  
• Challenge the Status Quo … Challenge others, continuously raise the bar, build better processes and attack hard problems to help us build the best products in the industry. 
• Grow, Grow, Grow!… Be inspired by dynamic leaders and our rapidly growing business.  We want YOU to be an inspired leader of tomorrow, so we are recruiting the best, brightest, and passionately quantitative team members.  

What you’ll need:

• 7+ years of unsecured credit risk and data science experience
• Business acumen and work experience in the consumer lending business (loans or credit cards)

• Direct experience in the credit strategy analytical life cycle, including strategy and decision tree development, P&L, presentation, implementation validation, and post-implementation monitoring

• Proven analytical skills in conducting sophisticated analysis using customer performance data, bureau attributes, and other 3rd party variables to solve business problems
• Advanced SQL and Python skills for segmentation and vintage analysis, PD/LGD/EAD risk modeling (e.g. decision trees, logistic regression) and back-testing, rapid prototyping, feature engineering and pipeline development/operationalization
• A demonstrated ability to synthesize and communicate analysis to business partners and senior management
• Results-driven analytical approach, eagerness to learn, and ability to work collaboratively in a fluid environment
• Statistically rigorous experiment design and inferential evaluation
• Experience in developing custom credit features using data sources such as internal cross-product data, bank transaction, and other alternative data
• Advanced degree (Master’s or PhD) with a quantitative major such as Statistics, Mathematics, Engineering, or Computer Science

The Role

SoFi is looking for a data-driven and user-centric Senior Product Manager to help shape the future of digital home lending. In this role, you will own and evolve the end-to-end home loan experience across our digital funnel, defining product strategy and delivering differentiated member experiences that drive growth and set SoFi apart in the market.

This role is pivotal in transforming how members discover, apply for, and complete their home loan journey with SoFi. You will pair strong product instincts with rigorous experimentation to remove friction, unlock conversion, and bring innovative functionality to market that raises the bar for modern home lending.

The ideal candidate is a growth-minded builder who thrives at the intersection of user experience, product strategy, and disruptive innovation. You will work closely with engineering, design, data science, user research, marketing, operations, finance, risk, legal, compliance, and executive teams to define and prioritize the roadmap, while bridging technical and business worlds to deliver meaningful customer and business impact.

You will be expected to set ambitious goals, sweat the details, and deliver with urgency.

What you’ll do

• Define and execute a product vision that brings differentiated innovation to market and helps set a new standard for digital home lending.
• Own and prioritize the product backlog for your engineering squad, writing detailed requirements and partnering closely with developers to deliver iteratively against both near-term opportunities and long-term strategy.
• Own instrumentation and data for your products to drive deep understanding, sharper product decisions, and new growth opportunities.
• Lead experimentation to accelerate learning, uncover member insights, and drive measurable customer and business impact.
• Identify and launch new functionality that reduces friction, improves application completion, and further differentiates SoFi’s home loan offering from competitors.
• Collaborate cross-functionally across engineering, design, data science, marketing, operations, legal, compliance, capital markets, and executive leadership to translate customer needs and market opportunities into product strategy and execution.
• Operate in a fast-paced agile environment, making clear trade-offs and decisions to move quickly while maintaining focus on bigger strategic outcomes.
• Be a champion of SoFi’s values.

What you’ll need

• Bachelor’s degree or higher, ideally in a technical, finance, or quantitative field
• 3+ years of product management experience
• Experience developing and launching features across both 1st and 3rd party platforms, while consistently prioritizing a high-quality user experience
• Superior communication skills, written and verbal. Experience presenting to executive leadership
• Experience delivering quality software that solves business and user needs
• Strong analytical and data-driven mindset; able to dive into financial and operational metrics
• Experience owning end-to-end product delivery, from discovery through launch and iteration
• High bias for action, strong ownership, and comfort operating in ambiguous, fast-moving cross-functional environments
• Passion for your users! You do right by them, always
• Ability to work with remote teams

Nice to have

• Experience with hypothesis-based product experimentation
• Experience speaking to actual users, empathizing with them and gathering insights, and translating those insights into meaningful product enhancements
• Experience in the Fintech space

The role:

The Originations Specialist III is a full-time position dedicated to providing a "Best in Class" loan experience for SoFi members. To ensure your success, you will complete a comprehensive 3-phased training program that blends classroom instruction with hands-on "nesting" (on-the-job training).

As you progress through each phase, you will expand your expertise across SoFi’s entire suite of unsecured lending products:

• Phase l: Personal Loan Products – Establish your foundation by mastering our core personal lending offerings and member service standards.
• Phase ll: In-School & Student Loan Refinance – Expand your skill set to include SoFi’s specialized education lending products.
• Phase lll: Complex Lending Products – Finalize your expertise by managing intricate loan scenarios and advanced unsecured lending products.

Once you have successfully navigated these phases and entered the full production environment, you will serve as a versatile subject matter expert capable of supporting our members across all product lines.

What you’ll do:

• Review all applications pursuant to credit policies and procedures- including analyzing credit reports, analyzing income from various sources including self-employment and verifying documents provided by applicants.
• Work both Simple and Complex financial profiles- including Self-Employed applications for our lending products
• Verify member’s identity and other required regulatory documentation
• Clearly document Member interactions using selected templates where appropriate
• Perform outbound outreaches to applicants to successfully move applications through the process of funding
• Demonstrate empathy, professionalism, top-notch problem-solving skills, relationship management
• Follow compliance and regulatory guidelines to protect sensitive information and meet the Member needs 
• Operate within a team environment of 15-20 team members, working towards a common goal
• Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints. Advocate on our members’ behalf to improve our products, operations, and policies
• Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
• Perform ad hoc duties as assigned

What you’ll need:

• 2+ years of experience in a contact center environment
• 1+ years of experience in financial services
• A strong connection to the SoFi Mission and Values
• A passion for helping others while solving problems quickly 
• Professional demeanor and strong work ethic, high accuracy, and strong attention to detail
• Strong verbal and written communication skills 
• Excellent organizational and time management skills
• Proficient in Google products, data visualization tools, customer service tools, and admin tools
• A self-starter, able to make decisions while applying analytical skills required to manage reviewing tasks
• Able to learn, retain, and apply new information quickly
• Able to identify trends in your day-to-day work, in a spreadsheet, in a series of charts/graphs and connect those trends to a possible root cause 
• To establish productive working relationships with co-workers, management, and clients
• College degree desired. High school diploma or GED required
• Ability to work alternative schedules: weekends and weekdays, evenings, and early mornings
• Flexibility to work overtime, as the need arises

SoFi’s Credit team manages credit risk activities for our lending products (Student Loan Refinance, Private Student Loan, Personal Loan, Credit Card, and Mortgage) - including credit strategies/policies for new account origination and portfolio management, collections/recovery strategies and operations, and risk and operational data science and analytics. The team designs data-driven strategies to ensure the growth in lending is consistent with the company’s risk appetite and helps create the products and experiences that put our members’ interests first.

The Credit Strategy Lead will work in the Credit team and have responsibilities to analyze and evaluate data to develop and propose value-added credit risk strategies and models for SoFi’s lending products, including Personal Loan, Student Loan Refinance, Private Student Loan, and Credit Card.

The Credit Strategy Lead will collaborate with cross-functional teams such as Business Units, Capital Markets, Product and Engineering, and use business knowledge and quantitative and analytical skills to drive revenue, control risk, and provide value to the company and consumers.

The ideal candidate will possess a data-driven analytics background and the strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support SoFi’s overarching strategic goals relative to loss prevention and profit optimization. They bring new ways of thinking, data sources, technologies, and capabilities to SoFi.

What you’ll do:

• Innovate… Bring your brightest ideas to building risk strategies. This means you will architect the pre-screen and underwriting strategies.
• Data Driven… Your deep analysis will power the future of lending with an optimal real-time data ecosystem – including multi-product internal, bureau, third-party, and alternative data sources and uses.
• Iterate, learn, innovate… We are all responsible for innovation and must embrace data-driven decisions.
• Control the Risk and Drive Performance Outcomes … Understand credit risk and develop approaches to mitigate loss and responsibly grow revenue. Monitor the performance of strategies and portfolios. Document and communicate results and escalate issues as necessary. Identify gaps/opportunities and drive actions.
• Grow, Grow, Grow!… Be inspired by dynamic leaders and our rapidly growing business. We want YOU to be an inspired leader of tomorrow, so we are recruiting the best, brightest, and passionately quantitative team members.

What you’ll need:

• 4+ years of related experience
• Business acumen and work experience in the consumer lending business (loans or credit cards)
• Direct experience in the credit strategy analytical life cycle, including strategy and decision tree development, presentation, implementation validation, and post-implementation monitoring
• Proven analytical skills in conducting sophisticated analysis using customer performance data, bureau attributes, and other 3rd party variables to solve business problems
• Proficient skills in Excel, SQL and Python
• A demonstrated ability to synthesize and communicate analysis to business partners and senior management
• High motivation to drive results, eager to learn, and able to work collaboratively in a fluid environment
• Knowledge/skills in analytical and modeling techniques such as Decision Trees, regression, logistic regression, A/B Testing, and Tableau
• Preferred: 4+ years of consumer lending credit strategy work experience
• Preferred: Experience in analyzing and testing credit strategies or models to meet the fair lending requirements
• Preferred: Advanced degree (Master’s or PhD) with a quantitative major such as Statistics, Mathematics, Engineering, or Computer Science

Senior Manager, Data Science

Portfolio Management and Loss Mitigation

The Role: 

SoFi is seeking an inspirational and deeply experienced Senior Manager to lead the Portfolio Management and Loss Mitigation function in our Risk Data Science team. Reporting to the Head of Risk Data Science, this role will lead the development, deployment, and governance of portfolio management and loss mitigation models for all credit products.

The ideal candidate is a hands-on leader who can transition the team from traditional modeling to next-generation machine learning platforms, leveraging emerging data sources (e.g., cash flow, alternative bureaus) to significantly improve portfolio performance, reduce losses, and ensure rigorous adherence to Model Risk Management (MRM) standards. This role requires exceptional organizational leadership, an ability to influence stakeholders, and proven success in delivering complex models into a regulated production environment.

What You'll Do: 

• Portfolio Management and Loss Mitigation Excellence: Directly oversee the development and deployment of Next Generation models designed to manage and mitigate portfolio losses while maintaining loss guardrails.
• Drive Next-Generation Capabilities: Incorporate industry trends and advanced techniques (NLP, Graph Mining, LLMs, Deep Learning) to solve complex, high-impact risk problems where established principles may not fully apply.
• Alternative Data Strategy: Spearhead the evaluation and integration of alternative data sources (Macro-Economic variables, tri-bureau, LexisNexis, cash flow data) to enhance predictive power across all credit products.
• Lead the current team of high-performing Staff and Senior Data Scientists. Recruit, mentor, and foster talent through deliberate interactions, succession planning, and creating a high-accountability, low-ego culture.
• Model Risk Management (MRM): Act as the primary owner for all models in the portfolio, ensuring robust documentation, monitoring, and successfully navigating the 2nd Line of Defense (2LOD) review and approval process (SR 11-7 familiarity is mandatory).
• Stakeholder Alignment: Interact and negotiate with senior management and external stakeholders to reconcile competing views and drive critical, high-impact business decisions.
• Automation and Efficiency: Lead efforts to automate model monitoring and governance processes to create scalable and auditable infrastructure.

What You'll Need:

• Experience: 8+ years of progressive experience in credit risk, modeling, and data science within a regulated financial institution (FinTech, Bank, or similar), with at least 3 years in a people management role, managing technical staff.
• Education: Master’s or Ph.D. degree in a quantitative field (Statistics, Computer Science, Engineering, Operations Research, etc.).
• Technical Acumen: Deep expertise in advanced statistical and machine learning modeling techniques (e.g., Gradient Boosting, Deep Learning, Causal Inference).
• Regulatory Knowledge: Detailed working knowledge of model risk management standards (e.g., SR 11-7) and the ability to operate within a highly regulated environment.
• Tools & Platforms: Expert-level proficiency in Python (PySpark, scikit-learn, TensorFlow/PyTorch) and SQL/data warehouse technologies (e.g., Snowflake, Hive). Familiarity with modern MLOps platforms and cloud computing (AWS).
• 3+ years of progressive people management experience is required, including the ability to recruit, mentor, and foster talent within a team of high-performing Staff and Senior Data Scientists.
• Communication: Ability to distill highly complex analytical concepts into clear, concise, and compelling narratives for non-technical leadership.

The Role:

We are seeking an experienced, strategic, and highly collaborative product leader to work on Marketing and Ads Technology at SoFi.  This team owns the platforms that power our ads and marketing measurement.  The role is central to the success of SoFi’s goals of driving member acquisition, engagement, and retention, towards the overall mission of SoFi to help our members get their money right.  

You will be responsible for setting the vision, identifying opportunities and key inputs, setting goals, defining the member/marketer experiences and delivering features. As a product leader in our organization, we look to you to set big, ambitious goals, be gritty, and hold yourself and your cross-functional teams accountable to deliver results on behalf of our members. You will be a vocal and empathetic customer advocate, influencing and building cross-functional experiences with stakeholders across all business units.  

This role is inherently cross-functional—you will work closely with engineering, marketing, data science, design, operations, finance, risk, legal, compliance and executive teams to set business objectives, define product strategy, prioritize features and execute on them. You’ll play the critical role of driving the business while bridging the technical and business worlds to drive profitable business growth while managing risk. 

What you’ll do:

• Own and define the vision, strategy and product roadmap for ad tech and ads measurement platforms at SoFi
• Identify leapfrog product features, leveraging forward thinking technology, data, tools (including ML or AI) and industry best practices that will provide a significantly differentiated value and best-in-class experience to our members, to help them get their money right
• Create and evangelize a product vision and own a multi-year product roadmap, including prioritizing and driving backlogs for launch with your dedicated engineering teams 
• Communicate the vision, strategy, execution plan and customer impact/learnings to all stakeholders including the highest levels of leadership in the company 
• Collaborate closely with the full cross-functional team (e.g., marketing, product, design, engineering, platform, data, compliance, risk, finance and operations) for your line of business & initiatives, to help execute on the strategic vision

What you’ll need:

• Bachelor’s degree or higher with a technical discipline
• 8+ years of product management experience
• Previous experience leading Platform and/or MarTech cross functional teams
• Technical savvy with marketing systems and ability to partner closely with marketing leadership
• Full stack “operator”: ability to both create and execute the business and product strategy; with clear objectives, but limited, ambiguous, or varied direction
• Ability to operate cross-functionally, leading and influencing colleagues, and ultimately leading to timely tactical decision making to advance our objectives
• Flexible and collaborative approach to problem solving and ideation in a highly ambiguous environment
• Superior communication skills, both written and verbal, along with experience presenting to C-level leadership!
• Data-driven approach and excellent analytical skills
• Passion for your customers! You do right by them, always

The Role: 

SoFi’s Fraud Management team is looking for a data-driven analyst to bridge the gap between risk mitigation and member advocacy.  This role is dedicated to identifying and offboarding "bad actors" already on the books before they can inflict further financial or reputational damage, and how the subsequent fraud and dispute process impacts our members.  While we remain member-centric, this role acknowledges that the best way to serve our legitimate members is to remove the bad ones. 

Your mission is twofold: Protect the House by identifying and offboarding high-risk actors, and Empower the Member by driving NPS and First Call Resolution (FCR) through rigorous root-cause analysis.

What You'll Do: 

{30%} NPS & Sentiment Analytics: Analyze member feedback and Net Promoter Scores (NPS) specifically related to fraud and dispute touchpoints. You will identify "friction points" where our security protocols may be alienating legitimate members and recommend data-driven adjustments.

{25%} Process & Data Analysis: Conduct comprehensive forensic analysis of existing fraud and dispute workflows. You will use SQL and behavioral data to identify "sleeper" accounts and high risk members, while simultaneously pinpointing bottlenecks that negatively impact NPS and FCR.

{25%} Member Exit Execution: Apply data-driven criteria to identify high-risk members for offboarding. You will prepare the data sets for adverse action, ensuring we exit "bad members" based on clear evidence of behavioral or dispute-related risk.  Reporting on impacts to the business.

{10%} Business Case Development: Prepare cost-benefit analyses that justify the prioritization of fraud prevention and member experience. You will quantify the ROI of a "Member-First" friction reduction strategy, showing how improved FCR and NPS lead to higher member retention, reduce complaints, and lower operational costs.

{10%} Strategic Maintenance & Pipeline Discovery: Continuously monitor the "health" of the fraud and dispute ecosystem. You will identify and document a backlog of new opportunities for risk reduction and experience improvement, ensuring stakeholders are aware of emerging trends that require future attention.

What You’ll Need:

• Bachelor or advanced degree in Statistics, Business Analytics, Math or Economics.
• Strong data technical skills on databases, Excel/SQL/Python and data dashboard tools. 
• Able to use different types of data to define business needs
• Highly motivated to drive change, eager to learn and create new things from scratch and able to work collaboratively in a complex and fluid environment.  
• Experience of developing analysis structure using different data sources and analytical methods to meet business needs.
• Capability of defining and building business metrics and dashboard infrastructures and know how to automate the manual process to improve efficiency.
• Able to connect the dots between data and businesses to provide meaningful insights and actionable enhancements.
• Knows how to troubleshoot data and metrics gaps and be innovative to solve both technical and business problems 
• Very strong communication skills by connecting the dots with the big picture with data and facts to support the story.

The Role:

As the Fraud and Disputes Member Experience Program Manager you will support the creation and execution of initiatives focused on solving the daily challenges that prevent Fraud and Dispute agents from delivering an exceptional member experience. You will act as a key liaison between the frontline and cross-functional partners, identifying specific friction points in the fraud and dispute lifecycle and helping implement the changes—across process, policy, and technology—needed to make an impact. You will be a core contributor to the intake and analysis of operational hurdles, ensuring that every fraud contact is handled with speed, empathy, and accuracy.  In this role, success isn't just about efficiency; it's about Trust. You are optimizing the processes that ensure a member feels heard, protected, and supported when their money is on the line.

What You’ll Do: 

• {30%} Drive Implementation: Work closely with stakeholders to roll out specific solutions, ensuring that changes to fraud tools or policies are adopted smoothly and provide the intended results for both agents and members.  Propose solutions to leaders and work closely with internal business partners to execute.
• {25%} Process & Data Analysis: Review existing fraud and dispute workflows to pinpoint specific bottlenecks and inefficiencies. Use data to highlight the "pain points" that most frequently delay resolution or frustrate members.
• {25%} Solution Design: Assist in developing and proposing practical process updates and workflow redesigns to optimize the dispute journey. Help gain alignment from team leads and stakeholders for implementation.
• {10%} Business Case Support: Help prepare simple cost-benefit analyses and justifications for prioritization, focusing on how specific changes will improve resolution times or reduce agent manual work.
• {10%} Support the Pipeline: Help manage the intake process for agent feedback and maintain the pipeline of potential opportunities. Build strong relationships with frontline staff to ensure their challenges are heard and addressed.

What You’ll Need:

• BA/BS degree required 
• Minimum 2+ years of experience in process improvement, operations analysis, or process improvement, preferably within a transformational environment. 
• Strong analytical skills with the ability to gather, interpret, and analyze complex data sets to drive actionable insights.
• Proficiency in process mapping, workflow analysis, root cause analysis, and process optimization techniques 
• Experience in the financial services industry
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Highly motivated self-starter with a passion for driving continuous improvement and operational excellence.
• Effectively network and build partnerships in a fast-paced environment
• Ability to work in a very fast-paced, dynamic, and sometimes ambiguous environment 
• Excellent attention to detail 

The Role

SoFi is looking for a Principal Product Manager to lead Membership/Rewards and loyalty initiatives, including SoFi Plus. In this high-impact role, you will be responsible for defining the "why" and "how" of our premium membership programs and ensuring that SoFi Plus becomes a primary driver of value for SoFi Members.

You will own the strategy for how we package, communicate, and deliver incremental value across the SoFi ecosystem. This is not just about managing a feature; it is about crafting a world-class membership experience that drives deep loyalty and multi-product adoption. You will collaborate across all levels of the organization to bridge the gap between ambitious business goals and delightful member experiences. As a senior leader, you will be expected to inspire with a bold vision, set the standard for product excellence, and be the primary advocate for the member journey within SoFi Plus.

What You’ll Do

• Lead the multi-year product vision for SoFi Plus, including identifying new benefits that inspire Members to adopt and utilize Plus.
• Own the end-to-end membership journey, from initial discovery and enrollment to long-term retention and "wow" moments.
• Collaborate with leaders across Money, Invest, Credit Card, and Lending to curate a unified suite of benefits that feels like a cohesive, premium ecosystem rather than a collection of offers.
• Create, communicate, and socialize a high-fidelity product roadmap that aligns executive stakeholders and cross-functional teams around the future of membership.
• Work closely with Design and Research to understand member needs and translate those insights into innovative solutions that solve real financial pain-points.
• Oversee the documentation and processes that ensure that every launch meets our high bar for product quality and member impact.
• Define the North Star metrics for Membership success; monitor performance and iterate rapidly based on data-driven insights.
• Partner with Marketing, Legal, Compliance, and Finance to navigate complex regulatory landscapes while delivering a seamless, "no-brainer" value proposition to our Members.

What You’ll Need

• 10+ years of product management experience, with a proven track record of scaling membership, subscription, or loyalty programs at a significant scale.
• The ability to see the "big picture" and understand how various financial products can be woven together to create a 1+1=3 value proposition.
• Exceptional communication skills with the ability to influence C-suite stakeholders and lead through ambiguity.
• An analytical mindset with the ability to model the impact of membership benefits on a variety of metrics (e.g., long-term value, acquisition costs).
• A passion for building products that don't just work, but genuinely improve the financial lives of our members.

The Role 

We are looking for a Manager of Capital Management to join our Corporate Treasury team. You will lead the development and execution of our end-to-end Capital Stress Testing framework, a critical process for how SoFi Bank and the consolidated entity manage and forecast capital adequacy. 

Critical to success in this role is the ability to independently drive complex projects forward and exercise strong problem-solving skills in an evolving environment. 

What you’ll do:

• Design and build a multi-year capital stress testing framework (e.g., CCAR/DFAST-style) to evaluate the firm's capital adequacy under adverse economic scenarios
• Drive the end-to-end capital planning and stress testing lifecycle, integrating baseline forecasting, stress testing and scenario analysis
• Partner cross-functionally with risk, strategic finance, and business units to drive capital planning and stress testing results, including the integration of new products
• Develop methodologies for translating macroeconomic scenarios into financial impacts on the balance sheet and P&L
• Execute strategic projects related to capital management, including evaluating capital actions and supporting potential capital markets activity or debt issuances
• Prepare high-visibility reporting and materials for senior management and the Board of Directors

What you’ll need:

• 5+ years of related experience, ideally in Capital Management, Treasury, or Financial Risk Management within a bank or fintech
• Deep understanding of regulatory capital frameworks and balance sheet dynamics
• Experience building and owning complex financial models from scratch
• Advanced proficiency in Excel, PowerPoint, and Google Docs/Sheets/Slides. Experience with Empyrean ALM is a plus
• Proven ability to prepare and present complex quantitative information to senior decision-makers
• Collaborative working style and demonstrated ability to build strong cross-functional relationships
• Inquisitive nature, attention to detail, diligence, and a missionary attitude
• Bachelor's degree in Economics, Finance, Mathematics, or a related quantitative field; CFA or FRM preferred

The Role

This is a hands-on EM role for the Digital Identity — Access & Rights team. The team builds and operates the Entitlements and Authorization platforms, two Tier-0 services every SoFi product depends on. Combined these two platforms are the single sources of truth for what benefits does a member have and what are they allowed to do. The right candidate pairs deep operational rigor with a genuine investment in coaching engineers, ships with modern AI tooling as a default, and moves fast with a just-do-it attitude.

You will inherit a strong, senior team of engineers already delivering against a dense roadmap that directly enables SoFi’s top tech initiatives such as Big Business Banking, SoFi Plus, Small Medium Business as well as other offerings. 

The Team You Will Join

The Digital Identity group owns customer identity, relationships, access control, and benefits distribution across all of SoFi. The Access & Rights team specifically owns two platforms that sit on the critical path for every member interaction: Entitlements (the generic connection graph mapping each entity to its accounts, benefits, and other resources) and Authorization (evaluating fine-grained permissions for every authenticated request). Our consumers include all of SoFi and we are a direct enabler to increased product velocity. 

You will partner closely with a product manager, and stakeholders across Crypto, Money, Member, Benefits, and Galileo engineering.

What You'll Do

• Lead and Grow Your Team: Lead and grow the team while maintaining or improving the team’s velocity. Manage performance with care and high standards, including the hard conversations. 
• Drive Technical Strategy & Execution: Own the planning, technical output, and delivery for the Digital Identity - Access & Rights team. Own operational excellence for two Tier-0 platforms. Set and defend SLOs, while holding the on-call posture accountable, and treat production quality as a management responsibility, not an IC concern. Review design documents, push back on senior engineers when the architecture does not hold up, pair with your team in AI-augmented coding sessions, and ship production code when the situation demands it.
• Collaborate and Influence: Establish and leverage strong relationships across the department and cross-functional leadership teams, partnering closely with product and other engineering teams to integrate solutions and define product and technical strategy.. 
• Problem Solve and Innovate: Operate with a high degree of independence to solve ambiguous and complex technical problems. Drive initiatives from inception to completion, contributing to the long-term architectural vision and continuous improvement of the identity platform.
• Be a prolific writer: Write well, and use AI to write faster. You will personally own incident reviews, roadmap updates, as well as  promotion cases to shape the executive narrative for the platform. 

Requirements

• 8+ years of experience designing, building, and operating scalable, mission-critical backend systems, with 2+ years directly managing engineers.
• Proven track record running a high traffic Tier-0 or equivalent critical platform: defined SLOs, owned on-call, led major incident reviews, and drove measurable reliability improvements.
• Deep experience with platform-style engineering: API contracts, versioning, backward compatibility, consumer migration, and deprecation discipline. You have managed a platform team with many downstream consumers, not just a feature team.
• Active, daily user of modern AI coding tools (Claude Code, Cursor, Copilot, or equivalent). Concrete examples of how you have used AI to accelerate your own output or your team's throughput. 
• Demonstrated ability to drive outcomes across team boundaries without escalation authority. You have led multi-quarter initiatives that required alignment across three or more engineering orgs.
• Hands-on technical depth in Java or Kotlin, with practical knowledge of REST APIs, event-driven systems, and relational or key-value data stores. Comfortable in design reviews and code reviews. Willing to write production code when the team needs a tiebreaker.
• Excellent written communication. You have written TDDs, post-mortems, and roadmap updates that senior leaders trusted without needing translation.
• Bias for action: absorbs ambiguity and resolves it, escalates it upward when the situation warrants.

Nice to Haves

• Experience building agentic workflows, internal AI tooling, or LLM-powered developer productivity systems.
• Experience with OpenFGA, Zanzibar-style authorization, or graph platforms at scale.
• Experience in regulated environments, ideally fintech, with exposure to SOX, PCI, or similar controls.
• Familiarity with AWS, Kubernetes, Kafka, DynamoDB, and Temporal.
• Prior work on multi-person or delegated access patterns (consumer & business banking, family accounts, custodial, trust relationships).

What We Offer

• A platform charter that directly enables every SoFi product and every SoFi member.
• A senior, seasoned team that already ships and wants a manager who will help them go faster with the right guardrails.
• Room to focus on team, execution, and AI-powered throughput
• Strong institutional support for AI tooling: Claude Code, Cursor, Copilot, internal AI platforms, and a mandate to move beyond using AI for pure work augmentation.
• Competitive compensation, equity, and benefits.

If running high-stakes platform teams is the work you want, reach out.

The Role

Join us in revolutionizing the lending landscape. SoFi is seeking enthusiastic Staff Software Engineers who are ready to lead the design and implementation of key capabilities of the next generation of our financial services platform in support of our goals that put our members in control of their financial destiny.  Key qualifications of this role include:

• Leading design and implementation efforts across multiple system domains to affect cross-team outcomes.
• Resolving problems in the platform design and implementation where there are competing constraints and significant ambiguity.
• Recognition as a subject matter expert across platform systems with the ability to contribute to the resolution of systemic issues.
• Ability to define the architectural direction and evolutionary strategy for critical subsystems within the platform.
• Ability to drive alignment across teams resolving technical and organizational conflicts.
• Raises the engineering maturity of the organization by consistently upholding the org-wide quality, reliability, and security policies.
• Ability to align technology decisions with company strategy, accounting for risk and growth constraints.
• Maintains standards of excellence through code and design reviews, mentors more junior engineers, and contributes to team efficiency, beyond personal output.
• Is a key participant in recruiting processes.

What You’ll Do

As an established technical leader within our team, you will focus on designing and implementing the backend services for our next-generation Lending Platform. This role involves full product lifecycle engagement, from initial concept to production deployment. Your responsibilities include creating durable designs, strong individual contributions in implementing new capabilities, and leading by example to improve engineering excellence and efficiency across the team. Success in the role will require close technical collaboration with Product, Marketing, Operations, Business, Legal, and Compliance teams. You will be a key stakeholder in those partnerships, responsible for driving alignment and delivering technical solutions that provide outstanding value to our members.

What You’ll Need

• Bachelor's or Master's degree in Computer Science, or Software Engineering
• 5+ years as a professional, full-time Software Engineer, or similar relevant work experience.
• 2+ years in a technical leadership role.
• Proficient coding in Java, Kotlin, or other similar object-oriented programming language.
• Experience with public cloud compute, storage, and infrastructure.
• Experience with Kafka, Docker, Kubernetes, and Spring Boot or similar frameworks.
• Deep understanding of relational and document database fundamentals.
• Deep understanding of fundamental distributed systems concepts.
• Deep understanding of microservices design principles and architecture.
• Experience with performance tuning and optimizing data access patterns.
• Proficient working with GIT and related CI/CD systems.
• Familiarity with Agile methodologies.
• Ability to produce clear and meaningful design and operational documentation artifacts.

Nice To Have

• Experience scaling highly-available, mission-critical systems.
• Experience with AWS technologies – DynamoDB, RDS, Lambda, Kinesis, SQS, S3, and Athena.
• Full-stack engineering experience, or willingness to expand your influence across our entire platform.

We're driven to push boundaries and deliver exceptional products to help our members achieve financial stability. If you have the passion and a commitment to customer success, we want to hear from you.

The role:
The Technology and Cybersecurity risk and controls team handles a wide range of cross-functional activities, from security compliance certifications and audits, to risk management, inbound and outbound due diligence, third party risk management, security awareness, policy and procedures, and more.

Each of these ongoing parallel activities entails interpreting and setting requirements, assessing the effectiveness of security controls, risk-based decision making, cross-functional collaboration and communication, and staying up-to-date on security best practices and how changes in the evolving threat landscape need to inform our strategy.

We are seeking an experienced Security Compliance Manager responsible for monitoring and governing security controls in the cloud based on regulatory/compliance requirements and industry standards for our core Banking platform. Candidate must be able to assimilate knowledge quickly, understand stakeholder’s business challenges/risks, and act as a trusted advisor to lead change, policy adoption and monitor compliance against policies and standards.

What you'll do:

• Own bank compliance and controls testing, monitoring and issue management

• Manage ongoing investor audits like SOC2, PCI DSS, SOX ITGC, GLBA and security due diligence questionnaires

• Serve as the primary liaison between internal stakeholders (i.e. Cybersecurity,

• Technology, Product, Risk, Privacy, Internal Audit, HR, Legal, Sales etc…) and external auditors, regulators, and third-party assessors

• Monitor compliance with cybersecurity policies and standards and assess security compliance risks for bank scoped products, processes and technologies in a cloud environment

• Partner with stakeholders to conduct walkthroughs and create process maps for critical cybersecurity processes, facilitating in risk and control identification and ensure the environment is operating safely and in control

• Translate technical controls and requirements into audit-ready evidence, and work with technical teams to align implementations with compliance expectations

• Support regulatory, third party attestation, and Internal Audit, audit readiness activities, ensuring control design and execution meet internal policy and external regulatory standards

• Communicate clearly and effectively with both technical and non-technical audiences, including executives, control owners, and external assessors.

What you'll need:

• BS degree in Computer Information Systems or related field

• 7+ years of experience with security GRC initiatives Experience with regulatory cybersecurity compliance examinations

• Substantive and current knowledge of transaction banking compliance, consumer and commercial lending, deposit, wires, cards and privacy regulations applicable to banks

• Experience with onboarding and monitoring cybersecurity controls in cloud environments specifically AWS

• Experience with AI governance and risk assessments using frameworks like NIST AI RMF, ISO42001, ISO 38507 and other privacy regulations like CCPA, GDPR etc

• Strong knowledge of security risk management and running audits/certification programs

• Self-starter with strong interpersonal and communication skills

• Demonstrate ability to assimilate new knowledge quickly

• Comfortable working in a fast-paced, dynamic environment, and managing multiple projects concurrently

• Experience with managing programs in GRC tools

Preferred qualifications:

• Banking/Fintech, Big 4, or management/IT consulting experience

• Strong risk management and governance experience KRI’s/KPI’s reporting

• Familiarity with CSPM, AWS security, CI/CD, SAST/DAST, SIEM and vulnerability

• management tools

• Strong JIRA and workflow management and agile project management experience

• Direct experience with regulatory cybersecurity compliance examinations

• Relevant certification (e.g. CISA, CISSP, PCI QSA, AWS certifications) or equivalent expertise

• Have risk assessment expertise with PCI DSS 4.0.1, SOX, NIST 800-53/800-37, NIST CSF, SOC 2, PCI, NYDFS NYCRR PART 500 and/or ISO 27001 standards, integrated controls framework, and evaluating design and effectiveness of IT controls working directly with auditors, regulators, investors

• Experience in building successful compliance programs for banks or fintech

• Experience defining compliance roadmaps based on customer requirements,

• compliance documentation, and ensuring that committed assessments are delivered on schedule

• Technical fluency; comfortable understanding and discussing technology concepts, experience evaluating tradeoffs and new opportunities with technical team members

The role:

The Marketing Data Science (MDS) team is seeking an experienced Machine Learning professional to join the group. This team is essential for supporting SoFi's Marketing organization by providing data-driven decision-making through rigorous analytics, modeling, experimentation, and measurement.

The primary responsibility of this role is to build and scale machine learning models that drive marketing and growth across SoFi's product suite. The focus will be on developing predictive models for key areas: acquisition, conversion, retention, and customer lifetime value (LTV), utilizing behavioral, transactional, and credit data. This role requires strong collaboration across teams to identify the business needs, manage the end-to-end model development cycle, implement the model in production, and monitor performance, while maintaining strict compliance with all regulatory standards.

What you’ll do: 

• Design, develop, and deploy machine learning models to optimize customer acquisition, onboarding, and lifecycle engagement across financial products (e.g., loans, credit cards, money, invest, crypto and etc).
• Build predictive models for critical business outcomes, including Customer Lifetime Value (LTV), conversion propensity, cross-sell/upsell effectiveness, and retention across various channels (e.g., direct mail, email, in-app, Operations).
• Leverage structured and unstructured data (e.g., behavioral signals, transaction data, credit attributes) to drive audience segmentation and personalization at scale. Develop and maintain a robust feature store to accelerate the end-to-end model development lifecycle.
• Build experimentation frameworks to support A/B testing and measure the incremental business impact of the models. Work with the other team members to incorporate the models in marketing/campaign strategies.
• Collaborate with Fair Lending (FL) and Model Risk Management (MRM) to ensure the models and targeting strategies adhere to fair lending laws, privacy regulations, and responsible marketing practices.
• Support the efficient scoring and implementation of models through both real-time and batch processes, ensuring the timely availability of scores for marketing execution and deep analytics.
• Monitor model performance with a focus on business outcomes (conversion, retention, revenue, risk-adjusted returns) and continuously iterate based on insights.
• Partner closely with team members within MDS and key business stakeholders on defining business requirements, prioritizing the model pipeline, providing development updates, and monitoring performance.
• Stay at the forefront of modeling, data, and AI innovations to support scalable marketing growth in financial services.

What you’ll need:

• Bachelor's degree in Computer Science, Math, Physics, Engineering, or a quantitative field required; Master's degree preferred.
• 8+ years of experience in machine learning, data science or applied AI, ideally in marketing, fintech, or consumer tech.
• Strong proficiency in Python, SQL, and ML frameworks (scikit-learn, PyTorch, TensorFlow).
• Familiarity with ML governance, model monitoring, and compliance frameworks (MRM, Fair Lending, etc.) is a plus.
• Experience with LLMs, prompt engineering, and AI application development preferred.
• Demonstrated experience with experimentation and hypothesis testing.
• High intellectual curiosity and a quick learner of new technical skills.
• Ability to initiate and drive projects independently to completion, and ability to clearly communicate technical information to diverse audiences.
• Strong relationship-building and collaborative skills.
• Ability to thrive in a dynamic, cross-functional environment with keen attention to detail.

Role Overview

The Security Product Lead – Enterprise & Identity Security is responsible for defining the strategic direction, roadmap, and measurable outcomes for securing the organization's enterprise infrastructure, critical internal systems, and user identities. This role sits within the Security Strategy & Delivery team and partners closely with the Identity & Access Management (IAM), Infrastructure Security, and Engineering functional leaders and operational teams.

This position ensures that Enterprise Security and Identity Security capabilities are treated as internal security products—aligned to enterprise risk priorities, supported by a clear roadmap, measured through defined KPIs, and delivered through structured program governance.

The role requires strong cross-functional collaboration, strategic thinking, and the ability to influence without direct authority. By ensuring robust identity governance and securing enterprise infrastructure, this role directly supports the organization's overarching goal of protecting member trust, safeguarding corporate assets, and ensuring the continued stability and growth of the business.

Key Responsibilities

Strategy & Roadmap Stewardship

• Develop and maintain a multi-year strategy and roadmap for Enterprise Security, Identity Security (IAM, PAM, Authentication), and AI Security capabilities.
• Align roadmap priorities with enterprise risk objectives, regulatory requirements (e.g., access controls, data governance, AI governance), and evolving threat landscape.
• Identify capability gaps (e.g., zero-trust adoption, privileged access maturity, AI model integrity) and define strategic investment opportunities.
• Translate strategic objectives into structured, sequenced initiatives.

Product & Capability Management

• Enterprise Security

• Define the value proposition and service model for Enterprise Security capabilities (e.g., infrastructure hardening, cloud security posture).
• Add aspects of data security under enterprise security: Establish product requirements and roadmaps for Data Security capabilities, including data loss prevention (DLP), data classification, data encryption, and ensuring compliance with data privacy regulations.

• Identity Management
• Define the value proposition and service model for Identity Management capabilities (e.g., self-service access, least privilege principle, lifecycle management).
• Establish clear capability maturity targets (e.g., IAM coverage, access certification completeness) and continuous improvement plans.
• Maintain and prioritize a strategic backlog across all areas aligned to measurable risk reduction outcomes (e.g., reduction in over-privileged accounts, faster access revocation, secure-by-design adoption in AI).
• Ensure capabilities are treated as ongoing products with lifecycle ownership, not one-time projects.
• Define and track outcome-based metrics (risk reduction, adoption, efficiency) for core security platforms and identity controls.

Portfolio & Program Management

• Own the portfolio view of Enterprise, Identity, and AI Security initiatives within the broader security strategy.
• Structure and manage strategic programs required to deliver roadmap objectives (e.g., rollout of new PAM solution, AI Model SecOps integration).
• Define milestones, delivery plans, and success metrics for major initiatives.
• Track progress against portfolio commitments and escalate risks proactively.
• Manage cross-functional dependencies across Engineering, IT, HR, Legal, and other stakeholders.
• Ensure predictable execution through structured governance and reporting cadence.

Cross-Functional Collaboration

• Partner closely with the Identity & Access Management, Infrastructure Security, and AI/ML functional leaders to align on priorities and execution sequencing.
• Collaborate with Product Management, Engineering, Data Science, Legal, Risk, and Compliance stakeholders.
• Facilitate stakeholder alignment, trade-off decisions, and expectation management.
• Influence without direct authority to drive security principles across enterprise systems.

Continuous Improvement & Innovation

• Monitor industry trends in enterprise architecture security, identity threats (e.g., phishing, credential stuffing), and AI-specific threats (e.g., model poisoning, prompt injection).
• Identify opportunities for automation, analytics enhancement, and process optimization within identity lifecycles and infrastructure monitoring.
• Incorporate lessons learned from security audits and penetration tests into roadmap evolution.

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, or related discipline.
• 7+ years of experience in cybersecurity, risk management, or technology strategy roles.
• Demonstrated experience in Identity & Access Management (IAM), Privileged Access Management (PAM), Enterprise Security, Data Security, or AI/ML Security domains.
• Demonstrated experience building and managing strategic roadmaps tied to measurable outcomes.
• Strong understanding of security frameworks, identity protocols (e.g., OAuth, SAML, SCIM), and enterprise risk.
• Understanding of AI/ML concepts and associated security risks, including data provenance, model integrity, and adversarial machine learning.
• Strong product mindset with ability to translate strategy into execution.
• Experience working in matrixed organizations with cross-functional stakeholders.
• Strong analytical, communication, and executive presentation skills.

Role

The Security Product Lead – Threat Intelligence & Insider Risk is responsible for defining the strategic direction, roadmap, and measurable outcomes of the organization’s Threat Intelligence and Insider Risk capabilities. This role sits within the Security Strategy & Delivery team and partners closely with the Threat Intelligence & Insider Risk functional leader and operational teams.

This position ensures that Threat Intelligence & Insider Risk capabilities are treated as internal security products—aligned to enterprise risk priorities, supported by a clear roadmap, measured through defined KPIs, and delivered through structured program governance.

The role requires strong cross-functional collaboration, strategic thinking, and the ability to influence without direct authority. By proactively identifying, assessing, and mitigating advanced threats and insider risks, this role directly supports the organization's overarching goal of protecting member trust, safeguarding corporate assets, and ensuring the continued stability and growth of the business.

Key Responsibilities

Strategy & Roadmap Stewardship

• Develop and maintain a multi-year strategy and roadmap for Threat Intelligence and Insider Risk capabilities.

• Align roadmap priorities with enterprise risk objectives, regulatory requirements, and evolving threat landscape.

• Identify capability gaps and define strategic investment opportunities.

• Translate strategic objectives into structured, sequenced initiatives.

Product & Capability Management

• Define the value proposition and service model for Threat Intelligence & Insider Risk capabilities.

• Establish clear capability maturity targets and continuous improvement plans.

• Maintain and prioritize a strategic backlog aligned to measurable risk reduction outcomes.

• Ensure capabilities are treated as ongoing products with lifecycle ownership, not one-time projects.

• Define and track key performance indicators (KPIs) to measure effectiveness, including intelligence relevance, dissemination timeliness, detection coverage, and insider risk metrics.

• Provide executive-level reporting on capability performance, maturity progress, and risk impact.

• Ensure transparency into roadmap progress and value realization.

Portfolio & Program Management

• Own the portfolio view of Threat Intelligence & Insider Risk initiatives within the broader security strategy.

• Structure and manage strategic programs required to deliver roadmap objectives.

• Define milestones, delivery plans, and success metrics for major initiatives.

• Track progress against portfolio commitments and escalate risks proactively.

• Manage cross-functional dependencies across Security, Engineering, HR, Legal, and other stakeholders.

• Support quarterly and annual planning cycles, including investment prioritization and capacity alignment.

• Ensure predictable execution through structured governance and reporting cadence.

Cross-Functional Collaboration

• Partner closely with the Threat Intelligence & Insider Risk functional leader and team to align on priorities and execution sequencing.

• Collaborate with SOC, Incident Response, HR, Legal, Engineering, and Risk stakeholders.

• Facilitate stakeholder alignment, trade-off decisions, and expectation management.

• Influence without direct authority to drive delivery outcomes and manage cross functional projects to ensure the delivery

Continuous Improvement & Innovation

• Monitor industry trends, adversary tactics, and insider risk developments.

• Identify opportunities for automation, analytics enhancement, and process optimization.

• Incorporate lessons learned from incidents and audits into roadmap evolution.

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, or related discipline.

• 7+ years of experience in cybersecurity, risk management, or technology strategy roles.

• Experience in Threat Intelligence, Insider Risk, SOC, or related security domains.

• Demonstrated experience building and managing strategic roadmaps tied to measurable outcomes.

• Strong understanding of adversary tactics (e.g., MITRE ATT&CK), intelligence lifecycle, and insider risk considerations.

• Strong product mindset with ability to translate strategy into execution

• Experience working in matrixed organizations with cross-functional stakeholders.

• Strong analytical, communication, and executive presentation skills.

Role Overview

The Security Product Lead – Product Security & AI Security is responsible for defining the strategic direction, roadmap, and measurable outcomes for securing the organization's product lifecycle and emerging AI/ML initiatives. This role sits within the Security Strategy & Delivery team and partners closely with the Product Security, Engineering, and Data Science/AI functional leaders and operational teams.

This position ensures that Product Security and AI Security capabilities are treated as internal security products—aligned to enterprise risk priorities, supported by a clear roadmap, measured through defined KPIs, and delivered through structured program governance.

The role requires strong cross-functional collaboration, strategic thinking, and the ability to influence without direct authority. By proactively embedding security controls into the product development lifecycle (SDLC) and addressing unique risks associated with AI/ML systems, this role directly supports the organization's overarching goal of protecting member trust, safeguarding corporate assets, and ensuring the continued stability and growth of the business.

Key Responsibilities

Strategy & Roadmap Stewardship

• Develop and maintain a multi-year strategy and roadmap for Product Security and AI Security capabilities.

• Align roadmap priorities with enterprise risk objectives, regulatory requirements (e.g., data privacy, AI governance), and evolving attack surface.

• Identify capability gaps (e.g., secure coding practices, AI model integrity) and define strategic investment opportunities.

• Translate strategic objectives into structured, sequenced initiatives.

• Lead Security Due Diligence: Own the end-to-end security assessment process for M&A targets, including technical architecture reviews, vulnerability assessments, security program maturity evaluations, and risk quantification

• Develop M&A Security Strategy: Define and continuously improve SoFi's M&A security playbook, methodologies, and standards to enable rapid, consistent, and thorough security evaluations

• Drive Integration Planning: Partner with target companies and internal teams to design secure integration roadmaps that balance speed-to-value with security requirements

• Manage M&A security assessments and integration roadmaps to design secure integration roadmaps, balancing speed and security

Product & Capability Management

• Define the value proposition and service model for Product Security and AI Security capabilities, including security requirements for all new product features.

• Establish clear capability maturity targets (e.g., DevSecOps integration level, AI risk mitigation completeness) and continuous improvement plans.

• Maintain and prioritize a strategic backlog aligned to measurable risk reduction outcomes (e.g., reduction in critical vulnerabilities, secure-by-design adoption).

• Ensure capabilities are treated as ongoing products with lifecycle ownership, not one-time projects.

• Translate business priorities, AI adoption strategy, and risk signals into a prioritized portfolio

• Partner with engineering and product teams to reduce friction and improve predictability

• Mature Secure SDLC practices and embed automation into CI/CD pipelines

• Define and track outcome-based metrics (risk reduction, adoption, efficiency)

Portfolio & Program Management

• Own the portfolio view of Product Security & AI Security initiatives within the broader security strategy.

• Structure and manage strategic programs required to deliver roadmap objectives (e.g., implementing an AI Red Team program, rolling out a new static analysis tool).

• Define milestones, delivery plans, and success metrics for major initiatives.

• Track progress against portfolio commitments and escalate risks proactively.

• Manage cross-functional dependencies across Engineering, Product Management, Data Science, Legal, and other stakeholders.

• Support quarterly and annual planning cycles, including investment

• Ensure predictable execution through structured governance and reporting cadence.

Cross-Functional Collaboration

• Partner closely with the Product Security and AI/ML functional leaders and teams to align on priorities and execution sequencing.

• Collaborate with Engineering, Product Management, Legal, Risk, and Compliance stakeholders.

• Facilitate stakeholder alignment, trade-off decisions (e.g., security vs. speed), and expectation management.

• Influence without direct authority to drive secure design principles and manage cross-functional projects to ensure delivery

Continuous Improvement & Innovation

• Monitor industry trends in software supply chain attacks, emerging vulnerabilities (e.g., OWASP Top 10), and AI-specific threats (e.g., model poisoning, prompt injection).

• Identify opportunities for automation, analytics enhancement, and process optimization within DevSecOps pipelines.

• Incorporate lessons learned from penetration tests, bug bounty programs, and security audits into roadmap evolution.

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, or related discipline.

• 7+ years of experience in cybersecurity, risk management, or technology strategy roles.

• Demonstrated experience in Product Security (AppSec), DevSecOps, or AI/ML Security domains.

• Demonstrated experience building and managing strategic roadmaps tied to measurable outcomes.

• Experience providing strategic security due diligence and executing cyber security integration for M&A activities.

• Strong understanding of secure development practices, vulnerability management, and common software security frameworks.

• Understanding of AI/ML concepts and associated security risks, including data provenance, model integrity, and adversarial machine learning.

• Strong product mindset with ability to translate strategy into execution.

• Experience working in matrixed organizations with cross-functional stakeholders.

• Strong analytical, communication, and executive presentation skills.

The Role:

We’re seeking an experienced internal communications leader to help take SoFi, its culture, and its mission to new heights. The Director, Internal Communications will lead our internal comms team and partner closely with executives and a wide range of business unit and functional leaders to inform, inspire, and connect employees across our global organization. We’re looking for an innovation-minded leader who sweats the details, brings a steady hand in a crisis, and stays ruthlessly focused on business impact. 

As a leader on our Communications & Policy team, you’ll play a key role in helping SoFi successfully navigate its next chapter of growth through even stronger employee engagement and a world-class culture. 

Key Responsibilities:

• Drive core company-wide internal communications programs: Direct and identify opportunities to optimize company-wide communications programs including: hands meetings, product roadmap reviews, annual priority setting, and product/initiative launches
• Provide strategic counsel and hands-on support for critical initiatives:  Advise leaders and orchestrate employee engagement surrounding high stakes moments, including organizational changes, leadership transitions, corporate integrations, and more
• Identify opportunities to strengthen employee engagement and culture: Partner with our People team and other leaders to champion our culture, diagnose opportunities to improve engagement, and bring fresh perspectives that inform and inspire our employees
• Champion communications best practices that enable organizational agility and alignment: Advocate for excellence across employee-facing communications and ensure our content is compelling and actionable
• Refine measurement and optimization capabilities:  Track engagement metrics and gather feedback to continuously improve our team’s impact
• Harness technology to extend our impact: Ensure we maximize the value of existing tools, whether it’s a channel like Slack or Zoom, or generative AI methods like ChatGPT, and evaluate new ones as needed

Qualifications:

• 10+ years of experience in internal communications, with strong preference given to candidates who have worked in technology or product-driven financial services companies
• Strong portfolio of creative, visually engaging internal communications content
• Demonstrated record of successfully navigating large-scale organizational changes, leadership transitions, employee engagement initiatives, and corporate integrations
• Strong business acumen and ability to translate complex or abstract concepts into engaging, creative communications that break through with employees
• Comfortable operating under fast-changing, competing, or abstract priorities, often in direct partnership with company executives
• Skilled at navigating complex, matrixed organizations
• Direct people management experience
• Bachelor’s degree

The Role:

The Encompass Administrator Team is responsible for all configuration and customization of the company’s Loan Origination System (LOS) and to assist with the management of ancillary systems and services that are integrated with Encompass. This position requires in-depth knowledge of the loan origination workflow. The Encompass Administrator works closely with the Senior Encompass Admins, Product, and Management to evaluate business processes, data integrity, and compliance issues as they relate to the loan origination systems.

What You’ll Do:

• Use your Encompass experience to provide frontline user support by troubleshooting and resolving day to day Encompass issues.
• Research and diagnose issues using the Encompass Knowledge Base and by creating/managing cases with ICE Mortgage Technology; escalate as appropriate.
• Maintain open, ongoing communication with the Encompass Systems Administrators and management regarding issues, end user needs and trends
• Maintain Encompass users, roles, profiles, security settings, and loan access settings.
• Troubleshoot and maintain existing business rules for data entry, triggers, milestones, and conditions in accordance with approved standards.
• Gather, clarify, and document business requirements for fixes, enhancements, and projects in collaboration with management, residential lending teammates, and the Encompass Systems Administrator.
• The ideal candidate must exhibit strong teamwork skills, seamlessly integrate with the team, and actively promote the company's core values.

What You’ll Need:

• You will have graduated and your highest level of education is only a Bachelor’s Degree in Computer Science, Business Administration or related degree
  
• You are available to start working immediately
• No more than 2 years of professional full-time work experience (excluding internships and research assistant roles)
• Reside in the United States and attended a university in the US
• Must have Encompass or Blend experience
• Ability to work quickly, accurately, and independently in a fast-paced environment
• Detail-oriented and strong time management/ organizational skills
• Excellent verbal, written, and interpersonal skills

Nice to Have:

• Experience in the home loans/mortgage industry
• Encompass Admin or ICE Admin certification

The Role:

We are looking for a Senior Software Engineer to join the Protect team who will help build our next generation Insurance platform. You will have the opportunity to set technical direction for a growing and critical business function within SoFi where the overall architecture is still relatively greenfield and the business impact is high. This is a great opportunity to help shape the evolution of the team and the platform capabilities for years to come.

We are looking for a talented and experienced Senior Frontend Software Engineer to join our team in building a state-of-the-art insurance platform. The successful candidate will have a strong background in designing, developing, and maintaining responsive, high-performance, and secure user interfaces and experiences (UI/UX). 

As a Senior Frontend Software Engineer, you will play a crucial role in delivering exceptional customer experiences, ensuring the performance, accessibility, and reliability of our user-facing applications.

Key Responsibilities:

• Lead the development and testing of our systems and services
• Participate in shaping the technical architecture of the product
• Help translate product requirements into user stories and technical solutions
• Deliver highly available and scalable services in a production environment
• Mentor other engineers, support the technical culture, and help grow the team
• Generate ideas for new initiatives and technologies
• Communicate with project leads, product managers and other software developers

Requirements:

• Bachelor’s Degree in Computer Science or related field
• 5+ years programming experience, ideally on a modern stack
• Our core frontend stack includes JavaScript/TypeScript, React, HTML5, and CSS
• 3+ years experience with JavaScript/TypeScript and a modern frontend framework like React
• A solid understanding of UI/UX principles, state management (e.g., Redux, Context API), and cross-browser compatibility
• Experience integrating frontend applications with RESTful APIs or GraphQL
• Experience working with GIT and CI/CD systems
• Effective communication skills
• Willingness to roll up your sleeves, collaborate with others and get stuff done
• Solid sense of responsibility; driving a project from inception to completion
• Experience working in a collaborative coding environment, refining designs together, working through code reviews and managing pull requests
• View Unit and Integration test as 1st class citizen in software development (especially for UI components)

Nice To Have:

• Experience scaling highly available, mission critical systems
• Full-stack experience, particularly with back-end technologies like Java/Kotlin or cloud platforms (AWS, Kubernetes)
• Insurance Industry Experience: Familiarity with the insurance industry and its specific regulatory requirements
• Experience incorporating LLMs into user flows

The Role

SoFi is launching a brand-new commercial banking product — and we need a Senior Staff Engineer to be its technical backbone.

Commercial Banking is SoFi's entry into institutional commercial banking. We're building the infrastructure that lets large institutional clients in crypto, fintech, and enterprise finance manage their money at SoFi — real-time payments, multi-account treasury management, and a closed-loop settlement network that operates 24/7/365. The systems you design will handle real institutional money from day one. The network you help architect — SEN (SoFi Exchange Network) — could become the default settlement rail for the industry.

As the Senior Staff Engineer on the Commercial Banking team, you'll be the technical leader the team looks to for the hardest problems — system design, API contracts, payment correctness, performance, and reliability. You'll set the technical bar, make architectural decisions that stick, and write the code that proves them out. This is a hands-on role: you'll be deep in the codebase while also shaping the direction for the engineers around you.

What You'll Do

Architect and Build

• Own the technical architecture for Commercial Banking's core systems — payment orchestration, client onboarding workflows, API Gateway, real-time settlement, and the services that power the client-facing experience.
• Design and implement the SoFi Exchange Network (SEN) — a real-time, 24/7/365 closed-loop payment network enabling instant settlement between SoFi commercial clients.
• Build the client onboarding orchestrator: a stateful workflow engine that provisions entities, bank accounts, entitlements, payment rails, limits, and pricing — with retry, rollback, and idempotency guarantees.
• Design enterprise-grade identity, RBAC, and maker/checker approval systems that support complex organizational structures with scoped account access, per-rail permissions, and configurable payment limits.
• Define API contracts that institutional clients will integrate against — getting the abstractions, error models, and versioning right from day one.
• Architect a sandbox environment that realistically simulates every payment rail, enabling clients to build and test their integrations with confidence.

Set the Technical Standard

• Establish system design patterns, coding standards, and engineering best practices for the Commercial Banking codebase.
• Drive technical decisions on data modeling, service boundaries, consistency guarantees, and failure handling across payment workflows where correctness is non-negotiable.
• Own observability strategy — structured logging, distributed tracing, alerting, and dashboards that give the team confidence in production.
• Lead technical design reviews and code reviews. Raise the quality bar and make it stick through example, not just feedback.
• Identify and address technical debt proactively — knowing when to take shortcuts for speed and when to invest in the right long-term solution.

Lead Through Influence

• Be the go-to technical leader on the team — the person engineers come to when they're stuck on a design problem, a performance issue, or a tricky integration.
• Mentor engineers at all levels. Help senior engineers grow toward staff-level thinking; help mid-level engineers develop stronger system design instincts.
• Partner with engineering management to shape the technical roadmap, estimate complexity, and sequence work for maximum impact.
• Drive cross-team technical alignment with other engineering teams at SoFi — working across identity, entitlements, accounts, payments, and core banking systems to ensure clean integration points.
• Represent the team's technical perspective in discussions with Product, Compliance, Risk, and Operations — translating business requirements into sound engineering decisions.

Make It Production-Ready

• Design systems that handle real money with the reliability and correctness that institutional clients demand — every transaction must be accounted for, every failure mode handled.
• Build for scale from day one — systems that work for early clients but are architected to support hundreds without rework.
• Own the technical side of client go-live: integration health checks, performance validation, monitoring readiness, and production cutover.
• Drive incident response and post-mortems. Build a culture where production issues are learning opportunities, not blame events.

What You'll Need

• 7+ years of software engineering experience, with a sustained track record of technical leadership on complex, production-critical systems.
• Deep distributed systems expertise — you can design services end-to-end, reason about consistency and ordering guarantees, and make pragmatic tradeoffs between correctness, availability, and latency.
• Hands-on mastery of JVM-based stacks (Kotlin or Java, Spring Boot) and modern infrastructure (Kubernetes, AWS/GCP, Terraform, CI/CD pipelines).
• Strong API design sensibility — you've designed APIs that external consumers depend on, and you understand the long-term cost of getting contracts wrong.
• Experience with stateful workflow systems — you've built or operated long-running, retryable, idempotent workflows in production.
• Proven ability to lead without authority — you influence technical direction through the quality of your ideas, your code, and your ability to bring people along.
• Excellent communication skills — you can write clear technical design documents, explain complex systems to non-technical stakeholders, and make your reasoning legible to the team.
• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).

Nice to Have

• Experience building financial systems — payments, ledger, treasury, banking, or fintech where auditability, correctness, and regulatory compliance are table stakes.
• Experience building real-time payment systems (FedWire, FedNow, RTP, ACH origination) or settlement networks.
• Background in commercial or institutional banking (treasury management, FBO/omnibus accounts, correspondent banking).
• Experience with crypto-adjacent financial infrastructure — custodian banking, exchange settlement, stablecoin operations.
• Familiarity with AML/KYB compliance workflows and transaction monitoring in a regulated banking environment.
• Experience building developer-facing products — API gateways, developer portals, sandbox environments, webhook infrastructure.
• Prior work with workflow orchestration engines (Temporal, Cadence, Step Functions) for long-running stateful processes.
• Experience with event-driven architectures — Kafka, event sourcing, or CQRS patterns in high-throughput systems.

The role

We are seeking a Senior Engineering Manager to join the SoFi Money team. You’ll work in a highly collaborative environment, engaging closely with cross-functional Product, Design, and Engineering teams. You’ll also be involved in the entire product lifecycle—from ideation through deployment, with continuous improvement at every stage.

In this role, you will play a key role in shaping the future of our banking products and services. We are focused on evolving our Investment system and providing an exceptional end-to-end user experience. This position involves building and maturing member-facing investment services to support new and existing products. Specifically, you will be continuing to cultivate a strong front-end culture to help deliver a top-of-the-line investing experience for our members, all while enabling our teams to grow, learn, and reach their own aspirations.

At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next, we expanded our products and services across loans, wealth management, and insurance. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.

What you’ll do:

• Lead the development and testing of our systems and services
• Participate in shaping the technical architecture of the mobile platforms
• Deliver reusable web SDKs, libraries and frameworks to scale our mobile application and drive consistency
• Design and maintain systems that improve developer experience across CI/CD, testing, and deployment pipelines.
• Define standards and best practices for performance, accessibility, and design system adoption.
• Partner with cross-functional teams to drive adoption and alignment of core platform capabilities.
• Tackle complex technical and organizational challenges that span teams and products.
• Mentor engineers, support the technical culture, and help grow the team
• Generate ideas for new initiatives and technologies
• Communicate with project leads, product managers and other software developers

What you’ll need:

• Bachelor’s Degree, in a technical field
• 5+ years programming experience, ideally on a modern mobile stack
• Experience working on or leading a mobile team at a large company
• 4+ years management experience
• Maintain code quality, performance, and sound architectural principles
• Experience working in a collaborative coding environment, refining designs together, working through code reviews and managing pull requests
• Willingness to roll up your sleeves, collaborate with others and get stuff done
• Strong sense of responsibility; driving a project from inception to completion
• Affinity for solving problems and shipping impactful features, not polishing perfect code or architecture
• Experience working in a collaborative coding environment (and git specifically), refining designs together, working through code reviews and managing pull requests

Nice to have:

• Flutter app experience
• Good understanding of SOLID principles
• Experience working on large, consumer-facing mobile applications
• Mobile testing frameworks
• Accessibility WCAG 2.0 for mobile
• Mobile Performance

The Role:

We are seeking an Engineering Manager to join the SoFi Money team. You’ll work in a highly collaborative environment, engaging closely with cross-functional Product, Design, and Engineering teams. You’ll also be involved in the entire product lifecycle—from ideation through deployment, with continuous improvement at every stage.

In this role, you will play a key role in shaping the future of our banking products and services. We are focused on evolving our Investment system and providing an exceptional end-to-end user experience. This position involves building and maturing member-facing investment services to support new and existing products. Specifically, you will be continuing to cultivate a strong front-end culture to help deliver a top-of-the-line investing experience for our members, all while enabling our teams to grow, learn, and reach their own aspirations.

At SoFi, you’ll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members’ financial lives and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next, we expanded our products and services across loans, wealth management, and insurance. SoFi has achieved significant growth, with ambitious plans ahead, but to continue this growth we need great talent. And that starts with you.

What You’ll Do:

• Lead the development and testing of our systems and services
• Participate in shaping the technical architecture of the web platforms
• Deliver reusable web SDKs, libraries and frameworks to scale web applications and drive consistency
• Design and maintain systems that improve developer experience across CI/CD, testing, and deployment pipelines.
• Define standards and best practices for performance, accessibility, and design system adoption.
• Partner with cross-functional teams to drive adoption and alignment of core platform capabilities.
• Tackle complex technical and organizational challenges that span teams and products.
• Mentor engineers, support the technical culture, and help grow the team
• Generate ideas for new initiatives and technologies
• Communicate with project leads, product managers and other software developers

What You’ll Need:

• Bachelor’s Degree, in a technical field
• 5+ years programming experience, ideally on a modern web stack
• Experience working on or leading a web platform team at a large company
• 1+ years management experience
• Maintain code quality, performance, and sound architectural principles
• Experience working in a collaborative coding environment, refining designs together, working through code reviews and managing pull requests
• Willingness to roll up your sleeves, collaborate with others and get stuff done
• Strong sense of responsibility; driving a project from inception to completion
• Affinity for solving problems and shipping impactful features, not polishing perfect code or architecture
• Experience working in a collaborative coding environment (and git specifically), refining designs together, working through code reviews and managing pull requests

Nice to Have:

• React JS / GraphQL experience
• Good understanding of SOLID principles
• Microfrontends and federated web app architecture
• Web monorepo experience
• Frontend web testing frameworks
• Web Accessibility WCAG 2.0
• Web Performance

The role:

We’re looking for a highly experienced Senior Frontend Engineer to join Web Core, a new web platform team at SoFi. This team will be central to scaling our 80+ consumer-facing and internal web applications. In this role, you’ll drive the design, architecture, and development of platform-level tools, libraries, documentation, and frontend patterns that power our web ecosystem.

As a hands-on platform engineer, you’ll shape the future of SoFi’s web platform infrastructure—enabling consistency, performance, and scalability across products. You’ll collaborate closely with engineering, product, design, infrastructure, and executive leadership to define and execute a strategic vision that supports company-wide goals.

The team will be an AI-first team, adopting LLM/agentic-powered technologies to accelerate and scale our web platform. An engineer should ideally be excited about learning and integrating with these new tools. 

What you’ll do: 

• Execute the architecture and development of reusable frontend platform tools, SDKs, and shared libraries.
• Design and maintain systems that improve developer experience across CI/CD, testing, and deployment pipelines.
• Define standards and best practices for performance, accessibility, and design system adoption.
• Partner with cross-functional teams to drive adoption and alignment of core platform capabilities.
• Tackle complex technical and organizational challenges that span teams and products.
• Mentor engineers across the org, championing engineering excellence and knowledge-sharing.

What you’ll need:

• Deep expertise in frontend web engineering (3+ years), with a strong focus on scalable web platforms.
• Proven experience designing and building reusable SDKs, UI libraries, and platform APIs.
• Expertise in modern frontend frameworks (React preferred), build tooling, and testing frameworks.
• Strong knowledge of CI/CD pipelines, web performance optimization, and accessibility standards.
• Excellent cross-functional communication and leadership skills.
• Experience with mobile-web and responsive web frameworks.

Nice to have:

• Experience with monorepos and frontend infrastructure tooling.
• Familiarity with micro-frontend patterns and federated module systems.
• Strong instincts for developer experience and system design at scale.
• Experience building GraphQL infrastructure and models. 

The Role:

We are looking for an experienced Senior Staff Software Engineer to join our Builder Tools engineering organization with a mission to enable SoFi engineers to elegantly solve problems. In this role, you will have the opportunity to directly impact, influence and lead the direction and architecture of our AI-powered software testing experience, and elevate product reliability through testing infrastructure innovations and practices. You will get the chance to lead, define, and take on complex and interesting problems as part of a fast-paced, highly collaborative organization. The ideal candidate will be a mentor, technical leader and a team player who is hands-on and comfortable driving solutions from initial architecture to implementation and adoption with a strong sense of ownership and drive for delivery. 

What You’ll Do:

• Technical leadership - Provide thought leadership for the technical strategy, design, implementation, delivery and operations for AI powered agentic testing (autonomous test generation, execution, failure remediation), and foundational test infrastructure (environment, data generation, multi tenancy). 
• Innovate - Collaborate with cross-functional teams to drive innovation in testing enablement infrastructure, experience and tooling.
• Exemplary Practitioner  - Be a subject matter expert in the testing domain, including outcome KPIs and metrics, and operational excellence. 
• Mentor - Collaborate with engineers in the team, provide mentorship, and domain expertise to enhance the overall technical capabilities of the team..
• Continuous Improvement - Contribute to creating a culture of continuous learning, data-driven decisions and improvements. Proactively identify and manage risks.
• Collaborate – Build strong working relationships with coworkers and cross-organizational teams.
• Influence - Influence and scale the adoption of platforms, tools and best practices across the engineering organization.

What You’ll Need:

• Experience - Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
• 8+ years software development experience.
• Experience developing in a cloud environment (e.g., AWS), using containers (e.g., Docker, Kubernetes), cloud-native technologies, service meshes (e.g., Istio, Envoy), CI/CD pipelines and automated testing.
• Expertise  -  Deep knowledge of testing practices for micro-services (e.g., multi tenancy, ephemeral test environment, test user and data generation techniques). Deep awareness of testing tools (e.g., Locust, Artillery), frameworks (e.g., Kotest, Mockito) and techniques (e.g., fuzz, property)
• 2+ years of experience using or developing AI tools (e.g., Claude Code, Prompts, Cursor), AI infrastructure (e.g., MCP, RAGs, Vector dbs), agent frameworks (e.g.  Agent SDK, Langchain, Langfuse). 
• Design - Strong understanding of software design principles, and distributed systems architecture.
• Problem solving - Strong problem solving and programming fundamentals (algorithms, data structures).
• Coding Skills - Proven coding skills (e.g., Java, Kotlin, Python) delivering large scale systems with infrastructure automation (e.g., Terraform).
• Project Ownership - Ability to own, manage and deliver projects from scoping through launch. Experience working with Agile development processes. 
• Strong Interpersonal skills - Excellent written and verbal communication skills. Demonstrated ability to collaborate well with technical and non-technical members, and proven skills to operate effectively in a cross-functional team. 

Preferred Qualifications:

• Experience with security, compliance, and risk management in cloud environments.
• Experience with monitoring and logging (e.g. Datadog, Elastic, Coralogix).

• Experience with container orchestration (e.g., Docker, Kubernetes) and networking  

The Role:

We are looking for an experienced Senior Staff Software Engineer to join our Builder Tools engineering organization with a mission to enable SoFi engineers to elegantly solve problems. In this role, you will have the opportunity to directly impact, influence and lead the direction and architecture of our next gen AI-powered SDLC, and elevate developer experience through AI enabled workflows, tooling and practices. You will get the chance to lead, define, and take on complex and interesting problems as part of a fast-paced, highly collaborative organization. The ideal candidate will be a mentor, technical leader and a team player who is hands-on and comfortable driving solutions from initial architecture to implementation and adoption with a strong sense of ownership and drive for delivery. 

What You’ll Do:

• Technical leadership - Provide thought leadership for technical architecture and design, implementation, delivery and operations of AI enabled tools, agents, and workflows across the SDLC including plan, code, test, build, deploy, observe and remediate.
• Innovate - Collaborate with cross-functional teams to drive innovation in developer tooling, and advancements including AI assisted developer productivity flows.
• Exemplary Practitioner  - Be a subject matter expert for one or more developer tooling domains,  including operational excellence. 
• Mentor - Collaborate with engineers in the team, provide mentorship, and domain expertise to enhance the overall technical capabilities of the team..
• Continuous Improvement - Contribute to creating a culture of continuous learning, data-driven decisions and improvements. Proactively identify and manage risks.
• Collaborate –Build strong working relationships with coworkers and cross-organizational teams.
• Influence - Influence and scale the adoption of AI powered SDLC tooling, workflows and best practices across the engineering organization.

What You’ll Need:

• Experience - Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
• 8+ years software development experience.
• Experience developing in a cloud environment (ex: AWS), using containers (e.g., Docker, Kubernetes), cloud-native technologies, service meshes (e.g., Istio, Envoy), CI/CD and automated testing.
• Expertise -  2+ years of experience in AI tools (e.g., Claude Code, Agent SDK, Prompts, Skills, Cursor), infrastructure (e.g., MCP, AWS Bedrock, RAGs, vector dbs) and agent frameworks (e.g. Langchain, Langgraph, CrewAI)
• Design - Strong understanding of software design principles, and distributed systems architecture.
• Problem solving - Strong problem solving and programming fundamentals (algorithms, data structures).

• Coding Skills - Proven coding skills (e.g., Java, Kotlin, Python) delivering large scale systems with infrastructure automation (e.g., Terraform).
• Project Ownership - Ability to own, manage and deliver projects from scoping through launch. Experience working with Agile development processes. 
• Strong Interpersonal skills - Excellent written and verbal communication skills. Demonstrated ability to collaborate well with technical and non-technical members, and proven skills to operate effectively in a cross-functional team. 

Preferred Qualifications:

• Experience with security, compliance, and risk management in cloud environments.
• Experience with monitoring and logging (e.g. Datadog, Elastic, Splunk).
• Experience with container orchestration (e.g., Docker, Kubernetes) and networking 

The Role

We are looking for an innovative and entrepreneurial Principal Software Engineer to join our Builder Tools engineering organization.  In this role, you will have the opportunity to directly influence, impact and lead the technical strategy and architecture of our next generation internal developer platform in an AI-first SDLC. Your work will elevate developer experience by enabling SoFi engineers with AI enabled development practices and tooling. You will have the opportunity to define and solve challenging problems in a fast-paced, highly collaborative and innovative organization. The ideal candidate will be a thought leader in the Developer Tooling domain, mentor, and team player who is hands-on in driving solutions from inception to implementation, and enabling organizational change and adoption with a strong drive for customer success. 

What You’ll Do:

• Technical leadership - Provide thought leadership for the technical architecture, design, and delivery for AI enabled tools across the SDLC including plan, code, test, build, deploy, observe and remediate.
• Strategic Partnership  - Serve as a key strategic technical advisor to leadership, influencing roadmap, participating in planning sessions, and ensuring alignment with business objectives.
• Innovate - Collaborate with cross-functional teams to drive innovation and advancements in AI assisted developer productivity flows.
• Operational Excellence - Be a subject matter expert, role model practitioner across the developer tooling domain including operational excellence. Drive observability strategy and practices, including SLOs, and guiding teams on critical incident resolution, root-cause analysis and remediation.
• Mentor - Collaborate with engineers across the Platform organization, provide mentorship, and expertise to enhance the overall technical capabilities of teams.
• Continuous Improvement - Contribute to creating a culture of continuous learning, data-driven decisions and improvements. Proactively identify and manage risks.
• Collaborate – Build strong working relationships with coworkers, cross-organizational leaders, including engineering managers and product managers.
• Influence - Be a change agent influencing and scaling the adoption of AI-enabled developer tooling and best practices across the engineering organization.

What You’ll Need:

• Education - Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
• Experience - 10+ years of professional software development experience, including 2+ years in a technical leadership role. 
• Domain  Expertise -  Expertise in AI tools (e.g., Claude Code, Windsurf, Cursor), infrastructure (e.g., MCP, AWS Bedrock, RAGs, vector dbs) and agent frameworks (e.g. Langchain, Langgraph, CrewAI)
• Technical Expertise - Experience developing in a cloud environment (AWS), using containers (e.g., Docker, Kubernetes), cloud-native technologies and service meshes (e.g., Istio, Envoy). 
• Innovation - Proven track record devising and launching creative solutions to developer experience challenges.
• Design and Problem solving - Strong understanding of software design principles, and distributed systems architecture.
• Coding Skills - Proven proficiency shipping enterprise applications in one or more programming languages (Go, Python, Java, Kotlin, etc.)
• Communication and Collaboration - Exceptional verbal and written communication, with the ability to articulate complex technical concepts to diverse audiences at varying levels, including executives, cross-functional managers, and engineers.
• Project Leadership - Ability to own, manage and deliver complex projects from scoping through launch. Experience leading Agile development practices.
• Security and Compliance (Preferred) - Familiarity with security standards, compliance (SOC2, PCI, HIPAA) and risk management frameworks relevant to financial and regulated industries.

The Role

SoFi's Loan Servicing team owns the post-loan funding experience for millions of members across SoFi's lending products. We are looking for a Senior Product Manager to build and scale our multi-product servicing platform to meet the needs of our members and business.

In this role, you will partner closely with engineering, research, data science, design, legal, operations and business stakeholders to bring new capabilities to life and ensure they deliver measurable results. You will also drive member engagement, cross-sell, and ultimately increase member lifetime value as SoFi expands its product offerings.

This is a highly cross-functional and high-impact role for a product leader who thrives in ambiguity, can set clear direction in evolving spaces, and is equally comfortable defining strategy and driving execution.

What you'll need:

• 3+ years of product management experience, preferably in fintech, financial services, or a similarly regulated, data-intensive environment
• Demonstrated ability to own a feature or product area end-to-end
• Strong customer instincts: you can identify the right problems to solve, prioritize confidently, and articulate what "done" looks like for our members
• Enough technical fluency to have credible conversations with engineers about system architecture, trade-offs, and feasibility
• Clear written and oral communication: you write quality documents, run focused meetings, and know how to tailor the message for engineers vs. leadership
• Experience using data to drive decisions by pulling metrics, reading results, and iterating based on evidence
• Ability to manage cross-functional stakeholders (engineering, ops, compliance, legal, finance) and keep execution on track within a multi-team environment

Nice to Have:

• Experience in lending, loan servicing, payments, or financial services operations
• Familiarity with third-party servicer integrations or complex vendor relationships alongside product work
• Exposure to compliance adjacent product work: fair lending, regulatory reporting, or audit readiness
• Comfort with SQL or self-serve data analysis tools to diagnose borrower behavior and product outcomes
• Experience working on legacy system modernization or platform migration initiatives

The Role:

This career is for those who enjoy solving problems, taking on difficult challenges and finding creative solutions. In this role, we look to do the right thing, and when unsure, we do the harder thing. The candidate must communicate clearly, write well, and speak persuasively. Communicating anything to anyone comes easily and can be done seamlessly on the phone, or in writing.

SoFi’s Instructional Designer supports all operations employees daily through designing learning programs and courses. This role supports keeping the SoFi Operations community improving and growing. The Instructional Designer will prioritize and respond to multiple training requests from business partners in operations, the project management office, and the learning and development team. These conversations should include seeking solutions for SoFi various business units, including frontline employees, how to create effective learning and development tools and methods , and new solutions from the latest learning trends.

What You’ll Do:

• Create multiple methods of learning for SoFi  employees. Deliverables may include but not limited to, e-learning, instructor-led training modules, infographics, learning bites, short instructional videos, and utilize resources to support employee development, 

• Consult with subject matter experts, and stakeholders to create content and design materials from scratch

• Analyze complex technical content and write engaging and accurate scripts within set deadlines

• Awareness of latest learning trends, theories, frameworks, and evaluations protocols that align with the needs of adult learners. 

• Develop and write learning assessments for varying training delivery

• Manage content libraries for all business functions with experience using various learning management systems (LMS) to house training, assessments and tracking completion of each. 

• Help guide and execute visual strategy for training products, communications and knowledge management systems with the company brand guidelines. 

• Manage multiple projects simultaneously using the JIRA system

• Produce concise, clear and interactive instructional materials for web-based and instructor-led training

• Support monitoring and evaluation of learning using surveys and other feedback mechanisms, including train-the-trainers sessions and trainer certifications.

• Efficiently manage time and workload in a fast-paced environment

• Collaborate with internal teams of project managers, designers, and programmers

• Promote a positive corporate culture by exhibiting a strong level of professionalism

What You’ll Need:

• Bachelor’s degree in Instructional Design, or 3 years of related experience

• Minimum 2 years of Instructional Design experience

• Proficiency in utilizing AI tools to create content and course materials. 

• Experience with business writing and communications skills

• Experience in designing training materials using the ADDIE and Kirkpatrick models.

• Understanding of Learning Theories and Instructional Design Models

• Experience with Google Suite

• Proficiency with Articulate Storyline and the Articulate 360 tools

• Experience with Learning Management Systems preferred

• Experience developing materials for classroom (ILT), virtual, and self-paced eLearning modules.

Preferred:

• Master’s degree is desirable

• Experience in creating training materials for FinTech, banking, financial services 

The Role

SoFi is looking for a Senior Product Manager to lead our Originations Core platform within the Borrow business unit. In this role, you will define and drive the strategy, roadmap, and execution for the systems and experiences that power how members discover, apply for, and manage loans across SoFi.

You will operate at the center of our lending ecosystem, owning both foundational platform capabilities and critical member-facing experiences. This includes the Borrow experience across web and mobile, reusable UI systems, entry points into the application funnel, and core originations infrastructure such as application data models and credit decisioning.

This role requires a product leader who can think holistically across systems, teams, and user journeys. You will partner closely with multiple product teams, engineering squads, and business stakeholders to drive alignment, scale platform capabilities, and deliver measurable improvements to conversion, efficiency, and member experience.

What you’ll do

• Define and drive the product vision, strategy, and multi-quarter roadmap for Originations Core, spanning platform capabilities and member-facing experiences
• Own and evolve the Borrow experience across web and mobile, including application entry points, flows, and supporting UI systems
• Lead the development of reusable UI components and shared capabilities that enable consistency and velocity across multiple product teams
• Drive strategy and execution for core originations infrastructure, including application data models and credit decisioning systems
• Act as the central product partner for cross-functional domains such as servicing, collections, and settlements, ensuring seamless end-to-end member journeys
• Partner with multiple PMs and engineering teams to align roadmaps, manage dependencies, and drive cohesive product outcomes across the Borrow ecosystem
• Identify and lead high-impact technical initiatives, building alignment and buy-in across teams to execute against a broader platform roadmap
• Define success metrics and use data to evaluate performance, identify opportunities, and guide prioritization
• Balance short-term delivery with long-term platform investments, making thoughtful trade-offs to support scalability, reliability, and business growth
• Communicate product strategy, progress, and insights effectively to senior leadership and cross-functional stakeholders

What you’ll need

• Bachelor’s degree or equivalent experience
• 5+ years of product management experience, ideally in fintech, lending, or platform-focused roles
• Proven track record of owning complex product areas or platforms and delivering measurable business impact
• Experience defining product strategy and driving execution across multiple teams or squads
• Strong systems thinking, with the ability to connect user experiences, platform capabilities, and business outcomes
• Experience working on technically complex systems, with the ability to partner deeply with engineering on architecture and trade-offs
• Data-driven mindset with experience defining metrics, running experiments, and using insights to inform decisions
• Exceptional communication and stakeholder management skills, including experience influencing across teams and presenting to senior leadership
• Ability to operate with a high degree of ownership and autonomy in ambiguous, fast-paced environments

Nice to have

• Experience with lending or financial services products, particularly originations or underwriting flows
• Familiarity with credit decisioning systems or risk models
• Experience building platform capabilities or shared infrastructure used across multiple teams
• Experience optimizing application funnels, conversion, and user flows
• Background working with servicing, collections, or post-origination systems
• Experience driving large-scale technical initiatives requiring cross-team alignment

The role

The Associate Manager, Opportunities Resolution, manages, coaches, and develops a team of Opportunities Resolution Specialists who resolve escalated inquiries and complaints. In addition to supervising, this role will help identify and implement solutions to enhance our SoFi member's experience, improve our employee experience within the ORT team, and help our Resolution Specialists develop and grow. 

What you’ll do:

• Independently manage a team of Opportunities Resolution Specialists, monitoring their workload to ensure the appropriate allocation of resources is in place to resolve escalated complaints and inquiries. 
• Hire, train, motivate, monitor, and coach new Resolution Specialists and serve as a subject matter expert to resolve complex escalated complaints and inquiries as needed. 
• Ensure that the team follows compliance procedures while providing first-rate customer service. Establish, monitor, and maintain internal policies and procedures, as well as business continuity plans.
• Foster an environment focused on identifying issues, providing solutions, and driving innovation to enhance the complaint program.    
• Hold team members accountable for performance by defining clear goals, objectives, responsibilities, and priorities. 
• Identify and escalate issues and propose recommended solutions regarding potential issues with processes, systems, and operations inefficiencies to their direct manager to contribute to operational success.
• Participate in cross-functional projects designed to mitigate the bank's risk due to inefficiencies, fraud, or lack of compliance. 
• Participate in special projects as requested.

What you’ll need:

• 2+ years of supervisory or management role in a customer service or call center environment
• Minimum of 5 years of general customer service experience, preferably with escalation or complaint resolution experience at a bank or financial institution 
• Proficient knowledge of bank products and services such as credit and debit cards 
• Exceptional time management skills with the proven ability to manage multiple priorities and work in a fast-paced environment
• Excellent written and verbal communication skills are required to answer questions and communicate issues clearly & concisely to internal and external stakeholders. 
• Ability to react to change quickly and implement new processes & procedures
• Work independently with little or no supervision
• Professional demeanor and excellent work habits are essential
• Demonstrated ability to mentor, coach, and develop others 
• Available for all operating hours, including evenings and weekends

Nice to have:

• Associate's Degree preferred but not required
• Loan processing, student loan originations, consumer credit, or consumer lending experience 
• Knowledge of banking regulations, laws, and regulatory requirements, with a focus on regulatory complaint resolution
• Experiencing managing complaints in the financial services industry