The Role:

This career is for those who enjoy solving problems, taking on difficult challenges and finding creative solutions. In this role, we look to do the right thing, and when unsure, we do the harder thing. The candidate must communicate clearly, write well, and speak persuasively. Communicating anything to anyone comes easily and can be done seamlessly on the phone, or in writing.

SoFi’s Instructional Designer supports all operations employees daily through designing learning programs and courses. This role supports keeping the SoFi Operations community improving and growing. The Instructional Designer will prioritize and respond to multiple training requests from business partners in operations, the project management office, and the learning and development team. These conversations should include seeking solutions for SoFi various business units, including frontline employees, how to create effective learning and development tools and methods , and new solutions from the latest learning trends.

What You’ll Do:

• Create multiple methods of learning for SoFi  employees. Deliverables may include but not limited to, e-learning, instructor-led training modules, infographics, learning bites, short instructional videos, and utilize resources to support employee development, 

• Consult with subject matter experts, and stakeholders to create content and design materials from scratch

• Analyze complex technical content and write engaging and accurate scripts within set deadlines

• Awareness of latest learning trends, theories, frameworks, and evaluations protocols that align with the needs of adult learners. 

• Develop and write learning assessments for varying training delivery

• Manage content libraries for all business functions with experience using various learning management systems (LMS) to house training, assessments and tracking completion of each. 

• Help guide and execute visual strategy for training products, communications and knowledge management systems with the company brand guidelines. 

• Manage multiple projects simultaneously using the JIRA system

• Produce concise, clear and interactive instructional materials for web-based and instructor-led training

• Support monitoring and evaluation of learning using surveys and other feedback mechanisms, including train-the-trainers sessions and trainer certifications.

• Efficiently manage time and workload in a fast-paced environment

• Collaborate with internal teams of project managers, designers, and programmers

• Promote a positive corporate culture by exhibiting a strong level of professionalism

What You’ll Need:

• Bachelor’s degree in Instructional Design, or 3 years of related experience

• Minimum 2 years of Instructional Design experience

• Proficiency in utilizing AI tools to create content and course materials. 

• Experience with business writing and communications skills

• Experience in designing training materials using the ADDIE and Kirkpatrick models.

• Understanding of Learning Theories and Instructional Design Models

• Experience with Google Suite

• Proficiency with Articulate Storyline and the Articulate 360 tools

• Experience with Learning Management Systems preferred

• Experience developing materials for classroom (ILT), virtual, and self-paced eLearning modules.

Preferred:

• Master’s degree is desirable

• Experience in creating training materials for FinTech, banking, financial services 

The Role

Join us in revolutionizing the lending landscape. SoFi is seeking enthusiastic Software Engineers who are ready to learn and contribute to the development of the next generation of our financial services platform.  

Key qualifications of this role include:

• Taking ownership of delivering key improvements to platform subsystems.

• Solid fundamentals in languages, common libraries and frameworks.

• Implement improvements to systems leveraging well established patterns.

• Writing clear and maintainable code as well as creating relevant test collateral.

What You’ll Do

As a valuable contributor to our team, you will focus on building out the features, capabilities, and member experiences for our market-leading loan products. This role involves full product lifecycle engagement, from initial concept to deployment. Key responsibilities include implementing new features, ensuring code quality, and contributing to the delivery of highly-available, scalable services. Success requires close coordination with Product, Marketing, Operations, Business, Legal, and Compliance teams. 
 

What You’ll Need

• Bachelor's or Master's degree in Computer Science, or Software Engineering

• 1+ years of professional full-time relevant work experience, including internships or research assistant roles.

• Strong sense of ownership and willingness to learn unfamiliar systems.

• Affinity for solving complex problems and the drive to dive deep into the technical details.

• Proficiency in Java, Kotlin, or another modern object-oriented language.

• Ability to follow established patterns and contribute to well‑defined features.

• Ability to write clear, maintainable code and basic unit tests.

• Understanding of relational and document database principles.

Nice To Have

• Experience with GIT, Build Automation, and CI/CD Processes.

• Understanding of fundamental distributed systems concepts.

The role:

The Senior Manager, Member & Account Safety is a high-impact leadership role for someone who thrives at the intersection of strategy and execution. Reporting to the Director of Operations Enablement, SIPS, Crypto & Member, you will own the operational ecosystem of our Member business line and account safety initiatives. You will lead a team that ensures every product launch, process change, and member journey is built for scale, efficiency and delight. 

You are the connective tissue between the Business, Product, Operations and the Frontline teams. You don’t just document processes, you architect them. You don’t just track OKRs, you diagnose what is broken and build the fix. You are the "Voice of the Member" to our business teams and the "Voice of the Frontline" to our executives. This role is for someone who gets energized by being hands on while thinking two steps ahead. 

What you’ll do:

Journey Strategy & Operational Design

• Own critical Member journeys end-to-end. Define the operational requirements, design high-efficiency workflows, and lead global rollout/go-to-market governance in partnership with EPD. 
• Serve as the definitive Subject Matter Expert (SME) for Member processes. Ensure all workflows are documented, compliant, and resilient to regulatory shifts. 

Content Lifecycle & Frontline Enablement

• Manage the creation and maintenance of all operational content (Job Aids, Process Maps, Help Center, etc). Ensure the frontline is never operating on outdated or unclear information. 
• Translate complex technical product specifications into clear, actionable guidance for frontline teams. 
• Act as the primary conduit for the “Voice of the Member”. Surface member and frontline friction points and advocate for product changes that drive automation or self-service in the digital experience.  

Performance Analytics & Continuous Improvement 

• Define and track the story behind the OKRs (CSAT, AHT, Contact Rate, FCR, etc) and lead data-driven investigations into OKR trends. Move beyond symptoms to fix structural issues, building business cases for the resources or digital-first changes needed to resolve them. 
• Beyond tracking metrics, you serve as the primary expert on the unit economic costs within your products. You identify how specific operational inputs like process friction, contact drivers, and handling complexity impact the bottom line. You are responsible for providing the strategic recommendations necessary to optimize these drivers and improve overall business efficiency.
• Use analytics to identify trends, predict capacity needs, and recommend process improvements that balance cost efficiency with a best-in-class member experience.

Cross-Functional Partnership & Strategic Influence 

• Own and prioritize the operational backlog for your product. You decide which internal tool enhancements or features will move the needle the most for the business.
• Build deep trust with Business Unit leaders, EPD, Marketing, and Risk partners. Speak with authority on trade-offs, timelines, and the operational feasibility of the Member roadmap.
• Contribute to quarterly and annual plans by forecasting how business growth and product roadmaps will impact operational complexity and capacity requirements in the long term.

People Leadership and Development

• Lead a team of individual contributors with deep product level expertise
• Mentor and grow internal talent to be strong strategy partners
• Create a collaborative and positive high-performing team environment

What you’ll need:

• 5+ years of Financial Services experience
• 3+ years of people management experience
• Journey mindset, not just tasks/processes
• Strong analytical skills
• Communication/influence skills w/ executive presence
• Ability to influence and drive cross-functional initiatives and bring alignment to initiatives that may not have a clearly defined scope
• A clear communicator with excellent verbal and written communication skills
• Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively
• Inquisitive nature, attention to detail, diligence and a good attitude
• Methodical, self-starter, hands-on
• Strong analytical and organizational skills

The role:

SoFi is seeking a highly organized, detail-oriented Sr. Business Operations Analyst to join the Global Business Operations team. This is a "builder" role that sits at the intersection of operational strategy and data storytelling.

The Business Operations team serves as the "Chief of Staff" office for the Global Operations EVP, acting as the connective tissue for the Global Operations organization. In this capacity, you will support critical financial communications, executive storytelling, and rigorous governance tracking for the EVP’s staff.

You won’t just manage the mechanics of governance; you will be the narrator of our progress, turning portfolio data into actionable insights for the entire organization. While leadership focuses on high-level strategy, you will own the "source of truth," ensuring that key initiatives are tracked, sequenced, and prioritized in direct alignment with SoFi’s Company Priorities.

You will report to the Program Manager of Operational Governance within the Business Operations team. You will help to manage the Global Intake process, maintain portfolio health dashboards, and ensure that Strategic Change Initiatives (SCI) and Local Change Initiatives (LCI) meet rigorous operational readiness standards before launch. Your mission is to ensure 100% visibility into the portfolio, maintain audit-readiness for Enterprise Risk Management (ERM), and pioneer AI-driven solutions to automate routine governance tasks.

This is not a "maintenance" role. You are joining a team that is redefining how Global Operations functions under new leadership. You will have the autonomy to help build new frameworks and the opportunity to play a pivotal role in SoFi’s first forays into AI-governed operations.

What you’ll do:

• Govern Project Data & Audit Readiness: Act as the primary custodian of project data, ensuring all information is current for internal and external audits. You will manage the timely creation and closure of projects and ensure the proper storage of all key artifacts.
• Translate Data into Action: Move beyond 'green/yellow/red' status updates. You will analyze portfolio trends to identify systemic bottlenecks and craft the narrative for Global Ops' impact on SoFi’s bottom line
• Execute Centralized Intake: Facilitate the global intake process to capture, sequence, and prioritize initiatives. You will be responsible for ensuring that all requests are accurately mapped to Company Priorities.
• Drive Change Management Rigor: Partner cross-functionally and with Enterprise Risk Management (ERM) to govern SCI and LCI. You will ensure that no high-priority work launches without meeting defined operational readiness criteria and change management standards.
• Monitor Capacity & Risks: Identify and address potential risks, resource constraints, or bottlenecks within the portfolio. You will monitor capacity allocations to ensure optimal resource utilization across Global Operations.
• Maintain Portfolio Visibility: Own the holistic dashboard of operational priorities. You will ensure consistent weekly reporting that provides leadership with 100% visibility into the status, resource support, and expected outcomes of all strategic commitments.
• Innovate with AI Solutions: Dig into potential AI solutions (agentic AI or otherwise) to solve "Governance Challenges" such as conducting routine compliance checks and readiness audits.
• Solve Proactively: Structure and execute on ambiguous or ad-hoc requests from senior stakeholders with a high degree of autonomy. You will be expected to transform complex problems into polished, decision-ready outputs that drive strategic clarity.

What you’ll need:

• Experience: Bachelor’s degree and 5+ years of related experience in Business Operations, Project Management, or Financial Services (or equivalent work experience).
• Technical Mastery: Advanced proficiency in Google, Smartsheet, AirTable and Jira (or equivalent tool). You should be comfortable building complex sheets, reports, and dashboards.
• Analytical Storytelling: Proficiency in turning data into 'the why.' You should be an expert in building not just dashboards, but the presentations and narratives that go with them (Google Slides/PowerPoint mastery is a must)
• Innovation Mindset: A strong interest in AI and automation. You don't need to be a coder, but you must possess a "power user" mindset capable of leveraging new tools to automate manual workflows.
• Critical Thinking: The ability to look at a list of 200+ projects and determine how to identify the three that are missing critical information.
• Communication: Strong written and verbal skills; ability to collaborate with Project Managers and Pillar Leads to ensure data integrity.
• Grit: A proactive, "founder’s mentality” with the ability to build frameworks from scratch in a fast-paced, evolving environment.

The Role

Join us in revolutionizing the lending landscape. SoFi is seeking enthusiastic Staff Software Engineers who are ready to lead the design and implementation of key capabilities of the next generation of our financial services platform in support of our goals that put our members in control of their financial destiny. 

Key qualifications of this role include:

• Leading design and implementation efforts across multiple system domains to affect cross-team outcomes.

• Resolving problems in the platform design and implementation where there are competing constraints and significant ambiguity.

• Recognition as a subject matter expert across platform systems with the ability to contribute to the resolution of systemic issues.

• Ability to define the architectural direction and evolutionary strategy for critical subsystems within the platform.

• Ability to drive alignment across teams resolving technical and organizational conflicts.

• Raises the engineering maturity of the organization by consistently upholding the org-wide quality, reliability, and security policies.

• Ability to align technology decisions with company strategy, accounting for risk and growth constraints.

• Maintains standards of excellence through code and design reviews, mentors more junior engineers, and contributes to team efficiency, beyond personal output.

• Is a key participant in recruiting processes.

What You’ll Do

As an established technical leader within our team, you will focus on designing and implementing the features, capabilities, and member experiences for our market-leading loan products. This role involves full product lifecycle engagement, from initial concept to production deployment. Your responsibilities include creating durable designs, strong individual contributions in implementing new capabilities, and leading by example to improve engineering excellence and efficiency across the team. Success in the role will require close technical collaboration with Product, Marketing, Operations, Business, Legal, and Compliance teams. You will be a key stakeholder in those partnerships, responsible for driving alignment and delivering technical solutions that provide outstanding value to our members.
 

What You’ll Need

• Bachelor's or Master's degree in Computer Science, or Software Engineering

• 5+ years as a professional, full-time Software Engineer, or similar relevant work experience.

• 2+ years in a technical leadership role.

• Proficient coding in Java, Kotlin, or other similar object-oriented programming language.

• Experience with public cloud compute, storage, and infrastructure.

• Experience with Kafka, Docker, Kubernetes, and Spring Boot or similar frameworks.

• Deep understanding of relational and document database fundamentals.

• Deep understanding of fundamental distributed systems concepts.

• Deep understanding of microservices design principles and architecture.

• Experience with performance tuning and optimizing data access patterns.

• Proficient working with GIT and related CI/CD systems.

• Familiarity with Agile methodologies.

• Ability to produce clear and meaningful design and operational documentation artifacts.

Nice To Have

• Experience scaling highly-available, mission-critical systems.

• Experience with AWS technologies – DynamoDB, RDS, Lambda, Kinesis, SQS, S3, and Athena.

• Full-stack engineering experience, or willingness to expand your influence across our entire platform.

The role

The People Partner supports leaders and People Business Partners by driving disciplined execution across key people processes, strengthening decision-making, and enabling effective team management. They coordinate core people rhythms, prepare and synthesize insights, identify patterns and risks, and provide thoughtful coaching to help leaders navigate employee and organizational matters with consistency and sound judgment. In addition, they drive consistent performance management practices across the organization, ensuring processes are applied uniformly, timelines are met, and leaders are equipped to assess, develop, and manage talent effectively.

Through this work, the role elevates the quality of people and organizational decisions, creates leverage for leaders and PBPs, improves visibility into risks and trends, and ensures managers are supported in making timely, informed, and consistent decisions. This role is focused on high-value contributions through strong coordination, process fluency, insight generation, and partnership.

What you’ll do

• Coach frontline managers and early leaders on core people topics, including team effectiveness, leadership, employee development, and performance management fundamentals, while reinforcing manager accountability for day-to-day leadership of their teams.
• Provide guidance and support on employee situations with sound judgment and discretion, helping assess issues, surface risks, and ensure matters are escalated appropriately to PBPs, ER, or other partners when needed.
• Partner with PBPs to identify patterns in attrition, engagement, performance, and team health, and help translate qualitative and quantitative inputs into actionable insights and recommendations.
• Partner on exit and transition insights by gathering themes, synthesizing data, and helping PBPs and business leaders identify opportunities to improve retention, team health, and organizational effectiveness.
• Promote adoption of technology, self-service, process discipline, and continuous improvement so that leaders and PBPs can spend more time on judgment-intensive work and less time on manual coordination.
• Track actions, follow through on commitments, and help ensure important people decisions move forward with clarity, discipline, and strong execution.
• Contribute to a high-quality employee experience by helping leaders and PBPs address moments that matter across the employee lifecycle 
• Support leaders and PBPs on people and organizational work, including people programs, including calibration, and executing key actions of the organization’s people strategy 

What you’ll need

• 2+ years of relevant HR, people, talent, or organizational experience.
• Foundational understanding of talent management, performance management, and employee relations principles, with the ability to apply good judgment in support of leaders and PBPs.
• Strong ability to prioritize work, manage multiple competing demands, and operate effectively in a fast-moving environment.
• Excellent verbal and written communication skills, with the ability to communicate clearly and tailor information to different audiences.
• Strong organizational skills and attention to detail, with a high bar for follow-through and execution quality.
• Strong interpersonal and relationship-building skills, with the ability to build trust and work effectively across leaders, PBPs, and cross-functional partners.
• Ability to identify patterns, connect data to themes, and contribute to recommendations that improve people and business outcomes.
• Experience coaching managers on core people topics, including team effectiveness, employee development, and performance management fundamentals.
• Ability to understand and apply relevant policies, practices, and employment considerations with judgment and care.
• Comfort operating with ambiguity and change, with the flexibility, resilience, and learning agility to adapt quickly.

Nice to have

• Experience in HR within Tech or Financial Services companies.
• Experience supporting exempt and non-exempt employee populations.
• HRIS and Workday experience.
• Experience preparing insights or materials for talent reviews, workforce planning, or organizational health discussions.

The Role 

We are seeking a Senior ing functions within the First Line of Defense. This role will primarily focus on monitoring and analyzing Fraud Key Risk Indicators (KRIs), Risk Appetite Statement (RAS) metrics, Strategy and Rule monitoring oversight, governance documentation, and other enterprise fraud 

performance metrics to ensure the Fraud Program operates within defined risk tolerances and governance expectations. 

The Senior Risk Analyst will play a critical role in governance control, analyzing fraud performance trends, identifying emerging risk signals, supporting escalation of metric breaches, and delivering data-driven insights to senior leadership and enterprise risk committees. This position will also support audit, regulatory examination, and fraud risk assessment activities, helping ensure the Fraud Program maintains strong governance, transparency, and regulatory alignment. 

While the primary focus of this role is fraud risk analytics and performance monitoring, the Senior Analyst will also assist the broader Fraud Program team in supporting program governance, documentation, strategy oversight, and cross-functional coordination across the Fraud ecosystem. 

The ideal candidate will bring strong analytical capabilities, experience with risk assessment frameworks or audit processes, a deep understanding of fraud risk management within a banking or fintech environment, and the ability to drive cross-functional collaboration between all lines of business. 

What you’ll do: 

Fraud Risk Metrics Monitoring & Performance Analytics (Primary Focus) 

• Monitor and analyze Fraud Key Risk Indicators (KRIs), Risk Appetite Statement (RAS) metrics, and other enterprise fraud performance indicators across products and business lines. ● Identify performance trends, emerging risks, and early warning signals across fraud domains including account takeover, transaction fraud, disputes, and fraud operations performance.
• Support the escalation and investigation of metric breaches, working with cross-functional teams to determine root causes and corrective actions. 
• Produce regular risk reporting and executive summaries for fraud governance committees and leadership forums. 
• Develop and maintain data-driven insights and dashboards to improve transparency into fraud risk performance across the enterprise. 

Fraud Risk Governance & Oversight 

• Assist with maintaining and enhancing the Fraud Program’s KRI and KPI framework, ensuring alignment with enterprise risk management and regulatory expectations. 
• Support ongoing metric validation, threshold monitoring, and governance processes to ensure fraud metrics remain accurate, stable, and meaningful. 
• Partner with Fraud Strategy, Operations, Data, and Risk teams to ensure consistent measurement and interpretation of fraud risk performance across products. 

Risk Assessment, Audit & Regulatory Support 

• Assist in the execution of Fraud Risk Self-Assessments (FRSAs) and other targeted risk evaluations across fraud domains through data analytic needs. 
• Support the tracking and remediation of fraud-related issues identified through audit, risk assessments, regulatory reviews, or control testing. 
• Coordinate with Fraud Program Lead to support regulatory exam responses and documentation requests. 

Fraud Program Governance & Documentation (Supporting Role) 

• Assist in maintaining fraud program documentation, procedures, and governance artifacts, including playbooks, policies, and operational standards. 
• Support coordination of fraud governance forums and committee reporting, ensuring accurate and timely risk reporting. 
• Assist with cross-functional initiatives and program management efforts that support the overall fraud risk management ecosystem. 

What you’ll need: 

• 5+ years of experience in fraud analytics, risk management, or fraud program management.
• Strong experience in leading projects, working cross-functionally, and influencing senior stakeholders. 
• Experience working with multiple cross-functional teams to deliver results 
• Experience in banking and/or fintech industry 
• Strong Knowledge of fraud prevention tools and techniques. 
• Excellent problem-solving skills and ability to translate complex data into clear business recommendations. 
• Strong proficiency in SQL, experience with visualization tools (e.g., Tableau) ● Familiarity with Python. 
• Strong experience creating scalable playbooks, reporting templates, and spreadsheet-based workflows to improve risk management processes and cross-functional coordination.
• Highly self-directed, with demonstrated ability to think strategically, solve ambiguous problems, and independently drive initiatives from ideation through implementation. 
• Strong presentation and executive communication skills, including developing clear, concise materials for senior leadership and regularly presenting insights, recommendations, and progress updates. 

Nice to Have: 

• Experience with Model Risk Management or Model Governance, a plus! 
• Advanced working knowledge of Python for process automation, including writing maintainable code, testing solutions independently, and preparing them for production. ● Working knowledge of GitLab, DBT, and Airflow, including the ability to independently deploy, schedule, and maintain analytical workflows in production. 
• Proficient in Airtable, including designing automations and workflow trackers to be leveraged across multiple product teams.

The role

The Relationship Manager is a part of the Commercial Operations  - Cash Management Implementation & Client Servicing team and is the direct contact for white glove support and servicing of commercial clients for their cash management and funds transfer services. This role partners with clients to understand their financial, operational, and treasury needs while delivering tailored banking and payment solutions. The Relationship manager will perform annual reviews of client relationships and recommend additional products and services to support the growing banking needs of clients.  The RM  ensures a high-quality client experience, and coordinates across internal teams—including Operations, Payments, Risk, and Product—to deliver seamless onboarding, execution, and ongoing servicing.

By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.

What you’ll do:

• Primary and centralized white glove servicing for existing commercial clients on all cash management and account-related matters
• Coordinate and manage resolution of service requests, issues, and inquiries by partnering with all internal teams
• Provide ongoing support for cash management products including ACH, wires, online banking, and APIs
• Proactively monitor client service needs and ensure timely follow-up, communication, and issue resolution
• Guide clients through product enhancements, service modifications, and system updates
• Facilitate onboarding of additional services, managing documentation, setup coordination, and client training
• Maintain detailed records of client interactions, service changes, and support cases in CRM systems 

The hours of the position will be 8:00am – 5:00pm, Monday through Friday.  These hours may change as volumes increase to meet daily deadlines. 

What you’ll need:

• Bachelor's  Degree in Business Administration preferred
• Minimum of 5+ years of relevant relationship management experience
• Deep understanding of banking and electronic payments.
• Strong written and communication skills
• Strong relationship management and client servicing skills 
• Strong organizational and problem solving skills. 

The Role:
The Director of Operations Learning & Development is responsible for building and leading a modern, scalable learning ecosystem.  This ecosystem should equip every front line SoFi Operations employee with the skills, knowledge, and learning resources required to deliver fast, accurate, and member-centric experience. This leader owns the strategy, operating model, governance, and execution of new hire onboarding, continuous training and development, readiness for new product launches, and knowledge management across all front line Operations functions. They ensure that training is AI-enabled, data-driven, and tightly aligned to business outcomes such as improved First Contact Resolution (FCR), higher Customer Satisfaction (CSAT) and post contact NPS. 

What You'll Do:

• Be the owner and driver of the Operations L&D program strategy end to end from development through execution - In partnership with senior cross-functional leadership, translate SoFi’s product and Member Experience strategies into a focused and dynamic portfolio of learning and development resources driven by data and front line insights

• Cultivate and empower a team of knowledge managers, instructional designers, and trainers—fostering collaboration, creativity, and continuous growth so they can produce best-in-class learning experiences that strengthen operational excellence across SoFi

• Own and maintain the Operational Learning Library from New Hire Training, Nesting/On the Job Training, and In Production using innovative instructional design and Knowledge Management to enable learning through a variety of channels

• Training methodologies will include classroom instruction, online learning and scenario practice, hands-on labs, peer-to-peer coaching, focus groups, instruction to senior leadership, and train-the-trainer sessions, among other methodologies

• Apply a data-focused approach and leveraging AI to continually improve SoFi’s learning and development programs, strategies, and standards

• Develop and strengthen SoFi’s culture of Continuous Learning. This includes a structured program pursuing development activities (for front line managers and individual contributors) and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills, and seeking feedback from others

• Drive scale and Member Experience by selecting (build and/or buy) a learning and content management system and related tools, and developing a robust plan to optimize and iterate upon the system

• Oversee all duties associated with developing and conducting training. This includes all pre-training prep work, administration of learning modules, schedules, and calendars, and maintaining participant records (e.g., test scores, evaluations, attendance, and completion records), among others areas

• Communicate progress, plans, and problems to senior management on training and program impact, areas of opportunity, and needed investments

• Partner closely with SoFi enterprise L&D for consistency and alignment across programs
   

What You'll Need:

• Bachelor’s degree in management, training, education, psychology or other related field, Master’s preferred

• Minimum of 10 years of training, development, or talent experience, including leadership  experience in corporate training design, delivery and assessment

• Minimum 5 years of fintech or banking experience

• Minimum of 5 years of experience leading teams

• Experience delivering training in both a classroom setting and virtually/remotely

• Excellent interpersonal and executive presentation skills coupled with exceptional written and verbal communication 

• Completed coursework in instructional design highly desired

• Excellent performance and demonstrated operations/call center curriculum development

• Sound understanding of adult learning techniques, instructional design and delivery, blended learning methodologies and industry best practices

• Ability to analyze and interpret data and leverage those insights into training

• Ability to build exceptional, collaborative relationships within all levels of the organization inside and outside of L&D; show up as a positive culture carrier aligned with our SoFi values, driving inclusiveness and mentorship

• Strong organizational skills; history of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines

Join us in revolutionizing the lending landscape. SoFi is seeking enthusiastic Senior Staff Software Engineers who are ready to lead the evolution of strategically critical areas of the next generation of our financial services platform in support of our goals that put our members in control of their financial destiny. Key qualifications of this role include:

• Leading design and implementation efforts across platform domains to affect multi-team or org-wide outcomes.
• Resolving problems in the platform design and implementation where there are competing constraints, significant ambiguity, and high technical or business risk.
• Recognition as a subject matter expert across a broad range of platform systems with the ability to identify and coordinate the resolution of systemic issues.
• Ability to define the long-term architectural direction for critical areas of the platform, aligning multiple teams around a shared vision, and developing an execution plan for delivering incremental value in stages.
• Ability to drive alignment across teams resolving technical and organizational conflicts, and successfully building consensus around difficult tradeoffs.
• Raises the engineering maturity of the organization by driving key improvements in the organization's culture and processes supporting engineering excellence.
• Ability to collaborate with partners to align technology and company strategy, resulting in plans that address the short and long-term goals of the business.
• Ability to identify and drive key improvements in systems supporting engineer productivity and velocity.
• Mentors engineers both inside and outside of the immediate team, and is a key participant in recruiting processes.

What You’ll Do

As a widely recognized technical leader within the team, you will focus on making key contributions to the definition and execution of the technical vision and strategy for the platform. Your responsibilities include defining and building consensus around evolutionary roadmaps for key areas of the platform that align with our business goals, strong individual contributions in coordinating and implementing those plans in stages that deliver distinct customer value, and leading improvements to the engineering efficiency and culture of engineering excellence across the team. Success in the role will require building and maintaining effective partnerships with Product, Marketing, Operations, Business, Legal, and Compliance teams. You will be a key stakeholder in those partnerships, responsible for driving alignment and delivering technical solutions that provide outstanding value to our members.

What You’ll Need

• Bachelor's or Master's degree in Computer Science or Software Engineering
• 10+ years as a professional, full-time Software Engineer, or similar relevant work experience.
• 4+ years in a technical leadership role.
• Proven track record of defining and leading cross-team initiatives in support of key business and strategic goals.
• Proven track record of leading initiatives increasing engineering productivity and improving engineering excellence.
• Exemplary communication and documentation skills.
• Proficient coding in Java, Kotlin, or other similar object-oriented programming language.
• Experience with public cloud compute, storage, and infrastructure.
• Experience with Kafka, Docker, Kubernetes, and Spring Boot or similar frameworks.
• Deep understanding of relational and document database fundamentals.
• Deep understanding of microservices design principles and architecture.
• Deep understanding of scaling highly-available, mission-critical systems.
• Expert proficiency working with GIT and related CI/CD systems.
• Experience leading and improving Agile methodologies.

Nice To Have

• Experience with AWS technologies – DynamoDB, RDS, Lambda, Kinesis, SQS, S3, and Athena.
• Full-stack engineering experience, or willingness to expand your influence across our entire platform.

We're driven to push boundaries and deliver exceptional products to help our members achieve financial stability. If you have the passion and a commitment to customer success, we want to hear from you.

Join us in revolutionizing the lending landscape. SoFi is seeking enthusiastic Senior Software Engineers who are ready to lead the development of key advancement to the next generation of our financial services platform. Key qualifications of this role include:

• Leading the technical evolution of one or more key platform subsystems.
• Resolving problems in the platform design and implementation that weren’t clearly anticipated, taking requirements with ambiguity and proposing durable technical solutions.
• Expertly leverage existing solution patterns and understand when to differentiate resulting in well-structured, maintainable code.
• Ability to understand data models, APIs, scaling concerns, and failure modes in order to make effective trade-offs between maintainability and performance.
• Creating stability by writing meaningful tests, considering observability, and leveraging your ability to debug complex issues across multiple system layers.
• The ability to create clear design and operational documentation.
• Contributes to code reviews, is a role model for more junior engineers, and contributes to team efficiency, beyond personal output.

What You’ll Do

As an emerging leader within our team, you will focus on building out the backend services for our next-generation Lending Platform. This role involves full product lifecycle engagement, from initial concept to deployment. Key responsibilities include implementing new capabilities, ensuring code quality, and delivering highly-available, scalable services. Success requires close technical collaboration with Product, Marketing, Operations, Business, Legal, and Compliance teams. You will be responsible for translating business requirements from these stakeholders into effective technical solutions that provide outstanding value to our members.

What You’ll Need

• Bachelor's or Master's degree in Computer Science, or Software Engineering
• 3+ years as a professional, full-time Software Engineer, or similar relevant work experience.
• Proficient coding in Java, Kotlin, or other similar object-oriented programming language.
• Proficient working with GIT and related CI/CD systems.
• Experience with public cloud compute, storage, and infrastructure.
• Experience with Kafka, Docker, Kubernetes, and Spring Boot or similar frameworks.
• Deep understanding of relational and document database fundamentals.
• Deep understanding of fundamental distributed systems concepts.

Nice To Have

• Full-Stack experience in both back-end (Kafka, Redis, Docker) and front-end (JavaScript, TypeScript, React).
• Experience with microservices design principles and architecture.
• Experience with performance tuning and optimizing data access patterns.

We're driven to push boundaries and deliver exceptional products to help our members achieve financial stability. If you have the passion and a commitment to customer success, we want to hear from you.

SoFi Bank N.A seeks Senior Data Scientist, Credit Strategy in Cottonwood Heights, UT: 

Job Duties: Work in the Credit team to analyze and evaluate data to develop and propose value-added credit risk strategies and models for SoFi's lending products, including Personal Loan, Student Loan Refinance, Private Student Loan, and Credit Card. Collaborate with cross-functional teams such as Business Units Capital Markets, Product and Engineering, and use business knowledge and quantitative and analytical skills to drive revenue, control risk, and provide value to the company and consumers. Architect the pre-screen and underwriting strategies. Utilize deep analysis to power the future of lending with an optimal real-time data ecosystem - including multi-product, internal, bureau, third-party, and alternative data sources and uses. Responsible for innovation and embrace data-driven decisions. Understand credit risk and develop approaches to mitigate loss and responsibly grow revenue. Monitor the performance of strategies and portfolios. Document and communicate results and escalate issues as necessary. Identify gaps/opportunities and drive actions. Full-time telecommuting is an option.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Data Science, Business Analytics or related quantitative discipline, and four (4) years of experience in the job offered or in a related occupation.

Special Skill Requirements: 1.) Consumer Lending Domain Expertise; 2.) Credit Strategy Analytical Lifecycle; 3.) Analytical Models; 4.) Programming & Analytical Tools (SQL, Python and Excel); 5.) Analytical & Modeling Techniques (Decisions, Regression, A/B testing); 6.) Data analysis and machine learning; 7.) Fintech and Risk Domain Knowledge; 8.) Tools for Data Visualization; 9.) Experience defining experimentation strategies. Any suitable combination of education, training and/or experience is acceptable. Full-time telecommuting is an option.

Salary: $207,000.00 - $227,700.00 per annum & standard company benefits.

Submit resume with references using the apply button on this posting or by email to: Req.# 318.2 at: ATTN: HR, jobadverts@sofi.org.

#LI-DNI

Overview

The Contact Platform Engineer is a strategic technical lead focused on the evolution of SoFi’s omni-channel interaction stack. This role serves as the primary architect and data researcher for the member journey and may perform system configuration as needed.

The successful candidate will mine historical IVR and chat data to identify customer friction points and translate those insights into high-level blueprints. You will act as the bridge between Operations and Engineering, designing the "what" and "why" so that technical teams can execute the "how".

Expertise Breakdown

• Data Mining & Friction Analysis (40%): Identifying trends in IVR/Chat performance and agent-handled friction.
• Solutions Architecture & Blueprinting (40%): Designing the technical workflows and cross-functional requirements.
• Strategic Collaboration (20%): Partnering with Engineering and Ops to drive the roadmap.

Core Responsibilities

Insight Engineering & Data Mining (40%)

• Analyze historical IVR, chatbot, and transcript data to identify why members are failing to self-serve.
• Go beyond platform metrics to identify "friction-heavy" call/chat types that require high agent effort.
• Quantify the business impact of proposed enhancements using data-driven projections.
• Monitor post-launch performance to validate that designed blueprints achieved intended friction reduction.

Solutions Architecture & Blueprinting (40%)

• Translate identified operational gaps into comprehensive technical blueprints and interaction flows.
• Define the "Definition of Ready" for Engineering partners, including detailed requirements and logic maps.
• Conduct design sessions to ensure proposed solutions are scalable and aligned with enterprise standards.
• Front-end configuration on contact platforms, as needed.

Strategic Collaboration (20%)

• Lead cross-functional meetings with Product, Engineering, and Operations to align on project scope and needs.
• Act as the subject matter expert (SME) during the development lifecycle demonstrating product expertise to clarify architectural intent and product and member benefits.
• Maintain the long-term roadmap for contact platform enhancements based on emerging member needs.

Qualifications

• 5+ years of experience in systems architecture, business intelligence, or operations technology.
• Expert-level Analytical Skills: Proficiency in mining data from telephony or CCaaS platforms to find the "story" behind the metrics.
• Demonstrated Blueprinting Experience: Ability to create professional system diagrams and workflow logic for Engineering hand-offs.
• Strong Communication: Ability to "translate" between high-level business problems and deep technical requirements.
• Platform Knowledge: Familiarity with modern CCaaS/Chatbot capabilities is required to design effectively, though hands-on configuration is not part of this role.
• Preferred Bachelor degree or technical discipline or 5+ years of relative experience 
• Preferred contact analysis platform, voice bot, DataGrip, SQL & BI platforms

The role

The Reconciliation Specialist is a part of the Payments COE - Commercial Payments Services (CPS) Settlements Team and is responsible to ensure that all transaction volumes are processed and reconciled on a daily basis.  The reconciliation specialist will use excel as the source to perform daily reconciliation for each commercial partner’s daily activity between the FBO account and sub ledger accounts at Galileo.  The reconciliation specialist is also responsible for managing postings/exceptions.  Consistent communication with the CPS, Galileo, EPD (engineering & product) and Accounting is expected to ensure reporting and resolution of all differences are timely and accurate. As part of a dynamic team, CPS Back Office representatives provide quality service and effective and efficient operational support for the assigned area's internal and external business partners as well as providing advice and assisting with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to department management.

By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members’ interests. Our goal is to be the center of our members’ financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we’ve been able to help more people with these tools.

What You’ll Do:

• Daily completion of settlements for services associated with the CPS’s FBO accounts and sub ledgers with Galileo using Excel spreadsheets.
• Work with other Bank departments to rectify posting discrepancies
• Accurate and timely reporting of differences
• Reporting untimely resolutions to management
• Ensure changes are made to settlements as needed
• Ensure SOPs are kept up to date as changes are made
• Work with Product and Engineering for automation possibilities
• Other duties as assigned
• Qualified candidates are those who love variety in a fast- paced environment and work with an exceptional attention to detail and a high level of accuracy while meeting deadlines
• Tech savvy and possessing strong analytic and problem-solving skills are beneficial; knowledge of banking regulations is desired
• Successful candidates are flexible, dependable team players and self-disciplined in time management

The hours of the position will be 8:00am – 5:00pm, Monday through Friday.  These hours may change as volumes increase to meet daily deadlines. 

What You’ll Need:

• High school diploma – required, Associates Degree in Finance/Accounting preferred
• Minimum of 3+ years of relevant banking reconciliation experience
• Deep understanding of how the financial world works
• Ability to analyze data with a strong attention to detail and accuracy
• Strong problem-solving skills
• Strong written and communication skills
• General accounting knowledge

The role
SoFi is seeking an energetic, analytic, and intellectually curious Independent Assessment & Review Analyst to join our Fraud Risk team. This role - as part of the 2nd Line of Defense - will conduct assessments of the fraud program design and operational effectiveness, evaluating prevention, detection, and response capabilities, including processes, tools, skills and staffing. Additionally, the person in this role will look to ensure alignment with industry best practices and compliance with regulatory standards as well as identifying exposure to fraud across business units, products, and channels making sure vulnerabilities are recognized and understood. The ideal candidate will have experience in risk management and/or analytic strategy and will be an agile learner, think strategically, and possess strong communication and problem-solving skills.
By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.

What you’ll do:
·  Conduct fraud 1st line program assessments, in part querying against large relational databases
·  Improve fraud program resilience by delivering data-driven actionable feedback and recommendations
·  Monitor the implementation of recommended improvements and the ongoing evolution of the program to meet dynamic fraud landscapes and regulatory changes
·  Record discrepancies between existing controls and the level of risk protection required, highlighting areas where enhancements are needed
·  Assess the impact of new products and initiatives to the fraud risk appetite, conducting reviews and providing effective challenge
·  Review and assess fraud forecasts and forecasting methodologies, providing strategic insights and recommendations to further enhance accuracy

What you’ll need:
·  Bachelor’s degree with 2+ years experience in risk management or analytic strategy within the financial services industry preferred
·  Exceptional interpersonal, verbal and written communication skills
·  Strong collaboration, organizational skills, and attention to detail
·  Must be self-motivated with the ability to work independently or within a group
·  Intellectually curious. You adapt to change, embrace bold ideas, ask questions, test assumptions, and challenge conventional thinking
·  Strong analytical and problem-solving skills, the ability to analyze complex issues, develop innovative solutions, and make data-driven decisions
·  Proficiency in data analysis and deriving meaningful insights for decision-making
·  Ability to work under tight deadlines
·  Ability to manage multiple initiatives and competing priorities, meet deadlines, and adapt to change
·  Proficiency with Google Suite and/or Microsoft Office products
·  Strong team player