The Role:

The Home Equity Mortgage Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.

What You’ll Do:

• Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
• Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
• Maintain a progressing pipeline of 30-50 loan applications.
• Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers).
• Maintain and adapt to the changing mortgage guidelines.
• Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing.
• Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval.
• Handles the fillfullment of broker channel loan offerings from members 
• Adapt easily to change and provide interdepartmental support.
• Strive to exceed productivity expectations and standards.
• Set appropriate expectations and point of contact with realtors and other referral sources.
• Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
• Must be highly organized and proactive; able to meet deadlines in a fast-paced environment.

What You’ll Need:

• 2 years of mortgage processing industry experience preferred
• Broker fullfillment experience is a plus 
• Ability to maintain a pipeline of 30-50 loans of mixed variety
• Knowledge of Encompass LOS
• Excellent oral and written communication skills
• Works well under time constraints and a constantly changing environment
• Has to have a team mentality and work well as a member of a group
• Eagerness to delight clients throughout the process and drive overall experiences
• Knowledge of Fannie Mae guidelines

The role:

SoFi Mortgage is seeking a proactive and detail-oriented Production Assistant to provide essential support to our loan officers in managing the loan origination process. The Production Assistant will play a critical role in gathering borrower information, preparing loan files, and ensuring a seamless experience for clients. The successful candidate will have strong organizational skills, effective communication abilities, and a passion for customer service.

What you’ll do: 

The Production Assistant pulls and analyzes customer credit, reviews income, asset documents and understands how to structure a loan. This position also involves running DU, stacking and submitting files, requesting and clearing underwriting conditions, as well as communicating with borrowers and realtors. Primary contact between clients and Loan Originators. Taking application information over the phone and scheduling appointments. Track all requested documents in Encompass and/or Salesforce. Review received documentation within 24 hours for discrepancies, omissions, asset and income verification and Encompass updates based on verified information. Work with Mortgage Loan Originators to resolve any problems with files and documents. Comply with Company policy and procedures to ensure all files are complete. Attend team meetings. Comply with applicable state and federal compliance guidelines.

What you’ll need:

• Two years of professional office experience
• One year of mortgage or banking industry experience
• NMLS License Required under the terms of the S.A.F.E. Act of 2008 (“SAFE Act”) 
• General knowledge of FNMA, FHLMC, FHA and VA guidelines
• Prior Encompass LOS system experience or other mortgage processing software
• Proficient in Google docs 
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Excellent communication skills

Nice to have:

• Working knowledge of Encompass, Blend and/or SalesForce. 
• 1+ years of origination experience
• National and any state level NMLS licensing in the past 12 months  

The role:

We are seeking a detail-oriented and highly organized Post Closer to join our dynamic team. The ideal candidate will be responsible for ensuring the accuracy and completeness of all loan documents post-closing, facilitating the timely delivery of loan packages to investors, and maintaining compliance with all regulatory and company standards.

What you’ll do: 

• Document Review: Thoroughly review all post-closing loan documents to ensure accuracy, completeness, and compliance with company policies and regulatory requirements.

• Loan Package Submission: Prepare and deliver final loan packages to investors and other stakeholders within specified timeframes.

• Data Entry and Maintenance: Accurately enter and maintain loan information in the company’s loan processing system.

• Communication: Serve as the primary point of contact for internal and external parties regarding post-closing documentation and issues.

• Issue Resolution: Identify, address, and resolve any discrepancies or issues with post-closing documents to ensure timely and accurate submission.

• Compliance: Stay updated with changes in mortgage regulations and ensure all post-closing activities comply with federal, state, and company policies.

• Quality Control: Perform quality control reviews on closed loan files to ensure they meet investor and regulatory guidelines.

• File Management: Maintain organized and efficient filing systems for all post-closing loan documents.

• Reporting: Generate and analyze reports related to post-closing activities and performance metrics.

What you’ll need:

• Minimum of 3 years of experience in mortgage post-closing, loan processing, or a related field

• High school diploma or equivalent required; associate or bachelor's degree in business, finance, or a related field preferred.

• Strong attention to detail and organizational skills.

• Excellent communication and interpersonal abilities.

• Proficiency in mortgage software and MS Office applications (Word, Excel, Outlook).

• Ability to manage multiple tasks and deadlines in a fast-paced environment.

• Problem-solving skills and the ability to handle complex issues with minimal supervision.

• Knowledge: In-depth understanding of mortgage loan processing, post-closing procedures, and regulatory requirements.

Position Summary

The Mortgage Quality Control Analyst is responsible for performing in-depth reviews of mortgage loan files to ensure compliance with federal and state regulations, agency/investor guidelines, and internal company policies. This role identifies defects, documents findings, and provides insights to help improve loan quality and reduce organizational risk. The QA Analyst collaborates with Underwriting, Operations, and Compliance teams to resolve issues and support continuous quality improvement.

Key Responsibilities

Loan File Auditing

• Conduct detailed pre-funding, post-closing, or targeted audits of mortgage loan files. 

• Validate accuracy of loan data, documentation, disclosures, and calculations.

• Ensure compliance with federal and state regulations (TRID, RESPA, TILA, ATR/QM, HMDA) and agency/investor requirements (Fannie Mae, Freddie Mac, FHA, VA, USDA).

• Document findings clearly and consistently, including supporting evidence and guideline references.

Quality & Compliance Review

• Identify defects, inconsistencies, and risk factors that may impact loan salability or regulatory compliance.

• Escalate complex or high-risk issues to the QA Team Lead or Manager.

• Participate in calibration sessions to ensure consistent application of guidelines.

• Support quality control checks or second-level reviews as needed.

Reporting & Documentation

• Record audit results accurately in QA systems and tracking tools.

• Assist in analyzing trends, recurring issues, and systemic risks.

• Provide clear, concise feedback to Operations and Underwriting to support corrective actions.

• Contribute to monthly/quarterly reporting as requested.
   

Collaboration & Support

• Work closely with Underwriters, Processors, Loan Officers, and Compliance partners to clarify guidelines and resolve issues.

• Provide feedback that supports training initiatives or process improvements.

• Maintain up-to-date knowledge of regulatory changes and investor updates.
   

Qualifications

• High school diploma required; Bachelor’s degree in Business, Finance, or related field preferred.

• 2–5+ years of mortgage industry experience in processing, underwriting, or quality assurance.

• Strong knowledge of mortgage regulations and agency/investor guidelines (Conventional, FHA, VA, USDA).

• Excellent attention to detail, with strong analytical and critical-thinking skills.

• Strong written and verbal communication skills.

• Proficiency in mortgage LOS systems, QC/QA platforms, and Microsoft Office Suite.

• Ability to work independently, manage priorities, and meet deadlines.
   

Key Competencies

• Regulatory & Investor Guideline Knowledge

• Risk Identification

• Documentation & Analytical Skills

• Attention to Detail

• Communication & Collaboration

• Problem-Solving

• Time Management