CPI Security, headquartered in Charlotte, North Carolina is looking for a full-time Events & Community Coordinator.  The Events & Community Coordinator will support the execution of CPI Security’s community events, sports activations, sales events, sponsorship activations, and select internal experiences. This is an execution-focused role for someone who loves logistics, timelines, checklists, and being on-site to make sure everything runs smoothly. You’ll help manage the details before, during, and after events — from coordinating materials and vendors to supporting setup, activation execution, and post-event wrap-up. This position will work closely with marketing, sales, HR, and operations teams, with a strong partnership with sales on customer-facing events and activations.

What You’ll Do:

• Event Execution & Logistics
  • Coordinate logistics for community events, sports-related activations, sponsorship events, sales events, and other CPI brand experiences.
  • Build and maintain event timelines, checklists, run-of-show documents, packing lists, and staffing plans.
  • Coordinate event setup, on-site execution, and breakdown.
  • Serve as a key day-of contact for vendors, internal team members, event staff, and partners.
  • Troubleshoot issues in real time to help ensure events run smoothly.
  • Travel to support events and activations as needed.
• Sales & Activation Support
  • Partner closely with the sales team on customer-facing events, activations, and lead-generation opportunities.
  • Help coordinate event materials, sales collateral, giveaways, signage, booth assets, equipment, and activation setup.
  • Ensure sales team members have the information, materials, and logistical support they need before and during events.
  • Support attendee engagement, lead capture logistics, post-event follow-up needs, and recap materials where applicable.
• Community & Partnership Support
  • Help support CPI’s presence at community events
  • Help ensure CPI shows up consistently, professionally, and positively in the communities we serve.
  • Support the execution of partnership deliverables, including signage, booth presence, promotional items, staffing needs, and event-day logistics.
• Vendor, Venue & Partner Coordination
  • Track vendor deliverables, deadlines, invoices, and day-of requirements.
  • Maintain clear communication so all partners understand expectations, timelines, and responsibilities.
• Internal Coordination & Administration
  • Coordinate across marketing, community, sales, HR, operations, and other internal CPI teams.
  • Maintain event supplies, swag, signage, equipment, and inventory.
  • Support event-related purchasing, invoice processing, and expense tracking against approved budgets.
• Post-Event Wrap-Up
  • Help gather event results, attendance numbers, photos, feedback, leads, and key takeaways.
  • Support post-event recaps for internal teams.

What You Bring:

• 1–2 years of experience in event coordination, marketing support, hospitality, sales support, community programming, sponsorship support, or a related role.
• Strong organizational skills and excellent attention to detail.
• Ability to manage multiple timelines, tasks, and event details at once.
• Clear written and verbal communication skills.
• Comfort working cross-functionally with teams such as sales, marketing, HR, operations, and external partners.
• Strong follow-through and ability to own assigned tasks from start to finish.
• Calm, flexible, and solutions-oriented when plans change.
• Willingness to work occasional evenings and weekends based on event schedules.
• Willingness and ability to travel for events and activations.

Why CPI:

At CPI, you’ll be part of a team that values people, performance, and purpose. We foster a collaborative, high-performing environment where ideas are welcomed, contributions are recognized, and growth is encouraged.

• Competitive pay and the opportunity to work for an iconic brand 
• Great medical, dental, vision, short- & long-term disability and life insurance options   
• Company paid holidays, floating holiday, and paid time off (PTO)   
• 401(k) plan with competitive company match   
• Eligible for free monitored security system after 90 days 
• Education assistance – we encourage and support our employees who want to improve their skills and further their education   
• Engaging and fun company culture that’s made up of a diverse group of people   
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.   
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff 
• Birthday and Work Anniversary Rewards 

Marketing Manager – Customer Retention & Lifecycle

Reports to: Director of Demand Generation Location: Charlotte, North Carolina

CPI Security is seeking a Marketing Manager – Customer Retention & Lifecycle to own and drive our customer retention and revenue growth efforts. Reporting to the Director of Demand Generation, you'll build and optimize customer journeys across our owned media channels — primarily email and SMS — while developing strategies that deepen engagement, reduce churn, and grow customer lifetime value.

We're looking for a strategic operator who can help us mature our personalization, segmentation, and marketing technology capabilities. If you're energized by shaping strategy and rolling up your sleeves to build it, this role is for you.

Key Areas of Responsibility

Lifecycle Strategy & Customer Journeys

• Develop and execute a lifecycle marketing strategy focused on retention, upsell,  and cross-sell across residential and commercial segments.
• Design and build automated customer journeys, primarily through email and SMS, that deliver personalized, relevant communications at every stage of the customer lifecycle.
• Map customer journeys by segment, identifying key touchpoints and opportunities to improve engagement and loyalty.

Build & Mature Our Personalization & Segmentation Capabilities

• Develop segmentation models based on demographics, behavior, lifecycle stage, product usage, and engagement — evolving from broad segments today to dynamic, data-driven personalization over time.
• Champion a test-and-learn culture, using A/B testing and experimentation to continuously improve relevance and performance.

Retention & Revenue Growth

• Build and launch targeted campaigns to reduce churn, increase renewals, and expand services within the existing customer base.

Data, Reporting & Optimization

• Track and report on campaign performance against key KPIs including churn rate, LTV, and engagement metrics.
• Leverage predictive analytics (as capabilities mature) to proactively identify at-risk customers and growth opportunities.
• Surface insights that inform decision-making across the marketing and sales teams.

Cross-Functional Collaboration

• Work closely with sales, product, customer success, data, and field operations teams to align lifecycle marketing with broader business goals.
• Partner with the commercial team on retention and revenue strategies for key clients.

What You'll Bring

• 5+ years of experience in lifecycle marketing, CRM, or retention-focused marketing.
• Hands-on Salesforce Marketing Cloud (SFMC) expertise — you've built journeys, campaigns, and automations in the platform.
• Strong analytical skills with experience in tools like Salesforce, Tableau, or Google Analytics.
• Deep knowledge of email and SMS marketing best practices, including segmentation, personalization, and deliverability.
• Collaborative, cross-functional mindset with strong project management skills.
• Bachelor's degree in Marketing, Business, or related field.

Bonus Points:

• Experience in security, technology, or subscription-based industries.
• Familiarity with predictive analytics and customer segmentation modeling.

What We Offer:

• Aggressive pay and the opportunity to work for an iconic brand
• Great medical, dental, vision, short- & long-term disability and life insurance options  
• Company paid holidays, floating holiday, and paid time off (PTO)  
• 401(k) plan with competitive company match  
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education  
• Engaging and fun company culture that’s made up of a diverse group of people  
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.  
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff
• Birthday and Work Anniversary Rewards

DIRECTOR, DEMAND GENERATION — CPI SECURITY

Position Summary

Reporting to the Chief Marketing Officer (CMO), the Director, Demand Generation will lead strategic demand generation, lead nurture, and sales enablement programs for CPI Security. This role is responsible for driving marketing-qualified leads and supporting significant revenue growth by partnering with sales, product, and content teams. The Director will also oversee a team member dedicated to lifecycle and retention journeys, with a strong emphasis on leveraging Salesforce Marketing Cloud for personalized customer engagement. The ideal candidate will have a deep understanding of the security and smart home industry, capable of developing insightful, data-driven campaigns for both residential and commercial segments.

Key Areas of Responsibility

Demand Generation Campaigns

• Develop and execute integrated inbound and outbound campaigns (digital content, paid media, SEO/SEM, direct response) to generate qualified leads for CPI Security's solutions.
• Partner with brand, product marketing, and content teams to create compelling messaging and creative that connects buyer challenges with CPI's unique offerings.
• Manage agency relationships and track campaign performance to optimize lead quality and conversion.

Nurture & Sales Enablement

• Design and implement lead nurture strategies to move prospects through the buyer's journey from awareness to Marketing Qualified Lead.
• Oversee a team member focused on developing and optimizing lifecycle and retention journeys, with a particular emphasis on maximizing engagement and value through Salesforce Marketing Cloud.
• Develop sales enablement materials and tools that support sales teams in converting leads and appointments, ensuring alignment with campaign objectives and business challenges.
• Collaborate with sales and marketing operations to analyze lead performance and refine strategies for continuous improvement.

Other Responsibilities

• Communicate program activities, results, and insights to stakeholders.
• Stay abreast of security and smart home industry trends and competitive landscape.
• Manage marketing budget and agency relationships.
• Lead and develop a team of marketing professionals.

Position Requirements

• 8-10 years progressive experience in B2C and B2B demand generation, acquisition, and nurture, preferably in home security, smart home, or home services.
• Bachelor's degree required
• Deep knowledge of the residential and commercial security industry.
• Proven track record in creating and executing innovative digital customer acquisition programs focused on revenue growth.
• Experience with direct mail campaigns, marketing automation platforms (especially Salesforce Marketing Cloud), and CRM systems.
• Strong analytical, project management, and communication skills.