Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote.  We ensure the successful operation of new hires, account off-boards and critical business systems with a global team. 

We’re looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.

What you’ll do

You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.  In-person support is required as well as setting up desks and managing/auditing peripherals.  

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, email, Slack or ticketing system.
• Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
• Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
• Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
• Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
• Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
• Assist with new hire onboarding and training curriculum
• Update, and maintain detailed external and internal IT documentation
• Onboard and support third-party vendors and/or contractors
• Contribute to shared global IT off-boarding tasks and responsibilities
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management and ensure accurate and actionable records are kept of required equipment.
• Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
• Create and update technology documentation for internal IT teams and for Scale employees.

Who you are

You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion. 

You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed. 

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Possess 2+ years of experience in IT HelpDesk experience 
• Possess strong working knowledge of Apple systems and software 
• Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
• Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
• Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
• Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
• Able to independently manage and prioritize workload and projects
• Possess outstanding interpersonal and communication skills
• Is empathetic, humble, and possess a strong focus on customer service

OVERVIEW

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

ROLES & RESPONSIBILITIES

• ^{Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals}

• ^{Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement}

• ^{Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement}

• ^{Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation}

• ^{Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs}

• ^{Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences}

IDEAL CANDIDATE

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

ABOUT BUILDOPS

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Compensation:

• $160,000 - $200,000 base salary range + annual bonus

OVERVIEW

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

ROLES & RESPONSIBILITIES

• ^{Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals}

• ^{Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement}

• ^{Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement}

• ^{Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation}

• ^{Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs}

• ^{Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences}

IDEAL CANDIDATE

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

ABOUT BUILDOPS

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Compensation:

• $167,000 - $220,000 base salary range + annual bonus

OVERVIEW

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to lead the build-out of the industry’s leading operational platform.

As the Head of Enablement, you’ll operate at the intersection of strategy and execution. You’ll define how we equip Revenue, Marketing, BD, Professional Services, Customer Success, Customer Support, and our AI Center of Excellence (CoE) with the tools, training materials, and strategic partnership to deliver mutually agreed-upon exceptional outcomes. You’ll also own the BuildOps Academy as a strategic lever to reduce implementation time-to-value, facilitate customer product adoption, and enhance internal enablement efforts. You’ll centralize and lead all internal enablement resources and report to our Chief of Staff. If you thrive at the intersection of curriculum architecture, change management, and operational rigor, this is the role for you.

ROLES & RESPONSIBILITIES

• ^{Define and own the multi-year enablement vision and strategic roadmap, partnering with senior leaders across GTM, Post-Sale, our AI CoE, and Product to align priorities with business objectives and growth goals}

• ^{Define and execute the BuildOps Academy strategy: reduce implementation time to value, accelerate customer adoption, and serve as a reusable engine for internal enablement}

• ^{Lead and develop a team of functional enablement managers and analysts; set priorities, performance expectations, and a culture of continuous improvement}

• ^{Own and maintain our LMS (Docebo) as the source of truth for enablement content across functions and customers; establish governance for content creation, review cycles, and deprecation}

• ^{Embed AI into how enablement content is created, personalized, and measured—staying current on best-in-class approaches and bringing them into our programs}

• ^{Establish and track enablement KPIs (e.g., ramp time, certification completion, productivity uplift, customer time to value, Academy engagement) and prepare executive-ready communications that frame progress, gaps, and investment asks for ELT and board audiences}

IDEAL CANDIDATE

• Proven track record building and scaling enablement programs across multiple functions (Revenue, PS, CS, or similar) in a high-growth SaaS environment

• Familiarity with AI-powered enablement tooling (e.g., AI content creation, personalization engines, AI coaching) and a genuine enthusiasm for applying AI to enablement workflow)

• Strategic thinker who operates fluently in executive conversations while staying close enough to the work to guide quality and execution; influences without authority and aligns diverse stakeholders around a shared vision

• Data-driven mindset with experience defining success metrics, building dashboards, and using insights to iterate on programs

• 5+ years in enablement or learning & development, with at least 2+ years in a leadership role managing a team

• Hands-on experience with an LMS, including curriculum design, content governance, and reporting (Docebo strongly preferred)

• Clear, compelling communicator who can translate complex product or process information into engaging learning experiences

• This role is hybrid, requiring 3 days per week in office. Candidates should be based in Los Angeles, San Francisco, Raleigh, or Toronto.

ABOUT BUILDOPS

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

Compensation:

• $185,000 - $231,000 base salary range + annual bonus

Position Summary

The Instructional Designer is a key member of IEM's Talent Development function, responsible for designing, developing, and continuously improving engaging and effective learning experiences that support organizational goals and drive measurable performance outcomes across our operations.

Working in close partnership with subject matter experts (SMEs), Production, Engineering, Quality, and operational leadership, the Instructional Designer translates complex technical and operational content into high-quality learning solutions — including e-learning modules, instructor-led training materials, job aids, assessments, and multimedia content — delivered across online, in-person, and hybrid formats.

The ideal candidate brings a strong foundation in instructional design methodology, hands-on experience with modern authoring and multimedia tools, and the ability to manage multiple projects simultaneously in a fast-paced manufacturing environment. This individual is a creative problem-solver who is passionate about learner experience, data-driven improvement, and building a world-class TD function at IEM.

Key Responsibilities

Conduct Learning Needs Analysis Partner with the Learning Program Managers, SMEs, and operational stakeholders to identify performance gaps, assess training needs, and define clear, measurable learning objectives. Lead SME intake calls and discovery sessions to gather the technical and operational content required to develop accurate, relevant training solutions.

Design Instructional Strategies Apply proven instructional design methodologies — including ADDIE, SAM, and Bloom's Taxonomy — to develop learner-centered instructional strategies that address specific learning objectives and align with IEM's business goals. Design for multiple modalities including instructor-led, e-learning, and blended learning formats.

Develop Engaging Learning Content Create high-quality, multimedia learning experiences using industry-standard authoring and production tools, including Articulate 360, Synthesia, DeepHow, and MS Office. Develop a full range of learning materials including e-learning modules, facilitator guides, participant handouts, job aids, competency assessments, and video-based learning content. Utilize audio-visual equipment (camera, gimbal, noise-canceling microphone, iPad) to produce professional-grade video demonstrations and recordings.

Facilitate Train-the-Trainer Sessions Design and deliver Train-the-Trainer programs to equip TD Training Specialists and subject matter experts with the skills, materials, and confidence needed to deliver training effectively and consistently across all facilities.

Evaluate & Continuously Improve Learning Solutions Implement robust evaluation strategies — including knowledge checks, skills assessments, and performance metrics — to measure learning outcomes and program effectiveness. Leverage learner feedback, quality data, and business performance indicators to continuously refine and improve content and delivery methods.

Manage LMS & Learning Technology Utilize the Learning Management System (LMS) to build, deploy, track, and report on training programs. Maintain accurate course libraries, learner records, and completion data in support of operational and audit requirements.

Lead Project Management & Cross-Functional Collaboration Manage multiple instructional design projects simultaneously, ensuring on-time delivery, quality standards, and alignment with organizational priorities. Collaborate with cross-functional teams across U.S. and Canadian facilities to ensure learning solutions are consistent, scalable, and operationally relevant.

Supervision of Personnel

• This role will not be responsible for supervision/management of other people.

Qualifications

Required

• Bachelors level degree or equivalent in Instructional Design, Educational Technology, Adult Education, Communications, or a related field — or equivalent combination of formal training and professional experience.
• 2+ years of experience in instructional design, curriculum development, or a related L&D role.
• Demonstrated proficiency with e-learning authoring tools such as Articulate 360, DeepHow, Synthesia, or equivalent platforms.
• Working knowledge of instructional design models and frameworks including ADDIE, SAM, and Bloom's Taxonomy.
• Experience developing a range of learning materials including e-learning modules, facilitator guides, job aids, and competency assessments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills in English, with the ability to present and explain instructional design concepts clearly to SMEs, stakeholders, and operational leaders.
• Ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
• Ability to work on-site, with travel as required.

Preferred

• 3+ years of experience in instructional design, with a portfolio demonstrating a range of learning solutions across multiple modalities.
• Experience in a manufacturing or industrial environment.
• Proficiency in graphic design and multimedia production tools such as Adobe Creative Suite, Canva, or Vyond.
• Experience operating audio-visual production equipment including cameras, gimbals, and professional microphones.
• Familiarity with LMS platforms for course deployment, learner tracking, and reporting.
• Knowledge of adult learning principles and learner experience (LX) design best practices.
• Professional certification in instructional design or L&D (e.g., ATD CPTD, IDOL Academy, or equivalent).

Physical Demands

• Primarily required to sit for extended periods of desk-based work including instructional design, content development, and LMS administration (estimated 70–80% of working time).
• Regularly required to stand, walk, and move throughout office and production floor environments during SME sessions, video production, and training observations (estimated 20–30% of working time).
• Occasionally required to set up, operate, and transport audio-visual production equipment including cameras, tripods, gimbals, and related accessories.
• Must be able to occasionally lift, carry, or move equipment or training materials weighing up to 25 lbs. (approx. 11 kg).
• Requires prolonged close visual acuity for extended periods, including screen-based content development, video editing, and detailed review of training materials.
• Must be able to wear required personal protective equipment (PPE) when present on the production floor, including safety glasses, hearing protection, and safety footwear.

Location

• The position is fully onsite role in our Surrey, British Columbia facilities; but may require up to 10% travel to IEM facilities and occasional international travel to the United States.
• This position is not available for California residents.

Compensation: The hourly pay range for this position is C$ 39.00 - 50.00 

Job Summary:

As D2L’s Revenue Enablement Specialist, you will support the Business Development Representative (BDR) team by helping deliver and maintain the training, content, and tools that improve prospecting effectiveness, meeting conversion, and time to productivity. You will partner with Revenue Enablement, BDR leadership, Revenue Operations, Marketing, and Product to understand enablement needs, coordinate execution of key initiatives, and ensure BDR-facing resources are accurate, easy to find, and consistently used. 

In this role, you will help run onboarding and continuous learning for BDRs by managing logistics, maintaining training materials and knowledge bases, and supporting live sessions as needed. You are detail-oriented, organized, and collaborative—able to translate field feedback into practical improvements and track participation and adoption using defined enablement metrics. This role may require occasional travel for team meetings or key enablement events. 

How You Will Make an Impact: 

• Partner with BDR leadership and top performers to coordinate enablement that strengthens core prospecting skills (ICP messaging, outreach sequencing, discovery, objection handling) 
• Support the BDR onboarding program by scheduling sessions, maintaining training paths and resources, and gathering feedback to improve the experience 
• Create and maintain BDR readiness resources (talk tracks, call guides, battlecards, email/call templates, sequence examples) and keep content current, approved, and easy to locate 
• Coordinate cross-functional inputs (Product, Marketing, Services, Rev Ops) into clear, BDR-ready updates that reinforce positioning and key initiatives 
• Support recurring learning moments (BDR team meetings, enablement sessions, certifications) by assisting with agendas, materials, facilitation, and follow-up 
• Help optimize BDR workflows and tool usage (e.g., CRM activity standards, routing, sequencing tools, conversation intelligence) by documenting best practices and reinforcing adoption 
• Track enablement inputs and outcomes (attendance, completion, content usage) and help report on BDR productivity indicators in partnership with Rev Operations 
• Support content governance and quality assurance for BDR-facing materials to ensure clarity, consistency, and alignment to brand and messaging standards 
• Maintain a working understanding of the competitive landscape and industry trends to support timely updates to BDR messaging and objection handling resources 
• Identify common performance gaps (e.g., low connect rates, weak ICP targeting, low meeting conversion) and propose practical enablement actions in partnership with BDR leadership 
• Maintain BDR content repositories and communication channels in partnership with Revenue Enablement 
• Support knowledge checks and certification processes to validate understanding of products, services, and BDR best practices 

What You'll Bring to the Role:

• 2–4 years of experience supporting revenue enablement, rev operations, business development, or a related go-to-market function in a fast-paced environment 
• Understanding of BDR goals and success measures (activity, conversion rates, meetings set, pipeline contribution) and the ability to align enablement support accordingly 
• Demonstrated project coordination skills—organizing stakeholders, managing timelines, and driving day-to-day execution and follow-through 
• Flexible and agile—able to manage multiple requests, prioritize effectively, and deliver high-quality work in a dynamic environment 
• Excellent written and verbal communication skills, including the ability to create clear BDR enablement assets and confidently support live facilitation when needed 
• Ability to collaborate effectively with Business Development, Sales, Marketing, Product, and Operations stakeholders at multiple levels 
• High attention to detail and accuracy, with a focus on content quality, version control, and consistent processes 
• Proficient in Microsoft Office (especially PowerPoint, Excel, and Teams) and comfortable learning and supporting BDR tools (e.g., CRM, sales engagement/sequencing tools, content management, conversation intelligence) 
• Demonstrated ability to work collaboratively while also taking ownership of day-to-day execution and follow-through 
• Experience with virtual learning environments, content portals, knowledge bases, and/or learning management systems is preferred 

Education Recommendations:

• Bachelor’s degree in education, business, curriculum design, related field, or equivalent work experience 

About Us:
Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction.  Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.

Our Mission:
Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. 

Your Team:
The Product Marketing Manager at Seesaw will actively engage with our marketing and sales teams globally, fostering collaboration on strategic initiatives and playing a key role in developing comprehensive marketing plans.

The Role
We are looking for a strategic, high-impact Senior Product Marketing Manager to serve as the connective tissue between our Product, Sales, and Customer Success teams. You won't just be "launching features"; you will be the architect of our Go-To-Market (GTM) strategy as we expand Seesaw’s footprint in the US, UK, Australia, the Middle East and North Africa, and Latin America markets, or new functional areas and product categories.

This is a pivotal role for a "full-stack" marketer who thrives on ambiguity, loves deep-diving into educator personas, and can translate complex technical roadmaps into compelling narratives that drive adoption and revenue.

Your Responsibilities:

• GTM Ownership: Lead the end-to-end GTM strategy for new product functions and categories. You will define the market opportunity, naming, positioning, and pricing for Seesaw’s next generation of tools.
• Marketing Campaigns: Develop campaign messaging for our core Seesaw platform as well as curriculum products such as Early Literacy, English Language Development, I Read Arabic, I Start Arabic and more.  
• The Bridge-Builder: Act as the primary liaison between Product (to influence the roadmap based on market feedback), Sales (to provide the talk tracks and collateral needed to win), and Customer Success (to ensure long-term adoption and expansion).
• Persona & Market Intelligence: Become the resident expert on Seesaw messaging for the elementary education landscape in our core global markets. Conduct competitive analysis and user research to identify gaps in the market and opportunities for Seesaw to lead.
• Sales Enablement: Develop high-impact sales toolkits, including pitch decks, case studies, battlecards, and ROI calculators that empower our field teams to speak confidently to District Leaders and Administrators.
• Narrative Excellence: Craft clear, emotive, and benefit-driven messaging that resonates with our diverse audience of teachers, students, and families, ensuring it aligns with our mission of "joyful and connected learning."

Your Requirements:

• The Strategist: You have 5+ years of experience in Product Marketing (EdTech or SaaS experience is a major plus). You don't just execute; you think three steps ahead.
• The Communicator: You can distill complex product features into simple, "lightbulb moment" value propositions.
• The Orchestrator: You are a natural project manager who can rally cross-functional teams around a shared launch goal.
• Data-Informed: You use qualitative feedback and quantitative data to validate your hypotheses and measure the success of your GTM efforts.
• Empathetic: You have a deep appreciation for the challenges facing educators and a passion for improving the lives of elementary students.

The annual hiring base salary for this position is $100,000 - $115,000 USD
This is an Exempt position.

Benefits include: Medical/Dental + Orthodontics/Vision Coverage, 401(k) Match, Flexible Paid Time Off, Mindfulness First Fridays, Monthly Technology Stipend, Home Office Setup Stipend, Professional Development Stipend, Paid Parental Leave, Charitable Donation Matching, Volunteer Days.

Seesaw cares about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.

We prioritize work-life balance and actually walk the walk — we care a lot about our work, but care more about our employee's well-being. We encourage everyone to work at a sustainable pace and have a flexible vacation policy that people actually use.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seesaw is committed to protecting your personal data. Learn more about the personal information we collect, how we use it, and how to exercise your rights here: U.S. Privacy Notice.

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

The expected base salary range for this role is $92,160 - $115,200* CAD, and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience, skills, designations, and market conditions. This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Sr Customer Education Specialist  to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

The expected base salary range for this role is $92,160 - $115,200* CAD, and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience, skills, designations, and market conditions. This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

The Role

We are looking for Medical College Admission Test (MCAT) Tutors who are passionate about education and driven to help students succeed in MCAT test preparation and medical school admissions. If you love mentoring, test prep, and empowering others, this is the role for you. You’ll work one-on-one with students, create personalized MCAT study plans, and provide expert guidance to help them excel on every section of the MCAT exam. This is a part-time, remote, 1099 contract role that can be based anywhere in the United States or Canada.

Responsibilities

• Tutor students one-on-one on all sections of the MCAT exam
• Tailor an MCAT test prep curriculum to students’ needs
• Track and analyze student progress and performance
• Create and maintain project trackers to monitor MCAT preparation progress
• Keep students’ families up to date on academic progress and MCAT milestones
• Be passionate about education and an expert MCAT tutor and thought leader for your students

Qualifications

• Have a 4-year college degree (Bachelor’s Degree or higher is required)
• Tutor during after-school hours, including afternoons, evenings, and weekends
• Have previously taken the Medical College Admission Test (MCAT) (copy of official score report required)
• 1–2 years of previous teaching or tutoring experience desired
• Able to provide MCAT test preparation for the full exam and each section
• Superior attention to detail and ability to multitask and meet tight deadlines
• Comfortable teaching and coaching in a fully remote tutoring environment
• A baseline MCAT score of 521+

Who we are

Our Field Team is comprised of Coaches and Guides who establish connections with members and create inclusive in-person communities at our Studio locations. They inspire our members to develop healthy habits by teaching them how to eat healthier while still enjoying their favorite foods, move more, sleep better, and shift their mindset, all while fostering a sense of community and belonging. Each week, our Coaches and Guides work hard to help members achieve their wellness goals and make positive lifestyle changes

What you will do

While having a ton of fun, you’ll be responsible for: member engagement, member retention, new member recruitment, and product sales - all while working flexible hours!

Here’s a quick snapshot of what you can expect:

• Deliver an exceptional workshop experience while engaging members with the weekly behavior change curriculum to support their journey.
• Build strong connections in the community on social platforms and seek opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.
• Focus on member recruitment and retention by relationship building with members and providing them the support, tools or products they need to be successful.
• Deliver behavior change coaching by ensuring members feel seen, heard and supported - respond to members’ posts with purpose, encouraging members to reflect, learn, problem-solve and create action plans, welcoming new members. 

Who you are

Here’s what you need to bring to the table:

• Social media savvy or content creator
• Passionate about wellness and either a current WW member or excited to become one
• Excellent at active listening to be able to provide our members with assistance
• Experienced at facilitating a group preferred
• Able to travel to our workshop locations within the territory
• Interested in a flexible, part-time schedule 

Schedule: This is an in person role at our studio location. Schedule will be Wednesday evenings from 5pm to 7pm.

Who we are

Our Field Team is comprised of Coaches and Guides who establish connections with members and create inclusive in-person communities at our Studio locations. They inspire our members to develop healthy habits by teaching them how to eat healthier while still enjoying their favorite foods, move more, sleep better, and shift their mindset, all while fostering a sense of community and belonging. Each week, our Coaches and Guides work hard to help members achieve their wellness goals and make positive lifestyle changes

What you will do

While having a ton of fun, you’ll be responsible for: member engagement, member retention, new member recruitment, and product sales - all while working flexible hours!

Here’s a quick snapshot of what you can expect:

• Deliver an exceptional workshop experience while engaging members with the weekly behavior change curriculum to support their journey.
• Build strong connections in the community on social platforms and seek opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.
• Focus on member recruitment and retention by relationship building with members and providing them the support, tools or products they need to be successful.
• Deliver behavior change coaching by ensuring members feel seen, heard and supported - respond to members’ posts with purpose, encouraging members to reflect, learn, problem-solve and create action plans, welcoming new members. 

Who you are

Here’s what you need to bring to the table:

• Social media savvy or content creator
• Passionate about wellness and either a current WW member or excited to become one
• Excellent at active listening to be able to provide our members with assistance
• Experienced at facilitating a group preferred
• Able to travel to our workshop locations within the territory
• Interested in a flexible, part-time schedule 

Who we are

Our Field Team is comprised of Coaches and Guides who establish connections with members and create inclusive in-person communities at our Studio locations. They inspire our members to develop healthy habits by teaching them how to eat healthier while still enjoying their favorite foods, move more, sleep better, and shift their mindset, all while fostering a sense of community and belonging. Each week, our Coaches and Guides work hard to help members achieve their wellness goals and make positive lifestyle changes

What you will do

While having a ton of fun, you’ll be responsible for: member engagement, member retention, new member recruitment, and product sales - all while working flexible hours!

Here’s a quick snapshot of what you can expect:

• Deliver an exceptional workshop experience while engaging members with the weekly behavior change curriculum to support their journey.
• Build strong connections in the community on social platforms and seek opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.
• Focus on member recruitment and retention by relationship building with members and providing them the support, tools or products they need to be successful.
• Deliver behavior change coaching by ensuring members feel seen, heard and supported - respond to members’ posts with purpose, encouraging members to reflect, learn, problem-solve and create action plans, welcoming new members. 

Who you are

Here’s what you need to bring to the table:

• Social media savvy or content creator
• Passionate about wellness and either a current WW member or excited to become one
• Excellent at active listening to be able to provide our members with assistance
• Experienced at facilitating a group preferred
• Able to travel to our workshop locations within the territory
• Interested in a flexible, part-time schedule 

Schedule: This is an in person role at our studio location. Schedule will be Saturday mornings from 8:30 am to 10:30 am.

Who we are

Our Field Team is comprised of Coaches and Guides who establish connections with members and create inclusive in-person communities at our Studio locations. They inspire our members to develop healthy habits by teaching them how to eat healthier while still enjoying their favorite foods, move more, sleep better, and shift their mindset, all while fostering a sense of community and belonging. Each week, our Coaches and Guides work hard to help members achieve their wellness goals and make positive lifestyle changes

What you will do

While having a ton of fun, you’ll be responsible for: member engagement, member retention, new member recruitment, and product sales - all while working flexible hours!

Here’s a quick snapshot of what you can expect:

• Deliver an exceptional workshop experience while engaging members with the weekly behavior change curriculum to support their journey.
• Build strong connections in the community on social platforms and seek opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.
• Focus on member recruitment and retention by relationship building with members and providing them the support, tools or products they need to be successful.
• Deliver behavior change coaching by ensuring members feel seen, heard and supported - respond to members’ posts with purpose, encouraging members to reflect, learn, problem-solve and create action plans, welcoming new members. 

Who you are

Here’s what you need to bring to the table:

• Social media savvy or content creator
• Passionate about wellness and either a current WW member or excited to become one
• Excellent at active listening to be able to provide our members with assistance
• Experienced at facilitating a group preferred
• Able to travel to our workshop locations within the territory
• Interested in a flexible, part-time schedule 

Schedule: This is an in person role at our studio location. Schedule will be Saturday mornings from 8:30 am to 10:30 am.

Who we are

Our Field Team is comprised of Coaches and Guides who establish connections with members and create inclusive in-person communities at our Studio locations. They inspire our members to develop healthy habits by teaching them how to eat healthier while still enjoying their favorite foods, move more, sleep better, and shift their mindset, all while fostering a sense of community and belonging. Each week, our Coaches and Guides work hard to help members achieve their wellness goals and make positive lifestyle changes

What you will do

While having a ton of fun, you’ll be responsible for: member engagement, member retention, new member recruitment, and product sales - all while working flexible hours!

Here’s a quick snapshot of what you can expect:

• Deliver an exceptional workshop experience while engaging members with the weekly behavior change curriculum to support their journey.
• Build strong connections in the community on social platforms and seek opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.
• Focus on member recruitment and retention by relationship building with members and providing them the support, tools or products they need to be successful.
• Deliver behavior change coaching by ensuring members feel seen, heard and supported - respond to members’ posts with purpose, encouraging members to reflect, learn, problem-solve and create action plans, welcoming new members. 

Who you are

Here’s what you need to bring to the table:

• Social media savvy or content creator
• Passionate about wellness and either a current WW member or excited to become one
• Excellent at active listening to be able to provide our members with assistance
• Experienced at facilitating a group preferred
• Able to travel to our workshop locations within the territory
• Interested in a flexible, part-time schedule 

Schedule: This is an in person role at our studio location. Schedule will be Friday mornings in Midland, ON from 8am to 10am, with opportunities to sub in the nearby area.

Who we are

Our Field Team is comprised of Coaches and Guides who establish connections with members and create inclusive in-person communities at our Studio locations. They inspire our members to develop healthy habits by teaching them how to eat healthier while still enjoying their favorite foods, move more, sleep better, and shift their mindset, all while fostering a sense of community and belonging. Each week, our Coaches and Guides work hard to help members achieve their wellness goals and make positive lifestyle changes

What you will do

While having a ton of fun, you’ll be responsible for: member engagement, member retention, new member recruitment, and product sales - all while working flexible hours!

Here’s a quick snapshot of what you can expect:

• Deliver an exceptional workshop experience while engaging members with the weekly behavior change curriculum to support their journey.
• Build strong connections in the community on social platforms and seek opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.
• Focus on member recruitment and retention by relationship building with members and providing them the support, tools or products they need to be successful.
• Deliver behavior change coaching by ensuring members feel seen, heard and supported - respond to members’ posts with purpose, encouraging members to reflect, learn, problem-solve and create action plans, welcoming new members. 

Who you are

Here’s what you need to bring to the table:

• Social media savvy or content creator
• Passionate about wellness and either a current WW member or excited to become one
• Excellent at active listening to be able to provide our members with assistance
• Experienced at facilitating a group preferred
• Able to travel to our workshop locations within the territory
• Interested in a flexible, part-time schedule 

Schedule: This is an in person role at our studio location. Schedule will be Friday mornings in Midland, ON  from 8am to 10am, with opportunities to sub in the nearby area.

Who we are

Our Field Team is comprised of Coaches and Guides who establish connections with members and create inclusive in-person communities at our Studio locations. They inspire our members to develop healthy habits by teaching them how to eat healthier while still enjoying their favorite foods, move more, sleep better, and shift their mindset, all while fostering a sense of community and belonging. Each week, our Coaches and Guides work hard to help members achieve their wellness goals and make positive lifestyle changes

What you will do

While having a ton of fun, you’ll be responsible for: member engagement, member retention, new member recruitment, and product sales - all while working flexible hours!

Here’s a quick snapshot of what you can expect:

• Deliver an exceptional workshop experience while engaging members with the weekly behavior change curriculum to support their journey.
• Build strong connections in the community on social platforms and seek opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.
• Focus on member recruitment and retention by relationship building with members and providing them the support, tools or products they need to be successful.
• Deliver behavior change coaching by ensuring members feel seen, heard and supported - respond to members’ posts with purpose, encouraging members to reflect, learn, problem-solve and create action plans, welcoming new members. 

Who you are

Here’s what you need to bring to the table:

• Social media savvy or content creator
• Passionate about wellness and either a current WW member or excited to become one
• Excellent at active listening to be able to provide our members with assistance
• Experienced at facilitating a group preferred
• Able to travel to our workshop locations within the territory
• Interested in a flexible, part-time schedule 

Schedule: This is an in person role at our studio location. Schedule will be Friday mornings in Midland, ON from 8am to 10am, with opportunities to sub in the nearby area.

Who we are

Our Field Team is comprised of Coaches and Guides who establish connections with members and create inclusive in-person communities at our Studio locations. They inspire our members to develop healthy habits by teaching them how to eat healthier while still enjoying their favorite foods, move more, sleep better, and shift their mindset, all while fostering a sense of community and belonging. Each week, our Coaches and Guides work hard to help members achieve their wellness goals and make positive lifestyle changes

What you will do

While having a ton of fun, you’ll be responsible for: member engagement, member retention, new member recruitment, and product sales - all while working flexible hours!

Here’s a quick snapshot of what you can expect:

• Deliver an exceptional workshop experience while engaging members with the weekly behavior change curriculum to support their journey.
• Build strong connections in the community on social platforms and seek opportunities to build on-brand partnerships, attract new members, and create brand awareness, representing WW at internal and external community events.
• Focus on member recruitment and retention by relationship building with members and providing them the support, tools or products they need to be successful.
• Deliver behavior change coaching by ensuring members feel seen, heard and supported - respond to members’ posts with purpose, encouraging members to reflect, learn, problem-solve and create action plans, welcoming new members. 

Who you are

Here’s what you need to bring to the table:

• Social media savvy or content creator
• Passionate about wellness and either a current WW member or excited to become one
• Excellent at active listening to be able to provide our members with assistance
• Experienced at facilitating a group preferred
• Able to travel to our workshop locations within the territory
• Interested in a flexible, part-time schedule 

Schedule: This is an in person role at our studio location. Schedule will be Friday mornings from 8am to 10am, with opportunities to sub in the nearby area.

Job Summary:

As D2L’s Customer Success Enablement Manager, you will be accountable for the delivery and execution of our global Customer Success Enablement Strategy. You will collaborate with key business functions to assess enablement needs, define and execute enablement programs, and identify opportunities to enhance the effectiveness and impact of the customer success organization. 

As an experienced enablement leader, you will oversee onboarding, productivity improvement, learning development, and training across various roles within Customer Success. You bring a strong partnership mindset and collaborate cross-functionally to develop and implement best practices that empower Customer Success teams to drive customer outcomes. 

This role will require approximately 25% travel annually, primarily within North America (US & Canada), with potential for international travel. 

How You Will Make an Impact: 

• Collaborate with subject matter experts to design and deliver competency-based programs that support ongoing skill development across the Customer Success organization (e.g., onboarding, adoption, retention, and expansion strategies)  
• Own and evolve the Customer Success onboarding program, continuously improving content delivery and measuring effectiveness across learning, application, and business impact  
• Develop and execute readiness programs for new product launches, features, customer programs, and service offerings to ensure Customer Success teams can effectively support customers  
• Act as a quality and alignment partner for cross-functional teams by ensuring programs delivered to Customer Success are relevant, actionable, and aligned to customer outcomes  
• Facilitate the delivery of weekly, monthly, quarterly, and annual enablement programs and events—virtually and in-person—to enhance the capabilities and productivity of the global Customer Success team  
• Identify and expand opportunities to leverage D2L solutions as learning tools to support continuous development within the Customer Success organization  
• Use data and analytics to measure enablement adoption, effectiveness, and business impact  
• Track and improve key Customer Success performance metrics through enablement, including:  
• Time to value  
• Customer adoption and engagement  
• Customer health and retention  
• Success planning and lifecycle execution  
• Stay informed on industry trends, competitive landscape, and evolving customer expectations to ensure enablement programs remain relevant and high-impact  
• Identify performance gaps and proactively recommend targeted enablement solutions to improve Customer Success outcomes  
• Partner with Revenue Operations to define requirements and optimize Customer Success tools, systems, and workflows  
• Collaborate with Product, Marketing, and Services teams on key initiatives and internal events (e.g., product launches, company kickoffs, and customer programs)  
• Manage enablement content to ensure accuracy, accessibility, and relevance  
• Develop and execute communication strategies to effectively engage and inform the global Customer Success team  
• Evaluate Customer Success team knowledge across products, services, and best practices, and implement continuous improvement strategies 

What You'll Bring to the Role:

• 5+ years of experience driving effective enablement strategies in a fast-paced environment, leveraging technology and modern learning methodologies  
• Strong business acumen with the ability to align Customer Success enablement initiatives to overall business goals, including retention, growth, and customer value  
• Demonstrated ownership of programs or projects, with strong project management skills (scoping, stakeholder alignment, planning, execution, and measurement)  
• Ability to operate with flexibility and agility across multiple priorities in a complex environment  
• Excellent verbal and written communication skills, including strong facilitation and presentation abilities  
• Proven ability to collaborate and influence effectively across all levels of the organization  
• High attention to detail with a passion for learning and continuous improvement  
• Proficiency in Microsoft Office tools  
• Ability to work both independently and collaboratively  
• Experience with virtual learning environments and learning management systems preferred  
• Understanding of AI tools and trends as they apply to Customer Success, customer lifecycle management, and go-to-market functions  
• Ability to evaluate and recommend AI-powered solutions for enablement, including content creation, onboarding, coaching, customer insights, and training 

Education Recommendations:

• Bachelor’s degree in education, business, curriculum design, related field, or equivalent work experience 

Armis, l'entreprise de gestion de l'exposition cyber et de sécurité, protège l'ensemble de la surface d'attaque et gère l'exposition aux risques cyber des organisations en temps réel. Dans un monde sans périmètre en évolution rapide, Armis garantit que les organisations voient, protègent et gèrent en permanence tous leurs actifs critiques — du sol au cloud. Armis sécurise des entreprises des classements Fortune 100, 200 et 500, ainsi que des gouvernements nationaux et des entités locales et étatiques, afin d'aider les infrastructures critiques, les économies et la société à rester sûres et sécurisées 24h/24 et 7j/7.

Armis est une société privée dont le siège social est situé aux États-Unis, en Californie. Ce poste est basé à Montréal.

En tant qu'Associate TCSM, vous agirez en tant que partenaire de confiance pour notre clientèle, en veillant à ce qu'elle tire une valeur mesurable de la plateforme Armis. Vous travaillerez en étroite collaboration avec les clients pour comprendre leurs objectifs, fournir des conseils sur l'adoption du produit et stimuler l'engagement afin de favoriser la fidélisation et la croissance. Ce rôle est idéal pour une personne proactive, soucieuse du détail et passionnée par la création de relations solides.

Vos missions :

• Agir en tant que premier point de contact pour le support et la gestion de la relation des comptes clients assignés.
• Guider la clientèle à travers les demandes de fonctionnalités, les meilleures pratiques de formation et l'adoption du produit pour garantir la pleine utilisation de la plateforme.
• S'engager de manière proactive avec les clients pour identifier les risques, faire émerger des opportunités et faire remonter les problèmes si nécessaire.
• Collaborer avec les équipes internes (Produit, Ventes, Support et Marketing) pour s'assurer que les retours sont capturés et suivis d'effets.
• Suivre les indicateurs de santé et les tendances d'utilisation pour orienter la stratégie et la planification des comptes.
• Préparer et animer des points de suivi réguliers, des revues de succès et des rapports d'utilisation adaptés aux besoins.
• Soutenir les opportunités de renouvellement et d'expansion en mettant en avant le ROI et en facilitant les échanges transversaux.
• Contribuer à la rédaction de documents, de présentations, de comptes rendus de réunion, de guides de procédures (playbooks) et de guides de bonnes pratiques.

Ce que nous attendons :

• Baccalauréat (Bachelor) ou expérience équivalente en commerce, communication ou dans un domaine connexe.
• 2 à 5 ans d'expérience en réussite client (Customer Success), en gestion de comptes ou dans un rôle en contact direct avec la clientèle (une expérience en SaaS et en cybersécurité est un atout).
• Excellentes capacités de communication et aisance relationnelle avec une approche axée sur le service.
• Sens aigu de l'organisation et capacité à gérer simultanément plusieurs comptes et priorités.
• Capacité à résoudre des problèmes, à anticiper les besoins et à réfléchir de manière stratégique.
• Aisance avec les outils CRM et les plateformes de réussite client (ex: Salesforce, Gainsight, Slack, etc.).
• Esprit d'équipe et capacité à s'épanouir dans un environnement dynamique.
• Disponibilité pour des déplacements pouvant atteindre 20 % du temps.
• Excellence dans un environnement itératif et rapide en s'adaptant à l'évolution des processus internes.
• Capacité à réorienter ses priorités en réponse aux nouvelles stratégies de l'entreprise.

Candidatures et processus d'embauche

Armis valorise la diversité et s'engage à respecter la Charte de la langue française au Québec.

• Soumission : Nous vous invitons à soumettre votre curriculum vitæ en français ou en anglais, à votre convenance.
• Exigence linguistique : La maîtrise de l’anglais est requise pour ce poste afin de permettre une collaboration quotidienne avec nos équipes internationales, nos partenaires mondiaux et nos clients basés hors du Québec.
• Transparence : Armis peut avoir recours à des technologies de traitement automatisé pour aider à l'évaluation des candidatures. En postulant, vous reconnaissez en avoir été informé(e).

Associate TCSM - Montreal, Quebec

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in the United States, in California. This position is based in Montreal.

As an Associate TCSM, you will serve as a trusted partner to our customers, ensuring they achieve measurable value from the Armis platform. You will work closely with customers to understand their goals, provide guidance on product adoption, and drive engagement that supports retention and growth. This role is ideal for a proactive, detail-oriented person who is passionate about building strong relationships.

What you'll do:

• Act as the first line of support and relationship management for assigned customer accounts.
• Guide customers through feature requests, training best practices, and adoption to ensure they realize full value from the platform.
• Proactively engage with customers to identify risks, surface opportunities, and escalate issues when necessary.
• Partner with internal teams (Product, Sales, Support, and Marketing) to ensure customer feedback is captured and acted upon.
• Monitor customer health metrics and usage trends to inform strategy and account planning.
• Prepare and deliver regular check-ins, success reviews, and usage reports tailored to customer needs.
• Support renewal and expansion opportunities by highlighting ROI and facilitating cross-functional conversations.
• Contribute to customer-facing documentation, presentations, meeting summaries, playbooks, and best-practice guides.

What we expect:

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
• 2–5 years of experience in Customer Success, Account Management, or a client-facing role (SaaS and Cybersecurity experience is a plus).
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Problem-solver with the ability to anticipate customer needs and think strategically.
• Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack, etc.).
• A collaborative team player who thrives in a fast-paced environment.
• Ability to travel up to 20% of the time.
• Excel in a fast-paced, iterative environment by rapidly adapting to evolving internal processes and mastering new tools.
• Demonstrate the ability to pivot focus in response to new company strategies and provide crucial feedback to internal teams.

Applications and Hiring Process

Armis values diversity and is committed to respecting the Charter of the French Language in Quebec.

• Submission: We invite you to submit your resume in French or English, at your convenience.
• Linguistic Requirement: Proficiency in English is required for this position to enable daily collaboration with our international teams, global partners, and customers based outside of Quebec.
• Transparency: Armis may use automated processing technologies to assist in the evaluation of applications. By applying, you acknowledge that you have been informed of this.

Vous souhaitez lancer votre carrière dans les médias ? The Residency est votre passerelle vers le succès !

The Residency est un programme de formation rémunéré à plein temps de premier plan dans l'industrie, dédié au développement de la prochaine génération de professionnels des médias. Conçu pour les jeunes diplômés et les talents en début de carrière, ce programme immersif combine expérience pratique et apprentissage structuré pour développer des compétences concrètes dans divers domaines des médias.

Basé sur l'apprentissage par l'expérience et soutenu par un programme personnalisé, The Residency offre une formation pratique sur le terrain dans des disciplines telles que la planification média, l'achat, l'analyse, la stratégie et bien plus encore, le tout au sein de l'un des réseaux médias les plus respectés au monde. Les résidents sont intégrés directement aux équipes dès le premier jour - travaillant sur des tâches significatives, collaborant avec des experts du secteur et étant exposés aux partenaires d'agences mondiaux.

Tout au long du programme, les participants développent des connaissances applicables à l'industrie des médias, des compétences professionnelles et une solide compréhension des affaires, formant ainsi une base solide pour une carrière réussie dans les médias. En plus de la formation officielle, les Résidents peuvent participer à des expériences emblématiques telles que des projets de présentation simulés pour les clients, qui renforcent la pensée stratégique et les compétences en présentation. Avec l'accès à un réseau mondial d'agences de premier plan et une culture qui valorise la diversité, l'innovation et le développement continu, The Residency offre un départ transformateur pour les professionnels des médias en herbe prêts à avoir un impact.

Domaines de recrutement :

1. Planification des médias - Le rôle d’un coordinateur en planification des médias est de gérer notre produit de planification des médias en préparant et en présentant des plans médias, des propositions et des analyses. Ce rôle nécessite de travailler au sein d’une équipe de planification des médias intégrée afin de garantir que le produit repose sur des insights et de l’expérience, ce qui permet des exécutions médias impeccables. 2.
2. Achat média - Le rôle d’un coordinateur en achat média est d’exécuter des campagnes traditionnelles et de superviser les négociations. Ce rôle nécessite de documenter tous les achats médias des clients et de préparer et présenter toute la documentation aux équipes de planification ou au client.
3. Programmatique – Le coordinateur programmatique travaillera sur la gestion des campagnes numériques, depuis la configuration et le marquage du site web jusqu'au dépannage et au support général.
4. Réseaux sociaux payants – Le coordinateur des réseaux sociaux payants est responsable de l'activité quotidienne des comptes et des médias sur les campagnes attribuées. Vous soutiendrez les spécialistes senior dans la stratégie des réseaux sociaux payants, l'exécution des campagnes et l'optimisation.
5. Recherche payante – Le coordinateur de la recherche payante est responsable de la performance et de l'exécution quotidiennes des campagnes attribuées. Vous soutiendrez les spécialistes senior dans le marketing sur les moteurs de recherche et l'optimisation.

Compétences et expérience souhaitées:

• Maîtrise de MS Office (Word, Excel, PowerPoint et Outlook) 
• Esprit analytique et capable de travailler rapidement et avec précision dans les feuilles de calcul Excel 
• Autonome et motivé(e) 
• Souci du détail 
• Capacité à travailler de manière indépendante 
• Capacité à gérer plusieurs projets simultanément et à respecter les délais 
• Professionnel(le), fiable, axé(e) sur les résultats 
• Passionné(e) par l'industrie des médias 
• Aptitudes à la narration 
• Eligible pour travailler au Canada 

Critères pour les résidents :

• Diplômé(e) (ou sur le point de l’être) d’un programme universitaire/college accrédité
• Passion pour l’industrie des médias
• Ne pas reprendre les études à l’automne 2026

Le programme commence par une orientation et une intégration dans l'entreprise, comprenant un atelier d'apprentissage complet commençant le mardi 12 mai 2026.

Comment postuler

• Étape 1 : Veuillez créer votre profil sur Greenhouse
• Étape 2 : Ensuite, soumettez vos entretiens vidéo auto-enregistrés sur Sparkhire ici : https://hire.li/brkpCK0kv7xLaVN9uOCrH

La date limite pour postuler sera le 25 février 2026.

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Looking to launch your career in media? The Residency is your gateway to success!

The Residency is an industry-leading, full-time paid training program dedicated to developing the next generation of media professionals. Designed for recent graduates and early-career talent, this immersive program combines hands-on experience with structured learning to build real-world skills in a range of media functions.

Rooted in experiential learning and supported by a custom curriculum, The Residency provides practical on-the-job training across disciplines such as media planning, buying, analytics, strategy, and more, all within one of the world’s most respected media networks. Residents are integrated directly into teams from day one - working on meaningful tasks, collaborating with industry experts, and gaining exposure to global agency partners.

 Throughout the program, participants develop applicable media-industry knowledge, professional capabilities, and broad business acumen, forming a strong foundation for a successful career in media. In addition to formal training, Residents may participate in signature experiences like simulated client pitch projects that reinforce strategic thinking and presentation skills. With access to a global network of leading agencies and a culture that values diversity, innovation, and continuous development, The Residency offers a transformative start for aspiring media professionals ready to make an impact.

Hiring Areas:

1. Media Planning -The role of a Media Planning Coordinator is to manage our media planning product through preparing and presenting media plans, proposals, and analysis. This role requires you to work as part of an integrated media planning team to ensure the product is grounded in insights and experience, resulting in flawless media executions. 
2. Media Buying -The role of a Media Buying Coordinator is to execute traditional campaigns and oversee negotiations. This role requires you to document all client media buys and prepare and present all documentation to planning teams or client. 
3. Programmatic – The Programmatic Coordinator will work on digital campaign management, from set up and website tagging to troubleshooting and general support. 
4. Paid Social -The Paid Social Coordinator is responsible for day-to-day account and media activity on assigned campaigns. You will support Senior Specialists with paid social media strategy, campaign execution, and optimization. 
5. Paid Search -The Paid Search Coordinator is responsible for day-to-day campaign performance and execution on assigned campaigns. You will support Senior Specialists with search engine marketing and optimization. 

Desired Skills & Experience 

• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) 
• Analytical mindset and able to work within Excel spreadsheets quickly & accurately 
• Motivated self-starter 
• Detail-oriented 
• Ability to work independently 
• Ability to juggle multiple projects and work well under deadlines 
• Professional, reliable, results-oriented 
• Enthusiastic about the media industry 
• Storytelling abilities 
• Eligible to work in Canada 

Resident Criteria 

• Graduating (or graduated) from an accredited college/university program 
• Passion for the media industry 
• Not returning to school in the Fall of 2026

The Residency program commences with an in-depth orientation and onboarding to the business, inclusive of a comprehensive learning workshop called the Media Bootcamp starting on Tuesday, May 12th, 2026.

How to Apply 

• Step 1: Please create your profile on Greenhouse
• Step 2: Then submit your Sparkhire self-recorded video here:https://hire.li/brkpCK0kv7xLaVN9uOCrH

Deadline to Apply will be February 25th, 2026.

Looking to launch your career in media? The Residency is your gateway to success!

The Residency is an industry-leading, full-time paid training program dedicated to developing the next generation of media professionals. Designed for recent graduates and early-career talent, this immersive program combines hands-on experience with structured learning to build real-world skills in a range of media functions.

Rooted in experiential learning and supported by a custom curriculum, The Residency provides practical on-the-job training across disciplines such as media planning, buying, analytics, strategy, and more, all within one of the world’s most respected media networks. Residents are integrated directly into teams from day one - working on meaningful tasks, collaborating with industry experts, and gaining exposure to global agency partners.

 Throughout the program, participants develop applicable media-industry knowledge, professional capabilities, and broad business acumen, forming a strong foundation for a successful career in media. In addition to formal training, Residents may participate in signature experiences like simulated client pitch projects that reinforce strategic thinking and presentation skills. With access to a global network of leading agencies and a culture that values diversity, innovation, and continuous development, The Residency offers a transformative start for aspiring media professionals ready to make an impact.

Hiring Areas:

1. Media Planning - The role of a Media Planning Coordinator is to manage our media planning product through preparing and presenting media plans, proposals, and analysis. This role requires you to work as part of an integrated media planning team to ensure the product is grounded in insights and experience, resulting in flawless media executions. 
2. Media Buying - The role of a Media Buying Coordinator is to execute traditional campaigns and oversee negotiations. This role requires you to document all client media buys and prepare and present all documentation to planning teams or client. 
3. Programmatic – The Programmatic Coordinator will work on digital campaign management, from set up and website tagging to troubleshooting and general support. 
4. Paid Social - The Paid Social Coordinator is responsible for day-to-day account and media activity on assigned campaigns. You will support Senior Specialists with paid social media strategy, campaign execution, and optimization. 
5. Paid Search - The Paid Search Coordinator is responsible for day-to-day campaign performance and execution on assigned campaigns. You will support Senior Specialists with search engine marketing and optimization. 

 Desired Skills & Experience 

• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) 
• Analytical mindset and able to work within Excel spreadsheets quickly & accurately 
• Motivated self-starter 
• Detail-oriented 
• Ability to work independently 
• Ability to juggle multiple projects and work well under deadlines 
• Professional, reliable, results-oriented 
• Enthusiastic about the media industry 
• Storytelling abilities 
• Eligible to work in Canada 

Resident Criteria 

• Graduating (or graduated) from an accredited college/university program 
• Passion for the media industry 
• Not returning to school in the Fall of 2026

The Residency program commences with an in-depth orientation and onboarding to the business, inclusive of a comprehensive learning workshop called the Media Bootcamp starting on Tuesday, May 12th, 2026.

How to Apply

• Step 1: Please create your profile on Greenhouse by uploading your resume
• Step 2: Then submit your Sparkhire self-recorded video interviews here: https://hire.li/G2DLryeKC5ujEKK6MgPsz

Deadline to apply has been extended to February 25, 2026.

 Expected Salary: $40,000 - $43,000

Technical Enablement Specialist

Reports To: VP, Services

Location: Montreal, QC /(Hybrid: work from home or the office, your choice)

About us

Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world.

About the role

The Technical Enablement Specialist, part of the Services Department, is a critical, multi-faceted role responsible for accelerating business growth and operational efficiency by bridging product gaps through custom technical solutions. This individual leverages deep expertise in APIs, scripting, and development to build bespoke client integrations, deploy non-productizable applications, automate internal service processes, and lead technical training initiatives across Broadsign, directly impacting customer success and internal team scalability.

What to expect

Internal Training & Onboarding

• Curriculum Design: Develop and maintain a rigorous onboarding program for Services roles (Support Specialist, Technical Specialists, Product Specialists, Technical Account Managers and Programmatic Technical Specialists)
• Continuous Learning: Participate in Product review and lead "Level Up" sessions on new product features, advanced troubleshooting, and emerging industry trends.
• Knowledge Management: Maintain a searchable internal knowledge base to ensure technical "tribal knowledge" is documented and accessible.

External Training & Certification Program

• Certification Roadmap: Design and manage a tiered external certification program that validates the expertise of our partners and customers.
• Content Creation: Produce high-quality external-facing technical labs, video tutorials, and assessment exams.
• LMS Administration: Manage the Learning Management System (LMS) to track external user progress, badge issuance, and program ROI.

Services Strategy & Operational Efficiency

• Leadership Partnership: Collaborate with the VP/Directors of Services to pinpoint new service offerings or address existing operational shortcomings, thereby enabling the Services team to scale effectively in support of Broadsign's growth objectives.
• Process Optimization: Collaborate closely with the VP and Directors of Services to ensure all Services team members comply with and adhere to documented and maintained standard operating procedures (SOPs). You will also be responsible for documenting and maintaining SOPs.
• Data-Driven Enablement: Collaborate with the VP/Directors of Services to establish, define, and oversee key performance indicator (KPI) reporting for the Services team. This involves working with the internal Data Services team to develop and build the necessary reports.
• AI-Assistance Tool Optimization and Content Improvement: Monitor and analyze the performance of the customer-facing AI-Assistance tool. This involves reviewing customer feedback, defining necessary actions for improvement (e.g., enhancing efficiency and accuracy), and either creating new knowledge base articles or collaborating with the Product Documentation team to update and improve existing customer-facing content.

What you need to perform in this job

• Experience in the adtech industry
• 3-5+ years of experience in a technical role (Sales Engineer, Consultant,  Technical Trainer or Technical Enablement Specialist) 
• Proven track record of creating educational content that is engaging, not just informative. You know how to explain complex concepts to a beginner. As an international company, being able to use technology to provide multilingual content is essential.
• Successfully created and managed an external certification program, achieving a high rate of participation.
• Analyze business operations to identify inefficiencies, then define, implement, and/or oversee solutions for process improvements.
• Proficiency in utilizing Learning Management Systems (LMS) like Absorb LMS and Customer Relationship Management (CRM) tools like Salesforce is essential. Additionally, experience with content creation tools is required.
• Experience with Salesforce Agentforce or equivalent AI productivity tools is a significant plus.

What we bring to the table

• Retirement Savings: Group RRSP with a 50% employer matching up to 4% of your salary.
• Wellness: $500 annual Wellness fund for mental/physical health and office-related expenses.
• Comprehensive Benefits: Complete company insurance plan (health, dental, vision, travel) effective from day one (100% employer-paid). $500 annual Health Care Savings Account (HCSA) for additional health-related expenses.Unlimited access to the virtual healthcare platform (Telus Health).
• Paid Time Off: Minimum 3 weeks vacation, 5 floater days, 5 sick/personal days, and 2 volunteer days.
• Financial Perks: Transportation reimbursement for travel to a Broadsign office.
• Family Support: Parental leave salary supplement.
• Growth Opportunities: Training & development opportunities with a yearly budget to support professional growth, 3 paid training days per year.

At Broadsign, we value the varied social identities that make up our community. We recognize talent comes in different forms and encourage applications that reflect different backgrounds and experiences. Our promise is to be an inclusive employer and partner, open to learning, with thoughtful strategies and practices that amplify the different voices of our industry.

Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and partners in Quebec as necessary. French-language training is offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.

Fluent English is required for this position in order to communicate with colleagues, clients and partners (or suppliers) located outside Quebec and to understand the technical and scientific documentation used in our industry

Role: Math Teacher

Job type: Part-Time (12 - 20 hours per week)

Location: Remote

Intended Start Date: ASAP

Who we are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Whom we are looking for:

Think Academy is looking for Part-time Remote Math Teacher. Teachers are expected to understand math concepts, prepare classes based on Think Academy's curriculum, deliver engaging and age-appropriate math lessons, explaining concepts, demonstrating problem-solving techniques, and using various teaching methods to meet the diverse needs of students. Teaching Language is English.

What You Will Do:

• Teach elementary-level mathematics virtually through the Think Academy Teaching Platform.
• Actively engage and manage an online classroom of up to 18 students.
• Prepare and deliver lessons using Think Academy's curriculum and teaching guidance.
• Grade homework and provide other essential teaching-related services.
• Communicate effectively with students and parents, offering timely and personalized feedback.
• Typically work 12-20 hours per week(depending on number of classes you take), primarily during weekends or weekday afternoons.

How You Can Be Qualified:

• Bachelor’s degree or above; All majors are welcome; Education, or STEM-related majors are preferred
• You are still eligible to apply if you are still pursuing or in progress of obtaining a Bachelor's degree
• Prior math teaching experiences is not required, but a plus
• Elementary math competition learning or teaching experience is a plus
• Can commit to at least one whole semester teaching starting from 2026 Spring semester (Summer: June - Aug; Fall: Aug – Dec; Spring: Jan - May)
• Available and willing to work during weekday evenings and weekends
• Super passionate about teaching and education industry, and highly responsible and love to get along with kids
• Excellent communication and interpersonal skills

Pay Range:

• USD 45/hr or CAD 60/hr; teachers will be assigned roughly 3 - 7 classes per week
• Pay Structure: Teaching Fee * Number of Classes + Student Retention Bonus (Targeted at 15% of Teaching Fee) + Training Allowance
• Please ask your recruiter for more information about pay rate

Notice to applicants:

We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

As a Senior AI Engineer, you’ll take responsibility for integrating AI into Khan Academy product features, collaborating with our Product Management, Design, Engineering, and Content teams to develop tools and processes that ensure the consistency and quality of AI implementations. 

You will:

• Collaborate with designers, product managers, and engineers to build AI-driven features that support education use cases
• Develop test datasets and evaluation criteria for the evaluation of AI outputs
• Measure, maintain, and improve AI output quality over time via experimentation with prompting, scaffolding, and implementation architectures

WHAT YOU BRING 

• Technical Proficiency: You have experience working in software engineering, data science, or related technical roles. Experience with python and/or go preferred.
• Applied AI experience: You understand what generative AI models are good at and how to elicit the best performance from them. You have a knack for structured, analytical thought, and you’re detail-oriented with high standards for quality. You understand techniques—including prompt chaining, RAG, tool-calling, and fine-tuning—for guiding generative AI outputs in service of a robust and performant enterprise product.
• Strong technical project management skills: our Senior Software Engineers often lead projects that involve multiple engineers.
• Testing and quality assurance: You’re committed to a careful, iterative, data-driven approach for optimization, innovation,  and continuous experimentation. You have experience developing evaluation data sets for benchmarking model fit and task-specific performance.
• Data Analysis: You know how to analyze interaction data, both programmatically and manually, to identify actionable insights to optimize the user experience. You have experience using data to inform strategic decisions.
• Research: You keep informed about developments in AI and take an active interest in emerging research and industry trends, and you understand the implications for our product’s competitiveness and performance.
• Communication: Your strong communication skills help you collaborate effectively with cross-functional teams, including educators, developers, and designers. You can explain technical concepts and create high quality documentation.
• Collaboration: You have a history of working cross-functionally to achieve shared success in organization-wide goals and projects.
• Growth mindset: You’re adaptable to a fast-paced environment, and open to learning new tools and tech.
• Ethical Considerations and Bias Mitigation: You’re aware of ethical considerations in AI and machine learning, especially in an educational context, and are familiar with strategies for mitigating bias.
• Domain understanding: You have a solid understanding of education technology, curriculum development, and learning science.

Background/experience

• 5+ years of transferrable technical experience (e.g., software engineering, ML engineering, data science)
• 2+ years applying AI, machine learning, and natural language processing concepts to real world problems.
• 1+ years experience related to education (ed tech, instructional design, learning science research, teaching, etc.)
• A high level familiarity with the architecture and operation of large language models, and a nuanced understanding of their capabilities and limitations.
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority
• 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The compensation band for this role is $137,871 - $172,339 USD annually for candidates based in the United States and $186,306 - $232,883 CAD annually for candidates based in Canada. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. 

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org

Are you a master of education fluent in French eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of teaching, learning, and academic support. With high‑quality training data, tomorrow’s AI can personalize learning experiences, support multilingual classrooms, and make high-quality education accessible to learners everywhere. That training data begins with you—we need your expertise to help power the next generation of AI.

We’re looking for education specialists who live and breathe curriculum development, instructional design, pedagogy, assessment strategies, educational psychology, classroom technology, and inclusive teaching—especially with experience in French-speaking education systems. You’ll challenge advanced language models on topics like lesson planning, differentiated instruction, learning standards, student engagement, bilingual education, teacher training, and formative and summative evaluation—documenting every failure mode so we can harden model reasoning.

On a typical day, you will converse with the model in both English and French on real-world education scenarios and theoretical questions, verify pedagogical soundness and factual accuracy, capture reproducible error traces, and suggest improvements to our prompt engineering and evaluation metrics.

A master’s degree in education, instructional design, educational psychology, or a closely related field is ideal; fluency in French, classroom or curriculum development experience, and familiarity with both traditional and digital learning environments signal fit. Clear, metacognitive communication—“showing your work”—is essential.

Ready to turn your education expertise and French fluency into the knowledge base for tomorrow’s AI? Apply today and start teaching the model that will teach the world.

We offer a pay range of $8-to- $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Job title: Education Specialist (Fluent in French) – AI Trainer
Employment type: Contract
Workplace type: Remote
Seniority level: Mid‑Senior Level