The Role

We’re currently hiring Senior Academic Advisors across multiple Inspira Education Group brands.

We’re looking for a driven, entrepreneurial Senior Academic Advisor with a strong ownership mindset. Someone who thrives in a fast-paced, mission-driven environment and is eager to help students achieve their academic dreams. You’ll play a key role in driving revenue growth through inbound sales, while also helping to build and refine the systems and processes that will allow our sales function to scale in the future.

This is one of the most impactful roles at Inspira. As the first point of contact for parents and students exploring our programs, you’ll set the tone for their entire experience. The trust, empathy, and expertise you bring to these conversations often become the deciding factors in their choice to work with us. You’ll guide them through one of the most meaningful decisions of their lives- investing in their education and future success.

What You'll Do

• Lead consultative intro calls (inbound) with parents and students to understand their goals, explain the admissions process, and recommend the right Inspira programs and packages based on their needs
• Own the relationship with prospective students and families from first touch through enrollment by building trust, offering guidance, and ensuring a smooth and positive experience throughout their journey
• Follow up strategically and consistently to stay connected with prospects, anticipate questions or concerns, and help them confidently decide to partner with Inspira
• Experiment and innovate—test new scripts, refine messaging, and explore creative follow-up strategies to maximize conversion rates and continuously improve the enrollment experience
• Close deals across a range of programs and services, meeting or exceeding monthly and quarterly sales goals
• Collaborate cross-functionally with the marketing, counseling, and finance teams to ensure seamless handoffs, strong alignment, and an exceptional customer experience
• Stay informed on competitor offerings and market trends; provide real-time feedback to founders and leadership to shape product, pricing, and go-to-market strategy
• Leverage HubSpot CRM to manage the full sales cycle—tracking leads, logging communications, creating email templates, forecasting revenue, and maintaining data integrity across all stages
• Forecast enrollments accurately by managing deal stages, values, and close dates in HubSpot
• Support onboarding and customer success for newly enrolled students to ensure a strong start and high satisfaction

Who You Are

• 3–5 years of experience in inbound sales within a service-oriented or consultative environment, ideally with sales cycles under 2–3 months
• Proven success selling premium or high-value service packages (ACV $5,000+), with a track record of exceeding targets and delivering exceptional client experiences
• Excellent communication skills. You’re confident presenting, writing, and speaking with clarity, empathy, and professionalism
• Strong CRM proficiency, preferably in HubSpot (or similar tools), with a knack for maintaining clean data and using systems to drive performance
• Comfort with data and reporting, including experience using Excel or Google Sheets to build and interpret dashboards
• Nice to Have: Prior experience in education, admissions, or academic consulting sales

What We Value

As a fast-growing startup, every team member plays a pivotal role in shaping our culture and driving our success. At Inspira, we’re looking for people who embody these core values:

• Winning Attitude: You find a way to succeed. You dig deeper to understand the “why” behind a no, and you don’t stop until you’ve found a solution
• Curiosity: You constantly push yourself to learn, experiment, and improve. You’re open to new ideas and you see setbacks as opportunities to grow
• Genuine Relationships: You lead with empathy and integrity. Parents and students trust us with one of the most important decisions of their lives, and you honor that by building authentic, human connections
• Smart and Hard Work: You combine awareness and judgment with effort and discipline. You know when to think strategically and when to roll up your sleeves
• Humility and Teamwork: You celebrate collective success over individual wins. You welcome feedback, learn from mistakes, and support those around you

Compensation

OTE: $180,000-$200,000

The Role

We’re currently hiring Senior Enrollment Managers across multiple Inspira Education Group brands.

We’re looking for a driven, entrepreneurial Senior Enrollment Manager with a strong ownership mindset. Someone who thrives in a fast-paced, mission-driven environment and is eager to help students achieve their academic dreams. You’ll play a key role in driving revenue growth through inbound sales, while also helping to build and refine the systems and processes that will allow our sales function to scale in the future.

This is one of the most impactful roles at Inspira. As the first point of contact for parents and students exploring our programs, you’ll set the tone for their entire experience. The trust, empathy, and expertise you bring to these conversations often become the deciding factors in their choice to work with us. You’ll guide them through one of the most meaningful decisions of their lives- investing in their education and future success.

What You'll Do

• Lead consultative intro calls (inbound) with parents and students to understand their goals, explain the admissions process, and recommend the right Inspira programs and packages based on their needs
• Own the relationship with prospective students and families from first touch through enrollment by building trust, offering guidance, and ensuring a smooth and positive experience throughout their journey
• Follow up strategically and consistently to stay connected with prospects, anticipate questions or concerns, and help them confidently decide to partner with Inspira
• Experiment and innovate—test new scripts, refine messaging, and explore creative follow-up strategies to maximize conversion rates and continuously improve the enrollment experience
• Close deals across a range of programs and services, meeting or exceeding monthly and quarterly sales goals
• Collaborate cross-functionally with the marketing, counseling, and finance teams to ensure seamless handoffs, strong alignment, and an exceptional customer experience
• Stay informed on competitor offerings and market trends; provide real-time feedback to founders and leadership to shape product, pricing, and go-to-market strategy
• Leverage HubSpot CRM to manage the full sales cycle—tracking leads, logging communications, creating email templates, forecasting revenue, and maintaining data integrity across all stages
• Forecast enrollments accurately by managing deal stages, values, and close dates in HubSpot
• Support onboarding and customer success for newly enrolled students to ensure a strong start and high satisfaction

Who You Are

• 3–5 years of experience in inbound sales within a service-oriented or consultative environment, ideally with sales cycles under 2–3 months
• Proven success selling premium or high-value service packages (ACV $5,000+), with a track record of exceeding targets and delivering exceptional client experiences
• Excellent communication skills. You’re confident presenting, writing, and speaking with clarity, empathy, and professionalism
• Strong CRM proficiency, preferably in HubSpot (or similar tools), with a knack for maintaining clean data and using systems to drive performance
• Comfort with data and reporting, including experience using Excel or Google Sheets to build and interpret dashboards
• Nice to Have: Prior experience in education, admissions, or academic consulting sales

What We Value

As a fast-growing startup, every team member plays a pivotal role in shaping our culture and driving our success. At Inspira, we’re looking for people who embody these core values:

• Winning Attitude: You find a way to succeed. You dig deeper to understand the “why” behind a no, and you don’t stop until you’ve found a solution
• Curiosity: You constantly push yourself to learn, experiment, and improve. You’re open to new ideas and you see setbacks as opportunities to grow
• Genuine Relationships: You lead with empathy and integrity. Parents and students trust us with one of the most important decisions of their lives, and you honor that by building authentic, human connections
• Smart and Hard Work: You combine awareness and judgment with effort and discipline. You know when to think strategically and when to roll up your sleeves
• Humility and Teamwork: You celebrate collective success over individual wins. You welcome feedback, learn from mistakes, and support those around you

Compensation

OTE: $180,000-$200,000

The Role

We’re currently hiring Senior Account Executives across multiple Inspira Education Group brands.

We’re looking for a driven, entrepreneurial Senior Account Executive with a strong ownership mindset. Someone who thrives in a fast-paced, mission-driven environment and is eager to help students achieve their academic dreams. You’ll play a key role in driving revenue growth through inbound sales, while also helping to build and refine the systems and processes that will allow our sales function to scale in the future.

This is one of the most impactful roles at Inspira. As the first point of contact for parents and students exploring our programs, you’ll set the tone for their entire experience. The trust, empathy, and expertise you bring to these conversations often become the deciding factors in their choice to work with us. You’ll guide them through one of the most meaningful decisions of their lives- investing in their education and future success.

What You'll Do

• Lead consultative intro calls (inbound) with parents and students to understand their goals, explain the admissions process, and recommend the right Inspira programs and packages based on their needs
• Own the relationship with prospective students and families from first touch through enrollment by building trust, offering guidance, and ensuring a smooth and positive experience throughout their journey
• Follow up strategically and consistently to stay connected with prospects, anticipate questions or concerns, and help them confidently decide to partner with Inspira
• Experiment and innovate—test new scripts, refine messaging, and explore creative follow-up strategies to maximize conversion rates and continuously improve the enrollment experience
• Close deals across a range of programs and services, meeting or exceeding monthly and quarterly sales goals
• Collaborate cross-functionally with the marketing, counseling, and finance teams to ensure seamless handoffs, strong alignment, and an exceptional customer experience
• Stay informed on competitor offerings and market trends; provide real-time feedback to founders and leadership to shape product, pricing, and go-to-market strategy
• Leverage HubSpot CRM to manage the full sales cycle—tracking leads, logging communications, creating email templates, forecasting revenue, and maintaining data integrity across all stages
• Forecast enrollments accurately by managing deal stages, values, and close dates in HubSpot
• Support onboarding and customer success for newly enrolled students to ensure a strong start and high satisfaction

Who You Are

• 3–5 years of experience in inbound sales within a service-oriented or consultative environment, ideally with sales cycles under 2–3 months
• Proven success selling premium or high-value service packages (ACV $5,000+), with a track record of exceeding targets and delivering exceptional client experiences
• Excellent communication skills. You’re confident presenting, writing, and speaking with clarity, empathy, and professionalism
• Strong CRM proficiency, preferably in HubSpot (or similar tools), with a knack for maintaining clean data and using systems to drive performance
• Comfort with data and reporting, including experience using Excel or Google Sheets to build and interpret dashboards
• Nice to Have: Prior experience in education, admissions, or academic consulting sales

What We Value

As a fast-growing startup, every team member plays a pivotal role in shaping our culture and driving our success. At Inspira, we’re looking for people who embody these core values:

• Winning Attitude: You find a way to succeed. You dig deeper to understand the “why” behind a no, and you don’t stop until you’ve found a solution
• Curiosity: You constantly push yourself to learn, experiment, and improve. You’re open to new ideas and you see setbacks as opportunities to grow
• Genuine Relationships: You lead with empathy and integrity. Parents and students trust us with one of the most important decisions of their lives, and you honor that by building authentic, human connections
• Smart and Hard Work: You combine awareness and judgment with effort and discipline. You know when to think strategically and when to roll up your sleeves
• Humility and Teamwork: You celebrate collective success over individual wins. You welcome feedback, learn from mistakes, and support those around you

Compensation

OTE: $180,000-$200,000

The Role

The Performance Marketing Manager on our team will help shape and execute our performance marketing strategies. In this role, you’ll have the opportunity to influence how people discover and engage with our ed-tech services. Your work will directly support client acquisition and revenue goals as you test new platforms, analyze performance, and stay current with the rapidly evolving digital landscape. You’ll contribute to building a high-velocity, data-driven engine to acquire, activate, and engage clients.

Working closely with the Director of Performance Marketing and our co-founders while collaborating across teams, you’ll support go-to-market initiatives that drive client acquisition and strengthen how we reach our audience through paid media, experimentation, and conversion rate optimization.

This role requires strong analytical abilities, a data-driven mindset, and hands-on execution across paid media and website performance.

This is an in-person role that requires 5 days a week attendance in our NYC office (Gramercy)

What You'll Do

• Support and execute the direct-to-consumer growth strategy across channels such as Google Ads, Meta, TikTok Ads, etc., with the ability to manage campaigns end-to-end
• Test and evaluate new growth channels and tactics
• Optimize campaigns, audiences, and creative strategy to improve ROAS across the performance marketing ecosystem
• Conduct A/B testing, cohort analysis, and customer segmentation to improve campaign performance
• Use SQL and/or Python to support deeper analysis, forecasting, and customer insights (nice to have)
• Help develop forecasting models and assist with performance reporting across marketing funnels
• Partner with the data team to support attribution modeling and channel evaluation
• Work with other marketing channel owners to share insights and consumer behavior trends
• Contribute to full-funnel KPI planning, tracking, and reporting
• Analyze marketing performance metrics to guide budget allocation and optimization decisions
• Support our CRO initiatives and help optimize client touchpoints to increase ROI
• Build collaborative relationships with product, customer experience, tech, and sales teams
• Contribute to a culture of experimentation, learning, and rapid iteration
• Provide input that helps the Marketing team hit revenue goals while maintaining our brand and customer-first mindset
• Stay informed on industry trends, competitive benchmarks, and best practices in performance marketing
• Potentially mentor or guide junior team members as the team grows

Who You Are

• 4+ years of experience in performance marketing or paid media roles, with a strong track record of contributing to measurable results
• Solid understanding of paid search and paid social, with familiarity across additional digital channels and their best practices
• Hands-on experience with key advertising platforms (e.g., Google Ads, Meta Ads, LinkedIn Ads, etc.)
• Strong analytical skills and comfort making data-driven decisions tied to CAC and ROAS goals
• Familiarity with marketing automation and attribution tools
• Experience with web analytics tools (e.g., Google Analytics) and comfort extracting and interpreting data
• Strong organizational and project management skills, with the ability to manage multiple campaigns at once
• Clear and effective communication skills, including the ability to present insights simply
• Experience with marketing automation platforms and CRM systems is a plus
• Basic SQL/Python knowledge is a bonus, but not required

What We Look For

• A passion for cultivating authentic connections
• Individuals who embody a winning attitude
• A mindset fueled by curiosity
• Determination to hustle and overcome challenges
• An infectious enthusiasm and adaptability
• Boundless energy and relentless tenacity

Compensation

The targeted pay range for this role is: $90,000-$120,000. Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team and geographic location. The pay range is subject to the discretion of the Company.

The Role

We’re looking for a strategic, hands-on Director of Lifecycle Marketing to drive acquisition and engagement across our portfolio of brands. In this role, you’ll own our full CRM communication strategy by optimizing engagement with existing contacts while expanding our email list and driving more free consultations.

You’ll lead campaign execution, A/B testing, and personalization efforts, supported by a CRM Manager, to maximize performance without compromising brand integrity. You’ll collaborate closely with marketing, product, and sales teams to refine our push notification strategy and deepen app engagement.

You’ll thrive in this role if you’re a data-driven marketer with a strong analytical mindset, deep expertise in platforms like Braze, Iterable, or HubSpot, and a passion for continuous experimentation. You’re comfortable balancing strategic thinking with tactical execution and enjoy working cross-functionally with Sales, SEO, Performance Marketing, Online Events, Customer Success, and Social Media teams to launch programs that deliver results.

Your north star metric? Consultations generated from our contact database.

If you’re excited to build impactful lifecycle programs that create meaningful customer relationships and drive real business outcomes then we’d love to hear from you.

This is an in-person role requiring 5 days/week in our NYC office (Gramercy).

What You'll Do

• Own the end-to-end strategy and execution of lifecycle marketing programs, building clear and personalized user journeys that drive acquisition, engagement, conversion, and retention
• Analyze cohort and segment performance regularly to uncover trends, understand the “why” behind user behavior, and develop actionable insights that inform strategy
• Develop and execute a robust experimentation roadmap to increase acquisition, engagement, and lifetime value through A/B testing and continuous optimization
• Create and manage sophisticated email and SMS campaigns, including drip sequences, targeted newsletters, transactional messages, and upgrade flows, all aimed at increasing product engagement and driving conversion
• Identify drop-off points within the user journey and implement targeted, trigger-based campaigns to address friction and improve key KPIs
• Ensure compliance with deliverability best practices and maintain a strong sender reputation across all messaging platforms (email and SMS)
• Leverage customer segmentation and persona development to tailor messaging, offers, and campaigns that resonate with high-potential customer groups
• Collaborate closely with the data team to define and build end-to-end lifecycle reporting and track performance across channels
• Lead and grow a team of lifecycle marketers, acting as both a player and coach — mentoring team members, advocating for their work, and rolling up your sleeves to contribute directly when needed
• Ensure consistent and personalized messaging across the funnel, delivering the right message to the right person at the right time through the right channel
• Track and report on campaign performance and KPIs, such as lead volume, conversion rates, pipeline growth, LTV, and ROI; provide recommendations to optimize results
• Forecast marketing outcomes and track progress toward growth and revenue goals
• Stay on the cutting edge of AI and martech tools, proactively identifying and implementing technologies that improve efficiency, personalization, and performance across lifecycle programs

Who You Are

• 6–8+ years of lifecycle marketing experience, ideally in high-consideration or long-sales-cycle environments that require thoughtful lead nurturing strategies
• 2–3 years of experience managing and scaling high-performing teams
• Deep expertise in HubSpot; familiarity with Braze, Iterable, or similar tools is a strong plus
• Proficiency in email and SMS marketing automation, including segmentation, triggers, and personalized flows
• Bonus points for experience working with customer data platforms (CDPs) like Simon Data, Iterable, or Optimove
• Basic working knowledge of SQL and comfort querying data
• Strong understanding of HTML and template scripting languages (e.g., Jinja, Django, or ESP-specific templating systems)
• Exceptional copywriting skills with a proven ability to engage target audiences and iterate on messaging based on performance data
• Highly analytical mindset, with a track record of using data to inform campaign strategy and drive measurable results
• Familiarity with Looker or experience in data transformation is a plus
• A balance of creative thinking and analytical rigor. Someone who can conceptualize big ideas and dive into the data
• Comfortable rolling up your sleeves and getting into the weeds. A builder, not just a strategist
• Able to translate data into clear insights and actionable marketing strategies

What We Look For

• A passion for cultivating authentic connections
• Individuals who embody a winning attitude
• A mindset fueled by curiosity
• Determination to hustle and overcome challenges
• An infectious enthusiasm and adaptability
• Boundless energy and relentless tenacity
  
  

The targeted salary for this role is: $150,000 - 160,000. Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities and geographic location. The pay ratio between base pay and target incentive will be finalized at the offer. The pay range is subject to the discretion of the Company.

The Role

We’re expanding our CRM operations team and looking for a CRM Administrator to help scale and strengthen the systems and processes we’ve already begun building. This is a highly impactful role where you’ll partner closely with our existing CRM leadership and collaborate with marketing, sales, and student success teams to drive efficiency as we continue to grow globally.

In this role, you’ll support and enhance our CRM operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You’ll work hands-on in HubSpot, helping enable DTC sales motions, reporting, and day-to-day execution across teams. If you enjoy translating business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment, this role will be a great fit.

You’ll play a key role in scaling Inspira’s revenue funnel by supporting process improvements, enabling teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and brings a strong bias toward action, problem-solving, and continuous improvement.

This role requires 5-days a week in-office (Gramercy)

Responsibilities

• Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
• Define, develop, and implement sales, marketing, and student success support systems and scalable processes
• Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
• Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
• Assist the team in finding simple and scalable process solutions for day-to-day challenges
• Ensure data accuracy in HubSpot CRM
• Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms
• Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
• Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
• Write and maintain documentation for operation processes
• Prepare ad hoc analyses and participate in special projects as needed
• Create and maintain reports and dashboards that facilitate quick decision-making at scale
• Drive process improvement, adoption, and effectiveness at all levels of the sales process

Qualifications

• 4+ years of experience in Business, Sales, Success Operations, or a similar role
• Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
• Bachelor’s degree required, Masters degree preferred
• Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
• Strong knowledge and understanding of sales and customer success disciplines
• Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
• Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
• Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
• Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
• Commitment to drive actionable outcomes and results
• Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach
• High energy, humility, and the capacity to work effectively with diverse personalities
• This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”

What we look for

• A passion for cultivating authentic connections 
• Individuals who embody a winning attitude 
• A mindset fueled by curiosity 
• Determination to hustle and overcome challenges 
• An infectious enthusiasm and adaptability 
• Boundless energy and relentless tenacity

The Role

We’re expanding our CRM operations team and looking for a Marketing Operations Manager to help scale and strengthen the systems and processes we’ve already begun building. This is a highly impactful role where you’ll partner closely with our existing CRM leadership and collaborate with marketing, sales, and student success teams to drive efficiency as we continue to grow globally.

In this role, you’ll support and enhance our CRM operations by improving workflows, refining processes, and ensuring our systems evolve alongside the business. You’ll work hands-on in HubSpot, helping enable DTC sales motions, reporting, and day-to-day execution across teams. If you enjoy translating business needs into scalable CRM solutions and thrive in a fast-paced, collaborative environment, this role will be a great fit.

You’ll play a key role in scaling Inspira’s revenue funnel by supporting process improvements, enabling teams with the right tools and data, and contributing to actionable business insights. The ideal candidate is detail-oriented, proactive, and brings a strong bias toward action, problem-solving, and continuous improvement.

This is an in-person role requiring 5-days a week attendance in our Gramercy office.

Responsibilities

• Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
• Define, develop, and implement sales, marketing, and student success support systems and scalable processes
• Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
• Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
• Assist the team in finding simple and scalable process solutions for day-to-day challenges
• Ensure data accuracy in HubSpot CRM
• Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms
• Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
• Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
• Write and maintain documentation for operation processes
• Prepare ad hoc analyses and participate in special projects as needed
• Create and maintain reports and dashboards that facilitate quick decision-making at scale
• Drive process improvement, adoption, and effectiveness at all levels of the sales process

Qualifications

• 4+ years of experience in Business, Sales, Success Operations, or a similar role
• Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
• Bachelor’s degree required, Masters degree preferred
• Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
• Strong knowledge and understanding of sales and customer success disciplines
• Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
• Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
• Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
• Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
• Commitment to drive actionable outcomes and results
• Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business. Flexible team player with a proactive approach
• High energy, humility, and the capacity to work effectively with diverse personalities
• This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”

What we look for

• A passion for cultivating authentic connections 
• Individuals who embody a winning attitude 
• A mindset fueled by curiosity 
• Determination to hustle and overcome challenges 
• An infectious enthusiasm and adaptability 
• Boundless energy and relentless tenacity

The Role

As a Bookkeeper, you'll be the engine that keeps our sales process running smoothly. You'll work cross-functionally with sales, operations, and student success to make sure our pipeline is clean, our paperwork is in order, and our Enrollment Managers can stay focused on converting and supporting prospective students. This is a high-visibility, high-ownership role for someone early in their career who is obsessive about accuracy, consistency, and timely follow-up — and who wants to grow fast.

What You'll Do

Deal Administration & Contracts

• Prepare, send, and track client contracts and associated enrollment paperwork through the full signature cycle
• Follow up promptly with clients and Enrollment Managers to ensure agreements are signed and returned before service delivery begins
• Keep and maintain organized records of signed contracts, amendments, and client documentation

Pipeline & CRM Management

• Own day-to-day hygiene and accuracy of our CRM (HubSpot), ensuring contacts, deals, products and tickets are properly maintained.
• Update records consistently and in real time so the team is always working from current information.
• Manage and track the full student inquiry-to-enrollment pipeline, flagging bottlenecks and drop-off points to sales and leadership.

Data Hygiene & Integrity

• Audit CRM records on a recurring cadence: deduplicate contacts, enforce required fields, and clean up stale or malformed data.
• Define and enforce data entry standards so reporting is trustworthy at every level of the funnel.
• Build validation rules, required-field logic, and automated checks that prevent bad data from entering the system. 
• Reconcile CRM data against billing, contract, and enrollment systems to surface and fix discrepancies.
• Maintain documentation of data definitions, field usage, and naming conventions for the broader team.

Payments & Billing Operations

• Manage and reconcile our payment platforms (Stripe and PaySimple) ensuring transactions are accurately recorded as they come in.
• Own the collections process for late or outstanding payments — sending reminders, coordinating with clients, and escalating when necessary.
• Partner with leadership to refine payment policies, installment plan structures, and billing workflows as the business scales.
• Troubleshoot payment failures, disputes, and refund requests in a timely and professional manner.

Reporting & Analytics

• Pull lists, run standard reports, and surface accurate data to sales ops leadership to inform strategy and planning.

Process & Tooling

• Document sales workflows, playbooks, and SOPs as the team scales, and flag opportunities to streamline
• Help evaluate and roll out sales tools and integrations to reduce manual work and improve rep productivity.
• Stay current on CRM features, AI tools, and other tech that can make the team faster.

Cross-functional Collaboration

• Work seamlessly with the sales team: You'll be their go-to partner the moment a deal is posted.
• Partner with operations to ensure handoff processes are seamless and attribution is tracked correctly.
• Coordinate with the student success advising team to align on client issues and resolutions.

Administrative Support

• Handle ongoing data entry and documentation work that keeps records and processes current.
• Support onboarding of new sales ops tooling.

What We're Looking For

• 2+ years of experience in accounting, bookkeeping, sales operations, revenue operations, business operations, or a related analytical role.
• Impeccable communication skills, written and verbal, both internally and externally — you can move fast, set expectations clearly, and explain a contract, a missing form, or a deadline to a stressed client and leave them feeling supported.
• Demonstrated obsession with clean data: You can describe a data hygiene project you ran end-to-end.
• Hands-on experience or strong comfort with payment platforms such as Stripe and PaySimple.
• Experience managing contracts or deal documentation (e-signature tools like DocuSign or PandaDoc a plus).
• Proficiency in CRM platforms (HubSpot preferred) and comfort with learning new tools quickly.
• Strong Excel/Google Sheets skills; experience with BI tools (Looker, Tableau) is a plus.
• Detail-oriented with a knack for spotting process inefficiencies.
• Excellent organization and follow-through; you do not let tasks fall through the cracks and you build systems so they cannot.
• Comfortable with collections conversations — professional, persistent, and empathetic in follow-ups.
• Self-starter mentality; comfortable with ambiguity in a fast-paced startup environment.
• Curious about new tools and tech (AI, CRM features) that can make your workflows better.
• Genuine interest in education, admissions, or helping students achieve life-changing outcomes.

What We Offer

• Health, dental, and vision benefits
• Direct mentorship from senior leadership
• The chance to build something meaningful in the education space

Salary: $75,000

The Role

As a Sales Operations Associate, you'll be the engine that keeps our sales process running smoothly. You'll work cross-functionally with sales, operations, and student success to make sure our pipeline is clean, our paperwork is in order, and our Enrollment Managers can stay focused on converting and supporting prospective students. This is a high-visibility, high-ownership role for someone early in their career who is obsessive about accuracy, consistency, and timely follow-up — and who wants to grow fast.

What You'll Do

Deal Administration & Contracts

• Prepare, send, and track client contracts and associated enrollment paperwork through the full signature cycle
• Follow up promptly with clients and Enrollment Managers to ensure agreements are signed and returned before service delivery begins
• Keep and maintain organized records of signed contracts, amendments, and client documentation

Pipeline & CRM Management

• Own day-to-day hygiene and accuracy of our CRM (HubSpot), ensuring contacts, deals, products and tickets are properly maintained.
• Update records consistently and in real time so the team is always working from current information.
• Manage and track the full student inquiry-to-enrollment pipeline, flagging bottlenecks and drop-off points to sales and leadership.

Data Hygiene & Integrity

• Audit CRM records on a recurring cadence: deduplicate contacts, enforce required fields, and clean up stale or malformed data.
• Define and enforce data entry standards so reporting is trustworthy at every level of the funnel.
• Build validation rules, required-field logic, and automated checks that prevent bad data from entering the system. 
• Reconcile CRM data against billing, contract, and enrollment systems to surface and fix discrepancies.
• Maintain documentation of data definitions, field usage, and naming conventions for the broader team.

Payments & Billing Operations

• Manage and reconcile our payment platforms (Stripe and PaySimple) ensuring transactions are accurately recorded as they come in.
• Own the collections process for late or outstanding payments — sending reminders, coordinating with clients, and escalating when necessary.
• Partner with leadership to refine payment policies, installment plan structures, and billing workflows as the business scales.
• Troubleshoot payment failures, disputes, and refund requests in a timely and professional manner.

Reporting & Analytics

• Pull lists, run standard reports, and surface accurate data to sales ops leadership to inform strategy and planning.

Process & Tooling

• Document sales workflows, playbooks, and SOPs as the team scales, and flag opportunities to streamline
• Help evaluate and roll out sales tools and integrations to reduce manual work and improve rep productivity.
• Stay current on CRM features, AI tools, and other tech that can make the team faster.

Cross-functional Collaboration

• Work seamlessly with the sales team: You'll be their go-to partner the moment a deal is posted.
• Partner with operations to ensure handoff processes are seamless and attribution is tracked correctly.
• Coordinate with the student success advising team to align on client issues and resolutions.

Administrative Support

• Handle ongoing data entry and documentation work that keeps records and processes current.
• Support onboarding of new sales ops tooling.

What We're Looking For

• 2+ years of experience in accounting, bookkeeping, sales operations, revenue operations, business operations, or a related analytical role.
• Impeccable communication skills, written and verbal, both internally and externally — you can move fast, set expectations clearly, and explain a contract, a missing form, or a deadline to a stressed client and leave them feeling supported.
• Demonstrated obsession with clean data: You can describe a data hygiene project you ran end-to-end.
• Hands-on experience or strong comfort with payment platforms such as Stripe and PaySimple.
• Experience managing contracts or deal documentation (e-signature tools like DocuSign or PandaDoc a plus).
• Proficiency in CRM platforms (HubSpot preferred) and comfort with learning new tools quickly.
• Strong Excel/Google Sheets skills; experience with BI tools (Looker, Tableau) is a plus.
• Detail-oriented with a knack for spotting process inefficiencies.
• Excellent organization and follow-through; you do not let tasks fall through the cracks and you build systems so they cannot.
• Comfortable with collections conversations — professional, persistent, and empathetic in follow-ups.
• Self-starter mentality; comfortable with ambiguity in a fast-paced startup environment.
• Curious about new tools and tech (AI, CRM features) that can make your workflows better.
• Genuine interest in education, admissions, or helping students achieve life-changing outcomes.

What We Offer

• Health, dental, and vision benefits
• Direct mentorship from senior leadership
• The chance to build something meaningful in the education space

Salary: $75,000

The Role

Inspira Education Group is searching for a Head of Online Events to build and scale one of the most powerful growth engines in our company. This is not a “run a few webinars” role—this is your chance to architect a category-defining events machine that shapes how tens of thousands of students and parents experience our brand.

You’ll own the entire ecosystem—from creative vision and content strategy to flawless production, promotion, measurement, and team building.

For the first 2–3 months, you’ll be in the cockpit yourself: hosting events, crafting decks, talking to consultants, learning our audience inside out, and building the operational backbone. Then you’ll shift into building a team and scaling the volume, sophistication, and impact of our events across multiple brands.

If you’re a rare hybrid—a strategist with creative instincts, a designer with operational rigor, and a marketer who lives and breathes KPIs—this is your playground. You’ll get to be scrappy at the start, then build a well-oiled machine that drives massive, measurable results.

This is an in-person role requiring 5 days/week in our NYC office (Gramercy).

What You'll Do

Strategy, Creativity & Content Development

• Develop the full content calendar across all our verticals.
• Brainstorm and test new formats (AMAs, bootcamps, “day in the life,” panel discussions, masterclasses).
• Draft compelling hooks, angles, and narratives that maximize registrations and conversions.
• Collaborate with Sales to develop follow-up strategies that drive consultations and revenue.
• Develop high-impact script outlines, run-of-show docs, and creative briefs.

Production, Ops & Execution (Initially Hands-On)

• Serve as the primary webinar host or moderator early on.
• Build presentation decks with strong aesthetic judgment (visual hierarchy, typography, flow).
• Manage all GoToWebinar/Zoom technical logistics, troubleshooting, and QA.
• Coordinate independently with consultants, tutors, and presenters to gather materials, prepare them, and ensure high-quality delivery.
• Build all pre-event and post-event emails; collaborate with lifecycle team to improve automated flows.
• Ensure strong UTM tracking, funnel measurement, and reliable data accuracy.

Growth & Demand Generation

• Own event promotion strategy: landing pages, email copy, SMS, social media briefs, and paid support.
• Experiment with hooks, creative assets, incentives, and timing to increase signups.
• Drive KPI improvements across all key metrics such as registrations per event, cost per attendee, attendance rate, and revenue attributed.

Team Building & Management

• Train high-performing moderators and junior presenters.
• Know how to evaluate talent, give feedback, and—when necessary—make hard decisions about performance.
• Build SOPs, templates, automation, and workflows to make events scalable.

AI, Design, & Systems Efficiency

• Use AI tools to improve deck creation, clip editing, graphics, and copywriting workflows.
• Maintain a strong aesthetic bar—able to distinguish excellent vs mediocre design and copy.
• Work closely with the social team to repurpose webinar content into TikToks, Reels, YouTube clips.
• Help research and test offline event opportunities if strategically valuable (e.g., college fairs, MCAT meetups).

Who You Are

Ideal Professional Background

• 5–10 years experience in marketing, events, webinars, lifecycle, content, or growth.
• Proven track record of scaling webinar programs or owned content engines.
• Experience working in fast-paced growth environments.
• Education/test-prep/admissions background is a plus but not required.
• Experience with HubSpot and landing page builders is a bonus.

High Ownership

• Comfortable being an IC for the first few months.
• Aggressive mindset toward scaling volume while improving quality.

Creative + Analytical

• Can generate fresh ideas for topics, hooks, and formats.
• Numbers-driven: lives inside dashboards, funnels, and KPI targets.
• Strong experimentation mindset (A/B tests across everything: timings, creatives, presenters).

Managerial Ability

• Can hire, train, and manage talent.
• Excellent collaborator across Sales, SEO, Social, Lifecycle, and Ops.
• High emotional intelligence and strong communication skills.

Design & Aesthetic Judgment

• Can recognize and demand high-quality visuals and user experiences.
• Strong presentation-building ability; understands composition and flow.

Technical Fluency

• Deep comfort with webinar platforms (GTW, Zoom, etc.), automations, UTM tracking, and event ops.
• Ability to troubleshoot tech issues live under pressure.

AI-Native

• Natural at using AI for design, copy, production, and operational efficiency.

The Role

We are looking for Medical College Admission Test (MCAT) Tutors who are passionate about education and driven to help students succeed in MCAT test preparation and medical school admissions. If you love mentoring, test prep, and empowering others, this is the role for you. You’ll work one-on-one with students, create personalized MCAT study plans, and provide expert guidance to help them excel on every section of the MCAT exam. This is a part-time, remote, 1099 contract role that can be based anywhere in the United States or Canada.

Responsibilities

• Tutor students one-on-one on all sections of the MCAT exam
• Tailor an MCAT test prep curriculum to students’ needs
• Track and analyze student progress and performance
• Create and maintain project trackers to monitor MCAT preparation progress
• Keep students’ families up to date on academic progress and MCAT milestones
• Be passionate about education and an expert MCAT tutor and thought leader for your students

Qualifications

• Have a 4-year college degree (Bachelor’s Degree or higher is required)
• Tutor during after-school hours, including afternoons, evenings, and weekends
• Have previously taken the Medical College Admission Test (MCAT) (copy of official score report required)
• 1–2 years of previous teaching or tutoring experience desired
• Able to provide MCAT test preparation for the full exam and each section
• Superior attention to detail and ability to multitask and meet tight deadlines
• Comfortable teaching and coaching in a fully remote tutoring environment
• A baseline MCAT score of 521+

The Role

We are looking for a Senior Medical School Admissions Consultant who is an experienced physician with a deep understanding of the medical school admissions process. If you’re passionate about mentoring and guiding future physicians through medical school applications, this could be the perfect fit. In this role, you’ll work closely with students to build medical school application strategies, refine their personal statements, prepare for medical school interviews, and support them in choosing the right medical schools and programs. You’ll be a trusted coach throughout the med school admissions process, helping students present their strongest selves and gain admission to their top-choice medical schools. This is a part-time, remote, 1099 contract role that can be based anywhere in the United States or Canada.

Responsibilities

• Work with prospective medical school candidates, helping them identify opportunities to build their profile and draft compelling medical school application documents
• Manage relationships with applicants and families while providing strategic and tactical guidance on medical school selection, essays, resumes, recommendations, interviews, and the overall medical school admissions process
• Identify optimal medical programs and medical schools for individual students; provide feedback and guidance to students regarding their research on university programs and relevant admissions resources, finding alignment with the student’s background and goals
• Support students with project planning and application timeline management, helping them create and stick to effective timelines through Excel-based trackers
• Stay up to date on the medical school admissions process and programs to advise prospective and existing clients on appropriate school selection and the nuances of applying to medical school

Qualifications

• Admissions Committee Experience: Have served on a medical school admissions committee or admissions board with experience reviewing applications and making acceptance and rejection decisions, providing insights into the medical school selection process
• Completed an MD or DO degree
• 5–7 years of experience in education, coaching, tutoring, and/or medical school admissions consulting
• A passion for coaching
• Strong planning and organizational skills
• Strong English reading, writing, and editing skills, particularly for medical school essays and personal statements
• Strong verbal communication skills
• Expertise in project management and applicant tracking

The Role

We are looking for a Medical School Admissions Consultant! If you are currently in residency and passionate about mentorship, coaching, and helping students reach their full potential in the medical school admissions process, this could be the role for you. You’ll work closely with pre-med and medical school applicants to track their progress, strengthen their applications, and guide them through every step of the med school admissions journey, including AMCAS and AACOMAS applications. This is a part-time, remote, 1099 contract role that can be based anywhere in the United States or Canada.

Responsibilities

• Work with prospective medical school candidates and pre-med students, helping them identify opportunities to build their profile and draft compelling medical school application materials
• Manage relationships with applicants and families while providing strategic and tactical guidance on medical school selection, essays, resumes, letters of recommendation, interviews, and the overall medical school admissions process
• Identify optimal medical programs and medical schools for individual students; provide feedback and guidance to students regarding their research on university programs and relevant admissions resources, ensuring alignment with the student’s background and career goals
• Support students with project planning and application timeline management, helping them create and adhere to effective timelines through Excel-based trackers
• Stay up to date on the medical school admissions landscape, including program requirements and admissions criteria, to advise prospective and existing clients on appropriate school selection and the nuances of applying to medical school

Qualifications

• Currently in your residency program (MD or DO)
• Graduated from a U.S. medical school
• Previous experience on a medical school admissions committee, including reviewing applications and participating in acceptance and rejection decisions
• A passion for mentorship and coaching pre-med students
• Strong planning and organizational skills
• Strong English reading, writing, and editing skills, particularly for medical school essays and personal statements
• Strong verbal communication skills
• Expertise in project management and applicant tracking
• Experience in education, coaching, tutoring, or mentoring students

The Role

We are looking for a BS/MD Consultant! If you're a physician with a passion for mentoring, coaching, and education, this could be the perfect role for you! You’ll work closely with high school students, provide personalized guidance, monitor academic progress, and support them through every stage of the BS/MD admissions process. This is a part-time, remote, 1099 contract role that can be based anywhere in the United States or Canada.

Responsibilities

• Mentor prospective BS/MD (direct medical) students as they strengthen their academic and extracurricular profiles and craft standout application materials.
• Provide both strategic and hands-on support throughout the admissions process, including school selection, timelines, essays, interviews, resumes, and recommendations.
• Help students research and evaluate best-fit BS/MD and undergraduate programs, offering feedback to ensure alignment with their academic goals and personal interests.
• Keep students on track by supporting project planning and using tools like Excel-based trackers to manage key milestones and deliverables.
• Stay informed on trends and updates in college and BS/MD admissions to deliver advice that’s timely, relevant, and tailored to each student’s journey.

Qualifications

• MD or DO degree required
• Prior admissions committee experience at the undergraduate or medical school level
• Experience mentoring high school students, particularly in academic advising or college application support
• Familiarity with BS/MD and pre-med admissions processes, including school selection, application strategy, and interview preparation
• Proven success guiding students through competitive undergraduate admissions
• Strong organizational and project management skills with the ability to manage multiple students and timelines
• Excellent communication skills, both written and verbal

The Role

As a Senior Manager, Student Success, you’re the strategic mastermind behind the entire supply operations of Inspria’s marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student’s success.

You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students’ futures and Inspira’s continued growth.

This is 100% onsite role based in NYC, requiring 5 days a week attendance in our Gramercy office.

What You’ll Do

Customer Success & Escalations

• Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution
• Develop SOPs and escalation protocols to improve quality and reduce refund rates
• Build out processes to track and improve NPS, CSAT, and retention metrics
• Turn escalations into feedback loops that inform process improvements and product enhancements

Process Design & Operational Excellence

• Architect and implement new processes to improve counselor performance, student experience, and business efficiency
• Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity
• Build reporting systems that provide visibility into counselor utilization, escalation trends, and upsell success

New Product & Vertical Launches

• Lead operational planning and execution for new products, services, or verticals
• Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches
• Ensure backend systems, counselor training, and customer support are ready to scale with each new launch

Upsells & Cross-Sells

• Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies
• Train counselors and student success teams to identify upsell opportunities during client interactions
• Track and optimize upsell performance as a key driver of revenue per student

Student Feedback & Counselor Development

• Build structured student feedback loops to capture insights on counselor performance and overall experience
• Translate feedback into continuous improvement plans, counselor training, and operational refinements
• Partner with senior counselors to create mentorship and training programs that elevate overall quality

Team Leadership & Growth

• Support and collaborate with a small student success team, contributing to a culture of accountability, continuous learning, and high performance
• Help identify skill gaps and contribute to development plans that strengthen the team over time
• For the right person, there is potential to grow into a leadership role as Inspira scales — but above all, we're looking for someone who executes with excellence first

Who You Are

• 5-8+ years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment
• You've managed a small team of full-time employees (2–3 people) and know what it means to hire, coach, and develop others — but you're still hungry to grow as a leader yourself
• Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity
• Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus
• Hands-on experience working in a startup or high-growth marketplace business
• Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable
• Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck
• Thrive on ownership and autonomy, continuously improving processes and outcomes week over week
• Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists
• Energized by working with people and passionate about solving for both sides of a marketplace
• Collaborative, humble, and hardworking. You bring zero ego and a strong “roll-up-your-sleeves” mentality

What You'll Get

• A front-row seat at a fast-growing, mission-led company
• Autonomy to run an entire function, and real influence on the company’s future
• Founders who care deeply about impact, and give you space to run
• A chance to help thousands of students realize their dreams
• Competitive compensation, performance upside, and a clear growth path

The Role

As a Student Success Manager, you’re the strategic mastermind behind the entire supply operations of Inspria’s marketplace. You will be matching ambitious students with the perfect counselors to guide them through admissions and test prep journeys. You are the heartbeat of the student experience at Inspira, blending relationship management, operational excellence, and creative problem-solving to ensure every student’s success.

You'll collaborate closely with internal teams, students, and families, acting as the trusted advisor who navigates each student through their personalized roadmap toward achieving their academic goals. Your energy, empathy, and proactive approach will directly shape students’ futures and Inspira’s continued growth.

This is 100% onsite role based in NYC, requiring 5 days a week attendance in our Gramercy office.

What You’ll Do

Customer Success & Escalations

• Lead the customer escalation function to ensure fast, empathetic, and consistent issue resolution
• Develop SOPs and escalation protocols to improve quality and reduce refund rates
• Build out processes to track and improve NPS, CSAT, and retention metrics
• Turn escalations into feedback loops that inform process improvements and product enhancements

Process Design & Operational Excellence

• Architect and implement new processes to improve counselor performance, student experience, and business efficiency
• Leverage CRM and automation tools (HubSpot, etc.) to streamline workflows and maintain data integrity
• Build reporting systems that provide visibility into counselor utilization, escalation trends, and upsell success

New Product & Vertical Launches

• Lead operational planning and execution for new products, services, or verticals
• Collaborate cross-functionally across sales, marketing, product, and tech to ensure seamless launches
• Ensure backend systems, counselor training, and customer support are ready to scale with each new launch

Upsells & Cross-Sells

• Partner with sales and lifecycle marketing to design and implement upsell/cross-sell strategies
• Train counselors and student success teams to identify upsell opportunities during client interactions
• Track and optimize upsell performance as a key driver of revenue per student

Student Feedback & Counselor Development

• Build structured student feedback loops to capture insights on counselor performance and overall experience
• Translate feedback into continuous improvement plans, counselor training, and operational refinements
• Partner with senior counselors to create mentorship and training programs that elevate overall quality

Team Leadership & Growth

• Support and collaborate with a small student success team, contributing to a culture of accountability, continuous learning, and high performance
• Help identify skill gaps and contribute to development plans that strengthen the team over time
• For the right person, there is potential to grow into a leadership role as Inspira scales — but above all, we're looking for someone who executes with excellence first

Who You Are

• 3–7 years of experience leading and scaling teams in operations, customer success, or program management, ideally within a high-growth service, education, or marketplace environment
• Proven ability to handle customer escalations and collaborate with internal stakeholders with empathy and clarity
• Background in managing or recruiting service providers (e.g., coaches, tutors, consultants) is a strong plus
• Hands-on experience working in a startup or high-growth marketplace business
• Familiarity with building and optimizing workflows in CRMs such as HubSpot, Salesforce, or Airtable
• Detail-oriented with a high bar for excellence, while knowing how to keep momentum and avoid getting stuck
• Thrive on ownership and autonomy, continuously improving processes and outcomes week over week
• Comfortable wearing many hats and able to discern when to build something new vs. optimize what already exists
• Energized by working with people and passionate about solving for both sides of a marketplace
• Collaborative, humble, and hardworking. You bring zero ego and a strong “roll-up-your-sleeves” mentality

What You'll Get

• A front-row seat at a fast-growing, mission-led company
• Autonomy to run an entire function, and real influence on the company’s future
• Founders who care deeply about impact, and give you space to run
• A chance to help thousands of students realize their dreams
• Competitive compensation, performance upside, and a clear growth path

About the Role

We are looking for a driven and highly organized Strategy & Operations Manager to join our team. This is a foundational role — you will be the first person dedicated to owning process for the operations team across our business. From student onboarding to counselor matching to post-program follow-up, you will identify gaps, design solutions, and implement systems that allow our team to operate at scale.

If you thrive in ambiguous environments, love building structure where none exists, and are energized by rolling up your sleeves to get things done — this role is for you. This is an in-person role requiring 5 days/week in our NYC office (Gramercy).

What You'll Own

Process Design & Ownership

•   Audit existing workflows across student success, counselor matching, and customer communications
•   Design and document repeatable, scalable processes for key operational touchpoints
•   Own the end-to-end update cycle for operational assets (welcome emails, onboarding materials, student forms, etc.) so leadership is no longer the bottleneck
•   Build frameworks for recurring operational challenges such as re-matching, student engagement drop-off, and results collection

Customer & Student Experience

•   Map the full customer journey from first inquiry through program completion
•   Identify friction points and implement solutions to improve the parent, student, and counselor experience
•   Develop a structured process for managing re-match requests, including escalation paths and communication templates
•   Design a system to capture student outcomes post-program (results, feedback, testimonials) even when response rates are low

CRM & Systems

•   Take hands-on ownership of our CRM (HubSpot) — configure workflows, set up automations, and maintain data hygiene
•   Build tracking systems for larger package programs with multiple sub-programs, including start-date capture and milestone monitoring
•   Identify which customer support processes to automate vs. keep high-touch, and implement accordingly

Community & Communications

•   Build and launch our first community management framework for students and families
•   Own the creation, QA, and continuous improvement of all outbound communications (welcome emails, check-ins, reminders)
•   Partner with the student success team to ensure day-to-day issue resolution is supported by clear, documented processes

Counselor Operations

•   Develop a reliable system for capturing and updating counselor availability
•   Work cross-functionally to improve the pre-purchase counselor interaction experience for parents
•   Standardize the information flow between counselors and internal teams regarding student progress

Who You Are

•   5+ years of experience in strategy, operations, or a similar process-building role
•   Demonstrated experience designing and implementing new processes for a customer-facing team (customer success, student success, account management, or similar)
•   Hands-on CRM experience — you have personally configured workflows in HubSpot or a comparable platform
•   Strong written communication skills — you can write a crisp email, draft a clear SOP, and spot when something doesn't read right
•   Comfortable using AI tools to accelerate content creation, process documentation, and problem-solving
•   A systems thinker who also executes — you enjoy designing the solution and then building it yourself
•   Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously
•   Collaborative and low-ego — you will work closely with our student success managers and must earn trust quickly

Nice to Have

•   Prior experience in education, edtech, tutoring, college counseling, or a related field
•   Experience building community management programs or student/parent-facing engagement initiatives
•   Familiarity with portal or LMS configuration
•   Experience designing automation workflows that balance operational efficiency with a personalized customer experience

The Role

We are currently seeking a creative and detail-oriented SEO Content Writer to join our growing marketing team. In this role, you will be at the intersection of content creation, SEO strategy, and brand storytelling—helping us attract, educate, and convert prospective students across Inspira Education Group’s family of brands (Inspira Advantage, Quad Education, and Juris Education).

You’ll work closely with SEO strategists, subject matter experts, and senior writers to develop high-quality content that performs well in both traditional search engines and emerging generative AI platforms. From long-form guides and thought-leadership blogs to optimized landing pages and case studies, your work will shape how students and families discover and engage with our services at critical decision-making moments.

This role is best suited for someone who thrives on balancing creativity with structure—crafting engaging, human-centered narratives while rigorously applying SEO and Generative Engine Optimization (GEO) best practices. As part of a fast-paced, rapid-growth team, you’ll have the opportunity to experiment with new formats, expand your expertise in higher education marketing, and make a tangible impact on Inspira’s digital footprint and student reach.

What You'll Do

• Assist subject matter experts and senior leaders in developing high-interest, high-impact editorial content—including blogs, guides, case studies, 
• Collaborate with the SEO team to optimize content and complete any special projects.
• Write and edit content in partnership with editors and senior writers that aligns with search intent, user needs, and organizational goals.
• Adapt content for multiple channels and formats (web, social, video, forums) while maintaining originality and clarity.
• Stay up to date on the latest developments, trends, and data around the future of higher education.
• Grow and adapt to the evolving needs of the Inspira Education team in a rapid-growth environment.

Who You Are

• 2+ years of experience in copywriting and editing
• Deep understanding of on-page SEO fundamentals (E-E-A-T, search intent, semantic SEO, helpful content principles, information gain), and how to format content accordingly to maximize visibility on SERPs
• Strong understanding of Generative Engine Optimization (GEO) strategies, and how to format content accordingly to maximize visibility in LLM-driven environments
• Demonstrated ability to adapt content for multiple channels and formats (web, social, video, forums) while maintaining originality and clarity.
• Exceptional research skills and ability to absorb complex topics and produce targeted content
• Demonstrated ability to simplify complex topics into engaging, digestible, and user-friendly content.
• Strong collaboration skills
• Superior attention to detail and a stickler for accurate grammar
• Ability to multitask and meet tight deadlines
• Excellent time management skills with the ability to multi-task, meet deadlines, and maintain high standards.
• Ability to follow specific guidelines for formatting, SEO, GEO, and conversion
• Bonus: Familiarity with multimedia content creation (Canva/Adobe Suite, podcasting) and video editing

The targeted base pay for this role is: $60,000 CAD. Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team and geographic location. The pay ratio between base pay and target incentive will be finalized at the offer. The pay range is subject to the discretion of the Company.

The Role

We are currently seeking a creative and detail-oriented SEO Content Writer to join our growing marketing team. In this role, you will be at the intersection of content creation, SEO strategy, and brand storytelling—helping us attract, educate, and convert prospective students across Inspira Education Group’s family of brands (Inspira Advantage, Quad Education, and Juris Education).

You’ll work closely with SEO strategists, subject matter experts, and senior writers to develop high-quality content that performs well in both traditional search engines and emerging generative AI platforms. From long-form guides and thought-leadership blogs to optimized landing pages and case studies, your work will shape how students and families discover and engage with our services at critical decision-making moments.

This role is best suited for someone who thrives on balancing creativity with structure—crafting engaging, human-centered narratives while rigorously applying SEO and Generative Engine Optimization (GEO) best practices. As part of a fast-paced, rapid-growth team, you’ll have the opportunity to experiment with new formats, expand your expertise in higher education marketing, and make a tangible impact on Inspira’s digital footprint and student reach.

What You'll Do

• Assist subject matter experts and senior leaders in developing high-interest, high-impact editorial content—including blogs, guides, case studies, 
• Collaborate with the SEO team to optimize content and complete any special projects.
• Write and edit content in partnership with editors and senior writers that aligns with search intent, user needs, and organizational goals.
• Adapt content for multiple channels and formats (web, social, video, forums) while maintaining originality and clarity.
• Stay up to date on the latest developments, trends, and data around the future of higher education.
• Grow and adapt to the evolving needs of the Inspira Education team in a rapid-growth environment.

Who You Are

• 2+ years of experience in copywriting and editing
• Deep understanding of on-page SEO fundamentals (E-E-A-T, search intent, semantic SEO, helpful content principles, information gain), and how to format content accordingly to maximize visibility on SERPs
• Strong understanding of Generative Engine Optimization (GEO) strategies, and how to format content accordingly to maximize visibility in LLM-driven environments
• Demonstrated ability to adapt content for multiple channels and formats (web, social, video, forums) while maintaining originality and clarity.
• Exceptional research skills and ability to absorb complex topics and produce targeted content
• Demonstrated ability to simplify complex topics into engaging, digestible, and user-friendly content.
• Strong collaboration skills
• Superior attention to detail and a stickler for accurate grammar
• Ability to multitask and meet tight deadlines
• Excellent time management skills with the ability to multi-task, meet deadlines, and maintain high standards.
• Ability to follow specific guidelines for formatting, SEO, GEO, and conversion
• Bonus: Familiarity with multimedia content creation (Canva/Adobe Suite, podcasting) and video editing

The targeted base pay for this role is: $60,000 USD. Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team and geographic location. The pay ratio between base pay and target incentive will be finalized at the offer. The pay range is subject to the discretion of the Company.

The Role

At Inspira Education, we recognize that our people are our greatest asset, and we are excited to grow our team! We are on the lookout for an exceptional full-cycle senior corproate recruiter to join our dynamic talent acquisition team. You'll work directly with our founders to build a high-performance team that will define the future of our Series A ed-tech startup. This is more than just a recruiting role. You'll be shaping how we hire, who we hire, and the culture we build. You’ll be responsible for bringing in functional heads and key leaders as we scale, leaving behind a lasting mark on our company. The ideal candidate will have over 5 years of specialized experience in recruitment and will demonstrate a comprehensive understanding of the entire hiring process, including sourcing, screening, interviewing, and ultimately securing top-tier talent. Your expertise will contribute significantly to our mission of attracting and retaining exceptional individuals who will drive our organization forward. Join us today to be part of our innovative team. This is an in-person role requiring 5 days/week in our NYC office (Gramercy).

Why this role is unique

• Legacy-building opportunity: You’re not just filling roles—you’re creating the foundation of our future team
• Work with founders: Get direct access to leadership and influence key decisions
• See your impact: The leaders you bring in will shape the company’s trajectory
• Fast-paced, high-growth environment: We’re scaling quickly, and you’ll be at the center of it all

Responsibilities

• Oversee the entire recruitment process, including creating job postings, sourcing and screening candidates, participating in interviews, checking references, verifying background checks, and preparing offer letters for successful candidates
• Collaborate directly with our co-founders to identify and hire key leaders, while establishing effective recruitment strategies
• Implement effective strategies to help our high-performing team grow; we are a Series A startup hiring for numerous new roles
• You'll champion our story, ensuring Inspira is seen as a top destination for exceptional talent
• We’re not looking for traditional recruiting. You’ll leverage creative approaches, data-driven insights, and hustle to bring in high-caliber candidates
• Participate in the implementation of new and ongoing recruitment initiatives, utilizing innovative and creative approaches to engage and hire key members of our team
• Report on recruitment activities weekly, preparing updates for review with the founding team and other assigned hiring managers
• Work in sync with the management team to ensure we are delivering an exceptional candidate experience
• Ensure compliance with recruiting processes by collaborating with HR and hiring managers to foster strong relationships
• Create comprehensive sourcing reports, and data sheets for pipeline pass-throughs, and assess the quality of candidate and hiring data
• Assist in assessing organizational needs to support recruitment initiatives
• Manage all external job postings for assigned roles
• Perform additional duties as needed

Qualifications

• 5+ years of full-cycle recruitment experience in a scaling startup, we highly prefer candidates who have recruited for various departments, e.g., Marketing, Sales, Finance, CS, etc.
• Experience sourcing, recruiting, and hiring for net new Heads of Department, Individual Contributors, Sr. Level, Management Level, and C-Suite positions
• Self-starter, ability to think on your own and creatively solve problems
• Strong collaboration skills and an ability to work in a fast-paced, dynamic environment
• Excellent understanding of sourcing passive candidates with a keen ability to use data to drive passive candidate outreach to conversion
• Proficiency with ATS technology - we use Greenhouse
• Systems capabilities: Google Suite, LinkedIn, Slack
• Strong project management skills and ability to manage deadlines
• Effective communication skills (influential across written, verbal, and presentation)
• Strong analytical skills and data analysis capabilities
• In-house, startup recruiting experience is a must

What we look for

• A passion for cultivating authentic connections 
• Individuals who embody a winning attitude 
• A mindset fueled by curiosity 
• Determination to hustle and overcome challenges 
• An infectious enthusiasm and adaptability 
• Boundless energy and relentless tenacity 

The targeted total compensation for this role is: $140,000-150,000 ($120k base + bonus). Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities and geographic location. The pay ratio between base pay and target incentive will be finalized at the offer. The pay range is subject to the discretion of the Company.

The Role

Do you live for a tagline? Agonize over the perfect ad script? Do oxford commas give you a little thrill? Inspira is looking for a Copy Editor to develop, own, and hone a differentiated brand voice across every touchpoint. You: Are obsessed with words, character creation, and the power of storytelling. Get excited about crafting a compelling brand narrative and editing clear messaging sources of truth. Love working across creative and marketing teams to ensure Inspira’s voice is distinct, consistent, and evolving in all the right ways.

You’ll lead messaging and storytelling across our marketing efforts - from paid campaigns and product launches to creator programs, social content, and brand moments. This is a full-time role for someone who blends strategic thinking with powerful, culturally resonant writing.

You’ll collaborate across performance marketing, lifecycle marketing, SEO, social media, sales, and customer success to create copy that connects with users, drives action, and brings Inspira’s voice to life. Whether it’s a headline for an ad, a landing page for a new coaching program, or the story behind a successful acceptance, your words will help define how the world understands and experiences our programs.

A strong background in writing is key. Beyond a love of writing, you should have firsthand experience creating copy for audiences at different stages of the consideration funnel.

This is an in-person role requiring 5 days/week attendance in our NYC office (Gramercy).

What You'll Do

• Write high-impact copy across digital ads, landing pages, email campaigns, social content, and other channels
• Craft compelling product positioning and messaging frameworks to communicate with parents and students considering our services
• Develop scripts for video content including ads, explainers, and user stories
• Collaborate closely with designers to create unified visual-verbal storytelling
• Shape our tone of voice and ensure consistency across all channels and touchpoints
• Translate brand and growth goals into clear, effective messaging strategies
• Create copy for lifecycle marketing with a goal of driving more free consultation sign-ups for our sales team
• Propose bold creative ideas that reflect culture
• Use creative testing, audience insights, and performance data to refine and optimize messaging
• Contribute to a growing brand team that values experimentation, empathy, and storytelling

Who You Are

• 5+ years of experience in copywriting roles across brand, digital, or marketing environments
• A killer portfolio that demonstrates conceptual strength, writing craft, and range across formats and tones
• Strong experience writing for product marketing, paid media, video, and storytelling campaigns
• Exceptional collaboration skills—you’re comfortable giving and receiving feedback, working across teams, and owning your voice in the room
• Comfort with ambiguity. You’re always learning and growing and can help bring clarity to a fast-moving problem space with more questions than answers
• Ability to balance creative flair with conversion-focused clarity
• Self-direction and a proactive mindset in fast-paced, evolving environments

The Role

Do you live for a tagline? Agonize over the perfect ad script? Do oxford commas give you a little thrill? Inspira is looking for a Senior Copywriter to develop, own, and hone a differentiated brand voice across every touchpoint. You: Are obsessed with words, character creation, and the power of storytelling. Get excited about crafting a compelling brand narrative and editing clear messaging sources of truth. Love working across creative and marketing teams to ensure Inspira’s voice is distinct, consistent, and evolving in all the right ways.

You’ll lead messaging and storytelling across our marketing efforts - from paid campaigns and product launches to creator programs, social content, and brand moments. This is a full-time role for someone who blends strategic thinking with powerful, culturally resonant writing.

You’ll collaborate across performance marketing, lifecycle marketing, SEO, social media, sales, and customer success to create copy that connects with users, drives action, and brings Inspira’s voice to life. Whether it’s a headline for an ad, a landing page for a new coaching program, or the story behind a successful acceptance, your words will help define how the world understands and experiences our programs.

A strong background in writing is key. Beyond a love of writing, you should have firsthand experience creating copy for audiences at different stages of the consideration funnel.

This is an in-person role requiring 5 days/week in our NYC office (Gramercy).

What You'll Do

• Write high-impact copy across digital ads, landing pages, email campaigns, social content, and other channels
• Craft compelling product positioning and messaging frameworks to communicate with parents and students considering our services
• Develop scripts for video content including ads, explainers, and user stories
• Collaborate closely with designers to create unified visual-verbal storytelling
• Shape our tone of voice and ensure consistency across all channels and touchpoints
• Translate brand and growth goals into clear, effective messaging strategies
• Create copy for lifecycle marketing with a goal of driving more free consultation sign-ups for our sales team
• Propose bold creative ideas that reflect culture
• Use creative testing, audience insights, and performance data to refine and optimize messaging
• Contribute to a growing brand team that values experimentation, empathy, and storytelling

Who You Are

• 5+ years of experience in copywriting roles across brand, digital, or marketing environments
• A killer portfolio that demonstrates conceptual strength, writing craft, and range across formats and tones
• Strong experience writing for product marketing, paid media, video, and storytelling campaigns
• Exceptional collaboration skills—you’re comfortable giving and receiving feedback, working across teams, and owning your voice in the room
• Comfort with ambiguity. You’re always learning and growing and can help bring clarity to a fast-moving problem space with more questions than answers
• Ability to balance creative flair with conversion-focused clarity
• Self-direction and a proactive mindset in fast-paced, evolving environments

The Role

At Inspira Education, we recognize that our people are our greatest asset, and we are excited to grow our team! We are on the lookout for an exceptional Talent Partner to join our dynamic talent acquisition team. You'll work directly with our founders to build a high-performance team that will define the future of our Series A ed-tech startup. This is more than just a recruiting role. You'll be shaping how we hire, who we hire, and the culture we build. You’ll be responsible for bringing in functional heads and key leaders as we scale, leaving behind a lasting mark on our company. The ideal candidate will have over 5 years of specialized experience in recruitment and will demonstrate a comprehensive understanding of the entire hiring process, including sourcing, screening, interviewing, and ultimately securing top-tier talent. Your expertise will contribute significantly to our mission of attracting and retaining exceptional individuals who will drive our organization forward. This is an in-person role requiring 5 days/week in our NYC office (Gramercy).

Why this role is unique

• Legacy-building opportunity: You’re not just filling roles—you’re creating the foundation of our future team
• Work with founders: Get direct access to leadership and influence key decisions
• See your impact: The leaders you bring in will shape the company’s trajectory
• Fast-paced, high-growth environment: We’re scaling quickly, and you’ll be at the center of it all

Responsibilities

• Oversee the entire recruitment process, including creating job postings, sourcing and screening candidates, participating in interviews, checking references, verifying background checks, and preparing offer letters for successful candidates
• Collaborate directly with our co-founders to identify and hire key leaders, while establishing effective recruitment strategies
• Implement effective strategies to help our high-performing team grow; we are a Series A startup hiring for numerous new roles
• You'll champion our story, ensuring Inspira is seen as a top destination for exceptional talent
• We’re not looking for traditional recruiting. You’ll leverage creative approaches, data-driven insights, and hustle to bring in high-caliber candidates
• Participate in the implementation of new and ongoing recruitment initiatives, utilizing innovative and creative approaches to engage and hire key members of our team
• Report on recruitment activities weekly, preparing updates for review with the founding team and other assigned hiring managers
• Work in sync with the management team to ensure we are delivering an exceptional candidate experience
• Ensure compliance with recruiting processes by collaborating with HR and hiring managers to foster strong relationships
• Create comprehensive sourcing reports, and data sheets for pipeline pass-throughs, and assess the quality of candidate and hiring data
• Assist in assessing organizational needs to support recruitment initiatives
• Manage all external job postings for assigned roles
• Perform additional duties as needed

Qualifications

• 5+ years of full-cycle recruitment experience in a scaling startup, we highly prefer candidates who have recruited for various departments, e.g., Marketing, Sales, Finance, CS, etc.
• Experience sourcing, recruiting, and hiring for net new Heads of Department, Individual Contributors, Sr. Level, Management Level, and C-Suite positions
• Self-starter, ability to think on your own and creatively solve problems
• Strong collaboration skills and an ability to work in a fast-paced, dynamic environment
• Excellent understanding of sourcing passive candidates with a keen ability to use data to drive passive candidate outreach to conversion
• Proficiency with ATS technology - we use Greenhouse
• Systems capabilities: Google Suite, LinkedIn, Slack
• Strong project management skills and ability to manage deadlines
• Effective communication skills (influential across written, verbal, and presentation)
• Strong analytical skills and data analysis capabilities
• In-house, startup recruiting experience is a must

What we look for

• A passion for cultivating authentic connections 
• Individuals who embody a winning attitude 
• A mindset fueled by curiosity 
• Determination to hustle and overcome challenges 
• An infectious enthusiasm and adaptability 
• Boundless energy and relentless tenacity 

The targeted total compensation for this role is: $140,000-150,000 ($120k base + bonus). Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities and geographic location. The pay ratio between base pay and target incentive will be finalized at the offer. The pay range is subject to the discretion of the Company.

The Role

At Inspira Education, we recognize that our people are our greatest asset, and we are excited to grow our team! We are on the lookout for an exceptional full-cycle senior corproate recruiter to join our dynamic talent acquisition team. You'll work directly with our founders to build a high-performance team that will define the future of our Series A ed-tech startup. This is more than just a recruiting role. You'll be shaping how we hire, who we hire, and the culture we build. You’ll be responsible for bringing in functional heads and key leaders as we scale, leaving behind a lasting mark on our company. The ideal candidate will have over 5 years of specialized experience in recruitment and will demonstrate a comprehensive understanding of the entire hiring process, including sourcing, screening, interviewing, and ultimately securing top-tier talent. Your expertise will contribute significantly to our mission of attracting and retaining exceptional individuals who will drive our organization forward. Join us today to be part of our innovative team. This is an in-person role requiring 5 days/week in our NYC office (Gramercy).

Why this role is unique

• Legacy-building opportunity: You’re not just filling roles—you’re creating the foundation of our future team
• Work with founders: Get direct access to leadership and influence key decisions
• See your impact: The leaders you bring in will shape the company’s trajectory
• Fast-paced, high-growth environment: We’re scaling quickly, and you’ll be at the center of it all

Responsibilities

• Oversee the entire recruitment process, including creating job postings, sourcing and screening candidates, participating in interviews, checking references, verifying background checks, and preparing offer letters for successful candidates
• Collaborate directly with our co-founders to identify and hire key leaders, while establishing effective recruitment strategies
• Implement effective strategies to help our high-performing team grow; we are a Series A startup hiring for numerous new roles
• You'll champion our story, ensuring Inspira is seen as a top destination for exceptional talent
• We’re not looking for traditional recruiting. You’ll leverage creative approaches, data-driven insights, and hustle to bring in high-caliber candidates
• Participate in the implementation of new and ongoing recruitment initiatives, utilizing innovative and creative approaches to engage and hire key members of our team
• Report on recruitment activities weekly, preparing updates for review with the founding team and other assigned hiring managers
• Work in sync with the management team to ensure we are delivering an exceptional candidate experience
• Ensure compliance with recruiting processes by collaborating with HR and hiring managers to foster strong relationships
• Create comprehensive sourcing reports, and data sheets for pipeline pass-throughs, and assess the quality of candidate and hiring data
• Assist in assessing organizational needs to support recruitment initiatives
• Manage all external job postings for assigned roles
• Perform additional duties as needed

Qualifications

• 5+ years of full-cycle recruitment experience in a scaling startup, we highly prefer candidates who have recruited for various departments, e.g., Marketing, Sales, Finance, CS, etc.
• Experience sourcing, recruiting, and hiring for net new Heads of Department, Individual Contributors, Sr. Level, Management Level, and C-Suite positions
• Self-starter, ability to think on your own and creatively solve problems
• Strong collaboration skills and an ability to work in a fast-paced, dynamic environment
• Excellent understanding of sourcing passive candidates with a keen ability to use data to drive passive candidate outreach to conversion
• Proficiency with ATS technology - we use Greenhouse
• Systems capabilities: Google Suite, LinkedIn, Slack
• Strong project management skills and ability to manage deadlines
• Effective communication skills (influential across written, verbal, and presentation)
• Strong analytical skills and data analysis capabilities
• In-house, startup recruiting experience is a must

What we look for

• A passion for cultivating authentic connections 
• Individuals who embody a winning attitude 
• A mindset fueled by curiosity 
• Determination to hustle and overcome challenges 
• An infectious enthusiasm and adaptability 
• Boundless energy and relentless tenacity 

The targeted total compensation for this role is: $140,000-150,000 ($120k base + bonus). Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities and geographic location. The pay ratio between base pay and target incentive will be finalized at the offer. The pay range is subject to the discretion of the Company.

The Opportunity

This role requires in-office attendance 5 days a week (Gramercy).

The Challenge: How do you systematically win the top 1% of talent in the most competitive markets when they're not looking for jobs?

Traditional companies outsource this problem to expensive recruiters or post jobs and pray. We're building something different - an internal talent acquisition engine that operates like the best sales organizations: data-driven, experimental, relentlessly optimized, and executed at scale.

The reality: A lot of great hires come from proactive outbound outreach, not inbound applications. The candidates we need - top-tier marketers, operators, strategists - aren't scrolling job boards. This is a sales and operations problem disguised as a talent problem.

Your mission: Build and own the relationships that let us compete for talent against companies 10x our size. You'll work directly with founders and leadership to design talent acquisition as a competitive advantage, not just a support function.

What makes this interesting: This role blends strategy with high-leverage execution. You'll design sophisticated targeting strategies and conversion-optimized messaging frameworks, then spend hours executing those strategies, analyzing what works, and iterating rapidly. Think of it as building and running a highly-optimized outbound sales motion - except you're selling careers and competing for talent against companies 10x our size.

Think of this role as:

• Strategy design: Who are the top performers in marketing, sales operations, recruiting? Where do they work? What messaging will resonate with them?
• Go-to-market strategy: How do we reach passive candidates at scale? What channels work? What messaging converts?
• High-volume execution: Spending hours daily in tools such as LinkedIn Recruiter designing Boolean searches and scaling high-volume personalized outreach messages.
• Conversion optimization: How do we increase response rates from 5% to 25%? What A/B tests should we run on outreach sequences?

What You'll Do

Build & Execute the Talent Acquisition Engine

• Run sophisticated Boolean searches in tools such LinkedIn Recruiter to identify high-potential candidates across different functions
• Review hundreds of profiles daily, assess fit against strategic Ideal Candidate Profiles you've built
• Manage multi-touch outreach sequences across dozens of candidates simultaneously
• Conduct quick screening calls with interested candidates to assess fit and maintain pipeline velocity
• Experiment with creative sourcing beyond LinkedIn - targeted email, Twitter/X, Slack communities, Reddit, conference lists
• Design role-specific acquisition strategies: who's the target market, where do they congregate, what motivates them to move?
• Build and continuously refine Ideal Candidate Profiles based on what patterns emerge in your best hires
• Create messaging frameworks optimized for different personas - test hooks, value props, personalization approaches
• Run structured experiments: A/B test subject lines, try different outreach sequences, measure everything

Optimize & Scale

• Build dashboards tracking the metrics that matter: response rates by message type, conversion through each funnel stage, time-to-engagement, source effectiveness
• Analyze what's working and what's not - which companies yield the best candidates? Which messages get responses? Where are bottlenecks?
• Document winning strategies into repeatable playbooks that can eventually scale beyond you
• Conduct market intelligence: where does top talent congregate? What are competitive comp packages? Who's hiring and who's laying off?
• Present insights and recommendations to leadership on talent market dynamics and acquisition strategy
• Optimize workflows and build automation where it makes sense (but know when personal touch matters more)

Partner & Collaborate

• Work closely with the founders to understand what they need and ensure seamless candidate handoffs
• Collaborate with hiring managers to truly understand roles beyond the job description
• Train and leverage offshore sourcing support for high-volume, lower-touch searches
• Share learnings across the team and continuously raise the bar on candidate quality

What We're Looking For

Required:

• 1-3 years in management consulting (MBB strongly preferred), strategy consulting, or top-tier strategy & operations
• Builder mentality: You're energized by creating something from scratch, even if it means doing unglamorous work initially
• Analytical + scrappy: You think in frameworks and optimize based on data, but you're also willing to hustle and do what it takes
• Exceptional written communication: You can write dozens of compelling, personalized messages daily that actually get responses
• Intellectual honesty: You're clear-eyed about trading some prestige for ownership, impact, and accelerated learning
• Resilience: Low response rates don't discourage you - they make you curious about how to improve

Strongly Preferred:

• Experience with high-volume outbound work (sales development, growth marketing, bizdev) - you've done the grind before
• Natural curiosity about people, what motivates them, and how to craft compelling narratives
• Competitive drive - you want to win talent away from top companies
• Systems thinking - you document and systematize as you go, building toward scale
• Genuine interest in how great companies are built, organizational design, or talent strategy

You'll thrive here if:

• You see repetitive work as an opportunity to build systems and get better, not as beneath you
• You love immediate feedback loops and rapid iteration
• You want to own outcomes, not just contribute to them
• You're excited about building the foundation of something that will eventually scale beyond you

Not Required:

• Traditional recruiting background (fresh perspective is valuable)
• Expertise in education/EdTech (we'll teach you)
• Prior LinkedIn Recruiter mastery (we'll train you on Boolean search)

The Opportunity

This role requires in-office attendance 5 days a week (Gramercy).

The Challenge: How do you systematically win the top 1% of talent in the most competitive markets when they're not looking for jobs?

Traditional companies outsource this problem to expensive recruiters or post jobs and pray. We're building something different - an internal talent acquisition engine that operates like the best sales organizations: data-driven, experimental, relentlessly optimized, and executed at scale.

The reality: A lot of great hires come from proactive outbound outreach, not inbound applications. The candidates we need - top-tier marketers, operators, strategists - aren't scrolling job boards. This is a sales and operations problem disguised as a talent problem.

Your mission: Build and own the relationships that let us compete for talent against companies 10x our size. You'll work directly with founders and leadership to design talent acquisition as a competitive advantage, not just a support function.

What makes this interesting: This role blends strategy with high-leverage execution. You'll design sophisticated targeting strategies and conversion-optimized messaging frameworks, then spend hours executing those strategies, analyzing what works, and iterating rapidly. Think of it as building and running a highly-optimized outbound sales motion - except you're selling careers and competing for talent against companies 10x our size.

Think of this role as:

• Strategy design: Who are the top performers in marketing, sales operations, recruiting? Where do they work? What messaging will resonate with them?
• Go-to-market strategy: How do we reach passive candidates at scale? What channels work? What messaging converts?
• High-volume execution: Spending hours daily in tools such as LinkedIn Recruiter designing Boolean searches and scaling high-volume personalized outreach messages.
• Conversion optimization: How do we increase response rates from 5% to 25%? What A/B tests should we run on outreach sequences?

What You'll Do

Build & Execute the Talent Acquisition Engine

• Run sophisticated Boolean searches in tools such LinkedIn Recruiter to identify high-potential candidates across different functions
• Review hundreds of profiles daily, assess fit against strategic Ideal Candidate Profiles you've built
• Manage multi-touch outreach sequences across dozens of candidates simultaneously
• Conduct quick screening calls with interested candidates to assess fit and maintain pipeline velocity
• Experiment with creative sourcing beyond LinkedIn - targeted email, Twitter/X, Slack communities, Reddit, conference lists
• Design role-specific acquisition strategies: who's the target market, where do they congregate, what motivates them to move?
• Build and continuously refine Ideal Candidate Profiles based on what patterns emerge in your best hires
• Create messaging frameworks optimized for different personas - test hooks, value props, personalization approaches
• Run structured experiments: A/B test subject lines, try different outreach sequences, measure everything

Optimize & Scale

• Build dashboards tracking the metrics that matter: response rates by message type, conversion through each funnel stage, time-to-engagement, source effectiveness
• Analyze what's working and what's not - which companies yield the best candidates? Which messages get responses? Where are bottlenecks?
• Document winning strategies into repeatable playbooks that can eventually scale beyond you
• Conduct market intelligence: where does top talent congregate? What are competitive comp packages? Who's hiring and who's laying off?
• Present insights and recommendations to leadership on talent market dynamics and acquisition strategy
• Optimize workflows and build automation where it makes sense (but know when personal touch matters more)

Partner & Collaborate

• Work closely with the founders to understand what they need and ensure seamless candidate handoffs
• Collaborate with hiring managers to truly understand roles beyond the job description
• Train and leverage offshore sourcing support for high-volume, lower-touch searches
• Share learnings across the team and continuously raise the bar on candidate quality

What We're Looking For

Required:

• 1-3 years in management consulting (MBB strongly preferred), strategy consulting, or top-tier strategy & operations
• Builder mentality: You're energized by creating something from scratch, even if it means doing unglamorous work initially
• Analytical + scrappy: You think in frameworks and optimize based on data, but you're also willing to hustle and do what it takes
• Exceptional written communication: You can write dozens of compelling, personalized messages daily that actually get responses
• Intellectual honesty: You're clear-eyed about trading some prestige for ownership, impact, and accelerated learning
• Resilience: Low response rates don't discourage you - they make you curious about how to improve

Strongly Preferred:

• Experience with high-volume outbound work (sales development, growth marketing, bizdev) - you've done the grind before
• Natural curiosity about people, what motivates them, and how to craft compelling narratives
• Competitive drive - you want to win talent away from top companies
• Systems thinking - you document and systematize as you go, building toward scale
• Genuine interest in how great companies are built, organizational design, or talent strategy

You'll thrive here if:

• You see repetitive work as an opportunity to build systems and get better, not as beneath you
• You love immediate feedback loops and rapid iteration
• You want to own outcomes, not just contribute to them
• You're excited about building the foundation of something that will eventually scale beyond you

Not Required:

• Traditional recruiting background (fresh perspective is valuable)
• Expertise in education/EdTech (we'll teach you)
• Prior LinkedIn Recruiter mastery (we'll train you on Boolean search)

The Role

This is not your typical ops role.

We’re looking for someone to take full ownership of the operational engine behind a fast-growing, mission-driven education business. You’ll oversee and improve the systems that sit at the heart of our company, including student-counselor matching, global counselor recruitment, customer support escalations, CRM workflows, and the launch of new products and services.

This role is about more than maintaining operations. It’s about scaling them. You’ll design and lead complex, cross-functional initiatives that directly impact our students’ outcomes and our counselors’ success. You’ll be the go-to person for making sure every operational piece fits together, from backend automation to human interactions.

You’ll work directly with the founders and collaborate closely with leaders across sales, marketing, product, and technology. Your work will touch every part of the customer journey, and you’ll play a critical role in helping us scale our infrastructure and deliver a best-in-class experience at every step.

This is an in-person role requiring 5 days/week in our NYC office (Gramercy)

What You’ll Do

Customer Operations & Matching

• Own and optimize the student-counselor matching process to ensure high-quality outcomes and fast turnaround times
• Build logic-based workflows using HubSpot and automation tools
• Analyze matching performance and improve allocation processes
• Manage and develop a team of student success managers

Build & Run the Counselor Supply Engine

• Lead recruitment, onboarding, training, and quality management of our global counselor network
• Oversee high-volume hiring pipelines with internal and external recruiters
• Maintain performance benchmarks and conduct regular quality audits
• Manage and scale a team of high-volume recruiters and sourcers

Customer Success & Escalations

• Lead our customer support and escalation teams to ensure timely, empathetic resolution of issues
• Develop SOPs and escalation protocols to ensure consistent service quality
• Monitor and improve NPS, CSAT, and refund rates through structured feedback loops
• Track performance of the escalation team against key KPIs

Operational Systems & Infrastructure

• Own our operations stack—including HubSpot CRM—to ensure seamless cross-team collaboration
• Design and implement scalable processes, automations, and documentation
• Maintain data hygiene and create reporting systems to support visibility and decision-making

Launch New Products & Features

• Lead operational planning and execution for new services, pilots, and rollouts
• Collaborate cross-functionally with Product, Sales, and Marketing to ensure launch readiness
• Ensure backend systems, training, and support are in place for smooth go-to-market execution

Who You Are

• 7+ years of experience managing and scaling teams in operations, customer success, or program management
• 3+ years of people management experience
• Experience handling customer escalations with empathy and clarity
• Background in recruiting or managing service providers (e.g., coaches, tutors, consultants) is a strong plus
• Proven experience in a startup or high-growth service or marketplace environment
• Deep ownership mindset with the ability to toggle between big-picture strategy and on-the-ground execution
• Experience building workflows in tools like HubSpot, Salesforce, or Airtable
• Strong detail orientation without losing sight of the broader mission
• Collaborative, no-ego, hard-working team player who thrives in a fast-paced environment

What We Look For

• A passion for building meaningful, authentic connections
• A positive, solutions-oriented mindset with a strong sense of ownership
• Curiosity and a desire to learn, experiment, and improve
• Resilience and persistence in the face of challenges
• Enthusiasm that motivates others and adaptability in a fast-changing environment
• High energy, strong follow-through, and a drive to get things done

The Role

We’re looking for a strategic, hands-on Senior Manager, Email Marketing and Growth to drive acquisition and engagement across our portfolio of brands. In this role, you’ll own our full CRM communication strategy by optimizing engagement with existing contacts while expanding our email list and driving more free consultations.

You’ll lead campaign execution, A/B testing, and personalization efforts, supported by a CRM Manager, to maximize performance without compromising brand integrity. You’ll collaborate closely with marketing, product, and sales teams to refine our push notification strategy and deepen app engagement.

You’ll thrive in this role if you’re a data-driven marketer with a strong analytical mindset, deep expertise in platforms like Braze, Iterable, or HubSpot, and a passion for continuous experimentation. You’re comfortable balancing strategic thinking with tactical execution and enjoy working cross-functionally with Sales, SEO, Performance Marketing, Online Events, Customer Success, and Social Media teams to launch programs that deliver results.

Your north star metric? Consultations generated from our contact database.

If you’re excited to build impactful email programs that foster meaningful customer relationships and drive real business outcomes, we’d love to hear from you.

This is an in-person role requiring 5 days/week in our NYC office (Gramercy).

What You'll Do

• Own the end-to-end strategy and execution of email marketing programs, building clear and personalized user journeys that drive acquisition, engagement, conversion, and retention
• Analyze cohort and segment performance regularly to uncover trends, understand the “why” behind user behavior, and develop actionable insights that inform strategy
• Develop and execute a robust experimentation roadmap to increase acquisition, engagement, and lifetime value through A/B testing and continuous optimization
• Create and manage sophisticated email campaigns, including drip sequences, targeted newsletters, transactional messages, and upgrade flows, all aimed at increasing product engagement and driving conversion
• Identify drop-off points within the user journey and implement targeted, trigger-based campaigns to address friction and improve key KPIs
• Ensure compliance with deliverability best practices and maintain a strong sender reputation across all messaging platforms
• Leverage customer segmentation and persona development to tailor messaging, offers, and campaigns that resonate with high-potential customer groups
• Collaborate closely with the data team to define and build email performance reporting and track key metrics across campaigns
• Lead and grow a high-performing team as both a player and a coach by mentoring team members, championing their work, and rolling up your sleeves to contribute directly when needed
• Ensure consistent and personalized messaging across the funnel, delivering the right message to the right person at the right time through the right channel
• Track and report on campaign performance and KPIs, such as lead volume, conversion rates, pipeline growth, LTV, and ROI; provide recommendations to optimize results
• Forecast marketing outcomes and track progress toward growth and revenue goals
• Explore and implement emerging AI and martech tools to drive efficiency, personalization, and performance across email campaigns and customer journeys

Who You Are

• 6–8+ years of email or lifecycle marketing experience, ideally in high-consideration or long-sales-cycle environments that require thoughtful lead nurturing strategies
• 2–3 years of experience managing and scaling high-performing teams
• Deep expertise in HubSpot; familiarity with Braze, Iterable, or similar tools is a strong plus
• Proficiency in email marketing automation, including segmentation, triggers, and personalized flows
• Bonus points for experience working with customer data platforms (CDPs) like Simon Data, Iterable, or Optimove
• Basic working knowledge of SQL and comfort querying data
• Strong understanding of HTML and template scripting languages (e.g., Jinja, Django, or ESP-specific templating systems)
• Exceptional copywriting skills with a proven ability to engage target audiences and iterate on messaging based on performance data
• Highly analytical mindset, with a track record of using data to inform campaign strategy and drive measurable results
• Familiarity with Looker or experience in data transformation is a plus
• A balance of creative thinking and analytical rigor. Someone who can conceptualize big ideas and dive into the data
• Comfortable rolling up your sleeves and getting into the weeds. A builder, not just a strategist
• Able to translate data into clear insights and actionable marketing strategies

What We Look For

• A passion for cultivating authentic connections
• Individuals who embody a winning attitude
• A mindset fueled by curiosity
• Determination to hustle and overcome challenges
• An infectious enthusiasm and adaptability
• Boundless energy and relentless tenacity

The targeted base pay range for this role is: $140,000-$150,000. Actual salary is dependent upon several factors, including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team and geographic location. The pay ratio between base pay and target incentive will be finalized at the offer. The pay range is subject to the discretion of the Company.

The Role

We’re seeking a Sales Enablement Manager to empower our sales team with the tools, training, processes, and insights they need to succeed. This role sits at the intersection of sales, data, marketing, and operations—ensuring our sellers are enabled to maximize productivity, improve win rates, and deliver consistent messaging to prospects and customers.

This is an in-person role that requires working onsite at our NYC office.

What You'll Do

Training & Development

• Design and deliver onboarding programs for new sales hires
• Create ongoing training, certifications, and workshops to upskill reps
• Conduct call reviews, coaching sessions, and feedback loops to improve sales effectiveness

Content & Resources

• Develop and maintain sales playbooks, scripts, and competitive battle cards
• Partner with marketing/product to create and update sales collateral (presentations, one-pagers, case studies)
• Ensure reps can easily access the right content at the right time in the sales cycle

Process & Playbooks

• Define and document consistent sales methodologies, qualification criteria, and stage definitions
• Optimize lead handoffs between SDRs, AEs, and CS
• Identify bottlenecks in the sales cycle and recommend improvements

Technology & Tools

• Administer and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software)
• Drive tool adoption across the team and measure usage effectiveness
• Evaluate new tools and technologies to support sales efficiency

Analytics & Insights

• Track and report on KPIs such as win rates, conversion by stage, and rep productivity
• Build dashboards and provide insights to sales leadership
• Leverage data to guide training, process improvements, and strategy

Who You Are

• Experience of having done individual sales ideally in a high-ticket D2C environment 
• 1-2 years of experience as a sales manager
• 1–3 years of experience in sales enablement, sales training or sales operations
• Strong understanding of sales processes, methodologies, and buyer journeys
• Excellent communication, training, and facilitation skills
• High proficiency with CRM systems (HubSpot) and enablement tools (Gong, Outreach, Highspot, Seismic)
• Data-driven mindset with the ability to analyze metrics and translate into actionable insights
• Proven ability to partner cross-functionally (sales, marketing, product, ops)

Success in this Role Looks Like

• New sales hires are ramping up to productivity faster
• Sales teams use consistent messaging and playbooks
• Higher win rates and quota attainment
• Reduced friction in sales processes and tools
• Leadership has clear visibility into performance metrics

The Role

We’re seeking a Sales Operations Manager to empower our sales team with the tools, training, processes, and insights they need to succeed. This role sits at the intersection of sales, data, marketing, and operations—ensuring our sellers are enabled to maximize productivity, improve win rates, and deliver consistent messaging to prospects and customers.

This is an in-person role that requires working onsite at our NYC office.

What You'll Do

Training & Development

• Design and deliver onboarding programs for new sales hires
• Create ongoing training, certifications, and workshops to upskill reps
• Conduct call reviews, coaching sessions, and feedback loops to improve sales effectiveness

Content & Resources

• Develop and maintain sales playbooks, scripts, and competitive battle cards
• Partner with marketing/product to create and update sales collateral (presentations, one-pagers, case studies)
• Ensure reps can easily access the right content at the right time in the sales cycle

Process & Playbooks

• Define and document consistent sales methodologies, qualification criteria, and stage definitions
• Optimize lead handoffs between SDRs, AEs, and CS
• Identify bottlenecks in the sales cycle and recommend improvements

Technology & Tools

• Administer and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software)
• Drive tool adoption across the team and measure usage effectiveness
• Evaluate new tools and technologies to support sales efficiency

Analytics & Insights

• Track and report on KPIs such as win rates, conversion by stage, and rep productivity
• Build dashboards and provide insights to sales leadership
• Leverage data to guide training, process improvements, and strategy

Who You Are

• Experience of having done individual sales ideally in a high-ticket D2C environment 
• 1-2 years of experience as a sales manager
• 1–3 years of experience in sales enablement, sales training or sales operations
• Strong understanding of sales processes, methodologies, and buyer journeys
• Excellent communication, training, and facilitation skills
• High proficiency with CRM systems (HubSpot) and enablement tools (Gong, Outreach, Highspot, Seismic)
• Data-driven mindset with the ability to analyze metrics and translate into actionable insights
• Proven ability to partner cross-functionally (sales, marketing, product, ops)

Success in this Role Looks Like

• New sales hires are ramping up to productivity faster
• Sales teams use consistent messaging and playbooks
• Higher win rates and quota attainment
• Reduced friction in sales processes and tools
• Leadership has clear visibility into performance metrics

The Role

We’re seeking a Sales Operations and Strategy Manager to empower our sales team with the tools, training, processes, and insights they need to succeed. This role sits at the intersection of sales, data, marketing, and operations—ensuring our sellers are enabled to maximize productivity, improve win rates, and deliver consistent messaging to prospects and customers.

This is an in-person role that requires working onsite at our NYC office.

What You'll Do

Training & Development

• Design and deliver onboarding programs for new sales hires
• Create ongoing training, certifications, and workshops to upskill reps
• Conduct call reviews, coaching sessions, and feedback loops to improve sales effectiveness

Content & Resources

• Develop and maintain sales playbooks, scripts, and competitive battle cards
• Partner with marketing/product to create and update sales collateral (presentations, one-pagers, case studies)
• Ensure reps can easily access the right content at the right time in the sales cycle

Process & Playbooks

• Define and document consistent sales methodologies, qualification criteria, and stage definitions
• Optimize lead handoffs between SDRs, AEs, and CS
• Identify bottlenecks in the sales cycle and recommend improvements

Technology & Tools

• Administer and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software)
• Drive tool adoption across the team and measure usage effectiveness
• Evaluate new tools and technologies to support sales efficiency

Analytics & Insights

• Track and report on KPIs such as win rates, conversion by stage, and rep productivity
• Build dashboards and provide insights to sales leadership
• Leverage data to guide training, process improvements, and strategy

Who You Are

• Experience of having done individual sales ideally in a high-ticket D2C environment 
• 1-2 years of experience as a sales manager
• 1–3 years of experience in sales enablement, sales training or sales operations
• Strong understanding of sales processes, methodologies, and buyer journeys
• Excellent communication, training, and facilitation skills
• High proficiency with CRM systems (HubSpot) and enablement tools (Gong, Outreach, Highspot, Seismic)
• Data-driven mindset with the ability to analyze metrics and translate into actionable insights
• Proven ability to partner cross-functionally (sales, marketing, product, ops)

Success in this Role Looks Like

• New sales hires are ramping up to productivity faster
• Sales teams use consistent messaging and playbooks
• Higher win rates and quota attainment
• Reduced friction in sales processes and tools
• Leadership has clear visibility into performance metrics

The Role

We’re seeking a Sales Training Manager to empower our sales team with the tools, training, processes, and insights they need to succeed. This role sits at the intersection of sales, data, marketing, and operations—ensuring our sellers are enabled to maximize productivity, improve win rates, and deliver consistent messaging to prospects and customers.

This is an in-person role that requires working onsite at our NYC office.

What You'll Do

Training & Development

• Design and deliver onboarding programs for new sales hires
• Create ongoing training, certifications, and workshops to upskill reps
• Conduct call reviews, coaching sessions, and feedback loops to improve sales effectiveness

Content & Resources

• Develop and maintain sales playbooks, scripts, and competitive battle cards
• Partner with marketing/product to create and update sales collateral (presentations, one-pagers, case studies)
• Ensure reps can easily access the right content at the right time in the sales cycle

Process & Playbooks

• Define and document consistent sales methodologies, qualification criteria, and stage definitions
• Optimize lead handoffs between SDRs, AEs, and CS
• Identify bottlenecks in the sales cycle and recommend improvements

Technology & Tools

• Administer and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software)
• Drive tool adoption across the team and measure usage effectiveness
• Evaluate new tools and technologies to support sales efficiency

Analytics & Insights

• Track and report on KPIs such as win rates, conversion by stage, and rep productivity
• Build dashboards and provide insights to sales leadership
• Leverage data to guide training, process improvements, and strategy

Who You Are

• Experience of having done individual sales ideally in a high-ticket D2C environment 
• 1-2 years of experience as a sales manager
• 1–3 years of experience in sales enablement, sales training or sales operations
• Strong understanding of sales processes, methodologies, and buyer journeys
• Excellent communication, training, and facilitation skills
• High proficiency with CRM systems (HubSpot) and enablement tools (Gong, Outreach, Highspot, Seismic)
• Data-driven mindset with the ability to analyze metrics and translate into actionable insights
• Proven ability to partner cross-functionally (sales, marketing, product, ops)

Success in this Role Looks Like

• New sales hires are ramping up to productivity faster
• Sales teams use consistent messaging and playbooks
• Higher win rates and quota attainment
• Reduced friction in sales processes and tools
• Leadership has clear visibility into performance metrics