Location: Surrey, BC, Canada

Reports To: Learning Program Manager 

Position Summary

The Talent Development Coordinator plays a key role in supporting the delivery of learning programs that empower employees to grow and succeed. In this role, you will be at the center of our learning operations—coordinating training logistics, supporting training delivery, maintaining documentation, managing learner inquiries, and providing technical support for learning systems.  In addition, this role applies foundational project coordination practices to support the planning, execution, and tracking of learning initiatives. The Talent Development Coordinator helps ensure timelines are met, stakeholders are aligned, and deliverables are completed efficiently.

You will work closely with internal stakeholders to ensure training programs run smoothly across multiple company sites in Surrey, BC. This role requires strong organizational skills, attention to detail, and the ability to manage training data and reporting while ensuring a seamless learning experience for employees.

This is an excellent opportunity for someone who enjoys coordinating programs, solving problems, working with data, and supporting the development of people.

Key Responsibilities 

Training Coordination

• Assist in scheduling instructor-led training sessions based on business needs and training calendars across multiple company sites.
• Communicate training schedules with leaders and employees, ensuring clear expectations and accurate training rosters.
• Coordinate logistics for training sessions, including room bookings, materials, equipment, and required resources.
• Track training schedules and milestones across multiple sites to ensure alignment with overall program timelines.
• Proactively identify scheduling conflicts, risks, or delays and coordinate solutions with stakeholders.
• Maintain accurate records of training attendance, completions, certifications, and compliance requirements.
• Collect participant feedback and assist in tracking learning outcomes to support continuous improvement of training programs.
• Travel periodically between sites to ensure training logistics and coordination are effectively managed.

Training Delivery Support

• Provide backup support during training sessions, including managing sign-in sheets, distributing materials, facilitating surveys, and completing post-training follow-ups.
• Assist trainers in preparing training materials and coordinating session activities.

Content Support

• Collaborate with trainers and subject matter experts to ensure learning content remains accurate, relevant, and engaging.
• Help maintain training documentation.

Learning Systems & Technical Support

• Assist in maintaining the Learning Management System (LMS), including organizing course catalogs, course descriptions, and course tags.
• Support the onboarding of new users into the LMS, including login assistance, MFA support, and basic troubleshooting.
• Monitor and encourage usage of various learning tools by tracking usage reports, supporting content creation, and helping maintain an organized video library.
• Provide technical support for employees and trainers using training platforms or tools.

Project Coordination & Execution

• Support the planning and coordination of talent development initiatives by tracking timelines, deliverables, and key milestones.
• Maintain simple project plans, trackers, and status updates to ensure initiatives remain on schedule.
• Coordinate with internal stakeholders (Learning Program Manager, HR, Operations, site leaders, and trainers) to align on project timelines, requirements, and deliverables.
• Monitor project progress and proactively follow up on outstanding tasks or risks to ensure completion.
• Assist in identifying and escalating risks, delays, or resource constraints to appropriate stakeholders.
• Support documentation of project processes, workflows, and standard operating procedures.
• Contribute to post-project reviews by gathering feedback and identifying opportunities for process improvement.

Data Reporting & Continuous Improvement

• Track and maintain training data to ensure accuracy of records and compliance reporting.
• Prepare and maintain training metrics and reports, including participation rates, completion data, and program effectiveness.
• Assist in analyzing training data to identify trends, gaps, and opportunities for improvement.
• Support the continuous improvement of training processes, systems, and documentation.

Additional Responsibilities

• Monitor and manage training-related queries, ensuring timely responses and directing inquiries to the appropriate team members or resources.
• Assist with special projects related to learning and talent development initiatives.
• Support broader talent development initiatives and programs as required.

Qualifications 

Required

• 1+ years of experience in learning & development, training coordination, HR support, or a related administrative role.
• Basic understanding of project coordination principles, including task tracking, timelines, and stakeholder communication.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and basic data reporting.
• Detail-oriented with strong accuracy in managing documentation and training records.
• Ability to provide responsive and professional customer service to internal stakeholders.

Preferred

• Experience in a manufacturing, production, or industrial environment.
• Experience working with Learning Management Systems (LMS) or training platforms.
• Experience providing technical support for training platforms and tools.
• Ability to analyze training data and develop reports or dashboards.
• Experience supporting projects or process improvement initiatives, including tracking timelines coordinating stakeholders, and maintaining project documentation.
• Strong problem-solving skills with the ability to triage and escalate issues effectively.

 Location

• The position is an onsite role at our Surrey, British Columbia facilities and may require travel between the multiple Surrey facilities.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Location: US Remote

Reports To: Director of Talent Development

Salary Range: $160,000 - $185,000

Position Summary:

We are seeking a strategic and experienced Senior Manager, Leadership Development to join our Talent Development team. Reporting to the Director of Talent Management, this individual contributor role owns the design, development, and execution of IEM's leadership development strategy — building a holistic, multi-tiered development ecosystem from the ground up.

This role serves as the internal expert and champion for leadership capability across all levels of the organization, from frontline supervisors to senior and executive leaders. The ideal candidate is a strategic thinker who executes with intention — bringing structure and clarity to ambiguous, evolving priorities while maintaining a sharp focus on business impact. They lead with credibility and executive presence, earning trust across functions and levels through a consultative approach and strong influencing skills.

Ideal Candidate Profile

The ideal candidate brings deep experience designing, executing, and facilitating leadership development programs in a manufacturing environment, as well as a proven track record building scalable development solution in high-growth organizations navigating rapid and complex change. They are energized by the opportunity to build something meaningful and lasting — and are deeply passionate about growing people and building leadership capability at-scale.

Key Responsibilities:

Leadership Development Strategy & Program Design

• Own the end-to-end design, development, and implementation of a comprehensive leadership development strategy aligned to organizational goals, business priorities, and leadership competencies.
• Build and manage a multi-tiered development framework that addresses the distinct needs of frontline leaders, mid-level managers, and senior and executive leaders across all sites.
• Design scalable, practical development experiences that are grounded in the realities of a manufacturing environment and relevant to leaders at all levels.
• Continuously assess and evolve program content to reflect current leadership trends, emerging business priorities, and learner feedback.
• Design targeted development programs for high-potential leaders identified through IEM’s talent review process, ensuring they are equipped to accelerate their growth and readiness for expanded roles.

Leadership Framework & Infrastructure

• Design and implement IEM's leadership competency framework, establishing a clear and consistent foundation for leadership expectations, development programs, and talent conversations across the enterprise.
• Establish the foundational infrastructure for enterprise leadership development, including program frameworks, multi-tiered learning pathways, facilitation guides, and supporting tools and resources.
• Make strategic build vs. buy decisions, identifying and curating best-in-class external content and resources to complement internally developed programs.

Vendor, External Partner & Coach Management

• Identify, evaluate, and manage relationships with external vendors, content providers, and facilitators to complement and extend internal development capabilities.
• Serve as the primary point of contact for all external development partners, managing selection, contracting, and ongoing relationship management.
• Identify and manage a network of external coaches to support individual leadership development needs, ensuring alignment with IEM's leadership philosophy and development goals.
• Ensure all external solutions are integrated seamlessly with internal programs and reflect IEM's culture and values.

Facilitation & Delivery

• Design and facilitate leadership development programs, workshops, and learning experiences across all levels, functions, and sites.
• Serve as a credible, engaging facilitator who can flex style and approach across diverse audiences — from frontline supervisors on the plant floor to senior executives in offsite settings.
• Apply coaching skills and principles within group and programmatic development contexts to deepen leader self-awareness, growth, and behavior change.
• Coach and support internal facilitators and subject matter experts to extend delivery capacity as programs scale.

Measurement & Impact

• Design and implement a robust evaluation framework to measure program effectiveness, learner growth, and business impact.
• Track, analyze, and report on key learning metrics, translating data into compelling insights and actionable recommendations for continuous improvement.
• Demonstrate clear ROI on leadership development investments through quantitative and qualitative measures, presenting findings to senior stakeholders with clarity and confidence.

Stakeholder Partnership & Collaboration

• Partner closely with HR Business Partners, Talent Acquisition, and business leaders across all sites to identify leadership capability gaps and align development solutions to strategic priorities.
• Build trusted relationships across the organization to champion a culture of continuous learning, feedback, and leadership growth.
• Collaborate with senior leaders and HR to ensure development programs support the growth needs of high-potential talent identified through talent review processes.

Supervision of Personnel

Qualifications:

• Bachelor's degree in Human Resources, Organizational Development, Business, or related field.
• 8+ years of progressive experience in Leadership Development, Learning & Development, or Talent Management.
• Demonstrated experience designing, executing, and facilitating leadership development programs in a manufacturing or industrial environment, with the ability to develop leaders across all levels including frontline supervisors and plant leadership.
• Proven track record building leadership development programs and frameworks from the ground up in a high-growth or rapidly evolving organization, including establishing competency models and multi-tiered development pathways.
• Experience supporting organizations navigating rapid growth, large-scale change, or significant business transformation.
• Demonstrated ability to operate effectively as an individual contributor — owning complex, multi-site programs end-to-end, influencing without authority, and building credibility across all levels of the organization.
• Experience designing and delivering development programs for high-potential employee populations.
• Expertise in adult learning principles and instructional design as applied to leadership development.
• Strong vendor and external partner management experience, including coach network management, partner selection, contracting, and ongoing relationship oversight.
• Experience building and presenting ROI and impact analyses for leadership programs to senior audiences.
• Exceptional facilitation and presentation skills with comfort engaging diverse audiences across sites, including large groups and senior leadership.
• Experience with LMS platforms and learning technology tools.

Preferred

• Certifications in coaching, facilitation, or assessments (e.g., ICF, FranklinCovey, DDI, Hogan, DiSC, KornFerry).
• Master's degree in Organizational Development, Industrial/Organizational Psychology, HR, or related discipline.
• Relevant certifications in leadership development, coaching, or talent management.

 Location

• The position is fully remote but may require up to 50% travel to IEM facilities, supplier sites, or for offsite meetings and conferences.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Position Summary

The Instructional Designer is a key member of IEM's Talent Development function, responsible for designing, developing, and continuously improving engaging and effective learning experiences that support organizational goals and drive measurable performance outcomes across our operations.

Working in close partnership with subject matter experts (SMEs), Production, Engineering, Quality, and operational leadership, the Instructional Designer translates complex technical and operational content into high-quality learning solutions — including e-learning modules, instructor-led training materials, job aids, assessments, and multimedia content — delivered across online, in-person, and hybrid formats.

The ideal candidate brings a strong foundation in instructional design methodology, hands-on experience with modern authoring and multimedia tools, and the ability to manage multiple projects simultaneously in a fast-paced manufacturing environment. This individual is a creative problem-solver who is passionate about learner experience, data-driven improvement, and building a world-class TD function at IEM.

Key Responsibilities

Conduct Learning Needs Analysis Partner with the Learning Program Managers, SMEs, and operational stakeholders to identify performance gaps, assess training needs, and define clear, measurable learning objectives. Lead SME intake calls and discovery sessions to gather the technical and operational content required to develop accurate, relevant training solutions.

Design Instructional Strategies Apply proven instructional design methodologies — including ADDIE, SAM, and Bloom's Taxonomy — to develop learner-centered instructional strategies that address specific learning objectives and align with IEM's business goals. Design for multiple modalities including instructor-led, e-learning, and blended learning formats.

Develop Engaging Learning Content Create high-quality, multimedia learning experiences using industry-standard authoring and production tools, including Articulate 360, Synthesia, DeepHow, and MS Office. Develop a full range of learning materials including e-learning modules, facilitator guides, participant handouts, job aids, competency assessments, and video-based learning content. Utilize audio-visual equipment (camera, gimbal, noise-canceling microphone, iPad) to produce professional-grade video demonstrations and recordings.

Facilitate Train-the-Trainer Sessions Design and deliver Train-the-Trainer programs to equip TD Training Specialists and subject matter experts with the skills, materials, and confidence needed to deliver training effectively and consistently across all facilities.

Evaluate & Continuously Improve Learning Solutions Implement robust evaluation strategies — including knowledge checks, skills assessments, and performance metrics — to measure learning outcomes and program effectiveness. Leverage learner feedback, quality data, and business performance indicators to continuously refine and improve content and delivery methods.

Manage LMS & Learning Technology Utilize the Learning Management System (LMS) to build, deploy, track, and report on training programs. Maintain accurate course libraries, learner records, and completion data in support of operational and audit requirements.

Lead Project Management & Cross-Functional Collaboration Manage multiple instructional design projects simultaneously, ensuring on-time delivery, quality standards, and alignment with organizational priorities. Collaborate with cross-functional teams across U.S. and Canadian facilities to ensure learning solutions are consistent, scalable, and operationally relevant.

Supervision of Personnel

• This role will not be responsible for supervision/management of other people.

Qualifications

Required

• Bachelors level degree or equivalent in Instructional Design, Educational Technology, Adult Education, Communications, or a related field — or equivalent combination of formal training and professional experience.
• 2+ years of experience in instructional design, curriculum development, or a related L&D role.
• Demonstrated proficiency with e-learning authoring tools such as Articulate 360, DeepHow, Synthesia, or equivalent platforms.
• Working knowledge of instructional design models and frameworks including ADDIE, SAM, and Bloom's Taxonomy.
• Experience developing a range of learning materials including e-learning modules, facilitator guides, job aids, and competency assessments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills in English, with the ability to present and explain instructional design concepts clearly to SMEs, stakeholders, and operational leaders.
• Ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
• Ability to work on-site, with travel as required.

Preferred

• 3+ years of experience in instructional design, with a portfolio demonstrating a range of learning solutions across multiple modalities.
• Experience in a manufacturing or industrial environment.
• Proficiency in graphic design and multimedia production tools such as Adobe Creative Suite, Canva, or Vyond.
• Experience operating audio-visual production equipment including cameras, gimbals, and professional microphones.
• Familiarity with LMS platforms for course deployment, learner tracking, and reporting.
• Knowledge of adult learning principles and learner experience (LX) design best practices.
• Professional certification in instructional design or L&D (e.g., ATD CPTD, IDOL Academy, or equivalent).

Physical Demands

• Primarily required to sit for extended periods of desk-based work including instructional design, content development, and LMS administration (estimated 70–80% of working time).
• Regularly required to stand, walk, and move throughout office and production floor environments during SME sessions, video production, and training observations (estimated 20–30% of working time).
• Occasionally required to set up, operate, and transport audio-visual production equipment including cameras, tripods, gimbals, and related accessories.
• Must be able to occasionally lift, carry, or move equipment or training materials weighing up to 25 lbs. (approx. 11 kg).
• Requires prolonged close visual acuity for extended periods, including screen-based content development, video editing, and detailed review of training materials.
• Must be able to wear required personal protective equipment (PPE) when present on the production floor, including safety glasses, hearing protection, and safety footwear.

Location

• The position is fully onsite role in our Surrey, British Columbia facilities; but may require up to 10% travel to IEM facilities and occasional international travel to the United States.
• This position is not available for California residents.

Compensation: The hourly pay range for this position is C$ 39.00 - 50.00