PRIMARY PURPOSE

We are looking for a dedicated, ambitious and self-driven Customer Success Manager (CSM), for our ever-growing Growth segment. As a Growth CSM, you will report into the Director of Customer Success and will be responsible for the renewal revenue of this Growth segment via heavy digital touch and light direct touch. We’re looking for someone who has prior experience with SaaS solutions.

The CSM, Growth role will collaboratively drive adoption across the larger Customer enterprise by becoming a Subject Matter Expert in (a) specific area(s) and then create digital content around that area to be consumed by the Customer base. We expect this CSM, Growth to use various digital tools for this content creation and be experienced with some level of digital marketing.

KEY RESPONSIBILITIES

The Customer Success Manager, Growth role will be responsible for enabling our Customers to realize business value from their investment and support our Customers in their journeys to become advocates of Varicent – both our company and our products. Key responsibilities include:

• Manage a portfolio of accounts on both a 1:1 and a 1:Many basis, connecting Varicent to our Customers through digital channels
• Represent the voice of the Customer (customer advocacy) to provide input into every core product, marketing, and sales process
• Identify expansion opportunities to drive value both for the Customer and for Varicent
• Create value for Customers by collecting and sharing success stories and be accountable to drive high usage of Varicent products via thorough and action-oriented playbooks
• Develop and leverage Varicent product expertise to support our Customers in their journeys
• Leverage data collected to refine and optimize existing playbooks, as well as build out additional plays to continue to drive Customer maturity
• Build and maintain relationships with the relevant stakeholders in your portfolio
• Engage with your Customer early in their lifecycle from onboarding through value realization
• Maintain and update the various systems used to support the 1:Many dynamic, with urgency and high attention to detail
• Become a product area SME (subject matter expert) and represent that area in the creation of digital content to be consumed by the Customer base
• Seek and act on manager feedback to promote growth in role

KNOWLEDGE, SKILLS & EXPERIENCE

• 2+ years of experience in customer success or account management in a SaaS or software company
• Experience creating digital marketing content preferred (including digital marketing tools)
• Passionate about the future of work, and positively impacting the working lives of people in large organizations
• Team-player who has a proven track record of excelling in fast-growing environments and taking initiative above and beyond the call of duty
• Ability to build trust and communicate effectively with a broad range of stakeholders: executives, administrators, technical leads, etc.
• Demonstrated ability to work independently to ensure the success of your Customers and Varicent
• Ability to connect the Customer’s business process to product capability
• Strong interpersonal skills that establish trusted advisor relationships with clients
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Familiarity with tools commonly used in CS: Salesforce, Gong, Zoom, Excel, PPT, etc.
• Adaptable mindset, able to operate effectively with change
• Driven, self-motivated, enthusiastic, with a “can do” attitude
• Experience negotiating contracts and managing renewals
• Cultural awareness and appreciation for diversity
• Bachelor’s degree with information technology/business/finance focus preferred

The expected base salary range for this role is $77,000.00 - $100,000.00 CAD and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience, skills, designations, and market conditions.

This posting is for existing vacancy

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

Our ELT (Extract, Load, Transform) application simplifies data workflows, enabling organizations to extract insights faster, automate repetitive tasks, and unlock the true potential of their data.

We are looking for a Senior Software Engineer with deep experience designing and scaling large-scale, data-intensive systems. This role requires hands-on expertise working with massive datasets, distributed data pipelines, and high-throughput backend architectures. You will play a key role in driving our backend services, data platforms, and cloud-native systems forward.

What You’ll Do

• Design, build, and scale new features for REST APIs and large-scale data processing pipelines that handle high-volume datasets across distributed systems.
• Architect and optimize backend services for high throughput and low-latency performance.
• Develop data-intensive and event-driven applications using Python, Typescript, Spark, and AWS-native services.
• Work with Spark, EMR, Glue, Kafka, or similar frameworks to process and transform very large datasets.
• Improve system performance, reliability, and scalability across microservices and cloud infrastructure.
• Partner with senior engineers, architects, DevOps, and QA throughout the full development lifecycle.
• Mentor developers, guide code reviews, and raise engineering quality standards.
• Automate deployments and CI/CD using Terraform, Serverless Framework, and Kubernetes-based workflows.

What You Bring

Technical Expertise

• 7+ years of backend or full-stack engineering experience with a strong backend focus.
• 7+ years of hands-on Python experience (APIs, automation, large-scale data pipelines).
• 3+ years working with Typescript / Node.js.
• Advanced experience with AWS (EC2, EKS, Lambda, S3, DynamoDB, RDS, Step Functions, etc.).
• Strong practical experience deploying and optimizing production workloads on Kubernetes.
• Proven experience working with large datasets, distributed computing, and batch or stream processing using Spark, Dask, EMR, Glue, Kafka, etc.
• Solid understanding of system design, distributed systems, scalability patterns, and cloud architecture.

Collaboration & Communication

• Strong business-level English proficiency to communicate effectively with cross-functional teams across regions.
• Ability to collaborate, document solutions clearly, and participate in technical discussions with stakeholders.

🗒️ Note: 

• Candidates selected for this position will be hired directly by Varicent.
• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders. 
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

At Varicent, we’re driven by the belief that great people power great companies. As our Senior Software Developer, GenAI, you’ll contribute to building and scaling production-grade AI systems that directly impact how our customers use and experience our products.

You’ll contribute to the delivery of GenAI-powered features, collaborate closely with technical leads, and play a key role in maintaining technical quality, reliability, and scalability across a core product area. This role is ideal for a strong individual contributor who enjoys hands-on development, learning new technologies, and turning ideas into high-quality production systems.

Overview
• Build and improve AI-enabled product features from prototype to production. You’ll work within an end-to-end engineering team that owns build quality, release readiness, and ongoing improvements.

What You’ll Do:
• Build and maintain product features and supporting backend components, including services, integrations, and internal workflows.
• Write production-ready code and lightweight prototypes to validate ideas quickly.
• Create automated tests and proactively fix issues to keep releases stable, as engineers own quality without a dedicated QA function.
• Support proof-of-concepts and experiments by setting up test cases, reviewing results, and improving areas where quality is weak.
• Document systems and workflows so others can run, maintain, and extend what you build.

GenAI Competencies You’ll Practice:
• Translate business problems into clear AI tasks and implement end-to-end solutions with guidance from technical leads.
• Prepare and maintain data and test cases used to measure output quality.
• Apply common AI application patterns such as prompting, using internal knowledge sources, and calling external tools or APIs.
• Measure quality using repeatable evaluation methods, including automated checks and structured human review when required.
• Contribute to production readiness through versioning, monitoring, basic performance and cost awareness, and usage tracking.
• Follow privacy, security, and compliance requirements in collaboration with Legal and Security teams.

How We Work:
• We balance exploration with delivery — test ideas quickly, then productionize what works.
• “Done” means quality goals are met, followed by continuous improvement in accuracy, cost, and performance.
• The team owns systems end-to-end, including build, release, and operational reliability.

What You Bring:
• 4+ years of overall software engineering experience, with at least 2+ years building and shipping production systems in product teams.
• 4+ years of hands-on technical experience writing production-quality code.
• Strong software engineering fundamentals, including system design and scalable architecture.
• Proficiency in Python and/or TypeScript (or similar), building APIs, services, and data pipelines.
• Experience with cloud platforms (AWS, GCP, or Azure), CI/CD pipelines, automated testing, and observability.
• An experimentation mindset — able to define metrics, build evaluation frameworks, and iterate quickly in ambiguous problem spaces.
• Strong interest in learning and applying GenAI technologies in practical, production environments.

Nice to Have:
• Hands-on experience with GenAI/LLMs, including prompt engineering, retrieval/RAG, embeddings, tool or function calling, fine-tuning, or evaluation pipelines.
• Familiarity with LLMOps practices such as experiment tracking, version control for prompts or models, and cost or latency optimization.
• Experience with tools such as LangChain/LangGraph, OpenAI, Anthropic, Azure OpenAI, and vector databases like Pinecone, FAISS, or Milvus.
• Contributions to open source, technical blogs, or conference talks.

Education:
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

 Note: 

• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

The expected base salary range for this role is $92,160 - $115,200* CAD, and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience, skills, designations, and market conditions. This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

We’re building production GenAI features and looking for a staff software developer with strong engineering skills and a passion for building scalable AI systems. You’ll contribute to the design and delivery of GenAI features, collaborate closely with technical leads and senior stakeholders, and play a key role in maintaining technical quality and scalability across a feature area.

Own AI-enabled components end-to-end and deliver measurable improvements in quality and reliability. You operate independently, drive design decisions within your area, and help set strong engineering standards through reviews and mentorship.

🔧 What you’ll do

• Own delivery for significant features or systems: clarify requirements, design the solution, execute, ship, and iterate.
• Build and maintain reliable services and workflows that support AI features in production.
• Define how quality is measured for your area (success metrics, test strategy, evaluation approach) and automate it wherever possible.
• Run structured experiments, interpret results, and translate learnings into product improvements.
• Improve operational readiness: deployment automation, monitoring/alerting, incident follow-up, and performance/cost optimizations.
• Mentor teammates through design feedback, code reviews, and practical guidance.

🎯GenAI expectations

• Solid working knowledge of how modern AI applications are built and evaluated (you may not be a specialist, but you understand the core concepts and trade-offs).
• Strong learning speed: can evaluate new models/tools, assess feasibility, and recommend a path forward based on evidence and ROI.
• Builds solutions that are safe and compliant by design (privacy, data handling, safeguards), partnering with Legal/Security as needed

✅ Required skills & knowledge

• 6+ years in software engineering.
• 3+ years building and shipping production software in product teams.
• Bachelor’s in computer science, Engineering, or related field.
• Strong software engineering fundamentals and system design.
• Hands-on coding in Python and/or TypeScript (or similar), APIs/services, data pipelines.
• Cloud experience, CI/CD, automated testing, observability; engineers own quality without dedicated QA.
• Experimentation mindset: define metrics, build evals, iterate quickly; willingness to learn GenAI rapidly.

🧩 Nice to Have

• GenAI/LLM: prompt engineering, retrieval/RAG, function/tool-calling, evaluation pipelines, fine-tuning/LoRA, embeddings/vector search.
• LLMOps: experiment tracking, prompt/version control, cost/latency optimization.
• Tools: serverless AWS, LangChain/LangGraph, OpenAI/Anthropic/Azure OpenAI; vector DBs (Pinecone/FAISS/Milvus).
• External contributions (open source, blogs, talks).

🔨 How we work

• We balance exploration with delivery: test ideas quickly, then productionize what works.
• “Done” means quality goals are met; then we keep improving accuracy, cost, and performance.
• The team owns systems end-to-end (build, release, reliability).

🗒️ Note: 

• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

We’re building production GenAI features and looking for a staff software developer with strong engineering skills and a passion for building scalable AI systems. You’ll contribute to the design and delivery of GenAI features, collaborate closely with technical leads and senior stakeholders, and play a key role in maintaining technical quality and scalability across a feature area.

Own AI-enabled components end-to-end and deliver measurable improvements in quality and reliability. You operate independently, drive design decisions within your area, and help set strong engineering standards through reviews and mentorship.

🔧 What you’ll do

• Own delivery for significant features or systems: clarify requirements, design the solution, execute, ship, and iterate.
• Build and maintain reliable services and workflows that support AI features in production.
• Define how quality is measured for your area (success metrics, test strategy, evaluation approach) and automate it wherever possible.
• Run structured experiments, interpret results, and translate learnings into product improvements.
• Improve operational readiness: deployment automation, monitoring/alerting, incident follow-up, and performance/cost optimizations.
• Mentor teammates through design feedback, code reviews, and practical guidance.

🎯GenAI expectations

• Solid working knowledge of how modern AI applications are built and evaluated (you may not be a specialist, but you understand the core concepts and trade-offs).
• Strong learning speed: can evaluate new models/tools, assess feasibility, and recommend a path forward based on evidence and ROI.
• Builds solutions that are safe and compliant by design (privacy, data handling, safeguards), partnering with Legal/Security as needed

✅ Required skills & knowledge

• 6+ years in software engineering.
• 3+ years building and shipping production software in product teams.
• Bachelor’s in computer science, Engineering, or related field.
• Strong software engineering fundamentals and system design.
• Hands-on coding in Python and/or TypeScript (or similar), APIs/services, data pipelines.
• Cloud experience, CI/CD, automated testing, observability; engineers own quality without dedicated QA.
• Experimentation mindset: define metrics, build evals, iterate quickly; willingness to learn GenAI rapidly.

🧩 Nice to Have

• GenAI/LLM: prompt engineering, retrieval/RAG, function/tool-calling, evaluation pipelines, fine-tuning/LoRA, embeddings/vector search.
• LLMOps: experiment tracking, prompt/version control, cost/latency optimization.
• Tools: serverless AWS, LangChain/LangGraph, OpenAI/Anthropic/Azure OpenAI; vector DBs (Pinecone/FAISS/Milvus).
• External contributions (open source, blogs, talks).

🔨 How we work

• We balance exploration with delivery: test ideas quickly, then productionize what works.
• “Done” means quality goals are met; then we keep improving accuracy, cost, and performance.
• The team owns systems end-to-end (build, release, reliability).

🗒️ Note: 

• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

Our ELT (Extract, Load, Transform) application simplifies data workflows, enabling organizations to extract insights faster, automate repetitive tasks, and unlock the true potential of their data.

We are looking for a Lead Software Engineer with deep experience designing and scaling large-scale, data-intensive systems. This role requires hands-on expertise working with massive datasets, distributed data pipelines, and high-throughput backend architectures. You will play a key role in driving our backend services, data platforms, and cloud-native systems forward.

What You’ll Do

• Design, build, and scale new features for REST APIs and large-scale data processing pipelines that handle high-volume datasets across distributed systems.
• Architect and optimize backend services for high throughput and low-latency performance.
• Develop data-intensive and event-driven applications using Python, Typescript, Spark, and AWS-native services.
• Work with Spark, EMR, Glue, Kafka, or similar frameworks to process and transform very large datasets.
• Improve system performance, reliability, and scalability across microservices and cloud infrastructure.
• Partner with senior engineers, architects, DevOps, and QA throughout the full development lifecycle.
• Mentor developers, guide code reviews, and raise engineering quality standards.
• Automate deployments and CI/CD using Terraform, Serverless Framework, and Kubernetes-based workflows.

What You Bring

Technical Expertise

• 7+ years of backend or full-stack engineering experience with a strong backend focus.
• 7+ years of hands-on Python experience (APIs, automation, large-scale data pipelines).
• 3+ years working with Typescript / Node.js.
• Advanced experience with AWS (EC2, EKS, Lambda, S3, DynamoDB, RDS, Step Functions, etc.).
• Strong practical experience deploying and optimizing production workloads on Kubernetes.
• Proven experience working with large datasets, distributed computing, and batch or stream processing using Spark, Dask, EMR, Glue, Kafka, etc.
• Solid understanding of system design, distributed systems, scalability patterns, and cloud architecture.

Collaboration & Communication

• Strong business-level English proficiency to communicate effectively with cross-functional teams across regions.
• Ability to collaborate, document solutions clearly, and participate in technical discussions with stakeholders.

🗒️ Note: 

• Candidates selected for this position will be hired directly by Varicent.
• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders. 
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

We’re building production GenAI features and looking for a staff software developer with strong engineering skills and a passion for building scalable AI systems. You’ll contribute to the design and delivery of GenAI features, collaborate closely with technical leads and senior stakeholders, and play a key role in maintaining technical quality and scalability across a feature area.

Own AI-enabled components end-to-end and deliver measurable improvements in quality and reliability. You operate independently, drive design decisions within your area, and help set strong engineering standards through reviews and mentorship.

🔧 What you’ll do

• Own delivery for significant features or systems: clarify requirements, design the solution, execute, ship, and iterate.
• Build and maintain reliable services and workflows that support AI features in production.
• Define how quality is measured for your area (success metrics, test strategy, evaluation approach) and automate it wherever possible.
• Run structured experiments, interpret results, and translate learnings into product improvements.
• Improve operational readiness: deployment automation, monitoring/alerting, incident follow-up, and performance/cost optimizations.
• Mentor teammates through design feedback, code reviews, and practical guidance.

🎯GenAI expectations

• Solid working knowledge of how modern AI applications are built and evaluated (you may not be a specialist, but you understand the core concepts and trade-offs).
• Strong learning speed: can evaluate new models/tools, assess feasibility, and recommend a path forward based on evidence and ROI.
• Builds solutions that are safe and compliant by design (privacy, data handling, safeguards), partnering with Legal/Security as needed

✅ Required skills & knowledge

• 6+ years in software engineering.
• 3+ years building and shipping production software in product teams.
• Bachelor’s in computer science, Engineering, or related field.
• Strong software engineering fundamentals and system design.
• Hands-on coding in Python and/or TypeScript (or similar), APIs/services, data pipelines.
• Cloud experience, CI/CD, automated testing, observability; engineers own quality without dedicated QA.
• Experimentation mindset: define metrics, build evals, iterate quickly; willingness to learn GenAI rapidly.

🧩 Nice to Have

• GenAI/LLM: prompt engineering, retrieval/RAG, function/tool-calling, evaluation pipelines, fine-tuning/LoRA, embeddings/vector search.
• LLMOps: experiment tracking, prompt/version control, cost/latency optimization.
• Tools: serverless AWS, LangChain/LangGraph, OpenAI/Anthropic/Azure OpenAI; vector DBs (Pinecone/FAISS/Milvus).
• External contributions (open source, blogs, talks).

🔨 How we work

• We balance exploration with delivery: test ideas quickly, then productionize what works.
• “Done” means quality goals are met; then we keep improving accuracy, cost, and performance.
• The team owns systems end-to-end (build, release, reliability).

🗒️ Note: 

• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

Our ELT (Extract, Load, Transform) application simplifies data workflows, enabling organizations to extract insights faster, automate repetitive tasks, and unlock the true potential of their data.

We are looking for a Senior Software Engineer with deep experience designing and scaling large-scale, data-intensive systems. This role requires hands-on expertise working with massive datasets, distributed data pipelines, and high-throughput backend architectures. You will play a key role in driving our backend services, data platforms, and cloud-native systems forward.

What You’ll Do

• Design, build, and scale new features for REST APIs and large-scale data processing pipelines that handle high-volume datasets across distributed systems.
• Architect and optimize backend services for high throughput and low-latency performance.
• Develop data-intensive and event-driven applications using Python, Typescript, Spark, and AWS-native services.
• Work with Spark, EMR, Glue, Kafka, or similar frameworks to process and transform very large datasets.
• Improve system performance, reliability, and scalability across microservices and cloud infrastructure.
• Partner with senior engineers, architects, DevOps, and QA throughout the full development lifecycle.
• Mentor developers, guide code reviews, and raise engineering quality standards.
• Automate deployments and CI/CD using Terraform, Serverless Framework, and Kubernetes-based workflows.

What You Bring

Technical Expertise

• 7+ years of backend or full-stack engineering experience with a strong backend focus.
• 7+ years of hands-on Python experience (APIs, automation, large-scale data pipelines).
• 3+ years working with Typescript / Node.js.
• Advanced experience with AWS (EC2, EKS, Lambda, S3, DynamoDB, RDS, Step Functions, etc.).
• Strong practical experience deploying and optimizing production workloads on Kubernetes.
• Proven experience working with large datasets, distributed computing, and batch or stream processing using Spark, Dask, EMR, Glue, Kafka, etc.
• Solid understanding of system design, distributed systems, scalability patterns, and cloud architecture.

Collaboration & Communication

• Strong business-level English proficiency to communicate effectively with cross-functional teams across regions.
• Ability to collaborate, document solutions clearly, and participate in technical discussions with stakeholders.

🗒️ Note: 

• Candidates selected for this position will be hired directly by Varicent.
• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders. 
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

Our ELT (Extract, Load, Transform) application simplifies data workflows, enabling organizations to extract insights faster, automate repetitive tasks, and unlock the true potential of their data.

We are looking for a Staff Software Engineer with deep experience designing and scaling large-scale, data-intensive systems. This role requires hands-on expertise working with massive datasets, distributed data pipelines, and high-throughput backend architectures. You will play a key role in driving our backend services, data platforms, and cloud-native systems forward.

What You’ll Do

• Design, build, and scale new features for REST APIs and large-scale data processing pipelines that handle high-volume datasets across distributed systems.
• Architect and optimize backend services for high throughput and low-latency performance.
• Develop data-intensive and event-driven applications using Python, Typescript, Spark, and AWS-native services.
• Work with Spark, EMR, Glue, Kafka, or similar frameworks to process and transform very large datasets.
• Improve system performance, reliability, and scalability across microservices and cloud infrastructure.
• Partner with senior engineers, architects, DevOps, and QA throughout the full development lifecycle.
• Mentor developers, guide code reviews, and raise engineering quality standards.
• Automate deployments and CI/CD using Terraform, Serverless Framework, and Kubernetes-based workflows.

What You Bring

Technical Expertise

• 7+ years of backend or full-stack engineering experience with a strong backend focus.
• 7+ years of hands-on Python experience (APIs, automation, large-scale data pipelines).
• 3+ years working with Typescript / Node.js.
• Advanced experience with AWS (EC2, EKS, Lambda, S3, DynamoDB, RDS, Step Functions, etc.).
• Strong practical experience deploying and optimizing production workloads on Kubernetes.
• Proven experience working with large datasets, distributed computing, and batch or stream processing using Spark, Dask, EMR, Glue, Kafka, etc.
• Solid understanding of system design, distributed systems, scalability patterns, and cloud architecture.

Collaboration & Communication

• Strong business-level English proficiency to communicate effectively with cross-functional teams across regions.
• Ability to collaborate, document solutions clearly, and participate in technical discussions with stakeholders.

🗒️ Note: 

• Candidates selected for this position will be hired directly by Varicent.
• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders. 
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

At Varicent, we’re driven by the belief that great people power great companies. As our Senior Software Developer, GenAI, you’ll contribute to building and scaling production-grade AI systems that directly impact how our customers use and experience our products.

You’ll contribute to the delivery of GenAI-powered features, collaborate closely with technical leads, and play a key role in maintaining technical quality, reliability, and scalability across a core product area. This role is ideal for a strong individual contributor who enjoys hands-on development, learning new technologies, and turning ideas into high-quality production systems.

Overview
• Build and improve AI-enabled product features from prototype to production. You’ll work within an end-to-end engineering team that owns build quality, release readiness, and ongoing improvements.

What You’ll Do:
• Build and maintain product features and supporting backend components, including services, integrations, and internal workflows.
• Write production-ready code and lightweight prototypes to validate ideas quickly.
• Create automated tests and proactively fix issues to keep releases stable, as engineers own quality without a dedicated QA function.
• Support proof-of-concepts and experiments by setting up test cases, reviewing results, and improving areas where quality is weak.
• Document systems and workflows so others can run, maintain, and extend what you build.

GenAI Competencies You’ll Practice:
• Translate business problems into clear AI tasks and implement end-to-end solutions with guidance from technical leads.
• Prepare and maintain data and test cases used to measure output quality.
• Apply common AI application patterns such as prompting, using internal knowledge sources, and calling external tools or APIs.
• Measure quality using repeatable evaluation methods, including automated checks and structured human review when required.
• Contribute to production readiness through versioning, monitoring, basic performance and cost awareness, and usage tracking.
• Follow privacy, security, and compliance requirements in collaboration with Legal and Security teams.

How We Work:
• We balance exploration with delivery — test ideas quickly, then productionize what works.
• “Done” means quality goals are met, followed by continuous improvement in accuracy, cost, and performance.
• The team owns systems end-to-end, including build, release, and operational reliability.

What You Bring:
• 4+ years of overall software engineering experience, with at least 2+ years building and shipping production systems in product teams.
• 4+ years of hands-on technical experience writing production-quality code.
• Strong software engineering fundamentals, including system design and scalable architecture.
• Proficiency in Python and/or TypeScript (or similar), building APIs, services, and data pipelines.
• Experience with cloud platforms (AWS, GCP, or Azure), CI/CD pipelines, automated testing, and observability.
• An experimentation mindset — able to define metrics, build evaluation frameworks, and iterate quickly in ambiguous problem spaces.
• Strong interest in learning and applying GenAI technologies in practical, production environments.

Nice to Have:
• Hands-on experience with GenAI/LLMs, including prompt engineering, retrieval/RAG, embeddings, tool or function calling, fine-tuning, or evaluation pipelines.
• Familiarity with LLMOps practices such as experiment tracking, version control for prompts or models, and cost or latency optimization.
• Experience with tools such as LangChain/LangGraph, OpenAI, Anthropic, Azure OpenAI, and vector databases like Pinecone, FAISS, or Milvus.
• Contributions to open source, technical blogs, or conference talks.

Education:
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

 Note: 

• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

Our ELT (Extract, Load, Transform) application simplifies data workflows, enabling organizations to extract insights faster, automate repetitive tasks, and unlock the true potential of their data.

We are looking for a Senior Software Engineer with deep experience designing and scaling large-scale, data-intensive systems. This role requires hands-on expertise working with massive datasets, distributed data pipelines, and high-throughput backend architectures. You will play a key role in driving our backend services, data platforms, and cloud-native systems forward.

What You’ll Do

• Design, build, and scale new features for REST APIs and large-scale data processing pipelines that handle high-volume datasets across distributed systems.
• Architect and optimize backend services for high throughput and low-latency performance.
• Develop data-intensive and event-driven applications using Python, Typescript, Spark, and AWS-native services.
• Work with Spark, EMR, Glue, Kafka, or similar frameworks to process and transform very large datasets.
• Improve system performance, reliability, and scalability across microservices and cloud infrastructure.
• Partner with senior engineers, architects, DevOps, and QA throughout the full development lifecycle.
• Mentor developers, guide code reviews, and raise engineering quality standards.
• Automate deployments and CI/CD using Terraform, Serverless Framework, and Kubernetes-based workflows.

What You Bring

Technical Expertise

• 7+ years of backend or full-stack engineering experience with a strong backend focus.
• 7+ years of hands-on Python experience (APIs, automation, large-scale data pipelines).
• 3+ years working with Typescript / Node.js.
• Advanced experience with AWS (EC2, EKS, Lambda, S3, DynamoDB, RDS, Step Functions, etc.).
• Strong practical experience deploying and optimizing production workloads on Kubernetes.
• Proven experience working with large datasets, distributed computing, and batch or stream processing using Spark, Dask, EMR, Glue, Kafka, etc.
• Solid understanding of system design, distributed systems, scalability patterns, and cloud architecture.

Collaboration & Communication

• Strong business-level English proficiency to communicate effectively with cross-functional teams across regions.
• Ability to collaborate, document solutions clearly, and participate in technical discussions with stakeholders.

🗒️ Note: 

• Candidates selected for this position will be hired directly by Varicent.
• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders. 
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

At Varicent, we’re driven by the belief that great people power great companies. As our Senior Software Developer, GenAI, you’ll contribute to building and scaling production-grade AI systems that directly impact how our customers use and experience our products.

You’ll contribute to the delivery of GenAI-powered features, collaborate closely with technical leads, and play a key role in maintaining technical quality, reliability, and scalability across a core product area. This role is ideal for a strong individual contributor who enjoys hands-on development, learning new technologies, and turning ideas into high-quality production systems.

Overview
• Build and improve AI-enabled product features from prototype to production. You’ll work within an end-to-end engineering team that owns build quality, release readiness, and ongoing improvements.

What You’ll Do:
• Build and maintain product features and supporting backend components, including services, integrations, and internal workflows.
• Write production-ready code and lightweight prototypes to validate ideas quickly.
• Create automated tests and proactively fix issues to keep releases stable, as engineers own quality without a dedicated QA function.
• Support proof-of-concepts and experiments by setting up test cases, reviewing results, and improving areas where quality is weak.
• Document systems and workflows so others can run, maintain, and extend what you build.

GenAI Competencies You’ll Practice:
• Translate business problems into clear AI tasks and implement end-to-end solutions with guidance from technical leads.
• Prepare and maintain data and test cases used to measure output quality.
• Apply common AI application patterns such as prompting, using internal knowledge sources, and calling external tools or APIs.
• Measure quality using repeatable evaluation methods, including automated checks and structured human review when required.
• Contribute to production readiness through versioning, monitoring, basic performance and cost awareness, and usage tracking.
• Follow privacy, security, and compliance requirements in collaboration with Legal and Security teams.

How We Work:
• We balance exploration with delivery — test ideas quickly, then productionize what works.
• “Done” means quality goals are met, followed by continuous improvement in accuracy, cost, and performance.
• The team owns systems end-to-end, including build, release, and operational reliability.

What You Bring:
• 4+ years of overall software engineering experience, with at least 2+ years building and shipping production systems in product teams.
• 4+ years of hands-on technical experience writing production-quality code.
• Strong software engineering fundamentals, including system design and scalable architecture.
• Proficiency in Python and/or TypeScript (or similar), building APIs, services, and data pipelines.
• Experience with cloud platforms (AWS, GCP, or Azure), CI/CD pipelines, automated testing, and observability.
• An experimentation mindset — able to define metrics, build evaluation frameworks, and iterate quickly in ambiguous problem spaces.
• Strong interest in learning and applying GenAI technologies in practical, production environments.

Nice to Have:
• Hands-on experience with GenAI/LLMs, including prompt engineering, retrieval/RAG, embeddings, tool or function calling, fine-tuning, or evaluation pipelines.
• Familiarity with LLMOps practices such as experiment tracking, version control for prompts or models, and cost or latency optimization.
• Experience with tools such as LangChain/LangGraph, OpenAI, Anthropic, Azure OpenAI, and vector databases like Pinecone, FAISS, or Milvus.
• Contributions to open source, technical blogs, or conference talks.

Education:
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

 Note: 

• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

The expected base salary range for this role is $92,160 - $115,200* CAD, and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience, skills, designations, and market conditions. This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

Our ELT (Extract, Load, Transform) application simplifies data workflows, enabling organizations to extract insights faster, automate repetitive tasks, and unlock the true potential of their data.

We are looking for a Staff Software Engineer with deep experience designing and scaling large-scale, data-intensive systems. This role requires hands-on expertise working with massive datasets, distributed data pipelines, and high-throughput backend architectures. You will play a key role in driving our backend services, data platforms, and cloud-native systems forward.

What You’ll Do

• Design, build, and scale new features for REST APIs and large-scale data processing pipelines that handle high-volume datasets across distributed systems.
• Architect and optimize backend services for high throughput and low-latency performance.
• Develop data-intensive and event-driven applications using Python, Typescript, Spark, and AWS-native services.
• Work with Spark, EMR, Glue, Kafka, or similar frameworks to process and transform very large datasets.
• Improve system performance, reliability, and scalability across microservices and cloud infrastructure.
• Partner with senior engineers, architects, DevOps, and QA throughout the full development lifecycle.
• Mentor developers, guide code reviews, and raise engineering quality standards.
• Automate deployments and CI/CD using Terraform, Serverless Framework, and Kubernetes-based workflows.

What You Bring

Technical Expertise

• 7+ years of backend or full-stack engineering experience with a strong backend focus.
• 7+ years of hands-on Python experience (APIs, automation, large-scale data pipelines).
• 3+ years working with Typescript / Node.js.
• Advanced experience with AWS (EC2, EKS, Lambda, S3, DynamoDB, RDS, Step Functions, etc.).
• Strong practical experience deploying and optimizing production workloads on Kubernetes.
• Proven experience working with large datasets, distributed computing, and batch or stream processing using Spark, Dask, EMR, Glue, Kafka, etc.
• Solid understanding of system design, distributed systems, scalability patterns, and cloud architecture.

Collaboration & Communication

• Strong business-level English proficiency to communicate effectively with cross-functional teams across regions.
• Ability to collaborate, document solutions clearly, and participate in technical discussions with stakeholders.

🗒️ Note: 

• Candidates selected for this position will be hired directly by Varicent.
• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders. 
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Sr Customer Education Specialist  to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

The expected base salary range for this role is $92,160 - $115,200* CAD, and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience, skills, designations, and market conditions. This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

PRIMARY PURPOSE

Varicent’s Customer Success team is seeking a Customer Enablement & Product Consultant to lead the delivery and evolution of our live Varicent product enablement sessions. The goal of these programs is to ensure learners not only understand our platforms but can confidently apply their knowledge in their day-to-day roles. This role is key in empowering users through practical, scenario-based learning—emphasizing the "why" and "how" behind tasks.

This role centers on delivering virtual instructor-led training sessions (vILT) for Varicent’s Admin Enablement Program and our What’s New webinar series, while also shaping the design and scalability of these and future programs. As a member of the team, you will also serve as a mentor and leader—helping to guide training strategy and content development, develop peers, design new programs, and represent Education in cross-functional initiatives.

KEY RESPONSIBILITIES

Program Design & Development
• Partner with instructional designers and product SMEs to develop and iterate on vILT curriculum, ensuring content is technically accurate, engaging, and aligned with customer needs
• Identify gaps and opportunities within the Admin Enablement Program and broader customer learning ecosystem, proposing new modules, tracks, or learning formats
• Ensure training materials reflect the most recent Varicent product updates, features, and best practices
• Incorporate adult learning principles and interactive techniques into training content to drive engagement and retention
• Collaborate with Enablement, Support, and Product teams to maintain alignment between training objectives and customer success goals
• Contribute to the development of learning strategies that blend vILT, on-demand content, and job aids for a comprehensive learning experience

Enablement Delivery

• Deliver polished, high-impact virtual training sessions to Varicent customers through regularly scheduled Admin Enablement and webinar sessions
• Facilitate interactive learning experiences using virtual platforms (e.g., Zoom, zuddl, Kahoot, Docebo), incorporating polls, exercises, Q&A, and real-world use cases
• Adapt delivery based on customer audience, engagement level, and learner feedback in real time
• Support post-session follow-up by gathering and analyzing participant feedback, and contributing to the refinement of future sessions
• Represent Education in Varicent sponsored customer-facing events (such as our Unlock series), bringing energy, credibility, and expertise to each training and networking interaction
• Serve as a facilitator for critical or high-profile training

Leadership

• Act as a voice within the trainer cohort, modeling excellence in training delivery, preparation, and professionalism
• Mentor and support facilitators, offering guidance on instructional techniques, facilitation strategies, and technical product knowledge
• Contribute to onboarding and skill development for new team members within the Customer Education or Customer Success teams
• Provide input into team processes, facilitation standards, and best practices to ensure consistency and quality across vILT experiences
• Represent the training team in cross-functional working groups, such as product enablement task forces, customer success strategy teams, or education planning sessions
• Champion the customer education perspective in internal conversations, helping the broader organization understand the impact of training on adoption, satisfaction, and retention
• Assist in roadmap planning for the Admin Enablement Program by identifying training needs from customer feedback, support trends, product evolution, or business objectives
• Lead special projects that contribute to the growth and visibility of the Customer Education function, such as piloting new learning formats, building partnerships, or presenting internally
• Investigate and propose new technologies, particularly Generative AI, to improve the learning experience and drive efficiency in ILT operations

SKILLS & EXPERIENCE

• 6+ years of experience in instructional delivery, technical training, or customer enablement.
• Strong understanding of software products, preferably in incentive compensation, enterprise SaaS, or analytics.
• Excellent presentation, facilitation, and communication skills.
• Ability to translate complex technical concepts into practical, learner-friendly content.
• Experience with virtual learning platforms (e.g., Zoom, zuddl), team sharing / collaboration (e.g. Slack, Confluence, Jira, Sharepoint) and LMS tools (e.g. Docebo).
• Experience working with or training users on Varicent or similar compensation management platforms. Prior Varicent product knowledge is a bonus
• Demonstrated expertise in adult learning, instructional design, or facilitation best practices
• Ability to lead cross-functional initiatives and influence stakeholders at multiple levels
• Proven track record of mentoring peers and contributing to team growth and maturity
• Strong organizational and time management skills, with an ability to balance delivery and strategic contributions
• Customer-obsessed, flexible, and collaborative—driven to make every learner experience count

Our ELT (Extract, Load, Transform) application simplifies data workflows, enabling organizations to extract insights faster, automate repetitive tasks, and unlock the true potential of their data.

We are looking for a Senior Software Engineer with deep experience designing and scaling large-scale, data-intensive systems. This role requires hands-on expertise working with massive datasets, distributed data pipelines, and high-throughput backend architectures. You will play a key role in driving our backend services, data platforms, and cloud-native systems forward.

What You’ll Do

• Design, build, and scale new features for REST APIs and large-scale data processing pipelines that handle high-volume datasets across distributed systems.
• Architect and optimize backend services for high throughput and low-latency performance.
• Develop data-intensive and event-driven applications using Python, Typescript, Spark, and AWS-native services.
• Work with Spark, EMR, Glue, Kafka, or similar frameworks to process and transform very large datasets.
• Improve system performance, reliability, and scalability across microservices and cloud infrastructure.
• Partner with senior engineers, architects, DevOps, and QA throughout the full development lifecycle.
• Mentor developers, guide code reviews, and raise engineering quality standards.
• Automate deployments and CI/CD using Terraform, Serverless Framework, and Kubernetes-based workflows.

What You Bring

Technical Expertise

• 7+ years of backend or full-stack engineering experience with a strong backend focus.
• 7+ years of hands-on Python experience (APIs, automation, large-scale data pipelines).
• 3+ years working with Typescript / Node.js.
• Advanced experience with AWS (EC2, EKS, Lambda, S3, DynamoDB, RDS, Step Functions, etc.).
• Strong practical experience deploying and optimizing production workloads on Kubernetes.
• Proven experience working with large datasets, distributed computing, and batch or stream processing using Spark, Dask, EMR, Glue, Kafka, etc.
• Solid understanding of system design, distributed systems, scalability patterns, and cloud architecture.

Collaboration & Communication

• Strong business-level English proficiency to communicate effectively with cross-functional teams across regions.
• Ability to collaborate, document solutions clearly, and participate in technical discussions with stakeholders.

🗒️ Note: 

• Candidates selected for this position will be hired directly by Varicent.
• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders. 
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.