About the role:

We are hiring a Sr. Systems Engineer with a focus on supporting company’s ERP, NetSuite. This role will be focused on developing customizations (Suitelets, Suitescript, Workflows, etc) within NetSuite in support of our critical business processes. These processes range from Record to Report & Order to Cash processes we run on NetSuite. The individual must be competent to work with NetSuite and related modules/third-party applications and possess a well-rounded background in both business and ERP.

Alongside a team of Engineers, you will be encouraged to grow functionality holistically across the application. Engineers within the Finance Technology team are in a unique position to collaborate with other platform and integration developers working with other “Best of Breed” applications.

What you will be doing

• Design, develop, and test product features that meet business and technical requirements of NetSuite ERP modules and workflows
• Integrate NetSuite with other third-party systems using REST, SOAP web services, and APIs
• Assist in improving existing integrations with 3PL and ensure systems work optimally
• Work with Scrum Master, Product Owners, and other company stakeholders to understand business requirements, policies, and procedures
• Full lifecycle implementation of core and Advanced NetSuite modules
• Triage and correct performance and/or data integrity concerns by reviewing and evaluating code, data patches, system logs, and process/memory/disk consumption utilization.
• Help us continue to design for scale and reliability as we grow
• Detective work and problem solving, especially when the answer isn’t obvious
• Solve customer (external and internal) problems. Inclined to jump on calls and interact with those directly affected by the product to make sure they’re successful.
• Participate in the entire software development lifecycle, including analysis, design, development, testing, and deployment

What you need to have

• Bachelors or master’s degree in computer science or Information Technology
• 6+ years of NetSuite Development experience
• In-depth knowledge of ERP systems, with a preference for hands-on implementation experience
• Design, develop, and customize NetSuite solutions supporting end-to-end supply chain processes, including inventory management, procurement, demand planning, and order fulfillment.
• Hands-on experience with NetSuite Order Management (OM), Accounts Receivable (AR), Purchasing, and Inventory modules.
• Strong domain knowledge of Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes.
• Troubleshoot and enhance existing NetSuite supply chain configurations to improve performance, accuracy, and automation.
• Experience with HTML, CSS, Javascript and SuiteScript 1.0/2.0/2.1
• Experience in developing and managing NetSuite workflows, custom records, fields, forms, and advanced PDFs.
• Expertise in SuiteAnalytics for building custom reports, saved searches, and KPIs.
• Strong proficiency with REST, SOAP web services, and APIs for developing custom integrations with third-party systems
• NetSuite Developer Certification or equivalent experience preferred

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About Finance Operations

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, procurement, billing and payroll services, strategic sourcing, and supplier relationship management to Stripe.

About Procurement

Global Procurement, which is part of Stripe's Finance Operations (FinOps), is responsible for the entire buying journey, from sourcing new suppliers or renewing engagements with existing ones to facilitating purchase order approvals, paying valid supplier invoices, and managing Stripe's travel and expense program. The team also reviews and advises on contract structures and terms, conducts risk assessments to ensure suppliers meet Stripe's standards, and onboards suppliers for secure payment processing.

What you’ll do

We're looking for a Sourcing Analyst to join our growing team. In this role you will play a crucial role in supporting the global strategic sourcing events and category management while collaborating with cross functional teams. You will be responsible for conducting market research, gathering supplier information, developing sourcing strategies, and facilitating sourcing events to optimize the company's spend and drive value. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with cross-functional teams. 

Responsibilities

The responsibilities for this role include but are not limited to the following:

RFx event support:

• Draft RFx documents for specific projects in collaboration with global category managers
• Prepare RFx communications, scoring templates, summaries, and other supporting documents
• Prepare and retain RFx project documentation for historical record
• Execute NDAs for RFx events
• Lead regional RFx projects when needed

Benchmarks / Rates:

• Conduct initial category-specific market research
• Analyze rate submissions from Suppliers with industry benchmarks
• Develop supplier profiles with data sourced from resources like Tropic, Pitchbook, other internal tools, and publicly available data
• Lead regional rate card negotiations when needed

Contracting:

• Contract analysis to inform category strategies and/or individual transaction strategies
• Data cleanup on renewal dates, termination notice periods, and other relevant sourcing metadata in the Contract database
• Setup and execute proactive tracking of SLA violations and ensure appropriate processes are initiated to claim any possible service credits/refunds

General Support:

• Monitor procurement process and manage escalations for sourced deal transactions
• Work closely with internal teams to drive enterprise-level procurement solutions and increase supplier management effectiveness
• Participate in establishing short-term and long-range planning and budget development of the company to support strategic business goals
• Help to develop and execute a roadmap to build and scale an impactful Strategic Sourcing & Category Management function that Stripe recognizes and values

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements:

• A minimum of 5 to 8 years of experience in indirect sourcing, procurement, category management, or a related field
• Strong understanding of procurement principles and supply chain management
• Strong experience in negotiations and achieving significant cost savings and supplier value without compromising on quality or service
• Experience in supplier contracting with an understanding of standard commercial terms and conditions to mitigate risks and create clear service level agreements
• Excellent communication and interpersonal skills, with the ability to convey complex information in an understandable way
• Strong analytical and problem-solving skills with a keen eye for detail
• Strong organizational skills and the ability to manage multiple priorities in a dynamic, fast-paced environment
• A team player with a proactive attitude and the ability to work independently when required
• Demonstrated experience successfully partnering with cross-functional stakeholders

You will also likely have (not required):

• Familiarity with the fintech industry and its supply chain and procurement challenges
• Educational background in Business, Economics, Supply Chain, or related fields
• Procurement and supply chain certification like CPSM, CSCP, CPPM, CIPS, etc.
• Understanding or experience with e-procurement tools and systems (e.g., Zip, Agiloft CLM, etc.)
• Experience with ERP systems (e.g., Oracle) is preferred
• The ability to be flexible and comfortable with changing requirements
• A builder's mindset and a willingness to question assumptions and conventional wisdom
• A passion for creating new systems and solving problems via infrastructure and automation

THE ROLE 

Women's Activewear - Sourcing Manager, Bangladesh

We are seeking a strategic and entrepreneurial Sourcing Manager to build and lead our Apparel, Women's activewear function. This person will be tasked with identifying and onboarding new vendor partners from scratch. The role will focus primarily on the Women's Activewear category with potential expansion into other categories.

This is a rare opportunity to own and build a sourcing operation in a high-impact category. The ideal candidate will bring deep knowledge of category manufacturing, strong vendor relationships (or the ability to cultivate them), and the operational rigor to scale new supply chains that deliver on cost, quality, and lead time.

Responsibilities

• Scout for vendor partners in India who can manufacture high quality products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions

Qualifications

• Experience: 10 year + sourcing and merchandising experience in apparel, women's activewear categories with high-end national brands in United States
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Product Development: Deep understanding of the product development process, utilizing factory and vendor expertise to effectively bring new products to market in speed.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.

About the Role:

As a Business Development Representative (BDR), you’ll be at the forefront of CloudSEK’s growth. You’ll identify and qualify high-quality leads, nurture relationships with potential clients, and ultimately contribute to our mission of becoming Asia’s leading cybersecurity company.

Requirements:

• 1-3 years of experience as an SDR/BDR in a SaaS company. If you have worked in the cybersecurity space, that would be awesome! If not, no worries, most of us are from different industries :) 
• We have a proven track record of successfully generating good quality leads, especially C-level. 
• Strong communication and interpersonal skills, both verbal and written.
• Excellent phone and email etiquette.
• Know your way around CRM tools (Salesforce, HubSpot), and data providers (Apollo, Lusha). If not, the team is more than happy to work with you. 
• Self-motivated, results-oriented, and a team player.
• You are competitive, but with yourself. You set your benchmarks and break them every single quarter. 

Key Responsibilities:

• Prospecting: We will utilize various channels (LinkedIn Sales Navigator, Lusha, Apollo) to identify the right accounts and contacts within our target market.
• Lead qualification: Assess and qualify leads based on specific criteria, ensuring they align with our ideal customer profile.
• Lead generation: Multi-channel outreach (cold calling, email, Linkedin, looms..etc) to reach out to potential clients and book introductory meetings with the sales team
• Relationship building: Build rapport and establish trust with prospects, positioning yourself as a trusted advisor. 
• Pipeline development: Contribute to the sales pipeline by consistently generating qualified leads and opportunities.
• CRM hygiene: Maintain accurate and up-to-date records of all activities and interactions within our CRM system.
• Collaboration: Work closely with the sales team to ensure a smooth handover of qualified leads and opportunities.
• Continuous Learning: Stay informed about industry trends, product updates, and competitive landscapes to enhance your outreach.

Job Title: SCM - Sr. Business Analyst

THE ROLE

Insert Role Title

We are seeking a Sourcing Manager for denim bottom category to join our growing team. This role will be instrumental in building a resilient, high-performing denim supply chain that enables rapid growth, strong margins, and best-in-class product quality.

Responsibilities

Supply Chain, Denim Sourcing Strategy & Partner Management

Develop and execute the end-to-end supply chain and sourcing strategy with a strong focus on denim apparel categories, across woven, knit, and stretch fabrications. Implement a multi-sourcing approach to ensure supply resilience, scalability, and cost efficiency.

Identify, onboard, and develop denim-focused manufacturing partners aligned with Quince’s direct-to-consumer (D2C) model. Coach partners to operate within a rapid replenishment, Manufacturer-to-Consumer (M2C) environment, emphasizing speed, flexibility, and quality.

Educate sourcing partners on the Quince Operating System (OS), including:

• Operational Excellence: Driving short lead times, agile production, and consumer-first execution

• Financial Model: Delivering margin-accretive performance and strong Return on Invested Capital (ROIC)

• Technical Integration: Effective utilization of the Vendor Portal and digital workflows

Operational Excellence & Business Growth

Drive continuous improvement across key performance metrics, with particular focus on denim production quality and speed:

• Quality: Maintain defect rate below 0.5%

• Speed & Accuracy: Achieve replenishment lead times under 14 days

• Availability: Ensure in-stock rate above 99%

• Financial Impact: Deliver margin-accretive sourcing outcomes

Partner closely with Merchandising and Product Development (PD) teams to lead denim catalog expansion, launching new washes, fits, styles, and fabric innovations through the New Product Creation (NPC) process.

Conduct structured Quarterly Business Reviews (QBRs) with sourcing partners, focusing on strategic alignment, denim category performance, operational excellence, continuous improvement opportunities, and future growth plans.

Qualifications

• 15+ years of experience at the Director level or above in Strategic Sourcing, Procurement, or Supplier Management within the apparel industry, preferably supporting major US-based retailers or DTC brands, with strong exposure to denim categories.

• Established global factory network across key apparel categories (with strong emphasis on denim, woven, knit, and sweater knit fabrications), spanning APAC, ISC, and EMEA regions.

• Strong product-driven mindset, leveraging factory and vendor expertise to support product design, cost engineering, and commercialization. Deep knowledge of denim materials, washes, and localized fabric sourcing within key regions is highly preferred.

• General Manager (GM) mindset with hands-on supply chain and manufacturing experience, including lean manufacturing, just-in-time (JIT) production, and operational excellence.

• Deep understanding of cost structures within denim/apparel categories, with proven ability to drive cost savings through clean-sheet costing, strategic negotiations, and supplier optimization.

• Highly organized, analytical, and execution-focused, with strong problem-solving skills and a continuous improvement mindset.

• Curious, adaptable, and proactive in navigating ambiguity and change; open to new perspectives and ways of working.

• Strong business acumen with an interest in leveraging technology and AI-enabled tools to enhance sourcing efficiency and decision-making.

• Excellent written and verbal communication, presentation, and stakeholder engagement skills.

• Bachelor’s degree required; advanced degree preferred.

What You’ll Do: 

• Provide holistic assessments of security layers across infrastructure, application, people, and processes.
• Collaborate with product managers, designers, and engineers to threat model and architect secure and resilient systems.
• Review source code against secure coding best practices and contribute security requirements.
• Drive the software design and implementation of security services, tools, and libraries to provide secure defaults to the rest of the organization.
• Promote security remediations in the CI/CD pipeline by building tools and services for engineers to consume (e.g. custom Semgrep implementation, developer-first secrets management).
• Help build the platform that ensures software development at DigitalOcean is safe, easy, and low-risk.
• Champion an internal security culture (developer training, internal CTFs, etc.).
• Help DigitalOcean engineers understand how security events impact them. Do they need to worry about the next Log4j CVE? How does RetBleed impact DigitalOcean’s fleet?

• Ability to clearly communicate security topics and vulnerability classes (e.g. OWASP Top Ten) and provide actionable direction to product teams.
• A record of partnering with internal engineering teams to tackle security problems across an entire stack with empathy and creativity. Engineering teams are our partners, not our adversaries.
• Hands-on experience in software engineering projects. We primarily develop in Python, JavaScript, and PHP. You are comfortable writing code with good test coverage.
• Working knowledge of modern development concepts (virtualized environments, containerization, continuous integration + delivery, Public Cloud such as AWS/GCP).

• Bachelor's degree in Computer Science or related field.
• 3+ years experience guiding software teams on security architecture design.
• 3+ years of experience in application security or product security roles.
• Do you have 3+ years of software engineering experience, are interested in moving into a dedicated security role, and can share examples of championing security issues in the past? We also want to speak to you!
• Proven professional experience guiding software teams on secure architecture design.
• Working knowledge of system architecture and/or application architecture.
• Experience building or reviewing threat models and ability to craft malicious user, attacker, and abuse/misuse cases.
• Working knowledge of hardware and software supply chain security.

This is a hybrid role based out of Bengaluru, India. 

#LI-Hybrid 

Company Description:

Okta is an integrated identity and mobility management service. Built from the ground up in the cloud, Okta securely and simply connects people to their applications from any device, anywhere, at anytime. Okta integrates with existing directories and identity systems, as well as thousands of on-premises, cloud and mobile applications, and runs on a secure, reliable and extensively audited cloud-based platform.

More than 5,000 customers, including Adobe, Allergan, Chiquita, LinkedIn, MGM Resorts International, Shire Pharmaceuticals and Western Union, use Okta to improve employee productivity, increase supply chain efficiency and revenue and improve compliance. The thousands of enterprises and cloud vendors, as well as the millions of people using Okta, are the foundation of the industry's fastest growing IT network for the cloud and mobile world. Okta is backed by premier venture capital firms Andreessen Horowitz, Greylock Partners, Khosla Ventures and Sequoia Capital. To learn more about Okta, visit: https://www.okta.com.

Position Description:

Okta Engineering is looking for a Software Engineer Manager to help us scale and increase velocity. You will be driving and perfecting our vision of Continuous Delivery, increasing the velocity and productivity of engineering.  You will work with a wide range of stakeholders and partners, including Engineers, Architects, Operations, Program Management, and Quality. We have a great team driving innovative projects--join us and bring your ideas!

Job Duties and Responsibilities:

• Drive the strategy for building and incorporating AI/ML-powered tools to enhance developer velocity, automate complex tasks in the Continuous Integration, and provide intelligent insights into system performance and code quality.
• Ability to articulate and drive a technical, strategic vision and roadmap
• Collaborate with Engineering, Security, Program Management, Operations  and other scrum teams.
• Recruit and mentor a globally distributed and talented group of diverse employees
• Build high quality tools and automation for internal use to support continuous delivery and developer productivity 
• Roll out deliverables to internal customers in phases, monitor adoption, collect feedback, and fine-tune the project to respond to internal customers’ needs.
• Champion engineering and operational excellence, establishing metrics and process for regular assessment and improvement
• Foster, enable and promote innovation

REQUIRED Knowledge, Skills, and Abilities:

• A track record of leading or managing high performing platform teams (3 year experience minimum) 
• Experience with end to end project delivery; building roadmaps through operational sustainability
• Strong facilitation skills (design, requirements gathering, progress and status sessions)
• Production experience with distributed systems running in AWS. GCP a bonus
• Passion about automation and leveraging agile software development methodologies
• Experience in developing Continuous Delivery pipelines for a diverse set of projects using Java, Jenkins, AWS, Docker, Python, Ruby, Bash, and more 
• Experience in building internal developer tools

Education and Training:

• B.S. in CS or equivalent

#LI-Hybrid

P23452_3391493

Lab Manager

Our team is at the forefront of the artificial intelligence revolution, enabling innovators from all industries and sectors to expand human potential with technology. The availability of specialised artificial intelligence compute will be a decisive factor in AI’s rate of progress. Graphcore allows innovators to go further, faster. What we do, really makes a difference.

As an Electronics Laboratory Manager you will be responsible for managing the India laboratory within Graphcore ensuring facilities are always available to support cross-functional operations. You will help implement, execute and develop standard operating procedures to ensure compliance with safety, quality and regulatory standards, and other relevant policies.

You will be working within the organisation supporting teams from Facilities, Manufacturing Technology, Supply Chain, Quality, Product Test and Diagnosis, Infrastructure Solutions, and Hardware Engineering within the laboratory environment.

The Team

The Laboratory team supports the installation, maintenance, repair and modification of electronic systems, cables, and equipment within the laboratory. Providing support to cross-functional teams to troubleshoot issues to ensure reliable and safe operation of all lab equipment. The team also maintains accurate technical documentation, manages tools, assets, and test equipment, and contributes to efficient, high-quality technical operations.

Responsibilities and Duties

• Manage the installation, maintenance, and calibration of electronic test equipment (oscilloscopes, logic analysers, power supplies etc).

• Manage the installation, maintenance, and testing of laboratory infrastructure including chillers, compressors, cooling systems, and HVAC.

• Implement preventive maintenance programs and troubleshooting guides for laboratory equipment and infrastructure.

• Ensure compliance with health and safety requirements.

• Implement and enforce ESD prevention and control systems, including regular audits and training.

• Manage the goods in/out process for the laboratories ensuring items are suitably tracked and stored in accordance with required security standards.

• Support engineering teams in setting up test benches, configuring equipment, and ensuring technical readiness for hardware bring up, validation, and characterisation.

• Collaborate with engineering teams to identify technical laboratory requirements and plan required infrastructure to meet these requirements.

• Build and manage a team of technicians providing technical guidance, training, and procedures to support the requirements of multidisciplined lab teams.

Essential Skills:

• Experience in managing and leading a team of technicians within an electronics environment.

• Strong technical understanding of electronic test equipment and laboratory infrastructure, including setup, calibration, and troubleshooting.

• Strong understanding of ESD prevention and control.

• In depth knowledge of health & safety requirements in an electronics laboratory setting and ability to ensure safe working practices are implemented and controlled.

• Ability to collaborate with cross-functional engineering teams in the laboratory environment, ensuring setups meet technical requirements while adhering to defined working practices.

• Strong interpersonal, communication and leadership skills to build, manage, and mentor a team of technicians.

Desirable

• Experience using asset management systems including tracking of test equipment, security- controlled devices, and calibration status.

• Experience in collaborating with external subcontractors for technical services including periodic maintenance and calibration of lab equipment, facilities upgrade, or specialist equipment maintenance.

• Experience in Repair and Modification of PCB assemblies to IPC-7711/21 and J-STD-001 standards.

• Experience in cable and wire harness assemblies to drawings and IPC-620 standards.

• Experience in IPC-A-610 Inspection.

Benefits:

In addition to a competitive salary, Graphcore offers a competitive benefits package. We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments. 

Impact In This Role:

As an Associate Sales Support Specialist, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues. 

Work Hours: 8:30 PM – 4:30 AM IST, Monday through Friday (aligned with US Central business hours)
This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

Key Responsibilities:

Sales Support:

• Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data
• Prepare and process sales quotes, invoices, purchase orders, and contracts
• Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
• Track order statuses, follow up on pending documentation, and support reporting needs
• Manage sales documentation and ensure compliance with internal processes
  
  

Customer Engagement:

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• Assist customers with basic product information, order updates, and support requests
• Escalate complex issues to relevant team members while maintaining clear communication
• Build rapport with customers and represent the company with professionalism and warmth
  
  

Qualifications:

Required:

• Bachelor’s degree in Mechanical Engineering
• 1-2 years of experience in a sales support or customer service role
• Strong verbal and written communication skills in English
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools
• Ability to work independently, prioritise tasks, and meet deadlines
  
  

Preferred:

• Familiarity with U.S. business practices and customer expectations
• Basic understanding of sales funnels and B2B or B2C sales processes
  
  

What We Offer:

• Competitive compensation
• Opportunity to work with a U.S.-based team and grow professionally
• A collaborative and supportive team culture
• Performance-based bonuses (where applicable)
  
  

Perks and Benefits

• Transportation and Food facility for NA support
• Annual leave, paid sick and Casual leaves
• Team celebrations
• And much, much more!

Job Title: Azure Product Manager

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Company Overview

At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.

We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.

What You’ll Be Doing

As a Lead ML Engineer in the Data Science team, you will work closely with the engineering, product, and operations teams to build state-of- the-art ML based solutions for B2B SaaS products. This will entail applying advanced ML algorithms at scale for core products and developing robust end to end production pipelines which includes Human-in-the-Loop component to boost the quality. 

In this role, you will find innovative ways to apply emerging technologies to improve business processes and drive more value for customers. The ideal candidate will have a strong background in machine learning model development, natural language processing and understanding, and data analysis which they can utilize to manage and improve our company’s AI/ML initiatives. 

• Architect and Own multiple AI driven end to end pipelines that allows for deployment and scalability of machine learning models
• Build tools and capabilities that help with data ingestion to feature engineering, data management and organization
• Build tools and capabilities for scalability through distributed optimization 
• Deploy  cutting edge algorithms like LLMs etc. on GPUs at scale
• Work with stakeholders on the research and software engineering side of the company to understand how to support their teams
• Build tools and capabilities for model management and model performance monitoring
• Build operating services at scale with high availability and reliability
• Propose and implement the best engineering practices for scaling ML-powered features, with a goal to enable the fast iteration of and efficient experimentation with novel features
• Contribute and influence the ML infrastructure roadmap in collaboration with Data Science team

What we are looking for -

• Bachelor’s or Masters in Computer Science or Maths/Stats from a reputed college with 5+ years of experience in solving of experience in machine learning engineering problems 
• Experience and understanding of the entire machine learning pipeline from data ingestion to production
• Experience with machine learning operations, software engineering, and architecture
• Experience with large-scale systems including parallel computing and GPUs
• Experience architecting and building an AI pipelines that supports productionization of ML models
• Experience with MLOps systems
• Strong programming skills in a scientific computing language such as Python, SQL
• Experience using frameworks for machine learning and data science like scikit-learn, pandas, NumPy
• Experience working with ML tools such as Tensorflow, Keras, and Pytorch
• Ability to take successful, complex research ideas from experimentation to production
• Excellent written and oral communication skills and the capability to drive cross-functional requirements with product and engineering teams
• Good depth and breadth in machine learning (theory and practice), optimization methods, data mining, statistics and linear algebra

Why you will love to work with us -

We have multiple brands, which are among the biggest brands operating on amazon, as our customers. You will be responsible for working with their data and developing models and algorithms to drive lift in tune of hundreds of thousands of dollars.

• Opportunity to work on cutting edge technologies in text and images data like LLMs, OCR, transformer based embeddings models
• Deploy code using the most sophisticated tech stack like AWS, GCP etc.
• You will own projects end to end i.e., from exploration to final production
• You will be empowered to make decisions. It implies more responsibilities but high learning
• Immense opportunities to learn and develop ML based SaaS products for brands and get company-wide recognition
• Forget endless meetings. Get things done and start making an impact from day 1
• Work hard, have amazing fun, create history, build the future of eCommerce 
• Start-up environment with a strong culture and values to accelerate your career 

Company Introduction  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 
  

Role Overview

Retail and Selection is the engine behind Coupang’s massive product catalog, ensuring we offer the right products at the right price with the best availability. As we scale, the complexity of managing millions of SKUs and thousands of vendor relationships grows exponentially.
We are looking for a Staff Data Analyst to join the Retail and Selection team. In this role, you will be the technical architect of our data strategy, transforming raw market signals and internal metrics into a competitive advantage. You will work on projects that define the quality, availability, and depth of data needed to optimize our selection, pricing, and inventory health. You will use your deep expertise in SQL, ETL development, and data integrity to ensure Coupang’s leadership has the insights needed to dominate the retail landscape.

What You Will Do

• Data Strategy & Governance: Lead high-impact projects to improve the quality and depth of selection data, ensuring "source of truth" reliability for multi-billion dollar business decisions.
• Pipeline & ETL Mastery: Architect and maintain robust data ETL processes to integrate disparate signals from market trends, vendor performance, and customer demand.
• AI & Prompt Engineering: Leverage Large Language Models (LLMs) and advanced prompt engineering to automate catalog categorization, extract insights from unstructured vendor data, and accelerate internal analytical workflows.
• Knowledge Management: Own and evolve the Retail Team Knowledge Base, ensuring that technical documentation, data dictionaries, and business logic are centralized, searchable, and up-to-date for Data Analysis using AI tools.
• Business Empowerment: Support the onboarding of business users, designing training programs and self-service dashboards that enable Category Managers and Vendors to make data-driven decisions independently.
• Advanced Decision Modeling: Structure large-scale datasets to build decision models for SKU rationalization, automated replenishment, and competitive benchmarking.
• Optimization & Simulation: Run complex simulations to predict the impact of selection changes on customer retention and long-term profitability.
• Stakeholder Influence: Translate complex analytical findings into clear, actionable narratives for executive stakeholders across Retail and Supply Chain teams.
• Mentorship: Act as a technical beacon for the analytics community, guiding senior and junior analysts in their technical development and problem-solving frameworks.

Basic Qualifications

• Experience: 5+ years of relevant working experience in a data analytics or business intelligence role.
• Technical Stack: Expert-level proficiency in SQL and Python/R for data extraction and manipulation.
• AI Proficiency: Practical experience with prompt engineering and using generative AI tools to solve data problems or automate content generation.
• Visualization: Mastery of data storytelling using PowerBI, Tableau, or similar tools to communicate insights effectively to non-experts.
• Communication: Business-level fluency in English with a proven ability to teach and onboard non-technical business users.

Preferred Qualifications  

• Data Engineering: Hands-on experience with version control (GitHub) and workflow orchestration tools like Airflow.
• Content & Documentation: Experience managing internal wikis (e.g., Confluence, Notion) or building structured knowledge bases for large organizations.
• Domain Expertise: Previous experience in Retail, E-commerce selection management, or Demand Forecasting.
• Quantitative Depth: Strong knowledge of statistics and ML techniques (e.g., elasticity modeling, clustering for customer segmentation).

Type of work model 

• Hybrid 
  
  

Details to consider 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
   

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 
  

Role Overview

Retail and Selection is the engine behind Coupang’s massive product catalog, ensuring we offer the right products at the right price with the best availability. As we scale, the complexity of managing millions of SKUs and thousands of vendor relationships grows exponentially.
We are looking for a Staff Data Analyst to join the Retail and Selection team. In this role, you will be the technical architect of our data strategy, transforming raw market signals and internal metrics into a competitive advantage. You will work on projects that define the quality, availability, and depth of data needed to optimize our selection, pricing, and inventory health. You will use your deep expertise in SQL, ETL development, and data integrity to ensure Coupang’s leadership has the insights needed to dominate the retail landscape.

What You Will Do

• Data Strategy & Governance: Lead high-impact projects to improve the quality and depth of selection data, ensuring "source of truth" reliability for multi-billion dollar business decisions.
• Pipeline & ETL Mastery: Architect and maintain robust data ETL processes to integrate disparate signals from market trends, vendor performance, and customer demand.
• AI & Prompt Engineering: Leverage Large Language Models (LLMs) and advanced prompt engineering to automate catalog categorization, extract insights from unstructured vendor data, and accelerate internal analytical workflows.
• Knowledge Management: Own and evolve the Retail Team Knowledge Base, ensuring that technical documentation, data dictionaries, and business logic are centralized, searchable, and up-to-date for Data Analysis using AI tools.
• Business Empowerment: Support the onboarding of business users, designing training programs and self-service dashboards that enable Category Managers and Vendors to make data-driven decisions independently.
• Advanced Decision Modeling: Structure large-scale datasets to build decision models for SKU rationalization, automated replenishment, and competitive benchmarking.
• Optimization & Simulation: Run complex simulations to predict the impact of selection changes on customer retention and long-term profitability.
• Stakeholder Influence: Translate complex analytical findings into clear, actionable narratives for executive stakeholders across Retail and Supply Chain teams.
• Mentorship: Act as a technical beacon for the analytics community, guiding senior and junior analysts in their technical development and problem-solving frameworks.

Basic Qualifications

• Experience: 5+ years of relevant working experience in a data analytics or business intelligence role.
• Technical Stack: Expert-level proficiency in SQL and Python/R for data extraction and manipulation.
• AI Proficiency: Practical experience with prompt engineering and using generative AI tools to solve data problems or automate content generation.
• Visualization: Mastery of data storytelling using PowerBI, Tableau, or similar tools to communicate insights effectively to non-experts.
• Communication: Business-level fluency in English with a proven ability to teach and onboard non-technical business users.

Preferred Qualifications  

• Data Engineering: Hands-on experience with version control (GitHub) and workflow orchestration tools like Airflow.
• Content & Documentation: Experience managing internal wikis (e.g., Confluence, Notion) or building structured knowledge bases for large organizations.
• Domain Expertise: Previous experience in Retail, E-commerce selection management, or Demand Forecasting.
• Quantitative Depth: Strong knowledge of statistics and ML techniques (e.g., elasticity modeling, clustering for customer segmentation).

Type of work model 

• Hybrid 
  
  

Details to consider 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
   

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/ 

Who are we? 

Sigmoid enables business transformation using data and analytics, leveraging real-time insights to make accurate and fast business decisions, by building modern data architectures using cloud and open source. Some of the world’s largest data producers engage with Sigmoid to solve complex business problems. Sigmoid brings deep expertise in data engineering, predictive analytics, artificial intelligence, and DataOps. Sigmoid has been recognized as one of the  fastest growing technology companies in North America, 2021, by Financial Times, Inc. 5000, and Deloitte Technology Fast 500.

Offices: New York | Dallas | San Francisco | Lima | Bengaluru

The below role is for our Bengaluru office.

Why Join Sigmoid?

 Sigmoid provides the opportunity to push the boundaries of what is possible by seamlessly combining technical expertise and creativity to  tackle intrinsically complex business problems and convert them into straight-forward data solutions. Despite being continuously challenged,  you are not alone. You will be part of a fast-paced diverse environment as a member of a high-performing team that works together to energize and inspire each other by challenging the status quo, Vibrant inclusive culture of mutual respect and fun through both work and play

Senior Management Consultant – Supply Chain & Manufacturing

(Management Consulting Team, India) 

Roles and Responsibilities:

• Own & drive execution of the business-analytics roadmap by demonstrating techno-functional consulting & stakeholder management capabilities in collaboration with data science & engineering SMEs and teams
• Leading client workshops where broad vision and ambiguous business problems are articulated   to be solved through data science and AI
• Define business problems concisely, consolidate the findings and hypothesize the proposed solution. Measure and articulate how solutions and results improve clients’ objectives
• Independently liaise with customers and convincingly present solutions in an unstructured and ever-changing client environment. Be able to independently question the customer, when required.
• Perform a role that involves a combination of hands-on contribution, customer engagement   and team management.
• Contribute to organization building through training, mentoring, and developing repeatable analytic approaches

Mandated Skills:

• Bachelor’s Degree (BE / BTech - CS) from Tier I / II universities like IIT’s / NIT’s and MBA from Top Tier B-schools (IIM) preferred.
• 5-8 years of professional work experience in Supply Chain Analytics or SC Product Development, with at least 3 years spent delivering value for a Consumer Goods or Retail environment 
• Excellent research, analytical, and numerical skills
• Proven exceptional problem-solving analytical skills with an ability to blend creativity and logical thought to innovatively think through a problem and develop solutions
• Ability to develop and articulate strategic recommendations based on rigorous data analysis
• Should have developed new consulting business capabilities within  target Industry verticals
• Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, architecture assessments etc.
• Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role

Desired Skills:

• Understanding of applications of statistical and machine learning algorithms
• Strong project management and team management skills and ability to work with global teams
• Any hands on quantitative experience with analytic tools 
• Providing required inputs to sales, and pre-sales activities
• A self-starter who can work well with minimal guidance

Business Insights and Analytics (BA/SBA)

About Sigmoid:

Sigmoid empowers enterprises to make smarter, data-driven decisions by blending advanced data engineering with AI consulting. We collaborate with some of the world’s leading data-rich organizations across sectors such as CPG-retail, BFSI, life sciences, manufacturing, and more to solve complex business challenges. Our global team specializes in cloud data modernization, predictive analytics, generative AI, and DataOps, supported by 10+ delivery centers and innovation hubs, including a major global presence in Bengaluru and operations across the USA, Canada, UK, Netherlands, Poland, Singapore, and India.

Recognized as a leader in the data and analytics space, Sigmoid is backed by Peak XV Partners and has consistently received accolades for innovation and rapid growth. Highlights include being named a ‘Leader’ in ISG’s Specialty Analytics Services for Supply Chain (2024), a two-time ‘India Future Unicorn’ by Hurun India, and a four-time honoree on both the Inc. 500 and Deloitte Technology Fast 500 lists.

An ideal person will come with a good mix of experience in developing complex business intelligence dashboards and provide insights. This position will give you an immense opportunity to work on challenging business problems faced by fortune 500 companies across the globe. 

Responsibilities Include

• Design, build and deploy scalable BI solutions with Insights based on the client requirements.

• Participate in client calls to understand the technical requirements, challenges as well as understand the business problem

• Document SOPs, project work in a timely and effective manner.

• Drive deep insights and analysis, beyond the obvious, to add business value

• Identify ways to improve performance of existing dashboards, queries, architecture 

• Adhere to delivery, quality metrics and internal governance

• Work independently with minimal to no guidance from the BIA leaders

• This role will require working on multiple engagements in parallel 

Experience and Qualifications

• 8 years (max) of overall experience in Business Intelligence and Data Analytics.

• Strong technical background in BI tools like Power BI, Tableau, Qlik etc.

• Strong technical knowledge of SQL, ETL 

• Ability to engage with clients, from both business and technical functions, understand their work and decision flows, requirement for reporting, insights and decision support

• Highly analytical with the ability to collate, analyze and present data and drive clear and actionable insights

• Experience working in multiple domains like BFS, CPG, Supply Chain, Manufacturing and Marketing domains are a plus.

• Strong problem-solving skills and ability to prioritize conflicting requirements.

• Excellent written and verbal communication skills.

Business Insights and Analytics (BA/SBA/AM) 

About Sigmoid: 

Sigmoid empowers enterprises to make smarter, data-driven decisions by blending advanced data engineering with AI consulting. We collaborate with some of the world’s leading data-rich organizations across sectors such as CPG-retail, BFSI, life sciences, manufacturing, and more to solve complex business challenges. Our global team specializes in cloud data modernization, predictive analytics, generative AI, and DataOps, supported by 10+ delivery centers and innovation hubs, including a major global presence in Bengaluru and operations across the USA, Canada, UK, Netherlands, Poland, Singapore, and India. 

Recognized as a leader in the data and analytics space, Sigmoid is backed by Peak XV Partners and has consistently received accolades for innovation and rapid growth. Highlights include being named a ‘Leader’ in ISG’s Specialty Analytics Services for Supply Chain (2024), a two-time ‘India Future Unicorn’ by Hurun India, and a four-time honoree on both the Inc. 500 and Deloitte Technology Fast 500 lists. 

An ideal person will come with a good mix of experience in developing complex business intelligence dashboards and provide insights. This position will give you an immense opportunity to work on challenging business problems faced by fortune 500 companies across the globe. 

Responsibilities 

• Architect, develop, and deploy scalable Data solutions that transform complex data into actionable insights aligned with client objectives. 
• Lead client discussions to translate business challenges into robust technical solutions, clearly understanding both functional and strategic requirements. 
• Deliver deep analytical insights that go beyond surface-level reporting to drive measurable business value and informed decision-making. 
• Optimize and enhance existing dashboards, queries, and data architectures to improve performance, usability, and scalability. 
• Create and maintain comprehensive SOPs and project documentation with accuracy and timeliness.
• Ensure adherence to delivery timelines, quality benchmarks, and internal governance standards.
• Operate independently with minimal supervision while managing multiple parallel engagements effectively. 

Experience and Qualifications 

• 5–8 years of hands-on experience in Business Intelligence and Data Analytics. 
• Strong understanding of data and data modelling, enabling the design of scalable, efficient, and business-aligned data architectures. 
• Exposure to BI tools such as Power BI, Tableau, and Qlik. 
• Advanced proficiency in SQL, and Semantic Layer design. 
• Demonstrated ability to engage with cross-functional stakeholders (business and technical), understand decision flows, and translate reporting needs into impactful insights. 
• Highly analytical mindset with proven capability to synthesize data into clear, compelling, and actionable recommendations. 
• Exposure to diverse domains such as BFS, CPG, Supply Chain, Manufacturing, and Marketing is an advantage. 
• Strong problem-solving skills with the ability to manage competing priorities in dynamic environments.
• Excellent written and verbal communication skills, with the ability to present insights confidently to stakeholders. 

Good to Have 

• Experience designing Gold layers and Semantic layers within modern data architectures.
• Familiarity with AI-driven conversational chatbots and intelligent reporting assistants. 
• Exposure to AI-powered control towers and advanced monitoring solutions.

The below role is for our Bengaluru office. 

Director – Data Science 

Why Join Sigmoid? 

• Sigmoid provides the opportunity to push the boundaries of what is possible by seamlessly combining technical expertise and creativity to tackle intrinsically complex business problems and convert them into straight-forward data solutions. 
• Despite being continuously challenged, you are not alone. You will be part of a fast-paced diverse environment as a member of a high-performing team that works together to energize and inspire each other by challenging the status quo 
• Vibrant inclusive culture of mutual respect and fun through both work and play

Roles and Responsibilities: 

• Convert broad vision and concepts into a structured data science roadmap, and guide a  team to successfully execute on it. 
• Handling end-to-end client AI & analytics programs in a fluid environment. Your role will be a  combination of hands-on contribution, technical team management, and client interaction.
• Proven ability to discover solutions hidden in large datasets and to drive business results  with their data-based insights 
• Contribute to internal product development initiatives related to data science.
• Drive excellent project management required to deliver complex projects, including  effort/time estimation. 
• Be proactive, with full ownership of the engagement. Build scalable client engagement level  processes for faster turnaround & higher accuracy 
• Define Technology/ Strategy and Roadmap for client accounts, and guides implementation  of that strategy within projects 
• Manage the team-members, to ensure that the project plan is being adhered to over the  course of the project 
• Build a trusted advisor relationship with the IT management at clients and internal accounts  leadership. 

Mandated Skills: 

• A B-Tech/M-Tech/MBA from a top tier Institute preferably in a quantitative subject
• 15+ overall experience with 12+ years of hands-on experience in applied Machine Learning, AI and analytics
• Experience of scientific programming in scripting languages like Python, R, SQL, NoSQL, Spark with ML tools & Cloud Technology (AWS, Azure, GCP) 
• Experience in Python libraries such as numpy, pandas, scikit-learn, tensor-flow, scrapy, BERT etc.
• Strong grasp of depth and breadth of machine learning, deep learning, data mining, and statistical concepts and experience in developing models and solutions in these areas
• Expertise with client engagement, understanding complex problem statements, and offering solutions in the domains of Supply Chain, Manufacturing, CPG, Marketing etc. 

Desired Skills: 

• Deep understanding of ML algorithms for common use cases in both structured and  unstructured data ecosystems. 
• Comfortable with large scale data processing and distributed computing 
• Providing required inputs to sales, and pre-sales activities 
• A self-starter who can work well with minimal guidance
• Excellent written and verbal communication skills

Business Insights and Analytics (BA/SBA/AM) 

About Sigmoid: 

Sigmoid empowers enterprises to make smarter, data-driven decisions by blending advanced data engineering with AI consulting. We collaborate with some of the world’s leading data-rich organizations across sectors such as CPG-retail, BFSI, life sciences, manufacturing, and more to solve complex business challenges. Our global team specializes in cloud data modernization, predictive analytics, generative AI, and DataOps, supported by 10+ delivery centers and innovation hubs, including a major global presence in Bengaluru and operations across the USA, Canada, UK, Netherlands, Poland, Singapore, and India. 

Recognized as a leader in the data and analytics space, Sigmoid is backed by Peak XV Partners and has consistently received accolades for innovation and rapid growth. Highlights include being named a ‘Leader’ in ISG’s Specialty Analytics Services for Supply Chain (2024), a two-time ‘India Future Unicorn’ by Hurun India, and a four-time honoree on both the Inc. 500 and Deloitte Technology Fast 500 lists. 

An ideal person will come with a good mix of experience in developing complex business intelligence dashboards and provide insights. This position will give you an immense opportunity to work on challenging business problems faced by fortune 500 companies across the globe. 

Responsibilities 

• Architect, develop, and deploy scalable Data solutions that transform complex data into actionable insights aligned with client objectives. 
• Lead client discussions to translate business challenges into robust technical solutions, clearly understanding both functional and strategic requirements. 
• Deliver deep analytical insights that go beyond surface-level reporting to drive measurable business value and informed decision-making. 
• Optimize and enhance existing dashboards, queries, and data architectures to improve performance, usability, and scalability. 
• Create and maintain comprehensive SOPs and project documentation with accuracy and timeliness.
• Ensure adherence to delivery timelines, quality benchmarks, and internal governance standards.
• Operate independently with minimal supervision while managing multiple parallel engagements effectively. 

Experience and Qualifications 

• 5–8 years of hands-on experience in Business Intelligence and Data Analytics. 
• Strong understanding of data and data modeling, enabling the design of scalable, efficient, and business-aligned data architectures. 
• Exposure to BI tools such as Power BI, Tableau, and Qlik. 
• Advanced proficiency in SQL, and Semantic Layer design. 
• Demonstrated ability to engage with cross-functional stakeholders (business and technical), understand decision flows, and translate reporting needs into impactful insights. 
• Highly analytical mindset with proven capability to synthesize data into clear, compelling, and actionable recommendations. 
• Exposure to diverse domains such as BFS, CPG, Supply Chain, Manufacturing, and Marketing is an advantage. 
• Strong problem-solving skills with the ability to manage competing priorities in dynamic environments.
• Excellent written and verbal communication skills, with the ability to present insights confidently to stakeholders. 

Good to Have 

• Experience designing Gold layers and Semantic layers within modern data architectures.
• Familiarity with AI-driven conversational chatbots and intelligent reporting assistants. 
• Exposure to AI-powered control towers and advanced monitoring solutions.

Staff Data Scientist – Supply Chain AI (Small Language Models)  

At Avathon, we build AI products that solve real industrial problems at scale. We believe the future of enterprise AI lies in small, focused, high-performance models—deeply grounded in domain context—not just large, generic systems. 

We’re looking for an experienced Data Scientist to join our Supply Chain AI team in India. In this role, you’ll design, fine-tune, and deploy optimized Small Language Models (SLMs) that power production-grade AI features across logistics, planning, inventory, and demand forecasting. 

What Makes This Role Unique 

This is a product-first data science role. You won’t just build models—you’ll own how they show up in real products used by large enterprises. Your work becomes the intelligence layer that sits on top of our graph and indexing systems and directly drives customer outcomes. 

What You’ll Do 

• Build and fine-tune SLMs/LLMs for production use cases such as semantic search, forecasting, contract intelligence, and conversational insights. Optimize models for performance, cost, and latency using PEFT, quantization, and efficient inference techniques 

• Embed supply chain knowledge into models by working closely with domain experts and product teams 

• Enable agentic workflows, allowing AI Assistants to execute planning, optimization, and decision-support tasks 

• Integrate models into products using custom Lambdas, and a Graph-based microservices architecture  

• Apply vector search and semantic reasoning to help customers navigate complex supply chain relationships 

• Work with real enterprise data—ERP, logistics, inventory, supplier, and contract datasets 

• Deploy and operate models using strong MLOps practices on platforms like AWS, GCP or AZURE 

• Measure and improve quality, reducing hallucinations and improving reliability through continuous evaluation 
• Partner with engineering, product, and operations teams to ship impactful AI features end-to-end 

What We’re Looking For 

• Experience working with SLMs (Mistral, Phi, Nemotron, Llama variants), applying parameter-efficient fine-tuning (LoRA/QLoRA) to optimize task-specific natural language query answering with high accuracy and minimized hallucinations. 

• Strong understanding of supply chain data and workflows (logistics, inventory, procurement, ERP systems) 

• Familiarity with Knowledge Graphs and graph-based data modeling, including designing and querying Neo4j graphs for relationship-driven insights. 

• Solid hands-on skills in Python, PyTorch/TensorFlow, GraphQL, and vector databases 

• 8+ years of experience in forecasting, optimization, supply chain analytics, or AI-driven products 

• Experience designing Retrieval-Augmented Generation pipelines using document chunking, metadata filtering, hybrid (dense + sparse) retrieval, and SLM/LLM grounding for enterprise knowledge search. 

• Hands-on experience building and tuning FAISS-based vector indexes (IVF, HNSW, PQ) for large-scale semantic similarity search with low-latency production deployment 

• Experience taking models from prototype to production 

• Bonus: reinforcement learning, MARL, graph neural networks, or probabilistic modeling 

• Clear communication skills and a strong sense of product ownership 

Why Avathon 

You’ll work on core AI products, not experiments—solving complex supply chain problems for global enterprises, while building from India as a key innovation hub. 

If you enjoy shipping AI that delivers measurable business value, this role is for you. 

Location: Bangalore (onsite).

Work Mode: Onsite 5 days

Experience: Atleast 5+ years

Industry Background Preferred: Enterprise AI Technology, Manufacturing, Energy (conventional and renewables), Aerospace & Defense, Supply Chain and Transportation, Industrial Technology

About the Role

We are looking for a marketing professional with the ability to manage projects across conceptualising, researching, writing, and editing content for our B2B audience. This includes website copy, thought leadership pieces, presentations, white papers, articles/blog posts, videos, social media, and more.

You will be responsible for maintaining the voice of the Avathon brand, its products, and solutions.

You must have the ability to work both independently and collaboratively to meet deadlines and develop cohesive and well researched concepts. This role involves close collaboration with teams across sales, product development, and marketing to help generate leads, conduct Marketing research and promote content. If you can quickly absorb, analyze, and translate complex information, research and technologies into compelling content, we want to talk to you!

What You’ll Do

• Monitor competitor strategies, products and marketing efforts to identify potential market opportunities

• Translate complex data into easy-to-understand reports, graphs, and presentations for stakeholders.

• Bring to life the concept and execution of our artificial intelligence (AI) products and solutions for marketing and sales initiatives.

• Research and compile information to prepare moderately complex documents.

• Create and/or facilitate the production of content to support current sales, demand generation, and marketing efforts.• Help maintain a library of current content and ensure timely updates when necessary.

• Predict future sales trends and market shift, provide insights into customer demands, identify customer needs and content gaps, and recommend new content formats and channels.

• Ensure consistency across all content in terms of style, tone, format, nomenclature, and brand voice.

What You Bring

• 5+ years of content writing experience, preferably in the AI or enterprise technology field as industry domains listed above.

• Degree in Marketing, English, Communications, Journalism, or a related field.

• Understanding of data science, advanced analytics, and/or related technologies.

• Preferably but not limited to a background in energy, oil & gas, manufacturing, automotive, aerospace and defence, and supply chain is a plus.

• Experience conducting research using multiple reputable sources.

• Proficiency with Microsoft Office suite.

• Excellent written and verbal communication skills in English with strong grammar and attention to detail.

• Ability to take direction, manage time independently, and work collaboratively with cross-functional teams.

• Comfort working in a dynamic, fast-paced environment with stakeholders across multiple departments.

Customer Care Specialist – MiSUMi

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

MISUMI exists to empower engineers and innovators to build the future.

MISUMI (the parent company of Fictiv) is a global leader in configurable mechanical components and manufacturing solutions. Through advanced technology, operational excellence, and a relentless focus on customer satisfaction, MISUMI supports customers from prototype through production with speed, precision, and reliability.

With a global footprint and deep manufacturing expertise, we are committed to delivering fast, accurate, and seamless service that enables our customers to move at the speed of innovation.

Job Description

Are you passionate about delivering exceptional customer experiences in a fast-paced, high-performance environment? Do you thrive on accuracy, responsiveness, and solving problems in real time?

As a Customer Care Specialist, you will play a critical role in ensuring fast and accurate order processing while delivering proactive, professional communication to our US-based customers. You will act as a trusted customer advocate — managing quotations, sales orders, and issue resolution — ensuring every interaction reflects MISUMI’s commitment to service excellence.

This is a highly operational, detail-driven role where responsiveness, ownership, and customer obsession are key. Your success will directly impact customer satisfaction as measured through our Voice of Customer program.

What You Will Be Doing

Customer Advocacy

Serve as the primary point of contact for customers across quotations, sales orders, and post-order inquiries. Build strong, professional relationships while ensuring a seamless and positive experience.

Order & Quote Management

Prepare and process quotations and sales orders with speed and accuracy. Follow up on pricing, availability, and ship date confirmations while meeting MISUMI’s 30-minute turnaround expectations.

Case Management

Manage customer inquiries through phone, email, chat, and our case management system. Prioritize effectively to ensure all tasks are completed within service expectations.

Issue Resolution

Own customer quality issues, order investigations, RMA/credit requests, and documentation requests. Collaborate cross-functionally to determine resolutions and ensure thorough follow-up.

Communication & Coordination

Partner with internal teams to ensure policies, terms and conditions, and promotions are applied correctly. Clearly communicate updates and expectations to customers to prevent delays or confusion.

Operational Excellence

Continuously deepen knowledge of products, ERP systems, business processes, and customer preferences. Contribute to improving first-call resolution and team KPIs.

Continuous Improvement

Evaluate current processes, identify improvement opportunities, and participate in or lead initiatives that enhance efficiency and customer satisfaction.

Desired Traits

• Bachelor’s degree OR minimum 6 years of customer service experience OR equivalent work experience.
• Proven experience in a fast-paced, operations-driven customer service environment.
• Exceptional written and verbal communication skills; must be fluent in English.
• Strong listening, troubleshooting, negotiation, and conflict resolution abilities.
• Detail-oriented with excellent time management and prioritization skills.
• Ability to perform under tight deadlines while maintaining accuracy and professionalism.
• Strong analytical mindset with the ability to identify trends and propose process improvements.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Experience supporting US-based customers and/or working aligned to US business hours preferred.
• Self-starter mentality with a strong sense of accountability — you take ownership and follow through.

Physical Requirements

This role requires extended periods of sitting and computer work.

If you are energized by precision, customer advocacy, and working in a high-expectation global environment, we look forward to connecting with you.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role-

We are seeking an experienced Logistics Coordinator to manage and support international and domestic logistics operations. The role will be responsible for coordinating import and export shipments, ensuring regulatory compliance, managing logistics partners, and supporting cross-functional teams to ensure timely and cost-effective delivery of goods.
The ideal candidate should have strong experience in international logistics operations, export/import documentation, and freight coordination.

You will report to the Lead-International Logistics.

What You’ll Be Doing

• Coordinate international export shipments from India to the United States and other global destinations.
  
• Support India domestic transportation operations and manage imports operations.
  
• Prepare, review, and maintain import/export documentation, including CI, PL, COO, EVD, SDF, SCOMET, SLI, AWB, BL/SWB, Shipping Bill documentation, BOE, and E-way bills.
  
• Arrange shipment bookings and pickups with courier companies, freight forwarders, airlines, shipping lines, and transport partners across air, sea, and road.
  
• Monitor cargo transit and ensure on-time delivery while proactively resolving shipment delays or logistics issues.
  
• Coordinate closely with customs house agents (CHA) to ensure smooth customs clearance and regulatory compliance.
  
• Handle shipping escalations, customs delays, and delivery issues, ensuring timely resolution and stakeholder communication.
  
• Maintain accurate import/export documentation records in compliance with regulatory and internal audit requirements.
  
• Provide freight quotations, tariff estimates, route planning, and transit time analysis to support the costing and operations teams.
• Coordinate with internal warehouse and 3PL partners to ensure smooth receiving, storage, packing, and dispatch activities.
• Analyze on-time delivery performance and transit times, and recommend improvements to enhance logistics efficiency.
• Verify freight invoices and support freight cost tracking and analysis.
• Manage relationships with freight forwarders, customs brokers, courier partners, and transport vendors to ensure efficient shipment execution.
• Collaborate with manufacturing partners and suppliers to ensure shipment readiness and adherence to shipping schedules.
• Work closely with cross-functional teams including Project Management, Quality, Costing, and Finance to ensure smooth logistics operations.
• Support team with pre-shipment and post-shipment documentation, vendor invoice verification, and audit requirements.
• Utilize ERP systems and logistics tools for shipment tracking and operational management.
• Identify opportunities for process improvements, cost savings, and operational efficiencies in logistics operations.
• Provide operational support and guidance to junior logistics coordinators if required.

Desired Traits

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• 5+ years of experience in international logistics, freight operations, or supply chain coordination.
• Strong knowledge of India’s import/export regulations, customs procedures, and EXIM documentation.
• Experience handling air and ocean shipments
• Familiarity with HS code classification, customs duties, valuation, export incentive schemes, country of origin requirements, and free trade agreements.
• Experience coordinating with freight forwarders, customs brokers, and transportation vendors.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Strong analytical, problem-solving, and organizational skills.
• Experience working with ERP systems and MS Office tools (especially Excel).
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Knowledge of EXIM customs compliance will be an added advantage.

Perks and Benefits

• Provident Fund
• Mediclaim and GPA Insurance
• Paid leaves
• And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Your role as a Quality Manager will be to support and drive improvements with our corporate Quality Management System, ensuring it is agile enough to support our pre-production customers and disciplined enough to meet the requirements of our production customers, while meeting the needs of our ISO9001 registration. This will involve frequent interactions and collaboration with our global Quality teams to ensure that we are implementing a common set of best practices.

You will own the internal QMS audit program, identifying best practices and disseminating them through the organization.

You will be responsible for ensuring that Fictiv has a robust mix of leading and lagging quality performance indicators which drive real improvements, and are not just wallpaper. As the business continues to scale, you will be responsible for continually replacing stale indicators with more effective ones.

In this role, you’ll be using your quality engineering background, leveraging your analytical and structured problem solving skills, to resolve issues and to continually drive improvements. This will include supporting both internal and external customers. You will use your people management skills to get the most out of your team.

You will work closely with our engineers to ensure that Fictiv’s unique business tools are optimized to support the worldwide deployment of our quality management system.

You will be instrumental in giving customers the confidence that Fictiv’s quality management system is at least as good as, but preferably better than theirs. You will be key in maintaining quality as a competitive advantage for Fictiv.

You will report to the General Manager, India, with a dotted line reporting into the Director of Global Quality. Local Supplier Quality Engineers and Quality Control teams will report to you. You will also provide support to the North America support Quality Team based in Bengaluru, as requested by your counterpart in the US.

You will report to the General Manager - India.

What You’ll Be Doing

• Taking the existing Fictiv QMS and making it adaptable to meet the agility requirements of pre-production customers yet disciplined for the needs of production customers, as well as customizing it for any necessary regional requirements
• Ensuring successful certification of our ISO 9001 compliant QMS with accredited registrars
• Extending our QMS to include industry-specific ISO standards (e.g. AS9100, ISO13485, TS16949), as applicable
• Extending our QMS to cover unique customer requirements
• Communicating our QMS requirements to the Bengaluru team and verifying their understanding
• Managing the internal audit program in Bengaluru to disseminate best practices and identify opportunities for global improvements
• Managing a team of Bengaluru-based supplier quality engineers to integrate Fictiv’s manufacturing partners into our QMS and drive continual improvement in their performance
• Managing a team of Bengaluru-based QC inspectors to ensure customers receive the highest quality parts and reducing/eliminating all root causes for escaping defects
• Reviewing the effectiveness of existing quality key performance indicators and ensuring their accuracy, completeness, and timeliness
• Replacing quality key performance indicators with more appropriate ones as business needs change
• Applying your problem solving skills to resolve issues as they arise, internally and externally, oftentimes supporting colleagues as they have problems to address
• Specifying requirements for Fictiv’s business tools and working with the engineering owners to implement improvements in both project and sustaining environments
• People management: hiring and performance management

Composite Quality & Testing

• Develop and implement composite-specific quality control plans (including material traceability, ply layup verification, and cure cycle monitoring).
• Oversee mechanical and non-destructive testing (NDT) of composite parts (e.g., ultrasonic, X-ray, CT, or thermography), ensuring compliance with customer and regulatory requirements.
• Establish and maintain composite material qualification and requalification processes in line with industry standards (e.g., ASTM, NADCAP, or customer-specific requirements).
• Lead root cause analysis and corrective actions for composite defects (e.g., delamination, voids, fiber misalignment).
• Collaborate with engineering and production teams to optimize composite manufacturing processes for quality, repeatability, and cost.
• Ensure documentation and retention of composite test results and certifications as required by ISO, AS9100, or customer contracts.
• Train and certify QC inspectors and operators in composite inspection and testing techniques.
• Drive continuous improvement in composite quality metrics (e.g., first-pass yield, defect rates, rework rates).

• Develop and maintain composite-specific quality control ,inspection plans (for both FAI & production)
• Oversee Manufacturing partner for mechanical and non-destructive testing (NDT) of composite parts, ensuring compliance with industry and customer standards.
• Lead root cause analysis and corrective actions for composite-related defects.
• Ensure all composite material certifications, test results, and process documentation are maintained and audit-ready.
• Train and mentor team members in composite quality and testing best practices

Desired Traits

• A minimum of 7-10 years working in a quality management role
• You are results-oriented, data-driven, and self-directed, using a process approach and risk-based thinking to make significant changes
• Your excellent verbal and written communication skills allow you to collaborate successfully at all levels in the organization as well as with suppliers and customers
• You will have experience of working in a quickly scaling organization with demonstrated agility dealing successfully with unplanned changes
• You will blend tactical pragmatism with strategic innovation
• You will have experience with quality management system audits to the ISO 9001 standard, and knowledge of other quality management standards such as AS9100, NADCAP, ISO 13485, IATF 16949, etc.

Interested in learning more?  We look forward to hearing from you soon.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Your role as a Manufacturing Engineer will be to support and drive improvement to our critical manufacturing functions. We have two sets of customers—our builders, who order parts through us, and our manufacturing partners, who manufacture and assemble these parts—and you’ll be consistently working at the interface between the two.  At Fictiv, we believe in creating the world’s premier platform for hardware manufacturing, and you’ll be playing a critical role in making that happen.

In your role as the Manufacturing Engineer, you will be reviewing and analyzing the manufacturability and costs associated with CNC machining submitted by our builders. In this role, you’ll also be using your Mechanical Engineering background and knowledge of manufacturing processes in order to determine what design changes may need to be made to our builders’ design specifications in order to meet their needs. By developing highly competitive proposals and quotations that meet the requirements called out by our customers, you will be assisting in bringing products to market faster in a wide range of industries (and helping to accelerate Fictiv’s growth)

You will report to the Costing and DFM lead.

What You’ll Be Doing

1. Package review - Study the package provided by Sales to determine scope of work, manufacturing feasibility & Lead time details
2. Should be able to define best suited manufacturing process, machine selection, cycle time calculations & setup costs
3. Should be able to generate Should cost using in house calculators & Fictiv's software recommendations
4. Manufacturing Partners quote scrutiny. To check whether the provided quote is correct in terms of optimized raw material, machining & secondary processes costs
5. Should be able to negotiate with Manufacturing partners on quotes provided and get the best costs out to ensure a win win situation
6. Should be able to understand secondary process eg Anodising, Zinc plating, Chemical conversion coatings with respect to their type, class, service class, methods etc 
7. Preparing RFQ package to Manufacturing Partners referring to capability & capacity plans 
8. Calculator Generations - Use own machining expertise & understanding of process cost drivers to develop cost calculators
9. DFx Feedback - Should be able to study the 3D Model, 2D prints to determine the manufacturability of the part & highlight key points that involve a design change recommendation
10. Automation Feedback - Provide feedback to Quoting SOftware team to improve accuracy of automated quoting of our manufacturing services
11. Packaging costs - Should be able to develop packaging concept & provide the same to Logistics team for generating Shipping costs
12. Follow up with Sales for Quoted RFQ's feedback on weekly basis & also provide feedback to Manufacturing partners about quoted RFQ's status
13. Work with CFT in evaluating value deals for project management validation, project de risking, quality documentation
14. Should be able to handle Assembly product structure
15. Help clear technical queries during MP Quoting
16. Maintaining reports  for Opportunities quoted won/lost, conversion ratio etc
17. Participate in Manufacturing Partners QBR with CFT to address cost issues, conversion ratios etc

Desired Traits

1. 6-8 years of relevant work experience
2. Meticulous, detail oriented, inclination for documentation
3. Excellent verbal and written communication skills in English required
4. Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision
5. Enjoys sharing knowledge and teaching others about manufacturing processes
6. 4-year Mechanical Engineering degree 
7. 3D model & 2D print review with good proofreading capabilities
8.  5, 4, 3 Axis Milling, Turn Milling,  Grinding, Gear hobbing, Spark & wire EDM, Gun Drilling processes
9. Strong GD & T background
10. CNC machines specifications/technical data
11. CNC programming for milling & turning
12. Turning & Rotating tools selection , grades of inserts for turning & Milling, Insert specification
13. Work holding devices for CNC Turning & Milling centers
14. Recommended cutting conditions for work materials classified by ISO
15. Materials (Chemical compositions, Mechanical & Thermal properties) : Stainless steel, carbon steel, alloy steel, aluminum alloys, Tool steel Titanium plastics and their associated ASTM, ISO, IS, DIN &  MIL standards.
16. Heat treatment : Normalizing, Tempering, Annealing, Case hardening, & Quenching
17. Secondary processes : Anodising, chemical conversion coatings, Zinc plating, Nickel plating, tin plating, Bead blasting & their associated standards eg MIL , ASTM , ISO 
18. Secondary processes : Painting & Powder coating
19. Inspection instruments & methods to help improve DFM feedback
20. PPAP documentation
21. ISO 9001 : 2015 Documentation
22. AS9100D documentation
23. Proficient written & oral communication skills
24. Excel & Google sheet expertise
25. Undergone training on cutting tools through Sandvik, Kennametal etc
26. Production costing background
27. Packaging estimation : concept to development

Interested in learning more?  We look forward to hearing from you soon.

**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**

Fictiv exists
to help product innovators create

Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv’s capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth. 

Impact in this Role

Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you’re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!

In your role as Associate Customer Program Manager, you will be working directly with our US-based customers, and you’ll be using your agility, problem-solving skills, and customer service advocacy to help our customers increase the velocity and quality of products delivered. You will collaborate with the cross-functional teams to resolve customer pain points, address customer needs, and help manage customer projects end to end. You will support multiple customers across a variety of manufacturing orders to be fulfilled in different regions around the world.

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

What you will be doing

• Customer Management: You will be our customers’ best ally at Fictiv. Work closely with our customers to ensure a seamless and high-quality experience. Nurture relationships and resolve issues to help drive customer loyalty.
• Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. Prioritize and resolve top user requests to address their product development needs and meet customer expectations for timing and quality.
• Communication: Gather, interpret, and communicate engineering, design, manufacturing, and logistics requirements to ensure the orders will be delivered on time and in full 
• Collaboration: Collaborate with sales and the manufacturing operations teams to ensure successful delivery to the customer and advocate on their behalf - through the project lifecycle, including post-delivery exceptions.
• Program Management:  Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline. 
• Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.

Desired Traits

• Bachelor’s degree in Engineering or MBA 
• 4+ years of experience in program management, project management, supply chain or customer-facing operations roles.
• Experience supporting NPI, low-volume production, or rapid prototyping programs.
• PMP/project management certification and understanding of project management/operations knowledge preferred.
• The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail. 
• We obsess over our customers - you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English. Proven experience working directly with US-based customers and/or during US business hours is preferred. 
• This role requires a self-starter mentality. We want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.
• Aligned with our culture centered around continuous learning - bring passion to learn about the manufacturing ecosystem and the New Product Development process.

Interested in learning more?  We look forward to hearing from you soon.

**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**

Fictiv exists
to help product innovators create

Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk, ensuring they can move from prototype to full-scale manufacturing with speed and confidence.

To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

Job Description

Are you ready to shake up the world of customer service? Do you thrive on making connections and solving complex manufacturing challenges? If you’re passionate about putting customers first in a dynamic, fast-paced manufacturing environment, we want YOU on our team.

In your role as Associate Customer Program Manager – Injection Molding (IM), you will work directly with US-based customers supporting injection molded part programs from prototype through production. You will leverage your injection molding expertise, problem-solving skills, and customer advocacy to help customers successfully launch and scale their products.

You will collaborate closely with cross-functional teams including manufacturing operations, quality, tooling engineering, supply chain, and logistics to manage injection molding programs end-to-end. Your role will focus on ensuring tooling readiness, production execution, quality expectations, and on-time delivery while proactively resolving issues that arise during program execution.

You will support multiple customers across a variety of injection molding programs executed through Fictiv’s global manufacturing network.

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role follows a hybrid work schedule – 3 nights in office, 2 nights remote.

What you will be doing

• Customer Management
  Act as the primary advocate for customers running injection molding programs through Fictiv. Build strong relationships with customers to ensure a seamless, high-quality experience from tooling kickoff through production.
• Injection Molding Program Execution
  Support customers with injection molding programs including tooling development, DFM alignment, first article validation, production ramp, and ongoing manufacturing support. Ensure technical and operational alignment across teams.
• Case Management
  Manage multiple injection molding orders and programs concurrently across customers and internal operations teams. Prioritize and resolve requests to meet customer expectations for timing, quality, and manufacturability.
• Technical Communication
  Gather, interpret, and communicate design intent, DFM feedback, tooling considerations, molding parameters, and quality requirements to ensure orders are executed successfully.
• Cross-Functional Collaboration
  Work closely with sales, tooling engineers, manufacturing partners, and quality teams to resolve issues, address manufacturability concerns, and drive successful program outcomes.
• Program Management
  Provide top-down oversight across the entire lifecycle of injection molding programs, ensuring delivery against scope, quality standards, and schedule commitments.
• Continuous Improvement
  Identify opportunities to improve processes related to injection molding program execution, customer communication, and operational efficiency, and partner with cross-functional teams to implement improvements.

Desired Traits

• Bachelor’s degree in Mechanical Engineering, Production Engineering, Manufacturing Engineering, Plastics Engineering, or Tool Engineering. Diploma or advanced certification in Tool & Die / Tool Engineering from recognized tool room institutes (e.g., NTTF, CITD, IGTR, CTTC) is also acceptable. MBA is a plus
• 5+ years of experience in injection molding project management, manufacturing operations, supply chain, or customer-facing manufacturing roles.
• Strong understanding of injection molding processes, including tooling development, DFM considerations, part design for manufacturability, production ramp, and quality control.
• Experience supporting NPI programs, prototype tooling, bridge tooling, and production injection molding programs.
• Experience working with global manufacturing partners or contract manufacturers is preferred.
• PMP or project management certification and familiarity with program management frameworks is a plus.
• The work is fast-paced. You will operate in an execution-driven environment with tight timelines and high quality standards. Strong organization, prioritization, and attention to detail are essential.
• Excellent communication skills (written and verbal) with the ability to translate technical manufacturing topics into clear customer-facing updates. Must be fluent in written and spoken English.
• Experience working directly with US-based customers and/or during US business hours is preferred.
• This role requires a self-starter mindset with strong ownership and accountability. You should be comfortable operating in a hands-on, high-performance environment focused on delivering measurable outcomes for customers.
• Aligned with our culture of continuous learning, you should have a strong interest in expanding knowledge across the manufacturing ecosystem and new product development processes.

Interested in learning more?  We look forward to hearing from you soon.

**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**

Fictiv exists
to help product innovators create

Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv’s capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth. 

Impact in this Role

This role focuses on building and scaling the operating system that powers Customer Program Management (CPM) across workflows, tools, and decision-making frameworks. As an Associate CPM (Process, Systems & Automation), you will identify recurring challenges across programs and translate them into scalable solutions through systems, automation, and process design. You will work across cross-functional teams to improve execution consistency, reduce operational friction, and enable teams to operate efficiently at scale.

This role may also support select customer programs when needed, ensuring alignment between system design and real-world execution.

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

What you will be doing

Systems and Technology

• Improve and scale workflows across CRM, ERP, quoting, and order management systems
• Translate operational challenges into clear system and product requirements
• Partner with Product and Engineering teams to drive system enhancements
• Improve data quality, visibility, and system adoption

Process and Operating Model

• Design and standardize workflows, playbooks, and decision frameworks
• Identify and eliminate bottlenecks across quoting, execution, and delivery
• Improve consistency across teams, regions, and program types
• Establish scalable ways of working across cross-functional teams

Automation and Data

• Identify opportunities to automate manual and repeatable workflows
• Build dashboards, reporting structures, and workflow triggers
• Improve data flow across systems to enable proactive decision-making
• Support adoption of automation and AI tools within operational workflows

Operational Improvement

• Analyze trends in delays, escalations, and quality issues to identify root causes
• Connect operational issues to business impact such as cycle time, quality, and efficiency
• Develop and implement structured solutions in collaboration with stakeholders

Process Documentation and Training

• Develop and maintain clear SOPs, playbooks, and process documentation
• Ensure documentation reflects current workflows and system updates
• Support rollout of new processes and tools through structured guidance and training materials

Cross-Functional Collaboration

• Work closely with CPM, Supply Chain, Quality, and Product teams
• Influence and drive adoption of new workflows and tools
• Act as a connector across teams to improve execution outcomes

Desired Traits

Educational Background

• Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or a related field
• MBA or equivalent experience in operations, strategy, or program management is a plus

Experience

• 5 to 8 years experience in operations, program management, business operations, product operations, or systems-driven roles
• Experience in fast-paced environments such as startups, SaaS, supply chain, or marketplaces is preferred
• Experience in manufacturing, industrial engineering, or process engineering roles is a plus, especially for candidates who have worked on workflow design, process standardization, system improvements, or cross-functional operational initiatives

Core Skills

• Strong systems thinking and ability to design scalable workflows
• Experience building or improving tools, dashboards, automation, or structured processes
• Ability to structure ambiguous problems and translate them into actionable solutions
• Strong analytical skills with ability to connect operations to business outcomes
• Comfortable working with data, systems, and cross-functional teams
• Ability to influence stakeholders and drive change without direct authority
• Exposure to tools such as Atlassian (Jira), Slack, Lucidchart, Sigma, Figma, Salesforce, and Odoo is a plus.

Preferred Qualifications

• Experience working with CRM/ERP systems or workflow tools
• Experience collaborating with Product or Engineering teams
• Familiarity with automation tools, data platforms, or process digitization
• Exposure to AI tools or interest in applying AI in operational workflows

Interested in learning more?  We look forward to hearing from you soon.

**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**

Impact In This Role

Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you’re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!

In your role as Associate Customer Project Manager, you will support our US-based customers across multiple industries, and work with manufacturing teams in various global regions. Your agility, service mentality, and technical and communication skills will be essential in helping our customers increase the velocity and quality of their delivered products. You will support program management teams and collaborate with cross-functional stakeholders to address customer needs, resolve issues, and facilitate solutions. This position offers a unique opportunity to learn and grow through hands-on experience and professional development.

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role will follow a hybrid schedule - 3 nights in office, 2 nights remote

You will report to the Lead of Program Management.

What You’ll Be Doing

• Customer Management: At Fictiv, you will be our customers’ best ally. Work closely with them to ensure a seamless and high-quality experience. 
• Project Coordination/Support: Support Customer Program Management teams in task execution, workflow management,  and system update/maintenance. 
• Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. 
• Communication: facilitate technical communication between the customers (mostly mechanical engineers) and internal stakeholders. 
• Collaboration: Collaborate and support various cross-functional teams to satisfy internal and external customer requirements. 
• Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.

Desired Traits

• Bachelor’s degree in Mechanical Engineering and one (1) - three (3) years of relevant experience preferably in the manufacturing industry.
• The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail. 
• We obsess over our customers- you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English.
• This role requires a self-starter mentality. e want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.
• Aligned with our culture centered around continuous learning- bring passion to learn about the manufacturing ecosystem and the New Product Development process.

**This position will be based on-site in our Bangalore office, working overnight IST hours to support the US Pacific Standard Time zone.**

Impact In This Role

As an Associate Strategic Program Manager (SPM) at Fictiv, you will work alongside some of the world’s leading enterprises and innovative startups to help accelerate their product launches while maintaining the highest quality standards. In this role, you will closely support the Strategic Program Management team in executing complex programs, helping ensure customers’ products launch on time, within budget, and at optimal quality.
You will collaborate cross-functionally with Sales, C&DFM, Quality, and Logistics teams to keep projects on track and aligned with customer expectations. With a focus on continuous improvement, you will also contribute ideas and drive internal processes improvement and enhance the overall customer experience.

What You’ll Be Doing

• Build strong relationships with internal stakeholders and support customer-facing interactions as needed to deliver high-quality service
• Maintain accurate and up-to-date program status across multiple systems to support business decision-making processes
• Apply your knowledge of operations or manufacturing to identify process gaps, risks, and drive operational improvements
• Collaborate with cross-functional teams to enhance program efficiency and customer satisfaction
• Track and report on program milestones, supporting adjustments to timelines and deliverables to meet quality and delivery standards
• Support customer change requests and project updates on multiple platforms (external and internal)
• Ability to travel 10% annually
• Quality: All employees are expected to maintain and contribute to the QMS

Desired Traits

• Bachelor’s degree in Mechanical, Manufacturing or Industrial Engineering
• 3+ years of manufacturing operations experience or 1-2 years of related experience 
• Detail-oriented, strong organizational, program management, and time management skills, with the ability to prioritize and manage multiple tasks
• Excellent verbal and written communication skills; experience working with diverse, cross-functional teams is a plus
• Proactive self-starter with a passion for learning, continuous improvement, and driving operational success
• Experience working with global manufacturing sites, in customer-facing role is preferred
• Basic knowledge of manufacturing processes such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly is preferred
  

Interested in learning more?  We look forward to hearing from you soon.

Build Your Future with Fictiv – Connect with Us Today!

At Fictiv, we’re not just shaping the future of manufacturing—we’re building the operating system for sourcing custom mechanical parts. Our Fortune 500 customers trust us to deliver complex, high-quality parts for cutting-edge products, from autonomous electric vehicles to surgical systems and industrial robots.

As we expand our operations in Bengaluru, India, we’re looking to connect with talented professionals who are passionate about manufacturing, engineering, and project management. While we don’t have an open position at the moment, we’re actively growing our network to build relationships with top talent for future opportunities.

Your Potential Impact

As an Associate Technical Program Manager, you’ll play a key role in managing high-mix, low-volume projects, ensuring seamless execution from customer requirements to final delivery. By bridging the gap between our U.S.-based customers and manufacturing partners, you’ll ensure production runs smoothly, meets specifications, and stays on budget—while continuously driving process improvements.

What We’re Looking For

We’re seeking experienced engineers and project managers with:
✅ A Bachelor’s degree in engineering and 5+ years of relevant work experience
✅ Hands-on knowledge of CNC machining (a must) and other manufacturing processes like 3D printing, injection molding, or sheet metal fabrication
✅ Strong project management skills, including scope, timing, and quality control
✅ The ability to solve technical production issues and communicate solutions effectively
✅ A data-driven approach to problem-solving and process improvement
✅ Fluency in English and experience in multicultural work environments
✅ A self-starter mindset with the ability to thrive in dynamic, fast-paced settings

📍 This position will be required to work from our office in Bengaluru, India.

Why Join Fictiv’s Talent Network?

✔ Stay ahead of future opportunities—be the first to hear when positions open
✔ Engage with our team—learn more about our mission, culture, and impact
✔ Build relationships—connect with like-minded professionals in manufacturing & engineering

🚀 Ready to take the next step? Let’s start the conversation! Submit your resume and we’ll keep you informed about exciting opportunities at Fictiv India.

Join us in building the future of manufacturing! 🌎🔧✨

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

PURPOSE

Fictiv is looking for a Deputy Finance Manager to manage its growing financial, accounting, and tax management needs for its India office which is currently being set up.  This position will be responsible for developing and maintaining accounting principles, practices and procedures to ensure robust internal control, timely transaction handling, and accurate financial reporting.

The Deputy Finance Manager will report to the Finance Manager.

RESPONSIBILITIES & DUTIES

• Own Fictiv India’s general ledger and financial reporting.
• Ensure statutory compliance on bookkeeping, reporting, and taxation.
• Cash and foreign exchange management.
• Assist in the optimization of transactional structure and workflow enhancement for local and cross-border accounting and payment processes.
• Prepare, review and manage payroll.
• Review, approve and pay local vendors.
• Ensure an accurate and timely monthly, quarterly and year end close.
• Advise and enforce corporate policy with local staff.
• Develop and enforce compliance around order fulfillment and processing in our ERP software for customer purchases.
• Responds to inquiries from the main office regarding financial results, special reporting requests and the like.

MINIMUM REQUIREMENTS

Education
Bachelors in Business with an emphasis in Accounting, Inter CA / M. Com preferred with Income Tax and GST Knowledge.  Knowledge on RBI and ROC issues is Plus

Technical Skills and Prior Experience

• Eight to Ten years prior experience in the financial reporting/general ledger area. Experience working in a product or manufacturing firm and/or multinational company is preferred.
• Experience working with business and tax authorities.
• Strong English verbal and written communication skills.
• Extremely hands-on and detail-oriented. Strong interpersonal skills.
• Able to grow responsibility with the growth of Fictiv India.
• Proactive self-starter that is able to work independently.
• Ability to multitask, work under pressure and meet deadlines required.
• Ability to work across time zones (US headquarters located in San Francisco) required.

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Your role as a Manufacturing Engineer will be to support and drive improvement to our critical manufacturing functions. We have two sets of customers—our builders, who order parts through us, and our manufacturing partners, who manufacture and assemble these parts—and you’ll be consistently working at the interface between the two. At Fictiv, we believe in creating the world’s premier platform for hardware manufacturing, and you’ll be playing a critical role in making that happen
In your role as the Manufacturing Engineer, you will be reviewing and analysing the manufacturability and costs associated with fabrication (including CNC machining, 3D printing, and other manufacturing processes) submitted by our builders. In this role, you’ll also be using your Mechanical Engineering background and knowledge of manufacturing processes in order to determine what design changes may need to be made to our builders’ design specifications in order to meet their needs. By developing highly competitive proposals and quotations that meet the requirements called out by our customers, you will be assisting in bringing products to market faster in a wide range of industries (and helping to accelerate Fictiv’s growth).
You will be reporting to the Director of Manufacturing Engineering (US) & Global Standards.

What You’ll Be Doing

• Release Package Review – Analyze models, drawings, parts lists, and other data to determine scope of work, feasibility for manufacturing, manufacturing requirements, and minimum lead time.
  
• Quoting – Combine your analysis with Fictiv’s software recommendations to generate quotes for builders, or collaborate with external suppliers to determine necessary quoting parameters.
  
• Calculator Generation – Use your fabrication expertise and understanding of process cost drivers to develop cost calculators that allow for Fictiv to bring quoting in-house for new service offerings.
  
• DFx Feedback – Provides DFx feedback to builders, such as recommended design alterations to improve manufacturability, reduce cost of part fabrication, or improve ease of assembly.
  
• Automation Feedback – Provide feedback to the quoting software team to improve accuracy of automated quoting of our manufacturing services.
  
• Drawing Generation – Generation of high-quality 2D drawings per ANSI/ASME Y14.5 standards.

Desired Traits

• Meticulous, detail oriented, inclination for documentation
• Excellent verbal and written communication skills in English required
• Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision
• Enjoys sharing knowledge and teaching others about manufacturing processes
• 4-year Mechanical Engineering degree or equivalent technical training
• Understanding of GD&T and conventional (coordinate) tolerancing
• Knowledge of manufacturability, and limitations, of common metals and plastics
• Exposure to multiple custom mechanical manufacturing processes (sheet metal, urethane casting, injection molding, etc…)
• CNC machining and 3D printing experience is a must

Perks and Benefits

• Provident Fund
• Group Personal Accident Policy
  
• Mediclaim 
• And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role
This role supports operational excellence and strategic collaboration across the supply chain by coordinating external manufacturing partnerships and facilitating internal cross-functional alignment. The Operations Specialist assists in ensuring effective partner support, supporting the onboarding processes, and providing timely, knowledgeable support to the Technical Project Management (TPM) team, Quality team and Logistics team as needed.

Areas of Responsibility

Assist with Engagement and Development with Manufacturing Partners (suppliers)
Collaborate and assist in the onboarding process for Manufacturing Partner Onboarding
Lead TPM (Technical Project Management) Support and Inquiry Resolution for Job Opportunities
Collaborate in Performance & Business Reviews
Support Continuous Improvement for Cross-Functional Collaboration
All employees are expected to maintain and contribute to the QMS.

Desired Traits, Qualifications, Education and Experience Equivalency

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

What You’ll Be Doing

At Fictiv, we’re building a company that is developing an operating system for sourcing custom mechanical parts. We already enjoy manufacturing and delivering highly complex, high quality parts for our Fortune 500 customers who are building the future with products like autonomous electric vehicles, surgical systems, and industrial robots. As we scale our business, we are looking to expand our growth within India.

Your role as GCC-QC Inspector will be to remotely inspect parts provided by our manufacturing partners located in the Americas. At Fictiv, we believe in creating the world’s premier platform for hardware manufacturing, and your dedication to operational excellence will help us make that happen.

In this role, you’ll use your excellent attention to detail to inspect and release daily shipments to meet our customer’s delivery and quality expectations. Throughout the day, you’ll focus on job availability and our priorities, to ensure orders are on track to ship on time with zero defects.

Areas of Responsibility -

• Remote inspection Review part photographs, inspection reports(FAIR), and other documentation uploaded by Fictiv’s US manufacturing partners
• Part release Release all conforming parts by completing transactions in Fictiv’s ERP system, allowing Logistics to release shipping information to the manufacturing partners
• Reviews and verifies Material Test Certificates (MTCs) and other compliance documents against ASM, ASTM, SAE/AMS, and ISO standards, customer-specified requirements, and contractual specifications before authorising part release.
• Coordinates between manufacturing partners, customer, and internal teams to resolve non-conformances or clarify requirements before part release.
• Part rejection Provide clear and timely information to manufacturing partners about the reason(s) for rejection. Reviewing resubmitted parts
• Nonconformance reporting Entering nonconformance information into Fictiv’s proprietary Workbench system, so that improvement actions will be driven through our corrective action reporting process
• Supporting Fictiv’s industry-leading on-time, in-full (OTDIF) performance You will play a critical part in maintaining Fictiv’s performance by ensuring parts are released on time, even when manufacturing partners upload the parts within a short time of the shipping cutoff time, and making sure that no escaping defects reach the customer. There are no partial credits - we have to do both!
• Continual improvement Collaborate with colleagues in India and the US on improving business processes to increase efficiency and effectivity
• Other tasks assigned by the Quality Manager or Lead

A minimum of 5 years manufacturing quality control experience
A minimum of 3 years working US business hours
Experienced with 3D printed, CNC machined, injection molded, and sheet metal fabricated parts, including finishes
Good visual acuity (will be required to pass regular eye examinations)
Good English reading and writing skills, cross-culture communication skill
Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision
Excited about the potential of remote inspection vs. hands-on inspection
Passionate about continuously improving and learning

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

We bridge the gap between complex customer requirements and practical manufacturing solutions by accurately interpreting technical drawings, performing precise cost analysis, and ensuring manufacturability through DFM (Design for Manufacturability) reviews. We engage directly with customers to clarify requirements, address technical questions, and provide transparent guidance that balances cost, quality, and lead time.

We streamline quoting workflows by reducing manual touchpoints, standardizing processes, and enabling faster decision-making. We proactively identify risks whether in material sourcing, tolerance challenges, or production feasibility and work with cross-functional teams to resolve them before they impact delivery.

Our work enhances the customer experience by combining deep technical expertise with clear, timely communication. We act as the link between customer needs and manufacturing capabilities, ensuring quotes are accurate, timelines are realistic, and outcomes meet or exceed expectations.

You will report to the Global Solution Engineering Director.

What You’ll Be Doing

• Accurate & Timely Quoting

  • Provide cost estimates for CNC machining and other manufacturing processes with high precision.

  • Perform DFM (Design for Manufacturability) analysis to highlight risks, suggest design changes, and optimize for cost and lead time.

  • Apply process knowledge to quote complex parts confidently, even in challenging timelines.

• Technical Support & Expertise

  • Interpret engineering drawings, GD&T, and material requirements to ensure feasibility.

  • Provide alternatives for difficult-to-source materials or complex geometries.

  • Offer process guidance for machining, finishing, and assembly needs.

  • Deliver region-specific manufacturing expertise across the US, India, China, and Mexico. Optimized to match the customer’s unique requirements, budget constraints, lead time goals, and project priorities.

• Customer Engagement & Education

  • Direct communication with customers to clarify requirements, resolve design concerns, and ensure alignment on expectations.

  • Provide proactive updates during quoting or project execution to reduce uncertainty.

  • Educate customers on trade-offs between cost, lead time, and quality.

• Cross-functional Collaboration

  • Work with internal teams (Sales, Operations, Sourcing, Quality & Logistics) to ensure smooth project execution.

  • Engage with manufacturing partners to validate capabilities, pricing, and delivery timelines.

• Risk Identification & Mitigation

  • Detect potential manufacturing challenges early, reducing costly rework or delays.

  • Recommend alternative manufacturing processes, tolerances, or materials when required.

• Platform-driven Quoting Solutions

  • Leverage platform tools to automate portions of the quoting process for speed and accuracy.

  • Balance risk by determining when to quote on-platform vs. escalate to High Touch (HT) quoting.

Desired Traits

• Meticulous, detail oriented, inclination for documentation
• Excellent verbal and written communication skills in English required
• Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision
• Enjoys sharing knowledge and teaching others about manufacturing processes
• 4-year Mechanical Engineering degree or equivalent technical training
• Understanding of GD&T and conventional (coordinate) tolerancing
• Knowledge of manufacturability, and limitations, of common metals and plastics
• Exposure to multiple custom mechanical manufacturing processes (sheet metal, urethane casting, injection molding, etc…)
• CNC machining and 3D printing experience is a must

About the Role

We are hiring a Supply Chain Manager to own the Asia-side supply chain operations for our AI hardware products. Based in India, you will be the operational owner of PCBA build execution with our CM partners, component-level supply planning, procurement management, and Asia logistics. This role is critical to ensuring our production pipeline runs smoothly from component procurement through board assembly to finished goods fulfillment. You will work extensively in NetSuite ERP for procurement, MRP, inventory management, and invoice reconciliation. You will also own the tactical procurement work including PO/invoice reconciliation and drive monthly variance analysis (PCBA costs, material variances, and PPVs) in partnership with finance.

Key Responsibilities

PCBA Build Planning & Execution

• Create, manage & execute build schedules aligned to demand plan & CM capacity
• Track WIP daily: monitor yield, flag deviations, and drive corrective actions
• Manage ECN/PCN implementation at the CM — coordinate with engineering and CM partners
• Own CM capacity slot management & build prioritization

Procurement Management & Variance Analysis

• Create and track purchase orders across all consigned components for PCBA
• Perform PO-to-invoice reconciliation; investigate and resolve discrepancies
• Own PCBA cost variance analysis: material, manufacturing, and Purchase price variances
• Prepare monthly PPV reports and root cause analysis for finance review cycles
• Coordinate supplier payment schedules and resolve invoice disputes

Asia Logistics & 3PL Fulfillment

• Coordinate Asia freight for components & finished goods
• Manage 3PL partner relationships, SLAs, and performance metrics
• Handle export documentation, customs compliance, and trade regulations
• Execute last-mile fulfillment for customer shipments originating from Asia

Component Supply Planning & Inventory Management

• Run component-level MRP and manage shortage resolution
• Monitor inventory at the Wistron hub: raw materials, WIP, and finished goods
• Establish Inventory Metrics & forecast model for the company
• Identify excess and obsolete inventory risks; recommend disposition strategies
• Ensure Inventory accuracy >99% for the company via perpetual inventory management process

AI-Augmented Operations & Systems

• Leverage AI tools for day-to-day operations. Well versed working with AI based tools (e.g. Claude, Co-pilot)
• Lead projects to scale operations using AI/automation across supply chain functions driven by short term pain points, quick wins & impact to the organization.
• Maintain master data accuracy: items, BOMs, lead times, etc.
• Execute P2P, Manufacturing, Transfer Orders, Order Fulfillment workflows in NetSuite

Required Qualifications

• 8+ years in supply chain planning, procurement, or manufacturing operations
• Hands-on experience with NetSuite ERP (required) — PO management, MRP, inventory, and financial reconciliation modules
• Hands-on experience with contract manufacturers, preferably in electronics/PCBA
• Strong procurement fundamentals: PO management, invoice reconciliation, cost analysis
• Analytical mindset — proficient in Excel/data tools for variance analysis and reporting
• Comfortable working in a fast-paced startup environment with ambiguity

Preferred Qualifications

• Experience with Tier-1 EMS providers
• Familiarity with AI/ML tools for supply chain automation
• Background in server, networking, or AI accelerator hardware
• APICS or equivalent supply chain certification

What Success Looks Like

• Within 30 days: Fully onboarded on E2E supply chain; independently running supply planning meetings. Plug in to NetSuite ERP to identify gaps in current process
• Within 60 days: Owning variance analysis cycle end-to-end; driving 3PL performance improvements
• Within 90 days: Operating autonomously across all responsibilities; proactively surfacing cost drivers and supply risks

About the Role:

As a Backend Software Engineer in the Core Platform Engineering team, you’ll be responsible for building and scaling core backend systems that power our cybersecurity products. You will work on high-impact engineering problems with a focus on performance, scalability, and reliability. This role is best suited for engineers who love building systems, writing clean code, and want to grow their skills in system design and backend infrastructure.

What You'll Do:

• Backend development in NodeJS + Typescript
• Design data models and manage databases (PostgreSQL, MongoDB, elastic search etc.) for performance and reliability.
• Collaborate with cross-functional teams (Product, Frontend, Infra) to deliver features end-to-end.
• Implement observability practices – logging, monitoring, alerting.
• Work with containerized environments (e.g., Docker) and contribute to CI/CD pipelines.
• Participate in code reviews, technical discussions, and mentoring when applicable.

What We're Looking For:

• 3+ years of backend development experience.
• Strong in Golang/Python/Node.js/Typescript, with hands-on coding and debugging skills.
• Good understanding of data structures, algorithms, and problem solving.
• Solid knowledge of SQL/NoSQL data modeling and performance tuning.
• Exposure to basic system design and a willingness to improve architectural thinking.
• Experience working with concurrent systems and caching mechanisms like Redis is a plus.
• Willingness to learn, take feedback, and grow with structured mentorship.

Nice to Have:

• Familiarity with Docker, CI/CD, Linux, and RESTful API standards.
• Understanding of scalable system design and cloud-native development.
• Experience in cybersecurity product development or interest in the space.

About the Role

Role Summary

We are seeking a highly skilled and experienced Security Engineer to join our team, focusing on offensive security, exploitation, and automation. The ideal candidate will possess expertise in advanced Red Teaming methodologies, deep knowledge of web application and API penetration testing, and proficiency in scripting, security automation, and vulnerability exploitation techniques. You will be responsible for validating real-world risk and providing expert technical advisory to clients.

Key Responsibilities

• Lead Advanced Penetration Testing: Plan and execute comprehensive offensive security engagements, including Red Team operations, web application, API, mobile application, and cloud environment penetration tests.
• Exploitation and Validation: Proactively identify, exploit, and validate critical vulnerabilities (including 0-days) across diverse client environments to demonstrate real-world impact and risk.
• Automation & Tool Development: Design, develop, and implement custom scripts and security tools (e.g., in Python, Go) to automate offensive processes, continuous security assessments, and improve the team's efficiency and capabilities.
• Vulnerability Mitigation Advisory: Translate complex technical findings into clear, actionable reports and provide expert, technical guidance to engineering teams on effective mitigation strategies and security best practices.
• Advanced Threat Research: Conduct deep technical research on emerging exploit techniques, zero-day vulnerabilities, and attacker Tactics, Techniques, and Procedures (TTPs) to enhance internal capabilities and methodologies.
• Client-Facing Proof of Concept (POC): Conduct professional and technical POC calls with clients, clearly articulating complex exploitation scenarios, demonstrating technical risk, and discussing the corresponding business impact.
• Cross-Functional Collaboration: Partner with internal R&D and Product Management teams, utilizing penetration testing insights to drive significant security feature enhancements and improvements in our product offerings.
• Knowledge Leadership: Contribute to and lead the creation of sophisticated internal knowledge base articles, runbooks, and SOPs focused on advanced exploitation and testing techniques.

Qualifications

• Experience: Minimum of 2+ years of progressive, hands-on experience in offensive security, specifically Red Teaming and advanced penetration testing. Proven track record of successful vulnerability exploitation and bypass of security controls.
• Technical Expertise: Expert proficiency in at least one relevant scripting language (e.g., Python, Go, PowerShell) and deep, hands-on experience with industry-standard security tools (e.g., Burp Suite Pro, Metasploit, Nmap, specific cloud security tools).
• Offensive Certifications (Preferred): Advanced offensive security certifications such as OSCP etc or equivalent.
• Domain Knowledge: Strong understanding of current threat intelligence, dark web monitoring trends, and how they inform offensive testing methodologies.
• Cloud/Mobile Exploitation: Demonstrated experience identifying and exploiting vulnerabilities in major cloud providers (AWS, Azure, GCP) and mobile platforms (iOS/Android).
• Advanced Problem-Solving: Exceptional analytical and structured problem-solving skills focused on bypassing complex security defenses and troubleshooting non-standard technical issues.
• Communication & Presentation: Strong communication, documentation, and interpersonal skills, with the ability to translate technical risks (exploitation paths) into clear, compelling reports and presentations for both technical teams and senior client stakeholders.
• Commitment to Operational Excellence: Willingness to provide support for critical operational schedules, potentially including rotating shifts, to ensure continuous, high-quality assessment coverage.

Why project44?   

At project44, we revolutionize supply chains with our High-Velocity Supply Chain Platform. As the connective tissue of the supply chain, project44 optimizes global product movement, delivering unparalleled resiliency, sustainability, and value for our customers. We operate the world's most trusted end-to-end visibility platform, tracking over 1 billion shipments annually for 1,300 leading brands across various industries, including manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas. Our High-Velocity platform eliminates supply chain friction, enabling sophisticated inventory control, exceptional customer experience, and predictive analytics through machine learning and automation.

project44 is looking for a digital-savvy Senior Customer Success Manager

About The Role 

• You will act as the primary owner of a base of tech-touch customers and create a customer lifecycle journey for customers in this group. 
• You will be amongst the first product specialists in this relatively new role, and therefore be able to help develop and craft the strategy. 
• You will be responsible for the research, planning, coordination, and execution of launching tech-touch customer success service programs to drive on-boarding, engagement, renewal, and expansion. 
• Drawing on usage data and other information, you will craft a segmented approach to engaging and providing self-guided solutions to tech-touch customers. 
• Once established, you’ll continue to optimize consumption, adoption and monitor measures to understand how we’re doing and how we can learn and improve. 
• You will help our tech-touch customers feel valued and supported through targeted emails, health scores, usage triggers etc – creating a tailored yet scalable approach to customer success of this segment of customers. 
• You'll have the opportunity to collaborate cross functionally (Product, Carrier-facing teams etc.) and support your teammates on projects and through knowledge sharing. 
• You'll contribute to the product input feedback process to ensure constant and valuable customer input is available to the team and advocate and prioritize as required. 
• Shift Timings: 4pm IST to 1am IST (You will be managing North American customers)
   

About You 

Basic Qualifications 

• 5+ years relevant work experience in a Customer Success Tech Touch, Product Specialist, or Project Management role 
• Experience working in SaaS companies
• Experience working with Logistics Service Providers (LSP)

Other Qualifications 

• Motivated to learn and grow knowledge around all aspects of a successful product, project and transformational change in organizations 
• Good interpersonal skills; internal and external, written and verbal communication are important in this role 
• Ability to present and interact with business teams with ease and integrity 
• Analytical and process-oriented 
• A desire to incorporate feedback and personally grow as a team member 
• Experience with Jira and salesforce is highly preferred 

Technologies We Use 

• Jira 
• Confluence 
• Zendesk 
• TextExpander 
• Salesforce

Work from office expectations: This role requires you to operate from office all 5 days in a week.

Diversity & Inclusion: 

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. 

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. 

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! 

For any accommodation needed during the hiring process, please email heena.mehta@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. 

THE ROLE

Apparel - Sourcing Manager, Women's Sweaters

We are seeking a strategic and entrepreneurial Sourcing Manager to build and lead our Women's Sweaters function. This person will be tasked with identifying and onboarding new vendor partners from scratch. The role will focus primarily on Women's Sweaters category with potential expansion into other categories.

This is a rare opportunity to own and build a sourcing operation in a high-impact category. The ideal candidate will bring deep knowledge of category manufacturing, strong vendor relationships (or the ability to cultivate them), and the operational rigor to scale new supply chains that deliver on cost, quality, and lead time.

RESPONSIBILITIES:

• Scout for vendor partners in ISC who can manufacture high quality Women's Sweaters products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding a redundant supplier base  improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Manage capacity at a supplier and style level to keep pace with company growth and scale
• Material Sourcing: Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 & T3 (as needed) mill/ vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from brand or manufacturer side to build a clear strategy for costing negotiations; able to construct a validated cost structure/ template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities.  Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in Women’s apparel categories with high-end national brands in the United States & Europe specifically in Women's Sweaters. 
• Consumer focused and ambitious individual providing strategic leadership and act as a role model in business with self assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

About the Role
Energy Exemplar is the market leader in Energy Simulation Software. We exist so that our customers can make the most informed decisions at the most impactful times and want you to be part of that success. We are calling for Energy Market Analyst to work with our team that develops simulation ready datasets in Pune/Bengaluru.

Key Accountabilities and Duties:

Accountabilities:
• Reporting to Global Director of Data and Market Analysis
• Helping to supervise the development and maintenance of Global (North America/Europe/APAC regions) Power and Natural Gas Market models/dataset using PLEXOS/Aurora tools
• Lead and coordinate market research, model updates, result analysis, model benchmarking etc.

Day to day duties:
• Work in a team of energy data analysts 
• Work on projects to deliver standalone dataset and portions of dataset using fundamental data along with PLEXOS and Aurora power market models
• Applying heir knowledge in various power market to direct that analysis of power markets, undertaking research, analyzing and manipulating data and processing data for input into power market models
• Trouble shooting market models
• Benchmarking production cost models
• Running PLEXOS and/or Aurora and or directing others analysts in running and interpreting output model results and energy balances
• Comparing models and reviewing preliminary forecast output results for  inconsistencies to ensure deliveries meet product specification
• Problem solving and interpretation of market models and ability to detect errors and omissions
• Troubleshoot market models and intermediate work products for errors, omissions, and improvements. 

Foundation Skills and :
• Experience with energy market modelling
• High level of numeracy, computer, and web literacy. 
• Strong foundational skills and understanding of energy economics for power market fundamentals and economic concepts of power markets 
• Knowledge of production cost modelling software’s like PLEXOS (preferred), Aurora or Pro-mod, or similar 
• Expert knowledge of Power Plant/Natural Gas Economics, Power Systems, Gas supply chain, Operation research/Optimization techniques, statistics, and Energy (Power &/ Gas) Markets/Industry 
• Knowledge and experience with transmission planning and nodal market modeling including generator mapping, assessing N-x contingencies, understanding and troubleshooting nodal model infeasibilities and other planning related power flow analysis
• Demonstrated ability to work autonomously, direct other analyst productively, and oversee projects/assignments through from start to finish.
• Self-starter, organized, persistent, goal driven, has a can-do attitude, takes challenges as opportunities to perform and add value
• Diligent, systematic, and pays attention to detail to ensure work accuracy and quality
• Punctual, Professional work and phone etiquette

Experience:
• 2 to 4 years of experience with Energy Modeling and Power Market Analysis.
• Knowledge of or experience working in several North American, European or Asian power markets
• Strong analytical and problem-solving skills with the ability to research and learn new techniques
• Experience in creating and analyzing energy data sets for power models 
• Experience working at a market operator, project developer, or at a utility in planning or commercial operations would be an asset
• Knowledge of one or more energy economic modeling tools: PLEXOS, Aurora, PROMOD, PSO, Market Analytics and/or PROSYM
• Strong organizational skills, familiarity with Agile/Sprint Best Practices
• Expert skills using Excel, Power BI and similar tools

Qualifications:
• Bachelor’s degree in Economics (preferred), Electric Engineering (Transmission preferred), or Mathematics.  Master’s degree or Ph.D would be preferred.

THE ROLE

Apparel - Sourcing Manager, Men's Woven Tops 

We are seeking a strategic and entrepreneurial Sourcing Manager to build and lead our Men's Woven Top function. This person will be tasked with identifying and onboarding new vendor partners from scratch. The role will focus primarily on Men's Woven Top category with potential expansion into other categories.

This is a rare opportunity to own and build a sourcing operation in a high-impact category. The ideal candidate will bring deep knowledge of category manufacturing, strong vendor relationships (or the ability to cultivate them), and the operational rigor to scale new supply chains that deliver on cost, quality, and lead time.

RESPONSIBILITIES:

• Scout for vendor partners in India/Bangladesh who can manufacture high quality Men's Woven Top products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding a redundant supplier base  improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability
• Manage capacity at a supplier and style level to keep pace with company growth and scale
• Material Sourcing: Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 & T3 (as needed) mill/ vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from brand or manufacturer side to build a clear strategy for costing negotiations; able to construct a validated cost structure/ template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset. 
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities.  Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.

QUALIFICATIONS:

• Experience: 10 year + sourcing and merchandising experience in Men’s apparel categories with high-end national brands in the United States & Europe specifically in Men's Outerwear. 
• Consumer focused and ambitious individual providing strategic leadership and act as a role model in business with self assurance, pride, and passion that exudes personal and professional impact
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.
• Resilient under pressure and relentless in the drive to create broader impact by being bold and challenging the status quo.

Why project44?  

At project44, we believe in better.  

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.  

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. 

Description:    

project44 is looking for a Sr Analyst, Data Science to join our engineering team. You will work in a fast-paced Agile environment designing, building, and implementing best-in-class integrations to accelerate how project44 connects to the world’s logistics networks.   

About the Role

• We are looking for a Senior Product Analyst, Data Science, to drive analytics for ML-powered products at project44.
• This role sits at the intersection of Product, Data Science, and Operations, with a mandate to define how ML systems are measured, evaluated, and improved in production. You will own the analytical frameworks that connect model performance to product outcomes, ensuring our AI capabilities deliver measurable business impact.
• You will work on ambiguous, high-impact problems, designing experiments, evaluating models (offline and online), and shaping product strategy through data. This is not a reporting role. You are expected to operate as a thought partner to Product and Data Science, influencing decisions and driving outcomes.
• As analytics evolves, this role will focus on building AI-native and agent-driven analytics systems, including semantic layers, data contexts, and automated insight generation. You will help define how analytics is consumed in an environment where agents, not just dashboards, drive decisions.

What You’ll Do

Own Product & ML Measurement

• Define and operationalize success metrics across product and ML systems, including north-star metrics, product KPIs, and model-level evaluation frameworks.

Drive Model Evaluation & Feedback Loops

• Evaluate model performance using offline and online metrics (e.g., precision/recall, lift, latency, adoption) and establish feedback loops to continuously improve models in production.

Translate Product Problems into Analytical Frameworks

• Break down ambiguous product and operational problems into structured analyses that drive clear, actionable decisions.

Partner Across Product & Data Science

• Work closely with Product Managers and Data Scientists to shape roadmaps, guide prioritization, and ensure alignment between model performance and user impact.

Build Scalable Analytics Foundations

• Develop reusable datasets (SSOTs, data marts) and enable self-serve analytics across teams.

Build AI-Native Analytics Systems

• Design and develop semantic layers, data models, and context systems that enable agent-driven analytics. Build and operationalize workflows where agents autonomously generate insights, monitor performance, and surface recommendations on a recurring basis.

Design Agent-Driven Analytics Workflows

• Design and implement agent-driven analytics workflows where insights are generated, monitored, and delivered autonomously using LLMs and modern AI tooling.

What We’re Looking For

4–6+ years in Product Analytics, Data Science, or related roles, with experience supporting data-driven product decisions.

Analytical & Statistical Expertise

Strong foundation in statistics and experimentation, including hypothesis testing, A/B testing, and causal inference.

Technical Skills

Proficiency in SQL and Python, with experience working with large-scale, event-level datasets and modern data platforms.

ML Product Understanding

Experience defining and analyzing model performance metrics and understanding trade-offs between offline and online evaluation.

Cross-Functional Collaboration

Proven ability to work closely with Product and Data Science teams to drive outcomes.

Communication & Influence

Ability to clearly communicate complex analyses and influence stakeholders across technical and non-technical audiences.

Preferred Skills

• Experience working on ML-powered products or data platforms
• Familiarity with model evaluation concepts (precision/recall, ROC, calibration, bias/variance)
• Experience analyzing online vs offline performance and feedback loops
• Familiarity with modern data stack (dbt, Snowflake/BigQuery, event tracking, feature stores)
• Experience with predictive modeling or close collaboration with Data Science teams
• Hands-on experience using AI tools (LLMs, copilots) in analytical workflows
• Experience building or working with agent-based or AI-native analytics workflows
• Familiarity with semantic layers, metrics layers, or data context systems
• Experience using LLMs for automated analysis, insight generation, or decision support
• Strong product and business intuition

What Success Looks Like (6–12 Months)

• Establish clear measurement frameworks for assigned ML-powered products
• Improve visibility into model performance and diagnostics (offline and online)
• Deliver actionable insights that influence product roadmap decisions for assigned products
• Build scalable datasets and frameworks that enable self-serve analytics
• Enable tighter feedback loops between Product, Data Science, and real-world outcomes

In-office Commitment: This position requires a commitment to contribute to our collaborative culture by working in-office three days weekly. 

Diversity & Inclusion 

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. 

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams, and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. 

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! 

For any accommodation needed during the hiring process, please email   recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. 

More about project44 

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences. 

Why project44?  

At project44, we believe in better.  

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.  

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. 

Description:    

project44 is looking for a Staff Data Scientist to join our engineering team. You will work in a fast-paced Agile environment designing, building, and implementing best-in-class integrations to accelerate how project44 connects to the world’s logistics networks.   

About the Role

• Staff Data Scientist to lead the development of next-generation AI/ML systems at Project44, spanning ETA, risk, anomaly detection, and supply chain intelligence. This role sits at the intersection of applied modeling, platform thinking, and production impact, with a mandate to both ship high-value ML capabilities and build reusable Data Science platform primitives that scale across teams.
• In addition, this role will drive the integration of Generative AI, LLMs, and agentic systems into core workflows—enabling reasoning-driven diagnostics, automation, and intelligent decision support across the supply chain.
• You will work closely with Data Science, ML Engineering, Data Engineering, Platform, and Product teams to deliver production-grade systems and establish a scalable, repeatable approach to AI development at P44.

What You’ll Do

• Drive High-Impact ML Systems Lead end-to-end development of models for ETA, risk, anomaly, and fraud—leveraging advanced techniques (embeddings, transformers, hybrid models).
• Build Data Science as a Platform Develop reusable ML infrastructure (features, experimentation, deployment, monitoring) to scale model development and reduce time-to-production.
• Lead GenAI & Agentic Systems Build LLM-powered solutions (RAG, diagnostics, automation, coding agents) and establish guardrails, evaluation, and explainability.
• Translate Business Problems into ML Solutions Convert customer workflows into well-defined ML problems and ensure measurable business impact.
• Drive Experimentation & Evaluation Establish strong offline/online evaluation frameworks tied to business outcomes.
• Collaborate Across Engineering Partner with MLE and DE to build scalable, reliable systems across the ML lifecycle.

What We’re Looking For

• Experience 8–10+ years in Data Science / Applied ML with a strong track record of building and deploying production-grade ML systems.
• Core Modeling & Technical Expertise Deep expertise across tree-based models, transformers, probabilistic modeling, and feature engineering, with a strong data-centric mindset.
• Data & Platform Fluency Proficient in SQL and Python, with hands-on experience in modern data platforms (Snowflake/Databricks), pipelines (Spark, Airflow), streaming systems (Kafka), and MLOps tooling.
• GenAI & LLM Capability Experience building RAG systems, working with embeddings and vector databases, and developing LLM-based applications and agentic workflows. Strong understanding of evaluation, guardrails, and safe deployment of GenAI systems.
• Systems & Engineering Mindset Familiarity with distributed systems, APIs, and deployment patterns, with the ability to write clean, production-quality code.
• Analytical Rigor & Diagnostics Strong ability to evaluate model performance, detect edge cases, run root cause analysis, and design robust monitoring and evaluation frameworks.
• Data Quality & Signal Awareness Experience handling messy, real-world data, including drift, bias, missingness, and anomalies, along with tools and techniques to detect and address these issues.
• Modeling Judgment & Trade-offs Ability to identify when to use ML versus heuristics and design pragmatic hybrid solutions. Strong understanding of architectural trade-offs across models and systems.
• Business Impact Orientation Clear understanding of how ML metrics translate to business outcomes, with the ability to balance trade-offs across accuracy, scalability, latency, and customer experience.
• Leadership & Communication Strong problem framing, stakeholder influence, and ability to communicate model behavior and decisions clearly to both technical and non-technical audiences. Proven track record of driving measurable business impact.

Preferred Skills

• Experience in logistics (Ocean, Truckload), supply chain, or high-volume operational systems
• Experience with geospatial data, routing, and tracking systems
• Experience with anomaly detection, fraud modeling, ETA prediction
• Experience building internal platforms or tools for DS teams

What Success Looks Like (6–12 Months)

• Deliver 2 high-impact ML capabilities with measurable customer value
• Establish standardized experimentation, monitoring, and RCA workflows
• Introduce GenAI/agentic capabilities that improve productivity and insight generation
• Reduce time-to-production and increase reuse across DS teams
• Drive measurable improvements in model performance and system reliability

In-office Commitment: This position requires a commitment to contribute to our collaborative culture by working in-office three days weekly. 

Diversity & Inclusion 

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day. 

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams, and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture. 

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application! 

For any accommodation needed during the hiring process, please email   recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. 

More about project44 

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences. 

Why project44? 

At project44 we’re on a mission - to make supply chains work.  

project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.  

If you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk. 

Key Accountabilities: 

• Take ownership of customer issues and sees issues through to resolution. This includes, but is not limited to: 
• Diagnosing, troubleshooting, and identifying solutions to reported problems 
• Identifying potential code bugs and escalating as needed 
• Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue. 
• Participating, with assistance, in customer calls as needed 
• Gain comfort with database queries and review of data 
• Consistent agreed-upon performance levels goals/metrics reached 
• Lead Customer calls for issue resolution, education or escalation 
• Take ownership of expanding internal and external knowledge base via technical notes and customer-facing articles 
• Assist colleagues with continuing education when available. 

Requirements & Skills: 

• BS degree in Information Systems, Computer Science, or equivalent experience 
• Minimum 1+ yrs in customer-facing technical support, IT support or as a technical engineer 
• General understanding of software flow, execution, and development processes 
• Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions is helpful 
• Strong problem-solving skills 
• Excellent time management and multi-tasking skills 
• Excellent client-facing, English written and verbal skills 
• SQL intermediate