MISUMI and Fictiv together provide a more complete manufacturing solution by combining MISUMI’s strength in configurable components with Fictiv’s digital sourcing and custom manufacturing capabilities. This allows teams to source both standard and custom parts through a more connected, efficient experience while improving speed, visibility, and supply chain flexibility.

Impact In This Role

The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial automation. This role is responsible for resolving technical inquiries through the company’s system platform, supporting product managers with operational coordination, and contributing to product development, e-commerce content creation, category management, and promotional initiatives.

What You’ll Be Doing

Product Technical Support:

• Monitor and respond to technical inquiries via Misumi’s system platform, delivering timely and effective support to both external and internal stakeholders through email, phone, and virtual meetings.
• Address product-related questions, including specifications such as dimensions, mounting details, materials, tolerances, engineering calculations, and CAD data.
• Analyze customer requirements and recommend suitable alternatives or replacements using existing product offerings or supplier solutions, including BOM cross-referencing requests.
• Collaborate with customers and suppliers to investigate product issues, conduct inspections, and determine root causes of defects or performance concerns.
• Work with global headquarters and affiliated companies to support technical inquiries and product evaluations for internationally sourced products.
• Review and update product pages on the company’s e-commerce platform to ensure accurate, complete, and user-friendly information based on manufacturer’s catalogs.
• Support product managers with technical and operational coordination as needed.
• Provide technical guidance and training to internal teams, including support for new product page creation and ongoing staff development.

Business Development Support:

• Identify product information and obtain quotes from suppliers to quickly build the product for a one-off sourcing request from the customers.
• Identify opportunities to expand product lines based on sourcing activities and recommend additions to the e-commerce catalog.
• Participate in trade shows to promote product offerings and represent the company.
• Support sales activities by joining customer visits, conference calls, and training sessions (e.g., lunch-and-learn events).
• Assist product managers in developing and implementing new services to enhance business competitiveness.

Desired Traits

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field.
• Minimum of 4 years of experience in product support engineering or a similar role; experience with structural, framing, or fastener components is a plus.
• Strong verbal and written communication skills in English.
• Self-motivated, detail-oriented, and capable of managing multiple tasks and projects simultaneously.
• Solid understanding of manufacturing processes and equipment.
• Working knowledge of 3D CAD software and GD&T principles.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), collaboration tools (Slack, Teams), and BI tools.
• Ability to quickly learn ERP systems and internal operational processes.
• Experience with supporting e-commerce catalog management is preferred.
• Experience working in an international or cross-cultural environment is a plus.
  

Salary Range: $64,000 to $84,000 per year, based upon experience  

Interested in learning more?  We look forward to hearing from you soon.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In this Role

• Be proficient in all aspects of the Software Development Life Cycle.
• Lead projects all the way from design to deployment while co-ordinating with other teams in the company.
• Guide the adoption of new processes or technical tools by conducting evaluations of alternatives and thinking critically about the fit with our future technical direction.
• Provide oversight for technical quality, standards, and guidelines.
• Be the technical anchor for the team, demonstrate leadership and play a key role in guiding the team.
• Mentor and provide training for other technical team members.
• Contribute ideas to improve team performance, technical processes, best practices in all aspects of software development.

Area Of Responsibility

• Interface with Product owners and Stakeholders to understand & clarify requirements
• Author technical documents that will fulfill Fictiv's current requirements and scale for future business goals as well.
• Implement high quality, scalable solutions following best practices, including configuration and code.
• Deploy solutions and code using automated deployment tools
• Take ownership of technical deliverables, ensure that quality work is completed, fully tested, delivered on time.
• Conduct code reviews, optimization, and refactoring to minimize technical debt within Salesforce implementations.
• Collaborate with cross-functional teams to integrate Salesforce with other systems and platforms, ensuring seamless data flow and system interoperability.
• Identify opportunities for process improvements, mentor and support other developers/team members as needed.
• Stay updated on new Salesforce features and functionalities and provide recommendations for process improvements.
• Debug production issues; minimize impact to the business, create plans to fully address/correct/remove temporary solutions once the immediate urgent issue is resolved.

Desired Traits

• 8-10 years of experience in Salesforce development
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
• Have worked in Salesforce CPQ, Sales, Manufacturing, Service, Data Cloud.
• Experienced in designing and implementing custom solutions that align with business needs.
• Strong knowledge of Salesforce data modeling, reporting, and database design.
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
• Strong unit testing, functional testing and debugging skills
• Strong understanding of best practices.
• Active Salesforce Certifications are desirable.
• Experience in Mulesoft is a plus
• Excellent problem solving, decision-making and critical thinking skills.
• Excellent communication skills and the ability to translate complex technical requirements into actionable solutions.
• Collaborative, a team player.
• Exhibit initiative, integrity and empathy.
• Enjoy working with a diverse group of people in multiple regions.
• Comfortable not knowing answers, but resourceful and able to resolve issues.
• Self-starter; comfortable with ambiguity, asking questions and constantly learning.
• Customer service mentality; advocates for another person's point of view.
• Methodical and thorough in written documentation and communication.
• Culture oriented; wants to work with people rather than in isolation.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Fictiv is seeking a talented Graphic Designer who can take ideas and direction to create visual representations in digital and print media assets for Fictiv marketing, inspiring a generation of hardware product creators. Collaborating with multiple members within the marketing team, the graphic designer should be able to take written or spoken ideas and convert them into a design that connects with our target audience and in line with Fictiv’s brand guidelines. The ideal candidate will have expert knowledge of industry-standard design programs, including Figma, and be skilled in producing assets for a wide variety of marketing needs.

You will report to the Creative Director.

What You’ll Be Doing

• Collaborate, brainstorm, and execute creative assets on a wide range of print and digital collateral in support of marketing activities across Fictiv’s website, social media pages, display ads, emails, sales presentations, content marketing, PR announcements, swag, printed booklets, and more.
• Translate direction into high-quality design within an established brand identity or campaign design.
• Follow processes for organizing and uploading design assets for all project materials.
• Work with our web developer to ensure web assets are implemented as intended.
• Manage tasks and deadlines within Asana and/or Jira, meeting deadlines in a fast-paced environment.

Desired Traits

• Capable of applying a cohesive creative vision across a variety of visual media.
• Good written and verbal communication skills to align stakeholders and producers on creative ideas and visual concepts.
• Desire to experiment with ideas and iterate quickly and collaborate with a fast-paced marketing team.
• Ability to attend a weekly check-in meeting conducted during US hours.

Interested in learning more?  We look forward to hearing from you soon.

• Own family and personal scheduling - coordinating calendars across professional commitments, school activities, appointments, and social events
• Oversee day-to-day household operations - including vendor management, maintenance, service providers, and ongoing property needs
• Manage complex travel logistics - including flights, accommodations, ground transportation, and detailed itineraries
• Run errands and handle in-person tasks - including shopping, returns, and appointment coordination
• Support meal planning and household organization - including grocery coordination and inventory management
• Plan and execute events and gatherings - managing vendors, logistics, and on-site coordination
• Handle household finances and bill payments - ensuring organization and timeliness

• Manage and optimize the Founder’s calendar - ensuring alignment across priorities and commitments
• Coordinate communication on behalf of the Founder - including email and scheduling logistics
• Support key meetings - including agenda preparation and follow-ups
• Assist with special projects and ad hoc initiatives as needed

• Proven experience supporting an individual, Founder, or executive in a personal assistant, household manager, or similar role
• Experience managing complex scheduling, travel, and logistics across multiple priorities
• Strong background in event planning, hospitality or private client services 
• Experience coordinating vendors, properties, or household operations is a plus
• Highly organized, detail-oriented, and able to anticipate needs proactively
• Strong communication skills and ability to operate with discretion and confidentiality
• Comfortable handling both administrative coordination and hands-on personal tasks
• Ability to thrive in a fast-paced, dynamic, and highly personalized environment
• Valid driver’s license and reliable transportation preferred

Physical Requirements

While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Range: $75,000 to $90,000/year, depending upon experience

Perks and Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs 
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

Impact In This Role:

As an Associate Sales Support Specialist, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues. 

Work Hours: 8:30 PM – 4:30 AM IST, Monday through Friday (aligned with US Central business hours)
This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

Key Responsibilities:

Sales Support:

• Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data
• Prepare and process sales quotes, invoices, purchase orders, and contracts
• Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
• Track order statuses, follow up on pending documentation, and support reporting needs
• Manage sales documentation and ensure compliance with internal processes
  
  

Customer Engagement:

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• Assist customers with basic product information, order updates, and support requests
• Escalate complex issues to relevant team members while maintaining clear communication
• Build rapport with customers and represent the company with professionalism and warmth
  
  

Qualifications:

Required:

• Bachelor’s degree in Mechanical Engineering
• 1-2 years of experience in a sales support or customer service role
• Strong verbal and written communication skills in English
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools
• Ability to work independently, prioritise tasks, and meet deadlines
  
  

Preferred:

• Familiarity with U.S. business practices and customer expectations
• Basic understanding of sales funnels and B2B or B2C sales processes
  
  

What We Offer:

• Competitive compensation
• Opportunity to work with a U.S.-based team and grow professionally
• A collaborative and supportive team culture
• Performance-based bonuses (where applicable)
  
  

Perks and Benefits

• Transportation and Food facility for NA support
• Annual leave, paid sick and Casual leaves
• Team celebrations
• And much, much more!

Impact In This Role

As an Account Executive - Emerging Accounts, you will work closely with some of the most exciting companies in the world to help them bring amazing products to market. You will ensure Fictiv fully understands the customer’s requirements, challenges, and priorities to configure the optimal solution to address those requirements while improving their time to market.
You will work on identifying and developing prototyping opportunities and production-class manufacturing programs that allow our customers to develop, launch, and deliver products to market at speeds never before thought possible. Your proven leadership skills will be essential to coordinating the efforts of a highly capable Fictiv team and platform that supports you at every opportunity. You will deliver sales presentations and organize on-site meetings such as Sales meetings, quarterly business reviews, tech days, and other face-to-face meetings to build relationships and account know-how that help you manage and grow customer lifetime value. 
You will develop relationships at every level in an organization, from mechanical engineers to supply chain managers to C-level executives, to build trust and confidence in Fictiv as the “go-to” for all custom manufacturing needs. To enable these motions, you will eagerly engage in sales enablement and training activities to a) learn how to navigate Fictiv and do your job, b) learn our differentiated catalog offerings, and c) continue to learn and enhance your sales capabilities, including how to discover and understand customers more deeply. All of this aims to grow our wallet and mindshare within qualified accounts and hit our business targets. 

You will report to the Sr. Sales Director - Emerging Accounts 

What You’ll Be Doing

• Develop strategic account business plans for target accounts assigned to you in the Business Unit
• Prospect to build and maintain a healthy pipeline
• Identify and secure opportunities with prototyping, ramp, production and long-term, strategic manufacturing contracts
• Meet and exceed monthly, quarterly, and annual sales quotas
• Maintain accurate account and opportunity forecasting in Salesforce.com
• Lead and manage customer contract negotiations
• Build meaningful long term relationships with key customer decision makers
• Become a true expert in the product development needs, plans and challenges of your accounts
• Represent the company at trade shows, conferences, and industry events
• Help establish Fictiv’s reputation as a virtual contract manufacturer in the eyes of our most important customers
• Take responsibility for the overall success of your customers enlisting the correct Fictiv team members where appropriate

Desired Traits

• 3 to 5 years of sales experience with proven track record to work remotely and develop account plans, pipeline development
• BS/BA degree preferred
• Manufacturing experience is preferred
• Proven track record of meeting & exceeding monthly and quarterly targets
• Unparalleled verbal and written communication skills
• Strong communication skills
• Demonstrated track record of quickly building a new pipeline and managing a forecast to consistently exceed quota
• Strong negotiation and closing skills
• Demonstrated expertise with modern sales tools (CRM, Sequencing, Prospecting, Collaboration

Perks and Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs 
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Fictiv is continuing to expand our remote US workforce. Applicants from the following states are eligible to apply:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Salary Range: $75,000 base and $50,000 variable (uncapped) 

Interested in learning more?  We look forward to hearing from you soon.

Impact In This Role

As an Account Executive - Emerging Accounts, you will work closely with some of the most exciting companies in the world to help them bring amazing products to market. You will ensure Fictiv fully understands the customer’s requirements, challenges, and priorities to configure the optimal solution to address those requirements while improving their time to market.
You will work on identifying and developing prototyping opportunities and production-class manufacturing programs that allow our customers to develop, launch, and deliver products to market at speeds never before thought possible. Your proven leadership skills will be essential to coordinating the efforts of a highly capable Fictiv team and platform that supports you at every opportunity. You will deliver sales presentations and organize on-site meetings such as Sales meetings, quarterly business reviews, tech days, and other face-to-face meetings to build relationships and account know-how that help you manage and grow customer lifetime value. 
You will develop relationships at every level in an organization, from mechanical engineers to supply chain managers to C-level executives, to build trust and confidence in Fictiv as the “go-to” for all custom manufacturing needs. To enable these motions, you will eagerly engage in sales enablement and training activities to a) learn how to navigate Fictiv and do your job, b) learn our differentiated catalog offerings, and c) continue to learn and enhance your sales capabilities, including how to discover and understand customers more deeply. All of this aims to grow our wallet and mindshare within qualified accounts and hit our business targets. 

You will report to the Sr. Sales Director - Emerging Accounts 

What You’ll Be Doing

• Develop strategic account business plans for target accounts assigned to you in the Business Unit
• Prospect to build and maintain a healthy pipeline
• Identify and secure opportunities with prototyping, ramp, production and long-term, strategic manufacturing contracts
• Meet and exceed monthly, quarterly, and annual sales quotas
• Maintain accurate account and opportunity forecasting in Salesforce.com
• Lead and manage customer contract negotiations
• Build meaningful long term relationships with key customer decision makers
• Become a true expert in the product development needs, plans and challenges of your accounts
• Represent the company at trade shows, conferences, and industry events
• Help establish Fictiv’s reputation as a virtual contract manufacturer in the eyes of our most important customers
• Take responsibility for the overall success of your customers enlisting the correct Fictiv team members where appropriate

Desired Traits

• 3 to 5 years of sales experience with proven track record to work remotely and develop account plans, pipeline development
• BS/BA degree preferred
• Manufacturing experience is preferred
• Proven track record of meeting & exceeding monthly and quarterly targets
• Unparalleled verbal and written communication skills
• Strong communication skills
• Demonstrated track record of quickly building a new pipeline and managing a forecast to consistently exceed quota
• Strong negotiation and closing skills
• Demonstrated expertise with modern sales tools (CRM, Sequencing, Prospecting, Collaboration

Perks and Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs 
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Fictiv is continuing to expand our remote US workforce. Applicants from the following states are eligible to apply:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Salary Range: $75,000 base and $50,000 variable (uncapped) 

Interested in learning more?  We look forward to hearing from you soon.

**This position is onsite in Elk Grove Village, Illinois**

MISUMI and Fictiv together provide a more complete manufacturing solution by combining MISUMI’s strength in configurable components with Fictiv’s digital sourcing and custom manufacturing capabilities. This allows teams to source both standard and custom parts through a more connected, efficient experience while improving speed, visibility, and supply chain flexibility.

Impact In This Role

The Warehouse Manager is responsible for leading and optimizing all warehouse and distribution operations to ensure efficient, accurate, and timely movement of goods. This role drives operational excellence through strong leadership, continuous improvement, and adherence to safety and quality standards.

What You’ll Be Doing

• Direct and oversee all warehouse operations, including picking, packing, shipping, receiving, product handling, and inventory control 
• Plan and schedule departmental activities to ensure timely and accurate fulfillment of customer orders while maximizing operational efficiency and profitability 
• Lead, supervise, and develop warehouse and logistics personnel to achieve individual, departmental, and organizational goals 
• Perform effectively in a fast-paced environment, consistently meeting deadlines while maintaining flexibility to adapt to changing priorities 
• Evaluate current processes and procedures, identifying opportunities for improvement and leading or supporting continuous improvement initiatives 
• Maintain and enhance the 5S program to support a clean, organized, safe, and high-performing work environment 
• Oversee the Total Productive Maintenance (TPM) program and address facility-related issues to ensure uninterrupted operations 
• Manage and maintain accurate inventory levels, including oversight of inventory control processes and continuous improvement of warehouse organization 
• Train, coach, and conduct performance evaluations for all logistics and distribution staff 
• Maintain a safe work environment by enforcing safety standards, policies, and regulatory compliance 
• Ensure compliance with all logistics and distribution ISO processes, including maintaining standards and implementing updates or improvements 
• Work within established company guidelines and exhibit sound business decisions
• Perform additional duties as assigned to support overall business operations 

Key Performance Indicators (KPIs):

• Order Accuracy Rate: Percentage of orders fulfilled without errors 
• On-Time Shipment Rate: Percentage of orders shipped on or before the promised date 
• Inventory Accuracy: Variance between system and physical inventory counts 
• Productivity: Units picked/packed per labor hour or per employee

Desired Traits

• Minimum 5 years management experience – three of which should be in a supervisory capacity
• Bachelor’s Degree or equivalent experience desired
• Strong understandings of a data driven warehouse and experience with WMS system required
• Small parts handling experience
• Six Sigma & Kaizen experience a plus
• Excellent verbal and written communication skills
• Excellent problem solving, interpersonal and conflict management skill along with proficiency with MS Office (Word, Excel, Outlook, PowerPoint & Access)
• Maintain strong attention to detail in high-pressure situations

Salary Range: $80,000 to $110,000 per year, based upon experience  

Interested in learning more?  We look forward to hearing from you soon.

**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**

Impact In This Role

Are you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you’re passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!

In your role as Associate Customer Project Manager, you will support our US-based customers across multiple industries, and work with manufacturing teams in various global regions. Your agility, service mentality, and technical and communication skills will be essential in helping our customers increase the velocity and quality of their delivered products. You will support program management teams and collaborate with cross-functional stakeholders to address customer needs, resolve issues, and facilitate solutions. This position offers a unique opportunity to learn and grow through hands-on experience and professional development.

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

This role will follow a hybrid schedule - 3 nights in office, 2 nights remote

You will report to the Lead of Program Management.

What You’ll Be Doing

• Customer Management: At Fictiv, you will be our customers’ best ally. Work closely with them to ensure a seamless and high-quality experience. 
• Project Coordination/Support: Support Customer Program Management teams in task execution, workflow management,  and system update/maintenance. 
• Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams. 
• Communication: facilitate technical communication between the customers (mostly mechanical engineers) and internal stakeholders. 
• Collaboration: Collaborate and support various cross-functional teams to satisfy internal and external customer requirements. 
• Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.

Desired Traits

• Bachelor’s degree in Mechanical Engineering and one (1) - three (3) years of relevant experience preferably in the manufacturing industry.
• The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail. 
• We obsess over our customers- you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English.
• This role requires a self-starter mentality. e want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.
• Aligned with our culture centered around continuous learning- bring passion to learn about the manufacturing ecosystem and the New Product Development process.

**This position will be based on-site in our Bangalore office, working overnight IST hours to support the US Pacific Standard Time zone.**

Impact In This Role

As an Associate Strategic Program Manager (SPM) at Fictiv, you will work alongside some of the world’s leading enterprises and innovative startups to help accelerate their product launches while maintaining the highest quality standards. In this role, you will closely support the Strategic Program Management team in executing complex programs, helping ensure customers’ products launch on time, within budget, and at optimal quality.
You will collaborate cross-functionally with Sales, C&DFM, Quality, and Logistics teams to keep projects on track and aligned with customer expectations. With a focus on continuous improvement, you will also contribute ideas and drive internal processes improvement and enhance the overall customer experience.

What You’ll Be Doing

• Build strong relationships with internal stakeholders and support customer-facing interactions as needed to deliver high-quality service
• Maintain accurate and up-to-date program status across multiple systems to support business decision-making processes
• Apply your knowledge of operations or manufacturing to identify process gaps, risks, and drive operational improvements
• Collaborate with cross-functional teams to enhance program efficiency and customer satisfaction
• Track and report on program milestones, supporting adjustments to timelines and deliverables to meet quality and delivery standards
• Support customer change requests and project updates on multiple platforms (external and internal)
• Ability to travel 10% annually
• Quality: All employees are expected to maintain and contribute to the QMS

Desired Traits

• Bachelor’s degree in Mechanical, Manufacturing or Industrial Engineering
• 3+ years of manufacturing operations experience or 1-2 years of related experience 
• Detail-oriented, strong organizational, program management, and time management skills, with the ability to prioritize and manage multiple tasks
• Excellent verbal and written communication skills; experience working with diverse, cross-functional teams is a plus
• Proactive self-starter with a passion for learning, continuous improvement, and driving operational success
• Experience working with global manufacturing sites, in customer-facing role is preferred
• Basic knowledge of manufacturing processes such as CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, or Assembly is preferred
  

Interested in learning more?  We look forward to hearing from you soon.

Impact in this Role

You will be responsible for scheduling work orders and act as a project engineer to address any in-process questions our manufacturers may raise, provide production status visibility to our builders, and mitigate major project risks that pose a threat to meeting our builders’ specifications. You will report to the head of program management in Feidi. Job Description

What You’ll Be Doing

Responsible for the post-sales order/program management in Fictiv China-

📍 This position will be required to work from our office in Guangzhou, China.

Join us in building the future of manufacturing! 🌎🔧✨

Build Your Future with Fictiv – Connect with Us Today!

At Fictiv, we’re not just shaping the future of manufacturing—we’re building the operating system for sourcing custom mechanical parts. Our Fortune 500 customers trust us to deliver complex, high-quality parts for cutting-edge products, from autonomous electric vehicles to surgical systems and industrial robots.

As we expand our operations in Bengaluru, India, we’re looking to connect with talented professionals who are passionate about manufacturing, engineering, and project management. While we don’t have an open position at the moment, we’re actively growing our network to build relationships with top talent for future opportunities.

Your Potential Impact

As an Associate Technical Program Manager, you’ll play a key role in managing high-mix, low-volume projects, ensuring seamless execution from customer requirements to final delivery. By bridging the gap between our U.S.-based customers and manufacturing partners, you’ll ensure production runs smoothly, meets specifications, and stays on budget—while continuously driving process improvements.

What We’re Looking For

We’re seeking experienced engineers and project managers with:
✅ A Bachelor’s degree in engineering and 5+ years of relevant work experience
✅ Hands-on knowledge of CNC machining (a must) and other manufacturing processes like 3D printing, injection molding, or sheet metal fabrication
✅ Strong project management skills, including scope, timing, and quality control
✅ The ability to solve technical production issues and communicate solutions effectively
✅ A data-driven approach to problem-solving and process improvement
✅ Fluency in English and experience in multicultural work environments
✅ A self-starter mindset with the ability to thrive in dynamic, fast-paced settings

📍 This position will be required to work from our office in Bengaluru, India.

Why Join Fictiv’s Talent Network?

✔ Stay ahead of future opportunities—be the first to hear when positions open
✔ Engage with our team—learn more about our mission, culture, and impact
✔ Build relationships—connect with like-minded professionals in manufacturing & engineering

🚀 Ready to take the next step? Let’s start the conversation! Submit your resume and we’ll keep you informed about exciting opportunities at Fictiv India.

Join us in building the future of manufacturing! 🌎🔧✨

Construye Tu Futuro con Fictiv – ¡Conéctate con Nosotros Hoy!

En Fictiv, no solo estamos transformando el futuro de la manufactura, sino que estamos construyendo el sistema operativo para la adquisición de piezas mecánicas personalizadas. Nuestros clientes de Fortune 500 confían en nosotros para entregar piezas complejas y de alta calidad para productos innovadores, desde vehículos eléctricos autónomos hasta sistemas quirúrgicos y robots industriales.

A medida que expandimos nuestras operaciones en México, buscamos conectar con profesionales talentosos apasionados por la manufactura, la ingeniería y la gestión de proyectos. Aunque actualmente no tenemos una vacante abierta, estamos creciendo nuestra red de talento para futuras oportunidades.

Tu Potencial Impacto

Como Associate Technical Project Manager - Technical (Manufacturing), desempeñarás un papel clave en la gestión de proyectos de alta diversidad y bajo volumen, asegurando una ejecución impecable desde los requisitos del cliente hasta la entrega final. Actuarás como un puente entre nuestros clientes en EE. UU. y nuestros socios de manufactura en México, garantizando que la producción fluya sin problemas, cumpla con las especificaciones y se mantenga dentro del presupuesto, mientras impulsas mejoras continuas en los procesos.

Lo Que Buscamos

Buscamos ingenieros y gerentes de proyectos con:
✅ Título en ingeniería y más de 5 años de experiencia relevante
✅ Conocimiento práctico de maquinado CNC (indispensable) y otros procesos de manufactura como impresión 3D, moldeo por inyección o fabricación de lámina metálica
✅ Habilidades sólidas en gestión de proyectos, incluyendo alcance, tiempos y control de calidad
✅ Capacidad para resolver problemas técnicos de producción y comunicar soluciones de manera efectiva
✅ Enfoque analítico y basado en datos para la resolución de problemas y mejora de procesos
✅ Fluidez en inglés y experiencia en entornos de trabajo multiculturales
✅ Mentalidad proactiva, con la capacidad de sobresalir en entornos dinámicos y de ritmo acelerado

¿Por Qué Unirte a la Red de Talento de Fictiv?

✔ Mantente al tanto de oportunidades futuras: sé el primero en enterarte cuando haya vacantes disponibles
✔ Conéctate con nuestro equipo: conoce más sobre nuestra misión, cultura e impacto
✔ Crea relaciones profesionales: únete a una comunidad de expertos en manufactura e ingeniería

🚀 ¿Listo para dar el siguiente paso? ¡Empecemos la conversación! Envíanos tu CV y te mantendremos informado sobre las oportunidades emocionantes en Fictiv México.

¡Únete a nosotros para construir el futuro de la manufactura! 🌎🔧✨

Customer Care Specialist – MiSUMi

Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)

MISUMI exists to empower engineers and innovators to build the future.

MISUMI (the parent company of Fictiv) is a global leader in configurable mechanical components and manufacturing solutions. Through advanced technology, operational excellence, and a relentless focus on customer satisfaction, MISUMI supports customers from prototype through production with speed, precision, and reliability.

With a global footprint and deep manufacturing expertise, we are committed to delivering fast, accurate, and seamless service that enables our customers to move at the speed of innovation.

Job Description

Are you passionate about delivering exceptional customer experiences in a fast-paced, high-performance environment? Do you thrive on accuracy, responsiveness, and solving problems in real time?

As a Customer Care Specialist, you will play a critical role in ensuring fast and accurate order processing while delivering proactive, professional communication to our US-based customers. You will act as a trusted customer advocate — managing quotations, sales orders, and issue resolution — ensuring every interaction reflects MISUMI’s commitment to service excellence.

This is a highly operational, detail-driven role where responsiveness, ownership, and customer obsession are key. Your success will directly impact customer satisfaction as measured through our Voice of Customer program.

What You Will Be Doing

Customer Advocacy

Serve as the primary point of contact for customers across quotations, sales orders, and post-order inquiries. Build strong, professional relationships while ensuring a seamless and positive experience.

Order & Quote Management

Prepare and process quotations and sales orders with speed and accuracy. Follow up on pricing, availability, and ship date confirmations while meeting MISUMI’s 30-minute turnaround expectations.

Case Management

Manage customer inquiries through phone, email, chat, and our case management system. Prioritize effectively to ensure all tasks are completed within service expectations.

Issue Resolution

Own customer quality issues, order investigations, RMA/credit requests, and documentation requests. Collaborate cross-functionally to determine resolutions and ensure thorough follow-up.

Communication & Coordination

Partner with internal teams to ensure policies, terms and conditions, and promotions are applied correctly. Clearly communicate updates and expectations to customers to prevent delays or confusion.

Operational Excellence

Continuously deepen knowledge of products, ERP systems, business processes, and customer preferences. Contribute to improving first-call resolution and team KPIs.

Continuous Improvement

Evaluate current processes, identify improvement opportunities, and participate in or lead initiatives that enhance efficiency and customer satisfaction.

Desired Traits

• Bachelor’s degree OR minimum 6 years of customer service experience OR equivalent work experience.
• Proven experience in a fast-paced, operations-driven customer service environment.
• Exceptional written and verbal communication skills; must be fluent in English.
• Strong listening, troubleshooting, negotiation, and conflict resolution abilities.
• Detail-oriented with excellent time management and prioritization skills.
• Ability to perform under tight deadlines while maintaining accuracy and professionalism.
• Strong analytical mindset with the ability to identify trends and propose process improvements.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Experience supporting US-based customers and/or working aligned to US business hours preferred.
• Self-starter mentality with a strong sense of accountability — you take ownership and follow through.

Physical Requirements

This role requires extended periods of sitting and computer work.

If you are energized by precision, customer advocacy, and working in a high-expectation global environment, we look forward to connecting with you.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

PURPOSE

Fictiv is looking for a Deputy Finance Manager to manage its growing financial, accounting, and tax management needs for its India office which is currently being set up.  This position will be responsible for developing and maintaining accounting principles, practices and procedures to ensure robust internal control, timely transaction handling, and accurate financial reporting.

The Deputy Finance Manager will report to the Finance Manager.

RESPONSIBILITIES & DUTIES

• Own Fictiv India’s general ledger and financial reporting.
• Ensure statutory compliance on bookkeeping, reporting, and taxation.
• Cash and foreign exchange management.
• Assist in the optimization of transactional structure and workflow enhancement for local and cross-border accounting and payment processes.
• Prepare, review and manage payroll.
• Review, approve and pay local vendors.
• Ensure an accurate and timely monthly, quarterly and year end close.
• Advise and enforce corporate policy with local staff.
• Develop and enforce compliance around order fulfillment and processing in our ERP software for customer purchases.
• Responds to inquiries from the main office regarding financial results, special reporting requests and the like.

MINIMUM REQUIREMENTS

Education
Bachelors in Business with an emphasis in Accounting, Inter CA / M. Com preferred with Income Tax and GST Knowledge.  Knowledge on RBI and ROC issues is Plus

Technical Skills and Prior Experience

• Eight to Ten years prior experience in the financial reporting/general ledger area. Experience working in a product or manufacturing firm and/or multinational company is preferred.
• Experience working with business and tax authorities.
• Strong English verbal and written communication skills.
• Extremely hands-on and detail-oriented. Strong interpersonal skills.
• Able to grow responsibility with the growth of Fictiv India.
• Proactive self-starter that is able to work independently.
• Ability to multitask, work under pressure and meet deadlines required.
• Ability to work across time zones (US headquarters located in San Francisco) required.

Director of IT

Location: Oakland, CA (Onsite)

About the Role

We are seeking a hands-on Director of IT to lead technology operations for a newly combined global organization. This role carries a dual mandate: completing a critical integration effort over the next 8–12 months and, more importantly, building and running a scalable, high-performing IT function for the long term.

You will lead a globally distributed team of ~14 IT professionals across the U.S., India, China, and Mexico, while owning the performance, reliability, and evolution of the company’s technology environment.

This is not a purely managerial role—we are looking for a leader who can operate at both a strategic and technical level, directly engaging in systems configuration, troubleshooting, and architectural decision-making.

What You’ll Do

IT Operations & Service Delivery

• Own day-to-day IT operations ensuring systems are reliable, secure, and performant
• Establish service levels and build a responsive, unified IT support experience
• Lead incident management processes, including escalation and communication protocols
• Proactively monitor and improve system health and performance

Integration Leadership (Time-Bound)

• Drive completion of a major technology integration (8–12 months), including:
• Microsoft 365 and Entra ID consolidation
• Migration from Google Workspace
• Okta decommissioning
• CrowdStrike Falcon deployment
• Next-gen SIEM implementation
• Ensure business continuity, quality, and timeline accountability throughout

Identity, Endpoint & Security

• Own Entra ID (Azure AD), including SSO, MFA, conditional access, and provisioning
• Manage Intune across macOS, iOS, and Windows environments
• Lead CrowdStrike Falcon operations and SIEM strategy, including threat detection and response
• Oversee SOC strategy and vendor partnerships

Collaboration & Productivity Platforms

• Administer Slack Enterprise Grid, Microsoft 365, and meeting platforms (Teams/Zoom)
• Ensure tools are reliable, secure, and aligned with business needs

Leadership & Team Development

• Lead and unify a global IT team across legacy organizations
• Build a strong service-oriented culture and eliminate “us vs. them” dynamics
• Mentor team members and identify future hiring needs

Vendor & Budget Management

• Own vendor relationships (Microsoft, CrowdStrike, Slack, etc.)
• Manage IT budget, optimize costs, and lead contract negotiations
• Provide visibility into IT spend and cost-saving opportunities

What You Bring

Required Expertise

• Deep, hands-on experience with:
• CrowdStrike Falcon (EDR, policies, response workflows)
• Next-generation SIEM platforms (e.g., Splunk, Chronicle, Elastic, Falcon LogScale)
• Microsoft Entra ID (Azure AD) and identity migrations
• Intune endpoint management across Apple and Windows devices
• Microsoft 365 & Slack Enterprise Grid administration
• Strong foundation in:
• DNS, SaaS environments, and enterprise IT operations
• Large-scale migrations and system integrations

Experience

• 10+ years in IT operations, infrastructure, or systems engineering
• 5+ years managing IT teams (people leadership required)
• Experience supporting 200+ user environments across multiple locations
• Proven experience in mergers, acquisitions, or major IT consolidations

Leadership Traits

• Service-first mindset with strong accountability
• Hands-on, no-ego approach to leadership
• Clear communicator with both technical and non-technical stakeholders
• Comfortable operating in ambiguity with a bias toward action

Additional Information

• Travel: Up to 10% annually for global team meetings and site visits
• Work Authorization: Must be a U.S. citizen or U.S. permanent resident (Green Card holder)

Compensation & Benefits

• Salary range: $220K–$260K, depending on experience
• Comprehensive medical and dental coverage
• 401(k) plan
• Generous PTO and leave programs

Director of IT

Location: Schaumburg, IL (Onsite)

We are seeking a Director of IT to lead technology operations for our newly combined organization. This is a hands-on leadership role with two complementary mandates:

1. Complete a time-bound integration effort over the next 8–12 months, and

2. Build and run the IT function that will support the business long-term.

You will lead a globally distributed team of ~14 IT professionals across the U.S., India, China, and Mexico, and serve as the primary point of accountability for how effectively technology supports the organization day to day.

This role requires someone who can operate at both a technical and leadership level—capable of configuring systems, troubleshooting issues, and making architectural decisions, while also building a scalable, high-performing IT organization.

Key Responsibilities

IT Operations & Service Delivery

• Own day-to-day technology operations, ensuring business-critical systems are available, performant, and well-supported

• Establish and maintain service-level expectations and support workflows

• Build a unified IT support model across both legacy organizations

• Proactively monitor system health and resolve issues before they impact users

• Define and manage incident response processes, including severity levels, escalation paths, and communication protocols

Integration Leadership (8–12 Months)

You will take ownership of the remaining integration work, including:

• Identity consolidation into Microsoft Entra ID

• Migration from Google Workspace to Microsoft 365

• Okta decommissioning and application refederation

• CrowdStrike Falcon deployment across all endpoints

• Implementation of a next-generation SIEM platform

• Domain consolidation and rebranding support

You will be accountable for timeline, execution quality, and business continuity throughout this process.

Identity & Access Management

• Own and operate the Entra ID environment, including conditional access, MFA, administrative units, and dynamic groups

• Maintain SSO and SCIM provisioning across SaaS platforms

• Lead migration of applications from Okta to Entra ID

• Conduct access reviews and enforce least-privilege principles

Endpoint & Device Management

• Manage Microsoft Intune across macOS, iOS, and Windows devices

• Own device compliance policies, configuration profiles, and application deployment

• Maintain Apple Business Manager integration and lifecycle management

• Standardize device configurations across the combined environment

Security Operations

• Own CrowdStrike Falcon, including prevention policies, host groups, workflows, and incident response

• Operate and mature a next-generation SIEM, including:

  • Data ingestion and connector configuration

  • Detection rule development and tuning

  • Threat hunting and reporting workflows

• Oversee integration between endpoint telemetry and SIEM

• Manage incident response processes and third-party SOC relationships

• Help define the long-term security operations strategy

Collaboration & Productivity Platforms

• Administer Slack Enterprise Grid, including workspace structure, integrations, and retention policies

• Manage Teams and/or Zoom for internal and external collaboration

• Administer the Microsoft 365 environment (Exchange Online, SharePoint, OneDrive)

• Maintain limited Google Workspace environments where required

Team Leadership

• Lead and develop a global IT team, establishing unified processes and operating rhythms

• Build a collaborative culture across both legacy organizations

• Identify skill gaps and hiring needs as the environment stabilizes

• Mentor team members and develop future leaders

• Foster a service-oriented mindset focused on responsiveness and follow-through

Vendor & Budget Management

• Own vendor relationships across Microsoft, CrowdStrike, Slack, SIEM providers, and others

• Manage and optimize the IT budget, including license rationalization and cost control

• Lead contract negotiations and renewals

• Provide visibility into IT spend and cost drivers

Qualifications & Experience

Required Technical Expertise

• CrowdStrike Falcon (EDR, prevention policies, workflows, telemetry)

• Next-generation SIEM platforms (Splunk, Chronicle, LogScale, Elastic, or similar)

• Microsoft Entra ID / Azure AD (SSO, MFA, federation, SCIM)

• Microsoft Intune (macOS, iOS, Windows device management)

• Microsoft 365 (Exchange, SharePoint, OneDrive)

• Slack Enterprise Grid administration

• Strong understanding of DNS (MX, SPF, DKIM, DMARC) and SaaS environments

Experience

• 10+ years in IT operations, infrastructure, or systems engineering

• 5+ years leading IT teams

• Experience supporting 200+ users across multiple locations

• Proven experience with M&A, integration, or environment consolidation

• Track record of balancing hands-on work with leadership responsibilities

Leadership Traits

• Service-first mindset with a focus on enabling business productivity

• Hands-on approach to both technical and operational challenges

• Ability to navigate ambiguity and drive progress

• Strong communication skills with technical and non-technical stakeholders

• Willingness to engage in both strategic and day-to-day work

Compensation

• Salary Range: $190,000 – $230,000 per year, depending on experience

Additional Information

• Location: Onsite in Schaumburg, IL

• Travel: Up to 10% globally

• Work Authorization: Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder)

Why This Role

This position plays a central role in completing a critical integration and establishing a long-term IT function that supports the organization at scale. You will have direct influence on systems, processes, and team structure that impact the entire business.

What’s in it for you?

List at least two comparative wins for this role over another that someone might consider. Example follows.

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

As a Salesforce engineering leader at Fictiv, you will build and manage high-performing teams by making strategic, culture-aligned hiring decisions and using data to optimize capacity. You’ll foster an environment of ownership and continuous learning, coaching Scrum teams in Agile excellence to ensure consistent, high-quality delivery.

By bridging the gap between business goals and technical execution, you will define a clear technical vision, manage complex integrations, and partner with Architects to modernize the roadmap while reducing tech debt. Ultimately, you take full accountability for engineering deliverables, ensuring they are scalable, on schedule, and held to the highest standards of quality and excellence.

What You’ll Be Doing

• Build and take ownership of the Salesforce engineering team and drive excellence.
• Brainstorm ideas of how to improve training, process, hiring, etc
• Participate in your team’s coaching, personal development, performance management, and career growth.
  
• Set clear expectations and goals for team members and create opportunities for team members to showcase their work
  
• Facilitate team-building activities
  
• Build an in-depth understanding of the code owned by the team.
  
• Encouraging knowledge sharing and collaboration
  
• Identify and address recurring issues in development cycles and improve speed of development.
  
• Ensure code quality and best practices
  
• Collaborate with Product Owners and stakeholders in understanding the requirements and translating them into technical designs.
  
• Provide high-level technical recommendations, approaches, and feedback.
  
• Create and maintain project timelines
  
• Identify dependencies between different systems and facilitate communication between cross-functional teams.
  
• Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineers.
  
• Conduct risk assessments throughout the project’s lifecycle and provide updates to the stakeholder’s progress of each project you manage.
  
• Resolve cross-team coordination issues that may impact progress.
  
• Manage expectations and negotiate scope changes.
  
• Facilitate decision-making processes when trade-offs are necessary
  
• Ensure smooth handoff between development, QA, and plan for the software releases.
  
• Identify repetitive tasks that can be automated
  
• Encourage the development of internal tools to boost productivity
  
• Allocate time for refactoring and system improvements
  
• Encourage experimentation with new tools or methodologies

Desired Traits

• 12+ years of overall experience in engineering
  
• 7+ years of hands-on experience working in Salesforce
  
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
  
• Have worked in Salesforce CPQ, Sales, Manufacturing, Service, Data Cloud.
  
• Experienced in designing and implementing custom solutions that align with business needs.
  
• Strong knowledge of Salesforce data modeling, reporting, and database design.
  
• Has played the role of an Architect
  
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
  
• 3+ years of leading software engineering teams in an agile environment
  
• Experience in hiring, mentoring, and leading engineers
  
• Bachelor's Degree in computer science, computer science engineering, or related experience required; advanced degree preferred
  
• Strong knowledge of Salesforce product and platform features, capabilities, and best use of it
  
• A good understanding of enterprise architecture principles is strongly preferred
  
• Active Salesforce Certifications are desirable (preferably Development Lifecycle & Deployment Architect, Application Architect,
  
• Experience in Mulesoft is a plus
  
• Ability to quickly grasp and distinctly explain technological and business concepts
  
• Experience in CI/CD
  
• Experience with agile software development methodologies and practices
  
• Prior experience leading teams in an agile environment.
  
• Strong oral and written communication skills, organizational and time management skills
  
• Ability to set priorities and multi-task in a fast-paced environment.
  
• Demonstrates analytical thinking, problem-solving
  
• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs.

Interested in learning more?  We look forward to hearing from you soon.

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Your role as a Manufacturing Engineer will be to support and drive improvement to our critical manufacturing functions. We have two sets of customers—our builders, who order parts through us, and our manufacturing partners, who manufacture and assemble these parts—and you’ll be consistently working at the interface between the two. At Fictiv, we believe in creating the world’s premier platform for hardware manufacturing, and you’ll be playing a critical role in making that happen
In your role as the Manufacturing Engineer, you will be reviewing and analysing the manufacturability and costs associated with fabrication (including CNC machining, 3D printing, and other manufacturing processes) submitted by our builders. In this role, you’ll also be using your Mechanical Engineering background and knowledge of manufacturing processes in order to determine what design changes may need to be made to our builders’ design specifications in order to meet their needs. By developing highly competitive proposals and quotations that meet the requirements called out by our customers, you will be assisting in bringing products to market faster in a wide range of industries (and helping to accelerate Fictiv’s growth).
You will be reporting to the Director of Manufacturing Engineering (US) & Global Standards.

What You’ll Be Doing

• Release Package Review – Analyze models, drawings, parts lists, and other data to determine scope of work, feasibility for manufacturing, manufacturing requirements, and minimum lead time.
  
• Quoting – Combine your analysis with Fictiv’s software recommendations to generate quotes for builders, or collaborate with external suppliers to determine necessary quoting parameters.
  
• Calculator Generation – Use your fabrication expertise and understanding of process cost drivers to develop cost calculators that allow for Fictiv to bring quoting in-house for new service offerings.
  
• DFx Feedback – Provides DFx feedback to builders, such as recommended design alterations to improve manufacturability, reduce cost of part fabrication, or improve ease of assembly.
  
• Automation Feedback – Provide feedback to the quoting software team to improve accuracy of automated quoting of our manufacturing services.
  
• Drawing Generation – Generation of high-quality 2D drawings per ANSI/ASME Y14.5 standards.

Desired Traits

• Meticulous, detail oriented, inclination for documentation
• Excellent verbal and written communication skills in English required
• Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision
• Enjoys sharing knowledge and teaching others about manufacturing processes
• 4-year Mechanical Engineering degree or equivalent technical training
• Understanding of GD&T and conventional (coordinate) tolerancing
• Knowledge of manufacturability, and limitations, of common metals and plastics
• Exposure to multiple custom mechanical manufacturing processes (sheet metal, urethane casting, injection molding, etc…)
• CNC machining and 3D printing experience is a must

Perks and Benefits

• Provident Fund
• Group Personal Accident Policy
  
• Mediclaim 
• And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

Impact In This Role

At Fictiv, we enable product innovators to create. Our platform accelerates product creation, allowing our customers to push technological boundaries – from self-driving cars to low-cost water purification systems.We are looking for an Engineering Manager who can provide strong technical leadership while guiding and developing a high-performing engineering team.This role combines deep technical expertise with people leadership, focusing on building reliable, scalable solutions while mentoring engineers and fostering a culture of engineering excellence and continuous growth.

What You’ll Be Doing

Build a high-performing team where engineers can do their best work

-Coach, mentor, and develop engineering talent through regular feedback, performance management, and career growth planning, while helping scale the team as needed.

-Collaborate with business and technical stakeholders to gather requirements, clarify objectives, and translate needs into scalable technical solutions and platform capabilities.

-Establish and continually improve team processes to enable iterative delivery, innovation, and high reliability

-Drive near- and long-term improvements to engineering-wide activities such as development practices, hiring / onboarding, team cohesion, and incident response

-Resolve systemic obstacles to team health, system performance, and team delivery

-Embrace and extend a culture of transparency, safety, and growth.

Desired Traits

Management & Leadership Experience

• 12-15 years of professional software engineering experience, with 3+ years in an engineering management role.
• Experience managing technical teams of 5-8 engineers with demonstrated ability to scale teams.
• Demonstrated experience in project planning and execution, including scope definition, prioritization, risk management, and delivery tracking across multiple work streams.
• Strong ability to manage cross-functional dependencies and drive alignment across engineering and product teams while leading delivery using Agile methodologies (Scrum/Kanban), including sprint planning, milestone management, and stakeholder communication.
• Track record of building high-performing teams and developing engineering talent
• Proven ability to balance competing priorities while ensuring on-time delivery, quality, and long-term platform scalability.
• Work with business stakeholders to understand requirements and translate them into scalable technical solutions.

Technical Expertise

• Strong working experience in platform and API development using Node.js and GraphQL, frontend enablement using React and TypeScript/JavaScript.
• Proven experience designing, deploying, and operating cloud-native services on AWS, with an understanding of scalability, security, and cost optimization.
• Ability to remain sufficiently hands-on to review technical designs, guide complex implementations, and unblock teams when required.
• Strong understanding of distributed systems, API design, and modern DevOps practices, including CI/CD, observability, and operational readiness.
• Demonstrated technical judgment and problem-solving skills, with the ability to make informed trade-offs.

Communication And Collaboration Skills

• Excellent written and verbal communication skills.
• Ability to communicate technical information to both technical and non-technical audiences.
• Strong interpersonal skills and the ability to work effectively in a team.
• Ability to collaborate with cross-functional teams and stakeholders.

Generalista de Recursos Humanos – Santa Catarina, Nuevo León

¿Te apasiona crear una cultura de trabajo positiva mientras mantienes todo funcionando como un reloj?
En Fictiv México, buscamos a una persona dinámica, proactiva y con gran enfoque en las personas para unirse a nuestro equipo en Santa Catarina.

Este rol es ideal para alguien que disfruta tanto del lado humano de Recursos Humanos como de la operación diaria de una oficina en un entorno de manufactura.

¿Qué harás en este rol?

Serás una pieza clave en nuestra operación, combinando funciones de People Operations (70%) y Office Management (30%):

Recursos Humanos (People Operations)

• Gestionar procesos completos de reclutamiento para posiciones operativas y administrativas
• Ser punto de contacto para colaboradores y apoyar en temas laborales
• Impulsar una cultura laboral positiva, inclusiva y colaborativa
• Apoyar en procesos de nómina y compensaciones
• Actuar como enlace entre colaboradores, HR y nómina

Administración de Oficina (Office Management)

• Brindar soporte administrativo general
• Brindar soporte en las compras (equipo, mobiliario, insumos) de acuerdo con políticas internas.
• Brindar soporte en la supervisión del funcionamiento diario de las instalaciones
• Brindar soporte en el mantenimiento, layout y orden de la oficina.
• Apoyar en la organización de viajes y visitas

¿Qué buscamos?

• 3–5 años de experiencia en Recursos Humanos y/o administración de oficina
• Inglés y español de negocios (indispensable)
• Conocimiento sólido de legislación laboral en México (LFT)
• Experiencia trabajando en entornos dinámicos (idealmente manufactura)
• Excelentes habilidades de comunicación y organización
• Capacidad de trabajar de forma autónoma y en equipo
• Mentalidad proactiva, resolutiva y orientada a mejora continua
• Experiencia o exposición a sindicatos es un plus

¿Cómo es trabajar en Fictiv?

En Fictiv valoramos la diversidad de pensamiento, experiencias y culturas.
Fomentamos un ambiente donde las ideas nuevas son bienvenidas, las personas son escuchadas y el crecimiento profesional es constante.

Buscamos a alguien que no solo ejecute procesos, sino que aporte energía, ideas y pasión por construir un excelente lugar de trabajo.

Otros detalles

• Viajes: 0–10%
• Ambiente dinámico con oportunidades de crecimiento

HR Generalist – Santa Catarina, Mexico

Are you passionate about building a great workplace culture while keeping operations running smoothly?
At Fictiv Mexico, we’re looking for a proactive, people-focused professional to join our team in Santa Catarina.

This role is perfect for someone who enjoys balancing Human Resources responsibilities with office operations in a fast-paced manufacturing environment.

What You’ll Do

You’ll play a key role in our organization, combining People Operations (70%) and Office Management (30%):

People Operations

• Manage full-cycle recruitment for operational and administrative roles
• Act as a point of contact for employee inquiries and workplace concerns
• Promote a positive, inclusive workplace culture
• Support payroll and compensation processes
• Serve as liaison between employees, HR, and payroll

Office Management

• Provide general administrative support
• Provide general support for purchasing of office supplies, furniture, and equipment
• Provide support to oversee day-to-day facility operations
• Provide support on maintenance, office layout, and organization
• Assist with travel coordination and hosting visitors

What We’re Looking For

• 3–5 years of experience in HR and/or office management
• Business-level English and Spanish (required)
• Strong knowledge of Mexican labor law (LFT)
• Experience in fast-paced environments (manufacturing preferred)
• Excellent communication and organizational skills
• Self-starter who can work independently and collaboratively
• Resourceful problem-solver with a continuous improvement mindset
• Exposure to labor unions is a plus

Why Join Fictiv?

At Fictiv, we celebrate diversity in backgrounds, ideas, and perspectives.
We foster an environment where innovation is encouraged, people feel valued, and growth is supported.

We’re looking for someone who will not only execute but also bring energy, creativity, and a passion for building an exceptional workplace.

Additional Details

• Travel: 0–10%
• Dynamic environment with growth opportunities

Analista de Importación y Exportación

¿Te interesa formar parte de un equipo dinámico dentro del comercio internacional? Buscamos un/a Analista de Importación y Exportación que asegure la ejecución eficiente de envíos internacionales, manteniendo altos estándares de precisión y cumplimiento.

Impacto en el Rol
En este puesto, serás responsable de coordinar y monitorear embarques internacionales, garantizando la correcta ejecución de operaciones de importación y exportación. Gestionarás pre-alertas de envíos (principalmente con UPS) y darás seguimiento continuo a embarques de entrada y salida para asegurar visibilidad, entregas puntuales y resolución de incidencias.

Trabajarás de la mano con el equipo de Finanzas/Facturación para alinear la información logística con la documentación financiera, apoyando procesos de facturación precisos. Además, prepararás y validarás documentación clave de exportación (como facturas comerciales y listas de empaque), asegurando cumplimiento con normativas internacionales.

Responsabilidades Principales

• Coordinación de Envíos: Monitorear embarques internacionales asegurando tiempos y visibilidad en la cadena de suministro.
• Gestión de Pre-Alertas: Crear y administrar pre-alertas para transportistas como UPS.
• Documentación: Generar y validar documentos de exportación (facturas comerciales, packing lists).
• Seguimiento de Envíos: Dar seguimiento constante para detectar retrasos y coordinar soluciones.
• Colaboración Interfuncional: Trabajar con Finanzas para alinear datos logísticos con facturación.
• Cumplimiento y Precisión: Garantizar exactitud de datos y cumplimiento de regulaciones comerciales.

Perfil Deseado

• Experiencia o conocimiento en logística, importación/exportación o cadena de suministro (deseable).
• Alta atención al detalle, especialmente en documentación.
• Inglés y español fluido en context profesional.
• Habilidades organizativas y de seguimiento.
• Mentalidad proactiva para resolver problemas.
• Capacidad para trabajar con equipos internos y socios externos.

Condiciones del Puesto

• Viajes ocasionales (hasta 10%).

Import/Export Analyst

Are you looking to grow your career in international trade? We’re seeking an Import/Export Analyst to support global shipment operations with accuracy and efficiency.

Impact in This Role
In this role, you will coordinate and monitor international shipments, ensuring smooth execution of both import and export operations. You will manage shipment pre-alerts (primarily with UPS) and provide ongoing tracking of inbound and outbound shipments to ensure visibility, on-time delivery, and issue resolution.

You’ll partner closely with the Billing/Finance team to align shipment data with financial documentation and support accurate invoicing. You’ll also create and validate key export documents (such as Commercial Invoices and Packing Lists), ensuring compliance with international trade regulations.

Key Responsibilities

• Shipment Coordination: Track and monitor international shipments across the supply chain.
• Pre-Alert Management: Create and manage pre-alerts for carriers such as UPS.
• Documentation: Prepare and validate export documentation (Commercial Invoices, Packing Lists).
• Shipment Follow-Up: Continuously track shipments and resolve delays or issues.
• Cross-Functional Coordination: Collaborate with Finance to align shipment and invoicing data.
• Compliance & Accuracy: Ensure all shipment data meets internal and international standards.

Qualifications

• Experience or exposure to logistics, import/export, or supply chain (preferred).
• Strong attention to detail, especially with documentation.
• Professional fluency in English and Spanish.
• Strong organizational and follow-up skills.
• Proactive mindset with problem-solving ability.
• Ability to work cross-functionally with internal teams and external partners.

Working Conditions

• Occasional travel (up to 10%).

Ingeniero de Calidad de Proveedores (Supplier Quality Engineer)

Santa Catarina, Nuevo León (zona Monterrey) | Viajes ocasionales a proveedores

¿Te apasiona trabajar directamente con procesos de manufactura y tener impacto real en la calidad del producto final? En Fictiv buscamos un(a) Ingeniero(a) de Calidad de Proveedores que quiera estar en campo, colaborar con fabricantes y elevar los estándares de calidad en una red en crecimiento en México.

En este rol, serás el enlace clave entre nuestros socios de manufactura y las expectativas del cliente, asegurando que cada pieza cumpla con los más altos estándares desde el origen.

Lo que harás

• Serás el punto de contacto técnico en sitio con proveedores, impulsando mejoras en procesos de manufactura (CNC, lámina, soldadura)
• Evaluarás y habilitarás nuevos socios de manufactura junto con el equipo de Strategic Sourcing
• Liderarás la resolución de no conformidades, guiando análisis de causa raíz y acciones correctivas efectivas
• Ejecutarás auditorías (presenciales y virtuales) para asegurar cumplimiento con estándares de calidad
• Colaborarás con equipos globales (EE.UU., China, India) para compartir mejores prácticas y estandarizar procesos
• Contribuirás activamente a la mejora continua del Sistema de Gestión de Calidad (QMS)

Lo que hace único este rol

• Impacto directo en la experiencia del cliente y en la calidad del producto final
• Alta exposición a procesos reales de manufactura — no es un rol de escritorio
• Oportunidad de crecimiento hacia posiciones de liderazgo dentro del equipo de Calidad en México

Lo que buscamos

• +7 años de experiencia en manufactura: CNC, lámina metálica y/o soldadura
• Experiencia en PPAP, lanzamientos de nuevos productos y documentación de calidad
• Dominio de herramientas core (PFMEA, Plan de Control, estudios de capacidad)
• Experiencia con análisis 8D y resolución de problemas con proveedores
• Capacidad para interpretar dibujos técnicos y GD&T
• Inglés y español avanzados (nivel profesional)
• Perfil autónomo, organizado y orientado a resultados
• Auditor interno ISO 9001 / IATF 16949 (deseable)

Qué puedes esperar

• Colaboración con una red global de manufactura
• Trabajo híbrido entre campo y remoto
• Un entorno dinámico donde tus ideas realmente se implementan

Supplier Quality Engineer

Santa Catarina, Nuevo León (Monterrey area), Mexico | Occasional travel to suppliers

Are you energized by working hands-on with manufacturing processes and making a tangible impact on product quality? At Fictiv, we’re looking for a Supplier Quality Engineer to partner closely with manufacturers and elevate quality standards across a growing supplier network in Mexico.

In this role, you’ll act as the critical link between our manufacturing partners and customer expectations—ensuring every part meets high-quality standards from the source.

What you’ll do

• Serve as the on-site technical quality contact for suppliers, driving process improvements in CNC machining, sheet metal, and welding
• Qualify and onboard new manufacturing partners in collaboration with the Strategic Sourcing team
• Lead nonconformance resolution by coaching suppliers on root cause analysis and corrective actions
• Conduct on-site and remote (virtual) audits to ensure compliance with quality standards
• Partner with global teams (US, China, India) to share best practices and standardize processes
• Actively contribute to continuous improvement of the Quality Management System (QMS)

What makes this role different

• Direct impact on customer satisfaction and delivered product quality
• Highly hands-on—this is not a desk-only role
• Clear path to grow into a Quality leadership position in Mexico

What we’re looking for

• 7+ years of experience in manufacturing (CNC machining, sheet metal, welding)
• Experience with PPAP, new product introduction, and quality documentation
• Strong knowledge of core quality tools (PFMEA, Control Plan, capability studies)
• Experience reviewing 8D reports and working directly with suppliers
• Ability to read and interpret technical drawings with GD&T
• Professional fluency in English and Spanish
• Self-driven, organized, and able to work independently
• Internal Auditor certification (ISO 9001 / IATF 16949) is a plus

What you can expect

• Exposure to a global manufacturing ecosystem
• A mix of on-site supplier engagement and remote collaboration
• A fast-paced environment where your ideas drive real change

Impact In This Role

At Fictiv, we enable product innovators to create. Our platform accelerates product creation, allowing our customers to push technological boundaries – from self-driving cars to low-cost water purification systems.

We're looking for a Integration Engineer to connect our SaaS applications using the latest integration technology and support team members in their day-to-day technical as well as career development needs. You will learn how the entire business operates and use your expertise to drive operational efficiency and enable sales growth. As a Senior Integration Engineer, you will set the example in best practices and nurture a culture of thriving. 

Areas of Responsibility (Job Description)

• Develop integrations between enterprise SaaS system such as Salesforce, NetSuite, Marketo, and JIRA
• Understand business requirements and translate into reusable, scalable, and secure technical solutions
• Work closely with software development teams to document and deliver solutions in a timely manner
• Ensure robust solutions with Munit and end-to-end testing
• Measure and forecast vCore capacity requirements for new and existing integrations as data volume scales
• Provide meaningful expertise on technical design patterns and business processes
• Provide technical direction and engineering leadership for a team of engineers
• Contribute to the design and development of new products and features
• Ensure that engineering standards are followed
• Maintain product quality
• Drive operational excellence, and help monitor and help remediate issues in production

Desired Traits, Qualifications, Education and Experience Equivalency

• Mulesoft Certified Developer & Developer II - Good to have
• 5-7 years of hands-on experience developing end-to-end API integrations with Mulesoft, with at least 2 years in a leadership role
• Deep understanding of Mulesoft API-led connectivity, integration best practices and engineering principles. 
• Familiarity with CRM, ERP, and Finance systems such as Salesforce and Netsuite
• Strong understanding of relational databases and fluency with SQL
• Desire and ability to mentor and guide other engineers
• Strong technical and problem-solving skills
• Excellent communication and interpersonal skills

Lead Cloud DevOps Engineer

Location: Oakland, CA (Onsite / Local Candidates Required)
Salary Range: $180,000 – $220,000 USD (base salary)

Impact in This Role

Fictiv is seeking a Lead Cloud DevOps Engineer with 10+ years of experience designing, building, and operating production-grade cloud infrastructure at scale. This is a hands-on, highly technical role—not advisory. You will lead infrastructure initiatives end to end, from architecture and planning through implementation, debugging, and optimization, supporting a growing, multi-regional global platform.

This role requires deep, practical expertise in AWS, with a strong emphasis on CloudFormation, as well as extensive hands-on Node.js development experience used to build internal tools, automation, services, and platform capabilities. You will partner closely with engineering, security, and product teams to ensure reliability, scalability, security, and cost efficiency across our cloud infrastructure.

This position is based in Oakland, CA. Candidates must be located in the Oakland / greater Bay Area and able to work onsite as required.

Areas of Responsibility

• Design, build, and maintain AWS infrastructure using CloudFormation as the primary Infrastructure-as-Code tool
• Own and evolve AWS environments to support high availability, scalability, failover, and security
• Lead infrastructure projects from planning through execution, mentoring and guiding a small team
• Build and maintain Node.js–based tools and services for automation, deployment workflows, monitoring, and platform operations
• Design, implement, and maintain CI/CD pipelines for infrastructure and application deployments
• Set up and manage logging, monitoring, and alerting solutions across AWS environments
• Perform infrastructure upgrades and improvements while minimizing downtime
• Troubleshoot and resolve complex production issues across infrastructure, applications, and CI/CD systems
• Drive initiatives to improve performance, reliability, security posture, and cloud cost efficiency
• Collaborate with cross-functional engineering, security, and operations teams
• Maintain clear documentation for infrastructure, automation, and operational processes
• Contribute to and uphold Fictiv’s Quality Management System (QMS)

Required Qualifications

Location

• Must be located in the Oakland, CA / greater Bay Area
• Ability to work onsite as required

Work Authorization

• Must be a U.S. citizen or U.S. permanent resident (Green Card holder)

Experience

• 10+ years of experience in DevOps, Cloud Infrastructure Engineering, Site Reliability Engineering, or Systems Engineering
• 5+ years of hands-on production experience writing Node.js code, including building services, automation, or internal tools (not just deploying Node.js applications)
• Expert-level, hands-on AWS experience, including:
• EC2, Lambda, IAM, VPC, S3, CloudWatch, RDS, CodeBuild, Elastic Beanstalk
• Extensive, real-world CloudFormation experience, including:
• Authoring and maintaining complex templates
• Managing stacks across multiple environments
• Handling updates, rollbacks, drift detection, and full stack lifecycle management
• Strong experience designing and operating CI/CD pipelines
• Hands-on experience debugging systems and applications in production environments
• Experience with database performance tuning and optimization
• Strong understanding of AWS security best practices (IAM, networking, encryption, least-privilege access)
• Strong Linux systems experience
• Excellent written and verbal communication skills

Nice to Have

• Experience leading or mentoring engineers on infrastructure projects
• Experience operating multi-region or globally distributed AWS environments
• Familiarity with containerized workloads (ECS, EKS)
• Cloud cost optimization / FinOps experience
• Background working in fast-growing or high-scale engineering organizations

Compensation

• Base salary range: $180,000 – $220,000 USD
• Actual compensation will be determined based on experience, skills, and alignment with role requirements

Why Fictiv

At Fictiv, you’ll work on real, complex infrastructure challenges that support the design and manufacturing of physical products around the world. This role offers the opportunity to own core cloud systems, influence architectural decisions, and play a key role in scaling a global platform.

Perks and Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Parental leave programs 
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Impact In This Role

Your role as a Manufacturing Engineer will be to support and drive improvement to our critical manufacturing functions. We have two sets of customers—our builders, who order parts through us, and our manufacturing partners, who manufacture and assemble these parts—and you’ll be consistently working at the interface between the two.  At Fictiv, we believe in creating the world’s premier platform for hardware manufacturing, and you’ll be playing a critical role in making that happen.

In your role as the Manufacturing Engineer, you will be reviewing and analyzing the manufacturability and costs associated with part fabrication (including die casting, Gravity casting,Forging and other manufacturing processes requiring tooling) and mechanical assembly. In this role, you’ll be using your Mechanical Engineering background, knowledge of manufacturing processes, and experience having brought mechanical components into high volume manufacturing to determine what design changes may need to be made to our builders’ design specifications in order to meet their needs and to very accurately price out the cost of fabricating a part. Ultimately, you’ll be working daily to use your technical expertise to provide pricing to builders and to assist in the development of pricing calculators and, ultimately, automation of pricing & DFM to reduce the time to quote for our builders and reduce overhead for our manufacturing partners.

You will report to the Manufacturing Engineering Lead/Manager

What You’ll Be Doing

• Release Package Review – Analyze models, drawings, parts lists, and other data to determine scope of work, fabrication feasibility, cost to fabricate, and minimum lead time.
• Quoting – Combine your analysis with Fictiv’s software recommendations and feedback from our manufacturing partners to generate quotes for builders.
• DFM Feedback – Provides DFM feedback to builders, such as recommended design change to adapt the tooling manufacturing limitation. 
• Platform development support – support the platform development of casting tooling, such as tooling calculator, material database, DFM tools on platform.
• Communication-communicate with US sales to support the part/tooling design solution and quote feedback if needed.
• Program support
  -Lead the transition of customer programs from prototype and low-volume production (3D printing, CNC machining, soft tooling) to high-volume casting tooling, including part-level redesign, material and process selection, tolerance optimization, and tooling architecture definition to support scalable mass production.

Desired Traits

• Associate degree（Should）
• -At least 10 Years casting manufacturing working experience,(Must)

• -At least 6 years of Casting(gravity and die casting) experience.(Must)
• -Able to use NX/UG software, and able to analyze casting parts and modify the 3D file.(Must)
• -Able to use Magma or other similar software to do the analysis of metal mold flow.
•  (Better to have)
  -Able to read regular 2D drawings and understand GD&T,(Should)
  -Able to read English, write English,(Should)
  -Able to speak English.(Should) 

• Personality, earnestly and responsible, Team spirit, Integrity and Honesty.(Must)
• Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision (Should)

• Enjoys sharing knowledge and teaching others about manufacturing (Should）

Perks and Benefits

• Housing fund, and social insurance, commercial insurance for employee and your child
• Annual leave, paid sick leave
• Team celebrations
• Annual training opportunities including English learning, technical skills certifications,
• Yearly health check-up
• And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role
This role supports operational excellence and strategic collaboration across the supply chain by coordinating external manufacturing partnerships and facilitating internal cross-functional alignment. The Operations Specialist assists in ensuring effective partner support, supporting the onboarding processes, and providing timely, knowledgeable support to the Technical Project Management (TPM) team, Quality team and Logistics team as needed.

Areas of Responsibility

Assist with Engagement and Development with Manufacturing Partners (suppliers)
Collaborate and assist in the onboarding process for Manufacturing Partner Onboarding
Lead TPM (Technical Project Management) Support and Inquiry Resolution for Job Opportunities
Collaborate in Performance & Business Reviews
Support Continuous Improvement for Cross-Functional Collaboration
All employees are expected to maintain and contribute to the QMS.

Desired Traits, Qualifications, Education and Experience Equivalency

Impact In This Role

As our Principal Product Manager - AI & Intelligent Manufacturing Systems, you’ll serve as a strategic and technical thought leader driving the vision, roadmap, and execution of AI-powered capabilities across Fictiv’s Manufacturing Quoting and Fulfillment Platform. This is a highly visible, high-leverage role — one that shapes how AI and automation become foundational to Fictiv’s operating system for new product development (NPD). You’ll partner directly with our AI R&D, data science, and platform architecture teams to define the core intelligence layer that powers quoting, supply orchestration, and manufacturing decision-making at scale.

You will own and evolve the product strategy that fuses advanced AI models, data-driven automation, and manufacturing domain intelligence into a cohesive system that sets new standards for operational efficiency, precision, and speed.

This role is ideal for a seasoned product leader with experience bringing AI-first enterprise platforms to life — someone equally comfortable discussing model architectures and data pipelines as they are business value and market differentiation.

You will report to the VP, Product Management.

Areas of Responsibility:

1. AI Technology Strategy & Product Vision

• Define the long-term AI technology strategy for Fictiv’s digital manufacturing platform — including where and how to leverage LLMs, machine learning, computer vision, and reinforcement learning
• Partner with AI research and engineering leadership to translate R&D advances into scalable, customer-facing capabilities
• Identify and prioritize core AI product opportunities — from intelligent quoting and auto-classification of 3D models to predictive supplier matching and adaptive routing engines
• Drive the architectural vision for Fictiv’s AI intelligence layer, ensuring alignment between data infrastructure, ML systems, and platform integration
• Evangelize the role of AI within the organization — educating teams on capabilities, limitations, and ethical deployment of intelligent systems

2. Deep Technical Product Leadership

• Serve as the product owner for AI infrastructure and model lifecycle management, including data acquisition, training, deployment, monitoring, and feedback loops
• Partner with ML engineers and data scientists to design human-in-the-loop workflows that continuously improve system accuracy and explainability
• Own the AI feature pipeline: define use cases, establish model performance metrics (precision, recall, latency, cost), and measure impact on business KPIs (quote accuracy, margin, lead time)
• Collaborate with platform engineering to ensure scalability, modularity, and compliance in AI integrations
• Drive responsible AI practices, including fairness, transparency, and auditability in model-driven decision systems

3. Solutions Integration & Application Development

• Lead the development of AI-driven application modules — such as automated quoting, manufacturability assessment, supplier recommendation, and production forecasting
• Work with product teams across quoting, fulfillment, and partner management to identify where intelligence adds differentiated value
• Ensure AI and automation capabilities are embedded seamlessly into Fictiv’s core user experiences and operational workflows
• Act as a bridge between AI technology development and solution commercialization, ensuring innovations move efficiently from lab to production

4. Metrics, Experimentation, and Validation

• Define the performance framework for all AI-enabled systems, including model metrics (accuracy, throughput, latency), business KPIs (margin improvement, cycle time reduction), and adoption metrics
• Lead data-informed experimentation programs to validate new model capabilities and measure real-world impact before scaling
• Champion continuous learning loops between R&D, product, and operations teams

5. Cross-Functional & Executive Influence

• Partner with senior leadership across Product, Engineering, Data, and Operations to align AI investments with strategic business outcomes
• Influence architecture, resource allocation, and data strategy decisions that affect Fictiv’s AI roadmap
• Mentor and guide other product managers in the organization on AI-first thinking and technical product management best practices
• Represent Fictiv externally — at conferences, customer forums, and AI ecosystem events — as a thought leader in intelligent manufacturing systems

Experience/Qualifications:

Required

• 10+ years of product management experience, including 4+ years leading AI or ML-driven products from research to production
• Proven track record building AI-first SaaS or enterprise systems, ideally in manufacturing, supply chain, logistics, or industrial automation
• Deep understanding of AI technologies, including LLMs, supervised/unsupervised ML, computer vision, or predictive analytics pipelines
• Demonstrated success collaborating with AI research teams and data engineering to operationalize models into scalable, production-grade systems
• Fluency in data infrastructure concepts (feature stores, inference APIs, model retraining, observability)
• Strong technical intuition and ability to engage deeply with engineers and data scientists on architecture, experimentation, and trade-offs.
• Analytical rigor and comfort with experimentation frameworks, A/B testing, and quantitative product measurement
• Exceptional communication and influence skills — able to connect technical complexity to business impact and inspire alignment across functions

Preferred

• Domain experience in manufacturing, supply chain, or CAD/CAM ecosystems
• Experience designing or managing systems with human-in-the-loop AI, active learning, or automated decision-support models
• Working knowledge of product data ontologies, graph databases, or knowledge modeling for industrial applications
• Track record of thought leadership or published work on AI strategy, ML productization, or applied AI ethics

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.

Perks and Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs 
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Fictiv is continuing to expand our remote US workforce. Applicants from the following states are eligible to apply:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Nevada (NV), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Salary Range: $210,000 to $230,000 per year, based upon experience 

Interested in learning more?  We look forward to hearing from you soon.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.
Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you’ve already mastered. At Fictiv, you’ll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact in this Role
We are a small engineering team taking the next step in evolving our systems and infrastructure. As a QA Automation engineer, you will play a pivotal role in our company’s product development process to ensure overall product quality through test automation. If you enjoy providing end-to-end solutions to software quality problems and taking the lead in designing and implementing automated tests that not only elevate product delivery standards but dramatically increase our ability to release quality software quicker and more often, we’d like to meet you.

You will report to QA Lead

What You’ll Be Doing

As a Software Developer in Test, you will be responsible for automating and maintaining end-to-end integration tests.

• Work with QA Engineers to identify workflows as automation candidates and build out test scripts.

• Work with other members of the automation team to create integration tests using Cypress and Playwright.

• Perform code reviews for other team members, concentrating on maintaining team standards and best practices.

• Serve as a first point of contact to engineering teams, helping to answer questions about tests and providing automation guidance.

• Monitor and maintain the current library of integration tests, diagnosing and reporting failures to the responsible engineering teams.

Desired traitsPreferred Experience/ Minimum Qualifications

• Bachelor’s degree in Computer Science or related field

• Test Automation Experience: 6-8 years automation experience. At least 2-4 years working with Cypress and/or Playwright.

• You are experienced in writing automation tests in Cypress/javascript. You know the best way to use Cypress and how to avoid its pitfalls and determine best practices.

• You can write tests that operate the system via the UI as well as through backend api calls and understand when each strategy should be applied.

• You are an advocate for high-quality, reusable code, concentrating on creating functionality that can be reused across multiple tests.

• You have experience in an Agile development environment.

• You are an effective communicator, able to explain Cypress and automation to people unfamiliar with either.

• You can work collaboratively with a diverse group of people who have strong opinions. You can understand different perspectives while remaining an effective advocate for software quality.

• You are comfortable working independently, taking an assigned task and determining how best to implement it.

• You have experience working with AWS and ERP systems

Preferred Experience / Additional Qualifications

• Hands-on experience in performance testing using tools such as JMeter, LoadRunner, or K6 will be a strong advantage.

• Exposure to enterprise platforms like Salesforce, Arena, or NetSuite is highly desirable.

Interested in learning more?  We look forward to hearing from you soon.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

What You’ll Be Doing

At Fictiv, we’re building a company that is developing an operating system for sourcing custom mechanical parts. We already enjoy manufacturing and delivering highly complex, high quality parts for our Fortune 500 customers who are building the future with products like autonomous electric vehicles, surgical systems, and industrial robots. As we scale our business, we are looking to expand our growth within India.

Your role as GCC-QC Inspector will be to remotely inspect parts provided by our manufacturing partners located in the Americas. At Fictiv, we believe in creating the world’s premier platform for hardware manufacturing, and your dedication to operational excellence will help us make that happen.

In this role, you’ll use your excellent attention to detail to inspect and release daily shipments to meet our customer’s delivery and quality expectations. Throughout the day, you’ll focus on job availability and our priorities, to ensure orders are on track to ship on time with zero defects.

Areas of Responsibility -

• Remote inspection Review part photographs, inspection reports(FAIR), and other documentation uploaded by Fictiv’s US manufacturing partners
• Part release Release all conforming parts by completing transactions in Fictiv’s ERP system, allowing Logistics to release shipping information to the manufacturing partners
• Reviews and verifies Material Test Certificates (MTCs) and other compliance documents against ASM, ASTM, SAE/AMS, and ISO standards, customer-specified requirements, and contractual specifications before authorising part release.
• Coordinates between manufacturing partners, customer, and internal teams to resolve non-conformances or clarify requirements before part release.
• Part rejection Provide clear and timely information to manufacturing partners about the reason(s) for rejection. Reviewing resubmitted parts
• Nonconformance reporting Entering nonconformance information into Fictiv’s proprietary Workbench system, so that improvement actions will be driven through our corrective action reporting process
• Supporting Fictiv’s industry-leading on-time, in-full (OTDIF) performance You will play a critical part in maintaining Fictiv’s performance by ensuring parts are released on time, even when manufacturing partners upload the parts within a short time of the shipping cutoff time, and making sure that no escaping defects reach the customer. There are no partial credits - we have to do both!
• Continual improvement Collaborate with colleagues in India and the US on improving business processes to increase efficiency and effectivity
• Other tasks assigned by the Quality Manager or Lead

A minimum of 5 years manufacturing quality control experience
A minimum of 3 years working US business hours
Experienced with 3D printed, CNC machined, injection molded, and sheet metal fabricated parts, including finishes
Good visual acuity (will be required to pass regular eye examinations)
Good English reading and writing skills, cross-culture communication skill
Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision
Excited about the potential of remote inspection vs. hands-on inspection
Passionate about continuously improving and learning

Ingeniero de Calidad (Quality Engineer)

Ubicación: Santa Catarina, Nuevo León (Área Metropolitana de Monterrey, México)

Descripción del Puesto

El Ingeniero de Calidad (QE) es responsable de asegurar que los productos, procesos y sistemas cumplan con los estándares establecidos de calidad, seguridad y normatividad. Este rol combina principios de ingeniería con gestión de calidad para prevenir defectos, mejorar la eficiencia y garantizar el cumplimiento.

El QE se enfoca tanto en el aseguramiento de la calidad (prevención) como en el control de calidad (detección), trabajando de forma cercana con equipos internos, proveedores y clientes.

Como parte del crecimiento del equipo de Calidad en México, tendrás la oportunidad de demostrar habilidades de liderazgo y posicionarte para futuras oportunidades de crecimiento dentro del equipo.

Reportarás al Líder de Calidad para México.

Responsabilidades

• Desarrollar e implementar estándares de calidad, procedimientos de inspección y protocolos de prueba.
• Monitorear procesos productivos, realizar auditorías y ejecutar análisis de causa raíz (5 Whys, Ishikawa, FMEA).
• Analizar datos utilizando métodos estadísticos (SPC, estudios de capacidad) para identificar variaciones y mejorar procesos.
• Gestionar no conformidades, acciones correctivas y preventivas (CAPA) y calidad de proveedores.
• Colaborar con equipos de diseño, producción e ingeniería en lanzamientos de nuevos productos (NPI).
• Preparar documentación, liderar auditorías y dar soporte a requerimientos de clientes (PPAP, FAI).
• Mantener actualizada la documentación y contribuir activamente al Sistema de Gestión de Calidad (QMS).

Áreas Clave de Responsabilidad

• Resolución de no conformidades con clientes mediante reportes 8D y coaching a socios de manufactura.
• Impulsar la mejora continua en colaboración con Strategic Sourcing y socios de manufactura.
• Fortalecer el sistema de gestión de calidad para reducir defectos y aumentar la confianza del cliente.
• Colaborar con equipos globales (China, India y EE.UU.) para estandarizar mejores prácticas.
• Realizar inspecciones en sitio con proveedores y evaluaciones internas.
• Gestionar aprobaciones de cliente para nuevos productos (PPAP).

Requisitos

• Mínimo 7 años de experiencia en procesos de lámina metálica, soldadura y maquinado CNC.
• Experiencia en documentación PPAP y lanzamientos de nuevos productos.
• Conocimiento de Core Tools (PFMEA, Plan de Control, Estudios de Capacidad).
• Dominio de inglés y español a nivel profesional.
• Excelentes habilidades de comunicación verbal y escrita.
• Capacidad de autogestión, organización y cumplimiento de tiempos.
• Experiencia en interpretación de planos y GD&T.
• Experiencia en elaboración de reportes 8D.
• Auditor interno de calidad (ISO 9001:2015 / IATF 16949) – deseable.
• Experiencia en inspección con equipos de medición.

Condiciones de Trabajo

• Trabajo principalmente en computadora durante la jornada laboral.
• Disponibilidad para viajar hasta un 10%.

Quality Engineer

Location: Santa Catarina, Nuevo León (Monterrey Metropolitan Area, Mexico)

Job Description

The Quality Engineer (QE) is responsible for ensuring that products, processes, and systems meet established quality, safety, and regulatory standards. This role blends engineering principles with quality management to prevent defects, improve efficiency, and maintain compliance.

The QE focuses on both quality assurance (prevention) and quality control (detection), working closely with internal teams, suppliers, and customers.

As the Mexico Quality Team continues to grow, you will have the opportunity to demonstrate leadership capabilities and position yourself for future advancement into a Quality leadership role.

You will report to the Quality Leader for Mexico.

Responsibilities

• Develop and implement quality standards, inspection procedures, and testing protocols.
• Monitor production processes, conduct audits, and perform root cause analysis (5 Whys, Fishbone, FMEA).
• Analyze data using statistical methods (SPC, capability studies) to drive process improvements.
• Manage non-conformances, corrective and preventive actions (CAPA), and supplier quality.
• Collaborate with design, production, and engineering teams on new product introductions (NPI).
• Prepare documentation, host audits, and support customer requirements (PPAP, FAI).
• Maintain updated documentation and contribute to the Quality Management System (QMS).

Key Areas of Responsibility

• Resolve customer non-conformances using 8D reports and coach manufacturing partners on root cause analysis.
• Drive continuous improvement initiatives with sourcing and manufacturing partners.
• Strengthen the quality management system to reduce defect rates and improve customer confidence.
• Collaborate with global counterparts (China, India, US) to standardize best practices.
• Perform on-site inspections at manufacturing partners and internal inspections.
• Support customer approvals for new product introductions (PPAP).

Qualifications

• Minimum 7 years of experience in sheet metal, welding, and CNC machining processes.
• Experience with PPAP documentation and new product launches.
• Knowledge of Core Tools (PFMEA, Control Plan, Capability Studies).
• Fluency in English and Spanish.
• Strong verbal and written communication skills.
• Self-starter with strong time management skills and ability to work independently.
• Strong ability to read and interpret technical drawings with GD&T.
• Experience preparing 8D reports.
• Internal Quality Auditor certification (ISO 9001:2015 / IATF 16949) – preferred.
• Experience with inspection using measurement equipment.

Work Conditions

• Primarily desk/computer-based work.
• Travel required up to 10%.

Impact In This Role

This role is one that creates an amplifying effect for the US based Sales team, enabling them to devote more of their time and energy to customer visits.  Fictiv is a fast-paced company and typically customers come to us with urgent needs.  The ability to service our customers in a quick manner is a key to our company's success.  

You will collaborate with cross-functional stakeholders to produce a higher level of sales conversion rates.  

You will report to the Costing and DFM team lead in Guangzhou.

What You’ll Be Doing

• Support an American based business unit of account executives with management of mission critical administrative tasks including, but not limited to:
• Maintaining and updating customer design files in the Fictiv ERP and CRM systems,
• Maintaining the order information in Fictiv’s system
• Collaborate with US sales team and China costing & DFM team for the 
• BOM management, File management, communication management etc
• Support some programs system management in the whole life cycle
• Support some system improvement project, collect the feedback from the engineers and provide that to the production team, follow up the project to the end.
• Providing customer coverage and quoting support for account executives when they are out of the office or otherwise indisposed

Desired Traits

• 1-3 years relevant experience(better to have)
• BS/BA degree preferred (better to have)
• Manufacturing or international logistic or international trade or English major educational background (should have)
• Unparalleled verbal and written communication ability (Must have)
• Detail oriented and strong organizational skills (Should have)
• English fluency in reading and writing.  Moderate English proficiency in speaking and listening (Must have)
• Demonstrated expertise with modern sales tools (CRM and ERP) (better to have)

Perks and Benefits

Housing fund, and social insurance, commercial insurance for employee and your child

Annual leave, paid sick leave

Team celebrations

Annual training opportunities including English learning, technical skills certifications,

Yearly health check-up

And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

Impact in this Role

As a Senior Account Executive, you will work closely with some of the most exciting companies in the world to help them bring amazing products to market. You will ensure Fictiv fully understands the customer’s business goals, including financial KPIs, vision/mission, key initiatives, organizational structures, and operating models, including in-house manufacturing capabilities, R&D labs, etc. You will also seek to understand their internal decision-making structures and processes and develop the right relationships within those structures. You will learn about their product roadmaps, requirements, challenges, and priorities in bringing products to market, as well as their partnerships, such as design partners, contract manufacturers, local shop preferences, etc.  

With this knowledge, you will configure the optimal solution to address those requirements while improving their time to market.
You will work on identifying and developing both prototyping opportunities and production-class manufacturing programs that allow our customers to develop, launch, and deliver products to market at speeds never before thought possible. Your proven leadership skills will be essential to coordinating the efforts of a highly capable Fictiv team and platform that supports you at every opportunity. You will deliver sales presentations and organize on-site meetings such as Sales meetings, quarterly business reviews, tech days, and other face-to-face meetings to instill confidence, build relationships, and accumulate account knowledge that helps you manage and grow customer lifetime value. You will develop relationships at every level in an organization, from mechanical engineers to supply chain managers to C-level executives, to build trust and confidence in Fictiv as the defacto “go-to” for all custom manufacturing needs. To enable these motions, you will eagerly engage in sales enablement and training activities to a) learn how to navigate Fictiv and do your job, b) learn our differentiated catalog offerings, and c) continue to learn and enhance your sales capabilities, including how to discover and understand customers more deeply. All of this aims to grow our wallet and mindshare within qualified accounts and hit our business targets. 

What You’ll Be Doing

• Prospect to build and maintain a healthy pipeline
• Meet and exceed monthly, quarterly, and annual sales quotas
• Maintain accurate account and opportunity forecasting in Salesforce.com
• Generate new business opportunities within target account list
• Build meaningful, long term relationships with key customer contacts
• Represent the company at trade shows, conferences, and industry events
• Become a true expert in the product development needs, plans and challenges of your accounts
• Help expand Fictiv’s reputation as an industry leader in the digital manufacturing space
• Spend over 50% of your time traveling to connect face-to-face with your customers as appropriate
• Collaborate cross-functionally to win complex deals

Desired Traits

• Minimum of 8 years of proven track record of meeting & exceeding monthly and quarterly targets
• Manufacturing and supply chain industry experience
• BS/BA degree preferred
• Firm grasp of product development and related business requirements
• Experience driving consultative, solution based sales and expanding within strategic industry verticals
• Demonstrated track record of quickly building a new pipeline and managing a forecast to consistently exceed quota
• Demonstrated expertise with modern sales tools (CRM, Sequencing, Prospecting, Collaboration)
• Experience with TAM / SAM analysis
• Unparalleled verbal and written communication skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.

Perks and Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs 
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Fictiv is continuing to expand our remote US workforce. Recent hires include professionals located in:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), Nevada (NV), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Salary Range: $180,000 to $220,000 OTE per year, split between base and variable

Interested in learning more?  We look forward to hearing from you soon.

Senior Customer Care Specialist (Customer Operations) – MISUMI

Make an Impact

At MISUMI (the parent company of Fictiv), we don’t just process orders—we power the supply chains behind some of the world’s most innovative companies.

As a Senior Customer Care Specialist, you’ll be at the center of that experience—owning complex customer interactions, solving technical and operational challenges, and ensuring every order is executed with speed, accuracy, and care. You’ll serve as a trusted partner to customers and internal teams alike, delivering a seamless experience that directly impacts customer satisfaction and business success.

This is a high-impact role for someone who thrives in fast-paced environments, brings strong technical curiosity, and takes pride in delivering exceptional service.

What You’ll Do

• Own the customer experience end-to-end for quotations and sales orders—ensuring fast, accurate execution within our 30-minute turnaround expectations
• Act as a trusted advisor and advocate for customers, navigating product specifications, pricing, availability, and order status with confidence
• Resolve complex customer inquiries across orders, expedites, investigations, documentation, and RMA/credit requests
• Serve as a primary point of contact for quality and service issues, partnering cross-functionally to drive timely and effective resolutions
• Handle inbound phone, chat, and case management workflows with professionalism, urgency, and precision
• Leverage internal tools and systems (ERP, case management) to drive first-contact resolution and operational excellence
• Build deep product and process knowledge to support technical inquiries and customer decision-making
• Identify inefficiencies and contribute to process improvements that enhance speed, quality, and customer experience
• Act as a subject matter expert (SME) and resource for teammates, helping elevate team performance

What You Bring

• 6+ years of experience in customer support, customer operations, or order management (preferably in a technical or manufacturing environment)
• Strong ability to navigate technical product discussions (e.g., specifications, compatibility, or configurations)
• Exceptional communication skills—clear, professional, and customer-first in every interaction
• Proven ability to manage multiple priorities under tight deadlines without sacrificing quality
• A problem-solving mindset with strong analytical and troubleshooting skills
• Experience working cross-functionally to resolve issues and improve outcomes
• Proficiency in Microsoft Office (Excel, Outlook, Word) and comfort working in ERP or ticketing systems

What Sets You Apart

• You combine speed with accuracy—thriving in high-volume, SLA-driven environments
• You’re customer-obsessed, always thinking about how to improve the experience
• You’re technically curious and enjoy digging into product and process details
• You take ownership, follow through, and don’t let things fall through the cracks
• You proactively identify opportunities to make systems, processes, and workflows better

Why This Role

This is not a typical customer service role. You’ll be solving real operational and technical challenges, working across teams, and directly influencing customer satisfaction at scale.

If you’re an experienced professional who thrives in fast-moving environments and wants to make a meaningful impact, this role is for you.

Perks and benefits

• We offer a comprehensive package of benefits including Medical (HMO/PPO/HDHP), Vision, Dental, Life (Basic & AD&D), Disability (STD and LTD), Legal, and Pet Insurance Plans, 401(k) Plan with match, Commuter Transit Benefits, Employee Resource (EAP and GEAS) Plans, Fitness Club Membership, Tax Savings (HSA and FSA) Plans, Parental Leave, Paid Time Off, and Paid Holidays.

Salary Range: 
$30.75-$33.65/hr (depending upon experience)

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee's pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location and prevailing minimum wage, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.  The amount and availability of any bonus, commission, or any other form of compensation for any particular employee remains in the Company's sole discretion unless and until paid and may be notified at the Company's sole discretion, consistent with the law.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

The Data Intelligence team creates reports and dashboards to provide meaningful insights from the data warehouse. This team works closely with cross-functional stakeholders and leverages multiple Business Intelligence (BI) technologies to enable data-driven decision-making across the organization.
As a Senior Data Engineer on the Data Intelligence team, you will play a key role in designing, managing, and evolving Fictiv’s reporting data warehouse and semantic layer. You will partner closely with the Data Intelligence Manager, Data Engineers, Data Analysts, and Product Managers to ensure replicated data from production systems is transformed into scalable, trusted semantic data models that power consistent, accurate self-service reporting. Acting as a bridge between business and technology, you will translate analytical requirements into well-structured data models and transformations that enable reliable dashboards and insights across multiple domains.
In addition, you will collaborate with Infrastructure, Software, and Systems Engineering teams to strengthen database design and query efficiency across the broader data ecosystem. You will provide hands-on guidance on optimal table structures, indexing and clustering approaches, and SQL query patterns that improve performance and scalability. By proactively identifying bottlenecks and recommending architectural and modeling improvements, you will help ensure that both analytical and operational workloads are efficient, maintainable, and aligned with best practices.
This is a hands-on role responsible for leading the design, transformation, implementation, and operation of data solutions across disparate source systems—driving best practices in data modeling, semantic layer design, performance optimization, documentation, and governance. You will plan, design, and operate data pipelines and models using Agile methodologies to deliver high-quality, maintainable, and secure data assets

You will report to the Data Analytics Manager.

What You’ll Be Doing

• Design efficient, scalable, and maintainable semantic data models that align with business logic and enable intuitive self-service analytics and reporting across multiple domains.
  
• Build, maintain, and optimize data transformations and pipelines that transform replicated production data into trusted, analytics-ready models.
  
• Collaborate with stakeholders across data, engineering, product, and business teams to resolve data-related issues, clarify requirements, and align on solution design.
  
• Provide technical leadership and guidance to Software Engineers and Data Engineers on query performance, optimization techniques, and efficient data access patterns.
  
• Drive ongoing improvement of database and table structures, partnering with engineers to validate and refine table design, joins, partitioning/clustering, and other performance-related considerations.
  
• Review and advise on SQL query design for both application and analytics use cases, helping teams design queries that are performant, maintainable, and cost-effective.
  
• Analyze performance metrics and execution plans to identify bottlenecks in data models, queries, and transformations, and recommend practical tuning and refactoring opportunities.
  
• Follow and contribute to SQL coding standards, data modeling best practices, change control procedures, and data warehouse governance processes.
  
• Develop and maintain data flow diagrams, data dictionaries, and schema documentation with a focus on clarity, consistency, and enterprise data management.
  
• Understand and document end-to-end data flows and dependencies from production systems through the ELT pipeline into Snowflake and downstream BI tools, supporting delivery, release, and change management.
  
• Execute and lead data design sessions and technical reviews to gather requirements, validate modeling approaches, and communicate design decisions and trade-offs to stakeholders.
  
• Research emerging technologies, patterns, and tools related to Snowflake, dbt, SQL optimization, and semantic modeling, and recommend enhancements to Fictiv’s data platform and practices.
  
• Help set broad direction and vision for the reporting data platform architecture, influencing data engineering, analytics, and application data design strategy.
  
• Partner with internal and external teams for knowledge transfer and smooth handoff in advance of new feature launches or reporting changes.
  
• Work effectively with remote and cross-functional teams across time zones, fostering strong communication and collaboration.
  
• Proven experience working with large and complex datasets and comfort writing advanced SQL queries or leveraging BI tools for analysis and transformation.
  
• Deep understanding of data and analytics architecture, including data warehousing concepts, semantic data modeling, and data integration best practices, with a strong focus on Snowflake and ELT pipelines.
  
• Strong knowledge of SQL and BI concepts, including dimensional modeling, data warehouse design, and dashboarding; ability to translate analytical needs into robust semantic models.
  
• Demonstrated ability to guide and influence database and schema optimization, including improving query performance, advising on efficient access patterns, and ensuring well-structured data that support scalable workloads.
  
• Experience mentoring and guiding Data Engineers and Software Engineers to develop robust, scalable, and maintainable data models, queries, and database structures.
  
• Ability to design and maintain data transformation and workload management processes, including job orchestration, dependency handling, scheduling, and metadata management.
  
• Excellent analytical skills and experience working with both structured and semi-structured data, from exploration through to production-ready models.
  
• Ability to evaluate new tools, database features, and methodologies relative to the existing data stack and propose detailed, pragmatic recommendations for improvement.
  
• Strong ability to perform root cause analysis on data quality, performance, and process issues to identify inefficiencies, ensure data integrity, and deliver actionable insights.
  
• Clear and effective communicator—capable of providing business context for engineers and technical context for non-engineers, especially around trade-offs in model and schema design.
  
• Confident presenting to audiences with mixed levels of technical understanding and experience, including walkthroughs of models, schemas, and query patterns.
  
• Curious, resourceful, and adaptable; comfortable navigating ambiguity, learning new technologies (e.g., new Snowflake/dbt features), and evolving processes to improve outcomes.

Desired Traits

• B.S. in Data Science, Computer Science, Information Systems, or a related field.
  
• 15+ years of experience as a Data Engineer, designing and maintaining large-scale data systems, building scalable data models, and delivering analytical solutions through modern BI and data pipeline tools.
  
• 10+ years of experience working with modern cloud and on-premise database platforms—such as Snowflake, AWS Redshift, Azure Synapse, Google BigQuery, or traditional RDBMS systems (e.g., PostgreSQL, MySQL, SQL Server, Oracle)—with a strong focus on schema design, query performance, execution plan analysis, and scalable data access patterns, rather than day-to-day operational administration.
  
• 8+ years of experience developing and maintaining data transformation workflows using dbt or a similar tool, with expertise in model design, testing, documentation, environment management, deployment automation, and enforcing version control and development best practices.
  
• Demonstrated expertise working with complex datasets and advanced SQL, including multi-level CTEs, window functions, and recursive queries, with an emphasis on performance and readability.
  
• Experience with BI platforms such as Heap, Sigma Computing, or similar technologies (e.g., Tableau, Looker, or QuickSight), and how they interact with warehouse models.
  
• Strong knowledge of BI and analytical concepts, including regressions, recursion, sliding window functions, financial metrics, marketing funnel metrics, and logistics and fulfillment analytics.
  
• Experience building and maintaining processes that support data transformation, data structures, metadata management, dependency handling, and workload optimization in a modern ELT/warehouse environment.
  
• Proven ability to lead and coordinate cross-functional initiatives, including partnering with Software Engineers to refine schemas and queries, conducting interviews, and performing analyses to develop business cases for projects and improvements.
  
• Experience delivering training sessions and technical enablement for internal and external stakeholders, especially around data models, schemas, and query best practices during system and process rollouts.
  
• Excellent communication and collaboration skills, with the ability to translate complex technical concepts (e.g., query plans, indexing/clustering trade-offs, modeling decisions) for non-technical audiences.
  
• Demonstrated leadership and mentoring abilities, fostering technical excellence and knowledge sharing across data and engineering teams, particularly in areas of semantic modeling, SQL craftsmanship, and performance optimization.

Perks and Benefits

• Medicliam
• Annual Paid holidays
• Gratuity
• Provident Fund 
  And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

Impact In This Role

At Fictiv, we enable product innovators to create. Our platform accelerates product creation, allowing our customers to push technological boundaries – from self-driving cars to low-cost water purification systems.

We're looking for a Senior Integration Engineer to connect our SaaS applications using the latest integration technology and support team members in their day-to-day technical as well as career development needs. You will learn how the entire business operates and use your expertise to drive operational efficiency and enable sales growth. As a Senior Integration Engineer, you will set the example in best practices and nurture a culture of thriving. 

Areas of Responsibility (Job Description)

• Develop integrations between enterprise SaaS system such as Salesforce, NetSuite, Marketo, and JIRA
• Understand business requirements and translate into reusable, scalable, and secure technical solutions
• Work closely with software development teams to document and deliver solutions in a timely manner
• Ensure robust solutions with Munit and end-to-end testing
• Measure and forecast vCore capacity requirements for new and existing integrations as data volume scales
• Provide meaningful expertise on technical design patterns and business processes
• Provide technical direction and engineering leadership for a team of engineers
• Contribute to the design and development of new products and features
• Ensure that engineering standards are followed
• Maintain product quality
• Drive operational excellence, and help monitor and help remediate issues in production

Desired Traits, Qualifications, Education and Experience Equivalency

• Mulesoft Certified Developer & Developer II - Required
• Mulesoft Certified Platform Architect - Level 1 - Desired but not required
• 7-9 years of hands-on experience developing end-to-end API integrations with Mulesoft, with at least 2 years in a leadership role
• Deep understanding of Mulesoft API-led connectivity, integration best practices and engineering principles. 
• Familiarity with CRM, ERP, and Finance systems such as Salesforce and Netsuite
• Strong understanding of relational databases and fluency with SQL
• Desire and ability to mentor and guide other engineers
• Strong technical and problem-solving skills
• Excellent communication and interpersonal skills

Impact In This Role:

As a Senior Product Manager, you’ll play a defining role in building the next-generation Operating System for New Product Development (NPD) — one that leverages artificial intelligence, automation, and deep manufacturing intelligence to revolutionize how products are designed, sourced, and delivered globally. You will own and evolve Fictiv’s Manufacturing Quoting & Fulfillment platform, the intelligent backbone that powers how our customers, operations teams, and global manufacturing partners collaborate. Your work will extend beyond traditional product management — you’ll define, prioritize, and launch innovative technologies that dramatically increase accuracy, speed, and efficiency across quoting, fulfillment, and supplier orchestration.

You’ll partner with our advanced technology R&D team to turn cutting-edge research into production-ready solutions, bringing automation, predictive analytics, and generative intelligence into every step of the manufacturing lifecycle.

What You’ll Be Doing:

1. Product Strategy & Vision

• Define the long-term vision for Fictiv’s manufacturing intelligence platform, emphasizing how AI and automation deliver measurable value for customers and partners
• Identify strategic opportunities to integrate machine learning models, natural language understanding, and computer vision into quoting, routing, and supplier selection workflows
• Build business cases for AI investments, articulating ROI through improved quote accuracy, reduced turnaround time, and increased partner throughput
• Partner with data science and R&D leaders to shape Fictiv’s roadmap for AI-enabled quoting, intelligent fulfillment, and predictive supply orchestration

2. AI Product Development & R&D Partnership

• Collaborate closely with AI research and data engineering teams to translate complex models into usable, scalable product features
• Define product requirements for systems that leverage large language models (LLMs), predictive algorithms, and generative tools to extract, classify, and structure manufacturing data (from drawings, CAD files, and natural language requirements)
• Create feedback loops between AI systems and operational users to continuously improve model performance and reliability
• Lead experiments and pilot programs that validate new AI capabilities before wide-scale deployment

3. Roadmap Execution & Delivery

• Translate strategic initiatives into clear, actionable roadmaps with measurable outcomes
• Establish frameworks to track input/output metrics, quantifying how new AI and automation features improve key business KPIs (margin, lead time, throughput, etc.)
• Prioritize trade-offs between innovation speed and reliability, ensuring that AI-based systems meet the performance standards expected of mission-critical manufacturing infrastructure
• Partner with distributed engineering teams in the US, India, to ensure consistent execution and iteration velocity

4. Customer, Partner, and Operations Insight

• Deeply understand the workflows, motivations, and friction points of engineers, procurement teams, and manufacturing partners
• Use a data-driven and empathic approach to discover high-impact opportunities for AI intervention — from automated feature recognition to supplier recommendation models
• Drive programs that integrate human feedback into AI systems, ensuring transparency, explainability, and trust

5. Cross-Functional Leadership

• Build strong relationships with operations, design, and go-to-market teams to ensure AI-driven innovations translate into real business outcomes
• Communicate complex technical concepts simply, securing buy-in across executive, engineering, and commercial teams
• Champion a culture of experimentation, where data, user feedback, and model performance insights continuously inform product evolution

Experience:

Required

• 5+ years of product management experience in B2B, SaaS, or technology-driven industries
• Demonstrated experience developing AI-enabled products or working directly with AI research or data science teams to bring intelligent features to market
• Strong analytical and strategic skills — able to balance visionary thinking with operational precision
• Expertise in Agile product development, roadmap ownership, and cross-functional execution
• Experience managing products that integrate multiple systems (ERP, MES, or supply chain networks)
• Proven ability to influence and collaborate across distributed teams and time zones

Preferred

• Experience in manufacturing, supply chain, or complex logistics systems, particularly in quoting, routing, or fulfillment processes
• Familiarity with machine learning, computer vision, LLMs, or data analytics frameworks relevant to industrial applications
• Working knowledge of one or more manufacturing processes (3D printing, CNC machining, injection molding, sheet metal, etc.)
• Background in productizing or operationalizing AI models for commercial use

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.

Salary Range: $180,000 to $218,000 per year, depending upon experience 

Interested in learning more?  We look forward to hearing from you soon.

Senior Software Engineer – AI Innovation

Location: Oakland, CA (Onsite – HQ)
Team: Artificial Intelligence
Reports to: Director of Engineering, AI
Type: Full-Time

Overview

Fictiv is reimagining how manufacturing works in an AI-first world.

Our AI Innovation Team operates like an internal startup—focused on discovering, validating, and scaling entirely new product capabilities across both Fictiv and Misumi. This isn’t about incremental improvements or maintaining existing systems. It’s about identifying what should exist next and building it from the ground up.

As a Senior Software Engineer on this team, you’ll work on early-stage ideas, rapidly turning concepts into functional prototypes, testing them with real users, and evolving the strongest signals into production systems.

If you’re energized by ambiguity, driven by impact, and motivated by building things that don’t yet exist, this role is designed for you.

What You’ll Work On

• Discover and define high-leverage AI opportunities across manufacturing and supply chain workflows
• Build rapid prototypes using real-world company data to test new product ideas
• Develop and iterate on LLM-powered systems, focusing on usability, reliability, and impact
• Collaborate directly with customers and internal stakeholders to validate real-world use cases
• Transform validated concepts into scalable, production-ready systems with engineering partners
• Explore emerging AI models, tools, and frameworks to push the boundaries of what’s possible
• Capture learnings, system designs, and experiment results to support long-term scaling
• Contribute to shaping the AI roadmap across Fictiv and Misumi

What You Bring

• 8+ years of software engineering experience
• Strong experience building and shipping LLM-based applications used in production
• Proficiency in modern development environments (TypeScript/JavaScript and AWS preferred)
• Hands-on experience with:
• Prompt design and iteration
• LLM evaluation and testing methodologies
• Guardrails, reliability patterns, and system design for AI applications
• A track record of designing experiments and using data to validate technical decisions
• Authorization to work in the U.S. without current or future sponsorship

Nice to Have

• Experience building AI-first products end-to-end
• Comfort working across multiple languages, tools, and architectures
• Experience with large, unstructured, or messy datasets
• Background in applied machine learning or AI systems

How You’ll Succeed

• You think like a builder and an owner, not just an implementer
• You’re motivated by solving real business problems—not just writing code
• You move quickly, test ideas early, and learn from real-world feedback
• You’re comfortable operating with limited structure and evolving direction
• You challenge assumptions—including your own—and iterate based on evidence
• You communicate clearly and bring others along in your thinking

Additional Details

• Location: Oakland, CA (onsite collaboration expected)
• Travel: Minimal (0–10%)

Compensation & Benefits

• Salary range: $160,000 – $200,000, depending on experience
• Comprehensive medical and dental coverage
• 401(k) plan
• Generous PTO and leave programs

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
 At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Senior Backend Engineer (Node.js / AWS)

Location: Oakland, CA (Remote) | Open to CA, OR, WA
Company: Fictiv

Build the Future of Manufacturing

Manufacturing is a $13 trillion industry—but much of it still runs on outdated, slow, and fragmented systems. Fictiv is changing that.

Since 2013, we’ve been building a cloud-based, AI-powered digital manufacturing platform that helps companies go from prototype to production faster than ever. Our platform combines intelligent software with a global network of vetted manufacturing partners—powering innovation across electric vehicles, robotics, and next-gen consumer products.

We’re growing fast and looking for engineers who want to solve complex, real-world problems at scale.

What You’ll Do

As a Senior Backend Engineer, you’ll help build and scale the systems that power our global manufacturing ecosystem:

• Design and develop highly available, scalable backend services in AWS
• Build and maintain event-driven, asynchronous systems using Node.js
• Create robust APIs (REST / GraphQL) powering customer-facing and internal tools
• Partner closely with product, frontend, and infrastructure teams to ship impactful features
• Contribute to technical design discussions and drive best practices across the team
• Debug production issues and improve system reliability
• Continuously improve code quality through testing, observability, and documentation

What You Bring

• 5+ years of backend engineering experience
• Strong skills in Node.js, JavaScript/TypeScript
• Experience building systems on AWS (SQS, Lambda, EC2, RDS, etc.)
• Solid understanding of distributed systems and event-driven architectures
• Experience designing and maintaining REST or GraphQL APIs
• Familiarity with SQL and NoSQL databases
• Commitment to writing unit and integration tests
• Knowledge of system design, caching, and security best practices (OWASP Top 10)
• Must be a U.S. citizen or lawful permanent resident (green card holder)

Nice to have:

• AWS certification
• Experience with high-scale or business-critical systems

How You Work

• You take ownership and deliver clean, maintainable, production-ready code
• You communicate clearly and collaborate across teams
• You’re proactive in solving problems—even outside your immediate scope
• You enjoy mentoring others and raising the bar for engineering excellence
• You stay curious and continuously learn new technologies and patterns

Why Fictiv?

• Work on real-world problems impacting global supply chains
• Join a fast-growing company at the intersection of AI, software, and manufacturing
• Collaborate with teams building products used by top hardware innovators
• Competitive compensation and benefits
• Flexible work environment (West Coast friendly)
• Minimal travel (0–10%)

Ready to Build Something That Matters?

If you’re excited about scaling systems, solving complex challenges, and shaping the future of manufacturing, we’d love to hear from you.

Salary Range:
$160,000 – $200,000 per year, depending on experience

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you’ve already mastered. At Fictiv, you’ll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role
Fictiv is a fast growing start-up based in San-Francisco, California - it was founded in 2013 and is revolutionising the $13 trillion manufacturing industry with a cloud-based, AI-powered platform. Fictiv’s software driven approach to manufacturing simplifies and accelerates the entire product development cycle, from prototype to production. The Fictiv Digital Manufacturing Ecosystem pairs intelligent workflow and collaboration software with a global network of highly vetted manufacturers. Fictiv’s combination of an easy-to-use cloud platform; design, quoting, billing and logistics systems; and an intelligent orchestration engine that manages our manufacturing partner network helps deliver high-quality mechanical parts at unprecedented speeds. At a time when manufacturing has become more global but remains rooted in outdated and time-intensive processes, Fictiv’s modern approach has proven to be a disruptive force in hardware manufacturing. Embraced as a trusted partner, Fictiv is transforming the way in which Silicon Valley innovators in electric and autonomous automobiles, medical robotics and consumer electronics deliver the next generation of products.

Fictiv is expanding it’s engineering team in Pune, India - we are looking for talented engineers to join us in building a highly available, performant system that scales globally with our fast-growing business.

What You’ll Be Doing

• Technical expertise – You are fluent in writing code, and possess a solid understanding of the technical domain and concepts. You have some experience in building highly available, business critical systems in cloud environments (AWS ecosystem preferred) using Node.js.
• Delivery – You consistently deliver high quality, maintainable, and defect-free code. You believe testing is an important part of creating quality software. Given an approach, you are able to deliver high quality, maintainable work (including code, tests, and documentation) without further assistance.
• Collaboration – You work well with adjacent teams and stakeholders to clarify understanding and solve problems. You proactively communicate the status of tasks and the impact on the project. You actively participate in technical design reviews and discussions.
• Team-oriented – You have a strong desire to help the team improve our collective craft. You assist in debugging production issues and handling blockers, even if you didn’t cause the problem.

Desired Traits

Your skills include -
- 3+ years of relevant experience
- Tech Stack: Node.js, JavaScript / TypeScript, GraphQL, and AWS services such as SQS, Lambdas, EC2 and RDS
- Proficiency with building backend APIs and integrations
- Experience and willingness to write unit and integration tests
- Experience developing/versioning/maintaining REST or GraphQL APIs
- Experience with SQL & No-SQL databases
- Experience with event systems such as queues, iPaaS, event buses
- Experience with distributed systems / caching / security (OWASP Top 10) is a strong plus

Interested in learning more? We look forward to hearing from you soon.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Excellent problem solving, decision-making and critical thinking skills.
Collaborative, a team player.
Excellent verbal and written communication skills.
Exhibits initiative, integrity and empathy.
Enjoy working with a diverse group of people in multiple regions.
Comfortable not knowing answers, but resourceful and able to resolve issues.
Self-starter; comfortable with ambiguity, asking questions and constantly learning.
Customer service mentality; advocates for another person's point of view.
Methodical and thorough in written documentation and communication.
Culture oriented; wants to work with people rather than in isolation.

You will report to the Director of IT Engineering

What You’ll Be Doing

• Interface with Business Analysts and Stakeholders to understand & clarify requirements
• Develop technical design for solutions Development
  
• Implement high quality, scalable solutions following best practices, including configuration and code.
  
• Deploy solutions and code using automated deployment tools
  
• Take ownership of technical deliverables, ensure that quality work is completed, fully tested, delivered on time.
  
• Conduct code reviews, optimization, and refactoring to minimize technical debt within Salesforce implementations.
  
• Collaborate with cross-functional teams to integrate Salesforce with other systems and platforms, ensuring seamless data flow and system interoperability.
  
• Identify opportunities for process improvements, mentor and support other developers/team members as needed.
  
• Stay updated on new Salesforce features and functionalities and provide recommendations for process improvements.

Desired Traits

• 5-6 years of experience in Salesforce development
  
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
  
• Have worked in Salesforce CPQ, Sales/Manufacturing Cloud, Case Management
  
• Experienced in designing and implementing custom solutions that align with business needs.
  
• Strong knowledge of Salesforce data modeling, reporting, and database design.
  
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
  
• Strong unit testing, functional testing and debugging skills
  
• Strong understanding of best practices
  
• Active Salesforce Certifications are desirable.
  
• Experience in Mulesoft is a plus
  
• Excellent communication skills and the ability to translate complex technical requirements into actionable solutions.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role-

We are seeking an experienced Logistics Coordinator to manage and support international and domestic logistics operations. The role will be responsible for coordinating import and export shipments, ensuring regulatory compliance, managing logistics partners, and supporting cross-functional teams to ensure timely and cost-effective delivery of goods.
The ideal candidate should have strong experience in international logistics operations, export/import documentation, and freight coordination.

You will report to the Lead-International Logistics.

What You’ll Be Doing

• Coordinate international export shipments from India to the United States and other global destinations.
  
• Support India domestic transportation operations and manage imports operations.
  
• Prepare, review, and maintain import/export documentation, including CI, PL, COO, EVD, SDF, SCOMET, SLI, AWB, BL/SWB, Shipping Bill documentation, BOE, and E-way bills.
  
• Arrange shipment bookings and pickups with courier companies, freight forwarders, airlines, shipping lines, and transport partners across air, sea, and road.
  
• Monitor cargo transit and ensure on-time delivery while proactively resolving shipment delays or logistics issues.
  
• Coordinate closely with customs house agents (CHA) to ensure smooth customs clearance and regulatory compliance.
  
• Handle shipping escalations, customs delays, and delivery issues, ensuring timely resolution and stakeholder communication.
  
• Maintain accurate import/export documentation records in compliance with regulatory and internal audit requirements.
  
• Provide freight quotations, tariff estimates, route planning, and transit time analysis to support the costing and operations teams.
• Coordinate with internal warehouse and 3PL partners to ensure smooth receiving, storage, packing, and dispatch activities.
• Analyze on-time delivery performance and transit times, and recommend improvements to enhance logistics efficiency.
• Verify freight invoices and support freight cost tracking and analysis.
• Manage relationships with freight forwarders, customs brokers, courier partners, and transport vendors to ensure efficient shipment execution.
• Collaborate with manufacturing partners and suppliers to ensure shipment readiness and adherence to shipping schedules.
• Work closely with cross-functional teams including Project Management, Quality, Costing, and Finance to ensure smooth logistics operations.
• Support team with pre-shipment and post-shipment documentation, vendor invoice verification, and audit requirements.
• Utilize ERP systems and logistics tools for shipment tracking and operational management.
• Identify opportunities for process improvements, cost savings, and operational efficiencies in logistics operations.
• Provide operational support and guidance to junior logistics coordinators if required.

Desired Traits

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• 5+ years of experience in international logistics, freight operations, or supply chain coordination.
• Strong knowledge of India’s import/export regulations, customs procedures, and EXIM documentation.
• Experience handling air and ocean shipments
• Familiarity with HS code classification, customs duties, valuation, export incentive schemes, country of origin requirements, and free trade agreements.
• Experience coordinating with freight forwarders, customs brokers, and transportation vendors.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Strong analytical, problem-solving, and organizational skills.
• Experience working with ERP systems and MS Office tools (especially Excel).
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Knowledge of EXIM customs compliance will be an added advantage.

Perks and Benefits

• Provident Fund
• Mediclaim and GPA Insurance
• Paid leaves
• And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

Impact in this Role:

We are seeking a detail-oriented and proactive Sourcing Intern to join our Strategic Sourcing team. In this role, you will support the team in identifying, evaluating, and managing suppliers to ensure we secure the best quality, cost, and delivery terms for the organization. This is an excellent opportunity to gain hands-on experience in strategic sourcing, supplier negotiations, and supply chain operations.

You will report to the Lead of Strategic Sourcing.

Areas of Responsibility:

Supplier Research & Identification: 

1. Assist in researching and identifying potential new suppliers/vendors across various categories.
2. Request for Quotation (RFQ) Support: Help prepare and distribute RFQs (Request for Quote), and RFIs (Request for Information) to prospective suppliers.
3.  Supplier Database Management: Maintain accurate and up-to-date supplier records in the procurement system, including contact information, pricing agreements, and performance documentation.
4. Market Research: Conduct market analysis to stay informed about industry trends, commodity pricing, and potential supply chain risks.
5. Purchase Order (PO) Support: Assist in issuing purchase orders and tracking order status to ensure timely delivery.
6. Vendor Communication: Serve as a point of contact for administrative follow-ups with suppliers regarding documentation, pricing clarifications, or delivery schedules.

Desired Traits:

1. Class of 2027, currently pursuing a Bachelor's degree or Master’s degree in International Economics and Trade, Business Administration, Management, Economics or related major.
2. Written & Spoken English skills, CET-6 is preferred.
3. Willing to learn.
4. Ability to work in teams and collaborate effectively with people in different functions.