MISUMI and Fictiv together provide a more complete manufacturing solution by combining MISUMI’s strength in configurable components with Fictiv’s digital sourcing and custom manufacturing capabilities. This allows teams to source both standard and custom parts through a more connected, efficient experience while improving speed, visibility, and supply chain flexibility.

Impact In This Role

The Product Support Engineer provides technical expertise and supports customers and internal stakeholders, with a focus on structural hardware and fasteners used in industrial automation. This role is responsible for resolving technical inquiries through the company’s system platform, supporting product managers with operational coordination, and contributing to product development, e-commerce content creation, category management, and promotional initiatives.

What You’ll Be Doing

Product Technical Support:

• Monitor and respond to technical inquiries via Misumi’s system platform, delivering timely and effective support to both external and internal stakeholders through email, phone, and virtual meetings.
• Address product-related questions, including specifications such as dimensions, mounting details, materials, tolerances, engineering calculations, and CAD data.
• Analyze customer requirements and recommend suitable alternatives or replacements using existing product offerings or supplier solutions, including BOM cross-referencing requests.
• Collaborate with customers and suppliers to investigate product issues, conduct inspections, and determine root causes of defects or performance concerns.
• Work with global headquarters and affiliated companies to support technical inquiries and product evaluations for internationally sourced products.
• Review and update product pages on the company’s e-commerce platform to ensure accurate, complete, and user-friendly information based on manufacturer’s catalogs.
• Support product managers with technical and operational coordination as needed.
• Provide technical guidance and training to internal teams, including support for new product page creation and ongoing staff development.

Business Development Support:

• Identify product information and obtain quotes from suppliers to quickly build the product for a one-off sourcing request from the customers.
• Identify opportunities to expand product lines based on sourcing activities and recommend additions to the e-commerce catalog.
• Participate in trade shows to promote product offerings and represent the company.
• Support sales activities by joining customer visits, conference calls, and training sessions (e.g., lunch-and-learn events).
• Assist product managers in developing and implementing new services to enhance business competitiveness.

Desired Traits

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field.
• Minimum of 4 years of experience in product support engineering or a similar role; experience with structural, framing, or fastener components is a plus.
• Strong verbal and written communication skills in English.
• Self-motivated, detail-oriented, and capable of managing multiple tasks and projects simultaneously.
• Solid understanding of manufacturing processes and equipment.
• Working knowledge of 3D CAD software and GD&T principles.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), collaboration tools (Slack, Teams), and BI tools.
• Ability to quickly learn ERP systems and internal operational processes.
• Experience with supporting e-commerce catalog management is preferred.
• Experience working in an international or cross-cultural environment is a plus.
  

Salary Range: $64,000 to $84,000 per year, based upon experience  

Interested in learning more?  We look forward to hearing from you soon.

Impact In This Role

As an Account Executive - Emerging Accounts, you will work closely with some of the most exciting companies in the world to help them bring amazing products to market. You will ensure Fictiv fully understands the customer’s requirements, challenges, and priorities to configure the optimal solution to address those requirements while improving their time to market.
You will work on identifying and developing prototyping opportunities and production-class manufacturing programs that allow our customers to develop, launch, and deliver products to market at speeds never before thought possible. Your proven leadership skills will be essential to coordinating the efforts of a highly capable Fictiv team and platform that supports you at every opportunity. You will deliver sales presentations and organize on-site meetings such as Sales meetings, quarterly business reviews, tech days, and other face-to-face meetings to build relationships and account know-how that help you manage and grow customer lifetime value. 
You will develop relationships at every level in an organization, from mechanical engineers to supply chain managers to C-level executives, to build trust and confidence in Fictiv as the “go-to” for all custom manufacturing needs. To enable these motions, you will eagerly engage in sales enablement and training activities to a) learn how to navigate Fictiv and do your job, b) learn our differentiated catalog offerings, and c) continue to learn and enhance your sales capabilities, including how to discover and understand customers more deeply. All of this aims to grow our wallet and mindshare within qualified accounts and hit our business targets. 

You will report to the Sr. Sales Director - Emerging Accounts 

What You’ll Be Doing

• Develop strategic account business plans for target accounts assigned to you in the Business Unit
• Prospect to build and maintain a healthy pipeline
• Identify and secure opportunities with prototyping, ramp, production and long-term, strategic manufacturing contracts
• Meet and exceed monthly, quarterly, and annual sales quotas
• Maintain accurate account and opportunity forecasting in Salesforce.com
• Lead and manage customer contract negotiations
• Build meaningful long term relationships with key customer decision makers
• Become a true expert in the product development needs, plans and challenges of your accounts
• Represent the company at trade shows, conferences, and industry events
• Help establish Fictiv’s reputation as a virtual contract manufacturer in the eyes of our most important customers
• Take responsibility for the overall success of your customers enlisting the correct Fictiv team members where appropriate

Desired Traits

• 3 to 5 years of sales experience with proven track record to work remotely and develop account plans, pipeline development
• BS/BA degree preferred
• Manufacturing experience is preferred
• Proven track record of meeting & exceeding monthly and quarterly targets
• Unparalleled verbal and written communication skills
• Strong communication skills
• Demonstrated track record of quickly building a new pipeline and managing a forecast to consistently exceed quota
• Strong negotiation and closing skills
• Demonstrated expertise with modern sales tools (CRM, Sequencing, Prospecting, Collaboration

Perks and Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs 
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Fictiv is continuing to expand our remote US workforce. Applicants from the following states are eligible to apply:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Salary Range: $75,000 base and $50,000 variable (uncapped) 

Interested in learning more?  We look forward to hearing from you soon.

Director of IT

Location: Schaumburg, IL (Onsite)

We are seeking a Director of IT to lead technology operations for our newly combined organization. This is a hands-on leadership role with two complementary mandates:

1. Complete a time-bound integration effort over the next 8–12 months, and

2. Build and run the IT function that will support the business long-term.

You will lead a globally distributed team of ~14 IT professionals across the U.S., India, China, and Mexico, and serve as the primary point of accountability for how effectively technology supports the organization day to day.

This role requires someone who can operate at both a technical and leadership level—capable of configuring systems, troubleshooting issues, and making architectural decisions, while also building a scalable, high-performing IT organization.

Key Responsibilities

IT Operations & Service Delivery

• Own day-to-day technology operations, ensuring business-critical systems are available, performant, and well-supported

• Establish and maintain service-level expectations and support workflows

• Build a unified IT support model across both legacy organizations

• Proactively monitor system health and resolve issues before they impact users

• Define and manage incident response processes, including severity levels, escalation paths, and communication protocols

Integration Leadership (8–12 Months)

You will take ownership of the remaining integration work, including:

• Identity consolidation into Microsoft Entra ID

• Migration from Google Workspace to Microsoft 365

• Okta decommissioning and application refederation

• CrowdStrike Falcon deployment across all endpoints

• Implementation of a next-generation SIEM platform

• Domain consolidation and rebranding support

You will be accountable for timeline, execution quality, and business continuity throughout this process.

Identity & Access Management

• Own and operate the Entra ID environment, including conditional access, MFA, administrative units, and dynamic groups

• Maintain SSO and SCIM provisioning across SaaS platforms

• Lead migration of applications from Okta to Entra ID

• Conduct access reviews and enforce least-privilege principles

Endpoint & Device Management

• Manage Microsoft Intune across macOS, iOS, and Windows devices

• Own device compliance policies, configuration profiles, and application deployment

• Maintain Apple Business Manager integration and lifecycle management

• Standardize device configurations across the combined environment

Security Operations

• Own CrowdStrike Falcon, including prevention policies, host groups, workflows, and incident response

• Operate and mature a next-generation SIEM, including:

  • Data ingestion and connector configuration

  • Detection rule development and tuning

  • Threat hunting and reporting workflows

• Oversee integration between endpoint telemetry and SIEM

• Manage incident response processes and third-party SOC relationships

• Help define the long-term security operations strategy

Collaboration & Productivity Platforms

• Administer Slack Enterprise Grid, including workspace structure, integrations, and retention policies

• Manage Teams and/or Zoom for internal and external collaboration

• Administer the Microsoft 365 environment (Exchange Online, SharePoint, OneDrive)

• Maintain limited Google Workspace environments where required

Team Leadership

• Lead and develop a global IT team, establishing unified processes and operating rhythms

• Build a collaborative culture across both legacy organizations

• Identify skill gaps and hiring needs as the environment stabilizes

• Mentor team members and develop future leaders

• Foster a service-oriented mindset focused on responsiveness and follow-through

Vendor & Budget Management

• Own vendor relationships across Microsoft, CrowdStrike, Slack, SIEM providers, and others

• Manage and optimize the IT budget, including license rationalization and cost control

• Lead contract negotiations and renewals

• Provide visibility into IT spend and cost drivers

Qualifications & Experience

Required Technical Expertise

• CrowdStrike Falcon (EDR, prevention policies, workflows, telemetry)

• Next-generation SIEM platforms (Splunk, Chronicle, LogScale, Elastic, or similar)

• Microsoft Entra ID / Azure AD (SSO, MFA, federation, SCIM)

• Microsoft Intune (macOS, iOS, Windows device management)

• Microsoft 365 (Exchange, SharePoint, OneDrive)

• Slack Enterprise Grid administration

• Strong understanding of DNS (MX, SPF, DKIM, DMARC) and SaaS environments

Experience

• 10+ years in IT operations, infrastructure, or systems engineering

• 5+ years leading IT teams

• Experience supporting 200+ users across multiple locations

• Proven experience with M&A, integration, or environment consolidation

• Track record of balancing hands-on work with leadership responsibilities

Leadership Traits

• Service-first mindset with a focus on enabling business productivity

• Hands-on approach to both technical and operational challenges

• Ability to navigate ambiguity and drive progress

• Strong communication skills with technical and non-technical stakeholders

• Willingness to engage in both strategic and day-to-day work

Compensation

• Salary Range: $190,000 – $230,000 per year, depending on experience

Additional Information

• Location: Onsite in Schaumburg, IL

• Travel: Up to 10% globally

• Work Authorization: Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder)

Why This Role

This position plays a central role in completing a critical integration and establishing a long-term IT function that supports the organization at scale. You will have direct influence on systems, processes, and team structure that impact the entire business.