Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

The General Affairs Manager ensures smooth operations at HQ and fulfillment sites by managing facilities, procurement, infrastructure, and employee welfare.

What You Will Do 

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.

Basic Qualifications  

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Project Management: Responsible for planning, executing, and monitoring general affairs projects.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.
• Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Preferred Qualifications 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As our Staff Machine Learning Engineer for Coupang Media Group, Ads Quality, you will be responsible for developing, designing machine learning models, optimization algorithms and new product features for our advertising platform. 

The Coupang Media Group (CMG) is responsible for providing vendors that sell their products on Coupang a host of marketing products and services.  We launched Product Ads performance advertising marketplace late in 2018.  We have grown rapidly to over 10,000 active advertisers and 150M daily ad impressions in only 5 months’ time. Our group is responsible for advertising brands and products inside our e-commerce website. To get an idea of how valuable that is, both Alibaba and Amazon make more money on advertising than on selling products.  

This is an opportunity to be part of building up a new development organization with strong revenue potential inside a successful company. We’re building full-stack engineering teams to handle large scale advertising problems, including real-time behavioral targeting, auctioning and bidding systems and search based advertising. 

We are in the growth phase of the organization, so you’ll be a part of managing the transition from growth phase to enterprise processes. 

In this role you will be responsible for innovating and building our new ad quality stack for our ads platform  and eventually extend it into a full ad exchange, DSP, and SSP. We currently handle about 1bn impressions per day from internal traffic alone. 

What You Will do

• Design features and build large-scale machine learning models and systems to improve ad targeting, relevance, ranking, and engagement 
• Design and implement large-scale ML systems for search ranking, semantic retrieval, query understanding, and personalized product discovery using state-of-the-art techniques such as transformer-based models, contrastive learning, and vector search
• Drive innovation in search relevance and user intent modeling using large language models (LLMs), embedding-based retrieval, and multi-modal learning
• Build and optimize ML pipelines using tools such as Apache Spark, Airflow, Kubeflow, and MLflow, ensuring reproducibility, scalability, and operational excellence
• Define and track key performance metrics to evaluate model impact and identify high[1]leverage opportunities for improvement
• Collaborate cross-functionally with product, engineering, and data science teams to align technical solutions with business goals and customer experience
• Mentor and grow engineering talent, fostering a culture of technical excellence, experimentation and continuous learning

Basic Qualifications

• Bachelor's degree in computer science, electrical engineering, mathematics, statistics or closely related fields
• 4 years of professional experience in applied machine learning
• Experience in machine learning, deep learning, and statistical modeling
• Proficiency in Python and/or Java, with experience in building production grade ML systems

Preferred Qualifications

• Master’s or PhD in relevant technical fields
• Experience with search systems, information retrieval or recommendation engines
• Experience with LLMs, embeddings, and vector search technologies
• Experience with cloud platforms such as AWS, Google Cloud Platform including services like Vertex AI, BigQuery or SageMaker
• Experience working in startup or high-growth environments
• Proven ability to lead-cross-functional teams and deliver results in a multicultural, global organization
• Hands-on experience with modern ML frameworks such as TensorFlow, PyTorch, Scikit[1]learn, Keras, XGBoost, LightGMB, and H2o.ai
• Experience with ML lifecycle tools such as MLflow, Kubeflow, Weights & Biases, or Amazon SageMaker
• Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders
• Demonstrated ability to work independently and manage ambiguity in fast-paced environments

General Description of All Benefits

• Annual bonus is 0-20% of the base salary
• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• 6 weeks Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com.

Requisition ID: R0072711

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

Company Introduction  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.  

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.  

 We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.  

 Role Overview  

 As our Staff Machine Learning Engineer for Coupang Media Group, Ads Quality, you will be responsible for developing, designing machine learning models, optimization algorithms and new product features for our advertising platform.   

The Coupang Media Group (CMG) is responsible for providing vendors that sell their products on Coupang with a host of marketing products and services.   Our group is responsible for advertising brands and products inside our e-commerce website. 

This is an opportunity to be part of building up a new development organization with strong revenue potential inside a successful company. We’re building full-stack engineering teams to handle large scale advertising problems, including real-time behavioral targeting, auctioning and bidding systems and search-based advertising.    

In this role you will be responsible for innovating and building our new ad quality stack for our ads platform and eventually extend it into a full ad exchange, DSP, and SSP. 

What You Will do  

• Design features and build large-scale machine learning models and systems to improve ad targeting, relevance, ranking, and engagement   
• Develop new techniques for automated mechanisms, e.g. automated bidding, query expansion etc. for improving advertising platform efficiency
• Develop new techniques for providing suggestions for advertisers to identify opportunities in the marketplace and improve their return on investments
• Architect our machine learning platform at internet scale   
• Effectively lead projects across teams and mentor the junior developers  
• Work with product and sales teams to design and implement new ad product features   

Basic Qualifications  

• 8+ years of industry software engineering experience in machine learning, statistics, information retrieval   
• Deep knowledge in machine learning, deep learning, and statistical modeling  
• Excellent communicator, both to technical and business audiences  
• Strong problem-solving skills  
• Self -starter and innovator who likes to solve complex problems  
• Proven track record of taking ownership and successfully delivering results  
• Ability to deal with ambiguity in business and technology  
• Ability to work in multi-cultural, cross functional team  
• Bachelors’ degree in computer science, engineering, mathematics, physics, science or equivalent   

 Preferred Qualifications  

• Experience working with AWS (Amazon web services)  
• Experience with advertising systems/Search advertising/Advertising Marketplace   
• Experience working in startups   

Pay & Benefits   

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.  

The base pay for this position ranges from $142,000/year in our lowest geographic market to $309,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.  

General Description of All Benefits

• Annual bonus is 0-20% of the base salary
• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• 6 weeks Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate.

Job Requisition ID: R0072710

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

• Proactively drive the execution of end-to-end data platform, data quality roadmap for Search & Discovery ML efforts
• Take ownership, consolidate and optimize the Search & Discovery core data logging, processing, and ML model training pipelines
• Develop and scale data infrastructure that powers batch and real-time data processing, monitoring, and debugging for ML experiments
• Drive design and implementation of scalable ML based ranking system and online ML inference services
• Build strong cross-functional partnerships with Data Scientists, Analysts, Product Managers, Indexing Platform Engineers, Ranking Engineers and Data Platform Engineers to understand both the offline and online needs and deliver on those needs
• Research, analyze and select technical approaches for solving difficult and challenging development and integration problems, coach and mentor other engineers in process and methodologies

Basic Qualifications

• Bachelor's degree in computer science, electrical engineering, mathematics, statistics or
  closely related fields
• 8 years of professional experience in applied machine learning
• Experience in machine learning, deep learning, and statistical modeling
• Proficiency in Python and/or Java, with experience in building production grade ML
  systems

Preferred Qualifications

• Computer science fundamentals: data structures, algorithms, performance complexity, and implications of computer architecture on software performance (e.g., I/O and memory tuning)
• Experience with Big Data tools and ETL frameworks (Hadoop, Hive, Presto, Spark, Scala, Apache Airflow, etc.)
• Experience with ML frameworks such as Tensorflow and Pytorch
• Experience with deploying highly robust and scalable data pipelines processing petabytes of data
• Experience in managing mission critical services with high throughput and low latency
• Experience with integrating applications and platforms with cloud technologies (i.e, AWS and GCP)
• Strong verbal and written communication skills
• Ability to conduct meetings and make professional presentations, and explain complex concepts and technical material to non-technical users
• Experience with machine learning platform for search & discovery related rankings is a strong plus

Pay & Benefits

Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $174,000K/year to $299,000K/year. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

"Other Compensation" includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers.

If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com.

Job Requisition ID: R0069890

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

조직 소개

쿠팡페이의 Fintech Privacy팀은 개인정보보호 및 개인신용정보보호 관련 법령 준수사항을 점검하고 검토하는 팀입니다.쿠팡페이가 전자금융거래업을 영위하는 회사로서 준수하여야 할 신용정보법, 개인정보보호법, 전자금융거래법, 정보통신망법 등에 대한 풍부한 이해 및 업계 실무에 대한 경험을 바탕으로 고객의 개인(신용)정보를 보호하기 위해 회사의 정책을 수립하고 이를 운영하 및 감독기관 대응 등의 진행합니다. 

업무 내용 

• 개인(신용)정보보호 정책/관리체계 수립 및 운영 업무 (교육, 규정 개정 등)
• 개인(신용)정보보호 관련 내부통제 활동 (점검 및 서비스 개선안 도출, 수탁사 점검 및 관리)
• 정보보호 상시평가 수행 및 개인(신용)정보 관련 규제기관 대응
• 개인(신용)정보보호 관련 인증(ISMS-P, ISO27001, PCI-DSS 등) 수검 지원

자격 요건 

• 핀테크, 금융회사, 신용정보회사, 마이데이터, 커머스 회사 등의 개인(신용)정보 업무 실무 경험
• 최소 10 년 이상의 (개인/신용) 정보보호 직무 경험을 보유하신 분
• 금융업 규제 환경 및 ISMS-P, PCI/DSS, ISO에 대한 이해가 가능하신 분

우대 사항 

• ISO / ISMS-P / PCI-DSS 인증 심사원 자격증
• 영어 능통자

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy/   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupangpay.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled reputation for being a leading and reliable force in global commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As a Senior Executive Assistant you will provide comprehensive support for key executives across Coupang’s tech organization. This role is responsible for diverse administrative tasks from daily calendar and meeting management to strategic and special projects. The ideal candidate will be an organized self-starter that skillfully prioritizes and artfully juggles multiple demands with sound judgement and attention to detail. Candidate must demonstrate resourcefulness, timeliness, and ability to proactively anticipate needs with a minimum amount of direction in a fast-paced environment. Capable of working across organizations and with diverse personalities required. The ideal candidate will be an experienced Executive Administrative professional who is looking for their next big opportunity to grow & advance their career. They will be a fast learner with experience working with little to no guidance using sound judgement in a fast paced, goal-oriented, and ever-changing work environment. They will also have strong prioritization abilities to complete a high volume of complex tasks autonomously, and a history of establishing mechanisms to simplify or streamline processes and establish structure. The ideal candidate will be a detail-oriented planner with the demonstrated ability to communicate and respond effectively and efficiently while maintaining flexibility, a sense of humor, and most importantly grace under pressure.

What You Will Do

• Complex Calendar Management for Senior Director-level Executives requiring coordination across the company's international locations 
• Organizing, executing, and assisting with team activities (staff meeting, all-hands meetings, and team social events)
• Coordination with EAs across international locations to schedule and manage multi-location meetings
• Support key team initiatives, playing a part as a project coordinator. Duties may include: support with expanded staff meetings, meeting logistics (both internal and external), presentations, management of shared team information and resources on intranet/portals
• Assist in coordination of travel arrangements and expense reporting for business travel including but not limited to booking flights, hotel and local transportation, providing agendas and itineraries, and arranging passport/visa requirements if necessary
• Work on special projects
• Event planning and coordination

Basic Qualifications

• BA/BS Degree
• Strong communication (written and verbal), detail-oriented, highly organized and ability to work across functions with executives (both internal & external)
• Minimum of five years of administrative experience, in a fast paced environment
• Minimum of five years experience in Microsoft Office Suite applications, Word, Excel, PowerPoint, and SharePoint, and Google Workspace
• Strong written and verbal communications
• Experience working globally for a large, tech, and/or start-up company
• Capacity to work with different international time zones and overtime, as needed
• Tech savvy - Excel skills and can learn new tools quickly

Preferred Qualifications

• Demonstrated ability to organize, multi-task, and problem solve issues while managing competing priorities and commitments to deadlines.
• Proven track record demonstrating ability to work effectively with minimal supervision.
• Ability to quickly learn organizational structure and the objectives of the team.
• High levels of integrity and discretion.
• A terrific work ethic accompanied by an ever-positive, get-it-done attitude
• History of creative problem solving, analytical skills, ability to work well collaboratively and under pressure
• Experience creating and/or supporting presentation development for senior management
• Highly proficient in organizing worldwide travel
• Detail-oriented and ability to complete work assignments with a high degree of quality
• Ability to manage multiple tasks and assist multiple team members at the same time

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $89K/year in our lowest geographic market to $153K/year in our  highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Annual bonus is 0-20% of the base salary
• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com

Job Requisition ID: R0072553

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

회사 소개 

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.    

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.   

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.  

직무 소개 

본 포지션은 쿠팡 및 국내외 자회사의 로켓배송 및 오픈마켓 등의 매출과 정산에 대한 회계처리 전반에 대해서 설계하고 수행하는 핵심 역할입니다. 단순히 일일 거래를 처리하는 수준을 넘어, 차세대 재무 시스템 최적화를 주도하고 프로세스 표준화를 통해 전사적 운영 효율성을 극대화합니다. 글로벌 회계 표준(US GAAP/IFRS)과 엄격한 내부 통제(SOX)를 바탕으로 조직의 재무 건전성을 확보할 역량 있는 전문가를 모십니다.

업무 내용 

[O2C & Settlement Operations]

• End-to-End O2C process: 고객의 주문부터 수익 인식, 정산까지의 O2C(Order to Cash) 전 과정의 정책 수립 및 운영
• O2C process 표준화 및 중앙화: 신규 비즈니스 확장 및 변경에 따른 거래를 면밀히 점검하고, 그룹 가이드라인에 부합하는 회계 처리 통일 및 프로세스 중앙화를 주도함
• Aging 기반 채권/채무 관리: 정기적인 Aging Report 분석 및 모니터링을 통해 내부 AR/AP 전표 처리 현황을 점검하고, 적시 관리를 통한 벤더/셀러 관계 및 채권채무 건전성 유지

[Accounting Closing & Reporting]

• 회계결산 수행: IFRS 및 US GAAP 기준에 부합하는 월·분기·연도별 AP 결산을 수행하며 재무제표의 무결성 확보
• 재무 정합성 검증: GL 계정 명세서 작성 및 잔액 대조(Reconciliation)를 통해 채권 및 매출 처리의 정합성 검증
• 글로벌 리포팅 및 분석: 이해관계자를 위한 결산 리포트 작성 및 BS/PL 증감 원인 분석(Variance Analysis)을 통한 재무 인사이트 제공

[Audit & Compliance Management]

• 내부 통제 및 SOX 거버넌스: US SOX 기준에 부합하는 내부 통제 프레임워크를 설계, 실행하고, 부정 방지를 위한 통제 체계 고도화
• 내·외부 감사 수검: 외부 회계 감사, 내부 감사 및 정부 기관의 감사 요구사항에 능동적으로 대응하며 수검 과정 수행
• 리스크 모니터링 및 대응: 결산 및 지급 프로세스 상의 잠재적 리스크를 선제적으로 파악하고, 내·외부 이해관계자와의 전략적 소통을 통해 이슈 해결

[Process Innovation & Digital Transformation]

• 재무 시스템 최적화 주도: 전사적 재무 시스템 구축 및 고도화 업무의 핵심 인력으로 참여하여 현업 중심의 프로세스 설계 및 안정화 지원
• 디지털 프로세스 혁신: 수동 업무의 자동화(SQL,Alteryx등) 및 워크플로우 재설계를 통해 업무 협업 모델 최적화

자격 요건 

• 5-8년의 재무회계 관련 업무 경력을 보유하신 분
• 회계관련 자격증을 갖고 계시거나 회계학을 전공하신 분
• 내외부 이해관계자와의 원활한 업무 협업이 가능한 수준의 영어 소통 가능하신 분
• SOX 통제, 내부 감사 및 그룹 회계 정책에 대한 높은 이해도를 보유하신 분
• 대량의 데이터/수치화 된 자료를 능숙하게 다룰 수 있는 데이터처리 능력을 보유하신 분
• SAP사용 경험 및 활용 능력을 보유하신 분
• 프로세스 효율성 및 사용자 경험 개선에 중점을 둔 프로세스 혁신 마인드를 보유하신 분

우대 사항 

• 복잡한 비즈니스 요건을 실무적인 시스템 기능으로 변환할 수 있는 분석적 역량 보유자
• S/4 HANA 시스템 구축 프로젝트 참여 경험자 또는 사용 경험이 있으신 분
• SQL, 분석툴 사용 경험을 보유하신 분
• 동종업계 경험을 통해 쿠팡의 비즈니스 파악이 빠르게 가능하신 분
• 다국적 팀 구성원과 협력하여 조직 내 변화와 성장을 주도할 수 있는 리더십 보유자

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

직무 소개 

쿠팡 리테일 패션조직은 다양한 카테고리의 이해와 경험을 바탕으로 로켓배송 상품의 셀렉션 buying, 신규브랜드 build-up, 카테고리/벤더 managing을 통하여 쿠팡 고객들의 니즈를 충족시키는 동시에 패션 트렌드를 지속적으로 제시해 나갑니다. 셀렉션 프로그램 매니저는 Fashion Selection Excellence팀의 PM으로써 목표시장, 고객니즈, 경쟁환경에 대한 이해를 기반으로 Selection의 성장을 위한 인사이트를 제공하고, 상품 경쟁력을 끊임없이 강화하기 위해서 우선순위 소싱 전략과 타겟 달성을 위한 성장 전략 수립을 리딩합니다. 무한한 성장 가능성을 갖고 있는 쿠팡의 패션 사업부에서 새로운 도전의 기회를 잡으시길 바랍니다.

업무 내용 

• 패션 카테고리별 특성에 기반한 마켓 조사를 통한 셀렉션 전략 수립 및 효율성 개선
• 상품 셀렉션 갭 파악 및 확대 리드
• 셀렉션 성공 지표를 만들기 위한 온보딩 프로세스 및 카탈로그 개선
• 패션 팀 운영 지원 및 관린 - 이슈 해결 기반 단기, 중장기 프로세스 개선 

자격 요건 

• 학사학위 이상의 10년 이상의 비즈니스 전략, 기획수립 경험이 있으신 분 
• 엑셀 등 데이터 처리 역량과 데이터 분석 능력을 보유하신 분
• 다양한 신규 프로젝트를 리드해 보신 분 
• 문제 해결 능력 및 중/장기 관점에서의 개선 및 계획 수립 경험

우대 사항 

• 마켓 리서치, 플래닝 경험이 있으신 분
• Power BI, Tableau를 통한 데이터 분석이 가능하신 분
• 패션 시장 현황 및 유통 전반에 대한 폭넓은 지식을 보유하신 분

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.

조직 소개

쿠팡은 두 가지 유형의 고객을 소중하게 생각합니다. Coupang.com에서 제품을 구매하는 사람과 우리 마켓플레이스에서 제품을 판매하는 사람인 판매자입니다. 당사의 기술 및 비즈니스 전문가 팀은 판매자 경험과 성공에 중점을 두고 있습니다. 판매자가 쿠팡 서비스에 참여하는 모든 사람의 성공을 위한 핵심 동인이라고 믿기 때문입니다. 쿠팡 마켓플레이스는 제3자 판매자를 위한 성장 엔진이며 현재 쿠팡 GMV의 거의 40%에 기여하고 있습니다. 우리는 차세대 글로벌 마켓플레이스 구축을 위한 강력한 이니셔티브와 함께 미국, 중국 및 유럽의 글로벌 판매자를 영입하고 있습니다.

쿠팡의 Marketplace Platform 팀은 당사의 벤더와 타사 판매자가 상품을 당사 카탈로그에 게시하고, 주문을 처리하고, 지불을 받을 수 있도록 하는 Marketplace 플랫폼의 설계 및 개발을 주도할 "Staff, Back-end Engineer"를 찾고 있습니다. 전통적인 소매 모델에 내재된 마찰 없이. 귀하는 전 세계적으로 수천만 개의 제품에 액세스할 수 있는 수만 명의 판매자를 수용할 수 있는 확장성이 뛰어난 분산 시스템을 구축하고 당사를 통해 판매자에게 엔드 투 엔드 판매 경험을 제공하는 최적의 솔루션을 설계해야 합니다. 상품 출판, 주문 이행, 배송부터 결제까지 플랫폼. B2B 전자 상거래 부문을 혁신하기 위해 응용 프로그램을 구축하는 고도로 기술적이고 기업가적인 팀에 합류하게 됩니다. 설계, 구현 및 테스트에서 문서화, 제공 및 유지 관리에 이르는 전체 개발 주기에 종단 간 참여하게 됩니다. 새로운 또는 기존 기술과 도구의 사용을 평가하고 결정하며 주니어 개발 엔지니어를 지도하고 멘토링합니다.

업무 내용

• 플랫폼 selection, 기술 아키텍처 설계, 애플리케이션 설계 및 개발, 테스트 및 배포에 이르는 전체 개발 주기에 적극적으로 참여합니다.
• 정확성, 확장성 및 고성능을 갖춘 시스템을 개발합니다.
• 팀과 협력하여 Seller Intelligence 플래폼 s/w application을 정의하고 설계, 개발합니다.
• 피처 개발/ 요구사항/ 우선순위를 정의하고 실행하기 위해 PO 및 운영팀과 협력합니다.
• 팀 내 주니어 개발 엔지니어에게 기술 가이드를 제공합니다.

자격 요건 

• 컴퓨터 공학 학사 학위 또는 이와 동등한 학위 소지자
• 7년 이상의 소프트웨어 개발 경험 보유자
• 오픈소스 소프트웨어를 사용하여 분산 아키텍처 시스템에 대한 설계, 개발 경험 5년 이상자
• Java, Python, Scala 등 하나 이상의 프로그래밍 언어에 능숙한 자
• Hadoop, Spark와 같은 대규모 분산 프레임워크를 사용한 아키텍처, 디자인 패턴/스타일에 대한 깊은 이해를 보유한 자
• RDBMS(MySQL, PostgreSQL, SQL Server) 및 HBase, MongoDB, Dynamo DB, Cassandra와 같은 NoSQL 데이터베이스에 대한 깊은 지식
• 대용량 어플리케이션의 서비스 지향 아키텍처 및 데이터 처리에 대한 깊은 이해를 보유한 자
• SDLC 전반에 대한 경험 보유 자

Who We Are?

At Coupang we value two different types of customers: the people who purchase the products on Coupang.com, and the people who sell their products in our marketplace, sellers. Our teams of technical and business experts are focused on the seller experience and success, as we believe the sellers are the key drivers for the success of everyone engaged with Coupang service. Coupang Marketplace is an engine of growth for our third-party sellers, and they are now contributing to nearly 40% of the Coupang’s GMV. We have started to onboard global sellers from US , China and Europe with strong initiatives for building a next generation Global Marketplace.

Marketplace Platform team at Coupang is looking for a “Staff, Back-end Engineer” to lead the design and development of Marketplace platform that allows our vendors and third-party sellers to publish their merchandise to our catalog, fulfill orders and get paid, without the friction inherent in the traditional retail model. You will be responsible for building highly scalable, distributed systems to accommodate tens of thousands of sellers with access to tens of millions of products world-wide, and for designing the optimal solutions to provide the sellers with end-to-end sales experiences through our platform from publishing goods, fulfilling, shipping orders to payment. You will join a highly technical and entrepreneurial team building applications to disrupt the B2B e-commerce segment. You will participate in the full development cycle, end-to-end, from design, implementation, and testing to documentation, delivery and maintenance. You will evaluate and make decisions around the use of new or existing technologies and tools, and you’ll coach and mentor junior development engineers.

Responsibilities:

• Actively work with team through the full lifecycle of solution, including platform selection, technical architecture design, application design and development, testing and deployment.
• Provide technical tips to other programmers in the team.
• Develop analytics with a mind toward accuracy, scalability and high performance.
• Actively work with team to define, design, and develop software applications for Seller intelligence platform
• Actively work with team to review the engineering design and drawings
• Works cross-functionally with PO and operational team to define and drive feature enhancements/requirements/prioritization
• Have the obsession to drive a better customer experience through everything that we do here at Coupang.
• Raise the bar on functionality, flow, consistency, usability, and simplicity.

Requirements:

• Bachelor’s Degree in Computer Science or equivalent degree.
• 7+ years software development experiences;
• 5+ years hands-on experience with designing and developing on distributed architecture systems up to Tera/petabyte data handling using Open Source software.
• Expert with one or more programming language such as Java/Python/Scala
• Understanding of architectural principles and design patterns / styles using parallel large-scale distributed frameworks such as Hadoop / Spark
• Deep knowledge of RDBMS (MySQL, PostgreSQL, SQL Server) and NoSQL databases such as HBase, MongoDB, Dynamo DB, Cassandra
• Demonstrates broad knowledge of technical solutions, design patterns, and code for medium/complex applications deployed in Hadoop.
• Thorough understanding of service-oriented architectures and data processing in high-volume applications. Full SDLC experience (requirements gathering through production deployment).

전형 절차 및 안내사항

전형 절차

• 서류전형 > 1차 면접 > 2차 면접
• 모든 면접은 비대면 화상면접으로 진행됩니다.
• 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.

참고 사항

• 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
• 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
• 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반 사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.

개인정보 처리방침

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.
• https://www.coupang.jobs/kr/privacy-policy

서류 반환 정책

• 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
• 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
• 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
• 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일 간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Coupang Ads is responsible for providing vendors that sell their products on Coupang with a host of marketing products and services. We launched the Product Ads performance advertising marketplace in late 2018.  We have grown rapidly into a multi-billion USD ads business over the past few years, and we continue to grow fast. Our org is responsible for advertising brands and products on our e-commerce platform, a crucial aspect of our business that rivals the success seen by giants like Alibaba and Amazon. 

The Ads Relevance team, a key part of the Ads organization, is at the forefront of developing cutting-edge AI/ML models to deliver contextually relevant advertisements to Coupang's customers. Rather than chasing "the best" in a vacuum, our team pursues optimal and practical engineering. To achieve the highest possible relevance quality within given resources, we foster a collaborative environment where we study the latest literature, engage in deep discussions, and conduct diverse experiments together. 

Our tech stack for achieving optimal relevance is broad and sophisticated, spanning the latest Large and Small Language Models (LLMs), two-tower embedding models (TTMs), and DNN models. We are constantly striving for technical excellence across these domains to push the boundaries of what's possible. 

At Ads Relevance, we thrive on data-driven decision-making and experimentation. In an era of rapid AI evolution and the emergence of next-gen tools like coding agents, we embrace new challenges with agility. We foster a culture of horizontal collaboration and open idea-sharing to stay ahead in this fast-paced landscape. We are looking for passionate individuals who are eager to create better ad experiences and contribute to our innovative team.

Qualifications

• Over 5 years of industry experience in software engineering, specializing in machine learning, language modeling, recommendation systems, and information retrieval.
• Strong problem-solving skills through scientific approaches such as observation, hypothesis, experimentation, evaluation, and analysis.
• Ability to quickly keep up with the latest research trends and apply them to production.
• Ability to accelerate AI model development lifecycles by leveraging coding agents such as Claude Code and Devin.
• Proficient in writing logical and technical documentation.
• Ability to work effectively in multicultural, cross-functional teams.
• Bachelor's degree in computer science, engineering, mathematics, physics, science, or equivalent. 

Preferred Qualifications

• Industry Experience in the advertising, recommendation systems, or search engine domains.
• Master's or Ph.D. degree in computer science, engineering, mathematics, physics, science, or equivalent. 

Recruitment Process and Others

Recruitment Process

• Application Review - 1st Virtual Interview - 2nd Virtual Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.
• https://privacy.coupang.com/en/land/jobs/

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupangpay.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.

조직 소개

본 직무는 Coupang Ads 조직의 백엔드 개발자로서 쿠팡 광고 플랫폼의 새로운 기능을 개발 및 설계하는 역할을 수행하게 됩니다. 쿠팡은 세계 최고 수준의 광고 비즈니스를 구축하기 위한 투자를 하고 있으며, 쿠팡 웹사이트 및 모바일 앱 상에 위치한 주요 구좌에 연관성 있는 광고를 운영하고 있습니다. Coupang Ads 조직은 쿠팡의 판매자 및 공급자에게 셀프서비스 광고 운영 기능을 제공함으로써 쿠팡의 광고 솔루션을 보다 성장시키기 위한 차세대 프로덕트 및 서비스를 개발 중에 있습니다.

Coupang Ads 조직은 쿠팡의 광고 상품을 구현할 수 있는 시스템과 인프라를 개발할 열정적인 소프트웨어 개발자를 찾고 있습니다. 본 직무에는 그린필드 프로젝트 개발과 낮은 레이턴시 및 고가용성(availability) 서비스, 확장가능한 시스템, 프로그래매틱 연동을 위한 API 개발이 포함됩니다. 또한, 풀기 어려운 문제를 파악 및 해결하여 시스템의 확장성(scalability)과 신뢰성(reliability)을 향상시키는 작업과 효율적인 리소스 운영도 요구됩니다.

낮은 레이턴시와 높은 확장성을 갖춘 분산 서비스 개발에 관심이 있으신 분, 세계 최고 수준의 쿠팡 광고 비즈니스 구축이라는 큰 기회의 일원이 되고 싶으신 분, Coupang Ads 조직은 이러한 서비스를 함께 개발할 리더를 찾고 있습니다.

업무 내용

• 비즈니스가 원하는 결과물을 기술적 솔루션으로 해석하고 구현하여 비즈니스의 니즈를 충족
• 광고주향 캠페인 관리와 리포팅을 위한 확장가능하고 고성능의 마이크로 서비스 기반의 백엔드 서비스 개발 설계, 개발 및 운영
• 프론트엔드 개발자, 제품 관리자, 데이터 분석가, UX 디자이너를 포함한 cross-functional 팀과 긴밀하게 협업하여 원활하고 효율적인 솔루션을 제공함
• 광고 플랫폼의 다양한 구성 요소와의 원활한 통합을 위해 강력하고 안전한 API를 구현
• 복잡한 문제를 간단하고 간단한 솔루션으로 분해하고 효율적으로 커뮤니케이션하여, 팀이 우선순위에 따라서 빠르게 움직일 수 있는 기술적인 해결책 도출
• 중요한 시스템 문제를 깊이 파고들어 유사한 근본 원인을 선제적으로 해결하고 운영 우수성의 기준을 제고
• 새로운 기술, 테크닉 및 업계 최신 동향을 조사 및 파악하며, 조직에 솔루션 제공 및 플랫폼 전반의 가치제안 및 효율 개선
• 개발, 개선 및 테스트 프로젝트의 요구사항 및 프로세스, 절차 정의
• 코드 리뷰를 수행하고 팀의 주니어 멤버를 멘토링

자격 요건

• Computer Science/Engineering 관련 전공분야의 BA/BS 학위가 있는 분
• 알고리즘, 데이터 구조 및 설계 패턴에 대한 깊은 이해를 바탕으로 한 소프트웨어 개발 경력 8년 이상인 분
• 웹 기반 소프트웨어 아키텍쳐, 분산 시스템 및 메시지 기반 아키텍쳐에 대한 깊은 이해가 있는 분
• RESTful, GraphQL, GRPC API 및 마이크로서비스 아키텍처 설계 및 개발에 대한 전문 지식이 있는 분
• 데이터베이스 시스템, 데이터 웨어하우징 개념 및 언어(SQL, NoSQL)의 경험이 있는 분
• 장애 허용 및 모니터링 기능이 있는 대규모 운영 시스템 경험이 있는 분
• 뛰어난 문제 해결 및 디버깅 기술을 보유한 분
• 효과적인 의사소통 능력과 팀에서 협업할 수 있는 능력이 있는 분

우대 사항

• 광고 및 이커머스 도메인 경험이 있는 분
• 적정 규모의 빅데이터 그리고/또는 머신러닝 경험이 있는 분
• AWS, Azure 또는 Google Cloud와 같은 클라우드 플랫폼 경험이 있는 분
• 컨테이너화 및 오케스트레이션 도구(예: Docker, Kubernetes)에 대한 경험이 있는 분
• 소프트웨어 개발팀 리더 경력이 있는 분
• 애자일 소프트웨어 개발 경험이 있는 분
• Spring, Java, Kotlin, Node.js, Kafka, Redis, Hive, Hadoop, Spark, ElasticSearch 에 대한 경험이 있는 분

전형 절차 및 안내사항

전형 절차

• 서류전형 > 1차 면접 > 2차 면접
• 모든 면접은 비대면 화상면접으로 진행됩니다.
• 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.

참고 사항

• 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
• 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
• 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반 사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.

개인정보 처리방침

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.
• https://www.coupang.jobs/kr/privacy-policy

서류 반환 정책

• 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
• 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
• 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
• 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일 간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

Role 1. This role is responsible for the centralized management of all major customer incidents in Coupang Taiwan and serves as the core incident management and program management function within Customer Incident Management (CIM). The role oversees the handling, tracking, and coordination of major and high‑risk incidents to ensure consistent responses, transparent progress, and controlled risk. In addition, the role leads cross‑functional process and governance improvement initiatives derived from major incidents to drive systemic improvement and enhance operational stability and customer trust.

Role 2. This role is responsible for preventing the recurrence of major incidents by addressing issues at their root cause. Through deep analysis of incident‑driven customer and operational pain points, the role defines and drives targeted improvement and prevention mechanisms. By leveraging data analysis, incident reviews, and cross‑functional collaboration, the role leads root cause analysis, process optimization, and governance improvements to ensure effective implementation and measurable outcomes. The role aims to continuously reduce the risk of major incidents while enhancing overall customer experience and operational stability.

What You Will Do 

Role 1.

• Centrally manage major customer incidents, serving as the core management role for customer incident management
• Act as the program management lead for major incidents and high‑risk situations by coordinating cross‑functional resources, timelines, and decision‑making processes
• Establish standardized incident handling and follow‑up frameworks to ensure clear workflows, transparent progress, and traceable outcomes
• Plan and drive cross‑functional process and governance improvement initiatives derived from major incidents to enable long‑term systemic improvement
• Partner closely with Customer Service, Product, Operations, Legal, Finance, and other teams to ensure effective execution of incident handling and improvement plans
• Build and maintain SOPs, internal wikis, governance processes, and points‑of‑contact (POC) lists related to incident and program management
• Regularly consolidate and report major incident status, risk assessments, improvement progress, and recommendations to leadership

Role 2.

• Lead root cause analysis for major incidents and high‑impact issues, thoroughly assessing their impact on both customers and operations
• Design and drive incident prevention and improvement initiatives across processes, policies, and systems to reduce recurrence risk
• Leverage and apply DSAT analysis to identify the underlying drivers of customer dissatisfaction and translate insights into actionable improvements
• Proactively analyze data using multiple tools and data sources, such as Zendesk, BTS, and Power BI, and initiate internal investigations when needed
• Partner closely with Customer Service, Product, Operations, and Technology teams to ensure improvement initiatives are practical and effectively implemented
• Define and track success metrics for improvement initiatives to ensure measurable impact and sustained results
• Systematically identify and prioritize opportunities to strengthen preventive mechanisms and reduce the likelihood of future major incidents

Basic Qualifications 

• Bachelor’s degree in business, marketing, data analytics, information management, or a related field
• 5+ years of experience in customer experience management, customer service, customer success, operations, process improvement, or incident analysis
• Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT
• Strong analytical skills and structured thinking with the ability to conduct deep‑dive problem analysis
• Ability to independently analyze data and translate insights into actionable recommendations
• Proficiency in data analysis tools and incident analysis methodologies
• Proven ability to collaborate cross‑functionally and influence stakeholders to drive improvements

Preferred Qualifications

• Master’s degree in a related field
• Experience handling complex complaints, escalations, or consumer protection cases
• Hands‑on experience with CX metrics and analysis frameworks, including DSAT, VOC, and NPS
• Experience working in e-commerce, logistics, or high-growth environments
• Experience leading process optimization, quality improvement, or governance initiatives
• Familiarity with analytical and visualization tools such as Zendesk, BTS, and Power BI
• Experience in e‑commerce, platform businesses, customer service environments, or complex operations
• Proficiency in written and spoken Mandarin with working proficiency in English

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/  

 Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 
  

Role Overview 

The Taiwan Data, Analytics & AI team is the engine driving Coupang’s rapid expansion in the Taiwan market. Our mission is to transform massive datasets into actionable intelligence and automated systems that power business decisions. As we scale, we are transitioning from foundational growth to a sophisticated enterprise AI ecosystem. We are building the next generation of data services that ensure every stakeholder across the Taiwan organization has access to high-integrity, automated, and intelligent insights.

As a Staff Machine Learning Engineer, you will be a technical leader responsible for the architecture and automation of our regional data intelligence layer. Your primary focus will be bridging the gap between raw data and organizational knowledge. You will lead the automation of our Knowledge Base, govern the integrity of our core metrics, and scale our analytics services to support the entire Taiwan organization.

This is a high-impact role where technology meet business, and you will design systems that not only provide data but ensure that the "truth" behind the data is refreshed, accurate, and easily accessible through AI-driven interfaces and help us become true AI first Analytics Organisation.

What You Will Do

• Automated Knowledge Engineering: Design and implement end-to-end ML pipelines to automate the creation and maintenance of a centralized Knowledge Base, utilizing LLMs and RAG (Retrieval-Augmented Generation) to synthesize complex business logic.

• Metric Integrity & Governance: Develop systemic checks and automated validation frameworks to ensure the integrity of business metrics. You will be the architect of a "Single Source of Truth," ensuring definitions remain consistent across all AI and reporting services.

• AI-Driven Pipeline Automation: Architect "Self-Healing" data pipelines using AI tools to automate schema mapping, error detection, and recovery. Implement LLM-powered agents to generate, optimize, and document ETL code, reducing manual engineering overhead.

• Scalable AI Services: Architect and scale existing Data and Analytics services to handle the increasing demands of the entire Taiwan organization, ensuring high availability and low-latency access to insights.

• Feedback & Refresh Loops: Build automated feedback mechanisms to identify "stale" content or drifting metric definitions. You will design the workflows that ensure both new and existing knowledge content is refreshed regularly based on user behavior and data shifts.

• Systemic Optimization: Drive innovation in semantic retrieval and query understanding to allow non-technical stakeholders to interact with complex data layers using natural language.

• Enablement & Training: Act as a force multiplier by enabling and training various reporting functions (Finance, Ops, Marketing). You will create the tools and frameworks that allow these teams to self-serve with high confidence.

• Technical Mentorship: Lead by example in code quality, system design, and experimentation. Mentor senior and mid-level engineers, fostering a culture of technical excellence and continuous improvement.

Basic Qualifications

•  Bachelor’s degree in Computer Science, Mathematics, Statistics, or a related technical field.

• 8+ years of professional experience in software engineering and applied machine learning (with at least 2 years in a Staff or Lead capacity).

• Proficiency in Python or Java, with deep experience building production-grade ML systems and scalable data pipelines.

• Strong experience with SQL and big data technologies (e.g., Spark, Presto/Trino, Airflow).

Preferred Qualifications

• Advanced Degree: Master’s or PhD in a relevant technical field.

• AI/LLM Expertise: Proven track record of deploying Large Language Models (LLMs), vector databases, and embedding-based retrieval systems in a production environment.

• Automated Management: Experience with AI-powered data management tools (e.g., automated data profiling, AI-driven data catalogs, or LLM-assisted SQL generation).

• Enterprise Scaling: Experience transitioning data organizations from "growth-phase" scripts to "enterprise-phase" robust microservices.

• Cloud Proficiency: Hands-on experience with AWS or GCP (SageMaker, Vertex AI, BigQuery).

• MLOps Mastery: Experience with ML lifecycle tools like MLflow, Kubeflow, or Weights & Biases to manage model lineage and data drift.

• Communication: Exceptional ability to communicate technical roadmaps to non-technical business leaders and influence cross-functional stakeholders in a fast-paced, global environment.

Type of work model 

• Hybrid 

Details to consider 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
   

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   

Role Overview:

• Drive the highest quality of architecture and design of data pipeline and system.
• Draw a roadmaps and vision for the scalable and robust growth of the online serving platform.
• Collaborate with other engineering teams to make the platform open and extensible to unlock innumerable opportunities for innovations.
• Align with stakeholders and lead engineers on mission critical projects.
• Decompose complex problems into simple, straightforward solutions.
• Leverage knowledge of internal and industry best practices in design.
• Deep-dive and handle critical system issues.
• Collaborate with other teams to make the platform open and extensible to unlock
• innumerable opportunities for innovations.

• Minimum 12 years of experience working on software design and development in Java.
• Hands-on experience with designing, building, and deploying scalable, high available systems.
• Large system architecture design and development experience.
• Experience with cloud computing with AWS.
• Experience of developing container-based testing environment.
• Experience with Java / IntelliJ / Spring environment.

Type of work model 

• Hybrid / Onsite / Remote working 

Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.  

Details to consider 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

회사 소개 

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.   

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.   

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.  

조직/직무 소개 

쿠팡이츠 Eats SAM팀은 주요 F&B 브랜드의 성장을 책임지는 Revenue Owner 조직입니다. 본 포지션은 브랜드의 거래액(GMV) 성장과 광고 매출을 동시에 관리하며, 사업 전략 수립부터 실행까지 End-to-End로 리딩합니다. 파트너사의 운영 효율, 노출/전환 성과, 광고 효율을 종합적으로 분석하여 브랜드의 장기 성장을 설계합니다. 또한, 내부 유관부서와 협업하여 데이터 기반의 사업 방향을 수립하고 실행하는 핵심 역할을 수행합니다. 

업무 내용 

• 브랜드 사업 총괄 및 P&L 관리
  • 브랜드별 GMV·Ads 매출 목표를 수립하고, 연간·분기 사업 계획 및 KPI 중심 성과를 관리
  • 손익 기반의 사업 구조를 설계하며, 이를 토대로 성장 전략을 도출하고 실행 리드
  • 주요 브랜드사와 장기적 파트너십 구축
• 통합 세일즈 전략 수립
  • 브랜드별 성장 단계에 맞는 통합 세일즈 전략 설계 (입점 확대, 노출/전환 개선, 광고 상품 믹스 등)
  • 신규 광고 상품 제안 및 업셀링/크로스셀링 리딩
  • 대형/핵심 파트너 대상 직접 협상 및 계약 주도
• 데이터 기반 컨설팅 및 퍼포먼스 개선
  • 파트너/스토어/카테고리/채널 단위 지표 분석을 통한 성과 검증
  • ROI, 전환율, 광고 효율 기반의 개선안 도출 및 플랜 실행
  • Merchant Fault, Online Rate, 노출-클릭-주문 Funnel 등 구조적 문제 진단과 퍼포먼스 개선
• 전략 수립 및 신규 기회 발굴
  • 시장 및 경쟁사 분석 기반 성장 기회 발굴
  • 신규 카테고리/브랜드/광고 패키지 기획
  • 중장기 로드맵 수립 및 실행 관리

자격 요건 

• 7년 이상의 B2B/B2C 세일즈, 제휴, 사업개발 또는 Brand Management 경험이 있는 분
• 광고 세일즈 또는 퍼포먼스 마케팅에 대한 이해 및 실무 경험이 있는 분
• KPI 및 P&L 기반 성과 관리 및 사업 목표 달성 경험이 있는 분
• 데이터 기반 문제 정의 및 실행 전략 수립/추진할 수 있는 역량을 보유한 분
• 사업 제안서 작성 및 C-Level 대상 프레젠테이션 역량을 보유한 분
  

우대 사항 

• F&B 브랜드 대상 B2B 세일즈 경험이 있는 분
• O2O, 이커머스, 디지털 광고 업계 경험이 있는 분
• 광고 ROI 및 퍼포먼스 분석 경험이 있는 분
• 빠르게 변화하는 환경에서 성과를 만들어낸 경험이 있는 분
• 데이터 기반 의사결정 및 분석 툴 활용 역량을 보유한 분

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy/   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

Role Overview  

You will provide legal support across various international legal initiatives, including Coupang Intelligent Cloud, Coupang’s AI cloud computing service, in an extremely fast-paced, dynamic and constantly challenging environment. We are looking for passionate builders who can provide actionable legal advice under urgent deadlines and project manage various teams to implement creative solutions and achieve results.  

What You Will Do

• Technology and commercial transactions: Lead and execute on a variety of country-specific, regional, and global technology and commercial transactions, including drafting, reviewing, and negotiating complex technology and commercial contracts in English and Korean. You will be hands-on with end-to-end responsibility for legal support and will be required to work in partnership with our Procurement, Engineering, Security, Compliance and other teams. 
• Advisory: You will be a legal problem solver, providing practical, business-oriented legal advice on a broad range of legal issues related to cloud services and AI development, including commercial, regulatory, and policy matters. You will lead and execute as an all-around legal strategy on both day-to-day and long-term legal goals, including support for product and services development, commercial arrangements, contracts, terms of use, privacy matters, intellectual property and licensing, open-source software, information security and the interpretation of contractual terms and rights and obligations.  
• Third party legal risk management: Contribute to developing and implementing third-party legal risk management frameworks to set the standards for third party contracting with vendors across Coupang. This will include: (1) developing policies and procedures for minimum vendor contract standards and requirements, (2) setting legal risk assessment, review, and approval requirements for vendor contracts, (3) being a central point of contact to oversee and monitor compliance with the third-party legal risk management framework, and (4) building awareness across legal, corporate support, and business teams to improve contract standards and risk assessment and management of vendor relationships across Coupang. 
• Collaboration: You will work closely with internal business leaders and Procurement, Engineering, Security, Privacy, and Compliance stakeholders located in Korea and the U.S. You will exemplify strong individual ownership and deft project management, with the ability to appropriately prioritize matters under strict deadlines and with minimal oversight.      

Basic Qualifications

• Qualified lawyer in the U.S., Korea or common law jurisdiction (e.g., England, Australia, Singapore) with 6+ years post-qualification legal experience, both in-house and private practice. 
• Experience negotiating commercial agreements across supply chain, enterprise hardware and software, data center and cloud services, professional services and other critical supplier relationships. 
• Experience providing legal support for tech product development (AI/IT).  
• Familiarity with AI and LLM-related legal and contracting issues, including data use and training restrictions, IP rights, and risk allocation. 
• Demonstrable interest in diving deep to learn new technologies.  
• Bilingual Korean/English language ability with full professional fluency in English.   
• Strong and effective communication skills, both oral and written. 

Preferred Qualifications

Recruitment Process and Others 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.  
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.  
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. 
• This is a contract position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.  

https://privacy.coupang.com/en/land/jobs/  

Document Return Policy 

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.  
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable. 

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

회사 소개 

CLS (Coupang Logistics Services)는 택배사업, 화물운송, 화물주선, 물류창고, 화물분류 등 종합 물류 서비스를 제공하는 쿠팡의 물류전문 계열사입니다. CLS 는 국토교통부로 지정 받은 택배운송사업자로서 전국단위의 배송캠프에서 업계 최초로 도입한 분류작업전담인력과 직영 전문 배송직 쿠팡친구, 그리고 전국 단위 택배 영업점을 통해 고객에게 최적의 배송서비스를 제공하면서 쿠팡의 로켓배송을 완결하는 역할을 담당하고 있습니다. 로켓배송을 통해 미래 물류의 혁신을 이끌어 온 종합물류서비스 기업으로서 CLS 는 로켓배송의 노하우, 인프라, 네트워크 등을 연계하여 물류 혁신을 통한 더 나은 고객감동을 만들어 나갈 것입니다.

직무 소개 

CLS Automation Maintenance 팀은 쿠팡 서브허브 센터 내 자동화 설비가 안정적으로 운영될 수 있도록 유지보수, 점검, 개선 활동을 수행하는 조직입니다. 컨베이어, 오토소터 등 핵심 자동화 장비의 성능을 최적화하여 센터 운영의 효율성과 안정성을 높이는 역할을 담당합니다. 일일 장애 대응과 예방 점검을 통해 운영 리스크를 최소화하며, 협력사와의 긴밀한 소통을 통해 설비 품질을 지속적으로 개선합니다. 이러한 활동을 통해 쿠팡 라스트마일 물류 운영 혁신에 직접 기여하고 있습니다.

업무 내용 

• 서브허브 자동화 설비(컨베이어, 휠소터, 틸트소터, F-RAT, 스파이럴베이어 등) 점검·진단·유지보수 수행    
• 자동화 설비 장애 발생 시 원인 분석 및 트러블슈팅 진행    
• 설비 협력사와의 커뮤니케이션을 통한 개선 활동 추진    
• 자동화 및 유틸리티 설비의 주간·월간 예방 점검 및 개선 과제 수행    
• 설비 운영 및 유지보수 이력 관리와 관련된 각종 보고서 작성    
• 엔지니어 교육 프로그램 기획 및 역량 개발 관련 활동 진행    

자격 요건 

• 기계설비 분야 3년 이상 경력이 있으신 분    
• 기계 관련 기능사 이상 자격증을 보유하신 분    
• 컨베이어, 오토소터 등 자동화 설비 개선 경험이 있으신 분    
• 주·야간 교대근무 및 지역 순회점검 근무가 가능하신 분     

우대 사항 

• 자동화 설비 Set-up(휠소터, CBS, 틸트 트레이 소터 등) 경험이 있으신 분
• 물류센터 또는 제조 공장의 기계설비 설계 및 현장 정비 경험이 있으신 분
  
• Spare Parts 관리 경험 및 ERP 기반 자재 관리 경험이 있으신 분

담당 지역

• 담당 지역에 위치한 서브허브 센터 순회 점검
•  West 팀: 인천, 부천, 김포, 시흥, 고양, 파주 등
• 세부 담당 지역은 변동이 있을 수 있습니다.

근무 형태

• 주/야간 로테이션 근무
• 주간조: 08:00 ~ 19:00 / 오후조: 13:00 ~ 24:00 / 야간조: 21:00 ~ 08:00 
• 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 전화면접 - 대면(화상)면접 - 건강검진 - 최종 합격 
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 
  • 고용형태는 정규직으로 수습기간 12 주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다.

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupangls.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

회사 소개 

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.   

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.   

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.  

직무 소개 

Director, Brand Management [Fashion] 는 훌륭한 리더이자 뛰어난 커뮤니케이터, 그리고 협상가로서 쿠팡 리테일 사업에 대한 판단력을 가지고 복잡한 문제에서 핵심 원인과 현상을 분석하고 해결 방안을 도출해 내는 리테일(로켓 배송) 사업의 핵심 멤버입니다. 리테일 파트너들과의 전략적 관계를 구축하고, 핵심 협상 조건을 도출하며, 매출과 수익 증대의 관점을 가지고 셀렉션, 벤더 협상, 재고 관리, 운영 효율, 그리고 프로그램 관리 등 다양한 영역에서 리테일 사업의 성장과 수익을 리드합니다.

업무 내용 

• 리더로서 담당하는 사업 비전을 전략적으로 제시하며, 내/외부 주요 파트너들의 이해관계에 대한 이해를 바탕으로 전략적 관계 발전을 수행
• 마켓내의 탑 브랜드의 성공적인 입점 협상 및 그 브랜드들의 지속가능한 성장을 위한 기회요소들을 개발
• 뛰어난 협상력과 우수한 사업적 판단력의 리더십으로 복잡한 문제를 단순하게 분리해 내고 분석하여, 외부 리테일 업체의 임원 및 고위 이해관계자들과 원활히 업무를 추진하고 성공적으로 협상 수행
• 다양한 장애물 속에서, 비즈니스 목표를 추진하고 진행 상황을 명확하게 보여주어, 내부 이해 관계자로 부터의 지원을 이끌 어 내는 능력
• 리더십, 사업에 대한 분석 및 사업적 판단, 협상, 운영 전반에 높은 관심과 뛰어난 역량을 보유하고, 고객에게 세계적인 수준의 쇼핑 경험을 제공을 목표로, 사업 운영에 필요한 지표에 대한 기준을 수립하고, 영업, 마케팅, 재고, P&L 관리 등 비즈니스 프로세스 전반에 걸쳐 필요한 가이드를 제공하고 실행
• 체계적인 접근으로 개선을 이루어 내고 새로운 기회를 적극 활용하여 사업의 성장과 고객의 만족 개선.

자격 요건 

• 학사학위 이상의 보유자로 비즈니스 전반 경력 최소 10 년 이상인 분
• 매니저 경험 및 P&L을 포함한 비즈니스 End-to-End를 성공적으로 다룬 경험을 바탕으로 문제 해결을 위해 Hands-on 할 수 있는 분
• 리테일과 이커머스 시장, 제품군의 일류 글로벌/현지 브랜드와 지속적인 관계를 구축하고 협상을 유리하게 이끌어 낸 경험이 있는 분
• 검증 가능한 탁월한 분석 역량을 갖추고 이를 바탕으로 조직에 영향력을 발휘할 수 있는 분

우대 사항 

• 최 우선 가치인 고객경험을 극대화하기 위해 기존의 형성되어 있는 업계 관행을 과감하게 혁신하고 도전했던 경험이 있는 분
• 기술에 호기심이 많고 시스템을 통한 업무 단순화 및 변화를 주도적으로 이끌어낸 경험의 보유하신 분
• 설득력 있고 명료한 문서 작성 및 열정적이고 설득력 있는 태도로 아이디어를 제시할 수 있는 강력한 커뮤니케이션 능력/경험 보유하신 분
• 국/내외 임원급 업체 대표와 탁월한 협상 경험이 있는 분
• 빠른 실행력과 실패를 두려워하지 않는 용기가 있는 분  

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As our Fashion Brand Management, you will play a pivotal part in Coupang’s Retail (Rocket delivery) business. With sound judgement in Retail business, you will analyze complex problems and phenomena to identify root causes and solutions, and serve as a great leader, exceptional communicator, and negotiator.

In the key areas of Retail business including Brand Management, Business Planning (Program Management), and Selection Planning, you will build strategic relationships with our retail partners and set conditions for negotiations that can improve our revenue and profit, driving growth and profit of our Retail business as well as world-class customer experience. Our mission is to create a world where people ask, “how did we ever live without Coupang?”.

What you will do

• As a leader, provide a strategic vision for the business you run, and build and develop strategic relationships with internal/external key partners based on thorough understanding of their interests.
• Successfully onboarding negotiation of Market’s Top brands and build the momentum for sustainable business growth.
• With leadership rooted in strong negotiation capabilities and outstanding judgement, break down complex problems into simpler components and analyze them to conduct seamless and successful cooperation and negotiations with executives and high-level stakeholders of external retail companies.
• Ability to drive the business goal within various obstacles and show the clear visibility of progress and get support from the internal stakeholders.
• Show keen interest and excellent capabilities in terms of leadership, business analysis and decision making, negotiation, and operation. Set up standards for the metrics required for business operation, with an aim to deliver a world-class shopping experience. Provide and implement guidelines necessary for the overall business process ranging from sales, marketing, inventory, and P&L management.
• Achieve improvements through a systematic approach and utilize new opportunities without hesitation to drive business growth and enhance customer satisfaction.
• Hire the best talents and nurture them into future leaders who can develop, launch and run new businesses.

Basic Qualifications

• Bachelor’s degree or higher and at least 10 years of experience in the field of business
• Ability to provide “hands-on” leadership to solve problems based on experiences with playing a managerial role and successfully handling end-to-end aspects of a business, including P&L
• Experience in establishing long-lasting relationships with top-notch global/local brands in the retail and eCommerce market and leading successful negotiations with them
• Ability to influence the organization with strong and verifiable analytical skills
• Experience in managing/building a team and hiring team members including your subordinate employees
• Extensive experience managing and negotiating supplier relationships in Korea

Preferred Qualifications

• Experience in taking on challenges and acting decisively to innovate existing practices in order to maximize customer satisfaction, which is our top priority
• Interest in technologies and experience in driving an initiative to simplify tasks and bring about changes through systematization
• Strong communication skills/experiences that help preparing persuasive and clear documents and providing ideas in a passionate and convincing manner
• Experience in conducting an excellent negotiation with a high-level representative of a domestic/global company
• Ability to act rapidly and courageously without fear of failure
• Fluency in both English and Korean preferred, but not required.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

회사 소개 

쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.   

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.   

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.  

직무 소개 

가구 및 홈퍼니처 리테일 비즈니스의 핵심 리더로서, 국내외 주요 가구 브랜드 소싱 및 파트너십을 총괄하고, 셀렉션·매출·수익성(P&L)·운영 효율 전반을 책임지는 역할입니다. 본 포지션은 뛰어난 브랜드 소싱 역량, 협상력, 사업적 판단력을 기반으로 Top-tier 가구 브랜드 유치, 장기적 파트너십 구축, 고객 경험을 극대화하는 상품 및 가격 경쟁력 확보, 쿠팡 가구 카테고리의 지속적인 성장을 이끌게 됩니다.

업무 내용 

• 가구/홈퍼니처 사업 전반의 비전과 중장기 전략을 수립하고, 브랜드 파트너 및 내부 이해관계자의 니즈를 아우르는 전략적 관계 구축
• 국내외 프리미엄·메이저 가구 브랜드 소싱 및 입점 협상 주도, 브랜드별 성장 전략(가격, 셀렉션, 물류, 재고, 프로모션) 설계 및 실행
• 복잡한 가구 유통 구조(제조·물류·설치·A/S 등)를 고려한 고난도 협상 및 계약 조건 도출 (마진 구조, 독점/우선 조건, 공급 안정성 등)
• 매출·이익 성장을 목표로 셀렉션 전략, 재고 운영, 가격 정책, 운영 효율화를 종합적으로 리드
• P&L 책임 하에 가구 사업의 핵심 KPI를 정의하고, 영업·마케팅·물류·재고·고객경험 전반에 대한 기준 수립 및 실행 관리
• 다양한 제약과 장애물 속에서도 명확한 목표와 진행 상황을 공유하여 내부 조직의 공감과 실행을 이끌어내는 리더십 발휘
• 지속적인 프로세스 개선과 신규 기회 발굴을 통해 가구 구매 고객의 만족도와 신뢰도 향상 달성
• 우수한 가구/리테일 인재를 채용·육성하여 장기적으로 쿠팡 가구 사업을 이끌 차세대 리더 양성

자격 요건 

• 학사학위 이상의 보유자로 리테일 또는 소비재 비즈니스 관련 경력 10년 이상인 분
• 가구, 홈퍼니처, 리빙, 또는 유사한 내구재 카테고리에서 브랜드 소싱 및 비즈니스 End-to-End(P&L 포함) 운영 경험한 분
• 국내외 가구 브랜드 및 제조/유통 파트너와의 지속적인 협업 및 협상 성공 경험한 분
• 복잡한 비즈니스 문제를 구조화하고 실행 가능한 해법으로 전환할 수 있는 탁월한 분석 역량 있는 분
• 팀 채용, 관리, 성과 관리, 육성 등 조직 리더십 경험 보유한 분
• 전략 수립에 그치지 않고 Hands-on으로 실행을 주도할 수 있는 분 

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: CS Learning & Development Specialist

Position Overview
We are looking for a CS Learning & Development Specialist. This role will be responsible for 
developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence.

Key Responsibilities

- Training & Development 
Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher trainings, and skill enhancement workshops. 
Develop and maintain training materials such as manuals, e-learning modules, and interactive learning content to ensure relevance and effectiveness. 
Work with stakeholders to identify training needs, customize learning solutions, and assess training effectiveness through feedback and performance analysis. 

 
- Knowledge Management 
Manage and update the Knowledge Management (KM) system to ensure accuracy, relevance, and alignment with process updates, policy changes, and product launches. 
Enhance structure, searchability, and usability of the knowledge base to boost agent productivity and reduce resolution time. 
Gather insights from agents and stakeholders to refine content and implement enhancements based on user needs. 

 
- Quality Assurance 
Implement quality monitoring processes, conduct audits across multiple customer interaction channels (call, email, chat), and ensure adherence to service standards. 
Analyze QA data to identify service quality, CSAT and areas for improvement, providing targeted feedback and coaching to OSP. 
Organize calibration sessions with QA teams and OSP to maintain consistent evaluation standards, working closely with operations to develop performance improvement strategies. 

Qualifications & Requirements
- Experience: 
At least 3 years of experience in Training, Quality Assurance, or Knowledge Management.
Experience in an E-commerce or BPO customer service environment.
Familiarity with ticketing systems (e.g. Zendesk).

- Skills:
Ability to manage multiple projects in a fast-paced environment.
Excellent communication and collaboration skills.
Strong problem-solving abilities and critical thinking.
Ability to analyze performance data and develop actionable insights.

- Education: 
Bachelor's degree in business, education, communications, or languages field.

- Work Schedule:
This role follows a 365-day rotational schedule, with standard working hours of 9:00 AM to 6:00 PM, including weekends and public holidays on a rotational basis, subject to adjustment based on operational workflow.

Position

Senior Principal, Account Management (SMB)

Company Introduction

About Rocket Now

Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)

About CP One Japan

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.

Role Overview 

We are seeking a strategic and results‑driven sales strategy leader to support the next phase of growth for our food delivery business in Japan. This role will play a critical part in shaping how we scale our Small and Medium‑sized Business (SMB) sales organization from Tokyo to nationwide, while supporting a large, multi‑hundred‑person Field Sales team. You will translate complex data into clear insights and practical sales strategies, partnering closely with senior stakeholders and cross‑functional teams. This is a highly visible role that combines strategic thinking, execution excellence, and people leadership in a fast‑growing, dynamic environment.

What You Will Do

• Develop and refine sales strategies and execution plans for a large‑scale Field Sales organization
• Plan and lead key projects related to merchant acquisition and regional expansion initiatives
• Analyze market trends and competitive dynamics to generate actionable insights
• Conduct performance analysis and provide consultative recommendations by merchant, region, and sales channel
• Prepare, manage, and present project and performance reports to support leadership decision‑making
• Partner closely with cross‑functional teams (Sales, Marketing, Operations, Product, Finance) to ensure smooth project execution
• Collect, structure, and analyze large datasets to support strategic and operational decision‑making
• Manage and lead team members while aligning priorities across a complex stakeholder landscape

Basic Qualifications

• Fluent‑level proficiency in Japanese
• 15+ years of experience in strategic planning, program management, sales operations, sales analysis, or field sales
• 3+ years of people management experience, including leading senior or experienced team members
• Strong logical thinking and problem‑solving skills with a structured, data‑driven approach
• High proficiency in MS Office tools (Excel, PowerPoint, etc.), with strong presentation capabilities
• Proven ability to extract insights from data and translate them into practical business strategies

Preferred Qualifications

• Business‑level proficiency in English and/or Korean
• Experience working in startup or high‑growth environments
• Strong sense of ownership with the ability to manage multiple priorities simultaneously
• Ability to thrive in fast‑paced, evolving organizations with changing business needs
• Experience working with large sales organizations and senior executive stakeholders

Recruitment Process and Others  
 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Working Conditions 

• Employment Type: Full time employee
• Probationary Period: 3 Months
• Other details will be provided separately

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  
• Details will be provided separately after receiving your application by email and/or during the job interview.

Equal Opportunities 

Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: 

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. 
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. 
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. 
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. 
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. 

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ 

Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add) 

• Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

회사 소개 

CLS (Coupang Logistics Services)는 택배사업, 화물운송, 화물주선, 물류창고, 화물분류 등 종합 물류 서비스를 제공하는 쿠팡의 물류전문 계열사입니다. CLS 는 국토교통부로 지정 받은 택배운송사업자로서 전국단위의 배송캠프에서 업계 최초로 도입한 분류작업전담인력과 직영 전문 배송직 쿠팡친구, 그리고 전국 단위 택배 영업점을 통해 고객에게 최적의 배송서비스를 제공하면서 쿠팡의 로켓배송을 완결하는 역할을 담당하고 있습니다. 로켓배송을 통해 미래 물류의 혁신을 이끌어 온 종합물류서비스 기업으로서 CLS 는 로켓배송의 노하우, 인프라, 네트워크 등을 연계하여 물류 혁신을 통한 더 나은 고객감동을 만들어 나갈 것입니다.

직무 소개 

OPEX팀은 고객 감동 실현을 목표로 Middle mile과 Last mile 전반의 물류 프로세스를 설계하고 개선하는 조직입니다. 본 포지션은 쿠팡 물류 프로세스를 데이터 기반으로 분석하여 운영 효율과 서비스 수준을 동시에 향상시키는 역할을 담당합니다. 현장 실행 가능성을 중심으로 개선안을 도출하고, 실제 운영에 정착될 수 있도록 유관 부서와 긴밀히 협업합니다. 다양한 프로젝트와 테스트를 통해 쿠팡의 물류 경쟁력 강화를 직접적으로 이끌어갈 수 있는 기회를 제공합니다.

업무 내용 

• 물류 운영 관리 및 프로세스 최적화를 통한 서비스 수준 향상
• 운영 개선 과제 발굴 및 물류 비용 절감을 위한 비즈니스 기회 도출
• 신규 물류 프로젝트 및 테스트에 대한 데이터 시뮬레이션 주도
• 핵심 성과 지표(KPI) 설정 및 물류 관련 데이터 분석·보고
• 공급망 관리 및 유관 부서 협업을 통한 운영 인사이트 도출
• 물류 시스템 개선 과제 정의 및 효율성 증대를 위한 전문적 지원

자격 요건 

• 물류, 운영, 공급망 관리 또는 유관 분야에서 7년 이상의 실무 경험이 있으신 분
• 피플 매니징의 경험이 있으신 분
• 데이터 기반 분석을 통해 프로세스 개선 또는 운영 최적화 경험이 있으신 분
• Microsoft Excel 등 데이터 분석 도구를 활용한 업무 수행이 가능하신 분
• 다양한 유관 부서와의 협업 및 커뮤니케이션 경험이 있으신 분

우대 사항 

• 이커머스 또는 물류/유통 업계에서의 근무 경험이 있으신 분
• SQL 또는 데이터 분석 도구를 활용한 분석 경험이 있으신 분
• 물류 시스템 또는 운영 자동화 프로젝트 참여 경험이 있으신 분
• 복잡한 운영 환경에서 문제를 구조화하고 개선안을 도출한 경험이 있으신 분

전형 절차 및 안내 사항 

• 전형 절차 
  • 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
  • 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
  • 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다. 

• 참고 사항 
  • 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
  • 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
  • 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
  • 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
  • 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. 

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy/   

서류 반환 정책   

1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다. 
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupangls.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.  
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다. 

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

직무 소개

쿠팡 광고사업부 Acquisition Sales 조직의 LT팀은, 이미 쿠팡에서 활발히 활동 중인 다양한 카테고리의 중소형 셀러를 대상으로 데이터 기반의 전략적 접근을 통해 광고 성장을 이끌어내는 팀입니다. 비대면 세일즈 방식을 활용해 쿠팡 광고 상품과 최적 운영의 솔루션을 제안하고, 잠재 광고주가 지속적으로 성장할 수 있는 방향성을 함께 설계합니다. 디지털 광고 영업 커리어를 시작하는 분들에게는, 성과를 만드는 구조와 세일즈의 기본기를 탄탄하게 익히며 빠르게 성장할 수 있는 최적의 출발점이 되는 역할입니다.

업무내용

• Coupang Ads를 처음 도입한 광고주를 대상으로 맞춤형 광고 컨설팅을 제공하고, 성공적인 온보딩을 통해 빠르게 성과를 경험하며 지속적으로 솔루션을 활용할 수 있도록 지원
• 광고주의 니즈를 빠르게 파악하고, 데이터 기반의 인사이트를 바탕으로 신속한 의사결정을 이끌어내어 광고 캠페인의 라이브 실행을 주도
• 신규 광고주의 안정적인 캠페인 운영을 기반으로 성과를 확장하고, 이를 통해 Coupang Ads 비지니스의 지속적인 성장과 스케일 확대에 기여

자격 요건

• 학사 이상의 학위를 소유하신 분
• 디지털 광고 또는 이커머스 산업에 대한 관심과 이해를 바탕으로 관련 경험을 보유하신 분
• 스스로 도적적인 목표를 설정하고, 이를 달성하기 위해 주도적으로 실행하는 분
• 업무의 우선순위를 명확하게 설정하고 효율적으로 관리할 수 있는 분
• 빠르게 변화하는 환경에서도 유연하게 적응하며 적극적으로 대응할 수 있는 분

우대 사항

• 세일즈 또는 고객 응대 경험을 보유하신 분 (인턴, 아르바이트 포함)
• 디지털 광고 또는 이커머스 환경에서의 광고 운영 및 어카운트 매니지먼트 경험이 있으신 분
• 퍼포먼스 마케팅에 대한 이해 또는 관련 업무 경험이 있으신 분
• 비대면 영업(전화/온라인 커뮤니케이션) 경험이 있으신 분
• 데이터 기반으로 성과를 분석하고 개선해본 경험이 있으신 분
• 명확한 커뮤니케이션과 설득력을 바탕으로 고객과의 관계를 구축해본 경험이 있으신 분

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.    

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled reputation for being a leading and reliable force in global commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

We are seeking a highly skilled and experienced Staff Technical Program Manager to lead company-wide technically complex programs with high impact and urgency.

Do you see building Tech Strategy & Execution (TSE) used company wide as a crucial enabling technology in today's business environment? Do you have strong subject matter expertise in software design architecture and analysis? Do you have a strong background on system design and the data analysis required for defining must have capabilities for a Platform? Do you enjoy solving technically complex problems and deliver outcomes in the realms of AI/ML, cloud computing? Are you execution-oriented with attentive detail to driving platform enhancements and improvements across the technology? If you answered yes to the above, then you might be the right person to be the TSE Technical Program Manager.

What You Will Do

As a Technical Program Manager, you will work closely with members of company-wide business & Engineering teams to help define, streamline, design and analyze data to build business requirements and then work with engineering teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation via all phases of Software Development Lifecycle (SDLC). Drives execution with a sense of urgency and technical depth. In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to influence and communicate effectively on many levels. Define, iterate and improve operation excellence in large organization. High exposure to various tech and business leaders depending on the focus of initiative.

End-to-end responsibility: from planning and strategy development to execution and accountability for quarterly and annual goals.

Key Responsibilities

• Develop new tools and process to support the strategic direction of the organization.
• Create and manage long-term goals of the organization.
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Prioritize programs and activities in accordance with the mission and goals of the organization.
• Identify systems needs and/or define process to improve efficiency and enable reliability and scalability.
• Able to speak the language of engineers and lead initiatives involving non-functional requirements and platform-level changes.
• Analytical Depth: Sharp with metrics, able to deep dive into data to identify gaps, prioritize effectively, and move with urgency in dynamic environments.

Basic Qualifications

• Bachelor’s degree and 8+ years of Strategic Technical Program Management experience.
• Experience in challenging problem solving, deep diving into an issue, identifying root-causes and suggesting realistic solutions.
• Experience synthesizing information quickly, distilling key takeaways, and presenting insights to senior leadership.
• Experience working with large sets of structured and unstructured data and synthesizing into business insights.
• High standards and a bias toward action.
• Expert communication and interpersonal skills, must be able to run meetings and work streams with senior leadership across the company.
• Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital.
• Leadership experience.
• Excellent skills in Microsoft Excel and PowerPoint.

Preferred Qualifications

• Outstanding verbal, written communication skills.

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $155,000/year in our lowest geographic market to $267,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Annual bonus is 0-20% of the base salary
• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com

Job Requisition ID: R0072936

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled reputation for being a leading and reliable force in global commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The TSE org is critical to Coupang’s business strategy. This role will be responsible for full ownership & end-to-end company-wide charter, delivery & execution starting from Product & Service Definition, Functional Design, Engineering execution Lifecycle with a Customer focus and Customer lifecycle management for Coupang’s Platform. You will be part of a Global team working from different locations but still work as a central connected unit. Within Product & Service Definition the role helps create design options for features being enabled by scenarios. For Product & Service Design this role mediates Scenario-relation features and applies design tradeoffs aligning to business requirements. This can also include defining business & technical requirements, so business acumen blended with strong technical understanding of technologies is a must. This role will possess a strong blend of technical, business, and project management experience that enables effective management of tangible solutions. 

What You Will Do

As a Technical Program Manager, you will work closely with members of multiple business & Engineering teams to help define, streamline, design and analysis data to build business requirements and then work with engineering teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation via all phases of Software Development Lifecycle (SDLC). In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to communicate effectively on many levels. 

• Strong functional & technical analytical & design capability to understand Common & shared platforms, web, & services API with underlying data. 
• Should be able to dive deep to come up with new Platform scenarios that help solving systems bigger problems by simplifying our services & cloud platform and help increase productivity & efficiency or every Engineer & system in the company. 
• Solid Platform, Web services, API technologies experience. 
• Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach. 
• Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success. 
• Own and Manage implementation E2E from Project charter, roadmap, plan, design, design, build, execute, deliver and monitor performance & adoption. 
• Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision. 
• Should be able to come up with scenarios and business requirements by analyzing data and business needs. 
• Excellent cross-group collaboration and communication skills 
• Strong problem-solving skills, analytical capabilities, and attention to detail 
• Strong cultural change management experience 
• Identify, Propose and Implement ongoing data strategy and drive data quality improvements 
• Establishes, enables and improves systems to manage product feedback from customers to resolve issues. 
• Reviews and contributes to ecosystem design. 

Basic Qualifications

• Bachelor’s degree and 8+ years of Engineering Program Management experience in managing feature teams and designing large-scale or complex technical initiatives on shared Platform for Web & Web services, API, Data analytics 
• Minimum of 5 Years in Platform, Web design, API that are used by internal & external teams. 
• Flexible, agile and fast learner. 

Preferred Qualifications

• Outstanding verbal and written communication 
• Excellent cross-group collaboration and communication skills 
• Demonstrated virtual team leadership capabilities 
• Knowledge or experience agile development methodologies (i.e. Scrum). 
• People management experience 

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $155,000/year in our lowest geographic market to $267,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Annual bonus is 0-20% of the base salary
• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits

General Description of Other Compensation

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at usrecruiting@coupang.com

Job Requisition ID: R0073013

Please complete the attached Internal Transfer Request Form and submit.  

Please make sure to apply with your Coupang e-mail address.  

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。

職缺名稱：IP Operations Operator

IP Operations 團隊是維護品牌完整性與市集信任度的「策略防火牆」。

我們執行主動防護與法證驗證的雙層防禦，包括：

• IP Monitoring（智慧財產監控） 用以移除仿冒品；
• Seller Gating（賣家審核） 以控管供應鏈與銷售通路。

團隊同時負責高度敏感的 申訴審查（Appeals） 與 IPR（智慧財產權）執法，透過供應鏈文件的法證式審核來解決爭議並降低法律風險。

身為 IP Operations Operator，你將站在第一線，保護平台的市場完整性。你將負責大量、細節密集的作業，確保平台上的商品真實、合規並符合智慧財產規範。本職缺需具備高度細心、品質導向，以及在快節奏環境中準確套用複雜政策的能力。

主要職責 (What will you do?):

• 商品內容與上架審查（Content & Listing Review）

有系統地審查商品頁、品牌資訊與賣家資料，以辨識並降低潜在 IP 風險。

• 政策應用（Policy Application）

依據內部 SOP，對系統產生的案件做出「通過」或「拒絕」的判定。

• 文件驗證與調查（Verification & Investigation）

審查賣家或內部系統提供的文件，確認商品及銷售通路的合法性。

• 系統維護（System Maintenance）

透過設定、審核與調整特定參數（如關鍵字或邏輯）來協助提升監控工具的準確性。

• 品質管理與報告（Quality & Reporting）

維持高準確率與高生產力；清楚記錄每項判定，並協助分析數據中反覆出現的模式或異常。

必備資格 (Essential Qualifications)

• 相關經驗：客服、資料輸入、內容審核、電商營運或行政相關經驗。
• 高度細心：能專注處理重複且大量的調查類作業。
• 決策能力：能快速吸收複雜規則，並一致性地做出客觀、數據導向的判斷。
• 語言能力：精通中文，具備基礎到中級英文閱讀與書寫能力，以便閱讀內部系統與政策文件。
• 科技操作能力：熟悉 Google Suite／Microsoft Office，能同時操作多個網頁平台。
• 誠信原則：具備高度職業道德，能妥善處理敏感資訊並維護平台信任度。

加分條件 (Extra Qualifications／Preferred)

• 學歷：專科或大學學歷皆可；若對法律、商業或科技領域有興趣更佳。
• 適應力：具彈性、積極的工作態度，能因應新專案需求與流程變化。

招募流程

• 申請資格審核 – 電話面試 – 線上面試 – 錄取通知
• 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動
• 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果

注意事項

• 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉
• 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知
• 酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會

IP Operations Shift Manager 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview 

The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks. 

As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert. 

What will you do?

• People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity. 
• Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team. 
• Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols. 
• Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections. 
• Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs). 

Essential Qualifications 

• Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment. 
• Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management. 
• Leadership: Proven ability to motivate a team and manage performance through data-driven coaching. 
• Communication: Ability to translate complex instructions into clear, actionable tasks for agents. 
• Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports. 
• Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required. 

Extra Qualifications (Preferred) 

• Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus. 
• Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends. 
• Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies. 
• Language: English or Korean speaking ability is a strong plus for cross-regional collaboration.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Company Introduction  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 
  

Role Overview

Retail and Selection is the engine behind Coupang’s massive product catalog, ensuring we offer the right products at the right price with the best availability. As we scale, the complexity of managing millions of SKUs and thousands of vendor relationships grows exponentially.
We are looking for a Staff Data Analyst to join the Retail and Selection team. In this role, you will be the technical architect of our data strategy, transforming raw market signals and internal metrics into a competitive advantage. You will work on projects that define the quality, availability, and depth of data needed to optimize our selection, pricing, and inventory health. You will use your deep expertise in SQL, ETL development, and data integrity to ensure Coupang’s leadership has the insights needed to dominate the retail landscape.

What You Will Do

• Data Strategy & Governance: Lead high-impact projects to improve the quality and depth of selection data, ensuring "source of truth" reliability for multi-billion dollar business decisions.
• Pipeline & ETL Mastery: Architect and maintain robust data ETL processes to integrate disparate signals from market trends, vendor performance, and customer demand.
• AI & Prompt Engineering: Leverage Large Language Models (LLMs) and advanced prompt engineering to automate catalog categorization, extract insights from unstructured vendor data, and accelerate internal analytical workflows.
• Knowledge Management: Own and evolve the Retail Team Knowledge Base, ensuring that technical documentation, data dictionaries, and business logic are centralized, searchable, and up-to-date for Data Analysis using AI tools.
• Business Empowerment: Support the onboarding of business users, designing training programs and self-service dashboards that enable Category Managers and Vendors to make data-driven decisions independently.
• Advanced Decision Modeling: Structure large-scale datasets to build decision models for SKU rationalization, automated replenishment, and competitive benchmarking.
• Optimization & Simulation: Run complex simulations to predict the impact of selection changes on customer retention and long-term profitability.
• Stakeholder Influence: Translate complex analytical findings into clear, actionable narratives for executive stakeholders across Retail and Supply Chain teams.
• Mentorship: Act as a technical beacon for the analytics community, guiding senior and junior analysts in their technical development and problem-solving frameworks.

Basic Qualifications

• Experience: 5+ years of relevant working experience in a data analytics or business intelligence role.
• Technical Stack: Expert-level proficiency in SQL and Python/R for data extraction and manipulation.
• AI Proficiency: Practical experience with prompt engineering and using generative AI tools to solve data problems or automate content generation.
• Visualization: Mastery of data storytelling using PowerBI, Tableau, or similar tools to communicate insights effectively to non-experts.
• Communication: Business-level fluency in English with a proven ability to teach and onboard non-technical business users.

Preferred Qualifications  

• Data Engineering: Hands-on experience with version control (GitHub) and workflow orchestration tools like Airflow.
• Content & Documentation: Experience managing internal wikis (e.g., Confluence, Notion) or building structured knowledge bases for large organizations.
• Domain Expertise: Previous experience in Retail, E-commerce selection management, or Demand Forecasting.
• Quantitative Depth: Strong knowledge of statistics and ML techniques (e.g., elasticity modeling, clustering for customer segmentation).

Type of work model 

• Hybrid 
  
  

Details to consider 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 
   

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Description

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position: Manager II, Product Data Analytics - CX

As a product analyst, you will be responsible for providing reports and insights that aid in management to ensure top-notch customer experience. By collecting the tens of billions of data points that are created as millions of customers use Coupang’s services, Product Analytics creates meaningful insights, seeks answers to complex business questions, and enables a better understanding of customer behavior.

What You Will Do:

• Create and provide new customer experience metrics and insights to ensure the best shopping experience for our customers.

• Collaborate with product managers, designers, program managers, engineers, and other stakeholders to make data-driven decisions.

• Create and manage weekly/monthly/quarterly business reports and work together with other teams to capture quality insights and present them to our stakeholders and leadership.

• Expert thought leadership as an ecommerce and fulfillment service analyst.

Qualifications :

• Experiencing working in Fraud domain is a plus

• Expert SQL knowledge, with 7+ years’ work experience in data analytics

• Experience in providing clear and actionable plans by analyzing data and insights

• Ability to take work into your own hands with a sense of responsibility and exercise judgment to act in fast-paced and dynamic environment

• Great ability to think critically and solve nonstructural problems

• Strong communication skills to share analysis results clearly and concisely

• Experience with big data tools like Hadoop, Spark, and Presto

• Experience with BI tools like Power BI or Tableau

• Bachelor’s degree in statistics or computer engineering or equivalent experience

Preferences : 

• Experience with Python and R/SAS, or other statistical packages

• Experience in working with version control (Git, SVN, etc.)  

• Well diverse in or comfortable with learning new modern data tools 

• Master’s degree in statistics or engineering or equivalent experience

• Experience analyzing e-commerce and customer behavior logs

• Strong English skill (both verbal and written) is a plus

Description

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position:  Principal, Finance Business Partner (Retail)

What you will do

• Identify key input/output metrics impacting Retail P&L
• Establishes ambitious goals for the team and oneself, implementing concrete plans to achieve them, even in ambiguous or complex situation
• Track the metrics and analyze their trends & results to provide business/financial visibilities to stakeholders
• Perform root cause analysis by retrieving the right data and diving deep for actionable insights
• Facilitate daily communication with senior leaders, exerting a notable influence on both internal and external team members.
• Provide constant feedback to stakeholders, raise a flag, and recommend corrective measures to deliver WOW results

Required Qualifications

• 7-10 years of experience in business partnering, financial planning and analysis in a fast-paced retail and/or technology-oriented organization (eCommerce preferred)
• Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced, ambiguous and growing environment
• Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation to guide and influence
• Strong Excel skills
• SQL skills
• Fluent in English

Preferred Qualifications

• MBA
• Strong SQL and PowerBI skills
• Fluent in Mandarin

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Work backwards from the needs of the customers and vendors to deliver the right inventory, at the right time, and at the right place.
• Collaborate with cross-functional partners to ensure that customer in-stock and vendor needs are surpassed
• Drive business growth by ensuring that customer desired items are always in-stock and sufficiently stocked up
• Partner with vendors at the right cadence to optimize metrics such as lead-time, and fill-rate
• Utilize data to effectively prioritize the most impactful actions to deliver key business results.
• Effectively dive deep to identify the root cause of issues, develop solutions and implement the solve.
• Manage ordering process and systems to effectively balance competing business priorities.
• Guide the development of processes and controls to monitor behavior of Forecasting, Inbound, and Inventory Management systems and continuously improve existing capabilities.

• 5+ years of relevant work experience in the areas of Demand Forecasting, Ordering, Procurement, Inventory Management and Supply Chain.
• Bachelor’s degree in Supply Chain-related fields.
• Demonstrated ability to partner with vendors to deliver business results.
• Superior oral and written communication skills with an innate attention to detail, and ability to influence without authority.
• Passion to grow and take on increasing responsibility and challenges.
• Ability to set high standards and drive others to excellence.
• Ability to effectively use data to complete analyses. Strong Excel proficiency required, SQL and other technical skills are a plus.
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Experience collaborating with Sales and Operations stakeholders; in e-Commerce and/or Retail industry preferred.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Analyze category and brand inputs to support selection and growth strategy
• Analyze existing process gaps, benchmark with industry best practices to improve efficiency
• Build program charters, roadmaps, and phased goals for category expansion
• Partner with Brand Managers, operations team, marketing and FP&A on forecasts and execution
• Create scorecards, forecasts, and performance reports
• Present insights and recommendations to leadership. Monitor progress, manage risks, and align stakeholders

• 8+ years of relevant work experience in program management, business management, demand forecasting, ordering, procurement, inventory management, supply chain or consulting roles
• Strong Excel and analytical skills
• Data‑driven mindset with solid business logic
• Strong cross‑functional communication skills
• Experience influencing stakeholders without direct authority
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction :

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping and everyday life easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.     

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now as we advance our mission of international expansion and expand our industry leading shopping experience from South Korea to Taiwan. 

Role Overview :
We are seeking a highly skilled product manager to join our Customer Experience product team. In this role, working with designers, data analysts and business stakeholders, you will lead improvements, innovations and new program launches to the Coupang Taiwan shopping experience on our mobile app and website. Successful candidates will build products to help attract new customers and improve the experience for our existing customers, ultimately scaling the overall business in Taiwan. We're seeking someone hands-on with a structured mindset, strong analytical skills, effective written and verbal communication, and strong project management abilities. 

What You Will Do : 

• Own the product vision, strategy, roadmap, and KPIs for one or more areas within customer experience.