Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  Senior Program Management Specialist (CS Program Management)

To design, establish, and continuously optimize operational processes to enhance efficiency and deliver exceptional customer experiences.

What You Will Do 

• Strategic Process Innovation: Lead the vision for process development across the department. Refine complex workflows across the department and develop scalable frameworks that support long-term organizational growth and agility.
• Advanced Data Analytics and Insights: Oversee the development of sophisticated analytical models to predict trends, identify root causes, and inform strategic decisions. Drive continuous improvement by leveraging predictive analytics and other advanced methodologies.
• Cross-Functional Leadership & Change Management: Act as a liaison across multiple departments, fostering a culture of collaboration and change management. Influence senior stakeholders to prioritize process enhancements and automation initiatives aligned with overarching organizational objectives.
• End-to-End Project Portfolio Management: Manage a portfolio of complex, multi-phase projects with strategic importance. Oversee resource allocation, risk mitigation, and change management plans to ensure successful implementation and sustained impact.

Basic Qualifications  

• Require 8 years working experience
• Proven experience in establishing and optimizing large-scale operational processes.
• Strong ability to define and use performance metrics to identify areas for improvement and measure optimization success.
• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

The General Affairs Manager ensures smooth operations at HQ and fulfillment sites by managing facilities, procurement, infrastructure, and employee welfare.

What You Will Do 

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.

Basic Qualifications  

• Facility Management:Oversee office spaces, facilities, equipment, inventory control, and procurement.
• Project Management: Responsible for planning, executing, and monitoring general affairs projects.
• Employee Welfare:Optimize welfare programs, including benefits, allowances, meals, and shuttle services.
• Operational Efficiency:Enhance working environments and manage administrative duties.
• General Administration:Support events, manage communications, documents, budgets, and administrative costs.
• Safety and Compliance:Ensure safety checks and compliance with laws and regulations.
• Communication:Facilitate communication between HQ and fulfillment centers, ensuring clear policy dissemination and issue resolution.
• Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Preferred Qualifications 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

Role 1. This role is responsible for the centralized management of all major customer incidents in Coupang Taiwan and serves as the core incident management and program management function within Customer Incident Management (CIM). The role oversees the handling, tracking, and coordination of major and high‑risk incidents to ensure consistent responses, transparent progress, and controlled risk. In addition, the role leads cross‑functional process and governance improvement initiatives derived from major incidents to drive systemic improvement and enhance operational stability and customer trust.

Role 2. This role is responsible for preventing the recurrence of major incidents by addressing issues at their root cause. Through deep analysis of incident‑driven customer and operational pain points, the role defines and drives targeted improvement and prevention mechanisms. By leveraging data analysis, incident reviews, and cross‑functional collaboration, the role leads root cause analysis, process optimization, and governance improvements to ensure effective implementation and measurable outcomes. The role aims to continuously reduce the risk of major incidents while enhancing overall customer experience and operational stability.

What You Will Do 

Role 1.

• Centrally manage major customer incidents, serving as the core management role for customer incident management
• Act as the program management lead for major incidents and high‑risk situations by coordinating cross‑functional resources, timelines, and decision‑making processes
• Establish standardized incident handling and follow‑up frameworks to ensure clear workflows, transparent progress, and traceable outcomes
• Plan and drive cross‑functional process and governance improvement initiatives derived from major incidents to enable long‑term systemic improvement
• Partner closely with Customer Service, Product, Operations, Legal, Finance, and other teams to ensure effective execution of incident handling and improvement plans
• Build and maintain SOPs, internal wikis, governance processes, and points‑of‑contact (POC) lists related to incident and program management
• Regularly consolidate and report major incident status, risk assessments, improvement progress, and recommendations to leadership

Role 2.

• Lead root cause analysis for major incidents and high‑impact issues, thoroughly assessing their impact on both customers and operations
• Design and drive incident prevention and improvement initiatives across processes, policies, and systems to reduce recurrence risk
• Leverage and apply DSAT analysis to identify the underlying drivers of customer dissatisfaction and translate insights into actionable improvements
• Proactively analyze data using multiple tools and data sources, such as Zendesk, BTS, and Power BI, and initiate internal investigations when needed
• Partner closely with Customer Service, Product, Operations, and Technology teams to ensure improvement initiatives are practical and effectively implemented
• Define and track success metrics for improvement initiatives to ensure measurable impact and sustained results
• Systematically identify and prioritize opportunities to strengthen preventive mechanisms and reduce the likelihood of future major incidents

Basic Qualifications 

• Bachelor’s degree in business, marketing, data analytics, information management, or a related field
• 5+ years of experience in customer experience management, customer service, customer success, operations, process improvement, or incident analysis
• Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT
• Strong analytical skills and structured thinking with the ability to conduct deep‑dive problem analysis
• Ability to independently analyze data and translate insights into actionable recommendations
• Proficiency in data analysis tools and incident analysis methodologies
• Proven ability to collaborate cross‑functionally and influence stakeholders to drive improvements

Preferred Qualifications

• Master’s degree in a related field
• Experience handling complex complaints, escalations, or consumer protection cases
• Hands‑on experience with CX metrics and analysis frameworks, including DSAT, VOC, and NPS
• Experience working in e-commerce, logistics, or high-growth environments
• Experience leading process optimization, quality improvement, or governance initiatives
• Familiarity with analytical and visualization tools such as Zendesk, BTS, and Power BI
• Experience in e‑commerce, platform businesses, customer service environments, or complex operations
• Proficiency in written and spoken Mandarin with working proficiency in English

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: CS Learning & Development Specialist

Position Overview
We are looking for a CS Learning & Development Specialist. This role will be responsible for 
developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence.

Key Responsibilities

- Training & Development 
Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher trainings, and skill enhancement workshops. 
Develop and maintain training materials such as manuals, e-learning modules, and interactive learning content to ensure relevance and effectiveness. 
Work with stakeholders to identify training needs, customize learning solutions, and assess training effectiveness through feedback and performance analysis. 

 
- Knowledge Management 
Manage and update the Knowledge Management (KM) system to ensure accuracy, relevance, and alignment with process updates, policy changes, and product launches. 
Enhance structure, searchability, and usability of the knowledge base to boost agent productivity and reduce resolution time. 
Gather insights from agents and stakeholders to refine content and implement enhancements based on user needs. 

 
- Quality Assurance 
Implement quality monitoring processes, conduct audits across multiple customer interaction channels (call, email, chat), and ensure adherence to service standards. 
Analyze QA data to identify service quality, CSAT and areas for improvement, providing targeted feedback and coaching to OSP. 
Organize calibration sessions with QA teams and OSP to maintain consistent evaluation standards, working closely with operations to develop performance improvement strategies. 

Qualifications & Requirements
- Experience: 
At least 3 years of experience in Training, Quality Assurance, or Knowledge Management.
Experience in an E-commerce or BPO customer service environment.
Familiarity with ticketing systems (e.g. Zendesk).

- Skills:
Ability to manage multiple projects in a fast-paced environment.
Excellent communication and collaboration skills.
Strong problem-solving abilities and critical thinking.
Ability to analyze performance data and develop actionable insights.

- Education: 
Bachelor's degree in business, education, communications, or languages field.

- Work Schedule:
This role follows a 365-day rotational schedule, with standard working hours of 9:00 AM to 6:00 PM, including weekends and public holidays on a rotational basis, subject to adjustment based on operational workflow.

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。

職缺名稱：IP Operations Operator

IP Operations 團隊是維護品牌完整性與市集信任度的「策略防火牆」。

我們執行主動防護與法證驗證的雙層防禦，包括：

• IP Monitoring（智慧財產監控） 用以移除仿冒品；
• Seller Gating（賣家審核） 以控管供應鏈與銷售通路。

團隊同時負責高度敏感的 申訴審查（Appeals） 與 IPR（智慧財產權）執法，透過供應鏈文件的法證式審核來解決爭議並降低法律風險。

身為 IP Operations Operator，你將站在第一線，保護平台的市場完整性。你將負責大量、細節密集的作業，確保平台上的商品真實、合規並符合智慧財產規範。本職缺需具備高度細心、品質導向，以及在快節奏環境中準確套用複雜政策的能力。

主要職責 (What will you do?):

• 商品內容與上架審查（Content & Listing Review）

有系統地審查商品頁、品牌資訊與賣家資料，以辨識並降低潜在 IP 風險。

• 政策應用（Policy Application）

依據內部 SOP，對系統產生的案件做出「通過」或「拒絕」的判定。

• 文件驗證與調查（Verification & Investigation）

審查賣家或內部系統提供的文件，確認商品及銷售通路的合法性。

• 系統維護（System Maintenance）

透過設定、審核與調整特定參數（如關鍵字或邏輯）來協助提升監控工具的準確性。

• 品質管理與報告（Quality & Reporting）

維持高準確率與高生產力；清楚記錄每項判定，並協助分析數據中反覆出現的模式或異常。

必備資格 (Essential Qualifications)

• 相關經驗：客服、資料輸入、內容審核、電商營運或行政相關經驗。
• 高度細心：能專注處理重複且大量的調查類作業。
• 決策能力：能快速吸收複雜規則，並一致性地做出客觀、數據導向的判斷。
• 語言能力：精通中文，具備基礎到中級英文閱讀與書寫能力，以便閱讀內部系統與政策文件。
• 科技操作能力：熟悉 Google Suite／Microsoft Office，能同時操作多個網頁平台。
• 誠信原則：具備高度職業道德，能妥善處理敏感資訊並維護平台信任度。

加分條件 (Extra Qualifications／Preferred)

• 學歷：專科或大學學歷皆可；若對法律、商業或科技領域有興趣更佳。
• 適應力：具彈性、積極的工作態度，能因應新專案需求與流程變化。

招募流程

• 申請資格審核 – 電話面試 – 線上面試 – 錄取通知
• 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動
• 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果

注意事項

• 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉
• 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知
• 酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會

IP Operations Shift Manager 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview 

The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks. 

As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert. 

What will you do?

• People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity. 
• Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team. 
• Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols. 
• Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections. 
• Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs). 

Essential Qualifications 

• Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment. 
• Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management. 
• Leadership: Proven ability to motivate a team and manage performance through data-driven coaching. 
• Communication: Ability to translate complex instructions into clear, actionable tasks for agents. 
• Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports. 
• Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required. 

Extra Qualifications (Preferred) 

• Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus. 
• Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends. 
• Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies. 
• Language: English or Korean speaking ability is a strong plus for cross-regional collaboration.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Description

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position: Manager II, Product Data Analytics - CX

As a product analyst, you will be responsible for providing reports and insights that aid in management to ensure top-notch customer experience. By collecting the tens of billions of data points that are created as millions of customers use Coupang’s services, Product Analytics creates meaningful insights, seeks answers to complex business questions, and enables a better understanding of customer behavior.

What You Will Do:

• Create and provide new customer experience metrics and insights to ensure the best shopping experience for our customers.

• Collaborate with product managers, designers, program managers, engineers, and other stakeholders to make data-driven decisions.

• Create and manage weekly/monthly/quarterly business reports and work together with other teams to capture quality insights and present them to our stakeholders and leadership.

• Expert thought leadership as an ecommerce and fulfillment service analyst.

Qualifications :

• Experiencing working in Fraud domain is a plus

• Expert SQL knowledge, with 7+ years’ work experience in data analytics

• Experience in providing clear and actionable plans by analyzing data and insights

• Ability to take work into your own hands with a sense of responsibility and exercise judgment to act in fast-paced and dynamic environment

• Great ability to think critically and solve nonstructural problems

• Strong communication skills to share analysis results clearly and concisely

• Experience with big data tools like Hadoop, Spark, and Presto

• Experience with BI tools like Power BI or Tableau

• Bachelor’s degree in statistics or computer engineering or equivalent experience

Preferences : 

• Experience with Python and R/SAS, or other statistical packages

• Experience in working with version control (Git, SVN, etc.)  

• Well diverse in or comfortable with learning new modern data tools 

• Master’s degree in statistics or engineering or equivalent experience

• Experience analyzing e-commerce and customer behavior logs

• Strong English skill (both verbal and written) is a plus

Description

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position:  Principal, Finance Business Partner (Retail)

What you will do

• Identify key input/output metrics impacting Retail P&L
• Establishes ambitious goals for the team and oneself, implementing concrete plans to achieve them, even in ambiguous or complex situation
• Track the metrics and analyze their trends & results to provide business/financial visibilities to stakeholders
• Perform root cause analysis by retrieving the right data and diving deep for actionable insights
• Facilitate daily communication with senior leaders, exerting a notable influence on both internal and external team members.
• Provide constant feedback to stakeholders, raise a flag, and recommend corrective measures to deliver WOW results

Required Qualifications

• 7-10 years of experience in business partnering, financial planning and analysis in a fast-paced retail and/or technology-oriented organization (eCommerce preferred)
• Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced, ambiguous and growing environment
• Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation to guide and influence
• Strong Excel skills
• SQL skills
• Fluent in English

Preferred Qualifications

• MBA
• Strong SQL and PowerBI skills
• Fluent in Mandarin

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Work backwards from the needs of the customers and vendors to deliver the right inventory, at the right time, and at the right place.
• Collaborate with cross-functional partners to ensure that customer in-stock and vendor needs are surpassed
• Drive business growth by ensuring that customer desired items are always in-stock and sufficiently stocked up
• Partner with vendors at the right cadence to optimize metrics such as lead-time, and fill-rate
• Utilize data to effectively prioritize the most impactful actions to deliver key business results.
• Effectively dive deep to identify the root cause of issues, develop solutions and implement the solve.
• Manage ordering process and systems to effectively balance competing business priorities.
• Guide the development of processes and controls to monitor behavior of Forecasting, Inbound, and Inventory Management systems and continuously improve existing capabilities.

• 5+ years of relevant work experience in the areas of Demand Forecasting, Ordering, Procurement, Inventory Management and Supply Chain.
• Bachelor’s degree in Supply Chain-related fields.
• Demonstrated ability to partner with vendors to deliver business results.
• Superior oral and written communication skills with an innate attention to detail, and ability to influence without authority.
• Passion to grow and take on increasing responsibility and challenges.
• Ability to set high standards and drive others to excellence.
• Ability to effectively use data to complete analyses. Strong Excel proficiency required, SQL and other technical skills are a plus.
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Experience collaborating with Sales and Operations stakeholders; in e-Commerce and/or Retail industry preferred.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

• Analyze category and brand inputs to support selection and growth strategy
• Analyze existing process gaps, benchmark with industry best practices to improve efficiency
• Build program charters, roadmaps, and phased goals for category expansion
• Partner with Brand Managers, operations team, marketing and FP&A on forecasts and execution
• Create scorecards, forecasts, and performance reports
• Present insights and recommendations to leadership. Monitor progress, manage risks, and align stakeholders

• 8+ years of relevant work experience in program management, business management, demand forecasting, ordering, procurement, inventory management, supply chain or consulting roles
• Strong Excel and analytical skills
• Data‑driven mindset with solid business logic
• Strong cross‑functional communication skills
• Experience influencing stakeholders without direct authority
• Ability to set lofty goals with the relentless drive and ownership to constantly challenge what is possible.
• Mandarin and English language proficiency required 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction :

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping and everyday life easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.     

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now as we advance our mission of international expansion and expand our industry leading shopping experience from South Korea to Taiwan. 

Role Overview :
We are seeking a highly skilled product manager to join our Customer Experience product team. In this role, working with designers, data analysts and business stakeholders, you will lead improvements, innovations and new program launches to the Coupang Taiwan shopping experience on our mobile app and website. Successful candidates will build products to help attract new customers and improve the experience for our existing customers, ultimately scaling the overall business in Taiwan. We're seeking someone hands-on with a structured mindset, strong analytical skills, effective written and verbal communication, and strong project management abilities. 

What You Will Do : 

• Own the product vision, strategy, roadmap, and KPIs for one or more areas within customer experience. 

• Lead the entire product lifecycle, from ideation to launch, including defining product requirements, identifying use cases, and establishing success metrics. 

• Develop hypotheses to innovate on our customer experience, working closely with designers to push the boundaries of user experience, and validating them through experimentation with clearly defined user input and business output metrics.  

• Drive new product development with clear objectives and timelines, fostering cross-functional collaboration across teams and employing rigorous project management methodologies.  

Essential Qualifications :

• Bachelor's degree in engineering or other technical disciplines, or have equivalent experiences. 

• At least 6 years of product management experience, with a track record of developing and executing a compelling product vision.  

• An analytical mindset suited to a fast-paced, data-driven, and highly dynamic and ambiguous start-up like environment. 

• Demonstrated ability to collaborate with cross-functional teams and manage multiple projects concurrently. 

• A bias for action and a willingness to roll up your sleeves to get things done. 

• Strong business acumen and the ability to communicate effectively and influence others. 

• Excellent written and verbal communication skills, enabling effective interaction with both technical and business stakeholders. 

Preferred Qualifications :

• Experience in designing and launching consumer facing products (e.g., e-commerce, marketing, social media, gaming, etc.). 

• Experience leading cross-functional projects to address ambiguous business and customer problems. 

• Ability to leverage data (e.g. Excel, SQL) to frame problems and draw insights  

• Proficiency in both English and Mandarin. 

Recruitment Process 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled 

• Coupang has the right to rescind an offer of employment if a candidate is found to have  

• submitted false information as part of the application process.  

• Coupang does not discriminate against disabled applicants or those with veteran status.  

• We are proud to offer equal opportunities for all applicants. 

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.  

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

(Drafter: MUST refer to the latest ‘Standard Job Post Template’ for samples/guides) 

What You Will Do  

• (Drafter: MUST refer to the latest ‘Standard Job Post Template’ for samples/guides) 

Basic Qualifications  

• (Drafter: MUST refer to the latest ‘Standard Job Post Template’ for samples/guides) 

Preferred Qualifications  

• (Drafter: MUST refer to the latest ‘Standard Job Post Template’ for samples/guides) 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

招募流程

申請審核 - 2場視訊面試 - 錄取通知書 

招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 

面試時間表和結果將透過電子郵件地址通知應徵人員。 

需要考慮的事項

如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 

如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Senior Financial Planning & Analyst (Capex Finance)

What will you do?

• Own and manage the capital expenditure budget, ensuring alignment with financial capacity and strategic goals
• Monitor and control project costs, recommending solutions to avoid cost overruns
• Evaluate investment opportunities using financial metrics such as NPV, IRR, and payback period
• Conduct cost-benefit and sensitivity analyses to support decision-making
• Support the annual Capex investment planning process across business units
• Assist in month-end and year-end closing activities, including PO and accrual reviews
• Present analysis and recommendations to senior management in a clear, impactful manner
• Collaborate with Project Managers, HQ FP&A, and fulfillment center finance teams to deliver timely and accurate reporting
• Present and explain financial analysis, recommendations, and complex financial concepts in a clear and understandable manner
• Contribute to quarterly investment reviews and help shape Capex strategy

Basic Qualifications

• Minimum of 5+ years of experience in analytical and forecasting functions with a focus on Capex and depreciation.
• Proficiency in advanced Excel
• Experience working with large datasets and automating reports (SQL, Python a plus)
• Effective communication skills to present analysis to stakeholders
• Working proficiency in both English and Mandarin
• Proven ability to manage multiple priorities in a cross-functional environment
• Strong ownership mindset, attention to detail, and drive for continuous improvement
• Solid financial modeling skills

Preferred Qualifications

• Fluent in English reading and writing, with intermediate or higher speaking skills
• Experience using SAP (FI/CO)
• Experience working in a matrix organization or global environment
• Accounting-related certifications
• Experience using SQL or Python

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  https://www.coupang.jobs/privacy-policy/​

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功

Company Introduction

We are one of the fastest growing, most innovative companies in the world. Powered by an outstanding end-to-end e-commerce and logistics network, we are the 5th largest US tech IPO of all time with a fanatical culture of customer centricity, and a track record of world leading innovation.

Coupang has broken traditional e-commerce tradeoffs, bringing customers lightning-fast delivery on millions of items at the lowest prices. With offices around the world including the US, China and Korea, Coupang is where talented entrepreneurs can seize new opportunities and take the initiative.

The Role overview : 

The Sr. UX Researcher will be a core member of the Taiwan UX leadership team, responsible for managing the research required to conceive and deliver a best-in-class customer experience. S/he will be expected to plan innovative research programs and employ the latest research methodologies to analyze customer behavior to derive actionable insights for product innovation.

What you'll do :

• Develop and own the overall qual/quan research strategy and roadmap.

• Employ the latest research methodologies to improve research quality and reliability.

• Help shape the future state of products/categories by driving product decisions through the provision of actionable insights, collaborating with cross-functional teams (UX, Product, Engineering, Marketing, Operations, Fulfillments).

Basic Qualifications :

• Over 5 years of experience employing qualitative and quantitative research methodologies within a consumer-orientated business model; background in UX Research, Market Research, Consumer Analysis, Usability Testing, Strategic Analysis, etc. or experience/skill set that will match the qualification.

• Closely partner with the Design and Product owners to develop strategy and rationale for features.

• Collaborate with diverse teams in a dynamic, rapid growth environment.

Preferred Qualifications :

• Ability to conduct efficient research planning within a fast-paced, agile environment where resources and time must be prioritized effectively.

• Domain knowledge of the e-commerce and/or food delivery sectors or understanding of the complexities of a marketplace/consumer platform model is a plus.

• Bachelor's degree in Cognitive Psychology, HCI, Computer Science, Ethnography or equivalent practical experience.

• Excellent written and verbal communication skills in English

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Senior Line Haul Specialist (Middle Mile)

Role Overview

The Senior Line Haul Specialist role plays a key part in arranging and optimizing linehaul truck operations, analyzing service performance, managing vendor and route-level activities, and driving process improvements through effective cross-team collaboration and communication.

What You Will Do:

• Arrange linehaul trucks using the system and communicate with relevant teams (FCs, hubs, camps, vendors, etc.)
• Analyze transportation service status and make improvement through collaboration (LOS: level of service)
• Manage vendor and route-level operation and settlement
• Establish initiatives for overall truck transportation, improve operational processes, and handle relevant communications

Required Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management (2+ years)
• Ability to plan logistics operation process (2+ years), manage operations, manage metrics, and report to the management- Experience in participating in development of TMS/BMS/WMS or proficiency in using those systems
• Ability to analyze using data tools and report to top management
• Submission of career-based portfolio and PT interview required
• Bachelor's degree or higher
• Ability to do day shift work, but able to work alternative shifts during specific seasons

Preferred Qualifications

• Experience in logistics and transportation management (5+ years)
• Experience in e-commerce/retail/courier businesses
• Completion of related majors such as transportation and supply chain
• Experience reporting KPIs to top management (2+ years)
• Excellent communication skills and basic English conversation skills
• Computer proficiency (data management/analysis, SQL utilization)
• Experience as a manager (subteam leader, team leader) in logistics and transportation management

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: 

https://www.coupang.jobs/privacy-policy/​

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview :

We are seeking a highly skilled product manager to join our E-commerce innovation product team. In this role, working with designers, data analysts and business stakeholders, you will lead improvements, innovations and new program launches to the Coupang Taiwan shopping experience on our mobile app and website. Successful candidates will build products to help attract new customers and improve the experience for our existing customers, ultimately scaling the overall business in Taiwan. We're seeking someone hands-on with a structured mindset, strong analytical skills, effective written and verbal communication, and strong project management abilities.

What You Will Do :

• Own the product vision, strategy, roadmap, and KPIs for one or more areas within customer experience.

• Lead the entire product lifecycle, from ideation to launch, including defining product requirements, identifying use cases, and establishing success metrics.

• Develop hypotheses to innovate on our customer experience, working closely with designers to push the boundaries of user experience, and validating them through experimentation with clearly defined user input and business output metrics.

• Drive new product development with clear objectives and timelines, fostering cross-functional collaboration across teams and employing rigorous project management methodologies.

Essential Qualifications :

• Bachelor's degree in engineering or other technical disciplines, or have equivalent experiences.

• At least 6 years of product management experience, with a track record of developing and executing a compelling product vision.

• An analytical mindset suited to a fast-paced, data-driven, and highly dynamic and ambiguous start-up like environment.

• Demonstrated ability to collaborate with cross-functional teams and manage multiple projects concurrently.

• A bias for action and a willingness to roll up your sleeves to get things done.

• Strong business acumen and the ability to communicate effectively and influence others.

• Excellent written and verbal communication skills, enabling effective interaction with both technical and business stakeholders.

Preferred Qualifications :

• Experience in designing and launching consumer facing products (e.g., e-commerce, marketing, social media, gaming, etc.).

• Experience leading cross-functional projects to address ambiguous business and customer problems.

• Ability to leverage data (e.g. Excel, SQL) to frame problems and draw insights
• Proficiency in both English and Mandarin. 

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

主要職責

• 識別與開發供應商，包含完成所有文件，制定計劃和 KPI 管理結構以推動業績
• 商品採購，專注於快速消費品
• 議價與供應商談判
• 供應商及品項管理
• 制定一個有效和準確的系統來監控採購訂單
• 每周向主管提交採購訂單報告，包含已結案的發票單號
• 與管理團隊合作，確保所有交貨滿足指定的訂單，並報告任何延期或缺貨的產品

職務條件

• 至少8年以上業務談判，議價等相關經驗
• 有跨部門和跨市場利益相關者合作的經驗
• 能夠優先處理工作並找到方法解決複雜、快速變化的問題
• 有良好的分析技能和影響、說服內部和外部人員的能力
• 具備英語能力（加分）

招募流程

• 申請審核 - 2場視訊面試 - 錄取通知書
• 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化
• 面試時間表和結果將透過電子郵件地址通知應徵人員

需要考慮的事項

• 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。
• 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。
• 酷澎不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 

職位: Retail Brand Management(Buyer) 

主要職責: 

• 識別與開發供應商，包含完成所有文件，制定計劃和 KPI 管理結構以推動業績
• 商品採購，專注於快速消費品
• 議價與供應商談判
• 供應商及品項管理
• 制定一個有效和準確的系統來監控採購訂單
• 每周向主管提交採購訂單報告，包含已結案的發票單號
• 與管理團隊合作，確保所有交貨滿足指定的訂單，並報告任何延期或缺貨的產品

基本要求: 

• 至少8年以上業務談判，議價等相關經驗
• 有跨部門和跨市場利益相關者合作的經驗
• 能夠優先處理工作並找到方法解決複雜、快速變化的問題
• 有良好的分析技能和影響/說服內部和外部人員的能力
• 具備英語能力 (加分)

招募流程 

申請審核  - 2場視訊面試 - 錄取通知書 

招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 

面試時間表和結果將透過電子郵件地址通知應徵人員。 

需要考慮的事項 

如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 

如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 

職位: Retail Brand Management(Buyer) 

主要職責: 

• 識別與開發供應商，包含完成所有文件，制定計劃和 KPI 管理結構以推動業績
• 商品採購，專注於快速消費品
• 議價與供應商談判
• 供應商及品項管理
• 制定一個有效和準確的系統來監控採購訂單
• 每周向主管提交採購訂單報告，包含已結案的發票單號
• 與管理團隊合作，確保所有交貨滿足指定的訂單，並報告任何延期或缺貨的產品

基本要求: 

• 至少8年以上業務談判，議價等相關經驗
• 有跨部門和跨市場利益相關者合作的經驗
• 能夠優先處理工作並找到方法解決複雜、快速變化的問題
• 有良好的分析技能和影響/說服內部和外部人員的能力
• 具備英語能力 (加分)

招募流程 

申請審核  - 2場視訊面試 - 錄取通知書 

招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 

面試時間表和結果將透過電子郵件地址通知應徵人員。 

需要考慮的事項 

如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 

如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 

職位: Retail Brand Management (Beauty) 

主要職責: 

• 識別與開發供應商，包含完成所有文件，制定計劃和 KPI 管理結構以推動業績
• 商品採購，專注於快速消費品
• 議價與供應商談判
• 供應商及品項管理
• 制定一個有效和準確的系統來監控採購訂單
• 每周向主管提交採購訂單報告，包含已結案的發票單號
• 與管理團隊合作，確保所有交貨滿足指定的訂單，並報告任何延期或缺貨的產品

基本要求: 

• 至少8年以上業務談判，議價等相關經驗
• 有跨部門和跨市場利益相關者合作的經驗
• 能夠優先處理工作並找到方法解決複雜、快速變化的問題
• 有良好的分析技能和影響/說服內部和外部人員的能力
• 具備英語能力 (加分)

招募流程 

申請審核  - 2場視訊面試 - 錄取通知書 

招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 

面試時間表和結果將透過電子郵件地址通知應徵人員。 

需要考慮的事項 

如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 

如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview:

As a Manager, Analytics & Data Science (Growth Marketing), you will be responsible for leveraging data points to drive actionable insight and analysis. Work closely with Growth Marketing teams to deliver impact across the customer lifecycle. Come join us and help create a WOW experience for our customers.

This is a great opportunity to be part of a diverse, growing, and dynamic team with upward growth potential. You will be part of an early-stage international expansion team where you will get a broad end-to-end view of aggressive expansion of an e-commerce business. For this reason, we are looking for a hands-on Sr. Manager of Analytics & Data Science who is comfortable working in a fast-paced environment and delivering results with grit.

What You Will Do: 

• Understand business goals and formulate them as technical problems that can be solved through Analytics, Data Science, and BI reporting.
• Work as a player-coach to drive value for several Growth Marketing channels, including Paid, CRM, On-Site Merchandising, and Product.
• Partner closely with Growth Marketing teams to provide actionable insight and recommendations. Regularly present findings to leadership and stakeholders.
• Build and maintain automated dashboards and data pipelines. Create and automate new datasets for syndicated reporting
• Work with omnichannel attribution measurement frameworks that drive incrementality and customer growth. 
• Design and conduct experiments and A/B tests to measure marketing initiatives. Apply statistical rigor and causal inference to measure incrementality.
• Build ML models that help drive decision making and optimization. Partner closely with Data Science and Growth Marketing teams to deploy ML solutions that optimize data feeds and audience targeting.
• Spearhead technical excellence in Analytics, Data Science, and BI reporting.
• Establish processes that raise the bar for excellence, effectiveness, and efficiency, including documentation, data quality, code hygiene, and integration with AI tools.

Basic Qualifications

• Bachelor’s/Masters/PHD in math, statistics, computer engineering or any other quantitative disciplines, with 5+ years of relevant experience.
• Minimum 2+ years managing Analytics and/or Data Science teams focused on Growth Marketing. Experience managing and mentoring a team of Analysts and Data Scientists.
• Expert and hands-on experience using Python, SQL, R and visualization tools. Experience data mining a variety of large datasets, including weblogs, clickstream, and customer data.
• Experience with big data tools like Hadoop, Spark, and Presto
• Expert in experimentation and A/B testing. Strong knowledge of math, statistics, and causal inference techniques to measure incrementality.
• Expertise to conduct analysis independently for a business problem through data manipulation, formulation of hypotheses, design and statistical analysis of experiments to test them.
• Knowledgeable in data science and AI/ML, including regression, classification, decision tree, clustering, and deep learning models.
• Ability to write clear and concise technical documentation.
• Strong critical thinking skills and ability to solve nonstructural problems supported by solid knowledge of statistics and business domains.

Preferred Qualifications:

• 5+ years managing Analytics and/or Data Science teams focused on Growth Marketing in the e-commerce space
• Experience working with Growth Marketing teams and large-scale campaigns. Strong knowledge of advertising platforms such as Google and Meta. 
• Experience working with ML models that optimize digital marketing and CRM campaigns.
• Experience optimizing CRM campaigns that include push, email, SMS.
• Proving track record of delivering data product and models that optimize marketing operastions
• Proficiency in writing clean code within version-controlled environments
• Experience with Gen-AI workflows and LLMs a plus

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”     

Role Overview  

Coupang Ads is an organization that provides one of the world’s most valuable media solutions, helping businesses from large brands to small vendors connect with potential customers on Coupang through advertising. The Sales Strategy & Operations team at Coupang Ads is responsible for developing and executing sales strategies for the advertising organization, leading the discovery of data-driven insights. This role specializes in launching our ad sales team in Taiwan and requires a deep understanding and insights into both domestic and global large advertisers and brand marketing markets.

What You Will Do 

• Plan and execute sales programs to achieve targets, and analyze weekly/monthly/quarterly performance for optimization
• Manage and analyze sales pipelines to identify opportunities and gain customer and market insights through analyzing sales inputs/outputs and vendor trends and performance
• Collaborate with Product, Marketing, and Analytics teams to develop solutions for sales process optimization and enhance sales productivity
• Lead cross-functional collaboration through clear communication with various stakeholders across Coupang, including Retail and Marketplace teams

Basic Qualifications  

• Minimum experience/qualifications:8+ years of experience in e-commerce, advertising or related industry
• Experience in business operations and strategy execution through strategic thinking
• Strong ability to make and implement data-driven decisions through analysis
• Experience in working cross-functionally to lead projects from creating sales strategy to delivering results
• Deep Excel expertise
• Mandarin and English language proficiency

Preferred Qualifications 

• Experience with Salesforce
• Experience with SQL or data visualization tools (e.g., Tableau, Power BI)

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 

職位: Retail Brand Management(Buyer) 

主要職責: 

• 識別與開發供應商，包含完成所有文件，制定計劃和 KPI 管理結構以推動業績
• 商品採購，專注於快速消費品
• 議價與供應商談判
• 供應商及品項管理
• 制定一個有效和準確的系統來監控採購訂單
• 每周向主管提交採購訂單報告，包含已結案的發票單號
• 與管理團隊合作，確保所有交貨滿足指定的訂單，並報告任何延期或缺貨的產品

基本要求: 

• 至少8年以上業務談判，議價等相關經驗
• 有跨部門和跨市場利益相關者合作的經驗
• 能夠優先處理工作並找到方法解決複雜、快速變化的問題
• 有良好的分析技能和影響/說服內部和外部人員的能力
• 具備英語能力 (加分)

招募流程 

申請審核  - 2場視訊面試 - 錄取通知書 

招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 

面試時間表和結果將透過電子郵件地址通知應徵人員。 

需要考慮的事項 

如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 

如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開 Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。 

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。 

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。 

職位: Retail Brand Management(Buyer) 

主要職責: 

• 識別與開發供應商，包含完成所有文件，制定計劃和 KPI 管理結構以推動業績
• 商品採購，專注於快速消費品
• 議價與供應商談判
• 供應商及品項管理
• 制定一個有效和準確的系統來監控採購訂單
• 每周向主管提交採購訂單報告，包含已結案的發票單號
• 與管理團隊合作，確保所有交貨滿足指定的訂單，並報告任何延期或缺貨的產品

基本要求: 

• 至少8年以上業務談判，議價等相關經驗
• 有跨部門和跨市場利益相關者合作的經驗
• 能夠優先處理工作並找到方法解決複雜、快速變化的問題
• 有良好的分析技能和影響/說服內部和外部人員的能力
• 具備英語能力 (加分)

招募流程 

申請審核  - 2場視訊面試 - 錄取通知書 

招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。 

面試時間表和結果將透過電子郵件地址通知應徵人員。 

需要考慮的事項 

如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。 

如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。 

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

公司介紹

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼生活？」的世界。

職位簡介

工作職責 

• 深入拓展受管技術（Managed Tech）與非技術（Non‑Tech）兩大業務領域主導網紅 KOL 平台在台灣的成長與成功，持續擴大影響力、提升互動參與度，並強化商業變現能力發展，並深化與既有受管合作夥伴（Managed Publishers）的策略關係
• 創造長期且可持續的價值善用深厚的產業人脈，與台灣主要線上 App、聯盟平台、媒體與出版商網絡及數位生態系建立策略合作透過新興聯盟模式、平台及創作者經濟趨勢，主動辨識並孵化新的成長機會全面負責聯盟業務績效，包括營收成長、獲利能力與 P&L（損益）責任與 Sales、Product、Marketing 及 Operations 團隊密切跨部門合作
• 推動整合式 Go‑to‑Market 執行為團隊設定明確目標、績效指標與人才發展計畫，打造以成果導向且高度協作的團隊文化

需求條件：

• 對台灣數位生態系有深入且全面的理解，並已建立穩固的在地人脈網絡，涵蓋：

招募流程

• 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知

• 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。

• 面試時間表和結果將透過電子郵件地址通知應徵人員。

需要考慮的事項

• 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。

• 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。

• Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​   

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview:

The Coupang Catalog Team is responsible for hosting billions of products in Coupang’s catalog and the dynamic processing of hundreds of millions of updates to provide the source of truth that powers the online buying experience for millions of customers. We strive to deliver a world-class platform for our customers to find and discover complete, accurate and trustworthy product information without friction and at the lowest price. We continually invest in the latest technologies to ensure the scalability, precision and reliability at scale of these critical systems.

What You Will Do:

This is a dynamic, rapidly evolving and complex ecosystem, and thus the person hired for this role will be comfortable dealing with high degree of complexity and working with a large cohort of stakeholders internationally across South Korea, Taiwan, China, India, and the US. These stakeholders include Retail and Pricing Product, 3P Marketplace, Search & Discovery, Customer Experience, and Finance.

In this pivotal role, you will be at the forefront of defining and executing a strategic roadmap tailored to the Taiwanese market, ensuring that our innovative e-commerce solutions resonate with local consumers while maintaining the essence of Coupang's groundbreaking services. You will:

• Craft our path to becoming Taiwan’s top e-commerce platform, focusing on strategic product development that places customer experience at the forefront, ensuring excellence without compromise. We aim to set the new industry benchmark in Taiwan.
• Become part of a fast-growing organization which embraces ownership to drive significant impact. We embrace a flat structure to foster a supportive and collaborative culture to enable fast-paced product development while challenging the business-as-usual mentality.
• Prioritize and create a future roadmap of projects and initiatives, considering the necessary trade-offs and optimizing for Customer experience. This will likely include the development of a next generation suite of tools to automate our Catalog processes.
• Join a team of world-class talent drawn from across the globe and drive alignment with a wide variety of stakeholders, including executives in engineering, data science, product, operations, and infrastructure to achieve the above goal.
• Lead a variety of initiatives, from expanding market reach to optimizing product offerings, all aimed at driving customer satisfaction and business growth. Employ a data-centric approach to identify trends, tailor strategies, and deliver tangible, impactful results.

Basic Qualifications

• Minimum 8 years of product management experience or equivalent, with a proven track record of developing and scaling innovative products.
• Experience creating product roadmap(s) from conception to launch, driving the product vision, defining the GTM strategy, leading design discussions, testing, iterating, and overseeing pre- and post-launch execution.
• Ability to combine strategic foresight with a strong execution focus to drive results.  Combined with exceptional analytical skills to drive decision-making and system optimizations based on robust data analysis.
• Experience in launching consumer-facing products in a fast-paced environment, with a preference for candidates who have worked in start-ups or large tech companies.
• A proactive approach, with a willingness to delve into details, drive results, adapt and find creative solutions in a constantly changing environment.  Hands on experience working in an agile environment with a rapid iteration cadence (Launch new products and features, test their performance, and iterate quickly).
• Excellent communication skills, capable of conveying complex ideas succinctly and persuasively.

Preferred Qualifications:

• Prior experience in the e-commerce industry.
• Experience working and influencing cross-functionally and building relationships across globally distributed teams, with people outside the direct reporting chain and senior executives.
• Experience leading, driving, launching and managing projects with at one of the targeted workloads: AI; ML; NLP/NLU; Deep Learning; LLM; OCR; or any other relevant technologies.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

We are seeking a detail-oriented and experienced finance professional to join our team as a Senior Accountant in Audit, Tax, and Financial Compliance. This role is critical in supporting the company’s statutory audit and tax compliance processes across multiple entities, ensuring accuracy, timeliness, and regulatory alignment.

What You Will Do 

Audit & Financial Reporting:

• Coordinate annual financial statement audits with external auditors.
• Review financial statement packages and accompanying notes to ensure compliance with applicable accounting standards (e.g., IFRS or local GAAP).
• Work closely with internal departments to gather and validate supporting documentation for audit purposes.
• Monitor changes in accounting standards and support impact analysis and implementation as needed.
• Assist in preparation and quality review of financial disclosures and other filings as required.

Tax Compliance & Planning:

• Review tax filings, tax provision calculations, and ensure compliance with local tax regulations.
• Oversee processes related to withholding tax, VAT, corporate income tax, and other applicable taxes.
• Coordinate with internal teams and external consultants on tax planning and advisory projects.
• Provide support in reviewing contracts and transactions for potential tax exposures or optimization opportunities.
• Stay up to date with changes in local and international tax laws and assess the impact on the company’s operations.

Compliance & Controls:

• Support financial compliance efforts, including adherence to internal control frameworks (e.g., SOX).
• Ensure that accounting and tax-related processes meet internal policy and regulatory requirements.
• Assist in documentation and testing of internal controls related to audit and tax reporting cycles.

Basic Qualifications 

• Bachelor’s degree in Accounting, Finance, or a related field.
• CPA or equivalent professional certification preferred.
• 5–10 years of experience in external audit, financial reporting, or tax compliance.
• Big 4 Accounting firm experience is highly preferred.
• Experience working with external auditors and tax consultants.
• Strong understanding of financial statement preparation and related disclosures.
• Solid knowledge of local tax regulations and international tax concepts.
• Prior experience with PCAOB audits or working in a public company environment is a strong plus.
• Familiarity with compliance frameworks such as SOX.
• Excellent communication and interpersonal skills to work cross-functionally and with external parties.
• High attention to detail, analytical thinking, and problem-solving ability.
• Proficiency in Excel and financial systems (e.g., SAP) is a plus.

Preferred Qualifications 

• Bilingual in English and Mandarin (or other relevant languages based on region).
• Experience in a multinational or matrixed organization.
• Proactive, independent, and capable of managing multiple deadlines.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

Taiwan Finance team is a finance business partner for Coupang Taiwan. We own financial results by working with stakeholders to define & track business input/output metrics and improve them by performing root-cause analysis. We are hiring a Principal Financial Planning & Analysis (FP&A) focusing on Central Finance domain.

What You Will Do 

• Budgeting, forecasting, variance analysis: Manage all aspects of financial analysis including developing company-wide annual budgets, monthly forecasts, and gap analysis

• Deep-dive analysis: Generate data-driven insights through analysis to help guide senior level decision making

• Point of contact for Taiwan business: Understand business issues and developments and work with business stakeholders to drive corrective action where necessary

• Partnering with corporate finance: Work with Corporate FP&A in Global HQ to provide key developments in the business and communicate insights to senior management

• Accurate management reporting: Ensure management reporting reflects the organization structure and responsibilities, driving accountability and clarity of ownership

• Reporting tools development: Develop management reporting tools and systems to efficiently deliver meaningful information to the leadership team

Basic Qualifications  

•  
• 7+ years of experience in financial planning and analysis in a fast-paced technology-oriented organization (eCommerce preferred)
• Central FP&A experience (Corporate financial planning and reporting)
• Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced and growing environment
• Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation
• SAP and Excel skills
• Good communication skill in English

Preferred Qualifications 

• Experience with data visualization tools (e.g. Tableau, PowerBI)
• SQL proficiency

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。  

職位: Customer Service Senior Consultant(一線客服資深專員)

主要職責
1.    客戶諮詢與申訴處理
透過多元聯絡管道（如電話、線上客服等）進行客戶諮詢，並對客戶申訴提供第一線回應與處理。
2.    問題協調與改善服務品質
將客戶回饋與申訴內容回報並分享給相關內部團隊，協助問題解決，並持續優化 Coupang 前線客服（CS）的服務品質。
3.    關鍵與高敏感案件處理
能夠處理需要高度關注與額外關懷的重大或關鍵客訴案件，確保客戶獲得妥善與周到的服務。
4.    即時協助一線同仁處理突發事件，並提供專業建議

招募條件：
1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力
3.具高壓環境下獨立及快速處理問題能力
4.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件
5.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料
6.具備團隊責任感

加分條件：
1.處理高敏感客訴經驗
2.具備客服主管回電經驗
3.電商平台運作經驗

其他補充：
1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7）
2. 須依排班於不同時段帶班並支援第一線作業
3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公

招募流程
申請資格審核 – 電話面試 – 視訊面試 – 錄取通知
招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化
面試時間表和結果將透過電子郵件地址通知應徵人員

需要考慮的事項
如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。
如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

We are seeking a detail-oriented and analytical Lead Business Analysis to join the Taiwan Marketplace team. You will be required to develop the business plan and visibility/dashboards needed to achieve strategic plans and goals, drive decisions and track performance on growth, KPIs like seller acquisition, seller management, selection and GMV of marketplace categories and any strategic initiatives. This role will be critical in generating data backed insights for the business and help in achieving growth goals of the business basis those insights. 

What You Will Do 

• Design, develop and improve automated reports and dashboards to 
  measure performance and support business needs 

• Pull and leverage data to provide proactive, actionable insights that can identify growth opportunities, increase efficiency, and/or deepen understanding of business. 

• Set strategic and measurable goals, define new metrics and collaborate with other teams to achieve success on cross-team projects 

• Has the potential to become a subject matter expert in areas concerning marketplace e-commerce 

• Has the potential to become a people manager and manage, coach and grow Data analysts 

• Build processes and KPIs reporting to align internal stakeholders on priorities and marketplace initiatives. 

Basic Qualifications  

• Expertise with SQL, SQL tuning, and relational database systems 

• Experience using business intelligence reporting tools (Tableau, Data Cubes, Power BI, etc.) 

• Knowledge of data management fundamentals and data storage principles 

• Excellent verbal and written communication skills to work effectively with cross-functional teams 

• BA/BS/MA/MS, preferable in Finance/Marketing/Economics/Statistics; MBA is a plus 

• At least 5-10 years relevant work experience in Analytics, Data Science, CRM, Strategy, Growth, Program Management. Experience across fast-paced technology-oriented organization e.g. e-commerce/Consulting/Banking/start-up is preferred. 

Preferred Qualifications 

• Strong analytical skills with the ability to interpret and present complex data effectively 

• Ability to manage multiple tasks and meet deadlines in a fast-paced 
  environment 

• Detail-oriented with a strong commitment to accuracy and quality 

• Proven experience in product analysis, data reporting, or a similar role 

• Able to logically break down a problem into steps and define input and output metrics 

• Bilingual English/Chinese 

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

職位: Customer Service Specialist (Counie Operations) 一線客服組長

What You Will Do 

1. 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率
2. 監督與提升同仁的工作績效、服務品質及專業能力
3. 進行主管回電（處理客戶升級案件、投訴或複雜問題）
4. 即時協助一線同仁處理突發事件，並提供專業建議
5. 參與並推動教育訓練、流程優化及服務改善計劃

Basic Qualifications  

1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力
2.具高壓環境下獨立及快速處理問題能力
3.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件
4.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料
5.具備團隊責任感

Preferred Qualifications 

1.處理高敏感客訴經驗
2.具備客服主管回電經驗
3.電商平台運作經驗

Others

1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7）
2. 須依排班於不同時段帶班並支援第一線作業
3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公

Recruitment Process and Others  

招募流程
申請資格審核 – 電話面試 – 視訊面試 – 錄取通知
招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化
面試時間表和結果將透過電子郵件地址通知應徵人員

需要考慮的事項
如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。
如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Privacy Notice​ 

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Position: Sr. Program Management Specialist (Business Intelligence)

Role Overview:

The Customer-Centric Planning team is looking for a senior Business Analyst that enables active and fast drives, providing customer Insights analysis, manage risks and opportunities for improving customer experience (CSAT), and ultimately supporting company-wide strategic decisions.   

This role requires an individual with excellent attention to details, a knack for operational process planning, analytical capabilities, and strong business acumen. You must be comfortable operating in ambiguous environments and have ownership to identify and lead stakeholders to implement solutions to streamline and accelerate a wide range of business processes. An individual would succeed in this role when you’re a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence. 

What You Will Do 

A senior business analyst helps guide business in improving products, services, marketing programs through data analysis. This person will translate complex or ambiguous business problems into analysis requirements, implement analytical approach and drive actionable recommendations to significantly impact the business. Additionally, this person will contribute to analytics projects designed to help drive Coupang's growth, support specific initiatives from Growth Marketing and other business units, and help less senior business analysts with their development.

• Design and maintain dashboard for key metrics monitoring; analyze customer data and develop strategic plans to provide service excellence 
• Investigate and conduct in-depth analysis of data-driven "root causes" and propose solutions supported by data and facts and share impact. 
• Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience. 
• Develop strong ownership for customer data analysis and work with cross-functional teams on company-wide perspectives. 
• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders 
• Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements. 
• Analyze customer data and develop strategic plans to provide service excellence  
• Compile and analyze project data to identify trends and opportunities for future growth and improvement  
• Ensures that multiple projects within program roadmap meet specified timelines to deliver results 

Essential Qualifications  

• 5+ years of experience in data or business analysis preferably in the e-commerce or marketplace industry 
• Ability to leverage intermediate and higher data visualization tools (e.g. Power BI or Tableau) 
• SQL building experience is a must
• English speaking and writing skill are a must, Korean speaking is a strong plus 
• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders 
• Works independently, but also influences and manages project status with stakeholders, and test or implement new ideas or process improvements. 
• When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact. 

Preferred Qualifications:   

• Experience in the e-commerce industry in an operational capacity  
• Experience working with cross-functional teams

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview:

As a marketing data professional, you will be responsible for analyzing tens of millions of data points and providing actionable insight for marketing managers and leadership. This insight will help us to create WOW experience for our customers. Marketing analytics creates meaningful insights, seeks answers to complex business questions, and enables effective marketing campaigns.

This is a rare opportunity to be part of a diverse, fast-paced, and dynamic team with so much upward growth potential. You will be a member of the Taiwan marketing team with members from all over the world. You will get a broad end-to-end view of the aggressive expansion of an e-commerce business

What You Will Do:

• Collaborate and be a thought partner for marketing managers, CRM managers, marketing engineers, designers, and other stakeholders to make data-driven decisions.
• Build machine learning models include but are not limited to customer churn, product sales, banner clicks and sales of marketing campaigns.
• Train and deploy machine learning models on both in-house and cloud-based platforms.
• Perform insightful analysis on growth marketing (customer & product) metrics to enable effective marketing campaigns.
• Provide clear and actionable recommendations on CRM promotions by analyzing user behavior data in the APP.
• Conduct hypothesis testing, A/B testing and regression analysis on online ad performance.
• Create a data pipeline to ensure data availability and quality.
• Interpret and present your data story to marketing leadership.
• Foster an analytic culture as part of a growing data team.

Basic Qualifications

• 5+ years’ working experience in machine learning.
• 3+ years’ working experience in SQL.
• 3+ years’ working experience in Python.
• Attention to the detail with ability to validate data, identify data flaws, and create analytical reports.
• Strong critical thinking and problem-solving skills.
• Ability to work independently with a sense of responsibility and exercise judgment in a fast-paced, dynamic environment.
• Strong communication skills to share analysis results in clear and concise manners.
• Proficiency in both Mandarin and English (both verbal and written).

Preferred Qualifications:

• Experience in retail / E-commerce industries.
• Experience in growth marketing and CRM function. 
• Master’s degree in business analytics, data analytics, data science or equivalent experience.
• Experience in data ETL and data engineering.
• Experience in AWS or GCP.
• Strong English skills (both verbal and written).

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have

submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

The Principle, Community and Stakeholder Engagement is responsible for building and maintaining strong, trust‑based relationships with municipal governments, regulatory bodies, frontline authorities, and surrounding communities in regions where Coupang operates or plans to expand.

This role supports business continuity and growth by enabling effective stakeholder outreach, facilitating permitting and approval processes, and proactively managing community engagement related to Coupang’s facilities and operations.

The role requires close collaboration with internal teams, external partners, and government stakeholders to ensure smooth execution of projects while maintaining Coupang’s reputation as a responsible corporate citizen.

What You Will Do

• Serve as the primary point of contact for municipal governments, regulatory authorities, public safety officials, and community stakeholders related to Coupang’s facilities and operations within assigned regions, building and maintaining strong, constructive working‑level relationships.
• Plan and execute stakeholder outreach initiatives to support Coupang’s infrastructure development, expansion, and ongoing operations, including monitoring community sentiment, identifying emerging issues, and proactively managing risks and opportunities related to Coupang’s operational footprint.
• Support permitting and approval processes by coordinating engagement with relevant authorities, tracking requirements and timelines, and ensuring timely, accurate, and consistent exchange of information.
• Coordinate and manage internal and external stakeholder engagements, including meeting and site‑visit planning, agenda and material preparation, logistics, follow‑ups, and action tracking for government officials, community leaders, and internal teams.
• Provide regular updates and insights to internal stakeholders on community feedback, stakeholder interactions, and regulatory developments; support the development of engagement strategies, briefing materials, and documented records to ensure alignment, accountability, and continuity across teams.

Basic Qualifications

• Bachelor’s degree with 5+ years of relevant professional experience
• Demonstrated experience supporting permitting, zoning, licensing, or regulatory approval processes
• Familiarity with infrastructure, logistics, industrial facilities, or large-scale operational/construction environments is highly desirable
• Proven ability to work cross-functionally in a fast-paced, dynamic environment, balancing external relationship management with internal business priorities
• Proactive, detail-oriented, and solution-focused mindset with strong problem-solving skills
• Willingness and flexibility to travel and support on-site activities as required
• Effective verbal and written communication skills in both Mandarin and English
• Ability to communicate in additional Taiwanese dialects is a plus

Preferred Qualifications

• Strong track record of engaging effectively with local communities, government authorities, regulators, industry associations, business associations, chambers of commers, NGOs, and other external stakeholders
• Proven capability to influence without authority, build trust, and drive alignment across cross-functional teams
• Strong analytical and organizational skills, with attention to detail and the ability to manage multiple stakeholder workstreams simultaneously
• Strategic yet hands-on mindset, with the ability to translate community and stakeholder insights into practical, solution-oriented actions

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview:

As a marketing data professional, you will be responsible for analyzing tens of millions of data points and providing actionable insight for marketing managers and leadership. This insight will help us to create WOW experience for our customers. Marketing analytics creates meaningful insights, seeks answers to complex business questions, and enables effective marketing campaigns. This is a rare opportunity to be part of a diverse, fast-paced, and dynamic team with so much upward growth potential. You will be a member of the Taiwan marketing team with members from all over the world. You will get a broad end-to-end view of the aggressive expansion of an e-commerce business

What You Will Do:

• Collaborate and be a thought partner for marketing managers, CRM managers, marketing engineers, designers, and other stakeholders to make data-driven decisions.
• Build machine learning models include but are not limited to customer churn, product sales, banner clicks and sales of marketing campaigns.
• Train and deploy machine learning models on both in-house and cloud-based platforms.
• Perform insightful analysis on growth marketing (customer & product) metrics to enable effective marketing campaigns.
• Provide clear and actionable recommendations on CRM promotions by analyzing user behavior data in the APP.
• Conduct hypothesis testing, A/B testing and regression analysis on online ad performance.
• Create a data pipeline to ensure data availability and quality.
• Interpret and present your data story to marketing leadership.
• Foster an analytic culture as part of a growing data team.

Basic Qualifications

• 5+ years’ working experience in machine learning.
• 3+ years’ working experience in SQL.
• 3+ years’ working experience in Python.
• Attention to the detail with ability to validate data, identify data flaws, and create analytical reports.
• Strong critical thinking and problem-solving skills.
• Ability to work independently with a sense of responsibility and exercise judgment in a fast-paced, dynamic environment.
• Strong communication skills to share analysis results in clear and concise manners.
• Proficiency in both Mandarin and English (both verbal and written).

Preferred Qualifications:

• Experience in retail / E-commerce industries.
• Experience in growth marketing and CRM function. 
• Master’s degree in business analytics, data analytics, data science or equivalent experience.
• Experience in data ETL and data engineering.
• Experience in AWS or GCP.
• Strong English skills (both verbal and written).

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have

submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview:

This role will focus on improving key financial metrics, devising measures to fundamentally resolve issues identified through high-level data analysis and formulating long-term solutions for automation in order to support financial decision-making by the management of Coupang.

What You Will Do:

• Identify key input/output metrics impacting Retail P&L
• Establishes ambitious goals for the team and oneself, implementing concrete plans to achieve them, even in ambiguous or complex situation
• Track the metrics and analyze their trends & results to provide business/financial visibilities to stakeholders
• Perform root cause analysis by retrieving the right data and diving deep for actionable insights
• Facilitate daily communication with senior leaders, exerting a notable influence on both internal and external team members.
• Provide constant feedback to stakeholders, raise a flag, and recommend corrective measures to deliver WOW results

Basic Qualifications

• 7-10 years of experience in business partnering, financial planning and analysis in a fast-paced retail and/or technology-oriented organization (eCommerce preferred)
• Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced, ambiguous and growing environment
• Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation to guide and influence
• Strong Excel skills
• SQL skills
• Fluent in English

Preferred Qualifications

• MBA
• Strong SQL and Power BI skills
• Fluent in Mandarin

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Role Overview

Business Analysts (BA) shine in Coupang's various business and operational organizations where data-driven decision making is important. Our large amount of data is transformed into meaningful information and insights by BAs in each organization (Marketing, Logistics, Shipping, Compliance, Finance, etc.).

You'll be part of our growth and have the opportunity to develop your career!

* Meet the Coupang Business Analyst

What You Will Do 

• Support business decisions with data
• Improve existing processes and develop and manage new metrics 

Basic Qualifications

• Minimum 3 years of data analytics experience
• Proficient SQL experience and competence (SQL coding test required)
• Experience in business intelligence reporting and dashboarding using Tableau or Power BI
• Able to multi-task with judgement in prioritising work to meet the fast-paced business environment

Preferred Qualifications

• Experience working in the e-commerce or internet services industry
• Experience with Python, R or other programming languages

* Application documents: English CV (required)
** The experience needed for each role varies. After receiving your CV, we will offer suitable positions to candidates based on their experience and skills.

Recruitment Process and Others  

Recruitment Process  

• Application Review - SQL Test - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

Support fundamental resolution of financial issues identified through sophisticated data analysis and lead persuasion of partnerships and other activities for automation in order to support financial decision-making by the management of Coupang

What will you do?

• Improving the decision-making process and overall cost efficiency of the responsible fulfillment center through the development of a finance model

• Collaborate with internal stakeholders (FC leaders, HR, Coupang HQ finance) to develop and continuously improve FC key performance indicator reports and operational dashboards

• Monitoring key performance indicators and analyzing causes of changes

• Review and approval of operational contracts

• Own the ongoing development of weekly and monthly forecasting, operational planning and modeling tools

Essential Qualifications:

• Bachelor's degree (major in management or finance preferred)

• 4-6 years of experience in financial planning (FP&A), business planning, or management planning

• Proficient in using MS Office Excel

• Experienced in leading financial projects, improving processes, or participating in decision-making

• Experienced in business planning, KPI setting and initiative reporting, and performance analysis

• Root cause analysis and problem-solving ability

• Experience in delivering effective results in a fast changing and growing environment

Preferred Qualification

• Proficiency in SQL

• Proficiency in Power BI

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

職務概述（Role Overview）
Coupang 正在重新定義消費者的購物體驗，而我們的 程式化廣告（Programmatic Ads）產品 正站在這場轉型的最前線。
我們正在尋找一位具備策略思維的 「獵才型（Hunter）」人才，領導 Coupang 在台灣市場的供給端拓展。
你將全面負責 App 與 Web 發佈方（publishers）的端到端拓展與導入，透過將 Coupang 先進的開放式 API 產品（Search API、Recommendation API）整合至合作夥伴平台中，打造原生、高轉換率的電商體驗。

工作內容（What You Will Do）
1. 策略型供給端開發與市場布局
    • 辨識並成功導入台灣市場中具有高度商業意圖的行動 App 開發商與網站發佈商
（包含工具型、金融科技、生活風格、內容型 App 及遊戲類型）。
    • 協助合作夥伴從傳統展示型廣告模式，轉型為高效能的 Direct API 原生整合。
    • 負責複雜的商業條款談判，聚焦於長期價值創造與深度技術整合。

2. 技術解決方案顧問與資料流管理
    • 作為 Coupang 產品團隊與合作夥伴產品／工程團隊之間的重要溝通橋樑。
    • 推廣 Search API 與 Recommendation API 相較於傳統 SDK 顯示型廣告的技術優勢。
    • 確保開發者應用程式與 Coupang 電商引擎之間的資料可即時、順暢交換，提供高轉換率的即時商品推薦。

3. 程式化廣告生態策略
    • 運用對 供給方平台（SSP）與程式化廣告生態系 的深度理解，將 Coupang 定位為發佈方的核心變現夥伴。
    • 引導開發者從傳統「瀑布式（Waterfall）」廣告模式，順利轉型至成熟的程式化競價（Programmatic Bidding）環境。

基本資格（Basic Qualifications）
    • AdTech 專業背景：8 年以上商務開發經驗，並具備深厚的程式化廣告、SSP 或行動變現相關經歷。
    • 超越橫幅廣告銷售：需對發佈方變現策略有深度理解，並能說明 API 驅動的電商整合如何補強既有營收模式。
    • 資料流與技術理解能力：能清楚說明 API 請求如何被觸發、Metadata 如何傳遞，以及電商引擎如何回傳篩選後的結果；理解行動廣告生態的「底層管線」，而不僅是表層呈現。

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

Coupang is reimagining the shopping experience, and our Programmatic Ad products are at the forefront of this transformation. We are looking for a strategic "Hunter" to spearhead our supply-side expansion in Taiwan. You will be responsible for the end-to-end acquisition of direct App & Web publishers , integrating Coupang’s sophisticated open API products(search api, Reco API) into their platforms to create native, high-converting commerce experiences.

What You Will Do  

1. Strategic Supply Acquisition & Territory Planning

• Identify and onboard high-intent mobile app developers and web publishers in the Taiwan market (Utility, Fintech, Lifestyle, and Content apps, Game).
• Transition partners from legacy display models to high-yield Direct API integrations.
• Negotiate complex commercial agreements, focusing on long-term value and deep technical alignment.

1. Technical Solution Consulting & Data Flow Management

• Act as a bridge between Coupang’s product team and the partner’s Products/Engineering leads.
• Evangelize the technical superiority of Search & Recommendation APIs over traditional SDK-based display ads.

• Ensure a seamless exchange of data between the developer’s app and Coupang’s ecommerce engine to deliver real-time, high-converting product recommendations.

1. Programmatic Ecosystem Strategy

• Leverage deep knowledge of Supply-Side Platforms (SSPs) and Programmatic ad ecosystem position Coupang as a primary monetization partner.
• Guide developers through the technical transition from "waterfall" models to sophisticated programmatic bidding environments.

Basic Qualifications

• The AdTech Pedigree: 8+ years in Business Development, with a heavy focus on Programmatic Advertising, SSPs, or Mobile Monetization.
• Beyond "Banner Sales": You must demonstrate a deep understanding of publisher monetization and how complements API-driven e-commerce integrations.
• Data Flow Literacy: You are comfortable explaining how an API request is triggered, how metadata is passed, and how an e-commerce engine returns filtered results. You understand the "plumbing" of the mobile ad ecosystem, not just the "paint."

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/​ 

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery,” which offers next‑day delivery for a wide selection of items at affordable prices, as well as “Rocket Overseas,” which provides free international delivery on millions of best‑selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

he Public Affairs Events & Partnership Principal supports Coupang Taiwan’s public policy team through the planning and execution of public‑facing events, partnerships, and sponsorships. Working closely within the Public Policy teams and related internal teams, this individual contributor role focuses on delivering well‑run, strategically aligned activities that strengthen stakeholder relationships, reinforce policy positioning, and build goodwill with government, legislative, industry, and community audiences. This role does not involve people management, but requires strong execution capabilities, attention to detail, and sound judgment in navigating public‑facing initiatives.  

What You Will Do 

• Plan and execute public affairs events, stakeholder engagements, and partnership activities that support public policy and government‑relations objectives.
• Coordinate with internal teams to ensure events and partnerships are aligned with policy priorities, messaging guidance, and compliance requirements.
• Manage end‑to‑end execution, including partner coordination, budgets, logistics, vendor management, and post‑event follow‑up.
• Support ESG, CSR, and community initiatives that strengthen relationships with government stakeholders and allied organizations.
• Maintain structured records and reporting to track engagement effectiveness and ensure consistency across activities.

Basic Qualifications 

• Bachelor’s degree and 5+ years of experience in public affairs, partnerships, stakeholder engagement, events, or related roles
• Strong project‑management and coordination skills with the ability to manage multiple initiatives simultaneously
• Ability to execute independently with attention to detail in a fast‑paced environment
•  Professional fluency in Mandarin and working proficiency in English.

Preferred Qualifications 

• Experience supporting public affairs, or policy‑related initiatives in a regulated or high‑visibility environment
• Demonstrated ability to design engagement platforms that resonate with diverse stakeholders, including government, legislative, industry, and community audiences
• Strong instinct for assessing stakeholder sensitivities and adjusting engagement approaches to reinforce constructive perception and goodwill
• Experience collaborating with PR, public policy, ESG, or external partners on reputation‑relevant initiatives
• Familiarity with Taiwan’s public‑sector, industry association, or third‑party stakeholder landscape

Remuneration

• Monthly salary of more than NT$ 40,000 (To be discussed)

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

Coupang Logistics Services is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

What You Will Do 

• Scope and create project plans for strategic, tactical, cross-functional projects and programs
• Develop processes and coordinate execution across teams
• Drive project delivery and communicate status, risks and process/product changes to senior management
• Lead cross-team coordination and manage multiple competing priorities simultaneously
• Design, implement, and optimize strategic initiatives
• Conduct data mining and analysis to support decision making
• Challenge and influence stakeholders including organization leaders
• Think strategically and execute methodically in a fast-paced environment
• Use analytical and quantitative skills to develop business cases backed by hard data and metrics
• Clearly communicate data insights to stakeholders

Basic Qualifications  

• Bachelor's degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
• 10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
• Demonstrated experience leading and owning cross-functional programs
• Extensive experience owning the design, implementation, and optimization of initiatives
• Experience with data mining and data analysis
• Confidence operating in a highly ambiguous and iterative business space
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Willingness to challenge and influence other stakeholders, including the organization leaders
• Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Ability to clearly communicate data insights to others

Preferred Qualifications 

• MBA and work experience in dedicated project management
• Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen
• Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access
• Demonstrated experience communicating data insights to others, including use of data visualization tools

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。

職位簡介

我們正在尋找一位反應敏銳、能獨立作業的選品專案組長，負責推動專案目標並管理一個 5 至 10 人的小團隊。這份工作不僅僅是執行檢查清單，我們更需要一位能全權負責工作流程、洞察細節，並確保團隊維持高生產力與準確性的關鍵人才。

您將成為產品數據分析與流程改善的技術核心。我們希望您是一位具備主動積極特質的人（Self-starter）——能夠在極少指導下處理複雜任務、主動培訓他人，並在發現瓶頸時找出更好的解決方案。

核心重點

• 營運所有權：管理每日人力配置，確保團隊達成目標。

• 品質管控：維持數據準確性，並在不犧牲品質的前提下提升產出速度。

• 獨立分析：自主進行產品研究與屬性對比。

• 流程優化：診斷現行標準作業程序 (SOP) 的問題，並提出更聰明的解決方案。

主要職責

• 團隊領導與自主管理：以高度責任感帶領 5 至 10 人的團隊；獨立管理專案人力分配與日常營運，確保專案成功。

• 績效與考勤管理：監控團隊出勤狀況並進行績效考核，確保所有成員持續達到或超越團隊標準。

• 品質與產能管控：監督團隊產出的準確性與效率；主動識別瓶頸，並推動持續改善以確保高質量的數據產出。

• 培訓與發展：設計並執行內部培訓計劃，以提升團隊的專業技能與作業效率。

• 主管支援：在極少監督的情況下，高效完成主管交辦任務，支援部門整體目標。

職位要求

• 產品專業知識：具備強大的產品敏銳度，熟悉品類屬性；能夠獨立進行線上/線下的產品分析與競品研究。

• 邏輯思考與適應力：具備嚴謹的邏輯推理能力，能處理複雜數據；作為自驅型人才，需能適應變化，並在動態環境中帶領團隊達成目標。

• 高度自主與責任感：證明自己具備獨立作業及在壓力下解決問題的能力；能在多任務環境中有效安排優先順序，確保如期達成目標。

• 流程診斷與優化：熟悉 SOP 運作，並具備分析與診斷工作流問題的能力，能獨立提出建設性的優化策略。

• 電商熱忱：對電子商務營運與市場趨勢有濃厚興趣，並致力於自我持續成長。

加分條件

• 數據處理能力：精通 Excel 進階函數進行數據分析（如：XLOOKUP, COUNTIFS）。

• 專業經歷：具備 2 至 3 年行政或專案管理相關經驗。

• 培訓與指導經驗：曾有領導、教練或培訓團隊成員以提升整體績效的實績。

• 管理背景：具備主管或管理職經驗者優先考慮。

招募流程

• 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知

• 招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化。

• 面試時間表和結果將透過電子郵件地址通知應徵人員。

需要考慮的事項

• 如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。

• 如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。

• Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

What You Will Do 

• Utilize one’s own understanding in local culture and business nature to localize and manage contents needed for product/marketing/development/educational guides
• Proofread and manage (traditional) Chinese within the service in a consistent and professional way (proper nouns and technical terms used within the company)
• Manage and communicate with the partnering translation firm - manage contract and work schedule, proofread translated output, and provide a term and style guide
• Update the translation memory and terminology database and work on documentation
• Reflect stakeholder and local requirements to the translation output
• Communicate with relevant teams to respond to local issues and align on the solution
• Monitor the local service trend and support UX and business

Basic Qualifications  

•  Bachelor’s degree on Advertisement, Public Relations, Journalism, Media, Communication, Business, Design, or equivalent experiences
• Outstanding portfolio demonstrating expert writing skills in English, in areas like UX writing, copywriting, and article writing, as well as experience in running a blog/social media account and producing content
• Ability to clearly understand requirements and fulfill them through long or short written content
• 8+ years of relevant work experience
• Ability to produce writing guidelines and presentations
• Experience of closely collaborating with various internal teams across the company and outsourcing vendors to lead and accomplish projects

Preferred Qualifications 

• Experience working with various teams in a fast-growing environment
• Understanding in product design
• Experience in driving a project from end to end, leveraging insights from both qualitative and quantitative data
• Experience in leading various stakeholders and operating and managing complex project
• Experience working in the IT or e-commerce industry
• Proficient in Traditional and Mandarin Chinese
• Ability to communicate in English

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

主要職責：

營運痛點分析與歸因 (Root Cause Analysis)：建構顧客體驗漏斗，從用戶生命週期識別流程問題、營運文題、分析深層原因。

端到端數據管道建構與維護 (ETL & Pipeline)：使用 Presto/Hive SQL 處理大規模數據，負責設計與維護 Airflow DAGs、開發並優化數據市集 (Data Marts)、監控數據管道健康度，確保數據準確性 (Data Quality)。

流程自動化與工具開發 (Automation & Tooling)：使用 Python 開發自動化腳本，整合 Slack、GitHub、Zendesk、Tableau、Presto、Confluence 與各類內部 API 並使用/導入 LangChain、MCP Server，實現各類研究、報表建立、Quality Assurance 等自動化更新與發布，減少人工介入、提升團隊效率

必要條件：

具備處理SQL 查詢 (Recursive CTE, Window Functions, JSON parsing) 的能力。

具備商業分析敏感度，能將模糊的業務問題 (如「為什麼客訴增加？」) 轉化為具體的數據分析專案。

熟悉 Tableau Server 、 Power BI 或相關報表製作與操作。

加分條件：

熟悉客服與工單系統營運數據結構：有客服、電商、物流等類似系統的數據分析經驗。

具備電商或供應鏈領域知識：了解電商商業模式、物流庫存邏輯。

具備 Python 實務開發能力，能夠撰寫自動化腳本、處理 API 串接或進行數據轉換。

熟悉 Airflow 或類似的工作流調度工具，有實際撰寫與維護 DAG 的經驗。

熟悉版本控制工具 (GitHub/Git)，習慣 Pull Request (PR) 審查與協作流程。

AI/LLM 應用經驗：曾使用 LangChain 或內部 AI 工具建構輔助分析的 Agent 或自動化流程。