반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

회사 소개
쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 리테일 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현가능한 한계를 뛰어넘고 있습니다. 고가용성 (Always-on) 과 최첨단의 앞선 기술 (High-tech), 초연결사회 (Hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.

직무 소개
Counterfeit Report팀에서는 고객 및 내부 신고건을 신속하게 대항하여 지식재산권 침해 상품에 대해 모니터링 후 판매 여부를 결정하여 고객의 안좋은 경험을 빠르게 차단합니다. 또한 아이템 마켓 정책에 따라 지식재산권 침해 상품을 반복적으로 등록하는 셀러에게 패널티를 부과하게 됩니다.

업무내용
• 신고 건을 기준과 정책에 따라 정확하고 일관되게 검토·처리
• 신고 이슈 발생 시 원인을 분석하고, 필요 시 유관 부서와 협업하여 대응 방안을 마련
• 정책 및 운영 기준을 이해하고, 신규·변경 이슈 발생 시 운영 방향을 정리
• 고객 관점에서 불편 요소를 파악하고, 운영 개선을 위한 제안 및 실행에 참여

자격 요건

• 관련 경력 2년 이상 
• 신고 내용 및 증빙 자료를 꼼꼼하고 정확하게 검토하며, 기준에 따라 일관된 판단이 가능한 자
• 문제 해결을 위해 다양한 관점에서 사고하고, 원인 분석 및 개선 방안 탐색에 흥미가 있는 자
• 고객 경험 개선을 위해 주도적으로 참여하거나 과제를 추진한 경험이 있는 자

우대 사항
• 동종 직무 또는 유관 직무 경험자 우대
• Excel, Word 및 기타 Software 응용 프로그램을 사용할 수 있는 분
• 데이터 분석 결과를 통해 문제 원인을 도출하고 해결방법을 찾아보신 분

근무시간

• 주 5일 스케쥴 근무 (주말, 공휴일 포함 스케쥴 근무/ 공휴일 근무 시 수당 지급) 
  (근무 스케쥴 예시 : 일~목, 화~토 등, 교대 근무/ 근무 스케쥴은 임의로 선택 불가)
• 근무 시간대 및 수당

 1) 07:00~16:00> 케어(추가) 수당 없음

 2) 16:00~01:00 -> 500,000원/월 수당 지급 (오후 특별 케어 수당)

* 특별 수당은 1일부터 말일까지 해당 시간대에 근무해야만 지급하고 있습니다.

• 재택 근무 (상황에 따라 변동될 수 있음)
• 근무시간 주 40시간

*임산부는 시간외근로가 금지되며(근로기준법 제 74조 제 5항), 법에서 정한 예외 조건 외에는 야간 및 휴일 근로가 금지됩니다(근로기준법 제 70조 2항). 

채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

전형절차
• 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
• 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동 될 수 있습니다.
• 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.

참고사항
• 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
• 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
• 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.
• (리쿠르터 노트: 정규직인 경우 추가) 고용형태는 정규직으로 수습기간 12 주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다.

개인정보 처리방침
• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.
https://www.coupang.jobs/kr/privacy-policy/

서류반환정책
1. 본 고지는 『채용절차의공정화에관한법률』 제 11 조제 6 항에 따른 것 입니다.
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위 2 항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
4. 당사는 위 2 항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1 항 내지 4 항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  Senior Program Management Specialist (CS Program Management)

To design, establish, and continuously optimize operational processes to enhance efficiency and deliver exceptional customer experiences.

What You Will Do 

• Strategic Process Innovation: Lead the vision for process development across the department. Refine complex workflows across the department and develop scalable frameworks that support long-term organizational growth and agility.
• Advanced Data Analytics and Insights: Oversee the development of sophisticated analytical models to predict trends, identify root causes, and inform strategic decisions. Drive continuous improvement by leveraging predictive analytics and other advanced methodologies.
• Cross-Functional Leadership & Change Management: Act as a liaison across multiple departments, fostering a culture of collaboration and change management. Influence senior stakeholders to prioritize process enhancements and automation initiatives aligned with overarching organizational objectives.
• End-to-End Project Portfolio Management: Manage a portfolio of complex, multi-phase projects with strategic importance. Oversee resource allocation, risk mitigation, and change management plans to ensure successful implementation and sustained impact.

Basic Qualifications  

• Require 8 years working experience
• Proven experience in establishing and optimizing large-scale operational processes.
• Strong ability to define and use performance metrics to identify areas for improvement and measure optimization success.
• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview

Role 1. This role is responsible for the centralized management of all major customer incidents in Coupang Taiwan and serves as the core incident management and program management function within Customer Incident Management (CIM). The role oversees the handling, tracking, and coordination of major and high‑risk incidents to ensure consistent responses, transparent progress, and controlled risk. In addition, the role leads cross‑functional process and governance improvement initiatives derived from major incidents to drive systemic improvement and enhance operational stability and customer trust.

Role 2. This role is responsible for preventing the recurrence of major incidents by addressing issues at their root cause. Through deep analysis of incident‑driven customer and operational pain points, the role defines and drives targeted improvement and prevention mechanisms. By leveraging data analysis, incident reviews, and cross‑functional collaboration, the role leads root cause analysis, process optimization, and governance improvements to ensure effective implementation and measurable outcomes. The role aims to continuously reduce the risk of major incidents while enhancing overall customer experience and operational stability.

What You Will Do 

Role 1.

• Centrally manage major customer incidents, serving as the core management role for customer incident management
• Act as the program management lead for major incidents and high‑risk situations by coordinating cross‑functional resources, timelines, and decision‑making processes
• Establish standardized incident handling and follow‑up frameworks to ensure clear workflows, transparent progress, and traceable outcomes
• Plan and drive cross‑functional process and governance improvement initiatives derived from major incidents to enable long‑term systemic improvement
• Partner closely with Customer Service, Product, Operations, Legal, Finance, and other teams to ensure effective execution of incident handling and improvement plans
• Build and maintain SOPs, internal wikis, governance processes, and points‑of‑contact (POC) lists related to incident and program management
• Regularly consolidate and report major incident status, risk assessments, improvement progress, and recommendations to leadership

Role 2.

• Lead root cause analysis for major incidents and high‑impact issues, thoroughly assessing their impact on both customers and operations
• Design and drive incident prevention and improvement initiatives across processes, policies, and systems to reduce recurrence risk
• Leverage and apply DSAT analysis to identify the underlying drivers of customer dissatisfaction and translate insights into actionable improvements
• Proactively analyze data using multiple tools and data sources, such as Zendesk, BTS, and Power BI, and initiate internal investigations when needed
• Partner closely with Customer Service, Product, Operations, and Technology teams to ensure improvement initiatives are practical and effectively implemented
• Define and track success metrics for improvement initiatives to ensure measurable impact and sustained results
• Systematically identify and prioritize opportunities to strengthen preventive mechanisms and reduce the likelihood of future major incidents

Basic Qualifications 

• Bachelor’s degree in business, marketing, data analytics, information management, or a related field
• 5+ years of experience in customer experience management, customer service, customer success, operations, process improvement, or incident analysis
• Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT
• Strong analytical skills and structured thinking with the ability to conduct deep‑dive problem analysis
• Ability to independently analyze data and translate insights into actionable recommendations
• Proficiency in data analysis tools and incident analysis methodologies
• Proven ability to collaborate cross‑functionally and influence stakeholders to drive improvements

Preferred Qualifications

• Master’s degree in a related field
• Experience handling complex complaints, escalations, or consumer protection cases
• Hands‑on experience with CX metrics and analysis frameworks, including DSAT, VOC, and NPS
• Experience working in e-commerce, logistics, or high-growth environments
• Experience leading process optimization, quality improvement, or governance initiatives
• Familiarity with analytical and visualization tools such as Zendesk, BTS, and Power BI
• Experience in e‑commerce, platform businesses, customer service environments, or complex operations
• Proficiency in written and spoken Mandarin with working proficiency in English

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

https://www.coupang.jobs/privacy-policy/  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: CS Learning & Development Specialist

Position Overview
We are looking for a CS Learning & Development Specialist. This role will be responsible for 
developing training programs, monitoring service quality, and optimizing the knowledge base to ensure customer service teams are equipped with the necessary skills and resources. The ideal candidate is proactive, detail-oriented, and committed to driving continuous improvement in customer service excellence.

Key Responsibilities

- Training & Development 
Design and deliver comprehensive training programs for new hires and existing agents, including onboarding, refresher trainings, and skill enhancement workshops. 
Develop and maintain training materials such as manuals, e-learning modules, and interactive learning content to ensure relevance and effectiveness. 
Work with stakeholders to identify training needs, customize learning solutions, and assess training effectiveness through feedback and performance analysis. 

 
- Knowledge Management 
Manage and update the Knowledge Management (KM) system to ensure accuracy, relevance, and alignment with process updates, policy changes, and product launches. 
Enhance structure, searchability, and usability of the knowledge base to boost agent productivity and reduce resolution time. 
Gather insights from agents and stakeholders to refine content and implement enhancements based on user needs. 

 
- Quality Assurance 
Implement quality monitoring processes, conduct audits across multiple customer interaction channels (call, email, chat), and ensure adherence to service standards. 
Analyze QA data to identify service quality, CSAT and areas for improvement, providing targeted feedback and coaching to OSP. 
Organize calibration sessions with QA teams and OSP to maintain consistent evaluation standards, working closely with operations to develop performance improvement strategies. 

Qualifications & Requirements
- Experience: 
At least 3 years of experience in Training, Quality Assurance, or Knowledge Management.
Experience in an E-commerce or BPO customer service environment.
Familiarity with ticketing systems (e.g. Zendesk).

- Skills:
Ability to manage multiple projects in a fast-paced environment.
Excellent communication and collaboration skills.
Strong problem-solving abilities and critical thinking.
Ability to analyze performance data and develop actionable insights.

- Education: 
Bachelor's degree in business, education, communications, or languages field.

- Work Schedule:
This role follows a 365-day rotational schedule, with standard working hours of 9:00 AM to 6:00 PM, including weekends and public holidays on a rotational basis, subject to adjustment based on operational workflow.

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。

職缺名稱：IP Operations Operator

IP Operations 團隊是維護品牌完整性與市集信任度的「策略防火牆」。

我們執行主動防護與法證驗證的雙層防禦，包括：

• IP Monitoring（智慧財產監控） 用以移除仿冒品；
• Seller Gating（賣家審核） 以控管供應鏈與銷售通路。

團隊同時負責高度敏感的 申訴審查（Appeals） 與 IPR（智慧財產權）執法，透過供應鏈文件的法證式審核來解決爭議並降低法律風險。

身為 IP Operations Operator，你將站在第一線，保護平台的市場完整性。你將負責大量、細節密集的作業，確保平台上的商品真實、合規並符合智慧財產規範。本職缺需具備高度細心、品質導向，以及在快節奏環境中準確套用複雜政策的能力。

主要職責 (What will you do?):

• 商品內容與上架審查（Content & Listing Review）

有系統地審查商品頁、品牌資訊與賣家資料，以辨識並降低潜在 IP 風險。

• 政策應用（Policy Application）

依據內部 SOP，對系統產生的案件做出「通過」或「拒絕」的判定。

• 文件驗證與調查（Verification & Investigation）

審查賣家或內部系統提供的文件，確認商品及銷售通路的合法性。

• 系統維護（System Maintenance）

透過設定、審核與調整特定參數（如關鍵字或邏輯）來協助提升監控工具的準確性。

• 品質管理與報告（Quality & Reporting）

維持高準確率與高生產力；清楚記錄每項判定，並協助分析數據中反覆出現的模式或異常。

必備資格 (Essential Qualifications)

• 相關經驗：客服、資料輸入、內容審核、電商營運或行政相關經驗。
• 高度細心：能專注處理重複且大量的調查類作業。
• 決策能力：能快速吸收複雜規則，並一致性地做出客觀、數據導向的判斷。
• 語言能力：精通中文，具備基礎到中級英文閱讀與書寫能力，以便閱讀內部系統與政策文件。
• 科技操作能力：熟悉 Google Suite／Microsoft Office，能同時操作多個網頁平台。
• 誠信原則：具備高度職業道德，能妥善處理敏感資訊並維護平台信任度。

加分條件 (Extra Qualifications／Preferred)

• 學歷：專科或大學學歷皆可；若對法律、商業或科技領域有興趣更佳。
• 適應力：具彈性、積極的工作態度，能因應新專案需求與流程變化。

招募流程

• 申請資格審核 – 電話面試 – 線上面試 – 錄取通知
• 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動
• 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果

注意事項

• 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉
• 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知
• 酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會

IP Operations Shift Manager 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. 

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” 

Role Overview 

The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks. 

As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert. 

What will you do?

• People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity. 
• Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team. 
• Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols. 
• Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections. 
• Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs). 

Essential Qualifications 

• Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment. 
• Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management. 
• Leadership: Proven ability to motivate a team and manage performance through data-driven coaching. 
• Communication: Ability to translate complex instructions into clear, actionable tasks for agents. 
• Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports. 
• Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required. 

Extra Qualifications (Preferred) 

• Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus. 
• Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends. 
• Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies. 
• Language: English or Korean speaking ability is a strong plus for cross-regional collaboration.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Manager, Seller Service (Training Manager)

Role Overview:

We are seeking a highly motivated Training Manager who is obsessed with seller experiences and possesses a "Day 1" mindset. This isn't just about training delivery; it's about designing for scale and measuring for impact. You will own the end-to-end educational ecosystem and ensure that our internal consultants and third-party (OSP) partners are equipped to provide outstanding service while maintaining operational efficiency. You will raise the bar for seller experience by using data-driven insights to identify performance gaps and implement scalable, high-efficiency learning solutions. You will be expected to break the trade-off between training quality and operational productivity, ensuring our consultants are equipped to "WoW" our customers while maintaining peak operational efficiency.

Key Responsibilities

• Strategy & Roadmap: Design and execute the long-term L&D strategy for Seller Support, ensuring alignment with Coupang’s rapid business expansion in Taiwan.
• Curriculum Architecture: Responsible for the design, creation, audit, and maintenance of all training content. You will ensure materials are "living documents" that iterate based on process changes.
• Digital Transformation: Lead the shift from traditional classroom training to high-efficiency E-learning and "Just-in-Time" learning modules to minimize operational downtime.
• Data-Driven Intervention: Deep-dive into operational metrics (CSAT, QA scores, AHT) to identify root causes of errors and design targeted training interventions that deliver measurable ROI.
• Performance Analytics: Build 360-degree feedback loops and analytics to measure the seller-support knowledge journey. Provide regular reporting on training effectiveness against organizational goals to senior stakeholders.
• Stakeholder Management: Partner with Ops Leaders and Product teams to translate complex policy changes into simple, actionable training for consultants.
• Leadership: Manage and coach a lean, high-performing team. You are responsible for their performance outcomes and the quality of the content they produce.

Essential Qualifications:

• Seniority: 5+ years of experience in L&D, Corporate Training, or Operational Excellence, with at least 2 years in a management/leadership role.

• Industry: Proven track record preferably in BPO, high-volume Call Center environments and or Supply Chain.

• Data Literacy: Strong ability to use Excel (Pivot tables, VLOOKUP) and data visualization to justify training needs and show results.

• Educational Technology: Experience with Learning Management Systems (LMS) and E-learning content creation (Articulate, Captivate, or similar), Microsoft Powerpoint, Adobe Suite for video production is preferred though not mandatory.

• Communication: Fluent in English and Mandarin. Ability to "Disagree and Commit" while maintaining strong cross-functional relationships and "Influence without Authority.

Remuneration

Salary is negotiable (in accordance with regulations, the regular monthly salary is above NT$40,000).

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

https://www.coupang.jobs/privacy-policy/

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

회사 소개
쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 리테일 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.

쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다.

쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현가능한 한계를 뛰어넘고 있습니다. 고가용성 (Always-on) 과 최첨단의 앞선 기술 (High-tech), 초연결사회 (Hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.

직무 소개
CXDX 조직은 2024년에 쿠팡 전사 최초로 생성형 AI 및 LLM 기술을 활용하여 Andon의 Critical Issue를 자동 탐지하는 프로젝트를 직접 기획, 개발 및 런칭을 하였습니다. CXDX 조직은 최신의 AI기술을 바탕으로 서비스를 기획, 리딩 및 런칭하여 고객 관점에서 'WoW The Customer'를 실행합니다.

업무내용
• 후보자는 PJT의 End-to-End에서 Insight를 발굴하여 의사결정을 지원
• 프로젝트 진행 중 발생하는 문제에 대해 데이터 기반으로 현황을 파악하고 이슈 및 개선 포인트 도출
• 간단한 SQL 조회를 통한 데이터 확인 및 리포트 지원
• Power BI를 활용한 데이터 시각화

자격 요건
• SQL 기본 문법에 대한 이해 (SELECT, WHERE, GROUP BY 수준 / 실무 경험 없어도 무관)
• 데이터에 대한 거부감 없이 숫자와 지표를 이해하려는 태도를 가진 분
• 주어진 업무를 꼼꼼하게 정리하고 끝까지 책임감 있게 수행하는 분
• 문제 상황에서 "왜?"를 생각하며 논리적으로 정리하려는 자세를 가진 분
• 문제를 덩어리로 보지 않고 쪼개서 생각하는 분 (현상을 원인/가설/데이터로 나누어 정리하려는 태도)
• 완벽하지 않아도 끝까지 해보려는 실행력과 성실함을 가진 분
• 배우는 속도가 빠른 분

우대 사항
• SQL을 활용한 데이터 추출 및 가공 경험
• Power BI, Tableau 등 BI 툴 사용 경험
• Python을 활용한 데이터 분석 경험
• 로그 데이터 또는 대용량 데이터 처리 경험

전형절차
• 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격
• 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동 될 수 있습니다.
• 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.

참고사항
• 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
• 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다.
• 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.
• 고용형태는 정규직으로 수습기간 12주를 포함합니다. 단, 업무상 필요한 경우에는 상기 수습기간을 적용하지 않거나 단축 또는 연장할 수 있습니다.

개인정보 처리방침
• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.
https://www.coupang.jobs/kr/privacy-policy/

서류반환정책
1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다.
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위 2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
4. 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.  

Please complete the attached Internal Transfer Request Form and submit.  

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.  

Please make sure to apply with your Coupang e-mail address.  

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼過活？」的世界。  

職位: Customer Service Senior Consultant(一線客服資深專員)

主要職責
1.    客戶諮詢與申訴處理
透過多元聯絡管道（如電話、線上客服等）進行客戶諮詢，並對客戶申訴提供第一線回應與處理。
2.    問題協調與改善服務品質
將客戶回饋與申訴內容回報並分享給相關內部團隊，協助問題解決，並持續優化 Coupang 前線客服（CS）的服務品質。
3.    關鍵與高敏感案件處理
能夠處理需要高度關注與額外關懷的重大或關鍵客訴案件，確保客戶獲得妥善與周到的服務。
4.    即時協助一線同仁處理突發事件，並提供專業建議

招募條件：
1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力
3.具高壓環境下獨立及快速處理問題能力
4.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件
5.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料
6.具備團隊責任感

加分條件：
1.處理高敏感客訴經驗
2.具備客服主管回電經驗
3.電商平台運作經驗

其他補充：
1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7）
2. 須依排班於不同時段帶班並支援第一線作業
3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公

招募流程
申請資格審核 – 電話面試 – 視訊面試 – 錄取通知
招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化
面試時間表和結果將透過電子郵件地址通知應徵人員

需要考慮的事項
如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。
如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

職位: Customer Service Specialist (Counie Operations) 一線客服組長

What You Will Do 

1. 管理並支援約 15 位一線客服同仁，負責團隊出缺勤安排與人力調度，確保服務品質與工作效率
2. 監督與提升同仁的工作績效、服務品質及專業能力
3. 進行主管回電（處理客戶升級案件、投訴或複雜問題）
4. 即時協助一線同仁處理突發事件，並提供專業建議
5. 參與並推動教育訓練、流程優化及服務改善計劃

Basic Qualifications  

1.中文聽說讀寫流利具母語程度，具基本英文讀寫能力
2.具高壓環境下獨立及快速處理問題能力
3.調適能及應變能力佳，邏輯清楚，擅長處理高敏感度或高情緒案件
4.擅長溝通與紀錄整理，能將口頭溝通轉化為文字資料
5.具備團隊責任感

Preferred Qualifications 

1.處理高敏感客訴經驗
2.具備客服主管回電經驗
3.電商平台運作經驗

Others

1. 需配合輪班制度（週一至週日/早班 7-16;晚班 14-23;夜班 22-7）
2. 須依排班於不同時段帶班並支援第一線作業
3. 具備穩定網路與安靜工作環境者，可配合公司規劃居家辦公

Recruitment Process and Others  

招募流程
申請資格審核 – 電話面試 – 視訊面試 – 錄取通知
招聘流程的確切性質可能會根據具體工作而有所不同，並且可能會因日程安排或其他情況而發生變化
面試時間表和結果將透過電子郵件地址通知應徵人員

需要考慮的事項
如果空缺職位已填補，則此職位發布可能會在規定的申請結束日期之前關閉。
如果發現候選人在申請過程中提交了虛假信息，Coupang 有權撤銷聘用邀請。

Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。

Privacy Notice​ 

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

Role Overview  

The Customer-Centric Planning team is looking for a Senior Data Analyst with an engineering mindset. You will not only be a user of data but also a builder of data infrastructure. This position highly integrates Data Analysis and Analytics Engineering. You will be responsible for maintaining Airflow ETL processes from multiple internal data sources such as Zendesk, WMS (Warehouse Management System), and OMS (Order Management System), and utilizing Python and AI tools for automation development to support the operation and optimize the experience of teams such as Supplier Support, Customer Support, and Andon.

1. Delve into underlying technologies: Directly operate Airflow and Presto clusters, participating in the complete lifecycle from Raw Data to Insight.
2. Embrace new technologies: We actively introduce AI (Windsurf, Gemini, Copilot) and automation tools to eliminate repetitive tasks.

What You Will Do 

• Quickly support (within hours) and respond to the needs of various operational teams, formulate Ad-Hoc analysis plans, and produce high-quality, highly accurate data reports.
• Operational Pain Point Analysis and Root Cause Analysis: Building a customer experience funnel, identifying process issues and operational problems from the user lifecycle, and analyzing deep-seated causes.
• End-to-End Data Pipeline Construction and Maintenance (ETL & Pipeline): Using Presto/Hive SQL to process large-scale data, responsible for designing and maintaining Airflow DAGs, developing and optimizing Data Marts, monitoring data pipeline health, and ensuring data quality.
• Process Automation and Tool Development (Automation & Tooling): Using Python to develop automation scripts, integrating Slack, GitHub, Zendesk, Tableau, Presto, Confluence, and various internal APIs, and using/introducing LangChain, MCP Server to achieve automated updates and releases for various research, report generation, Quality Assurance, etc., reducing manual intervention and improving team efficiency.

Basic Qualifications  

• 3+ years of data analysis or data engineering experience, with the ability to handle complex SQL queries (Recursive CTE, Window Functions, JSON parsing).
• Possess business analysis sensitivity, capable of transforming vague business problems (e.g., "Why are customer complaints increasing?") into concrete data analysis projects.
• Familiar with Tableau Server, Power BI, or related report creation and operation.

Preferred Qualifications

• Familiar with customer service and ticketing system operational data structures: experience in data analysis for similar systems such as customer service, e-commerce, and logistics.
• Possess e-commerce or supply chain domain knowledge: understanding of e-commerce business models and logistics inventory logic.
• Possess practical Python development skills, capable of writing automation scripts, handling API integration, or performing data transformation.
• Familiar with Airflow or similar workflow scheduling tools, with practical experience in writing and maintaining DAGs.
• Familiar with version control tools (GitHub/Git), accustomed to Pull Request (PR) review and collaboration processes.
• AI/LLM application experience: experience using LangChain or internal AI tools to build auxiliary analysis agents or automated processes.

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Position: Sr. Program Management Specialist (Business Intelligence)

Role Overview:

The Customer-Centric Planning team is looking for a senior Business Analyst that enables active and fast drives, providing customer Insights analysis, manage risks and opportunities for improving customer experience (CSAT), and ultimately supporting company-wide strategic decisions.   

This role requires an individual with excellent attention to details, a knack for operational process planning, analytical capabilities, and strong business acumen. You must be comfortable operating in ambiguous environments and have ownership to identify and lead stakeholders to implement solutions to streamline and accelerate a wide range of business processes. An individual would succeed in this role when you’re a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence. 

What You Will Do 

A senior business analyst helps guide business in improving products, services, marketing programs through data analysis. This person will translate complex or ambiguous business problems into analysis requirements, implement analytical approach and drive actionable recommendations to significantly impact the business. Additionally, this person will contribute to analytics projects designed to help drive Coupang's growth, support specific initiatives from Growth Marketing and other business units, and help less senior business analysts with their development.

• Design and maintain dashboard for key metrics monitoring; analyze customer data and develop strategic plans to provide service excellence 
• Investigate and conduct in-depth analysis of data-driven "root causes" and propose solutions supported by data and facts and share impact. 
• Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience. 
• Develop strong ownership for customer data analysis and work with cross-functional teams on company-wide perspectives. 
• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders 
• Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements. 
• Analyze customer data and develop strategic plans to provide service excellence  
• Compile and analyze project data to identify trends and opportunities for future growth and improvement  
• Ensures that multiple projects within program roadmap meet specified timelines to deliver results 

Essential Qualifications  

• 5+ years of experience in data or business analysis preferably in the e-commerce or marketplace industry 
• Ability to leverage intermediate and higher data visualization tools (e.g. Power BI or Tableau) 
• SQL building experience is a must
• English speaking and writing skill are a must, Korean speaking is a strong plus 
• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders 
• Works independently, but also influences and manages project status with stakeholders, and test or implement new ideas or process improvements. 
• When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact. 

Preferred Qualifications:   

• Experience in the e-commerce industry in an operational capacity  
• Experience working with cross-functional teams

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.   

主要職責：

營運痛點分析與歸因 (Root Cause Analysis)：建構顧客體驗漏斗，從用戶生命週期識別流程問題、營運文題、分析深層原因。

端到端數據管道建構與維護 (ETL & Pipeline)：使用 Presto/Hive SQL 處理大規模數據，負責設計與維護 Airflow DAGs、開發並優化數據市集 (Data Marts)、監控數據管道健康度，確保數據準確性 (Data Quality)。

流程自動化與工具開發 (Automation & Tooling)：使用 Python 開發自動化腳本，整合 Slack、GitHub、Zendesk、Tableau、Presto、Confluence 與各類內部 API 並使用/導入 LangChain、MCP Server，實現各類研究、報表建立、Quality Assurance 等自動化更新與發布，減少人工介入、提升團隊效率

必要條件：

具備處理SQL 查詢 (Recursive CTE, Window Functions, JSON parsing) 的能力。

具備商業分析敏感度，能將模糊的業務問題 (如「為什麼客訴增加？」) 轉化為具體的數據分析專案。

熟悉 Tableau Server 、 Power BI 或相關報表製作與操作。

加分條件：

熟悉客服與工單系統營運數據結構：有客服、電商、物流等類似系統的數據分析經驗。

具備電商或供應鏈領域知識：了解電商商業模式、物流庫存邏輯。

具備 Python 實務開發能力，能夠撰寫自動化腳本、處理 API 串接或進行數據轉換。

熟悉 Airflow 或類似的工作流調度工具，有實際撰寫與維護 DAG 的經驗。

熟悉版本控制工具 (GitHub/Git)，習慣 Pull Request (PR) 審查與協作流程。

AI/LLM 應用經驗：曾使用 LangChain 或內部 AI 工具建構輔助分析的 Agent 或自動化流程。