Role Summary

We are seeking a highly skilled and experienced Security Engineer to join our team, focusing on offensive security, exploitation, and automation. The ideal candidate will possess expertise in advanced Red Teaming methodologies, deep knowledge of web application and API penetration testing, and proficiency in scripting, security automation, and vulnerability exploitation techniques. You will be responsible for validating real-world risk and providing expert technical advisory to clients.

Key Responsibilities

• Lead Advanced Penetration Testing: Plan and execute comprehensive offensive security engagements, including Red Team operations, web application, API, mobile application, and cloud environment penetration tests.
• Exploitation and Validation: Proactively identify, exploit, and validate critical vulnerabilities (including 0-days) across diverse client environments to demonstrate real-world impact and risk.
• Automation & Tool Development: Design, develop, and implement custom scripts and security tools (e.g., in Python, Go) to automate offensive processes, continuous security assessments, and improve the team's efficiency and capabilities.
• Vulnerability Mitigation Advisory: Translate complex technical findings into clear, actionable reports and provide expert, technical guidance to engineering teams on effective mitigation strategies and security best practices.
• Advanced Threat Research: Conduct deep technical research on emerging exploit techniques, zero-day vulnerabilities, and attacker Tactics, Techniques, and Procedures (TTPs) to enhance internal capabilities and methodologies.
• Client-Facing Proof of Concept (POC): Conduct professional and technical POC calls with clients, clearly articulating complex exploitation scenarios, demonstrating technical risk, and discussing the corresponding business impact.
• Cross-Functional Collaboration: Partner with internal R&D and Product Management teams, utilizing penetration testing insights to drive significant security feature enhancements and improvements in our product offerings.
• Knowledge Leadership: Contribute to and lead the creation of sophisticated internal knowledge base articles, runbooks, and SOPs focused on advanced exploitation and testing techniques.

Qualifications

• Experience: Minimum of 2+ years of progressive, hands-on experience in offensive security, specifically Red Teaming and advanced penetration testing. Proven track record of successful vulnerability exploitation and bypass of security controls.
• Technical Expertise: Expert proficiency in at least one relevant scripting language (e.g., Python, Go, PowerShell) and deep, hands-on experience with industry-standard security tools (e.g., Burp Suite Pro, Metasploit, Nmap, specific cloud security tools).
• Offensive Certifications (Preferred): Advanced offensive security certifications such as OSCP etc or equivalent.
• Domain Knowledge: Strong understanding of current threat intelligence, dark web monitoring trends, and how they inform offensive testing methodologies.
• Cloud/Mobile Exploitation: Demonstrated experience identifying and exploiting vulnerabilities in major cloud providers (AWS, Azure, GCP) and mobile platforms (iOS/Android).
• Advanced Problem-Solving: Exceptional analytical and structured problem-solving skills focused on bypassing complex security defenses and troubleshooting non-standard technical issues.
• Communication & Presentation: Strong communication, documentation, and interpersonal skills, with the ability to translate technical risks (exploitation paths) into clear, compelling reports and presentations for both technical teams and senior client stakeholders.
• Commitment to Operational Excellence: Willingness to provide support for critical operational schedules, potentially including rotating shifts, to ensure continuous, high-quality assessment coverage.

Job Description:

As a Customer Success Manager at CloudSEK, you will be the primary point of contact for a few strategic accounts, ensuring they derive maximum value from our cybersecurity solutions. Your role will involve deep engagement with clients, providing expert guidance on threat management, and ensuring seamless integration and utilization of CloudSEK’s products. Your background in cybersecurity will be crucial in understanding and addressing the specific needs and challenges faced by our clients.

Key Responsibilities:

Account Management:

• Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention.
• Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.
• Visit customers twice a year to strengthen relationships and understand their evolving needs.

Cybersecurity Expertise:

• Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues.
• Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK’s platform.
• Collaborate with customer security teams to ensure optimal usage of CloudSEK’s solutions.

Customer Engagement:

• Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs.
• Foster customer champions within client organizations to drive advocacy and referrals.
• Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery.

Revenue Generation and Retention:

• Identify opportunities for upselling and cross-selling CloudSEK’s products and services.
• Ensure on-time renewals and maintain a high customer retention rate.
• Source referrals and participate in revenue generation activities.

Product Usage and Feedback:

• Ensure 100% product usage for features subscribed by the customers.
• Conduct configuration reviews and provide recommendations for product enhancements.
• Gather and analyze customer feedback to contribute to product development and improvement.

Operational Excellence:

• Maintain accurate records of customer interactions and activities in CRM systems.
• Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles.

Qualifications:

• 4-5 years of experience in Cybersecurity, Client-facing experience, or a related role in the cybersecurity industry.
• Strong understanding of cybersecurity principles, threat intelligence, and digital risk management.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients. Strong language proficiency over English and Portuguese is required. 
• Proven track record of achieving customer success goals and driving revenue growth.
• Ability to work independently and manage multiple accounts simultaneously.

Cookie points if you have experience in the below skills:

• Business reviews
• Onsite meetings
• Maintaining NRR and GRR
• Threat analysis and Value delivery

Position Overview: 

We are looking for a Director who can bridge the gap between high-level business outcomes and deep technical execution. You will lead our global CSM and Service Delivery teams, ensuring that our largest enterprise clients don’t just "use" our software, but fundamentally harden their security posture because of it.

This is a high-impact, hybrid leadership role. You will be responsible for the entire post-sales lifecycle - from the first mile of implementation to the long-term expansion of the account. Most importantly, you will be the Executive Technical Sponsor for our Tier-1 global accounts.

Key Responsibilities

• Strategic CISO Advisory: Lead Executive Business Reviews (EBRs) that skip the fluff. You must be capable of discussing threat actor trends, threat landscape reports, regulatory compliances, and risk mitigation strategies with C-suite stakeholders.
• Customer Success Management
• Unified Success Strategy: Design and execute a worldwide CSM playbook that prioritizes technical health, feature adoption, customer engagement, and gross/net retention.
• Team Leadership: Recruit, mentor, and scale a world-class team of technically-inclined CSMs and Implementation Engineers.
• Reporting and Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews.
• Global Service Delivery
• Manage the global service delivery team for all of CloudSEK’s service lines - Customer Onboarding, Product Support, Co-manage and Takedowns.
• Restructure/expand the team and implement standard ITSM processes to support CloudSEKs rapid global growth.
• Deliver key operational metrics for identifying areas of improvement and decision making.
• The Bridge: Act as the primary feedback loop between our largest customers and our Product/Engineering teams. You aren't just passing on "feature requests"; you are translating operational pain and customer business value into product requirements.

Requirements

• Cybersecurity Pedigree: 15+ years in the cybersecurity industry. You likely started in the SOC or security engineering, leading into customer facing consulting roles.
• The CISO Whisperer: Proven track record of holding "value conversations" with CISOs. You understand their world: budget constraints, board reporting, and the constant pressure of "not becoming a headline."
• Technical Depth: Deep knowledge of a variety of cybersecurity technologies and preferable in the External Digital Risk Protection and threat intelligence space.
• Service Delivery Leadership: Leadership experience in a high-growth SaaS environment, specifically managing both Success and Professional Services/Delivery.
• Operational Excellence: You live in the data. You know your NRR, GRR, and NPS/CSAT scores by heart and know which levers to pull to move them.

Why you will love it

• You won't be "just another leader." You’ll stay technically sharp while driving massive business growth.
• You’ll have the autonomy to redefine/build a global function.
• You’ll be working on a product that actually stops the "bad guys", not just one that generates more noise.

About the Role:

We are seeking a highly motivated and enthusiastic Product Specialist Intern to join our growing team in Bengaluru. As the first point of contact for our users, you will play a crucial role in delivering exceptional support and ensuring a positive experience with our CloudEK product. This is an excellent opportunity to dive deep into the world of cybersecurity, develop your technical skills, and contribute to a vital aspect of our customer success.

Responsibilities:

• Act as the first point of contact (Level 1 support) for user inquiries related to CloudEK's comprehensive product via various channels (e.g., email, chat, phone).
• Troubleshoot and resolve basic technical issues by utilizing internal knowledge bases, documentation, and problem-solving skills.
• Accurately document all user interactions, issues, and resolutions in our support ticketing system.
• Contribute to the creation and maintenance of clear and concise documentation for common issues and solutions.
• Escalate complex technical issues to higher-level support teams with detailed information and troubleshooting steps taken.
• Demonstrate a strong passion for cybersecurity and a proactive approach to learning about CloudEK's product and the broader threat landscape.
• Develop an understanding of compliance standards and cyber laws relevant to our product and industry.
• Stay up-to-date with the latest cybersecurity threats and trends.
• Explore and apply AI prompt engineering techniques to enhance support processes and knowledge resources.(High preference)
• Employ strong problem-solving skills and out-of-the-box thinking to identify and resolve user challenges effectively.
• Demonstrate a strong aptitude towards cybersecurity and a keen interest in expanding your knowledge in this domain.(Mandatory)

Qualifications:

• Bachelors degree in Technology (B.Tech) or any other graduation. Preference will be given to candidates with a background or strong aptitude towards Cyber Security.
• No part-time applications will be considered. This is a full-time internship.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.  
• A proactive and eager attitude towards learning new technologies and concepts.  

About the Work:

• Rotational Shift: This role involves working in rotational shifts to provide continuous support to our global user base.
• Internship Duration: This is a 6-month full-time internship.
• Onsite Role: This position is based onsite in Bengaluru.

If you are a highly motivated individual with a passion for cybersecurity, excellent communication skills, and a desire to learn and grow in a dynamic environment, we encourage you to apply!

About the Role:

CloudSEK is seeking a motivated and versatile Cybersecurity Operations Analyst to join our expanding global team. This is a multifaceted role that blends Product Support, Cyber Threat Takedown Operations, and Security Event Analysis. You will be the first line of defense in securing our customers and upholding the integrity of their digital presence.

This position is ideal for candidates who are early to mid in their cybersecurity career with 1-2 years of exp and are passionate about threat detection, user support, and protecting brands from malicious online activity.

Key Responsibilities:

1. Technical Product Support (CloudSEK Product) – L1

• Serve as the first point of contact for customer issues via email, chat, or phone.
• Troubleshoot and resolve basic technical issues using documentation and internal tools.
• Record and track support issues in our ticketing system with clarity and precision.
• Collaborate with engineering and security teams to escalate unresolved issues.
• Contribute to user guides and help documentation for common support queries.
• Continuously learn and apply knowledge of cybersecurity and threat detection.
  
  

2. Brand Protection & Takedown Analyst

• Monitor, identify, and document phishing websites, fake domains, and impersonation profiles on social media platforms.
• Initiate and manage takedown requests across hosting providers, registrars, and platforms.
• Provide timely follow-ups and status updates to internal teams and stakeholders.
• Assist in building and maintaining playbooks, SOPs, and threat feeds relevant to brand abuse.
• Work closely with the intelligence team to map phishing campaigns and related threat infrastructure.
  
  

3. L1 Security Analyst (SOC/Threat Monitoring)

• As a member of the comanaged services team, monitor alerts and incidents generated on the CloudSEK portal.
• Conduct initial triage and classification of potential threats.
• Document response steps and escalate incidents as per defined protocols.
• Stay updated with the latest cyber threats, TTPs, and security advisories.
• Apply AI prompt engineering techniques to improve efficiency in threat detection and knowledge handling.
  
  

Desired Qualifications & Skills:

• Bachelor's degree in Technology, Cybersecurity, or related fields.
• Prior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations.
• Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats.
• Strong communication skills (written & verbal).
• Ability to work independently in a rotational shift environment supporting global customers.
• Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk).
• Familiarity with cybersecurity tools and platforms (e.g., VirusTotal, Whois, SIEM, OSINT tools).
• Basic knowledge of cloud security, APIs, or red teaming (bonus, not required).
• Proficiency with scripting (Python, Bash) or automation is a plus.
• Certifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory.

Working Conditions:

• Location: Brazil
• Work Mode: Remote / Hybrid (based on location & team structure).
• Working hours: Rotational shifts to support a 24x7 operation but would mostly be to cover our customers in LTAM and USA (EST and PST).
  
  

Why Join Us?

• Work at the intersection of cybersecurity, AI, and digital risk protection.
• Exposure to real-world cyber threats, takedown operations, and incident response.
• Learn from seasoned cybersecurity professionals in a fast-paced startup environment.
• Opportunity to grow your career in Cyber Security with practical application

How to Apply:

Please submit your resume, a brief cover letter, and (if available) any relevant projects, certifications, or OSINT analysis you've performed.

Notes for Talent Acquisition team:

1. Candidates are expected to work in 12pm to 9pm Brazil team to ensure they cover night shift of Indian base location
2. Expecting candidates to be flexible to work rotational and weekend shifts
3. Anything for Hiring manager to be aware of regarding leaving policies for Brazil location

Position Overview: The Technical Client Account Manager will be responsible for ensuring that our clients achieve their desired outcomes and realize the full value of our solutions and services. This role combines customer advocacy, technical expertise to enhance customer engagement and retention in a competitive market and also has a sales mindset for revenue expansion in the region.

Key Responsibilities:

• Customer Onboarding: Own the onboarding process, ensuring that customers are effectively integrated and trained on our solutions.
• Relationship Management: Foster strong relationships with key customer stakeholders, acting as a trusted advisor to understand their needs and challenges.
• Proactive Engagement: Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies.
• Conduct Business Reviews: Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.
• Internal Collaboration: Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement.
• Technical Expertise: Demonstrate value - Triage customer portals on a regular basis and share critical threats reports.
• Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives.
• Reporting and Metrics: Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews.
• Revenue target: Ensure timely renewals and carry targets for regional NRR achievement and expansion quota. Identify and drive upsell and cross-sell opportunities through consultative engagement and by demonstrating the ROI of CloudSEK’s solutions.
• Maintain partner relationships: Collaborate with the partners for smooth renewal and develop a winning strategy for revenue expansion.
• Customer Engagement: Organize customer engagement events in collaboration with the marketing team.

Qualifications:

• Proven experience in customer success and client account management in the cybersecurity industry.
• Strong understanding of cybersecurity concepts, technologies, and market trends.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strong negotiation skills
• Analytical mindset with the ability to derive insights from data to drive decisions and improvements.
• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• 5+ years experience in cybersecurity, client facing roles
• Bachelor’s degree in Cybersecurity, Technology is preferred

Job Description:

As a Customer Success Manager at CloudSEK, you will be the primary point of contact for a few strategic accounts, ensuring they derive maximum value from our cybersecurity solutions. Your role will involve deep engagement with clients, providing expert guidance on threat management, and ensuring seamless integration and utilization of CloudSEK’s products. Your background in cybersecurity will be crucial in understanding and addressing the specific needs and challenges faced by our clients.

Key Responsibilities:

Account Management:

• Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention.
• Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement.
• Visit customers twice a year to strengthen relationships and understand their evolving needs.

Cybersecurity Expertise:

• Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues.
• Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK’s platform.
• Collaborate with customer security teams to ensure optimal usage of CloudSEK’s solutions.

Customer Engagement:

• Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs.
• Foster customer champions within client organizations to drive advocacy and referrals.
• Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery.

Revenue Generation and Retention:

• Identify opportunities for upselling and cross-selling CloudSEK’s products and services.
• Ensure on-time renewals and maintain a high customer retention rate.
• Source referrals and participate in revenue generation activities.

Product Usage and Feedback:

• Ensure 100% product usage for features subscribed by the customers.
• Conduct configuration reviews and provide recommendations for product enhancements.
• Gather and analyze customer feedback to contribute to product development and improvement.

Operational Excellence:

• Maintain accurate records of customer interactions and activities in CRM systems.
• Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles.

Qualifications:

• 5+ years of experience in Cybersecurity, Client-facing experience, or a related role in the cybersecurity industry.
• Strong understanding of cybersecurity principles, threat intelligence, and digital risk management.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Proven track record of achieving customer success goals and driving revenue growth.
• Ability to work independently and manage multiple accounts simultaneously.

Cookie points if you have experience in the below skills

Business reviews

Onsite meetings

Maintaining NRR and GRR

Threat analysis and Value delivery

Benefits of Joining CloudSEK

Flexible working hours with a great work-life balance.

Lunch, unlimited snacks, and drinks are all available on the office premises.

Our office is located in the heart of Bangalore City, Halasuru, which serves as a hub for all of the city's exciting outlets.

ABOUT THE ROLE

We are looking for talented individuals who are passionate about making a big impact in customer success. The Customer Success Associate will be responsible for delivering high quality support to meet our customers' requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem-solving skills, and should be able to work independently with cross-functional teams to troubleshoot and resolve complex problems.

• Being the first point of contact for customers and handle all customer inquiries
• Building relationships with customers and ensuring they are satisfied with the company’s products and services
• Assisting customers with any issues or problems they have
• Providing customer support via phone, email, and live chat
• Answering customer questions and providing information about the company’s products and services
• Making recommendations to customers about the company’s products and services
• Recording customer feedback and suggestions

• Excellent communication skills
• Strong technical skills
• Cybersecurity exposure is added advantage
• Strong customer service skills
• Organization skills and ability to work independently
• Ability to multitask and handle multiple customer inquiries at once
• Patience and ability to stay calm under pressure
• Problem-solving skills
• Ability to upsell and cross-sell products and services