Customer Success / Sr Customer Success Manager (US-Region)

Experience: 7+ years

Location: Bangalore/Coimbatore/ India (Remote)

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.

• Onboarding
  • Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
  • Work with customers to establish critical goals or other key performance indicators for Go-live.
  • Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
  • Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time

• Adoption and Value Quantification:
  • Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
  • Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
  • Understand customer pain points and help drive escalations by coordinating between Product Management and Support
  • Conduct product demonstrations and presentations under the guidance of experienced
  • Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates

• Customer Experience/Engagement

• • Integrate retention, adoption, user experience and happiness as part of every customer engagement
  • Partner with CS Operations to plan outreach campaigns based on customer
  • Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
  • Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
  • Travel to the USA and Europe on Business Visa to grow customer network when required

• Renewal /Upsell/Cross Sell
• • Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
  • Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers

What do we require?

• Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
• Experience in handling Enterprise customer accounts in the current / previous roles
• Strong customer management skills during advocacy/escalation with ability to influence clients'
• Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
• Willingness to learn and understand our solutions and being able to teach the product to our customers
• Time management skills and the ability to multi-task across multiple
• Worked and interacted with F500 organizations in the North American or European markets
• Exceptional communication skills, both oral and written, coupled with excellent listening skills
• Comfortable working in extended time zones to align with the global team and in a fast-paced environment

What’s more in store? 

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations. 

Why AppViewX? 

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Role

We are looking for a Senior Threat Researcher to join our Zscaler Threat Hunting team, reporting to the Senior Manager, Zscaler Threat Hunting. You will analyze emerging threats, adversarial behaviors, and TTPs to understand attacker methodologies and improve detection capabilities across our global ecosystem. This role requires conducting proactive and retroactive threat hunting using Zscaler telemetry, independently responding to customers, and working flexible schedules—including weekend night shifts—to meet operational demands and ensure comprehensive security coverage.

What you’ll do (Role Expectations)

• Analyze emerging threats, adversarial behaviors, and TTPs to enhance detection capabilities

• Conduct proactive and retroactive threat hunting using Zscaler telemetry and behavioral-based methodologies

• Research, analyze, validate, and document threat hunting findings with high precision

• Respond to customer needs independently while managing flexible operational shifts and on-call support

• Identify detection gaps and collaborate with the broader team to improve overall security posture

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Extensive experience in threat hunting, incident response, security operations, malware analysis, or network defense

• Hands-on expertise in SIEM tools such as Splunk, Microsoft Sentinel, or ElasticSearch

• Deep familiarity with the MITRE ATT&CK framework and modern adversary TTPs

• Bachelor’s or graduate degree in Computer Science, Engineering, or a related discipline, or equivalent security industry experience

• Ability to work flexible schedules, including weekend night shifts, to meet global operational demands

What Will Make You Stand Out (Preferred Qualifications)

• Proficiency in validating findings, performing root cause analysis, and delivering actionable strategic recommendations

• Strong scripting and automation skills, specifically with Python

• Advanced analytical reporting skills with experience authoring IDS/IPS and YARA signatures

#LI-Hybrid #LI-PM5

Role

We are looking for a Staff Detection Engineer to join our Zscaler Threat Hunting team, reporting to the Senior Manager, Zscaler Threat Hunting. You will combine threat research and engineering expertise to build the next generation of detections across AWS and cloud infrastructures. By leveraging big data platforms like Hadoop and Athena, you will design scalable hunting logic and automated pipelines to defend our global footprint and enhance threat visibility.

What you’ll do (Role Expectations)

• Combine threat research and engineering expertise to develop advanced detections and hunting logic using Python and AWS infrastructure

• Design, scale, and maintain engineering projects, including GitLab pipelines and repeatable deployment steps to improve hunting efficiency

• Develop YAML-based detections and SIGMA-like rule technologies while migrating existing hunting detections to next-generation systems

• Utilize data platforms like Hadoop, Athena, and data lakes to monitor and test new intelligence sources for enhanced threat visibility

• Independently write detections and playbooks while supporting operational demands, including weekend night shifts and on-call rotations

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proven experience in detection engineering, threat hunting, security operations, or malware analysis

• Hands-on experience developing and implementing detection rules in SIEM tools such as Splunk, Microsoft Sentinel, or ElasticSearch

• Deep familiarity with the MITRE ATT&CK framework and experience translating TTPs into actionable detection logic

• Bachelor’s or graduate degree in Computer Science, Engineering, or a related discipline, or equivalent security industry experience

• Ability to work flexible schedules, including weekend night shifts, to meet global operational demands

What Will Make You Stand Out (Preferred Qualifications)

• Significant experience as a Senior Detection Engineer leading complex detection strategies and mentoring junior team members

• Expertise in validating detection logic, performing root cause analysis of failures, and delivering platform improvement recommendations

• Advanced scripting and automation skills in Python for developing and managing complex detection infrastructure

#LI-Hybrid #LI-PM5

Role 

We are looking for a Staff Machine Learning Engineer to join our Exposure Management & Security Operations team. This role is a hybrid position based in Bangalore, reporting to the Sr. Manager, Engineering Strategy, Planning & Analytics. You will join the team that built the world’s largest cloud security platform from the ground up, helping to scale a multitenant architecture that serves over 15 million users globally. Your vision and passion will be critical as we continue to innovate and enable organizations to harness the speed and agility of a cloud-first strategy.

What you’ll do (Role Expectations)

• Designing and deploying scalable, reliable, and efficient production-grade Gen AI/ML systems from data ingestion to monitoring
• Driving innovation by researching and evaluating emerging AI/ML frameworks, rapidly prototyping novel solutions, and championing full-scale implementation
• Implementing and maintaining robust MLOps practices, including logging, monitoring, and CI/CD pipelines for distributed ML systems
• Leading and mentoring junior engineers in system design best practices and promoting technical excellence
• Collaborating with cross-functional teams to translate complex business needs into technical solutions

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who seeks out challenges because you are energized by finding solutions that deliver the biggest impact.
• You are a learner with a growth mindset, actively seeking feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, believing in the power of technology to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• At least 5 years of experience as a Machine Learning Engineer with a track record of shipping complex, scalable ML systems to production
• Proven experience building Gen AI/ML systems with LLMs, fine-tuning, Retrieval-Augmented Generation (RAG), and Agentic AI in production environments
• Experience designing and implementing distributed ML systems with deep knowledge of MLOps, including monitoring and logging
• Strong computer science foundation in data structures, algorithms, and system design with expertise in Python and SQL
• Excellent communication and interpersonal skills to partner effectively across global engineering teams

What Will Make You Stand Out (Preferred Qualifications)

• Expertise with cloud services such as AWS, GCP, or Azure and ML platforms like Kubeflow or SageMaker
• Proficiency in systems programming languages like Go or Rust with an understanding of distributed systems and networking fundamentals
• A record of research, publications, or patents in AI/ML

#LI-Hybrid #LI-VV3

Role

We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Mohali / Hyderabad/ Bangalore/ , reporting to the Sr. Manager Software Engineering. Our Engineering team built the world's largest cloud security platform from the ground up, and we continue to scale. With more than 100 patents and extensive plans for enhancing services, our multitenant architecture has established us as the cloud security leader for over 15 million users worldwide. We invite you to bring your vision and passion to our team of architects and engineers who are enabling global organizations to harness speed and agility with a cloud-first strategy.

What you’ll do (Role Expectations)

• Lead the end-to-end design and development of large-scale, complex features for the Zscaler Client Connector Cloud Service, driving key technical initiatives from initial concept to final execution.
• Take full accountability for core product functionality, ensuring high performance, scalability, and seamless integration within the cloud ecosystem.
• Partner closely with Product Management, Development, and Cloud Operations teams to align on product vision and ensure a smooth, synchronized release lifecycle.
• Define robust deployment procedures and implement proactive monitoring and alerting systems to ensure the long-term stability and health of new features.
• Champion product excellence by troubleshooting critical customer issues and delivering high-quality, resilient code within a fast-paced, high-velocity environment.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
• You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• 5 years of hands-on experience specifically in developing web applications and microservices.
• Deep proficiency in Enterprise Java, Object-Oriented Analysis/Programming (OOA/OOP), and RESTful API architecture.
• Practical experience with RDBMS, specifically being "fluent" in SQL programming and writing Stored Procedures.
• Security Literacy: A solid understanding of Security, Authentication/Authorization, and encryption best practices.
• Experience in application development using Java, REST APIs, MySQL, and JQuery

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Computer Engineering, or a strictly related discipline.
• Advanced troubleshooting and root cause analysis skills using CPU and memory profilers to identify resource exhaustion issues
• Ability to write complex MySQL queries and generate reports based on business requirements

#LI-Hybrid
#LI-VV3

Role

We are looking for an experienced Staff Threat Researcher to join our Zscaler Threat Hunting team, reporting to the Senior Manager, Zscaler Threat Hunting. Analyze emerging threats, adversarial behaviors, and tactics, techniques, and procedures (TTPs) to understand attacker methodologies and improve detection capabilities. You will conduct proactive and retroactive threat hunting using Zscaler telemetry while working flexible schedules, including weekend night shifts, to meet global operational demands.

What you’ll do (Role Expectations)

• Analyze emerging threats, adversarial behaviors, and TTPs to understand attacker methodologies and improve detection capabilities

• Conduct proactive and retroactive threat hunting using Zscaler telemetry and behavioral-based methodologies

• Research, analyze, validate, and clearly document all threat hunting findings

• Independently hunt and respond to customers while managing flexible operational schedules and on-call support

• Identify and translate adversary behavior into actionable hunt hypotheses and detection logic

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Hands-on experience in threat hunting, incident response, security operations, malware analysis, or network defense

• Practical experience using SIEM tools such as Splunk, Microsoft Sentinel, or ElasticSearch

• Deep familiarity with the MITRE ATT&CK framework and modern Tactics, Techniques, and Procedures (TTPs)

• Proven ability to analyze adversary behavior and malware campaigns to translate findings into detection logic

• Bachelor’s or graduate degree in Computer Science, Engineering, or a related discipline, or equivalent security industry experience

What Will Make You Stand Out (Preferred Qualifications)

• Significant experience as a Senior Threat Hunter leading complex investigations and mentoring junior team members

• Advanced scripting and automation skills, specifically using Python

• Expertise in writing IDS/IPS and YARA signatures for network-based threat detection

#LI-Hybrid #LI-PM5

Role 

We are looking for a Workplace Experience Specialist to join our Facilities & Workplace Services – Bangalore, India team. This is an on-site role based in Zscaler Bangalore - Bagmane / Bren Optimus, reporting to the Workplace Experience Manager..

The Workplace Experience Specialist will be the heartbeat of our Bangalore office, ensuring seamless daily operations and a world-class environment for our employees. You will manage vendor relationships, oversee facility maintenance, and drive initiatives that enhance employee engagement and workplace safety.

What you’ll do (Role Expectations)

• Process Leadership: Act as the India & APJ Process Owner for the ServiceNow WSD module, managing regional ticketing workflows and leveraging data-driven analytics to optimize workplace service delivery and resource allocation
• Total Workplace Portfolio Governance: Oversee daily operations across a diverse real estate portfolio, including conventional leased offices and managed flexible spaces, ensuring a unified Zscaler brand experience, robust maintenance (AMCs), and 98%+ SLA compliance
• End-to-End Mobility & Operational Safety: Direct the corporate transportation strategy and daily operations while leading safety protocols (ERT/EHS) and statutory compliance (CLRA), ensuring a 100% secure environment and 99%+ on-time commute performance
• Workplace Amenities & Experience Management: Direct the end-to-end delivery of premium F&B services, employee-centric events, and space optimization strategies
• Strategic Partnership & Fiscal Stewardship: Collaborate with leadership, procurement, and finance to manage the full vendor lifecycle, tracking KPIs and implementing process improvements

Who You Are (Success Profile)

• You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years Facilities/Workplace experience managing large, high-density IT/Tech sites (2,000–3,000+ headcount)
• ServiceNow WSD/WSM (or similar) regional lead for India & APJ driving data-led efficiency, workflows, and reporting
• Strong IFM/Soft Services governance delivering premium F&B, Housekeeping, Concierge; always 100% audit-ready
• End-to-end corporate transport: fleet, routes, and safety/compliance for large-scale mobility
• Bangalore statutory expertise (CLRA, EHS, ERT) with strong cross-functional stakeholder management

What Will Make You Stand Out (Preferred Qualifications)

• Experience working in a global MNC or a high-growth tech company
• Multi-Geographic Exposure: Experience working with stakeholders across different time zones or managing remote facility leads in the INDIA & APJ region
• ServiceNow Mastery: Advanced experience in WSM module customization and data-driven reporting

#LI-KM8

#LI-onsite

Role

We are looking for a Deal Desk Manager to join our team in a hybrid capacity in Bangalore, reporting to the Senior Manager, Deal Desk within the Deal Desk department.

An opportunity to join an entrepreneurial, fast-changing environment supporting our Sales organization. You'll partner with multiple internal and external groups including Sales, Finance, Legal, Product Management and Field Sales Operations, Partners/Resellers and Customers to support deals and help drive the expansion of Zscaler Government Solutions across the Federal vertical.

What you’ll do (Role Expectations)

• Lead and advise the sales team on deal strategy and structuring and alternative commercial solutions in a SaaS environment to win deals
• Provide guidance for SFDC CPQ (Salesforce Configure, Price, Quote) quote and contract processes, driving pricing structure and strategy
• Oversee the daily deal and pricing approvals for the applicable region, ensuring compliance to business rules and policies and escalate exceptions
• Build partnerships and collaborate with stakeholder functions
• Identify process and policy gaps and recommend improvements and best practices to enhance productivity and increase deal velocity

Who You Are (Success Profile)

• You are a high-trust collaborator who is ambitious for the team and embraces our challenge culture by giving and receiving ongoing feedback with clarity and respect.
• You operate with urgency and understand that in a high-growth environment, speed and quality are not mutually exclusive.
• You champion simplicity and are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans.
• You are data-driven and use data and analytics to find the truth, measure what matters, and guide informed decisions.
• You lead with integrity, holding yourself and others to a high standard of accountability and building trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Significant experience in deal management and pricing within the high-tech software or SaaS industry
• Bachelor’s Degree in Business, Management, Finance, or a related field, or equivalent professional experience

What Will Make You Stand Out (Preferred Qualifications)

• Excellent analytical skills and advanced knowledge of Salesforce.com, CPQ tools, and Tableau

#LI-Hybrid

#LI-SP4

We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
• Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
• Direct experience working in Firewall and VPN/Zero Trust environments
• Experience working across various operating systems including Linux, Windows, and MAC

#LI-Hybrid

#LI-NT1

We are looking for a Designated Support Engineer III to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Manager, Global Focal Support within our Support department. You will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 5+ years of support and networking experience, including general firewalls and packet filtering troubleshooting
• Strong understanding of common network and application protocols and behaviors to facilitate in troubleshooting unexpected behaviors
• Experience in GRE and IPSec configuration and troubleshooting, alongside an understanding of PAC files and their use cases
• Proficient in network troubleshooting using Wireshark, trace route, MTR, and similar tools to identify fault isolation, packet loss, and session resets
• Deep experience in Authentication (SAML, Kerberos), Application Layer understanding, HTTP methods, and tools like Fiddler, IPv4, IPv6, routing, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Prior knowledge of Forward Proxy and cloud environments like AWS and Azure
• Direct experience working in Firewall and VPN/Zero Trust environments
• Experience working across various operating systems including Linux, Windows, and MAC

#LI-Hybrid

#LI-NT1

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#LI -RG

We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
• Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
• Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution
• Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations
• Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Bachelors with 8 plus years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Proven experience in handling critical escalations and driving them to successful resolution
• A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers
• Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.)

What Will Make You Stand Out (Preferred Qualifications)

• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
• Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• In-depth knowledge of VPN technologies, including IPsec and various VPN clients
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

#LI-NT1

#LI-Hybrid

Role

We are looking for an experienced Escalation Engineer to join our Customer Success team.  This is a hybrid role based in Bangalore, you will report to the Escalation Manager. Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. You'll be an integral part of solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs.

What you’ll do (Role Expectations)

• Own and resolve the highest-severity technical escalations through deep analysis, ensuring fast resolution and managing the on-call rotation for critical issues

• Troubleshoot and resolve complex issues across Zscaler cloud security services, configuration, policy engines, APIs, and AI-assisted capabilities

• Investigate and resolve scenarios related to the secure use of AI models, governance of AI agents, data protection, and inference security

• Perform detailed log, telemetry, and packet-level analysis to identify the root cause, reproducing complex defects, providing engineering-ready bug reports, and validating fixes

• Drive cross-functional collaboration with Engineering, Cloud Ops, and Product Management, while also creating advanced troubleshooting documentation and acting as a technical mentor to uplift support capability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 4–10 years of deep technical support, cloud support engineering, or escalation engineering experience

• Strong understanding of AI model security, data governance, AI agent behavior, and safe enterprise deployment principles

• Proficiency with APIs, JSON, logging frameworks, Linux CLI, debugging tools, and cloud-based distributed systems

• Exposure to cloud platforms (AWS/GCP/Azure) and identity, policy, or proxy-based architectures

• Ability to reproduce complex issues, correlate across layers (client → edge → cloud), and articulate clear RCAs

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including knowledge of enterprise networking, TLS/SSL inspection, and authentication flows

• Familiarity with LLM-based system behavior, data leakage prevention in AI, and establishing model access policy controls

• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-RR

#LI-Hybrid

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#LI-NT1

Role

We are looking for an Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Sr. Manager, Customer Support. The Escalation Engineer will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, as well as provide direct support to customers and partners on escalated issues, as part of an escalation team. The Escalation Engineer will also work directly with Operations and Engineering on opening bugs and requests with all required diagnostic information.  

What you’ll do (Role Expectations)

• Engage with customers on escalated support issues or critical customer situations and participate in a 24x7 Support Operation and 24x7 on-call rotation
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product and code changes through all points of the product cycle

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• 8+ years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Practical knowledge of networking and security products and enterprise network infrastructure
• Experience troubleshooting network issues and familiarity with necessary tools such as Ping, Traceroute, and MTR
• Hands-on experience with SD-WAN, Routing protocols (BGP, OSPF), Firewall, Switching, SSL, SWG, VPN, and VDN
• Working knowledge and hands-on experience with Ubuntu and Python

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms, including TLS/SSL inspection and authentication flows
• Proficiency in scripting for automation, efficient troubleshooting, and reproducing complex customer environments

#LI-Hybrid 

#L1RR1

Role 

We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
• Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
• Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution
• Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations
• Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Bachelors with 8 plus years of experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Proven experience in handling critical escalations and driving them to successful resolution
• A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers
• Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.)

What Will Make You Stand Out (Preferred Qualifications)

• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
• Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• In-depth knowledge of VPN technologies, including IPsec and various VPN clients
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

#LIHybrid

#LIRR1

Role 

We are looking for a Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Own and drive resolution of escalated customer issues and critical situations, ensuring timely, high-quality outcomes
• Work on critical customer cases and resolve them within established/expected resolution timelines (SLAs/OLAs), providing clear status and action plans throughout
• Participate in a 24x7 support operation, including an on-call rotation (as required) and Collaborate with Engineering to support customer testing efforts and accelerate troubleshooting and resolution
• Reproduce customer-reported issues in controlled environments to validate defects and provide clear, actionable findings to Engineering and Operations
• Create and maintain technical knowledge base/support database entries to document troubleshooting steps and resolutions when content does not already exist

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork.
• You are customer-obsessed. You build deep empathy for the customer and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Professional experience as a Support Engineer or Senior Support Engineer supporting networking or web security products
• Proven experience in handling critical escalations and driving them to successful resolution
• A strong professional drive to thrive in a high-pressure environment of daily escalations and a genuine passion for resolving complex technical challenges for customers
• Proficiency in troubleshooting network issues using standard diagnostic tools (e.g., Ping, Traceroute, MTR, etc.)
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications

What Will Make You Stand Out (Preferred Qualifications)

• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS, etc
• Strong understanding of network security concepts and technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
• In-depth knowledge of VPN technologies, including IPsec and various VPN clients

#LI-HG1

#Hybrid

Role 

We are looking for a Product Support Engineer III to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc)
• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
• Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), VPN technologies (IPSec), and scripting (SHELL, Python, Perl)

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on experience with Zscaler products
• Network Security related certifications

#LI-Hybrid

#LI-RR1

We are looking for a Product Support Engineer III to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.

What you’ll do (Role Expectations)

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc)
• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
• Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), VPN technologies (IPSec), and scripting (SHELL, Python, Perl)

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on experience with Zscaler products
• Network Security related certifications

#LI-NT1

#LI-Hybrid

Role

We are looking for an experienced hands-on Senior Engineering Manager to join our team. This is a hybrid role based in the Bangalore office, reporting to the Director, Software Engineering. As part of the Central Authority department, you will lead the ZIA Control Plane engineering team in designing and managing resilient microservices for the world’s largest SaaS cybersecurity cloud. You will drive cloud-native development, containerization, and automated CI/CD pipelines to deliver high-quality, scalable security solutions at a global scale.

What you’ll do (Role Expectations)

• Lead and mentor a high-performing team with a focus on end-to-end ownership, encompassing design, development, qualification, and deployment

• Oversee the design of autonomous, independently deployable services using modern frameworks to ensure a scalable and modular control plane

• Manage CI/CD pipelines, container orchestration (Kubernetes/Docker), and Infrastructure-as-Code (IaC) to streamline delivery and operations

• Ensure high availability and system stability by implementing resilience patterns, monitoring service health, and resolving complex performance bottlenecks

• Partner with architects and product managers to define service boundaries, enforce API standards, and align technical execution with business goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree in CS or a related field with 10+ years of software experience, including at least 2 years in a leadership/management role

• Hands-on expertise in microservices architecture, RESTful APIs, and asynchronous messaging (e.g., Kafka, RabbitMQ)

• Advanced proficiency with containerization (Docker), orchestration (Kubernetes), and public cloud platforms (AWS, Azure, or GCP)

• Strong proficiency in both SQL and NoSQL database technologies to support distributed data needs

• Deep understanding of distributed system design patterns and modern security protocols (OAuth 2.0, JWT)

What Will Make You Stand Out (Preferred Qualifications)

• Exceptional analytical skills for troubleshooting complex system degradations and 2nd-level escalations

• Strong verbal and written communication skills for effective cross-functional collaboration and technical reporting

• Proven ability to lead complex technical projects to completion within defined budget and time constraints

Manager, Salesforce Operations (L2/L3) – BIS

The Manager, Salesforce Operations is responsible for global run operations, production stability, and service delivery for the Salesforce platform across Sales Cloud, Service Cloud, CPQ, and related integrations and services. This role owns L2/L3 operational support, incident and problem management, change governance, and continuous improvement of the Salesforce ecosystem in a 24x7 global delivery model.

You will lead regional support teams, partner closely with business and technology stakeholders, and ensure Salesforce environments are secure, stable, compliant, and scalable to support Kaseya’s growth.

Key Responsibilities

Global Service Delivery & Operations

• Own end‑to‑end Salesforce production operations across global regions.
• Lead L2/L3 support for Salesforce Sales Cloud, Service Cloud and CPQ
• Ensure adherence to SLAs, incident response, and escalation protocols.
• Act as the primary point of accountability for Salesforce availability, stability, performance, and operational health.

Incident & Problem 

• Lead major incident management, including war‑room coordination and executive‑level communication.
• Drive RCA and preventative actions to reduce recurring production issues.
• Partner with Salesforce Support and third‑party vendors to resolve critical production issues efficiently.

Operational Excellence & Governance

• Standardize operational processes aligned to ITIL best practices.
• Define and manage runbooks, SOPs, monitoring, alerting, and on‑call models.
• Drive continuous improvement in MTTR, incident volume reduction, backlog aging, and operational efficiency.
• Ensure compliance with security, SOX, audit, and regulatory requirements.
• Embed security‑by‑design and least‑privilege principles across Salesforce operations.

Platform & Integration Oversight

• Oversee operational stability for:
  • Salesforce core clouds (Sales, Service,CPQ)
  • Custom Apex, Flows, and automations
• Ensure stable integrations between Salesforce and enterprise systems (e.g., NetSuite, MuleSoft, Snowflake, Data Cloud, marketing and billing platforms).
• Monitor and manage scheduled jobs, integrations, platform events, batch processes, and data synchronization pipelines.

Team Leadership & Vendor Management

• Lead, mentor, and develop a high‑performing Salesforce L2/L3 operations team.
• Manage vendor partners and managed service providers, including performance, quality, and cost accountability.
• Support workforce planning, skill development, and shift coverage strategies across global regions.
• Promote a culture of operational ownership, accountability, and continuous improvement.

Required Skills & Expertise

Salesforce Platform Expertise

• Strong expertise in enterprise‑scale Salesforce operations and support.
• Deep understanding of:
  • Salesforce security model, profiles, permission sets, and sharing
  • Production support, troubleshooting, and RCA
  • Change & release governance in regulated environments
• Experience with Apex, Flows, integrations (REST/SOAP), and middleware platforms.

Experience

• 7+ years of Salesforce platform experience in enterprise environments.
• 3+ years in a people or operations management role (L2/L3 support, engineering, or platform operations).
• 5+ years supporting Salesforce production environments.
• Proven experience working with Salesforce Support and third‑party vendors to resolve production issues.
• Experience producing operational metrics, executive dashboards, and incident reports.

Communications & Leadership

• Excellent written and verbal communication skills.
• Strong stakeholder management and executive presence.
• Ability to lead teams through high‑pressure production incidents.
• Proven mentoring and people‑development capabilities.

Education

• Bachelor’s degree or equivalent in Computer Science, Information Technology, Engineering, or a related field.

Preferred Certifications

• Salesforce Administrator, Advanced Administrator, Platform App Builder, or Architect certifications (preferred, not required).

The Associate Service Delivery Manager (ASDM) delivers an end-to-end customer experience across both NOC and Helpdesk, combining service governance, relationship management, and proactive success planning to drive outcomes, reliability, and long-term partnership growth.

You serve as the primary operational contact for service health, escalations, adoption, retention, and customer success outcomes.

KEY RESPONSIBILITIES

1. Customer Success & Relationship Management

Own customer satisfaction, retention, and value realization.
Lead Monthly/Quarterly service reviews with MSP owners/CIOs and decision-makers.
Drive proactive communication, sentiment tracking, and expectation alignment.
Identify upsell/cross-sell opportunities with the Account Manager.
Own churn prevention and risk management; maintain RAG account health.

2. Unified Service Delivery Ownership (NOC + Helpdesk)

Own end-to-end delivery across Helpdesk and NOC, from request/alert through resolution and post-incident follow-up.
Maintain ticket/incident lifecycle health: response times, communication quality, escalation accuracy, and resolution effectiveness.
Ensure performance to SLAs/SLOs and key KPIs (e.g., FCR, TTR, SLA adherence) across both service lines.
Govern monitoring and operations (alert triage, patching, backup, AV/AM) and ensure Helpdesk queue hygiene and productivity.
Track trends via unified dashboards (ticket flow, incidents, alert volumes, patch/backup health); validate tooling/RMM performance and surface systemic risks.
Partner with Helpdesk leadership and NOC engineering on RCA, critical-incident communications, corrective actions, and continuous improvement.

3. Unified Operational Governance

Run unified operating cadences across Helpdesk + NOC.
Own escalation governance: tracking, RCA follow-through, and customer communications.
Maintain CRM/SFDC data accuracy and integrity.
Ensure compliance with contractual SLAs/SLOs and KPIs.
Lead cross-functional escalations with Engineering, Deployment, AM, Billing, Sales, and Support.

4. Onboarding & Adoption

Own onboarding for new unified (NOC + Helpdesk) customers.
Ensure a smooth handoff from Sales to Delivery.
Validate prerequisites (RMM access, credentials, documentation, and KB alignment).
Enable customers on how to engage Helpdesk/NOC effectively (channels, expectations, escalation paths).
Track onboarding milestones, adoption, and outcomes.

5. Reporting & Analytics

Deliver monthly performance reporting across both service lines.
Summarize service quality, incident trends, compliance, RCA themes, and usage analytics.
Present KPI dashboards and prioritized improvement opportunities.
Partner with data/BI resources to improve operational insights.

REQUIRED SKILLS & EXPERIENCE

Technical Skills

Monitoring/RMM: Datto RMM, VSA, VSA X
Ticketing/PSA: Autotask, Salesforce, PSAs
Working knowledge of patching, backup, AV/AM, servers/workstations, and networking
Incident lifecycle and major-incident management fundamentals
Basic OS/network/endpoint troubleshooting
Excel and Power BI reporting

Customer Success Skills

Executive stakeholder management (Owner/C-level)
Renewal and retention ownership
Clear executive communication
Data-driven storytelling
Contract and value alignment

Professional Skills

Analytical, structured problem-solving
Excellent written and verbal communication
High accountability and ownership
Manage multiple customers in parallel
Cross-functional collaboration

Experience

0–5 years in service delivery, customer success, or managed services
Hands-on exposure to both Helpdesk and NOC workflows
MSP/IT services background preferred
Experience managing high-value accounts

SUCCESS METRICS

Renewals/retention
Compliance KPIs and SLA/SLO adherence
CSAT/NPS targets
Kaseya production adoption opportunities
Service-review cadence compliance

Job Title: Manager – Finance (Indirect Cost Analysis & Reporting)

Location: Bangalore

Department: Finance
 

Role Summary:

We are seeking a dynamic and experienced Manager to lead a team of 18 finance professionals. The role involves overseeing AP Operations, Indirect cost finalization, variance analysis, Balance Sheet Review and comprehensive financial reporting across monthly, quarterly, and annual cycles. The ideal candidate will possess strong stakeholder management skills and a proven track record in driving process improvements within a finance function.

 Key Responsibilities:

• Lead and manage a team, ensuring high performance and professional development.
• Finalize indirect costs, accruals and ensure accurate allocation across business units.
• Review and analyse indirect cost variances, providing actionable insights.
• Oversee monthly, quarterly, and yearly financial reporting, ensuring timeliness and accuracy.
• Collaborate with key stakeholders including entity controllers, business leaders, and business finance teams.
• Drive continuous process improvements to enhance efficiency and accuracy in financial operations.
• Ensure compliance with internal controls and financial policies.
• Support audits and respond to queries related to AP Operations, indirect costs and reporting.
• Balance sheet schedules review & clearing open items

Qualifications & Experience:

• Chartered Accountant (CA)
• 5+ years of relevant experience in finance, with at least 3 years in a managerial role. 

• Good understanding of indirect cost accounting, accruals, balance sheet and variance analysis.
• Proven experience in stakeholder management and cross-functional collaboration.
• Excellent analytical, communication, and leadership skills.
• Proficiency in financial systems and tools

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

OVERVIEW

The Manager, Quality Systems & Operations (QSO) is responsible for leading the day-to-day operation, governance, and continuous improvement of the organization’s Quality Management System (QMS) within a regulated clinical technology environment. This role serves as the operational backbone (“engine room”) of the Quality & Compliance function and ensures quality processes are efficient, inspection-ready, risk-based, and aligned with the needs of a clinical trial software / technology-enabled services organization.

The Manager, QSO will oversee core quality system processes including document control, SOP lifecycle management, training administration and effectiveness support, quality events and CAPA management, quality metrics and management reporting, and cross-functional process improvement initiatives. This role partners closely with Product, Engineering, Information Security, Operations, Client Services, Audits & Assurance (AA), and Systems & Regulatory Compliance (SRC) to support GxP expectations, customer requirements, and operational excellence.

KEY TASKS & RESPONSIBILITIES

➢ Quality Management System (QMS) Ownership

• Own the administration, maintenance, and continuous improvement of the enterprise QMS supporting a clinical trial software / vendor services environment.
• Manage controlled documentation processes including SOPs, policies, work instructions, templates, validation documentation, and periodic reviews.
• Ensure document control practices meet internal governance, client expectations, and applicable GxP / computerized systems requirements.
• Maintain version control, approvals, archival, training linkage, and retention controls for quality records.

➢ Quality Operations / Day-to-Day Oversight

• Serve as operational lead for daily quality system workflows, requests, escalations, and prioritization.
• Ensure timely execution of quality deliverables including document approvals, event reviews, CAPA follow-up, training assignments, and management reporting.
• Coordinate core quality activities across business and technical functions in a fast-paced SaaS / vendor setting.

➢ Quality Events, Investigations & CAPA

• Oversee quality events including deviations, incidents, customer quality issues, audit observations, system/process nonconformances, and supplier quality concerns as applicable.
• Manage CAPA lifecycle from initiation through closure, including root cause analysis, action tracking, due dates, evidence review, and effectiveness verification.
• Facilitate governance reviews for aging items, repeat issues, overdue actions, and systemic trends.
• Support quality investigations involving validated systems, software releases, data integrity concerns, or service delivery issues.

➢ Training Program Support & Effectiveness

• Support administration of the quality training program and learning compliance processes.
• Ensure role-based training matrices align with regulated responsibilities and controlled procedures.
• Provide guidance on training effectiveness assessments, retraining triggers, and onboarding quality training.
• Monitor completion rates, overdue training, and training-related KPIs.

➢ Metrics, KPIs & Management Reporting

• Develop and maintain enterprise quality dashboards, KPIs, and trend reports.
• Report on QMS health including document control cycle times, CAPA status, training compliance, audit observations, quality events, and recurring risks.
• Use data to identify improvement opportunities and inform management review activities.

➢ Continuous Improvement / Operational Excellence

• Identify opportunities to streamline, automate, and mature quality processes while maintaining compliance.
• Lead initiatives to improve user experience and adoption of quality systems/tools.
• Support implementation, configuration, or enhancement of electronic QMS (eQMS), LMS, issue management, and workflow tools.

➢ Cross-Functional Partnership

• Partner with Product, Engineering, DevOps, Security, and Operations teams to embed practical quality controls into business processes.
• Collaborate with Audits & Assurance (AA) on internal/external audit readiness, observations, and remediation.
• Collaborate with Systems & Regulatory Compliance (SRC) on GxP requirements, supplier/customer obligations, validation governance, and regulatory commitments.
• Support client due diligence requests, quality questionnaires, and customer audits as needed.

➢ Other duties as assigned

Education & Experience

➢ Bachelor’s degree in Life Sciences, Quality, Engineering, Computer Science, Business, or related discipline preferred
➢ 12+ years of experience in Quality Systems, Quality Operations, Compliance, or related roles within a regulated environment preferred
➢ Experience in a clinical trial software vendor, SaaS healthcare technology, CRO, life sciences technology, eClinical, or related GxP-supporting organization
➢ ASQ, Six Sigma, ISO, GxP, or related certifications preferred

Professional Skills

➢ Working knowledge of GxP principles, computerized systems controls, data integrity expectations, and risk-based quality management
➢ Experience supporting customer audits, supplier audits, or regulatory inspections preferred
➢ Experience managing CAPA, investigations, document control, training systems, and quality metrics
➢ Strong communication, organization, and stakeholder management skills
➢ Familiarity with CSV / CSA concepts and validation documentation for regulated systems preferred

Technical Skills

➢ Experience using electronic QMS platforms and workflow systems
➢ Experience with tools such as Qualio, Veeva, MasterControl, TrackWise, Jira, or similar platforms preferred

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.

About the role

The Underwriting Support Associate provides administrative and analytical support to Underwriters. This role ensures proficient workflow, precise documentation and timely communication with internal and external stakeholders and teams enabling underwriters to make informed decisions.

Duties and Responsibilities:

• Support underwriting team with evidence requirements.
• Track the status of applications and policies to ensure timely processing.
• Act as a liaison between agents, clients, policy servicing team and underwriters, providing updates and clarifications.
• Addressing sales queries timely within agreed SLA.
• Generate, analyze, and distribute regular MIS reports (e.g., productivity, quality scores, pending cases, turnaround times, vendor reports) to management for performance tracking and decision-making.
• Help process reinstatement requests. Gather the required documentation. Coordinate with underwriters and other teams. This ensures smooth processing and communication.
• Assist with special projects and analysis as assigned by the Underwriting support manager.

Qualifications and Skills:

• Experience: >1-2 years in Life Insurance Operations, within Underwriting Support or policy servicing/customer service in the insurance sector.
• Education: Graduate in any stream (LOMA/III certifications are an advantage).
• Technical Skills: Proficiency in Insurance Core Systems (PAS).
• Proficiency in MS Excel, reporting tools, and MIS dashboards.
• Communication and customer service skills.
• Ability to work in high-pressure, high-volume environments.
• Attention to detail and accuracy in data entry and reporting.

#LI-Hybrid
#LI-PP1

Reports To

Software Engineering Manager

We are seeking a Senior Software Engineer to play a vital role in developing our Energy Management platform. In this influential position, you will help shape, build, and sustain a robust suite of micro-services. Your work will significantly affect our long-term technical

strategy. This role demands practical experience in every stage of microservice development, including architecture design, coding, deployment, and monitoring.

What You Will Be Doing

• As a member, you will participate in major initiatives and opportunities, demonstrating your well-rounded skills in communication, technology, and execution to bring a project from inception to general availability for customers.
• You will play a key role in designing industry-leading standards and solutions to develop new solutions and scale ChargePoint to support real-time communication with millions of charging stations.
• As part of the Energy Management team, you will represent Cloud services by executing initiatives in collaboration with cross-functional teams such as Product, Embedded Platform, Quality, Support, and Operations.
• Your goal is not only to resolve their concerns but also to work with them to define and build better solutions. You will work on code directly impacting the business, including developing and maintaining real-time Energy Management solutions that optimise EV charging efficiency.
• Additionally, you are expected to improve the team by contributing to code reviews, documentation, and the development process. You will also champion organisational principles by helping to define and uphold them.

Requirements

• 4+ years of experience building back-end software
• Hands-on with JVM Language is a must, such as Java/Kotlin
• Working experience with Spring Boot, Kafka, and Kubernetes,
• Working experience with modern software architecture components (e.g. Distributed Systems, Containerization, Micro Services, Observability, etc.)
• Working experience in one of the cloud providers (AWS, GCP, Azure, etc.)
• Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering, and Math)
• Good in CS fundamentals - data structures, algorithm design, problem-solving, and complexity analysis.

Personal/Leadership Attributes

• Voices opinions and presents a clear rationale. Uses data or factual evidence to influence.
• Learns the organisation’s vision statement and decision-making framework.
• Able to understand how the team and personal goals/objectives contribute to the organisation’s vision.
• Completes assigned tasks on time and with high quality.
• Has the ability to break down problems and estimate time for development tasks.
• Identifies opportunities for innovation and offers new ideas. Takes the initiative to experiment with new software frameworks
• Adapts to new environments and changing requirements. Pivots quickly as needed. When coached, responds to need & seeks info from other sources.

Location

Bengaluru, India

Job Title: Associate Software Engineer, AI
Location: Bangalore
Reports to: Sr. Manager, AI/ML

A quick snapshot…

As an Associate Software Engineer, you’ll be working on developing robust solutions across next-generation AI/GenAI based products and solutions. As a critical member of our team, you will play a pivotal role in enhancing our design, development, and continued enhancement of our features along with writing unit & integration tests to ensure features never break.

Why it’s a big deal…

This is one of the critical roles under the AI team within Engineering. You will possess deep technical expertise as a AI engineer and a strong commitment to participate in the entire AI development lifecycle, including data collection, preprocessing, model training, evaluation, and deployment. This role works on multiple technologies and databases to make sure the product development moves towards rapid development, rich controls, more scalable, and better security.

Are you the person we’re looking for?

Related Experience. You should have at least 6 Months of experience in the software industry as a AI Engineer and the technical requirements necessary to design, develop, test and implement solutions.

Technical Skills. You’re likely to have proficiency in AI development technologies such as Python, FastAPI, PyTest, Celery and other Python frameworks and familiarity with AI/ML, GenAI, and MLOps concepts.  You also possess good understanding with object-oriented programming, concurrency, design patterns, and REST APIs. Your familiarity with CI/CD tooling such as Terraform and GitHub Actions and frameworks like LangChain, LangGraph, and databases like SQL and NoSQL such as MongoDB, MSSQL, or Postgres. Understanding of Data Structure & Algorithm analysis and its usage in scalable software design.

Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allow you to accurately collect the right information so you can resolve issues most expediently.

Education. A bachelor’s degree in engineering or equivalent.

Here’s what will give you an edge…

Initiative. You don’t wait around for things to happen or for your manager to tell you what to do. You’re not only proactive about completing your work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it’s outside your scope of work -- you put a proposal together, talk to the team about it, and own it. And that also goes back to having an entrepreneurial spirit.

Strong troubleshooting skills and logic based thinking is your forte. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role.

Clear, deliberate, and collaborative communicator. You don’t just engage in collaborative discussions, you initiate them regularly. You are clear and concise when you speak and write -- and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstanding. It’s what sets you apart from the rest.

Exposure to mature SDLC practices. Understanding of Agile methodologies. Experience with unit testing, code coverage, and security scan tools. Proficient in working with source control tools like GitHub/Bitbucket.

#LI-RT1

Scopely is looking for a Game Design Director to join the GSN Casino team! The position can be based in Barcelona, Spain, Bangalore, India or Tel Aviv, Israel.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

With a rich portfolio of free-to-play slots, video poker, video bingo, blackjack, and more, GSN Casino combines the classic casino atmosphere with innovative features and gameplay. Our games offer endless entertainment with daily bonuses, exciting quests, and massive jackpots.

What You’ll Do:

• As the Design Director, you will lead the creative vision and execution for GSN Casino, ensuring the game is engaging, innovative, and aligns with our strategic goals. Collaborating with a multidisciplinary team, you will oversee all aspects of game design, from concept to release and beyond.
• Collaborate with the General Manager, the Director of Product, and other senior leaders within the Casino Division to develop a strategy and roadmap for the games' development that aligns with the division’s business goals.
• Ensure the design team owns and drives a cohesive vision for the game’s look, feel, audio-visuals, and overall player experience.
• Research, document, and communicate competitive trends in casual games, the social casino industry, and real-money gaming.
• Develop a culture of continuous improvement and innovation, pushing the game studio to meet or exceed the experiences and production values of land-based casino games.
• Partner with the Analytics and Player Insights teams to A/B test features, game designs, and slot themes, optimizing for important metrics.
• Mentor and develop junior game designers, providing mentorship, feedback, and support to help them grow professionally.
• Develop and promote standards for both the player experience and the game design process.

About You:

• Possess 10+ years of experience in designing and/or producing successful mass-market casual games, preferably with experience in the social casino market.
• Have experience in leading game design teams, demonstrating outstanding self-motivation and innovation.
• Exhibit creativity with an outstanding approach to addressing persistent challenges, contributing to existing products, and turning challenges into opportunities.
• Demonstrate outstanding communication skills, effectively bridging the gap between the business and creative aspects of the division.
• Capable of multitasking and leading multiple projects simultaneously.
• Able to translate ideas into actionable projects.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!     

Project Coordinator, Corporate Responsibility (India)

Location: Bengaluru, India

Department: Corporate Responsibility 

Experience Level: Early-to-mid Career 

The Opportunity

Smartsheet is looking for a Project Manager to join our global Corporate Responsibility team. Based in Bengaluru, you will be a key operational driver, supporting both our global initiatives and local India-specific programs. You will sit at the intersection of data management, global project coordination, and local community impact, ensuring our Corporate Social Responsibility (CSR) Inclusion work is tracked, measured, and executed with excellence.

This role reports to the VP, Corporate Responsibility.

What You’ll Do

• Project Management: Manage multiple complex workstreams across the CSR and Inclusion functions, moving projects from ambiguity to execution while maintaining a high degree of organizational rigor.
• Global Operations & Tracking: Serve as the primary administrator for our global  Employee Resource Group (ERG) and volunteer program tracking tools. You will maintain consistent outreach to ERG leads and volunteer coordinators to ensure high-quality data input, program visibility and operational support across both initiatives.
• Smartsheet Solutions: Act as the team’s subject matter expert for Smartsheet, building and maintaining the sheets, reports, and dashboards that power our global metrics and impact reporting.
• India CSR & Inclusion: Support Bengaluru-specific volunteerism and inclusion efforts, helping to grow Smartsheet's footprint and employee experience in the region.
• Stakeholder Collaboration: Coordinate effectively with global teams and local Bengaluru-based employees, balancing the tactical needs of the business with a deep understanding of the employee volunteer experience.

What You’ll Bring

• Systems Aptitude: High proficiency in Smartsheet (or a similar project management system) is core to this role. You should be comfortable building complex reports and dashboards.
• Project Management Excellence: Proven ability to track and manage multiple workstreams simultaneously in a fast-paced environment.
• Domain Expertise: Previous experience in Corporate Social Responsibility (CSR) or Inclusion.
• Strategic Growth Mindset: An understanding of the global corporate landscape and the ability to grow with the role as it evolves.
• Operational Compassion: A "doer" mentality with the ability to navigate the complexity of a global business while showing compassion for the employee volunteers who drive our programs.
• Legal Awareness (Preferred): Exposure to or knowledge of Section 135 of the Companies Act 2013 (India’s CSR law) is a significant advantage, particularly experience working within this legal landscape or with NGOs in this capacity.
• Ambiguity & Data: A mix of tactical execution and analytical data management, with the comfort level to operate effectively when processes are still being defined.

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

About The Role

The Digital Marketing Specialist supports the execution and optimization of Smartsheet’s global paid demand programs across paid social and search channels. This is an execution-focused role designed for an experienced paid media professional who enjoys working hands-on with campaigns, data, and creative, and who wants to grow their skills within a performance-driven marketing organization.

You will work closely with the Senior Manager of Demand Generation and cross-functional paid media team members to ensure campaigns are built accurately, launched on time and then continue optimization of those campaigns to drive maximum ROI.

What You’ll Do

Paid Media Execution

• Setup, launch, and manage paid campaigns across paid social (e.g., LinkedIn Ads) and paid search (Google Ads, Microsoft Ads).
• Manage audience segmentation, campaign structuring, budget pacing, and creative rotation to hit demand generation targets.
• Optimize campaigns to drive maximum ROI based on performance data and inputs from the Senior Manager and paid media leads.

Creative Testing & OPtimization

• Upload and manage ad creative, copy variations, and campaign assets across platforms.
• Run A/B tests across ads, audiences, and formats, report on performance make recommendations for future changes
• Ensure campaigns follow naming conventions, QA standards, and documentation guidelines to enable accurate measurement

Landing Page & Web Support

• Support updates to campaign landing pages within Smartsheet’s CMS (Drupal), including content updates and QA.
• Partner with web and content teams to ensure pages are properly linked, tracked, and aligned with campaign goals.
• Identify and troubleshoot issues related to landing pages and conversion tracking.

Performance Monitoring & Reporting

• Conduct performance analysis, flag issues and translate complex data into clear, actionable insights for senior leadership and stakeholders.
• Develop and maintain reports and dashboards showcasing Paid Media performance and impact  in partnership with Marketing Operations and Analytics.
• Monitor campaign results and identify performance trends to inform ongoing optimization.

Operational Excellence

• Follow established workflows, processes, and QA checklists.
• Define, document, and champion operational best practices, workflows for the paid media team.
• Stay current on platform updates and evolving paid media best practices.
• Participate in other key initiatives in support of the department KPIs
• Other role responsibilities as assigned.

What You Bring

• 5+ years of experience in digital marketing, paid media, or performance marketing in a B2B environment
• Hands-on experience with paid social and/or paid search platforms (LinkedIn Ads, Google Ads, Microsoft Ads) executing and managing campaigns
• Experience with paid media targeting, bidding, budgets, and creative testing.
• Comfort working with data and performance metrics, with ability to turn data into actionable optimizations.
• Experience supporting or updating landing pages in a CMS (Drupal preferred).
• Strong attention to detail and ability to follow structured processes.
• Clear communicator with a collaborative, team-oriented working style.
• Interest in developing deeper expertise in paid media and demand generation.
• Fluency in English and eligibility to work in India on an ongoing basis.

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The Deal Desk Manager is responsible for supporting the Global Sales teams with facilitation of complex deals through the Quote to Cash sales cycle. This position will work collaboratively at every level across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.

This position is Hybrid and reports to the Senior Manager, Deal Desk in Bellevue, WA. 

You Will: 

• Be the primary point of contact to the sales team in the EMEA region.
• Manage daily operations and internal controls for the Deal Desk team.
• Elevate specialized issues to appropriate business partners for approvals to ensure resolution.
• Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution.
• Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet.
• Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal.
• Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings.
• Adhere to published Service Level Agreements (SLAs)to set service standards that can be relied upon.
• Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders.
• Serve as one of the main catalysts for driving efficiencies in Smartsheet’s quote-to-order process.
• Ensure compliance with internal controls and work towards zero processing errors.
• Perform other duties as assigned.
• This is an Individual Contributor role 
• Work timings would be EMEA Shift - 1PM IST - 10 PM IST

You Have: 

• Bachelor's Degree in Business Administration or related business field preferred.
• Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals. 
• Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable.
• Highly organized with an ability to balance being detail-oriented as well as seeing the big picture.
• Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams.
• Ability to work flexible hours on a rotating schedule for coverage to support the USand the APAC Sales teams.
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems.
• Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once.

You will report to our Deal Desk Manager located in our Bellevue office, but this role will be based in Bangalore.

You Will:

• Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal execution
• Provide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet Work with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
• Enhance specialized issues to appropriate partners and bring resolution to those issues.
• Be the main contact to lead deals through appropriate approval levelReview deal progression and collaborate with team members to ensure deal cycle times and precise execution.
• Follow a same-day response commitment to set service standards that can be relied upon
• Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
• Ensure all approved requests have been documented observing Finance Operations and accounting processes
• Ensure compliance with internal controls and work towards zero processing errors
• Establish and lead project improvement plans with defined timeline
• Contribute to different process improvement projects
• Other duties as assigned
• Working time - US East - 6pm - 3 am 

You Have:

• 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
• An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management.
• Consulted on common deal patterns
• Experience supporting Resellers
• Affect change within the organization to improve processes
• Excellent oral/written communication skills
• Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
• Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. As the Intelligent Work Management Platform, we are redefining the velocity of work by uniting people, data, and AI to move businesses forward. We don’t just automate tasks; we eliminate execution silos and turn strategic vision into measurable enterprise impact. We’re creating a space to think big and take action, because when challenge meets purpose and AI-powered execution meets human ingenuity, that’s magic at work. It’s what we show up for every day, helping organizations not just keep up with change, but thrive because of it.

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Manager AI/ML Ops Engineering, who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform.

You Will:

• Focus on team members and coaching them to play to their strengths, grow and deliver peak performance
• Lead and mentor a team of AI/ML Ops engineers and operations specialists.
• Define and govern solutions for AI/ML operations, ensuring scalability, cost-efficiency, and reliability
• Develop and maintain standardized AI/MLOps workflows, including CI/CD/CT (Continuous Integration/Continuous Delivery/Continuous Training) pipelines
• Delegate and harness the aggregate strength of your team.
• Focuses on individual and team needs to foster a positive culture consistent with Smartsheet values.
• Actively helps individuals and the overall team to set priorities and focus on delivery of commitments
• Review team's designs and provide feedback on deployment safety, resilience, scale, performance, and security
• Lead and facilitate cross-team interactions, communication, and dependencies
• Ensure all changes are fully tested before being deployed
• Ensure deployment plans are well-considered and include appropriate scalability and load tests
• Work with stakeholders to align AI projects with business strategies.
• Ensure all AI/ML Ops solutions adhere to regulatory compliance, security, and ethical guidelines
• Drive Engineering and Operational excellence initiatives
• Perform other duties as assigned
  
  

You Have:

• Enterprise SaaS software solutions with high availability and scalability
• Experience building teams through recruiting and retention
• Experience in Leading and Mentoring a team of ML engineers and operations specialists.
• Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security
• AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph
• Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration
• Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable
• Programming languages like Python and SQL
• Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting
• Solution Cost Optimisations and design to cost
• Legally eligible to work in India on an ongoing basis

We are seeking an experienced and highly motivated Senior Accounting Manager to lead our accounting and finance operations for our growing team in India. This individual will be the primary point of contact for all accounting and finance matters in the region, ensuring the accuracy, integrity, and timeliness of our financial reporting.

The ideal candidate will have extensive experience with Indian GAAP and US GAAP and a proven ability to collaborate with global and cross-functional teams. This role is critical in supporting our local operations and ensuring full compliance with all local statutory and regulatory requirements.

You will:

• Serve as the main point of contact for local accounting matters, supporting the India Country Manager and local operational teams within the CFO organization.
• Lead India's accounting operations by managing the outsourced accounting firm to ensure a timely, accurate, and successful monthly close process.
• Guarantee financial integrity by ensuring all financial reporting is accurate and compliant with US GAAP, Indian GAAP, and internal company policies.
• Oversee month-end activities, including the review and approval of all key journal entries, balance sheet reconciliations, and intercompany transactions for the India entity.
• Drive financial analysis by conducting in-depth monthly reviews of the India entity's financials with the international accounting team, providing clear analysis and substantive support for all figures.

• Lead the end-to-end financial statement audit process for the India entity, serving as the primary liaison with external auditors.
• Ensure full tax compliance by partnering with the tax team on all local requirements, including Income Tax audits, GST, TDS reporting, transfer pricing, and other intercompany entries.
• Manage external relationships, acting as the key point of contact for external vendors, banks, tax authorities, and other regulatory bodies.
• Provide technical expertise on complex financial reporting issues and the application of technical accounting rules under Indian GAAP.

• Support regional growth and planning by collaborating with the FP&A team on financial forecasting, annual budgeting, and long-range planning.

• Drive scalable solutions by proactively identifying opportunities for process improvement and leading the implementation of new systems.
• Develop the financial infrastructure by defining, implementing, and maintaining robust systems, procedures, and policies to ensure accurate accounting data reporting for India.
• Support global projects by partnering with other finance teams on projects or tasks as assigned.

You have

• Bachelor’s degree in Accounting, Finance, or a related field is required; Chartered Accountant (CA) is strongly preferred. 
• 8+ years of progressive accounting experience.
• A combination of public accounting (Big 4 preferred) and private industry experience is highly desirable.
• Demonstrable experience managing accounting operations for a multinational company's subsidiary in India.
• Deep expertise in both Indian GAAP and US GAAP and strong understanding of Indian tax regulations (GST, TDS, Income Tax).
• Experience managing audits in India.
• Proficiency with large-scale ERP systems (Netsuite,Oracle or SAP) and Microsoft Office, especially Excel.
• Excellent communication (written and verbal) and interpersonal skills.
• Proven ability to work effectively with remote teams and stakeholders across different time zones.

Smartsheet is looking for a highly technical leader to head our India-based Service Desk and IT Automation operations. This is a working manager role that requires both hands-on technical execution and team leadership. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, and deep systems integration.

This is a unique working manager role that requires both hands-on technical contribution and team leadership. The position operates in a collaborative matrix structure, where the India-based manager ensures execution and delivery while US-based managers maintain accountability for outcomes and strategic direction. This role reports directly to the Director of End User Systems with close, cooperative partnership with US-based Desktop Support managers.

You Will

IT Automation & Architecture

• Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently
• Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement
• Mentor team on automation best practices and review technical designs before deployment

Team Leadership & Execution

• Manage India-based Service Desk team with daily coordination with US managers
• Ensure clear direction, track progress, remove blockers, and escalate capacity constraints to the Director
• Monitor team performance against SLAs, quality standards, and service desk metrics
• Lead new employee onboarding sessions

Hands-On Technical Contribution

• Resolve tickets across hardware, software, network, and user access; handle overflow and critical issues
• Perform desktop administration: software deployment, system configuration, user provisioning, and hardware lifecycle management
• Create and maintain knowledge base articles and process documentation

Security & People Development

• Oversee Tier 1 SOC operations: triage, alert response, and adherence to incident response playbooks
• Coach, mentor, and support career growth for India-based engineers; hire and develop top technical talent

You Have

Experience

• 8+ years in IT engineering or Service Desk operations, including automation engineering experience
• 4+ years managing or leading technical support teams in matrixed or distributed organizations
• Proven track record delivering cross-functional projects with technical ambiguity

Technical Skills

• Deep proficiency in PowerShell or Python; experience building scalable IT automation workflows
• Strong hands-on experience with Freshservice (or similar ITSM), including workflow orchestration and API integrations
• Experience with Active Directory, M365, Jamf, and endpoint management via Intune and/or Jamf
• Working knowledge of EDR platforms, firewalls, and incident response; familiarity with ITIL or equivalent frameworks

Work Style

• Excellent English communication skills; self-motivated with strong follow-through
• Comfortable balancing hands-on technical work with management in a US-directed, India-based structure
• Flexible to accommodate daily cross-timezone coordination (India ↔ US)
• Degree in Computer Science, Engineering, or equivalent practical experience
  
  

Working Relationship Model:

Direct Report: Director of End User Systems | Daily Coordination: US-based Desktop Support managers | Responsibility: Ensuring work execution and providing on-site team support | Accountability for Outcomes: Resides with US-based managers

Note: This role requires daily coordination with US-based teams and flexibility in working hours to accommodate cross-timezone collaboration.

As a Team Manager, Technical Support you will be directly responsible for managing and mentoring a team of globally distributed professionals in providing exceptional customer support experiences. This position manages the day-to-day operations of the team and works closely with other Support leaders to ensure the team is hitting its targets. Responsibilities include coaching and developing individuals within the team in their roles as product experts and participating in improvement efforts across Support. The successful candidate will be experienced (3+ years) in leading and developing a Support team within a Software as a Service environment. 

At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. 

You will report to a Sr Support Manager within the Global Support team. 

Estimated Breakdown: Core responsibility distribution may change depending on business and customer need but in general fall around: 

• 70% People management, career development & coaching
• 30% Operations: Provide oversight, case/queue management & insights of the day-to-day operations of your team, owning and driving towards meeting KPIs/SLAs

You Will: 

• Manage & lead a team of globally distributed technical support professionals to provide enterprise-level, post-sales technical support to Smartsheet customers. Teams will be comprised of members with varying levels of technical expertise and tenure 
• Set clear objectives, coach & provide feedback, evaluate progress, and instill a high performance culture with focus on teamwork, customer excellence, and ownership for resolving customer issues
• Own and drive performance and customer outcomes through the delivery of SLAs and KPIs 
• Leverage the strengths of your team to maintain case volume, reduce backlog, and deliver improvements to Support experiences 
• Analyze and interpret KPI metrics, customer feedback, to identify trends and make recommendations for improving efficiencies 
• Execute to meet targets of strategic goals set by Support Leadership 
• Perform regular case reviews and quality assessments of your team 
• Actively engage in the release readiness process and assist with evaluating new features and changes
• Create a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities 
• Recruit to business needs, alongside recruitment partners, shaping and iterating to ensure the quality of talent attracted
• Partner with the Training team, as applicable, aligning on onboarding and assessment objectives and programs, through feedback and effective communication whilst sharing any skill gaps
• Promote continuous improvements through recognition and feedback within the team
• Effectively partner across the global Support organization and other stakeholders to drive initiatives, share ideas, and model team collaboration
• Other duties as assigned 

You Have: 

• 3+ years of prior people management or equivalent experience in mentoring, managing, or providing feedback to individual contributors
• 3+ years experience working in a technical support or customer service environment, with a preference for prior experience operating in a fast-paced, high-volume technical SaaS environment with a high degree of critical thinking and problem solving 
• Experience with frontline management and working with or leading global teams preferred
• Experience in coaching, mentoring, managing, and evaluating performance of individual contributors
• Excellent end-user interaction and strong written and verbal communication skills
• Leadership skills and proven track record as a resource for other team managers
• Demonstrated ability to work independently and take ownership of issues or challenges
• Ability and desire to learn and develop new skills quickly and grow along with a leading global software product

We're looking for a Technical Program Manager to join our expanding Product and Innovation team. This position will manage Programs that span the entire Product, Engineering and UX organizations. Interactions with and presentations to Engineer teams, Engineering leaders, Product leaders, Executives and third party vendors will be common. We are looking for a Technical Program Manager who can bridge communication between technical teams and product focused groups and leaders.

This position will report to the Director, Technical Program and Operations. 

You will:

• Coordination, monitoring and reporting within the enterprise and external partners
• Project planning and support for our engineering teams
• Design processes that scale to support our rapidly growing business
• Develop schedules, adhere to milestones and keep other team members on task
• Recognize and prioritize issues, and collaborate for timely resolution
• Identify risk factors, develop and execute mitigation plans
• Drive regular status updates to ensure transparency and maximize efficiency
• Facilitate open communication among differing personalities and work styles
• Perform other duties as assigned 

You have:

• 4+ years of experience in Project Management, Program Management, Change Management, or experience leading large organization-wide programs
• Experience managing cross-departmental processes
• Experience leading successful projects from start to finish
• A talent for empathizing with employee and customer challenges, with a focus on user experience
• Critical problem solving skills to navigate complex issues, manage partners, all while being a great team-player
• Excellent written and verbal communication skills
• Experience in a high-growth company 
• Business related degree, or equivalent experience
• Legally eligible to work in India on an ongoing basis 
• Fluency in English is required 

The Role:

We are looking for a Staff Product Manager for the Merchant Experience Platform within our Omnichannel Fulfillment division. As the PM for this critical platform, you will define and deliver a world-class, seamless merchant experience across the entire journey, from self-serve onboarding and platform configurations to transparent billing and effortless payments. Your mission is to build a fast, intuitive, and reliable platform that serves as the single source of truth for our merchants and powers their success across our logistics ecosystem.

Key Responsibilities:

• Platform Vision & Strategy: Define the multi-year roadmap for the Merchant Experience Platform, encompassing onboarding, integrations, configuration, billing, and payments.
• End-to-End Merchant Journey: Own the experience flow from a merchant's first interaction, through system configuration and data setup, to their ongoing financial transactions and reporting.
• Merchant System Integration Strategy: Drive the strategy for seamlessly integrating with external merchant technologies, including ERP systems (like NetSuite) and e-commerce platforms, ensuring robust data exchange and workflow integrity.
• Billing & Payments Automation: Drive the strategy and execution for automated payment solutions, revenue recognition, and reliable financial reporting.
• Cross-Functional Leadership: Partner with Engineering, Finance, Operations, and Sales to ensure a friction-less merchant journey and accurate financial outcomes.
• Product Leadership & Mentorship: Act as a subject matter expert who coaches and mentors Senior and IC PMs on complex systems thinking, financial modeling, and platform architecture design.

Minimum Qualifications:

• Experience: 8+ years in Product Management, preferably within Logistics Tech, SaaS Integrations, Fintech.
• Technical Proficiency: Deep understanding of APIs, ERP integrations, and financial reconciliation workflows.
• Systems Thinking: You can map out how a physical action in a warehouse triggers reconciliation with a merchant system or triggers a financial event for billing.
• Analytical Rigor: Proven ability to conduct deep quantitative analysis, create complex data models, and use data to diagnose root causes and quantify business impact.
• Problem-Solving Grit: Logistics is messy. You need the ability to find elegant, automated solutions for edge cases and "broken" data.
• Communication: The ability to explain complex financial logic to a software engineer and high-level business impact to a CFO.
• Demonstrated ability to drive results in complex, regulated industries (Logistics, Fintech, Healthcare, etc.).
• Experience owning a product roadmap and delivering measurable business impact (e.g., revenue growth, efficiency gains).

Why This Challenge Matters:

The Merchant Experience Platform is the gateway to Flexport's logistics ecosystem. By owning the entire journey—from an effortless onboarding and configuration process to reliable, transparent billing and payments—you are directly impacting Flexport’s bottom line, driving merchant adoption, and removing the friction that holds global trade back.

Bonus Points if you have:

• Experience with NetSuite, Stripe, or high-volume transactional billing systems.

Why Flexport:

At Flexport, we’re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth.

What's in it for you?

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Competitive salary and equity options
• Daily catered lunches, breakfast, snacks and soft drinks available in our office on daily basis
• Comprehensive health and wellness benefits.
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Collaborative, inclusive, and diverse work culture.

Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

#LI-hybrid

About the Role:

Production Engineer
The Production Engineer at Rubrik plays a critical role in operational excellence, managing alerts, responding to outages, and leading incident resolution as an Incident Manager. This role requires hands-on experience in maintaining highly available critical services across multi-cloud environments while driving continuous improvements through automation and intelligent monitoring.

What you’ll do:

• Join a 24/7 Production Operations team responsible for managing and supporting critical infrastructure and services in multi-cloud environments.
• Oversee staging and production environments to ensure maximum uptime and reliability.
• Implement and maintain comprehensive observability solutions for real-time monitoring, alerting, and metrics collection.
• Lead incident management efforts by swiftly responding to alerts and outages, coordinating teams to drive timely resolution.
• Analyze recurring incidents to identify root causes, reduce toil, and improve system resilience.
• Design and develop automation tools to proactively detect, triage, and remediate production issues.
• Maintain and update runbooks to support incident response and recurring issues.
• Demonstrate strong decision-making skills under pressure, effectively managing critical situations with urgency and composure.

Experience you’ll need:

• Solid understanding of distributed system concepts.
• Practical experience working with production systems and environments, preferably within public cloud infrastructures.
• Familiarity with container orchestration platforms, especially Kubernetes.
• Hands-on experience with infrastructure  management tools like CloudFormation and Terraform.
• Strong analytical and problem-solving skills  for diagnosing and resolving system and application issues.
• Proficient in data structures and algorithms, UNIX, networking, operating systems, and database systems such as MySQL.
• Proficient with Python programming skills.
• Excellent verbal and written communication skills.

Location: Bangalore, India
Work Shift: Rotation (24/7 coverage expected) 

ABOUT RUBRIK

Join Us in Securing the World's Data

Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About the role 

The Senior Integration, API & Automation Engineer is a hands-on technical lead role responsible for shaping and executing Rubrik’s enterprise API, integration, and AI‑driven automation strategy.

Broadly, the role will focus on designing, building, and governing secure, scalable APIs and integrations between our core business platforms and third‑party systems (e.g., ERP, HCM, CRM, data platforms), while mentoring engineers and driving best practices across the organization. In addition, this role will help us embed AI capabilities (LLMs, Claude, decisioning services, intelligent workflows) into APIs and business processes to improve reliability, productivity, and insight.

You will work closely with senior business stakeholders, application owners, security, data, and IT teams to define API‑first, AI‑aware integration patterns and standards that deliver robust, secure, real‑time and batch integrations using REST APIs, webhooks, messaging, file‑based interfaces, and AI services.

This role will primarily leverage MuleSoft Anypoint Platform (or similar iPaaS) for API‑led connectivity and sits within the Enterprise Integrations & Intelligent Automations team as a key technical authority.

What you'll do

• Own the API and integration architecture and strategy for assigned domains, defining API‑led patterns (Experience, Process, and System APIs), reference architectures, and standards for how systems integrate across the enterprise.
• Design, build, and evolve RESTful APIs that expose well‑designed resources and operations to internal and external consumers, with clear contracts, documentation, and SLAs.
• Lead implementation of integrations between SaaS and on‑prem applications (e.g., NetSuite, Workday, Salesforce, Snowflake, ServiceNow), Finance, HR, Security, and GTM platforms, ensuring solutions are scalable, secure, resilient, and observable.
• Create data integration strategies for high volumes of data in transit, optimizing for performance, reliability, and cost (e.g., streaming vs. batch, push vs. pull APIs, caching, backoff strategies).
• Define and enforce API governance, including:
• Provide technical leadership to integration and API engineers, including solutioning, design reviews, code reviews, and mentoring of junior and contract engineers.
• Implement and manage REST/SOAP APIs, webhooks, and messaging interfaces from conceptual design through development, performance testing, deployment, and lifecycle management via an API gateway or iPaaS (e.g., MuleSoft Anypoint Platform).
• Architect robust data integrations for both real‑time and scheduled (batch) workloads using APIs, messaging, sFTP, and file‑based exchanges (JSON, XML, CSV), with well‑defined contracts, SLAs, and monitoring.
• Define non‑functional requirements (NFRs) and SLAs for APIs and integrations—availability, latency, throughput, error budgets, RTO/RPO—and ensure designs and implementations meet or exceed them.
• Drive observability and reliability for APIs and integrations by standardizing logging, tracing, metrics, dashboards, and alerting, and by creating operational runbooks for incident response and post‑incident reviews.

AI & Intelligent Automation Responsibilities

• Identify and prioritize AI opportunities within API and integration flows (e.g., data enrichment, anomaly detection, routing, summarization, classification, intent extraction).
• Define safe and governed AI usage within APIs and integrations, including:
• Clear input/output contracts for AI services
• Guardrails (prompt design, validation, constraints)
• Handling of sensitive data (PII/financial/HR data) in prompts and responses
• Monitoring for model performance and drift in production.
• Integrate with AI platforms and services (internal or external), including model APIs, vector stores, and feature stores, using strong API design and security practices.

Stakeholder, Security, and Platform Responsibilities

• Partner with security, compliance, and audit teams to ensure integrations, APIs, and AI services meet security, privacy, and regulatory requirements (e.g., SOX‑sensitive data flows, access control, encryption, audit trails).
• Lead technical discovery and solution design for new API, integration, and AI‑automation initiatives, working with product managers, application owners, and business stakeholders to shape requirements and translate them into well‑defined technical designs.
• Own vendor and platform technical relationships for integration technologies and key SaaS systems; understand vendor APIs and change roadmaps, anticipate the impact of deprecations, and coordinate upgrades and migrations.
• Oversee CI/CD practices for APIs, integrations, and AI services, including branching and release strategies, automated testing (unit, integration, regression), and environment configuration management for Dev/QA/UAT/Prod.
• Champion reuse and standardization by building and curating shared assets such as:
• Generic APIs (e.g., email, JIRA, logging, AI utility services)
• Common connectors and API client libraries
• Templates and integration catalogs
  and ensuring they are adopted broadly.
• Participate in and improve KTLO/on‑call rotations for critical APIs, integrations, and AI services, using incident data to drive structural improvements, technical debt reduction, and increased reliability.
• Communicate clearly with technical and non‑technical audiences, producing architecture diagrams, decision records, and documentation that make complex API, integration, and AI solutions easy to understand, operate, and evolve.

Experience you'll need

• Education & Experience

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
  • 10+ years of overall software/integration engineering experience, with 8+ years focused on API and enterprise integrations.
  • 4+ years in a senior/lead/architect capacity, owning API and integration designs, patterns, and technical decisions for complex cross‑system and enterprise application solutions.
  • Experience designing and delivering AI‑enabled features or workflows as part of production systems (e.g., integrating with LLM or ML APIs, AI‑based decisioning, or intelligent automation).

Technical Skills – API Engineering

• Deep expertise in RESTful API design and implementation, including:
• Resource modeling, URI design, and standard HTTP methods
• API‑first/contract‑first design (RAML/OpenAPI)
• Pagination, filtering, sorting, and partial responses
• Versioning strategies (URL, header, content negotiation)
• Idempotency and robust error handling patterns.
• Strong experience building secure, resilient, and scalable APIs, including:
• API gateways (e.g., MuleSoft, Apigee, Kong, AWS API Gateway)
• Rate limiting, throttling, caching, and circuit‑breaker patterns
• Timeout, retry, and backoff strategies.
• Solid understanding of webhooks and event‑driven APIs, including subscription management, signature validation, replay protection, and idempotent consumers.
• Hands-on experience with API client development and integration patterns (SDKs, service‑to‑service communication, backend‑for‑frontend, composite APIs).

Technical Skills – Integration & Platforms

• Strong experience with MuleSoft Anypoint Platform (or equivalent iPaaS), including API Manager, Runtime Manager/CloudHub, Anypoint Exchange, and design/deployment best practices.
• Solid understanding of SOAP services, messaging patterns (pub/sub, event‑driven integrations), and when to apply each.
• Proficiency with integration data formats and transformation (JSON, XML, CSV, mapping, enrichment, aggregation, canonical models).
• Strong database and data modeling skills, including SQL and working with relational databases (e.g., Postgres, SQL Server, Oracle) in integration scenarios.
• Experience designing and implementing secure integrations, including:
• OAuth 2.0/OpenID Connect
• API keys and mutual TLS
• Role/permission models and fine‑grained authorization
• Secrets management (e.g., HashiCorp Vault, cloud KMS).
• Hands‑on experience with CI/CD pipelines and Git‑based workflows, including automated testing, static analysis, deployment automation, and environment configuration for API and integration services.
• Demonstrated experience integrating with several of the following: NetSuite, Workday, Salesforce, Snowflake, ServiceNow, Coupa, DocuSign, ChromeRiver, Marketo, identity/IAM platforms, external APIs, and internal APIs.
• Practical experience working with AI/ML or LLM APIs (e.g., OpenAI, Azure OpenAI, Vertex AI, Bedrock, or internal model APIs), including:
• Designing API requests and responses for AI‑backed features
• Prompt engineering and response validation
• Handling rate limits, retries, timeouts, and partial failures within integration flows.
• Familiarity with event‑driven and streaming architectures (e.g., Kafka, EventBridge, Event Hubs) and how to combine them with AI services for near real‑time decisioning and automation.

Soft Skills

• Proven ability to lead without direct authority, influencing cross‑functional teams and driving technical decisions through clarity and data rather than hierarchy.
• Strong architectural thinking and problem‑solving skills, including the ability to decompose complex business processes into robust API, integration, and AI‑enabled designs.
• Excellent communication and documentation skills, comfortable presenting solutions and trade‑offs to engineers, managers, and senior business stakeholders.
• Experience working in agile environments, collaborating closely with product owners, scrum teams, and distributed stakeholders across time zones.
• Bias toward automation, standardization, and continuous improvement, with a pragmatic approach to balancing speed, risk, and long‑term maintainability.

Preferred Qualifications

• Professional MuleSoft certifications (e.g., MuleSoft Certified Integration Architect, MuleSoft Certified Developer) or equivalent certifications from other integration platforms.
• Experience designing and operating public or partner-facing APIs with clear productization (API lifecycle, developer experience, SLAs, and commercial considerations).
• Experience designing and operating integrations in regulated or security‑sensitive environments (e.g., SOX, FedRAMP, customer‑facing APIs) with a strong emphasis on auditability and change control.
• Experience with event‑driven and streaming platforms (e.g., Kafka, AWS EventBridge, Azure Event Hubs) and their role in modern API and integration architectures.
• Exposure to automation/workflow platforms (e.g., Zapier, Workato, low‑code tools) and how they complement enterprise integration layers and AI‑based automation.
• Experience building and maintaining API and integration runbooks, catalogs, and governance processes, and contributing to enterprise architecture forums or design reviews.
• Experience with observability stacks (e.g., Datadog, Splunk, New Relic, OpenTelemetry) for monitoring APIs, integrations, and AI services in production.
• Familiarity with data and AI governance concepts (e.g., data classification, lineage, model governance, responsible AI practices) and how they apply within API, integration, and automation patterns.

The Challenge 

Senior Managers of Engineering at OneTrust will make long-term strategic and technical contributions. These individuals set strategic goals for the team, hire engineers, and prioritize projects. You'll be involved technically, too. Developing new products, identifying requirements, and executing with excellence. 

Your Mission 

Drive strategic planning and execution while developing key technologies that will enhance OneTrust's long-term, proprietary strategic position. Create new concepts from initial design all the way to market release. 

You Are

Experienced overseeing end-to end-development activities while monitoring reliability and performance of all internal systems and suggesting improvements when required. You will ensure compliance with security regulations while managing software development projects by setting requirements, goals, and timelines. 

• Designing strategies for future development projects based on the company’s overall objectives and resource availability 

• Implementing innovative technologies 

• Coordinating with internal and external stakeholders 

• Providing technical oversight to your team 

• Ensuring projects are delivered according to schedule 

• Good at finding opportunities to improve development processes 

• Experienced building out onboarding and mentoring programs to teach and train other engineers in order to incubate individual and team growth 

Your Experience Includes 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical field  

• 12+ years of engineering experience with a strong track record of successful development and delivery of complex, enterprise-class software that results in material market impact 

• Recent experience in development, operations, troubleshooting, and managing teams 

• Understanding of how to operate in a DevOps model 

• Proven critical thinking and advanced analytical skills and qualities 

• Strong consulting skills and tactful conflict management skills 

• Systematic problem-solving approach coupled with a strong sense of ownership and drive 

• System design and architecture experience 

• Design and architecting large complex distributed systems 

• Deep knowledge of data structures and programming 

• Ability to think of various Algorithms, given a problem 

• Solid understanding of agile software development lifecycle 

Job summary

Platform common services are the common, generic utilities that are available to every tenant/application/solution that deploys on the DigiCert® ONE platform. This role will take immediate ownership of existing services, and contribute to the definition, design and planning for future services.

This role will partner closely with all Product teams and associated stakeholders at DigiCert to understand their business and technical requirements that potentially express dependencies on Platform Common Services. This role will collaborate with product teams across the portfolio, manage the delivery and success of platform components in a data-driven manner, and drive priorities that maximize platform value to both internal and external customers. The Senior Platform Product Manager participates in strategic and tactical activities for medium-to-large projects with complex cross-portfolio and cross-functional requirements. They serve as the champion for their assigned area(s) and may serve as product owner for one or more development teams. This is a high-visibility role with the potential to participate in and drive initiatives at all levels across the organization. Individuals in this role may participate in mentoring lower-level contributors and learn how to help grow others in their careers. 

What you will do

Experience/Competencies/Skills:

What you will have

• 5+ years of experience in a technical or product role
• Credential or degree in business or engineering 

Nice to have

• Platform Product Management Experience
• MBA or Advanced Technical degree/credentials 

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

#LI-SS1

Role Overview

As the Senior Manager of Digital Asset & Treasury Operations, you will lead the global function responsible for the integrity, settlement, and movement of over $1 Trillion in annual transaction volume. You are the "Architect" of our liquidity infrastructure, moving beyond traditional cash management to lead the strategic deployment, settlement, and optimization of assets across a fragmented multi-chain landscape. This is a high-visibility leadership role sitting at the intersection of Finance, Product, and Engineering.

What Problem This Role Solves

In the fast-moving digital asset market, fragmentation and manual processes create risk and capital inefficiency. You will solve the "liquidity sprawl" problem, ensuring capital is exactly where it needs to be (on-chain, in custody, or on-exchange) at the right time, while maintaining rigorous institutional controls and maximizing capital efficiency through automation.

Key Responsibilities

• Global Team Collaboration: Work with a high-performing, 24/7 global operations team with a focus on extreme accountability, scalability, and technical innovation.
• Treasury & Liquidity Orchestration: Optimize liquidity across wallets, exchanges, and bank accounts to support business needs while minimizing idle capital and ensuring asset segregation.
• On-Chain Settlement & Custody: Manage the institutional custody stack (MPC, Multi-sig), including the design of signing policies and transaction authorization workflows for institutional clients.
• Operational Optimization: Identify manual friction points and partner with Engineering/Product teams to build "Treasury-as-Code", implementing automation to drive efficiency and accuracy in treasury systems.
• Control Environment: Develop and enforce operational policies, procedures, and risk frameworks in line with global regulatory expectations and internal audit obligations.
• Strategy & Yield Optimization: Work with the team to develop an operating model that balances short-term capabilities with long-term needs, including applying investment strategies for cash and digital assets to optimize returns.
• Reporting & Metrics: Work on building automated dashboards and KPIs related to global treasury health and operational velocity.

Required Skills and Experience

• 10–15+ Years of Experience: Background in tier-1 banking is a must. Crypto experience is preferred
• Proven Scale: Significant experience in working in global functions handling massive transaction volumes.
• Technical Crypto Depth: Expert-level knowledge of Smart Contracts, cryptocurrency ecosystem dynamics, wallet management, and on-chain settlement flows will be preferred
• Operational Excellence: Experience managing 24/7 institutional client support operations for high-net-worth or institutional segments.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Key Responsibilities: 

• Design, develop, and optimize enterprise ETL/ELT pipelines utilizing Azure Data Factory, Azure Data Lake Storage, and advanced serverless technologies—ensuring cross-platform scalability, security, and reliability. 

• Architect and implement highly efficient, complex SQL solutions—including advanced query optimization, partitioning, and indexing—to power sophisticated analytics models and enable real-time data processing. 

• Lead the development and integration of robust automation frameworks using Python, and API orchestration, introducing innovative solutions to streamline the entire data lifecycle and maximize operational efficiency. 

• Exercise full ownership of production pipeline reliability; proactively identify and resolve critical issues through deep root-cause analysis, and institute resilient, long-term stability measures for continuous uptime. 

• Establish, refine, and enforce rigorous coding and architectural standards through comprehensive code reviews and technical audits, setting quality benchmarks for the offshore engineering team. 

• Serve as a liaison with onshore leadership, driving strategic backlog prioritization, release management, and complex cross-regional project coordination to align with organizational objectives. 

• Champion best-in-class documentation, data lineage, and automated CI/CD deployment practices, ensuring transparency, auditability, and governance across all data assets. 

• Assist with enterprise capacity planning, resource optimization, and architectural design of innovative data solutions tailored to evolving business requirements. 

• Demonstrate expert-level support for analytics and media teams, translating business challenges into scalable, high-performance technical solutions, leveraging deep Azure and SQL expertise. 

Senior-Level Expectations: 

• Act as the organization’s subject matter expert (SME) in end-to-end pipeline architecture, orchestration frameworks, schema evolution, and advanced Azure Data Factory strategies. 

• Mentor and develop junior and mid-level engineers through structured coaching, technical workshops, and ongoing knowledge transfer, cultivating a high-performance engineering culture. 

• Lead modernization initiatives across the organization, championing the adoption of technologies such as Databricks, DBT and advanced DevOps practices to future-proof the data platform and enable rapid innovation. 

• Ensure strict adherence to SLAs and regulatory compliance through advanced monitoring, proactive risk mitigation, and continuous improvement of operational processes. 

Required Skills 

• 5-6years of progressive experience in data engineering, with expert-level mastery of Azure Data Factory, SQL, and cloud data platforms (Azure and/or GCP). 
• Provenexpertisein designing, optimizing, and managing large-scale, production-grade data pipelines, including deep skills in SQL performance tuning, ADF orchestration, and CI/CD automation. 
• Advanced knowledge of production operations, troubleshooting, and high-availability data processing at scale.

Good to Have 

• Adverity
• Dataflow
• Big Query
• Databricks
• DBT
• Terraform
• Wrike/Jira/Azure DevOps
• DP‑203 / GCP Data Engineer certifications

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

#LI-GOC

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Social who will:

• Make Strategies and Planning
• Execution and Optimization for Paid campaigns across social media platforms
• Create Performance reports & review deck for clients
• Understand the projects and clients requirements & deliver accordingly
• Coordinate with cross functions to deploy campaigns

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Graduation or Post Graduation Degree in Any stream
• 4-6 years of Experience of running paid social campaigns
• In-depth knowledge of social platforms (Facebook, Twitter, LinkedIn, Snapchat etc.)
• Have created Media plans for client briefs
• Excellent communication and interpersonal skills
• Proficiency in MS-Office and Social Media Management Tools like SocialFlow, Sprinklr, etc
• Should be able to Multi task and handle multiple clients at one time
• Hand on experience in social media advertising and ad creation & optimization
• Active interest in digital, Paid media, planning, strategizing, web analytics and other aspects of performance marketing.
• Team Management

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Scopely is looking for a VIP Lead to join the GSN Casino team. The position can be based in Bangalore, India, Tel Aviv, Israel or Barcelona, Spain.

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

With 30M+ downloads, GSN Casino is home to slots, bingo, cards, and more!  Team members are distributed across the globe with hubs in Bengaluru, Tel Aviv, Barcelona, among others.

What You’ll Do

As the VIP Lead, you will manage a team of VIP Managers and look after our most valuable players. You will manage the work, internal and external resources associated within the VIP department, including crafting requirements, delegating responsibilities, developing and executing strategies that offer a new, vibrant layer of service for the VIP players. The right candidate will have creative and effective solutions to maximize VIP engagement, strengthen player loyalty, and showcase our appreciation for their dedication.

In this role, you need to be collaborative, organized and resourceful, with the ability to communicate effectively across different levels within the company as you guide the VIP team and stakeholders whom you will work with closely to successfully execute on multiple projects and initiatives simultaneously. You will also need to have full grasp into VIP operations to continue to propose ways to refine and improve existing programs/projects to meet the changing needs of the department by regularly reviewing processes, reporting and industry standards.

The VIP Lead will report directly to the Head of Product and will work in collaboration with multiple cross-functional teams, such as LiveOps, Roadmap, Game Design etc. Responsibilities may include:

• Manage the VIP Account management program and overarching strategy and performance KPIs in collaboration with the PX manager
• Guiding training and supporting staff performance and growth
• Motivate and support internal and external teams to ensure project goals, objectives, milestones, and deliverables are achieved
• Onboarding: in charge of coordinating new hires orientation and training
• Centralize VIP documentation on Confluence/Drive
• Draw insights from PX data and VIP Feedback, and assist stakeholders in designing solutions to improve the VIP experience
• Oversee and direct a group of VIP support agents to keep VIP attrition low and VIP satisfaction high
• Collaborate on the creation of loyalty programs
• Work with the Community and PX teams to understand upcoming events, product updates, and ensure that your VIPs are kept up to date
• Analyze performance, identify the best opportunities for optimization, and regularly iterate to maximize results

What We’re Looking For

• 4+ years experience in VIP account management for a mobile game or any mobile product with a dynamic roadmap
• Experience in revenue generation/sales campaigns
• Solid experience supporting teams and working with multiple business units (customer support, developers, business, operations, etc.) to drive large projects focused on service and products with measured results
• You are highly organized, detail-focused, timely, and results-driven. You have a strong sense of ownership and accountability for success of operations
• Experience in mobile products and agile environments
• Experience with marketing automation and CRM tools
• Data-driven with an ability to understand trends and find ROI-positive solutions
• Tremendous communications skills, including excellent written and spoken English
• Must have a passion for conflict resolution and problem-solving
• Strong evidence of contributing to customer satisfaction, retention & engagement
• Ability to analyze and draw conclusions from raw data
• Need to have creative impulses and the confidence to share ideas with teammates
• Outgoing, likable, enthusiastic, and driven to achieve results

Bonus Points

• Ability to produce target-specific program and report accordingly
• Proven experience in VIP portfolio / ROI driven growth
• Proven experience in analytical, reporting, and budget management

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

Scopely is looking for a Associate People Partner to join our growing team based in Bangalore, to work on a hybrid basis from the hub!

At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

We make sure our teams have everything they need to create amazing games. The People team manages everything from benefits & employee engagement to professional development opportunities and more!

What You Will Do

The Associate People Partner supports the delivery of core HR operations and programs to ensure a consistent and positive employee experience across one or more divisions. This role is responsible for executing day-to-day people processes across the employee lifecycle, maintaining data accuracy, and serving as a primary point of contact for employees and managers. Working under general direction, the Associate People Partner applies foundational HR knowledge to solve routine problems, partners closely with People Business Partners (PBPs), and collaborates with cross-functional teams to deliver scalable people solutions. This role contributes to operational excellence, compliance, and the effective execution of People initiatives.

Employee Lifecycle Operations

• Coordinate onboarding and orientation to ensure a smooth new hire experience
• Manage employee changes including transfers, promotions, and exits
• Support probation reviews, performance cycles, and employee transitions
• Oversee offboarding processes, including documentation and exit coordination

HR Systems & Data Management

• Maintain accurate employee data in Workday and other HR systems
• Process employee transactions and organizational changes with attention to detail
• Support requisition and hiring workflows in partnership with Talent teams
• Conduct regular data audits and generate standard reports

Employee Support & Compliance

• Serve as the first point of contact for employee and manager HR inquiries
• Provide guidance on policies, processes, and available resources
• Support administration of employee relations (ER) matters and escalate as appropriate
• Ensure adherence to company policies and applicable employment laws
• Maintain strict confidentiality in all employee matters

Program & Project Support

• Partner with PBPs to support execution of performance, talent, and compensation programs
• Assist with engagement survey follow-up actions and tracking
• Support Diversity, Equity & Inclusion (DEI) initiatives and divisional activities
• Contribute to HR communications, documentation, and team deliverables

Cross-Functional Collaboration

• Collaborate with People Team functions (Talent, Experience & Engagement, ER, Mobility, etc.)
• Coordinate with stakeholders to ensure seamless delivery of people programs
• Support divisional needs while contributing to scalable, company-wide initiatives

People Partnership & Advisory

• Act as a trusted first point of contact for employees and managers
• Provide guidance to managers on performance processes, feedback, and goal setting
• Support creation and tracking of development plans (PDPs/PIPs) in partnership with PBPs
• Escalate complex employee relations or performance concerns appropriately
• Assist in conducting exit interviews and sharing insights with HR leadership

What We're Looking For

• Minimum 2+ year of experience in HR, People Operations, or a related field
• Foundational knowledge of HR processes and employee lifecycle management
• Familiarity with HR systems (Workday preferred) and data handling practices
• Basic understanding of employment laws and HR compliance requirements
• Strong organizational and follow-through skills with attention to detail
• Ability to manage multiple priorities and execute routine processes independently
• Clear and effective communication with transparency and professionalism
• Demonstrates sound judgment in handling employee queries and data
• Developing ability to assess when to escalate or redirect requests
• Builds collaborative relationships across teams and functions
• Proactively seeks feedback and continuously improves ways of working

Please ensure that the résumé/CV you attach is written in English.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.    

THE ROLE

Join our core infrastructure team to design, implement, and maintain the mission-critical foundational systems that power our global operations, with a focus on Cisco UCS and VMware technologies. You will be instrumental in scaling our high-performance converged infrastructure, ensuring reliability, security, and peak operational efficiency. This role requires deep technical expertise and collaboration with cross-functional IT groups to deliver complex, impactful projects that directly support our organizational growth.

WHAT YOU'LL DO

• Elevate Infrastructure Stability: Design, deploy, and manage our Cisco UCS infrastructure (blade/rack servers, Fabric Interconnects, Intersight/UCS Manager) and the localized VMware vSphere environment (vCenter, ESXi) to ensure highly available, performant systems across the organization.

• Drive Automation and Efficiency: Develop and maintain robust automation tools using languages like PowerCLI and Python to streamline complex provisioning, monitoring, and management tasks, significantly reducing manual effort and improving deployment speed.

• Optimize System Performance: Troubleshoot, diagnose, and resolve complex production issues within the converged infrastructure environment, including participation in the on-call rotation, to maintain system integrity and minimize downtime.

• Influence Architectural Decisions: Partner with networking, storage (including Everpure, iSCSI, and Fibre Channel), and security teams to seamlessly integrate new technologies and establish comprehensive documentation and security best practices for all implemented systems.

WHAT YOU BRING

4+ years of experience in Automation and Scripting and from Converged Infrastructure background.

Expertise in Converged Infrastructure: Proven, deep technical skill in managing, configuring, and troubleshooting Cisco UCS architecture and all components of a VMware vSphere environment (vCenter, ESXi, vMotion).

Automation and Scripting Proficiency: The ability to write and implement practical automation scripts (e.g., in PowerCLI or Python) to solve operational challenges and improve infrastructure workflow efficiency.

Systems Troubleshooting Acumen: Advanced, practical skills in diagnosing and resolving intricate, time-sensitive issues within virtualized and converged production environments, often under pressure.

Architectural and Security Mindset: A strong understanding of core networking (VLANs, routing) and storage concepts, coupled with the ability to implement and enforce essential security best practices within the virtualized system.

Accountability and Ownership: A history of successfully managing key infrastructure areas autonomously, delivering high-quality results, and effectively collaborating with technical partners.

We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.