Challenges

Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking.

Roles & Responsibilities

• Managing accounts during integration
  • Working with Products, Tech team and understand different product flow
  • Attending meetings/con calls with Merchant's Tech/Business team
  • Understanding Merchant's flow, requirements and suggesting the solution to them
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration Issue.
  • Taking ownership of customer/merchant issues reported and seeing problems through to resolution
  • Ask merchant the targeted questions to quickly understand the root of the problem
  • Understanding Tech issues involved in integration & Providing resolution
  • Automate the process to solve the merchant integration issue and merchant requirements

Skillset required

• Hands-on experience with Windows/Linux/Mac OS environments.
• Python and SQL - Required for this role
• Knowledge of any programming language (Ex: - PHP, JAVA, ASP.Net), platforms (Android, iOS).
• Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help
• Familiarity with remote desktop applications
• Excellent problem-solving, communication skills
• Good understanding of IT terminologies and concept

Experience – 2 to 5 years

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● 7+ years of experience in the art of writing code and solving problems on a Large Scale.

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Job Summary:

We are seeking a  Specialist – People Experience to join our HR team in Bengaluru. In this role, you will be responsible for managing critical touchpoints throughout the employee lifecycle, including offer management, seamless onboarding, background verification (BGV), benefits administration, and offboarding processes. The ideal candidate will demonstrate exceptional attention to detail in managing large datasets and ensuring continuous audit readiness through documentation and process compliance.

Key Responsibilities:

• Review and release the candidate offers upon validation of required details ; Verify supporting documents uploaded by the Recruitment team prior to releasing the offer.
• Onboarding the new hires in the HRMS by validating the new hire forms and activating them.
• Manage the BGV process by coordinating with external vendors to ensure initiations and closures meet defined Turnaround Times ; Follow up with HR Business Partners  to resolve documentation discrepancies or obtain clarifications during the process
• Execute exit processes for employees ensuring compliance with internal SOPs and Turnaround Times 
• Manage various employee benefit programs, such as car leasing, long service awards,learning assistance programs, etc.
• Maintain HR dashboards and trackers and ensure all processes are "audit-ready" at any given time, adhering to internal quality standards and external labour law mandates.

Key Skills, Qualification, & Competencies:

• Bachelor’s degree in Human Resources, Social Work, or related field with 1 to 2 years of relevant experience in HR Operations (preferably in start up environment)
• Proficient in MS Excel (VLOOKUPs, Pivot Tables) to manage large employee databases and perform reconciliations.
• High attention to detail, organizational skills, and process compliance
• Structured work practices and strong service orientation to ensure task completion within defined TATs.
• Should be able to handle sensitive and confidential employee data.

Role Overview

As a leader within the merchant lending team at PhonePe, the incumbent will be involved in driving both business growth and supply through new partnerships. This role requires a blend of strategic vision, commercial acumen, and deep operational rigour to solve complex problem statements in the fintech lending space

Core Functional Charters

• Partnership Lifecycle Ownership: End-to-end accountability for identifying, onboarding, and scaling/managing partnerships with Banks and NBFCs.
• Operational Excellence: Achieving a gold standard in strategic planning, execution, governance, and business reporting.

Key Responsibilities & Competencies

• Strategic Vision: Define functional vision and goals for short-term cycles in consultation with leadership, ensuring tight alignment with overall organizational objectives.
• New Lender onboarding: Drive onboarding of new lending partners in alignment with business objectives
• Managing existing lender partnerships - Drive excellence in management of existing lender partnerships across strategic, operational, commercial, governance, compliance and other related matters.
• Business Outcomes: Maintain and exceed business and numerical targets by developing industry-leading frameworks for data-driven decision-making and execution.
• Product & Roadmap Alignment: Undertake active discussions with Product Leaders to understand the long-term roadmap and plan execution strategies in sync with product releases.
• Systems & Information Architecture: Enable the team by enhancing information architecture and support systems to streamline data flow and operational efficiency.
• Governance & Risk: Set up a robust governance structure to proactively identify and mitigate issues within the design or execution of business processes.
• Regulatory Readiness: Proactively study and prepare the category for regulatory changes and significant industry developments to ensure business continuity and compliance.
• Change Management: Drive complex, large-scale changes to systems and processes for sustained long-term impact on the business.
• Stakeholder Management: Serve as the 'Voice of the Function' during periodic update discussions and strategic reviews across the organization.
• Cross-Functional Problem Solving: Act as a bridge between departments to solve complex cross-functional challenges that impede category growth.
• People & Org Development: Take an active role in defining the right organizational structure and work with leadership to coach and develop team members for specialized roles.
• Continuously keeping a pulse of the industry and moving trends and capitalize on opportunities for business growth

Ideal Candidate for this role

• MBA or equivalent from a Tier-1 institute with 7+ years of experience in Category Management, Fintech, or Lending.
• Proven track record of managing high-volume business outcomes in a fast-paced environment.
• Thrives at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.
• Exceptional influencing and communication skills to manage CXO-level relationships at large financial institutions.
• "First Principles" thinker with the ability to build complex decision-making frameworks

Job Title: Human Resources Coordinator

Location: Bangalore

Company Overview:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Position Overview:

We are seeking a talented Human Resources Coordinator to join our team at Bangalore. The ideal candidate will have 0-3 years of experience and is someone who can thrive in a fast-paced  environment. This role requires basic knowledge of labor laws, strong coordination skills, and the ability to effectively manage vendors.

Key Responsibilities:

• Partner with People Managers to proactively forecast future hiring needs, ensuring a sustainable talent pipeline for Business Development Executives (BDEs)
• Lead the end-to-end onboarding process for all new hires, specifically ensuring a seamless transition and cultural integration for new BDEs
• Develop and maintain strong strategic relationships with external recruitment agencies and specialized vendors to optimize hiring efficiency
• Act as the primary advisor and "go-to partner" for managers regarding the performance, development, and management of their BDE teams
• Design and implement employee engagement initiatives aimed at boosting morale and reducing attrition through data-driven preventive strategies
• Serve as a reliable solution provider and first point of contact for employee queries, concerns, and formal grievances, ensuring fair and timely resolution
• Maintain and manage comprehensive HR dashboards to track key metrics such as engagement levels, retention rates, and workforce demographics
• Oversee the accuracy and confidentiality of employee documentation and digital records in strict accordance with company policies and procedural standards
• Stay current with evolving labor laws and regional regulations to ensure 100% compliance in all HR-related activities and audits
• Support cross-functional HR initiatives and special projects as required, contributing to the overall success and evolution of the People team

Required Qualifications:

• MBA / PGDM in Human Resources
• Excellent communication and interpersonal skills, with the ability to build rapport at all levels of the organization.
• Highly organized with strong attention to detail and the ability to prioritize tasks effectively.
• Proficiency in MS Office applications, particularly Excel, Word, and PowerPoint.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

SRE::Network Operations Engineer III

As a Network Operations Engineer III, you will be a senior member of our network operations team, responsible for overseeing the design, implementation, and optimization of our complex and mission-critical network infrastructure. This role requires a high level of expertise in networking technologies, a strategic mindset, and the ability to lead initiatives that enhance the overall performance, security, and scalability of our network.

Key Responsibilities:

Advanced Network Configuration:

• Lead the design and implementation of high-availability, fault-tolerant data center network architectures.
• Develop and implement strategies for the continuous improvement of network infrastructure.
• Develop and review configuration templates which need to be used in bulk provisioning of network devices in a data center environment.

Network Strategy and Planning:

• Contribute to the development of the organization's long-term network strategy.
• Lead capacity planning initiatives, forecasting future network requirements, and recommending scalable solutions.
• Review HLD and LLD diagrams as part of solution design requirements and review.

Emerging Technologies:

• Stay abreast of industry trends and emerging technologies in networking.
• Evaluate and recommend the adoption of new technologies to improve network efficiency and capabilities.

Mentorship and Leadership:

• Provide mentorship and guidance to junior network operations engineers.
• Lead and participate in knowledge-sharing sessions to enhance the team's overall skill set.

Incident Management and Resolution:

• Lead the on-call engineer team and be the L3 escalation point for them for complex incidents and outages.
• Develop and implement incident response procedures and playbooks.

Vendor Management:

• Collaborate with vendors to evaluate and implement new technologies and solutions.
• Manage relationships with key vendors to ensure optimal support and service.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 7+ years of experience in network operations or a related role.
• In-depth knowledge of data center technologies and network routing protocols.
• Expert-level knowledge of routing and switching technologies, and security principles.
• Strong scripting and automation skills, with proficiency in languages like Python, Go, Shell, Ansible, Terraform or similar.
• Proven experience in designing and implementing large-scale, enterprise-level networks.
• Strong analytical and troubleshooting skills.
• Excellent leadership and communication skills.
• Industry certifications such as Cisco CCIE, Juniper JNCIE, or equivalent would be an added advantage.

Preferred Skills:

• Experience in network routing protocols like BGP, OSPF etc.
• Familiarity with data center technologies like VXLAN, EVPN etc.
• Knowledge of firewall technologies like IDS, IPS, WAF, UTM, NAT, IPsec etc.
• Knowledge of network operating systems like Junos, Cisco IOS/XE/XR, Enterprise SONiC, Cumulus Linux etc.
• Knowledge of network automation and scripting languages like Python, Go, Shell etc.
• Expert-level knowledge of configuration management tools like Ansible and Terraform.
• Expertise in complex fundamentals of Linux.
• Experience in monitoring tools and frameworks like Telegraf, Grafana, Prometheus, ELK stack.
• Experience with cloud networking solutions like Microsoft Azure.
• Knowledge of open-source virtualization technologies like KVM.
• Expertise in advanced network troubleshooting and performance optimization.
• Expertise in the implementation and management of load balancing solutions like Nginx, F5 BigIP etc.
• Contributions to open-source networking projects or industry publications.

This Network Operations Engineer III position represents a significant opportunity for a seasoned professional to make a substantial impact on our organization's network infrastructure. Join our team and be a key contributor to the success and innovation of our data center network infrastructure.

Role Overview

This is a critical leadership role responsible for steering the strategic direction and operational success of the lending business. You will be the primary driver of growth, ensuring that the merchant lending portfolio achieves scale while maintaining industry-leading standards in governance, process efficiency, and product innovation.

Core Functional Charters

• Growth Ownership: Complete end-to-end accountability for the growth of Merchant Lending volumes within the PhonePe ecosystem.
• Operational Excellence: Achieving a gold standard in strategic planning, execution, governance, and business reporting.

Key Responsibilities & Competencies

• Strategic Vision: Define functional vision and goals for short-term cycles in consultation with leadership, ensuring tight alignment with overall organizational objectives.
• Business Outcomes: Maintain and exceed business and numerical targets by developing industry-leading frameworks for data-driven decision-making and execution.
• Growth & Innovation: Dissect industry movements to drive business growth; this includes optimizing current business lines and proactively adding new credit products to the portfolio.
• Product & Roadmap Alignment: Undertake active discussions with Product Leaders to understand the long-term roadmap and plan execution strategies in sync with product releases.
• Systems & Information Architecture: Enable the team by enhancing information architecture and support systems to streamline data flow and operational efficiency.
• Governance & Risk: Set up a robust governance structure to proactively identify and mitigate issues within the design or execution of business processes.
• Regulatory Readiness: Proactively study and prepare the category for regulatory changes and significant industry developments to ensure business continuity and compliance.
• Change Management: Drive complex, large-scale changes to systems and processes for sustained long-term impact on the business.
• Stakeholder Management: Serve as the 'Voice of the Function' during periodic update discussions and strategic reviews across the organization.
• Cross-Functional Problem Solving: Act as a bridge between departments to solve complex cross-functional challenges that impede category growth.
• People & Org Development: Take an active role in defining the right organizational structure and work with leadership to coach and develop team members for specialized roles.

Required Qualifications

• MBA or equivalent from a Tier-1 institute with 5+ years of experience in Category Management, Fintech, or Lending.
• Proven track record of managing high-volume business outcomes in a fast-paced environment.
• Strong analytical mindset with the ability to build decision-making frameworks from scratch.
• Excellent communication skills to act as the functional representative to senior leadership.

Job Summary:

The Associate Manager, Collections Strategy and Planning will be responsible for managing the day-to-day activities of the collection strategy team for merchant and consumer lending. This role requires a deep understanding of debt collection strategies across various channels (tele-calling, field, and digital), a strong grasp of collection and recovery metrics (including NPA), and the ability to analyze data to identify trends, perform root cause analysis (RCA), and drive performance improvements. The ideal candidate will be a data-driven problem solver with excellent communication and collaboration skills.

Responsibilities:

• Strategy Execution & Monitoring: Implement and monitor collection strategies across different loan products (merchant and consumer), ensuring alignment with overall business objectives. This includes optimizing strategies for different delinquency buckets.
• Channel Management: Oversee the performance of various collection channels (telecalling, field agents, legal, and digital channels like SMS, email, WhatsApp, in-app notifications). Analyze channel effectiveness and recommend improvements.
• Data Analysis & Reporting: Analyze collection performance data, identify key trends, and provide regular reports on key metrics such as roll rates, recovery rates, NPA, and collection efficiency. Develop dashboards and visualizations to track performance.
• Root Cause Analysis (RCA): Conduct thorough root cause analysis for missed performance targets, identify contributing factors, and recommend corrective actions. Collaborate with other teams to implement solutions.
• Strategy Optimization: Continuously evaluate and refine collection strategies based on data analysis, market trends, and regulatory changes. Propose and implement new strategies to improve recovery rates and reduce losses.
• Vendor Performance Management: Monitor their performance against agreed-upon KPIs, conduct regular reviews, and ensure compliance with company policies and regulations.
• Collaboration: Work closely with other teams, including product, technology, risk, and operations, to ensure seamless execution of collection strategies.
• Compliance: Ensure all collection activities comply with regulatory guidelines and company policies. Stay updated on changes in regulations related to debt collection.
• Documentation: Maintain detailed documentation of collection strategies, processes, and performance metrics.

Required Skills and Experience:

• Bachelor's degree
• Minimum of 6-8 years of experience in collections strategy or a related analytical role, preferably in Banking/NBFC.
• Strong understanding of debt collection strategies and best practices, including telecalling, field collections, legal processes, and digital collection channels.
• In-depth knowledge of collection and recovery metrics, including NPA, roll rates, recovery rates, and collection efficiency.
• Proficiency in data analysis tools and techniques
• Excellent analytical and problem-solving skills. Ability to identify trends, conduct RCA, and develop data-driven solutions.
• Strong communication and interpersonal skills. Ability to collaborate effectively with cross-functional teams.
• Knowledge of regulatory guidelines and compliance requirements related to debt collection.
• Experience with merchant lending and consumer lending is a plus.

About Us: 

Phonepe is the leader in the UPI based payments in India with a market share of more than 50.1%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have 440+mm registered users and 35 mm merchants live on our platform.

Job Objective: 

Offline Merchants Business focuses on driving acceptance of PhonePe’s offline payment solutions across the country. Enterprise Cluster Manager is responsible for building a strong Franchisee & OMC merchant base and ensuring a strong relationship with them. The incumbent will be responsible for not only adding new accounts to our network, but also to nurture and drive an increase of market share of PhonePe in the business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey.

The role will manage a team of 7-8 Business Development Executives & report to Enterprise Cluster Head.

Responsibilities:  

Business Growth:

• Grow distribution and market share in the assigned area of business
• Develop sales agenda to align and drive business in the market
• Drive acquisition of new merchants & retention of existing merchant base
• Understand tools available & derive monetization from current & new accounts
• Should be able to derive progressive performance from team members, implement sales agenda & conduct business reviews
• Monitor competition activity in key accounts & ensure appropriate response strategies are formulated and implemented.

Stakeholder Management:

• Handle merchant escalations in market
• Handle escalations on processes & timelines including accurate payout calculation & disbursement
• Work closely with HR, Supply Chain & other internal teams for process implementations

People Management:

• Onboard and provide on-the-job-training to the BDEs to improve performance. 
• Work towards hiring, retention and engagement of team members
• Monitor KPIs and coach team members on an ongoing basis
• Drive execution rigor & feedback by being in the market & observe BDE visits to their designated geography
• Motivate the team by regularly communicating about monthly schemes and incentives
• Work closely with team towards adherence to timelines & target achievements on a daily basis
• Ensure quality of acquisition by monitoring adherence to compliance standards at all times in their region

The incumbent will frontend the team by visiting market on 80% of expected working days

Requirements: 

• MBA from Tier 2/3 campus with good academic record 
• Proven working experience of 4-6 years in business development (at-least 1 year in MT/KAM)
• Exposure to the start up environment is an added advantage.
• Excellent communication and influencing skills 
• Problem solving abilities with strong bias for impact
• Strong ethics and discretion while dealing with customers
• Drive for result, able to demonstrate/quantify success relative established targets and metrics
• Should have handled team and processes like goal setting, performance management

About Us: 

Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform.

Job Objective: 

The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F&B, Hospitality, FMCG, FMCD, Healthcare, Wellness, Lifestyle, etc. The incumbent will be responsible for not only adding new key accounts to our network, but also to nurture and grow them  and also ensure an increase of market share of PhonePe in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey.

The role will manage a team of 4-8 Key Accounts Executives & report to Zonal Manager

Responsibilities:  

Merchant Acquisition: Cluster Manager is expected to set up and lead a team of Key Account Executives to achieve merchant acquisition targets. Since payments are agnostic to the category of business, the  spectrum of merchants that can be onboarded is vast. The Cluster manager must use their acumen and  understanding of Indian retail ecosystem to track progress against plan by implementing strong processes & review mechanisms using well - defined metrics.

Account Management: Onboarding merchants on the platform is the first stage of a long-term relationship  between PhonePe and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success of PhonePe in each market in terms of market share and revenue. The Cluster Manager enables the team to provide effective deployments along with training and servicing of the mechants. Cluster Managers should be able to plan, assess and implement monetization avenues in the market

Map Competition: To be able to take timely action, it is imperative that we monitor the market and be informed of competition’s initiatives. Cluster Managers play a pivotal role in monitoring competition activity in key accounts and ensure appropriate response strategies are formulated  and implemented. With their own observations coupled with inputs from the team, Cluster managers must share best practices internally for growth of PhonePe.

Team Management: Cluster managers hold the onus to build their team by ensuring hiring of KAEs and ensure 100% manning in their clusters. Onboard and provide on-the-job-training to the KAEs to improve performance. Demonstrated ability to connect with the team beyond work as well and understand the driving factors for each member. Monitor KPIs and coach team members on an ongoing basis

• Work towards retention and engagement of the front line sales team
• Drive execution rigor by being in the market and observing BDEs/TLs
• Motivate the team by regularly communicating about monthly schemes and incentives.

Requirements: 

• MBA from Tier 2/3 campus with good academic record 
• Proven working experience of 4-6 years in business development (at-least 1 year in MT/KAM)
• Exposure to the start up environment is an added advantage.
• Excellent communication and influencing skills 
• Problem solving abilities with strong bias for impact
• Strong ethics and discretion while dealing with customers
• Drive for result, able to demonstrate/quantify success relative established targets and metrics
• Should have handled team and processes like goal setting, performance management

HR Specialist

About: PhonePe (phonepe.com) is the leader in UPI based payments in India with a market share of more than 45%. Our goal is to make payments so easy, secure, and universally accepted that people never feel the need to carry cash or cards again. We already are witnessing the mobile revolution, which has changed the way we manage our money on the go. We see ourselves leading this change, through technology and dogged customer centricity. PhonePe went live in 2016 and today, we have 500+ million registered users - the first internet Indian company to do this and 35+ million merchants live on our platform.

Job Objective:

The role will develop and execute on the HR operations for the business by working closely with stakeholders in the region.

Responsibilities:
Talent Acquisition & Onboarding:
● To ensure workforce requirements are in sync with annual operating plan and organization & operating structure from a perspective of layers, spans, etc.
● Work with talent acquisition partner to identify different available avenues for sourcing of right talent.
● Review profiles, interview candidates and roll out offers with talent acquisition

Talent Management:

● To execute the performance management process with regular touch bases and final evaluation as per the decided timelines, for the assigned region
● Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level
● Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage for the assigned region.

Business Partnering:

● Maintain strong individual connect and regular touch points with all employees from the assigned business groups
● Solve for front-line attrition by doing attrition analysis and taking corrective action
● Regular visit to sales offices in the regions and interact with the employees.
● Attend sales review meetings and market visits
● Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines

Capabilities & Requirements:

● MBA - HR with working experience of 1-4 years
● Exposure to start up environment is an added advantage
● Understanding of HR concepts and evolving HR practices
● Strong on execution rigour for completing tasks with high ownership

Role Overview: The Lead – Early Lifecycle Management is responsible for end-to-end ownership of offer management, onboarding, and workforce activation for a high-volume, sales workforce. The role ensures speed, accuracy, and compliance across the early employee lifecycle, while driving process standardisation, automation, and system-led execution to enable sustained scale including overseeing the background verification operations by ensuring seamless integration between offers, onboarding, BGV, and payroll readiness.

Key Responsibilities:

Offer Management

Own the end-to-end offer lifecycle, including creation, issuance, revisions, acceptance tracking, and documentation.

Ensure offers are released within defined TATs to support ~1,000 joining per weekly 

Ensure correct mapping of offer templates to the entities, signatories and candidate groups

Validate the offer inputs as per the company policy and the requirements.

Manage exceptions and corrections in coordination with TA, HRBPs, and business stakeholders.

Maintain audit-ready records of offers, approvals, and deviations from standard terms.

Drive standardisation and system-led issuance of offers to minimise manual errors and rework.

Ensure audit-ready documentation and approvals for all offers.

Onboarding and Payroll-readiness

Own end-to-end onboarding execution from pre-joining to Day 1 readiness.

Ensure support to the onboardees with completion of pre-joining steps and the onboarding form. 

Ensure validation of key personnel information (like NationalIDs, Bank Accounts details etc. before activation).

Enable zero-defect payroll readiness for all onboarded employees within the first cycle.

Track and resolve onboarding drop-offs, no-shows, and delayed activations in coordination with TA and business teams.

Drive process improvements and automation to support rapid scale without compromising compliance or data accuracy.

Background Oversight

Provide functional oversight of BGV operations through the Lead – BGV.

Ensure alignment of BGV initiation and closure with onboarding and payroll timelines.

Review BGV dashboards, risks, and escalations; intervene where required to protect joining and compliance outcomes.

Ensure clear hand-offs and dependencies between onboarding and BGV processes.

Reporting, Compliance and Governance

Act as a key SPOC for TA, HRBPs, payroll, IT, and business teams on early lifecycle matters.

Proactively flag risks impacting joining volumes, payroll readiness, or compliance.

Ensure all early lifecycle processes comply with internal policies, approval frameworks, statutory requirements and data privacy standards 

Maintain audit-ready documentation and trackers.

Support internal and external audits related to hiring and onboarding.

Process Excellence, Automation & Systems

Identify opportunities to simplify, automate, and standardise exit and benefits processes.

Partner with HRIS, payroll systems, and internal tech teams to:

Reduce manual interventions

Improve data accuracy

Enable real-time tracking and reporting

Build scalable workflows to support sustained high-volume operations.

Team Management and Process Improvement:

Lead and guide a team of Onboarding Specialists

Allocate work, manage capacity, and ensure consistent output quality.

Regular reviews, coaching, and issue resolution to maintain operational discipline.

Drive standardisation of SOPs, trackers, checklists and escalation mechanisms.

Capabilities & Requirements:

Graduate / Postgraduate in HR or a related field with 5-6 years of experience in HR Operations, or Employee Lifecycle Management

Prior experience leading teams is mandatory.

High ownership, attention to detail and execution orientation

Ability to operate under tight timelines and high pressure

Strong stakeholder management and analytical skills; comfort with MIS and dashboards.

Proficient in MS Excel/ Google spreadsheets

Reporting To: Lead – Payroll and Benefits

Role Overview: The Lead – Exit & Benefits Administration is responsible for end-to-end management of employee exits and benefits administration for a high-volume sales workforce.  The role ensures timely, compliant, and accurate closure of exits and post-exit formalities, effective administration of insurance benefits along with driving process efficiency, automation, and system-led improvements to enable scale.

Key Responsibilities

1. Exit Management

• Own end-to-end exit administration for high volume exits( 800-1000 per week)   including resignation processing, separation documentation, and system updates while ensuring payroll accuracy and compliance. 
• Ensure timely and compliant closure of exits in line with statutory, payroll, and internal policy timelines.

Coordinate with payroll, HRBPs, finance, and business teams for seamless exit execution.

2. Post-Exit Formalities & Documentation

• Ensure accurate and timely issuance of:
• Relieving and experience letters
• Full & Final settlement inputs
• Statutory exit documentation (PF, ESIC, gratuity where applicable)
• Show cause and termination letters as required for the respective cases (absconding, involuntary exits, etc.)
• Maintain audit-ready documentation and records for all exits.
  
  

3. Recovery Management

• Manage employee recoveries, dues reconciliation, and write-offs as per policy and delegated authority.
• Liaise with the legal function for issuance of legal notices and follow-up in critical or high-value cases.
• Ensure strong controls and documentation for all recovery and write-off decisions.

4. Insurance Administration

• Oversee employee insurance administration across the lifecycle, including:
• Benefits enrolments
• Claims support and coordination with insurers / TPAs
• Employee query resolution
• Ensure benefits continuity, accuracy, and compliance for the employees.
• Act as an escalation point for complex or sensitive benefits cases.

5. Time-Off / Leave Management

• Own end-to-end time-off (leave) administration for the sales workforce, ensuring accurate application, approval, and system recording.
• Ensure leave data integrity for payroll processing, benefits eligibility, exit settlement and actuarial valuations.
• Manage exceptions such as:
• Backdated leave
• Incorrect balances
• Leave adjustments at exit / absconding stage 

6. Process Excellence, Automation & Systems

• Identify opportunities to simplify, automate, and standardise exit and benefits processes.
• Partner with HRIS, payroll systems, and internal tech teams to:
• Reduce manual interventions
• Improve data accuracy
• Enable real-time tracking and reporting
• Build scalable workflows to support sustained high-volume operations.
  
  

7. Compliance, Controls & Governance

• Ensure all exit and benefits processes comply with:
• Labour laws and statutory requirements
• Internal policies and delegation of authority
• Audit and data privacy standards

Support internal and external audits related to exits, benefits, and employee settlements.Proactively flag risks impacting compliance, cost, or employee experience.

8. Stakeholder & Team Management 

• Act as a key SPOC for HRBPs, payroll, finance, legal, and business teams on exit- and benefits-related matters.
• Publish regular MIS covering:
• Exit volumes and closure timelines
• Absconding and recovery status
• Benefits enrolments and claims trends

• Lead and guide a team of Exit and Benefits specialists 
• Allocate work, manage capacity, and ensure consistent output quality.
• Regular reviews, coaching, and issue resolution to maintain operational discipline and handling volume spikes, complexity, and stakeholder interactions.
• Drive standardisation of SOPs, trackers, checklists and escalation mechanisms.

Key Qualifications & Experience

• Graduate / Postgraduate in HR or a related field with 4-5 years of experience in HR Operations, Benefits Administration (Insurance), or Payroll
• Prior experience leading teams and driving process improvements/ automations in large, fast-growing organisations is essential.
• High ownership, attention to detail, compliance and execution orientation
• Ability to operate under tight timelines and high pressure
• Strong stakeholder management and analytical skills; comfort with MIS and dashboards.
• Proficient in MS Excel/ Google spreadsheets. 

Role Overview: The Lead Payroll & Benefits to own and manage the entire payroll and benefits operations for over 30,000 high churn salesforce. The responsibilities include guiding the team for accurate and timely processing of salary, benefits and related payouts, compliance with statutory and audit requirements, and efficient management of payroll-related processes for the multiple legal entities in the PhonePe group. 

Responsibilities:  

1. Payroll Management:

• End to end ownership: Lead the strategy and execution of end-to-end payroll operations, ensuring timely and accurate salary disbursements for all employees. Ensure payroll data integrity, and implement system upgrades and enhancements. 
• Ensure thorough documentation of payroll reports, tax filings, benefits deductions, and other required reports, maintaining compliance with regulatory requirements.
• External Partner Management: Manage the external payroll partner, ensuring adherence to predefined service levels. Establish robust governance and review mechanisms to ensure adherence to payroll processes with the necessary checks and balances.

1. Compliance and Audits:

• Regulatory Compliance: Ensure adherence to all payroll compliance regulations and tax laws, ensuring timely remittances of deductions and statutory dues.
• Audit Management: Support the statutory and tax audits, providing necessary audit evidence and clear responses to audit-related queries. Maintain organized and thorough documentation to support audit processes.

1. Team Management:

• Guide the team members and ensure their development through relevant interventions and regular feedback. Identify and address skill gaps to enhance team performance. 
• Ensure the team members discharge the following assigned payroll benefits activities within required timelines:

• Payroll Validation: Ensure accuracy and integrity in payroll processing by validating payroll inputs and outputs.
• Salary Advances: Process salary advances in accordance with company policies.
• Exit Management: Support the high volume employee exits by obtaining and documenting all necessary clearances, process full and final settlement, and issue required letters (including the showcause and termination letters abscinding or involuntary exit cases). Ensuring proper documentation and approvals in cases of payroll recoveries and write-offs as applicable. 
• Benefits Administration: Administer retirals (provident fund, NPS, gratuity) and employee benefits (insurance, car lease, etc.) ensuring compliance with company policies and regulations.
• Year end activities: Oversee the year-end tax proof submission process, ensuring compliance and timely employee submissions and timely form-16 generation.
• TDS Returns: Handle quarterly TDS return filing and report validation.
• Ensure timely resolution of employees’ payroll and leave related matters.

1. Process Improvement:

• Process Improvement: Conduct periodic reviews of payroll processes, identify areas for improvement, and implement changes to enhance efficiency and accuracy.
• Standardization: Establish and maintain standard operating procedures (SOPs) and FAQs to ensure uniform and standardized payroll process steps.
• Documentation: Prepare and maintain accurate payroll records, ensuring they are up-to-date and readily accessible for audits and reporting.
• Reporting: Ensure timely and accurate submission of payroll data for statutory and internal reporting requirements and closure of company books.

Capabilities & Requirements:

• Master's degree in Human Resources, Labour Laws, or related field. 
• Thorough understanding of the Indian payroll processes, tax laws and payroll related compliance regulations. Knowledge of US payroll is a plus.
• 7 to 8 years experience in payroll and benefits management, with at least 2-3 years in a managerial role, within a large organization. 
• Experience in managing payroll for multiple legal entities is preferred.
• Proven experience in handling statutory and tax audits.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and resolve discrepancies.
• High level of accuracy and attention to detail in payroll processing and compliance.
• Demonstrated experience in process improvement and change management, with the ability to implement efficient and effective payroll processes.
• Ability to handle confidential and sensitive information.
• Very high proficiency in MS Excel

Job Title: Manager – Finance (Indirect Cost Analysis & Reporting)

Location: Bangalore

Department: Finance
 

Role Summary:

We are seeking a dynamic and experienced Senior Manager to lead a team of 18 finance professionals. The role involves overseeing AP Operations, Indirect cost finalization, variance analysis, Balance Sheet Review and comprehensive financial reporting across monthly, quarterly, and annual cycles. The ideal candidate will possess strong stakeholder management skills and a proven track record in driving process improvements within a finance function.

 Key Responsibilities:

• Lead and manage a team, ensuring high performance and professional development.
• Finalize indirect costs, accruals and ensure accurate allocation across business units.
• Review and analyse indirect cost variances, providing actionable insights.
• Oversee monthly, quarterly, and yearly financial reporting, ensuring timeliness and accuracy.
• Collaborate with key stakeholders including entity controllers, business leaders, and business finance teams.
• Drive continuous process improvements to enhance efficiency and accuracy in financial operations.
• Ensure compliance with internal controls and financial policies.
• Support audits and respond to queries related to AP Operations, indirect costs and reporting.
• Balance sheet schedules review & clearing open items

Qualifications & Experience:

• Chartered Accountant (CA)
• 5+ years of relevant experience in finance, with at least 3 years in a managerial role. 

• Good understanding of indirect cost accounting, accruals, balance sheet and variance analysis.
• Proven experience in stakeholder management and cross-functional collaboration.
• Excellent analytical, communication, and leadership skills.
• Proficiency in financial systems and tools

Manager - PR

Role: PhonePe is hiring a Public Relations Manager to drive and shape the company’s external communications narrative. This role calls for a sharp writer and confident communicator with hands-on experience across both corporate and agency environments. Experience leading external communications for a startup will be an added advantage.

Job Responsibilities:

● Work closely with the PR head and the other business stakeholders to close PR calendar
● Independently conceptualize and plan PR campaigns, analyze results and suggest improvements
● Ensure end-to-end execution of the campaigns and announcements
● Manage and track the output of the external agencies
● Built strong cross-functional relationships both with internal and external stakeholders
● Be an advisor to the leadership team and internal stakeholders on the right messaging, forums and channels to use
● Create compelling stories using long form and various digital formats of writing.

Pre-requisites:

● A postgraduate degree or diploma in communications
● Minimum 5- 7 years’ experience in a corporate communications / public relations role
● Excellent written and verbal communication skills
● Good understanding of the media landscape
● Ability to identify and work with external partners and agencies
● Should be able to multitask seamlessly and manage multiple projects
● Good organizational and time-management skills
● Must be a team player who is eager to learn and grow
● Preferred from fintech or consumer tech PR experience background.

Challenges 

Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we  code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of  passionate application development and product-driven thinking 

Role 

As the product manager solving growth focused problems, you will own and drive the vision and road  map for products driving customer growth for both PhonePe and PhonePe’s merchant partners. You will  be responsible for evangelizing and executing on the road map. You will work closely with internal and  external stakeholders cutting across, business, technology, regulatory and industry. You will be  responsible for defining, designing and detailing these growth solutions. You will also be responsible for  delivery of the solutions working with cross-functional, distributed teams. Finally, you will be key in  helping us maintain our product agility and extend our leadership in delivering innovative growth focused solutions that run reliably at scale.

This role will require deep problem-solving acumen as well as strong communication and negotiation  skills. Most of all it will require a proven track record of shipping world-class product solutions, preferably  in consumer facing products. 

Required Skills 

• Deep understanding of marketing tech stacks, industry trends, technology  development and evolving customer needs 
• Excellent negotiation skills and verbal and written communications skills 
• Extremely analytical and data driven; ability to derive actionable conclusions from large  data sets 
• Proven customer champion 
• Proven ability in delivering results in a fast-paced, rapid-growth environment 
• Team player; ability to interface and build relationships at all levels internally and  externally 
• Experienced in influencing disparate stakeholders and working with cross functional teams across multiple locations and business units 
• Comfortable with complex technology, analytics and product teams
• Atleast 5 years of background in building customer facing products or platform

General Application

If you dont see any relevant open job on our career site which matches your skillset or career preferences, please submit you application to this prospect job post.

This will help us to consider your application whenever there is a suitbale opening which matches your skillset and career preferences. 

Challenges 

Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we  code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of  passionate application development and product-driven thinking 

Role 

As the product manager, you will own and drive the vision and road map for our platforms. You will be responsible for evangelizing and executing on the road map. You will work closely with internal and external stakeholders cutting across, business, technology, regulatory, and industry. You will be responsible for defining, designing, and detailing these platform solutions. You will also be responsible for the delivery of the solutions working with cross-functional, distributed teams. Finally, you will be key, in helping us maintain our product agility, and extend our leadership in delivering innovative product solutions that run reliably at scale.

This role will require deep problem-solving acumen as well as strong communication and negotiation skills. Most of all it will require a proven track record of shipping world-class product solutions, preferably in platform and risk products. 

Required Skills 

• Experience in automating workflows using automation tools/AI
• Deep understanding of platforms, risk, user profiling ecosystems, industry trends, technology development, and evolving customer needs 
• At least 5 years of background in building products or platform
• Comfortable with complex technology, analytics, and product teams
• Experience in building platforms with large dataset analytics in real-time 
• Excellent negotiation skills and verbal and written communications skills
• Extremely analytical and data-driven; ability to derive actionable conclusions from large data sets
• Proven ability in delivering results in a fast-paced, rapid-growth environment
• Team player; ability to interface and build relationships at all levels internally and  externally 
• Experienced in influencing disparate stakeholders and working with cross-functional teams across multiple locations and business units

SRE - Service Delivery

Team:
The SRE - System Delivery team at PhonePe is a cross-functional, centralized, and horizontal team. We collaborate with other SRE teams to build various infrastructure services and carry out routine production management activities, including infrastructure scaling, database maintenance, and operating system vulnerability rollouts etc.

Job Overview:

As an SRESD Engineer, you will be part of a team responsible for building, managing, and scaling the production systems of PhonePe to ensure uninterrupted services to users across the country. You will primarily work on well-defined tasks under supervision and by following predefined SOPs.

Responsibilities and Duties:

• Build & manage various distributed systems such as Galera, Nginx, Aerospike, ElasticSearch and RMQ.
• Deploy operating system vulnerability fixes to production systems.
• Perform routine database maintenance activities.
• Build and roll out proxy configurations to production systems.
• Understand the criticality of production infrastructure.
• Be willing to work 24/7 shifts and provide on-call support across the SRE Organisation.

Core Technical Skills Required:

Minimum Qualifications

• Linux CLI Tools for System Administration - Proficiency in using command-line tools for managing Linux systems
• Disk & LVM Management - Hands-on experience with disk management and Logical Volume Manager (LVM)
• System Services - Understanding of managing and configuring system services
• Package Management - Understanding of package management tools and processes
• File Permissions - Understanding of Linux file permission systems
• Crontab & Scheduling - Understanding of cron jobs for task scheduling
• DNS Concepts - Understanding of DNS and its configuration
• Using Salt/Ansible for IaC - Understanding of Infrastructure as Code (IaC) using Salt or Ansible
• Database Concepts & Administration - Understanding of Shards, Partitions and Truncations
• Bash / Python Scripting - Proficiency in writing and debugging Bash / Python Scripts

Knowledge of the following will be a plus

• MariaDB or similar Distributed Database Systems
• Docker or similar Containerization technology
• Nginx or similar Proxy technology
• GIT
• Basic Networking Concepts
• Linux-based Firewall
• Basic understanding of HTTP & TLS Security
• Ability to write Python based scripts for various automations

Softskills:

• Good Interpersonal Communication Skills
• Ability to understand & follow SOPs

Qualifications:

• Minimum of 1-3 years of hands-on experience in Linux / Unix System Administration.

Work Location: Bangalore

Note: This role requires the candidate to be available for on-call shifts on a rotational

basis, covering 24 hours a day, 7 days a week.

Job Description:
Are you passionate about maintaining the reliability and performance of one of worlds largest fintech infrastructure? We are seeking a skilled SRE - System Engineer to join our dynamic team. The ideal candidate will have a solid foundation in Linux/Unix administration and networking, along with a keen understanding of open source technologies, tools, and cloud services. Join us to ensure our services remain always-up and always-available.

Key Requirement:
● Proficiency in Linux/Unix administration, coupled with extensive experience in the field.
● Computer networking proficiency and working knowledge.
● Utilize a wide variety of open source technologies and tools, with a strong emphasis on cloud
services.
● Implement best practices and IT operations to maintain an always-up, always-available service.
● Participate actively in the on-call rotation schedule.
● Communicate effectively in English.
● Display a strong background in Linux networking, including the use of IP, iptables, and IPsec.
● Work with MySQL databases effectively. Working experience in Mariadb,Percona will be a plus.
● Understand and apply coding and scripting skills, with a preference for Perl, python or Golang.
● Experience with automation and configuration management, using tools like SaltStack.
● Hands-on experience with private cloud environments.

Desirable Skills:
● Experience with implementing cloud services on Linux using KVM/QEMU.
● Familiarity with container orchestration technology.
● Knowledge of NoSQL databases, especially Aerospike.
● Proficiency in Perl and Golang.
● Understanding of Galera cluster operations.
● Experience with data center related activities.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Summary

We are seeking a highly motivated and experienced Site Reliability Engineer (SRE) with 7 to 12 years of experience to manage, scale, and ensure the high availability of our core infrastructure. This role involves deep expertise in cloud services, automation, monitoring, and complex networking to support a high-volume, mission-critical environment.

Key Responsibilities

• Cloud & Infrastructure: Configure, maintain, and manage services and packages on Ubuntu Virtual Machines in Azure. Design and manage Azure components for log storage, management, alerting, and monitoring.
• Networking & Connectivity: Configure and maintain complex network components including Azure Firewall, Route Tables, Virtual Network Gateways, and Express Route. Establish and manage IPsec and Express Route connectivity with external environments. Manage routing, troubleshooting connectivity issues, and support network component migrations with minimal downtime.
• Automation & IaC: Drive automation for all BAU tasks using Terraform, Saltstack, Ansible, and scripting languages. Write new Terraform code for infrastructure components.
• Database & Data Management: Set up and manage high-availability services like Mysql and Aerospike. Implement database replication across regions, manage migrations, and ensure data sync. Handle backups of databases, logs, and configurations.
• Monitoring & Observability: Implement and manage monitoring (e.g., Prometheus, Victoria Metrics, Riemann) and centralized logging (Loki) solutions, with visualization on Grafana. Troubleshoot performance and system issues at the OS, platform, or application level.
• Security & Compliance: Manage firewalls and integrate platform and VM-level services with the SOC. Collaborate with Infosec teams to evaluate and fix security vulnerabilities.
• Capacity & Performance: Conduct proactive capacity planning. Manage critical infrastructure components like Nginx, HA Proxy, Docker, and RMQ.
• Incident Management & DR: Participate in an on-call rotation. Structure and lead incident response, Root Cause Analysis (RCA), and post-mortem creation. Set up and support planning and execution of DR sites and failovers.

Required Technical Expertise

• Cloud Platform (Microsoft Azure):
• Core Services: Deep, hands-on experience with Microsoft Azure components, including Virtual Machines (Ubuntu/Linux), Azure Storage Accounts, CosmosDB, and Azure Data Explorer (ADX).
• Networking: Expert-level knowledge in configuring and managing complex Azure networking components: Azure Firewall, Azure Route Tables, Virtual Network Gateways, Azure Express Route, and Azure Private DNS. Must be proficient in setting up and troubleshooting routing using protocols like BGP with on-prem DCs and managing network component migrations with minimal downtime.
• Security/Compliance: Experience integrating platform and VM-level services with the Security Operations Center (SOC) and collaborating with Infosec teams on vulnerability evaluation and remediation.
• Operating Systems & Scripting:
• OS: Expert proficiency in Linux environments, specifically Ubuntu/Linux, for system administration, service configuration, and performance troubleshooting at the OS level.
• High-Level Language: Deep expertise in at least one high-level language (Python, Go, or Java) for writing automation, services, and tooling.
• Shell Scripting: Shell scripting (Bash) mastery is essential for day-to-day operational tasks and automation.
• Monitoring, Observability & Logging:
• Monitoring: Extensive experience implementing and maintaining modern monitoring systems such as Prometheus, Victoria Metrics, and Riemann.
• Logging: Proficiency with centralized log management using Loki for log ingestion, enrichment, lifecycle management, and providing a search/view platform.
• Visualization: Expertise in creating and managing dashboards for visualization and alerting using Grafana.
• Configuration Management & IaC (Infrastructure as Code):
• IaC: Mastery of Terraform for writing new component configurations and building automation for BAU (Business As Usual) tasks.
• Configuration Management: Strong experience with configuration management tools like Saltstack (or Ansible) for automated deployment and configuration of services on VMs.
• Databases & Data Stores:
• High-Availability Data Stores: Hands-on experience setting up, managing, and scaling high-availability databases like Mysql and Aerospike.
• Time-Series/Search: Familiarity with Elastic Search and time-series databases like InfluxDB.
• Replication/DR: Expertise in database replication between different regions, managing database migrations, setting up circular replication, and ensuring data sync during system and network issues.
• Core Infrastructure Services:
• Web/Proxy: Expert management of critical infrastructure components like Nginx and HA Proxy, including proxy management, endpoint addition, header configuration, and writing rewrite rules.
• Messaging/Container: Experience with messaging queues like RMQ (RabbitMQ) and containerization technology like Docker.
• Networking Services: Deep knowledge of DNS and other core network protocols.

Essential Soft Skills & Qualifications

• Ownership and Accountability: A proactive approach to identifying and solving infrastructure challenges before they impact service availability.
• Communication: Excellent written and verbal skills for documenting procedures, creating runbooks, and communicating with technical and non-technical stakeholders.
• Mentorship: (For senior roles) Ability to mentor junior engineers and promote SRE best practices across the organization.
• SLO/SLA Management: Experience defining, monitoring, and meeting Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for critical services.
• Toil Reduction: A commitment to measuring and actively reducing operational toil through automation (e.g., using SRE's Toil Reduction framework).
• Cost Optimization: Experience identifying and implementing cloud resource optimization and cost-saving measures within the Azure environment.

Roles and Responsibilities

• Troubleshoot issues across the entire stack - hardware, software, application, and network
• Work to improve the reliability and performance of the next generation of distributed systems and containerized deployments
• Diagnose and troubleshoot complex distributed systems handling millions of queries per second
• Day-to-day work is heavily command-line driven, which requires a strong understanding of Linux.
• Participate in on call rotation Design build and maintain core infrastructure that enables Phonepe scaling to support hundreds of thousands of concurrent users
• Actively take part in the Analysis and System improvement plan.
• Drive performance testing, capacity planning and high availability practices.
• Own implementations of new technologies while ensuring proper testing and documentation.
• Proactively monitor/identify/solve issues which could have a potential impact to our Infrastructure.
• Natural team player and also have a resourceful attitude.
• Buddy new team members, and get them production ready.

Skills Required

• Minimum of 7-13 years of strong hands-on experience in Linux / Unix System Administration, including TCP/IP, DNS, and load balancers.
• Expertise in managing and scaling proxy infrastructure, including configuring and optimizing
  proxies (e.g. Nginx, HAProxy). 
• Knowledge in Database technologies, specifically in MySQL/NoSQL. Good to have exposure on Aerospike NoSQL.
• In-depth knowledge in Python to automate tasks with minimal intervention.
• Knowledge of Linux cloud services using kvm/qemu/lvm.

Summary

We are seeking a highly motivated and experienced Site Reliability Engineer (SRE) to manage, scale, and ensure the high availability of our core infrastructure. This role involves deep expertise in cloud services, automation, monitoring, and complex networking to support a high-volume, mission-critical environment.

Key Responsibilities

• Cloud & Infrastructure: Configure, maintain, and manage services and packages on Ubuntu Virtual Machines in Azure. Design and manage Azure components for log storage, management, alerting, and monitoring.
• Networking & Connectivity: Configure and maintain complex network components including Azure Firewall, Route Tables, Virtual Network Gateways, and Express Route. Establish and manage IPsec and Express Route connectivity with external environments. Manage routing, troubleshooting connectivity issues, and support network component migrations with minimal downtime.
• Automation & IaC: Drive automation for all BAU tasks using Terraform, Saltstack, Ansible, and scripting languages. Write new Terraform code for infrastructure components.
• Database & Data Management: Set up and manage high-availability services like Mysql and Aerospike. Implement database replication across regions, manage migrations, and ensure data sync. Handle backups of databases, logs, and configurations.
• Monitoring & Observability: Implement and manage monitoring (e.g., Prometheus, Victoria Metrics, Riemann) and centralized logging (Loki) solutions, with visualization on Grafana. Troubleshoot performance and system issues at the OS, platform, or application level.
• Security & Compliance: Manage firewalls and integrate platform and VM-level services with the SOC. Collaborate with Infosec teams to evaluate and fix security vulnerabilities.
• Capacity & Performance: Conduct proactive capacity planning. Manage critical infrastructure components like Nginx, HA Proxy, Docker, and RMQ.
• Incident Management & DR: Participate in an on-call rotation. Structure and lead incident response, Root Cause Analysis (RCA), and post-mortem creation. Set up and support planning and execution of DR sites and failovers.

Required Technical Expertise

• Cloud Platform (Microsoft Azure):
• Core Services: Deep, hands-on experience with Microsoft Azure components, including Virtual Machines (Ubuntu/Linux), Azure Storage Accounts, CosmosDB, and Azure Data Explorer (ADX).
• Networking: Expert-level knowledge in configuring and managing complex Azure networking components: Azure Firewall, Azure Route Tables, Virtual Network Gateways, Azure Express Route, and Azure Private DNS. Must be proficient in setting up and troubleshooting routing using protocols like BGP with on-prem DCs and managing network component migrations with minimal downtime.
• Security/Compliance: Experience integrating platform and VM-level services with the Security Operations Center (SOC) and collaborating with Infosec teams on vulnerability evaluation and remediation.
• Operating Systems & Scripting:
• OS: Expert proficiency in Linux environments, specifically Ubuntu/Linux, for system administration, service configuration, and performance troubleshooting at the OS level.
• High-Level Language: Deep expertise in at least one high-level language (Python, Go, or Java) for writing automation, services, and tooling.
• Shell Scripting: Shell scripting (Bash) mastery is essential for day-to-day operational tasks and automation.
• Monitoring, Observability & Logging:
• Monitoring: Extensive experience implementing and maintaining modern monitoring systems such as Prometheus, Victoria Metrics, and Riemann.
• Logging: Proficiency with centralized log management using Loki for log ingestion, enrichment, lifecycle management, and providing a search/view platform.
• Visualization: Expertise in creating and managing dashboards for visualization and alerting using Grafana.
• Configuration Management & IaC (Infrastructure as Code):
• IaC: Mastery of Terraform for writing new component configurations and building automation for BAU (Business As Usual) tasks.
• Configuration Management: Strong experience with configuration management tools like Saltstack (or Ansible) for automated deployment and configuration of services on VMs.
• Databases & Data Stores:
• High-Availability Data Stores: Hands-on experience setting up, managing, and scaling high-availability databases like Mysql and Aerospike.
• Time-Series/Search: Familiarity with Elastic Search and time-series databases like InfluxDB.
• Replication/DR: Expertise in database replication between different regions, managing database migrations, setting up circular replication, and ensuring data sync during system and network issues.
• Core Infrastructure Services:
• Web/Proxy: Expert management of critical infrastructure components like Nginx and HA Proxy, including proxy management, endpoint addition, header configuration, and writing rewrite rules.
• Messaging/Container: Experience with messaging queues like RMQ (RabbitMQ) and containerization technology like Docker.
• Networking Services: Deep knowledge of DNS and other core network protocols.

Essential Soft Skills & Qualifications

• Ownership and Accountability: A proactive approach to identifying and solving infrastructure challenges before they impact service availability.
• Communication: Excellent written and verbal skills for documenting procedures, creating runbooks, and communicating with technical and non-technical stakeholders.
• Mentorship: (For senior roles) Ability to mentor junior engineers and promote SRE best practices across the organization.
• SLO/SLA Management: Experience defining, monitoring, and meeting Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for critical services.
• Toil Reduction: A commitment to measuring and actively reducing operational toil through automation (e.g., using SRE's Toil Reduction framework).
• Cost Optimization: Experience identifying and implementing cloud resource optimization and cost-saving measures within the Azure environment.

About the Role:

This role is responsible for managing and maintaining complex, distributed big data ecosystems. It ensures the reliability, scalability, and security of large-scale production infrastructure. Key responsibilities include automating processes, optimizing workflows, troubleshooting production issues, and driving system improvements across multiple business verticals.

Roles and Responsibilities:

• Manage, maintain, and support incremental changes to Linux/Unix environments.
• Lead on-call rotations and incident responses, conducting root cause analysis and driving postmortem processes.
• Design and implement automation systems for managing big data infrastructure, including provisioning, scaling, upgrades, and patching clusters.
• Troubleshoot and resolve complex production issues while identifying root causes and implementing mitigating strategies.
• Design and review scalable and reliable system architectures.
• Collaborate with teams to optimize overall system performance.
• Enforce security standards across systems and infrastructure.
• Set technical direction, drive standardization, and operate independently.
• Ensure availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.
• Resolve, analyze, and respond to system outages and disruptions and implement measures to prevent similar incidents from recurring.
• Develop tools and scripts to automate operational processes, reducing manual workload, increasing efficiency and improving system resilience.
• Monitor and optimize system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning.
• Collaborate with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle.
• Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities.
• Develop and enforce SRE best practices and principles.
• Align across functional teams on priorities and deliverables.
• Drive automation to enhance operational efficiency.

Skills Required:

• Over 7 years of experience managing and maintaining distributed big data ecosystems.
• Strong expertise in Linux including IP, Iptables, and IPsec.
• Proficiency in scripting/programming with languages like Perl, Golang, or Python.
• Hands-on experience with the Hadoop stack (HDFS, HBase, Airflow, YARN, Ranger, Kafka, Pinot).
• Familiarity with open-source configuration management and deployment tools such as Puppet, Salt, Chef, or Ansible.
• Solid understanding of networking, open-source technologies, and related tools.
• Excellent communication and collaboration skills.
• DevOps tools: Saltstack, Ansible, docker, Git.
• SRE Logging and monitoring tools: ELK stack, Grafana, Prometheus, opentsdb, Open Telemetry.

Good to Have:

• Experience managing infrastructure on public cloud platforms (AWS, Azure, GCP).
• Experience in designing and reviewing system architectures for scalability and reliability.
• Experience with observability tools to visualize and alert on system performance.

Job Description: 
Are you passionate about maintaining the reliability and performance of one of worlds largest fintech infrastructure? We are seeking a skilled SRE - System Engineer to join our dynamic team. The ideal candidate will have a solid foundation in Linux/Unix administration and networking, along with a keen understanding of open source technologies, tools, and cloud services. Join us to ensure our services remain always-up and always-available. 

Key Requirement: 
● Proficiency in Linux/Unix administration, coupled with extensive experience in the field. 
● Computer networking proficiency and working knowledge.  
● Utilize a wide variety of open source technologies and tools, with a strong emphasis on cloud services. 
● Implement best practices and IT operations to maintain an always-up, always-available service. 
● Participate actively in the on-call rotation schedule. 
● Communicate effectively in English. 
● Display a strong background in Linux networking, including the use of IP, iptables, and IPsec. 
● Work with MySQL databases effectively. Working experience in Mariadb,Percona will be a plus.  
● Understand and apply coding and scripting skills, with a preference for Perl, python or Golang. 
● Experience with automation and configuration management, using tools like SaltStack. 
● Hands-on experience with private cloud environments. 

Desirable Skills: 
● Experience with implementing cloud services on Linux using KVM/QEMU. 
● Familiarity with container orchestration technology.  
● Knowledge of NoSQL databases, especially Aerospike. 
● Proficiency in Perl and Golang. 
● Understanding of Galera cluster operations. 
● Experience with data center related activities.

SRETools - Software Developer 5-7yrs

About PhonePe : Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity.,At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one.Being enthusiastic about tech is a big part of being at PhonePe.,If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Objectives of this Role

• Acquire product requirements and designing an optimal solution, by working with stakeholders across domains
• Develop and maintain in-house cloud architecture components, including components that deal with procurement, provisioning, patching, migration and retirement of instances
• Own the implemented solutions end-to-end, right from inception to deployment and monitoring to regular upkeep
• Identify infrastructure wide, company wide problems and provide a scalable solution
• Measure and increase compliance of solutions 
• Bring a DevOps mindset to implementations 

Skills and Qualifications

• 5+ years experience in IT
• Experience with or knowledge of operating systems; current technologies
• Proficient in at least two of these languages: Python/Go/Rust/C. 
• Good in networking fundamentals/systems knowledge, exposure to open source technologies 
• Good in data structures/algorithms
• Awareness of cloud technologies, Mesos, KVM/QEMU, NodeJS/React will be good to have

As a Software Engineer:

● You will build Robust and Scalable web-based applications.

● Build abstractions and contracts with separation of concerns for a larger scope.

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module.

● Do incremental changes to architecture: impact analysis of the same.

● Do performance tuning and improvements in large scale distributed systems

● Work closely with Product Manager to derive capability view from features/solutions, lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

As a Software Engineer, you must have:

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming.

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces.

● Excellent coding skills – should be able to convert the design into code fluently.

● Knowledge of Test Driven Development.

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc).

● Experience with full life cycle development in any programming language on a Linux platform.

● Worked in a startups environment with high levels of ownership and commitment.

● Strong desire to solving complex and interesting real-world problems

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● 5-7 years of experience in the art of writing code and solving problems on a large scale.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● 7+ years of experience in the art of writing code and solving problems on a Large Scale.

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

Job Description:

We are seeking a skilled React Native App Developer with 5 to 8 years of experience to join our dynamic development team. The ideal candidate will have a strong foundation in mobile app development, particularly with React Native, and a passion for creating user-friendly and efficient applications.

Key Responsibilities:

• Develop and maintain cross-platform mobile applications using React Native.
• Collaborate with UI/UX designers to implement designs and ensure a seamless user experience.
• Work closely with Native Android / iOS team to build hybrid solutions.
• Work closely with backend developers to integrate APIs and other services.
• Optimize applications for maximum speed and scalability.
• Participate in code reviews, testing, and debugging to ensure high-quality code.
• Stay updated with the latest industry trends, tools, and technologies to enhance development efficiency.
• Troubleshoot and resolve issues related to mobile app performance and functionality.
• Contribute to the continuous improvement of development processes and workflows.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5 to 8 years of professional experience in mobile app development, with at least 4 years of experience in React Native.
• Strong knowledge of JavaScript, TypeScript, and related frameworks.
• Experience with RESTful APIs, third-party libraries, and integration.
• Familiarity with native build tools, like VS, Webstorm, XCode, Android Studio, etc.
• Proficient understanding of version control tools, such as Git.
• Experience with state management libraries such as Redux, MobX, or Context API.
• Experience with automated testing frameworks like Jest, Detox, or Appium.
• Understanding of CI/CD pipelines and mobile app deployment processes.
• Solid understanding of the mobile app development lifecycle and best practices.
• Familiarity with performance tuning, memory management, and debugging of mobile applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to work collaboratively in a team environment.

Challenges

Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking

As a Software Engineer:

● You will build Robust and scalable web-based applications You will need to think of platforms & reuse

● Build abstractions and contracts with separation of concerns for a larger scope

● Drive problem-solving skills for high-level business and technical problems.

● Do high-level design with guidance; Functional modeling, break-down of a module

● Do incremental changes to architecture: impact analysis of the same

● Do performance tuning and improvements in large scale distributed systems

● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution

● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects

● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have

● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.

● Experience with multi-threading and concurrency programming

● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces

● Excellent coding skills – should be able to convert the design into code fluently

● Knowledge of Test Driven Development

● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)

● Strong desire to solving complex and interesting real-world problems

● Experience with full life cycle development in any programming language on a Linux platform

● Go-getter attitude that reflects in energy and intent behind assigned tasks

● Worked in a startups environment with high levels of ownership and commitment

● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).

● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.

● 5+ years of experience in the art of writing code and solving problems on a Large Scale.

● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.

As a Software Engineer, good to have

● The ability to drive the design and architecture of multiple subsystems

● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product

● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.

About: Phonepe is the leader in the UPI based payments in India with a market share of more than 47%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and till date has got over 600 mn registered users and 38 mn merchants. PhonePe has forayed into diverse areas with its offerings in all fintech segments including insurance, lending, mutual funds and stock broking. In 2024, PhonePe also launched Indus AppStore - its own native Android-based mobile app-store built for Indian consumers providing app discovery and content in 12 Indian languages.

Job Objective: Seeking a detail-oriented HR Compliance Specialist for supporting the day-to-day operations related to various statutory compliances along with maintaining records, supporting inspections, and communicating with employees.

Responsibilities:

    1. Regulatory Compliance:

      Coordinate with various internal and external stakeholders to ensure compliance with all statutory requirements pertaining to the labour laws .

      Ensure response to notices from the Government departments and submission of required data and timely filing of returns under various statutes help from PhonePe’s compliance        partners.

      Coordination in preparation and dispatch of letters/ responses to notices received from the respective Government authorities/ departments.

      Maintain MIS for tracking various compliance related activities (dues, submissions, TAT, etc). Generating reports on compliance status, risks, issues and closures internal reviews.

      2. PF related Coordination and Employee Support:

      Handle and resolve PF related queries from employees in line with the prevalent guidelines.

      Supporting employees in submitting e-JDs for correction of PF records.

      Guiding employees to file grievances on PF portal for resolution pending at departments. 

      Ensuring compliances to PF e-KYC and E- nomination requirements by following up the respective employees.

       Assisting the nominees in filling and submitting death related claims.

    3. ESIC related Coordination and Employee Support:

      Ensuring timely and accurate monthly ESIC registrations and filings.

     Maintaining and updating the mandatory ESIC records, including registers and Form-6, for ensuring 100% audit readiness for statutory inspections.

     Supporting employees with benefits and claims (sickness, maternity, accident reports) by coordinating with local ESIC offices (through the Compliance Partner) to ensure           compliance.

   4. Documentation and Record-Keeping:

    Maintain meticulous records of all compliance-related activities - registers, notices, responses, filings, and communications pertaining to the various statutes as required.

    Ensure that employee records and documentation are maintained as per statutory and audit requirements.

Capabilities & Requirements:

• Bachelor's / Master’s degree in Human Resources, Labour Laws, Social work or related field.
• Knowledge of Labour Laws, regulations, guidelines, and procedures required for Compliances.
• 1 to 2 year experience in handling statutory and labour laws compliances (including PF and ESIC). Exposure in handling compliances for large headcount (>5000) is preferred.
• Experience in handling PF matters and PF employer portal will be a plus.
• Attention to detail and accuracy in record keeping, ability to handle confidential information.
• Exhibit high execution rigour with ability to work independently.

JOB DESCRIPTION 

Role: The role based in our HQ at Bengaluru is responsible for hiring (largely sales employees) in few verticals of merchant payments. The role provides an excellent opportunity to learn and experience both traditional retail/FMCG & startup ways of working.

We are looking for an enthusiastic person with TA bent of mind to join our ambitious team and help us drive top talent to our company via innovative candidate attraction strategy.

Responsibilities:

• Planning: Execute talent acquisition strategy in line with respective functions’ goals & objectives
• Process Management: ensure the company recruitment process – job postings, sourcing, screening, interviews etc. is managed
• Drive referral/campus hiring where required including communication/branding strategy across channels.
• Proactively seek market intelligence/ latest industry trends to gain competitive advantage in attraction, assessment, and sourcing methodologies
• Have a strong bias for using data to solve problems, data analytics and reporting
• Data analysis & reporting: Utilize recruitment metrics & analytics to track performance, identify areas for improvement, and report on key recruitment KPIs.

Capabilities & Requirements: 

• MBA / Post Graduate degree in HR with 5+ years' experience in Talent Acquisition.
• Exposure to bulk hiring / sales hiring is mandatory.
• Exposure to start up environment is an added advantage.
• Experience sourcing from different channels – consultants, job portals, self-sourcing, referrals, etc.
• Understanding and hands on experience with Application tracking system(s).
• Spikes on execution rigour & influencing/building consensus

The Mandate

PhonePe Group is building one of India’s first fully AI-native marketing organizations. We are not just looking for someone to experiment with AI. We want a leader who will change how our team of over 100 marketers thinks, works, and delivers. The AI Creative Head is the architect of this transformation. You will own the strategy, infrastructure, and culture change needed to empower every marketer at PhonePe. You will build a team of AI specialists, create the playbook, and set the metrics. You will be accountable for measurable improvements in marketing speed, creative quality, and operational efficiency. This is a strategic leadership role, not just a hands-on position. You will report directly to the HOD and help design the future of our marketing.

Core Competencies

• Visionary Curiosity: You anticipate AI trends rather than just tracking them. You have been building with AI tools since the early days. You can see where the industry will be in a year and prepare the organization to get there first.
• Focus on Architecture: You have moved beyond simple prototyping. You think in terms of scalable workflows, governance frameworks, and team structures that will last.
• Executive Influence: You can confidently explain to senior leadership why AI needs budget, headcount, and strategic priority. You focus on business outcomes instead of just tool features.
• Culture Engineering: You understand that new tools fail without a change in mindset. You have successfully built cultures of experimentation in the past.
• Innovation with Accountability: You push boundaries while measuring everything. You can link every AI initiative to time saved, revenue growth, or improved quality.
• Macro Understanding: You have a deep understanding of consumer behavior. You can spot cultural shifts and turn them into marketing strategies that connect with our diverse users.

What You Will Own

AI Transformation Strategy & Roadmap

• Define the annual AI adoption plan for the entire marketing organization.
• Identify and prioritize the most impactful AI use cases based on feasibility and team readiness.
• Build the business case for AI integration by projecting efficiency gains, resource optimization, and quality improvements.
• Share quarterly progress and recommendations with executive leadership using clear metrics.

Building & Leading the Team

• Hire and develop a team of AI specialists and prompt engineers to work alongside marketing squads.
• Design the best organizational structure for the AI function.
• Create performance frameworks and career paths for this entirely new team.

AI Infrastructure & Tooling Ecosystem

• Manage the marketing AI stack by evaluating and integrating tools like language models, image generators, and workflow automation.
• Build and maintain a central playbook containing prompt libraries, workflow templates, and compliance guidelines.
• Design workflows using tools like N8N, Zapier, Make, and custom APIs to automate marketing tasks.
• Set up quality control processes, including brand safety checks and human review for AI-generated content.

Cross-Functional Enablement & Change Management

• Run a structured training program with onboarding, skill assessments, and ongoing learning for over 100 marketers.
• Work closely with Product, Engineering, Data Science, and Legal teams to ensure tools are compliant and scalable.
• Track adoption metrics closely, including active usage, completion rates, and team satisfaction.
• Act as the internal champion for AI transformation by presenting at meetings and building excitement.

Creative & Performance Impact

• Drive measurable improvements in creative output speed and campaign iteration.
• Work with performance marketing leads to integrate AI into media buying and creative optimization.
• Collaborate with brand and content teams to produce higher-quality content faster while protecting brand integrity.

Skills Required

Gen AI Mastery

• You have built reliable, production-grade AI workflows at scale.
• You have deep experience with language models like GPT, Claude, and Gemini.
• You are experienced with image generation tools like Midjourney and DALL-E, and video tools like Runway.
• You understand prompt engineering, architecture frameworks, and when to build versus buy.
• You can quickly evaluate new AI tools and make confident decisions.

Marketing Domain Depth

• You have 8 to 12 or more years of marketing experience across areas like performance marketing, brand strategy, or growth.
• You have managed large-scale marketing operations with high budgets and teams of over 10 people.
• You understand the full marketing stack, including paid media, CRM platforms, analytics, and creative production.
• Experience in fintech or high-growth consumer apps is highly preferred.

Leadership & Stakeholder Management

• You have a proven track record of building teams in fast-moving environments.
• You can communicate clearly and effectively with executives and the board.
• You are an expert in change management and driving the adoption of new processes.
• You collaborate seamlessly with technical and legal teams without needing close supervision.

Mindset to Succeed

• Total Ownership: You take responsibility for the outcome of AI transformation across the entire marketing organization. If a team is not adopting AI, you step in to help them.
  
  
• Comfort with Ambiguity: You thrive in a constantly changing landscape where there is no existing playbook. You are energized by building processes from scratch. You make strong decisions with incomplete information and adjust quickly.
  
  
• Systems Thinking: You focus on building repeatable systems and frameworks that solve problems across the entire organization.

Ideal Candidate Profile

• 8 to 12 or more years in marketing, with at least 2 to 3 years leading teams of 5 or more.
• Hands-on experience building AI workflows and automation systems.
• Proven success in driving process or culture changes across an organization of over 100 people.
• A strong builder's mindset.
• A background in fintech, consumer tech, or high-growth digital businesses.
• Public speaking experience or published thought leadership on AI in marketing is a bonus.

Why This Role Matters

This is not just an innovation experiment. PhonePe believes AI-native marketing will be a major competitive advantage over the next three years. The AI Creative Head will be the leader who makes this happen. You will have the resources, budget, and executive support to change how one of India's largest consumer tech companies operates. If you want to build a new function from the ground up with real ambition, this is the opportunity.

Roles and Responsibilities: KYC Operations Assistant Manager

1. People Management

• Handle day-to-day people issues, fostering a positive and productive work environment.

• Drive employee engagement through regular 1:1 meetings and team activities.

• Monitor and manage individual and team performance, ensuring adherence to Individual Contributor Plans (ICPs) and performance targets.

• Provide coaching, feedback, and development opportunities to team members.

• Oversee talent development, including training, upskilling, and career progression.

2. Stakeholder Collaboration

• Collaborate closely with sales/business teams to ensure smooth and efficient day-to-day operations for the manual KYC process.

• Conduct weekly huddles with sales capability teams to discuss progress, address challenges, and align on priorities.

• Make informed decisions regarding queue prioritization to optimize workflow and meet service level agreements (SLAs).

• Facilitate effective communication and resolution of issues between internal teams and sales/business teams.

3. Operational Efficiency Initiatives

• Identify and analyze opportunities to enhance operational efficiency metrics, including Average Handling Time (AHT), submission pending, and rework rates.

• Develop and implement strategies to reduce incorrect rejections or verification and improve data accuracy.

• Monitor and optimize team occupancy rates to ensure efficient resource allocation.

• Initiate projects aimed at streamlining processes and automating tasks within KYC operations.

• Track and report on the impact of efficiency initiatives, demonstrating tangible improvements.

4. Business Enablement

• Drive efforts to achieve faster validation turnaround times (TAT) for manual KYC processes, contributing to quicker customer onboarding.

• Identify and highlight opportunities to improve processes to increase the verification % and reduce rejections.

Metrics:

1. AHT

2. Occupancy

3. SL%

4. Verified and rejection %

5. ART

6. Compliance and quality scores

7. People - Attrition, SL adherence, ICP etc

About the Role

As a core member of the Lending Operations team, the incumbent will be involved in setting up strong operational processes and driving automation right from scratch. This role requires strong stakeholder management skills, a knack for granular details, and the ability to understand complex systems.

Key Responsibilities

• Process Setup & Optimization: Set up processes to track, manage, and optimize the end-to-end loan lifecycle, including origination, disbursement, repayments, and collections.
• Efficiency Improvement: Identify system-level opportunities to improve the repayment and collections processes to increase overall efficiency
• Cross-Functional Strategy: Collaborate with cross-functional teams to implement strategies focused on improving conversion rates and user experience.
• Compliance & Control: Review, interpret, and implement regulatory guidelines applicable to the Lending Business. Develop an end-to-end Reconciliation Control process for Lending Operations.
• Customer Support & SOPs: Develop and implement feedback mechanisms to continuously improve customer support processes. Set up Standard Operating Procedures (SOPs) for customer-faced issues in coordination with the Customer Support team.
• Reporting & Streamlining: Responsible for the management of business reporting and any ad-hoc reporting required. Identify issues and lead process streamlining as required.

Required Qualifications

• Education: Preferably B.Tech from a Tier-1 institution OR MBA from a Tier-1/Tier-2 institution
• Experience: 2-3 years of Operations background.
• Skills: Strong logical and problem-solving skills.
• Abilities: Proven ability to evaluate, streamline, and set up scalable processes for the business.

Preferred Skills

• Prior experience in the lending vertical operations is preferred.
• Ability to thrive at building relationships, influencing cross-functional teams, and collaborating with leadership on strategic execution of key projects.
• Agile, highly collaborative approach with impressive communication skills.

Experience Bucket: 2 to 5 Years

What kind of person are we looking for?
First-principle problem solvers who are passionate about working with data and uncovering the stories that the numbers hide. If you’re a curious mind and constantly questions the status-quo, then you’d fit right in with us.

What would you get if you work with us?
You’ll be closely working on problem statements and influencing decisions that impact 60 crore + people; if you’re not keeping track. You’ll get to interact with some of the smartest professionals that the country has to offer and get exposure to all facets of building a product at scale. You get complete ownership and responsibility of all analytics support for your area right from identifying the problem to presenting to the CEO, if need be.

What would you get to do in this role?

• Be an integral part of the pod strategy and will have to define the critical metrics. You’ll also monitor performance trends and influence any interventions, based on performance.
• Collaborate closely with the business, and product functions to understand the business problem and translate them into the right analytical problem statement.
• Own the entire insight generation phase and work on deep, thorough analysis to provide unbiased answers on the identified problem statement. These insights and decisions will be influenced based on your presentation of the evidence, backed by a data-driven hypothesis.
• Move past just being the “Data person” and contribute with individual thoughts on how to improve the critical metrics for the pod. We love people who think of themselves as the business owner and then go back to the data to prove or disprove the thought.
• Act as the analytics and visualization SME for the team and ensure that the dashboards are designed and built in a way that makes it easy for the pod to consume the data they need.
• Mentor other analysts in the team; play an active role in hiring process & new team members’ onboarding process

What do you need to have to apply for this position?

• Minimum 2 years of overall analytics experience, including 1 year of experience in the lending domain.
• Strong problem solving & analytical skills.
• Penchant for business & curiosity to understand how the product works.
• Ability to write complex queries on SQL to manipulate, consolidate multiple data sources for the purpose of dashboarding and analysis.
• Intuition for data and ability to handle big data sources.
• Strong working knowledge in Excel and visualization tools like PowerBI, Tableau, QlikView.
• Understanding of data-analysis languages such as R, Python and in core statistical concepts is expected; Experience in building ML models is good-to-have, but not mandatory. Ability to clearly explain thoughts and ideas either verbally or in the written form.
• Candidates who are able to explain the story behind their analysis will find themselves at an advantage.

Experience Bucket: 4 to 6 Years

What kind of person are we looking for?
First-principle problem solvers who are passionate about working with data and uncovering the stories that the numbers hide. If you’re a curious mind and constantly questions the status-quo, then you’d fit right in with us.

What would you get if you work with us?
You’ll be closely working on problem statements and influencing decisions that impact 60 crore + people; if you’re not keeping track. You’ll get to interact with some of the smartest professionals that the country has to offer and get exposure to all facets of building a product at scale. You get complete ownership and responsibility of all analytics support for your area right from identifying the problem to presenting to the CEO, if need be.

What would you get to do in this role?

• Be an integral part of the pod strategy and will have to define the critical metrics. You’ll also monitor performance trends and influence any interventions, based on performance.
• Collaborate closely with the business, and product functions to understand the business problem and translate them into the right analytical problem statement.
• Own the entire insight generation phase and work on deep, thorough analysis to provide unbiased answers on the identified problem statement. These insights and decisions will be influenced based on your presentation of the evidence, backed by a data-driven hypothesis.
• Move past just being the “Data person” and contribute with individual thoughts on how to improve the critical metrics for the pod. We love people who think of themselves as the business owner and then go back to the data to prove or disprove the thought.
• Act as the analytics and visualization SME for the team and ensure that the dashboards are designed and built in a way that makes it easy for the pod to consume the data they need.
• Mentor other analysts in the team; play an active role in hiring process & new team members’ onboarding process

What do you need to have to apply for this position?

• Minimum 4 years of analytics experience in relevant roles.
• Strong problem solving & analytical skills.
• Penchant for business & curiosity to understand how the product works.
• Ability to write complex queries on SQL to manipulate, consolidate multiple data sources for the purpose of dashboarding and analysis.
• Intuition for data and ability to handle big data sources.
• Strong working knowledge in Excel and visualization tools like PowerBI, Tableau, QlikView.
• Understanding of data-analysis languages such as R, Python and in core statistical concepts is expected; Experience in building ML models is good-to-have, but not mandatory. Ability to clearly explain thoughts and ideas either verbally or in the written form.
• Candidates who are able to explain the story behind their analysis will find themselves at an advantage.

About PhonePe 

Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity.

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one.

Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

 As a leader, you will be

• Facilitating discussions and lead decision making on all engineering aspects of his/her team
• Able to define and execute the engineering plans for the areas under his/her ownership
• Drive engineering best practices for the team
• Define, implement and maintain the hygiene of the production systems (both engineering and processes) for the areas under his/her ownership
• Responsible for the health of the business directly owned by the team
• Challenging business & product on outcomes, channelize feedback into execution and be accountable for engineering outputs
• Hiring, mentoring, and retaining a best-of-class engineering team
• Responsible for all stakeholder management including but not limited to business, product, operations and clients/vendors  

 As a leader, you must have

• Proven skills designing and developing simple to complex solutions including experience in designing and implementing large-scale distributed systems.
• Proven track record building and managing high-performing software development teams
• Practical experience and ability to drive design and architecture of multiple subsystems with other senior members in the team
• BTech, MTech, or PhD in Computer Science or a related technical discipline (or
• equivalent).
• 10+ years of software development experience and 3+ years in leading teams
• Excellent verbal and written communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences
• Past experience with startups and fast paced environments is an added advantage

About Us: 

Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform.

Job Objective: 

The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F&B, Hospitality, FMCG, FMCD, Healthcare, Wellness, Lifestyle, etc. The incumbent will be responsible for not only adding new key accounts to our network, but also to nurture and grow them  and also ensure an increase of market share of PhonePe in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey.

The role will manage a team of 4-8 Key Accounts Executives & report to Zonal Manager

Responsibilities:  

Merchant Acquisition: Cluster Manager is expected to set up and lead a team of Key Account Executives to achieve merchant acquisition targets. Since payments are agnostic to the category of business, the  spectrum of merchants that can be onboarded is vast. The Cluster manager must use their acumen and  understanding of Indian retail ecosystem to track progress against plan by implementing strong processes & review mechanisms using well - defined metrics.

Account Management: Onboarding merchants on the platform is the first stage of a long-term relationship  between PhonePe and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success of PhonePe in each market in terms of market share and revenue. The Cluster Manager enables the team to provide effective deployments along with training and servicing of the mechants. Cluster Managers should be able to plan, assess and implement monetization avenues in the market

Map Competition: To be able to take timely action, it is imperative that we monitor the market and be informed of competition’s initiatives. Cluster Managers play a pivotal role in monitoring competition activity in key accounts and ensure appropriate response strategies are formulated  and implemented. With their own observations coupled with inputs from the team, Cluster managers must share best practices internally for growth of PhonePe.

Team Management: Cluster managers hold the onus to build their team by ensuring hiring of KAEs and ensure 100% manning in their clusters. Onboard and provide on-the-job-training to the KAEs to improve performance. Demonstrated ability to connect with the team beyond work as well and understand the driving factors for each member. Monitor KPIs and coach team members on an ongoing basis

• Work towards retention and engagement of the front line sales team
• Drive execution rigor by being in the market and observing BDEs/TLs
• Motivate the team by regularly communicating about monthly schemes and incentives.

Requirements: 

• MBA from Tier 2/3 campus with good academic record 
• Proven working experience of 4-6 years in business development (at-least 1 year in MT/KAM)
• Exposure to the start up environment is an added advantage.
• Excellent communication and influencing skills 
• Problem solving abilities with strong bias for impact
• Strong ethics and discretion while dealing with customers
• Drive for result, able to demonstrate/quantify success relative established targets and metrics
• Should have handled team and processes like goal setting, performance management

About Us: 

Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 260+ mm users and 16 mm merchants live on our platform.

Job Objective: 

The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F&B, Hospitality, FMCG, FMCD, Healthcare, Wellness, Lifestyle, etc. The incumbent will be responsible for not only adding new key accounts to our network, but also to nurture and grow them  and also ensure an increase of market share of PhonePe in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey.

The role will manage a team of 4-8 Key Accounts Executives & report to Zonal Manager

Responsibilities:  

Merchant Acquisition: Cluster Manager is expected to set up and lead a team of Key Account Executives to achieve merchant acquisition targets. Since payments are agnostic to the category of business, the  spectrum of merchants that can be onboarded is vast. The Cluster manager must use their acumen and  understanding of Indian retail ecosystem to track progress against plan by implementing strong processes & review mechanisms using well - defined metrics.

Account Management: Onboarding merchants on the platform is the first stage of a long-term relationship  between PhonePe and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success of PhonePe in each market in terms of market share and revenue. The Cluster Manager enables the team to provide effective deployments along with training and servicing of the mechants. Cluster Managers should be able to plan, assess and implement monetization avenues in the market

Map Competition: To be able to take timely action, it is imperative that we monitor the market and be informed of competition’s initiatives. Cluster Managers play a pivotal role in monitoring competition activity in key accounts and ensure appropriate response strategies are formulated  and implemented. With their own observations coupled with inputs from the team, Cluster managers must share best practices internally for growth of PhonePe.

Team Management: Cluster managers hold the onus to build their team by ensuring hiring of KAEs and ensure 100% manning in their clusters. Onboard and provide on-the-job-training to the KAEs to improve performance. Demonstrated ability to connect with the team beyond work as well and understand the driving factors for each member. Monitor KPIs and coach team members on an ongoing basis

• Work towards retention and engagement of the front line sales team
• Drive execution rigor by being in the market and observing BDEs/TLs
• Motivate the team by regularly communicating about monthly schemes and incentives.

Requirements: 

• MBA from Tier 2/3 campus with good academic record 
• Proven working experience of 4-6 years in business development (at-least 1 year in MT/KAM)
• Exposure to the start up environment is an added advantage.
• Excellent communication and influencing skills 
• Problem solving abilities with strong bias for impact
• Strong ethics and discretion while dealing with customers
• Drive for result, able to demonstrate/quantify success relative established targets and metrics
• Should have handled team and processes like goal setting, performance management