PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
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Advisor, Insurance
PhonePe
Bengaluru
Insurance2w ago
Software Engineer, Backend (5-7)
PhonePe
Bengaluru
Engineering Development2w ago
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Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
JOB DESCRIPTION
Role: Advisor
Title: Advisor, Customer experience
Location: Bangalore
Reporting to: Assistant Manager, Customer experience
About Phonepe :
PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.
About Customer Experience Function :
At PhonePe, the customer experience team takes full ownership of customers’ problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback.
Function Summary:
The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe.
As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers
Role Responsibilities:
● Act with integrity & think customer-first in every interaction
● Handle PhonePe account and transaction related queries
● Ability to flex between phone & data channels
● Follow specified process guidelines to bring about resolution
● Build customer trust through their interaction
● Ability to meet hourly & daily productivity goals
● Leverage internal processes and resources to drive resolution
● Escalate appropriately taking support from relevant teams to resolve customer issues ● Recommend process improvements
● Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Experience, Skills, Qualifications:
● Have excellent written and verbal communications
● Have good learnability
● Be an active listener and deal well with objection
● Have strong customer orientation and ability to adapt/respond to different scenarios ● Be a team player, flexible and open to feedback
● Ability to multitask, prioritize, and manage time effectively
● Should be able to speak in English and Hindi
● Graduation (10+2+3) is Mandatory
● Multilingual skills (spoken + written) in South Indian languages are preferred
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Challenges
Building for Scale, Rapid Iterative Development, and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking
As a Software Engineer:
● You will build Robust and scalable web-based applications You will need to think of platforms & reuse
● Build abstractions and contracts with separation of concerns for a larger scope
● Drive problem-solving skills for high-level business and technical problems.
● Do high-level design with guidance; Functional modeling, break-down of a module
● Do incremental changes to architecture: impact analysis of the same
● Do performance tuning and improvements in large scale distributed systems
● Mentor young minds and foster team spirit, break down execution into phases to bring predictability to overall execution
● Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects
● Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have
● Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.
● Experience with multi-threading and concurrency programming
● Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces
● Excellent coding skills – should be able to convert the design into code fluently
● Knowledge of Test Driven Development
● Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc)
● Strong desire to solving complex and interesting real-world problems
● Experience with full life cycle development in any programming language on a Linux platform
● Go-getter attitude that reflects in energy and intent behind assigned tasks
● Worked in a startups environment with high levels of ownership and commitment
● BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent).
● Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data.
● 5+ years of experience in the art of writing code and solving problems on a Large Scale.
● An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback.
As a Software Engineer, good to have
● The ability to drive the design and architecture of multiple subsystems
● Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product
● Understanding of the industry’s coding standards and an ability to create appropriate technical documentation.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
