Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. 

Job Responsibilities: 

• Answer and manage incoming calls and online tips from the public
• Gather, clarify, and document information related to alleged criminal or suspicious activity
• Review and assess tips to determine relevance and appropriate action
• Conduct basic research using government, law enforcement, and open-source systems
• Accurately document calls, tips, and findings in government systems
• Prepare and route reports to the appropriate field offices or agencies
• Escalate urgent or actionable information to designated personnel as needed
• Follow established procedures, policies, and data privacy requirements
• Provide professional, courteous customer service

Education and Experience Requirements:

• 3+ years of experience in a call center 
• Associate’s degree required
• Experience resolving complex stakeholder or customer issues
• Proven ability to manage multiple tasks in a high-volume environment
• Strong multitasking skills, including simultaneous data entry, research, and communication
• Comfortable working with diverse stakeholders across varying professional backgrounds
• Strong analytical, research, and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Active listening skills and sound judgment in complex situations
• Experience supporting or training new customer service representatives
• Ability to generate ad-hoc reports using internal systems
• Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to lead a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

About the Role

We are looking for an Account Executive in SLED to join our Sales and Go-to-Market team. This role is based in Louisiana, reporting to the Regional Director. You will be part of a global group of professionals passionate about delighting our customers, nurturing trusted partnerships, and sharing expertise to drive a secure, cloud-enabled digital future. By demonstrating the power and agility of cloud transformation, you will help cement our position as the world leader in cloud security.

What you’ll do (Role Expectations)

• Build relationships with important internal and customer stakeholders, including c-suite decision-makers

• Create a long-term account strategy aligned with customer goals

• Collaborate with internal teams to meet customer needs and contribute to comprehensive account planning

• Act as a trusted advisor by understanding client businesses and aligning technical solutions with their strategic goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6+ years of full-cycle sales experience within the software or security industry

• Bachelor’s degree or equivalent practical experience

• Progressive selling experience engaging with enterprise accounts and selling at the C-Level

• Residency in or willingness to commute within AR/LA/MS

What Will Make You Stand Out (Preferred Qualifications)

• Established relationships with current and prospective customers and a deep understanding of how technology facilitates high-level business goals

• Proficiency in strategic sales planning with a proven track record of closing net new logos

• Experience meeting or exceeding sales targets while leveraging channel partnerships

Role

We are looking for a Principal Sales Engineer to join our team located in the South. This role will report to the Director of Sales Engineering for the Americas Field Sales team.

You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points.

What you’ll do (Role Expectations)

• Overseeing the technical sales process
• Running Proof of Value from start to finish, as the technical and industry expert
• Collaborating and supporting internal Zscaler teams

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Bachelor's Degree or equivalent experience
• 10+ years of experience as a Sales Engineer or Systems integrator
• Knowledge of network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Industry certifications including CCNP, JNCIP, PCNSA, CISSP, or CCSP
• Experience working with large enterprise and major accounts

#LI-Remote

#LI-EV1

ABOUT THE TEAM

The Air Defense team builds robots that find other robots and knock them out of the sky. At a time when air superiority can no longer be taken for granted, the Air Defense team provides mission critical capabilities to warfighters. From detection to tracking, identification, deterrence, and defeat, our family of networked sensors and effectors enables our customers to rapidly close the kill chain against a broad range of UAS threats. Working across product, engineering, business development, logistics, operations, and mission success, the Air Defense team develops, tests, deploys, and sustains the Anduril Air Defense Family of Systems in challenging operational environments worldwide.

ABOUT THE JOB

Air Defense is a high-octane, rapidly scaling business line that develops, integrates, and fields an expanding mix of mature and novel capabilities to detect and defeat UAS threats. As our business line continues to scale, our newest emerging initiatives require focused direction and ownership to rapidly mature in support of Air Defense's operational, technical, and financial objectives.

As the Program Manager - C2 Deployment for the IBCS-M program, you will serve as deputy program manager with primary focus on deployment planning, execution, and event/exercise support. This role is designed for a strong operator with C2 and CUAS technical depth who can translate program objectives into successful field operations and soldier feedback into actionable product requirements.

You will serve as the connective tissue between software engineering, program leadership, and operational fielding—ensuring our C2 software capabilities deploy on time, perform to specification, and exceed customer expectations across U.S. Army and allied partner nations.. You will own the deployment lifecycle from planning through sustainment, lead support for critical exercises and demonstrations, and serve as the voice of the end-user within program decisions.

This role requires someone who can think both strategically and tactically: comfortable developing deployment frameworks and briefing leadership one day, then troubleshooting software integration issues with soldiers at a customer site the next. You will build repeatable deployment processes, manage cross-functional coordination, translate warfighter feedback into engineering priorities, and ensure our program maintains operational credibility with Army stakeholders.

We move fast at Anduril and give tremendous freedom and autonomy to our new hires to assume responsibility and exercise prudent interdisciplinary judgement; when you join our team, you're signing up to immediately make an impact in our organization.

WHAT YOU'LL DO

Deployment Planning & Execution

• Lead end-to-end planning and execution of IBCS-M deployments from site surveys through operational handoff for both U.S. and FMS customers
• Develop deployment playbooks, readiness gates, and checklists to ensure repeatable, high-quality execution
• Coordinate cross-functional teams to deliver mission-ready C2 capabilities to customer sites
• Manage deployment schedules, dependencies, and risk mitigation to meet program commitments
• Oversee site activation including software configuration, network integration, and system verification
• Conduct after-action reviews to continuously improve deployment velocity and customer satisfaction

Event & Exercise Support

• Serve as lead program representative for Army exercises, demonstrations, and operational events (CONUS/OCONUS)
• Develop exercise support plans including personnel, equipment, timelines, and success criteria
• Lead on-site technical support during events, ensuring system performance and rapid issue resolution
• Facilitate soldier training and knowledge transfer to build end-user proficiency
• Translate warfighter feedback and operational insights into product requirements for engineering teams
• Document exercise outcomes and improvement opportunities to inform software development priorities

Program Management & Leadership

• Serve as deputy program manager focused on deployment and operations, supporting overall program execution
• Maintain deployment schedules, resource plans, and risk registers aligned with program milestones
• Develop executive-level status reports and briefings for internal leadership and customer stakeholders
• Drive cross-functional alignment across engineering, product, and operations teams to ensure deployment readiness
• Identify and escalate program risks early; drive mitigation strategies across stakeholders
• Track deployment costs and ensure efficient resource utilization
• Support Foreign Military Sales (FMS) case execution including coordination with DSCA, Security Cooperation Organizations, and allied partner program offices

Product & Stakeholder Engagement

• Build trust with Army end-users, program offices, and operational commanders through responsive support
• Serve as the voice of the soldier—capturing user feedback and translating it into actionable software requirements
• Bridge technical C2 software capabilities and operational employment for military customers
• Coordinate with government program offices on deployment planning, reporting, and performance feedback
• Ensure engineering priorities align with field realities and mission requirements

REQUIRED QUALIFICATIONS

• 5+ years of experience in deployment operations, C2 systems, CUAS programs, or defense technical operations
• Proven C2 system knowledge including command and control architectures, networking, sensor-to-shooter integration, or fire control systems
• CUAS technical depth including counter-UAS concepts, radar/EO-IR sensors, engagement operations, and/or air defense systems
• Software system understanding with ability to troubleshoot integrations and translate user feedback into technical requirements
• Project management experience including schedule development, resource coordination, risk management, and stakeholder reporting
• Leadership capability with proven ability to lead cross-functional teams and drive execution without direct authority
• Strong operational rigor. Ability to build structured plans, manage concurrent work streams, and execute against tight timelines
• Exceptional communication skill; comfortable briefing military leadership and translating technical concepts into operational terms
• Must be able to obtain a Secret Clearance
• Must be able to travel up to 50% of the time, including OCONUS travel

PREFERRED QUALIFICATIONS

• Experience with Army C2 programs such as IBCS, FAAD C2, AFATDS, or integrated air and missile defense systems
• Military background with operational experience in air defense, fires, or command and control roles
• Exercise/event planning experience supporting military training events, demonstrations, or operational tests
• Familiarity with government acquisition processes and program office coordination
• Deputy Program Manager or Technical Program Management experience in defense or aerospace domains
• Software development lifecycle knowledge and experience working with agile engineering teams
• Prior work with PEO Missiles and Space or PAE Fires
• Experience scaling deployment operations from early prototypes to sustained production fielding
• Experience with Foreign Military Sales (FMS) programs, international partnerships, or allied nation training and deployment
• Familiarity with DSCA processes, Letters of Offer and Acceptance (LOA), and Security Cooperation frameworks
• Advanced degree in Engineering, Business, or related technical discipline
• Able to obtain and hold a U.S. security clearance to TS/SCI

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Compliance Specialist supports Process Server contractors as a part of the Process Server Development team. This role reviews service events submitted by process servers to ensure compliance with court and customer requirements and ABC’s guidelines and expectations. This role also investigates complaints and contested serves.

This position is remote but must be located in one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Key Responsibilities:

• Review service events for compliance with ABC, court, and customer requirements
• Provide education and instruction to process servers regarding service requirements
• Investigate service complaints
• Create service complaint investigation reports
• Update and analyze process server review records
• Perform DCA required audits of process server logbooks
• Audit process server service event histories
• Perform other job-related duties as assigned

Qualifications:

• High school diploma or GED required
• 6-12 months relevant experience preferred
• Writing experience in a professional or higher education environment preferred
• Excellent written communication skills, specifically professional email communication a must
• Ability to take concise and effective notes
• Detail oriented and able to learn a large amount of new information in a short amount of time
• Ability to train and work remotely using Microsoft Teams as a primary mode of communication
• Experience and proficiency with Microsoft Office

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay: $15.00 to $15.00 per hour 

Schedule: Full-time, Monday through Friday, 7:30am-4pm PST

ABOUT THE TEAM

Anduril’s Tactical Recon & Strike (TRS) Division is seeking a Technical Program Manager to join our team. Anduril’s Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods—delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio—from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment. We work in close coordination with specialist teams to solve some of the hardest problems facing our customers.

We are seeking a Technical Program Manager to lead the end-to-end technical delivery of our development programs. In this role, you will own technical planning and cross-functional execution to ensure program success. Working closely with the General Manager, Chief Engineer, Functional Engineering teams (Electrical, Mechanical and Systems Engineering) you will drive the development and integration of Anduril products and technologies while managing cost, deliveries, execution risks and schedule to achieve delivery excellence.

ABOUT THE JOB

Success in this position hinges on three key facets:

1. Systems and engineering mindset - the ability to understand and assess technical concept. Identifying system dependencies, interfaces, technical risks and the impact of key architectural decisions with the engineering team.
2. Execution focused - digging into the details, charting the path and owning the outcome. You will be expected to utilize your technical aptitude in conjunction with your program management, and leadership skills to deliver the best outcome for Anduril and the customer.
3. Collaborative partnership - managing customer relationships and shaping the future of the program with the government.

WHAT YOU'LL DO

• In partnership with the General Manager, Program Managers, Chief Engineers and Engineering teams, you will own the development and deployment of Anduril’s TRS technologies to meet the operational needs of the Department of War.
• Drive the technical execution of development programs from concept through delivery. Ensure all engineering deliverables meet contractual requirements, milestones, and technical standards.
• Serve as a bridge between Program Managers and engineering functional teams.
• Develop strong, trusting relationships with Anduril’s DOW customers, ensuring we have tight feedback loops that enable us to shape solutions, rapidly iterate, and ultimately field solutions faster
• Autonomously execute on broad and/or ambiguous requirements from internal engineering, customers, and third party corporate partners to own successful delivery of outcomes on multiple programs simultaneously
• Responsible for end-to-end execution of the program technical scope and associated deliverables
• Develop and implement lightweight processes, tools, and metrics for program planning, scope management, risk management, and customer communication to enable Anduril to move rapidly
• Own all pieces of work and become a trusted partner and advisor to Anduril’s engineers

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Engineering, Business Administration, or a related field (technical background preferred)
• Minimum of 5 years experience managing the development of complex technical systems throughout the product lifecycle
• Proven track record of successfully managing complex, multi-million-dollar projects and driving their on-time, on-budget completion
• Strong strategic thinking, analytical, and problem-solving abilities with the ability to move seamlessly between tactical and the 30,000 ft level
• Experience coordinating multiple internal and external teams within a complex engineering or technology-focused organization
• Exceptional communication skills, both written and verbal, with the ability to present complex information clearly and concisely to diverse audiences
• Ability to travel frequently (up to 50% or more) to operational environments and Anduril facilities as required.

ABOUT THE TEAM

Anduril’s Tactical Recon & Strike (TRS) Division is seeking a Technical Program Manager to join our team. Anduril’s Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods—delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio—from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment. We work in close coordination with specialist teams to solve some of the hardest problems facing our customers.

We are seeking a Technical Program Manager to lead the end-to-end technical delivery of our development programs. In this role, you will own technical planning and cross-functional execution to ensure program success. Working closely with the General Manager, Chief Engineer, Functional Engineering teams (Electrical, Mechanical and Systems Engineering) you will drive the development and integration of Anduril products and technologies while managing cost, deliveries, execution risks and schedule to achieve delivery excellence.

ABOUT THE JOB

Success in this position hinges on three key facets:

1. Systems and engineering mindset - the ability to understand and assess technical concept. Identifying system dependencies, interfaces, technical risks and the impact of key architectural decisions with the engineering team.
2. Execution focused - digging into the details, charting the path and owning the outcome. You will be expected to utilize your technical aptitude in conjunction with your program management, and leadership skills to deliver the best outcome for Anduril and the customer.
3. Collaborative partnership - managing customer relationships and shaping the future of the program with the government.

WHAT YOU'LL DO

• In partnership with the General Manager, Program Managers, Chief Engineers and Engineering teams, you will own the development and deployment of Anduril’s TRS technologies to meet the operational needs of the Department of War.
• Drive the technical execution of development programs from concept through delivery. Ensure all engineering deliverables meet contractual requirements, milestones, and technical standards.
• Serve as a bridge between Program Managers and engineering functional teams.
• Develop strong, trusting relationships with Anduril’s DOW customers, ensuring we have tight feedback loops that enable us to shape solutions, rapidly iterate, and ultimately field solutions faster
• Autonomously execute on broad and/or ambiguous requirements from internal engineering, customers, and third party corporate partners to own successful delivery of outcomes on multiple programs simultaneously
• Responsible for end-to-end execution of the program technical scope and associated deliverables
• Develop and implement lightweight processes, tools, and metrics for program planning, scope management, risk management, and customer communication to enable Anduril to move rapidly
• Own all pieces of work and become a trusted partner and advisor to Anduril’s engineers

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Engineering, Business Administration, or a related field (technical background preferred)
• Minimum of 8 years experience managing the development of complex technical systems throughout the product lifecycle
• Proven track record of successfully managing complex, multi-million-dollar projects and driving their on-time, on-budget completion
• Strong strategic thinking, analytical, and problem-solving abilities with the ability to move seamlessly between tactical and the 30,000 ft level
• Experience coordinating multiple internal and external teams within a complex engineering or technology-focused organization
• Exceptional communication skills, both written and verbal, with the ability to present complex information clearly and concisely to diverse audiences
• Comfortable with 50% travel 

ABOUT THE TEAM:

Anduril’s Tactical Recon & Strike (TRS) Division is seeking a Program Manager to join our team. Anduril’s Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods—delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio—from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment. We work in close coordination with specialist teams to solve some of the hardest problems facing our customers.

Anduril is seeking a highly skilled, mission-driven, highly organized, detail-oriented, and responsive Program Manager to provide critical tactical support and operational oversight for our strategic defense clients, driving the adoption, expansion, and long-term success of Anduril's cutting-edge Launched Effects. You will serve as a trusted advisor, deeply understanding client operational requirements and translating them into impactful solutions that leverage our solutions. This role requires a unique blend of strategic thinking, technical aptitude, exceptional relationship-building skills, and a passionate commitment to national security. In addition, this role achieves results by focused on the day-to-day management of client accounts, ensuring the smooth deployment, ongoing functionality, and optimal performance of Anduril's Launched Effects solutions. You will be the primary point of contact for operational queries, issue resolution, logistics coordination, and direct support to ensure our military and government customers' success.

• Strategic Client Engagement:
• Serve as the lead point of contact for key defense accounts focused on Launched Effects solutions, establishing and nurturing strong, enduring relationships with military leadership, program offices, and operational end-users.
• Develop a deep understanding of client mission objectives, operational environments, and strategic priorities to proactively identify and position Anduril's Launched Effects products.
• Navigate complex government procurement processes, contracting mechanisms (e.g., DIU, SBIR, OTA), and funding cycles to ensure successful program execution and growth.
• Champion client needs internally, collaborating closely with Anduril's Engineering, Product, and Integration teams to inform product roadmap and ensure timely, high-quality solution delivery.
• Daily Client Operations & Support:
• Serve as the primary point of contact for assigned clients, managing day-to-day communications, operational requests, and urgent support needs related to Launched Effects product line.
• Address client inquiries promptly and effectively, providing direct solutions or coordinating with internal technical support, engineering, and logistics teams for rapid resolution of issues.
• Track and document all client interactions, support tickets, and operational feedback in the CRM system (e.g., Salesforce) with meticulous detail.
• Ensure clients receive timely updates on product enhancements, revisions, and relevant technical documentation.
• Solution Adoption & Growth:
• Drive the successful adoption and integration of Anduril's Launched Effects products into client operations, demonstrating clear mission value and operational superiority.
• Identify and cultivate opportunities for expansion within existing accounts, including upselling new features, capabilities, cross-selling adjacent Anduril technologies, and securing follow-on contracts.
• Develop comprehensive account plans, sales strategies, and proposals that align with client requirements and Anduril's strategic objectives.
• Conduct compelling technical demonstrations, presentations, and product briefings to diverse audiences, from technical specialists to general officers.
• Tactical Execution & Deliverables:
• Coordinate the scheduling and logistics for product demonstrations, training sessions, and field support visits with clients and internal teams.
• Monitor the operational status and usage data of deployed Launched Effects products, proactively identifying potential issues or areas for improvement in coordination with technical teams.
• Process and track client orders for system upgrades, spare parts, consumables, and additional training modules.
• Facilitate contract renewals by ensuring all terms and conditions of current agreements are met and documented.
• Prepare and deliver routine operational status reports, usage metrics, and support summaries to clients and internal stakeholders.
• Internal Coordination & Problem Solving:
• Act as the liaison between client operational teams and Anduril's internal engineering, product, and field support teams to ensure client requirements are accurately relayed and understood for immediate action.
• Troubleshoot basic technical issues on-site or remotely, escalating complex problems to the appropriate technical experts.
• Support the integration and qualification and testing of new Launched Effects system by coordinating client access and feedback.
• Assist in identifying and documenting client needs for future product features based on immediate operational feedback.
• Performance & Reporting:
• Forecast and track key account metrics, including revenue targets, program milestones, and operational deployment success.
• Provide regular, insightful reports to internal leadership on account status, strategic opportunities, competitive landscape, and challenges.
• Manage contract negotiations, ensuring favorable terms that support long-term partnerships and Anduril's business goals.
• Domain Expertise & Market Intelligence:
• Maintain an expert-level understanding of Anduril's Launched Effects product portfolio, including technical specifications, operational advantages, and future development pathways.
• Stay abreast of industry trends in rocket motor systems, applications and defense technologies, as well as evolving national security threats and doctrine.
• Gather and synthesize client feedback and market intelligence to contribute to Anduril's product development and competitive strategy.
• Compliance & Documentation:
• Ensure all client activities comply with contractual agreements, security protocols, and relevant government regulations.
• Maintain accurate and up-to-date client records, contact information, and equipment inventory.

REQUIRED QUALIFICATIONS:

• Education & Experience:
• Bachelor's degree in a technical field (e.g., Engineering, Computer Science), Business Administration, or a related discipline.
• 5+ years of progressive experience in program/project management, sales, or business development within the defense, aerospace, or government contracting sector.
• Demonstrated experience with unmanned aerial systems (UAS), autonomous platforms, AI/ML applications, or Launched Effects technologies is highly desirable.
• Active Secret or Top Secret security clearance, or the ability to obtain and maintain one, is required.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain exceptional attention to detail in a fast-paced environment.
• Proven track record of successfully managing complex client relationships and closing significant contracts with U.S. government entities (DoD, IC, etc.).
• Prior military experience, especially in an operational or procurement role related to advanced systems, is a significant advantage.
• Skills & Competencies:
• Exceptional verbal and written communication skills, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Strong strategic thinking and problem-solving abilities, with a capacity to connect client needs to innovative technical solutions.
• Proficiency in using CRM software (e.g., Salesforce) for documentation, tracking, and reporting. Includes program management tools.
• Ability to coordinate logistics, schedules, and resources efficiently.
• Highly responsive, proactive, and client-focused with a strong sense of urgency.
• Demonstrated ability to negotiate effectively, manage multiple priorities, and thrive in a fast-paced, high-stakes environment.
• Relentless commitment to supporting national security missions and delivering operational excellence.
• A deep sense of mission and commitment to strengthening national security through technological innovation.
• Ability to travel frequently (up to 50% or more) to client sites, operational environments, and Anduril facilities as required.

ABOUT THE TEAM

Anduril’s Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods—delivering safe, reliable propulsion systems that support a wide range of mission requirements.

ABOUT THE ROLE

We are seeking a Product Operations Program Manager to serve as a high-impact leader within the TRS division. This is not a traditional program management role. You will be a strategic problem-solver, deployed to tackle critical business challenges, mature products for high-rate production, and lead transformative internal initiatives.

The ideal candidate has a "Six Sigma Black Belt" mindset, capable of dissecting complex operational problems, using data to drive decisions, and implementing robust processes that enable scalability and efficiency. You will be the critical link between product development and full-scale production, ensuring our systems are not only designed for performance but also for manufacturability, reliability, and cost-effectiveness.
Success in this position hinges on your ability to:

1. Execute with Precision: Dive deep into ambiguous and complex operational challenges, diagnose root causes, and drive solutions to completion.
2. Optimize and Mature: Lead the transition of products from development to production readiness, focusing on process optimization, operational excellence, continuous improvement, design for manufacturability (DFM), and supply chain stability.
3. Lead Transformation: Build and manage strategic initiatives, internal transformation efforts, or emergent opportunities that require dedicated, agile leadership to achieve specific, time-sensitive outcomes.

WHAT YOU'LL DO

• Strategic Problem Solving: Act as an internal strike team leader to identify, analyze, and resolve the most complex operational, manufacturing, and business process issues that impede product maturity and scalability.
• Product Maturation Leadership: Own the operational strategy for transitioning products from development to stable production. You will drive initiatives in operational excellence, Design for Manufacturability (DFM), process validation (IQ/OQ/PQ), and production readiness reviews.
• Process Excellence & Continuous Improvement: Implement and champion a culture of continuous improvement using methodologies like Lean Six Sigma and DMAIC. Drive initiatives to improve production efficiency, reduce cost of goods sold (COGS), and enhance overall product quality.
• Cross-Functional Initiative Management: Lead high-priority, cross-functional projects that span engineering, supply chain, manufacturing, quality, and finance. You will be responsible for defining project scope, building the plan, and ensuring outcomes are achieved on an accelerated timeline.
• Data-Driven Operations: Develop and implement key performance indicators (KPIs) and metrics to monitor process health, identify risks, and provide transparent status updates to executive leadership on project status, risks, and milestones.
• Risk Identification & Mitigation: Proactively identify, assess, and mitigate systemic risks—technical, operational, or logistical—that could impact our ability to scale production and meet customer demands.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Engineering, Operations Management, Business, or a related technical field.
• 5+ years of experience in program management, operations, or manufacturing, preferably in defense, aerospace, automotive, or other complex hardware industries.
• Demonstrated expertise in process excellence and continuous improvement methodologies
• Proven track record of leading products through the maturation lifecycle, from low-rate initial production to full-rate, scalable manufacturing.
• Exceptional analytical and problem-solving skills, with the ability to use data to drive decision-making in ambiguous and fast-paced environments.
• Experience managing complex, multi-disciplinary projects and delivering them on-time and on-budget.
• Strong understanding of manufacturing processes, supply chain management, quality systems, and production workflows.
• Outstanding communication and leadership abilities, with a proven ability to influence and align cross-functional teams and stakeholders at all levels.
• Must be eligible to obtain and maintain a U.S. security clearance.

PREFERRED QUALIFICATIONS

• Master’s degree in a technical or business field.
• Lean Six Sigma Black Belt certification.
• Experience in a role focused on internal consulting, business transformation, or strategic operations.
• Experience launching new factories or production lines.

ABOUT THE TEAM

Anduril’s Tactical Recon & Strike (TRS) Division is seeking a Technical Program Manager to join our team. Anduril’s Tactical Recon & Strike (TRS) is a division with two missions: 1) build highly capable autonomous drones, and 2) build solid rocket motors at scale. We transform products like Ghost, Anvil, Bolt, and Altius from early concepts into fully operational capabilities by partnering closely with specialist engineering, operations, and production teams. Through our Anduril Rocket Motor Systems (RMS) team, we design and manufacture solid rocket motors using advanced materials, proprietary formulations, and high-volume production methods—delivering safe, reliable propulsion systems that support a wide range of mission requirements. TRS hires software engineers & hardware engineers, who are excited to build across a diverse and powerful portfolio—from autonomous aerial systems to high-performance solid rocket motors. Our teams contribute to highly capable autonomous robotics systems and propulsion products that operate reliably in the most demanding mission environment. We work in close coordination with specialist teams to solve some of the hardest problems facing our customers.

Anduril is seeking a highly skilled, mission-driven, highly organized, detail-oriented, and responsive Program Manager to provide critical tactical support and operational oversight for our strategic defense clients, driving the adoption, expansion, and long-term success of Anduril's cutting-edge Rocket Motor Systems. You will serve as a trusted advisor, deeply understanding client operational requirements and translating them into impactful solutions that leverage our solutions. This role requires a unique blend of strategic thinking, technical aptitude, exceptional relationship-building skills, and a passionate commitment to national security. In addition, this role achieves results by focused on the day-to-day management of client accounts, ensuring the smooth deployment, ongoing functionality, and optimal performance of Anduril's Rocket Motor Systems. You will be the primary point of contact for operational queries, issue resolution, logistics coordination, and direct support to ensure our military and government customers' success.

ABOUT THE JOB

• Strategic Client Engagement:
• Serve as the lead point of contact for key defense accounts focused on Rocket Motor Systems, establishing and nurturing strong, enduring relationships with military leadership, program offices, and operational end-users.
• Develop a deep understanding of client mission objectives, operational environments, and strategic priorities to proactively identify and position Anduril's Rocket Motor Systems.
• Navigate complex government procurement processes, contracting mechanisms (e.g., DIU, SBIR, OTA), and funding cycles to ensure successful program execution and growth.
• Champion client needs internally, collaborating closely with Anduril's Engineering, Product, and Integration teams to inform product roadmap and ensure timely, high-quality solution delivery.
• Daily Client Operations & Support:
• Serve as the primary point of contact for assigned clients, managing day-to-day communications, operational requests, and urgent support needs related to Rocket Motor systems.
• Address client inquiries promptly and effectively, providing direct solutions or coordinating with internal technical support, engineering, and logistics teams for rapid resolution of issues.
• Track and document all client interactions, support tickets, and operational feedback in the CRM system (e.g., Salesforce) with meticulous detail.
• Ensure clients receive timely updates on product enhancements, revisions, and relevant technical documentation.
• Solution Adoption & Growth:
• Drive the successful adoption and integration of Anduril's Rocket Motor systems into client operations, demonstrating clear mission value and operational superiority.
• Identify and cultivate opportunities for expansion within existing accounts, including upselling new features, capabilities, cross-selling adjacent Anduril technologies, and securing follow-on contracts.
• Develop comprehensive account plans, sales strategies, and proposals that align with client requirements and Anduril's strategic objectives.
• Conduct compelling technical demonstrations, presentations, and product briefings to diverse audiences, from technical specialists to general officers.
• Tactical Execution & Deliverables:
• Coordinate the scheduling and logistics for product demonstrations, training sessions, and field support visits with clients and internal teams.
• Monitor the operational status and usage data of deployed Rocket Motor systems, proactively identifying potential issues or areas for improvement in coordination with technical teams.
• Process and track client orders for system upgrades, spare parts, consumables, and additional training modules.
• Facilitate contract renewals by ensuring all terms and conditions of current agreements are met and documented.
• Prepare and deliver routine operational status reports, usage metrics, and support summaries to clients and internal stakeholders.
• Internal Coordination & Problem Solving:
• Act as the liaison between client operational teams and Anduril's internal engineering, product, and field support teams to ensure client requirements are accurately relayed and understood for immediate action.
• Troubleshoot basic technical issues on-site or remotely, escalating complex problems to the appropriate technical experts.
• Support the integration and qualification and testing of new Rocket Motor system by coordinating client access and feedback.
• Assist in identifying and documenting client needs for future product features based on immediate operational feedback.
• Performance & Reporting:
• Forecast and track key account metrics, including revenue targets, program milestones, and operational deployment success.
• Provide regular, insightful reports to internal leadership on account status, strategic opportunities, competitive landscape, and challenges.
• Manage contract negotiations, ensuring favorable terms that support long-term partnerships and Anduril's business goals.
• Domain Expertise & Market Intelligence:
• Maintain an expert-level understanding of Anduril's Rocket Motor system portfolio, including technical specifications, operational advantages, and future development pathways.
• Stay abreast of industry trends in rocket motor systems, applications and defense technologies, as well as evolving national security threats and doctrine.
• Gather and synthesize client feedback and market intelligence to contribute to Anduril's product development and competitive strategy.
• Compliance & Documentation:
• Ensure all client activities comply with contractual agreements, security protocols, and relevant government regulations.
• Maintain accurate and up-to-date client records, contact information, and equipment inventory.

REQUIRED QUALIFICATIONS

• Education & Experience:
• Bachelor's degree in a technical field (e.g., Engineering, Computer Science), Business Administration, or a related discipline.
• 5+ years of progressive experience in program/project management, sales, or business development within the defense, aerospace, or government contracting sector.
• Experience with military operations, rocket motor systems, missile, ballistics, or complex technical product support is highly preferred.
• Active Secret or Top Secret security clearance, or the ability to obtain and maintain one, is required.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain exceptional attention to detail in a fast-paced environment.
• Proven track record of successfully managing complex client relationships and closing significant contracts with U.S. government entities (DoD, IC, etc.).
• Prior military experience, especially in an operational or procurement role related to advanced systems, is a significant advantage.
• Skills & Competencies:
• Exceptional verbal and written communication skills, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Strong strategic thinking and problem-solving abilities, with a capacity to connect client needs to innovative technical solutions.
• Proficiency in using CRM software (e.g., Salesforce) for documentation, tracking, and reporting. Includes program management tools.
• Ability to coordinate logistics, schedules, and resources efficiently.
• Highly responsive, proactive, and client-focused with a strong sense of urgency.
• Demonstrated ability to negotiate effectively, manage multiple priorities, and thrive in a fast-paced, high-stakes environment.
• Relentless commitment to supporting national security missions and delivering operational excellence.
• A deep sense of mission and commitment to strengthening national security through technological innovation.
• Ability to travel frequently (up to 50% or more) to client sites, operational environments, and Anduril facilities as required.

ABOUT THE TEAM

The Business Development (BD) team, with the Air Dominance and Strike Division, is responsible for identifying, shaping, capturing, and growing new opportunities and capabilities for the company. BD team members serve as the bridge between clients and the broader Anduril team; they convey client perspectives to other teams across the enterprise while also serving as the Anduril brand ambassador externally. They partner extensively with the broader division team, to include engineering and program management, to ensure that Anduril products exceed client expectations and mission demands, and to drive continuous product improvements in response to client needs. 

ABOUT THE JOB

The Advanced Effects Business Line is looking for a high initiative, collaborative individual to join the team: 

The Army Advanced Effects lead for the Air Dominance and Strike Division. This person will have ownership and responsibility for shaping and capturing ground and air launched advanced effects primarily with the US Army and International Partners.

What You’ll Do

• Generate and capture US Army Advanced Effects opportunities. The BD team is ultimately responsible for growing revenue. Specifically, this role will focus on building business for Anduril’s Advanced Effects business line. Success will be achieved by developing a deep understanding of the existing and prospective customer base, knowing the current or planned programmatic and technical roadmaps, and being cognizant of the competitive landscape. This expertise will inform capture strategies, revenue forecasts, and aid in technology development plans. Tactically, you will manage continuous engagements with current and future clients, generate growth strategies, and monitor buying cycles for opportunities, and lead specific proposal and capture efforts.
• Develop capture strategies. Provide cohesive business plans and execution models that outline acquisition plans, create clear alignment to investment strategies, and drive towards program of record execution. Success will be achieved by engaging key stakeholders to shape requirements, identifying and securing relevant funding, and developing compelling win themes and supplier strategies for competitive captures.
• Drive product development and program transition. Anduril thrives by developing new technologies for our clients’ pressing operational challenges. This demands delivering nascent concepts to clients shaping early design of experiment, study, and collaborative research and development that enable the road map toward ACAT 1 programs. Internally, you are charged with translating client problem sets back into our engineering organization, identifying key milestones, and proactively providing clear communications to appropriate levels of the company. Your assessment of clients’ needs will inform new product decisions, and your ongoing engagement with clients will yield crucial input that helps Anduril ensure our product suite is best-in-class.
• Grow existing business. While the primary role will be shaping and capturing new business, a successful candidate will represent the entire Advanced Effects business line. You will partner with execution teams and product engineers to grow business with current clients. This does not simply include expanding upon current work, but also leveraging existing partnerships to explore new areas of work or opportunities by sustaining and building upon the strong foundation of those client relationships.
• Communicate our value to clients. BD team members represent Anduril to a broad audience: clients, partners, competitors, and the interested public. You must project the company’s ethos, conveying insights that illustrate our approach to building next-generation defense technology and our competitive edges in doing so.

Required Qualifications

• Minimum 7 years experience in creating or supporting new missiles/weapons programs, including requirements definition and acquisition strategies.
• Prior experience working with US Army program offices / customers. Deep understanding of US Army customer community, requirements process, and operational needs.
• Prior acquisition or operational experience with missile systems across across surface fires, air launched effects, and the air defense domains, across a variety of roles and missions.
• Excellent writing, communication skills with experience presenting to senior executives and customers.
• Ability to travel 50% – 75% required.
• Eligible to obtain and maintain an active U.S. Top Secret security clearance.

Preferred Qualifications

• Experience shaping and leading capture efforts in the defense industry.
• High ownership and ability to work in a fast-paced, highly entrepreneurial, and creative environment.
• Builder who is adaptive and who can lead new and innovative approaches to market.
• Prior experience working with technical partners / engineering teams.
• STEM background.
• Comfortable with working in limited resource environments.
• Currently possesses and is able to maintain an active U.S. Secret security clearance.

ABOUT THE TEAM

The Business Development (BD) team, with the Air Dominance and Strike Division, is responsible for identifying, shaping, capturing, and growing new opportunities and capabilities for the company. BD team members serve as the bridge between clients and the broader Anduril team; they convey client perspectives to other teams across the enterprise while also serving as the Anduril brand ambassador externally. They partner extensively with the broader division team, to include engineering and program management, to ensure that Anduril products exceed client expectations and mission demands, and to drive continuous product improvements in response to client needs. 

ABOUT THE JOB

The Advanced Effects Business Line is looking for a high initiative, collaborative individual to join the team as the International Advanced Effects lead for the Air Dominance and Strike Division. This person will have ownership and responsibility for shaping and capturing ground and air launched advanced effects primarily with International Partners. 

What You’ll Do

• Generate and capture International Advanced Effects opportunities. This will involve significant international travel, trade show coordination, and deep understanding and responsibility for representing country specific budget cycles. The BD team is ultimately responsible for growing revenue. Specifically, this role will focus on building business for Anduril’s Advanced Effects business line. Success will be achieved by developing a deep understanding of the existing and prospective customer base, knowing the current or planned programmatic and technical roadmaps, and being cognizant of the competitive landscape. This expertise will inform capture strategies, revenue forecasts, and aid in technology development plans. Tactically, you will manage continuous engagements with current and future clients, generate growth strategies, and monitor buying cycles for opportunities, and lead specific proposal and capture efforts.
• Develop capture strategies. Provide cohesive business plans and execution models that outline acquisition plans, create clear alignment to investment strategies, and drive towards program of record execution. Success will be achieved by engaging key stakeholders to shape requirements, identifying and securing relevant funding, and developing compelling win themes and supplier strategies for competitive captures.
• Drive product development and program transition. The International Growth lead will be responsible for representing key design trades for partner nation specific design trades. Your assessment of clients’ needs will inform new product decisions, and your ongoing engagement with clients will yield crucial input that helps Anduril ensure our product suite is best-in-class.
• Grow existing business. While the primary role will be shaping and capturing new business, a successful candidate will represent the entire Advanced Effects business line. You will partner with execution teams and product engineers to grow business with current clients. This does not simply include expanding upon current work, but also leveraging existing partnerships to explore new areas of work or opportunities by sustaining and building upon the strong foundation of those client relationships.
• Communicate our value to clients. BD team members represent Anduril to a broad audience: clients, partners, competitors, and the interested public. You must project the company’s ethos, conveying insights that illustrate our approach to building next-generation defense technology and our competitive edges in doing so.

Required Qualifications

• Prior acquisition or operational experience with missile systems across across surface fires, air launched effects, and the air defense domains, in a variety of roles and missions.
• Prior experience working with foreign militaries or ministries of defense, with emphasis on current operational needs and relationships across key allies in Europe and Asia.
• Excellent writing, communication skills with experience presenting to senior executives and customers.
• Ability to travel up to 50% – 75%.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

Preferred Qualifications

• Experience shaping and leading capture efforts in the defense industry.
• Prior experience working with FMS/DCS and direct international customers with a strong understanding of FMS/DCS processes, including navigating licensing and releasability.
• High ownership and ability to work in a fast-paced, highly entrepreneurial, and creative environment.
• Builder who is adaptive and who can lead new and innovative approaches to market.
• Comfortable with working in limited resource environments.
• Currently possesses and is able to maintain an active U.S. Secret security clearance

ABOUT THE TEAM

Anduril is looking for a Finance Manager to join our dynamic team and support the rapidly growing Rocket Motor Systems Business. This role will help drive pricing activities, portfolio product analysis, cost structure analysis, market situational awareness, facility expansion, and resource allocation decisions. The Business will rely on this Finance Manager to develop and sustain strong collaborate relationships with internal and external Anduril stakeholders. We are not looking for someone that will just be a service provider but someone that will have a seat at the table and drive strategic & operational growth within Rocket Motor Systems.

ABOUT THE JOB

In practice, this role will support important decisions with analytical insight and strategic and tactical recommendations to drive the long-term success of the business. You will communicate your findings to senior leadership and partner with others to operationalize the hypotheses and takeaways. You will be a driver on all major proposal efforts, customer negotiations, contract execution, strategic planning, and operational financial management practices. This role requires a strong interest in solving puzzles with an ability to recognize patterns and collaborate via cross-functional partnership (Data, Marketing, Product, Growth, and Engineering) to drive effective decision-making.

WHAT YOU’LL DO

• Corporate Long Range Financial Planning & Analysis
• Own the long-range budgeting, forecasting, and analysis process, workstreams, and reporting for the consolidated company plan
• Drive cash flow forecasting and management efforts, ensuring liquidity and financial stability
• Develop complex financial models to assess various financial scenarios and support strategic initiatives
• Conduct thorough balance sheet analyses and report on key financial indicators
• Identify and implement process improvements to streamline FP&A activities and enhance reporting accuracy
• Collaborate with cross-functional teams to prepare annual budgets, quarterly forecasts, and long-term financial plans
• Lead the development of executive-level reporting and present financial insights to senior management
• Drive continuous improvement in financial reporting tools, systems, and procedures
• Lead the SG&A forecasting and planning review cycle and engage in detailed workstreams partnering with corporate functional leaders
• Collaborate with department leaders to provide financial insights, support decision-making, and drive accountability for spend
• Prepare monthly and quarterly financial reports and dashboards to communicate SG&A performance to senior leadership
• Analyze trends and risks, offering recommendations to optimize cost structures and improve financial efficiency
• Headcount Planning & Workforce Analytics
• Create comprehensive headcount and new hiring budgeting plans
• Lead the headcount forecasting and reporting process, ensuring alignment with financial and operational goals
• Partner with People function, Talent Acquisition and department leaders to analyze staffing needs, hiring plans, and workforce costs
• Talent acquisition pipeline and capacity management
• Support functional leaders to develop workforce plans as part of the annual planning process
• Develop and maintain models to project salaries, benefits, and personnel-related expenses, ensuring accuracy in financial planning
• Define productivity metrics by segment and role within each function
• Office and site utilization monitoring, tracking and planning
• Support workforce scenario planning, analyzing the financial impact of different hiring strategies and organizational changes
• Track actuals vs. forecast for headcount, compensation, and benefits, providing insights on variances and trends

REQUIRED QUALIFICATIONS

• Bachelor's degree in Finance, Accounting, Economics, or a related field; MBA or relevant professional certification (CPA, CFA) is a plus
• 5+ years of experience in financial analysis, modeling, and forecasting within a corporate FP&A, investment banking or consulting environment
• Strong expertise in cash flow management and working capital optimization
• Advanced proficiency in Excel, financial modeling, and data analysis tools
• Demonstrated ability to lead process improvement initiatives in a finance function
• Excellent communication and presentation skills, with the ability to convey complex financial information in an understandable manner
• Proven track record of managing multiple projects in a deadline-driven environment
• Experience with financial reporting tools and ERP systems (i.e. Anaplan, Netsuite, Oracle, Foundry)
• Must be authorized to work in the United States

ABOUT THE TEAM

Anduril’s Tactical Reconnaissance & Strike (TRS) Finance group is seeking a Finance Manager to join our team and support the Small Drones business line. This role will own core FP&A responsibilities (close insights, forecasting, budgeting, and executive reporting) while partnering closely with Engineering, Product, Program Management, Growth, and Contracts to improve execution, investment decisions, and overall business performance.

We are not looking for someone that will just be a service provider but someone that will have a seat at the table and drive strategic & operational growth within Small Drones—helping build a scalable financial operating system for a rapidly evolving Small Drones analytics portfolio.

ABOUT THE JOB

In practice, this role will support important decisions with analytical insight and strategic and tactical recommendations to drive the long-term success of the Small Drones business line. You will lead business line forecasting, budgeting, and performance management, and communicate your findings to senior leadership. You will partner cross-functionally to operationalize hypotheses, take action, and continuously improve financial and operational rigor.

This role requires a strong interest in solving puzzles with an ability to recognize patterns and collaborate via cross-functional partnership to drive effective decision-making. Success in this position comes from a dynamic mindset, strong analytical skills, attention to detail, and an operating posture that balances speed with rigor—especially in environments with evolving requirements and high mission impact. The ideal candidate can work autonomously with minimal direction, can own ambiguous workstreams end-to-end, and consistently drives work to completion.

WHAT YOU’LL DO

• Business Line FP&A (Forecasting, Budgeting, Close Insights)
• Own the Small Drones financial operating rhythm: monthly close insights, forecasting, and variance drivers tied to engineering delivery and customer milestones
• Lead annual and quarterly planning cycles, including target setting, resource allocation, and performance tracking against business objectives
• Develop executive-ready reporting, dashboards, and narratives for AD&S leadership to drive decision-making
• Partner with cross-functional leaders to surface risks and opportunities early and drive corrective actions
• Unit Economics, Cost Structure, and Scaling Analysis
• Develop and maintain business-line models to quantify unit economics (Analytics + integration + support), margin drivers, and scaling assumptions
• Analyze cost drivers across labor, infrastructure, test, security/compliance, and field support to improve predictability and efficiency
• Support build/buy/partner decisions and quantify ROI for tooling, infrastructure, and capability investments
• Headcount Planning & Workforce Analytics
• Create comprehensive headcount and new hiring budgeting plans aligned to roadmap delivery and program commitments
• Lead the headcount forecasting and reporting process, ensuring alignment with financial, operational and technical goals
• Partner with People function, Talent Acquisition and department leaders to analyze staffing needs, hiring plans, and workforce costs
• Support functional leaders to develop workforce plans as part of the annual planning process
• Develop and maintain models to project salaries, benefits, and personnel-related expenses, ensuring accuracy in financial planning
• Track actuals vs. forecast for headcount, compensation, and benefits, providing insights on variances and trends
• IRAD & Internal Investment Management
• Partner closely with Small Drones engineering and product leaders to create comprehensive budgeting plans for IRAD programs and strategic initiatives
• Manage IRAD budget tracking, including burn, staffing mix, milestone outcomes, and post-gate spend visibility
• Support trade studies for where to invest IRAD vs. customer-funded development to accelerate product maturity and repeatability
• Program / Customer Execution Finance (Plus: Proposals and Pricing Support)
• Support program performance management by tracking actuals vs. forecast for key cost elements and deliverables; provide actionable insights to Program Management and Engineering leaders
• Develop metrics and a monitoring plan to ensure effective implementation of program financial plans while identifying ways to continually improve performance
• Support pricing strategy and proposal development for Small Drones pursuits as needed, including modeling scope assumptions and post-award baseline set-up
• Partner with Growth, Contracts, and Program teams to support deal constructs, assumptions, and change management to improve deliverability and financial outcomes
• Process Improvement and Tooling
• Establish and continuously improve reporting processes and tools to increase transparency, speed, and decision quality
• Drive process improvements across planning, forecasting, and performance management; standardize recurring deliverables where possible

REQUIRED QUALIFICATIONS

• Bachelor's degree in Finance, Accounting, Economics, or a related field; MBA or relevant professional certification (CPA, CFA) is a plus
• 5+ years of experience in financial analysis, modeling, and forecasting within a corporate FP&A, investment banking or consulting environment
• Experience supporting program finance, program execution cadence, or defense contracting environments is a plus
• Experience supporting proposals, pricing, or deal finance in a cross-functional environment is a plus
• Experience in analytics, aerospace, defense, or adjacent complex product environments is a plus
• Strong expertise in cash flow management and working capital optimization
• Advanced proficiency in Excel, financial modeling, and data analysis tools
• Demonstrated ability to lead process improvement initiatives in a finance function
• Excellent communication and presentation skills, with the ability to convey complex financial information in an understandable manner
• Proven track record of managing multiple projects in a deadline-driven environment
• Ability to work autonomously with minimal direction, take ownership of ambiguous workstreams, and drive deliverables to completion
• Experience with financial reporting tools and ERP systems (i.e. Anaplan, Oracle, Foundry)
• Must be authorized to work in the United States

Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person
• Order medical records from providers and communicate with clients and providers during the course of treatment
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files
• Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
   
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Performs other related duties as assigned to meet the needs of the business

Qualifications

• Bachelor’s degree (preferred)
• Prior experience as a Personal Injury Case Manager or Prelitigation Paralegal (strongly preferred)
• At least 2 years of working in a legal position or insurance adjuster experience (strongly preferred)
• Ability to be a team player and follow procedures
• Proactive interaction with clients, insurance companies and medical providers
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
• Remote and/or hybrid not eligible

#LI-KL1

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

 This is a part time role working a flexible schedule of 16 hours per week. 

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV and Yardi.  

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 
• Quick learner and great attitude. 

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations. 

 This role will be supporting 3 properties in Florence Area. - Heatherwood Apartments, Weeden Heights Apartments and Mars Hill Manor Apartments

RESPONSIBILITIES 

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook. 

• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements. 

• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews. 

• Documents lease violations and coordinate evictions. 

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly. Taking appropriate action to resolve and address service issues. 

• Ensures the property’s maintenance team members respond and complete resident service requests. 

• Assisting tenants with requests, questions, problems, and complaints. 

• Alerting staff of move ins, move outs, any emergencies. 

• Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors. 

• Responsible for regularly tracking arrears and following up with tenants per the company policy. 

• Oversee the lease renewal program for appropriate retention rate. 

• Works within house legal team to track status of rent payments. 

• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily. 

• Create purchase orders in Yardi. 

• Answer phone calls, messages, and emails promptly; within a few hours but never exceed 24 hours. 

• Perform or assist with any operations as required to maintain workflow and to meet schedules. 

• Perform other duties as needed.  

Benefits 

• Generous employer contribution for Medical Insurance through Meritain Health 

• Employer Paid Vision Plans. 

• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%. 

• 12 paid Holidays. 

• 15 days of PTO. 

• 7 Sick days. 

• Employer Paid Life Insurance. 

• Flexible Spending Account. 

• Nationwide Pet Insurance. 

• Disability Insurance. 

• Laser Correction Discount. 

• Employee Discounts on appliances, apparel, and more. 

QUALIFICATIONS: 

To perform the job successfully, the following skills and/or experience are required to qualify for the position.  

• Two (2) years of experience in affordable housing leasing or property management.  

• Knowledge and experience in the local residential market. 

• Experience with EIV, Yardi and Realpage.

• Proficient in Microsoft Office Suite. 

• Strong written and verbal communication skills. 

• Great Customer Service skills. 

• Able to learn and work with property management applications. 

• Quick learner and great attitude. 

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach

Role Summary:

The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time. 

This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information. 

Reports to: VP, Process Server Network 

Key Responsibilities:

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Qualifications: 

• Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
• Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
• Demonstrated ability to drive measurable business outcomes and influence user behavior
• Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
• Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
• Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
• Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
• Strategic thinker with a bias toward action and strong problem-solving skills
• Experience building or scaling systems in early or growth-stage environments preferred
• Strong communication skills with the ability to clearly explain complex concepts and strategies

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $102,000 to $120,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Customer Experience Solutions Specialist | Hawthorne Residential Partners 

Location: Remote  

Customer Experience Solutions Specialist | Position Summary  

The Customer Experience Solutions Specialist (CX Solutions Specialist) plays a key role in shaping and executing the strategy for our core front-of-house technology platforms and CX programs. This position enhances the resident experience and improves operational efficiency across our communities. Leveraging expertise in multifamily technology, data-driven insights, and technical acumen, this role optimizes customer-facing platforms to deliver a superior, people-first resident journey. Additionally, this role helps shape Hawthorne’s voice of customer programs, CRM, survey strategies, and reputation management platforms. 
 

Customer Experience Solutions Specialist |  Job Functions 

Product Strategy 
 

• Develop and optimize Hawthorne’s key technology platforms to enhance customer experience and operational efficiency. 

• Drive product enhancements by prioritizing business needs and staying up to date with the most current product updates and features.  

• Own the product roadmap for CX platforms, including prioritization, timelines, and feature rollout 

• Translate operational and customer needs into clear product requirements and enhancements 

• Identify opportunities to streamline workflows and improve system adoption across teams 

Customer Insights 

• Manage survey and reputation strategies and platforms to generate actionable CX insights. 
• Drive the collection, analysis, and sharing of customer insights to shape strategy and product development. 

• Monitor trends across feedback channels to proactively identify system gaps or friction points 

• Partner with teams to turn insights into actionable improvements within CX platforms 

Technical Expertise 

• Serve as the primary subject matter expert for CX platforms (Knock, RentCafe, etc.) 

• Develop a deep understanding of our customer-facing platforms and technology ecosystem to ensure a holistic approach to customer experience. 

• Oversee system configuration, setup, and ongoing optimization 

• Troubleshoot, analyze and develop CX platforms to ensure optimal performance. 

• Lead, train, and participate in technology pilots that support our CX vision. 

• Respond to and troubleshoot requests submitted through the ticketing system, providing timely resolutions and support across customer experience platforms 

Data & Insights 

• Analyze and report on technology pilots, issues, and CX projects. 

• Oversee the setup and pilots of CX technologies.  

Collaboration: 

• Work closely with operations, digital marketing, software, and training departments to ensure the success of product operations. 

• Manage relationships with vendor partners, ensuring they meet the strategic goals and timelines. 

Required Qualifications: 

• Educational Background: Bachelor’s degree in Business, Marketing, or a related field preferred but not required. 

• Experience: 5+ years in software, operations, or Multifamily services. 

• Analytical & Technical Proficiency: Skilled in data analysis, with technical knowledge of CX platforms and operational systems such as Yardi or Rent Cafe CRM to translate insights into strategic action. 

• Customer-Centric Mindset: Deep commitment to understanding and advocating for residents’ needs, behaviors, and expectations. 

• Communication Skills: Excellent written and verbal communication skills, with experience presenting to executive teams and engaging cross-functional stakeholders. 

• Cross-functional collaboration skills: Experience leading without direct authority. 

Benefits That Matter  

When you join our team, you’re stepping into a culture built around growth, wellbeing, and genuine care for our people. We’re committed to helping you thrive—professionally, personally, and financially.  

Here’s what you can look forward to:  

Personal & Financial Benefits  

• Enjoy Your Time Off: Start with 22 days of vacation, sick, and personal time. 

• Make an Impact: Enjoy 16 hours of paid volunteer time annually. 

• Recharge & Celebrate:  

• 10 paid holidays + 1 floating holiday of your choice  

• 8 hours off to celebrate your birthday 

• Future Planning: Company 401(k) match to support your financial goals. 

• Financial Wellness Reimbursement: Resources to support your long-term financial health. 

• Referral Bonuses: Earn rewards for bringing great talent to the team. 

• Exclusive Discounts: Access to savings at over 1 million retailers and Hawthorne guest suite discounts. 

Personal & Professional Development 

• Comprehensive Onboarding: Feel supported and prepared from day one. 

• Ongoing Learning: Tailored training programs to help you grow your skills and career. 

• Career Pathing: Clear, defined progression opportunities. 

• Hawthorne Cares Fund: Financial assistance available for unexpected emergencies. 

• Celebrate Success: Participate in annual Sales Rally events and contests. 

• Education Reimbursement: We invest in your continued learning. 

Health & Wellness Benefits 

• Medical & Vision: Comprehensive plans designed for peace of mind. 

• Dental & Life Insurance: 100% company-paid coverage. 

• Paid Family Leave: Maternity, paternity, and adoption leave so you can focus on what matters most. 

• 24/7/365 Telehealth Access: Connect with doctors anytime, anywhere. 

• Wellness Incentives: Earn rewards for taking care of your health. 

• Short-Term & Long-Term Disability Plan: Added protection for life’s unexpected moments. 

• Leave Bank: Additional paid time off during medical emergencies or natural disasters. 

• Fitness Reimbursement: Cash toward your gym or fitness membership. 

• Mental Wellness Tools: Free premium health and wellness subscriptions (a $450 value). 

• New Parent Perk: One year of free diapers for growing families.* 

About Hawthorne 

Hawthorne Residential Partners is a leading multifamily real estate management company headquartered in Greensboro, NC. We are proudly ranked among the Top 50 largest multifamily management companies in the United States, managing more than 64,000 apartment homes across 275+ properties and overseeing $12.5+ billion in assets throughout the Southeast, Florida, and Texas. 

Hawthorne is nationally recognized for operational excellence and resident satisfaction and is currently ranked #1 in resident satisfaction among NMHC Top 50 Managers, holding the highest score of any Division I management firm in the country. Guided by our “Live It” culture to leave people better than we found them, we are committed to delivering exceptional living experiences through thoughtful execution and strong performance at every level of the organization. 

Echo – Deployment Strategist

On-Site: Huntsville, Alabama

Reports to: Head of Delivery

Direct reports: 1–6 Deltas/FDEs per hub

Travel: 0-10% travel expected

At PVM, we serve those who serve, as a Palantir ally for mission impact. We are a veteran-founded, Palantir Vanguard partner and the only small business providing services in that tier. Which means helping our government partners tackle real problems in National Security, Readiness, and Space, not building shelfware.

Help Us Build PVM's Hub

This role is an opportunity to take a front seat in PVM’s new hub – you’ll have front-row proximity to mission, direct mentorship from Palantir experts, and a clear growth path as you get in early while we are building the hub from the ground up. You’ll be working in small, senior teams with real autonomy and be able to truly own your work without the bureaucracy you may find at large companies.

About the Role

You are the CEO of your Portfolio/Hub. You own the mission outcome, the revenue, the product vision, and the team that delivers it end to end.

At PVM an Echo doesn’t just “manage” a deployment. You own your customer’s mission and the overall success of the programs in your portfolio. You own the product vision for your customer, craft the MVP thesis that actually moves the needle, set clear team priorities, ship production-grade solutions at speed, and drive user adoption until the platform is the heartbeat of the mission. Echoes are both facilitators and value amplifiers, combining deep platform expertise with exceptional interpersonal skills, as well as leadership, to deliver real impact for customers. Echoes demonstrate boldness, challenge assumptions, and prioritize customer obsession and measurable outcomes.

Other Cool Names You Might Wear

Mission Owner

Product Lead/Manager

What “Own It” Looks Like Here

• Own 100% of mission success and revenue growth for your portfolio measured as % of the Palantir boutique market.
• Own the product vision for your customer; you decide what the platform needs to become to solve their hardest problems.
• Craft the MVP Thesis; the single-page north-star document that aligns stakeholders, justifies investment, and scopes what we build first.
• Set team priorities weekly; you run the stand-up, own the backlog, and protect the team from scope creep and distraction.
• Drive user adoption until power users are building their own apps and the customer can’t imagine life without Foundry.
• Decompose chaos into ontologies, pipelines, Workshop/Object Explorer apps, Quiver, Code Repos, and AIP chains that get used every day.
• Drive expansion, cross-sell, and upsell revenue within your primary customer stakeholder’s network and any pre-assigned accounts by leveraging technical intimacy, trusted delivery outcomes, and deep understanding of PVM capabilities.
• Co-create reusable accelerators and PVM University content with your Deltas so we never rebuild the wheel.
• Anticipate and kill blockers before they slow momentum. Technical, cultural, political, or financial.
• Own the delivery lifecycle from onboarding through sustainment, with a focus on continuous improvement and feedback loops

You’ll Thrive Here If

• Former Palantir Echo / Deployment Strategist / Dev (you already know what elite deployment feels like) or demonstratable deep Palantir platform expertise.
• Feel rooted in your community; you’re close to the people, challenges, and missions shaping life in your portfolio/hub.
• Proven ability to own product vision and drive expansion inside government accounts.
• You can brief a 3-star, write an MVP thesis, debug a pipeline, and run a retro in the same day.
• Are Mission & Outcome Obsessed – you care more about results than slideware
• Own It – you see a problem, you fix it; no one needs to hand you a ticket
• Believe We Are Better Together – small, senior teams are greater than lone heroes
• Keep It Real – straight talk, no politics, no drama
• Its simple: Don’t be a jerk.
• Active clearance (or immediate eligibility).
• Palantir Foundry experience is highly desired
• Military/Special Operation/Law Enforcement favored but not required for all positions.

What You’ll Get In Return

• A front-row seat at our new hub/portfolio, not a back-row seat on a bloated contract
• Direct mentorship from Palantir experts and a clear path to hub lead roles
• The agility of a small business with the credibility of a top-tier Palantir Vanguard partner
• A team that cares deeply about the mission and each other.

About PVM & Benefits

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth. Here are a few highlights of the advantages of being a part of the PVM community:

• Opportunities for growth and advancement
• Tuition/Training reimbursement
• Peer bonus program
• Remote and on-site positions available
• Unlimited PTO
• Flexible work schedule

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve.

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.

AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! 

We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.

Upcoming Start Dates:

About the Role

As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.

What You'll Do

• Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
• Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
• De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
• Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
• Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Training and Schedules

• Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
• Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
• Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
• Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
• Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
• Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.

CLASS A:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
• 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
• 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
• 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
• 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
• 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
• 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off

CLASS B:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. 

CLASS C:

Available production schedule options after training (all schedules listed in Eastern Standard time zone):

• To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. 

Pay, Benefits,and Career Growth 

• Starting Pay: $16.25 per hour 
• Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) 
• Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
• Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. 
• Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.

What We’re Looking For

• Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
• Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
• Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
• Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
• Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
• Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.

Position Requirements

• Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
• Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
• Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
• Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
• Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
• Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
• Background Check: Must successfully pass a criminal background screening.
• Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.

Remote Technology Requirements

To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.

Required Equipment & Specs:

• Computer: Personal desktop or laptop (manufactured in 2020 or later).
• Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
• Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
• Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
• Peripherals: Webcam and a usb-wired headset.
• Browser: Google Chrome (23+) or Mozilla Firefox (3+).
• Internet: Secure, wired high-speed connection (no Wi-Fi).
• Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
• Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.

Incompatible Devices (Not Allowed):

• Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. 
• Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
• Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
• Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
• Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.

Before Applying: Verify Your Windows Version:

As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.

• Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
• Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
• Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
• Upgrades are typically free and take only a few minutes.

The Hiring Process

Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.

The Step-by-Step Journey:

• Application: Submit your information through our careers page—it only takes a few minutes!
• Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
• The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
• Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
• Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
• Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.

Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA

WE WANT TO HEAR FROM YOU, APPLY TODAY! 

If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.

Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! 

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Overview

*Candidates must be geographically located in or near Alabama, Arkansas, Louisiana, Tennessee, Mississippi. 

If you have a passion for tech sales, experience selling enterprise IT solutions, and excel at building long-term relationships, this role is for you! Join ePlus as an Account Executive and be a key player in driving technology solutions that transform businesses. You will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, Original Equipment Manufacturers (OEMs) and enterprise solutions providers.

Your Impact

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Role Summary:

The Manager, Process Server Experience & Communications owns the communication systems, education strategy, and engagement programs that shape how ABC Legal's process server network experiences the platform. This role is less about building training content and more about ensuring process servers feel informed, supported, and prepared — through the right message, at the right time, in the right format. 

This role sits within the Process Server Experience pillar and partners closely with the Manager, Process Server Engagement & Retention, as well as the broader Process Server Network teams. 

Reports to: VP, Process Server Network

Key Responsibilities:

• Own the end-to-end communication strategy for process servers, including app updates, policy changes, onboarding touchpoints, and performance-related messaging
• Develop and implement structured communication plans that replace ad hoc outreach, ensuring messaging is clear, timely, and coordinated across teams
• Translate complex operational and compliance information into clear, concise, and actionable messaging for a non-desk workforce
• Design and deliver onboarding and training content tailored for independent contractors, using accessible, flexible formats (e.g., short-form, mobile-friendly content)
• Audit and continuously improve educational content, focusing on what drives real behavior change rather than content volume
• Manage and maintain the knowledge base, ensuring all process server–facing resources are accurate, up to date, and easy to navigate
• Identify and act on operational feedback signals, including support ticket trends, content gaps, and areas of confusion, and translate insights into content or process improvements
• Partner cross-functionally with teams such as Support, Product, and Operations to align messaging, sequence communications, and ensure consistency
• Collaborate with Engagement & Retention partners to support community initiatives through clear, consistent messaging that reinforces tone and brand
• Prepare internal teams for external communications by providing context, messaging guidance, and toolkits to ensure a seamless support experience

Qualifications: 

• Experience managing communications or content programs for a distributed, non-desk audience (gig workers, field technicians, drivers, or similar) 
• Familiarity with CRM or messaging platforms (such as HubSpot or similar tools), including the ability to build and launch basic campaigns
• Strong written communication skills with a clear, conversational, and empathetic tone — able to translate complex information into plain language
• Demonstrated ability to move work forward efficiently, prioritizing progress and iteration over perfection
• Background or exposure to performance support, human-centered design, instructional design, or related fields
  
• Experience coordinating cross-functional communication across multiple stakeholders with competing priorities 
• Comfort with LMS platforms and a willingness to quickly learn new tools 

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Company sponsored Orca Card
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $54,400 -$64,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach

Role Summary:

The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time. 

This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won’t just manage systems — you’ll define the logic behind them and build the team’s capability to run a high-performing marketplace. You’re comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information. 

Reports to: VP, Process Server Network 

Key Responsibilities:

• Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
• Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
• Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
• Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
• Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
• Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
• Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
• Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
• Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
• Ensure clear communication of marketplace logic and changes across internal teams and to the broader network

Qualifications: 

• Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
• Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
• Demonstrated ability to drive measurable business outcomes and influence user behavior
• Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
• Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
• Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
• Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
• Strategic thinker with a bias toward action and strong problem-solving skills
• Experience building or scaling systems in early or growth-stage environments preferred
• Strong communication skills with the ability to clearly explain complex concepts and strategies

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Growth opportunities 

Schedule: Monday through Friday, 8am to 5pm, remote.

Location: Remote from one of the following states: Montana, North Dakota, Kansas, Oklahoma, Iowa, Arkansas, Michigan, Wisconsin, Indiana, Kentucky, North Carolina, South Carolina, Virginia, Louisiana, Mississippi, Alabama, Florida

Salary Range: $102,000 to $120,000

Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.

Seeking talent near: Birmingham, AL; Tampa, FL; Atlanta, GA; Knoxville, TN

Position Summary:

This role is responsible for coaching, leading, and developing a high-performing team of Long-Term Care (LTC) Sales Specialists. As a first-line leader, this position serves as a key resource to the team and the organization, bringing expertise in disease state knowledge, the selling process, product portfolio, and customer engagement within the LTC environment.

Primary Responsibilities:

People Leadership

• Recruit, interview, and hire top-performing sales specialists.
• Build and model a customer-centric culture by establishing strong relationships with key customers.
• Motivate and inspire the team around a shared vision and business objectives.
• Plan and execute effective sales meetings and performance discussions.
• Represent Acadia’s mission, values, and standards both internally and externally.
• Ensure compliance with all company policies, procedures, and regulatory requirements.

Sales Coaching & Talent Development

• Conduct regular field visits and provide timely, actionable coaching focused on customer engagement, territory management, and account execution.
• Assess sales behaviors, providing recognition for strong performance and identifying development opportunities as needed.
• Address performance and personnel issues promptly and professionally.
• Partner with sales specialists to develop and execute individualized development plans that support success in current roles and future career growth at Acadia.

Business & Performance Management

• Establish clear performance expectations and hold the team accountable to results.
• Drive alignment through effective business planning, execution, and review processes.
• Develop, manage, and adhere to budgets.
• Monitor, analyze, and interpret business performance metrics; make adjustments as needed.
• Consistently meet or exceed sales and performance expectations.

Cross-Functional Partnership

• Participate in cross-functional and corporate initiatives that support broader organizational goals and community impact.
• Partner with cross-functional stakeholders to develop and execute regional strategic business plans that drive growth.
• Collaborate with the Commercial Effectiveness and Training teams to support new hire onboarding and ongoing skill-based development.
• Provide frontline insights and feedback to the Commercial Brand team to support the development of innovative, compliant resources that advance organizational and patient-focused objectives.

Education/Experience:

External Candidate Requirements:

• Bachelor’s degree in Business, Life Sciences, or a related field.
• Minimum of 5 years of progressively responsible experience in pharmaceutical or medical sales, including at least 2 years of sales management experience.
• Neuroscience experience preferred; prior LTC experience strongly preferred.

Internal Candidate Requirements: 

• Minimum of 2 years with Acadia in role, with a consistent track record of strong sales performance.
• Performance ranked in the top 25% for at least two of the last three performance years.
• Performance Management rating of “Achieving” or higher for all applicable eligibility years.
• Demonstrated leadership readiness, evidenced through behaviors such as:

• Coaching, mentoring, or onboarding support of peers
• Leading initiatives, projects, or pilots that influence team or regional outcomes
• Strong collaboration, decision-making, and accountability consistent with people leadership expectations
• Completion or eligibility for Acadia’s Emerging Leaders Program, when applicable
• Consistent demonstration of Acadia values, with no adverse performance management actions within the prior 12 months.

Required Knowledge, Skills, and Abilities:

• Strong field leadership, coaching, and performance management skills.
• Excellent interpersonal, communication, and presentation skills, including the ability to deliver clear verbal and written evaluations.
• Ability to build, maintain, and expand relationships with key customers and medical community stakeholders.
• Strategic thinking skills with the ability to anticipate future business opportunities and evolving customer needs.
• Strong organizational skills, initiative, and self-motivation.
• Demonstrated ability to lead collaborative teams, prioritize effectively, and allocate resources to achieve business objectives.
• High standards of professionalism, integrity, and the ability to operate effectively in a highly regulated environment while maintaining confidentiality.
• Requires up to 80% travel, including frequent overnight and occasional after‑hours travel, based on territory geography and business needs.
• Must possess a valid driver’s license with an acceptable driving record.
• Must reside within the assigned region or an adjacent region and be located near a major airport to support extensive travel requirements.

Scope:

Provides leadership and guidance to sales specialists to achieve departmental and organizational goals in accordance with established policies and timelines. Assignments are received as objectives, with discretion in determining methods and resource utilization. This role addresses issues of moderate complexity requiring evaluation of multiple factors and an understanding of functional objectives and industry trends. Decisions may impact short-term business results and operating costs.

Physical Requirements:

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

#LI-REMOTE #LI-CA1

Whether you come from a background in sales, customer service, or roles that require juggling multiple priorities, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

About The Role:

As a Home Buying Concierge, you’ll work with your team to help make the homebuying journey smoother and less stressful for our borrowers. This role is driven by teamwork—you’ll be collaborating with teammates to build a strong culture of support and teamwork. While the loan team handles the mortgage side of things, you’ll be the one taking the stress of moving logistics off the borrower’s shoulders. Success here means helping borrowers feel supported every step of the way, working closely with our sister companies, and connecting with service providers to make things happen. 

With a base salary and commission setup, you're looking at $42,000 to $60,000 in your first year. But here's where it gets exciting - our top earners are hitting $80,000 and beyond, thanks to performance incentives that can propel your earnings higher.

Here’s a snapshot of what you’d be doing:

• Building connections with borrowers (mostly by phone, voicemail, or text) to educate and assist them with the moving process—overall, taking stress off their plate and getting them excited about the homebuying journey!

• Partnering with teams across the company and external providers to get borrowers the products and services they need.

• Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

About You:

• A dedicated work ethic drives everything you do, and you’re always ready to go the extra mile.

• High volumes of interactions don’t faze you—you stay organized and focused, no matter what.

• You excel in fast-paced, results-driven environments, and you thrive when collaborating with a supportive, team-focused group.

• Providing outstanding customer service comes naturally, and your strong communication skills make it easy to connect with others, whether in person, over the phone, or through email.

• Adapting to shifting priorities and change feels like second nature, and you’re always ready to pivot when needed

• You’re confident using basic computer technologies and comfortable navigating the tools needed for an internet-based company.

• Oh, and you show up—reliable, ready to go, and committed to making a difference every day.

As the Intake Team Lead, you will be a driving force in our Intake Department. Your leadership will be essential in developing and enhancing the performance of our Intake Specialists, guiding them to exceed departmental goals while fostering a positive and productive work environment. This role offers the opportunity to shape the team’s success and contribute to the firm’s overall growth.

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Lead and Inspire: Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
• Team Development: Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
• Performance Management: Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
• Client Relations: Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
• Process Optimization: Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
• Communication & Collaboration: Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
• Disciplinary Action: Implement disciplinary actions as needed in a fair and consistent manner.
• Data Accuracy: Enforce accurate client data intake processes to ensure compliance and informed decision-making.
• Additional Responsibilities: Undertake any other related duties as required to support team and departmental objectives.

What You Need:

• Experience:
  • High school diploma or equivalent.
  • 2+ years of experience with Microsoft Office.
  • Prior management experience is required, 2 years preferred. 
  • Customer service experience of at least 2 years is preferred.
• Exceptional Leadership Skills: Proven ability to motivate, mentor, and lead a team to achieve outstanding results.
• Strategic Thinking: Ability to analyze performance data, identify areas for improvement, and implement effective strategies.
• Communication & Interpersonal Skills: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships.
• Customer Service Expertise: Demonstrated commitment to providing exceptional client service and resolving issues effectively.
• Organizational Prowess: Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management.
• Time Management Acumen: Effective time management skills with a track record of meeting monthly quotas and deadlines.
• Technical Proficiency: Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology.
• Empathy & Understanding: Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere.
• Confidentiality: Ability to maintain the highest level of confidentiality in all aspects of the role.
• Typing Speed: 35+ words per minute.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases. 8 hour shift. 
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• Salary: Base salary up to $52,000 per year, with the opportunity for a discretionary bonus.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!

As the Intake Team Lead (Inside Sales Manager), you will be a driving force in our Intake Department. Your leadership will be essential in developing and enhancing the performance of our Intake Specialists, guiding them to exceed departmental goals while fostering a positive and productive work environment. This role offers the opportunity to shape the team’s success and contribute to the firm’s overall growth.

This is a 100% on site position. We believe this work is done best together!

What You'll Do:

• Lead and Inspire: Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
• Team Development: Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
• Performance Management: Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
• Client Relations: Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
• Process Optimization: Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
• Communication & Collaboration: Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
• Disciplinary Action: Implement disciplinary actions as needed in a fair and consistent manner.
• Data Accuracy: Enforce accurate client data intake processes to ensure compliance and informed decision-making.
• Additional Responsibilities: Undertake any other related duties as required to support team and departmental objectives.

What You Need:

• Experience:
  • High school diploma or equivalent.
  • 2+ years of experience with Microsoft Office.
  • Prior management experience is required, 2 years preferred. 
  • Customer service experience of at least 2 years is preferred.
• Exceptional Leadership Skills: Proven ability to motivate, mentor, and lead a team to achieve outstanding results.
• Strategic Thinking: Ability to analyze performance data, identify areas for improvement, and implement effective strategies.
• Communication & Interpersonal Skills: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships.
• Customer Service Expertise: Demonstrated commitment to providing exceptional client service and resolving issues effectively.
• Organizational Prowess: Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management.
• Time Management Acumen: Effective time management skills with a track record of meeting monthly quotas and deadlines.
• Technical Proficiency: Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology.
• Empathy & Understanding: Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere.
• Confidentiality: Ability to maintain the highest level of confidentiality in all aspects of the role.
• Typing Speed: 35+ words per minute.

What You Get:

• A Great Role: Full-time position with opportunities to grow and contribute to impactful cases. 8 hour shift. 
• Comprehensive Benefits: Dental, vision, and health insurance, plus supplemental insurance and paid time off.
• Salary: Base salary up to $52,000 per year, with the opportunity for a discretionary bonus.
• A Supportive Environment: Join a team that values collaboration, innovation, and your professional development.

Ready to advance your career and make a real difference? Apply now and become a vital part of our dedicated team!

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employees. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. We provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues, and our communities sets us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Geospatial Solutions Engineer to join our team.  

This is a full-time, on-site position in one of the following locations: Norfolk or Richmond, Virginia; Washington, D.C.; Baltimore, Maryland; Tampa, Jacksonville, or Miami, Florida; Mobile or Birmingham, Alabama; St. Louis, Missouri; Springfield, Illinois; Atlanta, Georgia; Charlotte, North Carolina; or Columbia, South Carolina.

Position Description:

Ardent is looking for a highly motivated Geospatial Solutions Engineer who will work closely with our lead GIS solutions engineer and systems integration team. We are looking for individuals who are excited to work in a fast-paced environment, enjoy engaging with technical teams and stakeholders in transforming projects into reality, and directly implement solutions to organizational challenges.

This role will provide system management support for an ArcGIS Enterprise that entails troubleshooting Esri application deployment and implementing IT solutions to provide stability to the systems. In addition, design and develop tools and applications that leverage the ArcGIS REST and Python API allowing automation of a variety of GIS tasks such as automating map production, publishing web services, updating data sources across different databases, web map generation, and more. This individual will support critical automation tasks to help manage deployments, metrics, user access, and other tasks. Working within an Agile-based process, the person in this role will be responsible for developing data-driven solutions for incident operations and national security events using products such as Esri Dashboard, Web App Builder (WAB), Survey 123, Field Maps, and Story Maps. 

We are committed to the success of our customers and providing support to defend the United States of America.  Joining our highly collaborative and vibrant team, you will leverage your problem-solving skills and creativity in supporting multiple project teams within the Department of Justice.  

Responsibilities:

• Client Support and Troubleshooting: Troubleshoot client issues related to ESRI ArcGIS Enterprise application deployment and system architecture 
• Cloud-Based Solutions: Envision, design, and deploy ArcGIS cloud-based web applications and data management strategies for large-scale deployment and management in the Homeland Security community  
• Customer Interaction and Needs Assessment: Become a technical expert in ArcGIS. Speak confidently with customers about ESRI technology and anticipate customer needs  
• Complex Problem Solving: Solve complex problems with IT infrastructure, application design, development, and user experiences. Quickly convert customer ideas to minimum-viable-products using the entire ArcGIS suite of tools 
• Tool and Application Development: In-depth experience leveraging ArcGIS Dashboard, Insights, S123, Field Maps, ExB, and WAB. Write technical design specifications and support documentation  
• Innovation and Technology Adoption: Suggests new technologies and approaches, often demonstrating and championing their use. Estimate the duration and level of effort of development tasks through collaboration with SME and leads  
• Adaptability: Adaptability in the face of demand change, setbacks, and transitions 

Requirements: 

• Bachelor's Degree in Geography, Geographic Information Systems (GIS), Computer Science, Earth Sciences, Engineering, IT-focused discipline, or equivalent work experience
• 2+ years of geospatial solution engineering experience 
• Active Top Secret Security Clearance 
• Programming experience with Python and Javascript
• Ability to troubleshoot client issues related to Esri ArcGIS Enterprise application deployment and system architecture
• Understanding of ArcGIS from an IT context (hardware, storage, security, networking, web services, virtualization, cloud computing)
• Experience administrating an ArcGIS Enterprise 
• Working knowledge of modern web technology including web servers, web browsers, HTTP methods, and tools such as browser developer tools
• Must have a strong understanding of geodatabases and underlying DBMS technology

Recommended Qualifications:

• One or more industry-standard IT certificates (Esri, CompTIA, Microsoft, Amazon)
• Experience providing technical support for a distributed and disconnected ArcGIS Enterprise environment 
• Familiarity with Agile and Scrum methods  
• Familiarity with database and web server maintenance 

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is looking for a Geospatial (GIS) Business Analyst to join our team.

This is an onsite position based in Huntsville, AL, which was recently ranked as one of the Top 10 Best Places to Live by U.S. News & World Report. Additionally, Huntsville was recognized as the 2nd most affordable place to live and the 16th fastest-growing city in the U.S.

Position Description:

Ardent is looking for a highly motivated Geospatial (GIS) Business Analyst who requires in-depth knowledge of industry-leading Geospatial tools to include ESRI’s web-GIS and desktop suite. This role entails diagnosing technical issues with ArcGIS web applications and implementing IT solutions to provide a high-quality user experience. In addition, design and develop tools and applications that leverage ArcGIS API for Python allowing automation of a variety of GIS tasks such as automating map production, publishing web services, updating data sources across different databases, web map generation, and more. This individual will support critical automation tasks to help manage deployments, metrics, user access, and other tasks. Working within an Agile-based process, the person in this role will be responsible for developing data-driven solutions for incident operations and national security events using products such as ArcGIS Dashboards, Experience Builder (ExB), Survey123, Field Maps, StoryMaps, and Track Viewer.

We are committed to the success of our customers and providing support to defend the United States of America.  Joining our highly collaborative and vibrant team, you will leverage your problem-solving skills and creativity in supporting multiple project teams within the Department of Justice.  

Responsibilities:

The successful candidate for the Geospatial Business Analyst position will provide a broad range of Geospatial Support functions such as:

• Client Support and Troubleshooting: Troubleshoot client issues related to ESRI ArcGIS Enterprise application deployment. Create maps or visualization output focused on critical infrastructure and cyber information for hazards, such as natural disasters, terrorist threats and attacks, chemical spills, radiological events, Special Security Events (SSE), bombing prevention, security analysis and reporting, and other cyber and infrastructure projects and programs.
• Complex Problem Solving: Solve complex problems with IT infrastructure, application design, development, and user experiences. Quickly convert customer ideas to minimum-viable products using the entire ArcGIS suite of tools.
• Customer Interaction and Needs Assessment:  Become a technical expert of ArcGIS. Speak confidently with customers about ESRI technology capabilities and anticipate customer needs. 
• Tool and Application Deployment: In-depth experience leveraging ArcGIS Dashboard, Insights, S123, Field Maps, ExB, and WAB. Write technical design specifications and support documentation.
• Adaptability: Adaptability in the face of demand change, setbacks, and transitions 

Requirements:

• Must have active Top Secret Clearance.
• Bachelor's Degree in Geography, Geographic Information Systems (GIS), Computer Science, Earth Sciences, Engineering, IT-focused discipline, or equivalent work experience.
• 1+ years of GIS technical support
• Identify, articulate, and address solutions for customer issues related to the usage and performance of ArcGIS Online, ArcGIS Pro, ArcGIS Enterprise, and related technologies.
• Maintain comprehensive case documentation.
• Experienced developing Geospatial Products using Esri ArcGIS Desktop/Pro and web-based tools including ESRI Dashboards, Experienced Builder, Survey123, Web AppBuilder, StoryMaps, and mobile applications.
• Strong cartographic skills and visual interpretation of data.
• Provide geospatial support to clean, format, and analyze issues with geospatial data.
• Working knowledge of relational databases performing data collection, processing, analysis, modeling, and exploitation.
• Understanding of Esri Geodatabases and OGC service standards for geospatial data.
• Experience leveraging Python for performing GIS visualization, spatial data management, and GIS system administration tasks.
• Strong client-facing communication skills.
• Familiarity with Agile and Scrum methods.

Recommended Qualifications:

• Experience with Esri technology creating maps, performing spatial analysis, and configuring web applications.
• Strong understanding of geodatabases and underlying DBMS technology.
• Ability to communicate with customers of varying technical expertise in GIS and IT.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

Do you love your car? Use a dishwasher? Apera AI is revolutionizing how they're made. Our 4D Vision technology provides industrial robots with human-like vision and AI-powered intelligence, dramatically increasing reliability, speed, and accuracy in vision-guided robotic automation. We unlock factory performance, empowering automotive OEMs, Tier 1 suppliers, and other industrial manufacturers to achieve unmatched levels of productivity, quality, and cost savings. 
 
With hundreds of successful deployments across North America and a recent round of capital funding, Apera is growing fast and we’re looking for a driven, strategic Business Development Manager to help us expand into new accounts and markets.  
 
This is a remote role based in Akabama or near by states, with travel as needed to customer sites and events. 

What will I be doing?
 
You’ll be on the frontlines driving revenue growth by identifying and closing new business opportunities in the manufacturing automation space. Working with OEMs, integrators, end users, and distribution partners, you’ll uncover use cases where Apera’s 4D Vision can add transformational value. You’ll also leverage our AI-powered Sales Tech Stack to improve prospecting, qualify opportunities, and shorten sales cycles. 

Major Objectives 

1. Acquire and Close New Business 

Within the first 6–12 months, generate a pipeline of qualified leads and close high-value deals across key verticals. Use AI-enabled lead generation and CRM tools to increase efficiency and conversion rates. Consistently meet or exceed assigned revenue targets while preserving profitability.

2. Grow Strategic Accounts 

Expand business within existing accounts by identifying additional applications for Apera’s technology. Partner with engineering and application teams to develop tailored solutions. Use predictive analytics and CRM data to guide renewal, upsell, and cross-sell opportunities.

3. Drive Market Penetration Through Strategic Sales Execution 

Design and implement go-to-market strategies aligned with company growth goals. Build and manage partnerships with OEMs, integrators, and other key stakeholders. Provide quarterly performance reports that include KPIs like pipeline growth, win rates, and customer expansion.

Critical Key Results

1. Conduct Market Analysis 

Within 60 days, complete a detailed analysis of customer segments, competitors, and territory dynamics. Use AI tools to identify emerging trends and develop data-backed insights that inform targeting strategies.

2. Collaborate with Technical Teams to Deliver Value 

Partner with Application Engineering to shape client-specific solutions. Use collaborative platforms to streamline proposal creation and ensure seamless handoff from sale to execution.

3. Lead Project Management for Key Sales Wins 

For major deals, oversee execution timelines and stakeholder alignment to ensure successful implementation. Provide ongoing updates and manage client expectations proactively.

4. Launch Growth Initiatives 

Within 12 months, lead a strategic market expansion initiative—such as penetrating a new vertical, securing a major partnership, or running a promotional campaign. Track and report on ROI and impact.

5. Maximize Customer Retention and Satisfaction 

Monitor customer satisfaction through structured feedback loops. Rapidly resolve challenges using root cause analysis and proactive communication. Cultivate long-term relationships that generate referrals and renewals.

About You 

You’re a proven business development professional with 4+ years of success in technical sales. You’ve sold into manufacturing or automation environments and know how to speak the language of engineers and operations leaders. You’re self-directed, curious, and thrive in fast-paced environments where the path isn’t always laid out for you. 

You likely have: 

• A background in engineering or technical sales (degree preferred, but not required) 
  
  
• Strong and consistent track record of exceeding quota 
  
  
• Experience selling robotics, machine vision, or complex automation systems
  
  
• A consultative, trust-based sales approach that resonates with technical buyers
  

What do we offer?

• A chance to make a difference. Aperians are friendly, smart, and driven to build amazing products; we tackle challenges as a team, we are close-knit and scrappy. Our teams are motivated, talented, hardworking and have both an intrapreneurial and entrepreneurial spirit. We enjoy making a large impact, solving challenging problems rooted in real-world robotic vision optimization using science, imagination, creativity, and persistence.
  
  
• Build your skills. Build your career. We don’t just promise opportunities. We back them with personalized development plans, annual learning budgets, regular individual and team upskilling, and time dedicated to innovation. Come for the mission, stay for the mastery.
  
  
• Equity That Empowers: A Rare Opportunity to Own What You Help Build. At Apera AI, equity isn’t just a benefit, it’s a belief system grounded in fairness, unity, and shared success. Every Aperian receives a meaningful ownership stake from day one, because those creating value should share in the rewards. While traditional companies reserve equity for a privileged few, we extend it to all employees. We’ve already gained considerable traction in transforming how manufacturers use AI and robotics. Join a mission-driven team where your ideas matter, your work shapes industries, and your ownership grows with every win. This is your invitation to be part of something rare: a company that shares both purpose and upside.
  
  
• Straightforward compensation. At Apera AI, we believe that transparency and fairness are key to building a thriving team. For this BDM role, we offer a competitive base salary range of $90,000 to $110,000 USD and OTE of $175,000 to $210,000 per year.

This range reflects the base and OTE for a highly qualified candidate. The final offer will depend on a range of factors including your unique skills, experience, intellectual contributions to team diversity, and the value you bring to our vision of transforming industrial automation with AI-powered vision systems.

What You'll Do

Your Impact

At Axon, we’re transforming public safety with technology that saves lives. As an Account Executive for Fixed License Plate Recognition (LPR) Cameras, you’ll be the subject matter expert partnering with Key Account Leaders (KALs) to deliver cutting-edge, integrated LPR solutions to law enforcement agencies across the country. You’ll play a critical role in expanding our reach, unlocking new revenue, and helping agencies solve real-world problems through advanced vehicle recognition and data-driven policing.

What You’ll Do

• Lead LPR Sales Strategy: Drive sales of Axon’s Fixed LPR cameras by identifying use cases, crafting tailored solutions, and closing deals in collaboration with Key Account Leaders.
• Be the Technical Expert: Act as the go-to resource for LPR product knowledge, implementation logistics, data workflows, and competitive differentiation.
• Support Complex Sales Cycles: Partner with KALs to engage decision-makers, RFPs, and drive long-term strategic opportunities within large public safety agencies.
• Deliver Demos & Field Proofs: Coordinate and deliver compelling product demonstrations, pilots, and customer education sessions to showcase the impact of Axon’s LPR technology.
• Collaborate Cross-Functionally: Work closely with Product, Engineering, Legal, Customer Success, and Field Sales to ensure smooth pre-sales and post-sale transitions.
• Champion the Customer Voice: Bring field insights back to internal teams to improve product-market fit and deliver long-term customer value.

What You Bring

• 5+ years of experience in B2B sales, ideally in public safety, SaaS, or smart infrastructure
• Proven track record of managing long, multi-stakeholder sales cycles and exceeding quota
• Strong technical aptitude — comfortable explaining camera systems, data integrations, and cloud software to both IT and non-technical users
• Experience collaborating with Key Account Executives or sales teams on strategic accounts
• Deep understanding of the public safety/government procurement landscape, including RFPs, budgets, and grants
• Excellent communication and storytelling skills — both written and verbal
• High integrity, mission alignment, and the ability to build trust with law enforcement customers
• Willingness to travel 30–50% to customer sites, events, and demos

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Job Summary

This role is focused on end-to-end exploit development for real-world targets. The specialist will design, develop, and validate novel vulnerability discovery and exploitation capabilities against complex software and systems. Work is conducted at the operating system, binary, and micro-architectural levels, with a strong emphasis on creating new technical capabilities. Success in this position requires the ability to independently translate an under-defined mission objective into a concrete, technically novel capability and the comfort of operating with minimal supervision, incomplete problem definitions, and delayed feedback.

Education, Experience, Knowledge, Skills, and Abilities

• Design, develop, and validate novel vulnerability discovery and exploitation capabilities.
• Conduct expert reverse engineering of binaries (x86-64, ARM64, etc.) using industry-standard tools.
• Identify and exploit real-world vulnerabilities such as Use-after-free, Type confusion, Integer truncation, and Buffer overflow.
• Demonstrate ability to discover new, novel vulnerabilities in complex systems.
• Rapidly understand current vulnerability research and apply findings to identify new instances of vulnerability classes.
• Employ both manual analysis and automated techniques (e.g., fuzzing) for vulnerability discovery.
• Code and debug complex functions in C, Python, and Assembly (x86-64, ARM, etc.).
• Independently manage and execute research objectives, including scoping, research, experimentation, validation, and iteration.
• Travel to customer sites as required.
• Perform on-site for extended periods of time.

Education, Experience, Knowledge, Skills, and Abilities

• Exploit Development:
• Expertise in reverse engineering of binaries (x86-64, ARM64, etc) using tools such as Binary Ninja, Ghidra, or IDA Pro.
• Precise understanding of stack and heap objects and exploit-relevant vulnerabilities (e.g., Use-after-free, Type confusion, Integer truncation, Buffer overflow).
• Vulnerability Discovery:
• Demonstrated ability to discover new vulnerabilities, not just exploit known ones.
• Experience with both manual analysis and automated techniques (e.g., fuzzing).
• Languages:
• Ability to code and debug C, Python, and Assembly (x86-64, ARM, etc).
• Research Ownership & Autonomy:
• Ability to independently translate an under defined mission objective into a concrete, technically novel capability.
• Comfort operating with minimal supervision.
• Clearance & Logistics:
• TS/SCI clearance required (inactive SCI acceptable if SCI-clearable).
• Ability to travel to customer sites as required.

Working Conditions and Physical Requirements

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
Sitting and / or standing - Must be able to remain in a stationary position 50% of the time
Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.
Environment - remote, work-from-home with travel to customer location in Alabama to perform work in cleared spaces.

Pay Range Disclosure

At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent. The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business.

The national estimate for the current base range for the position is $154,800 - $193,500.

This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Echo – Deployment Strategist

On-Site: Huntsville, Alabama

Reports to: Head of Delivery

Direct reports: 1–6 Deltas/FDEs per hub

Travel: 0-10% travel expected

At PVM, we serve those who serve, as a Palantir ally for mission impact. We are a veteran-founded, Palantir Vanguard partner and the only small business providing services in that tier. Which means helping our government partners tackle real problems in National Security, Readiness, and Space, not building shelfware.

Help Us Build PVM's Hub

This role is an opportunity to take a front seat in PVM’s new hub – you’ll have front-row proximity to mission, direct mentorship from Palantir experts, and a clear growth path as you get in early while we are building the hub from the ground up. You’ll be working in small, senior teams with real autonomy and be able to truly own your work without the bureaucracy you may find at large companies.

About the Role

You are the CEO of your Portfolio/Hub. You own the mission outcome, the revenue, the product vision, and the team that delivers it end to end.

At PVM an Echo doesn’t just “manage” a deployment. You own your customer’s mission and the overall success of the programs in your portfolio. You own the product vision for your customer, craft the MVP thesis that actually moves the needle, set clear team priorities, ship production-grade solutions at speed, and drive user adoption until the platform is the heartbeat of the mission. Echoes are both facilitators and value amplifiers, combining deep platform expertise with exceptional interpersonal skills, as well as leadership, to deliver real impact for customers. Echoes demonstrate boldness, challenge assumptions, and prioritize customer obsession and measurable outcomes.

Other Cool Names You Might Wear

Mission Owner

Product Lead/Manager

What “Own It” Looks Like Here

• Own 100% of mission success and revenue growth for your portfolio measured as % of the Palantir boutique market.
• Own the product vision for your customer; you decide what the platform needs to become to solve their hardest problems.
• Craft the MVP Thesis; the single-page north-star document that aligns stakeholders, justifies investment, and scopes what we build first.
• Set team priorities weekly; you run the stand-up, own the backlog, and protect the team from scope creep and distraction.
• Drive user adoption until power users are building their own apps and the customer can’t imagine life without Foundry.
• Decompose chaos into ontologies, pipelines, Workshop/Object Explorer apps, Quiver, Code Repos, and AIP chains that get used every day.
• Drive expansion, cross-sell, and upsell revenue within your primary customer stakeholder’s network and any pre-assigned accounts by leveraging technical intimacy, trusted delivery outcomes, and deep understanding of PVM capabilities.
• Co-create reusable accelerators and PVM University content with your Deltas so we never rebuild the wheel.
• Anticipate and kill blockers before they slow momentum. Technical, cultural, political, or financial.
• Own the delivery lifecycle from onboarding through sustainment, with a focus on continuous improvement and feedback loops

You’ll Thrive Here If

• Former Palantir Echo / Deployment Strategist / Dev (you already know what elite deployment feels like) or demonstratable deep Palantir platform expertise.
• Feel rooted in your community; you’re close to the people, challenges, and missions shaping life in your portfolio/hub.
• Proven ability to own product vision and drive expansion inside government accounts.
• You can brief a 3-star, write an MVP thesis, debug a pipeline, and run a retro in the same day.
• Are Mission & Outcome Obsessed – you care more about results than slideware
• Own It – you see a problem, you fix it; no one needs to hand you a ticket
• Believe We Are Better Together – small, senior teams are greater than lone heroes
• Keep It Real – straight talk, no politics, no drama
• Its simple: Don’t be a jerk.
• Active clearance (or immediate eligibility).
• Palantir Foundry experience is highly desired
• Military/Special Operation/Law Enforcement favored but not required for all positions.

What You’ll Get In Return

• A front-row seat at our new hub/portfolio, not a back-row seat on a bloated contract
• Direct mentorship from Palantir experts and a clear path to hub lead roles
• The agility of a small business with the credibility of a top-tier Palantir Vanguard partner
• A team that cares deeply about the mission and each other.

About PVM & Benefits

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients. Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth. Here are a few highlights of the advantages of being a part of the PVM community:

• Opportunities for growth and advancement
• Tuition/Training reimbursement
• Peer bonus program
• Remote and on-site positions available
• Unlimited PTO
• Flexible work schedule

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments. We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind: to help his fellow Shipmates solve the problems they were facing every day. Today, we continue to be driven by that same goal and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve.

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation. As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.

COMPANY OVERVIEW

HexArmor® is a leader in developing some of the most advanced PPE solutions. At HexArmor®, we believe safety is not a luxury – it’s a necessity. Since day one, we have worked hand-in-hand with our customers to deliver innovative and effective PPE solutions to keep their workers safe.

SUMMARY

The Regional Category Specialist is a product and category expert responsible for driving growth, adoption, and execution of HexArmor’s product portfolio within an assigned region. This role partners closely with Regional Sales Managers, Director of Sales, Marketing, Category and Product Management, and key distribution partners to expand category presence, support new product introductions, and influence end-user and distributor adoption through training, trials, and strategic category insights.

The ideal candidate combines deep PPE product knowledge, strong commercial acumen, and the ability to influence without direct authority across sales teams, distributor partners, and end users.

LOCATION

Primarily working out of a remote home office with expected travel into the region (Gulf Region). Home office location is flexible, with a preference for candidates located in the Atlanta, Orlando, Birmingham, Tampa, or Miami areas.

JOB DUTIES AND RESPONSIBILITIES

Category & Product Leadership

• Serve as the regional subject matter expert for Above The Neck (ATN) products (e.g., head protection, eye/face protection, hearing protection).
• Support category growth strategies aligned with HexArmor’s regional, national, and global product roadmap.
• Act as the voice of the customer and region by collecting competitive insights, usage trends, and unmet needs.
• Partner with Product Management and Category Management to support new product launches, pilots, and post-launch adoption.

Sales Enablement & Field Support

• Work alongside the Regional Sales Managers to drive category penetration and mindshare.
• Support key customer calls, plant walk-throughs, PPE assessments, and on-site product trials.
• Assist in converting competitive business through product demonstrations, technical comparisons, and value-based selling.
• Provide pre- and post-sale technical and application support.

Training & Education

• Conduct in-person and virtual product training for sales teams, distributors, and end users.
• Develop feedback and recommendations to improve training tools, product literature, and sales messaging.
• Ensure consistent product positioning and value proposition across the region.

Data, Reporting & Collaboration

• Track regional category performance, trial activity, and conversion results.
• Share insights with Sales Leadership, Product Management, and Marketing.
• Collaborate cross-functionally to ensure alignment between market needs and internal priorities.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business, Marketing, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in PPE, industrial safety, category management, product management, or technical sales.
• Strong understanding of distributor-based sales models.
• Experience supporting product launches, trials, or category growth initiatives.
• Ability to travel up to 50% within the assigned region.

SKILLS & COMPETENCIES

• Deep product and application knowledge in industrial safety/PPE.
• Strong presentation, training, and communication skills.
• Ability to influence and collaborate across sales, distributors, and internal teams.
• Strategic thinker with a hands-on, field-oriented mindset.
• Comfortable analyzing market data, competitive products, and customer feedback.
• Highly organized with strong time management and prioritization skills.

SUCCESS METRICS (First 12–18 Months)

• Increased category penetration and revenue growth within the assigned region.
• Successful execution of new product launches and regional trials.
• Improved distributor engagement and category adoption.
• Strong alignment and partnership with Regional Sales teams.

COMPENSATION

• Salary + Commission

HexArmor is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with dignity and respect. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

At HexArmor, we believe diversity in people and ideas makes us stronger. We are committed to attracting and retaining a diverse employee workforce honoring people’s experiences, perspectives, and cultural backgrounds. As one HexArmor community, we strive to create and maintain a working environment that is welcoming, inclusive, and impartial.

If you require a reasonable accommodation during the application or interview process, please let us know.

** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen and background check **