Agero
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About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Financial Analyst II position within Financial Planning and Analysis (FP&A) is needed to lead analysis and reporting for revenue and expenses which span the P&L. The person in this role will play a key role in managing financial systems required for reporting. They will also work in close partnership with the Senior Leadership Team to provide consistent forecasting on client revenue & expenses, providing detailed financial analysis that will aid in managing our profitability effectively. This person will be instrumental in our monthly close and annual planning process, as they will have reporting responsibilities which span the entire P&L. This role comes with significant opportunities for growth, assisting in strategic areas of the business where we are growing revenue quickly. The Financial Analyst II will report to the FP&A Finance Manager.
Key Outcomes:
- Comfortable working with operating key financial reporting tools like Jedox, the reporting software that the FP&A team uses to manage financial reporting.
- Ability to deliver timely and insightful reporting to both internal Finance partners and other business partners throughout Agero.
- Establishes and manages procedures, goals, and priorities relating to financial management, budget, forecast and/or accounting.
- Communicates consistently and effectively with various members of the Senior Leadership Team.
- Prepares various internal and external financial statements and reports.
- Provides guidance for the team in the areas of data organization and visualization using tools such as Sigma.
- Delivers insightful dashboards to internal customers, providing top level snapshots on key performance indicators.
- Reviews financial statements with management personnel of all levels, displaying curiosity about what drives the business.
- Assists in the yearly budgeting/forecast process.
Skills, Education and Experience:
- Degree in Finance, Accounting, or other Analytics majors preferred.
- 1-2 years’ of working as a Financial Analyst or other analyst type experience.
- Desire to be deep in the data and to help the team develop reports and insights from the financial information.
- Detail oriented, organized, strong communication skills, thrives in an autonomous work environment.
- Strong financial modeling capability.
- A strong sense of curiosity and ownership.
Hiring In:
United States: Massachusetts, New Hampshire, New York State, Georgia, Florida, North Carolina, Virginia
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
Provides primary mailroom, shipping and receiving support on a daily basis. Maintains a clean and functional office environment throughout the facility.
Key Outcomes:
- Picks up mail on a daily basis and delivers to the mail room for sorting and delivery. Receives, logs, delivers and documents receipt for all incoming deliveries.
- Sorts mail according to destination and type, such as returned letters, adjustments, bills, orders, and payments.
- Re-address undeliverable mail bearing incomplete or incorrect address.
- Examine outgoing mail for appearance and seal envelopes by hand or machine.
- Stamp outgoing mail by hand or with a postage meter.
- Distribute, scan and collect mail.
- Weigh mail to determine that postage is correct.
- Keep accurate records including USPS and Fed-Ex accounts.
- Orders mail and shipping supplies and maintains inventory levels.
- Trains and instructs associates on proper use of equipment.
- Operate company vehicles in a safe manner, obeying all traffic laws.
- Operate and troubleshoot multi-function printer (MFP) equipment, coordinates and schedules equipment repairs with vendors. Orders and tracks MFP Supplies.
- Order, stock and maintain office and coffee supply inventories.
- Works with cross-functional teams on the planning and set-up for meetings.
- Assists with building inspections, repairs and maintenance, moves and emergency procedures
Skills, Education and Experience:
EDUCATION: High school diploma\GED or equivalent experience.
EXPERIENCE: 2+ years related experience. Knowledge of multi-function printers and FedEx processes a plus. Basic computer skills (Microsoft Word, Excel, Outlook and Internet Explorer) are required. Experience with Google suite is preferred.
ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):
- Internal Customer Service: Demonstrates a service-oriented approach, actively meeting the needs of internal customers and providing exemplary support related to facilities.
- Adaptability & Agility: Is fast and flexible, effectively embracing change and demonstrating the ability to pivot and adjust quickly in response to new facilities challenges and priorities.
- Focus on Results: Consistently maintains a focus on results, driving tasks and projects to completion efficiently and effectively to ensure the optimal functioning of the facilities.
- Teamwork & Collaboration: Exhibits strong teamwork and collaboration skills, working effectively with colleagues and cross-functional teams to coordinate maintenance and facilities operations.
- Informing & Communication: Provides clear, timely, and reliable information, communicating proactively with stakeholders regarding facilities status, changes, and service updates.
- Reliability & Compliance: Is reliable and strictly adheres to set guidelines and routines in completing tasks, ensuring consistency and compliance in facilities operations.
- Continuous Improvement: Proactively pursues new ways of improving processes and facilities management practices, seeking efficiencies and enhancements.
- Detail Orientation & Organization: Possesses strong attention to detail and excellent organization skills, managing tasks, schedules, and documentation meticulously.
Decision Making: Demonstrates the ability to make sou
Hiring In:
-
This is an onsite role in Medford, MA
The anticipated closing date to submit applications for this role is June 1, 2026.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE!
We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.
Upcoming Start Dates:
| NEW HIRE CLASS | START DATE | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| CLASS A: | Monday, May 11th, 2026 |
9:00 am - 5:30 pm EST, M-F. (2 weeks) |
Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
| CLASS B: | Monday, June 8th, 2026 | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
| CLASS C: | Monday, June 22nd, 2026 | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time - To Be Determined. | Actual shift times are currently pending |
About the Role
As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.
What You'll Do
- Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
- Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
- De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
- Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
- Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.
Training and Schedules
- Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
- Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
- Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
- Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
- Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
- Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.
CLASS A:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, May 11th, 2026 | Friday, May 1st, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
- 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
- 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
- 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
- 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
- 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
- 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off
CLASS B:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 8th, 2026 | Friday, May 29th, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
CLASS C:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 22nd, 2026 | Friday, June 12th, 2026 at 5:00 pm EST | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
Pay, Benefits,and Career Growth
- Starting Pay: $16.25 per hour
- Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.)
- Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
- Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero.
- Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.
What We’re Looking For
- Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
- Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
- Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
- Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
- Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
- Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.
Position Requirements
- Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
- Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
- Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
- Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
- Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
- Background Check: Must successfully pass a criminal background screening.
- Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.
Remote Technology Requirements
To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.
Required Equipment & Specs:
- Computer: Personal desktop or laptop (manufactured in 2020 or later).
- Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
- Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
- Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
- Peripherals: Webcam and a usb-wired headset.
- Browser: Google Chrome (23+) or Mozilla Firefox (3+).
- Internet: Secure, wired high-speed connection (no Wi-Fi).
- Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
- Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.
Incompatible Devices (Not Allowed):
- Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job.
- Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
- Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
- Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
- Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.
Before Applying: Verify Your Windows Version:
As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.
- Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
- Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
- Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
- Upgrades are typically free and take only a few minutes.
The Hiring Process
Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.
The Step-by-Step Journey:
- Application: Submit your information through our careers page—it only takes a few minutes!
- Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
- The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
- Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
- Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
- Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.
Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA
WE WANT TO HEAR FROM YOU, APPLY TODAY!
If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.
Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP!
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE!
We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.
Upcoming Start Dates:
| NEW HIRE CLASS | START DATE | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| CLASS A: | Monday, May 11th, 2026 |
9:00 am - 5:30 pm EST, M-F. (2 weeks) |
Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
| CLASS B: | Monday, June 8th, 2026 | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
| CLASS C: | Monday, June 22nd, 2026 | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time - To Be Determined. | Actual shift times are currently pending |
About the Role
As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.
What You'll Do
- Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
- Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
- De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
- Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
- Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.
Training and Schedules
- Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
- Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
- Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
- Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
- Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
- Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.
CLASS A:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, May 11th, 2026 | Friday, May 1st, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
- 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
- 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
- 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
- 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
- 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
- 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off
CLASS B:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 8th, 2026 | Friday, May 29th, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
CLASS C:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 22nd, 2026 | Friday, June 12th, 2026 at 5:00 pm EST | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
Pay, Benefits,and Career Growth
- Starting Pay: $16.25 per hour
- Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.)
- Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
- Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero.
- Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.
What We’re Looking For
- Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
- Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
- Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
- Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
- Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
- Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.
Position Requirements
- Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
- Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
- Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
- Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
- Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
- Background Check: Must successfully pass a criminal background screening.
- Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.
Remote Technology Requirements
To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.
Required Equipment & Specs:
- Computer: Personal desktop or laptop (manufactured in 2020 or later).
- Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
- Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
- Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
- Peripherals: Webcam and a usb-wired headset.
- Browser: Google Chrome (23+) or Mozilla Firefox (3+).
- Internet: Secure, wired high-speed connection (no Wi-Fi).
- Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
- Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.
Incompatible Devices (Not Allowed):
- Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job.
- Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
- Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
- Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
- Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.
Before Applying: Verify Your Windows Version:
As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.
- Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
- Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
- Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
- Upgrades are typically free and take only a few minutes.
The Hiring Process
Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.
The Step-by-Step Journey:
- Application: Submit your information through our careers page—it only takes a few minutes!
- Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
- The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
- Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
- Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
- Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.
Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA
WE WANT TO HEAR FROM YOU, APPLY TODAY!
If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.
Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP!
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE!
We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.
Upcoming Start Dates:
| NEW HIRE CLASS | START DATE | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| CLASS A: | Monday, May 11th, 2026 |
9:00 am - 5:30 pm EST, M-F. (2 weeks) |
Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
| CLASS B: | Monday, June 8th, 2026 | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
| CLASS C: | Monday, June 22nd, 2026 | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time - To Be Determined. | Actual shift times are currently pending |
About the Role
As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.
What You'll Do
- Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
- Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
- De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
- Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
- Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.
Training and Schedules
- Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
- Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
- Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
- Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
- Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
- Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.
CLASS A:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, May 11th, 2026 | Friday, May 1st, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
- 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
- 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
- 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
- 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
- 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
- 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off
CLASS B:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 8th, 2026 | Friday, May 29th, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
CLASS C:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 22nd, 2026 | Friday, June 12th, 2026 at 5:00 pm EST | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
Pay, Benefits,and Career Growth
- Starting Pay: $16.25 per hour
- Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.)
- Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
- Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero.
- Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.
What We’re Looking For
- Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
- Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
- Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
- Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
- Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
- Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.
Position Requirements
- Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
- Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
- Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
- Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
- Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
- Background Check: Must successfully pass a criminal background screening.
- Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.
Remote Technology Requirements
To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.
Required Equipment & Specs:
- Computer: Personal desktop or laptop (manufactured in 2020 or later).
- Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
- Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
- Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
- Peripherals: Webcam and a usb-wired headset.
- Browser: Google Chrome (23+) or Mozilla Firefox (3+).
- Internet: Secure, wired high-speed connection (no Wi-Fi).
- Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
- Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.
Incompatible Devices (Not Allowed):
- Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job.
- Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
- Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
- Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
- Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.
Before Applying: Verify Your Windows Version:
As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.
- Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
- Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
- Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
- Upgrades are typically free and take only a few minutes.
The Hiring Process
Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.
The Step-by-Step Journey:
- Application: Submit your information through our careers page—it only takes a few minutes!
- Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
- The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
- Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
- Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
- Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.
Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA
WE WANT TO HEAR FROM YOU, APPLY TODAY!
If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.
Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP!
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE!
We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.
Upcoming Start Dates:
| NEW HIRE CLASS | START DATE | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| CLASS A: | Monday, May 11th, 2026 |
9:00 am - 5:30 pm EST, M-F. (2 weeks) |
Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
| CLASS B: | Monday, June 8th, 2026 | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
| CLASS C: | Monday, June 22nd, 2026 | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time - To Be Determined. | Actual shift times are currently pending |
About the Role
As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.
What You'll Do
- Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
- Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
- De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
- Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
- Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.
Training and Schedules
- Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
- Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
- Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
- Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
- Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
- Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.
CLASS A:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, May 11th, 2026 | Friday, May 1st, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
- 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
- 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
- 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
- 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
- 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
- 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off
CLASS B:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 8th, 2026 | Friday, May 29th, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
CLASS C:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 22nd, 2026 | Friday, June 12th, 2026 at 5:00 pm EST | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
Pay, Benefits,and Career Growth
- Starting Pay: $16.25 per hour
- Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.)
- Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
- Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero.
- Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.
What We’re Looking For
- Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
- Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
- Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
- Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
- Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
- Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.
Position Requirements
- Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
- Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
- Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
- Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
- Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
- Background Check: Must successfully pass a criminal background screening.
- Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.
Remote Technology Requirements
To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.
Required Equipment & Specs:
- Computer: Personal desktop or laptop (manufactured in 2020 or later).
- Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
- Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
- Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
- Peripherals: Webcam and a usb-wired headset.
- Browser: Google Chrome (23+) or Mozilla Firefox (3+).
- Internet: Secure, wired high-speed connection (no Wi-Fi).
- Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
- Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.
Incompatible Devices (Not Allowed):
- Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job.
- Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
- Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
- Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
- Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.
Before Applying: Verify Your Windows Version:
As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.
- Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
- Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
- Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
- Upgrades are typically free and take only a few minutes.
The Hiring Process
Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.
The Step-by-Step Journey:
- Application: Submit your information through our careers page—it only takes a few minutes!
- Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
- The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
- Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
- Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
- Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.
Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA
WE WANT TO HEAR FROM YOU, APPLY TODAY!
If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.
Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP!
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE!
We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.
Upcoming Start Dates:
| NEW HIRE CLASS | START DATE | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| CLASS A: | Monday, May 11th, 2026 |
9:00 am - 5:30 pm EST, M-F. (2 weeks) |
Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
| CLASS B: | Monday, June 8th, 2026 | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
| CLASS C: | Monday, June 22nd, 2026 | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time - To Be Determined. | Actual shift times are currently pending |
About the Role
As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.
What You'll Do
- Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
- Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
- De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
- Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
- Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.
Training and Schedules
- Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
- Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
- Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
- Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
- Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
- Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.
CLASS A:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, May 11th, 2026 | Friday, May 1st, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
- 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
- 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
- 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
- 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
- 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
- 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off
CLASS B:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 8th, 2026 | Friday, May 29th, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
CLASS C:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 22nd, 2026 | Friday, June 12th, 2026 at 5:00 pm EST | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
Pay, Benefits,and Career Growth
- Starting Pay: $16.25 per hour
- Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.)
- Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
- Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero.
- Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.
What We’re Looking For
- Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
- Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
- Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
- Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
- Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
- Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.
Position Requirements
- Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
- Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
- Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
- Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
- Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
- Background Check: Must successfully pass a criminal background screening.
- Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.
Remote Technology Requirements
To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.
Required Equipment & Specs:
- Computer: Personal desktop or laptop (manufactured in 2020 or later).
- Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
- Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
- Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
- Peripherals: Webcam and a usb-wired headset.
- Browser: Google Chrome (23+) or Mozilla Firefox (3+).
- Internet: Secure, wired high-speed connection (no Wi-Fi).
- Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
- Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.
Incompatible Devices (Not Allowed):
- Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job.
- Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
- Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
- Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
- Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.
Before Applying: Verify Your Windows Version:
As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.
- Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
- Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
- Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
- Upgrades are typically free and take only a few minutes.
The Hiring Process
Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.
The Step-by-Step Journey:
- Application: Submit your information through our careers page—it only takes a few minutes!
- Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
- The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
- Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
- Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
- Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.
Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA
WE WANT TO HEAR FROM YOU, APPLY TODAY!
If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.
Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP!
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE!
We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.
Upcoming Start Dates:
| NEW HIRE CLASS | START DATE | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| CLASS A: | Monday, May 11th, 2026 |
9:00 am - 5:30 pm EST, M-F. (2 weeks) |
Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
| CLASS B: | Monday, June 8th, 2026 | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
| CLASS C: | Monday, June 22nd, 2026 | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time - To Be Determined. | Actual shift times are currently pending |
About the Role
As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.
What You'll Do
- Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
- Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
- De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
- Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
- Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.
Training and Schedules
- Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
- Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
- Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
- Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
- Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
- Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.
CLASS A:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, May 11th, 2026 | Friday, May 1st, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
- 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
- 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
- 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
- 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
- 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
- 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off
CLASS B:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 8th, 2026 | Friday, May 29th, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
CLASS C:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 22nd, 2026 | Friday, June 12th, 2026 at 5:00 pm EST | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
Pay, Benefits,and Career Growth
- Starting Pay: $16.25 per hour
- Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.)
- Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
- Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero.
- Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.
What We’re Looking For
- Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
- Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
- Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
- Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
- Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
- Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.
Position Requirements
- Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
- Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
- Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
- Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
- Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
- Background Check: Must successfully pass a criminal background screening.
- Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.
Remote Technology Requirements
To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.
Required Equipment & Specs:
- Computer: Personal desktop or laptop (manufactured in 2020 or later).
- Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
- Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
- Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
- Peripherals: Webcam and a usb-wired headset.
- Browser: Google Chrome (23+) or Mozilla Firefox (3+).
- Internet: Secure, wired high-speed connection (no Wi-Fi).
- Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
- Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.
Incompatible Devices (Not Allowed):
- Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job.
- Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
- Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
- Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
- Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.
Before Applying: Verify Your Windows Version:
As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.
- Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
- Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
- Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
- Upgrades are typically free and take only a few minutes.
The Hiring Process
Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.
The Step-by-Step Journey:
- Application: Submit your information through our careers page—it only takes a few minutes!
- Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
- The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
- Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
- Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
- Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.
Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA
WE WANT TO HEAR FROM YOU, APPLY TODAY!
If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.
Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP!
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE!
We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.
Upcoming Start Dates:
| NEW HIRE CLASS | START DATE | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| CLASS A: | Monday, May 11th, 2026 |
9:00 am - 5:30 pm EST, M-F. (2 weeks) |
Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
| CLASS B: | Monday, June 8th, 2026 | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
| CLASS C: | Monday, June 22nd, 2026 | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time - To Be Determined. | Actual shift times are currently pending |
About the Role
As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.
What You'll Do
- Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
- Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
- De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
- Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
- Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.
Training and Schedules
- Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
- Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified.
- Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date.
- Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only.
- Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
- Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.
CLASS A:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, May 11th, 2026 | Friday, May 1st, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. Early Mornings & Days. | Start times between 4am and 10am EST |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off
- 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off
- 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off
- 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off
- 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off
- 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off
- 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off
CLASS B:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 8th, 2026 | Friday, May 29th, 2026 at 5:00 pm EST | 9:00 am - 5:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
CLASS C:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, June 22nd, 2026 | Friday, June 12th, 2026 at 5:00 pm EST | 1:00 pm - 9:30 pm EST, M-F. (2 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Eastern Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
Pay, Benefits,and Career Growth
- Starting Pay: $16.25 per hour
- Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.)
- Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
- Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero.
- Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.
What We’re Looking For
- Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations.
- Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions.
- Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies.
- Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens.
- Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience.
- Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately.
Position Requirements
- Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia.
- Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued.
- Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles.
- Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information.
- Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom.
- Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times.
- Background Check: Must successfully pass a criminal background screening.
- Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset.
Remote Technology Requirements
To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process.
Required Equipment & Specs:
- Computer: Personal desktop or laptop (manufactured in 2020 or later).
- Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer).
- Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed).
- Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space.
- Peripherals: Webcam and a usb-wired headset.
- Browser: Google Chrome (23+) or Mozilla Firefox (3+).
- Internet: Secure, wired high-speed connection (no Wi-Fi).
- Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms.
- Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication.
Incompatible Devices (Not Allowed):
- Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job.
- Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks.
- Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering.
- Software: VPNs, privacy/proxy services, or hosted/virtual PC services.
- Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft.
Before Applying: Verify Your Windows Version:
As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible.
- Check Your Version: Press the Windows Key + R, type "winver", and hit Enter.
- Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates.
- Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually.
- Upgrades are typically free and take only a few minutes.
The Hiring Process
Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match.
The Step-by-Step Journey:
- Application: Submit your information through our careers page—it only takes a few minutes!
- Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment.
- The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
- Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
- Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
- Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.
Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA
WE WANT TO HEAR FROM YOU, APPLY TODAY!
If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day.
Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP!
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Territory Account Manager (TAM) serves as the primary business owner and strategic partner for a defined portfolio of small-business and emerging clients. The TAM is responsible for the comprehensive management of clients in a defined territory, overseeing commercial retention, operational success, and strategic growth. Unlike roles solely focused on transactional support, the TAM exercises independent judgment to resolve support issues, formulate account strategies, and resolve complex operational challenges within their assigned territory. The individual acts as a full-service consultant, analyzing client needs to prescribe appropriate solutions while collaborating closely with regionally aligned internal teams.
Key Outcomes:
Client Acquisition & Program Adoption
- Proactively identify client needs within an assigned market to solicit enrollment in relevant products and services.
- Drive successful product activation and sustained adoption among new and existing key accounts.
- Provide training and post-activation support to ensure program success.
- Serve as an account management and program reinforcement resource for the assigned territory or region.
Strategic Relationship Management
- Cultivate and maintain strong relationships with client stakeholders to secure program buy-in and long-term partnership.
- Conduct data-backed business reviews for stakeholders, highlighting achievements and identifying strategic growth areas.
- Analyze client business objectives to recommend and pursue opportunities for cross-selling and upselling solutions.
Operational & Financial Support
- Evaluate and resolve billing discrepancies, assessing the commercial impact of financial disputes.
- Independently authorize credits or negotiate payment terms within established portfolio limits.
- Apply in-depth knowledge of product workflow to provide necessary support.
- Contribute to data reconciliation and audit projects as required.
Skills, Education and Experience:
EDUCATION: College degree in Business or equivalent work experience is required. Bachelor’s degree in Business Administration, Communications, or a related field is strongly preferred to support the requirement for analytical and commercial discretion.
EXPERIENCE: 2-4 years of experience in Account Management, B2B Consultative Sales, or Client Success. Demonstrated experience autonomously managing client relationships, analyzing data to drive decisions, and phone based selling.
ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):
- Lead Development: Demonstrates a foundational understanding of the sales process; capable of applying pipeline management techniques to cultivate and develop leads.
- Issue Resolution: Approaches daily client challenges with a helpful, solution-oriented mindset; effectively utilizes internal resources to resolve standard issues and knows when to escalate complex or ambiguous problems to leadership.
- Professional Communication: Communicates with clarity and empathy; capable of guiding client stakeholders through standard processes and facilitating constructive conversations regarding program inquiries or billing concerns.
- Data Utilization: Ability to pull, organize, and review standard performance metrics (e.g., usage data, NPS) to monitor basic account health, identify clear trends, and flag potential risks to senior team members.
- Cross-Functional Collaboration: As the internal support department work collaboratively with other departments (e.g., Sales, Product) to ensure the timely and accurate execution of client administrative and operational requests.
- Task Management & Accountability: Takes ownership of daily responsibilities and client deliverables; efficiently manages a high volume of tasks and adapts to workflow changes to support the team's broader activation goals.
WORKING RELATIONSHIPS: The role operates with guided autonomy, escalating complex commercial or operational issues to leadership. It collaborates frequently with internal product, marketing, and sales teams.
Hiring In:
-
United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia
The anticipated closing date to submit applications for this role is June 1, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Data Science / ML Engineering Manager is a critical leadership role responsible for managing a team of Data Scientists, ML Engineers, and Software Engineers focused on architecting, building, and operating the next-generation Dispatch Optimization platform. This role demands deep expertise in Data Science, Machine Learning, constrained Optimization (Operations Research), and scalable cloud-native service development.
You will drive scientific rigor and engineering excellence to transform model outputs into real-time, high-impact dispatch decisions that directly optimize cost efficiency and service levels.
Key Outcomes:
Team Development & People Management
- Leadership & Mentorship: Directly manage and foster a small and high-impact squad of Data Scientists, ML Engineers, and Optimization Specialists, providing expert technical guidance, mentorship, and day-to-day support.
- Talent Strategy: Attract, develop, and retain top talent in modeling, ML engineering, and cloud-native service development by cultivating a positive, inclusive, and collaborative high-performance team culture.
- Road-mapping & Project Management: Own the successful implementation and delivery of projects defined on the ML roadmap with the highest quality and on time. Define and implement robust Software Development Lifecycle (SDLC) processes tailored for ML and optimization (Agile/Scrum). Plan and manage platform feature development, including project estimation, risk management, and resource allocation.
Strategic Technical Direction & Delivery
- Scientific Strategy: Lead the process to define and select the optimal Data Science, Machine Learning, and Optimization strategy. This includes facilitating deep technical discussions within the team, reviewing and challenging proposed approaches, and making the strategic decision that balances scientific rigor (as assessed by the team), technical feasibility, and overall business impact.
- System Architecture & MLOps: Guide the design and implementation of end-to-end cloud-native Python services (batch/streaming) that execute constrained optimization algorithms and deliver low-latency, real-time dispatch decisions.
- Operationalize: Define and foster the MLOps strategy, ensuring the automation of model training, validation, A/B testing/rollout, and production monitoring using tools like SageMaker, Airflow, or similar industry platforms.
- Technical Excellence: Actively manage technical debt and ensure the prompt resolution of critical production issues by maintaining robust monitoring, alerting, and logging systems. Collaborate with Architecture to guide platform design and identify opportunities to integrate emerging technology trends.
Communication & Operational Rigor
- Communication: Partner effectively with Product, Operations, and Data Engineering teams. Clearly communicate complex technical findings, scientific trade-offs, and operational risks to non-technical stakeholders and executive leadership.
- Continuous Improvement: Establish metrics for product performance (e.g., NPS / cost telemetry), monitor operational health, identify failure modes, and drive rapid iteration cycles based on empirical data.
- Operational Compliance: Maintain rigorous operational standards, manage platform development and deployment costs, and ensure security and regulatory compliance activities, including external audits and system documentation
Skills, Education and Experience:
EDUCATION: Bachelor's Degree (Master's preferred) in Computer Science, Computer Engineering, Data Science, Operations Research, or a closely related quantitative field.
EXPERIENCE:
- 6+ years relevant experience in Data Science, ML Engineering, or Operations Research, with significant experience transitioning research models into production-grade, scalable systems.
- 2+ years proven experience in engineering management or a similar technical leadership role, specifically managing Data Science or ML Engineering teams.
- Demonstrated track record of successfully leading and shipping complex DS/ML and Optimization projects (e.g., dispatch platforms, real-time decision engines) that delivered measurable business value.
- Experience managing and operating 24x7 real-time information systems and/or technical operations.
ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):
- Technical Expertise: Deep understanding of Data Science, ML techniques (e.g., XGBoost, PyTorch, Transformers), optimization methods (MIP/Linear/Stochastic), and architectural requirements for low-latency, real-time decision services. Skilled in Python, SQL, and Cloud (AWS) MLOps and Data pipelines (Airflow, SageMaker, or equivalents).
Leadership and Team Management: Proven ability to inspire, lead, mentor, and hire specialized DS/ML talent, fostering a collaborative, data-driven environment.
- Project Management: Expertise in project estimation, planning, and risk management within an Agile/Scrum framework, including defining and driving technical roadmaps.
- Communication: Exceptional ability to partner with cross-functional stakeholders (Product, Ops) and present scientific and operational findings to executive audiences.
Innovation and Trend Awareness: Proactively identifies, evaluates, and champions emerging Machine Learning models and research paradigms (e.g., LLMs, Generative AI, Causal Inference, Foundation Models) and assesses their direct potential to solve critical business problems or unlock new product capabilities.
WORKING RELATIONSHIPS: Collaborates with cross-functional teams, including engineering, product management, QA, and operations. Communicates regularly with senior leadership and external stakeholders as needed.
ADDITIONAL REQUIREMENTS: Flexibility to adapt to changing priorities and fast-paced environments. Availability for occasional travel or extended hours as required for project deadlines production incidents and critical issues.
Hiring In:
-
United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New Mexico, New York State, North Carolina, Tennessee, Virginia, Texas, Colorado.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Virginia
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Virginia
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings..
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Virginia
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Virginia
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is Mayl 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Massachusetts
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Massachusetts
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Massachusetts
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Massachusetts
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Massachusetts
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Business Development Manager is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Colorado
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Market Development Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Colorado
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Colorado
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Business Development Manager is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Colorado
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
Agero’s Motor Club handles millions of roadside events every year. We’re piloting a next-gen Dispatch System that fuses short and long-term horizon optimizers to decide who gets which job, when, and why.
You will be instrumental in developing, evaluating and productionizing this system, building out the prediction models, incorporating them into the optimizer and leading the team to a successful outcome.
Key Outcomes:
- Architect & ship: Design end-to-end Python services (batch + streaming) that ingest model outputs, run constrained optimization, and surface real-time dispatch decisions.
- Model & simulate: Build/extend ML models (gradient-boosting, deep learning, OR-Tools) and run time-horizon simulations to quantify cost vs. service-level trade-offs.
- Operationalize: Automate training, validation, A/B rollout, and monitoring (SageMaker / Airflow).
- Lead & collaborate: Partner with Product, Ops, and Data Engineering; mentor a small squad of ML engineers; present findings to execs.
- Continuously improve: Instrument NPS / cost telemetry, identify failure modes, and iterate.
Skills, Education, & Experience:
- 6 + yrs experience in ML Engineering with ownership of production systems.
- Expert-level Python.
- Hands-on optimization (Mixed Integer Programming / Linear Optimization / Stochastic Optimization) and modern ML (XGBoost, PyTorch).
- Proven record designing cloud-native pipelines on AWS, GCP or Azure (AWS).
- Strong SQL, feature-store design, and data-quality mindset.
Nice to Haves:
- Experience with dispatch, logistics, or supply-demand marketplaces.
- Familiarity with Monte-Carlo tree search, multi-agent simulation, or hierarchical RL.
- Prior work balancing short-term incentives against long-term KPIs (e.g., LTV, NPS)
- Ability to translate business objectives into mathematically rigorous experiments.
Sound like a fit? Reach out with a link to your GitHub or a brief project write-up.
Hiring In:
- United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, NY, TN, VA, CO, TX
The anticipated closing date to submit applications for this role is May 18th, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Please note: this is not an open position; this posting will allow us to gather your contact information to communicate with you on updates regarding role openings & company news.
Are you ready to embark on a journey that will redefine your career path? We're on the hunt for passionate and dynamic individuals to become a part of our vibrant talent community. If you're seeking more than just a job – if you're hungry for a challenge, eager to learn, and excited to make a real impact – then look no further.
What You'll Do:
As a member of our talent community, you'll be the first to know about updates pertaining to our business, industry and new career opportunities. Whether you are actively looking or passively curious, we are interested in sharing our story and laying out the opportunities for you. If you’re interested in building your skill set – and your career – at a company with a real-world mission, you're in the right place!
Why You'll Love It Here:
Innovative Environment: We foster an environment that encourages innovation, welcomes new ideas, and rewards forward thinking. Your creativity will flourish in our dynamic and collaborative setting.
Impactful Work: Your contributions won't go unnoticed. Join us and be a part of projects that are shaping industries, influencing trends, and making a real difference in the world.
What We're Looking For:
If you're passionate, adaptable, and eager to take on challenges, you're exactly who we're seeking. Whether your expertise lies in technology, design, marketing, or any other field, your unique perspective is what we value.
As a member of our Talent Community, you will be kept up to date on company news, industry updates, and new job opportunities.
How to Join:
Ready to be a part of something bigger? To join our talent community and unlock a world of opportunities, simply apply below and let your journey begin. Get ready to redefine your limits, challenge the status quo, and unleash your potential.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Please note: this is not an open position; this posting will allow us to gather your contact information to communicate with you on updates regarding role openings & company news.
Are you seeking a career that's not just a job, but an opportunity to connect, problem-solve, and make a real impact? Look no further – we're searching for dedicated individuals like you to join our thriving call center talent community. If you're ready to unleash your potential in a fast-paced and rewarding environment, this is the place for you.
What You'll Do:
As a member of our call center talent community, you'll be at the forefront of providing top-notch support to our customers. You'll be the problem-solver, the friendly voice on the other end of the line, and the expert who turns challenges into solutions. Whether you're a seasoned pro, or new to the world of customer service, you'll have the chance to develop your skills, enhance your communication, and grow within our community.
Why You'll Love It Here:
Dynamic Atmosphere: You'll thrive in an environment where teamwork is celebrated, and your contributions make a real difference in customers' lives!
Continuous Growth: We're invested in your success. Through training, coaching, and mentoring, you'll have the tools you need to develop both personally and professionally.
Impactful Conversations: Every call is an opportunity. Join us to engage with a diverse range of customers, address their needs, and leave a positive impression that lingers long after the conversation ends.
What We're Looking For:
Whether you've worked in customer service for years or are looking to launch your career, we want to hear from you. If you're empathetic, a great communicator, and excited to contribute to our team, we encourage you to apply.
How to Join:
Are you ready to embark on a fulfilling journey in customer service? To become a part of our call center talent community, simply fill out some information below and get ready to be the voice that matters, the problem-solver that shines, and the customer service champion that we're looking for.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Data Science / ML Engineering Manager is a critical leadership role responsible for managing a team of Data Scientists, ML Engineers, and Software Engineers focused on architecting, building, and operating the next-generation Dispatch Optimization platform. This role demands deep expertise in Data Science, Machine Learning, constrained Optimization (Operations Research), and scalable cloud-native service development.
You will drive scientific rigor and engineering excellence to transform model outputs into real-time, high-impact dispatch decisions that directly optimize cost efficiency and service levels.
Key Outcomes:
Team Development & People Management
- Leadership & Mentorship: Directly manage and foster a small and high-impact squad of Data Scientists, ML Engineers, and Optimization Specialists, providing expert technical guidance, mentorship, and day-to-day support.
- Talent Strategy: Attract, develop, and retain top talent in modeling, ML engineering, and cloud-native service development by cultivating a positive, inclusive, and collaborative high-performance team culture.
- Road-mapping & Project Management: Own the successful implementation and delivery of projects defined on the ML roadmap with the highest quality and on time. Define and implement robust Software Development Lifecycle (SDLC) processes tailored for ML and optimization (Agile/Scrum). Plan and manage platform feature development, including project estimation, risk management, and resource allocation.
Strategic Technical Direction & Delivery
- Scientific Strategy: Lead the process to define and select the optimal Data Science, Machine Learning, and Optimization strategy. This includes facilitating deep technical discussions within the team, reviewing and challenging proposed approaches, and making the strategic decision that balances scientific rigor (as assessed by the team), technical feasibility, and overall business impact.
- System Architecture & MLOps: Guide the design and implementation of end-to-end cloud-native Python services (batch/streaming) that execute constrained optimization algorithms and deliver low-latency, real-time dispatch decisions.
- Operationalize: Define and foster the MLOps strategy, ensuring the automation of model training, validation, A/B testing/rollout, and production monitoring using tools like SageMaker, Airflow, or similar industry platforms.
- Technical Excellence: Actively manage technical debt and ensure the prompt resolution of critical production issues by maintaining robust monitoring, alerting, and logging systems. Collaborate with Architecture to guide platform design and identify opportunities to integrate emerging technology trends.
Communication & Operational Rigor
- Communication: Partner effectively with Product, Operations, and Data Engineering teams. Clearly communicate complex technical findings, scientific trade-offs, and operational risks to non-technical stakeholders and executive leadership.
- Continuous Improvement: Establish metrics for product performance (e.g., NPS / cost telemetry), monitor operational health, identify failure modes, and drive rapid iteration cycles based on empirical data.
- Operational Compliance: Maintain rigorous operational standards, manage platform development and deployment costs, and ensure security and regulatory compliance activities, including external audits and system documentation
Skills, Education and Experience:
EDUCATION: Bachelor's Degree (Master's preferred) in Computer Science, Computer Engineering, Data Science, Operations Research, or a closely related quantitative field.
EXPERIENCE:
- 6+ years relevant experience in Data Science, ML Engineering, or Operations Research, with significant experience transitioning research models into production-grade, scalable systems.
- 2+ years proven experience in engineering management or a similar technical leadership role, specifically managing Data Science or ML Engineering teams.
- Demonstrated track record of successfully leading and shipping complex DS/ML and Optimization projects (e.g., dispatch platforms, real-time decision engines) that delivered measurable business value.
- Experience managing and operating 24x7 real-time information systems and/or technical operations.
ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):
- Technical Expertise: Deep understanding of Data Science, ML techniques (e.g., XGBoost, PyTorch, Transformers), optimization methods (MIP/Linear/Stochastic), and architectural requirements for low-latency, real-time decision services. Skilled in Python, SQL, and Cloud (AWS) MLOps and Data pipelines (Airflow, SageMaker, or equivalents).
Leadership and Team Management: Proven ability to inspire, lead, mentor, and hire specialized DS/ML talent, fostering a collaborative, data-driven environment.
- Project Management: Expertise in project estimation, planning, and risk management within an Agile/Scrum framework, including defining and driving technical roadmaps.
- Communication: Exceptional ability to partner with cross-functional stakeholders (Product, Ops) and present scientific and operational findings to executive audiences.
Innovation and Trend Awareness: Proactively identifies, evaluates, and champions emerging Machine Learning models and research paradigms (e.g., LLMs, Generative AI, Causal Inference, Foundation Models) and assesses their direct potential to solve critical business problems or unlock new product capabilities.
WORKING RELATIONSHIPS: Collaborates with cross-functional teams, including engineering, product management, QA, and operations. Communicates regularly with senior leadership and external stakeholders as needed.
ADDITIONAL REQUIREMENTS: Flexibility to adapt to changing priorities and fast-paced environments. Availability for occasional travel or extended hours as required for project deadlines production incidents and critical issues.
Hiring In:
-
United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New Mexico, New York State, North Carolina, Tennessee, Virginia, Texas, Colorado
The anticipated closing date to submit applications for this role is May 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Virginia
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is April 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Field Account Executive is responsible for driving new business development and expanding the organization’s footprint within assigned regional territories. Reporting to the Sales Manager, this role focuses on generating new opportunities, promoting our roadside assistance technology and call center solutions, and managing the early-to-mid stages of the sales cycle. The Business Development Representative serves as the frontline ambassador for the organization, directly engaging with prospective clients in the field to understand their operational needs, present value-driven solutions, and contribute to the overall revenue growth of the sales team.
Key Outcomes:
- Execute proactive business development campaigns and territory plans to identify, qualify, and engage prospective B2B clients in the field.
- Conduct regular site visits, face-to-face meetings, and virtual presentations to demonstrate the value of the organization’s technological solutions and call center services.
- Manage the end-to-end sales pipeline for assigned regional accounts, from initial outreach and discovery to proposal delivery and contract execution.
- Maintain meticulous records of all field activities, pipeline progression, and customer interactions within the organization's CRM system.
- Collaborate closely with the Sales Manager and internal support teams (Marketing, Operations) to align field messaging with broader corporate strategies and product capabilities.
- Gather and relay market feedback, competitor activities, and emerging customer needs to internal stakeholders to aid in continuous product and service improvement.
- Prepare and present tailored commercial proposals, utilizing standard pricing models and financial frameworks to ensure mutually beneficial client agreements.
Skills, Education and Experience:
- 1 to 3 years of related experience in sales, business development, marketing, or a customer-facing relationship role.
- College degree in Business or equivalent work experience is required
- Authentic Relationship Building: Cultivates natural, trusting connections with prospects and internal peers, utilizing strong interpersonal awareness and high emotional intelligence (EQ) to navigate diverse client environments.
- Resilient Drive & Initiative: Demonstrates a self-starting, highly energized approach to business development, maintaining focus, motivation, and a positive outlook when faced with setbacks or long sales cycles.
- Collaborative Team Mindset: Balances professional confidence with humility, actively contributing to a supportive team culture and recognizing that collective success is as important as individual achievement.
- Organized Problem Solving: Approaches customer operational challenges with a detail-oriented mindset, gathering relevant facts to propose practical, tailored solutions.
- Engaging Communication & Influence: Exhibits strong professional presence and persuasive communication skills, adapting messaging to resonate effectively with various stakeholders.
- Commercial & Financial Acumen: Applies a functional understanding of fundamental business and financial principles to communicate return on investment (ROI) and value propositions clearly.
- Customer-Centric Technology Aptitude: Leverages data, CRM platforms, and marketing insights effectively to understand customer needs and streamline the field sales workflow.
WORKING RELATIONSHIPS: This position reports directly to the Field Sales Manager. The Business Development Representative works collaboratively with internal Marketing, Operations, and Sales Support teams. Externally, this role interacts daily with prospects, existing clients, and industry partners within the assigned field territory.
ADDITIONAL REQUIREMENTS: Must possess a valid driver’s license and be willing to travel extensively within the assigned regional territory (frequent local/regional travel, up to 90% depending on the market) to conduct in-person client meetings and attend industry events.
Hiring In:
- United States: Colorado
Note: Commission details reflect our current variable compensation plan. We periodically evolve these plans to stay market-competitive; final terms are governed by the formal plan document provided upon hire.
The anticipated closing date to submit applications for this role is April 25th. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
Onsite, Total Case Specialist, Kia Care (Customer Service Rep)
Share this job
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
AGERO IS NOW HIRING FOR MULTIPLE UPCOMING ONSITE, IN-PERSON TRAINING CLASSES IN CONSUMER AFFAIRS!
We are currently hiring for Onsite Total Case Specialists to take inbound calls in our Consumer Affairs department for Kia Care. In this role, you will handle vehicle-related inquiries, provide technical support, and resolve complex customer issues with exceptional care.
* This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. Associates hired for this role are expected to work onsite
Upcoming Start Dates:
| NEW HIRE CLASS | START DATE | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| CLASS A: | Monday, May 18th, 2026 |
8:00 am - 4:30 pm CST, M-F. (6 weeks) |
Full Time. Afternoons/Evenings. | 11:00 am to 7:30 pm CST |
| CLASS B: | June: To Be Determined. | 8:00 am - 4:30 pm CST, M-F. (6 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
About the Role
As a Total Case Specialist in Kia Consumer Affairs, you’ll handle a wide range of customer cases related to vehicle concerns—from warranty coverage and repair assistance to service campaigns, technical support, and dealership issues. Customers may reach out with general questions or in stressful situations, and your role is to provide calm, empathetic guidance every time.
You’ll act as a trusted liaison between customers, dealerships, and Kia - ensuring customers receive the help they need and hang up feeling heard, valued, and confident in their connected technology and ownership experience.
Your Impact
- Elevate the Customer Experience: Deliver empathetic, personalized support that strengthens customer satisfaction and long-term loyalty.
- Build Brand Trust: Represent Kia with professionalism and care, reinforcing the brand’s reputation for reliability and service excellence.
- Drive Service Excellence: Facilitate smooth communication between customers, dealerships, and Kia to ensure timely, effective resolutions.
- Empower Customers: Help customers understand their vehicle’s features, warranty coverage, and available resources so they feel confident and informed in their ownership experience.
What You'll Do
- Manage a High Volume of Cases: Handle inbound calls and outbound follow-ups to resolve concerns, from troubleshooting Kia Connect and mobile app integration to navigating warranty coverage, repair assistance, and service campaigns.
- Be the Customer’s Voice: Serve as the bridge between customers, dealerships, Kia, and any third party vendors, ensuring smooth communication and empathetic solutions.
- De-escalate and Resolve: Listen actively, acknowledge concerns, and deliver calm, personalized support to frustrated callers while focusing on positive, lasting resolutions.
- Collaborate for Success: Partner with dealerships, Kia, and external & internal teams to resolve a range of issues related to in-car technology, subscription services, warranty coverage, and backordered parts.
- Document with Care: Record all case details and customer interactions accurately, ensuring timely follow-up and resolution.
- Provide Technical Guidance: Help customers troubleshoot vehicle features such as the Owner’s Portal, Bluetooth, infotainment, radio, and navigation with clear, step-by-step support.
- Navigate Digital Tools: Use web-based systems and CRM tools to manage workflows, coordinate service requests, and track case progress.
- Excel in our In-Person Contact Center: Thrive in an independent, performance-driven onsite office style environment where reliability, empathy, and consistent quality service are recognized and rewarded. Connect directly with your teammates, peers, and leaders while working face-to-face and online using Zoom and Google Chat. Team work and positive attitude required.
What We're Looking For
- Empathy in Action: You listen with care, respond with compassion, and support customers through stressful situations.
- Case Management & Multi-tasking Mastery: Manage multiple calls, dispatch requests, and systems efficiently. Able to speak to customers or providers on the phone, while typing detailed call notes, looking up information, and navigating multiple screens. You take ownership of your work, prioritize effectively, and follow through on every case.
- Strong Communicator: You set clear expectations, keep your word, and build trust through empathetic two-way communication.
- Problem-Solver & De-escalator: You stay calm under pressure, think critically, and offer innovative solutions.
- Customer Advocate: You go the extra mile to ensure concerns are fully understood and resolved.
- Computer Proficiency & Technical Support Skills: Skilled at navigating multiple digital tools and CRM software confidently. Able to type at least 45 wpm accurately on a computer keyboard. You’re comfortable troubleshooting infotainment, navigation, Bluetooth, and other vehicle technologies with clear step-by-step guidance.
Position Requirements
- Location: Must live in the state of TN (or KY) within 50 miles of our Clarksville contact center at 2971 International Blvd, Clarksville, TN 37040.
- Experience: 1+ year in customer service, sales, or technical support, including in-person retail, hospitality food service, or administrative support. Prior experience in a fast-paced contact center is preferred.
- Customer Focus: Genuine passion for helping others, with proven experience in customer-facing or support roles.
- Technical Skills: Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information.
- Professional Readiness: Thrive in a professional in-person contact center environment, collaborating effectively with peers and leaders.
- Flexibility: Availability for evenings, weekends, and peak times as needed.
- Background Check: Must pass a criminal background screening.
- Onsite Role: This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. Associates hired for this role are expected to work onsite
Pay, Benefits, & Career Growth
- Starting Pay: $16.50 per hour
- Bonus and Incentives: Opportunity to earn up to 4% semi-annual performance and attendance bonus + Shift differentials for working after 6pm and on weekends! ($1.75 to $2.50 per hour.)
- Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
- Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero.
- Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education.
Training and Schedules
- Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
- Location: This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. Associates hired for this role are expected to work onsite
- Mandatory Training: Each start date includes six weeks of mandatory paid training (Monday–Friday). Attendance is required and training schedules cannot be modified.
- Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. Weekends off.
- Full-Time Availability: This is a full-time position only.
- Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids.
- Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.
Upcoming new hire training classes:
CLASS A:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| Monday, May 18th, 2026 | Friday, May 1st, 2026 at 5:00 pm CST | 8:00 am - 4:30 pm CST, M-F. (6 weeks) | Full Time. Afternoons & Evenings. | 11:00 am - 7:30 pm CST |
Available production schedule options after training (all schedules listed in Central Standard time zone):
- 11:00 am to 7:30 pm: Sat|Sun off
CLASS B:
| START DATE | LAST DATE TO APPLY | TRAINING SCHEDULE | SHIFT TYPES | PRODUCTION SCHEDULES |
| June: TBD | 8:00 am - 4:30 pm CST, M-F. (6 weeks) | Full Time. To Be Determined. | Actual shift times are currently pending |
Available production schedule options after training (all schedules listed in Central Standard time zone):
- To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible.
- Kia Care Consumer Affairs Hours of Operation: 7:00 am to 8:00 pm CST. M-F.
The Hiring Process
Our process is transparent and highly conversational because we genuinely want to ensure Agero is the right fit for you too. We want to get to know you, your career goals, and why you love helping people - not just what’s on your resume! We’re looking for two-way communicators with strong and natural problem-solving skills who are eager to learn and grow with us, so let’s talk and see if we’re a good match for each other.
The Step-by-Step Journey:
- Application: Submit your information through our careers page—it only takes a few minutes!
- Computer Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 5-minute computer navigation/knowledge skills test.
- The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals.
- Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed.
- Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons.
- Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline.
Hiring Onsite in: Clarksville, TN
We Want to Hear From You!
If you are driven by a passion for helping others and are committed to going above and beyond to make a positive impact, join our contact center team to deliver exceptional customer assistance. Enjoy world-class training, ongoing support, and advancement opportunities. Help customers through complex situations, grow your career, and make a genuine difference.
Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Computer Skills Assessment! It only takes about 5 mins to complete and qualified candidates will be contacted to schedule an interview ASAP!
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
As an Instructional Designer on the Corporate Learning & Development team, you will champion the creation of innovative, engaging, and high-impact learning solutions that drive Agero’s business strategy forward. You’ll serve as a strategic partner to our L&D team, People Business Partners, and business leaders – translating organizational goals into immersive learning experiences.
Your focus will be on shaping non-technical skills and behaviors through modern, blended solutions across a variety of modalities (virtual instructor-led, self-directed, on-the-job, etc.). This role offers high visibility across all levels of the organization, giving you the platform to combine instructional expertise and strategic program management with emerging technologies – including AI – to build next-generation solutions.
Key Outcomes:
- Design and launch end-to-end learning experiences for an enterprise audience, partnering with stakeholders on the People team and SMEs throughout the business.
- Develop a variety of learning offerings: eLearnings, in-person and virtual instructor-led workshops, videos, AI-enabled practice scenarios, and other on-demand resources.
- Leverage AI tools to create personalized learning experiences, accelerate development, and enhance learner engagement.
- Enable seamless learning in the flow of work via leading edge program design, AI-enabled resources (i.e. NotebookLM), and creative integrations (i.e. Slack, LMS, project management tools).
- Be a creative asset for the L&D team, contributing design expertise to new and existing L&D programs and assets.
- Work collaboratively with subject matter experts and key stakeholders to conduct needs analysis and develop learning objectives
- Use performance, engagement and other data sources to prioritize work and drive continuous improvements
Skills, Education and Experience:
Skills
- Excellent written and verbal communication skills.
- Strong grasp of adult learning theory with knowledge of leading edge practices in organizational learning.
- Proficient in the use of Google Workspace, Zoom, Slack, Canva, Camtasia or other video editing software, Articulate, and AI-powered course/content authoring tools.
- Demonstrated ability to apply UX/UI principles to create intuitive learner journeys.
- Must be able to manage multiple creative workstreams simultaneously.
- Strong visual storytelling and design skills; portfolio of relevant sample content required at application.
Education
- Bachelor’s Degree
- Formal training in instructional design, adult learning theory, organizational development, or relevant specialized certifications as a plus.
Experience
- 5+ years of experience in a fast-paced technology or high-growth corporate environment with a proven track record of delivering high-impact learning programs.
- A diverse portfolio of high-production assets: eLearning, video, AI-enabled simulation, and instructor-led experiences.
- Demonstrated ability to design, build, launch, and scale learning opportunities.
- Experience measuring impact and iterating on programs based on data.
- Blended learning and on the job learning application is strongly preferred.
- Experience driving the adoption of new behaviors and tools across a distributed or hybrid workforce.
Hiring In:
-
United States: Massachusetts, New Hampshire
**This role requires being onsite in our Medford, MA HQ one day per week (Wednesdays). We offer free garage parking and are also accessible by the MBTA.
The anticipated closing date to submit applications for this role is April 27, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
As a Learning Experience Designer on the Corporate Learning & Development team, you will champion the creation of innovative, engaging, and high-impact learning solutions that drive Agero’s business strategy forward. You’ll serve as a strategic partner to our L&D team, People Business Partners, and business leaders – translating organizational goals into immersive learning experiences.
Your focus will be on shaping non-technical skills and behaviors through modern, blended solutions across a variety of modalities (virtual instructor-led, self-directed, on-the-job, etc.). This role offers high visibility across all levels of the organization, giving you the platform to combine instructional expertise and strategic program management with emerging technologies – including AI – to build next-generation solutions.
Key Outcomes:
- Design and launch end-to-end learning experiences for an enterprise audience, partnering with stakeholders on the People team and SMEs throughout the business.
- Develop a variety of learning offerings: eLearnings, in-person and virtual instructor-led workshops, videos, AI-enabled practice scenarios, and other on-demand resources.
- Leverage AI tools to create personalized learning experiences, accelerate development, and enhance learner engagement.
- Enable seamless learning in the flow of work via leading edge program design, AI-enabled resources (i.e. NotebookLM), and creative integrations (i.e. Slack, LMS, project management tools).
- Be a creative asset for the L&D team, contributing design expertise to new and existing L&D programs and assets.
- Work collaboratively with subject matter experts and key stakeholders to conduct needs analysis and develop learning objectives
- Use performance, engagement and other data sources to prioritize work and drive continuous improvements
Skills, Education and Experience:
Skills
- Excellent written and verbal communication skills.
- Strong grasp of adult learning theory with knowledge of leading edge practices in organizational learning.
- Proficient in the use of Google Workspace, Zoom, Slack, Canva, Camtasia or other video editing software, Articulate, and AI-powered course/content authoring tools.
- Demonstrated ability to apply UX/UI principles to create intuitive learner journeys.
- Must be able to manage multiple creative workstreams simultaneously.
- Strong visual storytelling and design skills; portfolio of relevant sample content required at application.
Education
- Bachelor’s Degree
- Formal training in instructional design, adult learning theory, organizational development, or relevant specialized certifications as a plus.
Experience
- 5+ years of experience in a fast-paced technology or high-growth corporate environment with a proven track record of delivering high-impact learning programs.
- A diverse portfolio of high-production assets: eLearning, video, AI-enabled simulation, and instructor-led experiences.
- Demonstrated ability to design, build, launch, and scale learning opportunities.
- Experience measuring impact and iterating on programs based on data.
- Blended learning and on the job learning application is strongly preferred.
- Experience driving the adoption of new behaviors and tools across a distributed or hybrid workforce.
Hiring In:
-
United States: Massachusetts, New Hampshire
**This role requires being onsite in our Medford, MA HQ one day per week (Wednesdays). We offer free garage parking and are also accessible by the MBTA.
The anticipated closing date to submit applications for this role is April 27, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Vice President of Marketing oversees the strategic design, implementation, and scaling of the organization’s Account-Based Marketing (ABM) and B2B2C marketing functions. This executive role is responsible for architecting a "Marketing-as-a-Service" or embedded marketing model that bridges enterprise business-to-business (B2B) relationships with end-consumer activation. The Vice President directs the development of scalable marketing frameworks that enable enterprise clients to effectively communicate the value of the organization's roadside assistance and technology programs to their consumer base. This position holds ultimate accountability for the financial and operational performance of account-based marketing initiatives, driving utilization, retention, and revenue expansion across priority enterprise portfolios.
Key Outcomes:
- ABM Strategy & Architecture: Direct the comprehensive Account-Based Marketing strategy for priority enterprise accounts; define segmentation, targeting frameworks, and scalable engagement cadences that deliver personalized marketing without sacrificing operational efficiency.
- Embedded Client Partnership: Serve as the primary strategic marketing advisor to senior client executives (CMOs, VPs); develop and integrate joint marketing plans that align with the client’s unique brand identity, audience demographics, and overarching business objectives.
- Consumer Activation & Campaign Development: Oversee the translation of complex service programs into clear, motivating consumer campaigns; ensure the delivery of turnkey, co-branded communications and toolkits that educate consumers on program benefits to drive lifecycle engagement and service utilization.
- Measurement & ROI Optimization: Establish rigorous measurement models and attribution frameworks tailored to a complex B2B2C environment; define Key Performance Indicators (KPIs) and utilize performance data to continuously refine channel strategies, targeting, and consumer messaging.
- Cross-Functional Executive Leadership: Partner with executive peers across Sales, Client Success, Product, and Operations to ensure marketing narratives accurately reflect service delivery realities; guide internal creative, content, and analytics teams in the development of scalable marketing assets and performance dashboards.
- Executive Reporting: Synthesize complex marketing data into actionable business insights; present performance metrics, ROI analyses, and strategic recommendations to internal executive leadership and external enterprise stakeholders.
Skills, Education and Experience:
EDUCATION: Bachelor’s degree in Marketing, Business Administration, Communications, or a related field is required. A Master’s degree or MBA is strongly preferred to support the requirement for advanced commercial and strategic analysis.
EXPERIENCE: 12+ years of progressive marketing leadership experience, with a significant concentration in Account-Based Marketing (ABM) and B2B2C environments. Demonstrated track record of building and scaling marketing functions, working directly with enterprise-level clients, and proving marketing ROI. Experience in technology, SaaS, insurance, mobility, or subscription-based service industries is highly preferred.
ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):
- Strategic Vision & Execution: Balances high-level organizational strategy with hands-on operational execution; capable of building new operating models from the ground up while ensuring sustainable, scalable delivery.
- Consultative Relationship Management: Cultivates deep, trust-based partnerships with internal stakeholders and external executive clients; acts as a collaborative advisor who prioritizes mutual business success and long-term retention.
- B2B2C Marketing Acumen: Demonstrates a sophisticated understanding of how to navigate the intersection of enterprise sales and consumer marketing; expertly translates complex, technical services into simple, compelling consumer value propositions.
- Analytical & Data-Driven Decision Making: Approaches marketing as a measurable driver of business outcomes rather than just brand awareness; utilizes advanced analytics and CRM data to evaluate lifecycle performance, prove ROI, and guide continuous improvement.
- Executive Presence & Storytelling: Communicates complex strategies and data narratives with clarity, authority, and empathy; highly comfortable presenting to, and influencing, C-suite audiences in both internal boardrooms and client-facing reviews.
- Cross-Functional Orchestration: Navigates matrixed organizational structures effectively; aligns diverse departments (Sales, Product, Analytics, Creative) around a unified market strategy to ensure cohesive brand storytelling and seamless service delivery.
WORKING RELATIONSHIPS: This position reports directly to the Chief Marketing Officer. The Vice President interacts extensively with internal C-suite executives, VP/Director-level peers in Sales, Client Success, and Operations. Externally, this role serves as a peer-level advisor to client marketing executives (CMOs, VPs, and Directors) at partner organizations.
Hiring In:
-
United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia
The anticipated closing date to submit applications for this role is April 31st. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
ADDITIONAL REQUIREMENTS: Ability to operate effectively in a remote/hybrid work environment. Requires travel (estimated 20-30%) to attend critical enterprise client meetings, industry conferences, and internal strategic planning sessions
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Ready to apply?
Apply to Agero
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Role Description and Mission:
The Senior Director of Account Management, Strategic Accounts serves as the primary executive relationship owner and commercial leader for a single, critical Strategic Account in the P&C Insurance industry for a Fortune 100 Client. This highly specialized Senior Director role is responsible for ensuring client and revenue retention, significant growth and executive alignment within one of the organization's most valuable partnerships. With clear commercial accountability, the Strategic Account Manager leads the entire lifecycle of the partnership, shaping transformational engagements with one of the country’s leading insurance companies. The role includes but is not limited to overall ownership of the Strategic Account, Expanding the existing programs, upselling and cross selling of new and existing products to new and existing senior level stakeholders, and the overall contract Renewal. This individual operates as a strategic trusted advisor to C-suite and senior stakeholders, developing multi-year strategies that integrate Roadside Assistance (RSA) and Accident Management (AM) solutions to advance partnership maturity and mutual growth.
Key Outcomes:
- Strategic Revenue Ownership: Own and drive total revenue growth (encompassing both RSA and AM lines of business) across a single assigned Strategic Account, ensuring aggressive financial targets are met or exceeded.
- Executive Relationship Mastery: Build and cultivate deep, high-trust relationships with senior and C-suite stakeholders to understand their evolving business strategy and deepen customer engagement.
- Integrated Solution Design: Collaborate with Product, Marketing, Client Success, and Solutions Consultants to architect and deliver tailored solutions that address the client's complex challenges.
- Long-Term Strategic Planning: Develop and execute sophisticated, multi-year strategic account plans designed to expand the organization’s footprint, deepen product adoption, and advance the overall maturity of the partnership.
- Growth & Expansion: Proactively identify and capture cross-sell and upsell opportunities across the full product suite; translate client insights into actionable growth levers.
- Complex Contract Negotiation: Lead high-stakes contract renewals and commercial negotiations, securing profitable, long-term growth while managing risk and compliance.
- Strategic Business Reviews: Provide executive leadership for regular Strategic Business Reviews (SBRs) to provide strategic insights, ensure satisfaction, and align on the roadmap for delivery improvement.
- Industry & Brand Representation: Represent Agero in client meetings and industry forums to strengthen the partnership and position Agero as an indispensable market leader.
- Internal Influence: Leverage internal authority and influence to ensure that client growth initiatives are successfully executed within Agero.
Skills, Education and Experience:
EDUCATION: A Bachelor’s degree in Business, Marketing, or a related field is required. An MBA or equivalent advanced degree is considered a plus.
EXPERIENCE: 15+ years of progressive experience in Account Management, Enterprise Sales, or Strategic Business Development with a proven record of delivering revenue growth and maintaining long-term enterprise relationships in the P&C Insurance sector. Demonstrated experience growing complex, multi-product solutions (e.g., integrated RSA and AM) for Fortune 100 client relationships.
QUALIFICATIONS:
- Strategic Relationship Mastery: Relationship-focused and customer-centric, skilled in managing the nuances of complex enterprise accounts and building consensus among diverse C-level stakeholders.
- Executive Commercial Acumen: Possesses deep business insight; able to identify sophisticated growth levers, understand complex P&L structures, and translate insights into actionable commercial opportunities.
- Cross-Functional Orchestration: Collaborative and proactive, capable of partnering across teams (Product, Marketing, Operations) to deliver integrated Roadside and Accident Management solutions without direct authority.
- High-Stakes Negotiation: An effective communicator and skilled negotiator, capable of driving retention and expansion outcomes in complex, high-value commercial discussions.
- Strategic Discipline: Results-oriented and disciplined, demonstrating exceptional skills in long-term pipeline management and multi-year account planning.
PREFERRED QUALIFICATIONS:
- You have demonstrated years of experience exceeding Sales targets.
- You have been involved in deals exceeding six figures.
- You have been consistently recognized for sales efforts (President’s Club, Diamond Club, Winner’s Circle, etc.)
ADDITIONAL REQUIREMENTS: Willingness to travel frequently as required for high-touch client engagement and strategic reviews.
WORKING RELATIONSHIPS: This role operates at the highest level of the organization, collaborating frequently with the C-Suite, VP of Sales, VP of Product, and Legal. Externally, this individual partners with C-level executives at the client organization.
**Please note: Competitive incentive structure aligned with high-impact growth and strategic account objectives.
Hiring In:
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United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia
The anticipated closing date to submit applications for this role is April 31st. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Apply to Agero