Overview

As a Renewals Lead, you will be responsible for leading the effort renewing a book of services business for an assigned area-level sales territory.  You will have responsibility for managing, growing, and facilitating timely execution of the renewals business, for an assigned group of renewals, in alignment with the overall Renewals team strategy.

Your Impact

The essential functions of this position include:

• Proactively owns renewal quoting 90–120 days in advance, including full lifecycle ownership of opportunities.
• Maintains accurate and timely CRM updates and drives consistent follow-up with Account Managers, Distributors, Manufactures and/or customers through PO receipt and order closure.
• Facilitate and support adoption of renewals strategies within assigned area
• Develop and maintain a close and effective working relationship with field sales
• Engage directly with clients to lead the renewals process and facilitate timely completion
• Lead renewal program adoption within assigned area
• Work closely with Sales to align priorities and lead full team collaboration 
• Achieve or exceed your monthly, quarterly and annual sales goals
• Learn ePlus products and services, with emphasis on the various types of support options and services available by manufacturer
• Execute various campaigns defined each quarter in conjunction with vendor focus & promotions
• Update required sales funnel and customer data bases in a timely manner
• Master all internal sales processes, systems and procedures 

Qualifications

• Bachelor’s Degree or equivalent with 1-3 years of inside sales / renewals / account management experience 
• Understanding of all renewals offerings, tools and sales programs
• Ability to communicate effectively with high-level decision makers and field sales members
• Self-motivated, results-oriented team player with strong interpersonal skills for building long-lasting relationships
• Ability to develop a territory/business plan
• Ability to work independently and quickly learn the fundamentals of account management  
• Ability to quickly learn technology tools and maintenance support solutions by vendor and communicate the benefits to clients over the telephone 
• Demonstrated proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and SharePoint

Position Specifics

The initial base salary range for this position is expected to be between $21.63 and $31.25 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Overview

As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team. 

Your Impact

The essential functions of this position include:

• Accurately place orders into the system from customer-issued PO’s

• Follow-up on orders to ensure their successful delivery within customer expectations.

• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately

• Confirm that all invoicing activity is taking place in a timely and accurate manner

• Take a proactive role with problem resolution at the customer and supplier levels

• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus

• Assist customers with Returns issues, order inquiries, and any other requests for information

• Develop successful relationships with sales, vendors, and internal departments

• Assist with quoting 

• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies

• Use proper decorum in all communications with customers both internal and external

• Projects and additional responsibilities as needed or assigned

Qualifications

• Bachelor’s degree preferred

• 1+ years of sales or customer service experience

• Knowledge of computers/networking and the IT industry as a whole

• Excellent communication/phone skills is a must

• Ability to prioritize and multi task is a must

• Must be a team player with a positive attitude

• Knowledge of Microsoft office suite of products is a must

Position Specifics

The initial base salary range for this position is expected to be between $19.23 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. 

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

*Candidates must be located in or near the Virginia Beach, Virginia area*

Shift: Wednesday - Sunday 9am-6pm EST

As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.

For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. 

Your Impact

The essential functions of this position include:

• Provide excellent customer service to our customers, at all times
• Respond to customer inquiries in person, electronically and via phone
• Troubleshoot, problem solve and resolve customer issues
• Document, track and monitor problems to ensure resolution in a timely manner
• Work in a team environment and participate positively with the team
• Update customers when issues are resolved
• Update relevant issue tracking systems appropriately
• Mentor and/or train Service Desk Analyst’s

Qualifications

• High School diploma required
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications; ServiceNow experience a plus
• One year of Customer Service experience required
• Strong verbal communication skills
• Strong written communication skills
• Must be motivated towards constantly improving their technical skills
• Knowledgeable in use of MS Excel, Word, Outlook

Any one of the following:

• Two years of Service Desk / Help Desk experience
• An associate degree (minimum)
• Any relevant IT certification

Position Specifics

The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#IND1

Overview

As a Renewals Lead, you will be responsible for leading the effort renewing a book of services business for an assigned area-level sales territory. You will have responsibility for managing, growing, and facilitating timely execution of the renewals business, for an assigned group of renewals, in alignment with the overall Renewals team strategy.

Your Impact

The essential functions of this position include:

• Facilitate and support adoption of renewals strategies within assigned area
• Develop and maintain a close and effective working relationship with field sales
• Engage directly with clients to lead the renewals process and facilitate timely completion
• Lead renewal program adoption within assigned area
• Work closely with Sales to align priorities and lead full team collaboration 
• Achieve or exceed your monthly, quarterly and annual sales goals
• Learn ePlus products and services, with emphasis on the various types of support options and services available by manufacturer
• Execute various campaigns defined each quarter in conjunction with vendor focus & promotions
• Update required sales funnel and customer data bases in a timely manner
• Master all internal sales processes, systems and procedures 

Qualifications

• Bachelor’s Degree or equivalent with 1-3 years of inside sales / renewals / account management experience 
• Understanding of all renewals offerings, tools and sales programs
• Ability to communicate effectively with high-level decision makers and field sales members
• Self-motivated, results-oriented team player with strong interpersonal skills for building long-lasting relationships
• Ability to develop a territory/business plan
• Ability to work independently and quickly learn the fundamentals of account management  
• Ability to quickly learn technology tools and maintenance support solutions by vendor and communicate the benefits to clients over the telephone 
• Demonstrated proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and SharePoint

Position Specifics

The initial base salary range for this position is expected to be between $21.63 and $31.25 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

As a Renewals Lead, you will be responsible for leading the effort renewing a book of services business for an assigned area-level sales territory.  You will have responsibility for managing, growing, and facilitating timely execution of the renewals business, for an assigned group of renewals, in alignment with the overall Renewals team strategy.

Your Impact

The essential functions of this position include:

• Facilitate and support adoption of renewals strategies within assigned area
• Develop and maintain a close and effective working relationship with field sales
• Engage directly with clients to lead the renewals process and facilitate timely completion
• Lead renewal program adoption within assigned area
• Work closely with Sales to align priorities and lead full team collaboration 
• Achieve or exceed your monthly, quarterly and annual sales goals
• Learn ePlus products and services, with emphasis on the various types of support options and services available by manufacturer
• Execute various campaigns defined each quarter in conjunction with vendor focus & promotions
• Update required sales funnel and customer data bases in a timely manner
• Master all internal sales processes, systems and procedures 

Qualifications

• Bachelor’s Degree or equivalent with 1-3 years of inside sales / renewals / account management experience 
• Understanding of all renewals offerings, tools and sales programs
• Ability to communicate effectively with high-level decision makers and field sales members
• Self-motivated, results-oriented team player with strong interpersonal skills for building long-lasting relationships
• Ability to develop a territory/business plan
• Ability to work independently and quickly learn the fundamentals of account management  
• Ability to quickly learn technology tools and maintenance support solutions by vendor and communicate the benefits to clients over the telephone 
• Demonstrated proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, and SharePoint

Position Specifics

The initial base salary range for this position is expected to be between $21.63 and $31.25 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Overview

As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team. 

Your Impact

The essential functions of this position include:

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting 
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

Qualifications

• Bachelor’s degree preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills is a must
• Ability to prioritize and multi task is a must
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

Position Specifics

The initial base salary range for this position is expected to be between $19.23 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. 

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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The Services Proposal Specialist is responsible for supporting the business development lifecycle across multiple opportunities, working as a collaborative team member. This role entails coordinating capture and proposal activities, managing tasks within the proposal process, and contributing to the organization’s strategic growth objectives. They will also work closely with the practice area subject matter experts to create and maintain customized and comprehensive content.

Your Impact

The essential functions of this position include:

• Writing, editing and conceptual development of technical content to create compelling proposals (Primary Responsibility)
• Collaborate with cross-functional teams including Business Development, Staffing, external partners, and others to gather information needed for the development of a proposal.
• Research customer details including values, mission statement and objectives and requirements, and incorporate key principles into tailored executive summaries for each proposal response.
• Partner with Solutions Teams and Tier 2 Partners in order to maintain and update the master library documents to keep them current with the most recent and accurate information.
• Support several proposals simultaneously in a high-volume, quick-turnaround environment
• Meet proposal deadlines by establishing priorities and target dates for information gathering, writing, review, and approval; coordinating requirements with all contributors; and contributing deliverable status information to review meetings
• Edit and proofread proposals and other relevant materials ensuring accuracy, clarity, readability
• Work with the ePlus Marketing Team, generate proposals in accordance with ePlus standard proposal templates in Word and PowerPoint and assists proposal team members in the use, and regular maintenance of the proposal templates.

Qualifications

• Bachelor’s degree in a communications or technical discipline, or equivalent experience
• 2+ years of experience in business development, capture management, or proposal coordination in the Information Technology Integrator space
• Strong experience with the conventions of form, structure, and notation in technical writing
• Proficiency in Microsoft Office Suite, MS SharePoint and Adobe Acrobat
• Strong leadership, organizational, planning, communication, and time management skills
• Excellent project management skills, with the ability to prioritize and manage multiple deadlines simultaneously
• Excellent verbal and written communication skills, including strong editing skills; must be able to communicate effectively with all levels of management
• Excellent attention to detail and the ability to act independently

Position Specifics

The initial base salary range for this position is expected to be between $65,000 and $85,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

As a Senior Tax Accountant, you will be responsible for ensuring compliance with all tax regulations and optimizing tax strategies for the company. This role involves preparing income tax returns, conducting tax research, and providing conclusions on tax matters. You will have strong analytical skills, attention to detail, and the ability to work collaboratively within a team.

Your Impact

The essential functions of this position include:

• Prepare federal, state and local corporate income tax returns.
• Conduct detailed tax research to interpret evolving tax laws, ensuring the organization maintains compliance with all regulations.
• Advise on tax planning strategies and ensure compliance with tax regulations.
• Communicate with governmental agencies regarding tax issues and notices.
• Identify potential tax savings and recommend strategies to improve efficiency.
• Maintain accurate and organized tax records and documentation.
• Collaborate with other departments to ensure seamless service delivery.
• Assist in preparation of the global income tax provision and disclosures for quarterly interim and year-end SEC financial statements.
• Assist in preparation of quarterly reconciliation of current and deferred income tax accounts.
• Track changes in ASC 740 guidance and other accounting for income taxes pronouncements.
• Maintenance of tax provision/income tax workpapers and systems, including OneSource Tax Provision and OneSource Income Tax software

Qualifications

• Bachelor’s degree in accounting, or equivalent.
• Proficiency in OneSource Income Tax Software and Microsoft Office Suite.
• CPA certification preferred.
• Minimum of 4-6 years of experience in income tax accounting.
• In-depth knowledge of federal, state, and local tax regulations.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and within a team environment.
• High level of integrity and ethical standards

Position Specifics

The initial base salary range for this position is expected to be between $80,000 and $120,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

Hybrid-remote opportunity for candidates geographically located in Eastern or Central time zones with a willingness to travel up to 10%.

As an Alliances Manager you will be responsible for driving the profitable and sustainable sales and delivery of designated list of vendor practices.   This list includes multiple vendors that have been identified for growth initiatives within the company.    You will work closely with your manager and the leadership within the regions in developing sales and maximizing programs for the vendor.  

Your Impact 

The essential functions of this position include, but are not limited to, the following:

Practice Development

• Drive vendor and ePlus engagement across the ePlus operating footprint
• Maximize both front-end margin and back-end profits
• Understand all aspects of the vendor’s partner program and maximize ePlus benefits from these programs
• Serve as the primary point of contact for the vendor for ePlus
• Develop plans with individual region management teams (SVPs, RVPs, Sales Directors) and manage both ePlus and vendor teams to facilitate successful marketing and sales and service efforts for vendors in each region
• Work alongside partner marketing to coordinate and execute product marketing and communications programs
• Collaborate with key stakeholders across ePlus to drive successful outcome-based plans and communication
• Coordinate field sales and service training to ensure familiarity with partner solutions and how to position along with ePlus strategy.

Business Development

• Proactively work with ePlus vendor management team in achieving vendor certification targets and audit requirements
• Evaluate, initiate, grow, and manage partnership opportunities
• Identify, evaluate, and execute opportunities to optimize or expand a line of business

Market Development

• Evaluate emerging market trends and vendors go to market strategies to accelerate technology adoption
• Build credibility by establishing ePlus as an authority on the given technology
• Expand sales force awareness of vendor offerings through webinars, seminars, speaking engagements, and other forms of media

Sales Development

• Leverage business skills, industry knowledge, technical skills, and customer service skills to build a high level of credibility as the customer’s trusted business partner
• Build a strong sense of reliability with partners and co-workers to maximize direct sales leads and team confidence
• Enable teams to up-sell and cross-sell related products to prospective customers

Staff Development

• Identify strategic training needs to support current and future business operations
• Identify employee development goals and build vendor training/development plans
• Enable teams to up-sell and cross-sell related products to prospective customers

Qualifications

• Bachelor’s degree or equivalent experience required
• 5+ years of progressive, successful career progression within the IT related industry.
• Proven success in high-growth, fast-paced, high-speed environments.
• Working knowledge of the vendor’s various technology areas (Unified Communications, Virtualization, Data Center, Storage, etc.)
• Experience in channel partner and program management is a strong plus

Business and Management

• Previous success managing a profit and loss for a line of business
• Previous success developing partnerships between different, independent entities
• Previous success in sales and relationship-building roles

Technical

• Technical working knowledge within area of specialty
• Previous success in driving IT solution sales with technical decision-makers
• Demonstrated skill at working with multiple players across technical disciplines
• Demonstrated ability to guide teams through vendors’ product strategies

Personal

• Strong organization skills, presentation skills and acute attention to detail
• Strong oral and written communication skills
• Excellent interpersonal relationship skills
• Ability to work independently in a fast-paced, challenging work environment
• Ability to adapt and learn new technologies, products, and processes with little notice
• Ability to exercise judgment in determining appropriate course of action

Position Specifics

The initial base salary range for this position is expected to be between $80,000 and $110,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

As a Principal Security Consultant, you will function as a Security Advisory Services lead Security Consultant for ePlus service solutions, reporting to the Managing Security Consultant, to drive Advisory Services delivery/revenue growth and capture security program services within the customer account portfolio.

You will be a trustworthy and experienced leader who leverages your knowledge, skills, and experience to assist in the definition of the service catalogue and deliver exceptional advisory services to ePlus clients. Your primary responsibilities will be program consulting, technical and leadership tasks and include providing guidance and mentorship to the consulting team. Responsibilities include refining existing Practice offerings, developing new Practice offerings, assisting with pre-sales activities, and performing programmatic assessments along with on-going advisement services for our clients.

Your Impact

The essential functions of this position include:

• Business objectives; identified cyber risks, data risks, and regulatory requirements. Map these to ePlus security and data governance services to achieve measurable improvements in security posture, compliance, and information lifecycle management. Leverage the broader team to support these services as appropriate.
• Effectively lead engagements as a subject matter expert (SME) to deliver client projects. Lead meetings, track team tasks, and present deliverables to client stakeholders across executive, operational, and technical audiences.
• Conduct security and data governance program assessments and measure the effectiveness of client environments as it relates to:
• Existing technical and administrative controls
• Data classification and handling practices
• Data lifecycle management
• Privacy and regulatory compliance requirements
• Alignment to industry security and governance frameworks
• Design, develop, and operationalize Data Governance Programs, including:
• Governance charters and operating models
• Data ownership and stewardship models
• Data classification frameworks
• Data retention and disposition standards
• Policy and control documentation
• Risk scoring methodologies for sensitive and regulated data
• Integration of data governance into existing security and compliance programs
• Develop tailored consulting engagements specific to a client’s security and data governance maturity, risk profile, regulatory exposure, and budget constraints.
• Develop and produce comprehensive engagement deliverables tailored to both technical and managerial audiences, fully detailing;
  • Technical execution
  • Identified control and governance deficiencies
  • Business and regulatory impact
  • Risk prioritization
  • Practical and sustainable remediation strategies
• Establish credibility with the ePlus sales team and customers as a trusted advisor focused on risk identification, mitigation, and strategic program development across both cybersecurity and data governance domains
• Conduct customer-facing presentations on ePlus’ core competencies, including security advisory services, governance strategy, compliance alignment, and data governance program development.
• Assist the sales team with overall account planning as it relates to security and data governance program development services.
• Assist the sales team with identifying and capturing customer business, regulatory, and data management requirements during the sales cycle and determining ePlus’ recommended solution approach.
• Contribute to marketing and thought leadership initiatives via publishing research, speaking at industry conferences, authoring blog articles and whitepapers, hosting webinars, and developing repeatable security and data governance processes and templates.
• Assist with practice development, including improving existing offerings, creating new service offerings (including emerging governance and AI/data risk services), and mentoring team members.
• Foster client relationships by providing strategic guidance, proactive insight, and ongoing advisory support.
• Lead technical scoping and review sessions with Client Security Principals, Account Executives, and sales teams, as well as customer stakeholders, to develop and finalize services proposals and Statements of Work.
• Function as a subject matter expert (SME) for customer staff regarding proposed services and their design, purpose, delivery methodology, and measurable outcomes.
• Conduct knowledge transfers with solution architect colleagues and sales teams regarding discovered technical and service opportunities, lessons learned from engagements, and emerging governance or regulatory trends.
• As appropriate, assist the sales team in addressing customer satisfaction issues related to recommended solutions and assist in developing structured remediation or “get well” plans.
• Identify emerging product or service candidates to sales and services management as new solution areas for ePlus to potentially develop or invest in, particularly in areas related to data governance, regulatory evolution, and risk management.
• Complete and/or register for training and maintain relevant certifications in cybersecurity, governance, privacy, and regulatory frameworks as requested and approved by management.
• Participate in weekly service pipeline and progress calls with the Managing Security Consultant Manager and be prepared to review:
  • Current pipeline opportunities
  • 60-day revenue forecast
  • Win probability
  • Estimated delivery timelines
• Function as a subject matter expert (SME) for customer staff regarding proposed services and their design, purpose, delivery, and other relevant specifics
• Conduct knowledge transfers with solution architect colleagues and sales teams regarding discovered technical and service opportunities, lessons learned from previous engagements/experience, etc. as relevant
• As appropriate, assist sales team in dealing with customer satisfaction issues surrounding approach of a recommended solution and assist in developing a ‘get well’ plan
• Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially develop or invest in
• Complete and/or register for training and maintain relevant certification(s) as requested and approved by immediate manager in accordance with assigned focus area
• Participate in weekly service pipeline and progress conference calls with the Managing Security Consultant manager and be prepared to review on a weekly basis the current pipeline of opportunities being worked on and forecast for the next 60 days the potential revenue associated to them, win probability, and estimated date of completion

Qualifications

• Bachelor’s degree preferred (Cyber Security and/or Computer Science)
• 5 to 10 years of applicable Security Consulting experience
• Hold certifications (CRISC, CISA, CISSP) commensurate with the technology and solutions focused on Security as well as Governance, Risk & Compliance (GRC)
• Security Consulting experience
• IT Audit General Controls knowledge
• Solutions selling sales cycle understanding
• Generating and presenting customer facing presentations
• Familiar with account planning, pipeline management and forecasting
• Ability to draft/compile well written proposals and statements of work and customer deliverables
• Advanced written and oral communication skills
• Seasoned in technical strategy and architecture steering, review, and documentation
• Well versed in threat modeling, attack frameworks, and industry standard program frameworks such as NIST, ISO 27001, CIS 20 and PCI
• Flexibility to accommodate changing schedules of client and project needs and willingness to work extended hours when needed
• Ability to discuss and sell Security Consulting engagements, based on Customer business needs, compliance standards and take ownership of closing and completing these engagements

Position Specifics

The initial base salary range for this position is expected to be between $160,000 and $210,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Overview

As VP of the Channel Partner Organization, you will be responsible for overseeing an organization of channel managers who work with strategic partners to drive profitable and sustainable revenue growth.

Your Impact

The essential functions of this position include:

Practice Development

• Manage a team of channel alliance managers to grow revenue and profitability amongst strategic partner relationships
• Evolve and formulate alliance strategy, manage alliance portfolio, negotiate partnership agreements/mou’s
• Align strategies of ePlus, and partners to develop pipeline and profitable opportunities to meet or exceed revenue targets
• Establish and grow key strategic relationships within partner organizations
• Collaborate with alliance team & partner stakeholders to develop strategic plans and maximize channel program profitability
• Collaborate with Sales, Marketing, Strategy, Customer Success and Service organizations to ensure partnership alignment with Go to Market priorities.
• Help facilitate access to product training and/or demo labs across the company
• Proactively work with ePlus, vendor management team in achieving vendor certification targets and audit requirements
• Evaluate emerging market trends and vendors go to market directions to accelerate technology adoption
• Build credibility by establishing ePlus, as an authority on given partner solutions
• Expand sales force awareness of vendor offerings through webinars, seminars, speaking engagements, and other forms of media
• Align partner sales and service organization with counterparts at ePlus.

As a manager, you are also expected to:

• Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
• Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
• Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
• Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.

Qualifications

• Bachelor’s degree or equivalent experience; advanced degree preferred
• 10+ years of progressively successful career progression within an IT related industry.
• Experience working in a high-growth, fast-paced, high-speed environment and industry
• Working knowledge of the vendor’s various technology areas (Unified Communications, Virtualization, Data Center, Storage, etc.)
• Strong organization skills, presentation skills and acute attention to detail
• Exceptional verbal and written communication skills
• Excellent interpersonal relationship skills
• Ability to work independently in a fast-paced, challenging work environment
• Ability to adapt and learn new technologies, products, and processes with little notice
• Ability to exercise judgment in determining appropriate course of action

Business and Management

• Demonstrated prior success with the following:
• • Managing a profit and loss for a line of business (ideal)
  • Developing partnerships between different, independent entities
  • Excelling in sales and relationship building roles

Technical Experience 

• Technical working knowledge within area of specialty
• Previous success in driving IT solution sales with technical decision-makers
• Demonstrated skill at working with multiple players across technical disciplines
• Demonstrated ability to guide teams through vendors’ product strategies
• Holds highest or multiple advanced vendor certifications

Position Specifics

The initial base salary range for this position is expected to be between $ 180,000 and $ 200,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.  

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

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Overview

As a Senior Solutions Architect, you will serve as the focused technical lead and sales engineer for ePlus targeted product and service solutions, supporting the ePlus regional sales team to drive revenue creation and capture within the customer account portfolio. You will have the opportunity to work with our master architects, engineers, and consultants, to understand our clients’ needs and craft sustainable IT roadmaps to get them there.

Your Impact

The essential functions of this position include:

• Provide technical expertise to sales teams and customers on designated solution focus area

• Establish credibility and trusted advisor status with ePlus’ sales team and customers

• Conduct customer facing presentations on ePlus’ core competencies and technical solution offerings for assigned accounts and focus areas

• Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development

• Complete and author technical sections for RFP/RFI/RFQ responses

• Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus’ recommended solution

• Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs)

• Develop and finalize solution proposal and/or presentation of recommended solutions

• Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, planning and designing solutions for complex multi vendor solutions (i.e. Cisco/Sourcefire, Lancope, Palo Alto, McAfee, Splunk, Imperva, Check Point, FireEye, Gigamon)

• Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics

• Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams

• Assist sales team with mentoring of associate account managers as it relates to overall opportunity management and technical solution set

• Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc., as relevant

• Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution

• Assist in developing a get well plan, as appropriate

• Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment

• Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area

• Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc.

• Propose ideas and solutions to help improve functional areas

• Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc.

• Participate in weekly pre sales engineering conference calls

• Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis

• Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion

• Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management

Qualifications

• Certifications in applicable technology preferred

• College degree or applicable work experience

• Two or more years of experience in designing or implementing complex network or systems/storage solutions

• Three or more years of experience in providing pre-sales engineering support

• Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft

• Pre-sales support

• Excellent oral, written and presentation skills 

• Strong attention-to-detail

Position Specifics

The base salary range for this position at commencement of employment is expected to be between $120,000 and $170,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Overview

We are looking for a Senior Data Center Architect with deep hands-on experience in designing, deploying, and managing enterprise data center environments. The ideal candidate will lead the delivery of high-performance, GPU-enabled, and AI-ready infrastructures across compute, storage, and networking layers. 

Your Impact

The essential functions of this position include: 

• Design and deliver end-to-end data center solutions covering compute, storage, and networking
  
• Deploy and manage GPU-based systems (NVIDIA DGX, HGX, or similar) for AI and HPC workloads
  
• Implement and support virtualization platforms (VMware ESXi, vCenter, vSAN, NSX)
  
• Build and manage containerized environments using Kubernetes or related platforms
  
• Automate infrastructure provisioning and operations using Ansible, Terraform, or scripting (Bash/Python)
  
• Conduct infrastructure assessments, capacity planning, and performance tuning
  
• Work closely with networking, storage, and DevOps teams to ensure smooth integration and delivery
  
• Create and maintain technical documentation for customer and internal team 

Qualifications

• 6+ years of experience in data center infrastructure design and delivery
  
• Strong knowledge of servers, networking, storage, and virtualization technologies
  
• Hands-on experience with VMware (ESXi, vCenter, NSX, vSAN)
  
• Exposure to GPU-based compute environments (NVIDIA DGX/HGX or equivalent)
  
• Proficiency in Kubernetes administration and containerized deployments
  
• Solid understanding of networking (L2/L3, VLANs, routing) and storage (SAN/NAS/CSI)
  
• Experience with infrastructure automation tools (Ansible, Terraform)
  
• Strong troubleshooting, documentation, and communication skills
  

Position Specifics

The initial base salary range for this position is expected to be between $125,000 and $170,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

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Overview

*Candidates MUST BE geographically located within the Northeast region of the United States (Preferred Location: Boston, MA)*

The ePlus Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to join our dynamic team, supporting telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures.

Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs).

The Solutions Architect - Service Provider will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, Original Equipment Manufacturer (OEM) and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements.

This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities.

Your Impact

The essential functions of this position include:

• Provide technical expertise/credibility to account team on designated focus area
  

• Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas 
  

• Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development
  

• Assist sales account managers with project management for complex presales engagements
  

• Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
  

• Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s) 
  

• Develop solution architecture and detailed line-item configurations/bills of material (BOMs)
  

• Develop proposal and/or presentation of recommended solutions
  

• Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts

• Function as liaison to end-user customer technical staff regarding solution and implementation specifics
  

• Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
  

• Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
  

• Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
  

• Conduct knowledge transfer with team members around solution updates, implementation lessons learned, etc., as relevant
  

• Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed
  

• Assist in developing customer get-well plan, if applicable
  

• Assist sales and services management in identifying candidate solution areas for ePlus development or investment
  

• Complete training, per development plan, and maintain certifications in accordance with focus area
  

• Assist Services Director with helping improve procedures and functions
  

• Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.

• Participate in weekly team planning conference calls
  

• Complete administrative tasks (expenses, time reporting) in a timely fashion
  

• Travel up to 50% may be required

Qualifications

Technical Expertise:

• Extensive hands-on experience with one or more of the following high-end routing platforms (or other OEM equivalent), including:
  • Cisco ASR 9000 / 1000 Series, NCS 5500 Series
  • Juniper MX, PTX, and ACX Series
  • Nokia 7750 SR, 7950 XRS, and 7250 IXR Series
  • Ciena SAOS platforms
• Strong background in optical networking technologies, specifically:
  • DWDM (Dense Wavelength Division Multiplexing)
  • OTN (Optical Transport Network)
  • ROADMs (Reconfigurable Optical Add-Drop Multiplexers)

• Deep protocol-level knowledge, including:
  • BGP, MPLS, IS-IS, OSPF, and EVPN
  • Proven ability to integrate routing and optical technologies into cohesive network solutions
  • Practical experience designing and deploying large-scale networks for service providers

Solid pre-sales engineering background, with responsibilities such as:

• Direct involvement in OEM and platform selection
• Demonstrated success in developing Statements of Work (SOWs) for services engagements
• Experience in 1:1 alignment with an Account Executive to drive strategic customer engagements

Professional Experience:

• Technical proposal development
• Solution presentations and product demonstrations
• Response to RFPs/RFIs
• Minimum 5+ years in telecommunications or service provider engineering roles
• College degree or applicable work experience
• Certifications in applicable technology preferred
• Excellent written communications skills
• Strong attention-to-detail
• Excellent oral presentation skills

Positions Specifics

The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#LI-DY1

#IND1

Overview

ePlus is seeking a Lead Technical Architect, AI Infrastructure with strong hands-on expertise in enterprise infrastructure design, deployment, and delivery. This role will lead the implementation of next-generation data center solutions that support AI, HPC, and cloud workloads — spanning compute, networking, and storage.

You will be responsible for architecting, building, and automating GPU-accelerated, virtualized, and containerized environments, ensuring performance, scalability, and operational excellence across hybrid infrastructures.

Your Impact

Key Responsibilities

• Design, deploy, and support NVIDIA DGX, HGX, or GPU-based systems within customer environments. 
• Install and configure GPU platforms, including drivers, firmware, and management tools 
• Configure high-speed networking (InfiniBand, Ethernet, VLANs) and validate performance 
• Provision compute nodes, configure OS images, and automate deployments 
• Implement and manage virtualization platforms (VMware ESXi, vCenter, vSAN, NSX) and hyperconverged infrastructure 
• Build and administer containerized platforms using Kubernetes (RKE, OpenShift, EKS, AKS, GKE) 
• Integrate storage systems and ensure high-performance data access for workloads 
• Implement infrastructure automation and assist with configuration management 
• Collaborate with cross-functional teams — networking, DevOps, storage, and application owners — to ensure smooth project delivery. 
• Troubleshoot and optimize system performance across compute, network, and storage layers. 
• Provide technical leadership and documentation for customer deployments and internal delivery teams 
• Travel expected – <15 % - For customer design sessions and presentations 

Qualifications

• 6+ years of experience in data center architecture, infrastructure delivery, or systems engineering roles 
• Working experience with GPU platforms and GPU Drivers 
• Hands-on experience with Linux systems, virtualization, and Kubernetes 
• Strong networking knowledge including InfiniBand, Ethernet, VLANs, and RDMA 
• Experience with automation tools and scripting (e.g., Ansible, Terraform, Bash, Python) 
• Understanding of container orchestration and distributed workloads across multiple distributions 
• Excellent troubleshooting, documentation, and customer-facing communication skills. 
• Ability to deliver complex projects independently, on time, and in coordination with remote teams. 

Position Specifics

The initial base salary range for this position is expected to be between $125,000 and $170,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

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Overview

*Shift: Monday–Friday: 6AM EST – 3PM EST

As a Managed Services Center (MSC) Tier III Core Engineer, you will provide ePlus’ MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide critical performance improvement feedback.

Your Impact

The essential functions of this position include:

• Perform network/systems support in a Managed Services Center
• Troubleshoot, isolate and diagnose common problems
• Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution
• Follow- through until issues are resolved
• Maintain current, high-level technical skills in your field of expertise
• Effectively communicate with both customers and other internal staff
• Thoroughly document troubleshoot and resolve incidents within ticketing system
• Strong attention-to-detail
• Work in a team environment with the ability to function independently
• Participate in on-call
• Manage projects, as assigned
• Ability to multi-task
• Exceptional customer-focused and results-oriented attitude
• Excellent written and verbal communications skills
• Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team
• Other tasks as necessary

Qualifications

• Active Cisco CCNP Service Provider certification required
• 5+ years of experience in service provider role with knowledge of optics
• Firm understanding of Juniper as it relates to the service provider field
• Adept at using NCS (Cisco, Juniper, and otherwise)
• Proven history of troubleshooting complex network issues
• Familiarity with VRF technology
• Versed in routing protocols such as IS-IS, BGP, OSPF, and MPLS
• Knowledgeable with concepts such as SD-WAN, cloud networking, and network security
• Experience working with ASRs
• Background in current monitoring and management tools such as ServiceNOW
• Proficient in the use of Office 360 products such as Outlook, Word, and Excel

Position Specifics

The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

*Candidates must be geographically located in or near Alabama, Arkansas, Louisiana, Tennessee, Mississippi. 

If you have a passion for tech sales, experience selling enterprise IT solutions, and excel at building long-term relationships, this role is for you! Join ePlus as an Account Executive and be a key player in driving technology solutions that transform businesses. You will engage with clients across diverse industries, utilizing innovative solutions to solve complex challenges. Additionally, you will have the opportunity to sell a diverse portfolio of services and products from leading technology vendors, Original Equipment Manufacturers (OEMs) and enterprise solutions providers.

Your Impact

Overview

As a Managed Service Center Tier III Data Center Engineer, you will provide ePlus MSC and clientele with Data Center infrastructures (physical/virtual, storage, and compute). Responsible for diagnostics, resolution, tracking, escalation of Data Center systems incidents and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide feedback.

Your Impact

The essential functions of this position include:

• Data Center/systems support in a Managed Services Center.
• Must be able to work seamlessly with team to troubleshoot, isolate, and diagnose common and complex problems.
• Must take ownership of task work and be able to work independently to resolve customer issues and requests with minimal assistance or oversight
• Resolve and manage problems immediately. Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.
• Provide systems support functions for client end systems, which includes troubleshooting, diagnosis, and resolution. Follows through until problems are resolved.
• Maintains current and high-level technical skills and certifications in the Data Center field of expertise.
• Keep abreast of developments in computing technology and solutions to common problems.

Qualifications

Job Knowledge/Skills:

• Experience/training with the following:
  - Pure, NetApp, Nutanix, Cisco UCS, VMware vSphere/ESX(i)
• Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), and Fibre Channel over Ethernet (FCoE)

Troubleshooting skills:

• Hardware: Pure, Cisco UCS, NetApp, Nutanix and VMware vSphere
• Knowledge of drives, controllers, HA, DRS, vMotion, and Storage vMotion
• Multi-vendor compatibility, interoperability, and troubleshooting
• Hardware/Software fault isolation and remediation

Communication skills-written and verbal:

• Ability to interface directly with end customers
• Ability to track efforts within existing ticketing system

Education and Experience Level:

• NCDA, NCIE, CCNA Data Center, VCP upon hire or within 6 months of employment
• College preferred, high school diploma required.
• 5 or more years of Data Center systems administration experience.
• DevOps – Ansible, Python, and experience with Restful API’s (highly desired)
• Willingness to be on call, 2 weeks on (1 week primary / 1 week back-up), 3 weeks off and attend to technical issues outside of normal business hours

Position Specific

The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. 

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#LI-AC1

#IND1