Overview

As a Senior Solutions Architect, Post-Sales, you will be responsible for designing, implementing and delivering single and multi-vendor networking solutions. You will have the opportunity to work within an industry-leading professional services team to understand our clients’ needs and deploy the IT systems to meet those business outcomes.

Your Impact

A Senior Solutions Architect will be responsible for implementing network IT solutions including installation, upgrades and reconfigurations to our client’s local area network (LAN), wide area network (WAN), datacenters and cloud infrastructures.

The essential functions of this position include:

• Provide deployment and implementation services of multi-vendor solutions 
• Act as the primary technical lead for projects involving several engineering teams, overseeing planning, workload distribution, technical decision-making, and successful project outcomes
• Provide expertise in assessment of customer environments and make recommendations for functionality, capacity, performance, and resilience
• Provide written documentation including configurations, procedures and high-level and low-level network design diagrams (HLD/LLD)
• Be an escalation point for teammates and help manage project issues
• Stay current with vendor offerings and technology
• Serve the customer to ePlus’ standards 
• Be available as a resource to pre-sales to guide and validate jobs 

Qualifications

• Demonstrated experience providing technical leadership to engineering teams
• Proven experience leading large-scale network modernization or migration projects.
• Excellent communication and presentation skills including the ability to translate complex technical concepts for executives and stakeholders
• Strong vendor management and ability to lead technical discussions with partners and customers.
• Ability to mentor engineers, teach best practices, and guide architectural decision-making
• Proven ability to lead troubleshooting efforts during high-severity incidents
• Must be fully knowledgeable and able to design and plan, implement and support IT solutions using a majority of the following technologies:
• Networking (routing and switching) including Cisco Catalyst and Nexus, and Meraki
• Experience with Aruba, Extreme, or Arista is a plus
• Cisco Catalyst Center and Cisco ISE, including SDA fabric design, device onboarding, policy orchestration, and SGT-based segmentation
• WiFi including Cisco, Meraki, Aruba Central and Juniper MIST
• Firewall/ Security including Cisco Meraki, Palo Alto and Fortinet
• Cisco ACI, including fabric setup, policy modeling, and tenant/VRF design
• 8–12+ years of progressive experience in enterprise networking, network architecture, and technical leadership.
• Multiple Industry recognized Certifications. i.e.: CCNA, CCNP, PSE, ACE
• CCNP Enterprise, CCNP Security, or CCNP Wireless (highly desirable)
• CCIE (Enterprise/Security/Wireless) strongly preferred
• Additional certifications such as AWS/Azure Architect, CWNP, or Palo Alto Networks certs are a plus
• Ability to travel to customer locations, primarily in New England region
• Professional customer service skills on video conference and in person

Position Specifics

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

*Candidates must be located in or near the Sterling, Virginia area. With a willingness to work on-site Monday-Friday 8am-5pm*

As a Configuration Center Technician, you will serve as a key contributor to the configuration team by performing onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services. 

Your Impact

The essential functions of this position include:

• Perform imaging services of desktops and laptops
• Perform kitting services consisting of combining laptops, mice, keyboards, and other peripherals as needed into boxes for shipment
• Apply asset tags to devices and record data into spreadsheets
• Install hardware into a cabinet, following detailed rack elevation diagrams
• Follow cabling diagrams, installing network cables from servers to top of rack switches
• Understand the different types of network cables and power cables
• Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed
• Serve the customer to ePlus’ standards
• Organized and responsive to both customer facing emails and internally within ePlus
• Work towards achieving industry-specific certifications: i.e. MCP, CCNA
  

Qualifications

• High School degree with 3+ years of experience
• Bachelor’s degree in technical field preferred, with 2+ years of hands-on experience in IT preferred
• Experience with imaging solutions such as SCCM, MDT, Symantec Ghost, AutoPilot/Intune
• Industry certifications i.e.: MCP, Network+, Security+
• Excellent customer service skills both on phone and in-person
• Professional demeanor and good communication skills
• Ability to think and come up with solutions quickly
• Must be fully knowledgeable and able to diagnose, install and repair at least one of the following technologies:
  • PC Imaging solutions
  • Blade server technology
  • Virtualization

Position Specifics

The initial base salary range for this position is expected to be between $21.63 and $28.85 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Overview

*Candidates must be located in or near the Sterling, Virginia area. With a willingness to work on-site Monday-Friday 8am-5pm*

As a Configuration Center Technician, you will serve as a key contributor to the configuration team by performing onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services. 

Your Impact

The essential functions of this position include:

• Perform imaging services of desktops and laptops
• Perform kitting services consisting of combining laptops, mice, keyboards, and other peripherals as needed into boxes for shipment
• Apply asset tags to devices and record data into spreadsheets
• Install hardware into a cabinet, following detailed rack elevation diagrams
• Follow cabling diagrams, installing network cables from servers to top of rack switches
• Understand the different types of network cables and power cables
• Troubleshoot and perform remediation repairs; escalate to Sr. Engineers, as needed
• Serve the customer to ePlus’ standards
• Organized and responsive to both customer facing emails and internally within ePlus
• Work towards achieving industry-specific certifications: i.e. MCP, CCNA
  

Qualifications

• High School degree with 3+ years of experience
• Bachelor’s degree in technical field preferred, with 2+ years of hands-on experience in IT preferred
• Experience with imaging solutions such as SCCM, MDT, Symantec Ghost, AutoPilot/Intune
• Industry certifications i.e.: MCP, Network+, Security+
• Excellent customer service skills both on phone and in-person
• Professional demeanor and good communication skills
• Ability to think and come up with solutions quickly
• Must be fully knowledgeable and able to diagnose, install and repair at least one of the following technologies:
  • PC Imaging solutions
  • Blade server technology
  • Virtualization

Position Specifics

The initial base salary range for this position is expected to be between $21.63 and $28.85 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Overview

*Candidates must be located in or near the New York City metro area*

As an Audio Visual (AV) Technician, you will provide user support and customer service on company supported Audio Visual equipment, applications and platforms. Troubleshoot problems, report on usage, usability and advise on the appropriate action, managing each request until completion. 

Your Impact

• Demonstrate a solid understanding of audio and video theory, including the use of test equipment to ensure fully functional systems.
• Maintain current knowledge of vendor technologies and product offerings.
• Perform cable pulling and termination for audio, video, control, and network systems with proficiency.
• Apply basic construction and electrical concepts effectively in AV installations.
• Operate hand and power tools safely and efficiently.
• Thrive in a fast-paced, dynamic environment while maintaining high-quality standards.
• Exhibit initiative and a results-driven mindset, balancing quality with timely execution.
• Communicate effectively with coworkers, clients, vendors, and management, presenting a professional and positive image.
• Work independently and collaboratively, managing diverse technical situations and customer needs.
• Lead projects and guide team members to successful outcomes.
• Bring a forward-thinking, innovative, and enthusiastic approach to team collaboration.
• Interface confidently with internal and external stakeholders using a solutions-oriented mindset.
• Possess strong verbal and written communication skills, with a customer-focused attitude.
• Deliver excellent customer service across all interactions.

Qualifications

• High School Diploma
• 7+ years of Audio/Visual installation technical experience
• Familiarity with product lines including Cisco, Zoom, Microsoft Teams, Extron, Sharp, Polycom, Shure, QSYS etc.
• Experience with configuration & installation of audio visual systems
• Proficient with various A/V terminations including RGB/RG6/Cat5/Compression/Solder etc.
• Must be competent with running a project and leading physical installations of the project from start to finish by specific deadlines
• Strong grasp of Audio & Video, equipment functionality, control, and some programming a plus
• Basic IP configuration of A/V Devices (i.e. Cisco Video Endpoints, Creston, QSYS)
• Knowledge of basic construction concepts, basic power and electrical concepts
• Light construction knowledge (hanging equipment in ceilings and/or walls)
• Ability to safely use hand and power tools in a safe and efficient manner
• Hands-on experience in the design, implementation, and maintenance of AV systems, including:
  • Advanced understanding of signal flow, wiring standards, and structural building requirements.
  • Familiarity with AV signaling standards and video signal types (HDMI, DVI, VGA, Component, Composite).
  • Knowledge of aspect ratios, display types, and their applications.
  • Understanding of audio signal types (balanced/unbalanced line level, microphone, 70v/8ohm speaker).
  • Proficiency with connectors such as HDMI, DB15 (VGA), BNC, RCA, XLR, ¼” TRS, Phoenix, RJ45.
  • Expertise in rack building, wiring methods, power management, and cooling systems.
  • Advanced audio skills including DSP programming (multi-vendor) and room tuning.
  • Industry-standard AV equipment mounting techniques.
  • Experience with Crestron room control systems and Cisco interoperability.
  • Familiarity with Crestron programming (preferred).
  • Configuration and usage of collaborative video endpoints (Cisco, Zoom, Microsoft Teams).
  • Understanding of unified communications infrastructure and Cisco collaboration systems provisioning.
  • Knowledge of digital signage hardware and delivery methodologies.
• Comfortable with interacting with users, understanding user’s needs and managing expectations – excellent oral and written communication skills required
• Willingness to travel around 75% as needed to support installations, service calls, and project deployments.

Position Specifics

The initial base salary range for this position is expected to be between $33.65 and $45.67 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

*Candidates must be located in or near the Virginia Beach, Virginia area*

Shift: Wednesday - Sunday 9am-6pm EST

As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.

For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. 

Your Impact

The essential functions of this position include:

• Provide excellent customer service to our customers, at all times
• Respond to customer inquiries in person, electronically and via phone
• Troubleshoot, problem solve and resolve customer issues
• Document, track and monitor problems to ensure resolution in a timely manner
• Work in a team environment and participate positively with the team
• Update customers when issues are resolved
• Update relevant issue tracking systems appropriately
• Mentor and/or train Service Desk Analyst’s

Qualifications

• High School diploma required
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications; ServiceNow experience a plus
• One year of Customer Service experience required
• Strong verbal communication skills
• Strong written communication skills
• Must be motivated towards constantly improving their technical skills
• Knowledgeable in use of MS Excel, Word, Outlook

Any one of the following:

• Two years of Service Desk / Help Desk experience
• An associate degree (minimum)
• Any relevant IT certification

Position Specifics

The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

Hybrid Remote - Candidates must be geographically located in or near King of Prussia, Pennsylvania with a willingness to travel up to 20% to customer sites in NYC, Upstate New York, and throughout New England. Candidates MUST HAVE reliable transportation. 

*This is a delivery / implementation / post-sales role.*

As a Lead Technical Delivery Architect (Networking / Security), you will be responsible for leading and mentoring a team of engineers that will plan, design, and implement enterprise IT solutions for our clients.

Your Impact

The essential functions of this position include: 

• Lead a team of Engineers, Sr. Engineers, Consultants, Sr. Consultants and Architects
• Provide Sales Engineering support, BOM creation assistance, SOW assistance along with planning and designing solutions for complex multi-vendor solutions
• Engage various manufacturers and their engineering resources for design assistance and lab access
• Research, design and develop repeatable solutions for customer IT needs
• Assist in building and hiring professional services team, within assigned region
• Work with the Services Director to set training goals for each member of team
• Manage technical development and team satisfaction of employees
• Manage monthly internal training workshops for employees
• Provide input to the Services Director on employee reviews
• Assist the Services Director with resource management
• Build and maintain manufacturer/vendor relationships
• Be an escalation point for Engineers and Sr. Engineers, Consultants, Sr. Consultants and Architects
• Manage Quality Assurance (QA) of all projects within region
• Meet with key vendors to stay current on products and technologies
• Maintain multiple advanced manufacturer specific advanced certifications. i.e.: CCIE, CISSP, VCDX
• Work with the Services Director and the National Practice Leads to develop standardized assessment, delivery and testing documentation to be used by ePlus nationally, for delivery of repeatable services
• Pursue ongoing education and relevant certifications that enhance the Lead Technical Architect role
• Be available to meet customer IT needs and serve the Customer to ePlus’ standards

Qualifications

• 15+ years of hands-on experience in IT
• 5+ years of experience performing a Consultant or Architect role
• 4-year college degree or equivalent experience
• Network technologies - LAN, WAN, wireless, and security experience
• Cisco (plus Meraki), Palo Alto, and Fortinet experience
• Recent Cisco ACI, Nexus Data Broker/Dashboard, and DNAC experience
• Strong firewall experience with PA Prisma, PA Prisma Cloud, and/or Fortinet SD-WAN
• Outstanding soft skills and the ability to have difficult conversations both internal & with clients
• Excellent customer service skills, both in-person and over the phone
• Excellent presentation, communication and documentation skills.
• Strong documentation skills
• Strong business understanding including costing, P&L and pricing strategies
• Ability to think on your feet and come up with solutions quickly

Highly Desired Experience / Skills:

• Juniper, Aruba, and Fortinet wireless experience
• Current CCIE Network

Position Specifics

The initial base salary range for this position is expected to be between $150,000 and $190,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

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The Services Proposal Specialist is responsible for supporting the business development lifecycle across multiple opportunities, working as a collaborative team member. This role entails coordinating capture and proposal activities, managing tasks within the proposal process, and contributing to the organization’s strategic growth objectives. They will also work closely with the practice area subject matter experts to create and maintain customized and comprehensive content.

Your Impact

The essential functions of this position include:

• Writing, editing and conceptual development of technical content to create compelling proposals (Primary Responsibility)
• Collaborate with cross-functional teams including Business Development, Staffing, external partners, and others to gather information needed for the development of a proposal.
• Research customer details including values, mission statement and objectives and requirements, and incorporate key principles into tailored executive summaries for each proposal response.
• Partner with Solutions Teams and Tier 2 Partners in order to maintain and update the master library documents to keep them current with the most recent and accurate information.
• Support several proposals simultaneously in a high-volume, quick-turnaround environment
• Meet proposal deadlines by establishing priorities and target dates for information gathering, writing, review, and approval; coordinating requirements with all contributors; and contributing deliverable status information to review meetings
• Edit and proofread proposals and other relevant materials ensuring accuracy, clarity, readability
• Work with the ePlus Marketing Team, generate proposals in accordance with ePlus standard proposal templates in Word and PowerPoint and assists proposal team members in the use, and regular maintenance of the proposal templates.

Qualifications

• Bachelor’s degree in a communications or technical discipline, or equivalent experience
• 2+ years of experience in business development, capture management, or proposal coordination in the Information Technology Integrator space
• Strong experience with the conventions of form, structure, and notation in technical writing
• Proficiency in Microsoft Office Suite, MS SharePoint and Adobe Acrobat
• Strong leadership, organizational, planning, communication, and time management skills
• Excellent project management skills, with the ability to prioritize and manage multiple deadlines simultaneously
• Excellent verbal and written communication skills, including strong editing skills; must be able to communicate effectively with all levels of management
• Excellent attention to detail and the ability to act independently

Position Specifics

The initial base salary range for this position is expected to be between $65,000 and $85,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

As an ePlus Senior Consultant, you will be responsible for designing and implementing single- or multi-vendor IT Data Center Solutions. You will have the opportunity to work within an industry-leading account team to understand our clients’ needs and craft sustainable IT roadmaps to get them there. 

Your Impact

The essential functions of this position include:

• Develop Sales Engineering presentations and supporting materials

• Assist in creating and/or responding to Bill-of-Materials (BOM) and Statements of Work (SOW)

• Plan and design solutions for multi-vendor Data Center Solutions

• Be available as a pre-sales resource for sales team members, as necessary

• Serve as an escalation point for Engineers, Sr. Engineers and Consultants

• Troubleshoot complex technology issues

• Assess Customer environment and make recommendations on solutions and improvements

• Escalate issues to other team members and subject matter experts, as necessary

• Provide deployment and implementation services of multi-vendor solutions in a Data Center environment

• Be available to meet customers’ IT needs

• Meet with key vendors to stay current on products and technologies

• Lead a team of engineers on a professional services projects 

• Maintain multiple advanced manufacturer specific advanced certifications. i.e.: CCIE, R/S. Voice, Brocade, CISSP, VCDX, UCS

• Serve each and every customer to ePlus’ standards

Qualifications

• Bachelor’s degree preferred

• 10+ years of hands on experience in IT Networking and Security with a focus on Fortinet and Cisco networking and security products

• Multiple industry-recognized Certifications preferred. i.e.: CCIE, FCSS, CISSP

• Excellent customer service skills on phone and in person

• Professional demeanor and good communication skills

• Ability to think and come up with solutions quickly aligning to customer expectations and within the boundaries of the statement of work.

• Identify and communicate additional customer opportunities.

• Must be fully knowledgeable and able to design and plan, implement and support IT solutions using two or more of the following technologies:

  • Wired Networking

  • Wireless Networking

  • Security/Firewalls

  • Structured Cabling – MDF/IDF

  • Network platform migrations

  • Virtualization

  • Backup

  • Automation/Scripting

Position Specifics

The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

As an Associate Cloud Operations Engineer, you will be responsible for working in a team-based environment supporting our customers running workloads in the public cloud. You will work in conjunction with your team to foster heightened customer experience and drive technical innovation in the managed services practice.

Your Impact

The essential functions of this position include:

• Support and maintenance of Azure production environments
• Ensuring availability, performance, security, governance and scalability of Azure production systems via various monitoring, logging, and other toolsets
• System troubleshooting and problem resolution across various application domains and platforms.
• Support of systems for metrics, logging, and monitoring on Azure platform.
• Maintenance and management of tools for automation of different operational processes.

Qualifications

• Experience supporting customers deploying workloads in the public cloud
• Ability to troubleshoot complex, interdisciplinary public cloud technical issues
• Ability to work in a diverse and geographically dispersed team environment with multiple engineering resources of varying skillsets and responsibilities
• Excellent written and verbal communication skills with the ability to work with a wide range of Customers across different verticals
• Familiar with cloud networking constructs such as Expressroute and VNETs
• Experience working in CI/CD pipelines to include tools such as Azure DevOps
• Knowledge of operating system administration to include Linux and Windows
• Microsoft technologies to include Active Directory, SQL, Patch Management, Certificate Services, Cloud Identity to include Active Directory and Azure Active Directory
• Cloud Security services to include Defender for Cloud, Key Vault, Azure Firewall, Azure WAF
• Kubernetes systems administration
• Experience with application load testing and quality assurance activities
• 1+ years of experience in deploying and supporting complex datacenter and/or public cloud environments
• Entry level public cloud related certification preferred

Position Specifics

The initial base salary range for this position is expected to be between $65,000 and $90,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

As an ePlus Senior Collaboration Engineer, you will be responsible for designing and implementing single- or multi-vendor Collaboration Technology Solutions. You will have the opportunity to work within an industry-leading account team to understand our clients’ needs and craft sustainable Collaboration roadmaps to get them there.

Your Impact

The essential functions of this position include:

• Assist in creating and/or responding to Bill-of-Materials (BOM) and Statements of Work (SOW), verifying the solutions aligns with the customer expectations.
• Planning and designing solutions for multi-vendor Collaboration Solutions
• Be available as a pre-sales resource for sales team members, as necessary
• Serve as an escalation point for Engineers, Sr. Engineers and Consultants.
• Troubleshoot complex technology issues during and post implementation.
• Assess Customer environment and make recommendations on solutions and improvements
• Escalate issues to other team members, subject matter experts, and leadership as necessary
• Provide deployment and implementation services of multi-vendor Collaboration solutions in the  customer environment(s)
• Be available to meet customers’ Collaboration needs as part of the overall solution.
• Align /meet with key collaboration vendors to stay current on products, technologies, and trends.Lead post sales implementations  on professional services projects which could include directing the activities of others. 
• Maintain multiple advanced manufacturer specific advanced certifications. i.e.: CCIE, R/S. Voice, Brocade, CISSP, VCDX, UCS
• Serve each and every customer to ePlus’ standards

Qualifications

• Bachelor’s degree preferred
• 5+ years hands on experience upgrading and deployment of Cisco Unified Communication technology
• 2+ years’ experience Contact Center as a Service
• 2+ years’ experience deploying UC add-ins such as Redsky, 9line, Intrado, Variphy, etc.
• 2+ years’ experience with Contact Center as a Service (CCaaS) (e.g. Webex Contact Center, Zoom Contact Center, Five9, etc.)
• Cisco CUCM and /or UCCX certifications greatly preferred
• Excellent customer service skills on phone, presenting, and in person
• Professional demeanor and good communication skills

Core Responsibilities & Capabilities

• Ability to rapidly design and structure Collaboration solutions based on customer business requirements, technical constraints, and existing environments
• Lead the design, implementation, migration, and support of enterprise Collaboration solutions
• Serve as a technical authority across on-prem, hybrid, and cloud Collaboration architectures
• Collaborate effectively with Sales, Project Management, and Customer stakeholders throughout the delivery lifecycle

Cisco Collaboration Expertise (On-Prem & Hybrid)

• Must be highly proficient in two or more of the following Collaboration technologies:
  • Cisco Unified Communications (Voice, Video, Messaging)
  • VoIP and SIP-based architectures
  • Video Conferencing Solutions
  • Deployment and upgrade of Cisco Collaboration platforms, including:
    • Cisco Unified Communications Manager (CUCM)
    • Cisco Unity Connection
    • Cisco Unified Contact Center Express (UCCX)
    • Cisco IM & Presence (legacy environments)
    • Cisco Emergency Responder (CER)
• Experience with migration strategies from on-prem to cloud or hybrid models is highly desirable.

Webex & Cisco Cloud Collaboration

• Experience with Cisco’s current Collaboration portfolio, including:

• Webex App (Calling, Messaging, Meetings)
• Webex Calling
• Multi-Tenant
• Dedicated Instance (DI)
• Webex Control Hub (user provisioning, policy management, analytics)
• Hybrid Calling and interoperability with CUCM

Session Border Controller (SBC) Experience

• Hands-on experience deploying and supporting one or more SBC platforms:
  • Cisco Unified Border Element (CUBE)
  • AudioCodes
  • Ribbon
  • Oracle / Acme Packet
• Includes SIP normalization, carrier integrations, security, and call routing.

UCaaS Platform Experience

• Experience delivering one or more Unified Communications as a Service (UCaaS) platforms:

• Webex Calling
• Microsoft Teams Phone
• RingCentral
• Zoom Phone
• 8x8

Contact Center Platforms (CCaaS)

• Experience with one or more Contact Center platforms:

• Webex Contact Center
• Zoom Contact Center
• Five9
• NICE CXone (inContact)
• Genesys Cloud

Call Recording & Workforce Optimization (WFO)

• Experience integrating and supporting call recording and WFO solutions:

• Eleveo (Zoom International)
• Calabrio
• Verint
• NICE

UC Add-Ons & Integrations

• Experience deploying and supporting Collaboration ecosystem add-ons:

• E911 / Emergency Services:
• RedSky
• 9Line
• Intrado
• Mass Notification & Alerting:
• Singlewire InformaCast / Fusion
• Analytics & Reporting:
• Variphy

Position Specifics

The initial base salary range for this position is expected to be between $120,000 and $170,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.  

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

As a Senior Network Architect (Delivery), you will play a critical role in planning, designing, implementing, and testing enterprise network infrastructures for our clients. You’ll collaborate closely with architects, engineers, and consultants to understand client needs and deliver cutting-edge, sustainable IT network and security solutions. 

Your Impact

In this role, you will provide senior-level Delivery Engineering expertise, serve as an escalation point for complex issues, and you will be responsible for designing, implementing, and supporting multi-vendor network and security solutions within our Network and Security Practice.  

Key Responsibilities include, but are not limited to the following: 

• Design, deploy, and implement multi-vendor network and security solutions. 
• Act as an escalation point for ePlus engineers and consultants. 
• Escalate critical issues to management when necessary while working with the client to ensure those issues are resolved. 
• Collaborate with manufacturer engineering teams for lab access and deployment support. 
• Assess customer environments and provide recommendations, develop designs and conduct design reviews, and develop implementation plans. 
• Mentor junior team members to foster technical growth. 
• Maintain strong relationships with key vendors and stay current on emerging technologies. 
• Hold and maintain advanced manufacturer-specific certifications (e.g., CCIE, JNCIE, FCX, CISSP, UCS). 
• Pursue additional certifications developed jointly by you and your supervisor. 
• Develop and refine standardized assessment, delivery, and testing documentation to ensure repeatable, high-quality services. 

Qualifications

• Bachelor’s degree in a related technology field and 15+ years of experience, or master’s degree in a related technology field and 10+ years of experience. 
• CCIE certification required.
• Multiple industry-recognized top-level certifications preferred (JNCIE, FCX, CISSP).  
• Exceptional client facing skills (phone and in-person). 
• Professional demeanor and strong communication abilities. 
• Ability to develop detailed network designs and implementation plans. 
• Deep expertise in designing, planning, implementing, and supporting IT solutions using wired and wireless network technologies, security products, and data center networking. 

Position Specifics

The initial base salary range for this position is expected to be between $150,000 and $190,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. 

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

We are looking for a Senior Data Center Architect with deep hands-on experience in designing, deploying, and managing enterprise data center environments. The ideal candidate will lead the delivery of high-performance, GPU-enabled, and AI-ready infrastructures across compute, storage, and networking layers. 

Your Impact

The essential functions of this position include: 

• Design and deliver end-to-end data center solutions covering compute, storage, and networking
  
• Deploy and manage GPU-based systems (NVIDIA DGX, HGX, or similar) for AI and HPC workloads
  
• Implement and support virtualization platforms (VMware ESXi, vCenter, vSAN, NSX)
  
• Build and manage containerized environments using Kubernetes or related platforms
  
• Automate infrastructure provisioning and operations using Ansible, Terraform, or scripting (Bash/Python)
  
• Conduct infrastructure assessments, capacity planning, and performance tuning
  
• Work closely with networking, storage, and DevOps teams to ensure smooth integration and delivery
  
• Create and maintain technical documentation for customer and internal team 

Qualifications

• 6+ years of experience in data center infrastructure design and delivery
  
• Strong knowledge of servers, networking, storage, and virtualization technologies
  
• Hands-on experience with VMware (ESXi, vCenter, NSX, vSAN)
  
• Exposure to GPU-based compute environments (NVIDIA DGX/HGX or equivalent)
  
• Proficiency in Kubernetes administration and containerized deployments
  
• Solid understanding of networking (L2/L3, VLANs, routing) and storage (SAN/NAS/CSI)
  
• Experience with infrastructure automation tools (Ansible, Terraform)
  
• Strong troubleshooting, documentation, and communication skills
  

Position Specifics

The initial base salary range for this position is expected to be between $125,000 and $170,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

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Overview

ePlus is seeking a Lead Technical Architect, AI Infrastructure with strong hands-on expertise in enterprise infrastructure design, deployment, and delivery. This role will lead the implementation of next-generation data center solutions that support AI, HPC, and cloud workloads — spanning compute, networking, and storage.

You will be responsible for architecting, building, and automating GPU-accelerated, virtualized, and containerized environments, ensuring performance, scalability, and operational excellence across hybrid infrastructures.

Your Impact

Key Responsibilities

• Design, deploy, and support NVIDIA DGX, HGX, or GPU-based systems within customer environments. 
• Install and configure GPU platforms, including drivers, firmware, and management tools 
• Configure high-speed networking (InfiniBand, Ethernet, VLANs) and validate performance 
• Provision compute nodes, configure OS images, and automate deployments 
• Implement and manage virtualization platforms (VMware ESXi, vCenter, vSAN, NSX) and hyperconverged infrastructure 
• Build and administer containerized platforms using Kubernetes (RKE, OpenShift, EKS, AKS, GKE) 
• Integrate storage systems and ensure high-performance data access for workloads 
• Implement infrastructure automation and assist with configuration management 
• Collaborate with cross-functional teams — networking, DevOps, storage, and application owners — to ensure smooth project delivery. 
• Troubleshoot and optimize system performance across compute, network, and storage layers. 
• Provide technical leadership and documentation for customer deployments and internal delivery teams 
• Travel expected – <15 % - For customer design sessions and presentations 

Qualifications

• 6+ years of experience in data center architecture, infrastructure delivery, or systems engineering roles 
• Working experience with GPU platforms and GPU Drivers 
• Hands-on experience with Linux systems, virtualization, and Kubernetes 
• Strong networking knowledge including InfiniBand, Ethernet, VLANs, and RDMA 
• Experience with automation tools and scripting (e.g., Ansible, Terraform, Bash, Python) 
• Understanding of container orchestration and distributed workloads across multiple distributions 
• Excellent troubleshooting, documentation, and customer-facing communication skills. 
• Ability to deliver complex projects independently, on time, and in coordination with remote teams. 

Position Specifics

The initial base salary range for this position is expected to be between $125,000 and $170,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. 

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

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Overview

*Shift: Monday–Friday: 6AM EST – 3PM EST

As a Managed Services Center (MSC) Tier III Core Engineer, you will provide ePlus’ MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide critical performance improvement feedback.

Your Impact

The essential functions of this position include:

• Perform network/systems support in a Managed Services Center
• Troubleshoot, isolate and diagnose common problems
• Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution
• Follow- through until issues are resolved
• Maintain current, high-level technical skills in your field of expertise
• Effectively communicate with both customers and other internal staff
• Thoroughly document troubleshoot and resolve incidents within ticketing system
• Strong attention-to-detail
• Work in a team environment with the ability to function independently
• Participate in on-call
• Manage projects, as assigned
• Ability to multi-task
• Exceptional customer-focused and results-oriented attitude
• Excellent written and verbal communications skills
• Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team
• Other tasks as necessary

Qualifications

• Active Cisco CCNP Service Provider certification required
• 5+ years of experience in service provider role with knowledge of optics
• Firm understanding of Juniper as it relates to the service provider field
• Adept at using NCS (Cisco, Juniper, and otherwise)
• Proven history of troubleshooting complex network issues
• Familiarity with VRF technology
• Versed in routing protocols such as IS-IS, BGP, OSPF, and MPLS
• Knowledgeable with concepts such as SD-WAN, cloud networking, and network security
• Experience working with ASRs
• Background in current monitoring and management tools such as ServiceNOW
• Proficient in the use of Office 360 products such as Outlook, Word, and Excel

Position Specifics

The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Overview

*Candidates must be geographically located in or near Rochester, Buffalo, and Syracuse, New York * 

As an Audio Visual (AV) Technician, you will provide user support and customer service on company supported Audio Visual equipment, applications and platforms. Troubleshoot problems, report on usage, usability and advise on the appropriate action, managing each request until completion. 

Your Impact

• Demonstrate a solid understanding of audio and video theory, including the use of test equipment to ensure fully functional systems.
• Maintain current knowledge of vendor technologies and product offerings.
• Perform cable pulling and termination for audio, video, control, and network systems with proficiency.
• Apply basic construction and electrical concepts effectively in AV installations.
• Operate hand and power tools safely and efficiently.
• Thrive in a fast-paced, dynamic environment while maintaining high-quality standards.
• Exhibit initiative and a results-driven mindset, balancing quality with timely execution.
• Communicate effectively with coworkers, clients, vendors, and management, presenting a professional and positive image.
• Work independently and collaboratively, managing diverse technical situations and customer needs.
• Lead projects and guide team members to successful outcomes.
• Bring a forward-thinking, innovative, and enthusiastic approach to team collaboration.
• Interface confidently with internal and external stakeholders using a solutions-oriented mindset.
• Possess strong verbal and written communication skills, with a customer-focused attitude.
• Deliver excellent customer service across all interactions.

Qualifications

• High School Diploma
• 3+ years of Audio/Visual installation technical experience
• Familiarity with product lines including Cisco, Zoom, Microsoft Teams, Extron, Sharp, Polycom, Shure, QSYS etc.
• Experience with configuration & installation of audio visual systems
• Proficient with various A/V terminations including RGB/RG6/Cat5/Compression/Solder etc.
• Must be competent with running a project and leading physical installations of the project from start to finish by specific deadlines
• Strong grasp of Audio & Video, equipment functionality, control, and some programming a plus
• Basic IP configuration of A/V Devices (i.e. Cisco Video Endpoints, Creston, QSYS)
• Knowledge of basic construction concepts, basic power and electrical concepts
• Light construction knowledge (hanging equipment in ceilings and/or walls)
• Ability to safely use hand and power tools in a safe and efficient manner
• Hands-on experience in the design, implementation, and maintenance of AV systems, including:
  • Advanced understanding of signal flow, wiring standards, and structural building requirements.
  • Familiarity with AV signaling standards and video signal types (HDMI, DVI, VGA, Component, Composite).
  • Knowledge of aspect ratios, display types, and their applications.
  • Understanding of audio signal types (balanced/unbalanced line level, microphone, 70v/8ohm speaker).
  • Proficiency with connectors such as HDMI, DB15 (VGA), BNC, RCA, XLR, ¼” TRS, Phoenix, RJ45.
  • Expertise in rack building, wiring methods, power management, and cooling systems.
  • Advanced audio skills including DSP programming (multi-vendor) and room tuning.
  • Industry-standard AV equipment mounting techniques.
  • Experience with Crestron room control systems and Cisco interoperability.
  • Familiarity with Crestron programming (preferred).
  • Configuration and usage of collaborative video endpoints (Cisco, Zoom, Microsoft Teams).
  • Understanding of unified communications infrastructure and Cisco collaboration systems provisioning.
  • Knowledge of digital signage hardware and delivery methodologies.
• Comfortable with interacting with users, understanding user’s needs and managing expectations – excellent oral and written communication skills required
• Willingness to travel around 75% as needed to support installations, service calls, and project deployments.

Position Specifics

The initial base salary range for this position is expected to be between $31.25 and $43.27 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#LI-MY1

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Overview

As a Managed Service Center Tier III Data Center Engineer, you will provide ePlus MSC and clientele with Data Center infrastructures (physical/virtual, storage, and compute). Responsible for diagnostics, resolution, tracking, escalation of Data Center systems incidents and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide feedback.

Your Impact

The essential functions of this position include:

• Data Center/systems support in a Managed Services Center.
• Must be able to work seamlessly with team to troubleshoot, isolate, and diagnose common and complex problems.
• Must take ownership of task work and be able to work independently to resolve customer issues and requests with minimal assistance or oversight
• Resolve and manage problems immediately. Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.
• Provide systems support functions for client end systems, which includes troubleshooting, diagnosis, and resolution. Follows through until problems are resolved.
• Maintains current and high-level technical skills and certifications in the Data Center field of expertise.
• Keep abreast of developments in computing technology and solutions to common problems.

Qualifications

Job Knowledge/Skills:

• Experience/training with the following:
  - Pure, NetApp, Nutanix, Cisco UCS, VMware vSphere/ESX(i)
• Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), and Fibre Channel over Ethernet (FCoE)

Troubleshooting skills:

• Hardware: Pure, Cisco UCS, NetApp, Nutanix and VMware vSphere
• Knowledge of drives, controllers, HA, DRS, vMotion, and Storage vMotion
• Multi-vendor compatibility, interoperability, and troubleshooting
• Hardware/Software fault isolation and remediation

Communication skills-written and verbal:

• Ability to interface directly with end customers
• Ability to track efforts within existing ticketing system

Education and Experience Level:

• NCDA, NCIE, CCNA Data Center, VCP upon hire or within 6 months of employment
• College preferred, high school diploma required.
• 5 or more years of Data Center systems administration experience.
• DevOps – Ansible, Python, and experience with Restful API’s (highly desired)
• Willingness to be on call, 2 weeks on (1 week primary / 1 week back-up), 3 weeks off and attend to technical issues outside of normal business hours

Position Specific

The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. 

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#LI-AC1

#IND1