Overview
*Candidates must be geographically located in or near Rochester, Buffalo, and Syracuse, New York *
As an Audio Visual (AV) Technician, you will provide user support and customer service on company supported Audio Visual equipment, applications and platforms. Troubleshoot problems, report on usage, usability and advise on the appropriate action, managing each request until completion.
Your Impact
- Demonstrate a solid understanding of audio and video theory, including the use of test equipment to ensure fully functional systems.
- Maintain current knowledge of vendor technologies and product offerings.
- Perform cable pulling and termination for audio, video, control, and network systems with proficiency.
- Apply basic construction and electrical concepts effectively in AV installations.
- Operate hand and power tools safely and efficiently.
- Thrive in a fast-paced, dynamic environment while maintaining high-quality standards.
- Exhibit initiative and a results-driven mindset, balancing quality with timely execution.
- Communicate effectively with coworkers, clients, vendors, and management, presenting a professional and positive image.
- Work independently and collaboratively, managing diverse technical situations and customer needs.
- Lead projects and guide team members to successful outcomes.
- Bring a forward-thinking, innovative, and enthusiastic approach to team collaboration.
- Interface confidently with internal and external stakeholders using a solutions-oriented mindset.
- Possess strong verbal and written communication skills, with a customer-focused attitude.
- Deliver excellent customer service across all interactions.
Qualifications
- High School Diploma
- 3+ years of Audio/Visual installation technical experience
- Familiarity with product lines including Cisco, Zoom, Microsoft Teams, Extron, Sharp, Polycom, Shure, QSYS etc.
- Experience with configuration & installation of audio visual systems
- Proficient with various A/V terminations including RGB/RG6/Cat5/Compression/Solder etc.
- Must be competent with running a project and leading physical installations of the project from start to finish by specific deadlines
- Strong grasp of Audio & Video, equipment functionality, control, and some programming a plus
- Basic IP configuration of A/V Devices (i.e. Cisco Video Endpoints, Creston, QSYS)
- Knowledge of basic construction concepts, basic power and electrical concepts
- Light construction knowledge (hanging equipment in ceilings and/or walls)
- Ability to safely use hand and power tools in a safe and efficient manner
- Hands-on experience in the design, implementation, and maintenance of AV systems, including:
- Advanced understanding of signal flow, wiring standards, and structural building requirements.
- Familiarity with AV signaling standards and video signal types (HDMI, DVI, VGA, Component, Composite).
- Knowledge of aspect ratios, display types, and their applications.
- Understanding of audio signal types (balanced/unbalanced line level, microphone, 70v/8ohm speaker).
- Proficiency with connectors such as HDMI, DB15 (VGA), BNC, RCA, XLR, ¼” TRS, Phoenix, RJ45.
- Expertise in rack building, wiring methods, power management, and cooling systems.
- Advanced audio skills including DSP programming (multi-vendor) and room tuning.
- Industry-standard AV equipment mounting techniques.
- Experience with Crestron room control systems and Cisco interoperability.
- Familiarity with Crestron programming (preferred).
- Configuration and usage of collaborative video endpoints (Cisco, Zoom, Microsoft Teams).
- Understanding of unified communications infrastructure and Cisco collaboration systems provisioning.
- Knowledge of digital signage hardware and delivery methodologies.
- Comfortable with interacting with users, understanding user’s needs and managing expectations – excellent oral and written communication skills required
- Willingness to travel around 75% as needed to support installations, service calls, and project deployments.
Position Specifics
The initial base salary range for this position is expected to be between $31.25 and $43.27 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
Physical Requirements
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.