Reddit is looking for a strategic FP&A Manager to help chart our future and support our mission of bringing community and belonging to everyone in the world. In this role, you will be a guiding force for our senior executive team, providing the financial visibility and nuanced insights that shape high-level decision-making and company direction. By joining a team dedicated to building the future of Finance at Reddit, you will gain a deep understanding of our business drivers while making a tangible impact on how a mission-driven organization operates.

Location: Remote - United States

What You’ll Do:

• Responsible for budgeting, forecasting, reporting, variance analysis, and ad-hoc analysis for various areas in the company
• Develop flexible financial models and workforce forecasts to analyze headcount growth, incremental hiring needs, and talent acquisition capacity against peer benchmarks and long-term business goals
• Provide management with clear insights into drivers of business growth, risks, and opportunities. Play a key role in providing the valuable insights that can translate into business recommendations
• Key partner to the business to develop strategies, build insightful forecasting and reporting and drive impactful insights for key leaders. This includes strategic partnership, financial presentations, measuring key metrics for operational performance, and other projects as requested for optimal decision making within an extremely high growth and fast-paced environment
• Develop and streamline FP&A processes, focused on adding value and allowing us to scale partnership with the business, including planning and forecasting processes, standardizing and automating reporting, improving how we leverage internal systems, and building operational and forecast models
• Work cross-functionally day-to-day with Finance, Accounting, and Human Resources teams in budget management/tracking and evaluating progress against key initiatives, with a keen eye towards process improvement
• Partner with cross functional team members to drive strategic resource allocation
• Regularly work in a highly visible, cross-functional role with the business and executive leadership

Who You Might Be:

• 5+ years of experience with and exposure to high-growth technology companies and experience in one of the following partnership roles: HR Finance, Compensation
• Advanced MS Excel/Google Sheets; proficient in PowerPoint/Google Slides; SQL experience a plus; familiarity with ERP systems (GL + Planning & Consolidation systems) a plus
• Results-oriented customer advocate with an entrepreneurial mindset; demonstrated an ability to innovate, a bias toward action in fast-paced environments, and development of clear, actionable recommendations
• Track record of strategic execution and implementation of ideas, processes, and programs
• Working knowledge of company valuation methodologies and experience creating flexible forecasting and scenario models
• Experience working with large datasets and extracting and interpreting key financial insights as well as providing data-driven business recommendations
• Experience working cross-functionally with executives across the company and partner teams
• Ability to communicate and discuss complex topics with technical and non-technical audiences

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments. This includes ensuring high availability and reliability of infrastructure, cloud platforms, enterprise applications, end-user technology, and IT service operations that support a rapidly growing, direct-to-consumer automotive organization.
• This leader will build, mature, and operationalize ITIL-aligned operational practices—not as a strategy-only function, but through hands-on design of operating models, establishing processes, implementing tooling, and driving measurable adoption. A key part of the role includes managing third-party Application Management Support (AMS) and operational vendor partners, ensuring consistent, secure, and outcome-driven service delivery.
• The role reports to the Chief Information Officer, works closely with Cross functional IT Teams, Enterprise Platform, Data & AI, Information Security teams, and serves as the primary owner of IT operational execution, service reliability, and partner-delivered support.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

IT Service Delivery & Operations

• Manage daily IT operations supporting ~6,000 employees across corporate, hybrid, and remote environments.
• Ensure high availability, performance, and reliability across infrastructure, cloud platforms, enterprise applications, networks, identity, and end-user systems.
• Lead Incident & Major Incident Management (Sev1/Sev2), including command, communications, restoration, post-incident reviews, and improvement in MTTD/MTTR.
• Own Problem Management, including RCA quality, corrective actions, trend reduction, and elimination of recurring issues.
• Own Change Enablement & Release Governance (CAB/ECAB, release calendar) to protect production stability while supporting delivery speed.
• Own Service Transition / Operational Readiness, including go-live gates, runbooks, monitoring readiness, ownership models, and escalation paths.
• Infrastructure, Cloud & Network Operations Knowledge 

Application Operations & AMS/Vendor Management

• Oversee enterprise application operations across ERP, HR, Finance, collaboration, and customer-facing systems.
• Manage third-party AMS partners responsible for monitoring, incident resolution, enhancements, and minor releases.
• Own operational vendor performance including SLAs, KPIs, service reviews, accountability, and continuous improvement.
• Ensure application support aligns with ITSM processes, security and compliance requirements, and architectural standards.

IT Operations Excellence

• Build and mature ITIL-aligned programs across all ITSM disciplines.
• Drive operational automation, noise reduction, proactive monitoring, and reduction of systemic issues.
• Identify operational risks, reduce technical debt, and strengthen operating rhythms and governance.
• Own outcomes for monitoring, event management, dashboards, alert quality, and on-call effectiveness.
• Own asset and configuration management (CMDB health, software objects) ensuring data quality for impact analysis, incident response, and audit readiness.

Security, Resilience & Compliance

• Partner with Information Security to ensure consistent execution of operational security controls.
• Support cybersecurity incident response, disaster recovery, business continuity planning, and testing.
• Ensure compliance with access controls, patching standards, data protection requirements, and audit evidence readiness.

Team & Leadership

• Lead, hire, develop, and coach a high-performing operations team, establishing clear accountability and a sustainable on-call model.
• Build a culture of service excellence, reliability, and continuous improvement within internal teams and across vendor partners.

What You’ll Bring (Qualifications)

Experience & Leadership

• 10+ years of progressive IT leadership experience across enterprise operations, service delivery, and ITSM governance.
• Demonstrated success building and scaling ITIL-aligned practices across Incident, Problem, Change, Release, and Service Transition.
• Executive presence with strong communication skills and comfort leading in high-growth, fast-paced, and ambiguous environments.

Technical & Operational Depth

• Fluency in cloud and infrastructure operations (Azure/AWS), identity, networking, endpoints, monitoring/observability, and automation.
• Experience owning SLAs/OLAs/XLAs, customer experience metrics, and service-level governance.
• Demonstrated ability to run audit-ready operations (e.g., ISO 27001, internal controls).

Governance & Delivery

• Experience managing CMDB/asset programs with measurable improvements in data accuracy and adoption.
• Strong program leadership—roadmaps, KPIs, executive reporting, and cross-functional delivery.
• Vendor management expertise including performance governance, SLAs/KPIs, and commercial accountability.

Education

• Bachelor’s Degree strongly preferred.
• Minimum High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $160,000.00 - $192,500.00

Internal Leveling Code: M7

Overview

As our Learning Technology Sr. Specialist, you are the strategic and operational owner of the learning technology ecosystem supporting the Commercial Organization. You’ll administer the Business Unit’s LMS end‑to‑end, and you’ll also own adjacent platforms that plug into or stand alongside the LMS—specifically our AI Role‑Playing/Simulation tool, Sales Enablement Platform (e.g., Cornerstone, Mindtickle, or a bespoke solution), our Knowledge Base, and Content Management System.

You will partner across Sales, Service, Field Ops, Marketing, HR/People, IT/SecOps, and Compliance to deliver mobile‑first, retail-ready learning that is reliable, measurable, and tied to business outcomes like time‑to-ramp, conversion rates, first-time-fix, shrink reduction, and CSAT/NPS. Your superpower is translating operational needs into scalable system configurations, clean data flows, and insightful dashboards the business actually uses.

In a modern commercial organization, LMS administration is necessary but not sufficient. Success comes from an integrated learning stack - practice with feedback (AI role‑play), performance support (KB), in‑the‑flow guidance (DAP), targeted enablement (SEP), and analytics that tie learning to results. This role is the connective tissue.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Top 6 Outcomes You’ll Drive (First 12 Months)

• Platform Reliability & Scale: ≥99.9% LMS uptime; SSO success ≥99%; Tier‑1 ticket deflection ≥30% via self-service.
• Content Lifecycle Discipline: 100% adherence to content audit plan; publish/retire SLAs met; metadata/taxonomy standards implemented.
• Sales Readiness Acceleration: AI role‑play adoption ≥80% of sellers; measurable lift in certification time‑to‑ramp (target set with Sales Ops).
• Enablement Platform Utilization: Monthly Active Users (MAU) and content engagement benchmarks met for Sales Enablement Platform (SEP).
• Analytics to Action: Quarterly learner impact reports linking training to performance; ≥90% reporting accuracy & timeliness.
• Compliance Confidence: On‑time completion ≥95%; zero critical audit findings; recertification lapse rate ≤2%.

LMS Ownership (Business Unit) – SAP Successfactors

• Configure and maintain LMS global and BU settings, SSO, user roles, permissions, and integrations (HRIS, SEP, content vendors).
• Upload, test, and manage SCORM/xAPI, video, microlearning, blended programs; ensure cross‑device/browser compatibility.
• Build assignments, learning paths, certifications, recert windows; automate notifications and reminders.
• Generate dashboards and enterprise‑grade reports (compliance, completions, time‑to‑cert, adoption); ensure accuracy and on‑time delivery.
• Provide Tier‑1/2 support; monitor uptime and performance; manage incidents with clear SLAs and post‑mortems.

Ecosystem Platforms (Beyond LMS)

• AI Role‑Playing/Simulation Tool: Administer scenarios, scoring rubrics, feedback loops; integrate results to LMS/LRS; partner with Sales Leaders to align on competency models and “certify to sell” standards.
• Sales Enablement Platform (SEP): Configure taxonomy, segments, and content governance; ensure CRM and LMS alignment; manage readiness, pitches, battlecards, and field analytics.
• Knowledge Base (KB): Govern structure, findability (search/tags), versioning, and feedback loops; integrate KB snippets into learning for in‑the‑flow support.
• Content Management System (CMS): Manage content lifecycle, localization workflows, and publishing governance; ensure web accessibility and brand compliance.

Integrations, Data, and Architecture

• Partner with IT to maintain LMS‑HRIS sync, SSO/IDP (Okta/Azure AD), and secure data flows; steward PII and role‑based access.
• Implement and maintain xAPI pipelines and an LRS (e.g., Watershed, Learning Locker) to capture practice data (AI role‑plays), KB searches, and SEP engagement.
• Define and enforce taxonomy, metadata, and naming standards across systems to improve search, recommendations, and analytics.

Content Operations & Governance

• Own the content audit plan (cadence, owners, criteria, retire/refresh); maintain a single source of truth across LMS/KB/CMS.
• Establish decentralized admin governance: admin certification, approval workflows, QA checklists, and audit trails.
• Develop and maintain job aids, FAQs, and in‑app guidance to drive self‑service and reduce support tickets.

Analytics & Business Impact

• Build learner impact reports integrating course data, AI practice scores, SEP usage, and field KPIs (with Sales/Service Ops).
• Publish executive and manager‑level dashboards (Power BI/Tableau/Excel) focused on time‑to-ramp, activity-to-outcome, and skill gap closure.
• A/B test delivery formats; run cohort analyses; recommend content and channel optimizations.

Compliance, Security & Accessibility

• Ensure training records meet regulatory and organizational standards; conduct regular audits and partner with Compliance.
• Manage content and platform accessibility (e.g., WCAG 2.1 AA).
• Coordinate vendor risk and platform updates with IT/SecOps; maintain documentation and runbooks.

Projects, Vendors & Roadmap

• Lead platform upgrades, migrations, and feature rollouts; maintain a rolling roadmap that balances stability with innovation.
• Manage vendor relationships and renewals; define business cases and pilots (e.g., AI features, mobile offline).
• Build communities of practice with field leaders; host office hours and release briefings.

Location & Travel Expectations: 

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Ability and willingness to travel to field locations, ride‑alongs, store visits, national meetings 5% of the time. Valid driver's license required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

Required Qualifications

• 8+ years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors, Cornerstone, Docebo, Absorb, Mindtickle, etc.).
• Hands‑on experience with mobile‑first learning and field adoption in retail/sales environments.
• Proficient with SCORM/xAPI, content testing, and compatibility troubleshooting.
• Experience with LMS‑HRIS integrations and multi‑language content delivery.
• Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
• Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
• Strong communication, stakeholder management, and project coordination skills.

Preferred Experience (Ecosystem & Tools)

• AI Role‑Playing/Simulation: Administering scenario libraries, analytics, and feedback (e.g., Mindtickle/AI Coach, Second Nature, Rehearsal, or similar).
• Sales Enablement Platform (SEP): Cornerstone, Docebo, Mindtickle, or a custom/bespoke enablement system.
• Knowledge Base & CMS: SharePoint/Confluence/ServiceNow KB; headless CMS (e.g., Contentful) or enterprise CMS (e.g., Adobe, Sitecore).
• Learning Record Store & xAPI: Watershed, Learning Locker; experience designing xAPI statements and dashboards.
• Video & Microlearning: Kaltura, Vimeo Enterprise, Microsoft Stream; Vyond/Synthesia for rapid media.
• In‑App Guidance / DAP: WalkMe, Whatfix, Pendo for workflow‑embedded guidance.
• Microlearning & Retail Readiness: Axonify, EduMe, EdApp, Whatfix mobile pulses.
• Badging & Credentials: Credly, Accredible (issuing/verifying micro‑credentials).
• Assessment & Proctoring: Questionmark, Talview/Proctorio (as applicable).
• Translation/Localization: Smartling, Lokalise, Phrase, or enterprise workflows for multi‑market content.
• Analytics: Advanced Excel plus Power BI/Tableau for executive dashboards and cohort analyses.
• Search & Recommendations: Elastic/Coveo search tuning; metadata and synonyms for KB/LMS findability.
• AR/VR / Simulations (Nice to have): STRIVR, PICO/Oculus; POS or device simulations for hands‑on practice.

Competencies

• Ecosystem Thinking: Designs systems to work together—consistent taxonomy, data contracts, and user journeys.
• Operational Excellence: Clear SLAs, runbooks, and release checklists; bias for reliability and scalability.
• Insight to Action: Turns data into decisions; partners with Ops leaders to impact time‑to‑ramp and field performance.
• Change Enablement: Trains decentralized admins and drives adoption through self‑service and field‑friendly design.
• Security & Compliance Mindset: Protects data, meets audit standards, and designs with accessibility in mind.

Impact Metrics (What Great Looks Like)

• Platform Health: Uptime %, page load, SSO success %, MTTR, ticket deflection %.
• Operational Rigor: Content audit adherence %, release cadence reliability, admin SLA compliance.
• Learning Outcomes: Time‑to‑certification/ramp, assignment on‑time completion %, recert lapse rate.
• Adoption & UX: MAU, session depth, search success %, CSAT/NPS, role‑play participation & pass rates.
• Business Impact (Commercial/Retail): Conversion rate uplift post‑training, attach rate improvement, first‑time‑fix rate, shrink improvement, customer NPS.
• Data Quality: Reporting accuracy/timeliness, HRIS sync error rate, localization coverage.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

Overview

As an Sr Specialist, Executive Compensation, you will serve as a senior individual contributor and subject matter expert responsible for designing, implementing, and managing executive and enterprise incentive compensation programs. You will shape and evolve executive pay frameworks to support business strategy, align performance with outcomes, and attract, retain, and motivate senior talent in accordance with the company’s compensation philosophy. As a trusted advisor, you will lead complex analyses, support board-level governance, ensure regulatory compliance, and deliver data-driven insights to inform executive compensation decisions and practices.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Design, implement, and manage executive compensation programs, including base pay, annual incentives, equity vehicles, and LTIPs. 
• Design and administer the Short-Term Incentive (STI) plan for all employee levels across the company. 
• Conduct executive compensation benchmarking using survey data, proxy analysis, and market intelligence. 
• Evaluate market alignment, performance outcomes, dilution impact, and governance considerations. 
• Support equity program design, strategy, and related governance practices. 
• Partner with Legal, Finance, and HR to ensure regulatory compliance and sound governance. 
• Lead or support executive compensation-related regulatory requirements and disclosures. 
• Prepare materials for Compensation Committee and Board meetings, including benchmarking, program design recommendations, and performance-to-pay analyses. 
• Advise stakeholders on complex compensation matters and collaborate across functions. 
• Partner with the Compensation Manager on job evaluations and grade assignments across all jobs. 
• Maintain professionalism and discretion in all communications. 

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Typically, 8+ years of experience in compensation, with significant focus on executive compensation. 
• Bachelor’s degree in HR, Finance, Business, Economics, or related field; CCP or advanced degree preferred. 
• Significant experience in executive compensation or total rewards. 
• Strong analytical, modeling, and executive-level communication skills. 
• Experience supporting both private and public companies. 
• Demonstrated experience preparing materials for Compensation Committees and Boards of Directors. 
• Experience filing and reporting information such as the proxy statement, client RFP responses relating to compensation, etc. 
• Deep understanding of equity compensation vehicles (profits interests, options, RSUs, PSUs), IRC Section 409A and other regulatory requirements. 
• Proficiency in compensation survey data, modeling, and equity valuation tools. 

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $120,000.00 - $145,000.00

Internal leveling code: IC8

Overview

As a Compensation Manager you will serve as a strategic leader and subject matter expert responsible for developing, optimizing, and leading compensation programs. You will evolve our compensation frameworks to attract, retain, and motivate top talent in alignment with our business goals and compensation philosophy. As a trusted business partner to the People Team and senior leadership, you will drive compensation strategy, lead complex projects, ensure regulatory compliance, and deliver data-driven insights to shape equitable, competitive pay practices.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Lead the design, implementation, and continuous evolution of compensation strategies aligned with business objectives and market dynamics.
• Partner with HR, Finance, and business leaders to advise on salary decisions, job leveling, and promotions.
• Drive the development and execution of Career Ladder frameworks to support internal mobility, employee development, and engagement.
• Oversee job architecture including job evaluation, leveling, and grade assignments.
• Manage the annual compensation planning cycle including merit, promotion, and adjustment recommendations; Provide guidance to leaders on budget allocation and pay-for-performance alignment.
• Conduct market research and ensure pay is competitive and aligned with internal equity.
• Monitor compensation trends and recommend changes to maintain competitive market positioning and internal equity.
• Maintain deep understanding of relevant laws and regulations (e.g., FLSA, minimum wage, pay transparency), ensuring all compensation practices remain compliant.
• Conduct compensation-related audits, internal reviews, and support pay equity and transparency initiatives.
• Maintain compensation-related policies and procedures, ensuring consistency and fairness across the organization.
• Partner with HRIS and IT to ensure accuracy, integrity, and compliance of compensation data and systems.
• Analyze compensation data and create clear reports for leadership.
• Manage survey participation and external vendor relationships.
• Lead compensation-related projects, including system enhancements, career frameworks, and organizational design support.

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in Human resources, Finance, Business, or related field.
• 8+ years of progressive experience in compensation analysis and program management.
• Strong analytical and quantitative skills with ability to interpret complex data and develop strategic insights.
• Demonstrated ability to influence senior leaders and collaborate across multiple functions.
• Deep knowledge of federal/state wage and hour regulations and compensation compliance standards.
• Advanced proficiency in Excel, compensation benchmarking tools and HRIS systems (e.g., Workday, SAP).

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $120,000.00 - $145,000.00

Internal leveling code: IC8

Overview 

As the LMS Enterprise Administrator, supporting Scout Motors, you will serve as a trusted partner, strong collaborating, with company-wide SME’s and stakeholders, working under the direction of our Director of Learning & Development. You will be responsible for the end-to-end LMS administration for Scout Motors. This role blends data agility, LMS design, operational oversight, and project management, while balancing a need for accelerated execution, quality, and end-user experience. You will be helping build the learning system, the LMS team, core processes, and LMS innovations that will power a new era for an iconic American brand. 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Fully configure and future-proof all LMS [SuccessFactors] global settings, branding, authentication, integrations, and SSO operability. 
• Curate and manage enterprise-wide permissions, roles and organizational hierarchy (manage enterprise users access-levels). 
• Build and manage all LMS data security, compliance, and ad-hoc LMS reporting (including building custom reports). 
• Build and manage LMS vendor relationship and oversee LMS platform upgrades. 
• Create best practices around monitoring overall system performance and uptime. 
• Assess, build, and audit key learning metrics – develop reporting for the enterprise. 
• Proactively handle key LMS issues, password resets, and LMS troubleshooting. 
• Lead training & develop LMS sessions for business-unit scouts across the organization 
• Build and facilitate LMS admin-support across the organization (Including Corporate, Commercial, Production and all Scout Motors Business Units) 
• Act as the LMS Subject Matter Expert for assessing and integrating 3rd-party learning software integrations, AI, VR/AR, and critical infrastructure API’s 
• Create, Assign, and analyze training for all learning populations, talent, and career paths. 
• Act in a critical leadership role helping to build our Scout Learning Council by consulting with and strongly collaborating across all LMS SME’s and learning teams in Commercial, Corporate and Production environments. 

Stakeholder Partnership 

• Partner with Scout Motors Hiring Managers and HR to understand enterprise LMS needs, align LMS priorities with business outcomes 
• Set clear expectations and delivery successfully on all LMS update timelines, learning environments, and technology integrations. 
• Provide and present regular updates on LMS status, learning metrics, and training progress. 
• Deliver a positive, value-driven experience for People Managers and end-users through clear communication, responsiveness, and strong partnership. 

Full-Cycle LMS Administration 

• Own the end-to-end LMS enterprise development, integration, and stabilization. 
• Manage all LMS errors and issues, identify gaps, and adjust strategies to deliver timely, high-quality experience for learners, Manager, and LMS partners. 
• Execute targeted LMS strategies aligned with Scout Motors’ brand and values. 
• Share, present, and recommend on learning technology insights, innovation opportunities, and competitive intelligence to strengthen Scout Motor’s learning architecture, security, compliance, and future learning technology decision (including AI, as well as augmented & virtual reality) decisions. 
• Execute in a KPI-driven results-based learning environment with monthly learning & user performance targets. 
• Accountable for overseeing and delivering timely LMS metrics such as LMS health, completion & compliance targets, and end-user experience indicators. 

Technology & Tools 

• Leverage all aspects of our SuccessFactors LMS to import, document, and audit all learning activity (external, internal, and 3rd party) accurately and ensure full compliance and learning data integrity. 
• Consult with Scout Motors SME’s and build career & learning pathways that drive effectiveness, engagement, and efficiency utilizing SuccessFactors architecture. 

External Representation 

• Act as a Scout Motors brand ambassador, building authentic connections with the local and regional learning technology communities. 

Location & Travel Expectations:

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• 5+ years of current, hands-on experience administering SuccessFactors LMS, including system configuration, user/role management, and maintaining overall system integrity. 
• Proven ability to independently diagnose and resolve LMS issues, partnering with IT or SAP Support when needed to ensure uninterrupted learner access. 
• Deep experience uploading, testing, and managing SCORM/AICC content, ensuring compatibility and seamless delivery across devices and browsers. 
• Demonstrated ability to develop and distribute LMS reports and dashboards, analyzing learning data to support compliance and program insights. 
• Experience configuring LMS workflows, including assignments, notifications, certifications, and learning pathways to support scalable training operations. 
• Skilled in providing Tier‑1/2 support in a “people first” attitude for learners and managers, including creating quick reference guides or delivering brief system training as needed. 
• Strong organizational skills with experience managing data loads, maintaining accurate training records, and ensuring compliance deadlines are met. 
• Deep experience partnering with HR, IT, Business Unit SMEs and Site-based learning teams to support full system integrations, content updates, and smooth end‑to‑end learning operations. 
• Demonstrated ability to identify opportunities to maximize and streamline LMS processes, enhance user experience, and apply best practices to improve and help future-proof our learning operations. 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $90,000.00 - $112,500.00

Internal leveling code: IC9

Overview 

Scout Motors is building something iconic — and hiring the talent that makes it possible requires focus, precision, and leadership. 

The Manager, Talent Acquisition will lead full-cycle recruiting efforts across Corporate, Commercial Operations, Technical, and Engineering functions. This leader will oversee a team of recruiters and partner closely with executive and functional leaders to deliver high quality talent in a hyper-growth, high-accountability environment. 

This is a hands-on leadership role for someone with a strong bias toward action — someone who simplifies complexity, drives operational excellence, and holds themselves, their team and stakeholders accountable to deliver measurable results. 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Lead & Deliver Results 

• Lead and develop a team of recruiters supporting Engineering, Technical, Commercial Operations, and Corporate functions (IT, Finance, Legal, Marketing, Compliance, HR, Brand & Strategy, Growth, Administration, Audit etc.) 
• Own hiring performance across supported business areas — ensuring delivery against headcount plans, time-to-fill targets, and quality-of-hire metrics 
• Drive disciplined requisition management, prioritization, and workload distribution 
• Establish clear expectations, performance standards, and accountability mechanisms across the recruiting team 
• Step in as a player-coach when necessary to ensure critical roles are filled 

 Simplify & Standardize 

• Bring structure and consistency to recruiting processes in an environment that has historically been complex 
• Identify inefficiencies and implement scalable solutions that improve speed, transparency, and predictability 
• Ensure data integrity and disciplined system usage 

 Strategic Business Partnership 

• Serve as a trusted advisor to functional leaders, understanding business goals, capability gaps, and workforce planning needs 
• Translate business strategy into actionable recruiting plans 
• Provide talent market insights to influence hiring strategy and workforce decisions 
• Support critical leadership hiring as needed 

 Drive Talent Excellence 

• Build high-caliber candidate pipelines across engineering, technical and corporate disciplines 
• Elevate sourcing strategies and proactive talent pool mapping 
• Lead hiring calibration conversations to ensure quality and consistency 
• Champion inclusive hiring practices and structured interviewing 

 Performance & Accountability 

• Utilize internal hiring data (supply and demand) and external market data to develop and execute plans that drive performance 
• Conduct regular business reviews with stakeholders 
• Create visibility into risks and mitigation plans 
• Foster a high-performance culture grounded in feedback, recognition, and ownership 

Location & Travel Expectations:

• This role is based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor’s degree in Human Resources, Business or related field of study is required 
• 7+ years of Talent Acquisition leadership experience is required 
• Experience recruiting across technical and corporate disciplines in a high-growth environment (automotive or manufacturing preferred) 
• Strong operational mindset with the ability to scale processes and drive execution 
• Proven ability to influence senior leaders and hold stakeholders accountable 
• Experience leveraging recruiting metrics and dashboards to drive performance 
• Exceptional communication, coaching, and relationship-building skills 
• Comfortable navigating ambiguity while delivering structure and clarity 

Who You Are 

• Action-oriented and decisive 
• Comfortable making tough calls 
• Data-driven and disciplined 
• A simplifier of complexity 
• A coach who develops talent and expects excellence 
• Committed to building something iconic 
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $120,000.00 - $145,000.00

Internal leveling code: M8

About the Role

Scout Motors is building the future of American automotive manufacturing—and that future is powered by exceptional talent. As we accelerate toward our next stage of growth, we are seeking a Professional Recruiter in Columbia, SC.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

As a Recruiter, supporting Scout Motors, you will serve as a trusted partner to Hiring Managers and HR stakeholders, owning the end-to-end recruiting lifecycle for professional roles. This role blends execution with strategy—balancing speed, quality, and experience—while helping build the teams that will power a new era for an iconic American brand.

You’ll bring Scout Motors’ values to life through how you partner, communicate, and deliver results—operating with ownership, curiosity, and a strong commitment to people and craft in a metric-driven environment. This position reports into the Talent Acquisition Manager, Production & Quality.

Key responsibilities include:

Stakeholder Partnership

• Partner with Hiring Managers and HR to understand professional hiring needs, align priorities, and set clear expectations on timelines, candidate profiles, and market conditions.
• Provide regular updates on requisition status, applicant pool health, and hiring progress.
• Deliver a positive, value-driven experience for candidates and Hiring Managers through clear communication, responsiveness, and strong partnership.

Full-Cycle Recruiting

• Own the end-to-end recruiting process for professional roles.
• Manage applicant pipelines, identify gaps, and adjust strategies to deliver timely, high-quality hires.
• Execute targeted sourcing and talent attraction strategies aligned with Scout Motors’ brand and values.
• Share labor market insights, talent availability, and competitive intelligence to guide hiring decisions.

Metrics & Performance Accountability

• Operate in a KPI-driven environment with monthly hiring and performance targets.
• Accountable for recruiting metrics such as pipeline health, time-to-fill, and experience indicators.

Technology & Tools

• Leverage Greenhouse (ATS) to document recruiting activity accurately and ensure compliance and data integrity.
• Use sourcing and recruiting tools to build pipelines and drive efficiently.

External Representation

• Represent Scout Motors at career fairs, hiring events, and community or industry engagements.
• Act as a brand ambassador, building authentic connections with the talent community.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Columbia, South Carolina. 
• The responsibilities of this role require 4-5 days attendance in office with in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Domestic and international travel required, approximately 10% of the time. Valid driver's license required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• 4+ years of full-cycle recruiting experience, managing roles from intake through offer in a fast-paced, stakeholder-driven environment.
• Demonstrated experience sourcing and recruiting for Engineering roles.
• Ability to manage, reinforce, and improve recruiting processes that support the Talent Acquisition model
• Confidence and judgment to drive alignment, influence behavior, and propose practical solutions that balance business needs with recruiting standards.
• Strong communication skills, with the ability to set expectations, address resistance constructively, and keep stakeholders aligned and moving forward.
• Experience leveraging an ATS (Greenhouse experience is a plus) and sourcing tools to manage pipelines, document activity, and ensure process discipline and compliance.
• A proactive, solutions-oriented mindset—comfortable identifying gaps, escalating appropriately, and improving how work gets done.
• Integrity, curiosity, resourcefulness, collaborative orientation, enthusiastic attitude, growth mindset
• Automotive manufacturing industry experience is a plus!
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
• Ability and willingness to travel domestically and internationally as required, approximately 10% of the time. 
• Valid driver's license required.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $90,000.00 - $112,500.00

Internal leveling code: IC9

Title: Product Manager – Brand Platform

Location: US - Remote

About the Role

LTK seeks a results-driven Product Manager to own and grow the platform that powers gifting and paid collaborations between the world’s top creators and brands. The Brand Platform is part of LTK’s “All-in-One Creator Marketing” platform, which enables brands and creators to discover each other, collaborate, and build long-term, mutually beneficial partnerships. The Brand Platform is a key component of LTK’s three-sided marketplace, connecting consumers, creators, and brands into a thriving social community.

This role is central to designing the end-to-end experience for both brands and creators, including campaign creation, negotiation, digital contracting, secure payments, and performance measurement. You will help build scalable revenue streams for creators while providing brands with a high-ROI, authentic marketing channel they can trust.

As a Product Manager, you will partner closely with engineering, design, data science, sales, operations, marketing, and legal teams to define, prioritize, and deliver high-impact product solutions. You will own the full product lifecycle—from discovery and definition to launch, iteration, and post-launch optimization.

How You Will Make an Impact

• Translate Strategy into Execution: Convert the vision of founders and senior leaders into a product strategy and roadmap that drives measurable business outcomes.
• End-to-End Product Ownership: Define features, write clear user stories, manage the backlog, and make trade-offs to ensure high-quality, high-impact delivery.
• Product Execution & Quality: Collaborate with engineering and design to launch exceptional products, identify and triage quality issues, and ensure features work across devices, international points of sale, and use cases.
• Customer Insight & Feedback: Gather and synthesize feedback from usability tests, surveys, support tickets, and other channels to guide decisions. Use data and research to continuously optimize the campaign funnel and improve user experience.
• Marketplace & Financial Systems: Architect solutions for campaign proposals, offer negotiation, digital contracting, and seamless payment systems to ensure accurate, timely payouts for creators.
• Data-Driven Decision Making: Define proper instrumentation for projects, analyze post-launch results, and proactively generate insights to inform future features and roadmap priorities.
• AI & Emerging Tech: Leverage AI tools (e.g., ChatGPT, Enterpret, Glean) responsibly to automate routine tasks, summarize user feedback, and accelerate insights while improving decision-making.
• Strategic Impact: Understand your product area in the context of team and company objectives. Align multiple initiatives to broader goals, and use post-launch analysis to recommend next steps.
• Stakeholder Management: Proactively identify impacted stakeholders across teams, integrate feedback into product decisions, and communicate updates and trade-offs clearly.
• Cross-Functional Leadership: Act as a trusted partner to design, engineering, and other teams to unblock work, drive alignment, and deliver exceptional products.

What You Will Bring to LTK

• Proven Product Experience: 4+ years in product management, preferably in a multi-sided marketplace, ad-tech, mar-tech, or creator economy platform. Experience with social platforms is a strong plus.
• Digital Marketing & Ad-Tech Expertise: Strong understanding of CMOs, media buyers, and performance marketers; experience with platforms like Meta Ads or Google Ads is preferred.
• Marketplace & FinTech Familiarity: Knowledge of marketplace mechanics, payment systems (Stripe, Netsuite, PayPal), trust & safety, and digital contracting workflows.
• Analytical & Data-Driven: Comfortable with cohort analysis, funnel optimization, financial modeling, and tools like Amplitude, Fullstory, Looker, and Athena.
• Customer Obsession: Deep empathy for both creators and brands; able to translate insights into actionable product improvements.
  Cross-Functional Collaboration: Skilled at aligning stakeholders, managing dependencies, and driving teams toward shared goals.
• Communication & Influence: Able to articulate complex product decisions, trade-offs, and data-backed rationale to engineers, stakeholders, and executives.
• “Roll Up Your Sleeves” Attitude: Thrives in a fast-paced, ambiguous environment; capable of operating at both strategic and tactical levels.
• Quality Ownership: Able to transition into the role of the customer prior to launch to ensure the product meets customer expectations.   
• Growth Mindset & Adaptability: Embraces feedback, continuously improves, and navigates rapidly changing priorities.
• Social Platform API Experience: Familiarity with platforms and their insights, such as Meta/IG, TikTok, Pinterest, and YouTube is preferred.
• A mindset focused on seizing opportunities and moving with urgency
• Dedication to fierce prioritization and operational excellence
• Adaptability to a dynamic, fast-moving environment
• A growth mindset and openness to feedback#LI-AJ1

The Onboarding Manager at Nox Group is a working manager role. You are responsible for both the strategic leadership of the onboarding department and the hands-on execution of the end-to-end new hire lifecycle. By managing your own desk of hires while leading the team, you ensure a seamless, high-touch transition from recruitment to "Day One" for every new teammate

Responsibilities

• Manage the complete onboarding lifecycle for your designated hires, including all communications and system entries.
• Provide leadership and daily direction to the Onboarding Admins.
• Monitor the initiation of onboarding in Greenhouse and other applicable systems to ensure all new hires are processed immediately upon offer acceptance.
• Act as the primary point of contact for complex start-date changes, rescinded offers or issues involving the Talent and Workforce Development teams.
• Oversee the administration of background checks and drug screenings to ensure 100% compliance with safety-sensitive requirements.
• Audit I-9 and E-Verify completions to maintain strict adherence to federal law and manage re-verification schedules for current employees.
• Verify that all employee records across People systems (Spectrum, Greenhouse, etc.) are accurate, up-to-date,
• Regularly update the Onboarding process as business needs change.
• Be the subject matter expert of all onboarding systems.
• Ensure up to date compliance with all onboarding processes.

Qualifications

• 2-4 years of progressive HR Experience
• Strong understanding of employment law
• Experience in construction preferred
• At least 1 year of managing others or leading teams
• Excellent organizational and communication skills
• Excellent analytical and problem-solving skills

Education & Certifications

• Bachelor’s degree in a relevant field.

Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.

#NXCLIND1

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a highly motivated and detail-oriented Manager, Corporate Accounting to lead key aspects of our accounting operations in a fast-paced environment. This role will own the integrity and efficiency of the close process, drive automation and system enhancements, and partner cross-functionally with Technical Accounting, Engineering, and Finance teams.

You will play a critical role in scaling accounting operations, improving processes, and ensuring accurate and timely financial reporting as the company grows.

This is a full-time position based out of our Denver or Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use:

Netsuite, Coupa, FloQast, BigQuery, AI Tools

What You’ll Do:

Team Leadership & Development

• Manage, mentor, and develop a team of corporate accountants, fostering a high-performance and continuous improvement culture

• Establish clear goals, priorities, and accountability across the team

• Drive process standardization and documentation to support scalability

Close & Financial Reporting

• Own and manage the monthly, quarterly, and annual close processes, ensuring accuracy and timeliness

• Review journal entries, account reconciliations, and flux analyses

• Ensure compliance with US GAAP and internal accounting policies

• Partner with Technical Accounting on complex accounting areas and new business initiatives

Systems, Automation & Process Improvement

• Lead initiatives to automate and streamline accounting workflows, reducing manual effort and risk

• Collaborate with Engineering and Data teams to enhance data pipelines and reporting accuracy

• Drive system integrations and improvements across financial systems

Cross-Functional Collaboration

• Partner closely with Technical Accounting on policy implementation, revenue recognition considerations, and complex transactions

• Work with Engineering and Data teams to improve data integrity, automate reporting, and support scalable infrastructure

• Collaborate with FP&A, Procurement, and other stakeholders to align on financial insights and operational needs

Controls & Compliance

• Strengthen and maintain internal controls over financial reporting

• Support audit processes (internal and external), including preparation of schedules and documentation

• Ensure compliance with SOX and company policies

Skills We’re Looking For:

• Bachelor’s degree in Accounting or Finance; CPA strongly preferred

• 5–7+ years of accounting experience, with a mix of public accounting and industry preferred

• Prior experience in a SaaS or high-growth technology company

• Proven experience managing and developing teams

• Strong understanding of month-end close, general ledger, and financial reporting processes

• Hands-on experience with NetSuite and close automation tools (e.g., FloQast)

• Experience working with large datasets or data tools (e.g., BigQuery) is a plus

• Demonstrated ability to drive process improvements and automation initiatives

• Strong cross-functional communication skills, especially with technical teams

Bonus Skills​:

• Exposure to AI tools (e.g., ChatGPT, Claude) for workflow or productivity enhancements

#LI-HYBRID #LI-JG1

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a highly motivated and detail-oriented Manager, Corporate Accounting to lead key aspects of our accounting operations in a fast-paced environment. This role will own the integrity and efficiency of the close process, drive automation and system enhancements, and partner cross-functionally with Technical Accounting, Engineering, and Finance teams.

You will play a critical role in scaling accounting operations, improving processes, and ensuring accurate and timely financial reporting as the company grows.

This is a full-time position based out of our Denver or Oakland office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use:

Netsuite, Coupa, FloQast, BigQuery, AI Tools

What You’ll Do:

Team Leadership & Development

• Manage, mentor, and develop a team of corporate accountants, fostering a high-performance and continuous improvement culture

• Establish clear goals, priorities, and accountability across the team

• Drive process standardization and documentation to support scalability

Close & Financial Reporting

• Own and manage the monthly, quarterly, and annual close processes, ensuring accuracy and timeliness

• Review journal entries, account reconciliations, and flux analyses

• Ensure compliance with US GAAP and internal accounting policies

• Partner with Technical Accounting on complex accounting areas and new business initiatives

Systems, Automation & Process Improvement

• Lead initiatives to automate and streamline accounting workflows, reducing manual effort and risk

• Collaborate with Engineering and Data teams to enhance data pipelines and reporting accuracy

• Drive system integrations and improvements across financial systems

Cross-Functional Collaboration

• Partner closely with Technical Accounting on policy implementation, revenue recognition considerations, and complex transactions

• Work with Engineering and Data teams to improve data integrity, automate reporting, and support scalable infrastructure

• Collaborate with FP&A, Procurement, and other stakeholders to align on financial insights and operational needs

Controls & Compliance

• Strengthen and maintain internal controls over financial reporting

• Support audit processes (internal and external), including preparation of schedules and documentation

• Ensure compliance with SOX and company policies

Skills We’re Looking For:

• Bachelor’s degree in Accounting or Finance; CPA strongly preferred

• 5–7+ years of accounting experience, with a mix of public accounting and industry preferred

• Prior experience in a SaaS or high-growth technology company

• Proven experience managing and developing teams

• Strong understanding of month-end close, general ledger, and financial reporting processes

• Hands-on experience with NetSuite and close automation tools (e.g., FloQast)

• Experience working with large datasets or data tools (e.g., BigQuery) is a plus

• Demonstrated ability to drive process improvements and automation initiatives

• Strong cross-functional communication skills, especially with technical teams

Bonus Skills​:

• Exposure to AI tools (e.g., ChatGPT, Claude) for workflow or productivity enhancements

#LI-HYBRID #LI-JG1

About the role

We are looking for an experienced and detail-oriented Customer Support Specialist to join our Employer Servicing team. In this role, you will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it. You’ll work directly with business leaders and HR admins as their trusted advisor from onboarding through renewal, ensuring they have a seamless experience providing world class benefits to their employees. This is a critical role that blends deep technical knowledge with excellent problem-solving and communication skills.

You’ll thrive in this role if you get energy from solving problems that initially seem impossible and view every customer interaction as an opportunity to improve the product or process.

We’re a proud Microsoft Gold Partner, known for delivering tailored business solutions that disrupt the SMB space. As we continue expanding across the U.S., we're looking for a Senior Dynamics GP Consultant to join our team and play a key role in implementing, optimizing, and supporting Microsoft Dynamics GP for our clients. 

As a Senior GP Consultant, you’ll work closely with clients to understand their business needs and deliver high-impact solutions using Microsoft Dynamics GP. You’ll be hands-on with system design, implementation, testing, training, and support, while also contributing to strategic discussions and mentoring team members

Travel: Up to 25%

Reporting to: GP Delivery Success Manager

Location: This role is available in multiple locations. Depending on your location, different work environments are supported: Hybrid in Tampa, FL and Fargo, ND, or Remote across the rest of the U.S.

Important: All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts around 3 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture.

What You'll Be Doing: 

• Lead on-site and remote consulting for Dynamics GP implementations—gathering requirements, reviewing business processes, designing workflows, configuring systems, and supporting testing. 
• Manage and support go-live activities, end-user training, and post-implementation support. 
• Build strong client relationships by serving as the main point of contact and ensuring high-quality deliverables. 
• Collaborate on project planning, task scheduling, and solution architecture. 
• Participate in or lead strategic client meetings and user group sessions as a subject matter expert. 
• Work independently to execute client implementations and coordinate communications and timelines. 
• Identify and mitigate project risks and client challenges proactively. 
• Document recommendations and outcomes with clarity and precision. 
• Stay current with Enavate’s project methodology and contribute to its ongoing improvement. 
• Mentor junior consultants and share knowledge across the practice. 
• Continuously learn and bring new insights back to the team. 

What We’re Looking For: 

• 5+ years of hands-on experience with Microsoft Dynamics GP 
• Bachelor’s degree in Business, Accounting, Information Systems, or related field (or equivalent experience) 
• Solid understanding of GP system configuration, customization, workflows, and integrations 
• Strong functional knowledge of the GP Manufacturing module (a plus) 
• Demonstrated experience with key third party add-ons or specific industry knowledge 
• Experience with SSRS Report Writer and GP integration tools like SSIS, Integration Manager, SmartConnect, and Web Services (a plus) 
• Ability to lead client engagements with confidence and professionalism 
• Strong organizational skills, attention to detail, and a proactive, self-driven mindset 
• Comfortable presenting to stakeholders and leading client discussions 
• Clear communicator with a team-first mentality 
• Willingness to travel up to 25%

ABOUT THE TEAM

We’re building the future of defense manufacturing — and that starts with how we develop our leaders. The Program Manager, Leadership Development (Manufacturing) will own the strategy, design, and execution of comprehensive leadership training programs applied across all our manufacturing sites. This role is pivotal in bridging strategic leadership needs with on-the-ground operational realities, ensuring our production leaders are equipped with fundamental skills, advanced capabilities, and the vision to lead effectively. You will be responsible for the full lifecycle of leadership development initiatives, from content creation and facilitation to training assignments, upkeep, and metric-driven continuous improvement. This position will require 30% travel.

WHAT YOU’LL DO

• Assess Leadership Development Needs: Partner with senior manufacturing, operations, and HR leaders across all sites to identify critical leadership skill gaps, define strategic development priorities, and align training initiatives with enterprise-wide objectives.
• Design & Develop Leadership Programs: Lead the creation and adaptation of foundational and advanced leadership development content, modules, and experiential learning activities specifically tailored for production and manufacturing leaders. This includes defining learning objectives, curriculum, and delivery methods.
• Program Ownership & Management: Own end-to-end leadership development project plans – from needs analysis and strategic design through delivery, resource allocation, and robust post-training evaluation across all sites.
• Facilitate & Deliver High-Impact Training: Directly facilitate engaging and effective leadership development programs for diverse cohorts of production and manufacturing leaders, fostering critical thinking and practical application.
• Establish Foundational Leadership Training: Develop and manage a standardized curriculum to ensure all new and existing production leaders complete essential foundational leadership training, covering core principles, management best practices, and operational leadership.
• Manage Training Logistics & Administration: Oversee the assignment and tracking of leadership training participation, maintain curriculum up-to-date, manage scheduling across multiple sites, and ensure seamless delivery of all program components.
• Track Outcomes & Drive Continuous Improvement: Develop and implement metrics to measure the effectiveness and impact of leadership development programs (e.g., leadership effectiveness scores, retention, performance improvements). Utilize data and feedback to continuously refine and optimize content and delivery strategies.
• Collaborate & Influence: Act as a key liaison between manufacturing leadership, Human Resources, Global L&D, and other stakeholders to ensure alignment, gain buy-in, and seamlessly roll out new leadership development initiatives across the organization.
• Enable Internal Facilitation Capabilities: Develop and facilitate "train-the-trainer" programs and provide resources to empower internal subject matter experts or existing L&D professionals to effectively deliver and reinforce leadership development content within their respective sites or functions.
• Partner & Expand Impact: Engage with external vendors, academic institutions, and industry experts to bring specialized leadership development solutions and best practices into the organization, strengthening our global talent pipeline.
• Perform other responsibilities as assigned to support the manufacturing leadership development strategy for manufacturing and production.

REQUIRED QUALIFICATIONS

• 8+ years of progressive experience in Learning & Development, Organizational Development, or Leadership Development, with a strong focus on program management.
• Proven experience designing, managing, and delivering leadership development programs from concept to completion for diverse audiences.
• Strong facilitation skills with demonstrated ability to engage, inspire, and develop leaders at various levels.
• Exceptional program management and organizational skills, capable of managing multiple complex projects across different sites concurrently.
• Experience working within or directly supporting a manufacturing, production, or heavy industrial environment is preferred.
• Demonstrated ability to collaborate effectively and build strong relationships with cross-functional and senior leadership teams.
• Data-driven mindset with a proven ability to define metrics, analyze training impact, and drive continuous improvement.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

PREFERRED QUALIFICATIONS

• Lean Six Sigma.
• Experience implementing leadership development programs on a multi-site or global scale.
• Certifications in leadership assessment tools (e.g., 360 feedback, behavioral assessments).
• Experience with Learning Management Systems (LMS) and learning experience platforms (LXP) for program administration and content delivery.

Little more about the team:

You’ll join the People team as a dedicated business partner across the business. This role is designed for someone who enjoys getting close to the teams they support, partnering with leaders on the decisions that shape their organizations, and the people practices that determine how their teams perform.

This is a strong opportunity for an experienced People Business Partner who’s comfortable living close to the revenue floor while also holding a broader remit. You’ll bring deep familiarity with the rhythms of a GTM org - quota cycles, ramp, pipeline pressure, and the performance conversations that come with them. You’ll apply that same commercial instinct across the other functions you support. Critically, you’ll understand the world your GTM team is selling into: you’ve built your career in deep tech, engineering-led companies - the kind of places where the product is genuinely complex, a builder mentality runs through everything the company does, and the people culture is something the company has worked hard to protect as it scales.

What you’ll do in the role:

• Serve as the primary People partner to the GTM leadership team - Sales, CS, Marketing and RevOps - attending staff meetings and acting as a true thinking partner on org strategy, talent, and performance
• Support additional business functions as part of a broader PBP remit in partnership with your direct manager, bringing consistent people practices and partnership quality across all client groups
• Partner with leaders and managers on the day-to-day work of running healthy organizations - hiring, onboarding, performance differentiation, and manager development
• Coach managers through performance conversations, organizational change, and the everyday hard parts of running a team well
• Lead complex employee relations matters end-to-end with the documentation rigor and judgment those calls require
• Run the people cycles across your client groups - performance reviews, talent calibrations, compensation planning, engagement action planning, and promotions
• Use people data to diagnose what’s actually happening across your orgs and bring clear recommendations to the leadership teams you support

What you’ll bring to the role:

• 8+ years of progressive HR/People experience, with at least 4 years in a true Business Partner capacity
• Significant experience partnering with GTM, Sales, or revenue-focused organizations inside a SaaS or recurring-revenue business - you understand how GTM teams are built, how they’re measured, and what makes them perform
• A background that includes at least one deep tech, engineering-first company - think developer tooling, observability, infrastructure, or adjacent spaces where the product is highly technical, a builder mentality runs through everything the company does, and technical craft and product quality set the standard for how the whole company operates. You know what it feels like to do People work in that environment, and you know how to build people practices that resonate there without compromising what makes those cultures special
• Comfort holding a broad remit - you can context-switch between a revenue org conversation and a corporate function conversation without losing depth in either
• Track record running complex employee relations matters, including multi-witness investigations, performance interventions on senior individuals, and multi-state separations
• Strong people analytics instincts - comfort pulling and interpreting attrition, attainment, ramp, engagement, and organizational data, and translating it into recommendations leaders can act on
• Multi-state US employment law fluency at a senior PBP level
• Experience working in a remote-first or distributed company, with a track record of owning the end-to-end People Business Partner strategy for a function or business unit — not just executing programs, but shaping how people practices are designed, prioritized, and measured across the org

Purpose

We are seeking a highly motivated and adaptable Indirect Category Manager to support strategic sourcing and procurement activities across Divergent 3D and Czinger.

This role supports a broad range of indirect procurement categories including IT/software, HR, marketing, professional services, finance, legal, travel, facilities, construction, and other G&A related spend. Depending on business priorities and candidate experience, the individual may primarily support specific procurement categories and provide additional support where needed on all other indirect categories.

The ideal candidate thrives in a fast paced, high growth environment and is equally comfortable driving sourcing strategy, managing supplier relationships, supporting stakeholders through business requirements, and executing procurement activities from intake through supplier performance management.

This individual will play a key role in helping scale a modern procurement organization by independently leading sourcing initiatives, negotiating commercial agreements, optimizing supplier performance, and partnering cross functionally to support business growth and operational objectives.

Role

Strategic Sourcing & Procurement

• Lead sourcing and procurement activities across multiple indirect spend categories. Partner closely with stakeholders to define business requirements, scope sourcing projects, and support supplier selection decisions.
• Manage end-to-end sourcing initiatives including RFIs/RFPs/RFQs, supplier evaluations, negotiations, contract execution, and supplier onboarding.
• Negotiate pricing, commercial terms, SaaS agreements, statements of work (SOWs), master services agreements (MSAs), service agreements, and other supplier contracts in partnership with Legal and internal stakeholders.
• Drive cost savings, supplier optimization, risk mitigation, and long-term value creation initiatives.
• Support category planning, sourcing strategies, and supplier roadmaps aligned with business objectives and operational priorities.

Supplier & Stakeholder Partnership

• Build and maintain strong supplier relationships focused on quality, responsiveness, scalability, and overall business value.
• Monitor supplier performance, deliverables, and contractual obligations to ensure successful execution of awarded work.
• Serve as a trusted procurement business partner to stakeholders across IT, Engineering, HR, Finance, Facilities, Legal, and Operations.
• Collaborate cross-functionally to support budgeting, forecasting, operational planning, and procurement strategy.
• Help balance cost, quality, speed, scalability, and risk across sourcing decisions.

Procurement Operations & Process Improvement

• Support the continued development and scaling of procurement processes, systems, and best practices.
• Improve procurement efficiency, spend visibility, supplier governance, and reporting capabilities.
• Support implementation and optimization of procurement tools and ERP systems including Zip, Ramp, Navan/Perk, Oracle, Zluri, CLM tool, SAP, Ariba, etc.
• Operate with flexibility across multiple indirect procurement categories while supporting a collaborative and cross-trained team structure.

Basic Qualifications

• Ability to lawfully access information and technology subject to U.S. export controls.
• Bachelor’s degree in Supply Chain Management, Business Administration, Finance, Engineering, or related field.
• 7+ years of experience in indirect procurement, strategic sourcing, category management, or supply chain management.
•  Demonstrated ability to independently manage sourcing projects and supplier negotiations with minimal oversight.
•  Experience leading sourcing initiatives from requirements gathering through contract execution and supplier performance management.
• Strong experience negotiating pricing, commercial agreements, SaaS/software agreements, professional services agreements, SOWs, and MSAs.
• Strong stakeholder management, communication, negotiation, and analytical skills.
• Ability to operate effectively in fast-paced, ambiguous, and evolving environments.
• Experience supporting IT procurement, software procurement, facilities, construction, professional services, HR, marketing, or other indirect spend categories preferred.
• Experience working in high-growth technology, manufacturing, aerospace, automotive, or defense environments preferred.
• Working knowledge of procurement systems and ERP platforms.

Key Performance Metrics

• Achievement of cost savings and value creation targets
• Supplier performance and sourcing execution
• Procurement cycle time and process efficiency improvements
• Internal stakeholder satisfaction and partnership effectiveness
• Contract compliance and supplier risk management
• Operational support aligned with business priorities and timelines

Compensation

At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S05 - S07 as evaluated through our interview process. 

• SCH S05: $104,040 - $143,055
• SCH S06: $120,190 - $165,240
• SCH S07: $138,805 - 190,868

SPS Global is seeking a detail-oriented and service-driven Mailroom Associate to support workplace operations and deliver a high-quality concierge experience. This role plays a key part in ensuring the smooth flow of mail, packages, document services, and office support functions within the business service center.

The ideal candidate is proactive, organized, and customer-focused, with the ability to manage multiple operational tasks while maintaining a professional and service-first approach.

Job Overview

The Mailroom Associate provides exceptional concierge and office services support across multiple operational areas, including mail processing, shipping and receiving, document services, and multifunction device (MFD) support.

This role ensures accurate handling of mail and packages, supports business service center operations, and maintains a consistent 5-star service experience for corporate employees and clients.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Mail & Shipping Operations

• Receive inbound mail and packages and input details into chain-of-custody systems
• Sort and distribute mail and packages to company personnel
• Manage outgoing mail and shipping transactions
• Notify employees upon receipt of deliveries
• Serve as point of contact for mail and package inquiries

Document & Business Service Center Support

• Perform scanning, imaging, and light copy/print services
• Operate multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
• Maintain the Business Service Center in a clean and organized manner

Office & Facilities Support

• Assist with meeting room and conference room setups
• Support office moves within assigned facilities
• Perform light maintenance and cleaning duties as needed

Customer Service & Operational Excellence

• Deliver 5-star customer service across all forms of communication
• Build professional relationships with employees and internal teams
• Maintain professionalism and composure when handling sensitive inquiries
• Proactively seek additional work during downtime
• Train backup personnel and provide guidance on procedures and policies
• Identify and respond to additional operational support needs

What We’re Looking For

Required

• High School Diploma or equivalent
• Ability to work flexible hours between 7:00 AM – 7:00 PM (8-hour shifts)
• Strong verbal and written communication skills
• Excellent customer service orientation
• Strong organizational and multitasking skills
• Basic computer proficiency and ability to learn new systems

Preferred

• 2+ years of experience in office services, mailroom, logistics, or customer service roles
• Working knowledge of multifunction devices (MFDs)
• Experience with shipping/receiving procedures and tracking systems

Competencies

• Strong communication skills
• Customer-first mindset with service excellence focus
• Attention to detail and operational accuracy
• Ability to multitask and prioritize effectively
• Independent work capability with strong accountability
• Problem-solving and analytical thinking
• Team-oriented with strong collaboration skills

Physical Requirements

• Ability to lift or move packages up to 40 lbs. or more frequently
• Ability to move materials using a wheeled cart with 60 lb capacity
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office equipment

Travel:
None

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Manager, City Look and Signage

The Manager, City Look and Signage will play a pivotal role within the Look & Signage (LNS) department at LA28, serving as the primary liaison between the internal Look and Signage team and a wide range of external partners. This includes the Host City, venue cities, transportation authorities such as LA Metro, airports, and other key stakeholders involved in delivering the LA28 Olympic and Paralympic Games.

Reporting to the Senior Director, Look and Signage, this role will lead the development and implementation of the external look and signage integration strategy, ensuring that all city and transport partner look and signage aligns with LA28 brand standards and enhances the Games-time environment. The Manager will work closely with the LA28 City and Government Relations teams to understand partner agreements and ensure brand usage complies with established rights and guidelines.

A key deliverable of this role will be to consult on the creation of a City and Transport Partner Guidelines—providing clear guidance on how external partners can apply the LA28 brand to their own look, signage and wayfinding systems. The Manager will also develop and manage the process for distributing brand assets, reviewing partner signage plans, and approving treatments across the city landscape.

This position requires a strategic thinker with strong relationship-building skills, deep knowledge of branding and wayfinding in public spaces, and the ability to work independently while collaborating across a highly matrixed organization.

Key Responsibilities:

External Partner Integration & Relationship Management

• Serve as the primary point of contact between the LA28 Look and Signage team and external stakeholders including the Host City, venue cities, airports, and transportation partners
• Build and maintain strong working relationships with city and transport partners, ensuring alignment on branding and signage objectives
• Collaborate with the LA28 City and Government Relations teams to understand partner agreements and ensure brand usage complies with contractual rights
• Hire and manage an Associate to assist with the program

Brand Asset Development & Governance

• Consult on the development of the City and Transport Partner Guidelines, outlining how external partners can apply the LA28 brand to their signage and wayfinding systems
• Define and manage the process for distributing brand assets to partners, including usage guidelines and approval workflows
• Review and approve external signage treatments to ensure consistency with LA28 brand standards and Games-time experience goals

 Cross-Functional Collaboration

• Work closely with internal teams including Brand, Legal, City and Government Relations, Games Operations and Arrivals and Departures to ensure a unified approach to external signage integration
• Participate in planning meetings, site visits, and readiness exercises with external partners to validate look and signage plans and placements
• Provide strategic input to the overall Look and Signage program, ensuring external signage complements the broader Games environment
• Be an outward champion of the LA28 brand, encouraging non-sponsor partners to use the brand in approved ways

 Reporting & Communication

• Maintain regular communication with the Senior Director, Look and Signage, providing updates on partner engagement, risks, and opportunities
• Document key decisions and lessons learned and contribute to post-Games reporting to inform future host city integration strategies
• Represent the LNS team in external forums, presenting signage plans and brand guidelines to city and transport stakeholders

Background & Requirements:

• Bachelor’s degree in branding, urban planning, communications, or a related field
• 5+ years' experience in branding, wayfinding, or signage implementation—preferably in partnership with city agencies, transportation authorities, or public venues
• Strong understanding of how branding is applied in public environments, including transit systems, airports, and urban landscapes
• Proven ability to manage complex stakeholder relationships and navigate multi-agency environments
• Skilled in developing brand guidelines, asset toolkits, and approval processes
• Excellent communication and presentation skills, with the ability to clearly articulate plans and influence external partners
• Self-starter with strong decision-making skills and the ability to work independently in a fast-paced, evolving environment

Expectations:

• Relationship Builder – Skilled at fostering trust and collaboration with external stakeholders and internal teams
• Brand Steward – Deep understanding of brand integrity and how to maintain it across varied applications
• Flexible Approach – Comfortable navigating ambiguity and adapting to the evolving needs of a growing organization 
• Challenger Mindset – Committed to continuous improvement and raising the bar for external signage integration
• Digital Acumen – Familiarity with digital asset management tools and design platforms; understanding of how digital and physical signage intersect

Physical Requirements and Working Conditions:

• Available to work onsite in our Downtown Los Angeles-based office, with occasional travel to venues
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team. 

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Manager, City Look and Signage

The Manager, City Look and Signage will play a pivotal role within the Look & Signage (LNS) department at LA28, serving as the primary liaison between the internal Look and Signage team and a wide range of external partners. This includes the Host City, venue cities, transportation authorities such as LA Metro, airports, and other key stakeholders involved in delivering the LA28 Olympic and Paralympic Games.

Reporting to the Senior Director, Look and Signage, this role will lead the development and implementation of the external look and signage integration strategy, ensuring that all city and transport partner look and signage aligns with LA28 brand standards and enhances the Games-time environment. The Manager will work closely with the LA28 City and Government Relations teams to understand partner agreements and ensure brand usage complies with established rights and guidelines.

A key deliverable of this role will be to consult on the creation of a City and Transport Partner Guidelines—providing clear guidance on how external partners can apply the LA28 brand to their own look, signage and wayfinding systems. The Manager will also develop and manage the process for distributing brand assets, reviewing partner signage plans, and approving treatments across the city landscape.

This position requires a strategic thinker with strong relationship-building skills, deep knowledge of branding and wayfinding in public spaces, and the ability to work independently while collaborating across a highly matrixed organization.

Key Responsibilities:

External Partner Integration & Relationship Management

• Serve as the primary point of contact between the LA28 Look and Signage team and external stakeholders including the Host City, venue cities, airports, and transportation partners
• Build and maintain strong working relationships with city and transport partners, ensuring alignment on branding and signage objectives
• Collaborate with the LA28 City and Government Relations teams to understand partner agreements and ensure brand usage complies with contractual rights
• Hire and manage an Associate to assist with the program

Brand Asset Development & Governance

• Consult on the development of the City and Transport Partner Guidelines, outlining how external partners can apply the LA28 brand to their signage and wayfinding systems
• Define and manage the process for distributing brand assets to partners, including usage guidelines and approval workflows
• Review and approve external signage treatments to ensure consistency with LA28 brand standards and Games-time experience goals

 Cross-Functional Collaboration

• Work closely with internal teams including Brand, Legal, City and Government Relations, Games Operations and Arrivals and Departures to ensure a unified approach to external signage integration
• Participate in planning meetings, site visits, and readiness exercises with external partners to validate look and signage plans and placements
• Provide strategic input to the overall Look and Signage program, ensuring external signage complements the broader Games environment
• Be an outward champion of the LA28 brand, encouraging non-sponsor partners to use the brand in approved ways

 Reporting & Communication

• Maintain regular communication with the Senior Director, Look and Signage, providing updates on partner engagement, risks, and opportunities
• Document key decisions and lessons learned and contribute to post-Games reporting to inform future host city integration strategies
• Represent the LNS team in external forums, presenting signage plans and brand guidelines to city and transport stakeholders

Background & Requirements:

• Bachelor’s degree in branding, urban planning, communications, or a related field
• 5+ years' experience in branding, wayfinding, or signage implementation—preferably in partnership with city agencies, transportation authorities, or public venues
• Strong understanding of how branding is applied in public environments, including transit systems, airports, and urban landscapes
• Proven ability to manage complex stakeholder relationships and navigate multi-agency environments
• Skilled in developing brand guidelines, asset toolkits, and approval processes
• Excellent communication and presentation skills, with the ability to clearly articulate plans and influence external partners
• Self-starter with strong decision-making skills and the ability to work independently in a fast-paced, evolving environment

Expectations:

• Relationship Builder – Skilled at fostering trust and collaboration with external stakeholders and internal teams
• Brand Steward – Deep understanding of brand integrity and how to maintain it across varied applications
• Flexible Approach – Comfortable navigating ambiguity and adapting to the evolving needs of a growing organization 
• Challenger Mindset – Committed to continuous improvement and raising the bar for external signage integration
• Digital Acumen – Familiarity with digital asset management tools and design platforms; understanding of how digital and physical signage intersect

Physical Requirements and Working Conditions:

• Available to work onsite in our Downtown Los Angeles-based office, with occasional travel to venues
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team. 

The Program Manager, Business Operations leads cross-functional initiatives that improve operational efficiency, enhance organizational performance, and support strategic business objectives. This role manages large, complex programs from planning through execution, ensuring alignment across teams such as Operations, Finance, Product, IT, HR, and Executive Leadership. Additionally, Senior Program Managers may also provide leadership, mentorship, and guidance to other members of the Business Operations function and project teams.

Essential Functions

• Lead end-to-end program planning, execution, and delivery for high-impact business operations (including Value Creation, Compliance, Continuous Improvement and other as assigned) initiatives.
• Partner with senior leadership to define program scope, objectives, milestones, and success metrics.
• Coordinate cross-functional teams to ensure alignment, remove blockers, and drive execution.
• Analyze operational data to identify inefficiencies, performance gaps, and opportunities for improvement.
• Develop program roadmaps, timelines, status dashboards, and reporting for executive stakeholders.
• Facilitate decision-making by providing insights, clear communication, and risk mitigation strategies.
• Maintain detailed program documentation, including requirements, processes, and post-implementation reviews.
• Lead operational change management, including training, communication, and adoption plans.
• Support implementation of new tools, systems, and automation efforts that increase organizational scalability.
• Track and measure program outcomes, including ROI, process improvements, and operational metrics.
• Provide expertise exhibiting a depth of knowledge across operations to include operational, engineering, maintenance, system test and technical management disciplines for which they are assigned.
• Work directly with the customer to determine project requirements, develop a work plan, execute the work.
• Ensure projects/programs are executed to the highest level of safety and compliance.
• Ensure all personnel meet/exceed professional standards and embrace the AEVEX culture.
• Effectively communicate expectations and develop innovative strategies to enhance organizational capabilities that support operational priorities and requirements.
• Cultivate strong relationships with peers, subordinates, and customers while providing leadership and technical advice to strategic and operational business planning.
• Be an agile and adaptive leader who consistently meets challenges head-on and ensures organizational success by building effective professional relationships with senior executives and peers.
• Facilitate alignment and achievement of strategy objectives and performance goals across the company.
• Manage all aspects of assigned programs to include costs, schedules, and performance.
• Integrate industry best practices and meet or exceed program financial goals. •
• Develop processes for identifying, assessing, monitoring and mitigating risk throughout the program life cycle.
• Perform other duties as required.

Standard Essential Functions

• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

• Security Clearance- Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required. (Top Secret eligibility preferred)
• Strong program and project management skills, with experience managing multiple concurrent initiatives.
• Ability to translate complex business needs into actionable plans.
• Strong analytical and data-driven decision-making capabilities.
• Proficiency with project management and collaboration tools (e.g., Jira, Microsoft Project Server).
• Excellent communication, presentation, and stakeholder-management skills.
• In-depth knowledge of US Military and Federal Acquisition Regulations. (preferred)
• Critical thinking and problem-solving skills are essential.
• Ability to develop and mentor/coach others.
• Proficient in Microsoft Office suites (Excel, PowerPoint, etc.).
• Strong relationship building and negotiation skills.
• Detail oriented with strong planning, organizational, project management, and analytical skills.
• Demonstrates Professionalism and Integrity at all times

Education / Certifications

• Bachelor's degree in Business, Operations, Program Management, Strategy, or related field from an accredited University (MS or MBA preferred).
• Program Management Professional (PMP) Certification or DAWIA Level 2.

Experience

• 5–7+ years of experience in Business Operations, Program Management, Strategy, or related fields.
• Experience with operational frameworks such as Lean, Six Sigma, or Agile.
• Experience working with cross-functional teams and senior stakeholders.
• Strong financial and business acumen.
• Experience in A&D, SaaS, tech, or other fast-moving industries. (preferred)
• Familiarity with data and analytics tools (e.g., Power BI, Tableau). (preferred)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is: Frequently required to sit, and to reach to use computers and other office equipment For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Manager, Bus Systems:

The Manager, Bus Systems is a key member of the LA28 Bus Operations teams, supporting the planning, coordination, and delivery of bus services for Olympic and Paralympic Games stakeholders. This role contributes to the development and implementation of system-specific transport operations, helping to ensure reliable, efficient, and timely movement across competition and non-competition venues. 

Working in close coordination with and reporting to the Director, Stakeholder Bus Systems, internal LA28 Functional Areas (FAs), and the Games Transport Program Integrator (GTPI), the Manager, Bus Systems supports the development of operational plans across areas, such as route planning, vehicle allocation, depot coordination, and service scheduling. As such, this role will consist of regular movements between distributed Games-time venues and operational sites, including at times when public transportation options may be limited. 

The Manager, Bus Systems role plays an important part in translating stakeholder requirements into operational plans, supporting readiness activities, and contributing to Games-time delivery within an assigned stakeholder transport system.  

Key Responsibilities:

Service Planning and Design 

• Support the development of service delivery plans aligned with competition schedules and venue operations. 

• Coordinate route planning inputs, stop locations, and depot pairings in collaboration with the GTPI and internal planning teams. 

• Contribute to ensuring integration with other transport modes and stakeholder services. 

Operational Readiness 

• Coordinate and support readiness activities, including simulations, test events, and venue walkthroughs. 

• Assist in validating bus and crew requirements through demand modeling and scenario planning. 

• Support the development of contingency approaches for service disruptions and operational changes. 

Games-Time Execution 

• Support delivery of a designated stakeholder-specific bus operation during Games-time. 

• Monitor service performance metrics (e.g., on-time performance, load factors) and escalate issues as required. 

• Coordinate with GTPI and venue teams to support issue resolution and operational adjustments. 

Stakeholder Coordination 

• Coordinate with internal stakeholders, Venue Management, and Transport Stakeholder Services to confirm service requirements. 

• Support ongoing communication to ensure alignment between planning assumptions and operational delivery. 

Technology and Reporting 

• Support implementation and use of operational systems, including GPS tracking and performance dashboards. 

• Maintain accurate documentation of operating plans and support reporting activities pre-Games, during games time, and post-Games. 

Background & Requirements:

• 5+ years of experience in transportation planning, operations, or logistics, preferably within large-scale or complex environments. 

• Experience supporting service planning, scheduling, or operational delivery in bus or fleet operations. 

• Ability to coordinate across multiple stakeholders and contribute to integrated operational delivery. 

• Experience supporting system implementation, operational tools, or data-driven decision-making is beneficial. 

• Demonstrated ability in leadership and people management. 

Expectations:

• Comfortable working within a matrix environment, coordinating across multiple functional areas and partners. 

• Able to manage defined workstreams with a level of autonomy while aligning with broader program direction. 

• Strong communication skills, with the capacity to translate operational needs into clear inputs and actions. 

• Detail-oriented, with a focus on operational delivery and practical implementation. 

• Adaptable and responsive to evolving priorities in a dynamic, fast-paced environment. 

• Proactive and solutions-oriented, able to identify and escalate issues appropriately. 
• This job description is not exhaustive. The role will evolve in line with the developing needs of the Bus Operations program, and the successful candidate will be expected to adapt accordingly and support emerging priorities.  

Education:

• Bachelor’s degree in Transportation Planning, Urban Planning, or a related field, or equivalent practical experience. 

Physical Requirements and Working Conditions:

• Ability to work across office settings and on-site operational environments, including depots, venues, and transport hubs. 

• Willingness to work flexible and extended hours, including early mornings, evenings, weekends, and holidays during peak periods. 

• Ability to travel between multiple locations to support operational readiness and live service delivery. 

• Capacity to alternate between desk-based systems monitoring and active on-site coordination in fast-paced, high-pressure environments. 

• Comfortable working in dynamic conditions, including outdoor settings, varying weather, elevated noise levels, and large crowds, while using standard operational technology (e.g., laptops, radios, mobile devices). 

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team. 

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Dallas-Fort Worth and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow.
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement.
• Implementing value based care tools and technology products in primary care.
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Knox county and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement 
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Houston and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement.
• Implementing value based care tools and technology products in primary care.
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in San Antonio and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement .
• Implementing value based care tools and technology products in primary care.
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

The Senior Manager of Operations, Provider Success (South) is the regional leader accountable for executing Counterpart’s national provider success strategy across the South region. This role owns provider relationships, team performance, and market-level outcomes, ensuring national standards are delivered effectively while adapting execution to local market dynamics.

This role owns results in-region and serves as the primary escalation point for market-specific provider needs.

As Senior Manager of Operations you will: 

Execute Provider Success Strategy

• Execute the national provider success strategy to achieve regional performance goals.
• Own regional outcomes, including provider satisfaction, engagement, retention, and issue resolution.
• Drive increased adoption and sustained use of Counterpart Assistant across assigned markets.
• Apply national playbooks and workflows while tailoring execution to local provider and market needs.

Lead Regional Teams and Provider Relationships

• Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers.
• Build and maintain executive-level relationships with key provider partners.
• Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals.
• Own regional staffing, prioritization, and resource allocation decisions.

Drive Market Execution & Feedback

• Identify workflow, implementation, and operational barriers unique to individual practices or markets.
• Develop and execute local tactics to remove blockers and improve provider experience.
• Monitor regional performance trends, risks, and opportunities.
• Escalate systemic issues and insights to national leadership for enterprise-level resolution.
• Partner with regional Clinical, Network, Growth, and Operations leaders to ensure coordinated execution.

Success in this role looks like: 

• Strong provider relationships and measurable improvements in provider satisfaction across the region.
• Consistent execution of national provider success standards with effective local adaptation.
• Increased adoption and value realization of Counterpart Assistant in regional markets.
• High-performing, well-coached regional teams with clear priorities and accountability.
• Timely identification and resolution of market-specific barriers impacting provider success.

You should get in touch if: 

• Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred).
• 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
• 4+ years experience in Medicare Advantage, ACOs, or other risk-bearing health plan models.
• Demonstrated experience defining and guiding account-level strategy for provider-facing or field-based teams.
• Strong experience in operational design, process improvement, and change management.
• Proven experience leading and influencing both direct and indirect teams.
• Experience working with and influencing Primary Care providers.

Preferred Qualifications

• Experience supporting multi-state provider operations.
• Strong analytical skills to guide market-level decisions.
• Experience partnering with technology or product teams on tools supporting field execution.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Clover Health, People Operations plays a critical role in enabling teams to do meaningful work that improves members’ lives. We’re seeking an HR Business Partner to support Clover’s Houston Experience Center — one of our most important locations. In this highly visible, fully onsite role, you will have direct impact by supporting employees, strengthening leaders, and shaping a high-quality onsite experience.

This role serves as the primary People partner for onsite employees and front-line and mid-level leaders within the Medicare Advantage (MA) organization. Embedded onsite at the Houston Experience Center and operating with a high degree of autonomy, you will align business objectives with employee needs, provide guidance on employee relations and performance management, and ensure consistent, equitable people practices. While overseeing onsite office operations, this role is first and foremost a strategic HR partner focused on manager enablement, culture stewardship, and driving engagement and performance in partnership with People Operations and MA leadership.

As an HR Business Partner, you will:

• Strategic HR Partnership & Manager Enablement
  
  • Serve as the primary People partner for Houston employees and MA front-line and mid-level leaders.
  • Coach managers on performance, development, engagement, and accountability, translating business priorities into practical people solutions.
  • Reinforce Clover’s culture and inclusion commitments while strengthening manager capability and team effectiveness.
• Employee Relations, Performance & HR Operations
  
  • Lead employee relations matters end-to-end, including investigations, corrective action, and resolution.
  • Support performance management and complex employee conversations.
  • Ensure consistent, compliant application of policies across onboarding, offboarding, leaves, and performance cycles.
  • Partner with Legal and senior People Ops leaders on sensitive cases and proactively identify engagement or retention risks.
• Operations
  
  • Own the onsite employee and visitor experience at the Houston Experience Center, serving as the front-of-house People Operations presence.
  • Oversee facilities, IT, security, vendors, and daily office operations.
  • Own the opportunity to create onsite executive experiences; design employee events and engagement initiatives to ensure a seamless and welcoming environment.

Success in this role looks like:

• Within the first 90 days, success will be defined by building strong relationships with leaders and employees, establishing credibility as the onsite HR partner, effectively managing employee relations matters, and ensuring smooth office operations.
• Within the first 6 months, success will be defined by strengthening manager capability, reducing reactive employee issues through proactive coaching, and improving consistency in people practices and employee experience.
• Future success will be defined by sustained improvements in engagement, retention, and performance, and by being recognized as a trusted strategic partner who positively impacts business outcomes.

You should get in touch if:

• You have 4–6+ years of progressive HR experience in a fast-paced or regulated environment, supporting healthcare, call center, or frontline teams.
• You possess strong employee relations expertise, including investigations and performance management.
• You have a proven ability to partner with front-line and mid-level leaders to drive accountability and team performance.
• You have solid knowledge of employment laws and HR compliance fundamentals.
• You are comfortable operating in a highly visible, fully onsite role with autonomy and ownership.
• You have experience with office operations or facilities coordination is a plus.
• You have a background in change management, manager capability building, partnership with Legal or HR Centers of Excellence, onsite employee experience, and bilingual (Spanish) skills are a plus.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Onsite

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. By empowering Primary Care Physicians (PCPs), we help deliver better patient care at a lower cost through early diagnosis and longitudinal management of chronic conditions.

We are seeking a Provider Success Manager to establish relationships with healthcare providers and drive the adoption, expansion, and success of Counterpart Assistant (CA). This individual will be responsible for managing a portfolio of provider partnerships, ensuring that practices successfully implement and maximize their use of our platform to thrive in value-based care.

This is a results-driven user facing role that will serve as an external product SME who drives overall customer success. You will leverage your knowledge of Medicare and Primary Care operations, strong relationship management skills, and a data-driven approach to expand our presence in the market and enhance the value we deliver to our partners. Candidates for this role must reside in Jackson county and be willing to travel to practices up to 5 days a week.

As a Provider Success Manager, you will:

• Own & Manage Provider Relationships: Serve as the primary point of contact for provider primary care partners. Build trusted, consultative relationships to drive adoption of CA. 
• Support Provider Recruitment Activities as Product SME: Partner with CA GTM team to execute a provider onboarding and training best practices, with a focus on devising strong in-office workflows and working closely with practices (including clinical + non-clinical staff) to drive effective adoption of the platform.
• Optimize Provider Success & Retention: Implement and oversee a structured engagement plan to ensure providers maximize their use of our platform, achieve measurable success in value-based care, and remain long-term partners.
• Lead Data-Driven Decision-Making: Analyze provider performance metrics and proactively identify and review trends, opportunities, and risks with partner practices. Drive interventions to improve provider outcomes and increase platform utilization.
• Influence and drive adoption of best practices: Implement CA best practice in various types of PCP practices
• Cross-Functional Player: Collaborate with internal teams, including sales, product, and operations, to refine Counterpart Health’s offerings based on provider feedback and market trends.

Success in this Role Looks Like:

• You are a champion and ambassador for Counterpart Assistant with your portfolio of primary care partners.  Primary Care clinicians are reaching out to you to learn more about how CA can support them in achieving better outcomes in value-based care.
• You have the opportunity to present and demonstrate CA, highlighting the value it can bring to their patients and their clinical decision-making process. Thanks to your active engagement, excellent communication skills, and ability to build strong, collaborative relationships, PCPs recognize that CA is a powerful tool that helps them enhance patient care and improve clinical outcomes.
• Due to your dedicated support, guidance, and trusted partnership, clinicians and staff are now proficient users of CA.  
• Engaging with CA has seamlessly become part of their daily workflow, and all key engagement metrics are being successfully metric

You should get in touch if:

• You have 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting, with a strong track record of success and provider adoption and retention.
• You have a Proven ability to build collaborative relationships with clinicians and staff to drive operational change, and to translate operational data into actionable performance metrics and scorecards that help primary care physicians achieve improved clinical and financial outcomes.
• You have Deep understanding of primary care and/or ambulatory care workflows and proven success Implementing, improving or changing clinical process workflow
• You have knowledge of EHRs - ideally in a Primary Care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
• You have strong project management skills, with the ability to prioritize competing initiatives and drive measurable outcomes.
• You are willing to travel up to 75% of the time to foster relationships and support provider practices.

Preferred (but not required)

• Understanding of value based care models, population health or quality improvement 
• Implementing value based care tools and technology products in primary care
• Understanding of Medicare insurance, wellness visits, accurate coding, Stars, HEDIS

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.