Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

About the Role

Most marketing teams are bolting AI onto a content process built for 2018. We're building one for 2026. 

The first is to produce excellent content and drive organic growth. You're an SEO expert across keyword research, on-page, technical, content clusters, and measurement, and you're hungry to figure out GEO, because nobody's a GEO expert yet and the playbook is being written in real time. Own the strategy and the execution that make Delight.ai discoverable wherever buyers and LLMs research: Google, Perplexity, ChatGPT, Claude, Reddit, the podcast feeds CX leaders actually listen to. SEO and GEO aren't checklists you run after the writing is done. They shape what gets written and how. The output is long-form posts, narratives, technical explainers, podcast prep, the occasional Reddit thread that earns its own citation. The bar is high. Your work has to hold up in front of CX leaders running real programs at airlines, retailers, and B2B SaaS companies, and in front of our own product and engineering teams. Sloppy generalities won't survive either audience, and they won't earn citations either.

The second is to build the engine that lets a small team produce work like that at volume. Pipelines, agents, prompt libraries, retrieval layers, schemas, design systems. The connective tissue that turns one writer into a content function. Delight.ai is an AI concierge platform, and our marketing should look like it was made by people who actually believe in the technology they sell. We have the tokens. Use them.

You will join a small, high-agency team at the intersection of product, marketing, and web. We publish for a world where buyers and LLMs decide who gets considered before a sales conversation ever happens — and we're building Delight.ai for that same world. This role reports to the Head of Product Marketing.

If you've built systems like this before, or you're excited to, you'll have a lot of room to shape the approach.

When applying, please submit one content sample (blog post or other long-form piece) that you feel expresses your ability to excel at this role. 

How We Work

Content is an engineering discipline here. We hold quality bars, build reusable components, and design systems that let us iterate fast. The best people on this team have mastered the craft by hand. They can write a great post from a blank page, and they use AI to multiply what one person can ship.

You'll work in a stack that may include Claude, Claude Code, and other LLM-native tools for research, and building the agents that orchestrate our content workflows end-to-end. Some of the best workflows on our team started as someone's side project.

If you've built systems like this before, or you're hungry to, you'll have real room to shape the approach.

What You Will Do

• Ship excellent content. Posts, narratives, and explainers about Delight.ai's AI concierge platform, our memory and personalization, omnichannel, and Trust OS pillars, and the CX workflows they unlock. Long-form is the core, but the engine reaches into podcast prep and pitching, Reddit and community participation, and wherever else buyers and LLMs go to form opinions.
• Build the content engine that helps the team move faster and stay sharper:
• Create repeatable, AI-augmented pipelines for drafting, expert review, publishing, and updates
• Build agents and workflows that support the content development process end-to-end
• Design the AEO/GEO foundation — schema, structured outlines, citation-ready formats — that makes Delight.ai discoverable across Google, Perplexity, ChatGPT, Claude, and whatever comes next
• Be customer zero. Use our agents, our flows, our dashboards. Find what's confusing. Push on what doesn't hold up. Your content will read like you've actually deployed AI concierge agents because you have.
• Stay close to the market. Our product, the CX industry, and the way buyers and the models that serve them evaluate vendors are all moving fast. Keep up.
• Close the loop. Track what's working from content to traffic to pipeline across every surface, including which podcast appearances and community conversations actually move pipeline. Learn what humans and models pick up. Iterate.

About You

• 5+ years writing long-form for a living in content marketing, technical writing, developer advocacy, or something close. Show us work that moved something: pipeline, perception, search rankings, or all three.
• Deep SEO expertise. Years of doing the work: keyword research, technical SEO, on-page, content strategy, measurement. You can spec a content cluster, audit a site, and explain why a page isn't ranking without opening a single tool.
• Curious and opinionated about GEO. Nobody's an expert yet. You've been paying attention, you have early hypotheses about what works, and you want to be one of the people who figures it out. Not someone who waits for a best-practices guide to drop.
• Hands-on with AI tools, agents, or automation. You've deployed things, not just written about them, and you can talk through the tradeoffs you made.
• You can collaborate deeply with product and engineering, ask sharp questions, and earn trust through accuracy
• You learn quickly and can turn new domains (a new vertical, a new product capability, a new channel) into clear, comprehensive explanations
• You thrive in a fast-paced environment with high agency and strong ownership
• You have strong opinions about which AI tools work best for what, and a library of custom prompts to back them up

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $145,000.00 – $170,000.00. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not in maintenance mode. We're rebuilding how businesses connect with their customers using AI, and we're moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Enterprise Account Executive closes deals. This one builds a category.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have.

Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter.

The Role

You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.

You might be this person if:

• You build your own pipeline and use AI to do it faster and smarter than anyone else.
• You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had.
• You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.
• Multi-threaded enterprise deals energize you rather than slow you down.
• You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment.
• You've closed high six- and seven-figure deals and can speak to exactly how you did it.
• You bring energy and humor without sacrificing precision.
• You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room.
• You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.

You need to have:

• 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.
• Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.
• An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota.
• Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.
• Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.
• Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.
• Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.
• Bring a consultative lens to every deal. Understand the customer's business deeply before you ever pitch a solution.
• Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.
• Help shape how we sell in a fast-moving environment, not just execute a playbook.

Added Value:

• Formal SaaS sales training from a competitive, high-performance environment.
• Background at a top-tier professional services firm (investment banking, management consulting, or similar).
• Experience selling AI, Customer Support, or Customer Experience software.
• Previous success selling to enterprise developer and product teams.
• Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.
• Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.
• Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE .  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing market, we're defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that's reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that's moving with genuine urgency, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

센드버드(Sendbird)는 미래의 AI 워크포스(AI workforce)를 구축한다는 비전을 품고 있습니다.

지난 10년이 넘는 시간 동안, 우리는 채팅, 음성, 영상, 메시징 API 등 대화의 기반이 되는 인프라를 구축하며 인앱 커뮤니케이션 분야 글로벌 1위 CPaaS 플랫폼으로 자리 잡았습니다. 4,000개가 넘는 브랜드가 우리를 선택했고, 매월 70억 건의 메시지가 우리 플랫폼을 거쳐 갑니다. 월간 활성 사용자(MAU)는 3억 명에 달합니다. 도어대시, 매치그룹, 눔, 야후 스포츠, 라쿠텐을 비롯한 수많은 기업의 대화가 우리의 기술로 이루어졌습니다. 우리는 이 분야에서 압도적으로 뛰어났습니다. 정말로요.

하지만 우리는 남들보다 일찍 한 가지 사실을 꿰뚫어 보았습니다. AI가 기업과 고객의 소통 방식을 송두리째 바꿀 것이라는 점입니다. 우리가 10년간 공들여 쌓아온 인프라는 결국 보편적인 기술이 될 것이고, 진정한 가치는 단순한 기술적 '연결'을 넘어 '지능', '경험', 그리고 실질적인 '결과'로 이동할 것임이 분명했습니다.

우리 앞에는 두 가지 길이 있었습니다. 지금까지 이룬 것을 지킬 것인가, 아니면 우리 스스로를 완전히 재창조할 것인가.
우리는 재창조를 택했습니다.

2024년 12월, 우리는 'AI 중심의 고객 경험(AI-first CX)'으로 비즈니스 방향을 완전히 전환했습니다. 이듬해 2월에는 지난 10년간 축적한 방대한 대화 데이터에 AI 지능을 결합하여 기업용 CX AI 에이전트를 선보였고, 마침내 2025년 11월, Delight.ai로 새롭게 태어났습니다.

우리의 새로운 이름이 모든 것을 말해 줍니다. AI가 가져올 진정한 혁신은 단순한 효율성 향상이나 비용 절감이 아닙니다. 그것은 고객이 잃어버렸던 감각, 즉 '온전히 이해받고 세심하게 케어받고 있다'는 느낌을 주는 일입니다. 단순한 만족을 넘어선 진정한 Delighted를 선사하는 것. 그것이 우리가 그리는 미래입니다.

제품소개

Delight.ai는 고객 경험을 혁신하는 'AI 컨시어지(Concierge)'입니다.기존의 AI 에이전트들은 대화창이 닫히는 순간 고객을 잊어버리지만, 우리는 다릅니다. Delight.ai는 대화가 거듭될수록 기억을 축적하고, 고객의 취향을 학습합니다. 채팅, 문자(SMS), 이메일, 음성 통화, 왓츠앱 등 어떤 채널을 이용하더라도 대화의 맥락은 결코 끊어지지 않고 이어집니다. 우리는 고객이 스스로 '이해받고, 존중받고, 기억되고 있다'고 느낄 수 있도록 돕는 AI를 만들고 있습니다.

포지션 소개

Delight.ai는 책임감 있게 팀의 회계 업무를 진행하실 Staff Accountant를 찾고 있습니다. 우리는 기업가 정신을 가진 팀으로서, 강력한 커뮤니케이션 역량을 바탕으로 원활하게 협업하고, 세밀한 부분까지 놓치지 않는 조직적인 실무형 인재와 함께하기를 기대합니다.

이런 경험과 역량을 가진 분과 함께하고 싶어요

• 비판적 사고가: 논리와 분석을 통해 프로세스의 필요성을 평가하고 대안을 제시합니다.
• 문제 해결사: 언제나 해결책을 찾는 데 집중하며, 솔루션 중심의 사고방식을 가집니다.
• 높은 감성 지능(EQ): 리더 및 동료들과 깊은 신뢰 관계를 형성할 수 있습니다.
• 공감 능력: 임직원들과 원활하게 소통하며 그들의 니즈를 깊이 이해합니다.
• 도전 정신: 긍정적인 태도로 문제를 마주하며, 필요하다면 직접 팔을 걷어붙이고 실무를 완수하는 에너지를 가졌습니다.
• 철저한 자기관리: 책임감이 강하고 꼼꼼하며, 고도의 조직화된 업무 스타일을 지향합니다.
• 협업과 독립성의 조화: 팀워크의 중요성을 이해하면서도, 독립적으로 업무를 완수해낼 수 있습니다.
• 보안 의식: 임직원의 민감하고 중요한 정보에 대해 엄격한 보안 의식을 유지합니다.
• 탁월한 소통가: 서면 및 구두 소통에 능숙하며, 명확하고 간결하면서도 지지적인 피드백을 전달할 용기가 있습니다.
• 유연성: 변화가 빠른 역동적인 환경에서 즐겁게 일하며, 무엇보다 팀을 우선시하는 태도를 가졌습니다.

자격 요건

• 회계, 재무 또는 관련 분야 학사 학위 소지자
• 글로벌 기업 회계 경력 3-4년 (스타트업 경험자 우대)
• 한국어 및 영어로 원활한 업무 소통(Written & Verbal)이 가능하신 분
• Excel 및 회계 소프트웨어(더존 iCube, NetSuite, Concur 등) 활용 능력이 우수하신 분
• 한국 세무 지식(부가세, 원천세, 법인세 등)을 보유하신 분
• US GAAP 및 K-GAAP 규정과 재무 운영 프로세스에 대한 깊은 이해가 있으신 분

합류 후 마주할 실제업무

• 전표 작성 및 월 결산/재무 보고 지원
• 매입 시스템 담당 및 분기별 부가세(세금계산서) 신고 프로세스 지원
• 임직원 경비 지출 보고서 검토 및 승인
• 법인카드 관리 및 이용 내역 정산(Reconciliation)
• 재무 관리자와 협력하여 예산 대비 비용 집행 현황 검토
• 해외 법인 회계 담당자와 협력하여 수시(Ad-hoc) 프로젝트 소통 및 수행
• 기타 회계/재무 관련 팀 프로젝트 및 수시 업무 수행
• 이 포지션은 8개월 계약직 포지션이며 추후 연장 논의가 가능합니다.

센드버드만의 특별한 복지를 소개해요

• 플레이스테이션, 자전거, 여행 등 자유롭게 사용할 수 있는 현금성 연간 복지포인트 약 400만원
  
• 영어회화, 강의 등 자유롭게 수강할 수 있는 어학 지원금 최대 연간 360만원
  
• 설날, 추석 명절 현금성 특별 복지 포인트 각 20만원씩 총 40만원 
  
• 매주 1회 팀 빌딩 런치 지원
  
• 팀 빌딩 비용 지원
  
• 출퇴근 비용(교통비) 일부 지원
  
• 선릉 오피스 주차 무료
  
• 본인, 배우자, 자녀 모두 포함하는 단체보험 지원
  
• MRI, 유전자검사등을 포함한 1인당 40만원 상당의 건강검진 지원 - 본인 및 가족 1인
  
• 법정 연차 외 7개의 휴가 추가 지급 (Boost leave, Birthday leave, etc)
  
• 맥북 프로 등 최신 업무 기기 지원 (직무별 특별 지원 옵션)
  
• 스낵, 음료수, 라면이 매일 가득 채워지는 무제한 스낵바
  
• 12주 유급 출산 휴가 지원 (엄마, 아빠 모두가능)
  
• 기타 경조사 지원 프로그램 등
  그 외 다양한 이벤트와 선물 등 센드버드만의 특별한 복지는 계속해서 발전하고 있습니다. 

유연근무제 정책
Sendbird는 유연한 근무 일정을 지원합니다. 협업과 팀워크의 중요도가 높기에, 모든 구성원은 주 3일 이상 사무실에서 함께 모여 일하고 있어요. 일부 역할은 사무실 출근이 더 자주 필요할 수 있으니, 구체적인 요건은 매니저와 상의해 주세요.

센드버드가 생각하는 다양성과 포용

위 요구사항에 100% 부합하지 않으셔도 괜찮습니다. 센드버드는 모두가 배우고 성장할 수 있는 곳이기에 다양한 배경, 경험 및 기술 스택을 가진 누구든 최고의 직원이 되실 수 있다고 생각합니다. 우리는 평등한 고용 기회를 위해 다양성을 존중하고 장려하고 있습니다. 이 포지션이 여러분의 가슴을 뛰게 만든다면 지원해주세요!

센드버드 소개

센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.

센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations, chat, voice, video, messaging APIs, and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX, built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost, the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel, chat, SMS, email, voice, WhatsApp, without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The Role

We are looking for a Staff Accountant to be responsible for the accounts payable and accounts receivables process. As a member of our entrepreneurial team, we are looking for a collaborative, hands-on individual who is a team player with strong communication skills and is highly organized and detail-oriented.

You might be this person if:

• Critical thinker - you use logic and analytics to evaluate process needs and identify alternatives
• Problem solver - driven to find a solution and are solutions oriented 
• Emotionally intelligent - you are able to build strong trust with leaders and employees. 
• Empathetic - you connect well with employees and understand their needs 
• Motivated by challenges - you bring a positive tone, and eye for solutions and an energy for rolling up your sleeves and doing whatever needs to be done 
• Organized - deeply responsible and accountable with a strong attention to detail and organization 
• Team player and independent worker - you understand the importance of working as a team all the while capable of being successful on your own 
• Exhibit utmost sensitivity to the confidential and critical nature of employee information 
• Exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough but supportive feedback when needed 
• Thrive in a fast-paced, dynamic environment. You are flexible and adaptable, a team player above all

You need to have:

• Bachelor’s degree in Accounting, Finance, or related experiences 
• 3-4 years in accounting of multi-national companies, start-up experience is a plus 
• Written and verbal conversation skill in English & Korean 
• Strong knowledge of Excel, Accounting software systems (Duzone iCube, NetSuite, Concur etc.) 
• Good knowledge of taxes including VAT, WH and corporate tax 
• Understanding of US GAAP and K-GAAP regulations and financial operation process

What you'll actually do:

• Prepare AP journal entries and assist in managing month-end closing and financial report
• Own Accounts Payable system and support quarterly VAT (Tax invoices) filing process 
• Review employee expense claim report
• Manage company credit card and reconciliation
• Coordinate with accounting management in reviewing expenses against budget
• Collaborate and communicate with foreign subsidiary accountant on ad hoc projects
• Perform team projects and ad-hoc tasks in accounting/finance as requested

Our KR benefits include (but are not limited to)

• This is an 8-month contract position.
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Weekly team lunch cost
• Monthly team-building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Support for the latest work devices, such as MacBook Pro (special support options for each job position)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office twice per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities,s and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing a stable business. We're rebuilding one from the ground up with AI at the center. If you want to own real outcomes, move at a pace that actually challenges you, and work on something that matters, this is the place. Come build with us.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Role

As our Marketing Coordination Intern, you'll be hands-on with the tasks that take place behind the scenes to generate marketing campaigns that put Delight.ai on the map in Korea.

• AI Automation Project

Over the course of the internship, you'll own one marketing AI project end-to-end. You'll identify an area of the current repetitive coordination work that slows down execution, design a solution using AI, and implement it. You'll bring an AI-first mindset to how we work — finding ways to automate the repetitive stuff (outreach, follow-ups, content) so the team can focus on what actually moves the needle.

• Daily Support Tasks

Beyond the AI project, you'll support the day-to-day execution of marketing activities, including content, campaigns, and partner coordination. Reporting to the APAC Field Marketing Manager, you'll assist with ongoing marketing tasks as they arise, keeping things running smoothly behind the scenes. You'll also work closely with the US team, communicating regularly to help align on priorities, timelines, and deliverables across markets.

You might be this person if

• You've had some hands-on marketing experience — whether in a digital, field, or events capacity — ideally at an IT or SaaS company, and you know what it actually takes to make a campaign or event land.
• You've used AI to get something done faster or better than you could have alone, and you're always looking for the next way to push it further.
• You meet someone new and already know how to make them feel welcome. Networking doesn't feel like work — it just feels like talking.
• You see a gap in how things are running and fix it before anyone asks you to.
• You're as comfortable building a tracker as you are working a room, and you use both to get things done.
• You get genuinely curious about AI, customer experience, and enterprise tech — not just because it's the job.

You need to have

• Hands-on experience using AI tools in real work — not just writing or editing, but automating, organizing, or problem-solving with them.
• Experience with tools such as Excel, Salesforce, or similar platforms.
• Strong organizational skills, with the ability to manage multiple workstreams without dropping threads.
• A natural ability to connect with people and communicate clearly, both in person and in writing.
• Business-level English proficiency.

Nice to have

• Prior marketing internship experience, ideally in a tech or SaaS environment.
• Familiarity with Claude and its tools — including Claude Code and Cowork — with a genuine interest in building automation workflows using them.
• Genuine interest in B2B SaaS, AI, or the enterprise tech space.
• Currently pursuing a Bachelor's degree in Marketing, Business, Communications, or a related field.

What you'll gain

• A head start on becoming an AI-first marketer, building the skills and mindset
• Real, end to end B2B marketing experience at an AI-first global startup.
• The chance to design and run AI-powered marketing workflows — not just execute them.
• The experience of working as part of a global one-team culture, collaborating closely with teammates in the US and contributing to a shared mission across borders.

Working Conditions Details

• Duration: 3 months, starting ASAP, with the possibility of extension after discussion

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not iterating on an existing product. We're rebuilding what customer experience means in an AI-first world, and we're doing it with a decade of data, infrastructure, and trust that no startup can replicate. This is a rare chance to join a company mid-reinvention, contribute to something real, and come out the other side knowing exactly how great AI products get built.

Learn about Sendbird Agentic AI here and here

Learn about Sendbird

Most engineers ship features. You'll ship outcomes, directly in the hands of customers, on live systems, where it actually counts. And you'll do it faster than anyone thought possible.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Software Engineers for our AI Agents?

AI agents don't fail in demos. They fail in production, when the edge case hits, the prompt breaks, or the integration misbehaves in front of a real customer. That gap between "it works in the sandbox" and "it works in the wild" is exactly where this role lives.

We're deploying AI agents for some of the world's biggest brands. Each one has unique workflows, data, and stakes. We need engineers who can sit across from a customer, understand the problem, and build the solution fast, not hand off a spec and wait. If you treat AI as a core part of your toolkit and not an afterthought, you'll move at the speed this role demands.

The Role

You'll own the full technical lifecycle of customer AI agent deployments, from first integration to live monitoring, working at the intersection of product, engineering, and customer outcomes. This role is for engineers who use AI to compress timelines, ship higher-quality work, and want their impact felt immediately, not six months from now.

You might be this person if:

• You think in systems — inputs, outputs, failure modes — and you naturally ask "what happens when this breaks?" before anyone else does
• You've debugged something live, under pressure, with a customer watching, and you didn't flinch
• You use AI tools daily to prototype, debug, and iterate, and you've figured out how to get 10x the output without cutting corners on quality
• You read a system prompt the way a compiler reads code, spotting logic gaps, unintended behaviors, and edge cases others miss
• You've built something end-to-end, frontend to backend to deployment, and you're proud of how it actually held up
• You learn fastest by building, not by reading docs, and you've shipped something with a new API within days of touching it for the first time
• You care about what the customer actually experiences, not just whether the tests pass
• Ambiguity doesn't slow you down. You'd rather build a rough solution and iterate than wait for a perfect brief

You need to have:

• 2-3 years of hands-on software engineering experience in full-stack or backend development
• Strong Python proficiency and the ability to write clean, maintainable code under real-world constraints
• Practical experience with React and modern JavaScript/TypeScript on the frontend, plus backend frameworks like Node.js, Django, or Express
• Hands-on experience with LLM APIs (e.g., OpenAI, Claude) or agent frameworks such as LangChain
• Familiarity with RAG pipelines, knowledge base integration, and cloud deployment platforms (e.g., AWS Lambda, Vercel, GCP Cloud Functions)

What you'll actually do:

• Deploy production-grade AI agents tailored to each customer's environment, owning setup, configuration, and go-live
• Tune system prompts and agent behaviors against real-world use cases, using AI-assisted workflows to move from hypothesis to working solution faster than a traditional dev cycle allows
• Prototype and ship fast, leveraging agentic coding tools to build agent interfaces, dashboards, and backend integrations with Next.js, React, and modern APIs
• Integrate RAG pipelines and knowledge bases that give agents the context they need to perform
• Monitor live deployments with logging, metrics, and observability so issues surface before customers notice them
• Collaborate with Forward Deployed PMs, core product, and design to turn customer needs into working solutions, often building a prototype before the meeting ends
• Lead technical demos, document implementation decisions, and maintain architecture diagrams that actually reflect reality

Added Value

• Prior experience tuning or debugging AI agent performance in live, production environments - or in a forward deployed setting
• Background in 0-to-1 builds, customer-facing implementation, or technical consulting, with a track record of navigating the messiness of real deployments

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $150,000 - $180,000 .  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not iterating on an existing product. We're building a new category, AI that genuinely delights customers, on top of infrastructure that's already at enterprise scale. This role puts you at the center of that: real customers, real deployments, real impact. If you want to own outcomes and help define what forward-deployed AI engineering looks like, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Most AI vendors are pitching the future. You'll be closing it.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Strategic Account Executive

Enterprise companies are sitting on a pivotal decision: bolt generic AI onto their existing stack, or rethink how they engage customers entirely. The ones who get it right will own their category. The ones who don't will lose ground fast.

That's where you come in. Sendbird has the platform, the data, and the intelligence layer to help the world's most complex organizations make that leap. We need someone who can walk into a boardroom, challenge a CTO's assumptions about what AI can actually do for their customers, and guide a 7-figure deal across the finish line. Someone who also uses AI to work the way others can't, automating research, prep, and pipeline workflows so they show up sharper, move faster, and close harder than anyone else in the room.

The Role

You'll own a focused portfolio of roughly 15 strategic enterprise accounts, driving net new and expansion revenue by helping executive teams understand and commit to an Agentic AI vision for their customer experience. This role is for someone who thrives in complexity, builds conviction in rooms full of skeptics, and uses every tool available, including AI, to stay three steps ahead.

You might be this person if:

• You do your homework before every executive meeting, and half of that prep is automated. You've built workflows that pull account intel, news, and competitive signals so you walk in knowing things the prospect didn't expect you to know.
• You've navigated a 9-12 month enterprise cycle without losing momentum, and you use AI-assisted follow-up and pipeline tracking to make sure nothing slips.
• You think in terms of accounts, not opportunities. You use AI to map stakeholder networks, track relationship health, and surface expansion signals before they're obvious.
• You've challenged a C-suite assumption in a sales meeting and been right, because you'd done the analysis. Increasingly, AI helped you do it faster and deeper than anyone else in the room.
• You get genuinely curious about how technology works. You've gone beyond prompting. You've connected tools, automated workflows, and built something that saves your team real time.
• You hate bloated pipelines. You'd rather have 15 accounts you know cold than 50 you're spraying and praying, and you use AI-enriched data to keep your focus ruthlessly tight.
• When a deal stalls, your first instinct is to diagnose, not to discount. You'd sooner build a custom AI-generated insight deck for a stalled executive than drop the price.

You need to have:

• 10+ years of enterprise SaaS sales experience with a demonstrable track record of closing 7-figure deals.
• Direct experience selling to C-level executives and navigating complex, multi-stakeholder organizations.
• Hands-on experience with a land-and-expand motion in a targeted strategic account environment.
• Formal sales methodology training and consistent application. MEDPICC, Challenger, or equivalent.
• Active AI tool usage in your current sales workflow. Automating research, building custom GPTs for account prep, connecting your CRM to enrichment pipelines. You're already doing this, not planning to start.

What you'll actually do:

• Own a named list of roughly 15 strategic accounts end-to-end, from account planning through close and expansion.
• Build and advance executive relationships across the C-suite, translating business challenges into a clear Agentic AI narrative tied to measurable outcomes.
• Automate account research and pre-call prep using AI pipelines so your time goes toward judgment and relationships, not manual information gathering.
• Run a disciplined, methodology-driven sales process through complex multi-threaded cycles involving developers, architects, and business leaders simultaneously.
• Challenge customers' assumptions about what AI-powered CX can do, backed by data, use cases, and ROI. Use AI tools to generate those assets faster than any competitor could.
• Build or contribute to internal AI workflows, whether an enrichment pipeline, account briefing bot, or automated reporting tool, that makes the broader sales team sharper.
• Partner with Solutions Engineering, Customer Success, and Product to build account strategies that win and expand.
• Maintain a tight, qualified pipeline. Forecast accurately, move deals forward with precision, and know when to walk away.
• Bring market intelligence back into the organization: what customers are asking for, where competitors are showing up, and what's shifting at the enterprise buying level.

Our UK benefits include (but are not limited to)

• 25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employee's pension fund
• Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme
• Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling
• Be Your Best Self: An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
• Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement
• Home Internet Boost: £45 per month to support your home internet cost
• Commute Boost: £3000 annual budget

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing playbook. We're writing a new one. Sendbird has spent a decade earning trust with the world's biggest consumer brands, and we're now putting that foundation to work in the AI era. If you want a front-row seat to how enterprise AI actually gets adopted, and the autonomy to shape it, this is the role.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

You don't just demo software, you change how people think about what's possible. If you want to be the person in the room who makes engineers lean forward and executives say "when can we start," read on.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations chat, voice, video, messaging APIs and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI first customer experience. By February 2025, we'd launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel chat, SMS, email, voice, WhatsApp without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Sales Engineer

AI is reshaping how enterprises think about customer communication. Sophisticated buyers no longer just want to know if our platform works. They want to know if it works for them, at their scale, inside their architecture, with their team.

We're at an inflection point: a decade of conversation infrastructure, now with AI on top, and a pipeline of buyers who need a technical partner, not a pitch deck. The Sales Engineers who thrive here earn trust from a principal engineer and a VP of Product in the same meeting, and use AI natively to work faster, demo smarter, and operate at a scale a traditional SE simply couldn't.

The Role

You own the technical sales cycle, from discovery through solution design to close, turning complex customer problems into confident reasons to choose Sendbird. You thrive at the intersection of technical depth and business impact, know the difference between a demo that informs and one that inspires, and use AI natively to move faster and do more than a traditional SE could alone. This is a hybrid role based in our San Mateo office (3 days/week). This role reports to the Global Head of Technical Services, based in San Mateo, CA

You might be this person if:

• Mapping a customer's architecture is a puzzle to solve, not a box to check, and you've already spun up a Claude Project or n8n workflow to automate the research before the call ends.
• You read a room fast, shifting depth and language on the fly between a skeptical backend engineer and a time pressed CTO.
• Your demos tell a story. You don't walk through features, you show people a future they hadn't imagined, using AI powered prototypes and agentic tools to make it land.
• You build Claude Projects, custom GPTs, and agentic workflows for your team out of genuine curiosity, not because your job requires it.
• You treat every discovery call like a research project, backed by AI-assisted prep agents and follow-up automations in Make or n8n so the repetitive work runs without you.
• You figure out what the customer needs before they tell you, propose the architecture, and ship it. If a bespoke dashboard or Claude-powered automation would close the deal, you build it.
• You're energized by multiple complex deals at once, partly because AI agents and workflow automation have eliminated the parts that don't require you.

You need to have:

• 3+ years in Sales Engineering (pre-sales) at a developer-focused platform SaaS and/or CPaaS company
• Bachelor's degree (CS, EE) or equivalent combination of education and experience
• Hands-on fluency with RESTful APIs, mobile SDKs, and integration workflows, with a clear understanding of how modern customer engagement workflows are built and scaled
• Working knowledge of at least one development environment (JavaScript/React, iOS/Swift, Android/Kotlin, Unity, React Native, or Flutter)
• Practical experience with generative AI concepts including LLMs, AI agents, and agentic workflows. You've built with these tools, not just read about them
• Familiarity with AI tooling such as Claude or ChatGPT, and automation platforms such as Make, Zapier, or n8n. Experience stringing together APIs or building lightweight automations is a strong plus
• Confidence navigating security and compliance conversations (SOC 2, ISO-27001/42001, HIPAA, GDPR) with technical and non-technical stakeholders
• Strong written and verbal communication in English
• Ability to travel for customer onsite visits

What you'll actually do:

• Own the technical narrative across the full deal cycle, from discovery calls and technical deep dives to executive presentations, alongside Account Executives at every stage.
• Run structured discovery with engineers, product managers, and architects to surface real pain points and map them to Sendbird's APIs, SDKs, and AI agent capabilities, using AI-assisted prep workflows to come in sharper every time.
• Design solution architectures tailored to each customer's stack and goals, whether they're building an AI-powered in-app chat experience, deploying an AI support agent, or scaling to millions of users.
• Build and deliver demos that go beyond feature walkthroughs, using agentic tools and custom prototypes to show customers what their product could actually become with Sendbird underneath it.
• Automate repeatable pre-sales work, including lead research, follow-up summaries, and demo environment setup, using tools like Claude, Make, or n8n, freeing you for the work AI can't do.
• Articulate Sendbird's security and compliance posture clearly and confidently, helping enterprise buyers navigate procurement.
• Work closely with Product and Engineering to feed pre-sales insights back into the roadmap, serving as a direct line between the market and the people building the product.
• Track emerging trends in AI agents, developer tooling, and communication infrastructure, and bring those insights into customer conversations.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $200,000.00 - $235,000.00.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We just made one of the boldest pivots in our company's history and we're already seeing it pay off. If you want to sell something that's genuinely changing how enterprises think about AI and customer experience, this is it. You'll have real ownership, real access to leadership, and real impact on how we win. We move fast. We build things that matter. Come help us close the deals that define what delight.ai becomes.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Security at most companies is reactive. A checkbox for auditors. A speed bump for engineers. A department that says no. That's not what we're building.

The Company

Sendbird is the #1 CPaaS platform for in-app communications — an enterprise-grade infrastructure company that gives businesses the APIs and SDKs to embed real-time chat, voice, and video directly into their own products. Over 4,000 brands trust us. Seven billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands more. We were good at what we did. Really good.

So we asked what comes next. With decades of leadership in communications infrastructure, the answer was clear: AI. In February 2025, we launched our AI agent for enterprise CX. Later that year, we introduced Delight.ai — and the name says everything about what we believe. AI's real promise isn't efficiency. It isn't cost savings. It's restoring what customer experience lost somewhere along the way: the feeling of being understood, of being genuinely cared for. We don't want customers to feel satisfied. We want them to feel delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Head of IT & Security

We're an AI company handling enterprise-grade conversations at global scale, and our customers trust us with data that matters. That trust isn't a nice-to-have. It's a competitive differentiator. It's why DoorDash and Match Group chose us. It's why we've earned certifications that our competitors are still chasing.

Security here means being a partner to the business, not a blocker. It means building systems that scale as fast as we do. It means someone who understands that being a 24/7 global platform demands proactive security thinking—not just incident response. And it means someone who recognizes that AI doesn't just change our product—it changes the threat surface too.

We're not looking for someone who manages security from a distance. We're looking for a practitioner who rolls up their sleeves, builds programs that work well, and earns trust across the engineering org by being someone people want to work with.

The Role

This reports to the CFO. You'll lead a high-functioning, mature, and global team located in the United States and South Korea, with end-to-end accountability for Security, IT, and Compliance, ensuring these functions work in harmony to support our global scale.

You'll inherit a world-class program that's already SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant. Your job is to take it further. You'll own Sendbird's comprehensive information security programs, manage and evolve our compliance frameworks, partner with engineering, and continuously build a security culture that's embedded in how we work — not bolted on as an afterthought. You'll champion defense-in-depth philosophy, ensuring a multi-layered approach to security that protects our customers, our data, and our reputation.

You'll also own global IT Operations — managing our IT infrastructure, networks, servers, and data, while supporting our expanding use of AI technology across internal systems and how we work. As the primary executive responsible for safeguarding our AI-first innovation, you'll scale our global internal business systems and maintain our position as the most trusted platform for the world's most demanding enterprises.

You'll lead the team, own how we secure our infrastructure, respond to incidents, and hold our position against an increasingly complex threat landscape. This is a hands-on builder role — not a talking-head role.

You might be this person if:

• You've built and run security programs at a B2B SaaS or cloud company—not just inherited them.
• You can walk an engineer through a threat model and walk a CFO through a risk summary—without losing either of them.
• You are well versed in compliance frameworks (ISO 27001, SOC 2, HIPAA, GDPR).
• You've managed or mentored a global security team and taken genuine pride in developing the people around you.
• You are organized and methodical with strong attention to detail and an ability to analyze and interpret information.
• You thrive in ambiguity and build structure where none existed.
• Your instinct when something goes wrong is to fix, document, and improve—not assign blame.
• You treat security as a conversation with the business, not a monologue at it.
• You've started using AI tools to work faster—and you're curious about what that means for the security programs you're building.

You need to have:

• 10+ years of combined experience across security management, IT operations, compliance, or consulting.
• 3+ years leading or managing a team including information security planning, scheduling, assignment, and monitoring of staff resources in an IT function.
• Hands-on experience with audit frameworks: ISO 27001, SOC 2, and/or HIPAA/GDPR.
• Background in global B2B technology, SaaS, or cloud-based businesses.
• Proven track record managing security incidents end-to-end.
• Strong understanding of security and compliance challenges unique to AI/LLMs.
• Bachelor's degree in Information Security, Computer Science, MIS, or related field.

What you'll actually do:

Own the program

• Maintain and continuously improve Sendbird's information security program—policies, processes, and controls that hold up under scrutiny.
• Drive continuous control monitoring to ensure we stay aligned with our chosen audit frameworks.
• Translate complex compliance requirements (HIPAA, GDPR, CCPA) into practical, actionable programs.
• Evaluate and adopt AI-powered security tooling to stay ahead of a threat landscape that's evolving faster than traditional defenses.

Partner with the business

• Work directly with the CTO and engineering teams to embed security into the product development lifecycle, not just review it at the end.
• Raise risk awareness across business stakeholders without crying wolf or creating friction.
• Be the person other teams want to work with—because you solve problems, not just flag them.
• Work with senior leaders to ensure our data privacy protocols are appropriate with our use of AI tools.

Lead the team

• Manage and develop a global lean security team, making sure each hire reflects and advances the goals of the program.
• Be a player-coach—this isn't a delegator role. You're in the work.

Respond and improve

• Establish and maintain incident response protocols that are fast, clear, and practiced—not just documented.
• Continuously strengthen the security posture of a platform that never sleeps.
• Turn every incident into a lesson. Turn every lesson into a control.

Added Value:

• Security certifications: CISM, CISA, CISSP, or equivalent.
• Experience at a global company operating across multiple time zones and regulatory environments.

Why Sendbird

We're a team of builders and thinkers that refuse to optimize for comfort. We're building the AI agent platform for customer experience—and we intend to own the category.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.
• AI-First Environment. Enterprise access to top LLMs (Claude, ChatGPT, Gemini) and your choice of vibe coding tools.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $280,000 – $320,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Product Marketing Manager (AI-First, Full-Stack)

Senior Product Marketing Manager building AI-powered customer experience for enterprise B2B SaaS. Own the full journey—from customer insight to positioning to storytelling to distribution.

Role Snapshot

• Function: Product Marketing / Customer Marketing

• Industry: B2B SaaS / Enterprise Software

• Focus: AI-powered Customer Experience

• Scope: Full-stack marketing execution

• Core Areas:

  • Product positioning & messaging

  • Customer storytelling & case studies

  • Go-to-market strategy

  • Content & sales enablement

  • AI-powered marketing workflows

• AI & Tools (Nice to Have): ChatGPT, Claude, Cursor, Midjourney, Runway, AI creative or automation tools

This isn't a normal marketing job.

The Company:

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

December 2024: We made the full pivot of our company. A complete strategic shift toward AI-first customer experience.

February 2025: We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top.

November 2025: We rebranded the product line to Delight.ai. The name reflects our belief: AI's real promise isn't efficiency or cost savings. It's restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for. We want every customer to feel delighted. Not satisfied. Delighted.

The Product:

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why AI-First Full-Stack Marketer:

Traditionally, this role would be called Product Marketer or Customer Marketer. Depends on which silo you sit in. We don't believe in those silos anymore.

AI collapses the boundaries between roles. A single person with the right tools can now do customer research, shape positioning, write a case study, edit a video, build a landing page, and measure performance—all in a week. What used to require five specialists and three rounds of feedback can now be shipped by one person with taste, curiosity, and the right AI stack.

Speed wins in AI markets. The landscape moves too fast and we need people who can own the full journey—from insight to asset to distribution—without waiting.

The best marketers have always been generalists. The skills that matter—understanding customers, understanding products, synthesizing patterns, communicating clearly—are universal. Specialization was an artifact of complexity. AI dissolves that complexity.

So we're not hiring a Product Marketer. We're not hiring a Customer Marketer.

We're hiring an AI-First Full-Stack Marketer—someone who can stretch across the entire journey, move fast, and use AI to punch above their weight.

The Role:

This role reports to the Product Marketing Lead. This team is building a modern storytelling engine at Delight.ai—powered by our customers and accelerated by AI. We're not looking for someone who "knows how to use ChatGPT." We're looking for someone who's already rewired how they work, and uses AI to do things that weren't possible before.

We're looking for a marketer who can find the best customer stories, the best product angles, and craft them into narratives that resonate—then get them in front of the people who matter. You'll be part customer marketer, part product marketer, full-time storyteller.

You might be this person if:

• You've used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools

• You've experimented with Runway, Midjourney, Pika, or other AI creative tools

• You learn new tools in days, not months, and you've taught yourself something no one asked you to learn

• You move at a pace that makes other people uncomfortable

• You have the agency and curiosity to will an idea into existence

• You can talk to a customer for 30 minutes and walk away with a story worth telling

• You notice what makes a product feel good—and what makes it feel off

• You go down rabbit holes—and come back with something useful

You need to have:

• 4+ years in marketing or product management

• B2B experience

• Work you can point to and say "I made that"

What you'll actually do:

Understand things

• Talk to customers. Dig into the product. Know the market cold.

• Find the stories hiding in plain sight—the ones no one's told yet.

Make things

• Case studies, videos, social content, sales decks—whatever the story needs.

• Move 10x faster with AI.

• Ship, learn, iterate. Repeat.

Tell the story

• Craft narratives that make people stop scrolling, lean in, remember.

• Get the right stories in front of the right people at the right time.

• Make customers proud to be part of our story. Make prospects wish they were.

Why Sendbird:

We're a team of builders and thinkers that refuse to optimize for comfort. We're building the AI agent platform for customer experience —and we intend to own the category.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency:

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $140,000 - $180,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy:

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us:

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird:

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Related Backgrounds That Translate Well:

• Senior Product Marketing Manager

• Product Marketing Manager

• Customer Marketing Manager

• Growth Marketing Manager

• B2B Content Marketing Lead

• Enterprise SaaS Marketing

Security isn't just a checkbox at Delight.ai. It's the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Security Engineer

We're building AI that handles real customer conversations at scale. That means identity systems, SaaS stacks, and endpoints that have to work, and stay secure, without getting in the way of the people building and shipping every day.

The threat landscape isn't standing still, and neither are we. This role exists because we need someone who thinks about security the way our engineers think about product: automate what's repetitive, build what's missing, and make the secure path the easy path.

The Role

You'll own enterprise security across endpoints, identity, cloud services, and SaaS applications for a globally distributed team. You'll work directly with IT and Engineering, and you'll use AI-powered tooling to move faster than any traditional security team. This role is for someone who scripts before they click, builds before they buy, and sees automation as a force multiplier, not a nice-to-have.

You might be this person if:

• You automate repetitive security tasks before they become recurring headaches, and you reach for Python or Bash as naturally as you reach for a runbook.
• You treat SaaS sprawl as an engineering problem, not an audit problem, and you build controls that scale without constant manual oversight.
• You think about attacker techniques (MITRE ATT&CK is a starting point, not a ceiling) and design detections that actually catch things.
• You've built or used AI-assisted workflows to speed up threat detection, alert triage, or security reporting, and you're always looking for more places to apply them.
• You hold the "secure by default" bar without being the team that slows everyone else down.
• You can explain risk trade-offs clearly to engineers and business stakeholders, not just security people.
• You're never satisfied with "we have a tool for that" if the tool isn't actually being used well.

You need to have:

• 4+ years of hands-on enterprise security experience, with real depth in endpoint security across a MacOS-heavy fleet (EDR, NGAV, MDM).
• Operational experience with VPN and ZTNA platforms, and working knowledge of modern email security (SPF, DKIM, DMARC).
• Proven ability to secure SaaS platforms with preventive and detective controls, including DLP and logging pipelines.
• Scripting proficiency in Python (strong preference), Bash, or a comparable language, used for automation, not just one-off fixes.

What you'll actually do:

• Harden a global MacOS fleet using EDR, NGAV, and MDM, enforcing patching cadences and security baselines at scale.
• Build and enforce IAM policies (SSO, MFA, SCIM, least-privilege), with automated provisioning and de-provisioning wherever possible.
• Secure Google Workspace and the broader SaaS stack, implementing DLP controls and logging pipelines that surface real data exposure risk.
• Administer and improve VPN and zero-trust remote access infrastructure for a distributed workforce.
• Develop AI-assisted detection and response workflows, automating alert triage, incident timelines, and routine reporting.
• Embed security into how Engineering and IT build and ship, not just how the company audits afterward.
• Monitor the threat landscape, translate attacker techniques into actionable detections, and stay ahead of what's actually being used against companies like ours.
• Build internal security tooling and dashboards where off-the-shelf falls short, using automation pipelines to close the gaps.

Added Value:

• Experience owning a risk-based security roadmap, including prioritization frameworks that tie security investment to actual business exposure.
• Deep familiarity with adversary tactics via MITRE ATT&CK, with hands-on experience designing detection and response strategies around those techniques.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $190,000.00 – $230,000.00. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not in maintenance mode. We're rebuilding how businesses connect with their customers using AI, and we're moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Enterprise Account Executive closes deals. This one builds a category.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have.

Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter.

The Role

You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.

You might be this person if:

• You build your own pipeline and use AI to do it faster and smarter than anyone else.
• You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had.
• You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.
• Multi-threaded enterprise deals energize you rather than slow you down.
• You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment.
• You've closed high six- and seven-figure deals and can speak to exactly how you did it.
• You bring energy and humor without sacrificing precision.
• You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room.
• You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.

You need to have:

• 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.
• Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.
• An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota.
• Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.
• Located in the East Coast region (see application for eligible cities).

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.
• Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.
• Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.
• Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.
• Bring a consultative lens to every deal. Understand the customer's business deeply before you ever pitch a solution.
• Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.
• Help shape how we sell in a fast-moving environment, not just execute a playbook.

Added Value:

• Formal SaaS sales training from a competitive, high-performance environment.
• Background at a top-tier professional services firm (investment banking, management consulting, or similar).
• Experience selling AI, Customer Support, or Customer Experience software.
• Previous success selling to enterprise developer and product teams.
• Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.
• Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.
• Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE .  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing market, we're defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that's reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that's moving with genuine urgency, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Enterprise deals don't close themselves, and neither do the pipelines behind them. This role is for the rep who doesn't wait for inbound, and who uses every tool available, including AI, to outwork and outthink the competition.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how businesses communicate with customers, and most companies haven't figured out what that means for them yet. That's the opening. Sendbird just made a full pivot to AI-first customer experience, and enterprise buyers are actively rethinking their CX stack. The window to get in front of them is right now.

We're building the sales team that will define Sendbird's next chapter. That means we need people who can do more than run a process. People who challenge how a customer thinks, show them what's possible with AI-powered conversations, and close deals that move the needle. If you're already using AI to work faster, prospect smarter, and sell more, you'll fit right in.

The Role

You'll own the full enterprise sales cycle, from sourcing your own pipeline to closing high six- and seven-figure deals with some of the most complex organizations in the world. This isn't an order-taking role. The right person thrives on building, moves fast, and treats every deal like it's their company on the line.

You might be this person if:

• You build your own pipeline and prefer it that way. Inbound is a bonus, not a dependency
• You use AI tools actively, whether that's automating research, enriching accounts, or generating outreach at scale, to do more with less
• You challenge customers' assumptions rather than validating them, and you're comfortable being the smartest voice in the room about their own problem
• You navigate multi-stakeholder deals across product, engineering, CX, and procurement without losing momentum or the thread
• You think in terms of outcomes, not features, and can translate technical capability into business impact on the fly
• You carry urgency into everything without needing a manager to set the pace
• You learn new categories quickly and get genuinely curious about the industries you sell into
• You treat a lost deal as data, not a setback, and come back sharper

You need to have:

• 5 to 8 years of technology sales experience with a proven track record of closing complex, enterprise-level deals
• Consistent success closing high six- to seven-figure contracts in a solution sales environment
• Experience running outbound-led, self-sourced pipeline development at enterprise scale
• Demonstrated ability to run multi-threaded sales cycles across technical and business stakeholders
• Working fluency with AI tools, whether for prospecting, pipeline enrichment, outreach automation, or research. You don't need to build agents from scratch, but you need to be actively using AI in your workflow

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end, using AI-assisted prospecting and enrichment tools to build and move pipeline faster
• Build and maintain a 3 to 5x qualified pipeline through outbound prospecting, network activation, and strategic account targeting
• Consult with enterprise product, engineering, and CX leaders on how AI-powered conversations can transform their customer experience
• Challenge customers' current thinking. Push them beyond what they came in asking for toward what they actually need
• Navigate complex, multi-threaded buying processes at top-tier companies without losing deal momentum
• Partner cross-functionally with Solutions Engineering, Marketing, and Product to land and position deals effectively
• Maintain rigorous pipeline hygiene and forecasting accuracy so leadership can trust what you're telling them
• Contribute to building the playbook. You'll be an early member of a high-performing sales team and your patterns will shape how we scale

Added Value:

• Formal SaaS sales training in a highly competitive environment
• Background at a top-tier professional firm (investment banking, management consulting, or similar)
• Experience selling AI, customer support, or customer experience software
• Prior exposure to selling into enterprise developer and product teams
• Vertical industry knowledge in communities, live-streaming, on-demand, ecommerce, or gaming
• Hands-on experience with AI workflow tools such as Make, Zapier, or n8n to automate parts of your sales process

Our UK benefits include (but are not limited to)

• 25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employee's pension fund
• Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme
• Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling
• Be Your Best Self: An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
• Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement
• Home Internet Boost: £45 per month to support your home internet cost
• Commute Boost: £3000 annual budget

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing playbook. We're writing a new one. Sendbird just made one of the most decisive pivots in its history, and the people joining now will own the outcomes that define what comes next. If you want to sell something that actually matters, to buyers who are ready to move, this is where you want to be.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

What you will do

• Strategic Sourcing & Operations: Build candidate pipelines to support diverse representation at all stages of the hiring process, focusing on sourcing top talent from competitors.
• Assist with day to day operations of the recruiting functions and duties to ensure a seamless hiring engine.
• AI-Native Process & Data:
  - Leverage AI tools to build and manage recruiting activity related reports, gathering and analyzing competitor data for strategic insights.
  - Collaborate with our recruiting team to improve processes and programs through AI-driven automation.
  - Participate in brainstorming meetings and share ideas for recruiting and branding projects.
• High-Touch Coordination:
  - Schedule and coordinate various stages of the recruiting process, from phone, virtual, and onsite interviews (currently all conducted virtually).
  - Manage and post jobs on varying careers websites and research additional posting options to maximize reach.
  - CV uploading and data management within our ATS (Greenhouse) system to maintain high data integrity.

Who you are

• You are energized by the "hunt" for target talent from competitors and use AI to map out market landscapes faster than anyone else.
  
• You find it genuinely satisfying to solve the "calendar Tetris" of complex interview loops across different time zones.
  
• You reach for AI tools (ChatGPT, Claude, etc.) to automate repetitive tasks and draft high-impact candidate outreach.
  
• You are a lifelong learner, always looking for ways to improve and to learn everything there is to know about the company, market trends, and the teams with whom you partner.
  
• You're a self-starter that works well independently, as well as in a team setting.

What you bring to the table

• A degree in Business Administration, Psychology, HR, or a related Social Science field is preferred.
  
• Excellent written and verbal communication skills in both English and Korean.
  
• 0 to 2 years of experience in a fast-paced working environment (Startup experience is a plus).
  
• AI-Native Mindset: You are comfortable using AI-assisted tools to close the gap between insight and execution.
  
• Technical Proficiency: Experience with Greenhouse or other ATS is preferred.
• Startup experience a plus
• Contract Period: 4 month (Opportunity for contract extension based on individual performance and business needs.)

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office twice per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate, and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities,s and encourage you to apply if this role excites you.

About Sendbird

At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice, and video.

Sendbird is a unicorn start-up headquartered in San Mateo, CA with additional offices in; London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

Finally, there is no such thing as a perfect candidate. Sendbird is a place where everyone can learn and grow. We encourage you to apply if this role excites you. At Sendbird, one of our core values is Global Citizenship.  We respect, promote, and encourage diversity for equal employment opportunities.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.
We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.
We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.
We had a choice: protect what we built, or reinvent ourselves.
We chose reinvention.
In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.
The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The Role

The Technical Writing team at Sendbird empowers developers to build successful businesses on our platform by delivering high-quality content — from documentation and user guides to tutorials, UI text, and beyond. As a Technical/UX Writer, you'll be at the center of the developer experience, transforming complex technical concepts into content that is clear, concise, and actionable.

You might be this person if

• You quickly spot friction in the user experience — whether it's a confusing UI label, unclear documentation, or a workflow that loses developers halfway through — and you can articulate exactly what's wrong and why.
• You're a critical thinker who questions the obvious and finds a better path when the conventional one doesn't work.
• You're genuinely curious about AI — not just as a trend, but as a tool you actively use to work faster and smarter. Sendbird encourages all members to tap into the most advanced tools available.
• You thrive in cross-functional work. You'll collaborate closely with product managers, engineers, and UX designers to create content that meets real customer needs.
• You take ownership. You don't wait to be told what needs fixing — you spot it, flag it, and drive it forward.
• You're not afraid to ask questions. When you need context, resources, or a second opinion, you seek them out — proactively and without hesitation.

What you'll actually do

• Create content: Develop and maintain high-quality documentation, user guides, and UI text strings for Sendbird's products, ensuring clarity and accuracy.
• Write UX copy: Craft button labels, error messages, onboarding flows, and tooltips that guide users with minimal friction.
• Improve content: Build an effective feedback loop and integrate customer insights into our content.
• Work with AI: Use AI tools actively in your writing workflow — to draft, restructure, automate, and iterate — while applying your own judgment to every output.
• Stay current: Research competitor products, B2B trends, and developer communities to keep our content competitive and relevant.

You need to have

• Experience: 0–2 years in technical writing, UX writing, content design, or a related field.
• Content writing sense: You notice when content does not deliver its message effectively  — and you can explain why. This is foundational to how we work.
• AI proficiency: You've used AI tools in real writing or content work. You know how to direct them with purpose, and you treat their output as a first draft.
• Writing and communication: Fluent in English and Korean, both written and verbal.
• Collaborative tools: Familiar with Git, GitBook, Confluence, Jira, Figma, or similar tools.
• Education: Bachelor's degree or equivalent experience.

 Added value

• Background in Computer Science, Technical Writing, or a related field.
• Experience with AI or SaaS product development.
• Familiarity with API, SDK, or any programming languages such as Swift, Kotlin, or JavaScript.

Our KR benefits include (but are not limited to)

• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Annual cash-equivalent special welfare points of 200,000 KRW for Seollal and Chuseok holidays each
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Weekly team lunch
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Support for the latest work devices, such as MacBook Pro (special support options for each job position)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We spent a decade building the conversation infrastructure that the world runs on. Now we're putting intelligence on top of it. You won't be joining a company still figuring out its AI strategy. You'll be joining one that has already made the bet, shipped the product, and is moving fast to lead the category. If you want to build something that matters, with a team that knows how, this is it.

The AI agent space is moving fast. Most companies are still figuring out what to build. We already know, and we need someone to help us build it.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Applied AI Engineer

The next wave of AI isn't chatbots answering FAQs. It's agents that reason, remember, and act, proactively and accurately, at scale. That's what we're building, and we need someone who can build the backend brain behind it.

This is where research meets production. You'll take the latest advances in LLMs, RAG, and agentic systems and turn them into features that enterprise customers depend on every day. Not demos. Deployed, scaled, real. You'll also be expected to use AI tooling aggressively in your own workflow, automating pipelines, wiring together APIs, and building with agentic CLIs so your output compounds beyond what any single engineer could ship alone.

The Role

You'll design and build the core intelligence layer of our AI agents: retrieval systems, tool-calling pipelines, voice integrations, and agentic reasoning capabilities. You'll also be expected to use AI-native development tools and automation to accelerate your own work and the team around you. The right person thrives at the intersection of applied research, production engineering, and building with AI.

You might be this person if:

• You read AI research papers and your first instinct is to run an experiment, not write a summary.
• You've shipped LLM-powered features to production and you know exactly what separates a reliable system from a promising prototype.
• You obsess over latency, accuracy, and failure modes. "Kind of works" isn't in your vocabulary.
• You use agentic CLIs like Claude Code to move fast, and you wire APIs, automation platforms, or custom scripts together to eliminate repetitive work for yourself and your teammates.
• You get uncomfortable when prompt engineering is the only lever being pulled. You want to go deeper.
• You can evaluate a voice AI vendor on quality, cost, and real-world performance without needing a framework to tell you how.
• You communicate technical tradeoffs clearly enough that product managers and engineers can make real decisions.

You need to have:

• 5 or more years of professional experience in machine learning, data science, or applied AI engineering.
• Hands-on experience with AI agent frameworks such as LangChain or LlamaIndex, tool use, or advanced prompt engineering.
• Working knowledge of voice AI technologies, including Speech-to-Text and Text-to-Speech, with the ability to evaluate solutions across quality, latency, and cost.
• Fluency in Python with a track record of building and deploying production-grade services.

What you'll actually do:

• Design and optimize the full backend pipeline for our AI agents, including advanced RAG systems, function-calling tools, and core agentic capabilities.
• Lead the integration and evaluation of voice AI solutions, third-party APIs, self-hosted models, and fine-tuned alternatives, with a hard focus on latency and quality.
• Prototype and implement new agent methodologies drawn from the latest LLM and agentic research, moving from experiment to production when results warrant it.
• Build and automate scalable Python services using agentic development tools, accelerating your output and reducing manual overhead across the full development lifecycle.
• Connect tools, APIs, and automation platforms to build internal pipelines that save time for the broader engineering team, not just yourself.
• Partner with product managers and engineers to translate complex requirements into shippable features without losing technical integrity.
• Embed AI agent capabilities directly into the Sendbird platform, ensuring the experience is coherent and powerful from the customer's point of view.

Added Value:

• Experience building natural language processing products.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Bilingual in Korean and English.

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Weekly team lunch cost
• Monthly team-building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Support for the latest work devices, such as MacBook Pro (special support options for each job position)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences
  

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Why Sendbird

We spent a decade building the conversation infrastructure that the world runs on. Now we're putting intelligence on top of it. You won't be joining a company still figuring out its AI strategy. You'll be joining one that has already made the bet, shipped the product, and is moving fast to lead the category. If you want to build something that matters, with a team that knows how, this is it.

센드버드(Sendbird)는 미래의 AI 워크포스(AI workforce)를 구축한다는 비전을 품고 있습니다.

지난 10년이 넘는 시간 동안, 우리는 채팅, 음성, 영상, 메시징 API 등 대화의 기반이 되는 인프라를 구축하며 인앱 커뮤니케이션 분야 글로벌 1위 CPaaS 플랫폼으로 자리 잡았습니다. 4,000개가 넘는 브랜드가 우리를 선택했고, 매월 70억 건의 메시지가 우리 플랫폼을 거쳐 갑니다. 월간 활성 사용자(MAU)는 3억 명에 달합니다. 도어대시, 매치그룹, 눔, 야후 스포츠, 라쿠텐을 비롯한 수많은 기업의 대화가 우리의 기술로 이루어졌습니다. 우리는 이 분야에서 압도적으로 뛰어났습니다. 정말로요.

하지만 우리는 남들보다 일찍 한 가지 사실을 꿰뚫어 보았습니다. AI가 기업과 고객의 소통 방식을 송두리째 바꿀 것이라는 점입니다. 우리가 10년간 공들여 쌓아온 인프라는 결국 보편적인 기술이 될 것이고, 진정한 가치는 단순한 기술적 '연결'을 넘어 '지능', '경험', 그리고 실질적인 '결과'로 이동할 것임이 분명했습니다.

우리 앞에는 두 가지 길이 있었습니다. 지금까지 이룬 것을 지킬 것인가, 아니면 우리 스스로를 완전히 재창조할 것인가.
우리는 재창조를 택했습니다.

2024년 12월, 우리는 'AI 중심의 고객 경험(AI-first CX)'으로 비즈니스 방향을 완전히 전환했습니다. 이듬해 2월에는 지난 10년간 축적한 방대한 대화 데이터에 AI 지능을 결합하여 기업용 CX AI 에이전트를 선보였고, 마침내 2025년 11월, Delight.ai로 새롭게 태어났습니다.

우리의 새로운 이름이 모든 것을 말해 줍니다. AI가 가져올 진정한 혁신은 단순한 효율성 향상이나 비용 절감이 아닙니다. 그것은 고객이 잃어버렸던 감각, 즉 '온전히 이해받고 세심하게 케어받고 있다'는 느낌을 주는 일입니다. 단순한 만족을 넘어선 진정한 Delighted를 선사하는 것. 그것이 우리가 그리는 미래입니다.

제품소개

Delight.ai는 고객 경험을 혁신하는 'AI 컨시어지(Concierge)'입니다.기존의 AI 에이전트들은 대화창이 닫히는 순간 고객을 잊어버리지만, 우리는 다릅니다. Delight.ai는 대화가 거듭될수록 기억을 축적하고, 고객의 취향을 학습합니다. 채팅, 문자(SMS), 이메일, 음성 통화, 왓츠앱 등 어떤 채널을 이용하더라도 대화의 맥락은 결코 끊어지지 않고 이어집니다. 우리는 고객이 스스로 '이해받고, 존중받고, 기억되고 있다'고 느낄 수 있도록 돕는 AI를 만들고 있습니다.

합류하시면 기대되는 역할

센드버드 AI 제품 전반의 UX 오너십을 바탕으로 비즈니스 전략과 사용자 가치를 정렬합니다. 자사 제품과 AI 기술의 높은 이해도와 다양한 AI 도구의 효율적 활용을 통해 고객의 요구사항 및 사용성 문제를 신속히 정의하며, 다양한 제약 조건 안에서도 최적의 UX 솔루션을 설계하고 프로젝트의 UX 전반을 리딩합니다. 나아가 AI 기술을 접목한 새로운 업무 체계(Vibe Design Process)를 정립하여 팀의 작업 방식을 혁신하는데 기여합니다. 이를 통해 조직 전체의 UX 디자인 표준을 고도화하고 비즈니스 임팩트를 극대화하는 역할을 수행합니다.

합류 후 마주할 실제 업무

• Sendbird 및 Delight.ai의 제품 로드맵과 고객 요구사항을 깊이 있게 통찰하며, 최신 AI 기술을 접목하여 복잡한 UX 이슈를 정교하게 정의하고 높은 신뢰도의 전략적 솔루션을 제시합니다.
• 기존의 선형적인 ‘기획-디자인-개발’ 프로세스를 넘어 AI 도구를 업무 전반에 통합하며, Sendbird만의 효율적인 차세대 UX 업무 프로세스를 정립합니다. 이를 통해 소모적인 반복 업무를 최소화하고 더 가치 있는 UX 개선 업무에 집중합니다. 
• AI 에이전트의 특성을 고려한 최적의 UX 표준을 연구 및 정의하며, 혁신적인 인터페이스 설계를 통해 자사 AI 제품의 시장 경쟁력과 품질을 극대화합니다.

이런 경험과 역량을 가진 분과 함께하고 싶어요

• 웹기반 대시보드 및 클라이언트 SDK 전반의 UX/UI 디자인 결과물 산출
• 높은 복잡도의 Enterprise Saas의 정보구조 및 고도화된 유저 플로우 설계
• AI 제품에 대한 UX 전문성 보유
• AI 기술의 UX 디자인 업무 프로세스 도입
• 디자인 시스템 활용, 구축 및 관리
• PM, 엔지니어와 소통하며 프로젝트의 우선순위를 조정하고 디자인 임팩트를 입증
• 지속적인 AI 기술 현황, 시장현황, 경쟁사 리서치를 통해 팀 전체의 역량 향상에 기여

자격 요건

• 5년 이상 웹/앱 서비스 UX 문제 정의 및 해결 경험
• 논리적 사고를 통한 최적의 UX 솔루션 제안 능력 
• 최신 AI 기술을 활용한 UX 디자인 경험
• 능숙한 Figma 활용 능력
• Figma 디자인 시스템 구축 및 운영 경험
• 다양한 직군과의 협업 경험과 원할한 커뮤니케이션 능력
• 디자인 포트폴리오 제출 필수 (복잡도 높은 UX 문제 해결 및 AI 활용 중점)

우대 사항

• 웹기반 백오피스 및 B2B 대시보드 설계 및 디자인 경험
• 웹 기술을 활용한 온라인 서비스 개발 및 유지보수 경험 또는 지식 보유
• 유창한 영어 커뮤니케이션 능력

디자인 직군 전문 장비 제공

• 전문가용 고성능 Macbook Pro
• LG UltraFine 5K 모니터
• 전문가용 펜 타블렛 (요청 시)

채용 절차

• 서류전형 (포트폴리오 제출 필수)  > 과제전형 > 1차 실무 면접 > 2차 실무 면접 > Core Values 인터뷰

센드버드만의 특별한 복지를 소개해요

• 1년뒤부터 행사가능한 실리콘밸리 최고 수준의 스톡옵션
• 플레이스테이션, 자전거, 여행 등 자유롭게 사용할 수 있는 현금성 연간 복지포인트 약 400만원
• 영어회화, 강의 등 자유롭게 수강할 수 있는 어학 지원금 최대 연간 360만원
• 설날, 추석 명절 현금성 특별 복지 포인트 각 20만원씩 총 40만원 
• 매주 1회 팀 빌딩 런치 지원
• 팀 빌딩 비용 지원
• 출퇴근 비용(교통비) 일부 지원
• 선릉 오피스 주차 무료
• 본인, 배우자, 자녀 모두 포함하는 단체보험 지원
• MRI, 유전자검사등을 포함한 1인당 40만원 상당의 건강검진 지원 - 본인 및 가족 1인
• 법정 연차 외 7개의 휴가 추가 지급 (Boost leave, Birthday leave, etc)
• 맥북 프로 등 최신 업무 기기 지원 (직무별 특별 지원 옵션)
• 스낵, 음료수, 라면이 매일 가득 채워지는 무제한 스낵바
• 12주 유급 출산 휴가 지원 (엄마, 아빠 모두가능)
• 기타 경조사 지원 프로그램 등

그 외 다양한 이벤트와 선물 등 센드버드만의 특별한 복지는 계속해서 발전하고 있습니다.  

유연근무제 정책
Sendbird는 유연한 근무 일정을 지원합니다. 협업과 팀워크의 중요도가 높기에, 모든 구성원은 주 3일 이상 사무실에서 함께 모여 일하고 있어요. 일부 역할은 사무실 출근이 더 자주 필요할 수 있으니, 구체적인 요건은 매니저와 상의해 주세요.

센드버드가 생각하는 다양성과 포용

위 요구사항에 100% 부합하지 않으셔도 괜찮습니다. 센드버드는 모두가 배우고 성장할 수 있는 곳이기에 다양한 배경, 경험 및 기술 스택을 가진 누구든 최고의 직원이 되실 수 있다고 생각합니다. 우리는 평등한 고용 기회를 위해 다양성을 존중하고 장려하고 있습니다. 이 포지션이 여러분의 가슴을 뛰게 만든다면 지원해주세요!

센드버드 소개

센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.

센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.

센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.

센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.

현재까지 실리콘밸리 최정상 투자사로부터 (ICONIQ, SoftBank, Tiger Global, Y Combinator) 누적 총 2억2천만달러 (약 2,450억 원)의 투자를 유치하였으며 국내 최초 기업가치 1조원 이상의 글로벌 유니콘 기업입니다. 캘리포니아 산 마테오의 본사와 서울의 R&D센터 및 APAC 오피스 그리고 뉴욕, 런던, 싱가포르, 인도, 캐나다 등에 오피스를 두고 있습니다.

Sendbird의 Enterprise Security Engineer로서 회사의 비즈니스를 구동하는 내부 정보 시스템과 SaaS 애플리케이션의 보안을 책임집니다.엔드포인트, 아이덴티티 시스템, 클라우드 서비스 전반에 걸쳐 보안 통제를 설계·구현·운영하고,모든 Sendbird 구성원이 안전하면서도 생산적으로 일할 수 있는 환경을 만드는 역할을 수행하게 됩니다. 이 포지션은 IT 및 엔지니어링 팀과 긴밀히 협업하여, 조직 전반에 “Secure by Default” 문화를 정착시키는 핵심적인 역할을 합니다.

이런 일을 하실 수 있어요

• 엔드포인트 보호, 이메일 보안, SaaS 애플리케이션, 안전한 원격 접속 등 엔터프라이즈 보안 capabilities를 개발 및 운영합니다.
• IT 팀과 협력하여 MacOS 환경의 엔드포인트를 강화하고 EDR, NGAV, MDM 플랫폼을 통해 패치, 보안 기준 준수, 리스크 완화를 관리합니다.
• SSO, MFA, SCIM, 최소 권한 원칙 등을 활용하여 아이덴티티 및 접근 관리 정책을 설계하고 적용합니다.
• VPN 및 제로 트러스트 네트워크(ZTNA) 인프라를 운영 및 개선하여 글로벌 직원들의 안전한 근무 환경을 보장합니다.
• Google Workspace 전반에 걸친 보안 통제 및 모니터링을 수행합니다.
• 비즈니스 및 엔지니어링 팀과 협업하여 SaaS 애플리케이션 보안을 강화하고, DLP(데이터 유출 방지), 로깅, 모니터링을 적용하여 데이터 노출을 방지합니다.
• 지속적으로 변화하는 공격 기법에 대응하며,Sendbird의 보안 수준을 향상시킬 수 있는 전략적 개선안을 제안합니다.
• 전사 구성원을 대상으로 보안 인식 및 실천 교육을 수행하여 안전하고 효율적인 업무 환경을 지원합니다.

이런 분과 함께하고 싶어요

• 관련 분야 4년 이상의 유관경력을 보유하신 분
• 대규모 MacOS 환경에서 EDR, NGAV, MDM을 활용해 엔드포인트 보안 통제를 직접 운영한 경험이 있으신 분.
• VPN / ZTNA 등 안전한 원격 접속 인프라 운영 경험
• SPF, DKIM, DMARC 등 이메일 보안 프로토콜 및 피싱 방어 지식 
• SaaS 플랫폼 보안 및 사전/사후 통제 구현 경험을 보유하신 분
• Python, Bash 등 스크립트 언어 활용 능력 (자동화 역량이 있으면 우대)
• 사용자 관점에서 공감하며, 실질적인 보안 결과를 우선시할 수 있는 균형감이 있으신 분
  
  

이런 점이 있으시면 더 좋아요

• 리스크 기반의 보안 로드맵 수립 경험,보안 위험 감소와 조직 보안 수준 개선을 이끈 경험
• MITRE ATT&CK 등 공격자 전술/기법에 대한 이해 및 탐지·대응 전략 적용 경험

센드버드만의 특별한 복지를 소개해요

• 1년뒤부터 행사가능한 실리콘밸리 최고 수준의 스톡옵션
  
• 플레이스테이션, 자전거, 여행 등 자유롭게 사용할 수 있는 현금성 연간 복지포인트 약 400만원
  
• 영어회화, 강의 등 자유롭게 수강할 수 있는 어학 지원금 최대 연간 360만원
  
• 설날, 추석 명절 현금성 특별 복지 포인트 각 20만원씩 총 40만원 
  
• 매주 1회 팀 빌딩 런치 지원
  
• 팀 빌딩 비용 지원
  
• 출퇴근 비용(교통비) 일부 지원
  
• 선릉 오피스 주차 무료
  
• 본인, 배우자, 자녀 모두 포함하는 단체보험 지원
  
• MRI, 유전자검사등을 포함한 1인당 40만원 상당의 건강검진 지원 - 본인 및 가족 1인
  
• 법정 연차 외 7개의 휴가 추가 지급 (Boost leave, Birthday leave, etc)
  
• 맥북 프로 등 최신 업무 기기 지원 (직무별 특별 지원 옵션)
  
• 스낵, 음료수, 라면이 매일 가득 채워지는 무제한 스낵바
  
• 12주 유급 출산 휴가 지원 (엄마, 아빠 모두가능)
  
• 기타 경조사 지원 프로그램 등
  

유연근무제 정책

Sendbird는 유연한 근무 일정을 지원합니다. 협업과 팀워크의 중요도가 높기에, 모든 구성원은 주 3일 이상 사무실에서 함께 모여 일하고 있어요. 일부 역할은 사무실 출근이 더 자주 필요할 수 있으니, 구체적인 요건은 매니저와 상의해 주세요.

센드버드가 생각하는 다양성과 포용

위 요구사항에 100% 부합하지 않으셔도 괜찮습니다. 센드버드는 모두가 배우고 성장할 수 있는 곳이기에 다양한 배경, 경험 및 기술 스택을 가진 누구든 최고의 직원이 되실 수 있다고 생각합니다. 우리는 평등한 고용 기회를 위해 다양성을 존중하고 장려하고 있습니다. 이 포지션이 여러분의 가슴을 뛰게 만든다면 지원해주세요!

센드버드 소개

센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.

센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

The Role 

You'll own end-to-end delivery of core AI agent capabilities, from architecture to production, driving excellence across orchestration, prompt engineering, and platform scalability. You'll mentor the engineers around you and set the standard for AI-native development. This role is built for someone who moves fast, thinks in systems, and uses AI to ship at a pace that surprises people.

You might be this person if:

• You've owned a system that broke in production, made it better, and still think about why it broke.
• You use agentic tools like Claude Code or Codex as a core part of your dev workflow, not as a novelty.
• You enjoy mentoring junior engineers not because it's expected, but because you genuinely care about how they grow.
• You've shipped LLM-powered features into production and have strong views on where prompt engineering ends and architecture begins.
• You've led technical planning in a cross-functional setting and can hold your own in a room with PMs, designers, and engineers at once.

You need to have:

• 3+ years of software engineering experience with direct ownership of AI/ML or backend systems in production.
• Deep Python expertise with a proven track record of building and scaling reliable, performant systems.
• Hands-on experience with LLM APIs.
• Strong system design and architecture skills, including distributed systems and cloud-native deployments on AWS or GCP.
• Strong English proficiency. You can communicate complex technical ideas clearly in writing and in conversation.

What you'll actually do:

• Design and implement core agent features including advanced RAG pipelines, multi-step tool use, and agent orchestration logic.
• Drive architectural decisions for the AI agent platform with a focus on fault tolerance, scalability, and extensibility.
• Build and optimize evaluation, observability, and classification pipelines that improve agent performance over time.
• Lead prompt engineering strategy for diverse customer use cases, including designing A/B testing and automated regression pipelines.
• Improve retrieval logic and embedding models to push RAG pipeline performance further.
• Monitor AI research and actively bring relevant techniques into production systems, using agentic CLIs and automation tooling to accelerate iteration cycles.
• Guide junior engineers and interns through code reviews, architectural discussions, and technical planning.
• Partner with PMs, designers, and sales engineers to translate real customer needs into well-scoped technical solutions.

Added Value:

• Prior experience with real-time or conversational interfaces.
• Hands-on experience with agentic frameworks such as LangChain or LangGraph.
• Familiarity with vector databases, search technologies, or large-scale data processing.
• Contributions to open-source LLM or AI tooling ecosystems.
• Native-level English fluency.

Our KR benefits include (but are not limited to):

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird 

We're not adding AI to a legacy product. We rebuilt from the ground up with a decade of proprietary conversation data that most AI companies would kill for. The people here are moving with urgency because the opportunity is real and the window is now. If you want to own something that matters and see it ship to millions of users, this is the place.

Most AI agent platforms are built for demos. You're going to build one that works in production at the scale of the world's largest B2C brands.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Head of Product, Korea

Most vendors are still shipping prototypes dressed up as products. The gap between "AI demo" and "AI in production at scale" is enormous, and it's exactly where this role lives.

You'll own the product strategy for our AI Agent for Customer Service platform across North America, EMEA, and APAC. This isn't a regional mandate. It's a flagship product line at the intersection of agentic AI innovation and enterprise-grade execution. If you've been waiting for a seat at the table where AI goes from interesting to essential, this is it.

The Role

As Head of Product, Korea, you own the vision, roadmap, and execution of Sendbird's AI Agent for Customer Service platform, from agent design and testing through deployment and live operation at enterprise scale. You'll lead a Seoul-based PM team, partner closely with Engineering, Design, and Go-to-Market, and report directly to the CPO in San Mateo. This role is built for a product leader who thrives with real ownership, real stakes, and a global stage.

You might be this person if:

• You think about enterprise products across the full lifecycle: trust, safety, governance, observability, and what happens when things break in production, not just the happy path.
• You use AI tools daily to move faster: automating research synthesis, generating roadmap briefs, building custom workflows that help your team make better decisions with less overhead.
• You've shipped AI or platform products and can speak fluently with engineers about architecture without losing sight of the customer problem being solved.
• You hold high standards for product craft and coach your team to get there by asking better questions, not doing it for them.
• You move between executive conversations and team-level execution without losing fidelity in either direction.
• You treat customer feedback as a primary input, not a post-launch activity, and find ways to stay close to the ground as the team scales.
• You have strong opinions about what makes a great AI agent experience and can back them up with evidence, not just instinct.
• You know how to build trust with stakeholders across Seoul and San Mateo simultaneously.

You need to have

• Proven track record as a senior product leader owning full product lines or portfolios in a complex, fast-moving environment.
• Experience building or scaling enterprise-grade products, with a clear understanding of what "production-ready" means for large B2C organizations.
• Strong people leadership: hiring, developing, and setting the bar for a team of PMs.
• Full professional fluency in Korean and English, with demonstrated ability to operate across global, cross-functional teams.
• The ability to translate emerging AI and agentic capabilities into high-impact, practical product decisions.

What you'll actually do

• Own the product vision and roadmap, balancing long-term platform bets with near-term enterprise needs.
• Architect production-grade capabilities into the platform: trust, safety, evaluation, observability, and governance.
• Push the boundaries of agent autonomy, orchestration, and human-in-the-loop workflows with Engineering and Design.
• Lead, coach, and develop a Seoul-based PM team, setting clear expectations and raising the bar on product thinking.
• Use AI tools to accelerate your own output: automated reporting, roadmap synthesis, and cross-functional briefings that would otherwise eat your week.
• Communicate tradeoffs, risks, and opportunities clearly to the CPO and senior leadership.
• Pull real enterprise feedback into the roadmap by working directly with customer-facing teams and target account stakeholders.
• Partner with Product Marketing to build vertical-specific value propositions across global markets.
• Set the standard for product excellence and decision-making as the organization scales.

Added Value

• Experience scaling product organizations in high-growth or global companies.
• Background working with platform, infrastructure, or technically complex products.
• Exposure to international markets and go-to-market motions across North America, EMEA, or APAC.

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not iterating on yesterday's CX stack. We're rebuilding it. You'll own a product line that sits at the center of that bet, one that global enterprise customers depend on to interact with hundreds of millions of their users. This is a rare opportunity to lead from Seoul, ship to the world, and shape what AI-first customer experience looks like in production. The work is real. The stakes are high. And we're just getting started.

센드버드는 옴니채널 AI와 세계 최고 수준의 검증된 커뮤니케이션 API를 결합하여, 기업이 AI 에이전트를 구축하고 의미 있는 고객 연결을 대규모로 만들어갈 수 있도록 돕습니다.

센드버드는 엔터프라이즈 수준의 안정성, 보안성, 규정 준수를 갖춘 솔루션을 제공합니다. DoorDash, Match Group, Noom, Yahoo Sports를 포함한 4,000개 이상의 글로벌 선도 앱이 센드버드를 신뢰하고 있으며, 매월 70억 건 이상의 대화가 센드버드 플랫폼을 통해 이루어지고 있습니다.

현재까지 실리콘밸리 최정상 투자사로부터 (ICONIQ, SoftBank, Tiger Global, Y Combinator) 누적 총 2억2천만달러 (약 2,450억 원)의 투자를 유치하였으며 국내 최초 기업가치 1조원 이상의 글로벌 유니콘 기업입니다. 캘리포니아 산 마테오의 본사와 서울의 R&D센터 및 APAC 오피스 그리고 뉴욕, 런던, 싱가포르, 인도, 캐나다 등에 오피스를 두고 있습니다.

Intern, AI Agent Engineering

AI 에이전트 엔지니어링 인턴은 엔지니어링 및 제품 팀과 협력하여 지능형 에이전트를 구축, 통합 및 배포합니다. 
최신 웹 프레임워크, LLM API 및 툴링 파이프라인을 사용하여 프로토타입부터 프로덕션까지 실무 경험을 쌓게 됩니다. 인턴십 기간은 8~12주 입니다.

이런 일을 하실 수 있어요

• 에이전트 프로토타이핑 및 개발
  • 프롬프트 엔지니어링으로 Hallucination 탐지, 대화 Resolution 등 마이크로 API 개발업무를 합니다.
  • 내부 데이터셋과 도구를 활용해 AI Agent의 정확도를 테스트하고 검증합니다. 
  • 검색 증강 생성(RAG), 지식 기반 및 맞춤형 툴체인을 지원하는 백엔드 API를 통합합니다.
• 프롬프트 엔지니어링 및 툴링
  • 다양한 사용 사례에 맞는 프롬프트를 제작, 테스트 및 세부 조정합니다.
  • 프롬프트 버전 및 에이전트 배포를 위한 CI/CD 파이프라인을 설정합니다.
• 통합 및 배포
  • 웹, 채팅 및 API 중심 환경에 에이전트를 임베드합니다.
  • 실시간 성능 지표를 모니터링하고 로그, 대시보드 등의 관측 기능을 구현합니다.
• 협업 및 문서화
  • 팀이 시니어 엔지니어, 제품 관리자 및 UX 디자이너와 긴밀히 협력할 수 있도록 지원합니다.
    
    

이런 분과 함께 하고 싶어요

• Python: 깔끔하고 유지 관리가 용이한 Python 코드 작성 경험
• Backend: Django, FastAPI, Express 등 서버 측 프레임워크를 사용한 백엔드 개발 실무 경험
• 협업: 뛰어난 의사소통 능력, 문서화 기술, 그리고 애자일한 팀에서의 협업 경험
  
  

이런 점이 있으시면 더 좋아요

• 프롬프트 엔지니어링 프레임워크(예: LangChain) 사용 경험
• 클라우드 플랫폼(AWS Lambda, Vercel, GCP Cloud Functions)에 대한 이해도
• AI 제품 관련 UX 디자인 또는 제품 관리 경험
• Django 또는 유사한 Python 웹 프레임워크 사용 경험
  
  

이런 점을 얻을 수 있어요 

• 첨단 에이전트 기반 AI 개발 및 시스템 배포에 대한 심층 분석
• 엔지니어링, 제품 및 디자인 전문가와의 교차 기능 협업
• 시니어 AI 엔지니어의 멘토링 및 정규직 전환 기회
• 실제 고객 사용 사례, 성능 튜닝 및 프로덕션급 툴 활용 경험
  
  

유연근무제 정책

Sendbird는 유연한 근무 일정을 지원합니다. 협업과 팀워크의 중요도가 높기에, 모든 구성원은 주 3일 이상 사무실에서 함께 모여 일하고 있어요. 일부 역할은 사무실 출근이 더 자주 필요할 수 있으니, 구체적인 요건은 매니저와 상의해 주세요.

센드버드가 생각하는 다양성과 포용

위 요구사항에 100% 부합하지 않으셔도 괜찮습니다. 센드버드는 모두가 배우고 성장할 수 있는 곳이기에 다양한 배경, 경험 및 기술 스택을 가진 누구든 최고의 직원이 되실 수 있다고 생각합니다. 우리는 평등한 고용 기회를 위해 다양성을 존중하고 장려하고 있습니다. 이 포지션이 여러분의 가슴을 뛰게 만든다면 지원해주세요!

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice, and video.

Sendbird is a unicorn start-up headquartered in San Mateo, CA with additional offices in; London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

Learn about Sendbird Agentic AI here and here