Thatch
Thatch is an all-in-one platform that makes it easy to offer your employees the most personalized healthcare experience. You decide what to spend, and your team gets great health benefits.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
About the role
We’re looking for an Employee Experience Manager to create an exceptional workplace environment for our Thatch team. You’ll be a driving force behind our culture, managing our office operations, and helping support and execute large-scale events. There’s a lot of ground to cover but you’ll have the ability to tie many aspects of employee experience together.
What you'll do
Office Management
- Oversee daily operations across our office locations, ensuring spaces are clean, functional, welcoming and well-maintained
- Manage vendor relations including facilities, lunch/catering, supplies, and building management
- Coordinate office services, supplies, equipment and support IT with Technology needs for seamless operations
- Act as our points person with brokers and landlords as we grow and add more offices
Event Planning & Execution
- Plan and execute large-scale company offsites, including venue selections, logistics, programming and budget management in partnership with others at Thatch
- Organize engaging office specific and company-wide offsites with our Head of People and other leaders at Thatch
Employee Experience & Culture
- Design and Implement employee perks and programs that enhance workplace satisfaction
- Serve as a member of the Culture Committee and continuously assess and improve the employee experience through feedback and creative solutions
Background we're looking for
- 3-5 years of office management, employee experience or related fields
- Track record of planning and executing large-scale events for 100+ people
- Excellent ability to manage against a budget and identify areas of opportunity
- Ability to manage and negotiate with vendors
- Detail-orientated with strong organizational capabilities, and ability to communicate needs clearly
Experience we’d be particularly excited about
- Experience managing offices / facilities for high-growth companies
- Planning large, multi-day events with a remote workforce
- Optimistic orientation towards work and ability to thrive even when things are not working out as planned… because sometimes that happens with events
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
About the role
At Thatch, design is one of the defining traits that sets us apart. The healthcare experience in America has long been subpar, and the bar for quality design is low — we’re raising that bar, and with it, the entire health insurance industry.
As a designer at Thatch, you’ll craft beautiful experiences for the people using our product every day: businesses, their teams, and brokers. You’ll shape all aspects of design, including UI components for our design system, new products involving complex user interactions, and the overall strategy and vision of the design team. Your work will help create a better insurance experience that enables members to get the healthcare benefits they need while feeling calm, fulfilled, and liberated.
We’re looking for someone who can meet users where they are in their journey and inspire trust by delivering simple, beautiful, and well-crafted end-to-end experiences. You should be comfortable owning the entire design process, from UX strategy to product design and company branding.
What you'll do
- Participate in and shape every part of the product development process, from idea inception to production
- Work cross-functionally with engineering, growth, product, sales, operations, and leadership to create incredible user experiences
- Develop and maintain the design system and brand assets we’ll use across the company
- Write design documentation and guidelines for internal audiences
- Iterate on and improve our design standards, tooling, and processes
Background we're looking for
- 4+ years of experience in product design roles
- Obsession with understanding and serving users and, ultimately, making their lives better
- Demonstrated first principle thinking and mastery of fundamental design principles
- Experience operating in ambiguous environments solving complex user problems
- Ability to balance blue sky creativity and dedication to craft with bias to action
Experience we’d be particularly excited about
- Ability to read and/or write HTML, CSS, and JavaScript
- Background scaling high growth technology companies in the past
- Experience or interest in finance, healthcare, or benefits
What to expect
We want this process to be transparent, thoughtful, and reflective of the work you’ll be doing every day. Our goal is to learn how you think, collaborate, and create — while giving you a clear sense of the team, our culture, and how we work together. Here’s what the process looks like:
- 30-minute video interview screen to talk through your background and interest in Thatch.
- 30 minute first-round video interview with the hiring manager to dive deeper into your experience, approach to design, and how you work.
- 30 minute video meetings to connect with two members of the team
- 60-minute video meeting portfolio review with members of the design team to walk through your projects, your process, and the impact of your work.
- 30 minute video meeting with our founder to discuss culture, values, and how we operate as a company.
We aim to move efficiently while giving you space to share your thinking, ask questions, and get a real sense of what it’s like to work here.
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
About the role
We're on the lookout for an Operations Lead to join Thatch. This role is vital for our company, as you'll spearhead numerous projects and develop internal and external processes to help Thatch’s Operations team scale. The Carrier Operations team connects health insurance carriers with our support, product, and engineering teams. Our goal is to make healthcare simple and effective for every member who joins our platform—a daunting task within the US Healthcare system that we are looking for someone willing to tackle head-on.
This role will lead a key operations function, accountable for operational OKRs, product prioritization, and day-to-day escalation and queue management. We seek a candidate with a proven track record of building and shaping operational functions in fast-growing startups, leveraging data, product, and process for impactful results. This individual must possess the ability to both dive deep into the details of daily execution and step back to strategize and plan the long-term direction of the organization.
A critical focus area for the team is the ongoing reconciliation of our payment infrastructure. This complex function is vital for financial accuracy and stability. Its efficient management directly and positively impacts our members, driving trust and satisfaction through seamless and accurate financial experiences.
What you'll do
- Manage payment reconciliation: Oversee systems ensuring accurate matching of incoming payments to expected receivables, monitor automated tools, resolve discrepancies, and maintain financial data integrity.
- Direct operational workflow: Own the daily task pipeline, prioritize requests, delegate assignments, and ensure timely completion of all operational tasks to meet service level agreements.
- Develop product and processes: Identify and implement improvements to enrollment and payment infrastructure by designing new features, documenting workflows, and collaborating with engineering/product teams for better scalability.
- Manage escalations with Support: Handle complex, high-priority issues escalated by the Support team, coordinate resolution with internal teams, and communicate outcomes to Support and affected customers.
Background we're looking for
- 7+ years in operations, consulting, or related fields at a high-growth startup or management consulting firm
- Track record of building project teams or launching new products/initiatives
- Experience creating effective operational processes in ambiguous environments and managing complex stakeholder relationships
- Strong analytical, problem-solving, and organizational skills
- Bachelor's degree required; MBA or advanced degree is a plus
Experience we’d be particularly excited about
- Experience in health insurance or benefits
- Vendor and operational management expertise
- Process improvements with measurable results
- Diverse job experience with proven significant impact
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
Software Engineer: Full Stack, Product Engagement
About the role
Thatch is rewiring how health benefits work. We build software that gives employees real control over how they use their benefits.
We're looking for a Full Stack Engineer to join our Product Engagement team and improve how members and employers experience Thatch, from account creation through enrollment.
You’ll work on the product surfaces and systems that drive activation and engagement. That includes building user-facing features, the backend systems that support them, and the instrumentation needed to understand what’s working.
This is a product engineering role. You’ll work across the stack, partner closely with product and design, and ship changes that directly impact how customers experience Thatch.
What you will do
- Own and improve core product flows related to onboarding, activation, and enrollment.
- Build and ship full stack features, from backend services to user-facing interfaces.
- Instrument product surfaces to understand user behavior and identify opportunities for improvement.
- Design, test, and iterate on changes that improve conversion.
- Work closely with product, design, and cross-functional partners to ship solutions.
- Contribute to systems that support engagement and lifecycle messaging.
What we are looking for
- Experience building and shipping production web applications across the stack.
- Strong product judgment and comfort working through ambiguity.
- Ability to reason about user behavior and use data to inform decisions.
- Experience owning features end-to-end.
- Track record of cross-functional collaboration and good technical decision-making.
We care most about the scope you’ve owned, the impact you’ve had, and how you make decisions.
Tools and tech stack
- Ruby on Rails.
- React and TailwindCSS.
- Mixpanel, Segment, Braze.
Experience that stands out
- Work on onboarding, activation, or engagement-focused product areas.
- Experience at an early-stage or high-growth company.
- Background in healthcare, finance, or similarly complex domains.
How we work
- We move quickly and are biased toward action.
- We ship early, learn from real usage, and iterate.
- We operate with trust, ownership, and high empathy.
- We value clarity over ceremony and quality over shortcuts.
What to expect
We aim to keep the process thoughtful and efficient. Most candidates complete it within about three weeks. You can expect:
- An initial conversation with a recruiter.
- A conversation with the hiring manager.
- A collaborative pair programming session, followed by a systems design interview and a separate conversation with one of our engineering managers about how we work together.
- A final conversation with engineering and company leadership.
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
About the role
At Thatch, technology isn't just what we build—it's how we work. As our IT Support Administrator, you'll be the go-to expert who keeps our teams productive, secure, and equipped to do their best work. This role offers the opportunity to work with modern tools in a Mac-first environment, where you'll have the autonomy to automate processes, improve systems, and directly impact how our entire company operates. If you're someone who thrives on solving technical challenges, values security best practices, and wants to work in a fast-growing healthcare technology company where your contributions are immediately visible, this role is for you.
What you'll do
- Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
- Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation
- Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently
- Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead
- Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture
Background we're looking for
- 3-5 years of hands-on IT support experience in a corporate environment
- Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
- Deep understanding of SSO, 2FA, passkeys, and password management systems
- Strong knowledge of security principles and best practices with proven ability to implement them
- Excellent follow-through and organizational skills—you never let tasks fall through the cracks
Experience we’d be particularly excited about
- Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish
- Quick learners who can master new technologies with minimal guidance
- Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others
- Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities
- People who thrive in fast-paced environments and can adapt quickly to changing priorities
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 25 minute phone screen to talk through your background and interest in Thatch
- 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute Zoom meeting to meet 3 members of the team
- 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
About the role
As the first dedicated member of our Revenue Accounting team, you will report directly to the Head of Finance and Operations and play a key role in designing and implementing scalable processes, providing actionable insights to drive business performance, and managing our revenue streams.
You will collaborate closely with our Head of Finance, Sales, and Product/Engineering teams as we rapidly scale our employer and member base and expand our product and service offerings.
We are looking for a detail-oriented, motivated self-starter who thrives in a fast-paced, dynamic environment. In return, we offer a challenging role with direct exposure to critical areas of our operations.
This role covers invoicing and payment operations, revenue recognition, and partnering with internal engineering teams to build and maintain efficient operational processes at scale.
Please note: This is a hybrid position, with up to 3 days per week in our Austin office.
What you'll do
- Own invoicing, payment, and revenue operations, managing day-to-day processes and handling escalations.
- Partner cross-functionally with Product and Engineering to enhance operational processes and ensure scalability as the business grows.
- Execute month-end close procedures, including account reconciliations and fluctuation analysis across multiple revenue streams.
- Collaborate with key business partners on policies, processes, and programs.
Background we're looking for
- At least 5 years of revenue operations experience.
- Proven experience partnering with business and product teams, ideally in a hyper-growth environment.
- Strong financial, analytical, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with accounting software and data platforms.
Experience we’d be particularly excited about
- Prior experience at a hyper growth technology company.
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 20 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
About the role
Thatch is rewiring how health benefits work. We build software that gives employees real control over how they use their benefits.
We’re looking for a Backend Software Engineer to design and build the core systems that power Thatch. This includes data models, fund flows, automations, and integrations that make healthcare benefits work reliably at scale. Your work ensures money moves correctly, benefits remain compliant, and complex processes work reliably. This work touches real money and real healthcare decisions. The systems you build must be correct, resilient, and built to scale.
We organize engineering around the people we serve: members, employers, and partners, so teams own end-to-end experiences and ship with speed and accountability.
What you'll do
- Design, build, and evolve backend systems that support enrollments, payments, payroll, and benefits management.
- Architect and maintain robust data models and fund flows that handle large volumes of financial transactions.
- Build integrations with payroll providers, banks, insurance carriers, and other external partners.
- Improve operational rigor through automation, tooling, monitoring, and observability.
- Partner closely with product, operations, and other engineers to solve complex business problems.
- Take ownership of production systems, including reliability, debugging, and long-term maintainability.
What we are looking for
- Experience building and maintaining backend systems in a production environment.
- A track record of shipping systems with complex business and operational implications.
- Strong ability to reason about data models, workflows, and edge cases.
- Comfort operating in ambiguous problem spaces with cross-functional tradeoffs.
- Experience mentoring other engineers or setting technical direction.
We hire engineers across multiple levels and care most about the scope you’ve owned, the impact you’ve had, and how you make decisions.
Tools and tech stack
- Ruby on Rails for backend systems.
- React and TailwindCSS for the frontend.
- Small amounts of Python and backend JavaScript where appropriate.
Prior Ruby experience is helpful but not required. We value engineers who can learn quickly and think clearly about systems.
Experience that stands out
- Work in healthcare, finance, or other complex or regulated domains.
- Experience with HR, payroll, payments, or partner-facing systems.
- Ownership of systems with real operational or financial impact.
How we work
- We move quickly and bias toward action.
- We ship early, learn from real usage, and iterate.
- We operate with trust, ownership, and high empathy.
- We value clarity over ceremony and quality over shortcuts.
What to expect
We aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:
- An initial conversation with a recruiter.
- A collaborative pair programming session.
- A systems design interview and a separate conversation with one of our engineers about how we work together.
- A final conversation with engineering and company leadership.
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
Software Engineer: Full Stack
About the role
Thatch is rewiring how health benefits work. We build software that powers employer-funded coverage and gives employees real control over how they use their benefits.
We’re looking for a Full Stack Software Engineer to own broad product surfaces, from concept to production. You’ll build across the frontend and backend systems that power onboarding, benefits management, and payments. This work touches real money and real healthcare decisions. Correctness and reliability matter, but so does making the experience feel simple for the people using it.
We organize engineering around the people we serve: members, employers, and partners, so teams own end-to-end experiences and ship with speed and accountability.
What you'll do
- Take ownership of meaningful product areas from idea through production.
- Ship quickly, but never at the expense of correctness or long-term maintainability.
- Contribute across the stack, from user-facing interfaces to backend services.
- Translate real user and business needs into clear, pragmatic technical solutions.
- Set and uphold a high bar for code quality, system design, and product polish.
- Take responsibility for production systems, including reliability, debugging, and continuous improvement.
What we are looking for
- Experience building and shipping production web applications across the stack.
- Strong product judgment and comfort working through ambiguity.
- Ability to reason about complex systems and business logic.
- Familiarity with modern engineering tools and frameworks.
- A track record of ownership, cross-functional collaboration, and good technical decision-making.
We hire engineers across multiple levels and care most about the scope you’ve owned, the impact you’ve had, and how you make decisions.
Tools and tech stack
- Ruby on Rails for backend systems.
- React and TailwindCSS for the frontend.
- Small amounts of Python and backend JavaScript where appropriate.
Prior Ruby experience is helpful but not required. We care far more about how you think than which language you know.
Experience that stands out
- Work in healthcare, finance, or other complex or regulated domains.
- Experience with HR, payroll, payments, or partner-facing systems.
- Ownership of systems with real operational or financial impact.
How we work
- We move quickly and bias toward action.
- We ship early, learn from real usage, and iterate.
- We operate with trust, ownership, and high empathy.
- We value clarity over ceremony and quality over shortcuts.
What to expect
We aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:
- An initial conversation with a recruiter.
- A collaborative pair programming session.
- A systems design interview and a separate conversation with one of our engineers about how we work together.
- A final conversation with engineering and company leadership.
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
About the role
We're on the lookout for a Carrier Partnerships Lead to join Thatch. This role is vital for our company, as you'll be responsible for managing the commercial relationships with our health insurance carrier partners. You will spearhead the development and maintenance of these crucial partnerships, ensuring alignment between Thatch's internal stakeholders and the operational needs of our carriers. Our goal is to make healthcare simple and effective for every member who joins our platform—a daunting task within the US Healthcare system that we are looking for someone willing to tackle head-on .By partnering with carriers closely we can help push the industry forward.
This role will lead a key partnerships function, accountable for commercial relationships, establishing operational excellence with third parties, and expanding our distribution channels. This includes helping to develop quarterly business reviews and being responsible for ensuring mutually beneficial partnership outcomes. We seek a candidate with a proven track record of building and shaping operationally focused projects with third parties, leveraging relationship management skills and a deep healthcare background for impactful results. This individual must possess the ability to both dive deep into the details of daily execution and step back to strategize and plan the long-term direction of the partnerships.
What you'll do
- Manage Commercial Relationships: Oversee and strengthen relationships with our largest health insurance carriers, acting as the primary point of contact for commercial and strategic discussions.
- Develop Quarterly Business Reviews (QBRs): Design, prepare, and lead regular QBRs with carriers to review performance, strategic initiatives, and align on future goals.
- Establish Operational Processes: Develop and maintain efficient escalation and operational processes with carriers to streamline day-to-day interactions and problem resolution.
- Internal Stakeholder Connection: Act as the liaison connecting all internal Thatch stakeholders (e.g., Product, Engineering, GTM, Support) to the appropriate carrier needs and requirements.
Background we're looking for
- Demonstrated experience in relationship management with large, complex third parties.
- Strong background and familiarity with the healthcare ecosystem, particularly health insurance.
- Proven track record of building out operationally focused projects with third parties.
- 7+ years in partnerships, operations, or related commercial fields at a high-growth startup or enterprise organization.
- Experience creating effective operational processes in ambiguous environments and managing complex stakeholder relationships.
- Strong analytical, problem-solving, and organizational skills.
- Bachelor's degree required.
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
Software Engineer: Infrastructure
About the role
Thatch is rewiring how health benefits work. We build software that gives employees real control over how they use their benefits.
We’re looking for an Infrastructure Engineer to own the reliability, security, and performance of the platform that powers Thatch. Every product team depends on the infrastructure you design and operate.
Our platform runs in a HIPAA-compliant environment and handles sensitive healthcare data. Reliability and security are foundational. The systems you build must be secure, observable, and resilient under real-world load.
We organize engineering around product teams that serve members, employers, and partners. The Infrastructure team builds and operates the platform that enables them to ship reliably.
What you will do
- Own infrastructure health, performance, and reliability across the stack.
- Make architectural decisions and improve how we build and operate.
- Design and evolve infrastructure using Terraform.
- Improve CI/CD, deployments, and developer workflows so teams ship faster.
- Strengthen security across access controls, vulnerability management, and dependencies.
- Identify and eliminate reliability risks before they impact customers.
What we are looking for
- Experience operating production infrastructure, platform, DevOps, or SRE systems.
- A track record of owning critical systems end-to-end.
- Strong experience with PostgreSQL or comparable relational databases in production.
- Experience managing infrastructure as code using Terraform.
- Sound judgment across reliability, performance, and security tradeoffs.
- A bias toward automation and improving developer productivity.
We hire engineers across multiple levels and care most about the scope you’ve owned, the impact you’ve had, and how you make decisions.
Tools and tech stack
- Ruby on Rails
- PostgreSQL
- Terraform
- Modern cloud infrastructure and CI/CD tooling
You don’t need experience with every tool above. You do need to be able to operate systems responsibly in a regulated environment.
Experience that stands out
- Experience operating in HIPAA or SOC 2 environments.
- Deep PostgreSQL performance tuning or replication management.
- Building internal tooling that improves developer productivity.
- Improving observability, incident response, or overall security posture.
What to expect
We aim to move quickly, and most candidates complete the process within 2–3 weeks. The interview process typically includes:
- An initial conversation with a recruiter.
- A collaborative pair programming session.
- A systems or infrastructure design discussion.
- A conversation with members of the engineering team.
- A final conversation with engineering and company leadership.
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
About the role
We are looking for an experienced and detail-oriented Customer Support Specialist to join our Employer Servicing team. In this role, you will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it. You’ll work directly with business leaders and HR admins as their trusted advisor from onboarding through renewal, ensuring they have a seamless experience providing world class benefits to their employees. This is a critical role that blends deep technical knowledge with excellent problem-solving and communication skills.
You’ll thrive in this role if you get energy from solving problems that initially seem impossible and view every customer interaction as an opportunity to improve the product or process.
What you'll do
- Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch
- Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics
- independently investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications
- Build scalable solutions to customer problems through documentation, macros, videos, and workflow improvements that benefit the entire customer base
- Partner with product and engineering to advocate for customer needs, provide detailed bug reports, and validate solutions
Background we're looking for
- 3+ years in customer-facing operations or technical support within a complex B2B environment (SaaS, fintech, healthtech, or benefits)
- Excellent written and verbal communication skills—can explain technical concepts clearly to non-technical audiences
- Proven ability to handle high volumes with high quality
- Experience collaborating with engineering teams to resolve customer-impacting issues
- Track record of being "the go-to person" for difficult customer issues and technical questions
Experience we’d be particularly excited about
- Subject matter expertise in benefits administration, payroll systems (Gusto, ADP, Paychex), or HR platforms
- Experience supporting health insurance, ICHRA, or complex financial/compliance products
- History of proactively building customer-facing resources (help articles, videos, templates) that reduce support volume
- Proficiency with support analytics tools (Zendesk Analytics, Metabase, Looker) to identify trends and measure impact
- Demonstrable pattern of receiving exceptional customer feedback and serving as a quality benchmark for peers
- Background in technical account management, implementation, or solutions consulting roles
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
Head of Marketing
About the role
At Thatch, weʼre on a mission to build a healthcare system people love. Thatch has found early product-market fit and is scaling rapidly. With strong traction through brokers and payroll partners, the company is now ready to build a modern, unified marketing engine to expand its reach, elevate its brand, and accelerate direct demand.
As our Head of Marketing, youʼll be the steward of our marketing vision and execution. Youʼll lead a growing team of exceptional demand generation experts, brand, content, and product marketing managers. Youʼll partner closely with product and engineering, design, and GTM, and will work directly with the CEO to market a platform that serves employers, employees, brokers, and partners.
We believe great products start with care: care for the user, care for the craft, and care for the systems we're building. You'll bring taste, product intuition, and high standards to everything you touch - while helping the entire team do the same. This role is highly cross-functional and strategic, and weʼre looking for someone who thrives in ambiguity, translates complexity into clarity, and pushes the work - and everyone around them - to be better.
What you'll do
- Define and drive Thatchʼs marketing vision, strategy, and roadmap in close partnership with the CEO and leadership team.
- Define and sharpen Thatchʼs product marketing foundation - clear customer segmentation, messaging, pricing, and packaging - to equip sales and deepen understanding of why different segments buy.
- Build scalable, cost-efficient direct demand generation to complement broker and payroll channel distribution, improving the LTV-to-CAC ratio for small and mid-sized employers.
- Elevate and broaden the Thatch brand so it resonates across industries and geographies, creating mass-market appeal and trust beyond its current tech-forward audience.
- Lead and grow a high-performing, mission-driven marketing team, fostering a culture of ownership, intellectual curiosity, and thoughtful execution.
- Champion a high bar for quality and taste in everything we ship — balancing speed with care and polish.
- Work closely with design, engineering, ops, growth, and sales to deliver marketing messages that feel considered, cohesive, and empowering.
- Guide discovery and execution across multiple surfaces, from employer and broker dashboards to member experiences and partner APIs.
Background we're looking for
- 10+ years in marketing, with at least 3+ years leading all of marketing or a function within it, at a high-growth company.
- Proven experience at a high-growth startup defining vision, leading cross-functional teams, and launching marketing campaigns.
- A systems thinker whoʼs comfortable operating in a company with many different types of purchasers.
- Exceptional communication skills; you can clearly articulate your thinking, inspire teams, and align stakeholders.
Experience we’d be particularly excited about
- Deep, unrelenting care for customers, and the ability to translate customer desires into marketing strategy
and work that feels purpose-built for our customers.Experience in regulated industries like healthcare, where clarity, trust, and precision matter. - A background marketing to small-to-midsize businesses across industries.
- 3+ years in a user-facing function (e.g. sales, support, ops) where youʼve seen the frontlines.
- A track record of hiring, mentoring, and scaling product teams through multiple stages of growth.
- Strong design sensibilities and belief that small details create trust.
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet six members of the team
- 30 minute final round video or In Person meeting with one of our founders
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
About the role
Employer Servicing owns frontline employer support and the daily operational work required to ensure employers have a seamless experience with Thatch. This team is central to our mission of building a healthcare system people love.
As Operations Lead, you'll be the operational and cultural backbone of the team. You'll move fluidly between hands-on execution and strategic problem-solving—ensuring core workstreams are well managed, pressure-testing and refining processes, coaching specialists through tough cases, managing escalations, and driving consistent, measurable progress toward better servicing outcomes.
This is a role for leaders who find genuine satisfaction in frontline operations, coaching and mentorship, and the gritty, behind-the-scenes work required to deliver a best-in-class employer experience.
What you'll do
- Own the delivery of employer services – oversee daily execution of employer support queue and processing tasks, manage team scheduling to ensure adequate coverage during business hours and peak volume periods.
- Develop and coach your team – run 1:1s, deliver feedback that drives improvement, and mentor specialists to grow their impact.
- Scale employer servicing operations for hypergrowth – help build and refine processes, workflows, and team capacity to ensure team output keeps pace with rapid employer growth without sacrificing quality or experience outcomes.
- Lead quality assurance for your team – perform routine QA checks on AI- and human-driven support, run QA sessions, and action on knowledge or behavior gaps that impact performance.
- Uplevel team documentation and self-service resources – drive consistency and clarity of member guidance through clear internal documentation and external FAQs.
- Hire, onboard, and ramp new team members – support recruiting efforts for both contractor and FTE roles, and own the onboarding and training experience to get new hires comfortable in their roles quickly.
- Collaborate cross-functionally – partner with other Operations teams, Product, Engineering, and Customer Success to solve employer issues, advocate for employer needs, and ensure the Employer Servicing team is kept close to changes that impact the team.
- Cultivate a positive, motivating culture rooted in Thatch values – be there for your team as a leader and human being. Build an environment where everyone feels recognized, supported, and inspired.
- Stay connected to customer needs and the frontline – own escalations and jump into team queues to get things done.
Background we're looking for
- Minimum 7 years of experience in a customer-facing support role or customer success role supporting a complex health, insurance, or benefits tech product, with at least 2 years in a leadership role, such as a manager or team lead.
- Unshakeable empathy and dedication to solving the hairiest customer problems.
- Proven ability to deliver tailored coaching that drives individual and team growth. You know how to bring out the best in the people around you and foster a culture of accountability.
- Extreme detail-orientedness. No minor change, inconsistency, or error gets past you.
- Comfort leading teams through fast-paced change with a relentlessly optimistic mindset.
- Demonstrated passion for Thatch’s mission.
Experience we’d be particularly excited about
- Experience leading in a high-growth or startup environment.
- Experience supporting customers within the healthcare industry.
- Experience managing high volume periods of support such as Open Enrollment.
- Low ego. You are unafraid to get your hands dirty and balance taking on support tickets with your daily responsibilities.
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with the hiring manager to work through a live case study
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
About the role
Member Servicing owns frontline member support and the daily operational work required to ensure members have a seamless experience with Thatch. This team is central to our mission of building a healthcare system people love.
As Operations Lead, you'll be the operational and cultural backbone of the team. You'll move fluidly between hands-on execution and strategic problem-solving—ensuring core workstreams are well managed, pressure-testing and refining processes, coaching specialists through tough cases, managing escalations, and driving consistent, measurable progress toward better servicing outcomes.
This is a role for leaders who find genuine satisfaction in frontline operations, coaching and mentorship, and the gritty, behind-the-scenes work required to deliver a best-in-class member experience.
What you'll do
- Own the delivery of member services – oversee daily execution of member support queue and processing tasks, manage team scheduling to ensure adequate coverage during business hours and peak volume periods.
- Develop and coach your team – run 1:1s, deliver feedback that drives improvement, and mentor specialists to grow their impact.
- Scale member servicing operations for hypergrowth – help build and refine processes, workflows, and team capacity to ensure team output keeps pace with rapid member growth without sacrificing quality or member experience outcomes.
- Lead quality assurance for your team – perform routine QA checks on AI- and human-driven support, run QA sessions, and action on knowledge or behavior gaps that impact performance.
- Uplevel team documentation and self-service resources – drive consistency and clarity of member guidance through clear internal documentation and external FAQs.
- Hire, onboard, and ramp new team members – support recruiting efforts for both contractor and FTE roles, and own the onboarding and training experience to get new hires comfortable in their roles quickly.
- Collaborate cross-functionally – partner with other Operations teams, Product, Engineering, and Customer Success to solve member issues, advocate for member needs, and ensure the Member Servicing team is kept close to changes that impact the team.
- Cultivate a positive, motivating culture rooted in Thatch values – be there for your team as a leader and human being. Build an environment where everyone feels recognized, supported, and inspired.
- Stay connected to customer needs and the frontline – own escalations and jump into team queues to get things done.
Background we're looking for
- Minimum 7 years of experience in a customer-facing support role supporting a complex health, insurance, or benefits tech product, with at least 2 years in a leadership role, such as a manager or team lead.
- Experience managing high volume, seasonal support queues with live phone and email channels.
- Unshakeable empathy and dedication to solving the hairiest customer problems.
- Proven ability to deliver tailored coaching that drives individual and team growth. You know how to bring out the best in the people around you and foster a culture of accountability.
- Extreme detail-orientedness. No minor change, inconsistency, or error gets past you.
- Comfort leading teams through fast-paced change with a relentlessly optimistic mindset.
- Demonstrated passion for Thatch’s mission.
Experience we’d be particularly excited about
- Experience leading in a high-growth or startup environment.
- Experience supporting customers within the healthcare industry.
- Experience managing high volume periods of support such as Open Enrollment.
- Experience managing seasonal contractors or BPO vendors providing customer support in regulated industries.
- Low ego. You are unafraid to get your hands dirty and balance taking on support tickets with your daily responsibilities.
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meetings to meet 2-3 members of the team
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
About the role
The Strategic Operations Associate is a core member of Thatch’s commercial engine, responsible for enabling disciplined, data-driven execution of complex employer deals. Operating at the intersection of pricing, deal structure, and cross-functional coordination, this role ensures that every deal entering review is complete, accurate, and decision-ready.
Partnering closely with Sales, Solutions, Finance, and Revenue Operations, the Strategic Operations Associate owns data preparation, pricing analysis, and deal architecture within established frameworks. The role translates complex, multi-variable inputs into clear internal recommendations, supports efficient deal reviews, and helps maintain consistency across pricing, approvals, and governance processes.
Beyond individual deal support, this role contributes to the ongoing refinement of pricing guardrails, approval frameworks, and operating standards, creating leverage and scalability as Thatch continues to grow
What you'll do
- Partner with Sales and Solutions teams as an internal advisor on pricing, quoting, and deal strategy for complex employer opportunities.
- Prepare and validate employer, census, and contribution data to ensure completeness, accuracy, and readiness for financial analysis.
- Develop pricing scenarios and conduct financial modeling to support competitive, compliant, and scalable deal structures.
- Translate complex analyses into clear, decision-ready recommendations and concise internal deal briefs.
- Support deal reviews and approvals by surfacing assumptions, risks, and required escalations within established pricing and policy frameworks.
- Ensure accuracy and consistency across pricing outputs, quotes, and approvals.
- Assess deal structures, identify non standard terms, and align deal execution with internal controls and approval processes.
- Contribute to the refinement of pricing guardrails, approval frameworks, and repeatable deal execution standards.
Background we're looking for
- 2 to 4 years of experience in strategy, operations, finance, consulting, revenue operations, or a related analytical role supporting commercial decision-making.
- Strong analytical and structured problem-solving skills, with the ability to work through complex, multi-variable datasets and ambiguous inputs.
- Demonstrated attention to detail and commitment to data accuracy, with experience preparing analysis that informs high-stakes decisions.
- Experience translating complex quantitative and qualitative inputs into clear, concise recommendations for cross-functional stakeholders.
- Comfort partnering with Sales, Finance, and Operations teams in a fast-paced, cross-functional environment.
- Familiarity with pricing, financial modeling, deal analysis, or revenue-related workflows is a strong plus.
- Experience working in high-growth, startup, or consulting environments preferred, where speed, rigor, and adaptability are required.
Experience we’d be particularly excited about
- Experience working on complex deals where pricing, data, and structure come together.
- Comfort turning messy or ambiguous data into clear, decision-ready insights.
- Exposure to cross-functional work with Sales, Finance, or Operations teams.
- Interest in structured problem-solving and building scalable processes in a growing company.
- Background in consulting, strategy, finance, or high-growth startups is a plus.
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 15 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with the hiring manager to work through a live case study
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch