Tenstorrent is looking  for a STA methodology engineer who owns timing across advanced-node, high-performance, low-power designs, bringing deep expertise with PrimeTime, noise/crosstalk/OCV analysis, and strong scripting skills. They will lead the development and optimization of end-to-end STA methodologies and flows, drive data- and ML-assisted timing automation, and partner closely with logic, physical design, DFT, and EDA vendors to solve complex timing challenges across multiple IPs and products. 

This role is hybrid, based out of Santa Clara, CA, Austin, TX, or Fort Collins, CO.

We welcome candidates at various experience levels. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting

Who you are

• An experienced Static Timing Analysis (STA) / timing methodology engineer with a BS/M in Electrical or Computer Engineering (or equivalent experience) 5+ years in industry, focused on high-performance and low-power designs at advanced technology nodes. As well as a deep knowledge of STA tools and techniques, including noise, crosstalk, and OCV analysis.
• You are fluent with PrimeTime and related signoff tools (e.g., PT-SI, PTPX, PT-ECO) and have extensive hands-on experience driving signoff correlation, advanced static timing analysis, and signoff closure.
• You are strong at debugging timing constraints, resolving timing correlation issues, and developing effective timing closure strategies.
• You write robust, production-quality scripts in Tcl, Python, and/or Perl and are comfortable building and maintaining CAD utilities and flow components.

What we need

• A senior methodology owner to lead cross-functional efforts to solve complex timing challenges across multiple IPs, projects, and technology nodes. Experience developing and enhancing STA methodologies across the full RTL-to-GDS flow, including: Early timing estimation and timing feasibility checks. Timing optimization techniques in synthesis and place-and-route. Timing signoff methodologies and criteria. Post-route timing ECO strategies and execution.
• A technical leader to architect, optimize, and maintain production STA flows using industry-standard EDA tools, continuously improving PPA (Power, Performance, Area) and runtime efficiency.
• A methodology engineer who can explore and deploy data-driven and ML-assisted techniques to: Improve STA automation. Predict and prioritize timing risk. Guide optimization strategies across blocks and full-chip. Design, implement, and maintain scalable CAD utilities and STA flow components that improve PPA, robustness, and team productivity.
• A methodology owner who continuously refines workflows and introduces new technologies to ensure robust, PPA-optimized timing solutions across all product lines.

What you will learn

• How to scale STA methodologies across a diverse portfolio of IP and SoC programs, balancing aggressive performance targets with strict power and area constraints.
• Best practices for integrating data-driven and ML-assisted approaches into timing flows to improve automation, predictability, and decision-making.
• How to influence tool roadmaps by partnering closely with leading EDA vendors on advanced-node timing, noise, and variability challenges.
• How to operate within and help shape a rapidly evolving startup design environment, including tradeoffs between quick solutions and long-term methodology investments.
• Deeper cross-functional insight into how logic design, physical design, and DFT interact with STA methodology, and how to build flows that serve all of these stakeholders effectively.

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

This position requires access to technology that requires a U.S. export license for persons whose most recent country of citizenship or permanent residence is a U.S. EAR Country Groups D:1, E1, or E2 country. 

As a Data Engineer on our BI team, you’ll be a key player in Motive’s growth, delivering the data infrastructure for the AI era. You’ll act as the essential link between complex data and key business domains, delivering the high-quality datasets and semantic models that drive global strategy. This is an exciting opportunity to implement cutting-edge tooling, leverage AI to enhance your workflow, and master a modern data stack in a fast-evolving environment.

This is the perfect role for a "jack of all trades" data practitioner. You’ll design data models, build robust pipelines, manage DevOps and automated systems, and implement AI-driven data tooling. You’ll even get your hands dirty building dashboards and performing deep-dive analysis. If you love working full-stack and owning the entire data lifecycle, you’ll love this role.

What You'll Do:

• Collaborate & Strategize: Partner closely with business stakeholders to understand their challenges and design end-to-end architecture that solves complex business problems.
• Build & Maintain Data Models: Design, develop, and own robust, efficient, and scalable data models in Snowflake and Iceberg using dbt and advanced SQL.
• Orchestrate & Automate: Build and manage reliable data pipelines and CI/CD workflows using tools like Airflow, Python, and Terraform to ensure data is fresh, trustworthy, and infrastructure is version-controlled.
• Champion Data Quality: Implement rigorous testing, documentation, and data governance practices to maintain a single source of truth.
• Enable Analytics & Workflows: Act as the Product Owner and Tech Lead for your data domains, taking responsibility for the end-to-end data product delivery– from raw ingestion to data models enabling analytics and data apps in tools like Tableau and Retool.
• Innovate with AI: Help us build our next-generation data infrastructure by integrating AI capabilities (like Snowflake Cortex AI) to democratize analytics and empower the business.
• Architect Observability: Implement monitoring and alerting frameworks (e.g., dbt packages or  Monte Carlo monitors) to proactively catch "silent" data failures before stakeholders do.

What We're Looking For:

• 6+ years of experience in Analytics Engineering, Data Engineering, or a similar role.
• Deep expertise in SQL and developing complex data models for analytical purposes (e.g., dimensional modeling).
• Hands-on experience with:
  • Data Warehousing: High proficiency in Snowflake (preferred) and experience with Open Table Formats like Iceberg.
  • Data Transformation: dbt
  • Orchestration & ETL: Airflow, Fivetran, Airbyte
  • Cloud Platform: AWS
  • Programming/Ingestion: Python
  • Infrastructure as Code: Terraform
  • AI-Augmented Development: Proficiency using AI coding assistants (Cursor, Copilot, or Claude) to accelerate development and automate routine tasks.
• A strong analytical mindset with a proven ability to solve ambiguous business problems with data.
• Excellent communication skills and experience working cross-functionally.
• Self-starter with the ability to self-project manage work
• A user focus with the ability to understand how a data consumer will use the data products you build

Bonus Points (Nice-to-Haves)

• Experience building semantic models for natural language querying
• Direct experience with advanced Snowflake features (e.g., Snowpark, Cortex AI).
• Experience building visualizations and dashboards in tools like Tableau,  Retool, or Thoughtspot.

About us

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute.

It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.

Graphcore’s teams are drawn from a diverse set of backgrounds and bring a broad range of skills and perspectives.   A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.

Job Summary

Graphcore is seeking a Senior Architectural Designer to join our Data Center Engineering organization and lead architectural coordination for lab, data center, and office space projects. This role will serve as an owner’s representative and partner with technical leaders, consultants, contractors, and vendors to deliver high-performance workplace and infrastructure solutions. Approximately 10–20% travel may be required.

The Team

The Data Center Engineering team is responsible for delivering scalable, high-performance facilities and workplace environments that support Graphcore’s global operations and AI infrastructure. The team collaborates closely with internal stakeholders and external partners to ensure projects meet operational, technical, and business requirements.

Responsibilities and Duties

• Lead architectural coordination for lab, data center, and office projects from programming through construction and turnover.
• Develop owner requirements, architectural standards, and high-level specifications aligned with Graphcore’s operational and workplace goals.
• Review drawings and specifications for quality, constructability, maintainability, and compliance with project requirements.
• Serve as the owner’s representative for architectural scope, coordinating internal stakeholders, consultants, and contractors.
• Answer RFIs, review submittals and shop drawings, and evaluate substitutions for architectural systems, finishes, and products.
• Identify appropriate products, materials, and approved vendors based on performance, availability, cost, and durability.
• Conduct site walks, mock-up reviews, and punch list activities, and support issue resolution during construction and closeout.

Candidate Profile

Essential:

• Bachelor’s degree or equivalent experience in Architecture, Interior Architecture, Architectural Engineering, or related field.
• Solid understanding of building envelope, partitions, doors/hardware, finishes, code, accessibility, and life-safety considerations.
• Experience with construction administration, including contractor coordination, RFIs, submittals, changes, and field issue resolution.
• Excellent interpersonal skills and ability to work independently in a fast-paced, cross-functional environment.
• Proficiency with Bluebeam, AutoCAD, Revit, and document review processes.

Desirable:

• Experience with critical, laboratory, or server room environments.  
• Licensed architect, NCARB certificate holder, or actively pursuing licensure (this position will not be stamping drawings).
• Familiarity with office, lab, or data center design standards and approved product/vendor lists.
• Experience coordinating with MEP, fire protection, and IT teams in complex facilities.

Title: Data Analyst 

Location: Austin, TX  (Flexible / Hybrid)

Reporting to: Director, GTM 

About Hippo:

Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We’ll also help you find coverage for everything life brings—from auto to flood—reimagining how you care for your home.

About This Role:

The Data Analyst will play a key role in supporting Hippo’s Business Enablement & Insights function by driving analytics across both growth and core insurance domains, including sales, marketing, retention, claims and underwriting. 

This role goes beyond traditional reporting—focusing on translating complex data into actionable insights that drive profitable growth, operational efficiency, and risk-aware decision-making. The analyst will partner closely with leaders across Sales, Marketing, Underwriting, Claims, and Product to monitor performance, diagnose drivers, and identify opportunities to optimize outcomes across the business. 

As part of a centralized analytics team, this individual will help ensure consistent metrics, strong data foundations, and high-impact insights that directly support Hippo’s strategic and financial goals. 

About You: 

You have a bias for action and enjoy driving initiatives from insight to impact — innovating not just for the sake of it, but to move the needle on outcomes that matter. You bring strong analytical skills and experience in business analytics across growth (GTM) and/or insurance domains such as retention, underwriting, and claims. You act like an owner: going beyond reporting to identify trends, diagnose root causes, and recommend clear, actionable next steps. You are detail-oriented and proactive, continuously looking for opportunities to improve performance. You thrive in cross-functional environments, embrace diverse perspectives to sharpen your thinking, and communicate insights in ways that resonate with stakeholders across the business — because you know that the best results come from being in it together.

What You’ll Do:  

• Build and maintain dashboards to track performance across growth and insurance KPIs (e.g., conversion, retention, loss ratio, claims efficiency, underwriting performance).  
• Analyze trends and performance drivers across Sales, Marketing, Retention, Claims, and Underwriting, surfacing insights that impact growth and profitability.  
• Identify root causes of performance fluctuations and proactively highlight areas requiring action.  
• Partner with stakeholders across GTM and insurance functions to inform data-driven strategies and operational decisions.  
• Support retention and lifecycle analytics, including churn drivers, LTV, segmentation, and customer experience insights.  
• Contribute to claims and underwriting analytics, identifying opportunities to improve efficiency, risk selection, and loss outcomes.  
• Collaborate with Technology and Data Engineering teams to define data requirements and improve data quality, tracking, and accessibility.  
• Develop executive-ready reports and presentations with clear insights and recommended actions.  
• Support forecasting, scenario modeling, and performance tracking against AOP and strategic targets.  

Must Haves: 

• 3–5 years of experience in business analytics, strategy, or operations (experience in insurance or insurtech is a plus).  
• Strong analytical and technical skills (SQL, Excel, Tableau).  
• Experience working with performance metrics across growth and/or insurance domains (e.g., marketing funnels, retention, claims, underwriting).  
• Ability to translate complex data into clear, actionable insights for senior stakeholders.  
• Strong communication skills and ability to influence cross-functional partners.  
• A proactive problem solver who takes ownership and drives outcomes.  
• Comfortable operating in a fast-paced, dynamic environment with evolving priorities.  

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with: 

• Relocation Assistance - Support available for qualified candidates relocating to one of our hub locations
• Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP) 
• Equity - This position is eligible for equity compensation  
• Training and Career Growth - Training and internal career growth opportunities 
• Flexible Time Off - You know when and how you should recharge 
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers 
• Hippo Habitat - Snacks and drinks available and catered lunches for onsite employees 

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.  

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known. 

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support.
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling).
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Remote

We're looking for a Revenue Enablement Manager for our Customer Office to own the enablement experience for Hootsuite's post-sale organization including Customer Success Managers, Renewal Owners, and the broader customer-facing teams responsible for retention, expansion, and long-term value delivery. This role sits within the Revenue Enablement function and is dedicated to building the capabilities, frameworks, and learning systems that drive net revenue retention.

This position operates at the intersection of customer success strategy and field execution, ensuring that CSMs and renewal owners have the knowledge, tools, and skills to deepen customer relationships, demonstrate ROI, and grow accounts. 

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain customer success and renewal motion playbooks, strategic business review (SBR) guides, customer office management framework and expansion play materials in close collaboration with CS Leadership, Customer Experience & Strategy, Product Marketing, and Revenue Operations.
• Build a coaching cadence for the customer office, leveraging AI conversation intelligence and customer health data to identify skill gaps, improve discovery and value-articulation skills, and increase commercial confidence among CSMs and renewal owners.
• Translate Hootsuite's value proposition into assets and internal training that equip the post-sale team to demonstrate ROI, connect usage to business outcomes, and tell a compelling story at renewal and expansion.
• Design and deliver enablement programs to ensure the post-sale team is fully prepared ahead of any change that affects how they show up with customers.
• Partner with the Revenue Operations and Customer Experience & Strategy teams to drive adoption of CS tools, health scoring systems, and renewal workflows. Turn process and system changes into clear enablement experiences that reduce friction and increase consistency across the team.
• Build a continuous learning program for CSMs and renewal owners through initiatives that reinforce value-based engagement, commercial acumen, and multi-threaded relationship building.
• Establish and track enablement metrics tied to post-sale performance, such as NRR, expansion pipeline, renewal conversion rates, and program adoption, iterating based on field feedback and CS leadership input.
• Serve as an active member of the Revenue Enablement Council, representing the post-sale voice and ensuring customer office initiatives are properly coordinated and sequenced across the broader GTM organization.

WHAT YOU’LL NEED

• 8+ years of experience in customer success enablement, CS operations, or a quota-carrying CSM/account management role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus. 
• Demonstrated experience building and delivering enablement programs with measurable impact on NRR, renewal rates, or expansion pipeline
• Deep understanding of the customer success motion  health scoring, QBR/EBR frameworks, value realization methodologies, and renewal commercial negotiation
• Experience with AI-powered customer success tools, including conversational intelligence, AI-assisted health scoring, and automated coaching systems with a practical understanding of how to embed these capabilities into CSM workflows to improve retention outcomes and commercial effectiveness.
• Familiarity with CS platforms (e.g., Gainsight, Salesforce, Gong, and LMS tools)
• Experience working cross-functionally with CS Leadership, Product Marketing, RevOps, and Finance to build renewal and expansion programs that are both commercially rigorous and customer-centric
• Strong facilitation and communication skills. Effective in designing async learning and running live workshops with experienced CSMs and commercial-focused renewal teams
• Ability to translate complex product value into clear, customer-facing narratives and internal training that builds commercial confidence across the post-sale team

WHO YOU ARE

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

We're looking for a Revenue Enablement Manager for our Sales Office to own the enablement experience for Hootsuite's global seller community of Account Executives, Sales Development Representatives, and partner-facing roles. This is a hands-on, high-impact position responsible for translating Hootsuite's enterprise Go-To-Market strategy into the programs, content, and skills that give our sellers a competitive edge.

This role works at the intersection of strategy and execution building the programs, playbooks, coaching frameworks, and learning systems that directly influence how quickly and effectively our sellers perform. The measure of this role is field impact: quota attainment, pipeline, and win rates.

This role is open in USA and Canada in provinces and states we can legally hire in and will report into the Chief of Staff, Revenue.

WHAT YOU’LL DO

• Develop and maintain sales playbooks, talk tracks, frameworks, and competitive assets in close partnership with Marketing, ensuring sellers always have current, field-tested materials at the moment they need it.
• Translate Hootsuite's GTM positioning and value-based selling methodology into training programs that are practical, repeatable, and directly applicable to driving active pipeline.
• Build and manage a coaching cadence for the seller community, leveraging AI to surface conversation intelligence insights, identify skill gaps, and create targeted coaching interventions in partnership with frontline sales managers.
• Design and deliver enablement programs for operational launches, GTM plays, and strategic initiatives in coordination with Product Marketing, RevOps, and Sales Leadership to ensure field readiness ahead of each launch.
• Partner with RevOps to drive adoption of new tools, processes, and CRM workflows, translating operational changes into clear, field-facing learning experiences that minimize friction and accelerate uptake.
• Maintain a continuous learning rhythm for tenured sellers through micro-learning, peer-led sessions, and skills clinics that reinforce messaging, sharpen technique, and build confidence in competitive deals.
• Establish and track enablement metrics tied to seller performance such as program completion, methodology adoption, and pipeline contribution and iterate programs based on field data and manager feedback.
• Serve as an active member of the Revenue Enablement Council, contributing field insights and ensuring seller-facing initiatives are properly sequenced, scoped, and communicated across the GTM organization.
• Perform other related duties as assigned 

WHAT YOU’LL NEED

• 8+ years of experience in sales enablement, sales training, or a quota-carrying sales role within a B2B SaaS company. Background in consulting or strategic advisory is a major plus.
• Demonstrated experience designing and delivering enablement programs with measurable impact on ramp time, quota attainment, or win rates
• Experience with AI-powered GTM tools, including conversational intelligence platforms, AI-assisted content generation, and personalized learning systems, with a practical understanding of how to integrate these tools into seller workflows to drive adoption and performance.
• Strong working knowledge of enterprise sales methodologies (e.g., MEDDIC, Command the Message, Challenger, Value Selling) and the ability to apply them in practical field contexts
• Experience leveraging Gong or equivalent conversation intelligence platforms to analyze seller performance and build coaching programs
• Familiarity with Salesforce, LMS platforms, and modern sales content management tools (e.g., Highspot, Accord)
• Proven ability to work cross-functionally with Sales Leadership, Product Marketing, and RevOps to build programs that land in the field
• Strong facilitation and communication skills. Equally effective designing an asynchronous learning module and running a live workshop with a room full of senior AEs

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1 #LI-Hybrid

We’re looking for a Senior Account Executive, Enterprise Sales to help us develop and close new business with larger enterprise customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales.

WHAT YOU’LL DO:

• Successfully acquire new enterprise customers within our landmark industries in order to achieve and exceed individual quota targets.  Develop and execute an industry-specific account growth strategy in order to identify, generate and develop a net new sales pipeline.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.
• Lead longer end to end sales cycles from value creation to negotiation and closing, and present the value of our solutions to senior and C-suite prospective customers. Lead strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships. Manage complex, global evaluations and manage stakeholders in different regions and departments.
• Proactively and strategically seek out market information and understand the product-market fit in order to effectively develop rapport with customers.
• As a subject matter expert in Social Media Management and in our customers unique industry, advise and recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.
• Evaluate and complete RFI's/ RFP/s , Security and Privacy agreements and manage the proposal and credit review process.
• Educate and inform our customers on the impact social media has on their corporate strategy. Deliver strategic product presentations, demos and supported trials of our solutions to potential customers and prospects, and identify and build consensus among multiple, cross-functional decision makers and influencers.
• Partner with our pre & post sales teams as well as senior and executive internal stakeholders to remove roadblocks, create opportunity and ensure customer success and long term value for the customer.
• Manage, track and report sales activities through Salesforce, Sales Navigator and 6Sense.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Proactively transition the customer to the customer team following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support
• Lead by example to your peers and share learnings and insights with team members on deal challenges, objections, and account strategy.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Senior level B2B sales experience, including 2+ years selling to enterprise customers (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling). Demonstrated strategic mindset towards deals and the ability to convey a big picture vision to the customer.
• Experience crafting sales plans for your vertical/territory and building/executing on your account/territory plans. Outbound experience and track record of success sourcing your own pipeline  is a requirement.
• Proven outbound sales expertise, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns. Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Remote

We’re seeking a transformational Vice President, Professional Services to serve as a core member of Hootsuite’s Global Customer Leadership Team. This role is not a traditional services delivery role - it is a business-building mandate. Reporting to the Chief Customer Officer, you’ll be accountable for defining the vision, owning the strategy, and scaling Professional Services as a high impact, revenue-generating growth engine.

The VP, Professional Services will own the end-to-end services P&L, architect the long-range vision for how services accelerate IQRR and GRR. As a key member of the Customer Office, this role will serve as a strategic partner in shaping Hootsuite’s go-to-market strategy, influencing product investment priorities, and strengthening Hootsuite’s overall retention model. You will be expected to influence at the board level, represent Hootsuite externally as an industry thought leader, and build the next generation of Professional Services talent and capability.

WHAT YOU’LL DO:

• Define the multi-year services portfolio strategy: modernize  existing offerings, identify whitespace, and build new service lines that expand Hootsuite’s commercial footprint and deepen customer reliance on the Hootsuite platform.
• Establish Professional Services as a measurable revenue growth driver, directly tied to business outcomes, by creating commercial linkages between services investment and ARR expansion, renewal uplift, and NRR improvement.
• Lead initiatives that structurally improve PS margins through automation, AI-assisted delivery, scaled onboarding programs, and partner leverage, while protecting the premium customer experience.
• Drive a metrics-first operating culture: define leading indicators of delivery success and customer health, build dashboards that create real-time visibility, and hold the organization accountable to outcomes.
• Partner with RevOps and Finance to build robust, reliable PS forecasting models and ensure PS performance metrics are aligned with company-level revenue targets, investor reporting, and board narratives.
• As the executive leader accountable for Professional Services strategy, drive the first-year retention, designing services engagement models that accelerate time-to-value while structurally eliminating early churn risk.
• Build predictive churn models and retention frameworks informed by implementation health, adoption signals, and services consumption analytics - and leverage these insights to proactively influence the company-wide retention strategy.
• Establish services attach benchmarks, consumption thresholds, and outcome-based delivery standards that create replicable retention outcomes across segments and geographies.
• Translate services performance data into actionable insights for the ELT, influencing product roadmap decisions, CS motion design, and growth strategy.
• Serve as a strategic partner and peer to Sales, Customer Success, Support, and Product leaders - not merely a cross-functional collaborator, but a co-owner of the post-sale revenue motion.
• Drive services-to-sales alignment by designing pre-sales PS engagement models, enhancing solution design capabilities, and developing commercial packaging that accelerates deal velocity and improves deal quality.
• Champion services innovation, including partner-led models, standardized  service offerings, and AI-enabled execution - to scale PS capacity without proportional headcount growth.
• Represent Hootsuite externally as a professional services thought leader; at industry events, with strategic customers, and with analyst and investor audiences,  elevating Hootsuite’s brand in the services market.
• Define the long term Professional Services talent model, including the skills, structure, and leadership capabilities required to deliver at scale across global markets and customer segments.
• Hire, develop, and retain exceptional PS leaders, cultivating a culture of customer obsession, commercial accountability, continuous learning, and inclusive excellence.
• Drive organizational design decisions that optimize for delivery quality, margin, and scalability, including span of control, specialization models, and geo-based resource allocation.

WHAT YOU’LL NEED:

• 15+ years of progressive leadership experience in technology services, including 10+ years in SaaS with deep expertise in professional services delivery, customer onboarding, and retention strategy.
• Demonstrated success driving IQRR, GRR, and customer health metrics through strategic services design and execution.
• Proven experience leading a services organization, with accountability for revenue, margin, utilization, and investment decisions.
• Expertise in building global service delivery teams at scale, with focus on margin optimization, utilization management, and service innovation.
• Deep experience partnering with Sales and Customer Success teams to align service delivery with commercial outcomes and account strategy.
• Strong operational acumen, with experience owning and optimizing complex project portfolios across multiple geographies and segments. Ability to translate operational data into strategic narrative - for internal ELT audiences, board presentations, and external customer and partner stakeholders.
• Executive presence and influence: proven ability to drive cross-functional alignment, manage senior stakeholders, and act as a key voice in revenue planning.
• High EQ, inclusive leadership mindset, and a track record of building and scaling high-performing, diverse teams.
• Passion for customer value and continuous improvement, balanced with strong business acumen and commercial rigor.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Resilience & Adaptability: can effectively cope with change, finding ways to advance work and projects
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-IA #LI-Hybrid

Summary

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.

Job Description

The Project Manager is responsible for planning, tracking, and managing enterprise projects for a key client is the payments space.  

Responsibilities

• Organize and facilitate project planning, host and attend daily stand-up meetings, participate in sprint reviews, lead and play an active role in lessons-learned and retrospectives, active participation and evaluation of sprint and release planning towards delivery of a cohesive project schedule, participate in demos and other Scrum-related meetings
• Conduct routine planning sessions with the Scrum Master, Client Engagement Manger, and Product Owner for alignment on project plan and roadmap
• Evaluate sprint/release progress as relative to the project plan
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability and visibility
• Leads Projects assigned with ability to properly initiate, plan, execute, control and close work to meet outlined success criteria.
• Produces Project Plans, Estimates, and Deliverables consistent with Software Development Life Cycle (SDLC) methodologies.
• Monitor and report on Project Status, Project Milestones and Issues
• Prepare estimates of Effort (EOE) and evaluate Estimates to Complete (ETC)
• Interfaces with internal Business Analysts, Technical Personnel, and Management to assess and determine resource requirements and resolve conflicts
• Defines standards for Project Management documentation, measurements, and reporting
• Supports project team with project deliverables as necessary
• Interfaces with Aperia Solutions clients as necessary regarding project status and issues

Qualifications

• 4+ years’ experience in project management in an Agile environment
• Experience in delivery of technical software solutions using SDLC methodologies that support Waterfall, Iterative, and Agile models
• Familiarity with Project Management concepts, deliverables, and techniques
• Demonstrated experience in producing project tracking documentation
• Experience in conflict resolution
• Process orientation with emphasis on measurement and feedback
• Ability to work in fast-paced, dynamic environment
• Exceptional organizational skills and ability to multi-task
• Demonstrated leadership in motivating teams to high performance
• Excellent written and verbal communications skills at the business and technical level
• Strong work ethic, commitment and teamwork
• Ability to work independently with little supervision
• Able to work flexible hours, especially during critical project schedules
• Project Management Professional (PMP) certification is a plus
• BA or BS Degree preferred

Eligibility Requirements

• Must be willing to submit to a background investigation and drug test as part of the selection process.
• This position is not eligible for sponsorship.

Job Type

• Full-time

Schedule

• Monday to Friday
• Willingness to participate in late night calls periodically

Work Location 

• Frisco, TX

Benefits

• Health insurance 
• Health savings account
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Paid time off
• Parental leave
• Disability insurance
• Childcare assistance
• Education reimbursement
• Fitness membership
• Volunteer time off

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.

Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.

About us

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute.

It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.

Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.

Job Summary

We are seeking a Technical Program Manager (TPM) to lead the planning and execution of global lab and data center infrastructure programs. This role will act as Graphcore’s owner’s representative, delivering mission-critical environments that support cutting-edge AI hardware development, testing, and deployment. You will drive end-to-end program execution across multiple regions, ensuring high-performance, scalable, and reliable infrastructure.

The Team

The Infrastructure and Labs team is responsible for designing, building, and scaling Graphcore’s global data center and lab environments. The team collaborates across hardware engineering, operations, IT, and external partners to deliver world-class infrastructure for AI compute systems.

Responsibilities and Duties

• Act as Graphcore’s owner’s representative for global lab and data center builds, expansions, and retrofits.
• Lead end-to-end program delivery across site selection, design, construction, commissioning, and handover.
• Partner with internal stakeholders to define technical requirements and capacity planning.
• Manage external stakeholders including developers, consultants, contractors, and vendors.
• Drive implementation of infrastructure systems including power, cooling, and network integration.
• Ensure programs meet performance, reliability, cost, and schedule objectives.
• Develop and manage budgets, schedules, and risk registers.
• Establish and enforce design standards aligned with hyperscale data center environments.
• Support commissioning and validation to ensure operational readiness.
• Identify and drive innovation in cooling, efficiency, and scalability for AI workloads.

Candidate Profile

Essential:

• 5–8 years of experience in technical program management, engineering, or infrastructure project delivery.
• Experience acting as an owner’s representative or client-side project manager.
• Strong understanding of data center infrastructure including power and mechanical systems.
• Experience in hyperscale or high-performance computing environments.
• Familiarity with design, construction, and commissioning processes.
• Ability to interpret engineering drawings and technical specifications.
• Strong program management skills across schedule, cost, and risk.
• Excellent communication and stakeholder management skills.

Desirable:

• Background in mechanical, electrical, or civil engineering.
• Experience with liquid cooling technologies (direct-to-chip, immersion, etc.).
• Experience delivering global infrastructure programs.
• Knowledge of EHS, compliance, and regulatory requirements.
• Familiarity with AI/ML infrastructure environments.

Benefits  
In addition to a competitive salary, Graphcore offers a competitive benefits package. We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.  

Senior Customer Engineer

The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a central region.

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Are you a Product expert? Are you looking to make an impact in the real estate industry ? If you want to expand your professional goals at Realtor.com®, this is the role for you. Join us as our newest Lead Product Manager, Consumer Finance and Mortgage Experience and continue to Love Your Career at Realtor.com®,

What You’ll Do:

Product Strategy & Vision

• Translate Realtor.com ’s Finance and Mortgage vision into a high-impact consumer product strategy designed to scale this critical business line.
• Seamlessly integrate financial tools (such as mortgage calculators, pre-approval workflows, and rate shopping) directly into the core home-shopping journey to drive consumer engagement.

Performance Metrics & Growth

• Drive business growth as the primary owner for maximizing high-quality lead volume through product innovation, conversion rate optimization (CRO), and precision targeting.
• Establish and socialize key success metrics for lead volume, conversion funnel health, and financial tool adoption, providing regular visibility to executive leadership.

Innovation & Strategic Insight

• Identify market-moving opportunities for business model innovation, leveraging AI and strategic integrations to create unique value for both consumers and lender partners.
• Synthesize financial data, market trends, and risk models to validate hypotheses and drive the continuous evolution of our consumer finance ecosystem.

Product Lifecycle & Compliance Management:

• Own and prioritize the product roadmap, balancing investments in lead volume optimization with the creation of a new or differentiated consumer finance experiences 
• Oversee product lifecycles from ideation to launch, lead and influence cross-functional teams, collaborate closely with other product managers to manage tradeoffs. 
• Work with the Legal team to manage the operational and regulatory risks inherent in integrating financial services.

Stakeholder Management & Collaboration:

• Serve as the primary consumer product leader for internal stakeholders—including executive leadership and sales—regarding the roadmap, strategic initiatives, and any tradeoffs.
• Translate feedback from lenders, sales, and customer success teams into actionable product requirements that solve real-world partner and consumer pain points.

What You’ll Bring:

• 10+ years of product management experience, with a proven track record of delivering high-impact results in complex environments.
• 3+ years of domain expertise in Finance or Mortgage (e.g., LendingTech, FinTech, or Financial Marketplaces) is required.
• Deep understanding of lead generation models, marketplace dynamics, and the nuances of high-value partner integrations.
• Knowledge of the regulatory landscape (RESPA, etc.) governing mortgage and financial services products.
• Strategic systems thinking with the ability to architect connected, multi-sided platform experiences that serve consumers, agents, and lenders.
• Analytical rigor and the ability to use data to solve "hard problems" involving multiple business and technical constraints.
• Executive-level presence with outstanding communication and presentation skills.
• Educational Background: Bachelor’s degree in Business, Finance, Computer Science, or equivalent practical experience.

We are looking for a Senior Sales Engineer to join our South Enterprise team. This role is based in Texas, reporting to the Sales Engineering Manager for the Americas Field Sales team. You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points. You will serve as a technical advisor throughout the sales cycle, ensuring that Zscaler solutions are perfectly aligned with customer goals and technical requirements.

You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points.

• Creating and delivering technical product presentations to prospective customers where you will promote the value proposition of Zscaler products
• Gathering customer technical requirements to ensure proposed solutions will meet customer goals and needs
• Leading product evaluations and custom product configurations
• Running Proof of Value from start to finish, as the technical and industry expert
• Collaborating and supporting internal Zscaler teams

What you’ll do (Role Expectations)

• Overseeing the technical sales process
• Running Proof of Value from start to finish, as the technical and industry expert
• Collaborating and supporting internal Zscaler teams

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Bachelor's Degree or equivalent experience
• 3+ years of experience as a Sales Engineer or Systems integrator
• Knowledge of network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Industry certifications including CCNP, JNCIP, PCNSA , CISSP, or CCSP
• Experience working with large enterprise and major accounts

#LI-EV1

#LI-remote

 Department: Facility Operations 

FLSA Status: Exempt  

Location:  Austin, TX (on-site) 

Reports to: Director of Facility Operations

OVERVIEW 

Element Critical is seeking to add a Data Center Controls Engineer to the Facility Operations team, who aligns with our company values of accountability, integrity, grit, and problem-solving. This role will be responsible for all things related to controls, including but not limited to design standards, implementation, and project management, and maintaining the company building electrical power management systems (EPMS), automation systems (BAS), and building management systems (BMS) for all Data Centers. You will develop new processes and standards while innovating in the control space. Overall desire is to create reliable and efficient controls (BAS, BMS, EPMS) that serve Operations and Customers. 

RESPONSIBILITIES

Responsibilities will include but not be limited to the following: 

• General 
  • Collaborate with design and operations teams to develop and enforce automation logic, ensuring systems meet operational standards. 
  • Manage cross-functional partnerships with internal operations and engineering teams to troubleshoot complex control loop issues.  Utilize 3rd party vendors and contractors to resolve issues. 
  • Assist in procurement related activities including request for quotation/proposals, responding to request for information, assist in review of vendors proposals and submittal processing.  
  • Attend project related meetings, coordinate with project leaders, and regularly report status to management. 
  • Frequent visits to data centers to troubleshoot issues and supervise 3rd party vendor’s work to ensure compliance with the scope, design, and applicable local codes. 
• Create and maintain SOOs and documentation of existing controls infrastructure. 
  • Assemble library of I&C design documents, submittals, as-builts, and O&Ms 
  • Controls equipment inventory: sensors, valves, controllers, etc 
  • Vendors, contacts, contracts, warranties, licenses, entitlements, passwords, 3rd party network access 
• Initial and periodic audit of existing implementations 
  • Security risks 
  • Operations risks (reliability, SLA risks) 
  • Excessive energy or maintenance costs 
• Annual controls opex and capex budgeting 
  • Critical remediation capex 
  • Maintenance contracts 
  • Maintenance capex: end-of-life equipment replacement 
  • Upgrades in support of corporate goals, e.g. energy efficiency, operating efficiency, safety and reliability, reporting 
• Corporate design & operations standards 
  • Develop, document, publish design guidelines 
    • Architecture 
    • Hardware, vendors 
    • Operator interfaces – style guide (ISA 101) 
    • Naming schemes (ISA 5.1) 
    • SOOs 
    • Monitoring 
    • Alerting/Notifications 
• SME and leader for 3rd party implementations (new construction, upgrades/additions, special projects) 
  • Lead scope definition, contractor vetting, pricing review, selection, on-boarding, progress meetings 
  • Lead owner’s submittal and RFI review 
  • Vet change orders 
  • Lead QA/QC during implementation 
  • Lead the commissioning life-cycle for data center BAS, BMS and electromechanical systems, ensuring validation of Building Automation, Building Management, and EPM System to control and monitor HVAC and electrical infrastructure effectively. 
    • Ensure commissioning effectiveness by reviewing scripts, monitoring execution, and reviewing reports & issues 
  • Lead owner’s punch and follow-up 
  • Vet closeout and transition to operations 
• SME and leader for internal support and customer integrations (similar to IT).  Collaborate with and support Facility Ops teams to enable local control within the I&C sandbox for reliability, reporting for efficiency and operations initiatives, as well as managing all training, documentation 
  • Implement and support customer integrations as directed by Customer Ops. 
  • Review results and action items from the quarterly maintenances for BMS and electrical systems and take actions to get them resolved. 
• Operate and maintain all controls hardware & software 
  • Oversee the testing and tuning of mechanical plant controls (chillers, cooling towers, AHUs), ensuring data visibility and system redundancy are maintained through robust SCADA implementations. 
  • Break-fix, preventive maintenance, ongoing tuning and adjustments. 
  • Participate in on-call schedule as secondary escalation to provide immediate BMS and electrical system technical support to in-service data centers. 
  • Troubleshoot and perform Root Cause Analysis or Corrective Action for BAS, BMS and  EPMS system related issues in Element Critical’s data centers. 
  • Per-site and global plant performance reporting 
  • Develop and maintain maintenance program for all controls equipment 
    • Hardware PM (calibrating sensors, stroking valves, etc) 
    • Platform PM (patches as appropriate, backups, etc.) 
  • Specify IT and network resources required by controls applications 
  • Configure and manage EPMS, BAS, and BMS system alarm frameworks, optimize alarm logic, prioritization, and thresholds to reduce false alarms, improve signal-to-noise ratio, and ensure rapid, accurate response to critical infrastructure events to actionable events by the Facility Operations team. 
• Special projects assigned by Manager. 

REQUIREMENTS & QUALIFICATIONS

The ideal candidate will possess the following: 

• Bachelor's degree in Mechanical Engineering, Electrical Engineering,  Systems Engineering, or equivalent practical experience. 
• 5 years of experience in data center or critical facility environment, focused on the commissioning of mechanical systems and industrial controls. 
• 5 years of experience with Building Management Systems, PLC programming, SCADA Architecture (e.g., Modbus, BACnet, industrial networking). 
• Experience managing projects in a Design/Build delivery environment for mission-critical facilities, with a focus on cooling and mechanical automation. 
• Experience with contractors and site safety teams to ensure commissioning activities align with construction schedules and safety protocols. 
• Excellent communication skills. 
• Travel expected up to ~40%. 

We are looking for a Senior Manager, Sales Engineering - South Enterprise to join our Americas Field Sales team in Texas. This is a remote role reporting to the Director, Sales Engineering. The Senior Manager, Sales Engineering - South Enterprise will manage and lead a team of Sales Engineers that will closely collaborate with our field AE team. You will lead as a technical expert and develop the team to successfully build customer relationships and solve their cybersecurity concerns.

What you’ll do (Role Expectations)

• Hire and develop a high-performing sales engineering team to meet the demands of our South Enterprise segment

• Refine and optimize critical sales engineering processes including discovery, technical qualification, and proof-of-concept

• Develop and deliver impactful product and solution demonstrations that resonate with complex enterprise needs

• Provide strategic advice and support for requests for proposals (RFPs) by presenting tailored recommendations and clear business benefits to clients

Who You Are (Success Profile)

• You act like an owner by fueling a bias for action with a passion for the mission, navigating seamlessly between high-level strategy and hands-on execution.

• You are a high-trust collaborator who is ambitious for the team and embraces a challenge culture through clear, respectful candor and feedback.

• You are customer-obsessed, building deep empathy for both internal and external stakeholders to anchor every decision in solving real-world problems.

• You operate with urgency, understanding that in a high-growth environment, speed and quality must work together to deliver results for the customer.

• You lead with integrity by holding yourself and others to high standards of accountability and building trust through consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s Degree in Engineering, a related field, or equivalent practical experience

• 10+ years of experience in sales engineering or systems engineering

• 5+ years of experience directly managing and leading a sales engineering team

• Demonstrated experience selling network security technologies within an enterprise environment

What Will Make You Stand Out (Preferred Qualifications)

• Proven track record as a subject matter expert participating in regional industry events and professional organizations

• Deep experience managing technical sales cycles for major enterprise accounts

#LI-EV1

#LI-Remote

As the Clinical Operations Manager, you will report to the VP, Growth and work closely with our Clinical Research and Life Sciences teams to integrate Iterative Health (IH) services and AI solutions at clinical research sites throughout the US. This external-facing role will require strong communication, customer engagement and deep expertise in clinical research, in addition to a strong strategic skill set. You will engage with partners such as sponsors, CROs and key sites to drive executive operational alignment, providing strategic recommendations both internally and externally with a focus on improving research operations focused on biological sample collections trials. You’ll also be working directly with your portfolio of sites to deliver day-to-day support that encourages research best practices, drives the adoption of IH services and products, and ensures our sites achieve their research goals. 

Key Responsibilities: 

• Own end-to-end clinical research operations for biological sample collections trials, serving as the primary accountable party for trial execution quality and sponsor satisfaction outcomes
• Build and manage DCT (decentralized clinical trial) vendor relationships, including performance management, metrics tracking, and oversight to ensure biological sample collections trial delivery
• Own the information flow between sites and sponsors - including internal study education, site engagement protocols, and issue escalation pathways
• Serve as leading sponsor-facing owner for active studies - leading alliance management meetings by providing study updates, reviewing metrics, discussing site accomplishments and ongoing issues, and gathering information to relay to site-based staff, driving sponsor satisfaction, and owning escalation resolution
• Drive direct QC enforcement with site CRCs/staff, including data quality expectations-setting and direct communication on compliance gaps
• Own site performance improvement through metrics, change management, and direct intervention - proactively identifying and resolving performance gaps before sponsor escalation
• Demonstrate advanced knowledge of clinical research processes and tools, such as CTMS, pre-screening, and/or feasibility, and enhance these processes and outputs to effectively support our sites or internal teams. 
• Serve as a subject matter expert on clinical research workflows, in line with specific requirements of each protocol, optimized with Iterative Health (IH) services and AI solutions
• Support and lead weekly meetings with site-based staff to review enrollment progress, address operational issues, and provide guidance for performance improvement.
• Manage customer relationships with a high degree of professionalism and expertise ensuring timely responses, escalations of site issues, and building trust needed to help sites achieve IH goals
• Leverage IH solutions and services to help build best practice research sites, accelerate clinical trials, and build capacity at IH sites to execute high-quality clinical trials. 
• Deliver customized training for different clinical research user groups and devise process maps/workflows, tools, and techniques to help sites incorporate IH services
• Travel to customer sites to support study site activation, drive patient screening, and standby support for randomization activities 
• Collect, analyze, and communicate the voice of IH customer successes, concerns, and product adoption issues/competency gaps and collaborate with IH cross-functional teams to design and deliver solutions 

Required skills: 

• BS/BA or higher degree. 
• Minimum 4 years of clinical research coordinator experience
• At least 8 years of experience with biological sample collection trials and/or phase 2-4 pharma-sponsored clinical trials, including study start-up, CDA, feasibility, regulatory/standard operating procedures, study protocols, and regulations governing clinical research 
• Experience coordinating, evaluating, and following patients’ participation through clinical trials.
• Fluent in the use of Microsoft Office/Google Apps products. 
• Ability to navigate ambiguity and willingness to be flexible/adapt to changing work environments. 
• Desire to work with new tools and technology
• Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately.
• Willingness to travel to customer sites (~30%) 

Preferred skills: 

• 5+ years as a Clinical Research Coordinator (CRC) working with biological sample collections trials or equivalent experience
• Experience with CTMS systems - preferably RealTime, Clinical Conductor, or CRIO

Location: This role requires working onsite at our Innovation Center in Forth Worth, TX, at least 50% of the time. 

Role Description: 

The Principal Merchant Success Manager plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to generate long-term success for both ShipBob and our merchants. This role reports to the Director, Merchant Success. This role will:

• Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.
• Partner directly with ShipBob’s fulfillment center teams to ensure processes, SLAs, and escalations are managed with speed and accountability.
• Oversee cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs.
• Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities.

Success for this role is measured by the ability to build robust operating rhythms, resolve escalations through on-site leadership, and deliver expansion outcomes across domestic and international growth.

What you’ll do:  

• Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy.
• Split time between fulfillment centers and remote work to balance on-site execution with strategic planning.
• Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships.
• Partner with Operations leaders on-site to track KPIs, implement process improvements, and resolve escalations quickly.
• Oversee cross-functional initiatives that may include network expansion, process pilots, system enhancements, and cost-optimization projects.
• Inspire executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities.
• Serve as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans.
• Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio.
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary

What you’ll bring to the table:

• 8+ years of experience in account management or program management in a supply chain/logistics role.
• Direct project management experience, certifications, and training is a bonus.
• On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams.
• Established history of managing enterprise-level clients and building executive-level relationships.
• Solid ability to run cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset.
• Business review and client-facing presentation experience at senior/executive levels.
• Demonstrated ability to resolve escalations and negotiate solutions under pressure.
• Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners.
• High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms.
• Ability to work onsite at least 50% of the time at ShipBob's Innovation Center.

Perks & Benefits: 

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave 
• Wellness Days (1 day/quarter)
• 401K Match 
• Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
• See Our High-Performing Culture >>>Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $115,496 - $145,000 for this role. The full base pay range for this position in our compensation architecture is $115,496 - $192,493. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. 

Role Description

• As a Senior Value Engineer specializing in the Energy Sector, you are pushing the envelope in solving business-critical problems for our strategic customers across utilities, oil & gas, and renewable energy. You will be working with our most strategic energy clients, understanding their unique objectives—from grid modernization and asset lifecycle management to navigating the energy transition—and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI, and Databricks.
  
  With Celonis’ Process Intelligence (PI) platform, we feed operational context to AI so it understands our customers’ complex business realities (bridging IT and OT systems) and enables them to industrialize AI, unlocking real ROI on deployments at scale. You will prototype these solutions, demonstrate their value to Energy Executives, and ensure successful implementation, adoption, and value realization in order to increase the footprint of Celonis across the global energy landscape.

Key Responsibilities:

• AI Discovery & Solutioning: Understand energy customers' AI strategy and sector-specific challenges (e.g., predictive maintenance, outage management, supply chain resilience, or regulatory compliance). As a Celonis product and energy domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle.

• Pre- and Post-Sales Execution: Actively drive the full customer lifecycle. Lead technical discovery and capability demonstrations during the pre-sales cycle, and remain deeply involved post-sale to guide implementation, ensuring agreed value and adoption thresholds are successfully reached.

• Hackathons & Prototyping: Think out of the box, have a „can-do“ attitude, and don’t shy away from complex operational problems. Leverage cutting-edge AI technologies to rapidly build creative prototypes in customer hackathons, solving critical pain points specific to power generation, transmission, and O&G operations.

• Agentic Process Transformation: Support our customers in achieving real ROI out of AI deployments at scale, enabling a fundamental shift from traditional, rule-based automation to the use of autonomous AI agents empowered by our Celonis Process Intelligence Platform (e.g., intelligent field service routing or autonomous procurement).

• Proof Projects: End-to-end execution of business-critical Proof-of-Value projects. This includes architecting and delivering secure, scalable LLM/agent systems with RAG, tools, and guardrails, while seamlessly integrating with enterprise data, identity protocols, and stringent energy compliance frameworks.

• Domain & Industry Leadership: Serve as the internal and external technical subject matter expert for the Energy vertical, scaling knowledge across the organization regarding utilities, upstream/downstream oil & gas, and renewable energy processes.

Requirements:

• 5+ years of experience leading technical pre-sales and post-sales engagements specifically within the Energy sector (Utilities, Oil & Gas, and/or Renewables). This includes defining AI roadmaps, building compelling ROI/TCO business cases, and guiding technical implementations through to value realization.

• Deep understanding of business processes native to the Energy sector (such as Asset Management, Field Services, Supply Chain, Capital Projects, or Trading) with the ability to translate high-level business needs into specific, impactful AI use cases.

• Expertise in generative AI techniques like RAG, few-shot learning, prompt engineering, multi-agent orchestration, multimodal understanding, or fine-tuning used to build high-impact use cases (e.g., automated processing of engineering documents, regulatory filings, or intelligent diagnostic chatbots).

• Solid knowledge of Python and common ML libraries (such as LangChain, pandas, pydantic, sklearn, PyTorch) as well as data engineering tools and technologies relevant to handling large-scale industrial data.

• Strong presentation skills to both internal and external stakeholders (including C-level executives and operational leaders), whether leading technical whiteboarding sessions or formal readouts and demos.

• Bachelor’s Degree required; Master's Degree in computer science, engineering, mathematics, or related fields, or equivalent work experience preferred.

Nice to have (big plus):

• Hands-on experience building agentic systems using LLM orchestration, RAG, function calling, and prompt engineering, while ensuring safety through rigorous evaluations and guardrails suited for highly regulated industries.

• Working knowledge of tools in the LLM ecosystem such as LangChain, LlamaIndex, or other OSS packages.

• Experience in deploying and monitoring models at scale across major cloud platforms (AWS Bedrock, Azure AI, GCP Vertex) and familiarity with IT/OT convergence and industrial IoT data structures.

Visa sponsorship is not offered for this role.
Learn More about Value Engineering at Celonis Here

About the team

The Applied AI Engineering team ensures our customers get the optimal experience from DevRev. As customers go through their DevRev journey, they may identify needs for integration with existing enterprise systems and services, workflow and process automation, or customization of the DevRev platform to achieve their business objectives. Our team works with customers to understand requirements and design, develop, and implement solutions to meet customer goals.

Your mission is to systematically help customers find value with DevRev by developing a thorough understanding of their needs, owning coordination between internal and external stakeholders, and engineering the solution to get the job done. You are a product expert and will use your application development and AI/ML skills to ensure our customers get the most out of the DevRev platform.

About the role

As a Forward Deployed Architect, you will serve as a hands-on senior technical architect on the Applied AI Engineering team, owning the end-to-end design and delivery of AI-driven business transformation projects.

You will work closely with pre-sales teams to scope technical integration and implementation strategies, translating business requirements into architectural solutions. Once opportunities move to post-sales, you will own the detailed technical designs from original scoping documents and drive execution — including hands-on coding to build proofs-of-concept, custom integrations, and solution prototypes that validate technical feasibility.

As the technical owner of the customer relationship, you will partner cross-collaboratively to ensure successful delivery. This position requires a unique blend of enterprise architecture expertise, AI solution design, hands-on development skills, customer empathy, and cross-functional collaboration. You will act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world business impact.

What you'll do

• Customer-Facing: 30–50% working directly with customers
• Coding & Integration: 30-50%+ hands-on technical implementation
• Lead Execution: Define project plans, align internal teams, and ensure timely delivery of deployments

AI-Driven Solution Architecture

• Design the detailed AI-driven business transformation, applied AI requirements, and architect the solution needed for customer needs
• Design solutions (AI Agents, Skills, and workflows, etc.) that are aligned with industry best practices, meet the customer needs, and are reusable across other customers
• Create and maintain Applied AI proposals, estimates, solution designs, detailed requirements and measurement framework for KPIs and outcomes

Design & Deployment

• Design & Deploy AI Agents: Build and configure intelligent solutions leveraging snap-ins, connectors (AirSync), workflows, and AI agents on the DevRev platform to solve real customer problems
• Integrate Systems: Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation
• Optimize Performance: Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability

Customer & Cross-Functional

• Own Requirements: Partner with customers to deeply understand their needs and translate them into technical agent specifications
• Prototype & Iterate: Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback
• Advise Customers: Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability
• Travel Ready: Willingness to travel up to 50% for on-site discovery, deployment, and customer engagement

What you bring

• Experience: 5+ years in software development, AI/ML engineering, or technical consulting with customer-facing experience
• Customer Empathy: A bias for action and a relentless focus on solving problems for customers
• Coding Skills: Strong proficiency using TypeScript/JavaScript, Python, data structures and algorithms.
• Communication: Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders
• Applied AI Knowledge: Large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions. Must be able to articulate AI build experiences, challenges, and trade-offs
• Architecture & Solutioning: Demonstrated experience designing scalable enterprise architecture solutions with security, scalability, and identity management considerations
• Cloud & DevOps: Hands-on experience with AWS, GCP, or Azure at enterprise scale; modern DevOps practices (CI/CD, containers, observability)
• System Integration: Comfortable integrating systems via APIs, webhooks, and event/data pipelines
• Data-Driven Mindset: Use A/B testing, telemetry, and metrics to guide decisions and drive improvements
• Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus

Our Values:

Dream big
- Be visionary, strategic, and open to innovation
Build great things
- Work in service of our users, always improving and pushing higher
Operate like an owner
- Take responsibility with bold decision-making and bias for action
Win like a sports team
- Be trusting and collaborative while empowering others
Learn and grow fast
- Never stop learning and iterate fast
Share our passion
- Share ideas and practice enthusiasm and joy
Be user obsessed
- Empathetic, inquisitive, practical

About the team:

You will be joining our Enterprise team, which is focused on bringing Goodnotes to the professional industry space. We work with businesses and organisations across international markets to help them unlock the full potential of digital paper in their day-to-day workflows. The USA is one of our most important growth territories, and this BDR role is at the front line of that expansion — generating the pipeline that fuels our enterprise sales motion.

About the role:

As a Business Development Representative for the USA, you will own top-of-funnel pipeline generation across your assigned territory, identifying and qualifying new business opportunities and handing off Sales-Qualified Leads and Deals (SQLs) to our Account Executive team. You will be the first point of contact for many prospective customers in the Mid-Market and Enterprise sector, setting the tone for what it feels like to work with Goodnotes. You will work closely with our Sales, Marketing, Customer Success, and Product Development teams to execute targeted outbound campaigns, follow up on inbound leads, and continuously refine your approach based on data and feedback.

This is the role for you, if you’re excited to work on the things listed below:

• Own your pipeline: Take full responsibility for prospecting and outbound activity across your US territory — researching target accounts, identifying key decision-makers, and building a consistent flow of qualified opportunities for the AE team.
• Generate and qualify SQLs: Conduct high-volume, high-quality outreach via email, phone, LinkedIn, and other channels to engage prospects, run discovery conversations, demo Goodnotes, and qualify leads against defined criteria before passing them to Account Executives.
• Execute multi-channel sequences: Design and run structured outbound sequences that combine personalised messaging, calls, and social touches — iterating based on open rates, reply rates, and conversion data.
• Educate and spark curiosity: Act as a knowledgeable first point of contact for prospects, helping them understand what Goodnotes is and why it matters for their business — without overselling before the right conversation has been set up.
• Book and brief AEs: Schedule discovery calls and demos or follow-up meetings for Account Executives, ensuring smooth handoffs with thorough context and qualification notes so no momentum is lost.
• Support field and digital events: Represent Goodnotes at US-based industry events, webinars, and conferences to generate pipeline through in-person and virtual engagement.
• Feed the feedback loop: Share structured insights from prospect conversations back to Marketing and Product — including common objections, competitor mentions, use cases, and messaging that resonates.
• Leverage data to prioritise: Use HubSpot CRM and sales intelligence tools to manage your pipeline, track activity, and prioritise outreach based on territory data and account signals.
• Collaborate cross-functionally: Work closely with Marketing on campaign follow-up and lead hand-offs, and with Account Executives to align on ideal customer profiles, messaging, and territory strategy.

The skills you will need to be successful in the above:

• 1–2 years of experience in a BDR, SDR, or outbound sales role, ideally at a B2B SaaS company
• Demonstrated track record of consistently meeting or exceeding SQL or pipeline generation targets
• Native or fluent English speaker, with exceptional written and verbal communication skills
• Spanish language skills are a plus (not required), particularly for engaging with a diverse US customer base
• Strong understanding of the US enterprise landscape, including how buying decisions are made across different industries and company sizes
• Comfort and confidence with cold outreach — phone, email, and social — and the resilience to handle rejection with a positive mindset
• Ability to quickly grasp and articulate a product's value proposition in a compelling, tailored way
• Strong organisational skills with the ability to manage a high volume of accounts and outreach sequences simultaneously
• Experience with HubSpot CRM
• Proactive, coachable mindset with a genuine desire to grow into a closing role over time
• Familiarity with AI tools and workflows as part of a modern prospecting motion is a strong plus

Even if you don’t meet all the criteria listed above, we would still love to hear from you! Goodnotes places a lot of value on learning and development and will support your growth if needed. 

The interview process:

• An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• Take Home Assignment
• A role-specific call to discuss your background and skillset for this role more in detail
• A call with your hiring manager to discuss your BD experience. This is the person who will be managing you day to day, working on your growth and development with you, as well as support you throughout your career at Goodnotes
• A meet-the-team call with 2 or 3 Goodpeople you’d be working closely with at Goodnotes
• An AI Literacy interview to gauge your understanding and use of AI tools 

What’s in it for you:

• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our Hong Kong or London office every 2 years
• Company-wide annual offsite 
• Flexible working hours and location
• Medical insurance for you and your dependents

As the Technical Director of Off-Planet Systems & Space Robotics, you will own and lead ICON’s off-planet robotics, construction, and materials initiatives across hardware, electrical, software, material science, R&D, and operations. This is a highly strategic and execution-driven leadership role, partnering closely with program management, executive leadership, and external stakeholders to scale ICON’s space robotics and extraterrestrial construction capabilities.

You will shape the long-term technical vision, infrastructure, and execution strategy for ICON’s off-planet programs—driving innovation, operational excellence, and sustained market leadership in autonomous construction beyond Earth.

RESPONSIBILITIES:

• Serve as the extreme owner of ICON’s off-planet systems and space robotics outputs across engineering, R&D, material science, and operations.
• Lead and scale multidisciplinary teams spanning robotics, autonomous systems, material science, and construction technologies.
• Partner closely with program management to execute complex, high-risk, multi-disciplinary initiatives.
• Interface with executive leadership, internal stakeholders, customers, and government partners to align technical strategy with business objectives.
• Build, operate, and continuously evolve a state-of-the-art research and operations facility supporting off-planet robotics and construction programs.
• Establish and maintain strategic relationships with industry leaders, space agencies, vendors, and critical contractors.
• Develop long-term R&D roadmaps and strategic plans, including resourcing, budgeting, and technical investment priorities.
• Provide broad technical and strategic guidance to VP- and C-level leadership on off-planet business objectives, anticipating market, regulatory, and technological factors influencing medium- and long-term success.
• Lead groups, divisions, and product teams with full accountability for delivery, performance, and outcomes.
• Oversee and integrate all off-planet initiatives, developing new methods and approaches to solve company-wide technical and operational challenges in space robotics and autonomous construction.

MINIMUM QUALIFICATIONS:

• B.S. degree in Computer Engineering, Mechanical Engineering, Electrical Engineering, Computer Science, Mathematics, Physics, Aerospace Engineering, Material Science, or a related field.
• 15+ years of relevant industry experience, with demonstrated focus on off-planet systems, lunar environments, materials, and/or space robotic systems.
• Proven experience developing multiple products that have achieved space flight or off-planet deployment.
• Demonstrated success building and leading senior-level technical and engineering teams.
• Strong systems engineering expertise with experience managing complex, multidisciplinary systems.
• Excellent interpersonal, executive-level communication and stakeholder management skills.
• Experience with autonomous and teleoperated robotic systems in remote or extreme environments.

PREFERRED QUALIFICATIONS: 

• M.S. or advanced degree in Robotics, Systems Engineering, Material Science, or a related technical field.
• Experience with spaceflight-rated software systems and software quality processes.
• Experience with spaceflight-rated hardware, verification & validation (V&V), and mission-critical systems.
• 10+ years of experience developing and shipping real-time embedded and electro-mechanical systems to end customers (ideally in the space industry).
• Experience with networked and distributed systems.
• Strong understanding of autonomy, robotics, and system-level architectural frameworks.

If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Those outside of commutable distance may be considered on a remote basis. 

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

The Billing Operations & Systems Manager owns the integrity of billing by ensuring deals, processes, and systems are aligned, scalable, and executable. This role serves as the central authority for billing governance, process design, and solution development, translating complex business requirements into efficient, system-enabled workflows. Acting as a bridge between Sales, Finance, Product, Engineering, IT, Revenue, and Billing, this position drives standardization, automation, and operational control in a high-volume, complex SaaS environment. This role partners closely with system owners and the engineering teams who are responsible for the hands-on system development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the global owner and central point of control for global billing operations, defining and enforcing standards, governance frameworks, internal controls, and scalable workflows across intake, validation, approval, and execution.
• Review and approve standard and non-standard deal structures, contract terms, and complex billing scenarios to ensure operational viability and compliance.
• Identify process gaps, inefficiencies, and billing risks by monitoring performance metrics, error trends, and escalations; drive root cause resolution, standardization, and reduction of manual workarounds.
• Act as the escalation point for complex billing issues, ensuring timely resolution and preventing recurrence through process and system improvements.
• Translate complex business requirements, deal structures, and operational needs into structured, system-enabled solutions in partnership with IT, Engineering, and system owners.
• Lead cross-functional initiatives and program launches, partnering with Sales, Finance, Legal, Product, and Customer Success to align deal structures with billing capabilities.
• Develop and maintain SOPs, documentation, and process standards, and provide training and guidance to ensure process clarity, consistency, and audit readiness.

IDEAL EXPERIENCE, EDUCATION & TRAINING:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• 7+ years of experience in billing operations, finance operations, deal desk, revenue operations , or related functions in a SaaS or subscription-based environment with high transaction volume and complexity.
• Project management or process improvement certifications preferred (PMP, Lean, Six Sigma).
• Demonstrated expertise in process design, re-engineering, and operational scaling.
• Proven experience leading cross-functional projects or programs from concept through execution including both operational and system-based initiatives.
• Experience working with billing, CRM, or ERP systems (Zuora, NetSuite, Salesforce, etc.).
• Experience translating business requirements into operational processes or system solutions and delivery of measurable operational efficiencies.
• Strong decision-making capability with ability to operate in fast-paced and ambiguous environments.
• Advanced Excel skills and experience working with large datasets.
• Strong communication and stakeholder management skills, with ability to challenge and influence.
• Experience in Quote-to-Cash (Q2C) environments within SaaS organizations.
• Proficiency with data tools (SQL, Snowflake, BI platforms).

#LI-REMOTE

Join Horace Mann and Unlock Your Financial Potential

Ready to take control of your financial future? At Horace Mann, we are here to support you in achieving your goals and making a meaningful difference in the lives of the educators who trust you. Join us and take the first step toward building a brighter, more prosperous future.

If you're ready to take the next step toward realizing your financial goals, we invite you to join our team as an Exclusive Agent. With Horace Mann’s expertise and your ambition, together, we can help you unlock your full potential.

What We Offer:

• Agency owner with an exclusive niche, defined territory — no overlap with other agents
• Competitive, performance-based [1099] compensation with an industry-leading 48-month incentive package
• Earning incentives tied to your activity and success during the first 48 months
• Quarterly production incentives for the first 48 months, rewarding consistent performance
• Dedicated Service Representative to handle client service work, allowing you to focus on building your business
• Cutting-edge technology and ongoing training to support and grow your operations
• A comprehensive multiline product portfolio to meet a variety of client needs
• Market and relationship-building programs to help you establish and grow your network

Your Path to Success:

Several factors will contribute to your success in this role, including:

• A commitment to identifying and implementing solutions that help educators achieve affordable insurance solutions and financial security
• A focus on achieving market access and building strong relationships
• The ability to confidently present products to both groups and individuals
• Active engagement in networking, community, and industry events
• A dedication to investing time and resources to ensure the long-term success of your business

What We’re Looking For:

• Strong interpersonal and business management skills to build and manage your agency
• 2-5 years of experience in the insurance and financial services industry (preferred)
• Resident State General Lines Insurance Licenses:
• Life and Health Insurance License
• Property and Casualty Insurance License
• Ability to obtain FINRA Series 6 & 63 licenses (if applicable in your region)

#LI-MH1

#VIZI#

Join Horace Mann and Unlock Your Financial Potential

Ready to take control of your financial future? At Horace Mann, we are here to support you in achieving your goals and making a meaningful difference in the lives of the educators who trust you. Join us and take the first step toward building a brighter, more prosperous future.

If you're ready to take the next step toward realizing your financial goals, we invite you to join our team as an Exclusive Agent. With Horace Mann’s expertise and your ambition, together, we can help you unlock your full potential.

What We Offer:

• Agency owner with an exclusive niche, defined territory — no overlap with other agents
• Competitive, performance-based [1099] compensation with an industry-leading 48-month incentive package
• Earning incentives tied to your activity and success during the first 48 months
• Quarterly production incentives for the first 48 months, rewarding consistent performance
• Dedicated Service Representative to handle client service work, allowing you to focus on building your business
• Cutting-edge technology and ongoing training to support and grow your operations
• A comprehensive multiline product portfolio to meet a variety of client needs
• Market and relationship-building programs to help you establish and grow your network

Your Path to Success:

Several factors will contribute to your success in this role, including:

• A commitment to identifying and implementing solutions that help educators achieve affordable insurance solutions and financial security
• A focus on achieving market access and building strong relationships
• The ability to confidently present products to both groups and individuals
• Active engagement in networking, community, and industry events
• A dedication to investing time and resources to ensure the long-term success of your business

What We’re Looking For:

• Strong interpersonal and business management skills to build and manage your agency
• 2-5 years of experience in the insurance and financial services industry (preferred)
• Resident State General Lines Insurance Licenses:
• Life and Health Insurance License
• Property and Casualty Insurance License
• Ability to obtain FINRA Series 6 & 63 licenses (if applicable in your region)

#LI-MH1

#VIZI#

THE OPPORTUNITY

People at Vectara are passionate about helping users take advantage of breakthroughs in applied AI to discover and learn more about their business and the world around them. Our team is a group of unquestionable all-stars in their respective fields of computer science and business.

Our work is validated by some of the most demanding technology, financial services, and semiconductor companies in the world. 

• Broadcom has standardized on Vectara as the central platform for Agentic RAG and Conversational AI. Combining Agentic RAG and Search together powers their customer facing support serving 3M users. 
• Texas Instruments uses Vectara for air-gapped on-prem search that accelerates design-in decisions. 
• Compass Real Estate replaced a five-person engineering effort with a single AI expert building on Vectara. 
• Aon enables non-technical analysts to query complex claims data in natural language. 

The business outcomes are concrete. Customers consistently describe Vectara as the moment their AI strategy went from experimentation to production.

Joining Vectara means joining a growing, well-funded company at the exact inflection point when enterprise AI is moving from pilots to scale. You will work alongside a team that has built some of the most influential search, retrieval, and machine-learning systems in the industry. The problem space is large, the market is early, and the impact of every hire is visible. 

We are looking for the few people who have the grit to join a Series A startup that is growing rapidly in a quickly evolving market. You are someone who doesn't back down from a challenge and will do what it takes to make it successful. You want to be part of a team that puts in the hours with pipeline generation, finding deals by networking and creativity, and 100% hustling. You are effectively the owner of your business in the region and a founding Enterprise Account Executive. If this fits you, continue reading. 

Own the full sales cycle from first outreach to signed contract. You find, develop, and close your own opportunities. Inbound marketing is in place but consider that extra. 

•   Sell into complex enterprise accounts where the buyer is technical (VP of Engineering, CIO, CDO, Head of AI/ML) and the problem is real — data sprawl, compliance risk, AI accuracy, knowledge retrieval at scale.
•   Navigate multi-stakeholder deals across IT, security, legal, and the business line. Build champions, map the org, and drive consensus.
•   Develop deep expertise in Vectara’s platform so you can answer hard technical questions, and earn the trust of engineering-led buyers.
•   Partner closely with our engineering team — we have a very large engineering org relative to sales, and they’re your secret weapon. Bring them into deals early and often.
•   Build your territory from scratch. Create your own target lists, develop your own outbound sequences, and generate pipeline through hustle, creativity, and relentless follow-up.
•   Give direct feedback to the product team. At this stage, what you hear from the market shapes what we build next.

 QUALIFICATIONS

•   3–8 years of enterprise or mid-market B2B SaaS sales experience, ideally selling technical products to technical buyers.
•   Proven track record of exceeding quota in environments with limited brand recognition or sales infrastructure.
•   Experience selling into at least one of: AI/ML, data infrastructure, cloud platforms, cybersecurity, or enterprise software.
•   Comfortable engaging with C-suite, VP, and Director-level stakeholders across both technical and business functions.
•   Strong written and verbal communication — you can write a compelling cold email and deliver a boardroom presentation with equal confidence.
•   Based in or willing to travel to key markets. We’re building a distributed team, but face-to-face matters.
•   You don't need a perfect LinkedIn profile. Your story matters most.

Your customer relationships and their trust matters more than the length of your experience.

Perks and Benefits:

100% paid Medical, Dental, Vision for employees.  Option of Health Savings Account (HSA) or Flexible Savings Account (FSA). Generous paid time off (PTO) plus paid sick time and holidays. Professional development and training opportunities. Company virtual happy hours and fun team building activities and more. 

Salary is just one component of Vectara’s employee compensation. Our full-time employees are also equity owners in the company, which although not an immediate cash component, can have positive impacts on long-term total compensation for each participating employee. We would be remiss if we didn’t highlight and celebrate our focus on engaging many of our employees in being economic co-owners of the business.

Vectara welcomes all. We value the collective wisdom of people from different backgrounds, experiences, abilities and perspectives.  We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Vectara has a positive and supportive culture—we look for people who are inventive and work to be a little better every single day. We seek to be smart, humble, hardworking and, above all, curious. After all, we are on a mission to find meaning.

What You'll Do

As a Manager of Product Support,  you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and dynamic leader, you will combine business acumen, executive presence, and leadership skills with a pursuit of quality and delivery excellence. You know what it takes to provide world-class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates). 

You will be responsible for:

• Maintaining best in class SLA’s for customer support communication channels, including phone, chat, and email
• Establishing quarterly strategy and corresponding KPIs, prioritizing work, and monitoring team performance
• Driving operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score), and with fewer resources.
• Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships. 
• Gathering results, analysis, quality control metrics, client feedback, questions, audit results, and other forms of output in order to monitor, manage, and implement additional training and support services as required to ensure the highest quality of services to the customer. 
• Working collaboratively with internal stakeholders such as product, sales, and other departments, along with external partners, to build customer success programs for new product offerings.
• Partnering cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget.
• Leading collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved

What You’ll Bring

• 3+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment. 
• Expertise in customer service operations, processes, and infrastructure in support. 
• Experience in addressing customer needs by leveraging AI tools.
• Ability to gain a deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. 
• Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction. 
• Experience successfully recruiting, building, training, and promoting world-class teammates.
• Excellent collaboration skills and team focus.
• Zendesk experience is a plus.
• Candidates must be local to Houston; this is a hybrid work model with 3 days a week in the office. 

*This will be a remote-based role, but the individual must be based in the Greater Houston, TX area*

We have an immediate opening for an Account Manager with a proven track record of success to join our rapidly growing team. Reporting to the Account Growth leader, this role serves as a critical member of the Account Management team and is responsible for bringing our staffing solutions to large businesses. As an Account Manager, you will manage a portfolio of top-tier assigned customers within Midwest markets, develop new business from existing clients, and actively seek expansion opportunities to grow overall client revenue. This role will have a visible impact on our growing organization. This is a true career opportunity with tremendous professional and financial upside. This role requires business acumen and a strong motivation to maximize revenue and impact on the business.

Who You Are:

• 3+ years of industry expertise either in software, human capital management technology, staffing, or recruiting industry sales
• Consistent achievement of sales goals
• Excellent communication skills and a consultative approach to identifying problems and finding solutions
• Takes ownership of problems and proactively seeks timely resolution
• Proficient in Salesforce
• Ability to play well with members of your team through collaboration and sharing of learned insights
• Passion for Instawork and a strong motivation to maximize revenue and impact on the business
• Drive and willingness to exceed expectations with a strong work ethic
• Strategic and creative thinking enables you to understand industry and customer trends and apply those insights to deliver business results
• An entrepreneurial spirit and creativity that sparks your capacity for building and growing business and solving problems

What You’ll Do:

• Develop and maintain strong relationships with accounts with a long-term partnership vision in mind
• Own both growth and retention metrics for a portfolio of customer accounts
• Provide daily support and service to clients, rallying internal resources to achieve and exceed client expectations
• Demonstrate a strong business case for Instawork through a strong motivation to maximize revenue and impact on the business
• Meet and exceed your sales growth goals through forging relationships with key decision makers within target accounts with the end goal of securing new business and growing overall client revenue
• Identify, prioritize, and track progress towards key account metrics and annual quota
• Ability to demonstrate how you have established a set of smart goals on your largest opportunities and proven success on execution
• Stay current on our clients' business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
• Collaborate with internal stakeholders across product, engineering, community operations, and finance
• Present to a wide audience of potential buyers including C-level and executive sponsors both in person and virtually

For TX-Based Applicants:

• The base salary for this position is $90,000, with an OTE of $150,000 (uncapped sales incentive pay)
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

#LI-Remote

Are you the person who knows everyone on campus? Are you fascinated by how AI and robots perceive the world? We're looking for energetic, outgoing, and tech-savvy Campus Ambassadors to help us build the next generation of robotics technology. In this role, you'll be the face of our robotics initiatives on your campus. Your mission is to engage with fellow students and guide them through short, fun data collection sessions using an iPhone. You aren't just collecting data—you're helping train the computer vision models that will power the future.

What You'll Do

• Engage & Recruit: Approach students on campus (quads, student unions, study areas) and invite them to participate in a paid/incentivized data recording session.
• Capture Data: Guide students through recording high-quality video and sensor data of participants performing specific movements or interacting with objects using our app.
• Quality Control: Ensure lighting, framing, and movement instructions are followed strictly to ensure data is usable for machine learning.
• Educate: Briefly explain the purpose of the technology to participants, creating excitement about the project.
• Manage Goals: Meet weekly targets for the number of unique participants recorded.

Who You Are

• The Social Butterfly: You're comfortable walking up to strangers, striking up a conversation, and explaining complex ideas simply. Rejection doesn't phase you.
• Tech-Fluent: You're comfortable using iOS devices, troubleshooting basic app issues, and following technical instructions.
• Detail-Oriented: You understand that "garbage in, garbage out" applies to AI. You care about capturing the perfect shot.
• Reliable: You show up when you say you will and you treat the equipment with care.
• Currently Enrolled: You're a student at a University with availability to work 10–15 hours per week (flexible schedule).
• Physically Capable: Comfortable holding an iPhone steady for extended periods and standing/walking around campus for the duration of a shift.

Nice to Haves

• Interest in Computer Science, Robotics, Engineering, or Marketing
• Experience in street teaming, sales, or photography
• Previous ambassador, promotional, or field marketing experience

The Perks

• Competitive Pay: Earn competitive hourly rates + performance bonuses for hitting high-volume targets
• Flexible Schedule: Work between classes or on weekends
• Resume Booster: Gain hands-on experience with an AI/Robotics project and field operations
• Networking: Connect with the engineering and product teams working on cutting-edge robotics technology

#LI-BJ1

What You’ll Do

As the Manager of Customer Success for our SMB and Mid-Market segments, your primary mission is to build a high-performing engine of Customer Success Managers. You won't just be managing a team; you will be the lead architect of their growth and the guardian of our customer experience.

While you may jump in to support critical escalations, your "player" days are focused on leadership-led growth. You will coach your team to move beyond reactive support and into proactive, consultative partnerships. You will bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market), ensuring every CSM has the tools, skills, and mindset to drive world-class retention.

Leadership & People Development

• Segmented Coaching: Lead a multi-segment  team of CSMs by tailoring coaching styles to the segment: driving high-efficiency tactics for SMB and complex, multi-threaded relationship mapping for Mid-Market.
• Talent Acquisition: Own the full lifecycle of hiring—attracting, interviewing, and onboarding top-tier CSM talent to stay ahead of company growth.
• Performance Management: Set clear KPIs and hold the team accountable for Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Customer Results, and Customer Satisfaction. 

Operational Excellence & Scaling

• Dual-Motion Strategy: Refine the "high-volume" SMB engine to ensure rapid customer results within the first 6 months, while simultaneously building the "high-touch" playbook for multi-location Mid-Market accounts.
• Process Architecture: Design and optimize "Success Playbooks," including automated health triggers for SMB and proactive value-delivery frameworks for MM, ensuring we scale without losing the human touch.
• Data-Driven Voice of Customer: Serve as the primary translator for the customer base; synthesize feedback from thousands of accounts into actionable insights for the Product and Engineering teams to reduce friction.

Cross-Functional Partnership

• Sales Alignment: Partner with Account Executives to ensure a seamless handoff from "Closed-Won" to First Results
• Technical Advocacy: Work closely with Support and Engineering to unblock technical hurdles that impact the broader SMB/MM segments.

What You’ll Bring

• The Experience: 5+ years in B2B SaaS Customer Success, with at least 2+ years of direct people management experience.
• Segment Mastery: Proven track record of managing high-velocity motions (100+ accounts per CSM) while simultaneously guiding teams through complex, multi-location Mid-Market renewals.
• The Coach's Mindset: You have a proven track record of coaching CSMs and leveling them up into high-performers. You take more pride in your team's promotions than your own.
• Data-Driven Leadership: You are comfortable living in a CS Platform (Vitally) and using data to identify health trends before they become churn problems.
• SMB/MM Fluency: You understand the unique challenge of managing a large volume of customers and know how to prioritize effort based on ROI and risk.
• Agility: You can pivot from a high-level strategic meeting about segment retention to a "shadowing" session where you listen to a CSM’s call and provide real-time feedback.
• Communication: Exceptional ability to translate complex product value into simple, relatable outcomes for business owners and stakeholders.
• The "First 6 Months" Gameplan: Deep understanding of the Time-to-First-Value (TTFV) framework; you have successfully built onboarding or engagement flows that drive rapid product adoption.

The Role:

The Client Value Partner (CVP) is a senior, strategic leader within Celonis’ Value Engineering organization and a critical driver of our growth strategy. As a CVP, you will lead enterprise-scale, data-driven transformation programs with our most strategic customers, acting as their primary executive advisor and the accountable owner of long-term value realization.

You will spearhead the Value Engineering function across your accounts while orchestrating cross-functional teams - including Product, Engineering, Services, Sales, and Solution Specialists - to translate Celonis’ platform capabilities into measurable business outcomes. This role requires a unique blend of executive presence, vision, strategy and builder mentality: you must be able to shape multi-year transformation strategies while also diving into processes, validating insights and business cases, and removing execution barriers.

You will champion innovation, elevate customer maturity, and guide customers to become Lighthouse references. Ideal candidates bring a proven track record of influencing C-level leaders, steering complex transformation programs, and driving profitable growth with a hands-on, entrepreneurial approach

The work you’ll do:

Strategic Value Leader & Enterprise Transformation Advisor 

• Serve as the senior advisor and primary owner of the Celonis value agenda across a small but very strategic portfolio of accounts
• Lead the Value Engineering strategy, defining value opportunities, collaboratively prioritizing the execution, and shaping multi-year transformation roadmaps, while ensuring measurable progress.
• Orchestrate, inspire and motivate cross-functional Celonis teams to deliver coordinated, high-impact business outcomes for customers.
• Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
• Mentor customers on organization design, managing change and maturation of a Center of Excellence to focus on increasing adoption of our platform 
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance

Driving Customer Value & Business Growth 

• Own the end-to-end value lifecycle—landing, realizing, expanding, and renewing—to ensure outcomes directly support account growth.
• Influence senior executives with data-driven insights, industry expertise, and a compelling transformation narrative.
• Co-develop strategic value plans and scalable roadmaps aligned to customer business objectives.
• Drive consistent adoption and value realization, meeting value, usage, and timeline commitments.
• Partner with Sales leadership to shape commercial strategy, expansion opportunities, and long-term account health.

Customer Advocacy, Ecosystem Leadership & Thought Leadership 

• Lead customer advisory boards, executive forums, and industry roundtables to foster innovation and gather structured feedback.
• Act as the voice of the customer, translating insights into actionable guidance for Product, Engineering, and Services.
• Drive customer sponsorship and visibility at Celonis and industry events; represent Celonis as a senior thought leader.
• Publish or contribute to thought leadership that advances Celonis’ leadership in the market.
• Co-create frameworks, accelerators, and playbooks that strengthen the Value Engineering discipline.

The qualifications you need:

• Location: Metro NYC, Raleigh, NC, Open to Remote Texas
• 10-20 years in top-tier strategy consulting or senior industry leadership in Oil & Gas; MBA strongly preferred
• Industry Expertise: Deep, hands-on knowledge of Oil & Gas, including industry trends, value levers, regulatory dynamics, and how C-suite leaders drive strategic advantage
• Proven track record leading large-scale business transformations with quantifiable operational, financial,and/ or strategic outcomes
• Extensive experience in achieving business objectives through the deployment of software solutions 
• Strong executive presence and ability to influence complex global organizations using data, facts, and compelling business narratives.
• Commercially savvy with experience shaping account strategies, expansion opportunities, and linking value delivery to growth and renewal.
• Consultative, credible, and trusted advisor to senior executives; exceptional storytelling and communication skills.
• Entrepreneurial, hands-on leader who thrives in fast-paced, ambiguous environments and inspires cross-functional teams.
• Strong program and project management capabilities; able to manage multiple strategic workstreams simultaneously.
• Willingness to travel 25–50% to meet customer needs

Visa sponsorship is not offered for this role.

Position Description

Origis Energy is seeking an Operational Performance Engineer to join our team reporting to the Director, Performance Engineering. The individual will develop and lead strategy, direction and implementation of all technical processes and procedures relating to operational fleet performance. The role will have a hand in crafting the overall performance strategy for the organization and define the technical critical processes, systems, and tools that will allow the overall performance engineering group to drive the highest value/MWh possible across all operating renewable energy assets. In addition, this role will be the technical interface in developing a cohesive bond between our Remote Operations Center (ROC), Field Operations Teams and Asset Management.

The Operational Performance Engineer is a regular, full-time position, and is eligible for our generous employee benefits package, including employer paid health insurance, paid time off, a 401(k) plan with employer matching contributions, and other great benefits.

Key Responsibilities

• Serve as the technical owner for operational performance engineering activities across Origis owned and third-party assets.
• Perform analyses to evaluate the uncertainty of existing PV and BESS energy performance models; working to optimize plant performance and directing performance projects with site technicians.
• Develop and refine performance tools and analytical capabilities to detect underperformance and support Field Operations troubleshooting.
• Serve as the primary technical interface with our Asset Management Technical Platform, Power Factors Unity.
• Provide operational feedback and technical insight to design, engineering and finance teams.
• Utilizing operational performance data to work with supply chain and engineering teams to influence AVL and final equipment selections.
• Own preparation of daily, weekly, monthly plant performance reporting.
• Conduct Expected Energy modeling and as-built energy production modeling.
• Translate commercial and operational goals into actionable analysis and individual KPI’s.
• Drive improvements in technical processes, procedure, and documentation across the performance engineering team.
• Responsible for supporting the evaluation of operational efficiency investments and technical solutions for our assets.
• Ensure technical processes are documented and drive improvement across the organization.

Preferred Qualifications

• Bachelor’s degree in Electrical Engineering or Mathematical Science required, (Master’s preferred
• 2-5 years of performance engineering and/or analytics in the energy industry working with 20MW+ PV plants
• Experience performing data analysis to improve fleet performance and reliability, and driving the identification and resolution of product failures
• Knowledge of monitoring and communications protocols, substation equipment and utility meters, battery backup systems and inverters, SCADA and MET station equipment.
• Proficient in understanding asset design documentation, PV performance modelling and analysis
• Experience leading 3^rd party software providers in onboarding, QA and implementation, knowledge of Power Factors Unity
• Management of technical contract scopes and partnerships with third-party providers
• Significant experience working with O&M subcontractors to locate and resolve system outages
• Experience with Python

Required Qualifications

• Proven technical expertise in the energy space and successful experience improving fleet performance and reliability.
• Strong technical professional background in engineering, electrical design engineering, and/or project engineering role in the renewable industry
• Success in delivering on Performance and Engineering functions relating to operating PV solar and BESS projects
• Deep knowledge with industry standard PV modeling software (i.e., PVsyst or PlantPredict)
• Ability to utilize Excel spreadsheets and be able to use Word and PowerPoint for reporting/presentations via Teams or in person

Location           Austin, TX - Hybrid; WFH Mon/Fri

Travel               Up to 20% travel required as necessary

Job Level          Engineer – no direct reports

Senior Product Manager

Austin, TX - On-site 4 days a week 

About Acrisure

Acrisure is a global fintech leader empowering ambitious businesses and individuals with customized solutions that drive growth and impact. We combine cutting-edge technology with expert human support to deliver tailored insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In just over a decade, Acrisure has grown from $38 million in revenue to nearly $5 billion and now employs more than 19,000 colleagues across 20+ countries. Built on entrepreneurial spirit, we prioritize leadership, accountability, and collaboration — equipping our teams to work at the highest levels and solve meaningful challenges.

Acrisure Innovation is the technology and product engine powering this transformation. Our teams build AI-driven platforms and enterprise software designed to reshape how risk, data, and financial services are delivered across the global economy.

Role Summary

We are seeking a Senior Product Manager to help define and deliver the next-generation software platforms that power Acrisure’s digital transformation.

This role sits at the intersection of product strategy, engineering, data, and business operations. You will work closely with engineering, design, and business stakeholders to define product vision, prioritize roadmap initiatives, and deliver scalable solutions that drive measurable outcomes for Acrisure’s global business.

The ideal candidate is both strategic and execution-focused—someone who can translate complex business challenges into clear product requirements and guide cross-functional teams to deliver impactful software solutions.

What You’ll Do

As a Senior Product Manager at Acrisure Innovation, you will:

Own Product Strategy

• Define and execute product strategy aligned with Acrisure’s broader technology roadmap

• Translate business objectives and customer insights into clear product opportunities

• Develop and maintain a prioritized product roadmap that drives measurable outcomes

Lead Product Development

• Partner with engineering, design, and data teams to deliver high-quality product experiences

• Serve as product owner within agile teams—writing user stories, defining acceptance criteria, and managing backlog priorities

• Drive end-to-end product lifecycle from concept through launch and iteration

Deliver Customer Impact

• Develop a deep understanding of internal and external users to identify friction points and product opportunities

• Use research, analytics, and experimentation to guide product decisions

• Define success metrics and monitor product performance post-launch

Collaborate Across the Organization

• Work cross-functionally with engineering, data science, design, operations, and executive leadership

• Communicate product vision and progress clearly across stakeholders

• Align teams around shared priorities and ensure successful delivery

What Success Looks Like

Successful candidates in this role will:

• Drive measurable improvements in product adoption, efficiency, and customer experience

• Deliver scalable product capabilities that support Acrisure’s rapid growth

• Build strong cross-functional partnerships across engineering, data, and business teams

• Translate complex business problems into intuitive, high-impact software solutions

Qualifications

We are looking for candidates with a strong combination of product strategy, technical fluency, and execution discipline.

Required

• 5+ years of experience in product management, preferably in enterprise SaaS or technology platforms

• Proven experience working with engineering teams to build and launch software products

• Strong understanding of agile development processes

• Experience translating customer and business needs into product requirements

• Excellent communication and stakeholder management skills

Preferred

• Experience building data-driven or AI-enabled products

• Experience working in enterprise platforms, fintech, or insurtech

• Ability to analyze product metrics and drive data-informed decisions

• Strong technical fluency and ability to collaborate closely with engineering teams

Why Join Acrisure Innovation

• Work on high-impact technology transforming a $6T+ global industry

• Partner with world-class engineers, product leaders, and data scientists

• Help build products that power one of the fastest-growing fintech platforms in the world

• Competitive compensation, benefits, and opportunities for career growth

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.  

Benefits and Perks: 

• Competitive compensation 

• Generous vacation policy, paid holidays, and paid sick time  

• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) 

• Company-paid Short-Term and Long-Term Disability Insurance 

• Company-paid Group Life insurance 

• Company-paid Employee Assistance Program (EAP) and Calm App subscription 

• Employee-paid Pet Insurance and optional supplemental insurance coverage 

• Vested 401(k) with company match and financial wellness programs 

• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options 

• Paid maternity leave, paid paternity leave, and fertility benefits 

• Career growth and learning opportunities 

• …and so much more! 

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. 

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. 

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.   

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.  

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com.  

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. 

Lead Product Manager

Austin, TX - On-site 4 days a week 

About Acrisure

Acrisure is a global fintech leader empowering ambitious businesses and individuals with customized solutions that drive growth and impact. We combine cutting-edge technology with expert human support to deliver tailored insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In just over a decade, Acrisure has grown from $38 million in revenue to nearly $5 billion and now employs more than 19,000 colleagues across 20+ countries. Built on entrepreneurial spirit, we prioritize leadership, accountability, and collaboration — equipping our teams to work at the highest levels and solve meaningful challenges.

Acrisure Innovation is the technology and product engine powering this transformation. Our teams build AI-driven platforms and enterprise software designed to reshape how risk, data, and financial services are delivered across the global economy.

Role Summary

We are seeking a Lead Product Manager to help define and deliver the next-generation software platforms that power Acrisure’s digital transformation.

This role sits at the intersection of product strategy, engineering, data, and business operations. You will work closely with engineering, design, and business stakeholders to define product vision, prioritize roadmap initiatives, and deliver scalable solutions that drive measurable outcomes for Acrisure’s global business.

The ideal candidate is both strategic and execution-focused—someone who can translate complex business challenges into clear product requirements and guide cross-functional teams to deliver impactful software solutions.

What You’ll Do

As a Lead Product Manager at Acrisure Innovation, you will:

Own Product Strategy

• Define and execute product strategy aligned with Acrisure’s broader technology roadmap

• Translate business objectives and customer insights into clear product opportunities

• Develop and maintain a prioritized product roadmap that drives measurable outcomes

Lead Product Development

• Partner with engineering, design, and data teams to deliver high-quality product experiences

• Serve as product owner within agile teams—writing user stories, defining acceptance criteria, and managing backlog priorities

• Drive end-to-end product lifecycle from concept through launch and iteration

Deliver Customer Impact

• Develop a deep understanding of internal and external users to identify friction points and product opportunities

• Use research, analytics, and experimentation to guide product decisions

• Define success metrics and monitor product performance post-launch

Collaborate Across the Organization

• Work cross-functionally with engineering, data science, design, operations, and executive leadership

• Communicate product vision and progress clearly across stakeholders

• Align teams around shared priorities and ensure successful delivery

What Success Looks Like

Successful candidates in this role will:

• Drive measurable improvements in product adoption, efficiency, and customer experience

• Deliver scalable product capabilities that support Acrisure’s rapid growth

• Build strong cross-functional partnerships across engineering, data, and business teams

• Translate complex business problems into intuitive, high-impact software solutions

Qualifications

We are looking for candidates with a strong combination of product strategy, technical fluency, and execution discipline.

Required

• 8+ years of experience in product management, preferably in enterprise SaaS or technology platforms

• Proven experience working with engineering teams to build and launch software products

• Strong understanding of agile development processes

• Experience translating customer and business needs into product requirements

• Excellent communication and stakeholder management skills

Preferred

• Experience building data-driven or AI-enabled products

• Experience working in enterprise platforms, fintech, or insurtech

• Ability to analyze product metrics and drive data-informed decisions

• Strong technical fluency and ability to collaborate closely with engineering teams

Why Join Acrisure Innovation

• Work on high-impact technology transforming a $6T+ global industry

• Partner with world-class engineers, product leaders, and data scientists

• Help build products that power one of the fastest-growing fintech platforms in the world

• Competitive compensation, benefits, and opportunities for career growth

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.  

Benefits and Perks: 

• Competitive compensation 

• Generous vacation policy, paid holidays, and paid sick time  

• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) 

• Company-paid Short-Term and Long-Term Disability Insurance 

• Company-paid Group Life insurance 

• Company-paid Employee Assistance Program (EAP) and Calm App subscription 

• Employee-paid Pet Insurance and optional supplemental insurance coverage 

• Vested 401(k) with company match and financial wellness programs 

• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options 

• Paid maternity leave, paid paternity leave, and fertility benefits 

• Career growth and learning opportunities 

• …and so much more! 

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. 

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. 

At Acrisure, we firmly believe that an inclusive workforce drives innovation, creativity, and ultimately, our collective success.   

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination.  

Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com.  

California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. 

How you will make an impact:

Our Data In Flight (DIF) team owns the core pipelines that ingest and route user and event data into Iterable, powering identity, segmentation, and real-time personalization. We are building a multi-tenant data platform that application teams can build on top of, with clear contracts, SLOs, and guardrails. Our product and our Elasticsearch clusters are multi-tenant, and we run Elasticsearch on Kubernetes using Elastic Cloud on Kubernetes (ECK).

We’re looking for a Staff Software Engineer with a track record of operating Elasticsearch-backed data platforms in multi-tenant SaaS. You’ll be a hands-on IC who both designs distributed systems and acts as a platform “product owner” for app teams: understanding their needs, shaping the platform roadmap, and defining stable interfaces between product and data infrastructure.

How you will make an impact:

• Own and evolve core Data In Flight services (ingestion, user and event APIs, identity, system events) with a focus on reliability, performance, and cost.
• Lead the Elasticsearch strategy for our multi-tenant live user and event data: index and mapping design, shard strategy, and safeguards across shared clusters.
• Design and enforce platform contracts (APIs, data models, SLAs, and usage limits) that let product teams move quickly while keeping the data platform safe and scalable.
• Work across other data and application teams on initiatives such as Elasticsearch upgrades, guardrails, resharding, and event retention.
• Provide senior technical leadership during incidents and reviews, turning operational learnings into durable platform improvements.
• Mentor engineers on distributed systems, data modeling, and pragmatic use of Elasticsearch.

What you'll bring:

You likely have many of the experiences below, but not necessarily all of them:

• Hands-on Elasticsearch expertise in production:
• Supporting customer-facing features or platforms backed by ES
• Designing schemas and queries for high-cardinality, multi-tenant workloads
• Operating large clusters (capacity planning, scaling, incident response)
• Multi-tenant platform experience:
• Building shared data services used by multiple product teams
• Implementing rate limits, quotas, and noisy-neighbor protections
• Thinking in terms of contracts and SLOs, not one-off integrations
• Strong distributed systems background:
• JVM-based services (Scala/Java) and event-driven or streaming architectures
• Comfort with modern cloud infrastructure (AWS or similar), messaging, and caches
• Staff-level impact and collaboration:
• Leading cross-team projects from design through rollout
• Translating technical decisions into clear business and product trade-offs
• Clear written communication (RFCs, design docs, post-incident reviews)

Nice To Have:

• Experience with Scala and the Play framework or similar JVM stacks.
• Prior work on core user data platforms (identity, profile stores, event pipelines, or CDP-like systems).
• Exposure to FinOps / infra cost optimization in data-heavy systems.
• Experience in MarTech / AdTech or other high-volume, low-latency data domains.

Perks & Benefits:

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $156,00 - $242,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

What You’ll Do

The Sr Director of Product Management will be a thought leader who can drive strategy, innovation, and execution.We’re looking for someone with an entrepreneurial spirit, a creative problem-solver, and a strategic thinker who can take a bold approach to product development

Responsibilities:

Product Strategy & Vision

• Define and communicate a compelling product vision and multi-year strategy aligned to company goals.
• Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals.
• Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment.

Leadership & Team Development

• Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization.
• Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence.
• Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams.

Execution & Delivery

• Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue.
• Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes.
• Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making.

Customer & Market Insight

• Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop.
• Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies.
• Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities.
• Translate insights into clear product bets, hypotheses, and strategic investments.

Cross-Functional Alignment

• Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution.
• Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics.
• Ensure entire organization has clear visibility into product priorities and progress.

Business Impact & Measurement

• Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability).
• Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it.
• Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board.

The Role:

We are looking for a visionary and strategic Field CTO with a "learn-it-all" mindset to serve as a high-impact technical advisor for our most strategic prospects and customers. In this role, you will act as a peer to client executives, translating complex business transformations into scalable technical strategies. You will drive innovation by championing Process Intelligence ,Agentic AI and Enterprise Modernization, ensuring our technology aligns with the evolving needs of the global market.

The work you’ll do:

• Executive Advisory: Serve as a trusted advisor to C-level executives, aligning their long-term strategic goals with the Celonis technical vision.
• Strategic Architecture & Roadmap: Lead the overarching data, cloud, and innovation strategy for our largest global accounts, utilizing methodologies like Capability Mapping to identify high-value opportunities.
• Innovation Leadership: Architect "first-of-a-kind" solutions using emergent technologies like Agentic AI to solve complex enterprise challenges.
• Sales & Business Impact: Partner with Sales and Value Engineering driving revenue through new customer acquisition and strategic up-selling.
• Product Advocacy: Act as a critical feedback loop between our Product & Engineering teams and the market, ensuring the voice of the customer shapes our future offerings.
• Thought Leadership: Develop and deliver customer-facing position papers, assets, and presentations that establish our brand as a leader in architecture and innovation.

The qualifications you need:

• Experience: 15 to 20 years of relevant experience, ideally having served as a CTO at a consulting firm, as Field CTO at a software vendor, or Director/VP of Enterprise Architecture within a major corporation.
• Strategic Communication: Proven track record of presenting complex technical visions to C-suite stakeholders in a way that emphasizes business value.
• Modernization Expertise: Deep experience in Enterprise Modernization, EA Methodologies, and a robust understanding of Agentic AI.
• Technical Versatility: Ability to pivot from high-level architecture diagrams to hands-on demo.
• Technical Foundation: Excellent background in Data Architecture, API ecosystems, and cloud-native SaaS solutions like Salesforce and ServiceNow. 
• ERP/Domain: Strong knowledge of at least one ERP SAP or Oracle or in alternative strong domain expertise in high regulated industries like Financial Services.
• Education: MSc degree in Computer Science or an equivalent IT-related field.

Preferred:

• Tech Stack: Celonis, OCPM and Case Centric Data Pipelines.
• Certifications: TOGAF/Zachmann , AWS/Azure/GCP , and ESB/ETL certifications (e.g., Mulesoft, Informatica).
• Industry Breadth: Experience across at least two domains (e.g., Finance, Supply Chain) and two industries (e.g., Pharma, Banking, Aerospace)

Visa sponsorship is not offered for this role.

#LI-DB5

Technical Solution Owner – Inspire11

Elevens, as we call ourselves here, are curiously smart, purposefully scrappy, and dedicated to the highest standard of quality. By being true to ourselves and others, we create a respectful environment that enhances collaboration, drives growth through high expectations, and ensures alignment with our core values. Inspire11 is more than a modern business and technology consulting firm; we're a revolution. We work differently — and it shows. Every move we make is tied to measurable value, and our success aligns with our clients’ success. We partner to simplify the complex, solve sustainably, and stay ahead by continuously pushing our own thinking forward. Value creation isn't something we talk about — it's something we live, every day. 

At Inspire11, we're not just offering a job; we're providing a platform for you to transform the future. You'll feel right at home here if you think differently, build boldly, and lead with impact. We're a place where your unique perspective is valued, your boldness is celebrated, and your potential is unleashed. 

• Growth Through Challenge:  We hold ourselves to the highest standards of excellence and accountability. At Inspire11, we are committed to delivering exceptional results and empowering our employees to take ownership of their work and drive meaningful impact. You'll work alongside elite consultants who challenge you to expand your skills and think even more creatively. 

• The Autonomy to do Your Best Work: Here, outcomes matter more than outputs. It's about the value we create. You'll have the autonomy to shape your work, drive decisions, and make an impact—not just for our clients but for your growth. You'll be challenged to think strategically, anticipate needs, and solve problems. Bold thinking, creative approaches, and challenging conventional wisdom are part of our DNA. Our clients rely on us to lead them into what's next. 

• Diverse Perspectives Driving Innovative Solutions: We champion inclusivity and authenticity, knowing that diverse perspectives drive better solutions. You'll be encouraged to bring your whole self to work, knowing that's where true innovation happens. We also believe that doing great work should be fun. Our culture thrives on energy, camaraderie, and appreciating the unique contributions that make Inspire11 an amazing place. Our teams get energy from being the best they can be. 

 What you can expect in this role: 

• Lead and deliver complex technical solutions on time and within budget, managing programs and projects end-to-end in Agile environments.
• Drive product ideation, discovery, and co-development models to bring innovative solutions to market.
• Lead scoping, solution design, and estimation of technical work and define an actionable implementation plan. 
• Architect and plan solutions leveraging modern cloud, data, and digital technologies; ensure alignment to client goals and value realization.
• Manage team performance, delivery, and growth while fostering collaboration across functional and technical resources.
• Build and maintain trusted client relationships, proactively managing expectations, risks, and opportunities.
• Deliver clear, compelling communications and performance metrics that demonstrate business value and technical excellence.
• Leverage the latest automation capabilities to drive efficiencies across discovery and development activities. 

Tools for success: 

• 5+ years of experience leading technical delivery across custom software, data, analytics, or digital transformation programs.
• Proven ability to scope, estimate, and decompose work for delivery teams; experience in technical requirements capture, capacity planning, and Agile frameworks.
• Strong program/project management skills including budget oversight, risk management, and performance reporting.
• Ability to communicate business value of complex technical solutions to business stakeholders to inspire client confidence.
• Experience with cloud services foundations (AWS, Azure, GCP) and cloud solution architecture (nice to have).
• Comfortable supporting product ideation, rapid prototyping, and co-development operating models (nice to have).
• Strong communication, client management, problem solving, and people leadership skills. 

This role requires the willingness and ability to be onsite at the Inspire11 or client location depending on project needs to maximize in-person collaboration and build stronger relationships. 

Inspire11 is unable to sponsor employment visas at this time. Applicants must be legally authorized to work in the U.S. at the time of application and throughout the duration of employment. 

Inspire11’s Privacy Policy: https://www.inspire11.com/privacy-policy/  

U.S. Compensation & Benefits  

Compensation at Inspire11 
Inspire11 follows Title VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Illinois Human Rights Act, the Illinois Equal Wage Act, and the Illinois Equal Pay Act of 2003. We believe that people performing the same role at the same level, with similar levels of ability or experience, should be similarly compensated. We also believe that the most critical factors driving compensation should be an Eleven’s skill, experience, performance, responsibility, and effort. We may also consider an employee’s length of service, relevant education, training, or certification, and the requirements of a specific job. We may also consider whether the cost of living or competition for talent in specific markets requires adjustments in compensation for employees in those markets. Our goal is to fairly compensate all our Elevens based on these factors within the Company’s financial ability.   

Compensation may be increased or decreased at Inspire11’s discretion based on an employee’s performance reviews, market conditions, and the Company’s financial performance. Inspire11 will always notify an employee in writing before any change is made to their compensation.  

Bonuses 
We may allow employees in Sales, Recruiting, or Leadership to earn periodic bonuses based on sales, revenue, client-specific or practice-specific targets. These targets are communicated to each eligible employee via offer letter or annual update. All such target-based bonuses are calculated based on the Company and an individual’s periodic performance and will only be awarded if: (a) the employee is meeting performance expectations and is an employee in good standing of the Company; (b) the target is met; and (c) the Company’s current financial performance and market conditions permit the bonus to be paid out. All periodic bonuses are discretionary and are earned only when paid out.   

Each year, the Company will decide whether the Company’s financial performance, market performance, and business realities allow it to create an annual bonus pool. If the Company decides that annual bonuses may be awarded, then the Leadership Team will grant annual bonuses to employees in good standing based on the same factors discussed in the previous paragraph while also considering employees’ diligence, performance, expertise, skill, judgment, and experience. To be eligible to participate in this annual bonus pool, an employee must be hired by no later than October 1st of the preceding year. Annual bonuses and merit increases may be prorated based on hire date. Employees eligible for target-based periodic bonuses are not eligible to participate in the annual bonus pool.   

Options or Other Equity in Inspire11 
Inspire11 has a legacy program that allowed certain high-performing employees to purchase shares of the Company through an affiliate. The Company also has a newer program that grants options annually to high-performing employees based on their performance reviews, their managers’ recommendation, and leadership approval. These options have a vesting period associated with them.  

Benefits 
Full-time employees are eligible for the following contributory benefits, where premiums are partially paid by the Company and partially by the employee:   

• Medical insurance plans, 
• Dental insurance plans, and  
• Vision insurance plans.  

Full-time employees are eligible for the following benefits provided wholly by the Company:  

• Short-term disability, providing for a benefit of 60% of an employee’s salary up to a maximum of $2,000 per week for up to 11 weeks after a 7-day waiting period; 
• Long-term disability, providing for 60% of an employee’s salary up to a maximum of $10,000 per month for the time period from the 91st day after a qualifying event through the earlier of the end of the disability or age 67; 
• Life insurance, providing for a benefit of two times the employee’s annual salary, up to a maximum payout of $400,000;   
• A connectivity stipend of $325 annually; 
• Employee Assistance Program, providing for confidential counseling sessions, 24-hour crisis support, online peer support groups, skills training, behavioral health coaching, initial free legal consultations (and discounted rates on referred lawyers), online legal forms, assistance with eldercare and parenting services, among other things.  

Full-time employees are also eligible to participate in the Company’s 401(k) plan, which allows employees to contribute to a standard or Roth IRA. According to a vesting schedule, the Company matches 100% of employee contributions up to 3% of an employee’s salary.  

Depending on eligibility and their elections, full-time employees may also have access to certain tax-advantaged savings accounts set up through the Company, into which employees contribute withheld funds:   

• Flexible savings accounts
• Limited-purpose flexible savings accounts  
• Healthcare savings accounts
• Dependent care savings accounts  
• Commuter benefit accounts  

Paid Time Off and Leave 
Inspire11 grants all eligible employees any statutory leave required by federal, Illinois, or other applicable law, such as FMLA, bereavement, sick leave, emergency leave, jury duty or witness leave, and VESSA leave.   

In addition, Inspire11 has a self-managed paid time off policy (PTO) that does not set predetermined upper limits on the amount of PTO an employee may take. All PTO must be requested in advance and approved by the appropriate supervisor to ensure client work can continue. All full-time employees are expected to take a minimum of one week of PTO each year.   

Inspire11 offers paid parental leave to full-time employees who have been with the company for at least one year. Birthing parents are eligible for up to 12 weeks of paid parental leave, while non-birthing parents are eligible for up to 6 weeks. Short-term disability (STD) benefits are also provided following childbirth. When combined with PTO and STD, birthing parents may receive a total of 18–20 weeks of paid leave. Lastly, Inspire11 has eight paid holidays.  

Other Benefits 
Inspire11 also maintains other programs that provide additional benefits to employees, such as:   

• Impact to 11: a charitable giving matching program where, after being employed by Inspire11 for a year, employees may request that a qualifying charity receive up to $500 in matching donations each year. 
• Professional development benefits for qualifying employees: a program allowing for reimbursement of certain course materials and costs on a discretionary basis for employees who have been at Inspire11 for at least 6 months, with supervisor’s approval. 
• Regular gifts of Inspire11 clothes, office items, and swag.  

Disclaimer 
This document applies only to the United States and to Inspire11 LLC, not our worldwide partners.  

Inspire11 reserves the right to change the benefits offered to employees in accordance with applicable law based on business needs, market conditions, and financial stability. Before changing any benefits, Company will notify all employees of the change and will update this document.  

EEOC 
Inspire11 is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you need assistance or a reasonable accommodation during the application process, please contact us at hr@inspire11.com, or inform your recruiting partner.  

Critical Mass Group works with some of the most innovative, exciting brands in the food and beverage space. Our extensive expertise, strategic relationships and relentless execution in sales and distribution provides our unique brands the foundation and pathway for sustainable growth. Our team of experts build outstanding brands.

We're growing our team and hiring across the state of Texas!

The responsibilities for this position are as follows:

1. Job Summary:
   1. The Area Sales Manager is responsible for growing and managing sales of the Company’s brands at current and new retailers in their area.
2. Responsibilities and Duties:
   1. The Company will define the weekly sales route, which must be executed in strict
   2. Learn and understand the unique attributes, pricing, promotions, and route to market for the Company’s brands.
   3. Build and maintain relationships with accounts assigned to area by developing relationships with ‘gatekeepers’ and key stakeholders.
   4. Provide excellent sales/customer service to achieve account satisfaction with the Company’s products.
   5. Assure a high level of customer service by handling customer concerns and follow-up in a proactive manner via phone, email, and in person.
   6. Develop and maintain relationships with local distributors and their reps, motivating them to grow the Company’s brands within their networks.
   7. Participate in distributor kick offs, monthly meetings, and ride alongs to promote the company brands.
   8. Develop and maintain relationships with local brand reps including setting up and leading productive ride alongs.
   9. Use mobile electronic devices to accurately and timely compose and complete required forms and documents.
   10. Report back progress, successes and challenges to management in timely
   11. Solicit and obtain orders for incremental sales of the Company’s brands by meeting face-to-face with store decision makers. Sell in displays, additional SKUs, additional facings, cold box placement and create other opportunities to grow volume throughout the
   12. Survey assigned accounts to ensure that the Company’s products and POS are presented in a way to maximize customer sales and influence purchasing decisions of account owner/managers (including front-face products, properly labeled shelves, verifying that displays committed are on the floor and verifying correct pricing).
   13. Utilize data and information regarding opportunities for increased profits and margins, survey product and inventory to identify opportunities for additional sales, provide samples to promote new product launches to obtain sales, and take orders for products which are to be delivered by the assigned distributor’s normal route salesman/delivery person.
   14. Interact with owners/managers about displays and signage (interior + exterior) including confirming that all are current and Use discussions about displays as an opportunity to increase sales. Inform owner/managers of current promotions and remove expired promotional materials. Educate buyers and sales teams within stores to encourage brand awareness on the sales level, so that they may better educate customers.
   15. Conducting store audits with management to ensure merchandizing standards are adhered to and promotional programming is being executed.
   16. Demonstrate a passion for all of the Company’s
   17. Embrace our brand image and model the Company’s cultures, values, and behavior – always represents the Company in a positive and energetic manner!
3. Qualifications, Skills, and Education:
   1. The Area Sales Manager should be passionate about food and beverages. He or she considers themselves an independent thinker and doer, and some who loves to introduce friends to new things they’ve discovered, especially food and beverages.
   2. High school diploma or 1-2 years of successful sales experience with retail
   3. Established relationships and demonstrated success working with retail
   4. Working knowledge of financials used in the sales process such as costing, margin, profitability, promotional spending, and allowances.
   5. Passionate and results oriented individual who demonstrates persistence in the face of obstacles – ability to problem solve and innovate to succeed.
   6. Strong planning and organizational skills along with excellent interpersonal, written/oral communication, and presentation skills.
   7. Full competence with Microsoft Office (Excel, PowerPoint, and Word).
   8. Proven ability to work independently as well as
   9. Demonstrated ability to excel in a hands-on, fast paced entrepreneurial
   10. Highly adaptable and resourceful; proactive versus

Compensation is as follows: $50,000 annual base salary + $6,000 annual tax-free expense allowance + monthly bonus. Salary is set for all incoming Area Sales Managers.