What You'll Do

Tekmetric is looking for a Senior Director of Data Engineering; you'll drive the strategy, architecture, and execution of our data platform. In this role you’ll be focused on building the data foundations that power our product and fuel our AI/ML capabilities. This is a hands-on leadership role: you'll grow a small, talented team while staying close enough to the work to make architectural calls and push code when it counts.

• Own the data engineering roadmap, tightly coupled to Tekmetric's product vision and AI ambitions.
• Lead, mentor, and scale a high-performing data engineering team.
• Design and evolve our core data infrastructure on AWS, Apache Airflow, and Apache Spark.
• Build the pipelines and feature stores that feed directly into product features and AI/ML models.
• Partner with Product and Engineering to identify where data and AI can create step-change improvements in the customer experience.
• Design data architectures that support both analytical workloads and real-time, in-product data serving.
• Champion data quality, governance, and observability across the organization.

What You'll Bring

• 7–10 years in data engineering or data-focused software engineering, with 3+ years leading and developing engineers.
• Deep expertise with Apache Airflow, Apache Spark, and AWS data services (S3, Redshift, EMR, Bedrock, Lambda).
• Strong SQL and Python skills; Java or Scala a plus.
• Experience building data infrastructure that serves product features and AI/ML workloads — not just analytics and reporting.
• A builder's mindset: excited to grow a team from the ground up while still rolling up your sleeves.
• Equally comfortable in a product roadmap discussion and an architecture review.
• Thrives in fast-paced, high-growth environments where priorities evolve quickly.

What You’ll Do:

1. Own Positioning, Messaging, and Market Intelligence

This is the foundation everything else is built on. You will develop and maintain Tekmetric's positioning at the portfolio level and for each product we offer. Your work will set the tone for how we communicate with customers and the market.

• Build a deep understanding of our buyers through customer interviews, win-loss conversations, sales call analysis, and ongoing competitive research
• Define buyer personas at the product and segment level and ensure those insights inform positioning, messaging, and roadmap conversations
• Develop clear, differentiated positioning that answers "why Tekmetric, why now" for each product and for the portfolio as a whole
• Craft the messaging frameworks that every team draws from — built around the buyer's language, not ours
• Own the voice of the buyer at Tekmetric, ensuring market and customer insights continuously inform product, sales, and marketing decisions
• Build and maintain customer relationships that keep you close to what the market actually needs, not just what we think it needs

1. Lead Product Commercialization and Go-to-Market Orchestration

You will own how Tekmetric brings products and features to market – not just the launch plan, but the full commercial strategy behind it. You are the one who ensures that what we build reaches the shops most likely to buy it, with a story that lands.

• Develop integrated go-to-market plans for product launches covering positioning, messaging, pricing and packaging recommendations, sales enablement, and campaign support
• Partner with Product Management and leadership on pricing and packaging decisions across the portfolio
• Track adoption goals for new and existing products, identify barriers, and work with the right teams to address them
• Work with Demand Generation on campaigns that build awareness and drive pipeline
• Coordinate launch execution across Product, Sales, Marketing, and Customer Success so every team shows up with the same story at the same moment
• Work alongside our sales enablement leader to ensure playbooks, competitive positioning, and persona-specific messaging are accurate and accessible

1. Build the Product Marketing Function, Team, and System

This role starts with you. Over time you will build the team, the processes, and the infrastructure that allows product marketing to scale with Tekmetric. You will be accountable for ensuring that everything you build connects to business outcomes – pipeline quality, win rates, product adoption, expansion, and retention. That is how product marketing earns its seat at the table.

• Develop a charter that defines what product marketing owns, how it works with other teams, and how it will be measured and share it with leadership and key stakeholders
• Establish clear metrics that connect product marketing's work to revenue and growth, and report on progress regularly so the organization understands the impact of the function
• Design the processes and frameworks that make the function consistent and repeatable as it grows
• Hire and develop product marketers aligned to our product lines and go-to-market motions as the team expands
• Architect a product marketing system built for the world we are in – one that uses AI to synthesize market signals at scale, govern messaging across the organization, and enable every go-to-market team with the right story at the right moment

What You’ll Bring

• 10+ years of product marketing experience in B2B SaaS, with a track record of owning positioning, go-to-market strategy, and revenue enablement end to end. Vertical SaaS experience is a big plus.
• Proven ability to operate as both a strategic leader and a hands-on executor – as comfortable facilitating a positioning workshop as writing a sales playbook or analyzing win-loss data.
• Experience across both sales-led and product-led growth motions and the judgment to know which approach fits which product, segment, or stage of the customer journey
• Strong cross-functional leadership. You know how to build trust across product, sales, marketing, and customer success, and drive alignment without formal authority
• A commercial mindset. You think about your work in terms of pipeline, win rates, and revenue, not assets created or launches delivered
• Experience with pricing and packaging strategy in a multi-product SaaS environment
• Exceptional storytelling and communication skills. You can craft a narrative that makes the buyer the hero and make it hold up across every conversation, campaign, and channel
• Strong analytical skills and comfort with data. You use metrics to make decisions, not just report on them
• Curiosity about AI and how it is changing what product marketing can do. You are thinking about how to build a modern, scalable PMM function that uses technology to extend your team's reach
• Experience building in fast-moving, high-growth environments where the roadmap evolves and the market moves quickly.

Who You Are

The person we're looking for goes looking for the problem before they're asked. They don't wait for a brief, they bring a point of view.

You've built something from the ground up before – a function, a framework, a go-to-market motion and you know the difference between building it right and just getting it done. You want to get it right.

You're a strong communicator, but what sets you apart is that you earn trust through the work, not the presentation. You show up for your teammates, you keep the buyer's perspective in the room even when the conversation drifts inward, and you can make a complex idea land in a single sentence.

The path here isn't always clear. The roadmap changes. Priorities shift. You'll build structure around moving targets and that's the part that energizes you, not the part you tolerate.

What You’ll Do

Tekmetric is seeking a Senior Product Designer to shape and evolve our SaaS platform for auto repair shops. As part of a small, growing product organization, you will have meaningful influence on both the product and how it is built. You will lead experience strategy across key workflows, partner closely with Product and Engineering to drive discovery and solution direction, and take end-to-end ownership of design from problem framing through launch and iteration. Your work will directly impact how thousands of shops run their businesses every day.

You will be responsible for: 

• Building end-to-end user experiences
• Aiding in discovery phases and helping define product requirements
• Creating designs, prototypes and artifacts to facilitate user testing and apply learnings to designs
• Guiding the design team to develop a shared understanding and alignment of solutions that best fit our customer needs. 
• Assisting in onboarding new design team members,  providing them with insights, best practices, and shadowing opportunities.
• Collaborating with product management, engineering and business partners to build and iterate on customer facing products
• Working with other product designers and front-end engineering team to manage a design system used within the consumer product ecosystem
• Collaborating with engineering to ensure visual quality and finesse of the product and user experience
• Regularly soliciting feedback from your peers, including other product designers, product managers and teammates in your product team
• Championing cohesion and consistency in UX design that unites a growing family of products/features
• Being a strategic leader with a vision in how to implement experiences that represent the most customer-centric intersection between design, business and technology.
  
  

What You’ll Bring

• 7+ years of experience designing and shipping digital products, with recent experience designing enterprise SaaS products
• A portfolio of work that showcases your process and a range of fidelity levels along with finished design work. (A portfolio is required to be considered)
• Experience collaborating closely with a cross functional technology team including product managers, engineers, QA and business leadership
• Proficiency in Figma, building components, maintaining design systems and prototyping
• An understanding of modern front-end frameworks and grasp of current development philosophies / methodologies for building responsive web applications
• Experience with Storybook and documenting guidelines for using and implementing components

What You’ll Do

In Tekmetric’s high-growth organization, the Senior General Ledger Accountant role will provide vital support in multi-entity accounting and reporting.  You will own critical areas of the month-end close and general ledger, ensuring accuracy, scalability, and continuous improvement in a multi-entity SaaS environment. This role goes beyond execution, you will proactively identify issues, improve processes, and elevate how the team operates.  This role will report to the Head of Accounting.

 You will be responsible for:

Own & Elevate Month-End Close

• Take ownership of key components of the month-end close, ensuring timely, accurate, and audit-ready financials
• Proactively identify close bottlenecks and drive improvements to reduce cycle time and increase visibility
• Ensure proper cutoff, accruals, and completeness of financial data

Own General Ledger Integrity

• Maintain the integrity of the general ledger through detailed account analysis and review
• Reconcile complex accounts, including intercompany and subsidiary ledgers, ensuring accuracy and completeness
• Investigate and resolve discrepancies independently, escalating only when necessary

Drive Multi-Entity Accounting & Consolidations

• Manage multi-entity accounting, including intercompany transactions, eliminations, and consolidated reporting
• Ensure consistency in accounting treatment and accuracy across all entities

Own Accruals & Financial Accuracy

• Develop a deep understanding of business operations to ensure accurate accruals and financial reporting
• Take ownership of key accrual areas (prepaids, expenses, etc.) and ensure proper recognition and documentation

Partner & Provide Financial Insight

• Partner with FP&A to align financials with forecasts and explain variances through meaningful flux analysis
• Translate financial results into clear insights that support business decision-making

Drive Process Improvement & Systems Optimization

• Proactively identify inefficiencies and implement scalable process improvements
• Leverage NetSuite and FloQast to automate workflows, enhance reporting, and improve close visibility
• Help define and standardize processes as the company continues to scale

Support Audit & Strategic Initiatives

• Own preparation of audit support, including reconciliations and documentation
• Contribute to special projects such as M&A integrations, system implementations, and process redesign
  
  

What You’ll Bring

• Bachelor’s degree in Accounting or related field
• 5–8 years of progressive accounting experience with strong ownership of month-end close
• Strong understanding of US GAAP and financial statement flow
• Proven experience in multi-entity accounting and consolidations
• High attention to detail with the ability to manage multiple priorities and meet deadlines
• Self-starter mindset – able to operate independently, identify priorities, and drive work forward without direction
• Proactive approach to problem-solving with a focus on continuous improvement
• Ability to navigate ambiguity and bring structure to evolving processes
• Strong communication skills with the ability to partner cross-functionally
• Systems-oriented with a desire to get more out of tools and automate processes
• Advanced proficiency in NetSuite and Excel (lookups, pivots, data analysis, reconciliations

Required Experience:

• Proven experience owning and executing key portions of the month-end close
• Strong proficiency in NetSuite (GL, reporting, multi-entity environment, saved searches preferred)
• Experience with multi-entity accounting and consolidated financial reporting
• Deep understanding of accrual accounting, particularly in a SaaS environment (prepaids, deferred revenue, expenses)
• Advanced Excel skills (pivot tables, lookups, reconciliation templates, data analysis)
• Demonstrated ability to identify process gaps and implement improvements
• Experience with system integrations, automation, or workflow optimization
• Experience supporting audits with organized, audit-ready documentation

What You’ll Do

• Become a Tekmetric Product Expert 
• Provide detailed account walkthroughs and assist many new customers with implementation.
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Educate customers on Tekmetric capabilities, and best practices to simplify adoption and align expectations.
• Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership. 
• Ensure customers receive superior service.
• Collaborate with the sales, customer success, operations, support and engineering teams.
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers' business and operational objectives.
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Tekmetric. 
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
• Run and manage customer data migrations. 

This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression.

What You’ll Bring

• 1-2 years’ experience in Customer Onboarding or a customer facing function. 
• Project Management Skills 
• Track record of proactively resolving escalated client service issues while sharing insights with the organization.
• Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
• Ability to improve team processes and direction.
• Work closely with the Customer Success team to solve problems collaboratively.
• Bachelor’s degree Preferred

What You'll Do

As a Sales Development Manager at Tekmetric, you'll be at the center of our growth engine — building, scaling, and leading a world-class SDR team. This isn't a role for someone who wants to manage a steady-state team; it's for a people-first leader who thrives in ambiguity, makes decisions rooted in data, and has a genuine passion for developing talent.

In this role, you will:

• Own the pipeline math. Build and maintain a rigorous KPI framework that goes beyond activity metrics — modeling conversion rates, ramp timelines, and capacity planning so leadership always has a clear, data-driven view of what's coming down the funnel and why.
• Be the coach your team talks about years from now. Create a coaching culture grounded in individualized development plans, regular 1:1s, call reviews, and structured feedback loops. Move your SDRs beyond scripts and toward genuine discovery, objection fluency, and consultative outreach.
• Hire exceptionally well and ramp fast. Own the full talent lifecycle — sourcing, interviewing, selecting, and onboarding SDRs who are coachable, competitive, and aligned with our values. Build onboarding infrastructure that gets reps to quota faster with every iteration.
• Experiment like a scientist, document like an operator. In a hypergrowth environment, playbooks go stale fast. You'll continuously test new sequences, messaging angles, and outreach channels — then turn what works into structured, repeatable training that scales across the team.
• Set a high bar and hold it. Maintain a culture of accountability where quota is the floor, not the ceiling. Use data to identify performance gaps early, create individual improvement plans, and make courageous people decisions when necessary.
• Be a cross-functional force multiplier. Partner tightly with Marketing, Revenue Operations, Sales Enablement, and AE leadership to align on ICP targeting, messaging, handoff quality, and pipeline health — and bring insights back to your team in real time.
• Contribute to the broader revenue leadership conversation. Share what you're learning — what's working, what's breaking, what the data is telling you — so we grow smarter as an organization, not just faster.

What You'll Bring

• 3–5 years of total relevant experience, including 2–3 years as a high-performing SDR, BDR, or AE individual contributor and 2 years managing a new logo SDR team in a B2B SaaS environment. You know what great looks like because you've done it — and you've since proven you can replicate it through others.
• A data-driven management style. You're comfortable in a spreadsheet, fluent in CRM reporting, and confident building the metrics frameworks that help you lead with facts rather than intuition alone. Salesforce proficiency strongly preferred.
• Deep outbound expertise. You've built pipeline from scratch — cold, no brand awareness, no warm intros. You know how to build sequences, pressure-test messaging, and develop playbooks that actually hold up in the field.
• Exceptional coaching and people development skills. You invest in your team's growth as seriously as you invest in pipeline. You give direct, actionable feedback, you follow up, and you measure whether it landed.
• The resilience and adaptability hypergrowth demands. You're energized, not paralyzed, by a fast-changing environment. You can prioritize ruthlessly, context-switch fluidly, and help your team stay grounded when priorities shift.
• Strong cross-functional instincts. You know how to build trust with marketing, ops, and sales leadership — and how to advocate for your team without creating friction.
• A bias toward ownership. You don't wait to be told what's broken. You see it, you own it, you fix it — and you document what you learned.
• Experience managing distributed teams, with the ability to build connection, culture, and accountability across both remote and in-person environments.
  
  #LI-Remote

What You’ll Do
We are seeking a Senior Software Engineer with expertise in web scraping, data processing, and search technologies to help build a large-scale data ingestion and classification system. You will be responsible for extracting data from diverse sources (web pages, APIs, PDFs), cleaning and normalizing it, and building search capabilities using ElasticSearch/OpenSearch. You will work with Python, Scrapy, Airflow, Kubernetes, AWS, and Spark to create scalable, high-performance data pipelines.

• Build and design large scale, distributed crawling bots (perhaps AI agents) and infrastructure that operate in an adversarial environment aiming at low operational overhead
• Develop and maintain data pipelines to extract data from large volumes of web pages, documents, PDFs (OCR), and APIs.
• Help unify heterogeneous documents into a coherent data schema across varied source formats
• Preprocess and normalize raw data for downstream classification, ML/NLP, and search indexing.
• Build APIs to expose structured, classified data via ElasticSearch/OpenSearch.
• Collaborate with ML/NLP teams to integrate classification models into the pipeline.
• Automate workflows using Apache Airflow and deploy solutions in Kubernetes on AWS.
• Optimize and scale data pipelines using Spark (EMR) for processing large datasets.

What You’ll Bring

• 5+ years of experience in Python with building crawling/scraping solutions at scale.
• Experience working with APIs (REST), PDF processing (OCR, Tesseract, PyMuPDF etc.).
• Proficiency in data processing & search technologies (ElasticSearch/OpenSearch, NoSQL/SQL databases).
• Hands-on experience with Airflow and Spark (EMR) or similar distributed systems.
• Strong problem-solving skills in handling anti-scraping mechanisms and data scaling challenges.
• Hands-on experience with AWS or GCP.

Nice to Have

• Familiarity with NLP and Machine Learning (a plus but not required).
• Experience with LLMs, NLP models, or ML frameworks (e.g., Hugging Face, spaCy, TensorFlow, PyTorch).
• Prior experience in automated document classification.
• Experience working in high-scale, production environments with petabytes of data.
• Hands-on experience with Kubernetes.

We are considering candidates in Ohio, Kentucky, Indiana, or Tennessee for this role based on territory needs.

What You’ll Do

We are looking for strategic thinking candidates who can recognize opportunities and turn them into high-value partnerships.

Our Partner Managers will work with some of the most established players in the automotive industry to form and strengthen partner relationships with Tekmetric. Success in this role requires a creative selling mentality, as significant time will be spent working with partner leaders to devise and execute new ways to work with our partners to generate new revenue opportunities.

Your Responsibilities:

• Directly manage and nurture an established partnership to enable our partners’ success, increase theirs - and their customers’ - adoption of Tekmetric, strengthen our relationship, and execute on our overall sales strategy
• Evaluate the strategic and economic impact of potential opportunities with the partners and prioritize your efforts based on impact
• Run point on all aspects of deal execution, from deal structuring to negotiating and legal contracting
• Collaborate internally with key stakeholders including marketing, sales, product, and more
• Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
• Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models

This is an exciting and rewarding role for a strategic sales mind looking to help Tekmetic expand our reach further into the industry we love.

What You’ll Bring

• A consistent track record as a top performer, meeting and exceeding lead generation and sales objectives
• 2+ years partner sales experience preferred
• 5+ years on the service side of the automotive industry preferred
• Analytical ability to drive strong commercial outcomes for both Tekmetric and our partners
• A high level of energy, creativity, enthusiasm, initiative, commitment, and professionalism 
• A strong aptitude for quickly building rapport with prospects 
• A self-starter attitude with solid organizational, logistical and planning skills 
• Ability and flexibility to travel frequently 
• Previous SaaS experience preferred 
• Previous experience successfully presenting to smaller audiences preferred

If you are local to Houston, TX this role has a 3 day per week onsite requirement in our Houston office (Tuesday-Thursday 8am-5pm CST).

What You’ll Do 

• Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
• Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
• Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
• Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
• Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
• Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
• Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
• Consistently meet or exceed performance goals that help us deliver best-in-class support.
• Jump in to support teammates when needed — we grow stronger together.

This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression. 

What You’ll Bring 

• A minimum of 1 year of experience in a customer-facing role across any industry (e.g., SaaS, hospitality, retail, or service environments)
• Demonstrates high empathy and energy, with a naturally outgoing, customer-centric (hospitality-driven) personality
• Technically curious and forward-thinking, with strong organization and excellent verbal and written communication skills
• Familiarity with basic financial and accounting concepts, with a general business mindset
• Strong empathy for customers AND passion for growth 
• Great interpersonal skills with a problem-solver mentality 
• A high level of energy, drive, enthusiasm, initiative, commitment, integrity and professionalism
• A strong aptitude for quickly building rapport with customers
• A self-starter attitude with solid organizational skills and attention to detail 
• Demonstrated ability to quickly learn and navigate new software and tools
• Background in team sports, college athletics, or other high-performance team settings is a plus
• You balance independent work with a strong presence during in-person collaboration days

What You'll Do

As a Manager of Product Support,  you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and dynamic leader, you will combine business acumen, executive presence, and leadership skills with a pursuit of quality and delivery excellence. You know what it takes to provide world-class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates). 

You will be responsible for:

• Maintaining best in class SLA’s for customer support communication channels, including phone, chat, and email
• Establishing quarterly strategy and corresponding KPIs, prioritizing work, and monitoring team performance
• Driving operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score), and with fewer resources.
• Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships. 
• Gathering results, analysis, quality control metrics, client feedback, questions, audit results, and other forms of output in order to monitor, manage, and implement additional training and support services as required to ensure the highest quality of services to the customer. 
• Working collaboratively with internal stakeholders such as product, sales, and other departments, along with external partners, to build customer success programs for new product offerings.
• Partnering cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget.
• Leading collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved

What You’ll Bring

• 3+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment. 
• Expertise in customer service operations, processes, and infrastructure in support. 
• Experience in addressing customer needs by leveraging AI tools.
• Ability to gain a deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. 
• Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction. 
• Experience successfully recruiting, building, training, and promoting world-class teammates.
• Excellent collaboration skills and team focus.
• Zendesk experience is a plus.
• Candidates must be local to Provo/Lehi area and open to working a Hybrid model in the future. 

The  Account Executive (TMS)  is responsible for driving adoption and revenue growth of Tekmetric’s marketing solution within our existing customer base.

This is an inbound-led expansion role focused on engaging current Tekmetric customers, understanding their growth goals, and positioning TMS as the next step in helping them attract, retain, and re-engage their customers.

Tekmetric Marketing enables shops to drive repeat business through tools like online booking, automated reminders, campaigns, review generation, and follow-ups — all within the same platform they already use.

You will own a consultative sales motion across inbound interest, customer outreach, and lifecycle expansion — helping shops unlock additional value and measurable ROI from their Tekmetric investment.

What You’ll Do

• Drive adoption and revenue growth for Tekmetric Marketing (TMS) within the existing customer base
• Run 6–8 product demos per day, owning the sales cycle from discovery through close
• Manage an inbound-led pipeline while proactively engaging customers with strong expansion signals
• Conduct discovery to understand shop owners’ growth goals, customer acquisition strategies, and retention challenges
• Clearly communicate product value and demonstrate TMS capabilities including campaigns, reminders, review generation, and online booking
• Maintain a clean, high-quality pipeline, prioritizing deals likely to close within 1–2 weeks and disqualifying quickly when there is not a strong fit
• Execute a repeatable, structured sales process designed for speed and efficiency
• Collaborate with Customer Success, Marketing, and Product teams while maintaining accurate pipeline management in Salesforce

What You’ll Bring

• 2–5+ years of inside sales or Account Executive experience in B2B SaaS or high-velocity sales environments
• Experience managing high-volume pipelines and short sales cycles
• Strong discovery and consultative selling skills with the ability to uncover real business challenges
• Comfortable running multiple demos or sales conversations daily with small business owners
• Ability to translate product capabilities into clear business outcomes and ROI
• Strong communication, presentation, and storytelling skills
• Highly organized and disciplined, with the ability to manage a full calendar and maintain CRM hygiene
• Coachability and ownership mindset, with a willingness to implement feedback quickly

What You’ll Do

Our Sales Development Representatives will partner with our sales team to implement sales and pipeline-building strategies. This role plays an integral part in driving the growth of our customer base and revenue through generating qualified leads.

You will be responsible for:

• Lead generation through target account selling and outbound cold calling.
• Serving as the liaison for potential customers as they interact with different sales roles on their buying journey (i.e. booking demos, demo reminders, follow-ups after demo, etc…) 
• Building out and refining information about leads in a CRM, to assist in lead qualification 
• Providing useful details to the sales team so they can deliver a tailored demo experience
• Collaborating and keeping active lines of communication with other sales team roles that play a part in the customer journey.
• Ensuring all potential customers receive exceptional service from start to finish
• Helping coach and provide light training to new Sales Development Representatives as we grow

This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in sales! There are many opportunities for career development and progression – with successful SDRs becoming Account Executives as well as opening up opportunities for additional advancement within our sales organization.

What You’ll Bring

• 1-3 years of work experience (Sales and/or SaaS experience, a plus)
• Experience with following defined processes using a CRM (Salesforce, a plus)
• Innate interest in startups, sales, and technology, with a strong desire to be a top performer
• Strong interpersonal skills and friendly professional demeanor on the phone
• Strong organizational and time management skills
• An honest and genuine approach to helping potential customers
• Strong desire to grow personally and professionally in Sales
  
• Ability to succeed in a sales quota environment 
• Candidates in the eastern or central time zone preferred 
  
  

What You'll Do

As a Manager of Product Support,  you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and dynamic leader, you will combine business acumen, executive presence, and leadership skills with a pursuit of quality and delivery excellence. You know what it takes to provide world-class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates). 

You will be responsible for:

• Maintaining best in class SLA’s for customer support communication channels, including phone, chat, and email
• Establishing quarterly strategy and corresponding KPIs, prioritizing work, and monitoring team performance
• Driving operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score), and with fewer resources.
• Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships. 
• Gathering results, analysis, quality control metrics, client feedback, questions, audit results, and other forms of output in order to monitor, manage, and implement additional training and support services as required to ensure the highest quality of services to the customer. 
• Working collaboratively with internal stakeholders such as product, sales, and other departments, along with external partners, to build customer success programs for new product offerings.
• Partnering cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget.
• Leading collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved

What You’ll Bring

• 3+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment. 
• Expertise in customer service operations, processes, and infrastructure in support. 
• Experience in addressing customer needs by leveraging AI tools.
• Ability to gain a deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. 
• Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction. 
• Experience successfully recruiting, building, training, and promoting world-class teammates.
• Excellent collaboration skills and team focus.
• Zendesk experience is a plus.
• Candidates must be local to Houston; this is a hybrid work model with 3 days a week in the office. 

What You’ll Do

As the Manager of Customer Success for our SMB and Mid-Market segments, your primary mission is to build a high-performing engine of Customer Success Managers. You won't just be managing a team; you will be the lead architect of their growth and the guardian of our customer experience.

While you may jump in to support critical escalations, your "player" days are focused on leadership-led growth. You will coach your team to move beyond reactive support and into proactive, consultative partnerships. You will bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market), ensuring every CSM has the tools, skills, and mindset to drive world-class retention.

Leadership & People Development

• Segmented Coaching: Lead a multi-segment  team of CSMs by tailoring coaching styles to the segment: driving high-efficiency tactics for SMB and complex, multi-threaded relationship mapping for Mid-Market.
• Talent Acquisition: Own the full lifecycle of hiring—attracting, interviewing, and onboarding top-tier CSM talent to stay ahead of company growth.
• Performance Management: Set clear KPIs and hold the team accountable for Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Customer Results, and Customer Satisfaction. 

Operational Excellence & Scaling

• Dual-Motion Strategy: Refine the "high-volume" SMB engine to ensure rapid customer results within the first 6 months, while simultaneously building the "high-touch" playbook for multi-location Mid-Market accounts.
• Process Architecture: Design and optimize "Success Playbooks," including automated health triggers for SMB and proactive value-delivery frameworks for MM, ensuring we scale without losing the human touch.
• Data-Driven Voice of Customer: Serve as the primary translator for the customer base; synthesize feedback from thousands of accounts into actionable insights for the Product and Engineering teams to reduce friction.

Cross-Functional Partnership

• Sales Alignment: Partner with Account Executives to ensure a seamless handoff from "Closed-Won" to First Results
• Technical Advocacy: Work closely with Support and Engineering to unblock technical hurdles that impact the broader SMB/MM segments.

What You’ll Bring

• The Experience: 5+ years in B2B SaaS Customer Success, with at least 2+ years of direct people management experience.
• Segment Mastery: Proven track record of managing high-velocity motions (100+ accounts per CSM) while simultaneously guiding teams through complex, multi-location Mid-Market renewals.
• The Coach's Mindset: You have a proven track record of coaching CSMs and leveling them up into high-performers. You take more pride in your team's promotions than your own.
• Data-Driven Leadership: You are comfortable living in a CS Platform (Vitally) and using data to identify health trends before they become churn problems.
• SMB/MM Fluency: You understand the unique challenge of managing a large volume of customers and know how to prioritize effort based on ROI and risk.
• Agility: You can pivot from a high-level strategic meeting about segment retention to a "shadowing" session where you listen to a CSM’s call and provide real-time feedback.
• Communication: Exceptional ability to translate complex product value into simple, relatable outcomes for business owners and stakeholders.
• The "First 6 Months" Gameplan: Deep understanding of the Time-to-First-Value (TTFV) framework; you have successfully built onboarding or engagement flows that drive rapid product adoption.

What You’ll Do

Tekmetric is the industry's leading platform for auto repair shops and we're growing fast. We're building a world-class acquisition engine to match, and we need a Senior Director, Growth Acquisition to own it.

This is the person who sets the strategic direction for how we grow digitally — across paid media, organic search, AI-driven visibility, and our website as a primary revenue driver. You'll hold full accountability for pipeline outcomes, build the systems that make growth repeatable, and develop the team that sustains it. 

If you think in systems, live in the data, and are ready to own the number, this one's for you.

Run High-Performance Paid Media

• Own paid search + paid social strategy, execution, optimization, and reporting.

• Manage our performance marketing agency to ensure top-tier productivity and ROI.

• Oversee multi-million-dollar budgets with precision, balancing volume, quality, and efficiency.

• Run continuous experimentation across targeting, bidding, creative, and landing experiences.

• Ensure paid media strategy is tightly integrated with acquisition, lifecycle, and expansion motions.

SEO & AI-Driven Search Visibility

• Scale organic growth across traditional search and emerging AI/LLM discovery channels.

• Build a durable, AI-accelerated content engine that captures high-intent demand.

• Execute across SEO fundamentals: technical health, content structure, on-page optimization, and search-friendly UX.

• Continuously evolve strategy based on how buyers search, discover, and evaluate — including in AI-native environments

Website & Conversion Performance

• Own Tekmetric.com as a revenue-driving product built for conversion, clarity, and discoverability.

• Improve visitor → lead → SQL conversion rates across all entry points.

• Build and optimize landing pages aligned to campaigns, segments, and the full customer journey.

• Establish a rigorous, always-on testing roadmap across pages, flows, and messaging.

• Partner with Brand, Product Marketing, and Product to ensure unified messaging and positioning across the site.

AI-Enabled Growth Operations

• Leverage AI tools to accelerate content creation, testing velocity, and optimization at scale.

• Build systems that enable rapid iteration without adding headcount.

• Identify opportunities where AI can replace manual work and increase output quality and speed.

• Foster a team culture of experimentation, AI adoption, and operational excellence.

Analytics, Forecasting & Funnel Visibility

• Build dashboards and forecasting models to predict volume, quality, and cost efficiency.

• Partner with RevOps on attribution and funnel visibility.

• Monitor performance daily to spot trends early and make rapid, high-quality decisions.

• Translate performance data into strategic decisions across paid, organic, and web channels.

Team & Function Leadership

• Manage and develop a small, high-performing team across performance marketing and web.

• Set clear priorities, workflows, and growth paths as the acquisition engine scales.

• Operate as a senior peer and strategic partner to Demand Gen, Product, Sales, Finance and RevOps.

What You’ll Bring

• 10-12+ years in growth, performance marketing, or digital acquisition roles in SaaS or high-growth tech — with meaningful time at the Director level or above.

• Proven track record of scaling inbound pipelines and managing multi-million-dollar paid media programs with direct pipeline accountability.

• Deep experience across SEO — technical, content, and on-page — and a sophisticated understanding of how AI is reshaping search behavior and discovery.

• Demonstrated ability to own a website as a revenue-driving product, not a marketing asset.

• Strong analytical and forecasting instincts: you build the model, own the number, and explain the delta.

• Experience building and developing a team — hiring, structuring, and elevating the people around you.

• Comfort operating at a senior level: peer relationships with Demand Gen, RevOps, Finance and Product; executive-facing communication; high-stakes decisions under uncertainty.

• Bonus: Experience with PLG or hybrid sales + inbound motions, familiarity with AEO strategies and LLM-driven discovery, Background in vertical SaaS or SMB markets.

What You’ll Do

As a Bilingual (English/Spanish) Payments Account Executive, you will be responsible for driving revenue growth by selling Tekmerchant’s integrated payment solutions to new and existing customers. You will act as a trusted advisor, working closely with automotive repair shops to optimize their payment processing and enhance their overall business operations. This role requires a strong ability to prospect, close deals, and manage relationships while ensuring an exceptional customer experience.  

You will be accountable for key performance metrics, including revenue targets, close rates, pipeline management, and customer retention. You will leverage your expertise in integrated payments to effectively communicate value, overcome objections, and drive the adoption of our payment solutions.

Responsibilities

Sales & Revenue Growth

• Prospect & Close: Manage the full sales cycle, from prospecting to closing, focusing on exceeding revenue and quota goals.
• Pipeline Management: Maintain a strong, healthy pipeline of opportunities, ensuring consistent deal flow.
• Quota Attainment: Meet or exceed monthly, quarterly, and annual sales goals.
• Negotiation & Closing: Effectively negotiate pricing and contract terms to maximize profitability.

Customer Acquisition & Account Management

• Lead Qualification: Engage inbound and outbound leads, identifying key decision-makers and business needs.
• Customer Consultation: Educate prospects on the benefits of Tekmetric Payments’ solutions, conducting product demos and presentations.
• Retention & Expansion: Proactively manage accounts post-sale, ensuring high customer satisfaction and identifying expansion opportunities.
• Cross-Functional Collaboration: Work closely with internal teams (Customer Success, Onboarding, Product, and Marketing) to ensure seamless implementation and ongoing support.

Market Expertise & Industry Engagement

• Payments Expertise: Stay informed on industry trends, pricing models, and the competitive landscape within payments and SaaS.
• Statement Analysis: Analyze customer processing statements to present savings and efficiency gains.
• Trade Show & Event Engagement: Attend and represent Tekmerchant annually at 5-10 industry events, networking and prospecting for new business.

What You’ll Bring

Required:

• Proven Sales Success: Minimum 4 years of B2B payments sales experience with a track record exceeding quota.
• Minimum 4  years of experience in cold calling, in-person prospecting, and lead generation for SMB merchant accounts.
• Payments Knowledge: Deep understanding of integrated payments, merchant processing, and interchange pricing.
• Sales Execution: Experience managing full-cycle sales, from prospecting to closing, with 40+ deals per month.
• Statement Analysis: Ability to read and interpret credit card processing statements.
• CRM Proficiency: Experience managing pipeline and sales activity in Salesforce.
• Professional Spanish fluency required 

Preferred:

• Automotive Industry Experience: Familiarity with selling to or working within the auto repair industry.
• Tech-Savvy: Experience using GSuite, Slack, and payment processing platforms such as Stripe.
• Event & Trade Show Sales: Ability to represent the company and generate leads at industry trade shows

What You’ll Do

As the Customer Education Manager, you will be the bridge between our educational vision and the technology that delivers it. Reporting to the Manager of Customer Training,  you will play a pivotal role in the first half of this year as we roll out our brand-new Learning Management System (LMS).

You aren't just a creator; you are a systems thinker. You will help implement, manage, and optimize our LMS while simultaneously developing high-impact e-learning content for our customers and internal stakeholders (Tek U). This is a highly adaptive role perfect for someone who loves to alternate between the "creative" brain of content design and the "analytical" brain of systems administration.

In this role, you will:

LMS Administration & Support

• Implementation Support: Provide tactical assistance during the setup and rollout of the new LMS, including testing features and uploading initial data.
• System Maintenance: Handle day-to-day administrative tasks within the LMS, such as managing user access, organizing course catalogs, and ensuring the platform remains organized.
• Technical Troubleshooting: Assist customers and internal stakeholders (Tek U) with platform-related issues, ensuring technology hurdles are resolved quickly.
• Data Retrieval: Support leadership by pulling specific data sets and reports from the LMS for analysis.

Content Creation & Maintenance

• E-learning Development: Build e-learning modules and digital courses based on established instructional goals.
• Multimedia Support: Help code, program, and integrate multimedia elements (video, audio, graphics) into the learning experience.
• Content Refresh: Proactively update existing videos and other collateral to ensure all training materials accurately reflect the current Tekmetric product.
• Cross-Functional Collaboration: Work alongside the training team to maintain the video resource library and credentialing programs.

What You’ll Bring

• Experience: 5+ years of experience with at least 2+ years in a SaaS environment within Customer Education, L&D, or Sales Ops.
• Systems Fluency: Previous experience managing or implementing an LMS (e.g., Skilljar, Docebo, Intellum, Thought Industries) is highly preferred.
• Technical Aptitude: Ability to troubleshoot software integrations and a "power user" mentality when learning new platforms.
• Content Flair: Proficiency with e-learning authoring tools (Articulate Rise/Storyline, Camtasia, etc.) and a keen eye for user-centered design.
• Analytical Mindset: Comfortable working with data to tell a story about how our customers are learning.
• Soft Skills: A self-starter attitude with the flexibility to shift from "admin mode" to "creative mode" daily.

What You’ll Do

The Sr Director of Product Management will be a thought leader who can drive strategy, innovation, and execution.We’re looking for someone with an entrepreneurial spirit, a creative problem-solver, and a strategic thinker who can take a bold approach to product development

Responsibilities:

Product Strategy & Vision

• Define and communicate a compelling product vision and multi-year strategy aligned to company goals.
• Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals.
• Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment.

Leadership & Team Development

• Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization.
• Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence.
• Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams.

Execution & Delivery

• Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue.
• Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes.
• Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making.

Customer & Market Insight

• Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop.
• Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies.
• Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities.
• Translate insights into clear product bets, hypotheses, and strategic investments.

Cross-Functional Alignment

• Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution.
• Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics.
• Ensure entire organization has clear visibility into product priorities and progress.

Business Impact & Measurement

• Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability).
• Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it.
• Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board.

What You’ll Do

The Senior Product Operations Manager will be the strategic and analytical operator to shape how product initiatives are brought to life and measured across Tekmetric.

Responsibilities

Insights & Analytics

• Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities.
• Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs.
• Build frameworks and reporting that show how product outcomes connect to business outcomes (retention, revenue, unit economics, customer satisfaction, etc.).
• Translate data into compelling narratives for executive reviews, board decks, and product planning cycles.

Enablement & Data Democratization

• Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights.
• Train stakeholders on how to interpret and leverage product data to make better decisions.
• Standardize reporting practices across product teams, ensuring consistency and clarity.

Data Infrastructure & Management

• Own and evolve the product analytics stack (e.g., Looker, Amplitude, Mixpanel, Snowflake) to ensure metrics are reliable, accessible, and aligned with business goals.
• Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product.
• Ensure data accuracy, completeness, and consistency to support strategic product decisions.
• Build and maintain core product metrics, dashboards, and self-service data models.

What You’ll Bring

• 5–8+ years in Product Operations, Product Analytics, Business Intelligence, Data Product Management, or related roles.
• Proven experience building or scaling a product analytics ecosystem.
• Track record of translating complex data into actionable recommendations for product and business leaders.
• Experience working in SaaS or platform products is strongly preferred.
• Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred).
• Deep understanding of data modeling, event analytics, KPIs, and instrumentation.
• Excellent communicator who can simplify complex information and influence without authority.
• Highly organized, process-oriented, and capable of driving cross-functional alignment.
• Strategic thinker who can zoom out to see the big picture while also diving into the details.

What You’ll Do

• Design and implement scalable infrastructure: Architect and maintain reliable, scalable, and secure cloud infrastructure that supports positive user experiences and measurable business growth.
• Monitor and optimize system performance: Develop and maintain monitoring, alerting, and incident response practices to ensure system reliability and performance at scale.
• Automate everything: Create automated pipelines for deployment, testing, and infrastructure management to improve speed, consistency, and reliability across the organization.
• Ensure high availability and disaster recovery: Implement and manage solutions for backup, disaster recovery, and failover processes to ensure business continuity.
• Security and compliance: Apply best practices in security, monitoring, and compliance, ensuring that systems meet necessary requirements and regulations.
• Collaboration: Work cross-functionally with development, data, product, and QA teams to improve application reliability and scalability.
• Leadership and mentorship: Provide technical leadership, mentorship, and guidance to junior DevOps team members, fostering a culture of continuous learning and improvement.

What You’ll Bring

• Experience: 5+ years of experience in DevOps, Site Reliability Engineering (SRE), or a related field, with deep knowledge of cloud environments (preferably AWS or GCP.).
• Cloud Infrastructure: Hands-on experience with AWS (or similar cloud providers) and infrastructure as code (Terraform, etc.).
• Automation: Strong experience in automation tools
• Containerization: Expertise in working with containerized environments like Docker and orchestration tools such as Kubernetes.
• Monitoring and Logging: Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack).
• Scripting: Proficiency in scripting languages like Python, Bash, or similar.
• CI/CD pipelines: Experience with designing and optimizing Continuous Integration and Continuous Deployment (CI/CD) pipelines.
• Collaboration and Communication: Strong communication skills and ability to work cross-functionally, solving complex technical challenges in a collaborative manner.
• Problem-solving mindset: Ability to troubleshoot and resolve critical issues in high-pressure environments, maintaining composure and professionalism.

Bonus Points:

• Experience with Infrastructure as Code tools like Terraform.
• Familiarity with monitoring tools like Prometheus, Grafana, or the ELK stack.
• Exposure to compliance and security best practices in cloud environments.
• Experience coding in one or multiple programming languages such as Go, Java, Javascript.

What You’ll Do

Tekmetric is looking for a Senior Software Engineer (Backend) to take part in the full development lifecycle, from ideation and brainstorming, to implementation and testing. You will build a strong relationship with Product and Design teams and ensure our vision and goals are aligned. You will take abstract problems and interactively distill and build scalable, sustainable, and performant solutions. Our ideal candidate has experience in Java, Spring, and MySQL. Experience with Javascript and React is a plus

You will be responsible for: 

• Design and implement scalable services and applications that enable positive user experiences and measurable business growth
• Provide implementation estimates and evaluations of different solutions
• Collaborate with and across agile teams to design, develop, test, and support technical solutions 
• Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design
• Manage the end-to-end life cycle on the development of new features
• Provide technical leadership, mentorship and growth to junior team members as we scale

What You’ll Bring

• You have 5+ years software engineering experience
• You have experience with Java and SQL databases (2+ years)
• You enjoy working in fast moving and dynamic environments
• You have high standards and a strong work ethic 
• You have strong product sense and communication skills
• You have experience working cross-functionally and can work within ambiguity
• You enjoy bringing innovation and impact to customers

Bonus Points:

• Experience with React
• Experience with AWS 

Please Note:

• We are only hiring remote engineers located in Eastern, Central and Mountain Time Zones within the US
• We are hiring contractors located in the EU