We are ShipMonk, and we provide logistics services in order fulfillment. Our main business is in the USA, but our modern platform is built by the Product Development team in Prague.

Here at ShipMonk, we process up to 100,000 orders per day in our peak season. Our book of business has more than 1,500 clients which are small and medium e-shops, mostly based in the US. We offer the ShipMonk platform as the solution for the whole process.  It covers everything from stocking the items to shipping the ready packages to all corners of the world!

🎯 1. ROLE MISSION

We seek a High-Execution Data Engineer to be the lead architect and primary builder of the Merchant Data Catalogue (MDC). This "Builder-Architect" role requires designing, coding, building, and maintaining the infrastructure to transform complex 3PL logistics data into a single, standardized, client-ready data product. Moving beyond fragmented backend data, you will model it into a clean, unified "Merchant-Standard" format. This standardized data directly enables customers to easily calculate and output key e-commerce KPIs, such as drilling down on a 15% shipping cost increase. The MDC is critical as the foundation for our AI insights platform and all future data tooling for our thousands of merchants.

🏗️ 2. THE HANDS-ON CORE RESPONSIBILITIES

• End-to-End Development: Directly build, test, and deploy the ETL/ELT pipelines that feed the Merchant Data Catalogue.
• MDC Management & Oversight: Take full ownership of the MDC lifecycle—from schema design to ongoing performance tuning and maintenance.
• Standardization & Modeling: Get hands-on with SQL and Python to model fragmented backend data into a clean, unified "Merchant-Standard" format.
• Data Contract Enforcement: Code and implement automated checks (Data Contracts) to ensure backend changes never break the client-facing data layer.
• Maintenance & Support: Proactively monitor the health of the MDC. You are the first line of defense for troubleshooting data discrepancies or performance lags.
• Tooling & Automation: Develop internal tooling to automate documentation and data quality reporting for our merchants.
• Data Mining & Insight Modeling: Identify business problems (e.g., "Are you putting inventory in the wrong warehouse?") and construct the underlying data models within the MDC to provide actionable answers via our tooling and customer interfaces.

🛠️ 3. SKILLS & TECHNICAL REQUIREMENTS

• Hands-on Engineering: Expert-level proficiency in Python and SQL. You should be comfortable refactoring complex queries and building scalable data apps.
• Modern Data Stack: Practical experience with dbt, Airflow, Snowflake, and CI/CD workflows for data.
• Data Architecture: Strong ability to design Star Schemas and wide-table formats specifically for high-concurrency client access.
• Reliability Engineering: Experience with data testing frameworks (e.g., Great Expectations, dbt-tests) to ensure "Standard & Robust" delivery.
• Documentation: Ability to write clean, developer-facing and client-facing documentation (Data Dictionaries).

🏆 4. KEY RESULTS (What Success Looks Like)

• KR 1 (Reliability): Achieve 99.9% uptime and delivery of the MDC, meeting all client-facing Data SLAs.
• KR 2 (Business Value/Upsell): Enable the development of analytics features, AI insights, and drill-down dashboards that are 100% based on the Merchant Data Catalog, directly contributing to upsell and technology revenue.
• KR 3 (Insight Foundation): Successfully construct the underlying data models within the MDC to support three high-leverage 2026 Strategic Problems (e.g., Inventory Placement, B2B Planning Accuracy).
• KR 4 (Data Quality/Trust): Implement and enforce Data Contracts for 100% of core client-facing data fields, resulting in a 50% decrease in Merchant Success Manager (MSM) escalations related to data discrepancies.
• KR 5 (Customer Insight Loop): Implement a formal feedback loop to capture and translate merchant/business-user feedback into 3 major quarterly data model improvements within the MDC.
• KR 6 (Internal Adoption): Achieve 90% adoption of all new MDC-based insight models by Merchant Success Managers (MSMs) for weekly client consultations, solidifying the MDC as the trusted single source of truth.

📈 5. DESIRED EXPERIENCE

• 4+ years of hands-on experience in Data Engineering or Backend Engineering.
• Proven track record of building data products from scratch—not just maintaining existing ones.
• Experience working in a 3PL, Logistics, or Fintech environment where data accuracy is mission-critical.
• A "lead-by-doing" mentality: you are as comfortable in a high-level design sprint as you are in a deep-dive debugging session.
• Experience working directly with business users and leveraging customer feedback to drive iterative improvements in data models and products.

🚀 JOIN THE SHIPMONK CREW

We are looking for a highly business-focused Data Engineer who will act as a Data Product Manager for the Merchant Data Catalog. This role's purpose is to accelerate our business by synthesizing user inputs and customer feedback into data models that drive strategic value for our thousands of merchants.

Location: Prague / Hybrid

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.

About The Role: Be a customer hero!

Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success! In this pivotal role, you're more than just support; you're a strategic partner, a problem-solver, and a direct contributor to our merchants' "Happiness." You'll leverage your advanced account management and customer service expertise to provide exceptional training, proactive support, and build lasting relationships. If you thrive on expertly juggling tasks, from tracking down product details to coordinating with warehouse teams and developers, all while making our merchants feel valued and understood – then this is the role for YOU. You're the expert who knows how to get sh*t done, and we can't wait for you to join our crew.

What will you be doing? Driving customer success and happiness!

Merchant Advocacy & Proactive Problem-Solving:

• Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution.
• Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations.
• Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally.
• Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey.

Strategic Support & Value Creation:

• Educate merchants on ShipMonk’s diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency.
• Actively support merchants' special projects, guiding them through the entire lifecycle with expertise and enthusiasm.
• Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs.
• Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement.
• Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships.

Team Leadership & Expertise Development:

• Become a sought-after Subject Matter Expert (SME) within the Customer Service team.
• Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment.
• Continuously deepen your understanding of ShipMonk's services, internal processes, and the e-commerce landscape.

What are we looking for?

• Communication & Relationship Pro: You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You're a master at building rapport and trust.
• Problem-Solving Guru: You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key.
• Organizational Mastermind: You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency.
• Logistics & E-commerce Savvy: You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants' language.
• Initiative & Drive: You're self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities.
• Team Collaborator & Mentor: You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow.
• Tech-Comfortable & Analytical: You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions.
• Customer Obsessed: You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants' success. You go the extra mile every time.

Requirements

• 3-5 years of proven experience in a dynamic Customer Service or Account Management role.
• 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred.
• Bachelor's Degree or equivalent relevant work experience.
• Stellar verbal communication, active listening, and de-escalation skills.
• Strong written communication skills for crafting professional and effective emails and chat interactions.
• Proficiency in basic computer applications and a willingness to master new software.
• Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus.
• A positive, can-do attitude, a robust work ethic, and an unwavering desire to create "Happiness" for our merchants.

Work at ShipMonk: Perks That Pack a Punch!

• PTO: Take control of your work-life balance with paid time off.
• Paid Holidays: Enjoy 9 paid holidays throughout the year in the US.
• 401k Matching: We invest in your future with a generous 401k match.
• Merit Reviews: Get rewarded for your hard work and dedication.
• Company Events: Work hard, and play hard with regular team-building events.
• Referral Program: Get rewarded for helping us find amazing talent.
• Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.
• Health Benefits: We offer comprehensive health, vision, and dental insurance options to keep you feeling your best.

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.

They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.

Whether it involves checking on a received product’s bin location—while simultaneously planning a shipment with our warehouse manager—or expertly juggling multiple chats, they’re always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn’t be able to get by without them.

What you'll do:

• The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
• Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
• The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
• Build sustainable, long-term relationships with merchants
• Educate merchants on service offerings and help them proactively plan to minimize issues
• Support merchant’s projects and assist throughout their lifecycle
• The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate

What you'll need:

• 1-2 years of experience in a Customer Service position
• 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
• Bachelors Degree or equivalent work experience

About the Role: Lead Leaders. Scale the Future of CX.

We’re looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. 

You’ll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences.

If you’re a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West.

What You’ll Be Rocking Every Day

Lead Through Leaders

• Manage, mentor, and develop CX Managers overseeing multi-site teams.
• Build strong leadership rhythms around coaching, calibration, and accountability.
• Develop future leaders through performance reviews, succession planning, and growth frameworks.
• Foster a culture of trust, ownership, accountability, and results across distributed teams.
  
  

Own the Metrics That Matter

• Drive outcomes for CSAT, First Response Time (FRT), Resolution Time, and Cost per Case.
• Use data to identify trends, build action plans, and execute performance improvements.
• Partner with RevOps and Workforce Planning to forecast demand, staffing, and productivity.
• Lead WBRs and MBRs that move from reporting to real operational impact.
  
  

Champion the Merchant Experience

• Act as the senior escalation point for complex or high-value merchant concerns across the region.
• Partner directly with warehouse leadership and Operations to troubleshoot and prioritize merchant issues on the floor.
• Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing, and Onboarding to ensure a seamless end-to-end experience.
• Identify root causes and drive proactive communication strategies to prevent repeat issues.
  
  

Drive Innovation and Efficiency

• Partner with CX leadership and domain teams to enhance automation and AI capabilities within the support ecosystem.
• Translate frontline insights into smarter systems, knowledge base improvements, and self-service opportunities.
• Champion adoption of new technologies that improve speed, accuracy, and merchant satisfaction.
• Balance innovation with operational discipline - ensuring change drives measurable results.
  
  

Build Systems That Scale

• Contribute to the design and rollout of CX frameworks, playbooks, and performance scorecards.
• Support network-wide standardization of reporting, quality assurance, and process excellence.
• Collaborate with peers in CX leadership to align on workforce strategy, site readiness, and training priorities.
  
  

Champion Culture and Engagement

• Lead with empathy and accountability - ensuring teams feel supported, informed, and challenged.
• Recognize wins, celebrate milestones, and maintain energy through periods of high demand.
• Promote a “Michelin Star” mindset that blends precision, consistency, and merchant obsession.
  
  

What Makes You a Great Fit

✔ You’ve Led Leaders - you know how to develop managers and scale performance across sites.

✔ You’re Both Analytical and Empathetic - you manage through data but lead through people.
✔ You Bridge Strategy and Execution - you can move seamlessly from coaching a manager to shaping regional strategy.
✔ You’re Comfortable on the Floor and in the Exec room - equally adept at resolving merchant issues in real time and presenting improvement plans to executives.
✔ You Embrace Innovation - you see technology and AI as tools to enhance and not replace the human experience.
✔ You’re Ambitious and Growth-Minded - you don’t shy away from challenges; you seek them. You’ll grow in this role, gain cross-functional exposure, and help build the next generation of CX leadership.

What You Bring to the Table

• 6–8 years of progressive leadership experience in Customer Experience, Operations, or Service Management
• At least 3+ years managing managers or multi-site teams
• Proven record of driving improvements in CSAT, FRT, Resolution Time, and Cost per Case
• Experience in 3PL, logistics, or eCommerce fulfillment environments
• Strong operational and analytical acumen with comfort in forecasting, headcount planning, and process optimization
• Familiarity with CRM, ticketing, and workforce management platforms
• Exceptional communication skills, with the ability to partner across Ops, Product, and RevOps
  
  

Ready to Redefine the Merchant Experience?

Join us and help lead the next evolution of Client Experience - developing great managers, driving operational excellence, and shaping how technology and people work together to deliver Michelin-Star service at scale.

At ShipMonk, we’re a leadership factory - we build leaders, not just teams. If you’re hungry to grow, ready to build, and excited to lead transformation, this is where you’ll do some of the best work of your career.

About the Role: Own the Metrics. Build the Team.

We’re looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You’ll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development. If you're passionate about service quality, thrive in fast-paced environments, and know how to coach teams to hit performance goals, we want you leading our CX charge.

What You'll Be Rocking Every Day

Lead Performance with Precision

• Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more.
• Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement.
• Run daily stand-ups, monthly reviews, and quarterly performance planning.
  
  Grow and Coach a Rockstar Team
• Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment.
• Deliver clear goals, timely feedback, and structured development paths.
• Spot burnout, boost morale, and keep your team firing on all cylinders.
  
  
  Champion the Merchant Experience
• Serve as the escalation point for complex or high-touch client issues.
• Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey.
• Use feedback loops to identify support trends, gaps, and opportunities for automation or efficiency.
  
  
  Build Systems that Scale
• Contribute to process improvements, documentation, and training initiatives.
• Help shape the playbooks and scorecards that define how we deliver excellence.
• Be a voice in cross-functional forums — what happens in support impacts the whole business.

What Makes You a Great Fit

✔ You’re Data-Obsessed

You don’t just look at metrics — you use them to manage. You know how to translate

numbers into actions that improve both the client and team experience.

✔ You Know What Great Support Looks Like

You've worked within or managed teams that are fast, friendly, and reliable. You

understand the difference between hitting a number and delivering real value.

✔ You’re a Builder and a Coach

You develop people, build systems, and improve processes. You balance empathy with

accountability and love helping others level up.

✔ You Lean In and Take Ownership

You don’t point fingers — when something goes wrong, you roll up your sleeves and fix it.

You lead with accountability, stay solutions-focused, and make sure nothing slips through

the cracks.

✔ You Stay Cool Under Pressure

When things go sideways (and they will), you lead with calm, clarity, and urgency. You don't

shy away from tough conversations or tight timelines.

What You Bring to the Table

• 3–5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services
• Track record of owning and improving CSAT, case resolution, and other CX metrics
• Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar
• Experience coaching and scaling individual contributors
• Strong written and verbal communication skills
• Bonus points for experience with 3PLs or high-growth startups

Perks That Pack a Punch

💰 Competitive Salary + Bonus

🏖 Paid Time Off + Paid Holidays

🩺 Health, Dental, Vision + 401k with Match

🌱 Company Events, Wellness Programs & More

📍 HQ in Fort Lauderdale + Global Fulfillment Network

🌍 Inclusive, Growth-Oriented Culture

Ready to lead the support team of the future?

Apply now and help our merchants stress less, grow more — and experience CX like never before.

Overview:

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.

Who we are:

• We are an outcome-driven and merchant-focused team, emphasizing partnership and long-term growth.
• We have a deeper level of accountability with our merchants, aligning with their goals rather than just fulfilling your own job obligations
• We are proactively enabling merchants to succeed using your platform, services, or solutions.
• We are shifting the conversation from simply managing relationships to being a strategic partner in our merchant’s growth

What you'll do:

• Deep dive into each assigned top tier account, learning the business of each merchant
• Align with the merchant’s goals to better guide and service them
• Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
• Update and assist with internal projects for merchants, to increase merchant satisfaction
• Encourage revenue growth by inspiring merchants to utilize additional services
• Become the reliable point of contact for each merchant
• Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
• Become the internal go-to for questions regarding top tier merchants
• Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:

• Minimum three years of experience in a relatable Account Management/Client Success role
• Minimum one-year experience in a management position (preferred)
• Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
• Strong communication skills required (verbal and written)
• Must be willing to travel to different facilities and client locations
• Upbeat and enthusiastic personality, with a go-getter attitude
• Must be a problem solver with forward-thinking
• Proficiency with Microsoft Office
• Experience with Warehouse Management Systems is a plus
• Experience with Salesforce is a plus

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who collaborate to provide first-class service, solve problems, and get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values. When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

Perks Of Being a ShipMonker

• Full health benefits coverage (medical, dental, vision)
• Unlimited Paid Vacation Time
• 401(k) retirement plan

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

As a Customer Service Liaison, you are a Special Project owner playing a crucial role as an intermediary between our client-facing team and warehouse operations. Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues. By accelerating information flow, you contribute significantly to enhancing our clients' experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants.

The Customer Service Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster.

What you'll do:

• Work Order & Operational Triage
• Review open work orders and identify items requiring immediate feedback.
• Determine when escalation or clarification is needed from Warehouse or Happiness Engineers.
• Relay operational questions to the appropriate individuals and ensure responses are delivered efficiently.
• Maintain strong cross-department communication to prevent bottlenecks.
• Warehouse & Fulfillment Expertise
• Develop and maintain full comprehension of all warehouse departments and fulfillment processes.
• Conduct periodic check-ins with department leads to stay aligned on priorities.
• Assist warehouse teams with priority Special Project tasks when needed.
• During peak season, actively support warehouse operations (picking, packing, EC-batching, labeling, kitting, sorting).
• Embrace an “all hands on deck” mindset during high-volume periods.
• Client Communication & Scope Definition
• Communicate with clients to define project scope, gather requirements, and clarify expectations.
• Ensure a complete understanding of deliverables before execution begins.
• Project Coordination & Execution
• Align Operations with project objectives and ensure clear execution instructions.
• Create orders and manage receivings to support project execution.
• Monitor account balances, inventory levels, and operational readiness.
• Monitoring & Timelines
• Track progress against deadlines and milestones.
• Adjust strategy proactively to protect timelines.
• Client Experience & Resolution
• Provide consistent updates to clients throughout the project lifecycle.
• Proactively identify and resolve issues impacting success.
• Escalate unresolved or complex issues appropriately to avoid delays.
• Team Coordination & Continuity
• Maintain communication with Sr. CXL and Liaison team members.
• Ensure proper documentation of Special Projects.
• Support PTO/OOO coverage planning to maintain continuity.
  
  

What you'll need:

• Operationally Fluent & Process-Savvy – Demonstrates full comprehension of warehouse departments, fulfillment workflows, and special project execution, enabling accurate, confident communication between CX and Operations.
• Proactive Communicator & Information Broker – Reviews open work orders, identifies priority items requiring immediate action, and ensures timely, accurate feedback between warehouse teams and Happiness Engineers.
• Cross-Functional Bridge Builder – Strengthens collaboration across departments by relaying questions to the right stakeholders, conducting routine check-ins with warehouse leads, and maintaining alignment between client expectations and operational reality.
• Client-Focused Project Manager – Clearly defines scope, manages timelines, monitors milestones, and keeps clients consistently informed while ensuring operational instructions are executable and aligned with project goals.
• Hands-On, “All-In” Contributor During Peak – Willing to step into warehouse operations during high-volume seasons (picking, packing, kitting, labeling, batching) to protect timelines and deliver results when it matters most.
• Detail-Oriented & Accountable Executor – Manages orders, receivings, inventory levels, and account balances with precision to support seamless Special Project execution and minimize downstream issues.
• Calm Under Pressure & Escalation-Ready – Proactively identifies risks, resolves issues early, and escalates complex problems appropriately to prevent delays and protect client satisfaction.
• Able to lift 50 pounds
• Communication skills
• Proficient verbal and written English skills.
• Advanced problem solving
• Multitasking
• Time management
• Proficiency with computer programs (like Google Sheets, Docs, etc.)

Perks That Pack a Punch

💰 Competitive Salary + Bonus

🏖️ Paid Time Off + Paid Holidays

🩺 Health, Dental, Vision + 401k with Match

🌱 Company Events, Wellness Programs & More

📍 HQ in Fort Lauderdale + Global Fulfillment Network

🌍 Inclusive, Growth-Oriented Culture

Ready to lead the support team of the future?

Apply now and help our merchants stress less, grow more — and experience CX like never befo

We are seeking a highly skilled and experienced Director of Loss and Prevention and Safety to join our dynamic team at ShipMonk. The successful candidate will be responsible for leading and overseeing all aspects of safety, loss prevention, and risk management initiatives within our fulfillment center operations. This individual will play a critical role in developing and implementing strategies to ensure the safety of our employees, protect company assets, and minimize operational risk.

What you’ll do:

• Develop and implement comprehensive safety programs and policies to ensure a safe working environment for all employees in compliance with local, state, and federal regulations.
• Establish, lead and manage safety and loss prevention initiatives, providing guidance, coaching, and support to stakeholders in order to drive a culture of safety and risk awareness.
• Conduct regular assessments and audits of fulfillment center facilities to identify potential safety hazards and security vulnerabilities, and develop action plans to address any issues.
• Collaborate with cross-functional teams to design and implement training programs that promote safe work practices, accident prevention, and emergency preparedness.
• Oversee the investigation of workplace incidents, accidents, and near misses, and develop and implement corrective actions to prevent reoccurrence.
• Manage relationships with regulatory agencies, law enforcement, and other external stakeholders to ensure compliance and mitigate risk.
• Develop and manage a comprehensive loss prevention program to minimize theft, shrinkage, and fraud within the fulfillment center operations.
• Analyze data and trends related to safety, loss prevention, and risk management to identify areas for improvement and implement proactive measures to mitigate potential risks.
• Develop and manage the budget for safety, loss prevention, and risk management initiatives, ensuring efficient allocation of resources to achieve organizational objectives.

What you’ll need:

• Bachelor's degree in occupational health and safety, risk management, or a related field. Master's degree is a plus.
• Proven track record of at least 7 years of experience in a senior safety and loss prevention leadership role within a large-scale fulfillment center, distribution center, or similar operational environment.
• In-depth knowledge of safety regulations, OSHA standards, and best practices in safety management and loss prevention.
• Strong leadership and managerial skills with the ability to inspire and motivate a diverse team of safety and loss prevention professionals.
• Excellent analytical, problem-solving, and decision-making abilities with a focus on proactive risk management.
• Effective communication and interpersonal skills with the ability to collaborate and influence stakeholders at all levels of the organization.
• Professional certifications such as Certified Safety Professional (CSP) or Certified Protection Professional (CPP) preferred.
• Proficiency in using safety management software, incident reporting systems, and data analysis tools.

This is an onsite position and the individual must sit local to one of our fulfillment centers in Las Vegas, NV, Pittston, PA, or Louisville, KY

Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Pittston, Pennsylvania

Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Pittston Fulfillment Center.

At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!

Starting pay: $16/hour

Weekly pay every Friday

Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it

Location: Pittston, Pennsylvania

Morning shift hours: 

DA (Sunday - Wednesday 6:30 AM - 5:00 PM)

DE (Wednesday - Saturday 6:30 AM - 5:00 PM)

DF (Thursday - Sunday 6:30 AM - 5:00 PM)

DS (Saturday - Tuesday 6:30 AM - 5:00 PM)

What You’ll Do:

• Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
• Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
  
• Stay active and engaged in a fast paced, high energy warehouse environment
• Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
• Jump in to support other departments whenever needed
  
  

What You’ll Bring:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
• Basic English reading/writing skills
• Must be 18 years or older
  
• Previous warehouse experience is a plus, but no experience required, we’ll train you!
  
  

Why You’ll Love It Here:

• Competitive starting pay + weekly pay
  
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that’s driving the future of e-commerce
  
• Attendance Incentive - $250 bonus to those who achieve perfect attendance during the dates of 11/28/25 - 12/15/25 (on time to each scheduled shift, staying full shift, attending all mandatory overtime days)
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe
  
  

If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a Customer Service Liaison, you are a Special Project owner playing a crucial role as an intermediary between our client-facing team and warehouse operations. Your primary responsibility involves facilitating timely communication and updates between various departments, including Receiving, Inventory, Picking, Packing, Wholesale, Special Projects, and Subscription Box, ensuring efficient resolution of time-sensitive issues. By accelerating information flow, you contribute significantly to enhancing our clients' experience and resolving issues promptly, ultimately making a meaningful difference in the success of our merchants.

The Customer Service Liaison will have the opportunity to make a meaningful difference in the lives of our merchants by accelerating the flow of communication and helping us solve issues faster.

What you'll do:

• Work Order & Operational Triage
• Review open work orders and identify items requiring immediate feedback.
• Determine when escalation or clarification is needed from Warehouse or Happiness Engineers.
• Relay operational questions to the appropriate individuals and ensure responses are delivered efficiently.
• Maintain strong cross-department communication to prevent bottlenecks.
• Warehouse & Fulfillment Expertise
• Develop and maintain full comprehension of all warehouse departments and fulfillment processes.
• Conduct periodic check-ins with department leads to stay aligned on priorities.
• Assist warehouse teams with priority Special Project tasks when needed.
• During peak season, actively support warehouse operations (picking, packing, EC-batching, labeling, kitting, sorting).
• Embrace an “all hands on deck” mindset during high-volume periods.
• Client Communication & Scope Definition
• Communicate with clients to define project scope, gather requirements, and clarify expectations.
• Ensure a complete understanding of deliverables before execution begins.
• Project Coordination & Execution
• Align Operations with project objectives and ensure clear execution instructions.
• Create orders and manage receivings to support project execution.
• Monitor account balances, inventory levels, and operational readiness.
• Monitoring & Timelines
• Track progress against deadlines and milestones.
• Adjust strategy proactively to protect timelines.
• Client Experience & Resolution
• Provide consistent updates to clients throughout the project lifecycle.
• Proactively identify and resolve issues impacting success.
• Escalate unresolved or complex issues appropriately to avoid delays.
• Team Coordination & Continuity
• Maintain communication with Sr. CXL and Liaison team members.
• Ensure proper documentation of Special Projects.
• Support PTO/OOO coverage planning to maintain continuity.
  
  

What you'll need:

• Operationally Fluent & Process-Savvy – Demonstrates full comprehension of warehouse departments, fulfillment workflows, and special project execution, enabling accurate, confident communication between CX and Operations.
• Proactive Communicator & Information Broker – Reviews open work orders, identifies priority items requiring immediate action, and ensures timely, accurate feedback between warehouse teams and Happiness Engineers.
• Cross-Functional Bridge Builder – Strengthens collaboration across departments by relaying questions to the right stakeholders, conducting routine check-ins with warehouse leads, and maintaining alignment between client expectations and operational reality.
• Client-Focused Project Manager – Clearly defines scope, manages timelines, monitors milestones, and keeps clients consistently informed while ensuring operational instructions are executable and aligned with project goals.
• Hands-On, “All-In” Contributor During Peak – Willing to step into warehouse operations during high-volume seasons (picking, packing, kitting, labeling, batching) to protect timelines and deliver results when it matters most.
• Detail-Oriented & Accountable Executor – Manages orders, receivings, inventory levels, and account balances with precision to support seamless Special Project execution and minimize downstream issues.
• Calm Under Pressure & Escalation-Ready – Proactively identifies risks, resolves issues early, and escalates complex problems appropriately to prevent delays and protect client satisfaction.
• Able to lift 50 pounds
• Communication skills
• Proficient verbal and written English skills.
• Advanced problem solving
• Multitasking
• Time management
• Proficiency with computer programs (like Google Sheets, Docs, etc.)

Perks That Pack a Punch

💰 Competitive Salary + Bonus

🏖️ Paid Time Off + Paid Holidays

🩺 Health, Dental, Vision + 401k with Match

🌱 Company Events, Wellness Programs & More

📍 HQ in Fort Lauderdale + Global Fulfillment Network

🌍 Inclusive, Growth-Oriented Culture

Ready to lead the support team of the future?

Apply now and help our merchants stress less, grow more — and experience CX like never befo

Data Scientist – Transportation & Logistics Intelligence

About the Role:

ShipMonk has built world-class infrastructure for shipping—our Virtual Carrier Network (VCN), claims systems, and logistics modeling are the rails. Now, we need the engine. We are seeking a Data Scientist – Transportation & Logistics Intelligence to transform our transportation systems to "predictive-first."

In this role, you won’t just be "analyzing data"—you’ll be building the autonomous logic that powers millions of shipments. You are the architect who will replace manual "if/then" rules with real-time, high-margin predictive models. Your mission is to bridge the gap between logistics physics and machine learning, ensuring that manual becomes modeled and reactive becomes predictive.

Desired Experience:

• Education: Master’s or PhD in Data Science, Statistics, Operations Research, or a related quantitative field (or equivalent practical experience).
• Data Core: 4+ years of experience building and deploying predictive models into production environments.
• Data Engineering: Strong proficiency with dbt and SQL within a Snowflake (or BigQuery/Redshift) environment. You should be comfortable collaborating on complex DAGs and version-controlled data pipelines.
• Logistics DNA: Previous experience in transportation, supply chain, or e-commerce logistics is a massive plus. You should understand the nuances of carrier performance, transit latencies, and "last-mile" variables.
• The Stack: Expert-level proficiency in Python and SQL. Experience with machine learning frameworks (e.g., Scikit-learn, XGBoost, PyTorch) and cloud-based data warehouses (Snowflake, BigQuery).
• Business Acumen: Ability to translate complex model outputs into "Margin impact" or "Conversion growth" for stakeholders.

Skills & Responsibilities:

• VCN Optimization (The Margin Engine): Build real-time risk/value models. You’ll build the logic that weighs package value vs. risk of loss to ensure we never overspend on "safe" routes or under-insure "risky" ones.
• Precision EDD (The Conversion Driver): You will develop dynamic Estimated Delivery Date (EDD) models that adjust in real-time based on live network health, weather, and historical carrier latency.
• Predictive "At-Risk" Intelligence: Build the "early warning system" for our warehouse and support teams. You’ll develop models that identify "lost" or delayed packages before a merchant or customer even notices—enabling proactive resolution and automated claims.
• Collaborative Data Preparation: Partner with Engineering to co-author and refine the dbt models and SQL transformations that power your work. You’ll ensure the "preparation layer" is optimized for feature engineering and model training.
• Scalable Modeling: Transform manual logistics workflows into autonomous systems. You’ll be responsible for ensuring our intelligence scales with our global warehouse footprint.
• Cross-functional Collaboration: Partner with Product Managers and Engineering teams to integrate your models directly into the ShipMonk application, moving from "insights on a slide" to "logic in the code."
• A/B Testing & Validation: Design and execute experiments to validate that your models are actually driving the expected increases in margin and delivery reliability.

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.

We are ShipMonk, and we provide logistics services in order fulfillment. Our main business is in the USA, but our modern platform is built by the Product Development team in Prague.

Here at ShipMonk, we process up to 100,000 orders per day in our peak season. Our book of business has more than 1,500 clients, which are small and medium e-shops, mostly based in the US. We offer the ShipMonk platform as the solution for the whole process.  It covers everything from stocking the items to shipping the ready packages to all corners of the world!

The Opportunity

We are looking for a Senior Data Platform Engineer to join our Research & Development team. We recently laid the foundation for our new Data Mart and are actively driving the adoption of a modern Data Platform across the company.

This is not a traditional pipeline-building role. We need an infrastructure-minded engineer to build the paved roads that empower our warehouse, finance, and business development domain teams to independently produce and consume reliable data. You will tackle complex architectural challenges, manage cloud compute costs at scale, and implement production-grade data reliability standards for a logistics network that processes up to 100,000 orders per day.

The Stack

We operate a modern data ecosystem and treat data infrastructure with the same rigor as our core software applications.

• Language: Python
• Storage & Compute: Snowflake
• Transformation & Orchestration: dbt, Airflow, Keboola
• Streaming & Integration: StreamKap, Zapier
• Governance & BI: DataHub, Metabase
• Infrastructure & Security: Terraform, AWS Fargate, Okta

The Impact

We don’t manage your hours; we manage outcomes. We value deep technical expertise paired with a strong product mindset. In this role, you are expected to:

• Platform Enablement: Build reliable, scalable infrastructure that allows domain teams to self-serve. You will shift the company toward decentralized data ownership (Data Mesh concepts) by providing the right tooling and architecture.
• Data Reliability Engineering (DRE): You genuinely care about data integrity. You will introduce rigorous Data Quality standards and SLO-based alerting systems to treat data freshness and accuracy as a high-availability production asset.
• FinOps & Scale: As our data volume and velocity increase, you will promote cost awareness and actively optimize our Snowflake compute, storage, and pipeline architectures.
• Strategic Migration: Guide the architectural transition by assisting data producers and consumers in migrating legacy data flows to our new, scalable Data Platform.
• Technical Ownership: Leverage Terraform and AWS Fargate to continuously improve, secure, and automate our underlying data infrastructure.

ShipMonk is a place where your engineering decisions have a visible, immediate impact on how goods move around the world. We are looking for colleagues who are ready to take ownership, challenge the status quo, and "get sh*t done."

Ready to build the platform that moves the physical world? [Apply via our recruiter – No Cover Letter Needed, Just your Profile/GitHub]

Senior Product Manager 
Location: East Coast US

Senior Product Manager – Fulfillment Value-Added Services (VAS)

About the Role:

ShipMonk is looking for a Senior Product Manager – Fulfillment Value-Added Services (VAS) to lead the charge in operational customization. While others just ship boxes, we craft experiences and enable global scale. In this role, you will own the roadmap for everything that makes a package "special"—from high-tech personalization like engraving and embroidery to high-stakes B2B requirements like UPC tagging and retail ticketing.

Your mission is to take a merchant’s complex, multi-step project—whether it's a bespoke subscription box or a massive retail replenishment order—and translate it into seamless, system-driven transactions. You’ll work at the intersection of e-commerce logic, retail compliance, and physical throughput, ensuring that custom becomes configurable and slow becomes scalable.

Desired Experience:

• Education: Bachelor’s degree or equivalent practical experience.
• PM Core: 5+ years of experience in product management, specifically within logistics, manufacturing, or e-commerce tech.
• Strong experience with creating process flow diagrams, swimlanes, or similar operational/logistics diagrams (e.g., Lucidchart, Miro, FigJam, Visio).
• Domain Expertise: 2+ years of experience with WMS (Warehouse Management Systems), kitting logic, or Bill of Materials (BOM) management.

Skills & Responsibilities:

• Customer Research: Conduct interviews and engage with ShipMonk clients to understand inventory challenges and opportunities.
• VAS Roadmap Ownership: Lead the product lifecycle for specialized fulfillment—turning "Special Projects" into standard, scalable offerings.
• Implementation & Adoption: Collaborate with Go-to-Market teams to drive product launch, adoption, and customer onboarding.
• Workflow Architecture: Design "Cart-to-Floor" flows that ensure a customer's request for a "blue ribbon, tagged, and engraved" item is instantly translated into a clear task for a warehouse associate.
• Complexity Breakdown: Take messy, complex kitting projects and deconstruct them into system-driven, step-by-step digital transactions to minimize human error and maximize speed.
• Personalization Tech Integration: Manage the software side of hardware—integrating engraving, embroidery, and custom labeling tech directly into our fulfillment stack.
• Operational Engineering: Partner with Warehouse Ops to optimize "Special Project" stations, ensuring the physical layout matches the digital workflow you’ve built.
• Scalability & Automation: Move the needle from manual, one-off projects to automated, repeatable processes that can scale across our entire global network.
• Merchant Enablement: Build intuitive interfaces that allow merchants to configure their own "Value-Added" rules without needing a support ticket.
• Data-Driven Decisions: Use operational KPIs to identify bottlenecks in the kitting process. If a specific "tagging" step is slowing us down, you’re the one who finds out why and fixes it.
• Cross-functional Collaboration: Act as the glue between Sales (who sells the vision), Engineering (who builds the logic), and Operations (who does the work).

Senior Manager, Launch & Solutions

We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.

What you’ll do:

• Merchant Launch & Solutions:
• Support the analysis of merchant attributes and SKU profiles to determine effective solution(s) 
• Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
• Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
• Define, track, and analyze metrics related to the launch of new merchants.
• Develop and support the implementation of new service offerings.
• Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
• Analysis:
• Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
• Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
• On-Site Support & Leadership Development:
• Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges.
• Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

What you’ll need:

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.
• Strong leadership and team management skills with a proven track record of driving results.
• Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
• Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.
• Lean program leadership and/or certification(s) preferred.
• Preferred experience in Wholesale/B2B fulfillment
• Ability to travel up to 15-25%

Senior Manager, Launch & Solutions

We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.

What you’ll do:

• Merchant Launch & Solutions:
• Support the analysis of merchant attributes and SKU profiles to determine effective solution(s) 
• Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
• Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
• Define, track, and analyze metrics related to the launch of new merchants.
• Develop and support the implementation of new service offerings.
• Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
• Analysis:
• Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
• Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
• On-Site Support & Leadership Development:
• Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges.
• Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.

What you’ll need:

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.
• Strong leadership and team management skills with a proven track record of driving results.
• Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
• Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.
• Lean program leadership and/or certification(s) preferred.
• Preferred experience in Wholesale/B2B fulfillment
• Ability to travel up to 15-25%

Operations Administrative Assistant

Position Summary

We are seeking a detail-oriented and proactive Operations Administrative Assistant to support daily human resources operations in a dynamic warehouse environment. This role is essential in ensuring a smooth onboarding experience, maintaining accurate employee records, and assisting in compliance and engagement initiatives.

Key Responsibilities

Pre-Onboarding Support & Orientation

• Prepare materials and supplies for hourly new hire orientation sessions.

• Conduct warehouse tours for candidates during the interview process to provide insight into operations.*

• Print and distribute new hire badges and OP (OpenPath) cards.

Employee Performance Management

• Upload attendance and behavioral feedback forms to individual employee profiles.

• Use UKG (or other HRIS) for reporting, attendance tracking, and roster management.

• Assign attendance points for No Call/No Show (NCNS), Voluntary Time Off (VTO), and missed punches in line with attendance policy.

• Perform regular roster scrubs to ensure accuracy of scheduling and employee data.

Engagement & Communication

• Assist in planning and executing employee engagement activities, including logistics, setup, and communications.

• Send JA (Job Abandonment) notifications following established HR protocols.*

• Sort, send, and direct incoming mail to the appropriate departments or personnel.

Compensation

• $18.50 per hour

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk? 

ShipMonk is a leading partner for eCommerce businesses, providing end-to-end Logistics & Fulfillment Services across diverse industries and customers. Founded in 2014, we’re moving fast and changing the way Small and Medium-sized businesses approach the marketplace. ShipMonk enables merchants to focus on building their brand and achieving next-level growth by providing revolutionary multi-channel order fulfillment services and e-commerce management software. Our promise to merchants: Stress Less, Grow More.

We are exceptionally proud of our dedicated, brilliant ShipMonkers -- the employees who provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values.

When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make ShipMonk: We believe in our team and invest in our people.
• Change the score: We challenge the status quo, constantly innovating and improving.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.

Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Brampton, ON

Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Brampton Fulfillment Center.

At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!

Starting pay: $19/hour CAD

Weekly pay every Friday

Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it

Location: Brampton, ON

Morning shift hours: 

MFD (7:30 AM - 4:00 PM Monday- Friday)

What You’ll Do:

• Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
  
  
• Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
  
  
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
  
  
• Stay active and engaged in a fast paced, high energy warehouse environment
  
  
• Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
  
  
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
  
  
• Jump in to support other departments whenever needed
  
  

What You’ll Bring:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
  
  
• Ability to stand/walk for most of your shift and lift up to 50 lbs
  
  
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
  
  
• Basic English reading/writing skills
  
  
• Must be 18 years or older
  
  
• Previous warehouse experience is a plus, but no experience required, we’ll train you!
  
  

Why You’ll Love It Here:

• Competitive starting pay + weekly pay
  
  
• Hands-on training with opportunities to learn new skills and grow your career
  
  
• A chance to be part of a team that’s driving the future of e-commerce
  
  
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
  
  
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
  
  
• A clean, organized, and collaborative workplace
  
  
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe
  
  

If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are ShipMonk, and we provide logistics services in order fulfillment. Our main business is in the USA, but our modern platform is built by the Product Development team in Prague.

Here at ShipMonk, we process up to 100,000 orders per day in our peak season. Our book of business has more than 1,500 clients which are small and medium e-shops, mostly based in the US. We offer the ShipMonk platform as the solution for the whole process.  It covers everything from stocking the items to shipping the ready packages to all corners of the world!

The Opportunity

We are currently looking for a Senior (or above) PHP Developer to join our Product Development team in the Czech Republic or Poland. ShipMonk is a leader in e-commerce fulfillment, providing a comprehensive platform for stocking, processing, and shipping orders globally. While our business core is in the USA, our technical foundation is built and scaled by our engineers in Prague. We currently support over 1,500 clients and manage a high-volume environment that processes up to 100,000 orders per day during peak seasons.

Our Inbound domain powers the journey of every product entering ShipMonk’s network. Connecting suppliers, merchants, carriers, and warehouse operations in real time. You’ll design systems where speed, accuracy, and visibility are not buzzwords but measurable outcomes. Your code directly influences how fast businesses can sell and how reliably customers receive their orders.

We are transitioning from a high-growth scale-up to a mature, domain-driven architecture. The real work here isn't just shipping features; it’s orchestrating a distributed system that communicates with autonomous robots, iOS-based warehouse hardware, and conveyors in real-time. We are looking for engineers who care about race conditions, SQL optimization at the terabyte scale, and designing systems that survive the "Black Friday" surge without manual intervention.

The Stack

We maintain a highly automated, modern environment. Our main backend application provides a REST-like API for a diverse ecosystem of clients including web applications, autonomous robots, iOS picker devices, and automatic conveyors.

• Backend & DB: PHP 8.5, Symfony 7.4, Doctrine ORM 3, and MySQL 8 (terabyte-sized).
• Infrastructure: Everything is dockerized for local development and deployed to AWS-hosted Kubernetes via Argo CD multiple times a day.
• Workflow & CI/CD: We utilize a monorepo and GitLab CI with a comprehensive suite of checks (PHPStan, PHP_CodeSniffer, PHPUnit, migration check, security scans). We automate our own coding rules through dozens of custom PHPStan rules and sniffs.
• Testing & Reliability: We maintain over 15,000 database integration tests with independent datasets. Production is verified through two-round reviews.
• Observability: We handle HA, failover, and autoscaling across all services supported by DataDog, Sentry, and Opsgenie.

The Impact

We don’t manage your hours; we manage outcomes. We value technical excellence paired with a business-oriented mindset. You are expected to:

• Engineering for Impact: You understand that code is a tool to solve business problems. You can weigh the trade-offs between technical "perfection" and the practical needs of the business, ensuring your work directly helps ShipMonk grow and stay reliable.
• Architectural Ownership: You aren't just a coder; you are a system designer. You will take full responsibility for the technical design and implementation of features that handle high concurrency and mission-critical warehouse logic.
• Data-Driven Performance: With a database in the terabyte range, SQL optimization is part of the daily routine. You will focus on building high-availability services where failover and autoscaling are standard requirements.
• High Signal, Low Noise: Our culture is built on deep work and asynchronous clarity via Asana. We keep meetings to the absolute minimum so you can focus on high-leverage engineering.
• Technical Rigor: You will participate in a strict two-round review process and maintain our high standards for automated documentation. We also contribute back to the community by open-sourcing our best tools (https://github.com/shipmonk-rnd).

ShipMonk is a place where your engineering decisions have a visible, immediate impact on how goods move around the world. We are looking for colleagues who are ready to take ownership, challenge the status quo, and build the future of logistics technology with us. If you are looking for a role where technical complexity meets real-world scale, we look forward to hearing from you.

Ready to move the physical world with code? [Apply via our recruiter – No Cover Letter Needed, Just your Profile/GitHub]

We are ShipMonk, and we provide logistics services in order fulfillment. Our main business is in the USA, but our modern platform is built by the Product Development team in Prague.

Here at ShipMonk, we process up to 100,000 orders per day in our peak season. Our book of business has more than 1,500 clients which are small and medium e-shops, mostly based in the US. We offer the ShipMonk platform as the solution for the whole process.  It covers everything from stocking the items to shipping the ready packages to all corners of the world!

We are looking for a skilled PHP Developer to join ShipMonk! This is an exciting opportunity to join our Product Development Team located in Prague. Please take a look at the details below.

Tech Stack:

• PHP 8.5
• Symfony 7
• Docker
• Kubernetes
• Doctrine ORM 3
• RabbitMQ
• MySQL 8
• GraphQL
• Elasticsearch

Our teams:

• Warehouse: optimization and automation of warehouse processes
• Internals: refactoring, tech-debt reduction, and legacy code removal
• Customer features: development of the functions of the existing web environment
• Frontend: TypeScript clients in React, E2E
• DataScience: AI, DWH, data-governance, prediction, and optimization, business intelligence
• QA: acceptance-criteria testing
• DevOps: Infrastructure, Kubernetes, CI/CD management and Cloud platform management
• Technical Product Managers: Asana & project management

What does it look like and what we are proud of:

• The main backend application provides a REST-like API for several types of clients (web, autonomous robots, iOS picker devices, microcomputer packers, automatic conveyors and more).
• We have the rest of the applications and clients in monorepo for easier CI checks, code sharing, etc.
• We have all services completely dockerized for local development. We deploy builds to a hosted Kubernetes cluster in AWS with a single click on the Argo CD several times a day.
• Each MR can be deployed on a separate cluster for one-button testing in the CI, so we don't argue about a test environment.
• We have set up a lot of checks in GitLab CI (PHPStan, PHP_CodeSniffer, PHPUnit, lint, editorconfig-check, migration check, security scans, renovate-bot).
• In addition to static analysis, we also do a two-round review and the operation is also verified by the QA team and E2E cypress tests.
• We have more than 15 000 database integration tests with the thoughtful creation of independent datasets for each test, ie no shared data that breaks forever.
• We directly automate the agreed coding-rules, so we have already written dozens of our own phpstan rules and coding-standard sniffs.
• We think about concurrence and design the application to withstand race conditions, which is not exceptional in a warehouse environment.
• The application is supported by DataDog, Sentry, and Opsgenie.
• Our database has grown to terabyte size, so even the optimization of SQL queries is becoming the daily bread of all of us.
• We deal with HA, failover, and autoscaling, almost no service runs for us only once.
• Having experienced colleagues is our huge advantage.
• We automatically generate documentation of all our REST-like endpoints.
• We open-source some of our best tools and contribute back to the OS community.
• We utilize code coverage.

If you like what we do, and our "story" got you interested, we look forward to seeing your resume, profile, story, or anything else you might have! There are no limits to creativity. Our Recruiter will get back to you as soon as possible. We look forward to hearing from you!

Overview

As the Industrial Engineer - Warehouse Design & Automation, you will be a technical leader responsible for designing, engineering, and scaling warehouse facilities across a multi-site fulfillment network. Your primary mission is to translate business demand and growth forecasts into data-driven, buildable warehouse designs that optimize throughput, labor efficiency, space utilization, and cost.

This role partners closely with Operations, Real Estate, Facilities, IT, Finance, and external automation vendors to deliver standardized, scalable solutions for greenfield builds, expansions, and retrofits. You will bring a strong systems mindset, deep understanding of material flow, and a bias for simplicity, operability, and long-term sustainability.

What You’ll Do

Warehouse Design & Engineering

• Design end-to-end warehouse layouts for new facilities, expansions, and retrofits, supporting high-throughput fulfillment operations.
• Engineer material flows from inbound receiving through outbound shipping, ensuring efficient, safe, and ergonomic processes.
• Define building-level requirements including dock counts, clear heights, column spacing, power, floor loading, and equipment zoning, in partnership with cross-functional teams.
• Develop and maintain layout drawings, design assumptions, and engineering narratives for leadership, finance, and vendor review.

MHE & Automation Engineering

• Specify, evaluate, and engineer material handling and automation systems including:
• Conveyors, sorters, and divert systems
• Pick modules, pallet flow, case flow, and mezzanines
• AMRs, AGVs, and goods-to-person solutions
• Packaging, labeling, dimensioning, and weighing systems
  
  
• Develop functional specifications, throughput targets, and redundancy strategies for automation systems.
• Partner with integrators and vendors through RFPs, design reviews, FAT/SAT, commissioning, and go-live support.

Capacity Modeling & Data Analysis

• Build capacity, throughput, and labor models using forecasted volumes, SKU profiles, and order characteristics.
• Analyze peak scenarios, seasonality, and failure modes to stress-test designs.
• Quantify trade-offs between labor, automation, space utilization, service levels, and cost.
• Use post-launch operational data to refine assumptions and continuously improve design standards.

Financial Analysis & Business Case Development

• Develop CapEx and OpEx estimates for MHE and automation investments.
• Support ROI, payback period, and total cost of ownership analyses.
• Partner with Finance and Leadership to support capital planning and investment decisions.
• Drive standardization across facilities to reduce engineering variability and lifecycle cost.

Launch Support & Continuous Improvement

• Support warehouse launches and expansions through go-live and stabilization.
• Partner with Operations, Maintenance, and Controls teams to resolve systemic design issues.
• Perform post-launch audits and feed learnings back into network design standards and playbooks.
• Document and maintain reference designs, engineering standards, and best practices.

What You’ll Need

• Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Alternatively, equivalent hands-on experience designing warehouse automation systems may be considered.
• 5+ years of experience in warehouse design, material handling engineering, or automation.
• Proven experience designing high-volume distribution or fulfillment centers.
• Strong analytical and modeling skills, with advanced proficiency in Excel; SQL, Python, or simulation tools are a plus.
• Proficiency in AutoCAD or similar layout and design tools.
  
  

Preferred Qualifications

• Master’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Experience in large-scale e-commerce, retail, or 3PL fulfillment networks.
• Familiarity with WMS concepts and system integration dependencies.
• Greenfield warehouse launch experience.
• Experience working directly with automation integrators or MHE vendors.
  
  

Key Attributes

• Strong systems thinker with the ability to design for scale, peak, and failure scenarios.
• Data-driven decision maker who can clearly communicate technical trade-offs to non-technical stakeholders.
• Practical, operations-aware engineer who values simplicity, maintainability, and standardization.
• Builder mindset with a desire to create mechanisms, standards, and repeatable solutions.

• Perform routine inspections, preventive maintenance tasks, and repairs on warehouse equipment, including conveyor systems, forklifts, packaging machines, and other mechanical and electrical systems.
• Respond promptly to equipment breakdowns, troubleshoot issues, and implement effective solutions to minimize downtime and productivity loss.
• Conduct regular maintenance checks to ensure compliance with safety regulations and identify potential hazards or risks.
• Collaborate with warehouse operations and logistics teams to schedule maintenance activities, prioritize work orders, and coordinate equipment availability.
• Maintain accurate records of maintenance activities, including equipment repairs, parts replacement, and maintenance schedules.
• Source and procure necessary parts, tools, and supplies for maintenance and repairs, ensuring adequate inventory levels are maintained.
• Assist in the installation and commissioning of new equipment and machinery, following manufacturer's guidelines and safety protocols.
• Conduct training sessions for warehouse staff on equipment operation, maintenance best practices, and safety procedures.
• Stay updated on industry trends, technological advancements, and best practices in warehouse maintenance and equipment repair.
• Adhere to company policies, safety standards, and regulatory requirements in all maintenance activities.

• High school diploma or equivalent. Technical certification or vocational training in maintenance, electrical, or mechanical fields is preferred.
• Proven experience (3+ years) as a Maintenance Technician or similar role in a warehouse or industrial setting.
• Strong knowledge of mechanical systems, electrical circuits, and industrial equipment, including conveyors, motors, pumps, and hydraulic systems.
• Proficiency in diagnosing and troubleshooting equipment malfunctions, utilizing appropriate tools and diagnostic equipment.
• Experience with preventive maintenance programs, work order systems, and computerized maintenance management systems (CMMS).
• Ability to read and interpret equipment manuals, schematics, and technical drawings.
• Basic knowledge of safety protocols and regulations related to warehouse operations and equipment maintenance.
• Excellent problem-solving skills, with the ability to work under pressure and meet tight deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively as part of a team and communicate technical information to non-technical personnel.
• Physical stamina and dexterity to perform manual labor and lift heavy objects as required.
• Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

We are ShipMonk, and we provide logistics services in order fulfillment. Our main business is in the USA, but our modern platform is built by the Product Development team in Prague.

Here at ShipMonk, we process up to 100,000 orders per day in our peak season. Our book of business has more than 1,500 clients, which are small and medium e-shops, mostly based in the US. We offer the ShipMonk platform as the solution for the whole process.  It covers everything from stocking the items to shipping the ready packages to all corners of the world!

We are looking for an AI & Data Analyst in Prague to help us build our AI domain from the ground up. This is a pioneering role with full freedom to shape direction. You will drive real business value through initiatives like automated root cause analysis with AI agents. You will design the tools, processes, and projects while working closely with ShipMonk leadership. Join us in Prague and shape the future of how we use AI.

Key responsibilities

• Shape tools, processes, and bring real business value through data, AI and traditional ML.
• Take full ownership – dig in, figure things out, and get them done.
• Design and implement AI projects from prototypes to production.
• Balance technical complexity with business impact.
• Collaborate closely with business stakeholders and leadership.
• Explore and utilize our tech stack (and go beyond it when needed).

What You’ll Bring

• Experience with AI frameworks and tooling (Pydantic AI, Langfuse, or alternatives).
• Strong skills in Python and SQL, experience with analytical databases (Snowflake or similar).
• Familiarity with workflow orchestration (Airflow or similar).
• Ability to turn prototypes into production-ready solution using AI and ML.
• Pragmatic approach: balance between business value and technical complexity.
• Proactivity and autonomy – you don’t wait for perfect tasks.
• Strong communication skills for working with leadership and stakeholders.

Your team and stakeholders

For now you will be in tandem with Jana. She is an experienced go to person for our company leadership. In future you will also have other colleagues since we plan to scale this domain.

Why should you apply?

• You will attend our beautiful Karlín Offices with free snacks, grill parties and many educational events.
• This role has direct access to leadership, your work won’t get lost in layers of management.
• High autonomy from the start – no waiting for perfect tasks, you’ll own problems and solve them.
• We give you room to experiment, fail fast, and learn quickly.
• You will work in a small, tight team – your impact will be visible from the beginning.

• Perform routine inspections, preventive maintenance tasks, and repairs on warehouse equipment, including conveyor systems, forklifts, packaging machines, and other mechanical and electrical systems.
• Respond promptly to equipment breakdowns, troubleshoot issues, and implement effective solutions to minimize downtime and productivity loss.
• Conduct regular maintenance checks to ensure compliance with safety regulations and identify potential hazards or risks.
• Collaborate with warehouse operations and logistics teams to schedule maintenance activities, prioritize work orders, and coordinate equipment availability.
• Maintain accurate records of maintenance activities, including equipment repairs, parts replacement, and maintenance schedules.
• Source and procure necessary parts, tools, and supplies for maintenance and repairs, ensuring adequate inventory levels are maintained.
• Assist in the installation and commissioning of new equipment and machinery, following manufacturer's guidelines and safety protocols.
• Conduct training sessions for warehouse staff on equipment operation, maintenance best practices, and safety procedures.
• Stay updated on industry trends, technological advancements, and best practices in warehouse maintenance and equipment repair.
• Adhere to company policies, safety standards, and regulatory requirements in all maintenance activities.

• High school diploma or equivalent. Technical certification or vocational training in maintenance, electrical, or mechanical fields is preferred.
• Proven experience (3+ years) as a Maintenance Technician or similar role in a warehouse or industrial setting.
• Strong knowledge of mechanical systems, electrical circuits, and industrial equipment, including conveyors, motors, pumps, and hydraulic systems.
• Proficiency in diagnosing and troubleshooting equipment malfunctions, utilizing appropriate tools and diagnostic equipment.
• Experience with preventive maintenance programs, work order systems, and computerized maintenance management systems (CMMS).
• Ability to read and interpret equipment manuals, schematics, and technical drawings.
• Basic knowledge of safety protocols and regulations related to warehouse operations and equipment maintenance.
• Excellent problem-solving skills, with the ability to work under pressure and meet tight deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively as part of a team and communicate technical information to non-technical personnel.
• Physical stamina and dexterity to perform manual labor and lift heavy objects as required.
• Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Fort Lauderdale, FL

Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Fort Lauderdale Fulfillment Center.

At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!

Starting pay: $14/hour

Weekly pay every Friday

Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it

Location: Fort Lauderdale, FL

Morning shift hours: 

DG (Sunday - Thursday 8:30 AM - 5:00 PM)

MFD (Monday - Friday 8:30 AM - 5:00 PM)

DH (Sunday, Monday, Wednesday-Friday 8:30 AM - 5:00 PM)

What You’ll Do:

• Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
• Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
  
• Stay active and engaged in a fast paced, high energy warehouse environment
• Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
• Jump in to support other departments whenever needed
  
  

What You’ll Bring:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
• Basic English reading/writing skills
• Must be 18 years or older
  
• Previous warehouse experience is a plus, but no experience required, we’ll train you!
  
  

Why You’ll Love It Here:

• Competitive starting pay + weekly pay
  
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that’s driving the future of e-commerce
  
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe
  
  

If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Fort Worth, TX

Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Fort Worth Fulfillment Center.

At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!

Starting pay: $16/hour

Weekly pay every Friday

Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it

Location: Fort Worth, TX 

Morning shift hours: 

DA (Sunday - Wednesday 6:30 AM - 5:00 PM)

DE (Wednesday - Saturday 6:30 AM - 5:00 PM)

DS (Saturday - Tuesday 6:30 AM - 5:00 PM)

DT (Friday - Monday 6:30 AM - 5:00 PM)

What You’ll Do:

• Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
• Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
  
• Stay active and engaged in a fast paced, high energy warehouse environment
• Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
• Jump in to support other departments whenever needed
  
  

What You’ll Bring:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
• Basic English reading/writing skills
• Must be 18 years or older
  
• Previous warehouse experience is a plus, but no experience required, we’ll train you!
  
  

Why You’ll Love It Here:

• Competitive starting pay + weekly pay
  
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that’s driving the future of e-commerce
  
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe
  
  

If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.

What you'll do:

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) in order to maximize productivity
• The Operations Supervisor will ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct

What you'll need:

• Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred
• Minimum 2 years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• The Operations Supervisor will have outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought-provoking, workable business solutions
• Available to work on weekends, holidays, and overtime as needed
• Ability to work in a fast-paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50lbs.

Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants.

They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner.

Whether it involves checking on a received product’s bin location—while simultaneously planning a shipment with our warehouse manager—or expertly juggling multiple chats, they’re always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn’t be able to get by without them.

What you'll do:

• The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution
• Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
• The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
• Build sustainable, long-term relationships with merchants
• Educate merchants on service offerings and help them proactively plan to minimize issues
• Support merchant’s projects and assist throughout their lifecycle
• The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate

What you'll need:

• 1-2 years of experience in a Customer Service position
• 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
• Bachelors Degree or equivalent work experience

Join ShipMonk as a Morning Shift Seasonal Warehouse Associate – Louisville, KY

Looking for a role where you can stay active, build new skills, and be part of a team that powers the world of e-commerce? ShipMonk is hiring Seasonal Warehouse Associates to join our Louisville Fulfillment Center.

At ShipMonk, we’re the engine behind today’s fastest-growing e-commerce brands, making sure every package arrives with care. To keep the magic moving, we need driven, reliable team players who thrive in a fast-paced, energetic environment. If you’re ready to earn weekly pay while gaining valuable experience and being part of a supportive, high-energy team, this is the place for you!

Starting pay: $16/hour

Weekly pay every Friday

Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for flexibility whenever you need it

Location: Louisville, KY

Morning shift hours: 

DA (Sunday - Wednesday 6:30 AM - 5:00 PM)

DE (Wednesday - Saturday 6:30 AM - 5:00 PM)

DC (Monday, Tuesday, Thursday, Friday 6:30 AM - 5:00 PM)

What You’ll Do:

• Pick, pack, and sort products with accuracy and care, making sure every order is ready for its journey to a happy customer
• Prepare orders to ship quickly and efficiently, keeping our fulfillment network running smoothly
• Rotate through different warehouse functions, including receiving, replenishment, inventory, returns, wholesale, and special projects
  
• Stay active and engaged in a fast paced, high energy warehouse environment
• Help maintain organization and a safe, clean workspace, making ShipMonk a great place to work
• Use the latest tech tools (scanners, iPads, handheld devices) to make your work faster and more accurate
• Jump in to support other departments whenever needed
  
  

What You’ll Bring:

• A strong work ethic, positive attitude, and willingness to jump in wherever needed
• Ability to stand/walk for most of your shift and lift up to 50 lbs
• Comfortable working in a warehouse setting (noise, varying temperatures, and high energy!)
• Basic English reading/writing skills
• Must be 18 years or older
  
• Previous warehouse experience is a plus, but no experience required, we’ll train you!
  
  

Why You’ll Love It Here:

• Competitive starting pay + weekly pay
  
• Hands-on training with opportunities to learn new skills and grow your career
• A chance to be part of a team that’s driving the future of e-commerce
  
• Commitment to safety – we prioritize a safe, secure, and supportive work environment for everyone
• Daily payout option with the Rain app – withdraw up to 50% of your earned funds before payday for financial flexibility
• A clean, organized, and collaborative workplace
• The excitement of being part of a fast-growing company where your work directly impacts customers across the globe'

If you’re ready to roll up your sleeves, stay active, and join a fast moving, high energy team, apply today and be part of the ShipMonk family this season!

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.